Service History 124 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Clover, SC 29710

Mitch H.

Job Details: 01/30/2024

"Tested washer and found motor would not run. Tested and found capacitor bad. Replaced capacitor, ran component tests for agitate and spin, all working properly. Ran DLMS calibration and tested washer. All operating properly."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Windsor, CT 06095

Gary V.

Job Details: 01/30/2024

No answer on phone or at door. Office verified customer not available again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QKS00

Near South Windsor, CT 06074

Gary V.

Job Details: 01/30/2024

"Inspected and found multiple failures, inlet valve defective, compressor not longer working, drain pan heater needs to be replaced along with acu update, inlet valve is NLA."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/30/2024

"Her placed inner middle door glass after discovering there was flower debris all over the inner door pieces look like a batter of some sort, potentially reason for glass breakage. I replaced door hinges as well. I tested operations. No additional issues found with door everything is now working fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 01/30/2024

"Complaint, dishwasher keeps beeping and chiming and will not wash drain pump comes on. I found error code 7/2 wash motor, single speed, motor failure. I tested operations inspected for leakage no leakage occurring no additional issues. Found at this time with dishwasher. In ordering motor sump assembly.; ordrng 1 W11460946 (Sump assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 01/30/2024

"Two point washing machine will not progress past wash cycle. I found error code F8e1 no fill long fill I found after allowing washing machine to fill tub almost all the way full the cold water inlet valve dropped out I found solenoid was extremely hot to the touch when it dropped out. I found resistance value was open and as Val cool back down resistance, value went to six ohms of resistance kept getting higher. inspected waterlines are installed properly and there are no leaking occurring hot as hot cold as cold customer stated that she could never get clothing to be cold on tap cold setting prior to last visit by tech. I checked suspension rods are perfect. I checked gear case no leaking. No drive belt issues. No actuator issues. No capacitor issues. Found ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Holyoke, MA 01040

Mike K.

Job Details: 01/30/2024

"Replaced control and powering on. Ran normal cycle, hot/cold water lines were reversed, corrected. Unit went through fill and into wash fine. Canceled and drained fine. Ran drain and spin cycle and went into full speed spin fine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

SAMSUNG WASHER

Model WF42H5200AP/A2-01

Near Holyoke, MA 01040

Mike K.

Job Details: 01/30/2024

"Replaced door lock and an rinse/spin cycle, went through fill and into agitate fine, drained and went into full spin fine, door lock operating properly and door staying closed fine"

We serviced a

SAMSUNG ELECTRON DISHWASHER

Model DW80R9950UG

Near Agawam, MA 01030

Mike K.

Job Details: 01/30/2024

Replaced spray arm and attached securely

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/30/2024

Complaint lid will not latch washer will not work. I found latch plastics are broken found heavy soap and Sofner was poured in incorrect locations as well no additional issues seen or heard ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC604FSS00

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/30/2024

"Complaint refrigerator is leaking from the back. Has caused significant damage to the wall flooring throughout kitchen and cabinetry door gasket is shredding out and light has also failed in the freezer. I found complaints. All true. I am ordering door gasket. Found water is leaking from defective isolation valve And Im also ordering a three-point LED light for the freezer per service pointer. Technical Service Pointer #: W11460554 Rev M Action Required: MandatoryRelease Date: December 2023. ; ordrng 1 W11312191 (Valve), rqstng P&A on 1 W10917313 (Gasket) and 1 W11683243 (Led kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ludlow, MA 01056

Chris B.

Job Details: 01/30/2024

Complaint that the unit is not making ice nor dispenses water. Found water line closed. Unit working normal as it should just mentioned to the customer to have the water line turned on for proper performance.

We serviced a

WHIRLPOOL DRYER

Model Medb850yw2

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 01/30/2024

"Found element open. Removed and replaced element. Reassembled, tested, dryer heating and operating properly. Collected for repair on cc.; used 1 WP8544771 (Element) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Clover, SC 29710

Mitch H.

Job Details: 01/30/2024

Customer says that they had an issue with not being able to turn off or cancel a cooking cycle. Customer did not have unit connected to WiFi. Advised customer that solution for this issue is an over the air software update ( service pointer W11525545 ). Customer is going to download the app and get the unit connected for the update. Called Whirlpool safety SR#7738318702 advised them of finding.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near South Windsor, CT 06074

Gary V.

Job Details: 01/30/2024

"Inspected and found wash pump not running, checked voltage at wash pump and control and found inconsistent reading, ordering acu, harness connector for pump and will call with return date.; rqstng P&A on 1 W11690649 (Harness) and 1 W11305297 (Main acu), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cherryville, NC 28021

Ryan S.

Job Details: 01/30/2024

Customer complained unit working intermittently. Upon arrival found no error codes stored. Ran through service mode and when unit is put in spin the lights on the control board start to dim and sometimes cuts the whole machine off. Checked cap and shifter and both parts not cause. Motor and control board are defective. Quoted 708.48$.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Clover, SC 29710

Mitch H.

Job Details: 01/30/2024

"Drain hose had come loose from washer. Reattached, ensured clamp was on properly and securely. Tested washer, allowed to fill and drain several times to ensure no leaks. All operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LV4

Near Charlotte, NC 28214

Jeff L.

Job Details: 01/30/2024

Found bad control replaced control unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Mooresville, NC 28117

Robert A.

Job Details: 01/30/2024

Cx complaint that the unit does not finish cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 f7e1 f8e4 fAe2. The wash motor does not run. I replaced the sump assembly and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near Hebron, CT 06248

Jeremy B.

Job Details: 01/30/2024

"Icemaker not filling the ice bucket. Ice cream not 100% frozen. Freezer temp at 13 fresh food at 36. Compressor drawing .7 amps. Needs new compressor and system recharged. ; ordrng 1 W11582579 (Compressor), dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28214

Jeff L.

Job Details: 01/30/2024

"Replaced dryer kit belt rollers unit ran without any noises or squeaks, unit ran and checked okCall complete; used 1 4392067 (Dryer kit) from stock"

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNS02

Near Bellingham, MA 02019

Aimee Z.

Job Details: 01/30/2024

Installed new ice maker complete

We serviced a

GE M/W OTR

Model PEB72266SF2SS

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/30/2024

Found noisy and not heating built in needs diodeFound mag nla or not in stock other locationCust buying new

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/30/2024

Found the damper noisy; ordrng 1 WPW10594329 (Damper)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28213

Jeff L.

Job Details: 01/30/2024

Found sump assembly wash motor bad sump needs to be replaced.. customer decided to get new unit.Call complete

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/30/2024

Checked and found pantry board not working and wiring broken. Needs pantry board and wiring harness. Quoted customer for repair. Customer is going to think about it and make a decision.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/30/2024

"Disassembled dryer, removed and replaced drive motor, blower wheel and idler pulley. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL , used 1 279640 (Idler pulley) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Cornelius, NC 28031

Robert A.

Job Details: 01/30/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cornelius, NC 28031

Robert A.

Job Details: 01/30/2024

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11170317 CNTRL-ELEC , and 1 W11454741 GEARCASE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ashford, CT 06278

Amanda R.

Job Details: 01/30/2024

Keypad peeling back needs new console ; rqstng P&A on 1 W11460908 (Console)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Springfield, MA 01104

Roger R.

Job Details: 01/30/2024

"Found bad heater and also lint screen holder broken. Replaced defective heater and will order new lint screen holder with new screws that are also missing ; ordrng 1 W11086603 (Cover, lint filter) and 2 WP3387230 (Screw)s, used 1 WP3387747 (ELEMENT) from stock"

We serviced a

SAMSUNG WASHER

Model WA50R5200A

Near Springfield, MA 01109

Roger R.

Job Details: 01/30/2024

Error code 4C indicating water supply issue. Found water sensing tube had come off pressure switch reinstalled.

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW 0

Near Springfield, MA 01103

Roger R.

Job Details: 01/30/2024

Unable to get access to this unit at this time. Customer will call when unit is accessible. ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/30/2024

"Disassembled dryer, removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 01/30/2024

"Removed and replaced timer and installed hold down clips. Reassembled, tested, timer counting down and dryer operating properly but not heating. Checked and found that dryer only has 120V incoming power. Advised customer that they need to have wall outlet checked.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Roger R.

Job Details: 01/30/2024

Unable to get access to unit at this time. Customer will call when unit is available for service ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Putnam, CT 06260

Amanda R.

Job Details: 01/30/2024

Went over how to start unit and explained all leds will be on when first waking up control after pushing start only one led will be on and if it is blinking its either not started paused or lid interrupted cycle which then you have to hit the start button again

We serviced a

SAMSUNG RESIDENTIAL REFR

Model RF260BEAESG/AA02

Near Killingly, CT 06241

Amanda R.

Job Details: 01/30/2024

Water leaking from ff evaporator drain under ff crisper cooling Normally ; rqstng P&A on 1 DA82-01415A (Drain kit) and 1 DA97-12609C (Cover)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 01/30/2024

"Checked over dryer and found unit would not heat checked power to terminal block and 240v present 120v on each leg. Ohmed out thermal fuses and heater and found heater bad, removed faulty heater and replaced with new ran dryer threw a test cycle and dryer is now heating and operating properly. Advised customer on getting venting replaced the vent is crushed where it goes threw the wall and is blocking air flow and lint is building up. ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Canterbury, CT 06331

Amanda R.

Job Details: 01/30/2024

Fills and drains wash motor not coming on getting power needs new sump ; ordrng 1 WPW10482462 (Sump)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Bristol, CT 06010

Jimmy R.

Job Details: 01/30/2024

"Tested dryer and found unit not heating checked voltage and 120v on each leg and 240v across ohmed each thermal fuse and found thermal cut off bad causing no heat, replaced thermal kit and ran dryer found vent clogged with water due to vent sitting in a trench moved venting so it was up and flat checked air flow and unit is now flowing properly and working to specs ; used 1 279973 (THERMAL KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Thomaston, CT 06787

Jimmy R.

Job Details: 01/30/2024

"Installed all new parts and recalibrated machine wile running a calibration unit was now clunking louder when washing then before, checked Gearcase and found slop in shaft and washer for tub cracked causing unit to bang when agitating, will order new Gearcase and a new washer just incase the on is broken again advised we would call when in for return visit ; ordrng 1 W11449841 (Gearcase) and 1 W11553312 (Washer), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Torrington, CT 06790

Jimmy R.

Job Details: 01/30/2024

"Tested unit and found both sections not cooling found freezer at degrees and fridge at 60. Removed evaporator cover and found no frost pattern found when unit would try and pump it would back off never moving, checked compressor and found hot to touch compressor drawing .3 amps. Checked for leaks and could not see any checked with uv light and no leaking, Unit is going to need new compressor and checked for a leak with nitrogen will order compressor kit, couplers and lock prep advised when parts are in we would call for return visit ; ordrng 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 Lockprep (Blue glue for couplers) and 1 W11461499 (Proses tube)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Canterbury, CT 06331

Amanda R.

Job Details: 01/30/2024

"Not draining nothing stuck in drain pump replaced tested operation normal ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windham, CT 06226

Amanda R.

Job Details: 01/30/2024

F7e4 error code shifter bad replaced tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Mansfield, CT 06268

Amanda R.

Job Details: 01/30/2024

Tags and tape making noise behind unit when condenser fan turns on removed sounds normal

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Marlborough, CT 06447

Jeremy B.

Job Details: 01/30/2024

Customers complaint is dishwasher not cleaning properly soap left at bottom of sump. Ran automatic test and wash motor sounds abnormal replaced and ran self test all checks ok. ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/30/2024

Microwave giving F1E6 (magnetron error) entered diag and verified error. Cycled power off for a few mins and tested but still getting error code. Followed all trouble shooting steps in tech sheet needs new magnetron and inverter. Quoted customer ; ordrng 1 Magnetron and 1 W11325604 (Inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/30/2024

Ice maker working intermittently. Tested and found proper temps and proper power and water flow to icemaker. Making nice very slow. All fans working. Replaced ice maker please allow 24hrs for temps to stabilize and proper ice production. ; used 1 WPW10300022 (ICE MAKER) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near New Hartford, CT 06057

Jimmy R.

Job Details: 01/30/2024

Installed new console and control ran machine thew a cycle and unit is now operating to proper specs

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near New Hartford, CT 06057

Jimmy R.

Job Details: 01/30/2024

"Tested unit and found dishwasher would just beep and drain never starting a cycle. Ran a diagnostics and found errors 8-4 overfill float switch open 9-2 drain motor electrical problem let unit run threw a self test cycle and checked float switch, found water in float causing the error and unit to shut off and drain. Removed water from float and let unit run checked for leaking and everything is dry, ran unit on a heavy cycle and noticed unit tipped forward and a lot of suds in tub this could have caused the overflow into float to shut unit down, leveled unit and let it run several times could not see any leaking. Canceled unit out drain pump got weak and would not pump strong, ran a few more drain cycle and drain pump is starting to fail causing unit to not drain fully and when filling over filing and some water would drip into pan unit will need new pump will order ; ordrng 1 W11462456 (Drain pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Harwinton, CT 06791

Jimmy R.

Job Details: 01/30/2024

"Tested unit and found when running a cycle unit would leak water from front of Machine, filled unit and found water leaking from under unit checked hoses and found drain hose going to drain pump cracked in several placed leaking water, found drain line also cracking leaking water from back of machine. Wile moving drains hose found hoses super dry and cracking all over also found wire harness for float cut and not holding in float due to tab broken off. Will order new drain hoses, clamps and harness parts tentative p/a ; ordrng 1 W11551233 (Drain hose) and 1 W11414944 (Drain hose main) and 4 WP285655 (Hose clamp)s and 1 W11596052 (Clip) and 4 W10783615 (Clamp)s and 1 W11330869 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 01/30/2024

Returned to install new valve. Installed valve and ran service mode test. Turned on and off both valves while valve test running to confirm both valves working. Verified unit working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Stanley, NC 28164

Ryan S.

Job Details: 01/30/2024

"Installed vent and deflector, service pointer for issue is t within serial number and unit doesnt have digital display to change vent open and closing procedures. when installing deflector scratched inner door.Ordering new inner door. Informed customer office will call when part comes in. ; ordrng 1 W11559689 (Inner door panel)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Stanley, NC 28164

Ryan S.

Job Details: 01/30/2024

Customer complained unit not heating properly they used traditional thermometer and said it was reading 50? too low. Ran bake 350? and found avg temp when testing with weighted probe on k type thermometer unit was at 343?. Informed customer unit working as designed. Unit already set to +30? in calibration. Informed. Customer unit is working as designed to follow owners Manuel form or tips on cooking with oven.

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Cornelius, NC 28031

Ryan S.

Job Details: 01/30/2024

"Returned to install harness ordered. Installed harness, while taking old harness out found a neutral that had beem heated up by self clean possibly and was short to ground on frame. Causing gfi to trip but not traditional breaker. Reassembled unit and ran bake. Unit not cutting off and working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/30/2024

Returned to install parts ordered. Installed new sump. Ran unit and unit went through 3/4 of shortest cycle before leaving. Verified proper operation. Customer paid in full before call.

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ5

Near Cornelius, NC 28031

Robert A.

Job Details: 01/30/2024

Cx complaint that the UI glass has shattered. I inspected the unit to confirm the complaint. I replaced the UI panel and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Cornelius, NC 28031

Robert A.

Job Details: 01/30/2024

Tech was assigned as a helper;

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LM1

Near Huntersville, NC 28078

Robert A.

Job Details: 01/30/2024

Cx complaint that the units UI buttons are not working. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The only cycle buttons that work are rapid and sensor. The unit needs a new UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11632700 (UI panel)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Granby, MA 01033

Chris B.

Job Details: 01/30/2024

Complaint that the unit is shaking and banging too much. Found no issues with the washer. No error codes present. Had to adjust and level the unit out. Unit was unleveled to the front. Customer is not happy at all with the performance. They mentioned that the old washer they had before never shake like this new one.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near Charlotte, NC 28269

Jeff L.

Job Details: 01/30/2024

The control panel is completely blacked out no operation. Proper power is coming into unit and to panel but no power coming out. Needs a new panel office will call customer when part comes inPart#W11339754; ordrng 1 W11339754 (Control panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Springfield, MA 01109

Roger R.

Job Details: 01/30/2024

Found unit had error codes but nothing related to a bad lid lock. Ran diagnostics and lid was not locking properly. Found lid lock not responding. Replaced with new lock and unit working properly now. ; used 1 W11394572 (DOOR LOCK) from stock

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Mansfield, CT 06268

Amanda R.

Job Details: 01/30/2024

ComplAint leaking water on heavy duty cycle couldnt duplicate issue bellow not ripped not leaking from dispenser stacked unit if we need to return unit needs to be unstacked and load started heavy duty runs for three hours

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Agawam, MA 01001

Mike K.

Job Details: 01/30/2024

"Complaint of loud grinding noise when icemaker is running. Ran icemaker through cycle, sound cs is heating is the water valve and is normal operation noise."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS5

Near Southwick, MA 01077

Mike K.

Job Details: 01/30/2024

Replaced spray arms and ran Hotmail cycle to test. Verified spray arm movement

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Amherst, MA 01002

Chris B.

Job Details: 01/30/2024

"Complaint that the unit is stuck closed. Found error codes F6E1, F4E0, F5E2, F8E1 . Found bad control board and lock. Quoted parts and labor. Customer will talk it over before putting that amount in a 12yr old washer. Collected trip fee."

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS00

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 01/30/2024

Panel not powering on. Found 120vac across fuse. The fuse is open needs new. ; ordrng 1 WPW10545255 (Fuse)

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 01/30/2024

Customers complaint is refrigerator doors not level was able to adjust wheels and level doors. The ice is spray foam not ice. All checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 01/30/2024

Installed new housing and screws tightened and all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middlefield, CT 06455

Jeremy B.

Job Details: 01/30/2024

Installed new water line and purged water out of dispenser for a min. Water flowing properly. Bottom icemaker working now customer hit switch

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Ellington, CT 06029

Gary V.

Job Details: 01/30/2024

Arrived and customer stated that we were there earlier in the day. And customer is all set.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Suffield, CT 06078

Gary V.

Job Details: 01/30/2024

"Inspected and found blower wheel had clump of lint causing vibration, cleared out lint and cycled, tested fine."

We serviced a

GE DRYER

Model EIED50LIW1

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/30/2024

Installed new heater and tested heat complete

We serviced a

BOSCH DISHWASHER

Model SHE7PT56UC02

Near Medway, MA 02053

Aimee Z.

Job Details: 01/30/2024

Installed new strings and springs complete

We serviced a

KENMORE REFRIGERATOR

Model ="596.73503201"

Near Northampton, MA 01060

Chris B.

Job Details: 01/30/2024

Complaint that the unit is not cooling properly. Found freezer side all iced up due to bad gasket on the freezer door and part no longer available. Quoted for labor. Collected intermediate labor cost.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Easthampton, MA 01027

Chris B.

Job Details: 01/30/2024

Complaint that the ice maker and water dispenser is not working. Found no water line connection to the refrigerator. Customer will have someone to install a line. Collected trip fee.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSP0

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/30/2024

"I replaced all previously ordered parts, tested operations clean corrosion from OWI sensor harness ran a diagnostic cycle. No additional issues found checked resistance at main control board going to owi . Everything is working fine with new owi sensor installed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Suffield, CT 06078

Gary V.

Job Details: 01/30/2024

"Inspected and found door seal leaking, different issue from last visit, replaced door seal and cycled, tested fine.; used 1 W11483553 (GASKET) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Suffield, CT 06078

Gary V.

Job Details: 01/30/2024

"Inspected and found off balance fault, cycled a factory reset, cycled unit thru auto test and all functions test normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Enfield, CT 06082

Gary V.

Job Details: 01/30/2024

Installed new door seal and tested fine.

We serviced a

WHIRLPOOL RANGE

Model RF365BXPW1

Near Norfolk, MA 02056

Aimee Z.

Job Details: 01/30/2024

Installed new bake element and surface element kits all 4 burnersTested bake glowing red and circulating and tested the 4 burnersComplete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 01/30/2024

I replaced inner tub assembly basket and agitator assembly. I ran a control board calibration procedure. I checked suspension rods. I checked gearcase no additional issues issues found with washing machine here today. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, NC 28214

Jeff L.

Job Details: 01/30/2024

The washer is not draining this unit is stacked with dryer on top. I could not get dryer down to see if something was in the clean out I checked all the lines going in and out of pump and no debris was found. Going to order a drain pump for a good repair and advise customer dryer has to come down either he can have it dropped or we can schedule for 2 men and customer would be responsible for charge of 2nd man. Customer will have dryer down on return visit.Rescheduled for 2-2-24Part#W11458345; ordrng 1 W11458345 (Drain pump)

We serviced a

JENN-AIR RANGE

Model JES9900BAS

Near Gastonia, NC 28056

Ryan S.

Job Details: 01/29/2024

"Customer complained oven doesnt work. Upon arrival Ui wasnt responsive, some buttons didnt work and some intermittently working. All surface burners working. Needs new Ui control board. Ordering UI control board. Informed customer office will call when part comes in. ; ordrng 1 WP8507P23460 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Farmington, CT 06032

Chuck M.

Job Details: 01/29/2024

Customer complaint is that refrigerator is not cooling properly in the freezer section. Refrigerator is in customers garage. Explained to customer that unit needs to be in a temperature controlled environment with temperature above 55 degrees.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Hartford, CT 06110

Amanda R.

Job Details: 01/29/2024

Customer complaint that unit rocking and hoses rattling behind unit during spin leveled unit and explained that might need to secure lines behind unit

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PHSC39EESS5

Near Newington, CT 06111

Amanda R.

Job Details: 01/29/2024

Not defrosting evaporator Heater element has no continuity needs to be replaced ; ordrng 1 242044113 (Heater)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 01/29/2024

"Installed new cover for wash arm and ran machine threw a wash cycle, checked arm and unit is now spinning and washing as designed. Checked over all other operations and unit is now working to factory specs"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Gastonia, NC 28056

Ryan S.

Job Details: 01/29/2024

Customer complained unit cutting off and cuts back on later also complained unit takes too long to Dry. Found motor faulty ordering new motor and fan wheel. Also foudn unit was pushed too far back crimping dryer vent in back. Fixed vent for customer but informed him he cant push dryer close to wall with the vent set up he has. Ordering fan and motor. Scheduled return call for 2-2-24 am. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Motor)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 01/29/2024

Installed new latch and new control ran machine threw a wash spans spin cycle and unit is now sensing and locking then filling and operating as designed. Recalibrated unit and all operations are now working to proper specs

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Manchester, CT 06042

Amanda R.

Job Details: 01/29/2024

Complaint that not filling with enough water showed customer bulky items fills with the most water started clean cycle

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Bristol, CT 06010

Chuck M.

Job Details: 01/29/2024

Installed controls. Unit is cooling and lights checked ok. ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/29/2024

"Complaint Mike microwave does not seem to cook popcorn properly. I found microwave is heating fine for a 900 W microwave. Customer is used to her old 1800 W microwave. Microwave is heating water from 78?F to 149?F in one minute microwave is popping a bag of popcorn, small bag and popcorn setting with a 5% seed count of unpopped popcorn which is normal operation. This specific model does not have a popcorn, doness level. 7738351122 file number. April 28 2023 per manufacturer as a date of purchase. Per manufacturer microwave is heating as designed for a 900 W microwave cannot adjust or do anything to change settings per manufacture."

We serviced a

FRIGIDAIRE WASHER

Model ELFW7637BT0

Near Wilbraham, MA 01095

Chris B.

Job Details: 01/29/2024

Complaint that the unit has a E21 error code. Found drain filter clogged. Quoted for labor. Removed all debris and washer running normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZD801

Near Monson, MA 01057

Chris B.

Job Details: 01/29/2024

Complaint that the liquids in the refrigerator side is freezing up. Found very bad frost pattern in the evaporator side. Will order parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HV1

Near Mint Hill, NC 28227

Jeff L.

Job Details: 01/29/2024

Replaced front right burner switch. I have replaced the switch and the burner there is nothing else to replace or causing any issues. Unit ran and checked okCall complete; used 1 WPW10434452 (Switch) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Agawam, MA 01001

Mike K.

Job Details: 01/29/2024

Replaced hub and Washplate (had to break out Washplate to access hub) ran recalibration cycle and diagnostic cycle. Completed tests fine.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Rock Hill, SC 29730

Mitch H.

Job Details: 01/29/2024

"Checked and found connector from user interface to main control was not fully seated. Connected properly, washer now powering on correctly. Ran DLMS calibration and diagnostics cycle. All completed properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, CT 06248

Jeremy B.

Job Details: 01/29/2024

Customers complaint is washer takes a long time and gets stuck on sensing ran diag found f7e4 found play the shaft of gearcase. The slider isnt separating but needs new clutch keeps shifting intermittently. ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch)

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