We serviced a
WHIRLPOOL WASHER
Model WTW6120HC3
Near York, SC 29745
Mitch H.
Job Details: 10/28/2023
"Tested washer and ran diagnostics. No stored error codes and all components test good. Unable to duplicate complaint. Customer showed me a video of issue. Washer making a creaking, squeaking sound at slow spin. Based on video, ordering suspension kit.; ordrng 1 W11396716 (Suspension kit)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Charlotte, NC 28262
Vincent O.
Job Details: 10/28/2023
Found motor bracket broken causing excessive vibration. Order and replace motor and blower. ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower) and 1 WPW10121316 (Clamp)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/28/2023
Found L1 burned out at terminal block. Replaced terminal and repaired wiring. Tested and verified proper operation. All functions check ok. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/28/2023
Found no water supplied to ice maker due to frozen fill tube. Fill tube heater open. Order and replace valve and fill tube. ; ordrng 1 W11482383 (Valve) and 1 W11087201 (Heater) and 1 W11658802 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/28/2023
Found f9e1 error. Control stuck and would not clear error. Reset unit and calibrated control. Tested and verified proper operation. All functions check ok. If issue returns unit will need control.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Belmont, NC 28012
Ryan S.
Job Details: 10/27/2023
"Customer complained of issue with door closing and inner light not working. Found inner light doesnt have to do with door switches , when door is pressed firmly with will work intermittently. Inner door assembly and hinges were replaced previously but cant bring up previous service calls. Found gas on left top corner near left door switch. Ran through all door checks and door switch . Found slight dip in frame on top left corner. With flashlight found slight dip on frame Called tech line. Showed pictures of dip in frame. No way to repair issue. Cant repair frame Sr#7737657553 Informed that the frame is not repairable. Unit is deemed unit not repairable."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW2
Near Medway, MA 02053
Aimee Z.
Job Details: 10/27/2023
"Theres no visual damage to the dryer , had no cord on Cust had they purchasedInstalled cord and tested dryer heats fine smells like smokeAdvised to get charcoaled bag to put inside to Absorb the odorCouldnt hook up water or drain on washer"
We serviced a
GE REFRIGERATOR
Model GSS25WGTICC
Near Chicopee, MA 01020
Roger R.
Job Details: 10/27/2023
Found ice maker was not plugged in. Unit working now.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Worcester, MA 01605
Aimee Z.
Job Details: 10/27/2023
Cust no here in school and no one at house .Called office they had no answerTagged and took photo
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Worcester, MA 01606
Aimee Z.
Job Details: 10/27/2023
Checked for error codes none and heater is working Cust not using jet dryExplained monitory to use jet dry to dry dishes
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Holden, MA 01520
Aimee Z.
Job Details: 10/27/2023
Installed feeder valve and ice and water valveComplete
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Springfield, MA 01109
Roger R.
Job Details: 10/27/2023
Serial number and model number captured
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EWH00
Near Worcester, MA 01602
Aimee Z.
Job Details: 10/27/2023
Ran diagnostics testDamper 121 is opening and closing and cant feel the flow of air throughAnd the evap fan isnt in test 112.Freezer is cold and ice cream solidCondenser fan running test test 102Coils are clogged with grease lint needs brush to cleanCust will advise on repair
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Worcester, MA 01604
Aimee Z.
Job Details: 10/27/2023
Drain dirty water found needs new pump Error codesF8e1. Long fill; ordrng 1 WPW10276397 (Pump)
We serviced a
FRIGIDAIRE RANGE
Model FFCD2413UB4A
Near Brimfield, MA 01010
Chris B.
Job Details: 10/27/2023
Complaint that the door will not fall in place. Found just the safety hinges wasnt set to unlock. Found no issues with the door and no parts or repairs needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 10/27/2023
"Found unit has a bad defrost heater and needs a new one. Will order and return asap. ; ordrng 1 W11650660 (Heater, defrost)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28216
Robert A.
Job Details: 10/27/2023
"Cx complaint that the cycles are stopping short before the clothes are dry. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. The unit stops early because of the moisture sensor feature. I explained the benefits of timed dry setting to have timed based drying as she desires. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28226
Jeff L.
Job Details: 10/27/2023
Unit is making a grinding noise in the gear case customer had previous service company out here diagnosed it as well as a bad gearcase all parts are gonna be covered by Whirlpool and labor and the customer needs to be called when parts come in at; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Clutch kit) and 1 W11397111 (Washplate) and 1 W10528947 (Catch) and 2 2xframe (2xframe)s
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Matthews, NC 28105
Jeff L.
Job Details: 10/27/2023
Replace parts unit ran and checked OK; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 10/27/2023
Complaint drum will not spin heats . iPhone drive belt broken. Gave customer estimate for drive belt and labor. Customer declined repair mother-in-law is adamant about buying them. A new set that is matching no other issues found with dryer other than broken belt
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Somers, CT 06071
Gary V.
Job Details: 10/27/2023
"Inspected and found communication fault and ui panel not responding properly, replaced main acu and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near York, SC 29745
Mitch H.
Job Details: 10/27/2023
"Checked and found bake element burnt into causing the issue. Also found that control board pis bad and showing F1E0 error. Called Whirlpool safety spoke to Adam advised him of findings, he gave authorization W1966I1WPL1. Ordering control. Checked part availability and scheduled return for 11/2 pm. Will replace both parts on return visit.; ordrng 1 W11594188 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Charlotte, NC 28216
Robert A.
Job Details: 10/27/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Coventry, CT 06238
Amanda R.
Job Details: 10/27/2023
Replaced control and bi metal defrost heater has continuity
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Dallas, NC 28034
Ryan S.
Job Details: 10/27/2023
Customer complained unit not filling with enough water. Found user was using Extra power setting. Informed her on this setting unit will not use much water at first. No error code present. All functions working properly. Customer ran load without using Extra power and unit filled to proper specifications. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cleveland, NC 27013
Vincent O.
Job Details: 10/27/2023
"Found f8e1 long fill error. Found screen clogged causing long fill. Removed and cleaned valve screen. All functions check ok. Instructed customer to have filter installed. I&i is now fulfilled. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W10919003 DRAIN PUMP , 1 W11210459 VALVE(USE ORIGINAL HARNES , and 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW9200SQA12
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 10/27/2023
"Complaint water, not draining out of the wash machine have to press cancel or drain and spin to get it to drain drains very slowly. SUD will pop up multiple times during a cycle. I found drain pump filter was completely clogged with a solid mass of lint coins, ink, pens, screws, and various other debris. I removed all debris rinsed filter out, tested operations no additional issues found everything is working normally now."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/27/2023
"Replace damper control, tested operations no additional issues. Found with refrigerator at this time. No additional issues reported by customer. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/27/2023
Complaint will not dispense ice unit seems to run all the time frame is dented. I found unit appears to have been dropped during install customer stated when they installed it she was in a walker and had just gotten out of surgery. I found ice in bin was clumped together causing ice to not dispense locking up auger mtr. I broke up clumps replaced ice maker tested ops cannot do anything about damaged cabinetry of refrigerator. Called whirlpool file number 8002531301 7737658637 file number ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/27/2023
Found unit is throwing f7e2 motor failure during initial system check. Unit will not supply power to any components other that drain pump. Order and replace sump assembly and control. ; ordrng 1 W11460946 (Sump assembly) and 1 W11462461 (Board.)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KPA00
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/27/2023
Found no compressor operation. No power to compressor. Customer also says that unit began making loud buzzing noise just before complete no cool. Order and replace control and compressor. ; ordrng 1 W11568810 (Main pcb) and 1 W11596021 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Springfield, MA 01108
Roger R.
Job Details: 10/27/2023
Found unit has a hole in the stainless steel tank. See photos. Unit will need a new tub. Ordering new tub. ; rqstng P&A on 1 W11409866 (Tub dishwasher) and 1 2time (Extra time for tub replacing)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UB4A
Near Warren, MA 01092
Chris B.
Job Details: 10/27/2023
Replaced part and unit running normal.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 10/27/2023
F1e2 drive module over voltage F9e1 long drain F3e2 pressure system fault f0e3 overload f0e7 load detected clean cycle unit powers on but wont start a cycle drain pump just constantly running blew through pressure hose it is clear needs new control ; ordrng 1 W11624943 (Control) and 1 W11396717 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABC2037DEW
Near South Windsor, CT 06074
Amanda R.
Job Details: 10/27/2023
Customer very confused at first talking about fridge water then talking about house water
We serviced a
GE REFRIGERATOR
Model GFSS6KKYASS
Near South Windsor, CT 06074
Amanda R.
Job Details: 10/27/2023
Replaced both drain tubes made sure both evaporator drains were clear customer did not turn unit off took food out and left plugged in with doors open set teamps at recommended and explained needs to make sure it freezes before putting any food in it
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details: 10/27/2023
"Ran diagnostics, no stored error codes. Ran automatic test cycle, completed properly. Exited diagnostics, started Quick wash cycle. Allowed machine to fill and agitate, no issues found. Cancelled cycle, washer draining correctly. Washer operating as designed. No issues."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/27/2023
Found customer accidentally used laundry soap in dishwasher causing excessive suds and tripping leak sensor. F8e4 error. Removed water from tray. Cycled unit and verified proper operation. No leaks. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near York, SC 29745
Mitch H.
Job Details: 10/27/2023
"Tested and confirmed left front element not heating properly. Replaced element and infinite switch. Tested, all elements now operating properly.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/27/2023
"Ran diagnostic test 56, found E2and E5 ice maker errors. Ran ice maker test 57, would not complete cycle. Ordering ice maker. Part is on B/O. Advised customer that office will call to schedule return when part arrives.; ordrng 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Tolland, CT 06084
Amanda R.
Job Details: 10/27/2023
Freezer door not closing because freezer is over packed and ambient air created condensation which froze which evaporator fan was hitting ice build up cleared ice set temps at recommended freezer door had gap on top left corner needed to be shimmed up ; used 1 WP487576 (E) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDC400VW0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/27/2023
Door switch broken replaced tested starting normally ; used 1 WP3406107 () from stock
We serviced a
KITCHENAID RANGE
Model KSGG700EBS6
Near Denver, NC 28037
Ryan S.
Job Details: 10/27/2023
Installed new glass. Showed customer took picture.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near New Britain, CT 06051
Ruben C.
Job Details: 10/27/2023
Replaced control fan and wire jumper had to defrost unit completely frozen checked element is ok getting 106 ohms tested operation normal advised cust to give 24 hours before filling freezer
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Marlborough, CT 06447
Jeremy B.
Job Details: 10/27/2023
Dishwasher leaking suds. Customer using laundry soap. Cleared float and ran test all checks ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cromwell, CT 06416
Jeremy B.
Job Details: 10/27/2023
"Washer not draining. Found wires at bottom broken. Was able to repair but needs new harness and pump. Left pump with customer. ; ordrng 1 W11590868 (Harness), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/27/2023
"Customers complaint is washer making loud noise during spin. Ran diag found no error codes. Ran factory cycle, calibration, and then a diagnostic cycle. Activated high speed spin and squeak coming from gearcase. Quoted customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/27/2023
Natalies new rolller wheels all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Hartford, CT 06103
Chuck M.
Job Details: 10/27/2023
Customer complaint is that dishwasher was not draining. Inspected and found knock out plug in new garbage disposal was not removed. Removed and tested. Dishwasher is draining properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hartford, CT 06114
Chuck M.
Job Details: 10/27/2023
"Installed motor and capacitor. Tested on automatic test cycle. Washer fills and spin. When in agitate washer agitates for a couple seconds then clicks off and lid Lock LED comes back on. Ordered control and lower harness. ; ordrng 1 W11608056 (Control) and 1 W11665968 (Lower Harness), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hartford, CT 06106
Chuck M.
Job Details: 10/27/2023
Customer complaint is that refrigerator and freezer doors are rusted. Took pics. Ordered both doors. ; ordrng 1 LW11156544 (dor-fip) and 1 LW11025544 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the lights and UI were on but the compressor was not running. I cycled power and the compressor began to run. The evap is not covered in ice. All fans and light work fine, I let the unit run for 20 min. No cooling inside the unit, the high side tubing from the compressor did get warm and the low side into the compressor did get cool. I noticed the evap fan was not running, I ran test 3 and the damper door responded but the fan did not run. I checked voltage from the control (p8-5&6). 0v coming from the board. I removed the evap panel and checked for a frost pattern and it did not develop frost. The evap fan started working when I wiggled the connector. The unit needs a new control board and compressor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11556912 (Control board) and 1 W11642011 (UI control) and 1 W11557425 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/27/2023
"Installed gear case, cam, and belt. Ran diagnostics test cycle and washer checked ok."
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Chuck M.
Job Details: 10/27/2023
"Customer complaint is that she was boiling a big pot of water and the microwave turntable melted and cracked. Took pic. Customer was not using microwave at the time. Customer said Blower fan kicked on for about 2 minutes then shut off. Customer boiled water in the same pot and the interior of microwave did get hot. Blower fan did not turn on automatically. Ordered cavity thermostat, control and additional tech to remove microwave. ; ordrng 1 W11213317 (thrmst-fix) and 1 W11129648 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Springfield, MA 01108
Roger R.
Job Details: 10/27/2023
Found unit has no power at wall outlet. Second floor apartment. Instructed to call electrician to remedy issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 10/27/2023
"Installed parts listed and ran calibration, and auto diagnostics, cycled thru and tested fine now.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS01
Near Windsor, CT 06095
Gary V.
Job Details: 10/27/2023
"Installed new button and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Simsbury, CT 06070
Gary V.
Job Details: 10/27/2023
"Inspected and found ui panel not responding and insert peeling off and door latch making loud noise, will order parts and return.; ordrng 1 W11460908 (Panel w/covering) and 1 W11412299 (Door latch)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/27/2023
"Inspected and found air damper not opening properly to allow for proper cooling and led module in ff broken, quoted and he will call if wants repaired.; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Ashford, CT 06278
Gary V.
Job Details: 10/27/2023
"Arrived and no answer at door or on phone, office confirmed.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, MA 01104
Roger R.
Job Details: 10/27/2023
Checked unit and all functions working normal. Ran diagnostics and calibration cycles. Also checked bottom end and all looked good.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Matthews, NC 28105
Jeff L.
Job Details: 10/27/2023
Found customer used cleaning suds with cleaning chemical that created to much suds allowing unit to leak out front door with sudsy water. Advised customer to clean with afresh or any other machine cleaning product. Unit ran and check okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Matthews, NC 28105
Jeff L.
Job Details: 10/27/2023
Replace defrost heater unit Randy checked OK Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem01
Near Belchertown, MA 01007
Chris B.
Job Details: 10/27/2023
Complaint that the unit has water in the fresh food section behind the the drawers. Found clogged drainage. Unclogged the drainage and mentioned to the to keep an eye on the unit for the next few days. Collected for minor repairs.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belchertown, MA 01007
Chris B.
Job Details: 10/27/2023
"Complaint that the unit is not cycling properly. Found error code F5E1, F8E1. Ran three diagnostic cycles and unit working normal. Found no noises nor issues with the filling. Calibration and hard reset. No issues found with the washer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
Cx did not answer the phone or the door. I tagged the door and marked the part for the return.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
"Cx complaint that the unit making squeaking noises while it runs. I inspected the unit to confirm the complaint. The unit tumbles, heats and has good airflow. The squeaking is from the rollers, the unit needs new rollers and pulley wheel. Im ordering a dryer repair kit to resolve the issue. I current to do not have one for TS.; ordrng 1 4392065 (Dryer repair kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/27/2023
Confirmed dimple in top of door and took pictures. Explained to customer that we would need authorization from Whirlpool for repair. Customer could not provide purchase receipt. Says he didnt get anything from Ferguson. He is not going to pay for service call or repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Agawam, MA 01001
Mike K.
Job Details: 10/27/2023
"I year extended coverages purchased through Costco.Control panel warping up, ordering console; ordrng 1 W11460908 (User interface)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near West Springfield, MA 01089
Mike K.
Job Details: 10/27/2023
Installed control as interface/keypad. Plugged in and programmed. Started as normal compressor/fans running
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near West Springfield, MA 01089
Mike K.
Job Details: 10/27/2023
"Replaced condenser, pulled unit into vacuum and held. Charged 2oz of refrigerant and then plugged in, compressor drew in next 3oz of r134a. Unit running and return line getting hot, fr at 59 and dropping. Apartment at 71. Cs to monitor.. empty apartment."
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Holyoke, MA 01040
Mike K.
Job Details: 10/27/2023
"Covered by authorization. Unit had been having issues with right door bot closing, would come open on its own, it has been closing fully the last couple days and operating normal on arrival. Door closer looks to be fine, nothing rubbing and sealing ok. Raised front feet to add more gravity to door closure and evened doors."
We serviced a
LG REFRIGERATOR
Model LFCS22520S/00
Near Northampton, MA 01062
Chris B.
Job Details: 10/27/2023
Complaint that the unit is not cooling properly. Found vent on the back clogged with dust and not reaching temp properly. Compressor is running and was running very hot when panel was removed. Customer cleared out the vents and mentioned to let it run cool for the next few hours to reach proper temperature. No issues found with the refrigerator. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, MA 01027
Chris B.
Job Details: 10/27/2023
Complaint that the unit is not spinning out properly. Quoted parts and labor. Replaced hub and unit running normal. Mentioned to the customer to do a few small to medium loads first.; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/27/2023
Found new transformer damaged. Terminals completely separated from coil. Reordering transformer. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/27/2023
Found f1e1 ACU failure. Ran diagnostics and verified operation of components. Order and replace control. ; ordrng 1 W11201292 (cntrl-elec) and 1 W10864049 (Control)
We serviced a
ELECTROLUX DRYER
Model EFME617STT0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/27/2023
Customer realized they have ten years extended warranty on unit
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Suffield, CT 06078
Gary V.
Job Details: 10/27/2023
"F8e3, f9e1, f0e1, f1e1, inspected and found multiple problems, main acu fault and level sensor fault, suds and long drain . Quoted for repair and she will call if wants repaired."
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LS2
Near Farmington, CT 06032
Ruben C.
Job Details: 10/27/2023
Checked unit found burner harness in back disconnected cuasing malfunction of burner no heat reinstalled harness tested operation normal left burner and switch with cust; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, CT 06085
Ruben C.
Job Details: 10/27/2023
"Checked unit ran diagnostics no error codes ran spin with no clothes tested fine went up to speed but when clothes put in starts banging on left side manually moved drum back and forth sounds like shocks need to order shocks and getting spring in case need to set up for helper unit stacked 0; rqstng P&A on 4 W11316766 (Damper assy)s and 2 W11314394 (Spring assy)s and 1 Helper (Helper), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Avon, CT 06001
Ruben C.
Job Details: 10/27/2023
Replaced console tested operation normal ran diagnostics normal all functions on panel working normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Burlington, CT 06013
Ruben C.
Job Details: 10/27/2023
Replaced both doors tested operation normal freezer is sealing normal heated gasket to conform; used 1 WP488881 (WASHER) from stock
We serviced a
ELECTROLUX DRYER ELECTRIC
Model efme617stto
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/27/2023
Tore machine down found loose wire on door switch and heater tighten both wires down put unit back together unit operated ran and checked OK cut down dryer vent and reattached to wall.Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Ran unit with clothes in it never got any leaking from the gear case seal the drain pump and tpressure hose was installed correctly on outer tub filled unit up to maximum capacity of water let unit agitate and spin out they were small amounts of water being slung over the top and the unit was nowhere near full of clothes at this time Im going to recommend replacing suspension rods to solve the problem.Part#W11396716; ordrng 1 W11396716 (Suspension rods)
We serviced a
KITCHEN AID DISHWASHER
Model WED8120HC0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/27/2023
"Tested and found element not heating properly. Removed element and found it burnt. Replaced element, tested, dryer now operating properly.; used 1 WP3387747 (Element) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Replaced all parts ordered by a previous technician I also found one of the lines to the seal system in the back vibrating I readjusted the line took the vibration out After installing the flapper reinstalled that you are and it was throwing PO fault code I contacted Whirlpool Tech Support and spoke with Leon to see why it would have happened or if there was anything I could do to clear it out there was nothing to be done. Standard procedure unplug unit replaced flapper restore power and normally that UIs find not in this case.Please contact customer as soon as possible to have this unit repaired when part comes in she has no operation of her UI at this time. ; ordrng 1 W11577100 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near New Britain, CT 06051
Chuck M.
Job Details: 10/27/2023
Customer complaint is that gasket was not sealing to cabinet and there was condensation in FF section. Corrected gasket with blow dryer and gasket is now sealing properly.
We serviced a
SAMSUNG WASHER
Model WA45M7050AW/A4
Near Westfield, MA 01085
Mike K.
Job Details: 10/27/2023
"Tub full and not draining, can heat pump humming. Verified 120vac coming to pump and while testing it started to drain, drained tank fully.Quoted for drain pump/labor but is operating now.Accepted. Office will contact cs when part comes in to schedule return.; ordrng 1 DC97-19289F (Drain pump)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/27/2023
Found broil element open and fried. Shorted to cavity causing sparks. Safety covering repair. Auth# w195ts1wpl1.; ordrng 1 WPW10260252 (elmnt-brol)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Davidson, NC 28036
Vincent O.
Job Details: 10/27/2023
Unable to verify complaint at this time. Ran normal cycle and verified no leaks anywhere. Found water evidence in bottom rear. Customer says issue happened during clean washer cycle. Suspected over sudsing caused unit to leak from rear tub vent. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD) and 1 W11458345 DRAIN PUMP
We serviced a
KENMORE REFRIGERATOR
Model 106.50569992
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Unit has good frost pattern condenser fan evaporator fan compressor are all working and running found the waterline to the filter housing bent and cramped and the filter housing cracked need to replace both in order to have a working icemaker the temperature coming over to the refrigerator is 38? the freezer section is 11? I did find some bottles and containers up on the top shelf blocking the vent so I rearrange some shelving in the refrigerator side move the stuff that was blocking the damper and going ToAdvise customer to watch unit and let us know if it doesnt make a difference the condenser calls were extremely clean.Part#WP2186443Part#8201597; ordrng 1 WP2186443 (Filter housing) and 1 8201597 (Water line)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Westfield, MA 01085
Mike K.
Job Details: 10/27/2023
"Glass lid is broken off of hinges. Cs says it is second time needing lid replaced. Ordered lid, hinges and screws. Office to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 W11256781 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Hinge screws)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/27/2023
Ice layer forming on shelves and liner in freezer. Found doors closing properly. Recommend customer clear ice and see if it comes back. The ice door broke while testing needs new. Deli drawer keeps freezing food needs new diffuser. ; ordrng 1 W11449567 (Diffuser) and 1 W11447197 (Diffuser) and 1 W11452422 (Ice door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Charlotte, NC 28208
Robert A.
Job Details: 10/27/2023
Cx complaint that there are dents on the MW door. I inspected the unit to confirm the complaint. I found no dents on the door or any other exterior part. I called the GC to come to the home and verify that there are no dents. He said someone else called in this issue. He did not see any issues with the unit. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/27/2023
"Removed and replaced both top rack adjuster assemblies. Reinstalled rack, tested, operating and adjusting properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Monson, MA 01057
Roger R.
Job Details: 10/27/2023
Found main wash pump running but not building any pressure to wash dishes. Unit will need new pump assembly. Installed new pump and unit working properly. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FDPC4221AW1A
Near Monson, MA 01057
Roger R.
Job Details: 10/27/2023
"Found unit not starting when door closed. Seal causing door to not close fully. Will need new door seal. ; ordrng 1 154827601 (Seal, door)"
We serviced a
SAMSUNG DRYER
Model DVE50R5200W
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/27/2023
Found unit heating properly with no vent connected. Ran on both automatic cycle and timed cycle. On timed dry make sure to turn off eco dry setting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/27/2023
Installed new right side refrigerator door due to broken hinge socket at bottom of the door. Broken Door Hinge - Special Project S253AD