We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/21/2023
Complaint not drying dishes run the dishwasher at night before going to bed. When I first got it I could open the door and the dishes would be hot now when I open the door early in the morning dishes are cold. I found incoming water temperature maximum as 112.4? Too cold at multiple sink faucets. Incoming water temperature must be a minimum of a 120?. No error codes and fault history ran diagnostic cycle found in the middle cycle unit getting 9amp draw heater is working fine. No additional issues found unit. Customer is using rinse agent.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wesley Chapel, NC 28104
Jeff L.
Job Details: 07/21/2023
Customers wall cap was completely restricted with lint had to remove critter guard and remove all the lint. There was nothing restricting blower wheel I seen the wall cap walking into the customers house. Unit ran and checked ok. I advised customer this is the one and only customer install and instruct(Call complete)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, MA 01002
Roger R.
Job Details: 07/21/2023
Checked unit found overload error code and no others. Cleared code. Tested and checked. All seems okay at this time suspect actuator maybe faulty. Quoted $79.99 for actuator and $70 labor charge $199 less $129 trip charge =$70 ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Amherst, MA 01002
Roger R.
Job Details: 07/21/2023
Found unit has a parts frost pattern on evaporator indicating a failed sealed system. Unit not economical to repair. Customer to purchase new.
We serviced a
KITCHENAID WALL OVEN
Model KEBS107SSS04
Near Matthews, NC 28104
Jeff L.
Job Details: 07/21/2023
Replaced broil unit on wall oven. Preheat oven on broil all components are operating normally. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/21/2023
No problem found with unit. Customer complaint is that control panel is too hot to touch on right side and door gets hot. Cycled unit and verified proper temps inside oven. Customer is not having issues with cooking. Heat customer is feeling is from ventilation. This is normal by design. All functions check ok. Unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Davidson, NC 28036
Vincent O.
Job Details: 07/21/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged. Verified proper cooling. All functions check ok. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Vincent O.
Job Details: 07/21/2023
Found customer is not using rinseaid. Ran diagnostics and verified proper operation of heater. Instructed customer on proper use of rinseaid. Also explained plastic tubs hold water. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WTW5057LW0
Near Salisbury, NC 28146
Vincent O.
Job Details: 07/21/2023
Found loud grinding and clacking noises coming from worn gearcase. Order and replace drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11510461 (Washplate)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, MA 01002
Roger R.
Job Details: 07/21/2023
Checked unit found overload error code and no others. Cleared code. Tested and checked. All seems okay at this time suspect actuator maybe faulty. Quoted $79.99 for actuator and $70 labor charge $199 less $129 trip charge =$70 ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pelham, MA 01002
Roger R.
Job Details: 07/21/2023
Unit checks okay at this time. Suspect customer was using extra power button. Customer confirmed. Instructed about usage. Trip charge only. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Charlotte, NC 28214
Ryan S.
Job Details: 07/21/2023
"Returned to install parts ordered by previous tech, installed rack clips and showed customer unit, customer checked unit as ok. Unit racks are now standing and showed customer how to adjust to lowering rack line. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Ryan S.
Job Details: 07/21/2023
"Customer complained unit wont spin . Upon arrival found no error codes stored. Ran service mode and found all functions work until setting to any spin or agitate. When set to spin or agitate tests in Manuel service mode unit complete shuts down and lights go off on control. Checked incoming power and unit has 120v, found unit has correct polarity on outlet. Checked continuity through all wires to motor and actuator and capacitor to board. All check as having continuity. Replaced actuator and issue still present. Temporarily replaced capacitor and issue still present. Checked windings on motor and all checks ok 5.4 ohm , checked continuity of drain pump, was also in range per tech sheet, 21ohm. Unplugged drain pump and issue still present, unit just shuts off. Ordering main control and motor. Scheduled return call for 7-26-23 am. ; ordrng 1 W11603810 (Control) and 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Worcester, MA 01605
Chris B.
Job Details: 07/21/2023
Replaced parts and regressed the arbor and unit dispensing properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Davidson, NC 28036
Mark C.
Job Details: 07/21/2023
Unit is heating properly it takes 2 minutes for the hot water to reach the machine and the max temperature is in the. 90s not hot enough to generate the heat needed to dry the dishes efficiently.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Mount Holly, NC 28120
Mark C.
Job Details: 07/21/2023
Installed new boot and dispenser assembly unit is fully operational.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Charlotte, NC 28208
Robert A.
Job Details: 07/21/2023
Cx complaint that the unit seems to be burning the rear wall. I inspected the unit to confirm the complaint. The brown marks are simply grease from inside the oven accumulating as the fan releases the greasy air. The area of concern is directly above the air vent. I suggested to clean the oven to resolve the grease build on the backsplash tile. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Woodstock, CT 06281
Amanda R.
Job Details: 07/21/2023
92 84 unit is flashing 8/4 error code open float switch water in drip tray cleared drip tray and made sure unit was level ran automatic test went over soap usage and water temp and how to run a vinegar bath
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Woodstock, CT 06282
Amanda R.
Job Details: 07/21/2023
Replaced damper assembly and styrofoam piece around it both ff section door gasket are ripped in multiple places order two grey ff door gaskets ; rqstng P&A on 2 WPW10460580 (Gasket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Douglas, MA 01516
Amanda R.
Job Details: 07/21/2023
Unit not washing water was turned off going to unit turned water on drain hose going down directly through floor while filling it is draining at the same time they didnt use original drain hose and explained it cant go down through floor because it can create a syphon
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Douglas, MA 01516
Amanda R.
Job Details: 07/21/2023
Fills and drains motor getting 120v from control not washing needs sump assembly replaced ; ordrng 1 W10888591 (Sump)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Avon, CT 06001
Ruben C.
Job Details: 07/21/2023
Checked unit found gearcase noisy in agitate and spin could not get agitator off would need gearcase splutch agitator basket and bolt gave cust estimate could not email to her does not have email
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Southington, CT 06479
Jimmy R.
Job Details: 07/21/2023
"Tested unit And found washer running and washing ran diagnostics and found error F2e2 ui disconnected let unit run thew a self test and machine went thew properly, ran a spin cycle and unit errored out user interface disconnected, removed cntrl and all connections where ok. Replaced user interface and recalibrated machine ran wash and spin cycles all function now working to specs"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28205
Robert A.
Job Details: 07/21/2023
Cx complaint that the unit is not reaching set temps. I inspected the unit to confirm the complaint. I found a stored error code: f8e0. I replaced the blower fan with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Charlotte, NC 28205
Robert A.
Job Details: 07/21/2023
Cx complaint that the units does not seem to cool as well as before. I inspected the unit to confirm the complaint. I found water drops forming near the door and on the ceiling of the FC. I checked the the seal and found a screw in the door seal allowing warm air to enter the FC. This will effect the cooling performance. I removed the object and adjusted the seal to close properly. The unit is working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMEDBSR
Near Chicopee, MA 01020
Mike K.
Job Details: 07/21/2023
"Was getting noise from fan again, , been silent last day. Found Evap is frozen up again, top half. Evap sensor at 62k ohm, repositioned sensor and steamed clear Evap. Fan was not blocked when cover removed but not running, after reassembly let unit run on power cool for 15 + minutes, verified fan came on.If reoccurs preorder Evap cover and Evap sensor"
We serviced a
WHIRLPOOL RANGE
Model WEC530H0DS0
Near West Springfield, MA 01089
Mike K.
Job Details: 07/21/2023
Replaced infinite switch and burner testing fine; dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, CT 06231
Jeremy B.
Job Details: 07/21/2023
Washer making grinding noise. Found rotor bolt all the way out sitting in drip pan. Reinstalled rotor bolt and tightened. Ran calibration then self test all checks ok.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Belmont, NC 28012
Ryan S.
Job Details: 07/21/2023
"Customer complained of intermittent vibration/ grinding noise. Ran unit hand heard vibration start and stop intermittently. Took unit apart and found all wheels look good, pulley looks good. Found motor is vibrating more than normal intermittently, issue isnt with the mounting, tried fighting all screws and fasteners issue still present. Ordering new motor and. Blower wheel. Motor is making a vibration and causing blower housing to shake when it happens. During normal operation its not bad but when it starts vibrating the vibration travels in the whole of the blower housing to the exhaust area. Scheduled return call for 7-28-23 pm; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near West Hartford, CT 06110
Martino S.
Job Details: 07/21/2023
"Ice build up on evaporator no fan operating, parts order tentative P/A.; ordrng 1 Wpw10464673 (Evaporator fan motor) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near East Hartford, CT 06118
Martino S.
Job Details: 07/21/2023
"Check unit as per customers complaint unit leaking, turn on regular cycle unit fills and wash then cancel drain. While draining water is backing up from customer stand pipe. Pipe cant handle the water flow pipe needs cleaning, customer aware and will get a Plummer to clean drain, unit check working to specs."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near East Hartford, CT 06118
Martino S.
Job Details: 07/21/2023
Unit drain but will not spin slow movement humming parts order tentative P/A; ordrng 1 W11395618 (Run capacitor) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HBL
Near East Hartford, CT 06118
Martino S.
Job Details: 07/21/2023
"Check unit tub gasket lower right bottom portion of tub gasket fallen out, reattach gasket, clean sump filter, instruct customer on how to remove lower rack in and out. Check unit working to specs on diagnostic cycles."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newington, CT 06111
Martino S.
Job Details: 07/21/2023
"Check unit as per customer complain unit making lots of noise, ran unit in quick wash cycle unit make lot of noise in drain and spin cycle. Remove wash Plato check for coins no coin, check clutch underneath transmission leaking oil noisy operation. Please order part tentative P/A.; ordrng 1 W11449840 (Gare cage) and 1 W11481722 (Actuaror) and 1 W10721967 (Clutch kit) and 1 W11239857 (Belt) and 1 W10752187 (Nut) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW00
Near Southwick, MA 01077
Mike K.
Job Details: 07/21/2023
"Found leak coming from water line to valve connection, pulled line out and reinserted, tested again and not leaking. If reoccurs would need to replace water valve.removed guide that was adding horizontal pressure on connection and added some tape on metal back cover to cushion water line."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Holden, MA 01520
Chris B.
Job Details: 07/21/2023
Complaint that the unit is shaking and the dispenser drawer keeps opening up. Found tray not holding its place well which should have some hold to it as normal. Will order soap dispenser tray. ; ordrng 1 W11524105 (Dispenser Housing)
We serviced a
GE WASHER
Model GTW725BSN1WS
Near Suffield, CT 06093
Gary V.
Job Details: 07/21/2023
"Phone #860-462-5895. Inspected and found mode shifter broken, getting voltage but not shifting, will order part and return.; ordrng 1 WH03X31937 (Mode shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Simsbury, CT 06092
Ruben C.
Job Details: 07/21/2023
Replaced control and fan motor tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Granby, CT 06035
Ruben C.
Job Details: 07/21/2023
Received part damaged reordering damaged part left vent with cust; ordrng 1 W11035836 (Ui/panel)
We serviced a
GE REFRIGERATOR
Model PFSS2MIYCSS
Near Wethersfield, CT 06109
Martino S.
Job Details: 07/21/2023
"Replace defective condenser fan motor, fan blade and check unit cooling fan motor running, break off small portion of fan bracket for clearance of fan blade motion."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28210
Jeff L.
Job Details: 07/21/2023
Whirlpool tech support spoke with (Chris) his suggestion was to replace inner basket because of the gap between wash plate and inner basket possible for something to get stuck down in there and tore. Customer has spoke with customer care and she is wanting to have the unit replaced. I told her we cannot make that decision we have to follow whirlpools suggestion and that is replacing inner basket. Im going to order the part per tech support. I will advise customer that if she gets new unit to please call our office to cancel order.SR # 7736909703; ordrng 1 W11178227 (Inner basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Vernon, CT 06066
Chuck M.
Job Details: 07/21/2023
Customer complaint is that water was not dispensing. Found air pressure in water line. Relieved pressure and tested. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near West Hartford, CT 06110
Chuck M.
Job Details: 07/21/2023
Installed new basket. Customer says its still shaking. Informed customer the the shaking is normal. Cussing put his level to washer and it is leveled properly. Washer is operating normal.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near West Hartford, CT 06117
Chuck M.
Job Details: 07/21/2023
Customer complaint is that washer lid will not unlock. Inspected and found lock circuit is stuck closed and it constantly clicking. Lid lock is not responding. Ordered lid lock and control. ; ordrng 1 W11188527 (cntrl-elec) and 1 WPW10482836 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, CT 06112
Chuck M.
Job Details: 07/21/2023
"Installed hub and wash plate. Tested and found tub seal on gear case turns with drive shaft causing loud squeal. Ordered gear case, suspension and wash plate. ; ordrng 1 W11454734 (Gear Case) and 1 W11130362 (suspension) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Warren, MA 01083
Roger R.
Job Details: 07/21/2023
"Customer complained of erratic temperatures in the oven. Checked both heaters working properly and temperature sensor is well within specifications. Unit will need new main control. ; ordrng 1 W11567368 (Control, oven), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Palmer, MA 01069
Roger R.
Job Details: 07/21/2023
"Unit not making ice. Entered diagnostics and found unit showed a bad ice maker. Not harvesting test 44 failed with a 23 code. Installed new ice maker and retested. Unit failed test as well and is now jammed. Will submit new part for exchange due to defective. Called tech support and was guided to check door harness wiring. Found broken orange wire. Will need new freezer door as well as another ice maker. Will submit for authorization and order as needed Sr number 7736909258 ; rqstng P&A on 1 W10873791 (ICE MAKER) and 1 LW11037733 (Door, freezer), used 1 W10873791 (ICE MAKER) from stock"
We serviced a
GE DRYER
Model GFDS140GDOWW
Near Attleboro, MA 02703
Angel R.
Job Details: 07/21/2023
"Found igniter faulty, will order and use coils from truck stock.; ordrng 1 WE04X25996 (igniter), used 1 279834 ( COIL KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06033
Martino S.
Job Details: 07/21/2023
"Ice maker bin is full with ice and ice maker working, customer have the part for feature use."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Longmeadow, MA 01106
Gary V.
Job Details: 07/21/2023
"Inspected and found open high limit , part was defective, replaced with new high limit and cycled, temp, tested fine. Sending part back for credit.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
LG DRYER
Model DLEX2650W
Near Franklin, MA 02038
Angel R.
Job Details: 07/21/2023
"Install kit, door switch broke in the process will order new one.; used 1 Delgkit ( Dryer repair kit) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Worcester, MA 01609
Amanda R.
Job Details: 07/20/2023
Drain pump running showed customer how to hold cancel button until noise stops off balance error code ran automatic test operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Worcester, MA 01602
Amanda R.
Job Details: 07/20/2023
Complaint freezing things in ff section showed customer the sign on rear wall that states food might freeze if vents are also suggested customer can adjust temp in ff section blocked explained and showed customer water reservoir customer states one day things started to defrost in freezer everything frozen good today and temps set at the recommended
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS20
Near Worcester, MA 01602
Amanda R.
Job Details: 07/20/2023
Throwing f3e1 error bottom oven sensor shorted or open top oven working normally this is a wall oven and will need to be pulled out for repair it dosent say which control is for bottom oven so ordering both it has saved error code five times in diagnostics it is random sometimes the oven will work normally ; ordrng 1 W11598120 (Sensor) and 1 W11261167 (Control) and 1 W11261169 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Worcester, MA 01604
Amanda R.
Job Details: 07/20/2023
Sheet of ice in bottom of freezer section defrost drain clogged with ice build up showed customer that is a temp adjustment in ff section cleared drain and customer leveled unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Worcester, MA 01605
Amanda R.
Job Details: 07/20/2023
Replaced compressor vacuumed system recharged with 5oz of r134a explained need to wait 24 hours before putting food in it ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Denver, NC 28037
Mark C.
Job Details: 07/20/2023
Unit is showing an f5e3 lid will not unlock error. This is caused by a faulty lock solenoid. Installed new latch unit is fully operational.; used 1 W10861642 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHGXRT00
Near Huntersville, NC 28078
Mark C.
Job Details: 07/20/2023
Installed new valve unit is fully operational.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Huntersville, NC 28078
Mark C.
Job Details: 07/20/2023
Installed new door frame unit has no physical damage.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pineville, NC 28134
Jeff L.
Job Details: 07/20/2023
Found bad fuse replaced fuse with part # WPM0805101 ran unit thru test cycle all components operating normally. Unit ran and checked ok(Call complete); used 1 Wpm0805101 (20 amp fuse) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Weddington, NC 28104
Jeff L.
Job Details: 07/20/2023
Replaced damper motor and ran unit thru test mode unit is running and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/20/2023
Issue was with water valve and user interface unit now dispensing water after replacing those two parts. No additional issues found everything is working as it should be.
We serviced a
KITCHENAID ICEMAKER
Model KRFC704FBS03
Near Monroe, NC 28112
Jonathan J.
Job Details: 07/20/2023
Replaced icemaker perform test 97 no over spray found no leaks no additional issues with new icemaker at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Marshville, NC 28103
Jonathan J.
Job Details: 07/20/2023
"Complete microwave is not heating will not even stay operable for 10 seconds. I found door latches were not properly seated in holder. I received a door latches, tested operations Microwave, now heating properly and operating quietly no longer making relay clatter and turning itself off within 10 seconds."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Charlotte, NC 28270
Jeff L.
Job Details: 07/20/2023
Replaced both boards ran thru test mode all components are working normally. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Charlotte, NC 28208
Ryan S.
Job Details: 07/20/2023
"Customer complained door wont stay shut. Upon arrival replaced catch , ran unit with cloths for awhile and door still not staying closed. Closely inspected door and found door slightly warped at left hinge. Also found hinges are slightly warped. Ordering both hinges and inner door. Informed customer office will call when Job is authorized and parts come in. ; rqstng P&A on 1 W11376676 (Inner door) and 1 W11376139 (Door hinge) and 1 W11371722 (Door hinge), used 1 279570 (CATCH KIT) from stock"
We serviced a
AMANA LAUNDRY CENTER
Model NTW4519JW2
Near Charlotte, NC 28208
Ryan S.
Job Details: 07/20/2023
"Customer complained unit is not working cuts off, cant start. Asked customer how they were starting unit. Found it was the two step method issue per service pointer W11648603. Informed customer of sense light is blinking hit start button once more to start. Unit is started once sense light is solid, and if lid is opened you have to hit start button again. Ran service mode and no errors stored. Ran service test and all functions working properly. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28214
Ryan S.
Job Details: 07/20/2023
"Customer complained unit not cooling well. Upon arrival found unit running but freezer evap was frozen over. Took off back panel and found thermistor in correct position. Ran service test and found heater working properly, heater not faulty and had good connection at harness where issue is sometimes. Found per service Pointer W11642483, unit control board has 2 stickers which is old/ faulty control. Ordering new control. 7-24-23 pm. ; ordrng 1 W11546690 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Mount Holly, NC 28120
Ryan S.
Job Details: 07/20/2023
"Came to install part ordered by previous tech, installed new cooktop, reassembled unit and test all top burners. Unit working properly. Verified"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Hartford, CT 06106
Ruben C.
Job Details: 07/20/2023
Checked unit found bottom mullion is pulling away from liner called techline reference number 7736901259 being submitted for non repairable
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWX655DW1
Near Hartford, CT 06105
Ruben C.
Job Details: 07/20/2023
Cust cancelled said they have extended with Home Depot
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Vernon, CT 06066
Chuck M.
Job Details: 07/20/2023
Customer complaint is that washer does not drain properly. Inspected and found coins in drain pump filter. Customer stated that washer shakes badly. Washer is on pedestal that has flexed. Frame of pedestal is compromised. Customer wanted washer taken off pedestal. Quoted for labor and additional tech. Customer will have washer removed from pedestal himself. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Windsor, CT 06095
Chuck M.
Job Details: 07/20/2023
Installed hub and wash plate. Tested and washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Manchester, CT 06042
Chuck M.
Job Details: 07/20/2023
Customer complaint is that ice maker is not working. Ran diagnostics and got error code E2. Ran harvest test and ice maker harvest but jammed then completed. Ran fill test and it checked ok. Customer ordered ice maker from Whirlpool but it is on back order. Customer paid full labor to have it installed and will call when ice maker arrives. Customer will show ice maker invoice that it is OEM.
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near Manchester, CT 06042
Chuck M.
Job Details: 07/20/2023
Installed control and tested light. Checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Chuck M.
Job Details: 07/20/2023
Customer complaint is that washer would not start. Customer has trouble with pressing start button. Had customer start washer and she got it on 1st attempt. No problem found.
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Charlotte, NC 28226
Jeff L.
Job Details: 07/20/2023
Replaced sump assembly all components are operating normal with no leaks. Unit ran and checked ok.(Call complete)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near East Hartford, CT 06118
Chuck M.
Job Details: 07/20/2023
"Installed gear case, and agitator. Tested and washer was squeaking. Replaced belt from T/S and tested. Washer checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR , used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Simsbury, CT 06070
Chuck M.
Job Details: 07/20/2023
Customer complaint is that refrigerator was leaking and causing wood floor to warp. Inspected and found drain cover with ice. Cleared ice and drain tube.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details: 07/20/2023
Complaints about 3 to 4 times a day of them will experience a power loss. Whirlpool logo will display intermittently even while cooking. I checked wiring wiring is fine. No issues with power supply either unit has correct voltage getting to oven. Unit will need main power supply board and user interface to fix. customer declined repair today is going to contact manufacture due to unit being just outside of the one-year warranty Period.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Lancaster, SC 29720
Jonathan J.
Job Details: 07/20/2023
"Complaint, no lights in the top of the refrigerator or in the freezer. I found LED had failed. I replaced LED tested operations everything working fine. No additional issues reported by customer. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 07/20/2023
Complaint when start button is pressed unit just starts flashing sense lid does not latch unlatch like it did the first 2 weeks of owning. I found f1e1 error code I also found f0e3 suds I found heavy suds during testing I was able to reset control but am ordering control. Parts on back order office to call customer when parts come in. ; ordrng 1 W11627413 (Control) and 1 W11626077 (Hmi)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lancaster, SC 29720
Jonathan J.
Job Details: 07/20/2023
I replaced all previously ordered parts tested operations no additional issues found with refrigerator today. Compressor came on no PF error codes. Only P0 when unit was plugged in.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28270
Jeff L.
Job Details: 07/20/2023
Replaced UI board checked all components unit ran and checked ok.(Call complete); ordrng 1 W11172798 (Control board)
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEM00
Near Ashford, CT 06278
Chris B.
Job Details: 07/20/2023
Complaint that the unit is not cooling properly. Found bad control board and bad evap fan. Quoted parts and labor. Customer will think about it and get back to us if they decide to fix the refrigerator. Collected trip fee. Customer has 7 days to waive the trip fee into labor.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Sturbridge, MA 01518
Chris B.
Job Details: 07/20/2023
Complaint that the unit is not washing properly. Found error codes F5E3 F5E4 bad Lid Lock. ; ordrng 1 W11307244 (Lid Lock)
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Holden, MA 01520
Amanda R.
Job Details: 07/20/2023
Complaint throwing f5e3 error code lid lock bad jiggled lid lock got unit to start but throwing error when canceling cycle quoted for lid lock replacement also when starting unit could hear bearing is bad
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, NC 28269
Robert A.
Job Details: 07/20/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor, evap and condenser fans are running well. I removed the evap cover and found ice built up on the first 12 inches of the cap tube to the evap with no full frost pattern. I ran the compressor test for 15 min to see the unit evap frost pattern while cooling. No frost pattern past the area that already ice (about 12 inches). The unit needs a new evap to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11546605 (Evap) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charlotte, NC 28269
Robert A.
Job Details: 07/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/20/2023
Referenced service bulletin for repair ; ordrng 1 W11455229 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28213
Vincent O.
Job Details: 07/20/2023
Installed new compressor and evap. Pulled vacuum and checked for leaks. Recharged 55g r600. Verified proper cooling. All functions check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near West Springfield, MA 01089
Mike K.
Job Details: 07/20/2023
"Wash motor is not running, just fills and then nothing, wash motor not running. Can hear diverter running constantly, found red wires to diverter chewed by mouse. Repaired wires and diverter now stopping properly. Still no wash motor, verified voltage coming to motor.Part covered, labor is not.Quoted for labor. Accepted. Replaced sump assy and unit testing fine. Started normal cycle and filled and went into wash fine; used 1 WPW10605057 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28213
Vincent O.
Job Details: 07/20/2023
Installed new harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Suffield, CT 06078
Gary V.
Job Details: 07/20/2023
"Inspected and found front left stabilizer came loose and popped completely out, lifted unit and reinstalled stabilizer and cycled, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB04
Near Waterbury, CT 06705
Jimmy R.
Job Details: 07/20/2023
"Checked over unit and found customer could not get water filter in place it would go in and pop back out not allowing door to close on filter. Tried putting filter in and unit would not clip found to much pressure in line not allowing it to shut and hold, released pressure and filter is now staying in place and working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Simsbury, CT 06092
Chuck M.
Job Details: 07/20/2023
Customer complaint is that freezer and FF lights were out. Inspected and found freezer module was out. Replaced from T/S and tested. Showed customer it works. ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Charlotte, NC 28273
Jeff L.
Job Details: 07/20/2023
Found lf burner bad the burner ordered for the job is the incorrect burner. I looked in service bench parts list and tribles both gave the same part number. So I called tech support to get a good part number spoke with (Andrew) and after some research he found part #W11563195. Scheduled for next Wednesday morning; ordrng 1 W11563195 (Burner)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Windsor, CT 06095
Chuck M.
Job Details: 07/20/2023
Installed hub and wash plate. Tested and washer checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 07/20/2023
Tested unit and found dryer started working and heating properly went threw dryer and advised customer all functions are working properly power to unit is normal 240v. Advised customer on making sure vent is cleaned and lint screen is clean dryer is heating and operating to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near Meriden, CT 06450
Jimmy R.
Job Details: 07/20/2023
"Checked over unit and found freezer fan making a loud noise due to hitting ice, removed evap cover and found unit frosting up around fan causing ice build up and poor cooling, melted ice and checked over all door gaskets and found freezer door not sealing also customer had unit filled over flowing witch could be causing door to not close and unit to frost up customer will not put as much back in will order new fan kit with better fan blade to move air ; ordrng 1 W10916494 (Frost kit), dspstn on spec-tagged invntry: 1 W10633627 EVAP MOTOR"