Service History 13 - Advantage Appliance Repair

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ09

Near Charlotte, NC 28214

Clinton

Job Details: 03/19/2025

Fan is hitting the side of fan case looks like something pushing down. ; ordrng 1 W11441128 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR TO

Model WRT518SZFM00

Near Charlotte, NC 28208

Clinton

Job Details: 03/19/2025

Unit has two separate failures. Evap fan failing and sealed system leak unit has no charge compressor is running ordering parts office will intact customer for return visit ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 WP2315539 (Evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHB11

Near Charlotte, NC 28213

Clinton

Job Details: 03/19/2025

I model and serials number dont Match but the unit doesnt not have water to it

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Land, SC 29707

Brandon

Job Details: 03/19/2025

On arrival I replaced control and tested unit. All components tested properly on unit. No other issues found.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near York, SC 29745

Mitch H.

Job Details: 03/19/2025

"Tested and ran diagnostics. Found F8E1 long fill error. Ran manual tests for valves, cold water valve not opening, no water flow. Checked and confirmed correct power to valve from control. Removed and replaced valve. Tested, all components and functions now operating properly.; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model ED5FHEXVS01

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/19/2025

"Checked and found filter housing leaking and not letting water pass. Needs housing. Quoted customer for repair, customer approved. Checked part availability and scheduled return for 3/26 AM. Collected full amount on cc.; ordrng 1 WPW10121138 (Filter housing)"

We serviced a

MAYTAG WASHER TL

Model MVWB835DW5

Near Clover, SC 29710

Mitch H.

Job Details: 03/19/2025

"Tested and ran diagnostics. Found multiple error codes F7E3, F7E6 and F7E7. All related to drive. Attempted to remove rotor and check slider. Found oil and corrosion in bolt and rotor. Could not get rotor off. Ordering gear case, stator, rotor and related parts. Checked part availability and scheduled return for 3/26 AM ; ordrng 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 6 W11027980 (Screw)s and 1 W10902814 (Wash plate)"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW6230HW1

Near Clover, SC 29710

Mitch H.

Job Details: 03/19/2025

"Disassembled, removed and replaced harness. Plugged washer back in, still will not run DLMS calibration or any cycle. Checked drain pump, ohms out correctly. No stored errors. Called tech line spoke to Rick SR# 7741173480. He said, in his words, could be a domino effect. It could be shifter, capacitor, drain pump or HMI and control. Replaced pump, capacitor and shifter from t/s. No change. Ordering HMI and another control. Checked part availability and scheduled return for 3/25 AM ; ordrng 1 W11543994 (Control) and 1 W11478524 (HMI), used 1 W11399437 (Drain pump), 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"

We serviced a

AMANA WASHER TL

Model NTW4516FW3

Near Worcester, MA 01605

Lee

Job Details: 03/19/2025

"Installed all parts, noticed actuator got really wet from when seal was leaking and needed replacement, replaced off truck, all test okay; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Lincolnton, NC 28092

Ryan S.

Job Details: 03/19/2025

"Customer stated one day after installing user interface board on last call refrigerator start making loud buzzing sound, BOTH icemaker stopped working shortly after. Said he unplugged it for awhile and started it back up the next day. Unit started cooling and no noise, both icemaker started working. Upon arrival found unit cooling and making ice, ran service diagnostics all fans /baffle, compressor, ice maker tests. Could not find any issues. Informed customer moisture /condensation could have collected around evap fan causing fan to make noise possibly but not sure. Ran heater test and checked evap area, no ice buildup and unit working as designed. Called techline to note findings. Sr# 7740899458 techline said to change defrost setting to 8hr on test 7. Verified proper operation of unit."

We serviced a

SAMSUNG WASHER TP

Model WA45H7000AW/A2

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/19/2025

Inspected and found gfi outlet tripped with a broken sump pump plugged into the same outlet causing no power to washer. Reset gfi and cycled washer and tested fine.

We serviced a

GE DISHWASHER

Model GDT580SMF7ES

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/19/2025

Installed new control board per previous diag.

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PW0

Near Middletown, CT 06457

Jimmy R.

Job Details: 03/19/2025

"Ran unit and ran diagnostics found errors F0e9 off balance, F0e3 overload ran a self test and unit wen thew with no noise ran a wash cycle with some clothes and found unit would start clicking from the back of machine and get louder the faster it agitate, found noise coming from harness witch was not clipped in all the way hitting cabinet. Reattached harness and unit is now working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/19/2025

"Checked over unit and found when opening door it would fall right down with no tension in it, checked door hinges and found left side hinge spring fallen off causing door to fall down. Replaced hinges and door is now opening properly, ran a wash cycle and all operations are now working to specs"

We serviced a

MAYTAG WASHER TL

Model MVWB835DW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/19/2025

"Installed all new parts and ran machine threw a calibrations cycle, unit is now washing and spinning normally and all functions are working to manufacture specs"

We serviced a

JENNAIR RANGE

Model JGRP436HL05

Near Shrewsbury, MA 01545

Lee

Job Details: 03/19/2025

"Installed all parts tested okay. Did find a small gas leak on elbow of gas line before shut off, explained to customer a plumber would need to fix that."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS555SIHZ00

Near Mendon, MA 01756

Lee

Job Details: 03/19/2025

"Installed compressor, charged, tested okay"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Agawam, MA 01001

Gary V.

Job Details: 03/19/2025

"Inspected and no faults found, cycled thru diagnostics tests, found stair nut loose causing minor noise, tightened and cycled and all functions tested fine."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Troutman, NC 28166

Johnny

Job Details: 03/19/2025

No one home to pay trip fee.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Mooresville, NC 28115

Johnny

Job Details: 03/19/2025

Insufficient compressor. Needs new one. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Process port) and 1 W11109499 (Filter dryer) and 1 W11506623 (Dryer coupler) and 1 W11504448 (Dryer coupler) and 3 Hrs (Extra time)s

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Land, SC 29707

Brandon

Job Details: 03/19/2025

Complaint unit keeps running after cycle and turns itself on. Found on arrival that control is bad. Ordering control for repair. ; ordrng 1 W11607637 (Control)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lancaster, SC 29720

Brandon

Job Details: 03/19/2025

Complaint unit is not working. On arrival I checked power to unit and found that voltage was not present. Customer needs electrician.

We serviced a

KITCHENAID REFRIGERATOR BO

Model KRFF577KPS02

Near Lancaster, SC 29720

Brandon

Job Details: 03/19/2025

Sr#7741178589Called Techline to document that I changed lights and they did not come back on. They recommended to change the control board in the back.; ordrng 1 W11224256 (Control)

We serviced a

WHIRLPOOL WASHER FL

Model LDR3822PQ3

Near Springfield, MA 01118

Gary V.

Job Details: 03/19/2025

No contact and not home office verified.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28227

Clinton

Job Details: 03/19/2025

Unit hose only 120 volts Im not at terminal block checked the breaker it one leg of the breaker wont stay on keep knocking off will need new electrician to see five home wiring

We serviced a

GE REFRIGERATOR SXS

Model PSS26SGPA SS

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 03/19/2025

Found the damper door broken in the fridge ; ordrng 1 WR49X10091 (Damper control)

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PB0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/19/2025

"Tested washer and found unit would not advance when getting to a rinse and spin, ran diagnostics and found slider not engaging. Removed slider and found one side of slider warn and rubbing causing it to stick and not engage, replaced slider recalibrated unit and machine is now advancing and working to specs ; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5100HC2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 03/19/2025

"Tested unit and found machine would just drain and never run a wash cycle, ran a diagnostics an found error F9e1 long drain tried running a calibration but unit would just turn drain pump on never stop running. Unit will need new control and drain pump parts tentative p/a ; ordrng 1 W11557935 (Control) and 1 W11399437 (Drain pump) and 1 W11591637 (Harness), used 1 W11457841 (Strike) from stock"

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF28HMEDBSG/AA

Near Meriden, CT 06451

Jimmy R.

Job Details: 03/19/2025

"Tested unit and found ice maker would not make any ice, removed ice bin and found ice maker blocked with it ice causing it to not cycle melted all ice and cycled ice maker finding unit is now filling and operating to specs"

We serviced a

MAYTAG WASHER TL

Model MVW6200KW3

Near Somers, CT 06071

Mike K.

Job Details: 03/19/2025

"Unit is under 1yr wp warranty per service bench. Not starting, broken lid strike. Replaced strike, ran diagnostic cycle fine.; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT318FZDM11

Near Middletown, CT 06457

Jimmy R.

Job Details: 03/19/2025

"Tested fridge and found unit running but making noise, found noise coming from condenser fan motor hitting back cover. Fixed cover and noise is now gone and unit is operating to factory specs"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Enfield, CT 06082

Mike K.

Job Details: 03/19/2025

"Unit covered by wp authorization. Complaint of going straight to fine instead of running cycle, checked harness and looks good, capacitor and motor test fine. Ran two quick wash cycles and unit went through sensing and into wash fine, cancelled and drained fine. Mod/ser number falls within Service bulletin for this issue. Capacitor checks good at 50.6uf, date code 24-03, CW CCW motor windings at 5.0, 5.1, both in proper specification. Evertyrgng is checking fine and operating fine during visit, replaced capacitor since that was main source of issue with service bulletin, ran another normalwash cycle and again went through sensing and into wash, as it had load just let it run.If customer has continued issues and since all bulletin tests were ok, order control, motor and harness.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

LG WASHER FL

Model wm3900hba

Near East Longmeadow, MA 01028

Gary V.

Job Details: 03/19/2025

"Arrived and customer needs to reschedule, she will call.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS05

Near Belchertown, MA 01007

Chris B.

Job Details: 03/19/2025

Replaced all part. Air flowing properly on the ice box. IM working normal.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Blacksburg, SC 29702

Mitch H.

Job Details: 03/19/2025

"Removed and replaced ice chute door and ice compartment door. Checked and tested, both doors operating and sealing properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHV00

Near York, SC 29745

Mitch H.

Job Details: 03/19/2025

"Tested and ran diagnostics. Found E5 ice maker error. Unplugged refrigerator. Disassembled, removed and replaced ice maker. Reassembled, ran test 56 to ensure error was cleared. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All checked good. Ice maker and labor covered under one year warranty. Collected for service call on cc.; used 1 W11658802 (Ice maker) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Fort Mill, SC 29715

Brandon

Job Details: 03/19/2025

Complaint unit is not turning on. On arrival I restarted control board and found unit had a broken wire going to drain pump. Customer was under the impression that it was under warranty. Do not want to pay for repair at this time. If customer calls back order harness and suspension.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Windsor, CT 06095

Mike K.

Job Details: 03/19/2025

"Replaced controls, lights and gasket, lights working, door sealing and unit is cooling. Advised to press door closed if opening, close left door before right and should get to temperature by this evening."

We serviced a

WHIRLPOOL WASHER FL

Model WFW6620HW2

Near West Hartford, CT 06117

Mike K.

Job Details: 03/19/2025

"Replaced hoses/nozzle for recirculating and ran diagnostic cycle, recirculating is spraying into tub now instead of just drinking down door. Cs did say they lessened soap and were getting suds error still, but will need to test with better flow now in unit.Ran quick wash cycle and went through sensing/fill into wash cycle fine. Cancelled and drained fine. Did advise that make sure load and go is not selected since nice she does not use"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Simsbury, CT 06092

Mike K.

Job Details: 03/19/2025

"Replaced cracked cooktop, verified burners/down draft operating"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Middletown, CT 06457

Jimmy R.

Job Details: 03/19/2025

Ran dryer and unit is running normal I cant do anything els to make it quite its running like it should being stacked it has a vibration noise they may be able to add rubber legs to help with vibration but the unit is running normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Belmont, NC 28012

Ryan S.

Job Details: 03/19/2025

"Return to install water reservoir line installed reservoir line , no leaks , informed customer to flush lines to get air out of lines verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ03

Near Belmont, NC 28012

Ryan S.

Job Details: 03/19/2025

Installed new freezer door. Verified proper operation.

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW0

Near Charlotte, NC 28262

Johnny

Job Details: 03/19/2025

"Installed new parts, ran calibration cycle. Ran service cycle, started regular cycle. Unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ01

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/19/2025

"Installed gasket fridge and fan freezer , replaced streamed Evaporator completely"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/19/2025

Cust stated noise in agitation not spin .Ran agitation slow and fast the shift little noise.Found wasnt that noisyAlso check bolt under washer on mtr.Found oil starting to leak from Gearcase Needs Gearcase slider nut Spanner.Possible wash plate and nutCant separate tubs if wash plate doesnt come out

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Millis, MA 02054

Aimee Z.

Job Details: 03/19/2025

Installed new ice maker filled with water

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near West Brookfield, MA 01585

Chris B.

Job Details: 03/19/2025

Complaint that the cooktop glass is shattered. Called Tech Line and was told that all burners and all parts needed should be replaced SR#7741178119. RC in the office mentioned this would be a half day time frame.; ordrng 1 W10661511 (Glass Top) and 2 W8286153CB (Burner LR RF)s and 1 WP8286154CB (Burner CR) and 1 WP8286155CB (Burner RR) and 1 WP8286156CB (Burner LF) and 1 8285779BL (Bezel LF 17k) and 2 9753601BL (Bezel LR RF 6k)s and 2 9753602BL (Bezel CR RR 12k)s and 1 W11134289 (Orifice LF 17k) and 1 W11134291 (Orifice LR 6k) and 1 W11134292 (Orifice CR 9.1k) and 1 W11134293 (Orifice RF 6k) and 1 W11134294 (Orifice RR 12.5k) and 1 WPW10406878 (Burner Head LF 17.5k) and 2 WPW10406243 (Burner Head LR RF 6k)s and 1 WPW10406283 (Burner Head CR 9.5k) and 1 WPW10406797 (Burner Head RR 12.5k) and 12 WP338921 (Burner Screw)s and 1 W11134300 (Tube Gas LF) and 1 8285769 (Tube Gas LR) and 1 8285770 (Tube Gas CR) and 1 8285768 (Tube Gas RF) and 1 8285767 (Tube Gas RR) and 1 HalfDayTimeFrame (Half Day Time Frame)

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Leicester, MA 01524

Chris B.

Job Details: 03/19/2025

Complaint that the washer is not spinning out the clothes. Found F0E9 unbalanced and F8E1. Found washer very unleveled. Adjusted to proper level and ran a diagnostic and a drain and spin cycle. Unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Brimfield, MA 01010

Chris B.

Job Details: 03/19/2025

Complaint that the dryer is making a thumping sound. Found front drum felt not adjusted correctly. Reattached and adjusted felt and no more noise. Mentioned to the customer to have the vent verified.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Southbridge, MA 01550

Chris B.

Job Details: 03/19/2025

Complaint that the dryer is making a loud sound when tumbling. Found bad rollers. Replaced parts with repair kit and unit running normal.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ00

Near Charlotte, NC 28269

Johnny

Job Details: 03/19/2025

Unit not defrosting long enough will need new evaporator fan harness. ; ordrng 1 W11334745 (Fan motor)

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Charlotte, NC 28278

Caleb

Job Details: 03/19/2025

"Wrong model and serial provided, model and serial for customers refrigerator. Not oven."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS

Near Rock Hill, SC 29730

Brandon

Job Details: 03/19/2025

Complaint unit is not washing. Found on arrival pump is not working. Replaced pump with part that was sent with me. Tested unit and unit tested properly with no leaks. No other issues found.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Fort Mill, SC 29715

Brandon

Job Details: 03/19/2025

On arrival I installed stop and tested unit. Unit tested properly. No other issues found

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW3

Near York, SC 29745

Mitch H.

Job Details: 03/19/2025

"Tested and ran diagnostics. Found F8E1 long fill error. Ran manual tests for valves. Found cold valve not working correctly. Removed and replaced valve assembly. Tested, now have proper flow from both valves. Tested washer, all components and functions operating properly. ; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Fort Mill, SC 29715

Brandon

Job Details: 03/19/2025

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near York, SC 29745

Mitch H.

Job Details: 03/19/2025

"Tested and ran diagnostics. No stored error codes. Used vent test kit to check airflow. Failed test with vent hose and failed with hose removed. But has good airflow from dryer. No issues found with blower wheel or chute. Ordering control, harness and sensors. Customer not available to schedule. Call when parts arrive.; ordrng 1 W11133021 (Control) and 1 W11161899 (Harness) and 2 W11165163 (Sensor bar)s, used 1 W11224254 (Test kit) from stock"

We serviced a

MAYTAG WASHER TL

Model MVWB765FW2

Near Hartford, CT 06105

Mike K.

Job Details: 03/18/2025

"Complaint of unit not starting, not responding. Unplugged on arrival. Verified 20vac to control.Plugged in and unit turned on, but no response to any selection, turned off and would not come on again. Lower unit inspection found oil leaking from gear case assy. Ordering control, u/I, Washplate, Gearcase assy and clutch; ordrng 1 W11135391 (Console) and 1 W11429620 (Control) and 1 W10752187 (Screw Washplate) and 1 W11550891 (Agitator) and 1 W11393685 (Gear case) and 1 W10734521 (Clutch) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Farmington, CT 06085

Andre

Job Details: 03/18/2025

Ring door bell upon arrival and customer stated that some one had already came and fix unit

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Springfield, MA 01119

Jorden

Job Details: 03/18/2025

"Arrived and found wire harness going to heater burnt up, quoted to replace harness. Customer opted out of repair."

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT519SZDM11

Near Thomaston, CT 06787

Andre

Job Details: 03/18/2025

Ck unit upon arrival and found freezer at 12.8 degrees. Customer did stated that at times temperature would be good. And that there is time that unit would be running and things in the freezer would be melted. Unit has a floating restriction order seal system parts on return unit would need to be flush with nitrogen inform customer office will contact when parts becomes available ; ordrng 1 W11582592 (Compressor) and 1 W11087376 (Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11504447 (Coupler) and 1 W11506623 (Coupler) and 1 W11504445 (Coupler) and 1 2Time (2Time)

We serviced a

GE REFRIGERATOR TO

Model GIE18GSNDRSS

Near Springfield, MA 01109

Jorden

Job Details: 03/18/2025

"Arrived and used lockbox code provided by office to gain entry, no one home. Replaced evap fan and cleared frost in air channel, allow 24h for temps to normalize."

We serviced a

AMANA WASHER TL

Model WTW4816FW3

Near Stafford, CT 06076

Gary V.

Job Details: 03/18/2025

"Installed new control and ran diagnostics cycle, all functions test fine at this time."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Oxford, MA 01540

Lee

Job Details: 03/18/2025

"Customer states cycle will not startConfirmed issue found actuator has broken, replaced it and cam, calibrated unit, tested okay; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS01

Near Fort Mill, SC 29707

Brandon

Job Details: 03/18/2025

Complaint unit is not cooling in either compartment. Tested compressor on arrival and compressor did not sound normal. Tried to ramp compressor all the way up to top speed and it seemed pretty low. Please give tech 2 slots of time for repair. And let customer know when we can return.; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Worcester, MA 01606

Lee

Job Details: 03/18/2025

"Customer states unit gets badly off balanceUnable to duplicate any issues, unit worked okay at this time, loaded clothes with customer and went over loading techniques, showed customer when properly loaded clothes will wring out properly."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ06

Near Southington, CT 06479

Jimmy R.

Job Details: 03/18/2025

"Checked over unit and found fridge making noise when fridge section would call for cold air, ran a diagnostics cycle and found noise coming from damper motor. Removed damper motor and found motor binding and making noise will order new damper assembly and return ; ordrng 1 W11236851 (Diffuser)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Charlotte, NC 28213

Johnny

Job Details: 03/18/2025

"Vents severely clogged. Replaced high limit thermostat. If cx does not get vent cleaned it will happen again, tested unit. Working as designed.; used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Harwinton, CT 06791

Andre

Job Details: 03/18/2025

Ck unit upon arrival and found F4E3 error code wash motor not running advance unit in to a cycle and found unit would fill and not wash. Order sump motor assembly for replacement ; ordrng 1 W11087376 (Sump motor)

We serviced a

GENERAL ELECTRIC DRYER

Model GFD65ESPN1SN

Near Sharon, MA 02067

Aimee Z.

Job Details: 03/18/2025

Installed door switch and harness and ran mixed load Tested with wet towelComplet

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Fort Mill, SC 29707

Brandon

Job Details: 03/18/2025

Complaint unit is leaking still. On arrival I tested unit and found that it is leaning forward causing water in unit to come out the bottom of the door. Leveled feet and tested unit. Unit did not leak.

We serviced a

WHIRLPOOL WASHER FL

Model WFW5720RW0

Near Worcester, MA 01605

Lee

Job Details: 03/18/2025

"Customer states unit does not spin out properly Unable to duplicate any issues, found no error message, ran diagnostics cycle in full found proper operation, informed customer of my findings."

We serviced a

LG DRYER ELECTRIC

Model DLE3733W

Near Foxborough, MA 02035

Aimee Z.

Job Details: 03/18/2025

Cust paid the 129 on 3 /13 Balance was 236.24Installed new tun up kit Did get to test was close enough to reach plug un stacked.Sounds as intended; dspstn on spec-tagged invntry: 1 DELGKIT DRYER REPAIR KIT

We serviced a

KITCHENAID RANGE

Model KFGG504KPS4

Near Southington, CT 06479

Jimmy R.

Job Details: 03/18/2025

"Installed new holder and tested all burners for proper flame, unit is now operating proper and all flams are simmering and workin to specs"

We serviced a

KENMORE DRYER

Model ="110.65132411"

Near Wrentham, MA 02093

Aimee Z.

Job Details: 03/18/2025

"Found the heater broken , replaced and testedHeat is running .Advised the Cust the clean the vent ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT and 1 279838 ELEMENT"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS04

Near Charlotte, NC 28217

Caleb

Job Details: 03/18/2025

"Replaced water valve. Confirmed operation, removed excess water from icemaker assembly. Ran test 45 and unit now fills with the correct amount of water, unit checks fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/18/2025

"Checked and tested. Found unit leaking from pump. Needs sump assembly. Used truck part yesterday, not replaced yet. Ordering sump assembly. Checked part availability and scheduled return for 3/25 AM ; ordrng 1 W11613479 (Sump assembly)"

We serviced a

MAYTAG WASHER TL

Model MVWB835DW3

Near Suffield, CT 06078

Mike K.

Job Details: 03/18/2025

"Broken lid. Pulled hinge pin on left side so could close lid fully, ran diagnostics, completed cycle. Bearing noisey. Found gear case assy has leaked oil. Unit will need new lid/ pins, Washplate/screw, Gearcase assy, slider. Office to contact cs when parts come in to schedule return ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11393685 (Gearcase assy) and 1 W10734521 (Clutch/slider assy) and 1 W11259006 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Hinge screw)s and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW8500DC2

Near Burlington, CT 06013

Andre

Job Details: 03/18/2025

Ck unit upon arrival and per customer unit started making noise and then she smell a faint burn rubber smell. Check and tilt unit and found excessive amount of oil on floor and all over rotor and stator. Inform and quote customer of what the repair would cost also take picture and submitted to safety via email

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Farmington, CT 06032

Andre

Job Details: 03/18/2025

Ck unit upon arrival per customer unit not draining. Ran unit and unit drain but after a few minutes dish washer had water once again check under sink and found drain hose has no high point loop which is causing gravity to pull water back into dish washer. Contact owner and explain to owner also show and explain to customer on what need to be done

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Farmington, CT 06032

Andre

Job Details: 03/18/2025

"Ck unit upon arrival and remove and install element and infinite switch. Inform customer cooktop was not purchase from us we would not be installing it because we cant warranty a product that we did not provide, install switch and element and all components is working to manufacturers specs"

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WOS51ES4ES01

Near West Hartford, CT 06107

Andre

Job Details: 03/18/2025

Ck unit upon arrival and remove door and found nut missing inspect and locate nut and use Blue Lock Tight on nuts on bolt for door handle unit now operating to specs

We serviced a

WHIRLPOOL RANGE

Model WFES3330RS0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 03/18/2025

"Tested unit and found oven would not heat up to temp, tested voltage at terminal block and 120v on each leg, 240v across ran a bake cycle and chcked element and 240v present, ohmed element and found faulty. Replaced bake element and unit is now heating up and working to specs ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

AMANA WASHER TL

Model NTW4516FW3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/18/2025

"Tested washer and found unit would come on and drain right away when plugged in, canceled out cycle and ran a calibration unit went threw normally and drain never came back on by it self. Ran a wash cycle and a spin cycle making sure drain was not coming on by it self and every thing checked out ok, unit was not hooked up to water and not in its place so I tested the best I could and every thing checked out perfect"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ06

Near Waterbury, CT 06704

Jimmy R.

Job Details: 03/18/2025

"Checked over unit and found fridge door gasket not sealing on right bottom side, found gasket bending when door is closed causing it to push door back open again and not seal, tried to heat gasket but it would not stay. Found door hinges on backwards causing door to sit to tight against cabinet, fixed hinges and added silicone to door gaskets so they would slide and seal against cabinet correctly. Door gaskets are now sealing and unit is working to specs ; used 1 WP542638 (Silicone) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/18/2025

"F9e1 drain pump , replaced the drain pump and tested complete ; used 1 W11412291 (Drain pump) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Granby, CT 06035

Mike K.

Job Details: 03/18/2025

"Intermittently gets beeps during cycle, but keeps going, while unit is off and is all intermittent. Replaced control and u/I previously and still doing same. No errors in history.Called techline, went over when cs hears beeps and type, not sound of door opening as it is 3 identical tones, which is usually for error. With ui/control being replaced and not tone of door, would replace harness and if moisture from vent seen would replace vent/ u/ISr#7741164377After testing with techline went back into diagnostics and now a Fae2 which is a vent motor error.Ordering vent and u/I; ordrng 1 W11622505 (Console) and 1 W11414073 (Vent) and 1 W11545539 (Gasket) and 1 W11678803 (Harness)"

We serviced a

MAYTAG RANGE

Model CWE4800ACB

Near Somers, CT 06071

Gary V.

Job Details: 03/18/2025

Installed new broil element cycled tested fine.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/18/2025

Installed new control boards. Ran unit in quick wash. Unit filled and started washing watched unit made a pop noise then found rotor loose avd drum loose. Took out drum and found thrust washer broken . Called techline to inform it will need new thrust washer . Ordering thrust washer . Scheduled w customer. ; ordrng 1 W11553312 (Thrust washer)

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW6230HW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/18/2025

"Disassembled washer, removed and replaced agitator, gear case and related parts. Reassembled. Ran DLMS calibration and diagnostic cycle. All completed properly."

We serviced a

MAYTAG WASHER TL

Model MVW6230HW3

Near Clover, SC 29710

Mitch H.

Job Details: 03/18/2025

"Customer says washer will not complete cycle. Tested and ran diagnostics. Only stored error code was F8E1 long fill error. Ran component tests for valves, found cold water valve not working correctly. Ran diagnostics cycle and DLMS calibration. Both completed properly. Ordering valve assembly. Checked part availability and scheduled return for 3/24 AM ; ordrng 1 W11595805 (Inlet valve assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Holyoke, MA 01040

Jorden

Job Details: 03/18/2025

"Arrived and found an incomplete frost pattern with compressor perpetually running causing improper cooling. Door handle also broken. Ordering compressor, 2nd time slot and door handle. SR #7741167114; ordrng 1 W11580057 (Compressor) and 1 123789 (2nd time slot)"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Clover, SC 29710

Mitch H.

Job Details: 03/18/2025

"Removed cover, checked incoming voltage. Dryer only has one leg, 110v, coming in. Unplugged, checked wall outlet, outlet only has 110v. Advised customer that she needs to have incoming power checked. That dryer requires 240v to operate and heat properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near York, SC 29745

Mitch H.

Job Details: 03/18/2025

"Disassembled washer. Removed and replaced control, HMI, harness and capacitor. Reassembled, ran control calibration, completed properly. Tested washer, operating correctly.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near York, SC 29745

Mitch H.

Job Details: 03/18/2025

"Checked and tested dryer. Operating properly. Checked drum, rollers, motor and blower wheel, all good. Found no unusual noises, just normal operating sounds"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Shrewsbury, MA 01545

Lee

Job Details: 03/18/2025

"Customer states unit does not drainConfirmed complaint, found wire to drain pump chew through by mice, also found mice nesting under unit, explained to customer this issue would not be covered under warranty"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT311FZDB01

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/18/2025

Discharged unit. Installed new compressor. Vacuumed 20min steady no leaks. Charged r134 and verified frost pattern. Informed Vito give 24hr for cooling. 48 for ice. Verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 03/18/2025

"Found element short to ground . replaced element and thermal cut off. Ran unit on air fluff element not cutting on . Ran unit on time dry , element cycling on and off as designed. verified proper operation.; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Charlotte, NC 28213

Johnny

Job Details: 03/18/2025

Unit not working. Door switches not being engaged. Will need new switches.; ordrng 1 W11551558 (Upper switch) and 1 W11551761 (Lower switch)

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