We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Oxford, MA 01540
Chris B.
Job Details: 08/03/2023
Complaint that the unit is not locking. Found bad lid lock. Replaced part with TS W11394572. Ran diagnostic cycle and unit running normal. ; used 1 W11394572 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Grafton, MA 01536
Chris B.
Job Details: 08/03/2023
Complaint that the unit is not cycling through correctly. Found no reading in J6 1&6 bad harness wire do to capacitor not screwed on to the gear case for support. Customer will think about the repair first. Collected trip fee
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Worcester, MA 01604
Chris B.
Job Details: 08/03/2023
Complaint that the clothes are not drying properly. Found clogged venting. Mentioned to the customer to have the venting serviced. Unclogged on the dryer side. Unit working normal.
We serviced a
GE DRYER
Model PTD60EBSR1WS
Near Wolcott, CT 06716
Jimmy R.
Job Details: 08/03/2023
"Ran dryer and found unit making a loud thumping and shaking noise, removed front and found blower wheel full of lint sheets causing it to make noise when stuck in blower housing, removed sheets and found lint screen missing witch is making dryer sheets fall into blower wheel, unit needs new lint screen will order and return ; ordrng 1 WE03X23881 (Lint filter)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 08/03/2023
"Installed new timer and ran machine thew a dry cycle, found unit now counting down and you are now able to adjust timer as needed. All operations now working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/03/2023
"Checked over unit and found console had melted next to display and buttons, plugged unit back in and found console Turing all the lights on and off and found crazy felt wear unit had melted plastic and found super hot and starting to melt it again, console relay sticking on and heated up causing it to melt threw plastic. Unplugged unit and disconnected console, unit will needs new console and cntrl to fix issue ; ordrng 1 W11378949 (Console) and 1 W11565020 (Cntrl)"
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK1
Near Matthews, NC 28105
Jeff L.
Job Details: 08/03/2023
"Replaced touch sensor put unit into service diagnostics and no fault codes were present advised customer to use dryer on sensor dry and see how it does. No vent restrictions, I cleaned lint filter which was slowing drying down some. Unit ran and checked ok.(Call complete); dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"
We serviced a
WHIRLPOOL WASHER
Model mvw6230hw3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/03/2023
"Tested unit and found washer making a loud grinding noise when unit would go into a spin and when it would slow down, checked noise and found actuator and cam hanging up causing unit to grind. Replaced actuator and cam recalibrated machine and ran a wash and spin cycle, all operations are now working to specs ; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET21PKXGT03
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/03/2023
"Checked over fridge and freezer found ice building up in freezer section then dripping water into fridge when defrosting, removed evap cover and found drain clogged, removed and melted all ice cleared drain and water is now flowing into pan. Checked drain and found it had gotten clogged up from rust and pieces of rust, removed most of the rust with a scraper so it would stop falling into drain. Checked all operations and unit is now working to specs"
We serviced a
KENMORE WASHER
Model 11026322503
Near Chicopee, MA 01013
Roger R.
Job Details: 08/03/2023
Found unit has a bad motor coupler. Quoted $24.99 for part and $199 labor charge. Replaced and tested. All ok. ; used 1 285753A (DRIVE COUPLING) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Springfield, MA 01109
Roger R.
Job Details: 08/03/2023
Installed new main control panel due to error code for failed UI panel
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Springfield, MA 01108
Roger R.
Job Details: 08/03/2023
Found broken door switch. Replaced with new and unit okay b; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
LG DISHWASHER
Model LDF554657
Near East Longmeadow, MA 01028
Roger R.
Job Details: 08/03/2023
Customer complaint of LE error code and dishwasher just draining. Found no evidence of leaking under unit. Sump and door seal look good. Customer aSaid disposal was not working and water sometimes backed up in kitchen sink. Suspect water backflowed from sink into dishwasher causing it to overfill and active sump switch. Recommend replacing disposal and fill line for dishwasher for better accessibility.
We serviced a
WHIRLPOOL REFRIGERATOR
Model mss25c4mgz06
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/03/2023
"Checked over unit and found no ice being made, checked ice maker mold and found no water in mold, ran a diagnostics cycle and tested ice maker found unit cycling but never filling, found fill tube frozen. Melted ice in fill tube and cycled Ice maker unit is not filling properly. Checked water valve to make sure it was holding and found no water coming out of fill tube. Advised customer unit will need 24hrs so ice maker can regulate and make ice"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Marlborough, CT 06447
Jeremy B.
Job Details: 08/03/2023
Customers complaint is ice not dispensing. Found no power to auger motor. Took apart dispenser and tested ice now dispensing. Not sure what I did but its working.
We serviced a
GE REFRIGERATOR
Model GDE25EYKERFS
Near Portland, CT 06480
Jeremy B.
Job Details: 08/03/2023
"While unit not cooling. Compressor tripping off on overload. Tried replacing relay still not working needs new compressor. Sealed system covered for 5 years from GE warranty. ; rqstng P&A on 1 WR87X39267 (Compressor), used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 08/03/2023
Customers complaint is after a few days of not using dishwasher it will fill up. Found drain hose not proper looped under sink causing water to back flow. Reinstalled hose and tested all checks ok.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Middletown, CT 06457
Jeremy B.
Job Details: 08/03/2023
Customers still has warped doors since the last service visit last year she keeps getting damaged doors. Called and got authorization M182L21dpl1 will order new doors. ; ordrng 1 LW10856291 (Freezer door) and 1 WPW10612925 (Badge) and 1 LW10856289 (Fresh food door) and 2 WPW10170540 (Screw)s
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Shrewsbury, MA 01545
Chris B.
Job Details: 08/03/2023
Complaint that the glass top is cracked. Found glass cracked in few places. Quoted customer for parts and labor if hes not approved. Customer will contact Whirlpool to try to have it resolved first so Whirlpool can send us a ticket to return.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Meriden, CT 06451
Jeremy B.
Job Details: 08/03/2023
Customers complaint is dishwasher leaking from bottom of the door. Customer said there was a lot of suds. Ran self test and found no suds or leaks. Found drain hose not properly looped under sink could be causing suds to back flow and cause leak. Repositioned hose and tested found no leaks. Water temp is 115.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Wallingford, CT 06492
Jeremy B.
Job Details: 08/03/2023
Ice door not always closing causing ice build up in ice chute. Needs new dispenser. Door gaskets torn needs new gaskets. Requesting autho. ; rqstng P&A on 2 W11396037 (Door gaskets)s and 1 WPW10353552 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details: 08/03/2023
"I gave a call ahead, it went to voicemail. Arrived at the home and got no answer from knocking and ringing the bell multiple times. I called the office no answer for them either. I tagged the door and took a photo. I did not diagnose the unit.; eml tckt failed"
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS01
Near Cornelius, NC 28031
Mark C.
Job Details: 08/03/2023
Unable to recreate issue unit is fully functional. Instructed customer on the proper use and care of the unit.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Stanley, NC 28164
Mark C.
Job Details: 08/03/2023
Installed new wash motor unit is fully operational.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Denver, NC 28037
Mark C.
Job Details: 08/03/2023
Customer states the time on the unit resets every day unit has multiple F6E0 errors for a loss of acu communication. ; ordrng 1 W11616683 (Control) and 1 W11261165 (Control) and 1 W11325603 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Denver, NC 28037
Mark C.
Job Details: 08/03/2023
This is a newly constructed home the homeowner hasnt closed yet. Unit is dented on the right side on the chassis and the control. Builder states he has paid for a replacement. Instructed customer were here to assess the damage and repair the unit. Ordering control and the outer cabinet.; ordrng 1 W11184551 (Panel) and 1 W10845689 (Cabinet)
We serviced a
FRIGIDAIRE RANGE
Model FFEF3054TBG
Near Bellingham, MA 02019
Angel R.
Job Details: 08/03/2023
"Installed switches, tested ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HEP
Near Franklin, MA 02038
Angel R.
Job Details: 08/03/2023
"Installed valve, tested ok.; dspstn on spec-tagged invntry: 1 WP67005154 VALVE"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, CT 06082
Gary V.
Job Details: 08/03/2023
"Installed new console and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Worcester, MA 01606
Chris B.
Job Details: 08/03/2023
Replaced both gaskets and unit working properly. Adjusted the doors the was uneven.
We serviced a
WHIRLPOOL WASHER
Model MvWP575GW0
Near Leicester, MA 01524
Chris B.
Job Details: 08/03/2023
Complaint that the unit is leaving clothes dirty. Found heavy buildup of detergent. Found bad tub ring. Quoted parts and labor. Customer decided to have a little cleaning instead. Collected minor repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Wales, MA 01081
Chris B.
Job Details: 08/03/2023
"Found bad ice maker, inlet valve and right door . Quoted for parts and labor. Customer decided not to fix the unit do to door expense and that other plastic parts are debilitating."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Southington, CT 06489
Jimmy R.
Job Details: 08/03/2023
"Tested unit and found washer would not start a cycle found unit locking and unlocking non stop then shutting down. Checked harness and found ok checked lock and found faulty again, replaced lock and recalibrated unit, checked all operations and unit is now working properly, checked for any soap or anything going in lock to cause it to go bad and everything checked out ok ; used 1 W11307244 (Latch) from stock"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Killingly, CT 06239
Amanda R.
Job Details: 08/03/2023
Installed new bezels sr7736872757 bottom warming drawer wont close on the way have to bend tab back on box for element ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Enfield, CT 06082
Gary V.
Job Details: 08/03/2023
"Installed new modules, and tested fine.; dspstn on spec-tagged invntry: 1 W11462342 LED MODULE"
We serviced a
ELECTROLUX WASHER
Model EFLS527UIW0
Near West Springfield, MA 01089
Mike K.
Job Details: 08/03/2023
"Requested to have door switched direction, which is possible on this model. Swapped hinge and door lock, flipped internal glass on door. Ran cycle and no leaks found."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Waxhaw, NC 28173
Jeff L.
Job Details: 08/03/2023
Found the compactor not installed properly and not mounted I advised customer to reach out to installer and have them come out and properly install unit. The compactor ran and checked ok(Call complete)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Waxhaw, NC 28173
Jeff L.
Job Details: 08/03/2023
"Found L2 line from range cord pinched by metal cover and caused a short also found loose nut on L1 . Replaced terminal block also replaced cord due to L2 wire being burnt up. Checked all components they are operating normal. Preheated oven to 350 degrees temp check was at; used 1 WPW10245259 (Terminal block), and 1 PT400 (4 prong range cord) from stock"
We serviced a
AMANA RANGE
Model AER6603SMS0
Near Bristol, CT 06010
Ruben C.
Job Details: 08/03/2023
Cust at 113 Rhoda on says his range is fine no service needed
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Ashford, CT 06278
Amanda R.
Job Details: 08/03/2023
Runs not heating element open replaced tested operation normal ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Amanda R.
Job Details: 08/03/2023
Replaced compressor vacuumed system recharged with 47g of r600a ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Coventry, CT 06238
Amanda R.
Job Details: 08/03/2023
Complaint that temp on high timed dry for 40 forty minutes outside of unit got very hot ran for 20 mins couldnt duplicate issue recommended getting better exhaust vent outside and explained there is safety fuses that are not resettable if unit got to hot
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Enfield, CT 06082
Gary V.
Job Details: 08/03/2023
"Installed new belt and motor, ran calibration and cycled, tested fine now."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Enfield, CT 06082
Gary V.
Job Details: 08/02/2023
Inspected and found main acu getting 120v but not responding at all and tub is full of water with broken drain pump. Quoted and they will call.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Monroe, NC 28110
Jeff L.
Job Details: 08/02/2023
"Door lock was just clicking, I put another door lock on and the unit still just clicks going into spin. Spoke with (Adrian) at tech support he advised to change board. Relay is sticking causing the continuous clicking and not locking. Please call customer to rescheduleSR #7737006591; ordrng 1 W11116592 (Control board), used 1 W11307244 (Door lock) from stock"
We serviced a
GE REFRIGERATOR
Model NOT AVAILABLE
Near Foxborough, MA 02035
Aimee Z.
Job Details: 08/02/2023
Found there is no model serial tag. Checked the freezer behind grill side draws also checked fridge side drawsNo model and serialOver 20 years old 2005. looked up with generic model from owners manualSays Wrx29x20949 ice make no longer available Called Franklin office spoke with MH explained no model number cant service; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlotte, NC 28217
Robert A.
Job Details: 08/02/2023
"Cx complaint that the units ice bin is stuck. I inspected the unit to confirm the complaint. The unit is cooling fine. I removed the ice bin, there were cubes of ice stuck under the ice bin. I cleared the ice cubes and tested the ice maker functions for the cx. The unit is working as designed. I collected the service call fee by check."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Enfield, CT 06082
Gary V.
Job Details: 08/02/2023
"Inspected and found wash pump and harness connector not making proper contact and other misc parts broken, will submit estimate and call.; rqstng P&A on 1 W11025157 (Washpump) and 1 W11227372 (Harness) and 4 WP8565925 (Upper rack slide stop)s and 2 WPW10503548 (Retainer)s, dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP"
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Mark C.
Job Details: 08/02/2023
Units door has the Finnish peeling away. This is a manufacturing defect.; ordrng 1 W11564642 (Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Charlotte, NC 28210
Robert A.
Job Details: 08/02/2023
Cx complaint that the unit is making a humming noise. I inspected the to confirm the complaint. The unit is cooling fine. The noise is from the SS tubing rubbing the cabinet. I adjusted the feet of the unit to where the sound stopped. I let the unit run for 15min to make sure the noise did not appear again. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Robert A.
Job Details: 08/02/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model LDE7500ACW
Near Enfield, CT 06082
Gary V.
Job Details: 08/02/2023
Broken drive belt and replaced and tested fine.; dspstn on spec-tagged invntry: 1 WP6-3037050 IDLER PULLEY and 1 WPY312959 BELT
We serviced a
WHIRLPOOL WASHER
Model WTW4816F
Near Ludlow, MA 01056
Chris B.
Job Details: 08/02/2023
"Customer couldnt find the purchase receipt and will have to reschedule. They will go to Lowes to get a copy of the receipt and will call the office. Mentioned to the customer to have the model number, date of purchase and proof of payment for the washer. Couldnt service the unit."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Sutton, MA 01590
Roger R.
Job Details: 08/02/2023
Found unit had noisy idler pulley and rollers. Quoted$79.99 plus tax for part and $199 labor charge. Replaced rollers belt and belt tensioner ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/02/2023
"Checked over unit and found no ice being made in past few days, ran diagnostics and found error e4 timed out ice maker, reset and cleared codes on ice maker cycled an found motor running and unit going back to home position normally. Removed ice maker and checked for blockage and made sure thermistor was ok, reinstalled an cycled unit ran water and all operations working to specs advised customer to give 24 hrs so ice maker can regulate"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/02/2023
"Tested washer and found unit intermittently stopping and erring out F9e1 long drain, ran machine thew a cycle and found drain pump not coming on then tipping unit back and it would come on and work. Checked drain pump and found connection on pump ok traced wires and found both wires to pump had gotten cut causing them to contact randomly and start working then stop again, spliced in butt connectors to fix broken wires plugged unit in and pump came right on. Ran wash and spin checked all operations and ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Grafton, MA 01536
Roger R.
Job Details: 08/02/2023
Found unit ice maker arm had come out. Reinserted arm and checked all okay.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Worcester, MA 01606
Roger R.
Job Details: 08/02/2023
"Found unit has a bad drive hub for the basket, also found I cant remove the agitator to access to hub. Will need new wash plate/ agitator and a new drive hub. ; rqstng P&A on 1 W10902814 (Wash plate), used 1 W10528947 (HUB) from stock, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWB
Near Worcester, MA 01603
Roger R.
Job Details: 08/02/2023
"Found two problems with unit. Ice maker hole through back of unit was open. I sealed it with permagim and foil tape. Also the defrost drain pad is missing and water leaking onto floor. Will order pan and tube and return to install. Unit will need to be empty and tipped back or over to install drain pan. ; rqstng P&A on 1 241920605 (Pan, drain) and 1 240500801 (Tube, drain), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/02/2023
"Tested washer and found unit would not sense a wash load and when tub spun unit would grind and make noise, checked drum and found noise coming from rotor found slider had come apart and started to grind making the noise and causing unit to not sense and work properly. Replaced faulty slider and clutch ran unit threw a test cycle and unit is now sensing and washing to proper specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH , used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JW3
Near Belchertown, MA 01007
Chris B.
Job Details: 08/02/2023
Replaced part and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Cromwell, CT 06416
Jeremy B.
Job Details: 08/02/2023
Found defrost drain clogged causing water and ice at bottom of freezer. Cleared away ice and blew out drain tube all checks ok.
We serviced a
GE DRYER
Model GTD33GASK0WH
Near West Springfield, MA 01089
Mike K.
Job Details: 08/02/2023
"Belt broke again, was replaced in November. Part is under our warranty, quoted for labor.Idler turned freely and undamaged same with tub. Pulled out tub and bearing sleeve in good condition.Replaced belt and ran on timed dry, tumbled and heated properly-20; used 1 137292700 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EBMS7
Near Springfield, MA 01107
Mike K.
Job Details: 08/02/2023
"Unit not draining, freezing and n bottom of freezer and leaking. Cleared drain from evap side, still not draining, duckbill clogged, removed and cleaned from back of unit, draining fine. Offered customer upgraded version, but original has no damage, still soft, just had become clogged."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF5
Near Springfield, MA 01104
Mike K.
Job Details: 08/02/2023
"Mod/serial tag unreadable. Unit not cooling, not making ice. After last repair of clogged evap did not make ice. Broken shelve supports. Found partial pattern on evap. Compressor/fan running. Sealed system issue.Shelving/bins not covered under contract.Liner bottom cracked and exposing insulation on both sections, may have continued issues after sealed system repair. Also mod/see tag is worn, refrigerant section unreadable so do not have how much refrigerant this unit should be charged with.; ordrng 1 5303918284 (Evaporator) and 1 2xtime (2x time) and 1 241547606 (Compressor) and 1 241577511 (Inverter) and 1 243297613 (Icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Mark C.
Job Details: 08/02/2023
Units doo facia is peeling off this is a manufacturing defect.; ordrng 1 W11564642 (Vent)
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Belchertown, MA 01007
Chris B.
Job Details: 08/02/2023
Replaced all parts and washer running normal. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/02/2023
"Error code f6e1 waterF9e4 spray arm binding , found needs new wash pump fills then drain ; customer will advise if they want further repair. Cllctd $129.00 Check # 8803395284"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Monroe, NC 28110
Jeff L.
Job Details: 08/02/2023
When installing new vent the screws ordered for this door are to long and cracked the vent just like it did to John. We need to get some small screws from hardware store if the screws sent from whirlpool are to long. At this time we will have to make a 3rd trip to correct this problem Part#W11025120; ordrng 1 W11025120 (Vent)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Northampton, MA 01060
Mike K.
Job Details: 08/02/2023
"Unit under 1yr wp warranty per service bench. Cs had seen a spark and then unit stopped working. Voltage fine at wall. Found plug and unit l1 wires burnt at terminal, likely loose terminal as cause. Repaired unit lead and replaced terminal. Replaced cord and tested, unit working fine. Terminal covered by warranty, cord, as not part of unit, not covered. Quoted customer for cord and gave option to remove one installed for testing. Approved.; used 1 PT600L (CORD-POWER 6' 4 WIRE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Mark C.
Job Details: 08/02/2023
Units door has the Finnish peeling away. This is a manufacturing defect.; ordrng 1 W11564642 (Vent)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lexington, NC 27292
Vincent O.
Job Details: 08/02/2023
Installed new control and lock. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
KENMORE REFRIGERATOR
Model 795.71323413
Near Holyoke, MA 01040
Mike K.
Job Details: 08/02/2023
"Compressor/fans running, but no cool. Evap has no frost. Quoted for compressor/evaporator/labor as that is already at$1500 would need a couple more smaller parts as well.Repair denied, collected for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/02/2023
Found evap completely frozen over causing no cool. Order and replace harness. ; ordrng 1 W11650661 (Heater/harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lexington, NC 27292
Vincent O.
Job Details: 08/02/2023
Installed new control and lock. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Hadley, MA 01035
Mike K.
Job Details: 08/02/2023
Replaced dispenser assy. Ran normal cycle and no leaks and operated properly
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lexington, NC 27292
Vincent O.
Job Details: 08/02/2023
Installed new control and sensors. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28115
Mark C.
Job Details: 08/02/2023
Customer states clothes are coming out damp. Placed unit into heat dry on high temperature. Unit is heating but not drying due to poor exhaust duct placement.
We serviced a
WHIRLPOOL DRYER
Model WED481SEW1
Near Mooresville, NC 28117
Mark C.
Job Details: 08/02/2023
Unit is not heating due to a disconnected L1 wire. Secured connection unit is fully operational.
We serviced a
KENMORE WASHER
Model 11023024101
Near Suffield, CT 06078
Gary V.
Job Details: 08/02/2023
"Inspected and found Gearcase leaking oil and burnt out clutch, and inner tub packed with years of build up of soap residue, customer doesnt want to attempt repair."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06088
Gary V.
Job Details: 08/02/2023
"Complaint now is unit keeps shutting down and turning back on after starting. Attempted to run calibration and unit will start but as soon as motor gets energized the unit completely shuts down then after 10 seconds turns back on and tries to start again, then does same thing. Attempted to replace capacitor and actuator and still same thing. Neutral dropping out at motor. Will submit estimate and call.; rqstng P&A on 1 W11095106 (Main wire harness), ordrng 1 W11283592 (Drive motor), used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock, states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Charlotte, NC 28226
Robert A.
Job Details: 08/02/2023
Cx complaint that the units right door pops open if the left door is closed last. I inspected the unit to confirm the complaint. The doors and gaskets are even with no visible damage. I checked the right door hinge at the top of the unit and found the hinge screw a little loose. I tightened the screw and tested the unit for the cx. The unit is working as designed. I also suggested to the cx that closing the left door with the mullion first can help prevent this issue as well as gasket tears in the future.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Milford, MA 01757
Aimee Z.
Job Details: 08/02/2023
"Found the damper wide openRan test 9 damper not closing, replaced damper control and re tested 9 to close damper.; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS05
Near Charlotte, NC 28226
Robert A.
Job Details: 08/02/2023
I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28209
Robert A.
Job Details: 08/02/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL30IGX10
Near Charlotte, NC 28205
Robert A.
Job Details: 08/02/2023
I applied the recommended touch up paint and let it dry. The unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28205
Robert A.
Job Details: 08/02/2023
I installed the ordered part but was not able to test the unit. Its not hooked up sitting in the middle of the floor.
We serviced a
GE REFRIGERATOR
Model GFE26GGKBWW
Near Windsor, CT 06095
Gary V.
Job Details: 08/02/2023
"Installed new evap fan and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Davidson, NC 28036
Mark C.
Job Details: 08/02/2023
Unit is not filling due to a loose connection to the inlet valve. Secured connection unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cornelius, NC 28031
Mark C.
Job Details: 08/02/2023
Installed new control unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 08/02/2023
Installed all new parts. Ran calibration then automatic test all checks ok. ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC and 1 W10752283 WASHPLATE
We serviced a
WHIRLPOOL RANGE
Model WRF560SMHZ
Near Newington, CT 06111
Jeremy B.
Job Details: 08/02/2023
Found door switch broken. Verified DOP and replaced switch all checks ok. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Pelham, MA 01002
Chris B.
Job Details: 08/02/2023
Wasnt able to repair unit due to heavily infestation and customer decided not to work on it. Customer mentioned of a foul smell from inside too. Mentioned to the customer that we cannot service the unit under this condition Called office to do the refund necessary for the customer. Office will contact customer after all is arranged. Talked to Randy about the situation and will work on this issue.
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Lexington, NC 27292
Vincent O.
Job Details: 08/02/2023
"Found unit giving f8e1 long fill error. Checked and found pressure tube has crack in it. Customer also complaining light not lighting up on one side of display. Verified no lights on left side. Order and replace control, console, and tube. ; rqstng P&A on 1 W11135391 (Console) and 1 W11401710 (Control) and 1 WP353244 (Tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Ludlow, MA 01056
Mike K.
Job Details: 08/02/2023
"Error history f7e7, f7e1, motor unable to reach target rpm, tachometer missing. cleared history. Gear case, actuator and belt replaced previously.Replaced actuator. Ram calibration, ran service diagnostic test. Made some grinding/ noise in agitation, replaced cam and tested again.. same. Only makes noise in one direction of agitation. Wash plate is secure dont feel any skipping, works fine in spin. Tested and n quick cycle and making Sam firing noise when agitating with water in unit.Ordering gear case, wash plate.; ordrng 1 W11449840 (Gearcase) and 1 W11550891 (Wash plate) and 1 W10721967 (Cam) and 1 2xtime (2x time), used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
SAMSUNG WASHER
Model WA45K7600AWAA
Near Windsor, CT 06095
Gary V.
Job Details: 08/02/2023
"Installed new drain pump and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 08/02/2023
"Retuned to install parts ordered. Installed new pump and Harness. Installed parts and reassembled unit, ran service mode and all functions including pump working properly. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Newington, CT 06111
Jeremy B.
Job Details: 08/02/2023
"Installed all new parts and all checks ok howev the new panel came cracked. Its working but cracked. Left I syaled will reorder. ; rqstng P&A on 1 W11478526 (Panel), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Clover, SC 29710
Mitch H.
Job Details: 08/02/2023
"Disassembled dryer, replaced drive motor and blower wheel. Reassembled, tested. Dryer drum now spinning and operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Tega Cay, SC 29708
Mitch H.
Job Details: 08/02/2023
"Checked and found that refrigerator powers on and runs for approximately 10 minutes then drops out and shows PO, power outage. Confirming outage restarts unit but just continues same pattern. Called tech line spoke to Joe. He said that when deli u/I and harness go it can damage all 12 volt circuits. He suspects it could be the dispenser control, fan motors or something else n the 12V circuit. He said because it is a COD call he could not offer a definite solution or issue an SR#. I entered diagnostics and found that when I try to test the freezer evaporator fan the power drops out. It could be the evaporator fan motor or he control.Quoted customer parts and labor for freezer evaporator fan and dispenser control. Saved estimate. Customer is going to contact Whirlpool to see if they offer anything."