We serviced a
MAYTAG DRYER
Model MEDB980BW0
Near East Hartford, CT 06108
Chuck M.
Job Details:
10/08/2024
Customer complaint is that dryer was not heating. Found element open. Replaced heater and tested. Dryer is working properly. ; used 1 WP8544771 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS0
Near Manchester, CT 06042
Chuck M.
Job Details:
10/08/2024
Customer complaint is that dishwasher was noisy. Ran dishwasher and found piece of plastic stuck in drain housing. Removed plastic and tested. Dishwasher checked ok. Customer says filter is difficult to take apart. She was able to take it apart previously to clean it but now it does come apart like before. Customer wants new filter. Took pic. Ordered filter. ; ordrng 1 W10872845 (filter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near South Windsor, CT 06074
Chuck M.
Job Details:
10/08/2024
"Customer complaint is that dishwasher has a burning smell. Inspected and found melted plastic on heater. Customer also mentioned dishwasher has error code F9e1 long drain. Confirmed and tested. Found dishwasher drain hose had obstruction causing slow drain intermittently. Ordered drain hose and heater P&A. Dishwasher is set lower than tiles. May be difficult to remove. Submitted for extra time slot. ; ordrng 1 W11537778 (Heater), rqstng P&A on 1 W11414944 (Drain hose) and 1 ExtraTimeSlot (Extra Time slot)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/08/2024
Checked and tested dryer. Found that unit only has 120V incoming power. Checked and found wall outlet only has 120V. Advised customer that issue isnt with the dryer and she needs to have outlet checked. Dryer operating properly.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL0
Near Norwich, CT 06360
Amanda R.
Job Details:
10/08/2024
"Worked for a month throwing same 7 error reset unit needs new control ; rqstng P&A on 1 WPW10084141 (Control), states that autho needed"
We serviced a
FRIGIDAIRE FREEZER
Model LFFH20F3QM2
Near Colchester, CT 06415
Jeremy B.
Job Details:
10/08/2024
Freezer not cooling. Fan and compressor not running. Jumped out thermostat and everything started cooling needs new thermostat. ; rqstng P&A on 1 5304513033 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
10/08/2024
"Checked over unit and found fridge had shut it self down displaying cooling off on touch panel, turned unit back on and compressor kicked on and unit started to cool normally. Tested voltage to main control and a steady 120v is present checked all controls and could not find any issue to cause unit to shut down, advised customer on how to reset unit if this where to happen again. Advised to keep an eye on unit for 24hrs just to make sure its ok"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/08/2024
"Tested unit and found when starting a cycle unit would sense then go right to done never starting. Ran diagnostics and found actuator error cycled actuator and it would never cycle, replaced faulty actuator and unit is now washing and working to specs ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Jimmy R.
Job Details:
10/08/2024
"Ran unit and found machine full of water and not draining at end of cycle, ran diagnostics and found errors 7-1, 4-3 let unit run thew the test cycle and unit drain pump drained but was weak. Replaced pump and ran unit found unit now draining and operating to specs ; used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waterbury, CT 06708
Jimmy R.
Job Details:
10/08/2024
"Checked over unit and found tub had gotten loose from suspension causing it to tip back, fixed suspension and leveled unit ran a calibration cycle and all functions are now working to specs"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Woodbury, CT 06798
Jimmy R.
Job Details:
10/08/2024
Installed new thermistor and control set temps to recommended settings and advised customer to give unit 24 hrs so temps can regulate advised there is nothing more to be done that will correct temps fridge just may run cold advised they may have to turn temps up some witch is fine.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/08/2024
Normal button not working. Entered diagnostics and unit up but not responding. Needs new control and console. ; ordrng 1 W11629914 (Control) and 1 W11622500 (Console)
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Hartford, CT 06106
Jeremy B.
Job Details:
10/08/2024
Oven key pad not responding to button presses. Found the ribbon cable not fully secured. Secured and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, CT 06110
Jeremy B.
Job Details:
10/08/2024
Door lock keeps clicking and not locking. Replaced and then ran calibration then self test all checks ok. ; used 1 W11513248 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
10/08/2024
Washer not completing cycles. Found overloaded and off balance error codes. Washer very wobbly and not level. Leveled machine the best I could then ran factory calibration then self test then started high speed spin all checks ok. Recommend customer not to overload machine and wash like items to ensure a more balanced load.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS3
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/08/2024
"Complaint unit keeps tripping breaker and chiming and making grinding noise at same time. I found error codes 8-4 water in over flow container and 9-2 long drain drain error drain pump 1 amp max draw wash motor 1.9 max draw . Over all max amp draw 7.2 amps when heater turns on with wash motor running power box was on the ground under dishwasher instead of attached to dishwasher box is now attached all wiring and pinch points are normal no broken or frayed of loose connections to dishwasher issues with breaker tripping could also be due to unit not being on a dedicated circuit cause of nuisance tripping, could also be due to over heating light switch as unit is hard wired into light switch. Or defective breaker. Unit must be on a dedicated circuit per manufacturer page 12 of use and care guide. File number 7740076771 file number. No further issues found with dishwasher at this time. ; used 1 W11483553 (GASKET) from stock"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Matthews, NC 28104
Jonathan J.
Job Details:
10/08/2024
Complaint not making ice. Test 120 Check Ice Maker Self Diagnostics icemaker did not cycle displaying weird error code Test 97 Ice Maker Valve General Test Test 66 not dispensing water. Ice Maker Fill Tube Heater Test getting hot line im ordering icemaker and cap icemaker is on back order Office to call customer when part comes in ; ordrng 1 W11646196 (Ice maker) and 1 W11679634 (Cap)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Monroe, NC 28112
Jonathan J.
Job Details:
10/08/2024
Complaint not operating. I found wire attaching to the drive motor mocks connector had come out of the mocks connector unplugged I plugged in wire tested operations. No additional issues found everything working fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/08/2024
Complaint refrigerator is not making ice. I found a cube was stuck propping bail arm up causing unit to think that ice bin was full. Showed customer who is elderly remove ice and inspect alarm. No issues found after cycling icemaker at this time.
We serviced a
ELECTROLUX REFRIGERATOR
Model EI27BS26JSC
Near Ludlow, MA 01056
Chris B.
Job Details:
10/08/2024
Replaced part and damper opened after doing a soft reset. Mentioned to the customer to keep an eye on the cooling for the next few days and when given the opportunity to do a full thawing of the unit. 1yr warranty on parts and labor.
We serviced a
JENN-AIR RANGE
Model JDS1450DS0
Near Wethersfield, CT 06109
Chuck M.
Job Details:
10/04/2024
Arrived to diagnose range. Customer said oven is working upon arrival. No diagnostics performed. No service fee collected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRMF7736PZ00
Near Longmeadow, MA 01106
Gary V.
Job Details:
10/04/2024
"Concern no water or ice. Inspected and found floor with previous damage, have damage waivers signed. Found debris clogging inlet on inlet valve, cleared out and cycled, tested fine now. Please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Springfield, MA 01129
Chris B.
Job Details:
10/04/2024
Complaint that the lit Strike is broken. Replaced lid strike with TS W11457841 and unit working normal. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bristol, CT 06010
Ruben C.
Job Details:
10/04/2024
Checked unit found still leaking around water chit and ice maker mold twisted ordering chute and ice maker; ordrng 1 W11700250 (Ice maker) and 1 W11645360 (Water chute)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Ludlow, MA 01056
Chris B.
Job Details:
10/04/2024
Complaint that the refrigerator is warming up at times and theres ice buildup in the ceiling in the fresh food section. Quoted parts and labor. Found heavy buildup of dust in the condenser side customer will have it cleared out. Customer will think about it.
We serviced a
WHIRLPOOL OVEN
Model WOED5027LZ00
Near Hebron, CT 06231
Jeremy B.
Job Details:
10/04/2024
Missing bottom deflector and trim. Took pictures ; ordrng 1 W11467807 (Deflector) and 1 W11649128 (Trim)
We serviced a
SAMSUNG DRYER
Model DV45K6500E
Near Colchester, CT 06415
Jeremy B.
Job Details:
10/04/2024
Dryer making loud noise. Found worn rear roller wheels. Replaced and tested all checks ok. ; used 2 DC97-16782A (DRUM SUPPORT) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near South Windsor, CT 06074
Amanda R.
Job Details:
10/04/2024
High limit fuse open again customer replaced vent hose but needs to replace vent housing flap not opening enough replaced high limit kit ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WALL OVEN
Model RBS245PDB14
Near South Hadley, MA 01075
Chris B.
Job Details:
10/04/2024
Complaint that the oven is not reaching temperature and error code F3E0 comes up. Found good sensor but bad control board. Part no longer available. Collected trip fee.; dspstn on spec-tagged invntry: 1 12001655 SENSOR SHORT
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Granby, MA 01033
Chris B.
Job Details:
10/04/2024
Complaint that the washer is not cycling through correctly. Found LF error code. Change water inlet valve and unit working properly. No leaks detected.; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near South Windsor, CT 06074
Amanda R.
Job Details:
10/04/2024
Not dispensing ice ice jammed ice bin showed customer how to clean out tested dispensing normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW05
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/04/2024
Installed new door rails and tested door now opening and closing properly.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/04/2024
"Customer complained of F1 E0 error confirm complaint internal board failure, replace control board unit now preheating and working as designed verified proper operation"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/04/2024
Customers complaint is washer not spinning out. Found cold water turned off. Ran diagnostics found F8E1(long /no fill) turned on and ran self test all checks ok.
We serviced a
GE DISHWASHER
Model GDT655SMJ5
Near Marshville, NC 28103
Jonathan J.
Job Details:
10/04/2024
Complaint dishwasher is not draining. I found reason was due to a clog in the drain. I removed clog unit is draining fine. No additional issues sound no leaking found either.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Blacksburg, SC 29702
Mitch H.
Job Details:
10/04/2024
"Tested and attempted to start cycle. Found motor just humming and control going from Sense to Done. Removed and replaced capacitor, retested, washer now operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Bristol, CT 06010
Ruben C.
Job Details:
10/04/2024
Replaced parts tested operation normal ran cycle to 350 degrees working normally broil working normally
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Milford, MA 01757
Aimee Z.
Job Details:
10/04/2024
Called tech line sat on hold drive home was 30 minutes again; O-emld tckt
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Norton, MA 02766
Aimee Z.
Job Details:
10/04/2024
Found the drain pump wouldnt shut off running hot to touch.when I started a spin cycle never came out of drain. I sucked water up and checked pump nothing in it. Retried a spin cycle wouldnt shift out of agitation.There is power to motor it agitates doesnt change direction and shift out.Black suit on the mtr and the pulley and clutch is chewed up.; rqstng P&A on 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH01X27538 (Belt) and 1 WH03X32097 (Pulley) and 1 WH23X28418 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, CT 06076
Gary V.
Job Details:
10/04/2024
"Concern not spinning. Inspected and found tub hub and spline on tub and Gearcase stripped, needs Gearcase, wash plate, hub and spin basket, will submit estimate.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Spin basket) and 1 W10528947 (Hub) and 1 W10902814 (Wash plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Coventry, CT 06238
Amanda R.
Job Details:
10/04/2024
Replaced the evaporator fan and harness fan running set temps at recommended
We serviced a
SAMSUNG WASHER
Model WA54R7200AV/US
Near East Windsor, CT 06088
Gary V.
Job Details:
10/04/2024
"Inspected and found suspension rods worn out causing banging and off balance loads, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near East Windsor, CT 06088
Gary V.
Job Details:
10/04/2024
"Inspected and found ice door broken, replaced with new ice door and cycled, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Enfield, CT 06082
Gary V.
Job Details:
10/04/2024
"Concern not heating. Inspected and found no fault codes, however heat pump is not coming on for heat. Control no longer sending voltage for heat pump operation. Will submit estimate and call.; rqstng P&A on 1 W11239098 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/04/2024
Customers complaint is washer not spinning out and fabric softener not dispensing. Ran self test and found cold water shut off. Turned on and ran through self test and all checks ok. Customers supply valve is leaking. Took pictures.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Manchester, CT 06040
Jeremy B.
Job Details:
10/04/2024
"Customers complaint is bulb keep blowing. Was measuring power at the bulb socket my lead shorted to ground and arched and tripped the breaker. Needs new bulb socket and control. Bulb socket part of main harness. ; ordrng 1 W11685583 (Harness), dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Enfield, CT 06082
Gary V.
Job Details:
10/04/2024
"Concern no operation. Inspected and found 120v getting to main acu but no operation, replaced main control and ran auto test and passed all tests.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"
We serviced a
KITCHENAID COOKTOP
Model KECD867XBL
Near Manchester, CT 06040
Jeremy B.
Job Details:
10/04/2024
Cooktop not powering on. Found breaker tripped. Reset control and tested all burners and fan now working.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
Customer complaint is that microwave Stainless Steel door and control panel are rusted. Took pics quoted P&L. Customer will contact manufacturer for P&L authorization. ; ordrng 1 W11175576 (Control Panel stainless) and 1 W11173813 (door/mw)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near York, SC 29745
Mitch H.
Job Details:
10/04/2024
"Tested and ran diagnostics. No stored error codes. Ran full diagnostics cycle, all components and functions operating as designed. Advised customer to be sure to use rinse aid for proper drying and ensure water is hot at sink before starting dishwasher. No issues found. I-n-I now fulfilled."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details:
10/04/2024
"Checked and found wire to drain pump broken. Removed and replaced wiring harness from t/s. Tested washer, now draining and operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/04/2024
I raised door an eighth of an inch higher and installed gaskets per Techline. No additional issues found other than the condensation between the freezer and the fresh food section on Yoder loop strip. ; dspstn on spec-tagged invntry: 2 W11159728 GASKET
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Unionville, NC 28110
Jonathan J.
Job Details:
10/04/2024
Complaint dishwasher is not working found 4-3 7-1 error codes in fault history I cleared codes replaced motor sump assembly tested no leakage all operations are working normal heater working fine. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/04/2024
Complaint oven over temping getting extremely hot wont turn off I found control relay sticking causing issue to occur. I replaced heater and thermistor at same time as well. I tested operation unit preheated fine no longer over temping. ; used 1 WPW10181986 (SENSOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Belmont, NC 28012
Mitch H.
Job Details:
10/04/2024
"Checked and found that customer had a power outage during the storm and ice had melted water had run down into and around auger motor and cavity then frozen when power came back bowing chute and not letting ice bin go in properly. Disassembled, removed chute, coupler and auger motor. Cleared and ensured all ice was removed. Reassembled, cycled power to refrigerator. Entered diagnostics, ran ice maker test 44, ice maker cycled correctly. Ran valve test 45, valve activated and filled normally. All operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near South Windsor, CT 06074
Amanda R.
Job Details:
10/04/2024
Complaint that ff section door squeaks ice bin overflows with ice ice build up on evaporator cover high pitch noise leveled unit but needs shim in rear left cleared ice off cover freezer temp was set at 7 turned to 5 the noise is normal
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/04/2024
"Unit has 120 V getting to it User interface is working properly lights do not work convection fan motor is not working. Neither is high or low speed on blower fan. I am ordering a main control board to fix plus the fans plus the lights as a precaution as they are not working. Customer just had floors redone, freshly varnished is going to have unit pulled out for us upon arrival so theres no way of us causing damage to floor.; ordrng 1 W11685628 (Control) and 1 W11620737 (Blower fan) and 1 W11441001 (Fan assembly) and 2 W11707255 (Light)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/04/2024
Complaint loud grinding noise during agitation. I found belt guard is cause of grinding noise was rubbing ripped out of Gearcase 2nd holder screw belt guard missing was never installed by factory. ; ordrng 2 W11573574 (Screw)s and 1 WPW10550173 (Sheild) and 1 W11239857 (Drive belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW10
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/04/2024
Customer complained unit still dripping water. Confirmed complaint. Went through several things with techline . techline asked if they had a RO water system .tech line informed To take filter out and unit should stop dripping. Use same sr# 7739843313.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/04/2024
"Returned to install new ui and control board. Installed UI and control and ran unit, unit filled and started washing. Canceled cycled unit canceled cycle and drained. Ran cycle again and unit filled and started washing. Verified proper operation."
We serviced a
SAMSUNG DRYER
Model DVG45T6000W/A3
Near Norton, MA 02766
Aimee Z.
Job Details:
10/04/2024
Installed pully with wheels and tested complete; dspstn on spec-tagged invntry: 1 DC93-00634A IDLER PULLEY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
Customer complaint is that food was freezing in fresh food section. Condensation in fresh food section. Water and ice not dispensing properly. Found damper door stuck partially open and FF door gasket not making contact with cabinet at lower right corner. Found ice clumped in ice container and water trickling from dispenser. Tested and found water filter needs to be replaced. Corrected door gasket with blow dryer. Replaced diffuser from T/S. Advised customer to allow time for temperature to stabilize and reach proper temperature. Replace filter. ; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Denver, NC 28037
Ryan S.
Job Details:
10/04/2024
"Customers complained cabinet guys said issue wasnt with cabinet. Gasket had been pulled off. Found someone had fixed issue with cabinet. Unit is not sagging on the left side anymore.re attached clips on gasket and gasket is good. Drawer is closing properly. You can see where the gasket is hitting the door when closing so it is making proper contact when closed. Verified proper operation. Informed customer unit is closing properly, and issue with cabinet must have been fixed , after repairing gasket unit is working as designed."
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operations. No additional issues found time jumping around is normal operation. For this model. customer has no Wi-Fi no way to update user interface or control at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Denver, NC 28037
Ryan S.
Job Details:
10/04/2024
"Customer complain, icemaker not working on arrival checked icemaker icemaker long head three cubes worth of ice and tray and an icemaker field test. No water came opened up. Line above door ran icemaker. No water came check valve valve was bad on icemaker side, quoted $266 for labor, parts covered under authorization. Keeping icemaker for return call. Scheduled return call for Friday am ; ordrng 1 W11567408 (Valve)"
We serviced a
SAMSUNG DRYER
Model DVE45T3400
Near Palmer, MA 01069
Chris B.
Job Details:
10/04/2024
Replaced kit and ran a cycle and all working properly. No more noises.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Holland, MA 01521
Chris B.
Job Details:
10/04/2024
Replaced all parts and ran a cycle and no visible leaks present. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
SAMSUNG DRYER ELECTRIC
Model DV363EWBEUF/A1
Near Coventry, CT 06238
Amanda R.
Job Details:
10/04/2024
Idler pulley squealing replaced pulley tested sounds normal ; used 1 DC93-00634A (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Coventry, CT 06238
Amanda R.
Job Details:
10/04/2024
Freezer Door switch been sticking since purchased replaced door switch adjusted freezer door to seal better no access frost in freezer ; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Belmont, NC 28012
Mitch H.
Job Details:
10/04/2024
Took picture of closing documents and adjusted date on ticket. Checked and confirmed complaint. Ordering valve and separator. Checked part availability and scheduled return for 10/11 AM.; ordrng 1 W11678833 (Separator) and 1 W11645245 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Gastonia, NC 28056
Mitch H.
Job Details:
10/04/2024
"Disassembled, removed and replaced diffuser, evaporator fan and installed high pressure valve. Plugged back in, had customer operate dispenser and checked for leaks. No leaks found. Fan motor and diffuser operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Coventry, CT 06238
Amanda R.
Job Details:
10/04/2024
Replaced the evaporator fan and harness fan running set temps at recommended
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/04/2024
Found the ui stuck in control lockAdvised customer to has 1 week To decide if want repair
We serviced a
GENERAL ELECTRIC RANGE
Model PB935YP6FS
Near Attleboro, MA 02703
Aimee Z.
Job Details:
10/04/2024
"Installed fan,blade, bolt wit pcbTested convection heat 150Also fan sounds goodAdvised to clean oven covered in bacon grease Which smokes350 windows open and wipe up when cools"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/04/2024
Checked and found soft close lid feature sticking and not closing on its own. Lid has to be pushed closed. Ordering hinge parts. Checked part availability and scheduled return for 10/11 AM.; ordrng 1 W11627502 (Left hinge) and 1 W11627503 (Right hinge) and 1 W11638180 (Bearing) and 1 W11638181 (Damper)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Denver, NC 28037
Ryan S.
Job Details:
10/04/2024
Upon arrival unit was powered down. customer said they already had another technician come out in order parts cabinets are yellow from overheating. Door is locked and wont open and you I will not come on when breaker is flipped on. customer does not want to use unit again. Model number is not the same model number as on ticket and cannot get picture of serial number.model number on unit is Kose500ess05. Called safety to inform of situation. Customer was extremely upset said Whirlpool was just playing games over the model number being different said Best Buy has it documented for the correct model number theyre not sure why the role model number was on their ticket and theyre upset that they have to wait for Best Buy to have the parts to come back and they dont have an oven and Bert cabinets in for customer to call whirlpool customer service for any other issues.
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Stanley, NC 28164
Ryan S.
Job Details:
10/04/2024
Returned to install motor and fan . Installed parts. Verified proper operation and no noise .
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US
Near Dallas, NC 28034
Ryan S.
Job Details:
10/04/2024
"Customer complained unit shaking , physically moving from area when running. Ran unit drum good and balanced, found springs and shocks bad. Ordering springs and shocks. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 4 DC66-00470D (Shock)s and 2 Dc61-01257m (Spring)s"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/04/2024
Dryer not heating. Found open heater. Replaced and tested dryer now heating. The vent is restricted customer must clean vent. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/04/2024
"Tested and found ice maker cycling properly but valve not working, only buzzing. Also found refrigerator door gaskets deteriorating. Requesting P&A for valve and gaskets. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11548535 (Valve) and 2 W10830055 (Refrigerator door gasket)s"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS6
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operation. Both bake and broil are now functioning properly preheating with no issues Copas igniting properly as well. No issues operations are normal.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operations verified no leaking as occurring no additional issues found with washing machine at this time. All operations are normal. Unit is filling and draining water fine.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
"Replaced gear case, cam, basket, screw, and wash plate. Found basket has a dent on side. Took pic. Tested in high speed spin and basket goes off balance. Shield is covered in black oil. Ordered new shield, basket and suspension rods. Replaced belt from T/S. ; ordrng 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 WPW10427633 (pulley shield) and 1 ExtraTimeSlots (Extra Time Slots), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454734 GEARCASE , used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model JFFCF72DKL05
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
"Customer complaint is that ice container drawe does not slide out completely. Inspected and found glides on right side of container are stuck and bearings are coming out. While checking ice container drawer damper started making loud noise. Checked and found damper is only opening and closing halfway. Not closing completely. Replaced damper from T/S and tested. Damper checked ok. Ordered glides.; ordrng 1 WPW10170987 (glide), used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near New Britain, CT 06053
Ruben C.
Job Details:
10/04/2024
Replaced harness and control tested operation normal ran diagnostics normal self test completed normal draining and washing normally
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near West Hartford, CT 06119
Ruben C.
Job Details:
10/04/2024
Checked unit not draining our water found harness was not properly installed came off pump reinstalled tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Wales, MA 01081
Chris B.
Job Details:
10/04/2024
Complaint that the washer will not lock and start any cycle. Found disconnected line on the lock terminal. Attached line and washer running normal. Lock is working properly. Ran diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Ruben C.
Job Details:
10/04/2024
Checked unit heating normally could not checked vents they are on side to high do not see any vent flaps moving cust needs to remedy this not an issue with dryer have informed cust instruct fullfilled
We serviced a
SAMSUNG WASHER
Model WF50BG8300AV
Near Simsbury, CT 06070
Ruben C.
Job Details:
10/04/2024
Checked unit found filter blocked with debris cleared out clog not covered under contract charged cust basic tested operation normal draining normallly
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
Customer complaint is dishwasher had error code F8e4. Ran diagnostics and confirmed error code. Found error codes F9e2 drain motor electrical problem. F8e4 overfill/float switch open. FAe2 vent wax motor electrical problem. Ran normal cycle and found too much soap suds in dishwasher causing overflow. Used vegetable oil to clear suds. Dishwasher checked ok.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
When plugging in the breaker trips right away. Removed power cord off back of dryer and turned breaker on and it didnt trip. Hooked l2(red) and neutral up and left black wire off and turned breaker on and it stayed on. Measured continuity from each terminal on block to ground and black wire (L1) has continuity to ground causing direct short and breaker to trip. Unplugged heater and cycling thermostat and still grounded suspect timer is shorted.; rqstng P&A on 1 W10854240 (Timer)
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Milford, MA 01757
Aimee Z.
Job Details:
10/03/2024
"Found door lock unplugged, ran spin every thing works except the tub isnt movingFills and drain doesnt move.Error 68 failure J506 tested with spin test didnt have lineTest black to ground no volts in spin out of ac line to chase.Ge tech line was in meeting need to call later Waited 20 mins couldnt reach tech support ; O-emld tckt"
We serviced a
KENMORE WASHER
Model ="110.28032701"
Near Enfield, CT 06082
Gary V.
Job Details:
10/03/2024
"Inspected and found main drive bearing worn out and loud, quoted for repair, and he will call"
We serviced a
LG RANGE
Model LSEL6335F/00
Near New Britain, CT 06051
Ruben C.
Job Details:
10/03/2024
Checked unit found main top glass took pics of cracks putting into p/a gave cust estimate for maintop and labor in case not approved ; rqstng P&A on 1 AGU75049013 (Maintop)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Wilbraham, MA 01095
Chris B.
Job Details:
10/03/2024
Replaced all parts and washer working properly. Ran diagnostic cycle and all checked out good.
We serviced a
FRIGIDAIRE DRYER
Model FFLE3911QW0
Near Somers, CT 06071
Gary V.
Job Details:
10/03/2024
"Inspected and found multiple problems, broken belt, motor and blower broken, and rear bearing worn out. Quoted and she will call."
We serviced a
KITCHENAID FREEZER
Model KRFF577KPS02
Near Ellington, CT 06029
Gary V.
Job Details:
10/03/2024
"Inspected and found freezer door not aligned properly, adjusted and tightened, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS2
Near Manchester, CT 06040
Gary V.
Job Details:
10/03/2024
"Concern is bad odor after cycles. Inspected and found no problems with draining or drain hose, house water temp at 117 degrees, and customer not using rinse aid. Recommended using hi temp wash and to start using rinse aid. All other functions test normal at this time."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Charlotte, NC 28278
Mitch H.
Job Details:
10/03/2024
"Checked and found very slight movement on right side of panel. Loosened screws, ensured panel was in correctly. Retightened and secured screws. Panel is in place and secure."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hampton, CT 06247
Amanda R.
Job Details:
10/03/2024
"Water inside basket and lid locked manually emptied basket outlet has power coming to control Ui wont enter diagnostics control bad ; rqstng P&A on 1 W11419051 (Control) and 1 W11478525 (Ui), states that autho needed"