Service History 129 - Advantage Appliance Repair

We serviced a

KITCHENAID WALL OVEN DBL

Model KOEC530PPS00

Near Charlotte, North Carolina 28226

Clinton

Job Details: 02/25/2025

Turn table ring has damaged the wheels has flat spots. Will need turn table ring placed order with Lisa return. Tues 4th; ordrng 1 W11110134 (Turntable ring)

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/25/2025

"Complaints microwave generation failure, error code. I found true I found unit will need magnetron inverter and microwave. Appliance manager to fix Erica. Customer also stated lightbulb has not worked for quite some time. And touchscreen is not responsive hardly at all on power buttons customers also stated touchscreen has to be cycled off all the time at breaker box and factory reset as it is constantly glitching. Customer declined repair this morning was going to check options and potentially get back with us today. Customer knows part is on special order and the office will call them as soon as part comes in once he places the order."

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW4505MW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/25/2025

"Complaint washing machine will not lock. I found a latch has failed latch was used last service call after hours and has not been replenished. According to Office part is scheduled to be in Friday, but we have no availability till Wednesday.; ordrng 1 W11670519 (LATCH)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 02/25/2025

Customer canceled at door stated plumbers did not attach waterline after installing dishwasher and confirm that unit was connected properly stating that over the phone they do not need service.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS1

Near Bristol, Connecticut 06010

Andre

Job Details: 02/25/2025

"Ck unit and remove door and install door bottom door seal and door gasket. With dispenser and screw. Inspect all over right side of unit and Tub and found water leaking from black heat sink thats build on to Tub. Unit still leaking after both gasket and Gunk was remove from unit order tub for replacement ; ordrng 1 Wpw10681502 (Tub) and 1 2time (2Time), dspstn on spec-tagged invntry: 1 W11177741 GASKET and 1 WPW10304407 DISPENSER"

We serviced a

KITCHENAID WALL OVEN

Model KOCE507ESS11

Near Plainville, Connecticut 06062

Andre

Job Details: 02/25/2025

"Ck unit upon arrival and found light inside oven wont turn generating heat because lights been consistently on. Found F2E1 error code. After playing with buttons on control for a little lights would go off, submitted for Authorization parts Tentative P/A; ordrng 1 W11093258 (Panel control)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Douglas, Massachusetts 01516

Glenn

Job Details: 02/25/2025

Installed complete wiring harness the harness had broken at the drain pump tested all OK ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 02/25/2025

"Checked over washer and found unit would leak water as soon as it would fill, checked over unit for signs of leaking and found water coming from under unit inspected outer tub and found water leaking from around drain pump connections. Found tub cracked where drain pump connects to tub causing the leak, unit will need new outer tub and pump advised customer part is a special order and will be shipped to house advised to plz take a look at it and make sure its ok when received ; ordrng 1 W11219115 (Outer tub) and 1 W11399437 (Drain pump)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/25/2025

"Tested unit and found washer would start a cycle get to the wash and just buzz never agitating, checked for errors and found F7e5 shifter fault. Ran a self test and found belt squealing shifter not engaging and cam making noise, inspected parts and found cam melted, belt bad and shifter stuck, replaced all parts and capacitor recalibrated unit and machine is now washing and working to specs ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC , used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG WASHER TOP LOAD

Model WTW5105HW0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/25/2025

"Installed all new parts and ran washer thew a calibration cycle, unit went threw properly. Ran a wash and spin checking functions an unit is now working to specs"

We serviced a

MAYTAG WASHER

Model MVW5435PW1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/25/2025

"Tested unit and found when customer would run machine it would bang and make a lot of noise, ran a test cycle and found unit banging when spinning due to unit not level. Adjusted legs to level tub of unit and reran wash cycle, unit is now spinning and operating to factory specs"

We serviced a

ELECTROLUX WASHER

Model ELFW7637AW1

Near Medway, Massachusetts 02053

Aimee Z.

Job Details: 02/25/2025

Replaced drain pump and 2 circulation pumps. When replaced pumps blew down hoses to make sure clearThe. I filled with water and let circulate water And then drained out . After drained found hose had some water in it

We serviced a

GE RANGE

Model JGSS66SEL3

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 02/25/2025

"Cust stated couldnt shut off hard to turn found Gas valve stuck open front left , ; ordrng 1 WB21X25979 (Gas valve)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 02/25/2025

Replaced all previously ordered parts tested operations inspected for leakage no leakage found everything working properly. And quietly.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ04

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 02/25/2025

Installed both fridge gaskets complete

We serviced a

WHIRLPOOL DRYER

Model WGD9550WW2

Near Foxborough, Massachusetts 02035

Aimee Z.

Job Details: 02/25/2025

Installed new tune up kit complete; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Britain, Connecticut 06051

Andre

Job Details: 02/25/2025

Ck unit upon arrival n arrival and advance unit into a cycle and found drums rotating but no heat. Check voltage and found 121VAC from L1 to Neutral and 121VAC from L2 To Neutral but 0VAC from L1 To L2 show customer and inform customers she would need a electrician

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4855HW3

Near Charlotte, North Carolina 28262

Johnny

Job Details: 02/25/2025

Unit was already repaired by previous company

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Charlotte, North Carolina 28211

Johnny

Job Details: 02/25/2025

"Installed new part, ran service cycle, no leaks no errors working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRX988SIBM01

Near Charlotte, North Carolina 28211

Johnny

Job Details: 02/25/2025

"Cx complained about deli drawer not being able to pull out, confirmed complaint, evaporator frozen over will evap kit. Led lights out. Will need extra time to perform successful. Instructed cx unit must be emptied and defrosted before repair can be made. Please contact customer the day before repair to remind them.; ordrng 1 W11457241 (Evaporator frost kit) and 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Charlotte, North Carolina 28215

Johnny

Job Details: 02/25/2025

"Cx stated not cooling and freezing, confirm complaint. Sealed system was recently tapped into with a piercing valve by an uncertified individual. Might have been the cause of issue. Will need new compressor to begin with. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer filter) and 1 W11506635 (Process port)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PB0

Near Charlotte, North Carolina 28207

Clinton

Job Details: 02/25/2025

Installed new control flushed unit with two full tanks of water to fight suds issue installed valve because previous tech order no errors no issues in diagnostics after repairs left home u it running clean washer cycle

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, North Carolina 28203

Clinton

Job Details: 02/25/2025

Scheduled next day by mistake re schedule appointment to correct date; schdld next appmnt for 3/3 MON PM

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW2

Near Charlotte, North Carolina 28208

Clinton

Job Details: 02/25/2025

Installed control and wiring harness unit is now working properly unused truck stock cam kit for noise from belt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 02/25/2025

Found rack adjuster broken. Replaced adjusters from ts. Verified proper operation. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/25/2025

"Customers didnt answer, no gate code, called office . Office said she had already been serviced, she thought by me. Office informed o hadnt came today. She Didnt need service. Left call."

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 02/25/2025

"Found f8e4, found water In drip tray, ran unit and found leak from sump. Ordering sump assembly and I forged customer will return when returning to repair refrigerator on another ticket. ; ordrng 1 W11460946 (Sump assembly)"

We serviced a

KITCHENAID WALL OVEN DBL

Model KOEC530PSS01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/25/2025

"Checked and tested. Confirmed error code. Oven would not start. Cycled power to oven. Now operating. Turned breaker off. Pulled oven partially from wall. Removed and replaced control. Reinstalled in wall. Turned breaker back on, tested, oven operating properly."

We serviced a

JENNAIR REFRIGERATOR FDB

Model JFFCF72DKL05

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 02/25/2025

"Found mullion not entering where it should to close properly, found out left side hinge slightly bent causing door to be too low. Ordering left side hinge and keeping mullion for return call. Informed customer office will call to schedule return call. ; ordrng 1 W10861742 (Hinge left)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Charlotte, North Carolina 28277

Clinton

Job Details: 02/25/2025

Called tech line document the water issue there is no water issue with unit the unit is completely working as designed. The customer is comparing the fridge to the brita filters she owns. Tech line verified there is no issues with water the water fast is normal and the bubbles is the air in the system after flushing new filter all issues resolved. 2nd complaint is ice clumping in ice bin tech line said Custer must use ice regularly or dump ice once ever 2 weeks as customer stated she may only use it 3 times a week tech line said it must be dumped every two weeks to prevent clumping and bad taste. Sr number 7741027878; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, North Carolina 28277

Clinton

Job Details: 02/25/2025

Installed new harness and control found wire at the drain pump broken off at clip to drain after parts replaced unit is fully functional Raman diagnostic cycle no issues or errors

We serviced a

JENNAIR MW/WALL OVEN COM

Model JMC2430LL00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/25/2025

Found broken broil support. Replaced from ts. Verified proper operation.

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW2

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 02/25/2025

"Customer complained of clicking noise, found slider malfunctioning, causing noise from rotor. Replaced slide and secured rotor. Ran service mode and all functions working with no noise . Verified proper operation. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFES5030RZ0

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 02/25/2025

"Returned to install new infinite switches and surface elements ordered. Installed parts , unit now working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 02/25/2025

"Customer complained unit not working, found timer knob broken. Unit is working otherwise but needs timer and knob due to damaged timer stem/knob. Scheduled return call for 3-5-25 pm. Customer said too call on way but she will leave key under doormat for return call also. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Timer knob)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Douglas, Massachusetts 01516

Glenn

Job Details: 02/25/2025

Found inner basket wobbling and loose. Im unable to remove the wash plate and will need to break it to replace hub. Order parts hub and wash plate ; ordrng 1 W10902814 (Wash plate) and 1 W10528947 (Hub)

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW1

Near Worcester, Massachusetts 01607

Glenn

Job Details: 02/25/2025

Found clothes getting caught by the wash plate and tearing them up. Order part wash plate ; rqstng P&A on 1 W11510461 (Wash plate)

We serviced a

GE WASHER

Model GFW550SSN4WW

Near Worcester, Massachusetts 01603

Glenn

Job Details: 02/25/2025

Installed parts motor and inverter board retested all ok in test 14 washer now spins in high spin not error codes job compete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Worcester, Massachusetts 01603

Glenn

Job Details: 02/25/2025

Found dishes obstructing the middle rack causing the door not to close. Customer instruction on proper loading dishwasher tested all ok

We serviced a

GENERAL ELECTRIC REFRIGERATOR FDB

Model GFE28GELEDS

Near Oxford, Massachusetts 01540

Glenn

Job Details: 02/25/2025

Freezer ice maker is leaking onto the bail arm stopping ice making and the ice maker is intermittent. Order part ice maker ; rqstng P&A on 1 WR30X28682 (Freezer ice maker)

We serviced a

MAYTAG WASHER

Model MVW5430PBK0

Near Webster, Massachusetts 01570

Glenn

Job Details: 02/25/2025

Found drain pump harness broken. I used my truck stock already this week order part ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

JENNAIR ICE MACHINE

Model JUIFN15HX01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/25/2025

Condensate drain pump is not working. Customer purchased pump himself from Amazon. Not covered by warranty through us. Explained this to customer but he says that is not what JennAir told him. He is going to call JennAir.

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOC54EC0HS20

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 02/25/2025

Checked and tested. Found F6E0 communication error. Ordering console and control. Checked part availability and scheduled return for 3/4 PM .; ordrng 1 W11600321 (Console) and 1 W11261167 (Control)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 02/25/2025

Complaint had started the preheat oven went oven made a loud noise and smoke came billowing out. I found element had failed causing issue to occur. I replaced base element tested operations. All operations are working properly. Oven is preheating properly and cycling temperatures as it is supposed to; used 1 W10779716 (ELEMENT) from stock

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/25/2025

I replaced all previously ordered parts inspected for leaks by testing icemaker and water from door. No leak at occurring at valve or a tubing that I can find at this time. After replacing all previously ordered parts.

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/25/2025

Complaint dryer is getting hot but is not drying clothing. I found complete restriction outside in vent going outside. No airflow whatsoever outside. Left dryer vent disconnected with dryer disconnected unit has great airflow. No further issues found with dryer at this time.; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

KITCHENAID COOKTOP

Model KGCK366VSS02

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/25/2025

"Complaint flame shot out from underneath cooktop about 3 feet high from underneath burner knobs, singing customers arm hair when he tried to put the flames out. Safety file number 7741029968 file number stating non repairable 7740962030 non-no longer available parts. Too costly to repair as well. Unit will need everything replaced underneath cooktop also cooktop burners will all need to be replaced as well as pipes. Orifice holders will also all need to be replaced as all screws will snap off into orifice holders when trying to remove well have to drill most of them out. Melted wiring melted, rubber massive issues from flame up."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 02/25/2025

Tested and ran diagnostics. Found F7E1 error. Found actuator bad. Removed and replaced. Ran control calibration and tested washer. Now operating properly.; used 1 W10913953 (Actuator) from stock

We serviced a

MAYTAG DISHWASHER

Model WDT730HAMZ1

Near Belmont, North Carolina 28012

Mitch H.

Job Details: 02/25/2025

"Removed and replaced control and door latch. Reassembled, tested, dishwasher now operating properly. AUTHO W1D74J0WPL1"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS555SIHV00

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 02/25/2025

Checked and found no issues with door or seal. All checked good and in proper location. No water leaks or evidence of past leaks. Customer says she has not seen any water on floor or inside either compartment. Dispenser and ice maker operating properly.

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOCE500ESS22

Near York, South Carolina 29745

Mitch H.

Job Details: 02/25/2025

"Pulled oven from wall. Adjusted console. Reinstalled, ensured oven was pushed back as far as it would go and a close to flush as possible. Asked customer to check and ensured he was satisfied l"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB765FC2

Near Charlotte, North Carolina 28215

Johnny

Job Details: 02/25/2025

"F5e2 lock issue. Test lock. Unit will not lock. Replace with new lid lock. Cleared error codes, ran service cycle, no issue. Started regular cycle, unit working as designed.; used 1 W10861642 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ4

Near Charlotte, North Carolina 28215

Johnny

Job Details: 02/25/2025

"Error code f8e0 blower fan/hall sensor. Bake and broil elements in good working working, ordering new blower fan.; ordrng 1 W11620737 (Blower fan)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS555SIHZ06

Near Charlotte, North Carolina 28215

Johnny

Job Details: 02/25/2025

"Unit not defrosting, needs new heater and harness. Customer is aware unit must be unplugged and defrosted the day before the scheduled repair.; ordrng 1 W11650661 (Heater)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW7500GW2

Near Sharon, Massachusetts 02067

Aimee Z.

Job Details: 02/25/2025

Installed new lid complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28215

Johnny

Job Details: 02/25/2025

"Cx stated clothes not being spun out, checked error codes got f7e1 f7e6. When into test mode, unit would not pick up speed in spin, ordering all necessary parts for repair.; ordrng 1 W10890624 (Motor) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS01

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 02/25/2025

Installed all new parts in fridge and unit is now staying in place when using draws doors are closing properly and unit is no working to specs

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 02/25/2025

Installed new legs and leveled unit so tub was balanced tested spinning and unit is now level and working to specs

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHM13

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/25/2025

"Customers complained water not working. Found that valve to water at home was not turned all the way on due to how it is set in wall, it looked like it was turned on but was not pushed all the way oven and on . Was my (tech) mistake . Verified proper operation."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW3

Near Newington, Connecticut 06111

Andre

Job Details: 02/25/2025

"Ck unit upon arrival and check unit while running spin cycle and found agitator spinning out of control. While running test found actuator not shifting and Hub completely strip. Install actuator and Hub from t Ck stock calibrate and ran spin cycle and unit now operating to manufacturers specs ; used 1 W10324651 (Hub), and 1 W10913953 (Actuator) from stock"

We serviced a

JENN-AIR OVEN

Model JJW3830DS03

Near West Hartford, Connecticut 06107

Andre

Job Details: 02/25/2025

Ck unit upon arrival and found no power at display Ohm out thermal fuse and found thermal fuse good. Have customer sign waiver and pull unit out using oven chart. Check and found no voltage at both appliance manager remove cover from junction box at the back of unit and found wires burnt take picture also show customer and inform customer he would need a electrician. Put unit back in place and take picture after installation.

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ0

Near Springfield, Massachusetts 01119

Jorden

Job Details: 02/25/2025

"Arrived and found noise filter fuse open, jumped out and ran unit, heard nothing strange or concerning and jumper wire did not heat up or warm at all. Replaced fuse and ran 1 min cycle 5 times, every time unit heated and operated fine. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 02/25/2025

"Ran unit and found water staying in tub when cycle is done and will stop mid cycle leaving water in tub and erroring out, ran diagnostics and found error 9-1 long drain, tested drain pump and found pump fill of gray water drain pump faulty. Replaced pump and unit is now draining and working to specs ; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

KITCHENAID WALL OVEN SINGLE

Model KOED530PBS00

Near Burlington, Connecticut 06013

Andre

Job Details: 02/25/2025

SR#7741028129Ck unit upon arrival and remove frame from box and found chip on panel same location right bottom section and its at the same location at the bottom hinge of the original one thats inside the unit spoke with Tech Support and send picture per tech support reorder parts ; ordrng 1 W11617223 (Frame)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Springfield, Massachusetts 01118

Jorden

Job Details: 02/25/2025

"Arrived and installed ACU, calibrated and tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Torrington, Connecticut 06790

Andre

Job Details: 02/25/2025

Ck unit upon arrival and found unit running but no heat check voltage and found no 240VAC. Check at out let and found 114VAC at L1 to Neutral and 0VAC at L2 to Neutral. And check across both leg and only get 72VAC customer will get issue resolved

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 02/25/2025

"Unit not draining, harness had been repaired previously. Replaced harnes and working properly. Ran drain and spin cycle with load and working properly; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Torrington, Connecticut 06790

Andre

Job Details: 02/25/2025

Ck unit upon arrival and found F4E3 error cod wash motor failure. Install sump from truck stock and ran test on unit and unit now operating to manufacturers specs ; used 1 W11613479 (Sump motor) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 02/25/2025

"Unit is under 1yr wp warranty per service bench. Left rear of top lid is broken, not holding lid tight, some wobble to hinge screw/lid. Ordering lid; ordrng 1 W11470212 (Lid)"

We serviced a

GE REFRIGERATOR SI

Model GSE25HSHKHSS

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 02/25/2025

"Unit stopped cooling, possible fr door was open, turned off overnight and plugged in, didnt seem to be cooling, unplugged on arrival. Plugged in and compressor running,condenser fan running. Evap fan not running. But is shaking turn bu hand and starts to run but is pulsing l. Getting 5vdc from RW to N and 13vdc R the N. Needs new fan, possible control. 336.20 WR55X40445 control. Quoted for fan/control/labor, declined. Collected for service call only"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 02/24/2025

Complaint that the washer is not starting any cycle. Found error codes F5E1 and F3E1. Bad control board. Wont drain on the correct time and light keep flickering as its not a normal thing. Collected labor but unit is under warranty and office will refund payment. ; ordrng 1 W11188527 (Control Board)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 02/24/2025

Installed missing part and unit working normal. Found chrome facia is broken and tray. Will order parts for this section. Core for 34703731 not obtained because Core is missing.; ordrng 1 W11626241 (Drip Tray) and 1 W11625251 (Housing) and 1 W11625251 (Separator)

We serviced a

SAMSUNG M/W OTR

Model ME19R7041FS

Near Milford, Massachusetts 01757

Aimee Z.

Job Details: 02/24/2025

Complaint no heat tested Found power good and Tstat under control open on left cant test further needs to come down Ordering mag diode and Tstat on mag; rqstng P&A on 1 OM75P-21-ESGN (Mag) and 1 DE59-00002A (Diode) and 1 DE47-20034A (Hi limit) and 1 DE91-70101F (Tstat mag) and 1 DE47-00050C (Tstat)

We serviced a

WHIRLPOOL DRYER

Model MEDC200XW1

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 02/24/2025

"Ran dryer and found unit not heating up tested voltage to terminal block and found 240v present 120v on each leg, tested heater and thermal fuses finding them being ok. Checked timer and found loose connection on heating side causing unit to not heat up, reconnected and secured wires on timer to stop from loosening up and ran dryer. Unit is now heating and operating to specs advised timer contacts are also acting up and may need to be replaced will quote and send estimate for timer and labor"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/24/2025

"Tested washer due to customer having issues with unit spinning clothes out, checked errors and found F7e5 shifter fault, f8e1 long fill let unit run threw a self test and found shifter hanging up not allowing cam to shift into a spin cycle. Replaced actuator recalibrated unit and ran a quick wash cycle, unit is now ramping up and operating to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 02/24/2025

On arrival I replaced all parts and tested unit. Unit tested properly. No leaks or issues detected.

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 02/24/2025

"Inspected and found unit faulting on pressure system, inspected air hose and dome and checked good, unit needs main acu and ordering actuator for back up, will call for return date.; ordrng 1 W11657965 (Main acu) and 1 W11212745 (Actuator)"

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3830LL00

Near Charlotte, North Carolina 28209

Caleb

Job Details: 02/24/2025

"Ferguson has damaged the unit on last install. Bottom corners are bent in and screw stripped and forced in cabinet. Have a previous pic of unit on the floor from my previous repair. Ferguson had to reinstall the unit and thats when damage occurred. Documented with Techline, Techline stated that Ferguson will be responsible for any damage and possibly uninstall and install for further repairs, while speaking to techline I was advised to order a UI.SR#7740819414; ordrng 1 W11598124 (Ui)"

We serviced a

WHIRLPOOL M/M/W OTR

Model WMH31017HB08

Near Charlotte, North Carolina 28205

Caleb

Job Details: 02/24/2025

Replaced bulb. Unit tests fine.

We serviced a

WHIRLPOOL WASHER TL

Model Mvw6200kw2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/24/2025

"Ran unit due to a rubber burning smell and could not find an issue, went thew entire machine and could not find any issue with belt,motor, controls nothing ran unit with clothes threw a whole cycle and nothing no burning smell at all. Advised customer I could not find an issue with unit what could have Happened is some oil was on motor and caused the smell there no burn on belt nothing advised to run and checked unit. All functions are working normally"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/24/2025

Came to install parts ordered by previous tech. Installed new dispenser and drawer. Ran service check on all functions verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/24/2025

"Customer complained unit not drying . Asked him a few questions f he says its never dried since he got it. Ran service diagnostics, no error codes present and heater came on. I forged him the plastic tub models dont get as hot as metal tubs, he will need to use rinse aid(he was not currently avd I showed him how) verified proper operation."

We serviced a

KITCHENAID WALL OVEN DBL

Model KEMC308KSS01

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/24/2025

"Customer complained unit keeps blowing high limit thermostat when using self clean he had unit pulled out informed him after checking door alignment, and all areas where blower and fan air were not damaged that the only thing I could possibly do is replace the blower(blower working properly with normal operation) . Customer did not want to repair collected trip fee."

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3830LL00

Near Charlotte, North Carolina 28209

Clinton

Job Details: 02/24/2025

Called te h support un able to uninstall ; O-emld tckt

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WFW560CHW4

Near Charlotte, North Carolina 28208

Clinton

Job Details: 02/24/2025

Harness ripped clip out from latch ordered harness. ; ordrng 1 W11449075 (Harness) and 1 W11316252 (Harness)

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Charlotte, North Carolina 28211

Caleb

Job Details: 02/24/2025

"Checked for proper air flow, air flow checks fine. Customer reports that there is a loud thump. Then the unit shuts down, possibly over heat in motor causing unit to shut down, let the unit run and no sound present, may be a centrifugal switch in motor. Advised that unit will need to be uninstalled and accessible. Took pics of closet unit is setting in. Unit shuts off in a normal and timed dry setting. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 WP8577274 (Thermistor) and 1 WP3977767 (High limit) and 1 W11742934 (Acu)"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDZ05

Near Charlotte, North Carolina 28211

Caleb

Job Details: 02/24/2025

"When door opens and closes there is a slight ticking noise, confirmed that the unit was not adjusted. Made adjustments to leveling legs and releasing tension in cabinet. Door now opens fine with no issues."

We serviced a

AMANA REFRIGERATOR

Model SRD25S5L

Near Charlotte, North Carolina 28226

Caleb

Job Details: 02/24/2025

"Replaced thermostat and ice maker, unit checks fine. If call back on ice maker water valve is no longer available.; dspstn on spec-tagged invntry: 1 D7824706Q ICE MAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW05

Near Plainville, Connecticut 06062

Andre

Job Details: 02/24/2025

Ck unit upon arrival and and found noise coming from water valve customer dos not have water hook up and ice maker is still cycling shut off ice maker using On and Off Switch on the side of ice maker

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near New Britain, Connecticut 06051

Andre

Job Details: 02/24/2025

Ck unit upon arrival and advance unit into cycle and unit would heat but then shut down. Remove vent and found unit clogged with lint due to wire mesh installation to stop rodents from entering unit or birds living inside vent. Clear lint and let customer know of findings and what needs to be done on a regular basis on cleaning vent. After cleaning unit now operate to normal specs

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Newington, Connecticut 06111

Andre

Job Details: 02/24/2025

Ck unit upon arrival and found strike broken. Install strike from truck stock and ran unit and unit is now operating to manufacturers specs ; used 1 W11457841 (Strike) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near New Britain, Connecticut 06053

Andre

Job Details: 02/24/2025

Ck unit upon arrival and install main control and panel order by previous technician. After install ran unit to make sure sure proper function and unit is operating to manufacturers specs

We serviced a

MAYTAG WASHER TL

Model MVWC555DW1

Near Charlotte, North Carolina 28214

Clinton

Job Details: 02/24/2025

Could not remove Gearcase from tub. Stop and reinstall gear case in to unit as it stills works just noise is the issue I did not want to leave customer with out a washer. Custer will call office once part arrives at home left card with customer ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/24/2025

"Tested and ran diagnostics. Confirmed F6E3 control error. Attempted to run Quick test cycle. Valves activated but nothing operated past first steps. Motor not working, drum not turning. Quoted customer for replacement of main control. Customer declined repair. Collected for service call"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 02/24/2025

Checked and tested. Found control not responding to inputs. Would not enter diagnostics. Ordering control and UI. Checked part availability and scheduled return for 2/28 AM ; ordrng 1 W10804115 (Control) and 1 WPW10733627 (Console)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/24/2025

"Pulled dishwasher out, removed and replaced sump assembly. Reassembled, tested and checked for leaks. Operating properly with no leaks. Reinstalled dishwasher in cabinet. Retested, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Charlotte, North Carolina 28216

Clinton

Job Details: 02/24/2025

Replaced ice bucket and ice maker

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Charlotte, North Carolina 28202

Clinton

Job Details: 02/24/2025

Called tech line document condition of home I can service unit. 7741016216

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/24/2025

Checked and tested. Found noise coming from drum rubbing bulkhead. Felt drum seal worn causing noise. Ordering new dryer drum. Advised customer that drum will ship directly to him and that he will need to inspect for damage and call to schedule return.; ordrng 1 W10545923 (Drum)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/24/2025

"Checked and found left side hinge broken causing door to fall when opened. Removed and replaced both hinges. Reassembled, tested, door operating properly."

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