We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details:
09/26/2024
Complaint that the dryer would not finish a cycle. Found sensors needed cleaning. Ran a normal cycle and didnt go to cool down. Did diagnostic test and all working normal on the sensors after cleaning and doing a hard reset. Found continuity from strips to the board. All working good now. Unit still under warranty til 12/21/24.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details:
09/26/2024
Complaint that the dryer is shutting off too soon but time dry works well. Cleaned out strips and tested to the board and all tested good. Ran diagnostic test and all working fine. Sensor strip is working properly. Unit still under warranty til 12/21/24.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Hadley, MA 01035
Chris B.
Job Details:
09/26/2024
Complaint that the door switch is broken. Found bad light switch. Replaced part and unit working normal.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
09/26/2024
"Complaint auteur bolt seized actively leaking when I tilted it back, pouring water and oil out the bottom of gearcase. Unit will need everything on the lower end. Will also need a main control board to fix. To wash plate into pieces to access. Spanner nut and hammer everything down the center of the tub. Will need extra time to complete repair. Water inlet valve lid latch assembly, and touchscreen are all functional as of right now. Office to call customer when all parts come in. ; ordrng 1 W11400681 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 6 W11027980 (Screw)s and 1 W10915700 (Stator) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Wethersfield, CT 06109
Mike K.
Job Details:
09/26/2024
"Getting condensation on mullion strip, advised where to turn on humidity control, it was off on arrival.Also complaining of a noise when running. Damper on s a bit noisy. Replaced damper and running smoother.; used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cornelius, NC 28031
Jenn F.
Job Details:
09/26/2024
Complaint ice collecting on bottom of freezer and leaking onto the floor. Drain tube clogged with debris. Cleared drain. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Cornelius, NC 28031
Jenn F.
Job Details:
09/26/2024
"Complaint top of dryer gets very hot. Venting was just cleaned out last week. Long vent line to the outside. Requirement for this dryer about 17 feet for ideal operations. No error codes found, no air message. Passed air flow test. 152 degree heat limit. Sr#7739992406 unit working as designed. Tested ok."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Hartford, CT 06118
Jeremy B.
Job Details:
09/26/2024
Washer giving F9E1(long drain) found coin catch clogged. Cleaned and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
SAMSUNG DRYER
Model DVE50R5200W
Near East Hartford, CT 06118
Jeremy B.
Job Details:
09/26/2024
Customers complaint is dryer will count down then stay at 1 min and display says cooling down. Found vent restricted causing machine to not properly cool down and cause machine to run. Customer must clean vent.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/26/2024
"Tested washer in drain and spin, and also in quick wash cycles. No unusual noises. Entered diagnostics, no stored error codes. Ran automatic test cycle, completed properly with no issues. Removed rotor, inspected gear case, and slider, all good. Unable to duplicate complaint. Washer operating as designed. Advised customer that if issue returns to note where in cycle it is happening and to take video."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Coventry, CT 06238
Amanda R.
Job Details:
09/26/2024
"S17304 heater element needed to be updated to new version replaced sump assembly tested running normally ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP , used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Lincolnton, NC 28092
Ryan S.
Job Details:
09/26/2024
"Customers complained of bad chemical? Like smell when using oven. Says shes ran bake a broil to get elements hot to get rid of initial smell. Checked all wiring in back, no melted wires. Checked insulation under unit, nothing in insulation. Ran bake 350? no signs of smoke or anything burning off. Customer said she barely smelled it this time informed customer it was probably just element burn off. Should stop completely after a few more uses.called safety to report sr#7739964962"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Lincolnton, NC 28092
Ryan S.
Job Details:
09/26/2024
Return to install two gaskets on refrigerator freezer door. Installed two gaskets per appliance fix live video recommendations.. verified proper seal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lincolnton, NC 28092
Ryan S.
Job Details:
09/26/2024
Customer complaining icemaker not working found error code E5 on icemaker and icemaker field test icemaker did not fill with water. pulled water line off of valve . ran icemaker field test. water came out of valve . found line to icemaker frozen over ordering heater for icemaker. Fill line and icemaker Schedule return call for Wednesday a.m.; ordrng 1 W11087201 (Heater) and 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW8000DW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/26/2024
Installed new lid and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/26/2024
Installed new basket and suspension. Tested and washer working as designed. Explained that the load must be a balanced load. Also explained that if we come back out and find nothing wrong then a service call of $129 will be charged.
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Stanley, NC 28164
Ryan S.
Job Details:
09/26/2024
"Customer complained unit making noise, found belt damaged from car toy being stuck in belt cover. Quoted 298.52. Customer didnt want to repair unit. Collected trip fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Dallas, NC 28034
Ryan S.
Job Details:
09/26/2024
Customer complained unit not washing.ran unit found sump not energizing.replaced sump from ts. Unit sump now working. Ran service mode to clear any error codes. Verified proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belmont, NC 28012
Ryan S.
Job Details:
09/26/2024
"Returned to install parts ordered, installed new compressor and evap as inverter. . pulled vacuum 20min steady. Charged 56g r600. Verified proper frost pattern. Left evap fan w customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Gastonia, NC 28056
Ryan S.
Job Details:
09/26/2024
"Customer complained ice maker stopped working found freeze warner than normal, ran icemaker harvest icemaker has no errors and would harvest. Damn freezer was normal than usual set to zero and was 10? found EV fan in freezer not working quoted for repair customer confirmed repair replaced Yvette fan collected via check verified proper operation. ; used 1 W11452196 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Windham, CT 06226
Amanda R.
Job Details:
09/26/2024
Replaced parts filter was in compressor box recharged with 43g of r600a I want it to run for 72 hours before giving back to customer ; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Canterbury, CT 06331
Amanda R.
Job Details:
09/26/2024
Complaint that unit is smelling went over cleaning both filters once a month not putting solid food inside unit leaving door open to let it air out raising drain hose under sink above port on piping using rinse aid running a vinegar bath once a month and using less liquid detergent .
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW4
Near Plainfield, CT 06374
Amanda R.
Job Details:
09/26/2024
The harness going to the right front burner was above the right rear element and burnt wiring ; ordrng 1 W11596058 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06239
Amanda R.
Job Details:
09/26/2024
Its not a rework because its a different issue The fill tube extension came off it dosent fit in the original fill tube well I zip tied it but it fell off and came out dispenser when customer was dispensing ice
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/26/2024
"Checked and found no ie in bin. Entered diagnostics, ran ice maker test 120, ice cycled correctly. Ran valve test 97, valve activated and filled normally. Checked and found freezer at 32 degrees. Refrigerator temperature at 37. Tested thermistors in diagnostics, freezer thermistor showing open. Not reading temps. Ordering thermistor. Checked part availability and scheduled return for 10/2 PM. Refrigerator was just installed 2 days ago. Customer is going to contact dealer and see if she can exchange it.; ordrng 1 W11318270 (Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Fort Mill, SC 29715
Mitch H.
Job Details:
09/26/2024
"Set 3-way valve to home position, unplugged refrigerator. Disassembled, removed compressor, inverter and replaced parts. Installed new compressor, inverter, and dryer. Charged to 225psi with nitrogen, checked for leaks, none found. Allowed unit to sit for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed n correct charge (56g) of R600a. Compressor operating and cooling properly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Fort Mill, SC 29715
Mitch H.
Job Details:
09/26/2024
Checked and found valve for left rear burner not operating and shutting off properly. Ordering valve and burner head. Checked part availability and scheduled return for 10/2 PM.; ordrng 1 W11256503 (Valve) and 1 WP8286815 (Burner head)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GYNIFS
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/26/2024
"I replaced all previously ordered parts verified evaporator is producing a full frost pattern Replaced warped verified new fan is indeed working Would not spend. No further issues found..; dspstn on spec-tagged invntry: 1 WR55X10025 THERMISTOR SENSOR,TEMP FF"
We serviced a
LG REFRIGERATOR
Model LFXS26973S-10
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/26/2024
"Replace previously ordered parts, tested operations no further issues found with refrigerator operations are normal no abnormal noises."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/26/2024
Complaint unit louder than previous model previous model uses 45 grams this model uses 55 grams. Noise is normal compressor frequency noise.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Charlotte, NC 28273
Mitch H.
Job Details:
09/26/2024
"Checked and confirmed F9E1 drain error. Dishwasher had no water in bottom on arrival. Ran diagnostics,no other error codes. Cleared error. Started unit in Normal cycle, allowed to fill and begin washing. Cancelled cycle, did not drain. Pulled unit out, removed drain pump, found chopper blade had come loose and damaged impeller. Replaced drain pump, tested, dishwasher now washing and draining properly.; used 1 W11497943 (Drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Clover, SC 29710
Mitch H.
Job Details:
09/26/2024
"Customer says noise happens approximately every hour and a half and lasts approximately 3 minutes. Called tech line spoke Derrick SR# 7739991309, he believes noise is happening as compressor starts, either coming out of defrost cycle or non running condition. That noise happens as compressor ramps up to speed. This is a normal noise and not anything unusual. Just normal operating sounds."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near York, SC 29745
Mitch H.
Job Details:
09/26/2024
Tested and found ice door not opening correctly and customer says water dispensing intermittently. Ordered ice door and dispenser control. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11203289 (UI) and 1 W11678839 (Ice door)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/26/2024
"Complaint washer not operable. I found F5e3 f5e2 f5e1 error codes in fault history only codes. I cleared error codes replaced latch assembly performed control calibration no further issues found out heard. Replaced drain pump for good measure as part was pre ordered. ; dspstn on spec-tagged invntry: 2 W10919003 DRAIN PUMP , used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWAHER
Model WDP540HAMZ2
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/26/2024
"Complaint dishwasher is not working at all. Will not wash dishes. I found seven one error code four three error code wash motor failure, incoming water temperature below threshold error code. Replaced wash motor sump assembly performed a diagnostic cycle no further issues found with dishwasher at this time heater is operating normally as well.; dspstn on spec-tagged invntry: 1 W11613479 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/26/2024
Complaint freezer is frosting over. Frost seems to be superficial frost only customer also notated condensation at the very top of the freezer door. I removed freezer door bumps and fresh food bump stops that were causing gasket to not close all the way. Gaskets are now ceiling properly and door has vacuum that is created after closing doors Advise customer that frost developing underneath of fresh food vent is due to excessive humidity in atmosphere cannot do anything about frost developing assembly issues found at this time. Issues are all cosmetic nature as of right this moment advised customer that when issue starts to affect the cooling of the refrigeratoror freezer is no longer cosmetic space then becomes functional based issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/26/2024
"Complaint refrigerator making loud noises whenever dispensing water from door. I found severe water hammering issue Valve, barely able to overcome pressure, causing back waterlines to slap unit will need water, pressure regulator kit repairing will need to pull unit from wall no further issues found.; ordrng 1 W10786952 (Pressure regulator kit) and 1 W10267701RP (Pex tubing kit) and 1 W11557001 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
09/26/2024
"Customer complain unit was filling with enough water and was tearing up his clothes. Found no error. Codes found unit working as designed on all functions and component activation. Customer said it was only on heavy duty setting started heavy duty setting and noticed you customer was using extra power setting inform customer extra power setting will use little to no water at the beginning of cycle for a better chemical and mechanical washing customer if he wants more water during wash do not use extra power setting warm unit is working as designed. On heavy duty and started washing normally. Verified proper operation. If callback out for same issue will have to charge customer due to unit not having any functional failures. Customer wanted to get unit replaced inform customer. He will have to contact Whirlpool customer service or the place he bought the unit unit unit is working as designed and does not need to be repaired, I am only here to repair functional failures. verified proper operation"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Putnam, CT 06260
Amanda R.
Job Details:
09/26/2024
Replaced motor and blower wheel
We serviced a
GENERAL ELECTRIC RANGE
Model JGBS66REK5SS
Near Eastford, CT 06259
Amanda R.
Job Details:
09/26/2024
"Complaint for a while now customer smelled propane when unit was off when walking by it on the left side had gas company come out they removed gas line and capped the line I cannot get the cap off the gas line to reconnect to unit and test for leaks they said it was the regulator leaking ; rqstng P&A on 1 WB21X38549 (Regulator), ordrng 1 718-202-g1 (Gas detector), dspstn on spec-tagged invntry: 1 718-202-G1 COMBUSTIBLE GAS DETECTOR"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Mansfield, CT 06268
Amanda R.
Job Details:
09/26/2024
Complaint that when full of dishes and racks are pulled out dishwasher is moving and leaning forward under cabinet unit not side or top mounted which is installation issue leveled unit so where its not moving so much under cabinet ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06106
Mike K.
Job Details:
09/26/2024
"Unit is again slipping on cam though cam screw is tight and actuator looks to be in correct position. Cam screw would not break free. Will need to replace gear case assy. Replaced me of the motor cover screws was not original so ordered that as well.Ordering gear case assy, cam, actuator, Washplate/screw.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11449840 (Gear case) and 1 W10752283 (Washplate) and 1 W10752187 (Washplate screw) and 1 W11239857 (Belt) and 1 2xtime (2x time) and 1 WP22001995 (Cover screw)"
We serviced a
AMANA RANGE
Model AGR6603SFS4
Near Hartford, CT 06114
Mike K.
Job Details:
09/26/2024
"Unit is showing out of warranty. Cs believes it was purchased less then year ago, but does not have receipt. Control is unresponsive, sometimes not cancel button responds, not on control lock, also clock is uneven brightness. Quoted for control/labor, sent estimate.Cs will look for receipt and paid for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Hartford, CT 06120
Mike K.
Job Details:
09/26/2024
"Apt 2. Unit is under 1yr additional Rent a Center warranty per service bench.Evap fan not running frosted over. Freezer door does not close well, not drawing into closed position/easily stopped not closed. Cleared frost build up and fan running, ordering rail assy; ordrng 1 WPW10397636 (Left rail) and 1 WPW10397635 (Right rail)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near East Hartford, CT 06118
Mike K.
Job Details:
09/26/2024
"Replaced control and tested each button, all responsive. Ran normal cycle and unit went through fill and into wash fine, cancelled and drained fine"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/26/2024
"Complaint will not make ice. I found water filter was not installed all the way, preventing water from cycling and filling up tray. Unit making ice fine with no further issues and filling with water properly."
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near Berlin, CT 06037
Jeremy B.
Job Details:
09/26/2024
Customers complaint is washer bangs and vibrates. Ran diagnostics found no error codes. Ran self test and when spinning the basket has an extreme wobble. Will order and replaced basket. Instructed customer on proper losing procedures and recommend washing like items to ensure a balanced load. ; ordrng 1 W11513243 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manchester, CT 06040
Mike K.
Job Details:
09/26/2024
"Unit is under 1yr wp warranty per closing statement. Closed on 1/5/2024.Freezer has been to warm, found evap cover frosted over, removed and evap clogged. Harness secure, fan blowing fine. Door sealing and no gaps between case and liner. Had a reading of 250k ohm on heater. Second time with same issue. Ordering harness and heater. Did steam clear evap.; ordrng 1 W11566892 (Evap harness) and 1 W11567493 (Defrost heater), dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Burlington, CT 06013
Gary V.
Job Details:
09/26/2024
"Inspected and vibration coming from condenser coil, adjusted and tested fine now. Also filter is clogged and needs replacement. Quoted for filter. Customer will replace himself. Also found drip coming from water feed line, and informed customer about that also."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Berlin, CT 06037
Jeremy B.
Job Details:
09/26/2024
Installed new door lock and control. Tested and all checks ok.
We serviced a
WHIRLPOOL RANGE
Model WOEC3030LS01
Near Middletown, CT 06457
Jeremy B.
Job Details:
09/26/2024
Customers complaint is oven not shutting off. Preheated to 350 and it heated and shut off the cooling fan continues to run but shuts off when at cooled temperatures. All. Checks ok.
We serviced a
AMANA WASHER
Model MVW4505MW1
Near Middletown, CT 06457
Jeremy B.
Job Details:
09/26/2024
Customers complaint is washer still making loud abnormal noise. Ran self test and everything sounded fine. Customer had a video. Sounded like shifter wasnt shifting all the way. Replaced shifter and ran self test all sounds normal. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL KITCHEN
Model WFE775H0HZ1
Near Hebron, CT 06248
Jeremy B.
Job Details:
09/26/2024
Oven not heating. Found bake element burnt out. Replaced and tested all checks ok. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Watertown, CT 06795
Chuck M.
Job Details:
09/26/2024
Customer complaint is that oven heats for about 10 minutes then oven shuts down. Display shuts off. Preheated oven to 350 degrees. ; ordrng 1 WPW10511278 (module-spk) and 1 W11448312 (Spark Igniter)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waterbury, CT 06708
Chuck M.
Job Details:
09/26/2024
"Customer complaint is that washer was not completing cycle. Ran diagnostics and found error codes. F0e3 overloaded. F7e1 tachometer missing. Ran diagnostics tests, manual tests and inspected underneath washer Found shield scraped. Tested and found suspension worn. Ordered suspension rods. P&A. ; rqstng P&A on 1 W11396716 (Suspension)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Naugatuck, CT 06770
Chuck M.
Job Details:
09/26/2024
Customer complaint is that dryer door does not close and customer wanted door reversed. Reversed door and pinched strike so that catch fits easier. Door is closing much better. Had customer try door to confirm the difference.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cheshire, CT 06410
Chuck M.
Job Details:
09/26/2024
Replaced ACU console and UI. Ran Diagnostics cycle and showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Burlington, CT 06013
Gary V.
Job Details:
09/26/2024
"Installed control and ui, cycled thru auto test and unit working properly now.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Waterbury, CT 06710
Chuck M.
Job Details:
09/26/2024
Replaced dispenser and cold water valve. Customer will test with softener ; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Waterbury, CT 06704
Chuck M.
Job Details:
09/26/2024
Customer complaint is that timer button was not working. Confirmed timer was not responding. Reset range and tried timer again. Timer is working. Possible stuck key. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW10
Near Cherryville, NC 28021
Ryan S.
Job Details:
09/26/2024
Replace water storage line and assembly replaced line flushed unit until no air lines. inform customer to flush another gallon of water through it verified proper operation
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Simsbury, CT 06070
Gary V.
Job Details:
09/26/2024
Installed new UI panel and tested fine.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Farmington, CT 06032
Gary V.
Job Details:
09/26/2024
"Called to give customer 1 hour call ahead, and he said he needed to leave by 3:30, and couldnt make the time frame. Customer said he will call office for reschedule date.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Farmington, CT 06032
Gary V.
Job Details:
09/26/2024
"Inspected and found poor cooling caused by sealed system failure, only 2 coils on evap frosted, quoted for sealed system repair and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Britain, CT 06052
Gary V.
Job Details:
09/26/2024
"Concern is not spinning, inspected and found terminal at motor became dislodged and reinserted/tightened, ran auto test and all functions passed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near New Britain, CT 06052
Gary V.
Job Details:
09/26/2024
"Concern is inconsistent heat, inspected and found when settings are adjusted to high heat unit works and heats properly but not on lower settings. Heater ohmed closed. Vent is clear with good air flow. Also Ui panel has buttons that are not responding. Needs thermistor, main acu and ui panel. Will submit estimate and call for return date.; rqstng P&A on 1 W11388032 (Main acu) and 1 WP8577274 (Thermistor) and 1 W11384512 (Ui panel)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Bristol, CT 06010
Gary V.
Job Details:
09/26/2024
"Inspected and found terminal became dislodged from door latch, reconnected and cycled unit thru auto test, passed all tests."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Wilbraham, MA 01095
Chris B.
Job Details:
09/26/2024
Complaint that the washer is not locking properly. Found error codes F5E2 and F5E3. Found bad lid and lock mechanism will order parts for approval. ; rqstng P&A on 1 W11259006 (Lid) and 4 W11404293 (Screw)s and 1 WP8563965 (Lid Hinge Left) and 1 WP8572974 (Lid Hinge Right) and 1 W10810403 (Lid Lock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Holland, MA 01521
Chris B.
Job Details:
09/26/2024
"Complaint that the dishwasher was leaking water from the bottom. Ran a diagnostic cycle found bad floater and seal. Will order all parts for a return visit.; rqstng P&A on 1 WPW10463906 (Screen), ordrng 1 W11498831 (Gasket Seal) and 1 WPW10346525 (Float Assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near China Grove, NC 28023
Jenn F.
Job Details:
09/25/2024
"Complaint makes a noise in spin and not draining at all. Just had work done on the washer about 2 months ago. Found loose connection to the drain pump. Secured, relocated the harness clip. Calibrated the control. Tested ok."
We serviced a
LG WASHER
Model WM9000HVA
Near East Longmeadow, MA 01028
Chris B.
Job Details:
09/25/2024
Complaint that the washer is nor draining and theres an OE error code. Found bad drain pump. Quoted parts and labor. Will order parts for a return visit. Collected in full.; ordrng 1 4681EA2001T (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW2
Near Enfield, CT 06082
Gary V.
Job Details:
09/25/2024
"Inspected and found ice build up in freezer, unit no longer defrosting, ohmed heater and bi metal and circuit is closed. Unit needs new jazz board, quoted and he will call if wants to repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Avon, CT 06001
Chuck M.
Job Details:
09/25/2024
Customer complaint is that dishwasher control panel was not working. Confirmed display was not responding and garbled. Took pic. Tested water temp and it is at 132 degrees. Informed customer that water going into dishwasher should 120 degrees Replace console and UI. Ran diagnostics and found error codes FAe2 Vent Wax Motor electrical problem. F2e1 Stuck Key. Cleared error codes and tested. Ordered Vent and gasket. ; rqstng P&A on 1 W11649995 (Vent) and 1 W11545539 (Vent Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bristol, CT 06010
Chuck M.
Job Details:
09/25/2024
"Customer complaint is that dishwasher was not cleaning dishes. Ran diagnostics and found error code. F7e1 no heat. Dishwasher checked ok during automatic test cycle and heater is working. Advised customer to run water at sink before starting dishwasher. Dispenser door was broken. Replaced dispenser from T/S. Truck stock dispenser has broken rinse aid door. Ordered dispenser. P&A. ; rqstng P&A on 1 W10861000 (detergent dispenser), used 1 W10861000 (DISPENSER) from stock"
We serviced a
SAMSUNG WASHER
Model WF45R6100AC
Near Plymouth, CT 06786
Chuck M.
Job Details:
09/25/2024
Customer complaint is that washer leaks. Inspected and found water drips from dispenser housing. Ordered dispenser housing P&A. ; rqstng P&A on 1 DC97-21472A (Drawer Housing Assy)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Plainville, CT 06062
Chuck M.
Job Details:
09/25/2024
Replaced rack adjuster wheels. Checked ok. Showed customer it works.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Plainville, CT 06062
Chuck M.
Job Details:
09/25/2024
Customer complaint is that dishwasher is rusting at bottom of door panel and clear coat is starting to peel. Explained to customer dishwasher is out of cosmetic warranty. Customer wants door panel submitted for authorization. Will contact customer to update status. ; rqstng P&A on 1 W11416371 (Door panel stainless)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Newington, CT 06111
Chuck M.
Job Details:
09/25/2024
Replaced slides for freezer door and basket. Door switch is glued and foamed in. Took pictures and called techline. Was told to continue and try to get switch out. If wires are not accessible after removing switch call techline back to have unit deemed unrepairable. Removed switch and was able to replace took pic. liner tape 482395. SR#7739984306
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Newington, CT 06111
Chuck M.
Job Details:
09/25/2024
Replaced all orifice holders and manifold. Tested and no gas smell is present.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/25/2024
Dishwasher not draining found internal hose clogged. Cleared and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/25/2024
Fresh food section not cooling properly. Found ice build up on top side of evaporator but clear in the middle. Seems like the door was left open and warm air migrated causing frost. Cleared away ice and set to recommended temps. Please allow 24 hrs for temps to stabilize.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/25/2024
Installed new door and air tower. Customer to keep an eye on it to see if frost comes back in freezer.
We serviced a
LG REFRIGERATOR
Model LRFS28XBS/01
Near Blackstone, MA 01504
Aimee Z.
Job Details:
09/25/2024
Installed new fan complete could here fan running Also replaced pcbComplete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near South Windsor, CT 06074
Amanda R.
Job Details:
09/25/2024
Replaced motor and control tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC1
Near Vernon, CT 06066
Amanda R.
Job Details:
09/25/2024
When calling customer said they werent home and it hasnt leaked in over a week and if does will call to schedule another appt
We serviced a
WHIRLPOOL WALL OVEN
Model KERS202BSS0
Near East Longmeadow, MA 01028
Chris B.
Job Details:
09/25/2024
Complaint that the range is not heating properly in the oven side. Found error code F6E1 runaway temp. Found broiler not cycling and would stay on. Found bad control board. Quoted parts and labor. Customer decided not to fix the unit do to age and price. Collected trip fee.
We serviced a
MAYTAG washer
Model MVWP575GW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/25/2024
Installed new gear case. Ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near South Hadley, MA 01075
Mike K.
Job Details:
09/25/2024
"Not completing cycle had picture of unit screen going clear mid cycle, still on but time gone, had stopped running.other times seems to just be going and going without end. F5e3 error in history lock error, ran diagnostic cycle and completed properly with no issues. Possible long cycle just unbalanced load or suds. But For continued intermittent errors ordering control and u/i. Control Byron was replaced once before. Cs understands unit did not in testing, doesnt show any corresponding errors and maybe part of normal operation, the picture looked un normal and reason for replacing parts, but also possible there was a power interruption as cause.; ordrng 1 W11544680 (Control) and 1 W11319991 (U/I control) and 1 W11565030 (Lock)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS4
Near Northampton, MA 01062
Mike K.
Job Details:
09/25/2024
"#286 Unit is under 1yr wp warranty per service bench. Complaint of popping breaker during preheat. 4 wire cord. Has removed grounding strap from terminal nap to rear cover. Getting connectivity between neutral and ground at outlet. Per Randy at office this could cause breaker issue.Called Techline verified likely source of issue is house electrical as neutral and ground should not be bonded. They sent me to safety to document with them as well. Mentioned this is on all three unitsSr#7739986568Transferred to Safety, documented and notified this is on all 3 units ref #7739961042"
We serviced a
KITCHENAID DISHWAHER
Model KUDS01DJSS0
Near Wrentham, MA 02093
Aimee Z.
Job Details:
09/25/2024
Installed upper spray arm complete
We serviced a
GENERAL ELECTRIC DRYER
Model GTD42EASJ2WW
Near Milford, MA 01757
Aimee Z.
Job Details:
09/25/2024
Installed new start switch and buttonTested completeKnob wasnt covered
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Clover, SC 29710
Mitch H.
Job Details:
09/25/2024
"Disassembled, removed and replaced water valve and heater. Reassembled, ran test 56, no ice maker errors. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All components checked good."
We serviced a
WHIRLPOOL WASHER
Model mvwb955fw1
Near Charlotte, NC 28278
Mitch H.
Job Details:
09/25/2024
"Tested and ran diagnostics. Found F5E1 lid switch error, no other error codes. Ran diagnostics cycle 51, lid locked and operated properly, completed diagnostics cycle with no issues. Exited diagnostics, ran rinse and spin cycle, lid locked and operated properly. Removed console, Ohmed out lid lock at connector. Reading 39 ohms on motor winding. All other tests reading 0 ohms. All within range stated on tech sheet. Lid switch tested good. Ran normal cycle, all operating properly. Spoke with customer, he said that on Powerwash cycle, it starts normally but within first few minutes it stops, lid unlocks and lights flash. Ran power wash cycle, allowed to run from 1:49 down to 1:40, no issues. Advised customer that complaint could not be duplicated. Possible issue with control board. Control board is discontinued and no longer available."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Charlotte, NC 28278
Mitch H.
Job Details:
09/25/2024
Tested and ran diagnostics. Confirmed F1E6 magnetron error. Pulled oven partially from wall. Removed covers and found bullseye mark on wave guide chamber. Magnetron burnt and damaged chamber. Unit is not repairable. Advised customer of findings and showed them the damage. Collected for service call on cc.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manchester, CT 06042
Amanda R.
Job Details:
09/25/2024
Ff section led not working replaced led working normally
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near East Hartford, CT 06108
Amanda R.
Job Details:
09/25/2024
Washer not working needs to get that information dispatched to us for repair the dryer information was dispatched not the washer but the washer is the broken unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
09/25/2024
Water leaking from icemaker fill tube where it connects to valve was able to replace fitting in valve. Tested and found no leaks. ; used 1 WP4373559 (FITTING 5/16-1/4) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9771SG/AA REV
Near Milford, MA 01757
Aimee Z.
Job Details:
09/25/2024
Found the ice maker broken.Icemaker is on order; O-emld tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near Middletown, CT 06457
Jeremy B.
Job Details:
09/25/2024
Dryer not starting. Tested supply power and found 1:vac between L1-N and 120vac between L2-N and 99vac between L1-L2. Customer must resolve power problem. Tried resetting breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Hebron, CT 06248
Jeremy B.
Job Details:
09/25/2024
Customers complaint is ice maker not working. Nail arm keeps falling out and bottom bracket broken. Needs new icemaker. ; rqstng P&A on 1 4317943 (Ice maker)