We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cornelius, NC 28031
Robert A.
Job Details: 06/19/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR OVEN
Model JJW6024HM0
Near Charlotte, NC 28269
Robert A.
Job Details: 06/19/2024
"Cx complaint that the unit is not working for any steam functions. I inspected the unit to confirm the complaint. I found no error codes, the components activation did not work. When attempting a steam cycle the screen displays descaling required. I ran a descale cycle, it did not progress past step 1 of 3. I ran a convection cycle, the unit heated fine. Im ordering a control board and drain pump related to the descaling function. Install the control and UI first, other parts may not be needed. Cx stated the Wi-Fi is having trouble connecting, the control may resolve that issue as well. The return visit is a 2 ct.; ordrng 1 W11353849 (Control board) and 1 W10586915 (Drain pump) and 1 W11353847 (Boiler Heater) and 1 W11354922 (UI panel)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28269
Robert A.
Job Details: 06/19/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Charlotte, NC 28216
Robert A.
Job Details: 06/19/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Litchfield, CT 06759
Jimmy R.
Job Details: 06/19/2024
"Tested dryer and found unit would come on and when starting it would start for a second then stop and click, removed top and checked voltage to terminal block found 240v and 120v on each leg, checked voltage to motor and found 120v at control, but not leaving to go got motor found control relay burnt causing not start issue dryer will need to control witch is out of stock customer will think about repair and may buy a new unit"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Southbury, CT 06488
Jimmy R.
Job Details: 06/19/2024
"Ran diagnostics and checked for errors found F0e7 load detected during a clean cycle F0e5 off balance, ran machine thew a recalibration cycle and unit went threw normally. Ran a quick wash and a normal wash unit locked and filled checked for rinsing cycle and unit rinsed and completed normally, advised customer unit is working to specs"
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA01
Near Southbury, CT 06488
Jimmy R.
Job Details: 06/19/2024
"Checked over stove top and front both front burners not operating normally left side would stay on never cycling and right side would never get hot enough cycling to quick, will order new front left burner and both infinite switches, parts tentative p/a ; ordrng 1 DG44-01006A (Infinite switch) and 1 DG44-01007B (Infinite switch) and 1 DG47-00067A (Element)"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN2RS
Near Southbury, CT 06488
Jimmy R.
Job Details: 06/19/2024
"Checked over washer and found unit had stopped on a drain and spin never spinning out clothing leaving them wet. Ran a spin and found washer would not pump water it would only drip water from drain, removed filter and found plugged causing water to be blocked. Removed plugged drain and recalibrated unit ran several cycles and unit is now draining and operating to specs"
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/19/2024
"Tested unit and found oven would not get to 350 degrees machine would take over an hr to reach 200, Removed lower pan and found bake element blown causing no power and no heat. Replaced bake element and heated unit to 350 oven got to temp and and is now working to specs ; used 1 W10779716 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Waterbury, CT 06710
Jimmy R.
Job Details: 06/19/2024
"Tested washer and found unit had shut down and would never start a cycle checked for errors and found F1e1 f5e3 f2e1 ran unit threw a self test and found control going crazy and flashing then working, removed console and found main control burnt causing unit to act up. Replaced control and recalibrated unit ran machine threw a wash and spin all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/19/2024
Checked ice maker and found no ice being made removed ice maker and found no water in mold jumped ice maker and found unit cycling but never filling and never stopping ice maker faulty. Will order new ice maker and return ; ordrng 1 W11548540 (Icemaker)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDW01
Near Charlotte, NC 28277
Jonathan J.
Job Details: 06/19/2024
Complaint frost building up in freezer door. I found refrigerator on level level refrigerator. Also found freezer door screws due to the door hitting the gasket had worked themselves loose cosmetics black out trim gasket. I resecured screws resecured door re-aligned refrigerator tested operations doors closing smooth no further issues found and door gasket is ceiling fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/19/2024
"Complaint top section of refrigerator does not seem to be cooling properly. All the milk and everything rotted Molon strip was warm to the touch. Freezer seem to be over cooling on setting number two unplugged refrigerator has been unplugged since yesterday morning over 24 hours. I plugged in refrigerator tested operations evaporator is producing a full frost pattern going all the way down and fresh food section is opening and closing properly unit has proper airflowof freezer and fresh food section are both empty icemaker per customer was ice just fine. Cannot find any issues with refrigerator cooling at this time. Temperature coming out of fresh food vent is -2?. Before departure I placed two bottles of water and fresh food section advised customer to get ice cream and put it in the freezer section and monitor for cooling issues. Unit had already dispense water before departure. No ice as it was not cold enough yet because I just plugged in refrigerator, tested for over 35 minutes no more noises heard either"
We serviced a
WHIRLPOOL WASHER
Model WTW5850SW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/19/2024
"Inspected and found motor coupler broken, will order and return.; ordrng 1 285753A (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near West Hartford, CT 06117
Chuck M.
Job Details: 06/19/2024
"Replaced bellow, o ring and load and go dispenser. Tested and no leaks found. Washer checked ok; dspstn on spec-tagged invntry: 1 W11314648 BELLOW"
We serviced a
WHIRLPOOL DRYER
Model LEQ9508LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/19/2024
"Customer complained unit wont start. Found door switch bad.quote 266.42 for repair. Replaced door switch, ran unit and verified proper operation. Collected amount due via check 1199#. ; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/19/2024
"Customer complained unit not working. Found unit wont start. Found thermal fuse bad, also found heating element was short to ground. Replaced thermal fuse and element from ts. Verified proper operation. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hartford, CT 06112
Chuck M.
Job Details: 06/19/2024
"Customer complaint is that washer does not start cycle. Lid lock and then it goes to done. Ran diagnostics and found error code F7e1 tachometer missing. Found capacitor, actuator and harness bad. Replaced from T/S. Washer is working properly. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wethersfield, CT 06109
Chuck M.
Job Details: 06/19/2024
Customer complaint is that washer is leaking from hose. Confirmed and found whole in hose. Took pic. Ordered hose. ; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXSL01
Near Monroe, NC 28112
Jonathan J.
Job Details: 06/19/2024
"Complaint icemaker leaking, forming a giant icicle going all the way down to the freezer and leaking on the floor. I found complaint true unit will need new water, inlet valve and icemaker to fix.; ordrng 1 2198597 (ICE MAKER) and 1 W10408179 (VALVE)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Suffield, CT 06078
Gary V.
Job Details: 06/19/2024
"Inspected and found shield broken, quoted and she will call."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/19/2024
"Inspected and found terminals at control board not inserted properly, reinserted and ran auto test diag and cycled fine now.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ellington, CT 06029
Gary V.
Job Details: 06/19/2024
"Inspected and found Gearcase and other drive components broken and damaged, will submit estimate and call.; rqstng P&A on 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10752283 (Wash plate) and 1 W10913953 (Actuator) and 1 W10324651 (Hub)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cherryville, NC 28021
Ryan S.
Job Details: 06/19/2024
"Returned to install control board and suspension. Installed new suspension rods and control board. Ran factory calibration to new board and new parts. Ran quick wash, unit filled and started washing, drained unit. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSQ3
Near Westfield, MA 01085
Mike K.
Job Details: 06/18/2024
Replaced thermal fuse and unit operating properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near West Springfield, MA 01089
Mike K.
Job Details: 06/18/2024
"Leaking from filter, removed filter and getting steady drip. Also not making ice, stopped after filling bin with water one day, has not run since. Advanced icemaker and went through cycle but did not fill, water dispenser works fine with good flow.Quoted for filter head, icemaker and valve plus labor.Saved estimate, collected for service call only."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/18/2024
"Checked over unit and found machine would not power on and no selections, checked voltage and found unit had no power to terminal block pulled on cord and unit started powering up. Checked cord and found plug had pulled from wall making a poor connection reattached and unit is now working and operating to specs"
We serviced a
SAMSUNG DRYER
Model DV45H6300GG/A3
Near West Springfield, MA 01089
Mike K.
Job Details: 06/18/2024
"Tested on timed dry, igniter glowing and then turns off without lighting, tested with new gas coils and same, tested with igniter and same.took out burner head and verified oriface is clear, reassembled with original parts and unit is heating again.Quoted for gas valve assy/ igniter and labor; ordrng 1 DC62-00201A (Gas valve assy) and 1 WP33002789 (Igniter), dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Holyoke, MA 01040
Mike K.
Job Details: 06/18/2024
"Unit has been leaking out front. On arrival water is in bottom of unit, started cycle and drained right out, drain does come to top of cabinet before exiting drain, direct plumb, no disposal. Couple curved bowl/plates right in front of lower rack. Unit not tipped forward, gasket looks fine. Ran for several minutes with current load and no leaking. Spray arms looked fine. No excessive soap build up found. Unit is lower on left then right, normally gets leaking to the left, though had a lot from right the other day. Evening up sides made unit not square in so had to leave right side up farther, did raise both front legs to tilt back slightly. Some clogging of spray arms found. Low to no spray arm movement. Filter ok. Cleared what I could from spray arms. Let run for several minutes and no movement with wash motor running.Quoted for sump assy / labor. Denied. Collected for service call only; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model LEN2000LW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/18/2024
"Inspected and found broken belt, replaced and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED6400TQ0
Near Enfield, CT 06082
Gary V.
Job Details: 06/18/2024
"Inspected and found idler, pulley, broken, and belt burnt up, quoted and he will call."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rocky Hill, CT 06067
Jimmy R.
Job Details: 06/18/2024
"Tested washer and found unit would fill but buzz when washing, checked for errors and found F7e1 basket speed fault, ran a test cycle and found unit would not wash it would just buzz then shut down. Checked motor and belt and found good checked capacitor and found not sending any power to motor to help start unit, replaced faulty capacitor and recalibrated unit ran a wash cycle and all operations now working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rocky Hill, CT 06067
Jimmy R.
Job Details: 06/18/2024
"Checked over unit and found fridge freezing items on top shelf and middle shelf checked damper and found damper not closing when thermistor is satisfied, checked thermistor at control and found fridge reading at 42 degrees when set to 38 this caused unit to keep running and freeze items replaced damper and thermistor damper now opening properly and unit cooling to specs. Advised customer to give unit 24 hrs so temps can regulate also avoiding placing tall items on top shelf blocking air flow and this will freeze items due to air blowing directly on them tall items should be on the door ; used 1 W10316760 (Thermistor), and 1 W11164593 (Diffuser) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Manchester, CT 06040
Chuck M.
Job Details: 06/18/2024
Customer complaint is that washer was not spinning properly. Found hub spaner nut loose. Tighten and tested in high speed spin. Washer checked ok.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Manchester, CT 06042
Chuck M.
Job Details: 06/18/2024
Customer complaint is that flames are too high on burners. Attempted to adjust flames but valves are not adjusting properly. Ordered valve manifolds. ; ordrng 1 W11381269 (Center Front/Rear Valve Manifold)s and 1 W11378578 (Right Front /Rear valve Manifold)s and 1 W11371267 (left Front and rear valve manifold)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 06/18/2024
"Found the blower cracked , and needs tune up.Cust has pushed back to far and pushes on the blower.Advised customer to tin tape theres a bracket u have to removeTo pull out . Needs to be removed; rqstng P&A on 1 WP697772 (Blower) and 1 661570V (Belt), used 1 4392067 (Tune up) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near West Hartford, CT 06107
Jimmy R.
Job Details: 06/18/2024
"Ran washer due to unit draining at end of every cycle and found when running diagnostics unit would drain for a second then stop and enter, checked errors and found F3e1 pressure system fault blew threw pressure hose and it is clear. Ran self test and unit would drain again for one second then stop and continue cycle, checked voltage at control and 120v is steady unit will need new control and harness will order and return with parts ; ordrng 1 W11603810 (Control) and 1 W10919003 (Pump) and 1 W11652038 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Newington, CT 06111
Jimmy R.
Job Details: 06/18/2024
"Checked over unit due to customer having issue with dishes drying at end of cycle, ran a diagnostics cycle and found unit clear of errors ran a self test and checked for heater coming on during step 6 and heater did come on ohmed heater out to be safe and heater is good. Recalibrated unit and advised customer on drying and best options for it advised everything is working to specs. Explained to the customer heater is getting 120v when calling for a drying cycle and is working advised over and over it is operating how it should advised using extended dry to help with moisture."
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5030LW01
Near Plainville, CT 06062
Jimmy R.
Job Details: 06/18/2024
"Tested unit and found time for clock off and set to 24 hr and would not hold also found turn table not moving when running microwave. Checked clock settings and found unit not set correctly and date off, reset date and time set unit to am/pm and clock is now holding and dates set properly. Gave customer Ed on how to set clock and time and use all settings heated oven and unit is heating up and all functions working to specs"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/18/2024
Complaint console will not turn on. I found main breaker to washer was off not tripped. I turned on found error code f0e1 load detected during clean wash cycle f5e4 latch error. only codes in fault history. I cleared codes performed a diagnostics cycle everything is working properly as of right now could not find any further issues latch is working all valves are working unit is draining water fine. Customer stated they recently had the latch replaced. I cannot find any further issues at this time with washing machine.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/18/2024
"Gate code #4454 complaint washing machine leaking all over floor on left-hand corner front of washing machine. I found fabric softener dispenser hose has a pinhole leak in it, causing it to spray. downwards. Unit will need fabric softener dispenser also found and diagnostic cycle that when auto diagnostics is activated washing machine is turning on both hot and cold valves at the same time and unit is overspray also creating a leak. I adjusted the flow valve knob off slightly. Customer to monitor. Water pressures inspected customer is on well water. no debris in filters of valves. I am ordering water, inlet valve and dispenser to fix. ; ordrng 1 W11595805 (Valve) and 1 W11569112 (Dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS0
Near Manchester, CT 06042
Chuck M.
Job Details: 06/18/2024
Customer complaint is that dishwasher control panel intermittently does not respond. Ran diagnostics and found error code F2e1 stuck key. Lower rack is also bentOrdered console and lower rack. ; ordrng 1 W11165148 (console) and 1 W11527890 (Lower Rack)
We serviced a
KENMORE REFRIGERATOR
Model ="79574033412"
Near Chicopee, MA 01013
Mike K.
Job Details: 06/18/2024
"Not making ice, not cooking. Measured 52 mid shelf rf and 37 fr. Conpressor/fans running ice block in upper right evap, sealed system issue. R134a unit, LG manufactured.Quoted for sealed system. Denied and collected for service call only."
We serviced a
MAYTAG REFRIGERATOR
Model M8RXEGMAW02
Near Southwick, MA 01077
Mike K.
Job Details: 06/18/2024
"Rf not cooling, found compressor and condenser fan running, but not the evap, turn by hand and starts, but if stopped stays stopped.Quoted for evap motor/labor. Denied l. Collected for service call."
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS315SDHZ02
Near Plainville, MA 02762
Aimee Z.
Job Details: 06/18/2024
Other company came in to replace the gasket. They crack the liner of the doorWhich causing gasket to come off. Re installed and heated smoothTook a photo theres many cracks on inner liner . Also the gasket isnt holding in door Silicone to try to hold.Needs new door silicon not holding ; rqstng P&A on 1 LW11255366 (Refrigerator door)
We serviced a
WHIRLPOOL DRYER
Model WED8120HC0
Near Thompson, CT 06277
Chris B.
Job Details: 06/18/2024
Complaint that the dryer is making a loud rumbling noise. Found bad blower wheel and replaced part with TS# WP697772. Dryer working properly. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 06/18/2024
"Customer complained agitator broken. Found agitator and dispenser broken. Needs agitator and dispenser. Dispenser broken apart and top of agitator. Informed customer will call when part comes in, kept agitator until return call. ; ordrng 1 W11205050 (Dispenser), dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"
We serviced a
KITCHENAID DISHWASHER
Model KUDT03STSS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/18/2024
Complaint ui has buttons that will no longer function or light up when pressed unit leaking water all over floor has caused buckling of the floor and severe warpage. Unit making loud grinding noise as well. I found heavy duty and hi temp buttons on stainless steel ui are failing must press extremely hard to make functional. I found wash motor seal has completely failed causing leak metallic debris under motor are prevalent due to motor failure. Unit will need user interface user interface is no longer available unit will need sump motor assembly and main control to fix. Parts nla file number tech line 7739307075 unit is no longer available per manufacturer as parts required to repair are nla.
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near Gastonia, NC 28052
Ryan S.
Job Details: 06/18/2024
"Customer complained unit cuts off after start. Found unit cuts on on timed dry and sense dry features. Motor is shutting off. Checked voltage , found L1 to L2 has 240 v, L1- neutral has 208 v, and L2 - neutral has 120v. Too much voltage to L1 to neutral. Pigtail is wired correctly. Informed customer unit has too much voltage to it causing motor to cut off after start. Informed customer to call electrician to solve issue."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gastonia, NC 28052
Ryan S.
Job Details: 06/18/2024
Returned to pick up parts left. Picked up Washplate and gearcase.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Unionville, NC 28110
Jonathan J.
Job Details: 06/18/2024
Complaint washer making abnormal noise will not agitate will not spin out I found Gearcase leaking oil unit will need Gearcase and associated parts to fix I found f0e3 error code in diagnostics found Gearcase is making rattling noise during testing. Customer declined repair today is going to look at replacement options.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/18/2024
Complaint door switch is broken in fresh food section. Light never comes on I replaced light switch tested operations no further issues found with refrigerator at this time. Everything now working properly.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM2
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/18/2024
Complaint since last visit dishwasher has stopped washing I found 7-1 error code and 4-3 sump motor failure error code in fault history. I replaced motor sump assembly. I replaced heating element and control board all at the same time. I placed unit in to diagnostics validated that the heating element is working properly no further issues or leakage occurring at this time. Period.; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/18/2024
I replaced water filter housing I tested operations no further issues found or reported with refrigerator at this time. No water leaking either.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 06/18/2024
"Customer complained unit leaking gas. Red tag from FD said unit was not igniting properly causing too much gas to escape. Temp turned on gas, checked for leaks around supply line and checked all surface burners, no leaks detected. . Found ignitor bad. Replaced ignitor. Ran all surface elements and bake. Verified proper operation. Called safety. . Sr#7739309603; used 1 12400035 (Ignitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 06/18/2024
"Customer complained spray arm melted to heater. Also no heated dry. Ran diagnostics, no error codes present. Found spray arm was melted to heater. Found power to heater during service diagnostic. Quoted 349.42 for repair. Collected via card. Scheduled return call for 6-25-24 (customer out of town and returning late Monday 6-24-24). ; ordrng 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/18/2024
I replaced all previously ordered parts. I tested operations no further issues found with refrigerator at this time. Unit has been making ice Fine as well.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Stanley, NC 28164
Ryan S.
Job Details: 06/18/2024
"Customer wanted glass door taken apart to clean glass, customer had beem quoted from office. Took glass door apart. Let her clean it and reinstalled door. Collected 298.53 via card."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TFB
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/18/2024
Found wrong part ordered. Ordering compressor and 2xtimeframe. Keeping other parts for return call. Informed customer office will call when part is authorized and scheduled return call. ; ordrng 1 5304512654 (Compressor) and 1 2xtimeframe (2xtimeframe)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Suffield, CT 06093
Mike K.
Job Details: 06/18/2024
"Unit is under 1yr wp warranty per service bench. Verified unit getting f8e4 error code. Water in overflow tray, emptied and ran unit in normal cycle.No leaking found, no suds build up.Likely dish placement caused water to overflow. Advised if happens in future see what dishes are in front lower rack and place elsewhere in unit. Tests fine, but is empty.Did raise feet slightly to put water level more towards back of unit to help prevent in future."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL3
Near Suffield, CT 06093
Mike K.
Job Details: 06/18/2024
"Replaced control and owl sensor. Flushed out mid level spray arm, movement verified. Has a bit of filming residing in unit, suggest cleaning with Afresh. If spray arms. Clog again they can remove and attempt to clean or replace,Was leaving and starting a cycle to help clean out unit and motor not running, had been running for last 15+ minutes fine. Tried several cycles and diagnostic and nothing, verified 120vac coming to the wash motor.Quoted for sump assy, no additional labor. Accepted.Collected part cost; used 1 WPW10605057 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Chicopee, MA 01020
Gary V.
Job Details: 06/18/2024
Installed new hinge kit and tested fine.; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Springfield, MA 01109
Gary V.
Job Details: 06/18/2024
"Inspected and found bake burner flame uneven, will order and return. Also need to adjust air regulator on return.; ordrng 1 W11220387 (Bake Burner bar) and 1 W11590294 (Bake igniter)"
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Springfield, MA 01104
Gary V.
Job Details: 06/18/2024
"Inspected and found c-f2 fault, internal shorted key pad, and control box, will submit estimate, and call.; rqstng P&A on 1 DG94-03952D (Control box)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, MA 01104
Gary V.
Job Details: 06/18/2024
"Installed main acu and attempted auto cycle, and immediately triac on control board burnt up, attempted to isolate components and needs harness and lid latch as well, will submit estimate for additional parts, ; ordrng 1 W11419171 (Main acu), rqstng P&A on 1 W11394572 (Lid latch) and 1 W11568984 (Wire harness) and 1 W11396717 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Springfield, MA 01108
Gary V.
Job Details: 06/18/2024
Installed parts listed and please allow 24-48 hours for ice production.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Longmeadow, MA 01106
Gary V.
Job Details: 06/18/2024
"Installed ui panel and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlton, MA 01507
Chris B.
Job Details: 06/18/2024
Complaint that the washer is not cycling through correctly. Found bad water valve. Used TS# W11210459 and used the original harness wire. Ran two diagnostic cycles and all tested normal.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Spencer, MA 01562
Chris B.
Job Details: 06/18/2024
Complaint that the dishwasher is leaking water from the bottom front edge. Found unit not leveled properly. Adjusted the angle and ran two diagnostic cycles and all tested normal. No leaks detected. Found low drainage on the plumbing to the sink and mentioned to the customer to have the drainage checked. Unit running normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sprague, CT 06330
Jeremy B.
Job Details: 06/18/2024
Customers complaint is washer not completing cycle. Ran diag found error code F8E1(long/no fill) found cold water screen clogged with sand. Cleaned and removed filter. Ran self test then calibration. Had customer start a load and watched it fill and advance to wash. All checks ok
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Canterbury, CT 06331
Jeremy B.
Job Details: 06/18/2024
Pump getting power but not draining. Replaced and tested all checks ok. ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Indian Land, SC 29707
Mitch H.
Job Details: 06/18/2024
"Checked and found belt broken. Installed dryer repair kit. Reassembled, tested, dryer operating properly.; used 1 4392067 (Dryer kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/18/2024
Tested and found neither bake or broil working. Both elements checked good. No power from control board. Quoted customer for parts and labor. Customer approved repair. Checked part availability and scheduled return for 6/21 PM. Collected 210.38 on ck #5098. Will collect balance on return visit.; ordrng 1 W11528249 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Charlotte, NC 28269
Robert A.
Job Details: 06/18/2024
Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I checked the capacitor and it read OL. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 11395618 (Capacitor) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Huntersville, NC 28078
Robert A.
Job Details: 06/18/2024
Cx complaint that the unit is making a squealing noise. I inspected the unit to confirm the complaint. I found the rollers and idler wheel rusted and worn. I replaced the parts and tested the unit for the cx. The unit is working as designed.; used 1 4392065 from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Robert A.
Job Details: 06/18/2024
Cx complaint that the units MW does not start. I inspected the unit to confirm the complaint. I found the door switch is intermittently engaging. If I press the top right side of the door the MW starts. When I release the pressure on the top right side the MW often stops. The unit needs a new MW interlock switch harness to resolve the issue. The return visit needs to be 2 ct to pull out the unit. I quoted the cx and collected the service call fee by CC.
We serviced a
WHIRLPOOL KITCHEN
Model WFG320M0MB0
Near Huntersville, NC 28078
Robert A.
Job Details: 06/18/2024
"Cx complaint of allegedly smelling gas from the range. I inspected the unit to confirm the complaint. The unit was tagged by the gas company stating here may be a potential leak. The tenant had the same issue with another range a few months ago, no leaks were found or parts replaced. The LL replaced the range, ironically now there is a similar issue. I called WP safety to document the issue. Im ordering a new manifold as an attempt to resolve the issue. It would be best for the cx to convert to an electric stove considering the continually issues with the gas ranges.; ordrng 1 W11509597 (Manifold)"
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Davidson, NC 28036
Robert A.
Job Details: 06/18/2024
Cx complaint that the unit is making a loud squealing noise. I inspected the unit to confirm the complaint. I found the roller and idler wheel bearings worn and need to be replaced. I replaced the part with a repair kit from TS and tested the unit for the cx. The unit is working as designed..; used 1 4392067 (Dryer repair kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT08
Near Windsor, CT 06095
Chuck M.
Job Details: 06/18/2024
Customer complaint is that water dispenser drips water down door instead of in drip tray. Found unit is not level. Called techline and got part number for shims. SR#7739325074; ordrng 2 4387828A (shim)s and 2 4387828RP (Shim)s
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/18/2024
"Checked and found rotor bolt broken off in drum shaft. Will need new tub assembly, stator and rotor. Requesting P&A for all parts, xtra time, and second tech. Advised customer that parts will ship directly to them and they will need to inspect for damage and call to schedule.; rqstng P&A on 1 W10901175 (Complete tub assembly) and 1 W11253212 (Rotor bolt) and 1 W10870751 (Stator) and 6 WPW10253476 (Mounting bolt)s and 1 WPW10544980 (Rotor) and 1 2Xtime (2X time) and 1 2ndtech (2nd tech)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/18/2024
"Removed and replaced compressor and related parts. Charged with nitrogen, let unit sit for 20 minutes to check for leaks. No loss of pressure and no leaks found. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 134a. Plugged unit in, compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR , used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor Locks, CT 06096
Chuck M.
Job Details: 06/18/2024
Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found heater harness disconnected. Ordered heater assembly. ; ordrng 1 W11650662 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Ellington, CT 06029
Chuck M.
Job Details: 06/18/2024
Arrived to diagnose no ice. Customer stated ice maker is working. No service fee collected.
We serviced a
JENN-AIR COOKTOP
Model JES9900BAF
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/18/2024
"Customer complained front right and both left burners not working. Found cooktop was broken so needed to replace cooktop to repair. Found cooktop and one switch no longer available. Informed customer unit cant be repaired, informed customer someone will contact her with for their information. ; rqstng P&A on 1 74011794 (Cooktop), ordrng 1 W10823722 (Surface burner) and 1 W10823711 (Surface burner) and 1 W10823692 (Surface burner) and 1 WP74008940 (Switch) and 1 WP74010824 (Dual switch), rqstng P&A on 1 74011595 (Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near Ellington, CT 06029
Chuck M.
Job Details: 06/18/2024
Customers brother did not want to sign waiver so he pulled out refrigerator himself. Tech replaced water line and filter housing. Tested ice maker and no leaks found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Tolland, CT 06084
Chuck M.
Job Details: 06/18/2024
"Replaced wash motor, rack and wheels. Checked ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 06/18/2024
Icemaker leaking and both sections not calling properly. Found weak freezer evap fan. Replaced and tested all checks ok. ; used 1 W11452196 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 06/18/2024
Installed new bellow. Ran test 12 all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Killingly, CT 06241
Jeremy B.
Job Details: 06/18/2024
Customers has well water and there is a lot of iron. Cleaned supply screens. Fabric softener dispenser leaking needs new. ; rqstng P&A on 1 W11569112 (Dispenser) and 1 W11550898 (Bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06241
Jeremy B.
Job Details: 06/18/2024
Not going back not defrost. Heavy ice build up on coil. Entered diag and toggled on heater and came on. Needs new defrost control. The logic for defrost Is in the UI. There is a gap between casing and liner causing frost. Needs to be filled in with silicone. ; ordrng 1 WP482338 (Food grade adhesive) and 1 W11518204 (UI)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Mooresville, NC 28117
Robert A.
Job Details: 06/18/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f5e1 f2e1. I cleared the codes and ran a manual lid lock test multiple times, it worked fine with no issues. I ran a service cycle, all components passed with no issues. I ran a calibration cycle as well, everything is working fine but an error code did appear (f5e4). I noticed the UI lid lock light does not come on during the manual lid lock test as well. Im ordering a new UI panel and lid lock to resolve the issue.; ordrng 1 W11135391 (UI console) and 1 W10810403 (Lid lock)"
We serviced a
SAMSUNG DRYER
Model DVE45T3200W/A3
Near Killingly, CT 06239
Jeremy B.
Job Details: 06/18/2024
Heat not cycling properly. Dryer gets warm but not hot. Only gets to 125 degrees . Needs new thermistor and heater assy. ; rqstng P&A on 1 DC32-00007A (Thermistor) and 1 DC97-14486A (Heater assy)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sterling, CT 06377
Jeremy B.
Job Details: 06/18/2024
Motor not powering on but heating element does. Needs new motor and control. ; rqstng P&A on 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 W11561939 (Control)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Plainfield, CT 06374
Jeremy B.
Job Details: 06/18/2024
Clock not keeping correct time keeps going back to military time. Replaced control and ui set time all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Clover, SC 29710
Mitch H.
Job Details: 06/18/2024
"Checked and confirmed proper incoming voltage. Found thermal fuse blown. Replaced fuse, tested, dryer now operating properly.; used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
GE REFRIGERATOR BOT
Model PYE22PSKGSS
Near Suffield, CT 06078
Chuck M.
Job Details: 06/17/2024
"Customer complaint is that ice is forming underneath deli drawer and food is freezing. Inspected and found damper and evaporator fan failure. 1 LED on top right in FF section is broken. Ordered evaporator fan, evaporator cover assembly and LED. ; ordrng 1 WR17X27084 (refrigerator evapora) and 1 WR60X26866 (fan dc ff evap) and 1 WR55X11132 (cover led asm ff)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS1A
Near Coventry, CT 06238
Amanda R.
Job Details: 06/17/2024
Customer canceled service when I called
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Ludlow, MA 01056
Chris B.
Job Details: 06/17/2024
Complaint that the washer is leaving the clothes with a foul smell. Found drain hose end way too deep into the drain pipe. Mentioned to the customer to extend the drain pipe more that way the drain hose is clear of dirty water after each wash.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Ludlow, MA 01056
Chris B.
Job Details: 06/17/2024
Complaint that the unit is not starting any cycles. Found float switch arm not engaging the switch. Adjusted and ran two diagnostic cycles and dishwasher running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, MA 01033
Chris B.
Job Details: 06/17/2024
Complaint that the unit is not cooling again. Found leak in the high side. Will have to reschedule to return and test the unit for leaks. Called Tech Line. Will need to do a full pressure test an o use nitrogen to test the unit. Sr# 7739317506. Will put in for parts and have the lines tested with nitrogen. ; ordrng 1 W10233960 (Compressor Kit) and 1 WPW10143759 (Drier Tube) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube) and 1 Nitrogen (Nitrogen)