We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/11/2023
Checked and found timer very tight and hard to turn and knob cracked. Ordering timer and knob. Called and checked part availability and scheduled return visit for 10/16 12-5; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Salisbury, NC 28146
Vincent O.
Job Details: 10/11/2023
Upon arrival found unit on front porch. No way to test. Installed new suspension. Verified what I could. No way to test properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Davidson, NC 28036
Vincent O.
Job Details: 10/11/2023
Found compressor inefficient and not cooling to freezer. Unit will need compressor and 3way valve. Provided estimate to customer for repair. Customer does not wish to repair at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Davidson, NC 28036
Vincent O.
Job Details: 10/11/2023
Installed new drain hose. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Pineville, NC 28134
Jeff L.
Job Details: 10/11/2023
Found door not shutting all the way barely making up light switch I have ordered hinges and receivers to correct this issue.will return on 10-20-23Part# qty 2 W11647009Part#W10605411Part#W10634238; ordrng 2 W11647009 (Hinges)s and 1 W10605411 (Hinge receiver) and 1 W10634238 (Hinge receiver)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHEXNL00
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/11/2023
Customer complained unit leaking stopping when she turned off water. Found housing leaking when Turing water back on. Scheduling return call for 10-17-23 am. ; ordrng 1 WP2186443 (Housing.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gastonia, NC 28056
Ryan S.
Job Details: 10/11/2023
Return to install stop install parts. Verified proper operation of rack left wheels with customer.
We serviced a
MAYTAG DISHWASHER
Model WDT740SALZ0
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/11/2023
"Returned to install new panel. While is stalling new panel foudn panel had warped corner, didnt notice unitill pulling on top control. Needs new panel ordering panel. Informed customer office will call when part is available. ; ordrng 1 W11461694 (Stainless panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Huntersville, NC 28078
Robert A.
Job Details: 10/11/2023
Cx complaint that the upper rack does not lock into the raised position. I inspected the unit to confirm the complaint. I found the right side rack clip has separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11551430 (Upper rack adjuster (right)) and 1 W11551537 (Upper rack adjuster (left))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, NC 28208
Robert A.
Job Details: 10/11/2023
"Cx complaint that the unit is not making Ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM was off from the UI, I turned on the IM holding temp & fast cool and ran a harvest cycle. The IM complete the harvest cycle and filled with water. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Charlotte, NC 28216
Robert A.
Job Details: 10/11/2023
Cx complaint that the unit shakes aggressively and makes a noise while it spins. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The noise is from the drain tube hitting the rear panel. The drain tube is missing the u shaped neck the help it sit correctly. It would help to secure the tube against the water hoses as well. The cx needs the unshaped neck for the drain tube and secure the hose. The unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS22
Near Indian Land, SC 29707
Mitch H.
Job Details: 10/11/2023
"Tested and confirmed F8E0 error. Blower not running on low speed. Also found element support in microwave broken. Ordering blower, control and support clip. Advised customer that office will call when parts arrive.; ordrng 1 W11448962 (Control) and 1 W11598119 (Blower) and 1 W10909479 (Support clip) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP02CRBLO
Near Belmont, NC 28012
Ryan S.
Job Details: 10/11/2023
"Came to install parts ordered by previous tech, installed part and ran hes unicycle and unit filled and started washing, informed customer unit floor will need to be fixed to get unit even, also noticed drain line runs straight through floor and doesnt go up before , informed customer drain line should go up to close to top of unit for proper install ion and will need to get someone to re plumb drain line to fix issue. Unit is working because of check valve. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, NC 28037
Ryan S.
Job Details: 10/11/2023
"Customer complained unit not working. Goes straight from sense to done. Found shifter fault. Ran service mode and found agitate and soinnnot working. Replaced capacitor and actuator from pre id ts, reassembled and ran service mode and all functions including agitate and spin now working. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/11/2023
"Complaint microwave is not heating up food making loud, buzzing noise. I found magnetron has failed and so has diode. Capacitor. Still within range. No additional issues found with microwave or waveguide.; ordrng 1 WPW10693025 (Magnetron) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ0
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/11/2023
Complaint burning smell smells like a BBQ fire pit. Lighter fluid. I found no electrical issues. I found no plastics issues. I found no issues that I can with the control no lighting issues no wall electrical issues. All the elements are glowing red hot and working properly and cycling like theyre supposed to no error codes in fault history Whirlpool file number 7737534045 file number. Per whirlpool and images uploaded no safety issues with the machine. No property damage no bodily injury occurring or occured. Vocs more than likely cause of odor from construction and painting.
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/11/2023
Complaint Wash machine is very loud during spin cycle. Makes loud banging noises and clunking noises all the time. Noises machine is making or normal noises. Noises unit is making ours due to no insulation during manufacturing process anymore. Clunking is from cam and out of balance issues. Loading issues. Sway in basket is due to the independent suspension that unit has no issues with the suspension at this time. No additional issues found no error codes in fault history at this time everything is working properly. I performed a calibration procedure and checked leveling of the machine. Machine is properly leveled. No abnormal noises with an empty tub.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 10/11/2023
"Complete wash machine is not doing anything will press start and then less than five minutes later washing machine will say cycle complete. I found actuator arm had broken. I replaced actuator, found camo, sticking, replaced cam I performed a DLMS calibration cycle I tested operations. No additional issues found with washing machine here today.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 10/11/2023
"Complaint not making ice rework I found fill tube was frozen over I found fill tube heater had come detached from fill tube I reattached heater verified in test 19 heater is getting hat has 124.3vac getting to it in test mode e0 in test 56 test 45 filled ice maker with water after running test 57 ice maker harvest. If customer calls back for a no ice condition, will need main control to fix if fill tube is frozen over again."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Weddington, NC 28104
Jonathan J.
Job Details: 10/11/2023
"Complaint unit not making ice I found harness is broken at the bottom of the door unit will need door to fix for Whirlpool icing on the left side could be caused by customer, blocking, venting, inside a refrigerator and allowing food to sit on the back wall. Poor airflow issues. ; ordrng 1 W11395866 (Door)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Charlotte, NC 28262
Robert A.
Job Details: 10/11/2023
"Cx complaint that the unit is still making noise while it runs. I inspected the unit to confirm the complaint. I found no error codes, the cx has multiple videos of the issues with clothes. I called WP to document the issues. Multiple gear cases have been replaced already. I ran a service cycle, all components passed with no issues. There were noises but they were within the range of normal operation. Functionally the unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, MA 01106
Mike K.
Job Details: 10/11/2023
"2nd tech on built in sealed system repair. Conpressor replaced, held vacuum, charged with 7.5 oz r134a and unit verified starting to cool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near East Hartford, CT 06108
Mike K.
Job Details: 10/11/2023
"Unit is covered by 1yr wp warranty per service bench.Complaint of noise level when running. Sound heard is from fr evap fan. Removed cover and full evap pattern but no blockage., pulled fab blade off and put back on and same. Grows in sound the longer it runs and when ramping up. Ordering fan, evap fan motor and cover, as tab broke in removing.; ordrng 1 WP67006337 (Fan) and 1 W11661931 (Evap fan motor) and 1 W11176847 (Grill)"
We serviced a
MAYTAG DRYER
Model WTW5057LW0
Near Springfield, MA 01128
Gary V.
Job Details: 10/11/2023
"Inspected and found unit does let in a bit of warm water on cold, settings and design is normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Roger R.
Job Details: 10/11/2023
Found unit working properly at this time. Found no issues with sealed system or fans. Instructed customer about refrigerant noises during shut down and balance of system
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near West Hartford, CT 06107
Chuck M.
Job Details: 10/11/2023
Customer complaint is that refrigerator is not cooling. Unit was unplugged upon arrival. Plugged in and tested amp draw at compressor and got .5 amps. Found very poor frost pattern on evaporator. Frost pattern would not pass 2nd coil on evaporator. Took pic. Ordered compressor and couplers R600a. ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Stub) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS10
Near Newington, CT 06111
Chuck M.
Job Details: 10/11/2023
Customer complaint is that dispenser was not dispensing water. Inspected and found reservoir kinked. Corrected and tested. Showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, CT 06085
Ruben C.
Job Details: 10/11/2023
"Replaced control ,ui and console tested operation normal ran diagnostics normal ran cycle normal"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Avon, CT 06001
Ruben C.
Job Details: 10/11/2023
Checked unit found panel not responding stuck in control lock ordering console in white; ordrng 1 W11591400 (Console)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ03
Near Newington, CT 06111
Ruben C.
Job Details: 10/11/2023
Checked unit found relay faulty open not letting comp operate replaced relay comp started imediately will need to let unit operate for at 24 to 48 hours to see if cooling and freezing; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 10/11/2023
Customer complained unit wont start after sense goes straight to done. Found capacitor had came out of clamp. And broke wire. Repaired wire and secured capacitor so that it wont come out of clamp. Reassembled and ran service mode. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/11/2023
Replaced capacitor unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/11/2023
"Replaced lid latch and strike the strike hits a little before it goes into latch nothing to be done about that the way the part is made. I advised customer once the spring loosens up in strike maybe it will close to their satisfactionCall complete; dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (Latch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Indian Land, SC 29707
Mitch H.
Job Details: 10/11/2023
"Checked and found ice maker working but not dispensing. Auger motor bad. Ordering motor, yoke and bracket. Checked part availability, bracket is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10317991 (Auger motor) and 1 WPW10169511 (Yoke) and 1 W10304376 (Bracket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/11/2023
Checked and found display completely blank. Would not respond to any inputs. Confirmed unit has correct voltage incoming. Checked part availability and scheduled return visit for 10/18 8-1; ordrng 1 W11493411 (Control) and 1 W11186019 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/11/2023
Checked and found wires broken at bottom of door causing ice maker not to work. Requesting P&A for freezer door.; rqstng P&A on 1 LW11037733 (Freezer door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/11/2023
Customers complaint is water leaked out of dispenser. Arrived and found dry dispenser. Purged a few cups out of dispenser and cycled icemaker. All checks ok. Found no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/11/2023
Suspension rods worn causing machine to go off balance. Needs new suspension. ; rqstng P&A on 1 W11130362 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Berlin, CT 06037
Jeremy B.
Job Details: 10/11/2023
Found wire broken at drain pump causing no drain. Was able to repair wire and drain water and run self test all checks ok. Needs new harness. ; ordrng 1 W11590868 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Berlin, CT 06037
Jeremy B.
Job Details: 10/11/2023
Installed new compressor pulled vacuum then recharged with 47G of R600A. Please allow 24hrs for temps to stabilize. ; used 1 R600A (R600A 14.8 OZ) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/11/2023
Dishwasher is leaking thru soap dispenser warped and needs to be replaced also the top rollers racks are not operating correctly. Needs to be replaced. Will be back out 10-16-23 pmPart#W11559689Part#W11561204; ordrng 1 W11559689 (Inner panel) and 2 W11561204 (Racks)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28112
Jonathan J.
Job Details: 10/11/2023
"I replaced all previously ordered parts I performed a calibration cycle tested operation no additional issues found with washer at this time. No abnormal noises heard either at this time. Customer started a load no water leaking either. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL KITCHEN
Model WDF330PAHB4
Near Charlotte, NC 28226
Jeff L.
Job Details: 10/11/2023
Customer complaining of dishwasher not drying dishwasher. The daughter says the dishwasher is fine and she told her mom not to call for service. I found no jet dry in dishwasher and customer not running tap before starting dishwasher at max temp the water coming from tap was 119 degrees. I put unit into service mode no fault codes were present. I explained to the customer that when starting dishwasher the heated dry has to be selected. At this time the dishwasher is working properly. Unit ran and checked okCall complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Charlotte, NC 28278
Jeff L.
Job Details: 10/11/2023
Found dishwasher cutting off 5 mins after starting and UI going blank I checked for good voltage to dishwasher and its good. Th customer complained that it was getting extremely hot. Of course I could not get it to duplicate problem nor could I use diagnostics because of UI going blank. Office will call customer when parts come inPart#W11659652Part#W11660283Part#W11573758; ordrng 1 W11659652 (UI) and 1 W11660283 (Control) and 1 W11573758 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details: 10/11/2023
Replaced updated heater also replaced control board defrosted down unit all operations are normal unit ran and checked OKCall complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/11/2023
Customer says he was told by Maytag that washer was covered under warranty through November. Explained that we would need an authorization from them. He is going to call and will have to reschedule. No service performed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/11/2023
Installed new capacitor and clutch. Clutch still not engaging. Tested voltage at stator connections 77v. 77v from control. Spoke with tech line. Unit will need control and harness. Also ordering stator. Sr. 7737532867. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W11568984 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/11/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 65g r600@. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28262
Vincent O.
Job Details: 10/11/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 47g r600a. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, NC 28269
Robert A.
Job Details: 10/11/2023
"The parts have been installed, the unit has been tested. The unit works as designed.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28262
Robert A.
Job Details: 10/11/2023
"The parts have been installed. The unit is working as designed.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/10/2023
"Checked and found freezer and upper refrigerator LEDs not working. Replaced freezer module, tested, still not working. Cycled power to unit, no change. Per service pointer W11460554 ordering LED kit. Checked availability, parts on B/O. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11683243 (LED kit), used 1 W10695459 (LED module) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Clover, SC 29710
Mitch H.
Job Details: 10/10/2023
"Removed oven door, replaced both hinges. Reinstalled door, tested, closing and operating properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Clover, SC 29710
Mitch H.
Job Details: 10/10/2023
"Tested and found dryer heating and cycling properly. Checked and found very either blocked or crushed, no airflow out of vent. Advised customer that dryer is operating properly and she would need to have vent checked."
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDC1
Near Ashford, CT 06278
Amanda R.
Job Details: 10/10/2023
F9e1 F3e1 F5e2 F8e1 stacked unit drain pump runs not draining needs new drain pump model and serial tag not legible customer would make accessible for repair ; rqstng P&A on 1 WPW10605427 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Woodstock, CT 06281
Amanda R.
Job Details: 10/10/2023
The left ff door bin cracked ; rqstng P&A on 1 W10846358 (Bin)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Holyoke, MA 01040
Mike K.
Job Details: 10/10/2023
"Unit operates, but no sound, can select beep on/off but no sound. Ordering console.Office to contact cs when part comes in to schedule return, has parts coming in for 2 units, schedule at same time ; rqstng P&A on 1 W11125152 (Console) and 1 w11182868 (Control)"
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near Brimfield, MA 01010
Roger R.
Job Details: 10/10/2023
Found guard for lint screen broken off. Will need new guard. ordered Guard assembly ; ordrng 1 DC97-16160A (Lint filter holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near West Hartford, CT 06110
Chuck M.
Job Details: 10/10/2023
"Customer complaint is that dispenser was not dispensing water and not making ice. Inspected and found filter housing broken. Ordered filter housing. Found water present at valve but valve no opening to send water. Replaced both valves. ; ordrng 1 W10844267 (housing), dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Torrington, CT 06790
Chuck M.
Job Details: 10/10/2023
"Installed basket, gear case and wash plate. Tested and found drain pump circuit on ACU is stuck closed. Ordered ACU. ; ordrng 1 W11513246 (ACU), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449840 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/10/2023
"Tested unit and found washer stuck in a sensing cycle and would not start, found when starting unit machine would spin entire tub and agitator at the same time checked stator and rotor and found slider bound up and Gearcase shaft rusted causing slider to stick and never move leaving unit stuck on a spin cycle. Removed slider and cleaned up shaft best I could so unit would move freely, ran a wash cycle and unit is now operating but Gearcase bearing is loud and needs to be replaced. Quoted customer and they will get back to us on fixing unit"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/10/2023
"Complaint, touch, screen glitching out after, and during cooking heavy steam came out of the oven when opening the door cost screen to glitch and wig out. Ever since then the screen will go black for a split second and do our things unit not keeping time as well. I found unit is not paired to Wi-Fi unit must be paired to Wi-Fi and the app for updates no error codes info history all buttons are working properly on user interface as of right this minute cannot duplicate complaint, new safety issues as there are no error codes in fault history new open wiring. Customer needs to make sure casseroles or heavy soupy liquid foods are fully covered in the oven to help mitigate steaming issues. touch screen glass is extremely dirty. Has fingerprints and sauces all over the screen. Advised customer to clean screen with 90 proof or higher rubbing alcohol or touchscreen wipes specifically per manufactures recommendations. door gasket is fine hinges are fine vent at top of oven is not clogged/ restricted. Speaker is working on ui. Whirlpool File number 7737526102 no safety concerns or issues per whirlpool The . Customer needs to pair unit to Wi-Fi. And keep screen clean."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/10/2023
"Complaint not cooling, not making ice leaking all over the floor. I found heavy corrosion all over fresh food, evaporator, heavy, corrosion all over freezer evaporator core, heavy corrosion and wires. Completely broken and missing inside of pantry door attaching to pantry user interface, E2 error code on icemaker, corrosion, all over evaporator fan motors. Compressor is not turning on in diagnostics test for. Unit experiencing electrical and mechanical failures. left hand door hinge at the top is broken where unit attaches to frame causing door to not open and close properly doors will be shipped directly to customer customer to inspect doors for dents damage or any issues.; rqstng P&A on 1 W11457241 (Drip pan) and 1 W11492867 (Evaporator) and 1 W11087438 (Mtr) and 1 WPW10389152 (Bracket) and 1 WPW10248595 (Damper) and 2 W10846057 (Gasket)s and 1 W10815669 (Pantry door) and 1 W11170612 (Harness) and 1 WPW10769076 (Control) and 1 W11087200 (Inverter) and 1 WPW10608485 (Evaporator) and 1 W10832994 (Compressor) and 1 W11575003 (Valve) and 1 WPW10675033 (Control) and 1 W11658802 (Ice maker) and 1 W10673048 (Wire) and 1 W11249952 (Mtr) and 1 W11027247 (Hinge) and 1 W11122872 (Hinge) and 1 W10815695 (Door ss left hand)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winsted, CT 06098
Chuck M.
Job Details: 10/10/2023
Customer complaint is that ice maker was working intermittently. Inspected and found filter needs to be replaced. Ran test 44 for ice maker harvest successfully. Ran test 45 for ice maker fill successfully. Customer will replace filter.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Winsted, CT 06098
Chuck M.
Job Details: 10/10/2023
Customer complaint is that washer would not turn on. Confirmed and test voltage. Washer is receiving voltage but status LED is out on ACU. Ordered ACU and console. ; rqstng P&A on 1 W11322901 (cntrl-elec) and 1 W11316623 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Winsted, CT 06098
Chuck M.
Job Details: 10/10/2023
Installed control panel and tested. Checked ok.
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/10/2023
"Checked over unit due to customer having issue with heating and cooking items, heated both oven to 350 degrees and found both ovens getting to temp let oven sit and cycle and found unit getting down and kicking back on normally, recalibrated temps for customer to increase heat advised these new oven are not like the old they take about 15 min to pre heat and will take longer to heat up because the elects are hidden now. Stove is now getting to correct temps and work8mg as designed if any issue with temps again customer going to need a second opinion to explain how theses units work"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/10/2023
Complaint top rack keeps falling I found adjusters were broken I replaced tested ops everything is working properly now. ; used 2 WPW10546503 (ADJUSTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Putnam, CT 06260
Amanda R.
Job Details: 10/10/2023
Evaporator element has continuity replaced bi metal and control has to leave unit off complete 24 hours to defrost
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF2A
Near Putnam, CT 06260
Amanda R.
Job Details: 10/10/2023
Replaced door latch tested starting normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 10/10/2023
Replaced control drain pump still not getting 120v needs new wire harness ; ordrng 1 W11591637 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Griswold, CT 06351
Amanda R.
Job Details: 10/10/2023
Replaced ice maker fill tube and control ice maker filled with water
We serviced a
KENMORE DISHWASHER
Model 665.13222N412
Near South Hadley, MA 01075
Mike K.
Job Details: 10/10/2023
"Complaint of unit not getting water. Found debris under float, cleared and unit filling properly. Gasket was off of dispenser, was able to put back into place. Also found piece of rack adjuster in trap, able to get back into place. Verified spray arm movement."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near South Hadley, MA 01075
Mike K.
Job Details: 10/10/2023
Checked again and no errors in history. Replaced main control and user interface. Ran unit on timed dry for 25 minutes with no issues. Cs to monitor.
We serviced a
MAYTAG RANGE
Model MER6755AAW25
Near South Hadley, MA 01075
Mike K.
Job Details: 10/10/2023
Open heating element.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF6
Near Northampton, MA 01062
Mike K.
Job Details: 10/10/2023
"Complaint of inconsistent temps, freezing of milk and vegetables some times.41, 38, 33 top, mid, lower temps in n rf set at 41. -1 fr set for 0.Gasket rolled over on right door, but still making good seal. Repositioned and instructed to leave close for next 6 hours if possible. Fans running fine, temps decent on arrival. Issue has been intermittent. Explained confusion caused by using thermometers in unit, product vs air temp.With intermittent issue ordering sensor, damper assy/gasket and control.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 5304508009 (Tower /damper assy) and 1 5304508008 (Gasket) and 1 240597203 (Thermistor), ordrng 1 5304510311 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Westfield, MA 01085
Mike K.
Job Details: 10/10/2023
"F3e2, f2e1, F7e1. Pressure fault, stuck key, gasket speed fault.Fails at end of diagnostic, spin cycle.Replaced actuator and recalibrated, ran test fine.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model WRF767SDHZ04
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/10/2023
"I replaced compresser I tested operation filter drier cap tube is extremely short no leaks while pressure testing I suspect filter drier was restricted as it was the original factory filter. Compresser was replaced in April and ice maker in freezer has never worked and temp in freezer is 29degrees upon arrival. 42 in fresh food section. Customer to allow 24 hrs for unit to get down to temp I weighed in 56 g of refrigerant. ; used 2 R600A (R600A 14.8 OZ), 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/10/2023
"I replaced all parts tested operations found hot water hose is dripping leaking ever so slowly hoses are not covered under extended warranty. Customer declined poses. No additional issues found no leaking. Found from washer machine. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW 1 W11316255 VALVE (HOT) , 1 W11316256 VALVE (COLD) , and 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/10/2023
"Complaint cookies came out burnt even after waiting an additional 15 minutes past preheat I replaced door gasket. I suspect issue may have been caused by an airflow issue due to how cookie sheets were being placed in oven as the outside closest to the walls were burnt both cookie sheets were on the top shelf, side-by-side, allowing only about a half an inch of air to pass around cookie sheets on both sides. Advise customer to try and use only one sheet per shelf so air can circulate freely around pans."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 10/10/2023
Fresh fruit evaporator is a solid block of ice going halfway up the air baffle tower unit will have to defrost for a minimum of two days advising three days with doors open advising customers to put towels down just to be safe in case the unit leaks. on this specific model to replace the evaporator drip pan all the doors have to come completely off center piece on the bottom. Hass to come off entire refrigerator. Top section Hass to be completely disassembled. Will need 2X time at least.; ordrng 1 WPW10389152 (Bracket) and 1 W11087438 (Evap fan mtr assembly) and 1 W11457241 (Drip pan) and 1 WPW10248595 (Air damper) and 1 WPW10675033 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belchertown, MA 01007
Chris B.
Job Details: 10/10/2023
Complaint that the unit is not heating properly. Found bad Cycling Thermostat. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; used 1 WP3387134 (THERMOSTAT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Ludlow, MA 01056
Chris B.
Job Details: 10/10/2023
Complaint that the unit is not washing correctly. Found bad control board making noises and not running diagnostic properly. Found wash pump. Quoted parts and labor. Customer will need to think about it. Mentioned to the customer they have 7 days to waive the trip fee into labor. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waterbury, CT 06704
Ruben C.
Job Details: 10/10/2023
Checked unit getting error code for actuator not spinning found actuator had slipped out installed new actuator tested operation normal; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Worcester, MA 01609
Roger R.
Job Details: 10/10/2023
Installed new glass top due to deterioration at the silicone edging.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Worcester, MA 01610
Roger R.
Job Details: 10/10/2023
Found unit unplugged and warm. Checked for leaks with nitrogen at 55psi on the low side tap. Let sit for five minutes and saw no change in pressure. Discharged nitro and pulled a vacuum. This also held well. Recharged with 60g R600A.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 10/10/2023
"Replaced all previously ordered parts tested operations no additional issues. Found unit is cooling just fine as of now. Customer to allow 24 hours before filling refrigerator with food as unit has been unplugged for the past three days. Customer to allow 72 hours for ice ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11249952 MOTOR-EVAP , 1 W11457241 PAN-DRIP , 1 WPW10389152 SUPPORT , and 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Worcester, MA 01602
Roger R.
Job Details: 10/10/2023
Removed and replaced compressor and filter dryer due to poor cooling in both directions recharged with 4.23 ounces R134a; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Worcester, MA 01602
Roger R.
Job Details: 10/10/2023
Found unit had one off balance/ overload code. Checked unit and all functions working properly. Re leveled unit and tested once more. All okay
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Litchfield, CT 06778
Ruben C.
Job Details: 10/10/2023
Checked unit found gearcase leaking oil actuator full of oil and so is capacitor would need gearcase agitator could not get bolt off also needs capacitors shorted from oil
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Plymouth, CT 06786
Ruben C.
Job Details: 10/10/2023
Replaced fuse ran cycle to 350 degrees tested operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Southington, CT 06489
Jimmy R.
Job Details: 10/10/2023
"Checked over unit and found machine would not drain water at end of cycle then would error out long drain, ran a wash cycle and checked drain pump found drain running but pumping water slowly leaving water in tub them complete. Checked drain hose and found drain line crimped cutting off drain water and then unit would error out and shut down, fixed drain and ran several cycles unit is now draining and operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Southington, CT 06489
Jimmy R.
Job Details: 10/10/2023
"Installed new freezer door assembly and checked light for shutting off, unit is now hitting door switch and shutting light off checked sealing and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Southington, CT 06489
Jimmy R.
Job Details: 10/10/2023
"Ran unit and found washer just stuck in a drain cycle and door locked, removed old and unlocked door blew threw pressure switch and found switch faulty and leaking air, replaced switch and hose unit now stopped draining and unlocked. Ran washer thew a drain and spin and all all operations are now working to specs ; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
JENN-AIR RANGE
Model JGCP636ADP
Near Wilbraham, MA 01095
Chris B.
Job Details: 10/10/2023
Replaced part and unit working normal. Tested burners and all good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hampden, MA 01036
Chris B.
Job Details: 10/10/2023
After replacing all parts found that the new control board is not sending voltage to the drain pump. Drain pump ohm out correctly. All other parts ohm out right but no voltage was detected while draining. Will order another control board.; ordrng 1 W11506011 (Control Board .)
We serviced a
GE RANGE
Model JBP35DM1WW
Near Canton, CT 06019
Chuck M.
Job Details: 10/10/2023
Installed receptacle and tested. Burner is working properly.
We serviced a
WHIRLPOOL RANGE
Model JGS9900CDS02
Near Windsor, CT 06095
Chuck M.
Job Details: 10/10/2023
Customer complaint is that front right burner stopped working. Inspected and found igniter pushed down past burner head. Found igniter bracket rusted off. Ordered burner head and igniter. ; ordrng 1 WP74009336 (igntr-surf) and 1 74007736 (burner asy)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Bloomfield, CT 06002
Chuck M.
Job Details: 10/10/2023
"Customer complaint is that washer turns on and goes to done. Confirmed issue and replaced capacitor. Tested and issue remained. Ordered lower harness. ; ordrng 1 W11643701 (Lower Harness), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG RANGE
Model MGT8800FZ05
Near Worcester, MA 01609
Angel R.
Job Details: 10/10/2023
"Found burner head on left front starting to flake, poor finish. Will order new burner head.; ordrng 1 WPW10406243 (burnr-head)"