We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/23/2023
"Removed and replaced condenser fan motor and blade. Reassembled, plugged back in, operating normally and quietly. Found that fan blade wan cracked where it goes n motor shaft."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/23/2023
"Removed and installed outer door. Tested, operating properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/23/2023
The hub and agitator stripped quoted
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWJA
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/23/2023
"Checked and found refrigerator leaking from drain line. Will need to be replaced. Attempted to call landlord, got voicemail. Left message with findings and quoted balance. Asked her to call us back and authorize repairs. Ordering drain line pending approval.; ordrng 1 241957901 (Drain line)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Land, SC 29707
Mitch H.
Job Details: 10/23/2023
Checked and found door dropped when opened. Replaced bushings and adjusted springs. Door now operating properly.; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Denver, NC 28037
Ryan S.
Job Details: 10/23/2023
"Customer complained of loud squeal noise, found belt pully defective. Replaced part and belt from ts. Reassembled unit. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
SAMSUNG WASHER
Model WF50R8500AV
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/23/2023
Installed dispenser drawer and tested. Washer checked ok.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near New Britain, CT 06053
Chuck M.
Job Details: 10/23/2023
Received wrong blowers. Ordered correct 2 blowers.W11598119 ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near West Springfield, MA 01089
Mike K.
Job Details: 10/23/2023
"Unit under 1yr wp warranty per service bench.Will not start. Found incorrect voltage at terminal and at wall. Electric issue. Advised to contact us if still having issue when unit has full voltage, but would not function with voltage as found."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Holyoke, MA 01040
Mike K.
Job Details: 10/23/2023
"Rent a center unit.Unit was unplugged on arrival, plugged in and went directly into drain, as was the complaint. Allowed to finish manual drain.No mod/serial tag on unit. Notified cs without tag cannot verify warranty. Advised to contact rent a center because of lack of tag.Ran diagnostic cycle after drain complete and finished fine.F5e3, lock fault only error in history. Cleared and tested fine in diagnostic cycle."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Holyoke, MA 01040
Mike K.
Job Details: 10/23/2023
"Replaced controls for not signaling when buttons pressed, testing fine, completed diagnostic cycle fine"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 10/23/2023
Installed basket and tested. Ran diagnostics test cycle successfully. Washer checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near South Hadley, MA 01075
Mike K.
Job Details: 10/23/2023
Covered under wp authorization. Door panel rusting by vent. Replaced panel
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Chicopee, MA 01020
Mike K.
Job Details: 10/23/2023
Unit is under 1yr wp warranty per service bench. Not cooling. Found evap covered in frost and wire to defrost heater loose in connector. Corrected and steamed clear evap.Also complaint of rust colored spotting on both doors and handles. Would not come off in trying to clean. Ordering doors and handles.Cs to let us know when parts come in and inspect for damage so office can schedule return.; ordrng 1 LW10912110 (Rf door) and 1 LW10911757 (Fr door) and 2 W10879677 (Door handle)s
We serviced a
MAYTAG WASHER
Model MHW5500FW
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/23/2023
"Customer complaint is that washer control panel works intermittently. Tested control panel and it started glitching. Ran diagnostics and found error codes F9e1 long drain. F3e1, F8e1, F5e2, Control Panel has not yet been received. Will use on return visit. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW1
Near Webster, MA 01570
Roger R.
Job Details: 10/23/2023
Found front drum seal out of place and rubbing. realigned and checked. All okay now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Northbridge, MA 01588
Roger R.
Job Details: 10/23/2023
Installed new control for the refrigerator. Checked refrigerant level and checks properly.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Sutton, MA 01590
Roger R.
Job Details: 10/23/2023
Replaced rear bulkhead due to paint chipping and peeling. All okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28212
Jeff L.
Job Details: 10/23/2023
Customer was elderly and could not read how to reset the filter light I show them how to do it and explain this would be their one time customer education call unit ran and checked OKCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28212
Jeff L.
Job Details: 10/23/2023
Unit 315-102When I arrived customer spoke to me thru the telephone to translate to English she said the maintenance man came by this morning and since the. She has been able to wash clothes. I checked unit for any fault codes none were found. Advised customer this would be there one and only customer education Call complete ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/23/2023
The unit number is 2413Found terminal broke off of turn table motor replaced motor unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/23/2023
Found unit draining fine. Water left in bottom is due to over sudsing. Cleared suds. Ran diagnostics and verified all functions check ok. Instructed customer on proper use and operation of machine.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/23/2023
Installed new filter board and power cord. Ran 3 tests and verified no arcs and proper heating. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/23/2023
Found customer complaint is that there is condensation that forms on top of freezer door gasket daily. Checked and verified seal is good. Also found frost buildup on bottom of freezer door. Void in insulation. Order and replace door. ; ordrng 1 W11435342 (Door)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Monroe, NC 28112
Jonathan J.
Job Details: 10/23/2023
"Complaint dryer after performing and running three consecutive cycles back to back user interface will go completely blue have to slide dryer out and unplug dryer and let sit for a minute and then will have full functionality of the user interface again and dryer will work properly. upon arrival customer had just finished drying a load of laundry lid of dryer is excessively hot. I suspect an overheating of the control board issue as customer stated a previous company has already replaced. User interface for the same issue. No fault, codes and diagnostics history found at this time. unit is not paired to Wi-Fi cell phone app either, so cannot get updates like it is supposed to.per whirlpool file number 7737621293 ; ordrng 1 W11413566 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Monroe, NC 28112
Jonathan J.
Job Details: 10/23/2023
Complaint unit not cooling properly. I found sealed system leak. Customer declined repair here today is going to consider looking at a new fridge as this unit has had so many prior repairs.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Monroe, NC 28112
Jonathan J.
Job Details: 10/23/2023
"Complaint user interface has no lights cooktop will not get hot. None of the burners I found opened L1 occurring black to neutral is open red to neutral has 123.4 V AC red to Lg one has 123.4 V. its not a blown breaker issue either. Unit experiencing electrical issues. House is a new build still under construction. cannot verify. If control is experiencing any issues, I inspected, harnesses harnesses, are all plugged in and connected perfectly."
We serviced a
MAYTAG DRYER
Model MEDB835DWP4
Near Wilbraham, MA 01095
Chris B.
Job Details: 10/23/2023
Complaint that the unit is making loud noises while tumbling. Replaced all rollers belt and tensioner. Unit running normal and no more noises.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01104
Chris B.
Job Details: 10/23/2023
Complaint that the unit is not cooling properly. Found evaporator side all frozen up. Ran diagnostic test and all components are working correctly. For heating element disconnected. Adjusted temps. Defrosted all ice buildup and unit running normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Springfield, MA 01108
Chris B.
Job Details: 10/23/2023
Complaint that the unit is giving out a error code F8E4. Found water in the drip tray. Found unit unleveled. Adjusted the feet and straighten out the dishwasher and ran diagnostic test twice with no leaks detected and unit running normal.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Longmeadow, MA 01106
Chris B.
Job Details: 10/23/2023
Complaint that the unit is not powering up. Found no voltage to the oven and customer turned on the breaker. Mentioned to the customer to have the electrical verified cuz without proper voltage unit cannot be serviced nor verified. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Longmeadow, MA 01106
Chris B.
Job Details: 10/23/2023
Complaint that the door are still no sealing properly. Found gaskets wont stay tight on the channel on the fresh food section. Found freezer door channel not hold gasket in its place. Replaced fresh food door gasket and holding its place. Will order door and will return with freezer gasket. ; ordrng 1 LW10636409 (Freezer Door)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Longmeadow, MA 01106
Chris B.
Job Details: 10/23/2023
Complaint that the unit is not stopping from running and will not unlock. Found F8E1. Did a hard reset and cleared the pressure hose. Ran two diagnostic cycles and unit working normal. Found no issues with the washer and functioning properly.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 10/23/2023
"Checked over unit and found items freezing on lower shelf on fridge section, checked temps and found top half of fridge reading 38 and lower part reading 30 checked setting and unit is set to recommended checked freezer setting and found set to coldest to take away for fridge section. Checked door gaskets and both gaskets are sealing and making good contact, wile adjusting settings found cntrl never shut off found unit just running and not adjusting. Will order new thermistor and cntrl advised part was a special order once in we would call for return visit ; ordrng 1 W11613298 (Cntrl) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/23/2023
"Went threw unit again and found machine would still error out f6e8 appliance manager not reading correctly, went thew entire harness and connections and found light not coming on inside microwave checked continuity threw door switch wires and found brown wire not reading will order new harness and return with dolly to remove unit ; ordrng 1 W11033422 (Interlock harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Worcester, MA 01605
Angel R.
Job Details: 10/23/2023
"Found frost in freezer, door at FC looks bent will order new door. Also found gap at RC bottom right will need a tube of sealant. Also a plastic washer for FC door. ; ordrng 1 WPW10612925 (Badge) and 1 LW10668769 (Door FC) and 1 W10841140 (Silicone) and 1 WP489467 (Washer)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 10/23/2023
"Tested unit and found man one Would start but just sit there never filling or sensing, ran diagnostics s and checked for errors found F7e4 basket engagement failure f7e3 basket engaged during wash, ran a self test and checked actuator for movement and actuator would not cycle. Replaced actuator an cntrl recalibrated control ran a wash cycle and unit is now functioning to factory specs; used 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 10/23/2023
"Checked unit and found frozen again removed evaporator cover and melted all ice, replaced wire harness and made sure evaporator was tilted back so water will drain when defrosting, forced unit into a defrost cycle and unit shut down and stayed to defrost then came back on properly. Advised customer to watch unit if machine started to ice up again not sure what els can be done Ive gone thew everything . Returning old faulty harness"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Berlin, CT 06037
Jimmy R.
Job Details: 10/23/2023
"Tested unit and ran diagnostics found errors F0e9 off balance pause F0e5 off balance load F0e3 over loaded, ran unit thew a self diagnostic cycle and unit went threw as designed, ran a wash cycle and unit filled and drained normally. Added towels and ran a wash checked filling and unit filled and washed canceled cycle and ran a drain and spin and unit spun out, recalibrated hmi and a factory calibration both cycles completed and went thew normally. Ran a rinse and spin and checked all functions and found unit would spin right out and ramp right up advised customer unit is working properly advised on loading unit with equal loads if clothes and making sure unit is balanced and not banging wile in a spin. All operations are working to specs ; ordrng 1 W11543997 (Cntrl)"
We serviced a
SAMSUNG DRYER ELECTRIC
Model 2
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/23/2023
"240 at blockFound the heater open, replaced heater assy completeTested heat also Cust needs vent cleaned; ordrng 1 DC97-14486A (Heater complete)"
We serviced a
LG RANGE
Model LRG3081ST/00
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/23/2023
"Found. Broken igniter,replaced and tested 350; used 1 12400035 (Igniter) from stock"
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Chicopee, MA 01020
Mike K.
Job Details: 10/23/2023
"Both right burners will not function, son had said he saw sparks and smoke.Visually inspected elements and looked fine. Found RR harness burnt out, wires melted. Blue connectors to element looks salvageable, so just main harness and switch needed. Also the LR switch is showing some significant scorching. Quoted for main harness, both rear switches and labor. Accepted. Office to contact cs when parts come in to schedule return.; ordrng 1 W11188459 (Harness main) and 1 W10911303 (Switch), dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Huntersville, NC 28078
Robert A.
Job Details: 10/23/2023
Cx complaint that the middle rack is not locking in place to raise the position. I inspected the unit to confirm the complaint. The GC came to the home to demonstrate the issue. We confirm that the part is working fine. The rack adjuster button needs to be release when the rack is pulled up to lock in place. I left the part with the cx. The unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Cornelius, NC 28031
Robert A.
Job Details: 10/23/2023
"Cx complaint that the unit is unbalanced and does not turn on intermittently. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared code and ran a service cycle. All components passed, but I did notice heavy motion during spin. I checked the the unit and found the LF leveling foot came out of position. I secured the leveling foot in position and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6500MW1
Near Worcester, MA 01605
Angel R.
Job Details: 10/23/2023
"Installed new valve assembly, tested ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF0
Near Shrewsbury, MA 01545
Angel R.
Job Details: 10/23/2023
Found valve working and getting proper voltage also disconnected fill tube and ran test and water came out. Observed ice in fill tube at the ice maker frozen. IM is properly working on unit. Tested fill tube heater is working. Will order new valve as it maybe leaking. Will bring as a precaution.; ordrng 1 5304530878 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hartford, CT 06114
Ruben C.
Job Details: 10/23/2023
Checked unit found motor is making rough sound when it turns manually stops running after a half a minute ordering motor and capacitor left drain pump with cust; ordrng 1 W11428524 (Capacitor) and 1 W11497303 (Motor)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Hartford, CT 06120
Ruben C.
Job Details: 10/23/2023
Did not receive part misdiagnosis unit is infested with roaches can not work on unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hartford, CT 06106
Ruben C.
Job Details: 10/23/2023
Replaced filter housing tested normal getting water normally found ice maker gets jammed intermitently ordering ice maker; rqstng P&A on 1 W11284458 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/23/2023
"Installed new fan and cycled, tested fine now."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cornelius, NC 28031
Robert A.
Job Details: 10/23/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11307244 DOOR LOCK , and 1 W11454734 GEARCASE"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ02
Near West Hartford, CT 06119
Ruben C.
Job Details: 10/23/2023
Replaced drip tray tested operation normal tray is straight
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near West Hartford, CT 06110
Ruben C.
Job Details: 10/23/2023
Checked unit gasket not holding fully in place cuasing air to get in ordering both doors ; ordrng 1 LW10668874 (Ref door black) and 1 LW10668875 (Freezer door black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near New Britain, CT 06051
Ruben C.
Job Details: 10/23/2023
Checked unit found freezer section frozen over not defrosting ordering control and fan; ordrng 1 W11369036 (Fan) and 1 W11446726 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/23/2023
Makes noise whenever you open close fresh food doors like Jurassic park movies. I found damper control is cause of noise complaint. Am ordering damper control. ; ordrng 1 WPW10479155 (Damper control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 10/23/2023
Complaint not dispensing ice. I found auger yoke is striped out. Unit will need yoke auger mtr and housing to fix. ; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Gasket) and 1 W11671282 (Mtr) and 1 WP63052-2 (Yoke)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Unionville, NC 28110
Jonathan J.
Job Details: 10/23/2023
"Complaint intermittently oven will not heat will say its heating, but will be cold. I found metallic cookware, bakeware and warming drawer grounding itself to spark igniter after removing cookware unit will preheat in 8 mins 34 second to preheat to 350 I tested oven four different times and preheated with no issues. Oven is extremely smoky due to oil spill in the bottom of the oven. Called Whirlpool file number 7737617041 per manufacture customer cannot put cookware in the bottom of oven in warming drawer."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/23/2023
"I replaced all previously ordered. Parts formed A DLMS calibration control board procedure performed a diagnostics cycle as well to inspect for leaks. No leaks performed a quick wash cycle. No abnormal noises unit is operating quietly and normally. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752187 AGITATOR SCREW , and 1 W11550891 AGITATOR"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chicopee, MA 01020
Mike K.
Job Details: 10/23/2023
"Rents center unit covered by 1yr extra warranty, verified with Randy at office. Cs says unit is making noise it didnt use to make. Ran diagnostic cycle and is squeaking when in spin. Found belt a little worn and replaced. Ran diagnostic tests twice and sounding normal.; used 1 W11239857 (Belt) from stock"
We serviced a
MAYTAG WASHER
Model MAV7600AWW
Near Medway, MA 02053
Aimee Z.
Job Details: 10/23/2023
Found burnt out mtr and gear case is locked upBelt worn Transmission NLACust buying new
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Millbury, MA 01527
Angel R.
Job Details: 10/23/2023
Found liner had a gap and crease looked like unit was damaged. Called tech line and it was deemed unrepairable SR#7737613824 advised customer call customer service.
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Springfield, MA 01119
Chris B.
Job Details: 10/23/2023
Complaint that the unit is not heating correctly. Found bad timer Tel. 413-949-1601; ordrng 1 W11566736 (Timer Gas) and 1 W11675852 (Timer Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Somers, CT 06071
Gary V.
Job Details: 10/23/2023
"Installed new bin, and looks like its designed a little different but fits and works. Tested fine."
We serviced a
KENMORE REFRIGERATOR
Model 106.32243101
Near Stafford, CT 06076
Gary V.
Job Details: 10/23/2023
"Inspected and found drain tube frozen over and cleared ice out, tested fine."
We serviced a
AMANA DRYER
Model NED7200TW
Near Stafford, CT 06076
Gary V.
Job Details: 10/23/2023
"Inspected and found unit in bathroom and inaccessible, customer will have unit removed from bathroom and call if wants looked at. No charge on second appliance because nothing I could do, unit inaccessible."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Somers, CT 06071
Gary V.
Job Details: 10/23/2023
"Installed new suspension rods and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Enfield, CT 06082
Gary V.
Job Details: 10/23/2023
"Inspected and found evap cover broken and quoted, they will call."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, MA 01590
Angel R.
Job Details: 10/23/2023
Installed drain pump tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Pineville, NC 28134
Jeff L.
Job Details: 10/23/2023
SR#7737617677BrandonWhen I first arrived I opened door and ice maker was cycling but not filling with water. I checked all wiring down at the door hinge to make sure no wires were broke and from what I could see there were none. I then checked power coming from fridge to harness on bottom left corner and had 120 v there then went to ice maker and I had 000 v there. I unplugged harness and made sure all connections were secure and Plugged harness back together had 120 v at ice maker with door switches in closed position. I moved door back and forth to see if there was a possibility of a broke or pinched wire I never lost 120 volts at door. The unit did cycle and fill with water advised customer to see how it works from this point forward.Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Charlotte, NC 28278
Jeff L.
Job Details: 10/23/2023
Replaced all parts ordered for unit last visit when I powered it up it only ran for several seconds and quit and would not power back up but had proper voltage I ordered UI AND CONTROL replaced those parts unit does power up now and try to begin cycle and then throws FA E4 fault code which means diverter cannot find position repair is to replace sump assembly I spoke with Lisa and office will call customer when part comes in; ordrng 1 W11680075 (Sump assembly)
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Stanley, NC 28164
Ryan S.
Job Details: 10/23/2023
"When returning found wrong hinges ordered. Foudn tribles sent me to wrong model number when typing JJW3430LL00 it sent me JJW3430IL00 i instead of L . Ordering hinges left and right, scheduled for 10-27-23am ; ordrng 1 W11111222right (Hinge) and 1 W11111221left (Hinge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/23/2023
"Found f1e4 error. When door opened turn table stays running. Replaced control. No resolve. Upon attempting to replace switch kit, found kit will not work. Terminals on new switch are too large and wires unable to be connected. Ordering interlock switches separately. ; ordrng 1 W11551761 (Switch lower) and 1 W11551558 (Switch upper), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK ASSY SP W112452"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/23/2023
Installed new control board. Tested and verified proper operation. All functions check ok. Unit was freezing upon arrival. Customer states that water bottles will freeze and thaw and refreeze. If issue continues customer will need compressor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/23/2023
"Found unit running in 20 vacuum indicating Freon leak. Bubble tested all joints. No leak found at joints. Unit will need evap. Evap received damaged. Reordering evap. ; ordrng 1 W11546605 (Evap), dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV0
Near Vernon, CT 06066
Amanda R.
Job Details: 10/23/2023
Complaint not filling with water started on normal filled and started washing showed customer how to remove filter to clean ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
KITCHENAID OVEN
Model KFED500ESS06
Near Manchester, CT 06042
Amanda R.
Job Details: 10/23/2023
The telescoping rack came apart theres no way to time seconds for timer ; ordrng 1 WPW10570870 (Rack)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/23/2023
Installed gear case and tested. Washer is spinning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Wrentham, MA 02093
Aimee Z.
Job Details: 10/23/2023
Harvested ice maker and filled dripsAnd found a torn gasket. Right door ; ordrng 1 W10917313 (Gakets) and 1 W11557000 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/23/2023
Retuned to install new sump. Installed sump. Unit now working as designed. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Belmont, NC 28012
Ryan S.
Job Details: 10/23/2023
"Installed new lid and strike, took pictures, ran service diagnostic to confirm lid lock working. Verified or operation. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/23/2023
Customer complained unit wont run. Found drain pump harness and bottom of pump broken off. Ordering pump and harness. Scheduled return call for 10-27-23 am . ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/23/2023
Replaced all components. I performed a calibration procedure and performed a diagnostic cycle. No additional issues found with washing machine today. All operations are normal. No leaks. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WEC310SAGS3
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/23/2023
"Complaint user interface keeps airing out oven keeps getting hotter and hotter and hotter. Then unit displays one of these error codes. I went in the fall history verified error codes cleared all F2e1 f5e1 f5e0 f6e1 im ordering door latch, assembly, temperature sensor, and control board to fix ; ordrng 1 W10894095 (Ui control) and 1 WPW10107820 (Latch) and 1 W10833885 (Sensor)"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CB3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/21/2023
"Tested and found magnetron is bad. Only buzzing, not heating. Requesting P&A for magnetron and diode. Advised customer that office will call to schedule return visit when part arrives.; rqstng P&A on 1 WPW10693025 (Magnetron) and 1 W11256462 (Diode)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/21/2023
"Found lid strike broken. Replaced strike, tested, washer operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Indian Land, SC 29707
Mitch H.
Job Details: 10/21/2023
"Removed and replaced auger motor, yoke and bracket. Reinstalled, tested, operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Clover, SC 29710
Mitch H.
Job Details: 10/21/2023
Tested and found dryer operating normally and properly. Heating and cycling correctly. Dryer operating as designed.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near York, SC 29745
Mitch H.
Job Details: 10/21/2023
"Removed and replaced power supply board, main control board, pantry control and harness. Reassembled refrigerator. Plugged refrigerator back in, ran diagnostics and all components test good and operating properly.; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near York, SC 29745
Mitch H.
Job Details: 10/21/2023
Found that part ordered was not correct part. Needs oven control. Reordering correct part.; ordrng 1 W11583303 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near York, SC 29745
Mitch H.
Job Details: 10/21/2023
"Microwave was already taken down and sitting on counter. Removed and replaced blower assembly and control. Tested, blower and all functions operating properly.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR and 1 W11552018 CNTRL-ELEC"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near West Hartford, CT 06117
Ruben C.
Job Details: 10/19/2023
Checked unit found motor blower shaft broken on motor Neds motor and blower wheel ; rqstng P&A on 1 279787 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
GE DISHWASHER
Model GDT605PMM0ES
Near Chicopee, MA 01020
Mike K.
Job Details: 10/19/2023
"Unit will not turn on, nothing on display. Customer has verified outlet working and cycled breaker. Found 120vac at unit terminal. User interface not getting voltage. Reseated all control connectors and in process unit did come back on and was able to start a cycle. Operating properly..Quoting for control, but unit working after reassembly so far."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Chicopee, MA 01020
Mike K.
Job Details: 10/19/2023
"Commercial use. Cs says unit will just drain, not stop. Plugged in and unit went right into drain. Pressure hose clear and no damage seen. Removed back cover and pressure hose looks good, drain trap is clear.Replaced water level switch and ran quick cycle. Started with an~60-90 second drain, then proceeded into cycle as normal. Went through fill, agitate, rinse, drain and into spin fine.Ran second time and same. There was some leaking from the drain trap a small button battery was in reception area and causing not to seal, cleared and no more leaking found."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 10/19/2023
"Ran diagnostics and checked for Errors found F8e1 long fill checked filling and unit is filling within ten min checked drain and no syphoning pressure hose is clear and not kinked, ran unit thew a self test and unit went thew as designed. Ran machine thew a whole wash cycle and unit competed and shut off ran again with clothes and unit completed cycle and shut off. Advised customer Im not sure what is going on with it starting over again maybe they are leaving the water off due to the error for a long fill Im not sure because its working perfect for me and I cant stay here all day running a wash cycle. Recalibrated machine control and reset actuator, all operations are working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Meriden, CT 06450
Jimmy R.
Job Details: 10/19/2023
"Checked over fridge and found unit making noise coming from freezer area, opened freezer door and noise stopped. Checked evap and found frosted over causing fan to hit the ice and make noise, forced unit unit a defrost and found thermistor shorted, melted all ice and and checked control found power going to heater when forcing into a defrost but cntrl not telling unit to defrost it self. Wile checked defrost found selinoid for cooling clicking none stop unplugged and reset selinoid for now. Unit will need new cntrl,interface,evap fan with harness and selinoid will order parts. Advised customer we would call when parts are in ; ordrng 1 WPW10675033 (Cntrl) and 1 W11330971 (Display) and 1 W11249952 (Evap fan) and 1 W11429989 (Selinoid)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 10/19/2023
Replaced harness tested drain pump working
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near Hadley, MA 01035
Mike K.
Job Details: 10/19/2023
Cs complaint of ice off button not being able to turn on. Responded to me in testing and working properly. However the icemaker test button did not run test. Quoted for icemaker and user interface (intermittent operation) icemaker did cycle so just quoted for board which is showing out of stock .
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near South Hadley, MA 01075
Mike K.
Job Details: 10/19/2023
"Unit not igniting on bake. Tested and no glow on igniter, tested at harness connector and getting 120vac. Bad igniter Quoted for igniter/labor. Denied. CS will repair themselves. Collected for service call."
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXSS9
Near South Hadley, MA 01075
Mike K.
Job Details: 10/19/2023
"Unit leaking, ran test cycle and unit overflowing with suds. Ran multiple cycles and scooped suds out until unit was clear. Cs thinks it possible someone put dishwashing soap directly into unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/19/2023
"Inspected and found water filter clogged and replaced with new filter, cycled and tested fine.; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"