We serviced a
ESTATE DRYER
Model EED4300VQ1
Near Charlotte, NC 28216
Robert A.
Job Details: 10/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 10/17/2023
Cx canceled the appt at the door. The thought it was under warranty. They want to call WP for coverage. I did not diagnose the unit.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Charlotte, NC 28214
Robert A.
Job Details: 10/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 10/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW08
Near Charlotte, NC 28269
Robert A.
Job Details: 10/17/2023
"Cx complaint that the unit is not cooling again. The compressor and control was replaced 8/04. I inspected the unit to confirm the complaint. I called techline to document the issue. They had me run multiple tests from the components and control board. All test passed, they suggested that I adjust the temp sensor position on the evap onto the insulated sleeve. The cx will call back if they have more issues.Sr7737571319"
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Coventry, CT 06238
Jeremy B.
Job Details: 10/17/2023
Left front burner not lighting. The igniter is damaged. Needs new. ; ordrng 1 W10657995 (Electrode)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, CT 06268
Jeremy B.
Job Details: 10/17/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Agawam, MA 01001
Mike K.
Job Details: 10/17/2023
"Unit is showing f3e0 error. Oven sensor open/shorted bake/broil/clean over temperature,Sensor measuring 1.088 at room temp, same reading at control.240 voltage at terminal. Cleared error by cancelling and ran bake set for 350 preheated fine. Power cycling properly to bake. Tested in broil, did cycle off after several minutes on. Turned off and put unit back together and while sliding back into position the unit gave the f3e0 error again. Everything was off at this point.Ordering control and sensor.; ordrng 1 W11528249 (Control) and 1 WPW10181986 (Sensor probe)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Matthews, NC 28105
Jeff L.
Job Details: 10/17/2023
Found soap dispenser not opening allowing soap to enter dishwasher. The factory has updated the solenoid on this housing for better operation. All other components are working as they should. No fault codes are present in unit. No leaks. Unit ran and checked okCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Matthews, NC 28105
Jeff L.
Job Details: 10/17/2023
"Found UI not responding to fingers and not starting unit. The unit needs a new UI control. The customer isnt happy with the office , upset we collect up front for labor not done. Customer decided to do the repair. Part are covered for 2 thru 5 yrs and customer is paying labor. Office will call customer when part comes in.Part#W11162732"
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Southington, CT 06489
Jimmy R.
Job Details: 10/17/2023
"Tested dryer and found unit would not respond to power button nothing would come on, checked drum light and light is on checked voltage to terminal block and 240v is present and 120v in each leg, removed console to check control and found green light flashing on main control and on interface, unplugged interface to reset and checked operation found unit now working. Ran machine threw a diagnostics and a factory reset ran several times dry and normal cycles unit is now operating to proper specs"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Westfield, MA 01085
Mike K.
Job Details: 10/17/2023
"Error history F7e1 x3, F0e5,f9e1 cleared history.Ran diagnostic cycle. Filled, drained, agitated fine. Failed in spin F7e1.Replaced actuator and ran again, completed with no errors.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/17/2023
"Ran dryer and found unit tumbling and heating normally checked venting and found vent kinked in half causing poor air flow and unit to short cycle, fixed venting to allow unit to breath better checked heating and unit is now cycling and operating to proper specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 10/17/2023
"Ran washer and checked for leaking found water would leak when unit would go into a drain cycle, checked drain and found drain line had been rubbing on the concrete flooring witch rub a hole thew the drain line witch started to leak, fixed drain line and cut off piece that had a hole in it secured drain line to stop from rubbing and causing another leak. Ran washer and recalibrated cntrl checked operations and unit is now working to factory specs. Advised customer drain line is a longer drain and would not be covered quoted for drain hose, they are going to go to the store it was punched and get a replacement hose to be safe"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 10/17/2023
"Checked over fridge and found freezer door and fridge door rusting on sides of unit, tried to remove rust with cleaner and the marks had made pits in the stainless leaving them a shiny color. Both doors needs to be replaced from rusting doors seem like they are missing the coating over the stainless, also siliconed around door cabinet due to a big gap letting warm air into unit. will order new doors advised customer they will be delivered to there house plz make sure they are ok advised it will take some time to get the doors once in we will set up a return visit ; ordrng 1 LW10803965 (Freezer door) and 1 LW10803941 (Fridge door) and 1 W11178521 (Nameplate), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, CT 06706
Jimmy R.
Job Details: 10/17/2023
"Tested unit and found when running a cycle machine would start to fill then go right to done and complete the cycle never washing, ran diagnostics and found error F7e1 tachometer missing or wrong signal Ran a self test and unit errors out F7e1. Checked actuator and found not cycling causing unit to error out and go to done. Replaced faulty actuator and recalibrated cntrl ran unit thew a wash and spin all operations now working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Waterbury, CT 06705
Jimmy R.
Job Details: 10/17/2023
Installed new controls and ran unit thew a calibration to reset cntrls checked over unit and machine is now washing and all functions are working to proper specs
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details: 10/17/2023
Needs main board. Defaults to drain and door remains locked. Unit will need a new main control. ; ordrng 1 W11616491 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Worcester, MA 01606
Angel R.
Job Details: 10/17/2023
"Ran diagnostics found F7E1 tachometer missing. Installed new actuator, tested ok.; used 1 W11481722 ( Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Warren, MA 01083
Chris B.
Job Details: 10/17/2023
Complaint that washer wasnt finishing the cycle. Found drain pump intermittent. Did a full continuity test on all connections. Found loose connection at the control board to the drain pump. Adjusted and cleared out the drainage too. Unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WH31BKE
Near Worcester, MA 01610
Chris B.
Job Details: 10/17/2023
Complaint that the unit is not cooling properly. Call tech line because model # has no tech sheets documentation and tech line mentioned to have the customer call Whirlpool customer service for replacement due to unit not having technical documentation available. SR#7737576499. Unit is under warranty.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Auburn, MA 01501
Chris B.
Job Details: 10/17/2023
Found part was the wrong part. Will order correct part engineering number is 0 on this unit. ; ordrng 1 W11626077 (Control Touch UI)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Torrington, CT 06790
Ruben C.
Job Details: 10/17/2023
Cust is cancelling fully for now Spanish speaking thought it was only 129.00 for entire service if she calls back would like Spanish speaking tech gave her my name Ruben
We serviced a
WHIRLPOOL REFRIGERATOR
Model FRT18B5AW5
Near Chicopee, MA 01013
Mike K.
Job Details: 10/17/2023
Replaced defrost thermostat and verified defrost working. Steamed clear evap.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southbridge, MA 01550
Chris B.
Job Details: 10/17/2023
Replaced all parts and ran a dry diagnostic cycle. Unit didnt have access to the water a drain lines. Mentioned to the customer to connect the unit and give it a quick cycle test to verify if all run through properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Watertown, CT 06795
Jimmy R.
Job Details: 10/17/2023
Installed New gaskets and filter housing heated door gaskets so they would seal against cabinet checked over all operations and unit is now sealing and operating to specs ; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Easthampton, MA 01027
Mike K.
Job Details: 10/17/2023
"Taking a long time to dry. Tested and unit is working gniting, but no air flow. Clogged vent at outside fitting. Cleared the clog and what build up inside vent I could reach. decent flow verified.Recommended replacing my vent (flexible) to have a clean start. Ran drier for 20+ minutes with no issues.; dspstn on spec-tagged invntry: 1 WPW10328463 COIL-VALVE"
We serviced a
SAMSUNG RANGE
Model NX60A6311SS
Near Northampton, MA 01062
Mike K.
Job Details: 10/17/2023
"Could not replicate issues, intermittent beeping, sometimes oven turning off prematurely.Replaced touch panel. Preheated to 350 fine.For intermittent oven issues also ordering control. Office to contact cs when part comes in with authorization to schedule return.; rqstng P&A on 1 DG94-04041C (Control)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near New Britain, CT 06053
Chuck M.
Job Details: 10/17/2023
Customer complaint is that oven has error code F8e0 cooling fan speed low. Confirmed error and ordered upper and lower blower. ; ordrng 2 W11245567 (blower)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/16/2023
"Inspected and found evap fan seized, will order and return.; ordrng 1 WP4389155 (Evap motor)"
We serviced a
MAYTAG DISHWASHER
Model WDT740SALZ0
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/16/2023
Retuned to install new panel. Installed panel. Checked ok. Took pictures. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/16/2023
Complaint washing machines be leaking I found error codeF0e2 in history only code I found water suds still in vent tube and lint all around vent tube and on steel frame back wall. I found no cracks or splits in valves or holes in gasket no tub or drain tube hose leaks no water in the front of the unit only place still wet is right rear corner and tub below vent tube.Whirlpool file number 7737569674 whirlpool file number
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Cramerton, NC 28032
Ryan S.
Job Details: 10/16/2023
"Customer complained of noise during preheat. Ran preheat and convect fan making noise. Ordering convect assembly, scheduled return call for 10-20-23 am. ; ordrng 1 W11414552 (Convect assembly.)"
We serviced a
AMANA COOKTOP
Model AKS3040SS
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/16/2023
Found ignitors not popping need to be replaced.. (2) ignitors Part#WPY0316773; ordrng 2 WPY0316773 (Ignitors)s
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sharon, MA 02067
Aimee Z.
Job Details: 10/16/2023
"Cust had dryer off wash and could get at back of washerfound the shipping bolts still in washer, I removed themAlso there running through extension cord with plug to by pass ground Advised to run in plug its a old house . Hes having outlet replaced Installed new bellows and Cntrl and ran diagnostics Complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/16/2023
Found filter housing pulling apart and cloths Gerri g stuck. Replaced and secured all checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near West Hartford, CT 06117
Ruben C.
Job Details: 10/16/2023
Checked unit ran diagnostics no error codes in memory ran component test normal all function working normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Clover, SC 29710
Mitch H.
Job Details: 10/16/2023
Customer had dishwasher out and said she would have it put back in place. Removed and replaced pump/motor assembly. Tested dishwasher and checked for leaks. Operating properly and no leaks.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near York, SC 29745
Mitch H.
Job Details: 10/16/2023
"Found refrigerator operating on arrival. Customer says that the refrigerator keeps losing power and nothing works at times, says this has happened multiple times and then unit starts back up. Ordering control and pantry board and harness. Checked part availability and scheduled return visit for 10/19 12-5; ordrng 1 WPW10624574 (Control board) and 1 WPW10675033 (Board) and 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/16/2023
Replaced control along with parts on ticket 398740. Washer operating properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stanley, NC 28164
Ryan S.
Job Details: 10/16/2023
Customer complained unit still takes too long to dry clothes. Upon arrival put dryer test kit in dryer. Ran unit and found vent test kit card never fell when unit was hooked up to houses exhaust system. Unhooked unit from houses exhaust system/vent hose and card fell down 3 of 3 times. Checked to make sure unit thermostat was turning heater on and off at proper temps. And made sure unit didnt have any obstructions in blower housing. Verified proper operation. ; used 1 W11224254 (Vent test kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Charlotte, NC 28216
Robert A.
Job Details: 10/16/2023
The cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Robert A.
Job Details: 10/16/2023
"I installed the ordered parts and tested the unit for the cx. The unit is still not spinning or agitating. I checked the lower harness to the motor and the red wire is broken. Im ordering the lower harness to resolve the issue.; ordrng 1 W10692115 (Lower harness), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Charlotte, NC 28269
Robert A.
Job Details: 10/16/2023
"Cx complaint that the unit does not run, it just shows an error code. I inspected the unit to confirm the complaint. I found an error code flash when I start a cycle (f1e4). I replaced the control board and tested the unit, it still did not work. I ran multiple tests in diagnostic mode, all worked except #1 (turntable and cavity light). It would chime when I pressed the button then stop. I replaced the turntable motor and the same thing happened. The unit needs new door switches. Im ordering the part for the return visit.; ordrng 1 W11244494 (Switches) and 1 W11552018 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 10/16/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine, I ran multiple tests related to the IM. 57 (passed), 56 (e5), 45 (Filled with water), 36 (fan runs), 15 (sensor worked). The unit needs a new IM assembly to resolve the issue. I left the part with the cx. Im ordering the part for the return visit.; ordrng 1 W11658802 (IM assembly)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details: 10/16/2023
"Cx complaint that the unit is turning off by itself. I inspected the unit to confirm the complaint. I found an error code: f9e0. I started a bake cycle to test the function, it heated to 350 degrees and the MW worked fine. The cx said the unit randomly losses power by itself. The unit needs a new UI console and control board to resolve the issue. I gave the cx a quote and collected the service call by CC."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Charlotte, NC 28216
Robert A.
Job Details: 10/16/2023
Cx said she did not schedule a service appt and does need service at the moment. I did not diagnose the unit.
We serviced a
FRIGIDAIRE RANGE
Model LFGH3054UFE
Near Foxborough, MA 02035
Aimee Z.
Job Details: 10/16/2023
Installed new igniter and pre heated
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Bellingham, MA 02019
Aimee Z.
Job Details: 10/16/2023
F9e1. Long drainF0e5. Out balance
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Stanley, NC 28164
Ryan S.
Job Details: 10/16/2023
Customer complained unit lid lock not working. Found strike broken. Replaced strike from ts. Ran service mode and all functions working properly verified proper operation. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Denver, NC 28037
Ryan S.
Job Details: 10/16/2023
Retuned to install parts ordered. Installed new control and valve assembly. Customer said clothes were not wet now( because water was turned off) but still not drying fully. Replaced thermistor while inside unit. Ran service test to test sensors and valve. Valve working and dryer light turns off when touching moisture strips (per service test as passing )with damp towel. Unit is heating properly and turning heater on and off at proper temps. Verified air flow through unit. Informed customer unit so working as designed. ; used 1 WP8577274 (THERMISTOR) from stock
We serviced a
JENN-AIR COOKTOP
Model JED4430WB01
Near Enfield, CT 06082
Gary V.
Job Details: 10/16/2023
"Installed parts listed and cycled, tested fine."
We serviced a
BOSCH DISHWASHER
Model SHX45M05UC
Near West Hartford, CT 06117
Ruben C.
Job Details: 10/16/2023
Checked unit did not find any issues with unit at this
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/16/2023
Found rollers bad and belt bad replaced parts unit ran and checked okCall complete ; used 1 4392067 (Dryer repair kit) from stock
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRB322DMBM
Near Webster, MA 01570
Chris B.
Job Details: 10/16/2023
Complaint that the unit is making a noise every 20 minutes. Found that the noise is from the water valve. Adjusted ice maker and noise is gone. Found no further issues found with the refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Granby, MA 01033
Roger R.
Job Details: 10/16/2023
Unit showing signs of damper door assy sticking open and causing food to freeze in the refrigerator. Replaced and checked all okay. ; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HBS05
Near Belchertown, MA 01007
Roger R.
Job Details: 10/16/2023
Found unit had a frozen water tank in the refrigerator. Thawed and raised temp by two degrees. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Enfield, CT 06082
Gary V.
Job Details: 10/16/2023
"Call mark 1/2 hour ahead at 413-478-4692. Inspected and found water flooding out of water inlet assy when filling, will order new injection assy and return next Monday am slot.; ordrng 1 W11535094 (Water inlet assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Milford, MA 01757
Aimee Z.
Job Details: 10/16/2023
"Cust has house filter on cold water because of sediment explained cant use 2 filters.She says not in owner manual saying cant use both filterReplaced filter head Cust says flow isnt Called tech line spoke to BruceCheck in coming Water Supply Water Pressure Water Temperature Service Flow RateCity or Well40 -60 psiNo parts until water is tested Use with out filter in fridge 6 month or sooner if slow ice maker pg13 To purchase a replacement water filter, see Accessories in the User Guide, Use and Care Guide or User Instructions.Replace the disposable water filter when indicated on the water filter status display or at least every 6 months. If water flow to your dispenser or ice maker decreases noticeably, change the water filter sooner.Sr 7737560574"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/16/2023
Found the holder to draw broken glidesCust stated that filling cup with water and didnt stop over filled and the pad got stuck and water wouldnt shut offLeaks out of freezer drain frozen Tested the water valve disp and ice no leaksLeft ice maker and water off to disp until repair is complete; ordrng 1 WPW10194031 (Glide right) and 1 WPW10194032 (Glide left) and 1 W10353846 (Pad) and 1 WPW10521642 (Ui) and 1 W10882923 (Im)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/16/2023
"Found ice maker hun in cycle try to jump it but motor is locked up needs to be replaced. I left ice maker unplugged did not want it to try and cycle and get hung up calling for water. Gonna replace for complaint of taste.Part#WPW10300022Part#EDR1RXD1; ordrng 1 WPW10300022 (Ice maker) and 1 EDR1RXD1 (Filter), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Webster, MA 01570
Chris B.
Job Details: 10/16/2023
Complaint that the unit will start a cycle. Found new knob cracked and timer stripped out. Will order parts for a return visit.; ordrng 1 W11625516 (Switch Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Millbury, MA 01527
Angel R.
Job Details: 10/16/2023
"Installed harness and UI, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHB00
Near Worcester, MA 01603
Angel R.
Job Details: 10/16/2023
"Bottom of RH door bezel cracked by the hinge and bracket also bulging at the gasket, will need to order new door. Will also order badge.; rqstng P&A on 1 LW10721541 (Door RH) and 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/16/2023
Installed new parts please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/16/2023
Water dripping from dispenser. Checked all connections and they are tight. Replaced valve and tested all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/16/2023
Cus 74.98 per Jeff back to customer. All unit needed was a gasket. Blower wheel was making loud noise cleaned vent out with customers dryer vent. Brush if noise comes back. Quoted customer for dryer component kit belt kit. Dryer is working as of right now quietly. Customer paid in full. Collected along with ticket 37690. INNER DOOR PART IS NLA
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 10/16/2023
"I replaced all elements I replaced all infinite switches. All elements are glowing red hot rear, right element is still slow to get extremely hot may be just the way it is has proper voltage getting to it glows, red hot, but takes way longer than all the rest. ; dspstn on spec-tagged invntry: 2 WP3149400 INFINITE SWITCH"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wingate, NC 28174
Jonathan J.
Job Details: 10/16/2023
"Complaint dryer gets hot, but drum will not spin. I found drive belt has broken due to a locked up idler pulley replaced component kit complete new idlers new rollers new drive belt no additional issues found with Dryer today.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Douglas, MA 01516
Chris B.
Job Details: 10/16/2023
Complaint that the unit is making noises while spinning. Found heavy oil leaking from the bottom. Bad gear case and belt. Replaced all parts and washer running normal. No leaks detected.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Shrewsbury, MA 01545
Chris B.
Job Details: 10/16/2023
Complaint that the unit is making loud noises while washing. Found belt shield uninstalled. Found oil on the belt and Splutch. Theres evidence of an oil leak. Verified is cap is ok and measured out fine. Customer asked for Chris to return he knows where the unit is located. Washer will need to be raise more from the floor and leveled. Will order all parts for a return visit. All part will be shipped to customer. ; ordrng 1 W11449840 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/16/2023
Found torsion bar broken off and hanging from right side hinge. Unit will need torsion bar and hinges. ; ordrng 1 W11377160 (Torsion bar)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/16/2023
Installed new convection element support. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/16/2023
Sr.7737359046. No problem found with unit. Machine appears to be well taken care of and is working as designed. Found small ball of lint/hair and clothing tag under washplate. Removed. Ran normal cycle and verified proper operation. Customer showing tech wrinkled t shirt that was hung dry. This is normal if item is hung to dry. No clothing available to see lint. Spoke with tech line. Unit is operating as designed. Customer is not satisfied with performance. Customer will need to contact whirlpool for further resolution.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QTX03
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/16/2023
Found unit turned off upon arrival. Started up unit. Found no compressor operation. 3 flashes on inverter indicating failed inverter per svc bulletin W10643766. Customer had other company diagnose and was sent a control board kit from whirlpool. Control board kit will not fix issue. Order and replace inverter. Informed customer that possible compressor issue could be found after replacing inverter. Quoted for both. Customer says that he will not pay for additional service as other company had diagnosed and he paid for their diagnostics. Customer will call whirlpool for further resolution.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Manchester, CT 06042
Amanda R.
Job Details: 10/16/2023
Complaint that in freezer there is frost on packages and inside frozen packages lowered temp to -2 and went over making sure door is closed
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSG/AA
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/16/2023
"Checked over ice maker and found unit would not cycle any ice and some frost on ice maker, melted frost and removed ice maker cleared all ice and ran it found ice maker motor would not turn fingers, freed up motor and unit started to operate but ice maker needs to be replaced, looked hot parts and found out of stock and no sign of coming back in stock advised customer we would let her know If it is still available and we can order it if not she will just leave ethics instead alone and shut it down"
We serviced a
WHIRLPOOL RANGE
Model JGS9900CDS02
Near Windsor, CT 06095
Chuck M.
Job Details: 10/16/2023
Installed burner assembly and igniter. Tested and showed customer it works.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Windsor, CT 06095
Chuck M.
Job Details: 10/16/2023
Installed main harness and tested. Oven is heating. Showed customer it works.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 10/16/2023
"Checked over machine and found unit had stopped making ice and never dumped, ran a diagnostics cycle and checked for errors in ice maker found no errors ran step 4 to check evaps and found unit a little low in 134 a added some Freon and unit seemed to be frosting up evaps and pulling heat. Reset all cntrl and unit is now operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Southwick, MA 01077
Mike K.
Job Details: 10/16/2023
Unit under 1yr wp warranty per service bench.Unit fills but wash motor not running. Verified complaint.Replaced sump assy and tested fine. Verified no leaking on underside through fill/wash and drain.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AE1
Near Bloomfield, CT 06002
Ruben C.
Job Details: 10/16/2023
Cust is cancelling service thought service deducted from total p
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bloomfield, CT 06002
Ruben C.
Job Details: 10/16/2023
Checked unit found fuse on element open found screen was clogged with lint new problem charged for part and labor; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Bloomfield, CT 06002
Ruben C.
Job Details: 10/16/2023
Checked unit found door switch actuator was bent cuasing light to stay on straightened actuator light is now turning off normally; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RS18HFENBSR
Near Farmington, CT 06032
Ruben C.
Job Details: 10/16/2023
Replaced evap cover and senso cleared drain tested operation normal advised cust to give 24 hours; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Southington, CT 06489
Jimmy R.
Job Details: 10/16/2023
"Checked over unit and found fridge making a loud buzzing noise coming from freezer evaporator found when opening door unit would stop. Removed evap cover and found defrost sensor not connected to evap and evap copper lines pulling down on wires making fan have tension and binding it, adjusted wires and copper tubing reattached defrost sensor and noise stopped, let unit run and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Plymouth, CT 06786
Jimmy R.
Job Details: 10/16/2023
"Checked over unit and found lights not coming on in fridge due to light switch had broken off and spring had sprung on it, replaced faulty switch and lights are now operating properly and unit is cooling to specs ; used 1 W11384469 (Switch) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Vincent O.
Job Details: 10/16/2023
"Found unit will run for approximately 10min and then stop. Control remains operating as if machine is running. Customer states that unit will return to running after about 20-30min. And continue the same cycle of shutting off and turning on. Motor overheating. Customer also complaining of rattling noises. Found this rattling from blower wheel. Order and replace motor, wheel, and add seal kit. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 1 W11401018 (Svc kit)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS1
Near Manchester, CT 06042
Amanda R.
Job Details: 10/16/2023
Replaced door operation normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near South Windsor, CT 06074
Amanda R.
Job Details: 10/16/2023
The right ff door gasket ripped replaced door gasket
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near West Springfield, MA 01089
Mike K.
Job Details: 10/16/2023
"Kids visited and used it over the weekend pretty much using it non stop. After it stopped working. Cs hit the control once and started but nothing since. Verified lid switch is good, advanced through cycle and agitate/drain/spin all functioning, just not filling. Valve wiring all looks good. Removed pressure line and blew out, could feel a restriction give way. Now unit functioning. Tested a couple cycles at different wash temperatures, filling and going into wash ch fine each time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ03
Near Springfield, MA 01104
Mike K.
Job Details: 10/16/2023
"Replaced water tube and tested, no leaks found"
We serviced a
MAYTAG DRYER
Model MDG6000BWW
Near Montgomery, MA 01085
Mike K.
Job Details: 10/16/2023
"Unit will not turn on. Found no voltage to control are at wall. Checked breaker box and food. Laundry room has one outlet with gfi, reset that outlet and unit is running again. Verified tumbling and heating.Let run for several minutes. After turning off I heard the gfi click off again. Weak gfi."
We serviced a
LG DRYER ELECTRIC
Model DLE3400W
Near Westhampton, MA 01027
Mike K.
Job Details: 10/16/2023
"Unit will turn on and start. Starts to turn motor for less then a second then shuts of completely, no lights and has to be unplugged/plugged to attempt again. That was only first time, turned on again hitting power button in other attempts. Has been going on for awhile, sometimes would work, but now wont run at all. Red light on control, blinks when fails.Disconnected two min relays on board and reconnected, unit running and heating properly.Quoting for main control / labor.Special order office would call when part comes in to schedule return.; ordrng 1 EBR31002623 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near South Hadley, MA 01075
Mike K.
Job Details: 10/16/2023
Unit currently operating fine. Unit intermittently not getting water. Found piece of plastic under float that could easily jam float in full position.Ran normal cycle and operated fine. Cancelled and tested again fine. Tested through second fill. Cleared some debris from lower spray arm.Verified spray arm movement.Also cs had parts to fix lower rack wheels. Installed for him.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/16/2023
"Found roller adjuster stripped and will not adjust. This is a rental in a brand new neighborhood. Tenant does not any purchase information for unit or home. Sb web shows no information. Based on serial unit was manufactured in 2023. Please verify warranty before proceeding. ; rqstng P&A on 1 WPW10304659 (Roller cab) and 1 W11594405 (Axle), ordrng 1 W10803534 (Screw)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Springfield, MA 01109
Roger R.
Job Details: 10/16/2023
Found insect infestation evidence inside unit. This voids all warranties and unit deemed unrepairable. ; dspstn on spec-tagged invntry: 1 WP3149404 INFINITE SWITCH
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ03
Near Worcester, MA 01604
Angel R.
Job Details: 10/16/2023
"Found both gaskets torn, customer complaint of moisture and frost by RC vent all summer. Will order both gaskets, baffle motor tested ok.; rqstng P&A on 1 W10830283 (Gasket) and 1 W10830162 (Gasket)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/16/2023
"Checked and tested range. Reading continuity to ground on L2 with range plugged in, no continuity when unplugged. Checked wall outlet and found same continuity to ground ay wall outlet. Believe outlet has a bad or loose neutral. Advised customer that she would need to have an electrician check outlet and wiring. Left range unplugged for safety."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/16/2023
"Checked and found that the issue is with the filter. Without filter unit has good water flow. Once filter is installed water flow goes to a trickle. Filter housing is good, no issues. Advised customer that filter is not covered under warranty. Customer is going to call Whirlpool."