Service History 123 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near York, SC 29745

Mitch H.

Job Details: 01/03/2024

"Removed cover and air tower, replaced damper. Reassembled, tested, damper operating properly and quietly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near York, SC 29745

Mitch H.

Job Details: 01/03/2024

"Checked and found noise coming from wash plate. Removed plate, found coins under wash plate. Removed coins, reinstalled plate. Checked clutch, actuator, motor and gear case, all check good, no issues found. Tested, washer now operating properly with no unusual noises."

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Amherst, MA 01002

Chris B.

Job Details: 01/03/2024

Complaint that the unit is not cycling through properly. Ran unit at diagnostic test and all tested out normal. On arrival the unit was unplugged so it seems that it did a hard reset. Unit needs a good tub cleaning. Mentioned to the customer to do a few tub cleaning tablets periodically. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 01/03/2024

"Complaint washing machine tub, dropped down cannot use. I found suspension rod plastics have failed, causing suspension rod to drop onto the floor, completely ordering suspension rod kit. No additional issues found with washing machine at this time or gearcase at this time ; ordrng 1 W11217817 (Suspension rod kit)"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Matthews, NC 28105

Jonathan J.

Job Details: 01/03/2024

"Complaint dryer, making a clunking noise heater will not turn off when doors open. Still showing red hot. I found heater grounded to frame I found clunking noise is normal operation as drum spins over round rollers makes clunking noise I replaced roller kit belts found a spare screw from the manufacturer in Gasket also contributing to clunking noise. No additional issues found with dryer here today. Everything is working fine as of right now. Discoloration of the vent is normal where heat comes from inside dryer. ; used 1 4392065 (DRYER REPAIR KIT), 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 01/03/2024

"Complaint washing machine, making loud, horrible noise that can be by the neighbors in their house. I found gear cases failed, causing noise. Im ordering gearcase and all associated parts. ; ordrng 1 W11551646 (Nut) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase)"

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/03/2024

"Complaint dryer is not getting hot. I found heating element is open has failed. I replaced heating element, tested operations. Everything is now working. Fine dryer is heating fine. I found vent restriction most likely the cause of heating element failure.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL ICEMAKER

Model WUI75X15HZ01

Near Charlotte, NC 28209

Robert A.

Job Details: 01/03/2024

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the ice sheet sitting on the grid. I ran a service cycle and it passed with no issues. I checked the grid and found the grid wire connected to the harness at the front left corner was loose. I secured the wire and tested the unit for the cx. The unit is working a designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28216

Robert A.

Job Details: 01/03/2024

Cx complaint that the unit shakes aggressively during spin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I noticed the knocking noise coming from the drain tube and hoses hitting the wall. I fastened a zip tie to the hoses and tested the unit. He unit is working as designed.

We serviced a

WHIRLPOOL KITCHEN

Model WDT730HAMZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 01/03/2024

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found no error codes. I checked the water supply to see if it was on, it was off. I turned on the water and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Charlotte, NC 28214

Robert A.

Job Details: 01/03/2024

Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: fAe2. I cleared the code and ran a service cycle. All components passed with no issues and the heater briefly came on. The unit needs a new vent wax motor and control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11672041 (Control board) and 1 W11545290 (Deflector) and 1 W11649995 (Vent motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS5

Near Hartford, CT 06105

Chuck M.

Job Details: 01/03/2024

Customer complaint is that microwave is not starting and displays close door. Found interlock failure. Ordered interlock kit. ; ordrng 1 W11244494 (interlock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Newington, CT 06111

Chuck M.

Job Details: 01/03/2024

Customer complaint is that ice maker was not working. Found filter needs to be replaced. Found frost in fill tube. Cleared and tested harvest and fill successfully. Advised customer to replace filter.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near West Hartford, CT 06107

Chuck M.

Job Details: 01/03/2024

"Installed spray arms, manifold and wash motor. Tested and all checked ok. checked"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/03/2024

"Complaint unit not making ice. Also making abnormal rattling noise. I found rattling noise is the damper control motor whenever doors are opened or closed making that noise randomly throughout the day and night. Icemaker sliver, ice E one error code and diagnostics. Ordering icemaker. No additional issues found no cooling issues. Found either. ; ordrng 1 W11658802 (Ice maker) and 1 WPW10479155 (Damper)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Burlington, CT 06013

Chuck M.

Job Details: 01/03/2024

Customer complaint is that oven display has error code F2e1 stuck key. Confirmed error code and replaced control panel. Customer mentioned while baking cookies and using both oven at the same time the cookies in the upper oven were burnt. Measured temperature in both ovens on preheat to 350 degrees. Both ovens reached temperature and cycled properly. Showed customer how to do temperature calibration.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM06

Near Harwinton, CT 06791

Chuck M.

Job Details: 01/03/2024

"Customer complaint is that refrigerator is not cooling. Light is not working and unable to turn cooling off on control. Inspected evaporator and frost only gets just past cap tube. Rest of evaporator is warm. Fans and compressor are running. Ordered compressor, light switch and control. ; ordrng 1 W11514900 (Light Switch) and 1 W11629179 (Control Box) and 1 W11628587 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Process Stub) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Farmington, CT 06032

Chuck M.

Job Details: 01/03/2024

Installed control panel and control. Tested and found fuse spark on harness. Ordered harness. ; ordrng 1 W11677715 (Main Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Newington, CT 06111

Chuck M.

Job Details: 01/03/2024

Installed gasket and corrected with blow dryer. Checked ok. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/03/2024

"Customer complained unit knob not turning properly. Found knob and timer stripped. Ordering knob and timer, Informed customer office will call when parts come in. ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stanley, NC 28164

Ryan S.

Job Details: 01/03/2024

Customer complained unit cuts off after sensing. Found f7e4 error. Found slider bad. Quoted 245.02 for repair. Replaced slider from ts. Ran factory cycle and all funtions working as designed including agitate and spin. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near York, SC 29745

Mitch H.

Job Details: 01/03/2024

"Contractor took microwave down. Removed and replaced blower motor assembly. Tested blower before reinstalling, all speeds operating properly. All other functions test properly.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 01/03/2024

"Entered correct model and serial. Confirmed purchase date and took picture of receipt.Customers complaint is that clothes are not completely covered by water. Ran diagnostics, no error codes. Ran control calibration, and automatic test cycle. Washer operating as designed. Explained to customer that washer senses load and fills to level needed. Clothes will not be covered in the way older machines did."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS04

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 01/03/2024

Installed new high limit and tested all checks ok

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EB0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 01/03/2024

"Removed and replaced infinite switch,harness, and element. Reassembled, tested, all burners and functions operating properly.; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Clover, SC 29710

Mitch H.

Job Details: 01/03/2024

"Found rear motor mount had come loose and motor vibrating in cradle. Removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly.; used 1 279827 (Drive motor), and 1 WP694089 (Blower wheel) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Huntersville, NC 28078

Ryan S.

Job Details: 01/03/2024

Retuned to install new evap cover and control board. Installed part and reassembled unit. Unit working properly now. Verified cooling .

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 01/03/2024

"Retuned to install parts ordered. Installed new gearcase, cam, belt and belt cover. Ran unit though diagnostic and all funtions working. Ran spin several times and unit working as designed. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

We serviced a

WHIRLPOOL DRYER

Model WGD87HEDW1

Near Cromwell, CT 06416

Jeremy B.

Job Details: 01/03/2024

Customers complaint is dryer taking too long tested and took cycling temps and ran diagnostics test. Burner lit every time cant duplicate any problems. The vent is clear. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Columbia, CT 06237

Jeremy B.

Job Details: 01/03/2024

Washer not filling properly. Keeps giving F8E1 found clean filters and valve getting power needs new valve. ; ordrng 1 W11513255 (Valve)

We serviced a

KITCHENAID OVEN

Model KODE500EBS20

Near Granby, CT 06035

Mike K.

Job Details: 01/03/2024

"Replaced high limit thermostat, tested bake and broil and both working fine"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Easthampton, MA 01027

Chris B.

Job Details: 01/03/2024

Complaint that the ice dispenser is making loud noises while turning. Found no issues with the motor nor the bucket just needed to be installed back in correctly. Ran unit a few time and dispensed ice cubes and crushed as normal. No repairs needed. Collected trip fee.; dspstn on spec-tagged invntry: 1 242252702 VALVE

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near East Longmeadow, MA 01028

Gary V.

Job Details: 01/03/2024

"Installed new Gearcase and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"

We serviced a

SAMSUNG WASHER

Model WF50K7500AW/A2 11

Near East Longmeadow, MA 01028

Gary V.

Job Details: 01/03/2024

"Installed new drain pump and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Springfield, MA 01104

Roger R.

Job Details: 01/03/2024

Found unit not connected to plumbing correctly and also leaning forward due to uneven floors recommended leveling unit and correctly connected water.

We serviced a

MAYTAG WASHER

Model MVW6500MW1

Near Suffield, CT 06093

Mike K.

Job Details: 01/03/2024

"Unit under 1yr wp warranty per service bench. No errors in history, ran self test and at end gave an f8e1, long fill. Ran quick wash tap cold and getting little water flow. Disconnected fill and water flow fine through connecting hose.; ordrng 1 W11614515 (Water valve assy)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Gastonia, NC 28054

Ryan S.

Job Details: 01/02/2024

Customer complained drawer wont open or close. Found slides defective. Replaced slides from ts. Reassembled and verified proper operation. Unit has authorization for PL.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Charlotte, NC 28215

Ryan S.

Job Details: 01/02/2024

"Customer complained unit not cooling. Upon arrival found freezer was 9? and refrigerator was 39? checked frost pattern in freezer and found half frost pattern. Checked pressures and found low side in vaccum , found high side was only 65psi. Unit equalized at 15 psi. Compressor was warm but not hot. Called techline, sr# 7738140065 techline said to charge with nitrogen again and call back with results. Evacuated system and charged with 140psi nitrogen. Bubble tested all brazing spots and all around evap and around compressor and filter dryer. Nitrogen only went down to 138 in after 35 mins. Called tech line back. Techline documented findings and put unit in for review, unit non repairable. Informed customer whirlpool will contact after unit has went through review. Sr# 7738140065."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Charlotte, NC 28211

Jeff L.

Job Details: 01/02/2024

Replaced both parts ordered ran unit on rapid wash cycle all operations are normal. Checked unit for any fault codes there were none.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Denver, NC 28037

Ryan S.

Job Details: 01/02/2024

Customer complained of fAe4 error. Ran unit and confirmed complaint. Ordering new sump assembly. Scheduled return call for 1-9-23 pm. ; ordrng 1 W11460945 (Sump)

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/02/2024

Complaint washer is making noises not making noises. I found f7e1 error only error in fault history I found slider clutch had become defective I replaced slider tested operation no additional issues found other than audio was turned off on ui causing no noise to occur at end of cycle. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL RANGE HOOD

Model WVW73UC6LS

Near Fort Mill, SC 29707

Mitch H.

Job Details: 01/02/2024

"Attempted to install new filters, will go in but fall out if touched. Inspected and believe problem is with the installation. Seems that where hood attaches to back all that it either was not spaced correctly or tightened to firmly and distorted the frame. Advised customer and he said this same issue happened a another home in the development. He s going to talk with the builder."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/02/2024

"Complaint dryer will not turn on at all. When power button is pushed or when dial is turned, I found incoming voltages are correct and proper. I found main control light is flashing. Everything else is checking out fine and ordering new user interface and control. ; ordrng 1 W11384511 (Ui) and 1 W11512515 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Chicopee, MA 01020

Chris B.

Job Details: 01/02/2024

Complaint that the unit is not draining out correctly and clothes are still wet. Found transmission issues and very loud causing error code F7E7 motor rpm target. Ran diagnostic cycle and unit running normal but transmission is grinding heavily. Quoted parts and labor. Customer found price for parts and labor way too much. Collected trip fee.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Belchertown, MA 01007

Chris B.

Job Details: 01/02/2024

Replaced all parts and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Plainfield, CT 06374

Amanda R.

Job Details: 01/02/2024

Replaced both ff door gaskets

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Fort Mill, SC 29707

Mitch H.

Job Details: 01/02/2024

"Removed and replaced console assembly, and motor. Tested, microwave operating properly. All components operating correctly."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 01/02/2024

"Removed and replaced air channel assembly and ACU. Plugged washer back in, immediately showed F3E1 water level sensor error. Unplugged and checked all connections to ACU, all good. Plugged back in, still had error. Will not enter diagnostics or run any tests. Checked pressure hose, no issues found. Reordering ACU and ordering pressure switch.; ordrng 1 W11316246 (Pressure switch) and 1 W11439664 (ACU)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Tega Cay, SC 29708

Mitch H.

Job Details: 01/02/2024

"Tested and ran all diagnostics for ice maker, valve, ice box fan, thermistor and bin sensor. No error codes, ice maker cycled and returned to home position correctly, valve actuated and filled correctly. Ice maker thermistor checked good. Bin sensor operating properly. All components and functions operating as designed. No issues found."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 01/02/2024

Tested and ran diagnostics. Found F8E5 error code. Checked and found inlet hoses reversed. Corrected and ensured cold and hot were connected correctly. Ran control calibration and both manual and automatic test cycles. All functions tested good.

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Plainfield, CT 06239

Amanda R.

Job Details: 01/02/2024

Replaced both controls started empty cycle with both wash and dry

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Killingly, CT 06239

Amanda R.

Job Details: 01/02/2024

complaint taking longer to cook things visually inspected bake element Went over convection bake and how its a hidden bake element how it can be calibrated heating normally

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Windsor, CT 06095

Gary V.

Job Details: 01/02/2024

"Inspected and could not replicate any odors and did adjust broiler due to expansion noise while heating, all functions test normal at this time."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Windsor, CT 06095

Gary V.

Job Details: 01/02/2024

"Inspected and found open high limit and thermal fuses, replaced fuses and dryer now working, however exhaust vent is clogged and outside flapper is broken and informed customer about additional issues.; used 1 WP3392519 (THERMAL FUSE), and 1 279816 (THERMAL KIT) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near South Windsor, CT 06074

Gary V.

Job Details: 01/02/2024

"Inspected and found multiple problems, wash pump no longer pumping and leaking from underneath, drain pump loud, filters need to be replaced and silverware tracks broken, will submit estimate and call.; rqstng P&A on 1 W11178672 (Wash pump) and 1 WPW10463906 (Filter) and 1 W10872845 (Filter) and 1 WPW10531320 (Drain pump) and 1 WPW10195240 (Track) and 1 WPW10195238 (Track)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near South Windsor, CT 06074

Gary V.

Job Details: 01/02/2024

"Inspected and found suspension rods worn out, will submit estimate and call with return date.; rqstng P&A on 1 W11130362 (Suspension rods)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Windsor, CT 06095

Gary V.

Job Details: 01/02/2024

"Inspected and found multiple problems, freezer fan motor not running, freezer light broken, and no indicator light in ice optics. Customer only wants fan motor replaced at this time. Will order part and return .; ordrng 1 W11109595 (Freezer evap motor)"

We serviced a

KITCHENAID RANGE

Model KFEG500EBS6

Near Charlotte, NC 28214

Robert A.

Job Details: 01/02/2024

"No one answer my call ahead phone call or the door when I arrived. I called the office, they reached her by phone call. She said, Im going to let them you the tech is there. I waited another 15min and knocked again, no one answered the door. I tagged the door and moved along. I did not diagnose the unit.; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Charlotte, NC 28214

Robert A.

Job Details: 01/02/2024

Cx complaint that the unit is leaking water from under the unit. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues or leaks. There was moisture found on the floor under the sink. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW8630HC0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/02/2024

I replaced main control and dispenser assembly. I tested operations everything sounds normal and is working properly as of right now. No abnormal things seen or found no leaking either.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, CT 06010

Chuck M.

Job Details: 01/02/2024

Replaced wash motor and tested. Dishwasher checked ok. Showed customer it works.

We serviced a

KITCHENAID RANGE

Model KODE900HSS00

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 01/02/2024

"Complaint whenever upper oven is used in the lower oven is turned on lower oven will turn itself off. I found F2 1 error code and F6E4. Error code and diagnostics. Fault history. Lost communications and stuck button. I am ordering a new user interface stainless steel And main control. No additional issues found with oven heating elements at this time. All voltages are proper.; rqstng P&A on 1 W11294388 (Control), ordrng 1 W11399172 (Ui ss)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS00

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 01/02/2024

"Complaint, F1 E5 inverter failure, F6e0 lost communications error code. I found complaint true cleared error codes verified magnetron is OK and has not melted waveguide. unit will need Maggotron microwave inverter microwave. Appliance manager and main control to fix. No additional issues found with unit today. Oven has been working fine. ; ordrng 1 WPW10486188 (Appliance manager microwave) and 1 W10217711 (Inverter) and 1 W11346197 (Magnetron) and 1 WPW10632435 (Main control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Indian Land, SC 29707

Jonathan J.

Job Details: 01/02/2024

Complaint dishwasher makes a crackling noise then will not turn on I found black power lead was not properly secured at terminal block install error screw holding lead was finger tight causing lead to arc spark witch is noise customer was hearing causing unit to not operate. I secured leads at terminal block both white and black tested operation performed a diagnosis cycle no additional issues found no error codes found in fault history either.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Indian Land, SC 29707

Jonathan J.

Job Details: 01/02/2024

"Complaint, not dispensing water out of door not making ice. Just replaced water filter no change. I found Val failure replaced valve. Also found filter is clogged. Has white cyst like debris coming out of filter when shaken also has sand. Like debris and black floating debris when shaken. No additional issues found her refrigerator. Icemaker is cyclingand filling test 44 and test 45 just fine dispenser is dispensing water now. No issues with filter removed. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Rock Hill, SC 29732

Mitch H.

Job Details: 01/02/2024

"Arrived attempted to install cover assembly. Bottom cover fits and operates properly. Next one up however hits fan scroll cover and will not lock in place. Checked and confirmed correct part number was ordered and received. Checked and confirmed cover was installed correctly. Could possibly order fan scroll cover, possible design flaw. Not ordering any additional parts at this time. Customer is going to contact Kitchenaid and Queen City appliance to see if they can get unit replaced."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, SC 29745

Mitch H.

Job Details: 01/02/2024

"Checked and found drive belt shredded and off. Inspected, found pieces of belt inside cam and cam gear damaged, replaced cam and belt. Tested, all functions now operating properly.; used 1 W11239857 (Belt), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Clover, SC 29710

Mitch H.

Job Details: 01/02/2024

"Removed and replaced compressor. Charged with nitrogen, checked all solder joints and other components for leaks. None found. Allowed unit to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of 134A refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR , used 1 W11506635 (Coupler) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Ashford, CT 06278

Amanda R.

Job Details: 01/02/2024

Replaced control installed new light bulb tested operation normal

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Mansfield, CT 06268

Amanda R.

Job Details: 01/02/2024

Has power coming to unit outlet good needs new controls ; rqstng P&A on 1 W11322901 (Control) and 1 W11325569 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28269

Robert A.

Job Details: 01/02/2024

Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f8e1. I cleared the code and held the power button down for 5 seconds to restart the control. I turned the water on and started a service cycle. All components passed with no issues. I allowed the cx to start a normal cycle with clothes. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28269

Robert A.

Job Details: 01/02/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Charlotte, NC 28269

Robert A.

Job Details: 01/02/2024

Cx complaint that the units inner glass shattered. I inspected the unit to confirm the complaint. The oven inner glass needs to be replaced. I replaced the oven inner glass and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYWOO

Near Bristol, CT 06010

Chuck M.

Job Details: 01/02/2024

"Customer complaint is that ice maker overflowing into ice container. Inspected and found ice mold and fill cup frozen and ice container has a block of ice. Found cubes in ice mold not being ejected and inlet valve not closing completely intermittently. Ordered valve and will use ice maker on return visit. ; ordrng 1 WPW10238100 (valve-inlt), dspstn on spec-tagged invntry: 1 4317943 ICE MAKER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Farmington, CT 06085

Chuck M.

Job Details: 01/02/2024

Customer complaint is that dishwasher wash motor is not running. Customer stated he was told P&L is covered by manufacturer. No authorization on ticket. Called tech line and was told customer would have to call customer service for authorization. Customer approved repair and said he would pay and get his money refunded. Replaced wash motor and tested. Showed customer it works. SR#7738139333. ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP

We serviced a

JENN-AIR RANGE GAS

Model JDS9865BDP22

Near Charlotte, NC 28211

Jeff L.

Job Details: 01/02/2024

Customers complaint is that oven would get hot to quick and showed me a picture of the top of cookies completely burnt. I put oven on bake 350 degrees and let it pre heat it did pre heat normally fan running bake unit the only burner on and once it reached desired temperature it beeped and bake unit went off as it should. I took a temp check with laser temp gun and we were at 345 degrees to 360 degrees right where it should be. I went into service matters and there is no service manual so Im call g tech support to be instructed on how to get into service mode to check for fault codes.Spoke with Andrew (SR#773814153)This is a 11 yr old unit I could not get it to duplicate problem or find any fault codes. Advised customer to use and if it happens again to write down fault code to help us out.Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Charlotte, NC 28205

Jeff L.

Job Details: 01/02/2024

"Technical Service Pointer #: W11679207 Rev AAction Required: Mandatory Release Date: December, 2023Per bulletin need to order service kit W11679879 for good repair. Problem is with the harness.After replacing the UI I found the cord extremely loose on terminal block tightened all screws down and went to test unit and I got F3 E0 fault code per whirlpool there is a bulletin that just came out n December about this issue. Office will call customer when parts come in; ordrng 1 W11679879 (Service kit)"

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Stanley, NC 28164

Ryan S.

Job Details: 01/02/2024

"Returned to installed new lights , installed light panel. Took picture, verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Crouse, NC 28033

Ryan S.

Job Details: 01/02/2024

"Customer said that unit wast completing cycles. Upon arrival found only overload error code. Ran though diagnostics and all funtions, working. After communication with customer customer found customer was washing a carhartt sweater that doesnt absorb water , Informed customer to only wash with like ( non absorbing clothes) or unit will bear off balance when in spin due to one being soaked and otter not . Informed customer unit working as designed. Called tech line to document, sr#7738134946"

We serviced a

MAYTAG DRYER

Model MDE508DAYW

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/02/2024

Installed new bracket and tested all checks ok.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Avon, CT 06001

Chuck M.

Job Details: 01/02/2024

Customer complaint is that washer would not power on. Attempted diagnostics multiple times before getting in. Found multiple stuck keys and F6e2 error returned. Washer needs UI. Quoted customer P&L. Customer will decide later.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Canton, CT 06019

Chuck M.

Job Details: 01/02/2024

Customer complaint is that washer was not spinning out clothes properly. Inspected and found hub worn. Replaced hub and tested. Showed customer it works. ; used 1 W10528947 (HUB) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28269

Robert A.

Job Details: 01/02/2024

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the timer knob axle has stripped and does not turn with the knob I place. The unit needs a new knob and timer to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Large knob)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windham, CT 06280

Amanda R.

Job Details: 01/02/2024

Replaced inlets valves tested operation normal

We serviced a

WHIRLPOOL WASHER

Model Wtw5057LW0

Near Canterbury, CT 06331

Amanda R.

Job Details: 01/02/2024

"Flashing Sense and lid lock soak and wash f8e6 error code water hazard unit locking but then just hums when basket should be rotating capacitor bad replaced tested operation normal ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Charlotte, NC 28205

Jeff L.

Job Details: 01/02/2024

The UI doesnt always allow you to make certain selections and the start button doesnt always work. Rescheduled for Part# W11591400; ordrng 1 W11591400 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUI95X15HZ

Near Charlotte, NC 28207

Jeff L.

Job Details: 01/02/2024

Replace parts ordered found receptacle behind icemaker week advise customer to get new receptacle or plug into the receptacle underneath sink unit Ranchetta OK.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28217

Jeff L.

Job Details: 01/02/2024

5306 Acadia heights drive28217There is no power coming thru the unit the UI isnt lighting up and the unit has proper power from the wall. Ordering g 2 parts for repair. Rescheduled for 1-10-24;pmPart#W11325580Part#W11549931; ordrng 1 W11325580 (Control panel) and 1 W11549931 (ACU)

We serviced a

IKEA MICROWAVE

Model IMH205FS-2

Near South Hadley, MA 01075

Chris B.

Job Details: 01/02/2024

"Customer needs to contact customer service to get proof of purchase, delivery date and model #. Customer asked if I could wait while she calls IKEA or Whirlpool. IKEA could send proof so customer will have Whirlpool send correct ticket showing that Whirlpool is the paying party and not customer. Will need to reschedule while its all fixed up to be able to return. Please follow up with customer to come out with the update ticket to return because customer mentioned that they dont have to pay for trip fee nor repairs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Chicopee, MA 01013

Chris B.

Job Details: 01/02/2024

Complaint that the unit is leaking water from the top of the ff section. Found bad water valve and screws missing from the door. Quoted parts and labor. Will order parts for a return visit please call customer at 413-374-0337 before arrival Gabriel.; ordrng 1 W11482383 (Water Valve) and 1 W11126052 (Screw) and 3 WP67006380 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB05

Near Charlotte, NC 28262

Robert A.

Job Details: 01/02/2024

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor and fans work fine. The compressor high side tubing is not hot at all. I smell refrigerant in the FC. The unit needs a new compressor and evap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11578004 (Evap) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Windsor, CT 06095

Gary V.

Job Details: 01/02/2024

"Inspected and found f8e4 fault, found water in leak pan, cleared out water and fault code and cycled, didnt detect any additional leaks. Tested fine."

We serviced a

MAYTAG DRYER

Model DLG5500AWW

Near Springfield, MA 01109

Roger R.

Job Details: 01/02/2024

Found restricted vent causing poor drying. Recommended having vent cleared.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28270

Jeff L.

Job Details: 01/02/2024

Found safety thermostat trip also customer had vent unhooked from exterior vent due to the exterior vent being extremely clogged up it goes up and turns and then goes out advise customer to have a professional dryer vent company to clean the venting out good or this will continue to happen and could cause house fire In wall.Reset safety thermostat Call complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Burlington, CT 06013

Chuck M.

Job Details: 01/02/2024

Found incorrect voltage from power supply. L1 has no voltage to neutral. L2 has 243V to neutral. Electrical issue.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW2

Near Stafford, CT 06076

Gary V.

Job Details: 01/02/2024

"Inspected and found drain pump wire terminal came loose at connector, reinserted and cycled, tested fine."

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ5

Near Hebron, CT 06248

Jeremy B.

Job Details: 01/02/2024

Customers concern is when using rack and one stage cooking there is a spark. Tested explained that the rack is only used for two stage cooling all checks ok.

We serviced a

LG WASHER

Model WT7300CW

Near West Springfield, MA 01089

Mike K.

Job Details: 01/02/2024

"Put unit into spin only cycle and unit drains and spins fine. Is raised off floor and not level, wobbly base.Found a position wher steady and completed full speed spin fine.Started normal cycle and filled and went into wash cycle fine. Drained and spun out fine, showed cs unit spinning at full speed and suggested getting level unit. Explained off balance loads will keep it from spinning out and being unlevel makes unbalanced loads worse."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Springfield, MA 01119

Roger R.

Job Details: 01/02/2024

Upon arrival I started a 1 hour cycle and it filed and started washing properly. Found wash arms clogged with food debris. Cleared both spray arms and wash action much better now. Recommend scraping dishes better and occasionally running a clean cycle.

We serviced a

SAMSUNG WASHER

Model WA50R5200A

Near Springfield, MA 01109

Roger R.

Job Details: 01/02/2024

Installed new drain pump and tested. All checks ok

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