Service History 132 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Meriden, CT 06451

Jimmy R.

Job Details: 03/04/2024

E5 ice maker thermistor faulty. Remove shelf and and drop ceiling and install new ice maker ran error code and unit now has No error code ran ice maker cycle unit cycles and calls for water machine now operating as manufacturer specs ; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYB2

Near Charlotte, NC 28269

Jeff L.

Job Details: 03/04/2024

"Found drain pump broke and needing to be replaced. The customer stated the disposal stopped working same time as dishwasher. The safety was tripped on disposal reset still no power. After replacing drain pump and checking testing dishwasher the sink backed up and would not drain. I advised customer that that isnt a dshwasher issue its a drain issue. The customer was gonna call warranty company about getting new unit. The drain pump has already been replaced customer rescheduled for 3-7-24 amWPW10195175; ordrng 1 WPW10195175 (Door dispenser), used 1 WPW10348269 (Drain pump) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28269

Jeff L.

Job Details: 03/04/2024

"Found cam broke apart not allowing the unit to spin properly also the pulley was locking up allowing g the belt to slip and give burning smell. Replaced both parts unit ran with no fault codes and no leaks. Unit ran and checked okCall complete ; used 1 WPW10006384 (Belt), and 1 W10721967 (Cam) from stock"

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/04/2024

I replaced all previously order parts. I ran a quick wash cycle with two towels in there. Unit spun out just fine. No further issues found with washing machine today. No leaking occurring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Wilbraham, MA 01095

Mike K.

Job Details: 03/04/2024

"Reading 35 degrees rf mid shelf, set for 39. Top shelf where vent is froze glass of water.Thermistors pass in n diagnostics and verified damper operation, good airflow through vent.Reading 5.1k ohms on thermistor, which should be 7.9 at 36, reading a bit warmer then 36 (should be 2.7 at 77)Replaced thermistor, rf evap arm now freezing m being open. Cs to monitor. Advised to leave small shelf by vent with only small items to not blow co airflow. If issue continues order control.; used 1 W10316760 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Springfield, MA 01119

Mike K.

Job Details: 03/04/2024

"Uh not making noise during cycle, worn support and belt. Quoted for dryer kit/labor. Accepted. Replaced supports, idler and belt. Verified running smooth.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Chicopee, MA 01020

Mike K.

Job Details: 03/04/2024

Led lights are out of n both rf and fr. Light n rf is on dimly. Quoted for both leds/labor. Replaced rf light first as Fr light might not be needed.Collected total for both lights and labor.; ordrng 1 WPW10515058 (Led light) and 1 WPW10515057 (Fr led)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Agawam, MA 01030

Mike K.

Job Details: 03/04/2024

"Unit is under 1yr wp warranty per service bench. Complaint of fan not working well and light always on dim, even when off on control.Verified fan is operating properly l, good flow and fan oriented properly. Is as designed, nothing to be corrected or improved.Light operates properly at different settings, but stays on dimly, even when turned off. Replaced control and same. Checked wiring and no short found. Bulb had been replaced with and led, replaced bulb and working properly.; used 1 8206232A (BULB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clover, SC 29710

Ryan S.

Job Details: 03/04/2024

Customer complained unit shut off wont start. Found unit full of water. Found harness to drain broken. Ordering harness and control. Found lid lock working fine. Informed customer office will call when part comes in. ; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control board) and 1 W11399437 (Pump)

We serviced a

WHIRLPOOL RANGE HOOD

Model UXT5530AAS3

Near Pineville, NC 28134

Ryan S.

Job Details: 03/04/2024

Returned to install control. Installed control. Fan working now. Verified proper operation. Showed customer. Collected 175$.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Belmont, NC 28012

Ryan S.

Job Details: 03/04/2024

"Returned to install new parts ordered by previous tech. Installed lid lock, harness and control. Ran service mode and all functions working. Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Belmont, NC 28012

Ryan S.

Job Details: 03/04/2024

Customer complained unit not cooling. Customer stated he unplugged unit and worked for. For awhile found ice buildup on refrigerator evap. Quoted 592.97 for repair. Customer wanted to wait. Collected trip fee. Informed customer if he wants repair in news few weeks trip fee will be deducted from total.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, NC 28278

Ryan S.

Job Details: 03/04/2024

"Customer complained of power loss. Found f6e 4 error. Tried to remove unit to check unit, couldnt get out of cabinet. Informed customer he will need to pull out oven so that we can access it. Call office when unit is pulled out for proper diagnosis."

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC3

Near McConnells, SC 29726

Ryan S.

Job Details: 03/04/2024

"Customer complained of long dry times , found Dryer working properly when exhaust not hooked up. Looked outside and found home exhaust vent logged at outside wall. Verified proper operation of unit. Informed customer to get home exhaust cleaned."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near East Hampton, CT 06424

Amanda R.

Job Details: 03/04/2024

Complaint that once it made a squealing noise during the last part of spin cycle couldnt duplicate issue today recommended recording noise went over not overloading because its in a drip pan with raised ridges on it

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Enfield, CT 06082

Gary V.

Job Details: 03/04/2024

"Inspected and found Gearcase broken causing oil leak and damaged other components, unit needs full drive train repair, will submit estimate.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Enfield, CT 06082

Gary V.

Job Details: 03/04/2024

"Inspected and main acu no longer sending voltage for bake, will submit estimate and call for return date.; rqstng P&A on 1 W11544349 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW00

Near West Hartford, CT 06119

Ruben C.

Job Details: 03/04/2024

Checked unit found filter housing broken filter couldnt be pushed out replaced housing and filter tested operation normal

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near West Hartford, CT 06117

Ruben C.

Job Details: 03/04/2024

Checked unit unit would not go through cycle found belt was frayed and had fallen off pulley pulleys were not loose replaced belt tested operation normal; used 1 W11239857 (Belt) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Hartford, CT 06106

Ruben C.

Job Details: 03/04/2024

Checked unit found no light in refrigerator section unplugged unit for a min no still no light flicked once ordering light module; ordrng 1 W11470191 (Module)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Britain, CT 06053

Jeremy B.

Job Details: 03/04/2024

Demonstrated proper operation to customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near New Britain, CT 06051

Jeremy B.

Job Details: 03/04/2024

"Installed new compressor and leak checked found condenser leaking needs new. Rear wheel cracked needs new. ; rqstng P&A on 1 W11577970 (Condenser) and 1 WPW10475495 (Wheel), ordrng 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Berlin, CT 06023

Jeremy B.

Job Details: 03/04/2024

Installed new spark mod and harness. Tested And all burners working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Berlin, CT 06023

Jeremy B.

Job Details: 03/04/2024

Installed new freezer door customer had shipped to them from manufacture. All checks ok.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Attleboro, MA 02703

Aimee Z.

Job Details: 03/04/2024

Looked over dryer and asked when last had vent cleaned been 4 Years . Advised to have maintenance. Clean ventDryer working as intended and heating .Cust meant to set a call for her washer not dryer

We serviced a

KITCHENAID RANGE

Model KSGB900ESS9

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/04/2024

Inspected and found center burner head not allowing ignition properly. Will order and return.; ordrng 1 W11548764 (Burner head center)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Glastonbury, CT 06033

Amanda R.

Job Details: 03/04/2024

Squealing while running Installed dryer kit tested sound normal ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near East Hartford, CT 06118

Amanda R.

Job Details: 03/04/2024

F8e4 float fae4 diverter throwing fae5 error code which is diverter on sump assembly ; ordrng 1 W11460945 (Sump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near East Hartford, CT 06118

Amanda R.

Job Details: 03/04/2024

Last Thursday Complaint started smelling like burning smoke and making weird noise they unplugged unit it was cooling and freezing still checked outlet checked condenser coils took off rear cover for compressor and controls plugged in unit set temps at recommended couldnt duplicate issue recommended finding where noise and smell is coming from when happening freezer led bad the left crisper drawer Ui not working and mullion strip positioner broken

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, CT 06248

Amanda R.

Job Details: 03/04/2024

F7e8 error code motor over temp a week after parts replaced it happened again where stayed on sensing with 46 mins remaining customer unplugs unit and it finished cycle ; ordrng 1 W11621180 (Control) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/04/2024

Washer not completing cycle. Found worn hub and shaft in gear case deteriorating. Needs gear case and hub. Quoted customer they will buy new.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/04/2024

Installed new valve and heater tan fill test 45 fill tube clear please allow 24 hrs for ice production. ; dspstn on spec-tagged invntry: 1 W11482383 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/04/2024

Repaired liner all checks on took pictures

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/04/2024

Complaint broil element in microwave has fallen. I found hanger clip is broken ceramic in ordering clip holder to repair. No additional issues reported by customer no visible issues found at this time. ; ordrng 1 W10909479 (Hangar support)

We serviced a

KITCHENAID RANGE

Model KFDD500ESS10

Near Marshville, NC 28103

Jonathan J.

Job Details: 03/04/2024

Complaint flame on low boils water intermittently flame on high will flare up and leave black soot on one side of pan pot. I suspect either volatile compounds from cooking are cause of flare up or customer gas regulator lpg is failing. I adjusted low flame all flame patterns both low and hi are perfect and normal as of now no abnormal flame flare ups while testing ever witnessed no yellowing of flame either.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28262

Jeff L.

Job Details: 03/04/2024

Replaced control unit had no leaks and operated as designed. Unit ran and checked okCall complete

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2 01

Near Westfield, MA 01085

Mike K.

Job Details: 03/04/2024

"Not get good, open element. Quoted for heater assy/labor. Accepted. Replaced heater assy and unit heating fine.; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Mount Holly, NC 28120

Mitch H.

Job Details: 03/04/2024

"Tested and found dishwasher filling properly but pump/motor not starting. Ran diagnostics, found F4E3 motor error. Ordering pump/motor. Checked part availability and scheduled return for 3/6 AM.; ordrng 1 W11613570 (Pump/motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mount Holly, NC 28120

Mitch H.

Job Details: 03/04/2024

"Checked and ran diagnostics, no stored error codes. Heater has out properly. Ran full diagnostics test cycle, all components checked good and heater working correctly. Dishwasher operating as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Mount Holly, NC 28120

Mitch H.

Job Details: 03/04/2024

"Checked and found that seal around glass cooktop has small gouge. Ordering cooktop. Was unable to speak to construction manager. Called, got voicemail. Mailbox full.; ordrng 1 W11178791 (Cooktop)"

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near Denver, NC 28037

Mitch H.

Job Details: 03/04/2024

Checked and found no response from keypad. Hitting any key shows F2E1 keypad error. Will need console replaced. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and advised customer that office will call to schedule when part arrives. Collected full amount on cc.; ordrng 1 W11232121 (Console)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Robert A.

Job Details: 03/04/2024

I called Techline to document the issues. I submitted photos to them as well.Sr7738561849

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Denver, NC 28037

Mitch H.

Job Details: 03/04/2024

"Removed old compressor, when new compressor was removed from box, found that low side tube was bent and appears to be cracked where it enters compressor body. Took picture, returning compressor and reordered new. Checked part availability and scheduled return for 3/6 PM.; ordrng 1 W11547313 (Compressor), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Lincolnton, NC 28092

Mitch H.

Job Details: 03/04/2024

"Checked and found water inlet leaking badly at seam. Unit will not fill correctly due to this. Ran diagnostics, no stored error codes. Unable to test pump/motor due to leak. Ordering inlet. Checked part availability and scheduled return for 3/7 AM. Leaving pump/motor on ticket. Will install on return if needed.; ordrng 1 W11535094 (Inlet assembly), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lincolnton, NC 28092

Mitch H.

Job Details: 03/04/2024

"Tested and ran diagnostics. Found F7E9 and F6E3 error codes. Attempted to run calibration and component tests. No response. Checked and found that rotor screw had come out and rotor had fallen off. Reinstalled rotor, applied locktite to screw and tightened. Ran DLMS calibration and component tests for agitate and spin. All operating properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kings Mountain, NC 28086

Mitch H.

Job Details: 03/04/2024

"Removed and replaced timer and knob. Reassembled, tested, timer and dryer operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Harwinton, CT 06791

Ruben C.

Job Details: 03/04/2024

Replaced drain hose but found water valve kept letting water in even when off replaced valve tested normal; used 1 W11434044 (Valve) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Davidson, NC 28036

Robert A.

Job Details: 03/04/2024

Cx complaint that the unit is dripping from the vent door. I inspected the unit to confirm the complaint. I found the vent door setting in the SP was still set to 01. I followed the instructions and set it to 00. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Newington, CT 06111

Jeremy B.

Job Details: 03/04/2024

Installed new repair kit and drum tested and all sounds are normal. ; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Westfield, MA 01085

Mike K.

Job Details: 03/04/2024

"Unit wouldnt turn on/start. Light on control cycled power at outlet, reseated connections and unit operating. No errors or n history, ran self test fine. Recalibrated. Started normal cycle fine."

We serviced a

AMANA WASHER

Model WTW4816FW3

Near Charlotte, NC 28214

Jeff L.

Job Details: 03/04/2024

Replaced control unit ran and checked ok with n leaksCall complete; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Davidson, NC 28036

Robert A.

Job Details: 03/04/2024

Cx complaint that the unit tumbles loudly while running. I inspected the unit to confirm the complaint. I found the units blower wheel was full of lint causing the noise. I cleared the wheel and secured the housing. I tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Mooresville, NC 28115

Robert A.

Job Details: 03/04/2024

"Cx complaint that the unit is not completing cycles, flashing an error code SD. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle, all components passed with no issues. I ran a full quick cycle, the unit successfully progressed and completed the cycle. I showed the cx the service manual about the SD code and recommended using less detergent to avoid the issue. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, NC 28214

Jeff L.

Job Details: 03/04/2024

Found drain hose bent and not round allowing water to leak out needs new clamp and drain hose. Will return 3-28-24 amWPW10292152WPW10545278; ordrng 1 WPW10292152 (Kit) and 1 WPW10545278 (Drain hose)

We serviced a

GENERAL ELECTRIC DRYER

Model GFD65ESSNWW

Near Norfolk, MA 02056

Aimee Z.

Job Details: 03/04/2024

Found is working as intended started right up. Tried multi cyclesNo error codes advised to have the vent cleanedVent wizards. 1 508 687 0681

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Norfolk, MA 02056

Aimee Z.

Job Details: 03/04/2024

Was un installed replaced the heater completeAsked Cust if he like me to re install he said no Cust going to reinstalled ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

We serviced a

KITCHENAID M/W OTR

Model KEMS308SSS00

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/04/2024

No heat microwaveF6e0. Commication errorThe mag is available not the inverter board or appliance manger.Would need mag and inverta boardAll parts arent available

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cornelius, NC 28031

Robert A.

Job Details: 03/04/2024

"Cx complaint that the unit is still not completing the cycles. I inspected the unit to confirm the complaint. I found an f9e1 error code. The drain pump ohms were good 20.1, however I did not secure the drain pump connector last visit. I replaced the drain pump just to be safe and secured the connector. I tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Cornelius, NC 28031

Robert A.

Job Details: 03/04/2024

Cx complaint that the units door has no resistance as it closes. I inspected the unit to confirm the complaint. I found the left hinge spring came out of place. I corrected the position and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Huntersville, NC 28078

Robert A.

Job Details: 03/04/2024

I installed he ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/04/2024

"Complaint washing machine, making loud clicking noises will not start a cycle will fill with water just fine and then computer dies in the middle of a cycle after its done filling with water. I found slider clutch broken. Replace slider clutch. I performed a diagnostic cycle I discovered hot water was not connected at all customer was only using cold water inlet valve. I reconnected hot water to customers. Water supply verified. No leaking is occurring cleared F3 3 error code checked resistance of the mist no issues found as of right now everything is working properly as of right now, no further issues found performed a DMS calibration cycle as well and a quick wash cycle partial With towels no abnormal noises issues or anything occurring as of right now. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/04/2024

Complaint not making ice sprays water on the ceiling and down the back of the refrigerator and sides of the refrigerator whenever it tries to make ice. I found icemaker filled tube is frozen over unit may need inlet valve and icemaker to fix. Customer declined estimate today is going to see about other options. No additional issues found. No additional issues reported either.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/04/2024

"Complaint, dishwasher leaks every time it is used. Thats cause warpage the floor to occur directly in front of the dishwasher. I found on the third tier rack. The supports are missing nuts and some of them are cracked as well will need supports and nuts to fix additional issues found with dishwasher at this time; ordrng 1 W11579562 (Track) and 4 W11545286 (Nut)s and 1 W11596053 (Track)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/04/2024

"I replaced dispenser assembly fabric softener I tested operations ran a diagnostic cycle verified. There are no leaks occurring found washing machine was severely out of level as well due to tile flooring being out of level leveled wash washing as I could Customer, no additional issues found at this time with washing machine no leaking occurring during a diagnostic cycle either."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffield, CT 06078

Gary V.

Job Details: 03/04/2024

"Inspected and found, wash pump and wash arms clogged with debris, unit needs, wash pump and wash arms, will submit estimate to see if repairs are covered.; rqstng P&A on 1 W11627525 (Wash arm upper) and 1 W11579565 (Wash arm lower), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Avon, CT 06001

Ruben C.

Job Details: 03/04/2024

"Checked unit still getting error f6e4 called techline informed to replace harness and fill valve if I couldnt duplicate issue also ordering main console had trouble with cancel buttonSr 7738602595; rqstng P&A on 1 WPW10327249 (Fill valve) and 1 W11227948 (Wiring harness) and 1 W11395600 (Console), states that autho needed"

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Avon, CT 06001

Ruben C.

Job Details: 03/04/2024

Replaced burner tested operation normal tested heating normally

We serviced a

MAYTAG WASHER

Model n/a

Near Southampton, MA 01073

Mike K.

Job Details: 03/04/2024

"Stacked unit, water in tub, drain pump running, not draining. Errors out with f9e1. Cannot get unit to move.Quoting for drain pump, 2 man job. Cs has an aig contract. Explained she needs to call them to set up the service with us. Did not collect for call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ashford, CT 06278

Amanda R.

Job Details: 03/02/2024

Replaced control turned on unit set temps at recommended

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW1

Near Willington, CT 06279

Amanda R.

Job Details: 03/02/2024

Complaint that randomly clothes come out wet not in standing water customer has used normal cycle on medium speed recommended changing speed went over overloading or off balance load customer does rinse and spin if clothes comes out wet and then its fine no errors displayed ; rqstng P&A on 1 5304519503 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Tolland, CT 06084

Amanda R.

Job Details: 03/02/2024

Replaced motor and blower wheel tested operation normal

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Manchester, CT 06042

Amanda R.

Job Details: 03/02/2024

Customer has 8 year warranty on unit needs to be dispatched through extended warranty

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, CT 06042

Amanda R.

Job Details: 03/02/2024

Replaced all parts tested operation normal

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Manchester, CT 06040

Amanda R.

Job Details: 03/02/2024

F3e1 F9e1 F8e1 f8e3 errors throwing F9e1 error and not draining correctly in the middle of cycle cleared out drain catch

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near East Hartford, CT 06118

Amanda R.

Job Details: 03/02/2024

Complaint having hard time starting unit showed customer need to hold start button until lights go from left to right

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ1

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 03/01/2024

"Not noisy but build up of frost in freezer, and has torn gasket.Compressor is a little buzzy; ordrng 1 W10407212 (Gasket) and 1 W11224591 (Evap fan complete)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH2

Near Manchester, CT 06040

Amanda R.

Job Details: 03/01/2024

Over sudsing occurring leaking rinse aid through rinse cap quoted for new dispenser

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Cherryville, NC 28021

Ryan S.

Job Details: 03/01/2024

Returned to install part ordered. Installed new freezer gasket and heat formed all sides to ensure proper seal and fit. Verified proper seal on all sides.

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ1

Near Huntersville, NC 28078

Robert A.

Job Details: 03/01/2024

Cx complaint that the unit makes a weird noise while the fan runs. I inspected the unit to confirm the complaint.I found the noise coming from the hood fan flap opening and closing. The unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Robert A.

Job Details: 03/01/2024

"Installed the ordered parts and tested the unit for the cx. The unit still did not work as designed. I called Techline and ran multiple tests. The fuse blew in the process from swapping interlock switch harness as instructed by Techline, so now the oven does not work either. I found the MW cabinet where he door meets is bruised near the right switch area. The part is not serviceable. The unit cannot be repaired. I took multiple photos."

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Gastonia, NC 28056

Mitch H.

Job Details: 03/01/2024

"Tested and ran diagnostics. Found F2E0 keypad error. Oven will heat but is running about 70 degrees off. When set at 350 and control says it has reached temp oven is only about 280. Not sensing properly. Requesting P&A for control, display and sensor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11295990 (Control) and 1 W11108634 (Display) and 1 W10833885 (Sensor)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/01/2024

"Complaint not spinning, laundry out laundry is still soaking wet at the end of the cycle. I found error codes F3e2 inlet water temp fault f0e4 spin limited to max 500rpm by water temperature. I found inlet thermometer has failed on water valve. I replaced water inlet valve assembly. I tested operations no additional issues found today. Everything is now working properly. As of right now I inspected slider clutch gearcase and rotor. No issues found on the lower end as of right now, I cleared fault codes And performed a control board test 52 calibration procedure. ; used 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/01/2024

Found clogged defrost drain and ice build up under evap causing poor cooling. Cleared away all ice and

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Enfield, CT 06082

Gary V.

Job Details: 03/01/2024

"Arrived and customer had unit pulled out and had damage waivers signed. Installed compressor and ran vacuum and no leaks detected, recharged system and unit started cooling, please allow 24-48 hours for temps to stabilize.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506621 COUPLER 6 NK MS 00 , used 1 876765 (TUBING KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Cornelius, NC 28031

Robert A.

Job Details: 03/01/2024

Cx complaint that the unit had a thermal event and now does not work.I inspected the unit to confirm the complaint. I found the thermal event started from the control board and has damaged multiple parts. I called WP safety to document the issue and submitted a quote. Sr7738582443

We serviced a

WHIRLPOOL RANGE

Model WFG540HOES1

Near Mooresville, NC 28115

Robert A.

Job Details: 03/01/2024

"Cx complaint that the units oven is not working at all. I inspected the unit to confirm the complaint. I found the cooktop works fine. The bake and broil functions try to ignite but theres no flame. I checked the ignitor harness, both are in good condition and secure. I checked the regulator harness, they are good as well. I checked voltage at the control and dis board. The bake and broil connectors receive 123v from the control (j- 6&7). However the dis board is not sending the voltage to the regulator for either function (j 1&3). The unit needs a new dis board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10511278 (Spark module)"

We serviced a

WHIRLPOOL DRYER

Model WGD5600VQ0

Near Westfield, MA 01085

Chris B.

Job Details: 03/01/2024

Complaint that the unit is not working properly. Found bad motor and all rollers and idler pulley needs replacing. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Monroe, NC 28112

Jonathan J.

Job Details: 03/01/2024

"Complaint when running a hot wash, never feel any hot water Come out cold to the touch. That is normal as the final rinse will use cold water during the final rats. I tested cycles one through three test one and test two are both cold water, inlet valves and test three is the hot water inlet valve hot water is flowing through inlet valve with no issues. I found drain is backing up severely bad Pouring water onto flooring test for when drain pump comes on after only filling the tub less than a quarter of the way full of water. Advising customer to get drain issue rectified. Found lid latch is failing in Door latch, lid latch assembly to fix. No additional issues found with washing machine at this time. F5 e2 only error code in history ; ordrng 1 W11565030 (Latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Belmont, NC 28012

Mitch H.

Job Details: 03/01/2024

Removed and replaced main control board. Tested both water and ice dispensers. Both operating properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mooresville, NC 28115

Robert A.

Job Details: 03/01/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK and 1 W11513246 CNTRL-ELEC

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF4A

Near Northampton, MA 01062

Chris B.

Job Details: 03/01/2024

Replaced part and unit running normal. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KSBS25FKSS02

Near Avon, CT 06001

Chuck M.

Job Details: 03/01/2024

Customer complaint is that ice maker was not working. Found ice maker seized and out of home position. Tested voltage and voltage is correct. Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Avon, CT 06001

Chuck M.

Job Details: 03/01/2024

Customer complaint is that dishwasher vent would drip water when door is opened after cycle. Followed service pointer W11705834 to keep vent open longer. Also customers water is very hot. Advised customer that water should be at 120 degrees.

We serviced a

SAMSUNG REFRIGERATOR

Model "RF28HFEDBSR/AA, REV2"

Near Enfield, CT 06082

Gary V.

Job Details: 03/01/2024

"Inspected and found ice maker broken and needs replacement kit, quoted and they will call."

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA 06

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/01/2024

"Went threw unit and found ice maker had over flowed again leaving the valve on and would not shut down found ice maker cycling valve on and never shutting it off, replaced ice maker and cycled unit several times unit is now filling and operating to factory specs ; dspstn on spec-tagged invntry: 1 DA97-07603B ICE MAKER"

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Enfield, CT 06082

Gary V.

Job Details: 03/01/2024

"Inspected and found no fault codes, however unit is only filling with tiny amount of water, checked hose and dome and tested fine, internal pressure fault in main acu, will submit estimate and call.; rqstng P&A on 1 W10581549 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV03

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/01/2024

"Refrigerator making noise. Found Bering icemaker and damper making noise needs new. ; rqstng P&A on 1 W11529245 (Fan), ordrng 1 WPW10196393 (Damper)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/01/2024

Installed new parts and made an adjustment. The installers never installed the insulation blanket that came with dishwasher. It is part #22 on the parts diagram. Customer to contact Installer so they can provide and install the insulation blanket. All sound normal with upper wash arm .

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/01/2024

"Washer randomly not draining. Found 120vac at pump and no blockage. Replaced pump and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near New Britain, CT 06051

Jeremy B.

Job Details: 03/01/2024

Installed new pump and leveled machine the best I could tan self test all checks ok. Customer will secure machine so its more level and not rocking.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

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