We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMEDBBC/AA
Near Mansfield, CT 06250
Amanda R.
Job Details: 08/02/2023
Making ice replaced all parts set temps ; dspstn on spec-tagged invntry: 1 DA82-01415A DRAIN KIT and 1 DA97-13757A EVAP COVER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Chaplin, CT 06235
Amanda R.
Job Details: 08/02/2023
Ice cream and bread wont freeze needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Norwich, CT 06360
Amanda R.
Job Details: 08/02/2023
Coins stuck under fins in dryer drum removed tested sounds normal
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Killingly, CT 06239
Amanda R.
Job Details: 08/02/2023
Complaint was drying a load of towels on regular which heating is two segments on display customer states drying normally recently cleaned venting the right side of dryer very hot to touch explained the heating element is on that side and there are two safety fuses if dryer got too hot couldnt duplicate issue today it is a stacked unit also said it was squealing
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF3
Near Ludlow, MA 01056
Mike K.
Job Details: 08/02/2023
"Unit has been running since last visit, could not get rf ice bin out frozen in place. Left kit and having customer leave off until next visit, added rf icemaker to order from n case damaged by ice build up.Thermost and evap deflect replaced/installed.Also freezer drawer wasnt closing right, once reassembled working fine.; ordrng 1 243297613 (Icemaker), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model MVWC200XW3
Near Springfield, MA 01109
Chris B.
Job Details: 08/02/2023
Complaint that the unit has a light that stays on at the end of the cycle. Ran a diagnostic test and found no issues with the washer nor found no leaks nor bad parts. No error codes present. Unit running normal. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Springfield, MA 01129
Chris B.
Job Details: 08/02/2023
Complaint that the unit is not spinning out properly. Found bad slider. Replaced part and unit running normal. Customer showed proof of purchase. TS W10734521. Ran diagnostic cycle and all tested normal.; used 1 W10734521 (SLIDER) from stock
We serviced a
LG REFRIGERATOR
Model SRFVC2406S/00
Near Bolton, CT 06043
Chuck M.
Job Details: 08/02/2023
Customer complaint is that ice maker is not working. Inspected and found ice maker does not harvest. Ice maker fills but does not drop ice balls. Ice maker is stuck outside of home position. Ordered ice maker. P&A. ; rqstng P&A on 1 AEQ73449909 (Freezer Ice Maker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Vernon, CT 06066
Chuck M.
Job Details: 08/02/2023
Customer complaint is that dishwasher 3rd rack wheels are missing. Confirmed and ordered 3rd rack mount. ; ordrng 1 W11551395 (3rd rack mount)
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Vernon, CT 06066
Chuck M.
Job Details: 08/02/2023
Customer complaint is that dryer makes a squealing noise. Inspected and found idler and rollers sticking. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB00
Near Somers, CT 06071
Chuck M.
Job Details: 08/02/2023
Customer complaint is refrigerator was not cooling properly. Inspected and found ice buildup blocking air return and condenser covered in dust. Cleared and circulation improved. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
GE REFRIGERATOR
Model GTS19KGNBRWW
Near Enfield, CT 06082
Chuck M.
Job Details: 08/02/2023
Installed evaporator fan motor. Unit is working properly. Showed customer it works.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near South Windsor, CT 06074
Chuck M.
Job Details: 08/02/2023
Replaced module and ice maker. Lights are working. Reset power to unit to remove E5 error code. Advised customer to allow time for ice production.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near South Windsor, CT 06074
Chuck M.
Job Details: 08/02/2023
Customer complaint is that ice maker was not making ice. Arrived and customer showed that ice maker is working but ice is low. Checked and found filter needed to be replaced. Customer had new filter. Replaced and advised customer to allow time for ice production.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYASS
Near South Windsor, CT 06074
Chuck M.
Job Details: 08/02/2023
Customer complaint is that refrigerator was leaking. Inspected and found ice buildup underneath deli drawer. Cleared ice and water. Inspected reservoir and found no leaks. Tested water multiple times and no leaks found.
We serviced a
GE REFRIGERATOR
Model PFS22SISBSS
Near Springfield, MA 01108
Chris B.
Job Details: 08/02/2023
Complaint that the freezer door wont open. Found bad rails and parts no longer available. Customer will find another alternative. Collected trip fee.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 08/02/2023
"Checked and found door drops when opened. Hinges are broken, not holding tension. Ordering hinges.; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, SC 29707
Mitch H.
Job Details: 08/02/2023
Found bottom vent and trim damaged. Plastic is broken. Ordering vent and trim parts.; ordrng 1 W11598202 (Vent) and 1 W11598135 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/02/2023
"Removed and replaced compressor. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under charge for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 68g of R600. Unit cooling and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Leicester, MA 01611
Roger R.
Job Details: 08/02/2023
Installed new door switch for left refrigerator door. All checks okay. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/02/2023
"Customer complained unit not filling with water. Upon arrival ran service mode. On valve setting both valves energized but plunger on hot valve stuck. Replaced water valve from pre id ts. Read unit and unit now getting proper water for, hot and cold valves. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/02/2023
"Customer complained unit not working, upon arrival model and serial number wasnt in service bench. Customer couldnt find purchase receipt. Customer called customer service and customer service informed her that the delivery or purchase date was not in their information and to get a recipe from Lowes. Informed customer to get purchase receipt with model number and purchase and delivery date and call back for service. Customer got extremely upset and said that she had all this figured out which is why I came out if she knew she had to pay she wouldnt of even Called whirlpool and refused to pay anything."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/02/2023
"Customer complained dispenser not working, found dispense broke, replaced from ts. Reassembled and ran service Emile to test diespenser. Dispenser opened in service mode. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/02/2023
"Customer complained unit wont fill with water. Ran unitnservie mode and found f7e2 error, found sumo not responding. Ordering sump assembly, schedule return for 8-8-23 am . ; ordrng 1 W11460946 (Sump assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/02/2023
Customer complained noise was different but Almost similar. An icemaker and icemaker not making noise. Ran service mode and found damper making noise. Replaced damper from ts. Reassembled and noise now gone. Made customer confirm noise gone. Verified proper operation. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/02/2023
Return to install parts ordered. Installed all parts and reassembled unit .installed compressor and parts and installed inverter and solenoid valve. Vacuumed out for 10 min unit and waited 10 min with no drop in gauges. Filled with 6oz r134. Leaked tested fitting brazed and checked good. Reasssembled and ran unit and unit started cooling. Verified prop operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor, CT 06095
Gary V.
Job Details: 08/02/2023
"Installed new ice maker and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Marshville, NC 28103
Jeff L.
Job Details: 08/02/2023
"Replaced all parts that were ordered put unit thru normal wash load and all operations are normal. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11038689 VALVE , 1 W11239857 BELT , and 1 W11454372 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Newington, CT 06111
Jeremy B.
Job Details: 08/02/2023
Washer not completing cycle. Found F5E2 lid not locking. Replaced lid lock and ran test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/02/2023
Water dosing slow at dispenser. Found good supply pressure. Customer has been trying different filters. Recommend replacing dual water valve. Quoted customer. ; ordrng 1 W11535162 (Dual valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Monroe, NC 28110
Jeff L.
Job Details: 08/02/2023
"Customer is saying that the dishwasher will cut off at different times during the cycle, customer says the screen goes blank and the only way to get operation back is to cut the service switch on and off. I could not even get the unit to go into service mode by actions 1-2-3 three times across any 3 keys. I never got the unit to shut off while I was in home and it ran for 20 mins. I do suspect the UI definitely has a issue and ordering control board since they communicate. Will return Wednesday August 9 pm; ordrng 1 W11368911 (UI Board) and 1 W11305308 (Control board)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lancaster, SC 29720
Mitch H.
Job Details: 08/02/2023
"Removed and replaced HMI and main control. Entered diagnostics, ran calibration and automatic test cycle. All checked good. Exited diagnostics. Started quick wash cycle. Allowed washer to fill and agitate, cancelled cycle, drain pump operating properly. All functions working correctly."
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GBS0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/02/2023
"Tested unit and found upper rack falling down due to rails had broke witch broke adjusters, replaced rails and adjusters on both sides of unit checked washing and found spray arms clogged causing poor washing. Cleaned spray arms and advised Customer on removing snd cleaning them, ran unit and machine is now washing and operating to specs ; used 2 WPW10546503 (Adjuster), 1 W11259786 (Track), and 1 W11259785 (Track) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/02/2023
Installed new led module and lights are now staying on and operating to proper specs
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Waterbury, CT 06705
Jimmy R.
Job Details: 08/02/2023
Installed new sump&motor due to unit not washing ran a diagnostics cycle and a wash cycle all operations are now working unit is washing as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southington, CT 06479
Jimmy R.
Job Details: 08/02/2023
"Tested washer and found unit would bang and make a lot of noise when going into a spin cycle, checked unit for level and found tub leaning to left hitting side of cabinet, adjusted legs to level tub secured drain hose and water lines. Ran washer thew a wash and a spin cycle all operations are now working properly advised customer there will be some noise coming from unit this will be normal these are not like older machine now advised all operations are working to manufacture specs."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Southington, CT 06489
Jimmy R.
Job Details: 08/02/2023
"Checked over dishwasher due to unit dripping water and found steam making water stains and dripping down the door, checked over vent and found gasket ok and sealing ran unit thew a test cycle and unit went threw as designed. Advised customer there will be some moisture building up around vent this is normal advised to open door when unit is done with the drying cycle to clear the steam. Replaced gasket to be safe and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Warren, MA 01083
Roger R.
Job Details: 08/02/2023
Found unit had the freezer basket not aligned properly. This caused the drawer to be crooked and not close properly. Adjusted basket and door closes normal. Replaced both upper door gaskets due to torn seals.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS03
Near Pineville, NC 28134
Jeff L.
Job Details: 08/02/2023
Found UI board jumping all over the place would show whirlpool then blank screen and then it would say power loss please reset time and date. Kept doing that over and over and over. I advised customer to NOT wipe these electronic components down with chemicals and wet or damp clothes. I cut the breaker on and off and still had no effect. Pulled panel down and checked the 2 connections at board and they were good and secure. Advised customer UI will need to be replaced for good repair; ordrng 1 W11297726 (UI Board)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waxhaw, NC 28173
Jeff L.
Job Details: 08/02/2023
"Checked heater its good, checked operating thermostat and it checked ok. Advised customer that I straightened out flex vent at exterior wall and cleaned lint filter. There is no sensor dry on this model. Advised customer to continue using and if problem continues call us back if needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/02/2023
Found freezer door handle loose tightened it back down unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pineville, NC 28134
Jeff L.
Job Details: 08/02/2023
Replaced water inlet valve ran unit thru service mode all operations are normal. Advanced ice maker and it did cycle call and get water. Unit ran and checked ok.(Call complete)
We serviced a
SAMSUNG DRYER
Model DV45H70COEW
Near East Hartford, CT 06118
Jeremy B.
Job Details: 08/02/2023
Installed repair kit all checks ok.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Cornelius, NC 28031
Mark C.
Job Details: 08/02/2023
Installed new broil element unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Worcester, MA 01604
Amanda R.
Job Details: 08/02/2023
Complaint leaving water under filter explained it is normal to keep seals moist bad odor in dishwasher explained the dishwasher cant produce a smell went over vinegar baths drain hose is too long and laying in bottom of cabinet explained if have to go through cabinetry should go up with hose
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Worcester, MA 01604
Amanda R.
Job Details: 08/02/2023
Lost complete cooling compressor getting 120v wont turn on needs new compressor ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Worcester, MA 01608
Amanda R.
Job Details: 08/02/2023
Replaced compressor vacuumed system and recharged with 4.25 oz of r134a started cooling recommended not putting any food in for 24 hours
We serviced a
LG WASHER
Model WM3170CW
Near Palmer, MA 01069
Roger R.
Job Details: 08/02/2023
Found unit not draining due to failed drain pump. Quoted 69.99 for drain pump and $199 labor charge. Replaced pump and found water supply weak. Checked plumbing and found valve partially off. Turn on and water pressure is good now. Informed customer that valve was off. Also noted the shut off at the washer was leaking slightly. Informed customer. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Denver, NC 28037
Mark C.
Job Details: 08/02/2023
Installed new motor and control unit is fully operational.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bloomfield, CT 06002
Chuck M.
Job Details: 08/01/2023
Customer complaint is that dishwasher had error code F9e1. Inspected and found tooth pick and cherry stem blocking housing to pump. Vacuumed and it cleared. Dishwasher is draining.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, NC 28273
Ryan S.
Job Details: 08/01/2023
"Unit is in Queen City warehouse, met with Rebecca and she showed me unit. Worker in warehouse moved unit or where I could plug it in. Plugged it in and after 10 min found no cool , no frost pattern. Compressor running, Put line tap on unit and emptied refrigerator in bag, pullled vaccum and Didnt loose any vaccum after 20 mins. Called Techline recommend repair. Ordering compressor, filter dryer and lock ring parts, along with Acces valve. Techline said to tell dealer to call whirlpool for any future issues. sr# 7736992340. Informed office all I can do is repair , will call when parts come in.; rqstng P&A on 1 W11557671 (Compressor) and 1 W11504431 (Compressor part1) and 1 W11504415 (Compressor part 2) and 1 W11504416 (Compressor part3) and 1 W11506635 (Valve access) and 1 W11109499 (Dryer) and 1 W11504445 (Dryer part 1) and 1 W11506623 (Dryer part2) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Cornelius, NC 28031
Mark C.
Job Details: 08/01/2023
Found debris rubbing on the fan cleared debris unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near York, SC 29745
Mitch H.
Job Details: 08/01/2023
Checked and found refrigerator operating properly at time of visit. Customer described issue and said it comes and goes. Unit does fall in serial number range of service pointer W11512766. Requesting P&A for HMI and FF evaporator fan assembly.; rqstng P&A on 1 W11509096 (HMI) and 1 W11098695 (FF Evaporator fan assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Spencer, MA 01562
Chris B.
Job Details: 08/01/2023
Complaint that the unit is not making ice and not cooling properly. Found disconnected heating element. Defrosted all ice buildup and ran heating element and fan. Refrigerator running normal.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Worcester, MA 01602
Chris B.
Job Details: 08/01/2023
Complaint that the unit smells in the RC and FC side. Found no smell present. Mentioned to the customer to do a quick wipe down of the internal cabinet walls. Found no burnt wires or electronics all working properly. Evap and Fan working normal. Customer mentioned that the smell has reduced drastically.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Worcester, MA 01602
Chris B.
Job Details: 08/01/2023
"Complaint that the ice maker is not cycling or making ice. Found small ice cubes. Found bad filter, frozen up ice maker water line and ran ice maker test and new filter installed by customer needed to be purged correctly for ice maker would call for exact amount of water. Defrosted ice and unit called for water. Mentioned to the customer to let ice maker cycle three to four times and compare ice sizes after the fourth cycle."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shrewsbury, MA 01545
Chris B.
Job Details: 08/01/2023
Verified purchase receipt and found that the unit has an extended warranty and is just passed the manufacturer warranty. Customer will call the warranty company and have of out again. Proof of purchase in pics.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belmont, NC 28012
Ryan S.
Job Details: 08/01/2023
"Customer SAID ANOTHER COMPANY HAS BEEN OUT BUT THEY NEVER HAD WASH GO INTO SPIN THATS WHERE THE NOISE IS. Customer started a load as soon as I walked in. Took pictures and watched unit run in quick wash. Hear high pitch squeezing noise. Inspected unit by bypassing lid lock and outed inner drum was warped off balance causing noise. Ordering inner tub. Informed customer to call office when part arrives but to first check for damages to delivery. ; ordrng 1 W10554251 (Inner basket), dspstn on spec-tagged invntry: 1 W11454741 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Medway, MA 02053
Angel R.
Job Details: 08/01/2023
"One light was out, replaced it and tested ok.; dspstn on spec-tagged invntry: 2 W10695459 LED MODULE , used 1 W10695459 ( LED MODULE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/01/2023
Found compressor seized and blowing overload. Order and replace compressor. Ss repair covered. ; ordrng 1 W11370574 (Compressor)
We serviced a
JENN-AIR WALL OVEN
Model JMW2430DS01
Near Millis, MA 02054
Angel R.
Job Details: 08/01/2023
"Smoke coming from grease coating the cavity of oven, advised cleaning it out thoroughly. Customer broils a lot and at those temps the grease is creating a lot of smoke.; ordrng 1 W11545804 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wrentham, MA 02093
Angel R.
Job Details: 08/01/2023
"Installed new hub and wash plate, tested ok.; used 1 W10528947 ( HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Agawam, MA 01030
Mike K.
Job Details: 08/01/2023
"Unit under 1yr wp warranty. When called customer stated the icemaker was running again, but came to check unit out. Had filled bucket twice since resuming operation. Tested unit harvest and fill, both worked fine."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Westfield, MA 01085
Mike K.
Job Details: 08/01/2023
"Unit under 1yr wp warranty per service bench. Complaint of unit not completing cycle, clothes wet at end of cycle, says, for example, would show estimated time left at 7 minutes and just end. She would do a drain and spin and would complete. Does mostly smaller loads, uses little soap. F0e1 only error in history, load in wash during clean washer cycle.Cleared history and ran diagnostic cycle fine. ran quick wash. Went through cycle fine ended with clock still saying 12 min.Called techline and verified that is normal, unit will not speed up time like use to , instead when satisfies it ends at that point, so on empty basket it finished with 12 min left.Sr#7736990152"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Charlotte, NC 28212
Robert A.
Job Details: 08/01/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Charlotte, NC 28212
Robert A.
Job Details: 08/01/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has decent airflow, but there is no heat. I checked the voltage from the outlet and terminal block, both have 243v. I checked the fuses and element and found the tco fuse is blown and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10900067 (Tco kit)"
We serviced a
JENN-AIR COOKTOP
Model JEC8430ADB
Near Charlotte, NC 28213
Robert A.
Job Details: 08/01/2023
"Cx complaint that the units RF burner is not working. I inspected the unit to confirm the complaint. The other 3 burners work fine. I took the unit apart and found the harness is good. The unit needs a new switch and element to resolve the issue. The knobs need to be replaced as well, they are separating making if difficult to adjust temp settings. Im ordering the parts for the return visit.; ordrng 1 W10823694 (RF element) and 4 WP7737P24560 (Knobs)s and 1 12002121 (RF switch)"
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW1
Near Charlotte, NC 28269
Robert A.
Job Details: 08/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28269
Robert A.
Job Details: 08/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lancaster, SC 29720
Mitch H.
Job Details: 08/01/2023
"Checked and found left front burner not igniting properly. Removed and cleaned burner head. Reinstalled, tested, now lighting and operating properly. Called Whirlpool Safety spoke to Kelly SR# 7736956955 advised her of findings and she documented call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/01/2023
Replaced all parts unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10279882 TUBE-WATER and 1 WPW10279884 TUBE-WATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilbraham, MA 01095
Roger R.
Job Details: 08/01/2023
Installed new freezer door seal and checked for proper seal. All looks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, MA 01119
Roger R.
Job Details: 08/01/2023
"Installed new main computer due to no response or on board LED diagnostic light. Found unit responding but lid lock also failed. Will need new lid lock. Will submit for authorization and return to install. ; ordrng 1 W11394572 (DOOR LOCK), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mansfield, CT 06268
Amanda R.
Job Details: 08/01/2023
Couple days after purchased unit hearing loud noise from unit fan hitting ice build up manually defrosted unit needs defrost parts ; ordrng 1 W11595220 (Control) and 1 W11579349 (Heater) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Windsor, CT 06095
Gary V.
Job Details: 08/01/2023
"Inspected and found no frost pattern on evap and no cooling, high side tube coupler leaking oil and compressor overheating, unit needs sealed system repaired. Quoted and she will call. Entitlement shows out of warranty."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD4A
Near Windsor, CT 06095
Gary V.
Job Details: 08/01/2023
Installed parts listed and cycled thru and unit now working.
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/01/2023
"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Britain, CT 06051
Ruben C.
Job Details: 08/01/2023
Checked unit found pressure switch hose loose cut off end of hose and reinserted tested operation normal; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Westfield, MA 01085
Mike K.
Job Details: 08/01/2023
"Unit is again leaking from the ceiling, found valve again cracked. This is third cracked valve on this unit. Called techline. They believe we either have intermittent freezing or high water pressure. Would need a plumber to verify water pressure under 100 psi, but can turn valve not fully open when replacing valve. Also permagum all gaps along icemaker if leaking any air to the valve area cavity. Icemaker was not making ice even when water was working.Sr#7736988323Unable to contact office for return schedule. Office to contact customer when parts come in to schedule return.; ordrng 1 W11482383 (Water valve) and 1 W11658802 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01118
Roger R.
Job Details: 08/01/2023
Found unit had a broken light switch in refrigerator section. Installed new switch and checked unit. All okay ; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Springfield, MA 01118
Roger R.
Job Details: 08/01/2023
"Complaint of unit not self defrosting. Customer has been manually defrosting unit so it will run properly. We have already replaced the main board 2x. Checked heater circuit and connections at heater. Heater measures 23.8 ohms and no loose or bad connections in freezer. Called whirlpool tech support and was told to check evaporator temperature sensor. Found reading of 544ohms. This indicates a bad sensor. Quoted $79.99 for sensor , no labor charge. ; used 1 WPW10383615 (THERMISTOR,FC) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Springfield, MA 01104
Roger R.
Job Details: 08/01/2023
"Not home, called office; dspstn on spec-tagged invntry: 1 W11322905 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, MA 01104
Roger R.
Job Details: 08/01/2023
Checked unit all okay. Found no abnormal noises. No error codes.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Agawam, MA 01001
Roger R.
Job Details: 08/01/2023
"Found unit leaking from water inlet valve. Replaced valve and tested, all okay. No leaks. ; used 1 W11175771 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 08/01/2023
Tested and ran diagnostics. Found damper not working properly. Doesnt open. Requesting P&A for damper.; rqstng P&A on 1 WPW10248595 (Damper)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fort Mill, SC 29707
Mitch H.
Job Details: 08/01/2023
"Checked and found blower wheel broken. Replaced wheel, reassembled, tested. Dryer now operating quietly and properly.; used 1 WP694089 (Blower wheel) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RS22T5561SR
Near Huntersville, NC 28078
Mark C.
Job Details: 08/01/2023
Correct contact wrong address wrong manufacturer. Customer states unit is covered under a lowes service contract and is refusing to pay for service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Mark C.
Job Details: 08/01/2023
Unit is not harvesting ice due to a faulty temperature sensor on the ice maker.; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Mark C.
Job Details: 08/01/2023
Installed new door and switch assembly unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Brooklyn, CT 06234
Amanda R.
Job Details: 08/01/2023
Replaced gear case tested sounds good while spinning went over leveling of unit and legs wont go down all the way ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Fort Mill, SC 29707
Mitch H.
Job Details: 08/01/2023
"Replaced user interface. Ran diagnostics, all functions tested good. Tested HMI and all buttons and displays operating properly."
We serviced a
WHIRLPOOL WASHER
Model WED5100HC2
Near Putnam, CT 06260
Amanda R.
Job Details: 08/01/2023
Loud noise when running toothbrush stuck in blower wheel removed tested sounds normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Putnam, CT 06260
Amanda R.
Job Details: 08/01/2023
Frost build up in damper holes going to ff section cleared holes set temps at recommended and made sure both door gaskets are sealing
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Putnam, CT 06260
Amanda R.
Job Details: 08/01/2023
Sparking from inside cavity like a month ago happened like three times couldnt duplicate issue today cavity liner looks good dosent use convection or the rack heating normally recommended recording sparking
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Woodstock, CT 06281
Amanda R.
Job Details: 08/01/2023
Replaced sump assembly still leaking its dripping directly out of bottom of Stainless steel tub needs tub job ; ordrng 1 W11409866 (Tub)
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Ashford, CT 06278
Amanda R.
Job Details: 08/01/2023
Ui wont power on outlet good control has power going into but not out of it quoted for new control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Mark C.
Job Details: 08/01/2023
Installed new control and diffuser unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Lincolnton, NC 28092
Mark C.
Job Details: 08/01/2023
Installed new latch unit is fully operational.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/01/2023
Found door ajar light staying on intermittently. Checked inside of door and found liner concave where it contacts switch and not making switch fully. Requesting P&A for left hand door.; rqstng P&A on 1 W11435358 (Left refrigerator door)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL02
Near Belmont, NC 28012
Ryan S.
Job Details: 08/01/2023
"Returned to install part order. Installed new Ui panel (touch panel/ capacitive glass panel) , reassembled and set up unit for customer. Verified proper operation and no error code present."