We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXQ07
Near Southington, CT 06489
Jimmy R.
Job Details: 07/19/2023
"Checked over machine and found ice maker working properly customer wanted ice maker to be shut off inside so no more ice would be made. Shut unit off and gave customer Ed on shutting it down and back on, checked over fridge temps and found all functions working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 07/19/2023
"Tested unit and found machine would not advance cycles machine would fill slowly and never wash just drain and completed, ran diagnostics and found errors for long fill and actuator checked cold water inlet screen and found plugged with sand cleaned and unit is now filling properly. Checked actuator and found when shifting into a cycle unit would make a loud grinding noise coming from actuator, replaced and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 07/19/2023
"Ran washer and found unit would not start found lid lock just locking and un locking continuously causing unit to error out and shut off. Replaced faulty lid lock assembly recalibrated unit and ran a wash cycle, unit is now locking and starting as designed all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
GE REFRIGERATOR
Model PSF26MGWABB
Near Windsor, CT 06095
Gary V.
Job Details: 07/19/2023
"Inspected and found reservoir cracked, causing leak when dispensing water, will order and return to replace.; ordrng 1 WR17X11440 (Reservoir)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, CT 06095
Gary V.
Job Details: 07/19/2023
"Techline SR#7736893358Inspected and found when plugging in unit, it turns its self on automatically and starts to fill. Unit has internal problem in main acu and probably a shorted ui board, will order parts and return. 2 year warranty Costco.; ordrng 1 W11556728 (Main acu) and 1 W11478519 (Ui panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 07/19/2023
Tested and found that UI will light up for all cycles but unit will not start and run on any but express cycle. Also found drain pump working but very loud when running. Requesting P&A for control and drain pump.; rqstng P&A on 1 WPW10531320 (Drain pump) and 1 W10866116 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Tega Cay, SC 29708
Mitch H.
Job Details: 07/19/2023
"Found pantry control not working causing dispenser, lights and other components not to work. Quoted customer for board, harness and labor. Collected for parts and service call. Ordering board and harness.; ordrng 1 WPW10769076 (Pantry drawer contro) and 1 W11170612 (Wiring harness), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
N/A N/A
Model LEQ8857HZ0
Near Gastonia, NC 28054
Ryan S.
Job Details: 07/19/2023
"Customer complained unit dryer not heating, upon arrival found no heat. Thermostat bad. Replaced thermostat and unit now heating , unit started cutting off, visually inspected unit a while and found loose harness to motor. Unit now heating and cycling on and off. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/19/2023
Customer complained of long fill error. Upon arrival found f8e1 error. Ran component activation and found cold valve getting lower but not energizing. No sediment or debris in filter. Replaced valve from ts. Reassembled unit and now unit working properly. Verified proper operation. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Denver, NC 28037
Mark C.
Job Details: 07/19/2023
Unit is cutting off during the cycle and over heating due to the motor heating up and shorting. Unit also has a damaged control.; ordrng 1 W11583883 (Control) and 1 W11364931 (Motor)
We serviced a
SAMSUNG REFRIGERATOR
Model RB1955VQ
Near Holyoke, MA 01040
Mike K.
Job Details: 07/19/2023
"Unit not cooling in freezer, compressor and fans running. Found Evap clogged with ice, drain had made ice dam. Steamed clear ice and drain working.254 ohms on heater.Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB01
Near Holyoke, MA 01040
Mike K.
Job Details: 07/19/2023
"Unit under 1yr wp,warranty per service bench.Cs said was leaking from under unit, but hasnt for last couple days. No water/ice build up in rf or fr.Pulled unit out on sliders and found cracked drain pan.Office to contact when part comes in to schedule return; ordrng 1 W11559685 (Drain pan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Tolland, CT 06084
Amanda R.
Job Details: 07/19/2023
Cooled for two days again then lost complete cooling compressor running put my gauges on low side low side is in thirty inch vacuum high side below 100psi pressurized system again with 140psi of nitrogen no leaks on my connections let stand for twenty minutes pressure went down called tech support ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Vincent O.
Job Details: 07/19/2023
Found minimal frost pattern on evap indicating inefficient compressor. Order and replace compressor. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Charlotte, NC 28269
Robert A.
Job Details: 07/19/2023
"Cx complaint that the unit is leaking water from the front left corner. I inspected the unit to confirm the complaint. I found an error code: f2e1. I ran a service cycle, all components passed with no issues. I found a service pointer about the tub ring. Im ordering a new tub ring to resolve the issue.; ordrng 1 W11590590 (Tub ring)"
We serviced a
LG RANGE
Model LREL6325F
Near Belchertown, MA 01007
Roger R.
Job Details: 07/19/2023
Installed new glass top and tested all burners. All okay. Notice clock display was erratic and I notified customer.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, NC 28037
Mark C.
Job Details: 07/19/2023
Unit will not activate due to a faulty timer.; ordrng 1 WPW10117655 (Switch) and 1 WPW10185982 (Timer)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Bristol, CT 06010
Martino S.
Job Details: 07/19/2023
"Check unit as per customer complaint not spinning, put unit into drain and spin cycle unit drain but no spin. Check underneath unit lot of oil leak from transmission, customer decline repair not cost effective."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Amherst, MA 01002
Roger R.
Job Details: 07/19/2023
Called tech support was advised to replaced heater with updated heater and to also install new main board again Sr number 7736897305; ordrng 1 WPW10495967 (Heater) and 1 W11545823 (Harness) and 1 W11196400 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Granby, MA 01033
Roger R.
Job Details: 07/19/2023
"Replaced control, console and harness. Also noticed moisture issue at vent area. Resealed gasket between outer door and vent."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Chicopee, MA 01020
Roger R.
Job Details: 07/19/2023
"Found unit has a damaged, bent cabinet at lower hinge area. See photo. Called tech supported reported. Unit is under review for exchange. sr number 7736895793"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Charlotte, NC 28269
Robert A.
Job Details: 07/19/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/19/2023
Replaced UI board all operations are normal unit ran and checked ok(Call complete)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Charlotte, NC 28269
Robert A.
Job Details: 07/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW1
Near Charlotte, NC 28269
Robert A.
Job Details: 07/19/2023
"I installed the ordered parts and tested the unit for the cx. The unit does not have the noise anymore but the door is still not closing fully. Th door switch has a lot of resistance to close. The left side seems to close fine, the right is still protruding outward not allowing the unit to start. I put some tape and cardboard to help it make contact to work until we return. Im ordering a new door switch to resolve the issue.; ordrng 1 W11551763 (Door switch), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Farmington, CT 06032
Ruben C.
Job Details: 07/19/2023
"Checked unit found main interface not responding could not get into diagnostics ordering interface and control; rqstng P&A on 1 W11506011 (Control) and 1 W11460962 (Interface), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Britain, CT 06053
Ruben C.
Job Details: 07/19/2023
Filter drier was too close to cabinet cuasing vibration adjusted filter drier and other tubing tested normal
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRB07
Near New Britain, CT 06052
Ruben C.
Job Details: 07/19/2023
Checked unit found ice bin jammed with ice adjusted ice chute flap and informed cust ice bin should be dumped if not using ice much
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newington, CT 06111
Ruben C.
Job Details: 07/19/2023
Checked unit no error codes reinstalled harness for latch onto control was slightly loose tested operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, CT 06112
Chuck M.
Job Details: 07/19/2023
Installed inlet and out let water tubes and tested. Water is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Westfield, MA 01085
Mike K.
Job Details: 07/19/2023
"Recovered refrigerant in system, replaced compressor and drier. Pulled unit into vacuum and held fine for ~15 minutes. Charged with 5.3oz r134a. Compressor will not come on. Came with new starter and that was installed with failure put on old starter and same.Reordering compressor.Customer has newborn and needs working fridge. Explained only thing we can do is order compressor. Verified with office. Randy at office said to have cs contact whirlpool customer service 1-800-253-1301. Cs had me leave unit out, was out on arrival.Office to contact customer from return. 2x time; ordrng 1 W10507884 (Compressor) and 1 2xtime (2x time) and 1 W11506635 (Coupler), dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW04
Near Charlotte, NC 28208
Robert A.
Job Details: 07/19/2023
Cx complaint that the units door gaskets are not staying in place. I inspected the unit to confirm the complaint. I found both gaskets are ton and not sealing properly. The unit needs new gaskets. Im ordering the parts for the return visit.; ordrng 1 W10838574 (Door gasket) and 1 W10861499 (Door gasket)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near West Hartford, CT 06117
Ruben C.
Job Details: 07/19/2023
Checked unit found drain pump seizing up replaced drain pump tested operation normal; used 1 W10876600 (Drain pump) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/19/2023
Right side door sticking out at bottom not sealing completely took pics ordering right side door; ordrng 1 W11449026 (Door)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Simsbury, CT 06092
Ruben C.
Job Details: 07/19/2023
Checked found console not responding on all buttons power not working unless you unplug and plug back in had error code for stuck key ordering control and facia leaving fuse with cust; ordrng 1 W11413567 (Facia) and 1 W11618917 (Control)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Torrington, CT 06790
Martino S.
Job Details: 07/19/2023
"Check unit as per customer complaint no operation, 120 volts to control with no response from control button only light up unable to power off or cancel. Parts order tentative P/A; ordrng 1 W11481116 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSS3
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/19/2023
"Customer complained unit wont turn on. Inspected unit and found unit work turn of but not start. Inspected control and took off door top panel and found door lock had malfunction and wouldnt unlock, or the latch was in the lock position when opened. Was able to pull out door lock latch to open position and unit now working properly. Verified proper operation by running normal load unit is starting ,filling ,washing and draining."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/19/2023
"Customer complained that she ran one entire load with no issue. The at end of second load got new f6e2 error. Ran diagnostics and new error code f6 e2 error now in memory, checked harness from acu to Ui. , issue is new and wasnt present at last call. Ordering Ui and acu control schedule return call for 7-28-23; ordrng 1 W11400681 (Control) and 1 W11112656 (Ui panel)"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/19/2023
"Customer complained of squeezing and banging noise. Ran unit in Stevie mode and in spin mode you can hear a loud squeaking noise coming from shock absorbers. When unit was completely empty unit got off balance 1 of 3 times when running spin mode. Shocks are faulty, ordering shocks. Scheduled return call for 7-31-23 am( customer couldnt do earlier) customer said hes trying to get it replaced because the dryer was dropped and it is being replaced today. Informed him shipping bolts are off and no physical damage is present but shocks are faulty. Told customer to call office to cancel call if unit does get replaced. ; ordrng 4 W11545322 (Shock)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Cramerton, NC 28032
Ryan S.
Job Details: 07/19/2023
"Customer complained lid lock broke. Upon arrival found strike was broken and customer had glued it back together to get it to work until repair. Replaced strike from ts, reassembled and ran service mode to check function of lid lock and all other functions. Verified proper operation. ; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Charlotte, NC 28208
Robert A.
Job Details: 07/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wingate, NC 28174
Jonathan J.
Job Details: 07/19/2023
Customer just had dryer installed per customer last week has not ever gotten hot. I found customers outlet receptacle had experienced a thermal event power cord is perfectly fine. Unit does not have proper voltage. Getting to receptacle were power cord plug plugs in. Unit is completely operable no issues found with heater or thermal cut outs. Issue is voltage related and proper voltage has 120.5 V across black and white wiring but red and white wiring has zero red to black wiring has 1. 1 V. should have 240 V.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Ashford, CT 06278
Amanda R.
Job Details: 07/19/2023
Replaced left crisper door and Ui and ice door customer states its been working good since last visit
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28208
Robert A.
Job Details: 07/19/2023
"I installed the ordered parts and tested the unit for the cx. The unit is still making the noise. I tried another new motor with one I had in TS, same noise. I checked and rotated rollers, same noise. I checked the idler, no issues with the idler. I called techline to document the issue. The said the noise is normal and the sounds should improve with clothes in the unit. I went to the unit next door and it did not make the noise. I checked the frame of The unit making noise and found multiple area of the frame bent and crooked. I took photos and called Randy. Im ordering a new drum, cabinet and rear bulk head to resolve the issue.Sr7736894031; ordrng 1 8533643 (Cabinet) and 1 W11025920 (Leveling legs) and 1 W10828431 (Bulk head) and 1 W10899578 (Drum)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF3
Near Ludlow, MA 01056
Roger R.
Job Details: 07/19/2023
"Found multiple issues, unit not defrosting, defrost drain clogged and ice maker frozen over as well. Unit needs a defrost limiter. Cleared defrost drain. Ice maker news gasket kit. Will submit for authorization and return asap. ; rqstng P&A on 1 242095404 (Kit, ice maker gasket) and 1 5304521781 (Thermostat) and 1 242006902 (Cover, evaporator)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Marshville, NC 28103
Jonathan J.
Job Details: 07/19/2023
Complaint oven is not heating properly will not go above 250? during pre-heat. I found bake element had failed spectacularly. I replaced bake element or tested oven. Everything is heating properly. No additional issues found.; used 1 W10779716 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/19/2023
"Complaint lid is broken makes a horrible noise dying during operation. Cannot close lid, broken near hinge area. I am ordering new lid and hinges and hinge screws. I found noise is caused by gearcase fat has leaked a lot of oil, all over floor and unit unit will need motor gear case everything on the lower end and washplate replaced. Office to call customer when parts come in. I also found unit has an F5e1 5 E2 f8e2 error codes Latch failure. I also found tub has excessive bounce suspension rods failing. Washplate seized on shaft. Hot water valve is very slow valve squealing as well As water is activated no debris in valve body screen. ; ordrng 4 W11404293 (Screw)s, rqstng P&A on 1 WP8572974 (Hinge) and 1 WP8563965 (Hinge) and 1 W11117421 (Lid) and 1 W11117421 (Latch) and 1 W10721967 (Clutch) and 1 WPW10427633 (Shield) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W11283592 (Motor) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11130362 (Suspension rods) and 1 W11127357 (Valve assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/19/2023
Compressor was grounded piston not pumping. Need to replace compressor. My torch stopped putting out need to come back tomorrow and finish job. Call office and have them put back on sch3dule; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/19/2023
Vent sent is defective installed reordering with screws Office to call customer when parts come in. ; ordrng 1 W11025120 (Vent) and 2 WPW10031790 (Screw)s and 1 WP355214 (Screw)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/19/2023
"Upon arrival I found the lid smashed in I popped the lid back out 2 and closed lid and started washer. At this time, the unit is running and all operations are normal. Per office Im calling tech support to document service call. Since i popped the lid back out Ive ran unit thru several different cycles and it continues to lock and operate normally. Spoke with (joe) and he agreed with me had to be lid not closing enough so it could latch.. SR#7736894101(Call complete)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/19/2023
Found dishwasher leaking from left front side of dishwasher cant exactly where the seal failure is so Im ordering bottom door seal and door frame seal and the lower spray arm may have crack at end not real sure ordering it as well.; ordrng 1 W11664713 (Bottom door seal) and 1 W11483553 (Door gasket) and 1 W11550888 (Lower spray arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jeff L.
Job Details: 07/19/2023
Replaced icemaker mall components are operating normally. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW0
Near Worcester, MA 01609
Chris B.
Job Details: 07/19/2023
Use of the security key ran a diagnostic test and unit running normal. Error code is not present anymore. Unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Millbury, MA 01527
Chris B.
Job Details: 07/19/2023
Complaint that the fresh food section is not cooling properly. Found ice buildup in the drainage for the fresh food section and heating element not work do to no voltage readings when doing a FF. Will order control board heating element as backup and drain tube. Will need a 2x Frame Job doors must be taken off to disassemble all shelves.; ordrng 1 W11252097 (Drain Extension) and 1 W11533212 (Control Board) and 1 W11291124 (Heating Element) and 1 2xFrameJob (2x Frame Job)
We serviced a
LG WASHER
Model WT7150CW
Near Auburn, MA 01501
Chris B.
Job Details: 07/19/2023
Replaced valve and no more water leaking. Unit working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Davidson, NC 28036
Vincent O.
Job Details: 07/19/2023
Installed adjuster kit. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28270
Jeff L.
Job Details: 07/19/2023
Replaced rails in freezer section. All components operating normally. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Unionville, NC 28110
Jonathan J.
Job Details: 07/19/2023
Replaced previously ordered parts tested operations heater is working. No additional issues found refrigerator is cooling fine.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/19/2023
Complaint light will not turn off I found control is defective causing light to stay on. Digital switch defective. Ordering control. ; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/19/2023
"I replaced all previously ordered parts tested operations left. Original Ertz with customer doors are now level mulion is hitting streak like it is supposed to. No additional issues found with door. Closing had to add spacer on left side hinge due to cabinetry being bent warped due to hinge, being bent, to raise new hinge out back to level position as well. no additional issues found everything working fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/19/2023
I defrosted fresh food section replaced all parts previously ordered tested operations unit is cooling properly. Both zones no additional issues found at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Somers, CT 06071
Gary V.
Job Details: 07/19/2023
"Inspected and found lid no latching properly and lid assy cracked, replaced lid lock and will submit estimate for lid assy and call.; rqstng P&A on 1 W11256781 (Lid assy), used 1 W10861642 (DOOR LOCK) from stock, states that autho needed"
We serviced a
GE DISHWASHER
Model GDT695SSJOSS
Near Somers, CT 06071
Gary V.
Job Details: 07/19/2023
Inspected and found no operation. Measured 120v at main acu but non functional at all. Quoted for main acu replacement and she will call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Davidson, NC 28036
Vincent O.
Job Details: 07/19/2023
Dishwasher had slow drain. Pulled out dishwasher and seen a kinked drain hose. Drain hose is too badly kinked to repair and will need to be replaced. ; ordrng 1 WPW10545278 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lexington, NC 27295
Vincent O.
Job Details: 07/19/2023
Auger motor and yoke is stripped out and will not dispense ice. Will need to be replaced.; ordrng 1 WP63052 (Auger motor yoke) and 1 W11671282 (Auger motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lexington, NC 27292
Vincent O.
Job Details: 07/19/2023
Installed new door gasket.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lexington, NC 27292
Vincent O.
Job Details: 07/19/2023
Observed water coming from rusted water line. The dishwasher itself is not leaking. Customer will have to replace water line
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Leicester, MA 01611
Chris B.
Job Details: 07/19/2023
"Complaint that the unit is making very little water. Found water tank frozen. Found fresh food section getting way too cold closer to the bottom at the damper area and a few other things getting too cold. Will order damper and sealant for a return visit.; ordrng 1 212643 (Perma Gum) and 1 WP482338 (Sealant) and 1 W11087463 (Damper), dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlton, MA 01507
Chris B.
Job Details: 07/19/2023
Replaced all parts and unit running normal. Mentioned to the customer to keep an eye on the cooling in the fresh food section for the next few days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlton, MA 01507
Chris B.
Job Details: 07/19/2023
Replaced part and unit running normal. Mentioned to the customer to verify the water pressure that is low on the water line before the fridge.
We serviced a
MAYTAG DRYER
Model MEDC200XW3
Near Cornelius, NC 28031
Mark C.
Job Details: 07/19/2023
"Unit makes a loud squeal at the beginning of the cycle due to the belt slipping due to a faulty idler pulley. Unit also has a drone coming from a faulty motor.; ordrng 1 279827 (Motor), used 1 4392065 (Repair kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW02
Near Mooresville, NC 28115
Mark C.
Job Details: 07/19/2023
Installed new inlet and filter housing unit is fully operational.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Mooresville, NC 28117
Mark C.
Job Details: 07/19/2023
Unit has ice forming on the fresh food evaporator causing a blockage in the fan creating a no cool scenario. This is caused by deterioration of the evap cover gasket. Placed unit into forced defrost units heater activates when selected. Quoted 452.62 ; ordrng 1 W11395641 (Cover assembly)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Troutman, NC 28166
Mark C.
Job Details: 07/19/2023
Unit just hums on start up indicating a faulty capacitor. Replaced capacitor unit is fully operational.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Charlotte, NC 28208
Robert A.
Job Details: 07/19/2023
Cx complaint that the unit is making clicking and creaking noises while it runs. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The cx had a video of the noise. I ran a few tests attempting to replicate the noise with a specific load. I ran test 4 and the noise appeared. I showed her the use and care guide about normal noises of operation. Th unit is cooling as designed.
We serviced a
LG REFRIGERATOR
Model LRFDC2406S/01
Near Bloomfield, CT 06002
Chuck M.
Job Details: 07/19/2023
Installed freezer evaporator cover. Unit was in defrost. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
FRIGIDAIRE WASHER
Model FFLE4033QW0
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/19/2023
Installed fill hose and tested. No leaks found. Washer checked ok.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Vernon, CT 06066
Chuck M.
Job Details: 07/19/2023
Customer complaint is that oven was too hot and home air filter was responding red instead of blue. Inspected and found oven door was not on properly. Corrected door and tested. Oven checked ok. Customer approved.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Vernon, CT 06066
Chuck M.
Job Details: 07/19/2023
Customer complaint is that door was not closing properly. Inspected and found dishwasher was not leveled. Leveled dishwasher and showed customer it works. Customer complaint is that pivot tine and positioner on upper rack does not secure dishes. Found positioned warped causing fold down tine to pull out of position. Ordered tine and positioner. ; ordrng 1 W11627535 (Pivot Tine) and 1 W11179755 (Positioner)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB1
Near East Hartford, CT 06118
Chuck M.
Job Details: 07/19/2023
Customer complaint is that dishwasher washer had error code F9e1 long drain. Confirmed error code and found drain to sink blocked. Cleared and tested. Dishwasher checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WFG550S0HZ0
Near Franklin, MA 02038
Angel R.
Job Details: 07/19/2023
"Installed hinge, tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Norfolk, MA 02056
Angel R.
Job Details: 07/19/2023
Vent hose needs cleaning. Unit is heating up fine. Advised customer to call vent cleaning company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Milford, MA 01757
Angel R.
Job Details: 07/19/2023
"Installed control, tested ok."
We serviced a
WHIRLPOOL WASHER
Model MWFW9200SQ00
Near Wrentham, MA 02093
Angel R.
Job Details: 07/19/2023
Bolts on unit are not able to be removed. Charged customer for diagnostic. They will try to remove themselves.
We serviced a
MAYTAG DRYER
Model MDG3000AWW
Near Wrentham, MA 02093
Angel R.
Job Details: 07/19/2023
"Installed parts, tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Attleborough, MA 02760
Angel R.
Job Details: 07/19/2023
"Installed parts, tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS0
Near North Attleborough, MA 02760
Angel R.
Job Details: 07/19/2023
"Ran diagnostics found F6E1 low no water. F6E4 float switch open, F7E1 no heat. Pump and motor not running, filling and draining ok. Customer decided they will buy new unit as this one is over 10 years old and not worth the repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Windham, CT 06280
Amanda R.
Job Details: 07/19/2023
"Damper motor loud reps,fed damper assembly sounds normal ; used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, CT 06237
Jeremy B.
Job Details: 07/19/2023
Customers complaint is washer leaking. Tested and found the drain pipe that drain hose is inserted to has a leak. Customer must resolve drain problem. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Scotland, CT 06264
Amanda R.
Job Details: 07/19/2023
Replaced console and new Ui control tested operation normal
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/19/2023
Customers complaint is dryer takes too long to dry. Found dryer heating to proper temp. Used vent test kit and test failed. Unhooked vent pipe and vent passed. Vent must be cleared. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 07/19/2023
Customers complaint is washer shaking during spin. Ran self test found all checks ok. Started high speed spin adjusted legs all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 07/19/2023
Customers complaint is dryer not starting. Found knob on timer not sitting properly causing machine not to start. Tightened and tested all checks ok.
We serviced a
MAYTAG WASHER
Model LAT9314AAE
Near Middlefield, CT 06455
Jeremy B.
Job Details: 07/19/2023
Washer intermittently working and blowing fuse. Found door switch needed adjustment its pushed too far back. Adjusted and tested all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/19/2023
Dishwasher not draining. Found knock out still in disposal. Was able to knock out and tested all checks ok. Not covered under warranty.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHK2336TFB
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/19/2023
Installed new solenoid. Al checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilbraham, MA 01095
Roger R.
Job Details: 07/19/2023
"Found unit still not sealing properly on freezer door at top right (handle side). We had already tried to heat it and re-set the seal. Will need new door seal. Will order and return asap. ; ordrng 1 W11159728 (Gasket filler) and 1 W10136733 (Gasket, freezer)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Springfield, MA 01129
Roger R.
Job Details: 07/19/2023
"Unit still not responding. Called tech support, Sr number 7736891368. Was recommended to replace UI panel. I would also like to have a harness on hand if needed as well. ; ordrng 1 W11561182 (Panel, ui) and 1 W11590868 (Harness), used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Troutman, NC 28166
Mark C.
Job Details: 07/19/2023
"Customer states the fan is loud. Unable to recreate issue, instructed customer on the proper use and care of the unit. Unit is fully operational."
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS01
Near Southwick, MA 01077
Mike K.
Job Details: 07/19/2023
"Replaced console, verified each button functioning. Put both ovens into bake and each heating up fine"