We serviced a
AMANA WASHER
Model NTW4516FW4
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/03/2023
Found low water supply causing long fill error causing unit to not complete cycle. Instructed customer on proper water supply. Customer will need to have water supply resolved.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 11/03/2023
"Found suspension shot, hub worn out as well as tub loose. Quoted customer on those parts as well as new agitator and labor. The customer decided not to go through with repair and buy something new at this point."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Holden, MA 01520
Angel R.
Job Details: 11/03/2023
"Found FF IM line frozen, tested fill line heater and it is taking too long to heat. Was able to get water to IM. Will have to order new fill tube heater for FF IM. Mike assisting on part order as I am not able to locate. ;"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Sutton, MA 01590
Angel R.
Job Details: 11/03/2023
"Found service pointer W11493384, door switches seem ok. Bulb is out. Will order new bulb and switches as a precaution. Quoted customer on switch and bulb replacement plus labor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Grafton, MA 01519
Angel R.
Job Details: 11/03/2023
"Pump and motor dead, installed new one tested ok.; used 1 W11025157 ( Pump and motor) from stock"
We serviced a
WHIRLPOOL DRYER
Model MEDB765SC0
Near South Windsor, CT 06074
Gary V.
Job Details: 11/03/2023
"Inspected and found idler pulley worn out and noisy , replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Windsor, CT 06095
Gary V.
Job Details: 11/03/2023
"Inspected and found door latch with grinding noise and broken, will submit estimate and call for return date.; rqstng P&A on 1 W11493414 (Door latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near York, SC 29745
Mitch H.
Job Details: 11/03/2023
Tested and ran diagnostics. Only error code was off balance error. Ran manual tests and found washer would not go to spin. Checked shifter and found no signal from control to actuator. Needs control board. Quoted customer for repair and saved estimate. Customer is going to think about it and will let us know. Collected for service call on CC.
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near York, SC 29745
Mitch H.
Job Details: 11/03/2023
"Removed and replaced control and harness. Ran automatic test cycle, completed properly. Ran drain and spin, operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/03/2023
Found inner door insulation hanging down below door. Removed door and reset insulation and secured in place. All functions check ok.
We serviced a
WHIRLPOOL BUILT-IN M/W
Model WMH78019HZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 11/03/2023
Arrived to diagnose above the range microwave. Spoke to customer over the phone and he said his warranty company made the appointment. His mother met tech at home. Called office and was told there is no warranty info associated with ticket and customer would have to pay service fee. Did not perform diagnosis. Customer will call warranty company (HomeServ). No service fee collected.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28215
Robert A.
Job Details: 11/03/2023
"Cx complaint that the unit is leaking gas from the LF burner. I inspected the unit to confirm the complaint. The unit is unplugged, gas shut off and tagged by the gas company. I turned on the gas to test for leaks. The other 3 burners work fine and there were no residual leaks once the valves turned off. The LF valve is stuck closed and the valve is not leaking. The unit needs a new manifold to resolve the issue. I called WP safety to document the issue and gave the cx a quote for the repair.Sr7737697563; ordrng 1 W11684563 (Manifold)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Charlotte, NC 28205
Robert A.
Job Details: 11/03/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and the bellow has no holes. I ran a service cycle and seen the water coming from the drain tube. The drain tube has a hole, Im ordering a new drain tube for the return visit.; ordrng 1 W11551765 (Drain tube)"
We serviced a
LG REFRIGERATOR
Model LRBN20512WW
Near Windsor Locks, CT 06096
Gary V.
Job Details: 11/03/2023
"Inspected and found compressor seized and shutting down on overload, part shows NLA."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/03/2023
"Installed parts listed and ran component synchronization test and auto test, cycled thru with no problems now."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/03/2023
Found fill cup frozen causing water to spill into bin. Found this due to seeping valve. Removed ice from cup and verified proper fill. Order and replace valve. ; ordrng 1 WPW10270395 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/03/2023
Removed and replaced freezer door. Checked and ensured gasket was sealing around full perimeter of door. Checked dispenser operation for both water and ice. All operating properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/03/2023
"Replaced filter board, tested microwave, ran for 20 seconds then tripped breaker. Ran checks and found microswich on interlock bad. Replaced switch from t/s. Tested again, operating properly.; used 1 W10727360 (Microswitch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Indian Land, SC 29707
Mitch H.
Job Details: 11/03/2023
"Checked and found that slow water flow is because filter needs to be replaced. Customer says the replace filter light just came on this morning. Checked freezer door handle, found it tight a working correctly."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWJA
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/03/2023
"Removed and replaced drain line, ensured drain beneath evaporator was clear and that drain is flowing properly. All working correctly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Southington, CT 06489
Jimmy R.
Job Details: 11/03/2023
"Tested unit and found machine would not start a wash cycle unit would just drain never filling, ran diagnostics and found errors F7e1 single speed wash motor failure F9e1 product not draining, ran a self diagnostics cycle and found unit would fill but never power up wash motor checked power and found 120v to motor and motor just buzzing, wash motor needs to be replaced. Customer is going to call whirlpool customer service quoted them parts and labor but they want to call and See if they can get any help and will let us know"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Southington, CT 06489
Jimmy R.
Job Details: 11/03/2023
"Checked over unit and found customer having an issue with condensation building in inside edge of doors, checked gaskets and found sealing but the gaskets where pushed out on an angle found when opening both door the gaskets would hit and jam the doors together, tried to reheat gaskets and mold them back to seal but they would not go back the door liner is pushing in gasket causing it to not seal on both doors. Will order new fridge door and freezer door advised customer they will be shipped to there home and it will take some time once in we will come back and install them ; ordrng 1 LW11037738 (Fridge door stainless) and 1 W11566705 (Freezer door) and 1 W11223753 (Nameplate)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS0
Near Meriden, CT 06451
Jimmy R.
Job Details: 11/03/2023
"Checked over unit and found fridge not cooling and no air blowing over checked freezer and found evap frosted over causing no cool, forced unit into a defrost cycle and found heater not coming in to defrost unit, melted all ice and checked for power to heater found heater only receiving 100v should be 120v, checked heater wire and found wire going into molex on cabinet broken inside causing power issue, fixed wire for now so it will work advised customer there is no fix for canoeing wire and unit would need to be replaced"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/03/2023
Installed all new parts and checked defrost cycle found unit now going into a defrost and working as designed. Checked 3 way coil valve and made sure valve is cycling witch it is both evaps now cooling and all operations working to specs ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 WPW10675033 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Monroe, NC 28112
Jonathan J.
Job Details: 11/03/2023
I replaced user interface cycled power six times waiting for Wi-Fi factory to reach level 10 each time. No additional issues found everything is working properly now.
We serviced a
KITCHENAID RANGE
Model KOSE500EBS02
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/03/2023
"Tested unit and found oven would error out as soon as power was applied to unit, found unit erroring F3e0 oven sensor open or shorted. Ran diagnostics and checked errors found F6e1 f2e1 f6e6 cleared all codes and tried to run a cycle but unit just errored out again. Checked oven sensor and found sensor wire had burnt causing no power to sensor, fixed sensor and secured ran a bake cycle to 350 degrees and unit is now heating and working to specs"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Charlotte, NC 28213
Robert A.
Job Details: 11/03/2023
Cx complaint that the units cooktop is deformed near the RF burner. I inspected the unit to confirm the complaint. The surface is uneven and deformed. I replaced the cooktop and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, NC 28213
Robert A.
Job Details: 11/03/2023
Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. The unit tumbles and heats but has poor airflow. The home needs the dryer duct line cleaned to restore proper drying. The unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28205
Robert A.
Job Details: 11/03/2023
"I installed the ordered parts (except the control board, I sent it back) and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Charlotte, NC 28214
Robert A.
Job Details: 11/03/2023
I installed the ordered part and tested the unit for the cx. The fan works fine but the home does not have a vent allowing the MW fan exit air from the home. The cx is not satisfied with blower fan performance. However the unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details: 11/03/2023
"Complaint water leaking door scraping door will not stay closed keeps opening by itself I found right hand hinge is broken. I found unit leaking from left side door gasket. I found dishwasher has been scraping on. The left side door was tweaked. I adjusted door , tested operations no more leaking. No more additional issues found everything is working fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
I replaced all previously ordered parts tested operations. Everything is working quietly and normally no additional issues. Found dryer is getting hot. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
Replace parts per service Poyner tested operations water is now dispensing properly. Customer no longer hast to remove water filter to get water out of door. No water leaking. Ran 3 gallons of water out of door dispenser. ; dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Matthews, NC 28104
Jonathan J.
Job Details: 11/03/2023
Customer says he will have a different company come out since we charge a diagnostics fee and is canceling service since whirlpool says there will be no charge and we should not be charging him anything. No work done no services performed customer needs freezer led. Customer had whirlpool on speaker phone I heard them say that.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Matthews, NC 28105
Jeff L.
Job Details: 11/03/2023
Replaced part ordered by previous technician unit ran and checked OKCall complete
We serviced a
KITCHENAID WALL OVEN
Model kode500ess02
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/03/2023
Fault code is F9 E0 meaning something is wrong inside junction box advised customer to have someone check power supply from house that ties to oven. Advised customer to call us if needed after repair is made. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/03/2023
Customer showed me video of the UI acting funky flashing on and off and fridge will just shutdown. Going to order main board and UI FOR GOOD REPAIR. Office will call customer when part arrivesPart#W11579559Part#W11224256; ordrng 1 W11579559 (UI) and 1 W11224256 (Control)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/03/2023
"Unit was a floor model, the bake unit takes forever to pre heat. There are several things that are faulty with this unit the parts Im ordering should correct all the oven issues.Part#W11234290Part#W11385634Part#W10859573Part#W108602702xframe2 men; ordrng 1 W11234290 (Wifi) and 1 W11385634 (AMB) and 1 W10859573 (Oven sensor) and 1 W10860270 (Bake unit) and 2 2xframe (2men)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/03/2023
Customer complaint is that FF gasket was not sealing to cabinet. Corrected gasket with blow dryer and it is sealing. Bottom of gasket pulls out. Ordered new gasket. ; ordrng 1 W10838574 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 11/03/2023
Takes three days to fill bucket without anyone using any ice. Checked temperatures in freezer and unit working normal. Called whirlpool tech support. Case number SR7737713056
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Springfield, MA 01104
Roger R.
Job Details: 11/03/2023
Found unit has slight noise in spin this is due to the balance ring on the top of the tub. Unit checks okay. If issue reoccurs may need a new tub.
We serviced a
WHIRLPOOL RANGE
Model GJC3034LB01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
Complete front right burner element will not turn on anymore. Will not get hot at all. I found infinite switch has failed so has surface burner element. I replaced both at the same time tested operations. Everything is now working properly. No additional issues found all burners are not working. All hot lights and element. Lights on are working to.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
"Complaint dryer gets hot but will not dry leaking water all over floor as well randomly. I found water leaking is occurring due to venting issue dryer vent hose was full of about 4 gallons of water in it. I found a vent behind going outside had no steam in 27? temperatures used vent test kit. Also the airflow going through Dryer Sucking Flat off, but when duct vent hose was removed, dryer was able to suck the flap off of the vent test kit properly. No dryer issues found at this time other than venting issues.; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
"Complaint, freezer lights out. I found complaint true I replaced freezer LED light top per special project tested operations all lights are working and both fresh food section and freezer zone. No additional issues found at this time. Technical Service Pointer #: W11460554 Rev K Action Required: MandatoryRelease Date: October 2023"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/03/2023
"Installed all new parts and reset temps for fridge and freezer ran a diagnostics and cycled ice maker found unit now filling and fill tube heater now operating, noticed wile unit would run the damper had gotten louder and louder damper needs to be replaced will order, also noticed Handles in fridge section set screws stripped out handles will not tighten and will be trouble to get off, will order new handles and damper advised once parts are in we would call for return visit ; ordrng 1 WPW10479155 (Damper) and 2 W11163764 (Handle)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/03/2023
"Removed and replaced main control, pantry control and harness. Plugged refrigerator back in, ran diagnostics, all components test good.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE 1 WPW10675033 CNTRL-ELEC , and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Springfield, MA 01108
Roger R.
Job Details: 11/03/2023
Found unit has insect infestation which voids warranty and unit is not serviceable. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchester, CT 06042
Amanda R.
Job Details: 11/03/2023
Replaced motor and blower wheel tested operation normal ; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL
We serviced a
SAMSUNG WASHER
Model WA45T3400AP/A4
Near Norton, MA 02766
Aimee Z.
Job Details: 11/03/2023
Installed new Cntrl and installed new drain pump completeRan a rinse and spin to check drain and ran
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/03/2023
Customer complaint is that food was freezing in FF section. Inspected and found damper stuck open and noisy. Replaced damper and advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Hartford, CT 06105
Chuck M.
Job Details: 11/03/2023
Installed control and tested. Washer is spinning at high speed properly.
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, CT 06112
Chuck M.
Job Details: 11/03/2023
Customer complaint is that dryer is not starting. Ran diagnostics and found error code F6e3 ACU not receiving Data from MCU. Ordered control. ; ordrng 1 W11644684 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFX2897DRM00
Near West Springfield, MA 01089
Chris B.
Job Details: 11/03/2023
Complaint that the unit is not sealing properly. Found bad gasket on ff and ff side. Found broken bottom shelf and bin. Found bad touch panel. Will order all parts for a return visit. ; rqstng P&A on 1 W11127833 (Frame) and 1 W10530297 (Support) and 1 W10493547 (Crisper Support) and 1 W10858273 (Bin) and 2 W10846057 (Gasket)s and 1 W10407216 (Gasket FZ) and 1 W10864260 (Control Touch Panel)
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASRIAA
Near Southampton, MA 01073
Chris B.
Job Details: 11/03/2023
Complaint that the unit is not cooling properly. Found bad sealed system. Compressor is running and have proper voltage. Found poor cooling in the evaporator side. Customer decided not to fix the unit. Quoted parts and labor. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Agawam, MA 01001
Chris B.
Job Details: 11/03/2023
Replaced part and unit running normal. Verified that all touch panel is working properly.
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Springfield, MA 01108
Roger R.
Job Details: 11/03/2023
Found unit had a bad bake element. Installed new bake element and tested. All checks OK.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monson, MA 01057
Roger R.
Job Details: 11/03/2023
"Installed new auger motor, divider and yoke parts due to ice not dispensing out the door. All checks properly now."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, CT 06042
Amanda R.
Job Details: 11/03/2023
"The hinges for lid broken drain hose has pinhole in it ; rqstng P&A on 1 W11244231 (Drain hose) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Hinge) and 4 W11404293 (Screws)s, states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/03/2023
Installed new console. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06042
Amanda R.
Job Details: 11/03/2023
"Replaced drain pump and control tested starting normally when spinning basket has a bad wobble in it needs new basket agitator and cap ; ordrng 1 W11050804 (Cap) and 1 W10902814 (Wash plate) and 1 W11178227 (Basket), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 11/03/2023
"Customer complained unit stared noise again. Found oil leaking from gearcase this time. Quoted gearcase and labor and customer didnt want to repair , was going to sell set to a friend for $400 because hes moving so didnt want to repair at all."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CB3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/03/2023
"Took microwave down, removed and replaced magnetron and diode. Tested microwave on counter, working correctly. Reassembled and remounted microwave. Tested again, operating properly.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV and 1 WPW10693025 MAGNETRON"
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWC565FW2
Near Charlotte, NC 28211
Jeff L.
Job Details: 11/03/2023
Found cam pulley hitting plastic guard it was loose replaced cam assembly unit ran and checked okCall complete; used 1 W10721967 (Clutch assembly) from stock
We serviced a
LG REFRIGERATOR
Model LFX31925sr/02
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/03/2023
Found frozen drain in refrigerator again. Also found evaporator cover waterlogged and not insulating properly. Drain frozen deep inside wall of refrigerator. Suspect insulation is compromised and not working correctly. Recommend replacing refrigerator as this is not repairable. Tried to clear but was not able to.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Indian Trail, NC 28079
Jeff L.
Job Details: 11/03/2023
"Replace parts ordered by a previous technician found a crack in the right corner of the car also did order it scheduled to be back next Thursday morning to repair consultPart#W11413566; ordrng 1 W11413566 (Console), dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS1
Near Coventry, CT 06238
Amanda R.
Job Details: 11/03/2023
Replaced drain pump tested draining normally
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/03/2023
"Customer complained of unit taking multiple cycles to dry clothes. Upon arrival found unit has proper voltage and heating element is cycling at proper temps. Found dryer not passing vent test kit when unit is hooked up to exhaust line in home, when unhooking exhaust line up vent test kit passed. Found vent cover on exterior wall of home was the design where it has a very small exit hole. Informed customer she should get another type of exhaust cover. That the current one was restricting the flow of air causing the Long dry time. Verified proper operation of unit. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Simsbury, CT 06070
Gary V.
Job Details: 11/02/2023
"Installed parts listed, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 11/02/2023
Installed new heater and restarted unit
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/02/2023
Washer giving F2E2 error code. Tried clearing and running self test but error keeps coming back. Removed UI and checked harness and its tight and connected. Keeps giving error. Needs new panel. Quoted customer. They will call customer service to discuss options and call back if they want repaired.
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED6200SW1
Near Northampton, MA 01060
Chris B.
Job Details: 11/02/2023
Replaced all parts and dryer running normal. No noises present. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 8547174V IDLER PULLEY
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Springfield, MA 01128
Roger R.
Job Details: 11/02/2023
Replaced broken lid strike. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near Newington, CT 06111
Ruben C.
Job Details: 11/02/2023
Checked unit ran diagnostics normal no error codes in memory tested operation normal ran cycle agitating normally and spinning normally
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near West Hartford, CT 06110
Ruben C.
Job Details: 11/02/2023
Replaced gearcase basket and washplate ran diagnostics normal calibrated unit ran quick wash cycle agitating normally and ran drain and spin normal; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near West Hartford, CT 06110
Ruben C.
Job Details: 11/02/2023
Checked unit found evap motor is weak turning very; ordrng 1 WPW10464673 (Evap motor) and 1 WP2163777 (Fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/02/2023
"Complaint, doorhandles, have deep, cuts, and scratches in them from the installers. I found complaint true replace doorhandles on fresh food section. No additional issues found everything is working fine."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/02/2023
"I replace gearcase and all previously ordered parts tested operations no additional issues found everything is working quietly and normally; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , and 1 W11239857 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Plainfield, CT 06374
Amanda R.
Job Details: 11/02/2023
"Water on top of freezer gasket Ff door gaskets ripped the rear led under ice box bad replaced led ; rqstng P&A on 2 W10861004 (Gasket)s, used 1 W10695459 (MODULE LED) from stock"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Plainfield, CT 06374
Amanda R.
Job Details: 11/02/2023
Compliant taking longer to cook things preheated oven to 350 cycling is normal showed customer how to calibrate temp for there cooking
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Worcester, MA 01605
Angel R.
Job Details: 11/02/2023
"Installed control, calibrated and tested ok.; used 1 W11607367 (Control) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Worcester, MA 01604
Angel R.
Job Details: 11/02/2023
"Installed slides, did not have grease. Will order it for customer they will apply grease themselves.; ordrng 2 WP99003172 (silicone l)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sterling, CT 06354
Amanda R.
Job Details: 11/02/2023
NO lights working in unit except for user interface lost complete cooling replaced control all lights and compressor came on ; used 1 WPW10675033 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Bristol, CT 06010
Ruben C.
Job Details: 11/02/2023
Replaced separator tested operation normal ice flap opening and closing normally
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near Columbia, CT 06237
Amanda R.
Job Details: 11/02/2023
F2e1 error bake preheats to 320 and then stops voltage goes away from bake element broil working sensor is sensing temperature control board bad ; ordrng 1 W10803488 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Bethlehem, CT 06751
Jimmy R.
Job Details: 11/02/2023
"Tested unit and found washer would not spin out clothes at end of cycle, ran diagnostics and found error F8e1 long fill, recalibrated machine control and checked water fill found unit filling properly and in time, let unit run thew a wash cycle and all operations where ok ran a rinse and spin and unit spun out properly and is now working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH01
Near Waterbury, CT 06704
Jimmy R.
Job Details: 11/02/2023
"Installed new door, gaskets and nameplate heated gaskets to create a good seal and all operations are now working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/02/2023
Complaint vibrating squealing squeaking didnt do it for the first 3 months of owning. I found even with the unit empty unit vibrating and walking. Not out of level even though floor is unleveled. Ordering parts and control per sp customer to call us as soon as tub comes in. ; ordrng 1 W11603810 (Control) and 1 WP3951744 (Agitator) and 1 WP389140 (Block) and 1 W10554251 (Basket) and 1 WP21366 (Spanner nut) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11454741 (Gearcase) and 1 W10772621 (Screw)
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Waterbury, CT 06705
Jimmy R.
Job Details: 11/02/2023
"Checked over dryer and found customer having issue with unit shutting off and not heating, checked over unit and ran a timed dry cycle checked for heat and unit is heating up, advised customer this is a heat pump unit and running a eco cycle on a sensor will take a long time to dry also will shut off with no clothes in it to sense, let unit run thew a timed dry and heat is coming on and working as designed. Showed customer how to operate these units and best cycles to use"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Catawba, SC 29704
Jonathan J.
Job Details: 11/02/2023
"Complaint, water filter light will not turn off after replacing water filter icemaker not making ice left door top not closing automatically like the other doors. Left top door has the mulion strip attached to it. That door will not close like any of the other doors normal operation filter light Hass to be manually, turned off by pressing options and filter reset or light will stay on normal operation icemaker not making ice. Replaced icemaker. No additional issues found unit per customer started making ice three days after customer replaced water filter. I suspect air may have been in line but replaced icemaker anyways. No additional issues. Found everything working fine. unit has been dispensing ice with no issues."
We serviced a
MAYTAG WASHER
Model MVWB750WQ0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/02/2023
"Replace suspension rods, tested operations performed a diagnostics cycle. No additional issues found everything is working normally no excessive bounce from tub."
We serviced a
WHIRLPOOL WASHER
Model mvw5035mw1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/02/2023
"Tested unit and found washer would make an awful knocking sound wile in a spin cycle, ran a wash then spin and found noise coming From back of unit. Found back panel banging on frame of washer tried to tighten up panel but same issue still banging, removed panel and added foam tape to bottom tightened up panel and unit is now running properly and all operations are working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Southington, CT 06489
Jimmy R.
Job Details: 11/02/2023
Removed old compressor and die dryer brazed in with new and filled with 5.00 oz 134 a checked evaporator and frost pattern Is working its way down advised to give unit 24hrs so temps can regulate. All operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Southington, CT 06489
Jimmy R.
Job Details: 11/02/2023
"Checked over fridge and found freezer building up frost on right side of ice maker, checked door gasket and found sealing good found door higher on one side then other adjusted door and noticed right side when closing would jump track causing it to stay open enough for warm air to get in and build up frost. Checked rails and found teeth warm and bar falling out will order new left and right rails, shaft and gears parts tentative due to special order in parts advised when parts come in we would call for return visit ; ordrng 2 W11265130 (Freezer rails)s and 1 W11028221 (Shaft) and 1 12002497 (Gear)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/02/2023
Arrived and attempted to take microwave down to do repairs. After removing bolts microwave would not drop down and vent through ceiling was moving. Microwave is somehow attached to vent. Advised customer of issue and she contacted builder. They are going to have to take down and remount microwave after repair. Customer will call to schedule when microwave has been removed from cabinet.; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Thompson, CT 06255
Amanda R.
Job Details: 11/02/2023
Long drain error and over sudsing complaint leaving clothes wet at the end cycle went over soap amount which is two tablespoons drain hose is too high washer unable to pump all the water out at that height ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Woodstock, CT 06282
Amanda R.
Job Details: 11/02/2023
The detergent dispenser clogged with powered detergent water overflowed when filling cleared soap build up and explained only to put powered detergent in basket
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/02/2023
Installed new lid and hinges. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Vincent O.
Job Details: 11/02/2023
Found compressor running fine. Loud hiss from evap. No Freon. Order and replace evap. ; ordrng 1 W11578004 (Evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/02/2023
Found unit working at this time. Spoke with tech line. Ran diagnostics on all components. No issues found. Customer provided video of issue. Says unit begins making whirling noise before issue begins. Sounds like evap fan. Tech line suggests fan is most likely. Order and replace evap fan.; ordrng 1 W11578030 (Evap fan)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Davidson, NC 28036
Vincent O.
Job Details: 11/02/2023
No problem found with unit. Door ajar alarm activates and sounds after door open 5min. And repeats every 2min. Unit is working as designed. Customer expected alarm to be louder and more frequent.