We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Roger R.
Job Details: 10/19/2023
Removed and replaced compressor and filter drier due to poor cooling. Recharge with 56g R600a refrigerant.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near West Hartford, CT 06107
Ruben C.
Job Details: 10/19/2023
Checked unit found drain pump impeller is binding sometimes will pump other times just hum gave cust estimate for pump cust will think about repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY05
Near East Hartford, CT 06118
Chuck M.
Job Details: 10/18/2023
Customer complaint is that water is leaking from refrigerator. Inspected and found water leaking water line connector at valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Coventry, CT 06238
Amanda R.
Job Details: 10/18/2023
Unit not defrosting quoted for control and bi metal
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near West Springfield, MA 01089
Roger R.
Job Details: 10/18/2023
Found unit not responding to controls. Will need new main and UI boards. Quoted $279.99 for main and $195.99 for UI panel. ; ordrng 1 WPW10312695 (Control) and 1 W10740217 (Ui panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28269
Robert A.
Job Details: 10/18/2023
The parts were installed and tested. The unit is working as designed.; dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near China Grove, NC 28023
Vincent O.
Job Details: 10/18/2023
"Found no motor operation. Verified power to motor and motor not operating. Also found f1e1 control failure, control seems to be working at this time. Quoted customer for both parts. Explained possible circumstances. Customer would prefer to replace."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Coventry, CT 06238
Amanda R.
Job Details: 10/18/2023
"Lid lock and strike broken replaced both tested operation normal ; used 1 W11457841 (STRIKE), and 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KWH1
Near Millbury, MA 01527
Angel R.
Job Details: 10/18/2023
"Found tub leaking on left bottom corner right at the seam, will order new tub.; ordrng 1 W11409866 (Tub)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Charlotte, NC 28278
Jeff L.
Job Details: 10/18/2023
replaced all parts ordered found bad slider unit ran and checked ok; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near East Hampton, CT 06424
Jeremy B.
Job Details: 10/18/2023
Wash motor not running but getting power. Replaced sump assy and tested all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF730PAYB3
Near Waterbury, CT 06705
Jimmy R.
Job Details: 10/18/2023
"Tested unit and found machine would not drain at end of cycle found pump coming on but not pumping out water. Checked drain line and found line connected to garbage disposal found disposal plug had never been popped out causing unit to not drain water, removed plug and unit is now draining and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Worcester, MA 01603
Angel R.
Job Details: 10/18/2023
"Found moisture buildup in RC and a tiny bit of frost in FC by the vent. Customer has had two companies out to replace fan motor but it seems they did not notice a very large gap in liner at bottom right hand side. Gap is nearly an inch wide and runs for about 18 inches looks like body of unit in the corner may have been damaged. Called tech line and took call on the road as customer had to run errands. On hold for 30 minutes with no answer, will have to call back.; cstmr sgnd Dsclmr"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near East Hartford, CT 06118
Chuck M.
Job Details: 10/18/2023
Customer complaint is that range has no power. Checked voltage and no power from supply. Found breaker tripped. Tested range for possible cause and could not find any issues. Showed customer it works.
We serviced a
MAYTAG COOKTOP
Model MGR7700LZ1
Near Charlotte, NC 28273
Jeff L.
Job Details: 10/18/2023
Customer had gas company out and the right front burner is leaking at orfice where it connects to gas valve. Its tight as can get and still leaking ordering parts to make a good repair. Office will call customer when parts come inPart#W11435630Part#W11628784Part#W11485872; ordrng 1 W11435630 (Burner) and 1 W11628784 (Burner valve) and 1 W11485872 (Burner orfice)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Portland, CT 06480
Jeremy B.
Job Details: 10/18/2023
Washer not draining. Found pump propeller broken. Replaced and tested all cjecks ok. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/18/2023
Top of new tub damaged. Need to reorder ; rqstng P&A on 1 Xtratime (Xtra time) and 1 W11219115 (Tub)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/18/2023
"Washer banging in spin cycle. Found suspension slightly worn and basket has a wobble. Needs new basket and suspension. ; rqstng P&A on 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01604
Angel R.
Job Details: 10/18/2023
"Cam kit became slightly dislodged, adjusted it and test cycle was run. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/18/2023
"Removed and replaced freezer door, checked and ensured door was sealing around full perimeter. Adjusted and tightened evaporator fan cover to stop vibration noise. Refrigerator operating properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/18/2023
Installed new light kit. All lights now Illuminated. All functions check ok. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/18/2023
Installed new compressor and condenser. Pulled vacuum and checked for leaks. Charged system with 4.5oz r134. Tested and verified proper cooling and operation. All functions check ok.
We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS09
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/18/2023
"Removed and replaced freezer ice maker. Manually cycled ice maker, completed and filled properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/18/2023
"Customer could not provide purchase receipt. Said they were told by Whirlpool that it was under warranty. Explained that without the receipt or authorization from Whirlpool I could not work on washer without payment. Called office, confirmed that there was no authorization. Customer is going to call Whirlpool to get approval for repair.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Worcester, MA 01607
Angel R.
Job Details: 10/18/2023
"Installed new control and panel, latch was still locked replaced latch and tested ok.; used 1 W10810403 ( Latch) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newington, CT 06111
Jeremy B.
Job Details: 10/18/2023
Dryer not heating. Found open cycling thermostat. Replaced and tested all checks ok. Recommended customer clean vent. Found weak air flow. ; used 1 WP3387134 (THERMOSTAT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/18/2023
"Customer complained unit will run but shuts off after awhile and wont turn back on, had another company come out and they replaced control board and acu per her paperwork. They came out twice she said. Ran unit on timed dry and door opened up unit. Heater is coming on and cutting on and off at proper temps. Airflow is good and passed vent test kit test. Vent to exhaust in home is open and air is flowing properly. Drum is spinning properly and no noses from wheels or pully. Unit is running and not overheating. Can not find any issue. Called techline found motor is overheating, ordering motor.sr#7737588107 and blower; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS2
Near Denver, NC 28037
Ryan S.
Job Details: 10/18/2023
Customer complained of no heat. Found magnetron not working or testing as working. also found damage to capacitor/diode. Ordering Magnetron thermostat as well. Scheduled return call for 10-24-23 am. ; ordrng 1 W10754299 (Magnatron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10832024 (Magnatron therostat)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Crouse, NC 28033
Ryan S.
Job Details: 10/18/2023
"Customer complained unit getting off balance and has a noise . Ran high speed spin and balance detection. Found unit in balance and suspension good, informed customer to just make sure clothes are distributed evenly . Found slider damaged. Replaced slider from,ts. Slider causing noise, ran component Activation and verified proper operation. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/18/2023
"Customer complained unit not working. Found no error codes present , found water not entering unit. Customer said he bought it awhile back but just had it plumbed in. Found hose to unit was backwards , had a chick valve with flow direction on hose. Informed customer to call plumber back to repair hose issue. Verified proper operation of unit otherwise."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Dallas, NC 28034
Ryan S.
Job Details: 10/18/2023
Retuned to install timer and knob. Ran timed dry to test. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Charlotte, NC 28209
Jeff L.
Job Details: 10/18/2023
Found dryer after running about 5 minutes on auto sense the dryer screen would show clean venting for better drying at this time I am running the unit on time dry to see if it duplicates the problem. Office will customer when part comes inSR# 7737559729 spoke with shamia all parts and labor covered; ordrng 1 3387223 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Charlotte, NC 28215
Jeff L.
Job Details: 10/18/2023
Replaced parts ordered unit is running and checked ok.Call complete; dspstn on spec-tagged invntry: 1 W11417466 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/18/2023
Found door boot ripped in the edge section causing leaking thru front door. Needs new door gasketPart#W11578223Will return 10-25-23; ordrng 1 W11578223 (Door bellow)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28208
Jeff L.
Job Details: 10/18/2023
Found L1 and neutral voltage at 117Found L2 and neutral voltage at 117Found from L1 to L2 000 voltsThe drum would tumble but not drying advised customer the dryer is fine need electrician to look at power supply from home. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Dallas, NC 28034
Ryan S.
Job Details: 10/18/2023
Customer complained unit shaking and making noise when washing/ spinning. Ran service mode and found unit not vibrating more than normal. Suspension is good. Ran high speed spin in service mode and unit vibrating but not more than normal. Found hose is hitting wall when spinning and informed customer of that. Informed customer to make sure clothes are arranged evenly to prevent unit from getting off balance. Made sure bake panel was correct per service poster W11695259. Informed customer unit is working as designed.
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Foxborough, MA 02035
Aimee Z.
Job Details: 10/18/2023
F3e2 moisture sensor openAlso needs new coils weak coils and igniter light after second try Cust needs vent cleaned low flow of air outside Hell have done by time return.; ordrng 1 279834 (Coils) and 1 WPW10298258 (Sensor harness) and 1 279311 (Igniter)
We serviced a
LG DRYER
Model DLEX7600WE
Near Norfolk, MA 02056
Aimee Z.
Job Details: 10/18/2023
Installed 4 roller assy And tested complete
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/18/2023
Cust stated no spinning.Put some wet towels in washer tested drain and spin cycleNo hitting high speed spin and also getting no hot water just humsChecked water source is good; ordrng 1 DC75-00010F (Run cap) and 1 DC62-00311F (Hot valve)
We serviced a
LG WASHER
Model WM3600HWA/01
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 10/18/2023
Theres water in tub and under no draining and leaking Found 120 to pcb board Low voltage out of Cntrl Needs ui brdsCost to high Cust buying new
We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS09
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/18/2023
Installed new harness and controls. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Troutman, NC 28166
Vincent O.
Job Details: 10/18/2023
Unit powers on and cycles. No control issue. Customer complaint of not cleaning. Found no motor operation. F4e3 error. Order and replace sump/motor assembly. ; ordrng 1 W11613570 (Sump/motor)
We serviced a
GE DRYER
Model GTD84ECSN2WS
Near Lebanon, CT 06249
Amanda R.
Job Details: 10/18/2023
The door catch broken replaced catch door closing ; used 1 279570 (CATCH KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/18/2023
Basket rusting on top around the whole basket ; ordrng 1 W10902814 (Wash plate) and 1 W11513243 (Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/18/2023
Console sticker peeling up replaced console and Ui
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Tolland, CT 06084
Amanda R.
Job Details: 10/18/2023
F2e1 error code complaint that after last Ui was replaced it didnt start once had to reset power to unit to get it started checked power at terminal properly grounded replaced both control and Ui called tech support sr 7737587613
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Worcester, MA 01604
Angel R.
Job Details: 10/18/2023
"Found terminal block broken off and wires touching the back panel, tested both bake and broil elements and both were ok. Unit getting a proper 240 at the outlet. Replaced terminal block and ran a preheat cycle which was ok. Called whirlpool to document light smoke coming from cooktop of unit to assure customer since unit was never ran it will need to be preheated at 450 for 30 min to burn off excess oils from manufacturer. SR#7737585966; used 1 W10245259 ( Terminal block) from stock"
We serviced a
SAMSUNG RANGE
Model NE59R4321SS/AA
Near Worcester, MA 01604
Angel R.
Job Details: 10/18/2023
"Found dual front right element stuck on high, element is good. Switch tested bad, will order new switch. Customer complaint of touch screen panel separating but still working, advised cannot replace until failure of component. ; rqstng P&A on 1 DG44-01006B (Infinite switch)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Waterbury, CT 06702
Jimmy R.
Job Details: 10/18/2023
"Checked over fridge and found unit not cooling in both section checked compressor and found running but buzzing very loud, checked evap and found no frost pattern forming. Checked suction line for heat and noticed cap tubing at die dryer leaking oil, die dryer leaking at crimp witch leaked out all oil burning up compressor. Unit needs new compressor kit all couplers due to aluminum and access valve, will order all parts and return ; ordrng 1 W11506635 (Access valve) and 1 W11582579 (Compressor) and 1 W11504419 (Coupler) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/18/2023
"Checked over oven and found unit would not stay lit found ignitor would come on and click over and over then light and shut right off, replaced ignitor due to a crack in old one and same issue unit keep lighting then shutting down, replaced spark module and no change same issue. Went threw unit and found when lighting the gas is very light coming out also control relay keep clicking when lighting, will order new control, valve, module and harness parts tentative due to special order ; ordrng 1 W11620570 (Cntrl) and 1 WPW10475149 (Spark module) and 1 W11449506 (Regulator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Auburn, MA 01501
Chris B.
Job Details: 10/18/2023
Replaced part and unit running normal. No leaks detected. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near East Hartford, CT 06108
Chuck M.
Job Details: 10/18/2023
"Installed evaporator fan motor, fan blade and grille. Showed customer it works."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Willington, CT 06279
Amanda R.
Job Details: 10/18/2023
Complaint freezing everything in ff section damper open and it shouldnt be mayo salad dressing frozen on door replaced diffuser set temps at recommended ; used 1 W11317276 () from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chaplin, CT 06235
Amanda R.
Job Details: 10/18/2023
Unit canceled over phone
We serviced a
WHIRLPOOL DRYER
Model LER6634BW2
Near Northampton, MA 01060
Mike K.
Job Details: 10/18/2023
Unit tumbling but not heating. Found open heating element. Quoted for part/labor and approved. Replaced heating element and power went off to whole house during repair so could not test. Cs to test when power comes on and let us know if any further issue; used 1 279838 (ELEMENT) from stock
We serviced a
LG WASHER
Model WM2250CW
Near Northampton, MA 01060
Mike K.
Job Details: 10/18/2023
"Replaced inlet valve and ran sped wash, went through fill, wash and drain with no leaks found. Left unit in final spin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABB1924WEB2
Near Holyoke, MA 01040
Mike K.
Job Details: 10/18/2023
"Fr door not opening fully, right side slide sticking, removed some ice build up and greased , operating much smoother."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Avon, CT 06001
Chuck M.
Job Details: 10/18/2023
Customer complaint is that washer was stuck on sensing. Inspected and found flannel blankets in washer. Ran diagnostics and found error code F9e1 long drain. Ran manual test cycle successfully. Customer had load set to auto sensing and washer was taking too long to fill and go into wash. Changed settings to heavy and deep water wash and washer began washing. Washer checked ok. Showed cu
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Winsted, CT 06098
Chuck M.
Job Details: 10/18/2023
Installed control and console. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS0
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/18/2023
Customer complaint is that ice maker container would not come out. Found ice buildup underneath container and fill cup blocked with ice. Cleared ice. Checked ok.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Worcester, MA 01604
Chris B.
Job Details: 10/18/2023
Complaint that the unit is not cycling through correctly. Found error code F8. Ran diagnostic test and found unit over suds and unleveled. Adjusted dishwasher and cleared out the drip pan. Mentioned to the customer about excess suds. Unit working normal.
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US03
Near Worcester, MA 01603
Chris B.
Job Details: 10/18/2023
Replaced all shocks and unit running normal. Customer started a quick cycle and started up ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/18/2023
"Tested and ran diagnostics. Found long fill error. Tested valve, very low water flow from cold valve. Quoted customer to replace valve. Customer approved repair. Replaced valve, tested, operating properly.; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/18/2023
"Disassembled dishwasher, removed damaged tub, replaced with new tub sent to customer. Reassembled, tested and checked all parts installed correctly. Ran dishwasher on normal cycle for 20 minutes. Cancelled cycle, unit drained properly. Checked all components for leaks, no leaks found. Dishwasher operating properly and normally ; used 1 W11409866 (Tub) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/18/2023
Installed console and tested. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Springfield, MA 01107
Roger R.
Job Details: 10/18/2023
"Found unit has a worn cam . Quoted for parts and labor, replaced and tested, all okay. ; used 1 W10721967 (CAM KIT) from stock"
We serviced a
GE REFRIGERATOR
Model GSS25WGTICC
Near Chicopee, MA 01020
Roger R.
Job Details: 10/18/2023
"Unit has a bad icemaker that needs to be replaced. Quoted 199.99 for new icemaker, plus 239 labor charge. Will order and return as soon as possible.; ordrng 1 WR30X10093 (ICEMAKER)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ludlow, MA 01056
Roger R.
Job Details: 10/18/2023
Found unit has a loose drive hub on the wash basket. Replaced and checked. All okay. ; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MZD2766GEQ
Near Ludlow, MA 01056
Roger R.
Job Details: 10/18/2023
Installed new compressor overload per recall use claim number r22553 for payment. Part number W10247581 was sent to customer and installed.
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ5
Near Plymouth, CT 06786
Jimmy R.
Job Details: 10/18/2023
"Installed new parts and heated oven to 350 degrees, oven got to temp and held made sure oven would cycle heat on and off and unit did as designed. Checked all other operations and unit is now work8mg to factory specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Holyoke, MA 01040
Mike K.
Job Details: 10/18/2023
"Replaced sump assy and verified wash motor running, spray arm movement and no leaks found"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS0
Near Agawam, MA 01030
Mike K.
Job Details: 10/18/2023
"Unit had been flickering on/off and then just stayed off. Unit turned on while moving stuff to access plug, was not in fully. Plugged in fully and unit staying on.Service call only collectedPaid for with one check for all three appliances"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF6
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/18/2023
"Complaint, back wall of fresh food zone is turning. Into blocks of ice. Have to chip away. Also not cooling properly. Also not making ice in upper or lower icemaker. Not dispensing water. I found damper door is stuck. Open is not closing in diagnostics. I found isolation valve has failed not allowing water to enter Into refrigerator at all. I found condensation and rust on the back wall behind refrigerator indicating a void in insulation voids and insulation are considered non-repairable. Customer declined repair today to have valve and air baffle tower replaced. Unit is 44? in fresh food zone as of right now was set at 38?. Heavy frost and snow all around icemaker indicating air leak occurring in ice box fresh food zone as well."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/18/2023
Complaints shelves keep on rolling. Whenever you open the doors. Have to push shelving in and then close door slowly. I found leveling legs have never been adjusted. Unit was still sitting on wheels. Upon arrival causing refrigerator to be leaning forward. I level refrigerator also level the doors tested operations no additional issues found everything is working properly as of right now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/18/2023
I replaced all previously ordered parts. I tested operations. Everything is working normally as of now no abnormal noises or issues heard
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG/AA04
Near East Granby, CT 06026
Gary V.
Job Details: 10/18/2023
"Installed new ice make kit and cycled, please allow 24-48 for ice production."
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Enfield, CT 06082
Gary V.
Job Details: 10/18/2023
"Rent center called for service on this unit, its out of warranty and estimate needs to be billed out to them. Inspected and found communication fault in main acu and drive belt squealing, office to call rent center for payment or autho.; rqstng P&A on 1 W11543994 (Main acu) and 1 W11239857 (Drive belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Agawam, MA 01030
Mike K.
Job Details: 10/18/2023
Unit fills but wash motor not running. Quoted for sump assy. Denied. Paid for service call with single check for all three appliances.; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/PUMP
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Wilbraham, MA 01095
Roger R.
Job Details: 10/18/2023
Found bad right front burner control. Replaced and checked all okay. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/18/2023
"Found unit has a door on the right side that sticks out more at the top than at the bottom. Unit will need a new door on right side. ; ordrng 1 W11681453 (Door, right)"
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MZU
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/18/2023
"Found unit not connecting to Wi-Fi and not heating properly. Will need new main and ui boards. Need oven dolly on return. ; ordrng 1 W11594228 (Cntrol panel) and 1 W11594418 (Board, control)"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/18/2023
Found unit making rumbling noise with load in tumbler removed tumbler and found shield for left rear roller loose and rattling. Tightened and checked. Seemed normal now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/18/2023
Replaced bottom seal ran cycle tested operation normal did not have any leaks cust will try on a full load
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Burlington, CT 06013
Ruben C.
Job Details: 10/18/2023
Checked unit ran diagnostics normal no error codes in memory ran self test normal have informed cust to run hot water first at sink and to use jet dry cust does not have use and care guide informed her to try downloading it
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Canton, CT 06019
Ruben C.
Job Details: 10/18/2023
Could not work on unit model number does not match registered model cust must call whirlpool
We serviced a
JENN-AIR RANGE
Model Jds1750fs0
Near New Hartford, CT 06057
Ruben C.
Job Details: 10/18/2023
Replaced broil element and control tested operation normal both elements started heating normally
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW2
Near Torrington, CT 06790
Ruben C.
Job Details: 10/18/2023
Checked unit found control relay sticking intermitently cuasing temp to keep rising ordering control and sensor; ordrng 1 W10833885 (Sensor) and 1 W11536793 (Control)
We serviced a
WHIRLPOOL WALL OVEN
Model WOD97EC0HZ01
Near Worcester, MA 01609
Chris B.
Job Details: 10/18/2023
Complaint that the unit is not responding correctly at times. Unit was shut off at arrival. Ask customer to switch the breaker on noticed that the LED display started flickering for 6 seconds. Found error code F6E0 replaced touch panel and no problem present. Cycled both top and bottom ovens and all working normal.
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/18/2023
"I replaced all previously ordered parts tested operations. Dryer is Heating now just fine and operating quietly as well. Found vent is restricted using vet test kit as well. No additional issues found with Dryer at this time. customer had me leave. Dryer pulled out so they can clean vent and clean behind dryer stating that they will push dryer back in. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT and 1 4392067 DRYER REPAIR KIT , used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Southwick, MA 01077
Mike K.
Job Details: 10/18/2023
"Unit had again frosted in fr, this time along bottom. Cs said they had seen gap. Sealing fine on arrival on all sides. Door very easily doesnt close fully, any pressure slowing closure on door or held handle toward left side and many times not fully closing. Ordering rails/slides. Did flip the gasket and verified still sealing fully all around.Rails had been ordered but not arrived in time for visit. Office to contact cs when parts come in to schedule return.; O-emld tckt , states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/18/2023
Complaint will not drain. I found broken harness blown epoxy on control and yellowing of drain pump white plastic housing. Im ordering control harness and drain pump to fix. No additional issues found at this time. ; ordrng 1 W11567712 (Control) and 1 W11399437 (Drain pump) and 1 W11590868 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED8120HW0
Near Monroe, NC 28112
Jonathan J.
Job Details: 10/18/2023
Complaint dryer is not heating. I found a heating element open. I replaced heating element tested operation dryer is now functioning properly unit has proper voltage is getting to element. dryer working fine customer had me leave dryer pulled out stated they will push it back after they are done cleaning; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/18/2023
I replaced all previously ordered parts perform test for allowed it to go all the way through. No cooling issues found as of right now everything seems to be working fine no power outage error codes either. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR and 1 WPW10769076 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Torrington, CT 06790
Ruben C.
Job Details: 10/18/2023
"Found thermal fuse on element replaced element thermal fuse and also installed new main thermostat tested operation normal heating normal louvers moving outside ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT and 1 279838 ELEMENT , used 1 WP3387134 (THERMOSTAT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Torrington, CT 06790
Ruben C.
Job Details: 10/18/2023
Checked unit unit is operating normally burners are supposed to go on and off ran oven tested normal
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Somers, CT 06071
Gary V.
Job Details: 10/18/2023
"Inspected and found f3e0 fault for sensor open, replaced sensor and still getting fault, checked wire harness connections and it tests fine, needs main acu and will call when part becomes available.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Southington, CT 06489
Jimmy R.
Job Details: 10/18/2023
"Ran unit and found machine would start then never lock shutting down and erroring out F5e2 lid lock will not lock or lock failure ran diagnostics and found errors f2e1 stuck key and lid lock error let unit run thew a self test and machine went thew properly. Ran a wash cycle and found lid cracked on left side causing lock to not sense and start clicking then shut down, lid needs to be replaced for lock to operate properly customer will hold off for now and let us know on ordering lid"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/18/2023
"Tested unit and found machine would not start found power going to control but when trying to start unit would just sit, checked power to drain pump and no power when on, removed console and checked cntrl found power at cntrl. Reset connections and power checked unit and machine is now operating normally, ran a wash and drain checked all functions and unit is now working to proper specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 10/18/2023
"Checked over machine due to unit had started to bang when running checked errors and found no off balance error added some clothes and let unit run thew a wash and spin found no banging. Advised customer on pausing unit if it started to bang and washing even loads, advised when washing small load of laundry make sure it is even they tend to go to one side and start to bang. Checked suspension and everything is operating to factory specs"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/18/2023
Installed new drain pump with clamps and valve ran machine threw several wash cycles and all operations are now working to factory specs