We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Springfield, MA 01128
Chris B.
Job Details: 06/13/2024
"All info and pics are in Mikes ticket. Will need to order all parts again because the compressor was faulty.; ordrng 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11504449 (COUPLER NR AL 4/2 CAP-EVA) and 1 W11580057 (Compressor R600a) and 1 W11504449 (Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Processing Tube) and 1 W11506635 (Coupler) and 1 W11506619 (Coupler) and 1 2xFrameJob (2x Frame Job), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11580057 COMPRESSOR R600A"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Huntersville, NC 28078
Ryan S.
Job Details: 06/13/2024
"Customer complained unit off balance. Showed video, he noticed a noise. Noise was hoses hitting back off machine. Ran diagnostics no error codes. Ran high speed spin unit went to spin. Ran quick wash with customer load, unit went though cycle and didnt get off balance. Informed customer on how unit works, how to load, that if drum moves around at beginning of spin that is normal. Demonstrated what an actual off balance load sounded like. Verified unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Huntersville, NC 28078
Ryan S.
Job Details: 06/13/2024
"Came to replace dishwasher door panel due to damage, part was pre identified and had PL auth. Replaced door panel took Picture showed customer. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/13/2024
Customer complaint is that washer cancelled cycle and drained out water. Drain pump was running continuously. Ran diagnostics and found error code F5e1 lid switch fault. Canceled drain and ran automatic test cycle and calibration successfully. Lid switch checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/13/2024
"Installed parts listed and cycled, tested fine. Customer has clogged drain pipe,and informed him about that.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Enfield, CT 06082
Gary V.
Job Details: 06/13/2024
"Installed new door chute, cycled and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ
Near East Windsor, CT 06016
Gary V.
Job Details: 06/13/2024
Installed new wash pump and tested fine.
We serviced a
LG REFRIGERATOR
Model LFXS30726S/03
Near Somers, CT 06071
Gary V.
Job Details: 06/13/2024
"Installed new icemaker, unit needs to get down to freezing before it will cycle. Please allow 24-48 hours for ice production."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Longmeadow, MA 01106
Gary V.
Job Details: 06/13/2024
"Inspected and found faults for heater, stuck buttons and door switch stuck closed,ohmed heater and tested fine, unit needs ui panel and door switch, will submit estimate and call. Left control board for return trip.; rqstng P&A on 1 WPW10653840 (Door latch) and 1 W11165145 (Ui panel)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Windsor, CT 06095
Chuck M.
Job Details: 06/13/2024
Replaced fan and evaporator cover. Drain was covered in ice. Cleared ice and drain.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Manchester, CT 06040
Chuck M.
Job Details: 06/13/2024
Customer complaint is that lid was not locking. Inspected and found lid lock broken. Replaced and tested. Washer is working. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
MAYTAG DRYER
Model MGD5500FW1
Near Glastonbury, CT 06033
Chuck M.
Job Details: 06/13/2024
Customer complaint is that dryer has an intermittent gas smell. Ran dryer and measured temperature for cycling. Found gas valve rattle and ignition is intermittent. Ordered gas valve coils and igniter. ; ordrng 1 279311 (ignitor kit & bracke) and 1 279834 (2 coil gas valve set)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Simsbury, CT 06070
Ruben C.
Job Details: 06/13/2024
Replaced main control ran diagnostics normal tested cycle normal draining and spinning normally
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near West Hartford, CT 06110
Ruben C.
Job Details: 06/13/2024
Replaced lower harness tested operation normal ran diagnostic normal drain pump working normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Wethersfield, CT 06109
Ruben C.
Job Details: 06/13/2024
Checked unit found motor not started tried control first still no start had to replace motor tested operation normal ran diagnostics normal; used 1 W11613479 (Motor) from stock
We serviced a
WHIRLPOOL WASHER
Model HAV2557AWW
Near Charlotte, NC 28205
Robert A.
Job Details: 06/13/2024
Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found the unit starts cycles but stops at the drain portion of the cycle. The drain pump hums and a burning smell emits. I checked under the unit and found the belt slightly torn and the drain pump makes a noise when its rotated even by hand. The unit needs a new drain pump and belt to resolve the issue. Im ordering he part for the return visit. I scheduled the return visit for next Friday 6/21.; ordrng 1 WP35-6780 (Drain pump) and 1 WP21352320 (Drive belt)
We serviced a
GE WASHER
Model GFW650SPN1SN
Near Dallas, NC 28034
Ryan S.
Job Details: 06/13/2024
Returned to install new bellow. Isntalled bellow. Customer paid in full. Ran unit. No leaks. Verified proper operation. Customer paid trip fee on initial call and difference from office before return call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08 KAUNAS
Near Springfield, MA 01119
Mike K.
Job Details: 06/13/2024
"Unit is under 1yr wp warranty per service bench.Cooling fine on arrival. Unit has been having intermittent operation, u/i not responding.All thermistors tested fine in diagnostics, fans operating, good airflow. And frost pattern on fr evap. Fr door switch verified as intermittently reading as open. Ordering main control, ui and freezer door switch.Office to contact cs when parts come in to schedule return.; ordrng 1 W11556912 (Control) and 1 W11642011 (U/I board) and 1 W11445850 (Fr door switch)"
We serviced a
LG REFRIGERATOR
Model LFX31925SW/02
Near Longmeadow, MA 01106
Mike K.
Job Details: 06/13/2024
"Compressor running, loudly and no frost no cooling. Sealed system issue.Quoted for compressor, labor. Denied. Collected for service call only."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Springfield, MA 01109
Mike K.
Job Details: 06/13/2024
"Not agitating/spinning, no errors in history. Ran diagnostic cycle.Spinning basket when agitating, Lower inspection found gear case assy has leaked will need gear case, actuator, clutch and belt.Denied repair, collected for service call only."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 06/13/2024
Complaint washer making grinding noise wont operate. I found hub spline stripped out causing complaint. I found f0e5 error code I cleared code no further adverse noises or abnormal operations occurring. ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hartford, CT 06120
Chuck M.
Job Details: 06/13/2024
Customer complaint is that washer would not power on. Ran diagnostics and found error code F8e1 long fill. Checked supply and found outlet has open ground. Customer will repair supply outlet.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hartford, CT 06120
Chuck M.
Job Details: 06/13/2024
Customer complaint is that dryer was taking too long to dry. Inspected and found flex crushed behind dryer. Exhaust from dryer was packed with cotton. Cleared and tested. Advised customer not to push dryer all the way back.
We serviced a
KITCHENAID WALL OVEN
Model KEBC147VSS02
Near Southampton, MA 01073
Chris B.
Job Details: 06/13/2024
Complaint that the bottom vent panel came off. Reinstall the vent panel and all holding in place well. Collected for minor repairs and customer has a coupon.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/13/2024
"Checked over unit and found both sections warm and no cooling, control reading properly and set to high settings. Checked compressor and found cold and not running checked relay and found relay failed causing no cooling, replaced ptc relay and compressor came right on and is now cooling and working to specs ; used 1 W10873801 (Start device) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Springfield, MA 01109
Mike K.
Job Details: 06/13/2024
"Replaced main control, recalibrated control and ran diagnostic cycle fine. Ran quick wash through fill and into agitate, cancelled and drained fine"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/13/2024
"Checked over unit and found no heat when running dryer on times dry pulled unit out and heat started to operate. Unplugged unit and noticed plug super hot found plug melting due to faulty outlet, advised customer outlet and plug are faulty and need to be replaced. Customer will get them replaced, dryer is operating to specs checked terminal block and it is ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Scotland, CT 06264
Jeremy B.
Job Details: 06/13/2024
Arrived and customer said refrigerator was leaking and husband fixed leak but wife doesnt know what was done. Called safety and was given this reference #7739278538 refrigerator currently cooling properly and not leaking.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 06/13/2024
Installed new heater please allow 24 hrs for temps to stabilize. W as; dspstn on spec-tagged invntry: 1 W11650661 HEATER
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near West Hartford, CT 06117
Ruben C.
Job Details: 06/13/2024
Checked unit found bellows has a tear and detergent dispenser is not sealing well ordering bellows o ring and det tank; ordrng 1 W11314648 (Bellows) and 1 W11628814 (O ring) and 1 W11568953 (Det dispenser)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ08
Near Avon, CT 06001
Ruben C.
Job Details: 06/13/2024
Replaced magnetron diode and capacitor left transformer with customer tested operation normal heating normal
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES7JS01
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/13/2024
Complaint was using the broil element and then the whole oven shut off and stopped working. I found fuse thermal cut off was open. I replaced thermal cut out fuse I tested operations no further issues found with oven today. Everything is now working properly as of right now. I performed an auto diagnostics cycle test control tested fine. Everything tested fine. All the fans are turning on low speed and high speed as well. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Charlotte, NC 28214
Robert A.
Job Details: 06/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Charlotte, NC 28214
Robert A.
Job Details: 06/13/2024
"Cx complaint that the unit does not dispense water or ice. I inspected the unit to confirm the complaint. I found the door switches respond by turning he lights on and off, here is 115v at the switches when they are closed. I ran the UI control and pad test in diagnostics, both are working fine. The door open indicator light does not coming on at all and the fan continues to run even with the door open. The unit needs a new UI and main control to resolve the issue. I quoted the cx and collected the service call by CC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, NC 28216
Robert A.
Job Details: 06/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR and 1 WPW10389152 SUPPORT
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Charlotte, NC 28216
Robert A.
Job Details: 06/13/2024
"Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found the lid is not locking. There were error codes: f5e3 f2e1. Theres nothing obstructing the strike from engaging, I replaced the lid lock with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/13/2024
"Checked over entire unit for noise and found it would buzz randomly and get louder and quieter as it went on, checked compressor,damper,Ice-maker,valves and water lines could not find the issue shut fridge off and noise continued to buzz found noise coming threw the floor advised customer noise is not the fridge and is coming from under the fridge something is buzzing the fridge is operating normally."
We serviced a
LG WASHER
Model WT7200CW
Near Somers, CT 06071
Mike K.
Job Details: 06/12/2024
"Unit is getting a pe error code, they had unplugged and left off, comes up immediately with pe code when turned on. Control board area has had a mouse, multiple chewed wires on control , u/I board and main power supply. Quote would be for control sensor and wire harnesses. With age of unit cs will replace. Collected for service call"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Enfield, CT 06082
Mike K.
Job Details: 06/12/2024
"Tank rim was jammed under slot in rear cabinet. Was a let to get free. Rim is damaged but should not affect operation. Suspension tests ok. Ran diagnostic cycle fine. Lower inspection looked ok, had definitely rubbed on floor, but cs noted unit was getting overfilled.Recalibrated and ran diagnostic cycle again fine."
We serviced a
BOSCH DISHWASHER
Model SHX3AR7UC
Near Huntersville, NC 28078
Robert A.
Job Details: 06/12/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS2
Near Mooresville, NC 28117
Robert A.
Job Details: 06/12/2024
"Cx complaint that the unit stops mid cycle. I inspected the unit to confirm the complaint. I found the unit starts cycle fine with no problem. I ran a service cycle, all components passed with no issues. I checked the ohms reading for the heater element circuit and thermistor. Both had good readings: 13.8 ohms & 40.3k ohms. I noticed the harness had melted to the inner door insulation. I corrected the harness position and wrapped the harness in e tape to help prevent the issue from occurring again. I tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF4
Near Gastonia, NC 28056
Ryan S.
Job Details: 06/12/2024
"Customer complained ref section not cooling ad good. Freezer ok. Took off back panel and inspected evap. Found spice buildup under fan causing fan to not run. Quick Defrost of small block of ice buildup fan now running and air going to ref section. Frost pattern is great, compressor good. No leaks in door gasket or dispense flap Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Manchester, CT 06040
Chuck M.
Job Details: 06/12/2024
Attempted to replace hub. Found agitator seized on drive shaft and drive shaft is not connected inside of gear case. Customer will not repair. Refund reversed. ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Bristol, CT 06010
Ruben C.
Job Details: 06/12/2024
Checked unit found belt twisted readjusted belt tested operation normal
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Blacksburg, SC 29702
Mitch H.
Job Details: 06/12/2024
"Tested and found washer stuck in agitate. Shifter not moving from spin to agitate. Removed and replaced shifter and cam. Reassembled, tested, washer now shifting between agitate and spin correctly. Washer has loud high pitched squeal in spin. Ordering gear case. Checked part availability and scheduled return for 6/17 PM. Used 1 - W10913953 actuator and 1 - W10721967 cam from t/s.; ordrng 1 W11449840 (Gear case) and 1 W10902814 (Wash plate) and 1 2Xtime (2X time), used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWAHER
Model WDF341PAPW1
Near Newington, CT 06111
Ruben C.
Job Details: 06/12/2024
Checked unit found unit is leaning in at the bottom unit needs to be leveled unit is in a ditch cust has to have this remedied
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB1
Near Newington, CT 06111
Ruben C.
Job Details: 06/12/2024
Checked unit found control flashing could not go into diagnostics replaced control and ui tested operation normal ran cycle normal
We serviced a
GE WASHER
Model PTW900BPT0RS
Near Killingly, CT 06239
Amanda R.
Job Details: 06/12/2024
"Tub hitting cabinet in spin h20 supply flashing in screen on well water no house filter cleaned screens in valves started cycle it started washing and stopped itself once banging cabinet and not sure why h20 supply wont go away on display water coming to unit normally it says in manual after 4 mins the h20 supply should go away and can restart cycle ; rqstng P&A on 1 WH13X26637 (Valves) and 1 WH22X37297 (Control) and 1 WH03X33961 (Suspension), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near West Hartford, CT 06117
Ruben C.
Job Details: 06/12/2024
Checked unit found cust let unit close while towel was in way of latch had to break strike to get open replaced strike tested operation normal; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Farmington, CT 06032
Ruben C.
Job Details: 06/12/2024
Checked unit found actuator faulty replaced actuator tested operation ran diagnostics normal; used 1 W10913953 (Actuctor) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cornelius, NC 28031
Robert A.
Job Details: 06/12/2024
Cx complaint that the unit is is not cooling well in the RC nor do the lights or dispenser work. I inspected the unit to confirm the complaint. I found the dual valve is continually humming and all RC lights are off. I cycled power and disconnected the dual valve. The lights immediately worked and the dual valve stopped humming. However the dual valve is no longer dispensing water to the IM or water dispenser. The voltage is being sent to the dual valve and it hums when each side engages. The unit needs a new dual valve and control board to resolve the issue. Im ordering the parts for the return visit. I schedule the return visit for Friday 6/14.; ordrng 1 WPW10341329 (Dual valve) and 1 W10843055 (Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Cornelius, NC 28031
Robert A.
Job Details: 06/12/2024
"I installed the ordered parts and tested the unit for the cx. The fan is working fine, however the compressor is still running very hot to the touch even with the new fan. The compressor needs to be replaced as well to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Access valve) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS2
Near Mooresville, NC 28117
Robert A.
Job Details: 06/12/2024
"Cx complaint that the unit stops mid cycle. I inspected the unit to confirm the complaint. I found the unit starts cycle fine with no problem. I ran a service cycle, all components passed with no issues. I checked the ohms reading for the heater element circuit and thermistor. Both had good readings: 13.8 ohms & 40.3k ohms. I noticed the harness had melted to the inner door insulation. I corrected the harness position and wrapped the harness in e tape to help prevent the issue from occurring again. I tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNL00
Near Mooresville, NC 28117
Robert A.
Job Details: 06/12/2024
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit is receiving power, the lights and fans are on but the compressor is not running. I replaced the start device with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA
Near Ludlow, MA 01056
Gary V.
Job Details: 06/12/2024
"Installed compressor and cycled, please allow 24 to 48 hours for attempts to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01 IT HU
Near New Britain, CT 06053
Chuck M.
Job Details: 06/12/2024
Customer complaint is that refrigerator is not cooling. Confirmed and found 3way valve solenoid clicking and not finding home position. Ordered solenoid. ; ordrng 1 W11429989 (Solenoid)
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Britain, CT 06051
Chuck M.
Job Details: 06/12/2024
Customer complaint is that dryer was not heating. Checked voltage and it was not 240V. Customer reset breaker and voltage is correct and dryer is heating.
We serviced a
BOSCH DISHWASHER
Model SHX36L05UC/21
Near Foxborough, MA 02035
Aimee Z.
Job Details: 06/12/2024
Found drains fine and dispenser popped open .Gave estimate on cost of dispenser with labor.Dishwasher is draining and door is working
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 06/12/2024
"Returned to install fan and motor. Installed parts, reassembled and ran unit. And verified proper operation."
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Northampton, MA 01060
Gary V.
Job Details: 06/12/2024
"Inspected and found lid lock broken, quoted and she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Easthampton, MA 01027
Gary V.
Job Details: 06/12/2024
"Inspected and found wires in the freezer door hinge broken, unit needs new freezer door will submit estimate and call.; rqstng P&A on 1 LW11037733 (Freezer door stainless)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Chicopee, MA 01020
Gary V.
Job Details: 06/12/2024
"Inspected and found left side hinge binding when closing door, will order new hinges and return.; ordrng 1 WPW10299224 (Right door hinge) and 1 WPW10299227 (Left hinge)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, MA 01104
Gary V.
Job Details: 06/12/2024
"Installed main acu and ui panel, found main acu getting proper voltage but defective, not sending power to ui panel, will reorder main acu and return. Will send part back for credit.; ordrng 1 W11419171 (Main acu)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Longmeadow, MA 01106
Gary V.
Job Details: 06/12/2024
"Inspected and found ui panel only beeping when touched, not responding properly, will order new panel and return.; ordrng 1 W11367342 (Ui panel Crome shadow)"
We serviced a
WHIRLPOOL WASHER
Model LA9100XTN0
Near Enfield, CT 06082
Gary V.
Job Details: 06/12/2024
"Inspected and found unit leaking from the top seal, quoted and shes not gonna fix.; dspstn on spec-tagged invntry: 1 WP3363394 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Farmington, CT 06032
Ruben C.
Job Details: 06/12/2024
Checked unit found gearcase is making noise on spin checked belt ok was able to take washplate off gave cust estimate on gearcase and splutch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near New Britain, CT 06053
Ruben C.
Job Details: 06/12/2024
Replaced module and small modules as well unit is now lighting normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Franklin, MA 02038
Aimee Z.
Job Details: 06/12/2024
Spoke to Erin at 1045Cust not going through repair .Explained the fridge was out of warranty And I needed to collect the 129.00She said she call the office Gave her the number and ticket numberShe said she call it in; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR
We serviced a
SAMSUNG DISHWASHER
Model DMT400RHS/XAA
Near Wrentham, MA 02093
Aimee Z.
Job Details: 06/12/2024
Cust pulled out and wires were ripped out of block on dishwasher.Spoke to Nicole Cust is leaving on Vacation on 13.Cust will need to have re installed to diagnose byJuly 12 .So can properly be diagnosed ; O-emld tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Milford, MA 01757
Aimee Z.
Job Details: 06/12/2024
Cust fridge warmed up also Installed new main control board .Fridge started to cool down Put fridge and freezer on quickCool.Also put bottle water in freezer in morning should be frozen.If not call contract company and needs seal system tech.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mendon, MA 01756
Aimee Z.
Job Details: 06/12/2024
Installed new cap and Acuator Calibrated and ran diagnostics
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Northbridge, MA 01588
Aimee Z.
Job Details: 06/12/2024
Installed new control and heater and ran diagnostics heater is runningCust re installing
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/12/2024
I replaced inner door assembly and lower door seal gasket was deformed. Outer door panel is also dented but not by us. Outdoor panel is a cosmetics issue customer would need to seek parts and labor authorization from manufacturer as it is past its 30 day cosmetics warranty guarantee.
We serviced a
GE DRYER
Model GTD65GBSJ3WS
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/12/2024
I replaced all previously ordered parts I tested operation no further issues found with dryer at this time dryer is heating fine lint trap was packed with sand and heavy lint putting strain on blower wheel causing excess friction to occur I removed sandy lint ball.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Matthews, NC 28105
Jonathan J.
Job Details: 06/12/2024
Complaint unit banging into wall walking across room I found suspension rods on right side both had failed I replaced all 4 suspension rods in the kit noticing it brought tub up about 1/4 higher. I placed unit into high spin speed and diagnostics. No abnormal noises being heard no abnormal issues being found no leaking occurring no further issues found advised customer proper loading procedure of laundry. Customer custom snaking clothing around agitator advised customer to laundry and place and loose heaps for proper loading procedure. ; used 1 W11130362 (SUSPENSION) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Mint Hill, NC 28227
Jonathan J.
Job Details: 06/12/2024
Complaint dishwasher door falling door is very heavy I found spring has come undone I adjusted and repaired spring latch assembly I tested operations no further issues reported by customer.
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt730pahv0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 06/12/2024
Complaint dishwasher is not washing properly. I found f7e1 and f4E3 error codes I cleared error codes found wash sump motor assembly has failed. I replaced sump assembly tested operations no further issues found with dishwasher today all operations are normal as of now. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Monroe, NC 28112
Jonathan J.
Job Details: 06/12/2024
"I replaced all previously ordered parts I tested operation no further issues found at this time with refrigerator unit now has a uv dye dryer in line if unit were to ever leak refrigerant we would be able to find leak. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Monroe, NC 28112
Jonathan J.
Job Details: 06/12/2024
I replaced all previously ordered parts refrigerator is now powering on fine with no further issues found.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Dudley, MA 01571
Chris B.
Job Details: 06/12/2024
Replaced part and ran two diagnostic cycles and all working properly. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near York, SC 29745
Mitch H.
Job Details: 06/12/2024
"Tested washer and found it not starting cycle. Motor only humming then going straight to Done. Removed and replaced capacitor, retested. Washer now operating properly. Used 1 - W11395618 from t/s.; used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Oxford, MA 01540
Chris B.
Job Details: 06/12/2024
Complaint that the washer is not cycling correctly. Found no model and serial number tag on the washer. Customer will call Whirlpool to see if this issue can be resolved because they have warranty on it because it was purchased in November 2023. Found broken harness wire. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Auburn, MA 01501
Chris B.
Job Details: 06/12/2024
"Complaint that the washer is not cycling through correctly. Found error codes F2E3, F9E1. Ran diagnostic cycle and all working normal. Found connection on the board loose. Adjusted and tested again. Washer running normal and no error codes came up."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UD2A
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/12/2024
Installed new parts and then tested all checks ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/12/2024
"Found damaged clutch and slider causing machine to go straight to done after a few mins of pressing start. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH , used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Cromwell, CT 06416
Jeremy B.
Job Details: 06/12/2024
Found belt broken and idle pulley seized. Installed repair kit and tested all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY07
Near Cromwell, CT 06416
Jeremy B.
Job Details: 06/12/2024
Ice maker getting power but keeps clicking needs new. Right rail damaged causing ice build up. Needs new rail. Quoted customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/12/2024
"Customer complained unit not working. Food f8e4 code. Found drip sensor harness was not seated corrrectly not making contact. Plugged in harness to sensor and unit now working properly. Ran quick wash, unit filled and started washing. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Iron Station, NC 28080
Ryan S.
Job Details: 06/12/2024
"Customer complained filled then cut off and drained. Then filled too much and drained. Checked for error codes none saved. Checked pressure line, line has no cuts or holes , holds air pressure. Checked water valve for sediment. Very little to no sediment in vavle. Ran cold and hot valve , both operating correctly along with drain pump also. Ran quick wash and unit cut off while filling. Pressure switch bad, needs control board. Informed customer office will call when job is authorized and part comes in. ; ordrng 1 W11510463 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Windsor, CT 06095
Mike K.
Job Details: 06/12/2024
"Unit is under 1yr wp warranty per service bench.Complaint of rust marks on door, cs had scrubbed and lessened, some marks came off scrubbing on arrival, others remained.Also complaint of fr in rf.Verified damper motor working in diagnostics, thermistors pass. Some frozen sour cream on top shelf right below damper.Explained about airflow and hitting taller items can keep air from flowing even in unit.Set for 37 and 0. Measured at 38 on food on mid shelf and 1 in freezer.Contacted whirlpool tech line to document.Explained issue and sent photo.Customer to contact customer service per techline. File #Sr# 7739285360"
We serviced a
SAMSUNG RANGE
Model NE63T8111SS/AA
Near Denver, NC 28037
Ryan S.
Job Details: 06/12/2024
"Customer complained cooktop broken. Upon arrival took pictures. Looked up cooktop assembly, part no longer available, called Lisa to confirm. Informed customer part no longer Available and wont be able to repair. Informed him someone will contact him with further information likely from Assurant Solutions. ; ordrng 1 Dg94-03622D (Cooktop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Mount Holly, NC 28120
Ryan S.
Job Details: 06/12/2024
Customer complained of no water at door. Hear valve humming but no water. Tried several filters customer had no water. Found water works when bypass filter housing unit works. . Needs new filter housing. Ordering filter housing. Scheduled return call for 6-17-24 am. ; ordrng 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Charlotte, NC 28214
Ryan S.
Job Details: 06/12/2024
Retuned to install parts ordered. Installed new suspension. Ran calibration to board to new suspension. Ran spin and unit now balanced. Verified proper operation. Showed customer how basket doesnt bounce now.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS02
Near Norfolk, MA 02056
Aimee Z.
Job Details: 06/12/2024
Found needs new harness for the door switchHave concerns with door not tightly closing Needs 2 men and extra timeMike researching door hinges will call customer With final cost wi
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Dallas, NC 28034
Ryan S.
Job Details: 06/12/2024
"Returned to install valve ordered. Upon arrival builder had unit pulled out some. Took pictures before working. Installed new valve and turned on water. Water not coming out of fill port when off. Ran unit, unit working as designed. No leaks detected. Could not reinstall unit because builder had unit pulled out and install screws and bottom panel mounting clips were gone also. Took picture of unit after work."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW3
Near Manchester, CT 06040
Amanda R.
Job Details: 06/12/2024
Not filling with water inlet valve getting power water not going through stainless braided fill line it is also flood safe customer is going to buy new stainless non flood safe hose
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Vernon, CT 06066
Amanda R.
Job Details: 06/12/2024
Replaced both freezer rails operation normal
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Tolland, CT 06084
Amanda R.
Job Details: 06/12/2024
Customer found receipt and has extended warranty until 2025 needs new slider
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near Ellington, CT 06029
Amanda R.
Job Details: 06/12/2024
Leaking out of the left side of water filter housing where left water line enters cycles ice maker to see it leaking ordering water line just in case ; ordrng 1 W10844267 (Housing) and 1 W10449880 (Tube) and 1 WPW10449611 (Tube)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Ellington, CT 06029
Amanda R.
Job Details: 06/12/2024
"Complaint taking longer to dry items on sensor dry and on timed dry checked venting its clear it is a random issue since called for service it worked fine a few times but towels damp still f2e1 error ; rqstng P&A on 1 W11413566 (Ui) and 1 W11525996 (Control), states that autho needed"