Service History 126 - Advantage Appliance Repair

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Charlotte, NC 28211

Jeff L.

Job Details: 12/26/2023

The unit had a F9 E1 fault code which is a drain issue. The unit had some water In the bottom of it. I hit cancel and the water drained out and pump cut off. I took pump off and checked for debris or glass I could not find any. I put unit on normal wash and let the unit go through pre rinse and the unit would never drain needs new control board and drain pump rescheduled for 1-2-24 pmPart#W11572094Part#W11462456; ordrng 1 W11572094 (Control board) and 1 W11462456 (Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/26/2023

"Customer complof noise. Said it wasnt a grinding noise ,pre like a whoosh. Found belt was stretched and making noise, replaced belt and ran spin. Verified proper operation. ; used 1 Wpw10006384 (Belt) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB1

Near West Hartford, CT 06117

Chuck M.

Job Details: 12/26/2023

Customer complaint is that dishwasher was not draining. Inspected and found drain pump impellers damaged due to glass broken in housing. Found knock out plug in garbage disposal blocking water flow. Removed plug and replaced drain pump. Dishwasher draining. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

BOSCH DISHWASHER

Model SHP878WD5N/11

Near Hartford, CT 06105

Chuck M.

Job Details: 12/26/2023

Customer complaint is that dishwasher was not draining. Inspected and found glass obstructing drain pump impeller. Cleared glass and tested. Dishwasher checked ok. Showed customer it works.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2772HEZ00

Near Northampton, MA 01060

Mike K.

Job Details: 12/26/2023

"Fire department. Unit was leaking in rf area, had shut water off. Turned water on and found leaking from connector to filter assy, was not seated fully. Corrected and no more leaks, tested with dispenser and with icemaker fill. Unit also upper lights dim, freezer light out, loud damper motor, but functioning.Leaks resolved quoted for light and damper. Denied, just leak repair on this visit.Matt Lemberg was contact on visit, says they usually pay by PO and to send them invoice and w9.So no payment collected. Left as incomplete for payment collection, but work is done.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Berlin, CT 06037

Jimmy R.

Job Details: 12/26/2023

"Checked over unit and found machine flickering lights when washing and when filling unit would bang the pipes, advised customer pipes are from washer switching from hot to cold this is normal operation and to stop banging they can get suppressors for the pipes this will stop it from making noise. Checked the voltage to machine and found unit dripping down to 106 v when agitating checked capacitor and found bad replaced and rechecked power, unit is now reading 120v but still dimming lights found unit on a plug with to many items moved plug and unit is now working properly and all functions are working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, NC 28037

Ryan S.

Job Details: 12/26/2023

"Retuned to install parts ordered. Installed parts and reassembled. Got Same error code. Ordering new appliance manager due to faulty appliance manager, also ordering , control board, and inverter, also 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 WPW10260060 (Control board) and 1 W11325784 (Microwave appliance manager.) and 1 W11578579 (Inverter), rqstng P&A on 1 2xtimeframee (2xtimframe e)"

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Denver, NC 28037

Ryan S.

Job Details: 12/26/2023

"Customer complaoemd top level not heating properly, then she used lower oven, after awhile lower oven started burning cookies. Found upper oven bake and convect not working, ran lower oven and found lower oven elements working but temp sensor not reading temps properly, was 330? and oven read as 215?. Quoted repair of 664$, collected via card. Informed customer office will call when parts come in. ; ordrng 1 WPW10207398 (Bake element) and 1 WP9760769 (Convect element) and 1 WPW10131825 (Thermostat)"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Coventry, CT 06238

Amanda R.

Job Details: 12/26/2023

Explained that door has to be shut in order for broil to work tested operation normal

We serviced a

GENERAL ELECTRIC WASHER

Model GTW335ASN2WW

Near Thompson, CT 06262

Amanda R.

Job Details: 12/26/2023

Model not dispatched correctly missing 2 and w need to recall extended warranty and make sure model is correct ; O-emld tckt

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/26/2023

Control panel not powering on and bake and broil not working. Found good supply power. Found burnt out control. Needs new. ; ordrng 1 W11105615 (Control) and 1 W11082269 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Chicopee, MA 01013

Mike K.

Job Details: 12/26/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28262

Robert A.

Job Details: 12/26/2023

"Cx complaint that the unit is not starting occasionally. I inspected the unit to confirm the complaint. I found the unit is starting fine. It heats, tumbles and has good airflow. The unit does still rumble more than usual while it runs. Im ordering new rollers and a new control board to resolve the issue.; ordrng 4 WPW10314173 (Rollers)s and 1 W11565024 (Control board)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS0

Near Charlotte, NC 28262

Robert A.

Job Details: 12/26/2023

"Cx complaint that the unit is leaking gas from the LR burner. I inspected the unit to confirm the complaint. I found no leaks coming from any burners or joints near the regulator and incoming gas line. The gas company tagged the unit, however my gas tester found no obvious leaks anywhere. I quoted the manifold as a potential part. The cx does not want to go through with the repair at the moment."

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 12/26/2023

"Disassembled washer, removed and replaced gear case. Reassembled, ran DLMS calibration and component tests for agitate and spin. All tests passed and all components and functions tested properly.; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE and 1 W11550891 AGITATOR"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/26/2023

"Checked and tested, ran diagnostics. Found F2E1 user interface error. Ran component tests, found blower would not start. Ordering console and blower. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 W11245567 (Blower) and 1 W10887855 (Console)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/26/2023

"Checked and found drive belt had broken and shredded. Replaced belt, ran DLMS calibration and component tests for agitate and spin. All functions operating properly.; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE , used 1 WPW10006384 (Drive belt) from stock"

We serviced a

GE DRYER ELECTRIC

Model GTD75ECSL0WS

Near Amherst, MA 01002

Chris B.

Job Details: 12/26/2023

Complaint that the unit is not heating or turning. Found bad belt. Quoted parts and labor. Replaced part and unit running normal. Good heating. 1yr warranty on parts and labor.; used 1 137292700 (BELT) from stock

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WETLV27HW2

Near Charlotte, NC 28206

Ryan S.

Job Details: 12/26/2023

"Customer complained unit leaking, hooked up unit to water lines and drain line. Ran quick wash after checking under unit for Dave or loose hoses. None found. Ran quick wash. No leaks detected. Informed customer Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, NC 28212

Ryan S.

Job Details: 12/26/2023

"Came to install parts ordered by previous tech, evacuated system and foudn almost no Freon . installed new compressor ran leak check. Still leaking. Installed evap, ran leak check. Still leaking. Charged 140 nitrogen. Found at 135 after 20 min, called tech line , tech line put unit in for exchange. Unit is not repairable. Informed customer someone will contact them I am few days about issue. sr#7738092208 ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950U/AA

Near Thompson, CT 06255

Amanda R.

Job Details: 12/26/2023

The lower wash arm assembly not moving making noise like trying to move top rack is normal ; rqstng P&A on 1 Dd97-00501e (Lower sparky arm) and 1 Dd97-00484d (Spray arm)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Putnam, CT 06260

Amanda R.

Job Details: 12/26/2023

"Replaced cooktop,operation normal"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Killingly, CT 06241

Amanda R.

Job Details: 12/26/2023

Replaced gear case and wash plate

We serviced a

MAYTAG DRYER

Model MDE508DAYW

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/26/2023

Fryer maki g loud scraping noise. Found glide bracket broken needs new. ; ordrng 1 WP37001036 (Bracket)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/26/2023

Found door in dispenser broken. Replaced and tested all checks ok.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/26/2023

Washer not shifting and goes to done after starting wash. Found shifter getting 120vac but making abnormal noise need new shifter and clutch. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Clutch)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/26/2023

Customers complaint is the washer makes a banging noise. The banging noise is water hammer. Recommend customer install arrestors to help with pipes banging.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKB1

Near Newington, CT 06111

Jeremy B.

Job Details: 12/26/2023

Installed new panel and UI. ran self test all checks ok.

We serviced a

WHIRLPOOL M/W OTR

Model WMH54521JZ00

Near Charlotte, NC 28269

Robert A.

Job Details: 12/26/2023

"Cx complaint that the unit is blowing the bulb even after replacement. I inspected the unit to confirm the complaint. I found the current bulb has blown, the cx said this happen multiple times after replacing the blown bulb. All other functions work fine. The unit needs a hood control that operates the hood light. Im ordering the part for the return visit.; ordrng 1 W11133799 (Hood control)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Southington, CT 06489

Jimmy R.

Job Details: 12/26/2023

"Checked over unit writing and found a little bit darker but same issue Cant see the setting for cooktop, advised customer unit is just made this way and we agreed there nothing we can do its just how it got stamped he will live with it. Checked functions and unit is working properly"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ08

Near Charlotte, NC 28269

Robert A.

Job Details: 12/26/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28269

Robert A.

Job Details: 12/26/2023

"Cx complaint that the unit is washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle, the unit filled and drained but there was no wash action. I replaced the sump and tested the unit for the cx. The new sump is leaking from the motor seal. The unit needs a sump motor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11613479 (Sump motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/26/2023

"Tested unit and found machine would not make ice or dispense water, checked ice maker and found unit stuck in a harvest cycle and heater on, cycled ice maker unit cycled but never filled checked water dispenser and no water. Checked filter and found filter had not been turned down all the way causing unit to not release water, cycled ice maker and dispenser all are now operating properly"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/26/2023

"Checked over unit and found machine would not drain water and leaking from front, checked leaking and found door bellow drains clogged up causing water to over flow and drip from door, cleaned bellow and checked drain. Found drain hose crimped and drain pump screen clogged with hair, removed clog and fixed drain hose to stop from crimping ran a drain and unit is now operating properly, advised customer there water feed hoses are leaking and need to be replaced quoted hoses and they have extra set they will put on"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near New Britain, CT 06052

Chuck M.

Job Details: 12/26/2023

Customer complaint is that washer would not start. Powered on washer and held start button and washer started sensing. Lid locked and cycle started. Customer has trouble holding down start button.

We serviced a

WHIRLPOOL DRYER

Model lse1000

Near New Britain, CT 06053

Chuck M.

Job Details: 12/26/2023

Customer complaint is that dryer was noisy. Then stopped working. Inspected and found sock in blower housing obstructing fan. Removed sock and tested. Dryer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Manchester, CT 06042

Jeremy B.

Job Details: 12/26/2023

"Installed new water filter housing and diffuser. Received dual valve needs Main valve. ; rqstng P&A on 1 WPW10238100 (Valve), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Canterbury, CT 06331

Amanda R.

Job Details: 12/26/2023

The wires going into terminal block burnt quoted for new wire harness

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windham, CT 06280

Amanda R.

Job Details: 12/26/2023

When unit is off but water turned on coming to inlet valves its just running into basket needs new valves ; ordrng 1 W11513255 (Valve)

We serviced a

KITCHENAID RANGE GAS

Model KFDC506JSS01

Near Ware, MA 01082

Chris B.

Job Details: 12/26/2023

Replaced part and unit working normal. 1yr warranty on parts and labor.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/26/2023

"Tested washer and found unit full of water and would not start a wash cycle, canceled out unit and found machine would not drain any water from tub checked voltage to drain pump and no power being sent to turn on pump. Checked power from control and 120v coming out of control, ohmed wires for pump and found brown wires in harness some where. Traced harness and found wires broken where they split off, repaired broken wires and unit is now draining and operating to factory specs"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Waterbury, CT 06710

Jimmy R.

Job Details: 12/26/2023

Installed all new valves and parts ran machine thew a test cycle and softener is now dispensing and all operations are working to specs

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Britain, CT 06053

Chuck M.

Job Details: 12/26/2023

Broke off wash plate and replaced hub. Leveled washer and tested. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rock Hill, SC 29730

Mitch H.

Job Details: 12/26/2023

Removed and replaced LED kit. All lights now working properly.

We serviced a

WHIRLPOOL WASHERUTK

Model WTW5057LW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 12/26/2023

"Tested and found cold valve will not shut off, constantly flowing. Needs valve. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11513255 (Valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Springfield, MA 01118

Roger R.

Job Details: 12/26/2023

"Found tub full of water, drain pump getting power and humming. Removed water, the removed pump and found broken glass in pump area. Cleared glass reassembled and tested. Unit working ok now. Drains properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Springfield, MA 01118

Roger R.

Job Details: 12/26/2023

Installed new lid strike due to broken part. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Wilbraham, MA 01095

Roger R.

Job Details: 12/26/2023

"Upon installing the new door panel the door handle retaining screw broke. Will need new screw and mounting stud. ; ordrng 2 W11157086 (Stud, mounting)s and 2 W10826179 (Screw, door handle)s"

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200

Near Springfield, MA 01108

Roger R.

Job Details: 12/22/2023

"Not home, called office and confirmed"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Somers, CT 06071

Gary V.

Job Details: 12/22/2023

"Inspected and found cold side inlet valve failure, quoted and customer will call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/22/2023

Spoke with Gabe the homeowner and he refused to pay for parts I spoke with Randy and he advised to go on out and take pictures and document what was happening. I went on out and they have ring door bell I rang several times and never got anyone to the door. I tried calling Gabe back to confirm someone was home but I didnt get a answer. They may have cancelled the call because I informed customer he had to pay for ice maker and water valve. At this time call complete; dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE and 1 W11557001 ICEMAKER

We serviced a

MAYTAG WASHER

Model MVWC6ESWW1

Near Westfield, MA 01085

Mike K.

Job Details: 12/22/2023

"Unit will not start. Cs pries open top of unit and control is broke off the console. Found the issue was a failed lid switch, jumped and was ably get unit to start a cycle, cant tell which because control dial is stripped.Unit would need a new lid switch, control and dial assy at the least. Dial is nla.Collected for service call only."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/22/2023

Found stator motor cover loose checked the bolt to make sure it was not broke off or defective and it was fine. I put bolt back on and tightened unit ran and checked okCall complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chicopee, MA 01022

Roger R.

Job Details: 12/22/2023

"Found dryer drum has paint coming off. Was not painted properly and will need to be replaced. Will order new drum. ; ordrng 1 W10899578 (Drum, complete)"

We serviced a

SAMSUNG RABGE

Model NX60A6511SS

Near Andover, CT 06232

Jeremy B.

Job Details: 12/22/2023

Oven not going over 175 In bake. Found weak igniter. Replaced and preheated to 350 all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Clover, SC 29710

Mitch H.

Job Details: 12/22/2023

Tested and ran diagnostics. Found F1E1 control board error. Relay on board bad. Requesting P&A for control and console.; rqstng P&A on 1 W11448962 (Control) and 1 W11600634 (Console)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28214

Robert A.

Job Details: 12/22/2023

Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found the unit is getting 245v at the wall and terminal block. I found the TCO fuse has blown and needs to be replaced. My TS says I have 2 but there is 0 on my van. Im ordering the part for the return visit.; ordrng 1 279816 (TCO kit)

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Belchertown, MA 01007

Mike K.

Job Details: 12/22/2023

"Unit under 1yr wp warranty per service bench. Cs just received unit, flipping circuit breaker when plugged in. Found l1 connectivity to ground on unit, found light socket lead touching rear panel. Adjusted and cleared. Verified all burners functioning, bake and broil functioning.Light will not turn off. Light relay on main control.Pulled bulb out of unit so customer can use until repaired.Ordering control/bulbOffice to contact cs when parts come in to schedule return visit ; ordrng 1 W11548762 (Control) and 1 WPW10571723 (Bulb)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Granby, MA 01033

Mike K.

Job Details: 12/22/2023

"Verified nothing between tub/basket , removed tub ring and nothing visible, nothing seen from below.Replaced actuator as only error previously was F7e1.Ran self test fine, there was an f8e1 error in history today, long fill. As noted before flow is not great but is going through a prefiltration unit. Ran normal cycle through fill and into agitate, cancelled and drained fine.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

We serviced a

KENMORE DISHWASHER

Model 665.13032K114

Near Amherst, MA 01002

Mike K.

Job Details: 12/22/2023

"Unit leaking from hose between sump and pump. To repair unit will need to be pulled out, electric looks like it will need to be disconnected, too short to pull out attached.Quoted for hose assy/ labor. Accepted.Cs knows the electric will need to be turned off at breaker and disconnected from unit. New hose comes with screw closure clamps.; ordrng 1 W10445975 (Sump to pump hose connector)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, CT 06095

Gary V.

Job Details: 12/22/2023

"Arrived and found ui panel came incomplete, need additional parts, will order and return.; ordrng 1 W11662667 (Ui harness) and 1 W11627516 (Encoder) and 1 W11633359 (Controller)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Windsor, CT 06095

Gary V.

Job Details: 12/22/2023

"Installed parts listed and cycled back on, tested fine now.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC and 1 W11457241 PAN-DRIP"

We serviced a

SAMSUNG RANGE

Model NE63T8111SS/AA

Near Windsor, CT 06095

Gary V.

Job Details: 12/22/2023

"Inspected and found multiple problems, both front burner switchs are shorted because the seal to touch display and switchs is deteriorated causing spillage from cooking to migrate down into switchs and electronics, will submit estimate for parts needed and call customer with return date.; rqstng P&A on 2 DG44-01006C (Surface switch)s and 2 Dg63-00715a (Gasket seal)s and 1 DG96-00776B (Touch assy)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Southbridge, MA 01550

Amanda R.

Job Details: 12/22/2023

Bake ignitor not glowing getting power replaced ignitor tested operation normal ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL RANGE

Model JDRP636HL00

Near Holland, MA 01521

Amanda R.

Job Details: 12/22/2023

Replaced door hinges door closing normally

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Springfield, MA 01119

Roger R.

Job Details: 12/22/2023

Installed new main control and unit working properly and responding well ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GSS25LSLNCSS

Near Springfield, MA 01108

Roger R.

Job Details: 12/22/2023

"Installed new heater, limiter and main control to rectify a no defrost issue. All ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/22/2023

Replaced UI posting message please select a available cycle and they all are available. Also found service bulletin on this station g check the ribbon on UI. the ribbon was attached faulty UI needs replaced. Replaced UI unit ran and checked okCall complete

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Springfield, MA 01118

Roger R.

Job Details: 12/22/2023

Installed new main board again and this time unit responding properly. Heating ok and not abnormally noisy.

We serviced a

MAYTAG DRYER

Model MEDB200V00

Near Dallas, NC 28034

Ryan S.

Job Details: 12/22/2023

"Customer complained unit drying but not well. Found exhaust was clogged, also found door latch was broke. Causing door to pop open during run. Replaced door catch, unit working properly when not hooked up to vent in home. Informed customer to get exhaust in home cleaned. ; used 1 279570 (CATCH KIT) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Lowell, NC 28098

Ryan S.

Job Details: 12/22/2023

Customer complained unit not heating . Found unit not getting proper voltage. Proper voltage at receptacle but receptacle was not transferring power to the pigtail. Unit needs new receptacle. Informed customer to call electrician.

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Belmont, NC 28012

Ryan S.

Job Details: 12/22/2023

"Customer complained unit wont start. Found door switch good, thermal fuse good. Proper power to unit. Found power to timer and motor. Found exhaust pipe inside unit was. Or proper installed so debris and lint were filling inside of unit, which shorted out motor, and timer. Ordering motor, timer, start switch and fan wheel. She doe return time for 12-28-23 am. ; ordrng 1 WPW10448901 (Motor) and 1 WP3977456 (Start switch) and 1 W10854240 (Timer) and 1 WP696426 (Fan wheel)"

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near Belmont, NC 28012

Ryan S.

Job Details: 12/22/2023

"Returned to install all parts ordered. Installed spark module, orifice tubing switch harness and cooktop. Reassembled and ran all. Burners, all burners ignited properly, verified proper operation."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Stanley, NC 28164

Ryan S.

Job Details: 12/22/2023

"Customer complained unit cuts off randomllu after 10 or so minutes of running. Even on timed dry, but will cut back on after it possibly cools down. Ran unit and found motor making loud noise and also drum wheel making noise, ran unit and unit didnt cut off at about 10 mins of running,called Saftey to report issue, they recorded findings. Needs motor, fan wheel and dryer repair kit. Quote 490$ for repair and saved quote. Customer didnt want to repair unit."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found machine not washing and not spinning out clothes ran a test cycle and found agitator spinning out of control when unit shifted into a spin found when agitating the agitator would move super slow and make a loud noise, tried to remove agitator but is is ceased to the Gearcase checked actuator and motor and found motor pulley loose and not grabbing actuator making noise and not shifting into a full cycle. Will order new actuator,motor,hub Washplate, capacitor and screw for Washplate parts tentative p/a extra labor and time needed ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W10752187 (Screw) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11283592 (Motor), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found fridge temps all over the place and not holding sometimes the fridge would freeze and the freezer would be warm then the fridge would be warm, checked frost pattern and unit would frost up and stop almost half way and unit is making a gurgling noise, tried to recharge unit and same issue frost pattern would not advance, unit is restricted and may have a leak in cabinet will need to flush with nitrogen and pump down to find leak. Unit should be replaced with a new fridge, will order evaporator and couplings to be safe extra time needed plz ; ordrng 1 W11562258 (Evaporator) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Stub)"

We serviced a

WHIRLPOOL DRYER

Model MDE2500AYW

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found when tumbling dryer would make an awful squealing noise, removed drum and found rear right roller rusty causing noise, lubed rollers and idler and cleaned shaft roller is now operating normally. Ran dryer and unit is working to factory specs ; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP33002535 BELT , and 1 WP6-3700340 IDLER PULLEY"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Meriden, CT 06451

Jimmy R.

Job Details: 12/22/2023

"Tested unit due to not cleaning and found errors F9e2 draining or drain pump electrical issue f8e4 inlet over fill switch open, let unit and checked water levels found ok used clear door and checked washing found middle wash arm spraying water from center of wash arm checked wash arm and found split and not sealing causing water to flow out of middle and never move wash arm. Will order new diverter and manifold parts tentative p/a ; ordrng 1 W11545334 (Manifold) and 1 W11507999 (Feed tube), states that autho needed"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, NC 28105

Jeff L.

Job Details: 12/22/2023

Found wire loose in 4x4 box reattached unit ran and checked ok

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Meriden, CT 06451

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found washer would only put cold water into machine never hot water, cycled hot valve on and unit never would come on. Removed console and found hot selinoid connection only connected with one terminal this was not allowing power to valve fully and never coming on, reattached and hot water came right on and all operations are now working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, CT 06010

Chuck M.

Job Details: 12/22/2023

Customer complaint is that dishwasher was not getting water. Ran diagnostics cycle and no error codes. Washer filled but did not wash. Motor just clicks. Ordered wash motor assembly.; ordrng 1 W11613479 (Wash Motor Assembly)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, CT 06010

Chuck M.

Job Details: 12/22/2023

Installed cam and inlet valve. No leaks found. Checked ok.

We serviced a

JENN-AIR RANGE

Model JGRP430HL05

Near Fort Mill, SC 29708

Mitch H.

Job Details: 12/22/2023

"Disassembled, found that one wire of harness was pinched between valve bracket and front panel and shortened. Replaced harness, spark module and igniter. Reassembled, tested, all cooktop burners and oven operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 12/22/2023

"Tested dishwasher, confirmed unit leaking from heater at back right. Removed heater, found both washer eaten away and missing. Replaced heater, tested, no leaks found. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW00

Near Worcester, MA 01604

Aimee Z.

Job Details: 12/22/2023

"Wrong lights order center light led and needs new gasket right doorCust has broken shelf right door bottom bucket shelfCwa cost 67.22; ordrng 1 W11527432 (Led light) and 1 W10830276 (White gasket), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Hartford, CT 06114

Jeremy B.

Job Details: 12/22/2023

Ice still forming on evap causing poor cooling. Needs new defrost control and harness with bimetal. ; ordrng 1 W11577965 (Defrost control) and 1 W11577969 (Harness)

We serviced a

WHIRLPOOL DRYER

Model Medx6stbw1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/22/2023

"Customer had start switch removed when I arrived, reinstalled, tested, dryer would shut off after a few seconds. Tested and secured connection on back of timer, dryer and all controls and components now operating properly. Collected for service call on cc."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/22/2023

Washer is in a Commercial dry cleaner and laundry and used for commercial purposes. Advised customer that warranty will not cover a home washer for commercial use. Advised customer to call Maytag commercial division or if he needs guidance through the process to call our office. No work performed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 12/22/2023

Water leaking at the bottom from the motor sump assy. Needs a new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 12/22/2023

Installed new outter tub and basket but when trying to get tub ring on the tub is slightly warped and tub ring not fitting. Found control pane cracked meds new. ; ordrng 1 W11219115 (Outter tub) and 1 W11478525 (Control UI) and 1 W11590590 (Tub ring) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Cromwell, CT 06416

Jeremy B.

Job Details: 12/22/2023

Found led in fresh food section burnt out causing lights to flicker. Customer will buy new bulb and replace themselves.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS00

Near New Britain, CT 06051

Jeremy B.

Job Details: 12/22/2023

Oven not working. Found it in demo mode. Was able to get out of demo mode and program all checks ok.

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Britain, CT 06051

Jeremy B.

Job Details: 12/22/2023

Dryer not heating. Found open high limit. Replaced and tested found very little flow of air exhausting. Found lint Shute clogged. Cleaned and tested all checks ok with dryer. The vent is very long and must be cleaned and shortened.; used 1 279816 (THERMAL KIT) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Southington, CT 06489

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found washer stuck in a drain cycle and unit would not stop, ran diagnostics and found errors F0e5 off balance load f0e2 over suds canceled out unit and recalibrated machine unit went threw as designed. Ran a wash and spin cycle and unit is now going threw as designed, advised customer on over suds and running vinegar thew a clean cycle also water pressure would come in normal then slow way down advised it may get to a rinse and start over they will be fixing the water and it should be ok after."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found machine would never start a cycle unit would come on start and go right to done, checked errors and found tachometer error checked actuator during a test cycle and found no engaging, replaced faulty actuator and ran a calibration cycle unit went thew, ran a wash cycle and machine went right to done again never washing. Checked harness and found when moved harness and ran unit would go threw and work once moved again it would stop harness faulty going to actuator. Will order new harness,cntrl and valve due to cold water slow and valve is very noisy no settlement in screen.; ordrng 1 W11626074 (Cntrl) and 1 W11513255 (Valve) and 1 W11643701 (Harness main), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JS0

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found oven not heating up and erroring out, checked errors and found F6e1 oven over temp when heating, checked oven sensor and found reading 800 ohms should read between 1,000-1200 replaced faulty sensor and heated oven to 350 degrees checked temps and unit is now heating and operating properly ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near Norfolk, MA 02056

Aimee Z.

Job Details: 12/22/2023

"This time Cust had runningIce is thin and water found the cabinet hot and was restricting air flow very hot, cleaned and advised Cust to leave Cust cover off ice maker advised customer to wait week end and call us"

We serviced a

GE COOKTOP

Model PHP9036DJ5BB

Near Norfolk, MA 02056

Aimee Z.

Job Details: 12/22/2023

Installed new front burner and tested complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28226

Jeff L.

Job Details: 12/22/2023

Found timer not working on time setting also the drum is shaped like a egg need two parts for good repair. Office please reschedule when customer calls inPart#WPW10436303Part#W10899578***please drop ship drum to customer please***; ordrng 1 WPW10436303 (Timer) and 1 W10899578 (Drum)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/22/2023

"Tested washer, found it trying to start cycle but after a few seconds going straight to done. Checked and found capacitor weak. Replaced capacitor from t/s, tested, all cycles and functions operating properly.; used 1 W11395618 (Capacitor) from stock"

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