We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Chicopee, MA 01013
Mike K.
Job Details: 07/28/2023
"Evap cover is solid frost in rf, temps warm in rf. Also some frost in fr caused by temp cord keeping gasket from sealing there. Customer verified that was new and has been having frosting issues ongoing for years. All thermistors passed in diagnostics. Switched defrost timer setting to timed.Attempted to steam clear enough to verify if drain pan was warped per service pointer, but steamer died mid process. Quoting for drain pan kit and double time for excessive frost build up. Labor is covered. Office to contact customer when part comes in to schedule return.; ordrng 1 W11457241 (Drain pan) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Lincolnton, NC 28092
Ryan S.
Job Details: 07/28/2023
Returned to install new control and pump installed board and pump ran factory service mode and then ran all functions in component activation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near West Springfield, MA 01089
Mike K.
Job Details: 07/28/2023
"Unit not thawed on arrival, steamed clear to remove cover styrofoam frozen to evap, evap solid ice. Had to break off cover in pieces, but all part of new cover. Steamed evap clear. Replaced cover and control. Unit powered on and compressor running. Advised customer it could take 6-8 hours or more to get back to temp."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Stanley, NC 28164
Ryan S.
Job Details: 07/28/2023
Return to install parts ordered. Installed new switch and led. Verified proper operation and showed customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW01
Near Meriden, CT 06450
Jimmy R.
Job Details: 07/28/2023
"Checked over unit and found fridge section getting to 40 degrees and freezer never getting done past 16 degrees, checked evaporator and found frost pattern weak found only frosting in the middle and sides are frosting just a little but some spots none. Checked compressor and unit is super hot to touch and drawing 14.1 amps compressor starting to fail, will order new compressor kit,all couplers and connections some couplers show special order advised when parts are in we would call, also customer was going to call where purchased to get unit swapped out for new advised plz call us and let know if Unit will be replaced ; ordrng 1 W11580057 (Compressor kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11661102 (Coupler) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11504450 (Coupler) and 1 W11506635 (Coupler)"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ02
Near Springfield, MA 01104
Chris B.
Job Details: 07/28/2023
"Complaint that the unit is not cooling properly on the fresh food section. Found no frost pattern on the evap section. Freezer is cold but no equal coverage of frost pattern on the evap coils. Ran all test on the evap fan, damper, heating element and drainage are working properly. Will order parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 2 W11504432 (Coupler)s and 1 W11506619 (Coupler) and 1 W11506638 (Coupler) and 2 W11504445 (Coupler)s and 1 W11504448 (Coupler) and 1 W11506635 (Processing Tube)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Amanda R.
Job Details: 07/28/2023
Didnt receive compressor ; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near West Hartford, CT 06110
Ruben C.
Job Details: 07/28/2023
Replaced fan motor and thermistor had to defrost ice build up advised cust to observe fo 24 hours; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
MAYTAG DRYER
Model MED5500FC0
Near West Hartford, CT 06107
Ruben C.
Job Details: 07/28/2023
Checked unit found pulley worn down and rollers worn replaced with dryer kit tested normal; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Killingly, CT 06239
Amanda R.
Job Details: 07/28/2023
ReplAced console need to order bezels left the levelers and will adjust front left flame to customers liking when return with bezels ; ordrng 5 W11028784 (Bezel)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Putnam, CT 06260
Amanda R.
Job Details: 07/28/2023
Bottom support for ice maker broken replaced ice maker set freezer temp at recommended
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Worcester, MA 01604
Roger R.
Job Details: 07/28/2023
"Installed new gearcase and slider due to noisy agitation, all okay. Recalibrated unit."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Worcester, MA 01604
Roger R.
Job Details: 07/28/2023
Installed new main control due to unit just draining and no action.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, CT 06082
Chuck M.
Job Details: 07/28/2023
Customer complaint is that washer selector knob is not working. Inspected and found UI does not respond to knob. Ordered UI panel. ; ordrng 1 W11478526 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Enfield, CT 06082
Chuck M.
Job Details: 07/28/2023
Customer complaint is that ice maker would not stop making ice. Inspected and found shut off arm pull out of ice maker. Installed shut off are and secured. Showed customer it works. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
GE REFRIGERATOR
Model GTS19KGNBRWW
Near Enfield, CT 06082
Chuck M.
Job Details: 07/28/2023
Customer complaint is that refrigerator section is not cooling properly. Inspected and found evaporator fan motor is not running. Motor is receiving voltage but not running. Ordered evaporator fan motor. ; ordrng 1 WR60X31522 (Evaporator Fan Motor)
We serviced a
FRIGIDAIRE DISHWASHER
Model FPID2498SF0A
Near Suffield, CT 06078
Chuck M.
Job Details: 07/28/2023
Customer complaint is that dishwasher stops mid cycle. Ran manual test and dishwasher works properly on individual components. During regular wash cycle control trips off. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06088
Chuck M.
Job Details: 07/28/2023
Customer complaint is that washer does not fill properly on deep water wash. Ran manual test and water is entering washer properly. No error codes found. Ran deep water wash without a load. Washer filled to appropriate level. Advised customer to try with a full load.
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Worcester, MA 01602
Roger R.
Job Details: 07/28/2023
Found left side of the foot pedal had the retaining screw had come out. Reinstalled pedal with original screw that was on floor next to unit. All checks okay.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Belmont, NC 28012
Ryan S.
Job Details: 07/28/2023
Returned to install parts ordered. Installed new motor and blower wheel. Also replaced all wheels and pully. Reassembled unit and noise gone. Verified proper operation with no noise. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Worcester, MA 01602
Roger R.
Job Details: 07/28/2023
"Customer complains of food to cold in the refrigerator and food is freezing. Recommend replacing the temperature sensor and main board. Will order both and return to install. ; ordrng 1 W11293378 (Board, main) and 1 W10316760 (THERMISTOR), states that autho needed"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Worcester, MA 01608
Amanda R.
Job Details: 07/28/2023
Lost complete cooling compressor running no frost on evaporator needs sealed system work ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 07/28/2023
"Checked over oven and found door falling off and not closing properly, found lower part of door glass handing off of door due to screws missing and had pulled threw, tightened up screw and added new to stop from falling out and hanging tightened all other screws and reinstalled door. Checked all operations and unit is now working to specs"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2741PFBA
Near Worcester, MA 01605
Amanda R.
Job Details: 07/28/2023
Complaint ff door gasket moldy and where they seat onto the cabinet gaskets ripped magnet showing complaint that freezing things towards the back of fridge and in crisper drawers explained how freezer cools ff section with zero degree air ff section temp set at 40 closed vents to crispers and raised freezer temp to 2 nothing frozen today ; rqstng P&A on 2 241778307 (Gasket)s
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Southbridge, MA 01550
Amanda R.
Job Details: 07/28/2023
The lid broken in left side needs new lid ; rqstng P&A on 1 W11259006 (Lid)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Washington, CT 06793
Martino S.
Job Details: 07/28/2023
"Replace evaporator fan motor cover assembly fresh food, fresh food thermometer and defrost bimetal, clean drain. Ran unit and set temperature then instructed customer temperature regulated to normal within 24 hrs.; dspstn on spec-tagged invntry: 1 DA32-10104N THERMISTOR"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/28/2023
"Return to install parts ordered. Installed Ui and unit now working properly. Control was not in parts but didnt not need part. Called Jenn to inform part was not in bin and that part was not used. . Ran service mode and found all functions working properly, ran normal wash and unit filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Stanley, NC 28164
Mark C.
Job Details: 07/28/2023
Unit is showing a motor failure Error.; ordrng 1 W11460946 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cornelius, NC 28031
Mark C.
Job Details: 07/28/2023
Units bottom drawer is broken the face is coming off. ; ordrng 1 WPW10322649 (Bin freezer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mooresville, NC 28117
Mark C.
Job Details: 07/28/2023
Unit has water turned off. Turned water back on no water. Checked filter to find it not seated properly. Reinstalled filter unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28117
Mark C.
Job Details: 07/28/2023
Lower ice maker is filling the bin with solid ice due to a sticking valve installed new valve unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Charlotte, NC 28278
Ryan S.
Job Details: 07/28/2023
"Retuned to install parts ordered. Installed new fan assembly and UI, after defrosting excess ice reassembled unit, ran serove test to verify prop frost pattern verified proper operation."
We serviced a
WHIRLPOOL OVEN
Model WOE54EC0HS
Near Charlotte, NC 28278
Ryan S.
Job Details: 07/28/2023
"Upon arrival found unit didnt have model serial tag , took pictures of locations model serial tag should be. Inspected aground unit fully. Informed customer unit cant be worked on because parts cant be ordered without proper model serial tag, unit also cant be worked on under warranty. Unit is a new build, informed customer to inform builder of issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Indian Trail, NC 28079
Vincent O.
Job Details: 07/28/2023
Found system slightly over charged causing suction line to freeze. Sweep-charged -8g from system. Suction line thawed and pressures balanced and normal. Bubble checked all joints and entire filter drier. No leaks. All system checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Midland, NC 28107
Vincent O.
Job Details: 07/28/2023
Found unit leaking from fabric softener tray. Order and replace dispenser. ; ordrng 1 W11569112 (Dispenser) and 1 W11590590 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/28/2023
Defrosted ff section down and replaced fan motor also replaced hinges on ff doors. Unit ran thru test and all operations are normal. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Charlotte, NC 28216
Robert A.
Job Details: 07/28/2023
Cx complaint that the unit is heating slow. I inspected the unit to confirm the complaint. I found no error codes and preheated the unit to 325. It eventually reached the temp but it took much longer than usually. I increased the temp to 360 and the unit still took very long to reach the set temp. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11548749 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details: 07/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Charlotte, NC 28269
Robert A.
Job Details: 07/28/2023
"Cx complaint that the unit does not dispense water or ice. I inspected the unit to confirm the complaint. I pressed both paddle, I heard neither the author or valve engage. I found the UI control was set to lock. I unlocked the UI and tested water and ice dispensing, both worked with no issues. The unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Westfield, MA 01085
Mike K.
Job Details: 07/28/2023
"Unit under wp warranty per service bench. Humidity sensor 4296, 23 tech sheet says it should show 3789, 26. Dropped unit and replaced humidity sensor. Tested with potato, stopped after 10s or so giving humidity sensor error again. Ordering control, sensor and cable Humidity sensor is under the blower assembly.Cables not found on parts list.; ordrng 1 W11342846 (Control) and 1 W11333816 (Control) and 1 W11590866 (Sensor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28205
Robert A.
Job Details: 07/28/2023
"Cx complaint that the unit has trouble start cycles because of the lid not locking. I inspected the unit to confirm the complaint. I found an error code: f5e3. I cleared the code and ran a service cycle, all components passed until the lid lock tried to engage. The unit would not advance past that point, it needs a new lid lock to resolve the issue. I started a normal cycle and put pressure on the lid near the lid lock while it was engaged, the unit successfully locked. I checked the lid lock and the surrounding area to see if something was effecting it or out of place. I found nothing abnormal. Im ordering the part for the return visit.; ordrng 1 W11513248 (Lid lock)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near New Britain, CT 06052
Martino S.
Job Details: 07/28/2023
"Check unit found leaking from top left side, leaking out of third rack mount, parts are missing, please order parts tentative for return service.; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster) and 1 W11551395 (Mount) and 1 W11569162 (Mount) and 1 W1168642 (Manifold) and 1 W11677712 (Manifold) and 1 W11677712 (Manifold) and 1 W11561080 (Wheel - tub) and 1 W11553484 (Tub mount third rail) and 1 W11580025 (Tub mount third rack)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newington, CT 06111
Martino S.
Job Details: 07/28/2023
"Replace defective transmission, clutch, actuator and check unit working to specs. Washing and draining normally, no leaking or noise."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/28/2023
Replaced all 3 parts on dishwasher. Ran unit thru test mode and all components are operating normally. Ran unit on normal wash cycle for 15 minutes and had no leaks coming from dishwasher. Advised the customer its running good with no leaks at this time. Unit ran and checked ok( call complete); dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Harwinton, CT 06791
Martino S.
Job Details: 07/28/2023
"Replace ice maker, water valve and check ice maker cycle fill and ready for harvest."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Wolcott, CT 06716
Martino S.
Job Details: 07/28/2023
"Check ice maker cycle operation ice maker does not cycle on, replace ice maker and check cycle fill and ready to harvest. Unit check working to specs."
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ01
Near Agawam, MA 01001
Mike K.
Job Details: 07/28/2023
"Unit installed and unresponsive on arrival. Unplugged/plugged in unit and unit came on as normal. Ran cycle and heated properly. Ordering control, interface and power board. Unit will need to be pulled down to access power board. 2x time; ordrng 1 W11391718 (Control) and 1 W11386249 (Interface) and 1 WPW10531156 (Noise filter board) and 1 2xtime (2x time), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Agawam, MA 01030
Mike K.
Job Details: 07/28/2023
Unit is under 1 yr warranty per service bench. Took photo of receipt.Cs complaint is timed dry coming up as air dry by default and she did a load of towels and they werent completely dry. No error in history and unit is heating properly when selected. Explained how sensor works for sensing cycles. For timed dry explained that she could set temp and time to whatever she likes. Cs thought something was wrong with it coming up on air dry. Called techline and while on wait ran a 5 min timed dry on high heat. After completion timed dry remembered last setting of 5 min and high heat. So verified unit is remembering last cycle.Cancelled tech line call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Charlotte, NC 28205
Robert A.
Job Details: 07/28/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed
We serviced a
LG WASHER
Model WM9000HVA
Near Belchertown, MA 01007
Chris B.
Job Details: 07/28/2023
Replaced part and unit running normal. Mentioned to the customer to do a few small to normal size load and to keep an eye on the washer. 1yr warranty on parts and 30 days in labor.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ware, MA 01082
Chris B.
Job Details: 07/28/2023
Complaint that the unit is still unbalanced. Ran diagnostic test and during spin unit is shaking more then before with a load in it. Found bad gear case and oil residue on all motor parts. Will order parts for a return visit.; rqstng P&A on 1 W11550891 (Wash Agitator) and 1 W11551646 (Tub Nut) and 1 W11178227 (Tub) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10673062 (Shield) and 1 W11449841 (Gear Case) and 1 W11553312 (Washer) and 1 W10752189 (Screw) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Farmington, CT 06085
Gary V.
Job Details: 07/28/2023
"Inspected and found cycle time counting down too quickly and control making loud buzzing noise, internal problem in main acu, will submit estimate and call with return date.; rqstng P&A on 1 W11543994 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QTX03
Near West Hartford, CT 06117
Gary V.
Job Details: 07/28/2023
"Inspected and found ice dispenser auger motor broken, quoted and they will call."
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, NC 28226
Robert A.
Job Details: 07/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ludlow, MA 01056
Chris B.
Job Details: 07/28/2023
Complaint that the unit is not cycling through correctly. Found drain hose needed adjustment. After adjusting ran two diagnostic cycles and unit working normal. No more error codes.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ludlow, MA 01056
Chris B.
Job Details: 07/28/2023
Complaint that the unit is not cycling through correctly. Found bad capacitor. Replaced part and unit running normal. Cleared error of F7E1. Ran two diagnostic cycles and tested out normal. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Longmeadow, MA 01106
Chris B.
Job Details: 07/28/2023
Replaced all parts and tested out normal. Ice maker working properly. Good heating and chute working properly.; dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Paxton, MA 01612
Roger R.
Job Details: 07/28/2023
"Removed and replaced completely using manufacturer and EPA guidelines due to poor cooling and dripping into the refrigerator. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Warren, MA 01083
Roger R.
Job Details: 07/28/2023
Found unit stuck in drain mode and empty. Reset control and entered diagnostics. Found one error code for off balance load. Cleared code and tested functions of washer. All functions appear and test normal.
We serviced a
KENMORE REFRIGERATOR
Model 795.78092.901
Near East Windsor, CT 06088
Chuck M.
Job Details: 07/28/2023
Customer complaint is that ice maker stopped working. Inspected and found ejector stuck and out of home position. Quoted P&L. Customer will not repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hartford, CT 06106
Gary V.
Job Details: 07/28/2023
"Inspected and found broken inlet valve, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, CT 06112
Gary V.
Job Details: 07/28/2023
"Installed new ice bin and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GL0
Near Sturbridge, MA 01566
Amanda R.
Job Details: 07/28/2023
"Console shorted has power coming to it not all function will work and start button not responding ; rqstng P&A on 1 W11302460 (Console), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Wolcott, CT 06716
Martino S.
Job Details: 07/28/2023
"Check unit as per customer not dispensing ice auger motor needs to replace, part order tentative ; ordrng 1 WP2323603 (Auger motor)"
We serviced a
AMANA DRYER
Model NDE2335AYW
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/28/2023
Installed new belt and pulley. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10112954 BELT
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Charlotte, NC 28273
Ryan S.
Job Details: 07/28/2023
Upon arrival found f9e1 error. Took out unit and inspected entire drain line. Found unit had two drain lines and one drain line that was hidden in cabinet was impeding draining and letting water sit and collect debris. Unit would drain but it made the draining process slower. Took off one drain line and reinstalled unit. Also found disposal wasnt draining properly due to clogs in disposal from food and use. was able to flush disposal so that unit could drain but informed customer if issue happens again to get plumbing checked because if disposal wont drain dishwasher wont drain. Ran unit and unit drained into bucket properly. Verified proper operation by filling unit 2 more times and successfully draining unit into designated drain line port on disposal. Called techline and stayed on hold for 35 minutes.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charlotte, NC 28273
Ryan S.
Job Details: 07/28/2023
Customer complained unit had dent on left side backsplash panel . Unit is a new build in an unoccupied home. Took pictures of dent. Putting in part for P&a. Informed builder office will call when part comes in. ; rqstng P&A on 1 W11180283 (Control panel backsplash.)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near East Hartford, CT 06108
Jeremy B.
Job Details: 07/28/2023
Installed new control and preheated to 350 and all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Canton, CT 06019
Ruben C.
Job Details: 07/28/2023
Checked unit found motor open winding replaced motor sump assy tested operation normal; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Simsbury, CT 06092
Ruben C.
Job Details: 07/28/2023
Replaced control and ui tested operation normal ran diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/28/2023
Checked unit found door is staying open at top left not sealing ordering door assy and gasket door assy comes with hinges this is a right hinge door; ordrng 1 W11546134 (Door assy) and 1 W11360668 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/28/2023
Checked unit found refrigerator door is warped out at bottom right cuasing it to not seal in turn cuasing freeze up and condensation needs door have informed cust could take 4to6 weeks; ordrng 1 LW10672972 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor, CT 06095
Gary V.
Job Details: 07/28/2023
"Inspected and found ice maker not functioning correctly, will order new ice maker and return.; ordrng 1 W11546935 (Ice maker)"
We serviced a
GE DISHWASHER
Model GDF520PGJ6CC
Near Windsor, CT 06095
Gary V.
Job Details: 07/28/2023
"Inspected and found main acu getting 120v but completely dead, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28277
Ryan S.
Job Details: 07/27/2023
Retuned to install parts ordered. Installed new inner tub hub and Washplate. Reassembled unit and ran both spin and agitate functions and no noise detected. Ran quick wash and unit filled and started agitating with no noise. After running unit noise came back. Found noise is from cam slipping. Inspected and replaced cam and issue stil present. Found oil on new gearcase shaft under cam .thought oil was from previous gearcase/job but found shaft has too much play and is causing cam wheel to go too low and miss cam teeth in agitate mode. This is causing noise. New gearcase was faulty. Ordering new gearcase. Scheduled return call for 8-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 2xtimeframe (2xtimeframe)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Weddington, NC 28104
Jeff L.
Job Details: 07/27/2023
"Found the machine making a loud noise when calling for water at dispenser,sounds like the water valve is partially defective and spitting and sputtering also ordering reservoir just in case they may be some air trapped in it. Will return on aug 4th amPart # W11482383Part # W11482382; ordrng 1 W11482383 (Water valve) and 1 W11482382 (Reservoir)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW07
Near Matthews, NC 28104
Jeff L.
Job Details: 07/27/2023
Found evaporator fan motor making loud noise. Thought it may be vibration but I pushed on evaporator cover and checked all cover mounting screws they were tight. At this time Im going to recommend replacing the evaporator fan motor. Part#W11661931; ordrng 1 W11661931 (Evap fan motor)
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK1
Near Matthews, NC 28105
Jeff L.
Job Details: 07/27/2023
"Customer complaint having to run stuff on medium for hour and half. Unit is running and heating normally, customer has good air flow out of dryer vent as I went outside to feel it coming out wall cap,checked venting behind dryer nothing was bent crimped or damaged. The customer uses sensor dry all the time I advised customer i will replace faulty sensor. Will come back aug 3rd am; ordrng 2 WP3387223 (Sensor)s"
We serviced a
KENMORE WASHER
Model 110.44936 203
Near Mooresville, NC 28117
Mark C.
Job Details: 07/27/2023
Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 WP8181694 VALVE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/27/2023
Found relay stuck open and not sending power to mag. Unit will need new control board. ; ordrng 1 W11552018 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/27/2023
Found unit has been dropped and damaged causing blower wheel to knock and grind during operation. Whole frame is bent and shifted. Unit will need to be fully rebuilt from cabinet. Customer does not wish to have repaired as unit is brand new. Customer will call distributor for replacement. Will call if repair needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/27/2023
Found icemaker in off position causing no ice condition. Turned ice maker on. Ran diagnostics and verified proper operation and fill. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/27/2023
Found new compressor seized and blowing overload. Order and replace compressor. ; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Charlotte, NC 28209
Robert A.
Job Details: 07/27/2023
"Cx complaint that the griddle is not working, LF burner is difficult to rotate and the unit is giving new error codes since the last visit. I inspected the unit to confirm the complaint. The LF valve axle is bent. The griddle was not connected back to its original state, I secured the wires and tested the griddle its good to go. The unit is flashing f2e1 and f3e0 was stored. I installed the ordered parts, the units control is good to go. The unit needs a new LF valve and temp sensors. Im ordering the parts for the return visit.While in the van after the call the cx came out and said the griddle sparked when they turned it on. I went in and confirmed that the element connectors came loose when I removed replaced the control and sparked on the frame. I secure the griddle element wires but no heat from the griddle. I checked incoming power to the griddle, 0 across the 2 wires and 119v from each to ground. The griddle switch needs to be replaced. The ohms of the griddle is 42.3 ohm, its good. Im ordering the switch to resolve the issue.; ordrng 1 WPW10371235 (Dual valve) and 2 WPW10131825 (Temp sensor)s and 1 WPW10116113 (Griddle switch)"
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Charlotte, NC 28208
Robert A.
Job Details: 07/27/2023
I installed th ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Charlotte, NC 28212
Robert A.
Job Details: 07/27/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed. When I put the agitator back in place I noticed it has trouble sitting correctly with the new washplate. The washplate damage has caused splitting on the agitator. The agitator needs to be replaced as well to avoid a future callback. Im ordering the part to resolve the issue.; ordrng 1 W11614636 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlotte, NC 28262
Robert A.
Job Details: 07/27/2023
"Cx complaint that the unit is making a rattling noise and there is no duct hose. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. The rattling noise is from an object stuck in the drum seal. I removed the object and tested the unit for the cx. The unit is working as designed. The duct hose should have been installed at installation. I suggested for them to call RAC to request the duct hose for proper use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY03
Near Springfield, MA 01118
Roger R.
Job Details: 07/27/2023
Found unit not running and compressed was unplugged from harness. Also drain pan completely full. Found defrost circuit ok but compressor running even when control is off. Will need new control. Quoted $179.99 plus labor. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Springfield, MA 01104
Roger R.
Job Details: 07/27/2023
"Found unit leaning heavy towards front. Unit need new tub supports, tub top and new belt. Customer chooses to replace unit.Paid $129 cash"
We serviced a
WHIRLPOOL DISHWASHER
Model Mdb8959skb0
Near Chicopee, MA 01020
Roger R.
Job Details: 07/27/2023
"Found unit leaking from the tub on the right side near the back. The tub appears to have been damaged upon delivery and is dented. This is at the seam on the bottom of the tub. Unit will need a new tub. ; rqstng P&A on 1 W11409866 (Tub, complete), ordrng 1 2timejob (Extra time)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/27/2023
Found sensor at rear bulkhead broken off. Needs new. ; ordrng 1 W10853313 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Hadley, MA 01035
Mike K.
Job Details: 07/27/2023
"Customer says they can use powdered soap ok, but the liquid is running down side of machine, believes is leaking from dispenser. Spill looks to be coming from the container of soap above, not from the machine. Put some soap in dispenser and ran quick wash. Cleared out soap fine and no leaking. Dispenser is very stiff coming out and front keeps coming off. Ordering dispenser assembly.Office will contact customer when authorization is received and parts have arrived, to schedule return.; ordrng 1 W10575334 (Dispenser assy) and 1 WPW10446403 (Dispenser handle), dspstn on spec-tagged invntry: 1 WPW10435242 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Northampton, MA 01060
Mike K.
Job Details: 07/27/2023
Replaced water inlet valve. Turned water back on and advanced icemaker to turn on valve. Icemaker filled fine and no leak found
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Northampton, MA 01060
Mike K.
Job Details: 07/27/2023
Valve threads damaged on arrival. Worked supply on fully. Tested on normal cycle and No leaks found.; used 1 W11434044 (Valve) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Holyoke, MA 01040
Mike K.
Job Details: 07/27/2023
"Unit under 1yr wp warranty, took photo of receipt.F3e2 moisture sensor failure f2e1 stuck key or key held too long. Tested moisture sensor in diagnostics wet finger across sensor turns off drum light which indicates passing test. Checked outlet thermistor 7.6kohm which is correct for current temp. Neither j14-3 or 6 indicate continuity to ground. Per tech sheet, replace acu.; ordrng 1 W11525996 (Control) and 2 WP3387223 (Moisture sensor) and 1 WPW10298258 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB01
Near Holyoke, MA 01040
Mike K.
Job Details: 07/27/2023
Replaced drain pan.
We serviced a
LG WASHER
Model WM4000H8A
Near West Springfield, MA 01089
Mike K.
Job Details: 07/27/2023
"All functions test as working properly, fills,recirculates, agitates, drains and spins fine.Cs has been getting odor and some spotting on clothes. Made sure boot holes are clear and suggested leaving door open after use and running clean cycle with afresh a couple of times to clear internal build up."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Westfield, MA 01085
Mike K.
Job Details: 07/27/2023
Unit under 1 yr wp warranty per service bench. Broken lid strike. Replaced and started normal cycle fine.; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/27/2023
Checked unit found gearcase making noise in spin inner basket not center could not get washplate off ordering gearcase basket and washplate ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11513244 (Basket inner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Avon, CT 06001
Ruben C.
Job Details: 07/27/2023
7736955324 checked unit found ice maker getting voltage but no harvest also found left hand top cover is not staying place unless u put somthing on it ordering ice maker cust not replacing cover; ordrng 1 W10908391 (Ice maker)