We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, NC 28269
Vincent O.
Job Details: 07/26/2023
Upon arrival found no operation whatsoever. No fans nocompressor operation. Reset unit. All functions check ok began to work. Control board failure. Unit will need control replaced. Ordering control. ; ordrng 1 W11566851 (Control)
We serviced a
WHIRLPOOL DRYER
Model WDT730HAMZ0
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/26/2023
Found punch out on garbage disposal still in tact causing no drain. Removed punch out. Tested and verified proper operation. Unit is draining properly. All functions check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Charlotte, NC 28278
Ryan S.
Job Details: 07/26/2023
"Customer complained unit has shifted and door not opening properly, found unit was sitting on two runner boards under unit and legs and slipped between runner and flooring. Pulled unit out and customer fixed runners, reassembled unit and Collected fee via"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28278
Ryan S.
Job Details: 07/26/2023
"Customer complained unit not cooling. Customer mentioned he had to have floor replaced from sliding ref out , informed him I will be sousing sliders , took pictures of floor, there was a slight track mark on right side from someone pulling ref out. Put sliders under unit as I pulled it out and customer watched. Found no frost pattern on either evap. Found compressor running and extremely hot. Found no frost pattern. Ordering compressor, filter dryer, inverter and solenoid valve. Informed customer office will call when parts come in, customer was upset whirlpool themselves werent coming out, that we didnt have parts in the truck and he had to wait because he was having guests this weekend. Informed customer all I can do is order parts to repair it, he called whirlpool. Used service while I was there. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10143759 (Filter dryer) and 1 W11429989 (Valve) and 1 W11087200 (Inverter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/26/2023
Installed new cntrls and main cntrl ran unit thew a wash cycle and a calibration cycle checked all functions and unit is now operating to factory specs
We serviced a
AMANA REFRIGERATOR
Model ABB2222FEW1
Near Amherst, MA 01002
Mike K.
Job Details: 07/26/2023
"Freezer is solid frost door was not closed fully on arrival. Water droplets in rf as well. Does not have ice sheet on bottom of freezer so looks like just not sealed all the way. Door will not close because of frost build up. Gaskets moldy, but do not see any tears.Quoted for labor to completely removing frost, denied. Accepted for clearing enough to seal door, she will take care of rest. checked and verified drain pan is clear."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, MA 01002
Mike K.
Job Details: 07/26/2023
"Replaced cold water valve. Recalibrated and ran self test. Valves working during testing. Ran manual tests and each valve working. Ran rinse and spin, unit went through fill into agitate, drain and spin fine.Charged additional $60+tax for difference in parts cost per previous notes.; dspstn on spec-tagged invntry: 1 W11168740 VALVE"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/26/2023
Dishwasher leaking from bottom at motor area. Needs new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JW3
Near Belchertown, MA 01007
Mike K.
Job Details: 07/26/2023
"Took photo of receipt, delivered yesterday. Complaint of gasket imperfection on cook top, also squeaks when pressure added to that side. Ordering cooktop.Office will contact customer when part comes in to schedule return ; ordrng 1 W11381329 (Cooktop white)"
We serviced a
MAYTAG REFRIGERATOR
Model WRF560SMYM04
Near South Hadley, MA 01075
Gary V.
Job Details: 07/26/2023
"Inspected and found drain tube needs to be replaced and air damper grinding noise and needs to be replaced, quoted and they will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Mark C.
Job Details: 07/26/2023
"Unit will keep temp for a while and then thaw completely, due to a blockage in the sealed system.; ordrng 1 WPW10226427 (Control) and 1 WPW10466675 (Compressor)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Cornelius, NC 28031
Mark C.
Job Details: 07/26/2023
Customer states unit is burning the top of food and that the unit will periodically trip the breaker and spark. Found units broil element touching the case. Causing the unit to arch. Unit is showing an f6e1 error for a miscommunication between the control and the temp sensor Due to a faulty relay. Quoted 723.06 customer is not going with repair.; ordrng 1 WP9760774 (Broil element)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details: 07/26/2023
"Installed new pressure switch and unit still defaults to drain mode. Unit will need new ACU also. will submit for P&AI did not quote ; rqstng P&A on 1 W11616491 (Control acu), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Waterbury, CT 06704
Martino S.
Job Details: 07/26/2023
"Check unit found high temperature in fridge and freezer, check compressor running inefficiently and 1 amp on compressor. Appears to be a leak and customer refused repair wants replacement. Call tech line for documentation and SR # 7736943624 was given."
We serviced a
SAMSUNG DRYER
Model DV50F9A8EVW/A2
Near Sharon, MA 02067
Angel R.
Job Details: 07/26/2023
"Tested all components, working ok. Unit has clog somewhere in vent, heating up properly. Customer called the office to pay."
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Norfolk, MA 02056
Angel R.
Job Details: 07/26/2023
Control getting proper voltage but LED indicator not lighting up also UI not responsive. Found thermal fuse ok. Will order control and UI. ; rqstng P&A on 1 W11310058 (console) and 1 W11350213 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, NC 28078
Mark C.
Job Details: 07/26/2023
Installed new heater unit is fully operational.; used 1 W11537778 (Heater) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS02
Near Huntersville, NC 28078
Mark C.
Job Details: 07/26/2023
Units broil element support is broken causing the element to fall.; ordrng 1 W10909479 (Supprt)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Huntersville, NC 28078
Mark C.
Job Details: 07/26/2023
"Customer states unit has a grinding sound when it starts. Placed unit into testing mode unit is defaulting into spin when the unit is in standby due to a faulty control.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11611306 (Control), dspstn on spec-tagged invntry: 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Charlotte, NC 28273
Ryan S.
Job Details: 07/26/2023
"Retuned to install new surface burner, upon arrival customer pulled unit out, she insisted. installed part and reassembled unit, tested all surface burners, verified proper operation. Customer wanted to push unit back in herself also, left unit out and took picture."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlotte, NC 28273
Ryan S.
Job Details: 07/26/2023
"Customer complained unit ice maker not working, and frost/ leak on bottom right side of freezer door. Looked in freezer and found little frost buildup on bottom left corner, found no water in bottom of freezer. Evap frost patter is good temp in freezer is 15?. Needs new freezer door gasket. Inspected ice maker in service mode, found no error codes, icemaker had water and when set to harvest icemaker harvested ice, icemaker also filled with water. Icemaker fan working also, found thermistor on icemaker bad, ordering ice maker. Customer also said top bin drawer in freezer was broken, found faceplate to bin drawer was broken, causing faceplate to keep falling off, needs entire bin drawer, customer said bin was covered, called Randy and Randy said part not covered. Quoted part, customer wanted to call whirlpool to try to get part shipped. Saved quote and part number in quotes. Ordering ice maker and gasket at this time. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W11658802 (Ice maker) and 1 W10407216 (Door gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Belmont, NC 28012
Ryan S.
Job Details: 07/26/2023
"Customer complained unit console damaged. Unit is in a new build that doesnt have a tenant yet.console was pre id , replaced console. And turned power and started unit to test function of console, unit working properly now. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/26/2023
"Came to replace parts ordered by previous tech. Installed new gearcase and cam, along with bolt and Washplate. Reassembled unit and ran service mode to test function of spin and agitate. Showed customer unit agitating and spinning. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Tolland, CT 06084
Amanda R.
Job Details: 07/26/2023
Complaint that compressor noise is high pitch and not normal and has long run times explained the noise is normal
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Coventry, CT 06238
Amanda R.
Job Details: 07/26/2023
Replaced drain hose
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Windham, CT 06280
Amanda R.
Job Details: 07/26/2023
Both lower and upper rack and silverware basket has rust on it took pictures ; ordrng 1 W10161215 (Rack lower) and 1 W11158802 (Silverware) and 1 W10909088 (Rack)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Plainfield, CT 06374
Amanda R.
Job Details: 07/26/2023
Customer still wasnt working after I reset unit last visit Replaced detergent dispenser and control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Oxford, MA 01537
Amanda R.
Job Details: 07/26/2023
The freezer led bad replaced freezer led all leds working ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holyoke, MA 01040
Mike K.
Job Details: 07/26/2023
"Agitator has a lot of play in it. Bolt would not budge with regular hut driver, but was able to remove and resume with impact driver. Extra play is gone."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Chicopee, MA 01022
Mike K.
Job Details: 07/26/2023
"Customer said after last visit ran a load of sheets and walked across floor again. Testing with load of sheets in rinse and spin. Went through rinse and drained correctly before spin. Went through full spin cycle, vibrations normal, did not walk on me. Customer watched, suggested isolation pads.during drain I did check drain length into stand pipe, it was fine, did splash a little water out as came out quicker then I thought."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01104
Gary V.
Job Details: 07/26/2023
"Installed heater and also installed defrost thermistor, cycled and tested fine.; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Windsor, CT 06095
Chuck M.
Job Details: 07/26/2023
"Customer complaint is that ice maker was not working. Inspected and found shut off arm was out of slot. Installed a ice maker cycled, dropped cubes and filled. Showed customer it works."
We serviced a
SAMSUNG WASHER
Model WA45K7600AWAA
Near Windsor, CT 06095
Chuck M.
Job Details: 07/26/2023
Customer complaint is that washer leaks at bottom when washer is started. Inspected and found washer leaking from drain pump. Ordered drain pump. ; ordrng 1 DC97-19289A (Drain Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near East Hartford, CT 06108
Chuck M.
Job Details: 07/26/2023
Installed freezer door and advised customer to allow time for ice production.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01108
Gary V.
Job Details: 07/26/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, CT 06112
Chuck M.
Job Details: 07/26/2023
Installed great CT are and suspension rods. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11130362 SUSPENSION
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Manchester, CT 06040
Chuck M.
Job Details: 07/26/2023
Help tech to JB.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Middlefield, CT 06481
Jeremy B.
Job Details: 07/26/2023
Door switch broken causing dryer not to start. Replaced and tested all checks ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Cromwell, CT 06416
Jeremy B.
Job Details: 07/26/2023
Installed new board all lights working properly.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Manchester, CT 06040
Jeremy B.
Job Details: 07/26/2023
Installed new repair kit and tested all checks ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2632LP2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/26/2023
Installed new valve and ran water threw dispenser and ice maker unit is now getting water and all operations working to Specs; dspstn on spec-tagged invntry: 1 242252702 VALVE
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Monroe, NC 28110
Mitch H.
Job Details: 07/26/2023
"Unstacked washer and dryer. Replace control and HMI. Reassembled and restocked. Tested, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Waxhaw, NC 28173
Mitch H.
Job Details: 07/26/2023
Replaced freezer door gasket. Formed gasket and ensured proper seal around perimeter of door. Operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, SC 29707
Mitch H.
Job Details: 07/26/2023
"Checked and found evaporator fan making a vibrating and loud humming noise. Ordered fan motor, blade and wiring.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 W11566475 (Evaporator fan wire assembly) and 1 WP2169142 (Evaporator fan blade)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS05
Near Rock Hill, SC 29730
Mitch H.
Job Details: 07/26/2023
"Removed downdraft motor, and installed restrictor plate. Reassembled, tested, burners now holding flame and operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Berlin, CT 06037
Martino S.
Job Details: 07/26/2023
"Unit fill but does not wash motor error code 120v to motor need wash motor ; ordrng 1 W11416362 (Pump motor), dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainville, CT 06062
Martino S.
Job Details: 07/26/2023
"Check unit lid will not lock replace lid lock and bezel and lid still not locking, check capacitor from control shows as if shorted.check capacitor from bottom of the unit found capacitor was never connected. Connect capacitor and check unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Morris, CT 06763
Martino S.
Job Details: 07/26/2023
"Check unit as per customer complaint, check for codes F0E7 code displayed clear code and ran cycle and unit works normal. Instruct customer on code and clean cycle. SR # 7736948507 as per tech line."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Martino S.
Job Details: 07/26/2023
"Customer complained condensation on top of freezer door gasket and vegetable freezing on middle shelf above vegetable drawer. Check fresh food temperature normal 37:8 degrees. Humidity control flop per is turn on and warm no condensation at all coming from moulin flopper, inform condensation between gasket groove must not have cleaned up correctly from last time when humidity control was turn on it was off when unit was installed. Customer insist flopper never condensate and the water must be from somewhere else. Unit check and theres no condensation from anywhere else. Customer insist she should be able to put vegetables anywhere she chooses in the fridge and the refrigerator should not have humidity because other refrigerator she had b4 never does that. Customer accuses me of lying for the company and because I want to keep my job. Call tech line while in the home in her presence and she keeps interrupting while I speak to tech support, SR # 7736946383. I raise the French doors as possible as per tech line to ensure proper sealing no fault found unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555DFZ09
Near Bethlehem, CT 06751
Martino S.
Job Details: 07/26/2023
"Replace ripped door gasket and heat to seal then replace defective freezer door light and door switch and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET 1 W11396033 LIGHT SWITCH , and 1 W11602886 LED MODULE"
We serviced a
SAMSUNG DRYER
Model DV400EWHDWR/AA
Near West Springfield, MA 01089
Mike K.
Job Details: 07/26/2023
"Replaced thermal fuse and idler, ran on timed dry and verified unit is heating; dspstn on spec-tagged invntry: 1 DC47-00016A THERMOSTAT and 1 DC93-00634A IDLER PULLEY"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Franklin, MA 02038
Angel R.
Job Details: 07/26/2023
"Replaced dryer repair kit, tested ok.; used 1 4392067 ( DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Monroe, NC 28110
Jeff L.
Job Details: 07/26/2023
Helped Mitch drop dryer down and we installed UI board and CCU board. Left Mitch to finish up and test unit (Call complete)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Marshville, NC 28103
Jeff L.
Job Details: 07/26/2023
Replaced all parts unit ran and checked ok(Call complete)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Marshville, NC 28103
Jeff L.
Job Details: 07/26/2023
Found small pulley on motor shaft broke of and seized up on shaft this was not allowing the drum to turn. I ordered a motor and blower wheel to make this a good repair. Often you cant get these blowers to break loose from motor shaft and have to bust them off. With the pulley busted off its gonna be near impossible to get whats left on shaft of small pulley so the best fix is new motor and blower wheel. Will reschedule customer for next Tuesday..Part#W11549461Part# WP697772; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)
We serviced a
MAYTAG WASHER
Model MVWC400XW2
Near Litchfield, CT 06759
Ruben C.
Job Details: 07/26/2023
Checked unit found bearing faulty and basket wobbling gave cust estimate for gearcase basket washplate; dspstn on spec-tagged invntry: 1 WPW10432353 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Torrington, CT 06790
Ruben C.
Job Details: 07/26/2023
Checked unit found normal touch pad not functioning other buttons working ordering touch panel; ordrng 1 W11622500 (Console)
We serviced a
LG REFRIGERATOR
Model LSXS26366S/00
Near Burlington, CT 06013
Ruben C.
Job Details: 07/26/2023
Checked found tube is freezing due to tube heater not functioning propery would need whole door cust not going for further repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Huntersville, NC 28078
Mark C.
Job Details: 07/26/2023
Installed new trim. Unit is fully operational with no physical damage.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Wilbraham, MA 01095
Roger R.
Job Details: 07/26/2023
Found unit noisy during tumbling. Found worn drum supports. Quoted 69.99 plus tax for maintenance kit. And $199 labor ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, MA 01119
Roger R.
Job Details: 07/26/2023
Found unit has power to main board but no response. No LED onboard blinking. ; rqstng P&A on 1 W11419171 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/26/2023
Installed new control panel. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Springfield, MA 01108
Roger R.
Job Details: 07/26/2023
Found unit has a clogged drain system due to washing an absorbent pad. Cleared pump and hoses. Flushed washer 3x with fresh water. Unit drains properly. Pump not needed
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Springfield, MA 01103
Roger R.
Job Details: 07/26/2023
Installed new ACU in dryer and unit working properly now
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/26/2023
Found chip in top paint. Unit will need new top. Customer refuses service and wants new machine. Referred customer to builder for replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/26/2023
Found leak on drier filter where I had replaced it during compressor change. Brazed line again bubble checked for leaks 4 times and seen no more bubbles. Rechecked all my other braze work and I had no bubbles. Recharged unit to 4.2 oz of R134a. Unit took charge and is holding advised customer to give unit 48 hrs before loading back up with groceries.Unit running and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Matthews, NC 28104
Jeff L.
Job Details: 07/26/2023
Replaced all parts unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Charlotte, NC 28270
Jeff L.
Job Details: 07/26/2023
"Dryer running normally at time of visit. Customer sent me a video of the machine making a noise but I cannot get it to duplicate the noise. Customer says it happens toward end of cycle, I checked rollers, belt, blower housing, motor and no noise coming from those components I did find the idler pulley little noisy when moving side to side. I lubed up the pulleys and rollers just to see if that would cure the issue. At this time without hearing the noise I cannot determine the problem. Possibly could be motor going bad after getting hot thru entire cycle but I havent seen any evidence of that. This unit is running and operating normally unit checked ok(Call complete)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 07/26/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 07/26/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Worcester, MA 01606
Chris B.
Job Details: 07/26/2023
"Complaint that the unit was making a loud noise in the fresh food section. Found nothing wrong with the evap fan, drainage nor frost pattern. Did find bad door gaskets. Quoted parts and labor. Will order parts for a return visit.; ordrng 2 W10846057 (Gasket)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, SC 29745
Mitch H.
Job Details: 07/26/2023
"Replaced control. Ran DLMS calibration. Tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Avon, CT 06001
Ruben C.
Job Details: 07/26/2023
Replaced control and ui tested operation normal ran diagnostics normal
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC25CHSS1
Near Avon, CT 06001
Ruben C.
Job Details: 07/26/2023
Checked unit found touchpad not responding stays in childlock console is no longer available
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/26/2023
Installed new ice door. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28213
Vincent O.
Job Details: 07/26/2023
Found damper making loud clicking noises during operation. Order and replace damper. Part not yet received. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Southington, CT 06489
Jimmy R.
Job Details: 07/26/2023
"Checked over unit and found both sections not cooling good found frost building up on rear wall of evaporator causing no cooling, removed evap cover and forced unit into a defrost cycle, found unit not turning heater on to defrost it self. Melted ice and found heater wire connection had pulled away from connector on heater from ice build up this caused no power to heater and no defrost cycle. Secured entire wire harness and moved away from evaporator to stop from ice ing up on wires, melted al, ice and unit is now cooling and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Southington, CT 06489
Jimmy R.
Job Details: 07/26/2023
"Checked over unit and found doors not even and unit tipping to the right causing cabinet to rub against side of house cabinet, adjusted legs and leveled unit explained on how doors work and will operate advised unit is now level and all functions are operating properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Southington, CT 06489
Jimmy R.
Job Details: 07/26/2023
Installed new fridge door customer had received heated up door gasket to create a proper seal against cabinet checked all operations and unit is now sealing and operating to factory specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Worcester, MA 01610
Amanda R.
Job Details: 07/26/2023
Ff door switch broken needs to be replaced cooling normally ; ordrng 1 W11384469 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS20
Near Worcester, MA 01602
Chris B.
Job Details: 07/26/2023
Replaced all parts and measured ohms at the connector to the thermistor and theres reading. Replace boards. Ran diagnostic test and cycled both oven and broiler. All working normal.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0BS3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 07/26/2023
"Checked over oven due to customer getting a gas smell in the house when unit is not in use, went threw all burners and bubble tested each connection found no leaking tested main connection coming in from house to oven and no leaking, checked each burner and found front left knob broken causing burner to say it is off but it is not and gas is leaking out a little bit at a time causing the smell. Unit would need new knob to fix issue customer will order a knob on there own unit is operating properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06706
Jimmy R.
Job Details: 07/26/2023
Tested unit and found washer operating normally ran diagnostics and found error F8e6 lid open for ten min or longer customer had a video of same error advised of lid is left open for a long period of time machine will shut done error out and drain if needing lid open customer needs to cancel out cycle and restart. Ran and cleared errors checked all functions and unit is operating properly
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28209
Robert A.
Job Details: 07/26/2023
"Cx complaint that the units door is not aligned causing the light to stay on intermittently. I inspected the unit to confirm the complaint. I found the right hinge not sitting correctly. I removed the door and examined the hinges, the hinges are good. I responded the door in the correct position. The light stays on, I have to push door to turn the light off. The unit needs a new door switch to use the oven with no issues. I ran a bake cycle and the unit repeatedly turned the oven lights on as if the door were opened, I pushed the door and the lights turned off. Im ordering a door switch and light bulbs to resolve the issue.; ordrng 1 W11029221 (Door switch) and 1 WPW10169757 (Light bulbs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Charlotte, NC 28208
Robert A.
Job Details: 07/26/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was on, I ran a harvest test. The IM stopped midway because of ice stuck together hitting the side. I pulled the ice out and tested the unit for the cx. The unit is working as designed. I left the part with the cx."
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Charlotte, NC 28216
Robert A.
Job Details: 07/26/2023
"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. Piedmont gas came out and said the 2 left burners are leaking. When I arrived the main valve to the unit was off (I did not smell any gas), the cx said he smelled gas with the main valve off. I turned on the main valve and tested the burners, all worked fine. I removed the cooktop and applied bubble water to all joint connections. I waited 10 min no bubbles, I applied more bubbles still no water. I opened a valve to simulate a gas leak to let the cx know what it smells like. There are no apparent leaks at the moment. The front middle burner did have stains on and around the burner head and orifice from food spilling. I cleaned it.I called techline to document the issue. Based on my diagnosis they concluded that the unit does not have any leaks. If the smell is indeed present when the main valve to the unit is off then the cooktop is not the source the potential gas leak. They said the cx is okay to use the unit. The unit is working as designed. The cx does not seem comfortable using the cooktop, so I turned the main valve off as it was. cx did not provide a signature at the end of the service.Sr7736947764"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details: 07/26/2023
Cx complaint that the unit is not dispensing cold water. I inspected the unit to confirm the complaint. The unit is cooling fine and cool water is being dispensed. The reservoir only holds about 2 cups of water so after 2 cups of water the unit will dispense warmer water until cools again. The unit is working as designed.
We serviced a
GE MICROWAVE
Model JVM6175EKES
Near Agawam, MA 01030
Mike K.
Job Details: 07/26/2023
"Unit not heating,but running through cycle, no sound of magnetron running. Capacitor check with spec .96uf, getting .5 and .2 on transformer windings. Verified 120v to transformer. Reassembled unit and tested again. Magnetron now running and heating. Estimate for magnetron saved, but as of now is functioning."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near South Windsor, CT 06074
Jeremy B.
Job Details: 07/26/2023
Found heavy ice build up on fresh food evap. Thawed ice off and replaced evap fan and then ran test 4. Found even frost pattern on fresh food evap but doesnt seem to be switching to freezer. Needs new main control and solenoid. Left compressor and evap with customer. ; rqstng P&A on 1 W10843055 (Control) and 1 W11429989 (Solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHGXKQ02
Near West Hartford, CT 06107
Ruben C.
Job Details: 07/26/2023
Checked unit found reservoir leaking ordering reservoir; ordrng 1 WP2256126 (Reservoir)
We serviced a
KENMORE DISHWASHER
Model 363.162291
Near Enfield, CT 06082
Gary V.
Job Details: 07/26/2023
"Inspected and found unit overloaded with suds, customer using too much detergent causing suds leak out the door, and informed them to not use so much detergent."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Enfield, CT 06082
Gary V.
Job Details: 07/26/2023
"Inspected and found broken ff door switch, replaced door switch and lites came back on, tested fine.; used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Somers, CT 06071
Gary V.
Job Details: 07/26/2023
"Inspected and found unit was spinning for over an hour, unit has stuck spin relay on main acu. Quoted and she will call. Also customer has some kind of plumbing problem and she going to have that looked at."
We serviced a
KITCHENAID MICROWAVE
Model KAW38AVM726
Near Denver, NC 28037
Mark C.
Job Details: 07/26/2023
Units control has all leds lit. Preformed hard reset no change. Removed control to find the main junction disconnected. Secured connection both oven and microwave work properly.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Clover, SC 29710
Mitch H.
Job Details: 07/26/2023
Tested and found motor humming but not starting. If door switch is held and drum is spun by hand it will run. Ordering drive motor and blower wheel.; ordrng 1 W11094983 (Drive motor) and 1 WPW10349492 (Blower wheel)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 07/26/2023
"Removed and replaced condenser fan motor. Reassembled, tested, allowed ice maker to go through start up, waited for compressor and fan to energize. All functions operating properly.; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Windsor Locks, CT 06096
Chuck M.
Job Details: 07/26/2023
Customer complaint is that dishwasher was not washing dishes and detergent was not dissolving. Ran diagnostics and found error codes F7e1 no heat. F6e1 float switch. Inspected and found wash motor was not running. Replaced wash; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28214
Robert A.
Job Details: 07/26/2023
"Cx complaint that the unit constantly flashes a f8e4 error code and wont drain. I inspected the unit to confirm the complaint. I found the code saved (f8e4). I cleared the code and ran a service cycle. I checked the float switch, it was full of water. I seen no leaks during the service cycle, all components passed with no issues. I suggested to keep an eye out for anymore leaks and make sure no items are blocking the spray arms rotation to prevent intermittent leaks. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 07/26/2023
"Found washer cap bad and motor pulley bad also lid switch is not working intermittently so it needs to be replaced as well. Part #W11307244 part# W11283592 part# W11395618 will call customer when parts come in. Motor has 10 yrs warranty; ordrng 1 W11283592 (Motor), used 1 W11307244 (Lid switch), and 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Springfield, MA 01103
Roger R.
Job Details: 07/26/2023
"Installed new base assembly due to not heating properly. Tested unit and compressor was running properly, unit tumbling well."