Service History 121 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/27/2025

"Unit making loud vibrations due to warped motor mount, unit needs new motor mount and blower assembly. Cleared lent from blower fan and still making loud noise. ; ordrng 1 WPW10211911 (Blower housing.) and 1 WP697772 (Lower fan) and 1 W11364931 (Motor) and 1 W11481730 (Motor mount)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/27/2025

Unit is not getting up to temp. On arrival I tested unit and found that the ignitor is not coming on every time. Will only get up to about 350 when preheated to 400. Ordering spark module. Ignitor and and control for repair.; ordrng 1 W11355922 (Ignitor) and 1 WPW10511278 (Spark module) and 1 W11620686 (control)

We serviced a

WHIRLPOOL RANGE

Model WFE361LVS1

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 03/27/2025

Complaint unit is not working. Found on arrival that unit is still getting 80 v. found that power cord is bad. Changed power cord using truck stock and got correct power to unit. After testing unit I found that bake element was bad. Was not able to claim these parts out of truck stock due to SIM card issues on phone. Please order bake element. Let customer know when we can return.; ordrng 1 WPW10308477 (Element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ3

Near Indian Land, South Carolina 29707

Brandon

Job Details: 03/27/2025

Complaint customer is able to access insulation at bottom of door. On arrival I tucked insulation in door and tested unit. Unit tested fine. No repairs needed.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Lancaster, South Carolina 29720

Brandon

Job Details: 03/27/2025

On arrival I tested unit and found that ignitor would not come one. Would click but would not come on. Installed new ignitor and harness. After installing new parts the ignitor did not come back on at all. Ordering spark module for repair.; ordrng 1 W10860916 (Spark module)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHW08

Near Bloomfield, Connecticut 06002

Mike K.

Job Details: 03/27/2025

"Unit has a 60 month sealed system part/labor warranty, 1yr on everything else. Cs says they sent receipt to office, it is in quick picks, covered under 1yr warranty. Found evap wire had backed out of defrost heater connection , corrected and secured properly in connector, cleared ice build up, steamed clear evaporator."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS7

Near Charlotte, North Carolina 28278

Clinton

Job Details: 03/27/2025

Console doesnt read buttons properly on diagnostics the plastic where the screw attach to console are broken will need latch and console and control offfice will contact once parts arrive ; ordrng 1 WPW10459139 (Console) and 1 8193882 (Latch catch) and 1 WPW10084141 (Control) and 2 WP8269209 (Switches)s

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Unit was working on arrival said no issues ran diagnostics for errors no errors

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

7741229074 called tech line they said it this issues if heavy iron deposits in water not the wash it self

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/27/2025

"Found control defective. Took pic of damage. Replaced fuse from stock. Unit tested fine.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Replaced control and sump pump assembly float switch and water inlet verified unit working properly no leaks after repair

We serviced a

KITCHENAID RANGE

Model KFGC506JSS07

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/27/2025

Found leak at connection to regulator. Tried to tighten and was unable to correct the leak due to stripped fitting. SR#7741189464; ordrng 1 W11193822 (Regulator) and 1 W11364214 (Tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Charlotte, North Carolina 28226

Caleb

Job Details: 03/27/2025

Unit needs water valve.; ordrng 1 WPW10179146 (Valve)

We serviced a

WHIRLPOOL WASHER TL

Model WTW6150PW0

Near Charlotte, North Carolina 28204

Caleb

Job Details: 03/27/2025

Wrong control was sent. Unit needs new control. ; ordrng 1 W11627517 (Control)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS3

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Replaced mag tube capacitor and diode unit heating properly after repair no issues.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHM13

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Water line kicked behind and water was off turned water on unit working properly after repair

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 03/27/2025

Customer complain unit kept cutting off after rinse. Upon arrival found door would not close as customer if this issue was new. She said shes never seen it do that. Could not get door locked to unlock from inside so ran diagnostics found long fill error. Cannot run other service test due to door lock not working ordering both hot and cold valves pressure switch and also ordering door lock. Scheduled return call with customer.; ordrng 1 W11565030 (Door lock) and 1 W11316246 (Pressure switch) and 1 W11688994 (Valve) and 1 W11688995 (Valve)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/27/2025

"Installed control and harness. Test all surface burners, ran bake 350? all parts working. Verified proper operation."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/27/2025

"Customer complained unit has no power no display found power going to unit went to check. Internal fuse and found fuse had archd off of filter board, detaching the part that holds the fuse. Found interlock switch is issue ordering both interlock switches filter board and fuse leaving pre-ID control board with customer . scheduled return call with customer.; ordrng 1 W10422269 (Filter board) and 1 W11707984 (Fuse) and 1 W11551761 (Interlock) and 1 W11551558 (Interlock)"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/27/2025

"Unit is a new build , unoccupied. Builder complained cooktop damaged around seal. Noticed sections where seal was missing. Ordering new cooktop due to unit being in unoccupied home is still under initial 30 day warranty. Part is special ordering. Informed builder office will call when part comes in. ; ordrng 1 W11719704 (Cooktop)"

We serviced a

MAYTAG WASHER TL

Model MVW7232HW2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/27/2025

Customer complaining unit would not go into high-speed spin at end of cycle kept giving out of balance error. Upon arrival found error codes tried to run spin cycle and diagnostics unit would not go into spin. Inspected under unit and found slider was defective. Replaced slider from truck stock ran high speed. Spin ran all agitate cucles. verified proper operation.; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 03/27/2025

"Evacuated and took off old compressor, installed new compressor and vacuumed unit 20min . Steady no leaks. Charged 53g r600. Verified frost pattern. Verified proper operation. Informed customer to give 24hr for proper cooling and 48 for ice."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

"Removed and replaced control board. Reassembled, ran control calibration, completed properly. Tested washer, all components and functions operating as designed."

We serviced a

JENN-AIR MW/WALL OVEN COM

Model JMW3430IL03

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

"Arrived, attempted to replace console. Found console sent had a different part number and will not fit this unit. Spoke to Jenn, part number received was supposed to be correct. Reordering console. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11449431 (Console)"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Torrington, Connecticut 06790

Jimmy R.

Job Details: 03/27/2025

"Tested washer due to leaking water from under machine, ran a diagnostics cycle and no errors ran a calibration and unit went thew with no leaking. Ran a bulky cycle with max fill and all connections and operations are dry, drained unit and no issues no water anywhere. Ran a normal cycle and canceled out finding house drain backing up and overflowing, advised customer drain at house is backing up and needs to be cleaned out. They also had an issue with fill light staying on when completed advised recalibrating will fix issue,Washer is now functioning to specs"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW3

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 03/27/2025

"Phone on F7 e4 error. ran diagnostics found actuator not moving replaced actuator from truck stock ran all agitate and spin cycles verified proper operation ran quick wash unit filled and started washing, drained unit.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

Checked and found blower wheel stripped and loose from center hub. Could not get hub off motor shaft. Ordering drive motor and blower wheel. Checked part availability and scheduled return for 4/2 AM ; ordrng 1 W11364931 (Drive motor) and 1 WP697772 (Blower wheel)

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRFC704FPS06

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

Confirmed purchase date and took picture of receipt. Updated information on ticket. Removed and replaced both refrigerator door gaskets. Used heat gun to form gaskets and ensured proper seal around full perimeter of doors. Sealing and operating properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

"Checked and found no water coming to dishwasher. Customer said they had some plumbing work done on sink. Removed water line from dishwasher. Using a pot opened to catch water opened valve to dishwasher. At first no water came out, then line flushed and debris came out. No has flow. Reattached line, turned water on. Dishwasher now filling and operating properly."

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS11

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

"Pulled oven from wall. Disassembled, removed and replaced magnetron and inverter. Reassembled, tested, heating and operating properly. Reinstalled in wall, retested, operating correctly."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Springfield, Massachusetts 01151

Chris B.

Job Details: 03/27/2025

Complaint that the washer is not cycling at any settings. Found bad pressure switch on control board. Unit will be covered by Whirlpool will be responsible for parts and labor S Code: S153EB. Collected trip fee.; ordrng 1 W11603810 (Control Board)

We serviced a

MAYTAG DRYER

Model MED7020RF0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

"Checked and found F2E2 Contact Service error. Entered diagnostics, cleared error. Checked all connections and reset unit. Tested, heating and cycling properly. Customer also complained of dryer getting hot. Checked and found no airflow at all from outside vent. Advised customer that she needs to have vent checked."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 03/27/2025

"Disassembled, removed and replaced evaporator fan motor and blade. Reassembled, now operating quietly and properly."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Davidson, North Carolina 28036

Johnny

Job Details: 03/27/2025

Drain pump not cutting off. Needs new control board ; ordrng 1 W11603810 (Control board)

We serviced a

WHIRLPOOL WASHER FL

Model WFW75HEFW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/27/2025

Replaced all previously ordered parts inspected drain pump. Inspected pressure dome and pressure hose found hot water valve was High water pressure cold water valve had normal water pressure drain pump working fine cleared error code same code as previous technician had in his notes F8E3 no further issues found machine Performed a diagnostic cycle as well no issues and diagnostic cycle

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Sharon, Massachusetts 02067

Aimee Z.

Job Details: 03/27/2025

"Cust stated when arrived the dishwasher has been working . Ran diagnostics no errorReplaced the diverta was scratched up , and re ran diagnostics no codes Sending pump back. Wash pump previous installed working as intended ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

MAYTAG WASHER TL

Model MVWB765FW3

Near Wrentham, Massachusetts 02093

Aimee Z.

Job Details: 03/27/2025

Installed new ui ran test 51 and a spin starts up and locksAnd went through diagnostics Complete

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Torrington, Connecticut 06790

Jimmy R.

Job Details: 03/27/2025

Installed new control ran a calibration cycle and unit is now operating normally. Ran a wash and spin checking operating all functions now working to factory specs

We serviced a

FRIGIDAIRE REFRIGERATOR TM

Model LFTR2021TFA

Near Blackstone, Massachusetts 01504

Aimee Z.

Job Details: 03/27/2025

"Installed new evap fan, is running Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Webster, Massachusetts 01570

Glenn

Job Details: 03/27/2025

Complaint filter will not come out Found customer had the wrong filter installed. Customer instruction provided the correct part number

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 03/27/2025

"Tested unit and found machine would fill but never wash leaving soap in bottom of unit, ran diagnostics and found error 4-3 wash motor faulty, tested voltage to wash motor and 120v preset and motor is clicking sump bad. Replaced sump&motor ran unit threw a cycle and machine is now washing and working to specs ; used 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Davidson, North Carolina 28036

Johnny

Job Details: 03/27/2025

"Unit not draining , f9e1 drain issue, broken drain pump wire. Replaced harness, tested unit, working as designed.; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ00

Near Charlotte, North Carolina 28269

Johnny

Job Details: 03/27/2025

Needs the right side. ; ordrng 1 WPW10515762 (Roller wheel)

We serviced a

MAYTAG WAHER TL

Model MVWB765FW3

Near Waxhaw, North Carolina 28173

Brandon

Job Details: 03/27/2025

Complaint unit is not working. On arrival I found water valve was bad. Replaced valve with truck stock and tested unit . Unit tested fine. No other issues found.; used 1 W11165546 (VALVE) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model wdp540hamz4

Near Waxhaw, North Carolina 28173

Brandon

Job Details: 03/27/2025

Unit is not working. Found on arrival that pump and ui are not working. Ordering both parts for repair. Please let customer know when we can return.; ordrng 1 W11613479 (Pump) and 1 W11637581 (Control) and 1 W11612307 (Ui)

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS22

Near Indian Land, South Carolina 29707

Brandon

Job Details: 03/27/2025

Complaint unit is clicking while microwave is on. On arrival tested microwave an it clicked while in use. Then shut off. Need harness and controls for repair. Please let customer know when we can return.; ordrng 1 W11545804 (Element) and 1 W10886919 (Bulb) and 1 W11033422 (Harness)

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Worcester, Massachusetts 01605

Glenn

Job Details: 03/27/2025

Replaced control board ran calibration then auto test all tested ok

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Charlotte, North Carolina 28269

Johnny

Job Details: 03/27/2025

Cx is comparing flame to a previous unit he had in another state. Unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Worcester, Massachusetts 01602

Glenn

Job Details: 03/27/2025

Wash motor failure. Replaced motor pump tested all ok no leaks ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Charlotte, North Carolina 28269

Johnny

Job Details: 03/27/2025

Tighten door handle.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Worcester, Massachusetts 01602

Glenn

Job Details: 03/27/2025

Complaint DW not turning on. Customer found the breaker was off in basement. Tested DW No error codes found ran complete diagnostics took pics all tested ok at this time. Breaker did not trip throughout the test and heater is operational. Unable to verify complaint.

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Avon, Connecticut 06001

Mike K.

Job Details: 03/27/2025

"Unit is under 1yr wp warranty per service bench. Complaint of unit not cooking properly. Inconsistent cooking results. Sometimes too cool, sometimes too hot. Had cs start bake enroute. Measured cycles (this was done with sheet in oven at cs request) skipping initial cycle after opening door results were.302 - 352, 301 - 350, 302 - 352.Calibration was set at -25, set to 0 and bake at 350.Cycles measured at 326 - 373, 327 - 372Called tech line and documented. SR#7741234202"

We serviced a

WHIRLPOOL WASHER TL

Model mvw6200kw3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 03/27/2025

"Arrived and advised customer unit was not under warranty and could not look up anything, customer could not get in touch with his wife for receipt they have a Costco warranty he looked but still could not find it. He found it and they need to call Allstate thats the warranty And have it sent over to replace harness"

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 03/27/2025

"Checked over unit and found washer leaking water from center of machine, checked door bellow and found holes clogged and ripped causing water to not seal and leak from door, cleaned bellow and wile running found water also leaking from dispenser, checked dispenser and unit is over flowing and leaking down door. Unit needs new valves,dispenser and bellow all parts tentative p/a ; ordrng 1 W11524105 (Dispenser) and 1 W11688994 (Valve) and 1 W11688995 (Valve) and 1 W11314648 (Bellow), states that autho needed"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW1

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/27/2025

Complaint unit will not stop draining. On arrival I tested all components on unit and they all worked as designed. Customer states that unit cuts itself on and drains. Ordering control board for repair.; ordrng 1 W11543998 (Control)

We serviced a

GE MONOGRAM GAS RANGE

Model JGBS86SP2SS

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 03/27/2025

"Found needs new IGNITOR,wee loe oven Cust wants 2 bake and upper broil replaced.; ordrng 1 WB28X28781 (Igniter bake bottom) and 1 WB13X25633 (Ignightor broil) and 1 WB28X28780 (Bake top)"

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Sharon, Massachusetts 02067

Aimee Z.

Job Details: 03/27/2025

"Found the igniter has power doesnt light, installed new IGNITOR and pre heated 350; used 1 12400035 (Igniter) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS325SDHZ04

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 03/27/2025

Complaint that the refrigerator bins and shelves are all broken. Found many broken plastic parts on the fresh food section. Called office and was told that AIG would not cover bins and shelving parts. Mentioned to the customer that I could quote them for parts and labor. Customer decided not to fix unit and will rather get a new one.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 03/26/2025

"Complaint, has not made ice past week. Found ice ice make fill tube frozen over, ice maker itself had E0 error in test 56, preformed harvest test 57 cycle fine. Test 45 upon arrival found would not fill ice maker as it was frozen. because of a Blocked vent forcing air flow to ceiling causing valve and tube to freeze combined with temps set at 33 degrees in fresh food zone. Defrosted tested again after having power turned off to the unit for 5 minutes, everything not working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Charlotte, North Carolina 28269

Johnny

Job Details: 03/26/2025

"Cx stated smelling melted wires. Observed melt plug in socket, cx will need an electrician to fix socket issue. And cx will need a new power cord."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Charlotte, North Carolina 28202

Johnny

Job Details: 03/26/2025

"Installed new part, pressurized with nitrogen to check for leaks, no leaks, added 148g of r134. Informed customer 48-72 hours for temperature regulation. Unit working as designed"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 03/26/2025

"Removed and replaced filter head/ reservoir assembly. Turned water on, checked operation and for leaks. Operating properly with no leaks"

We serviced a

MAYTAG WASHER

Model MVW5435PW1

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 03/26/2025

On arrival I installed new control board ordered and tested unit. Unit tested fine. No other issues found.

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSF705HPS05

Near Charlotte, North Carolina 28278

Clinton

Job Details: 03/26/2025

On arrival found compressor running smoothly and in addition freezer temp are at 42 degrees fridge was 66 degrees.Pressure checked low side with piercing pliers found low side pressures at -20. Pulled vacuum for 10 minutes charged system to 250psi of nitrogen. Leak tested evaporators. Seen no visible signs of leak. Released nitrogen pulled vacuum for 25 minutes let vacuums set for an additional 10 minutes no pressure drop called whirlpool tech line for documentation and recommendations. 7741219452 tech line said after test and check to charge unit back to proper charge and recommendations patched a small portion of pipe from condenser line to compressor may have been the cause of leak

We serviced a

MAYTAG MICROWAVE

Model MVWP586GW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 03/26/2025

"Installed main acu and actuator, ran diagnostics cycle and tested fine."

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWP576KW1

Near Union, Connecticut 06076

Gary V.

Job Details: 03/26/2025

Inspected and found lower agitator stripped quoted for repair and the customer will call if they want to proceed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 03/26/2025

"Concern noise, inspected and cycled all functions and all functions working, fans, compressor, lights, not detecting any abnormal noises at this time. Operational noises are normal and within manufacturing specs. All functions test fine at this time."

We serviced a

LG DRYER ELECTRIC

Model DLE7100W

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 03/26/2025

"Inspected and found te1 fault, quoted for repair and they will call if wants to proceed."

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 03/26/2025

"Inspected and found neutral wire improperly connected to ground terminal at junction box, corrected wiring and cycled, tested fine."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS01

Near Springfield, Massachusetts 01118

Jorden

Job Details: 03/26/2025

"Arrived and spoke with customer, units only problem is no ice production. Found ice maker mold dry any empty. Ran test 19 and verified heater function. Ran test 45 and ice maker filled normally. Test 56 showed E0 (no error codes), test 57 cycled properly and test 66 showed no error codes. Cycled power, allow 48h for a full ice bucket. While cycling power I found the ice maker switch had been turned to the off position inside the door by the ice bucket. Turned on."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Charlotte, North Carolina 28208

Clinton

Job Details: 03/26/2025

Unit had improper voltage maintenance on site fixed it

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Worcester, Massachusetts 01602

Glenn

Job Details: 03/26/2025

No one is answering the door tried calling the customer no answer. I called the office. They confirmed unable to reach the customer will need to reschedule.; O-emld tckt

We serviced a

JENN-AIR MICROWAVE

Model JMV8208CS5

Near Auburn, Massachusetts 01501

Glenn

Job Details: 03/26/2025

Installed parts tested all ok

We serviced a

MAYTAG WASHER TL

Model MVWP575GW1

Near Millbury, Massachusetts 01527

Glenn

Job Details: 03/26/2025

Replaced worn out hub tested all ok ; used 1 W10528947 (HUB) from stock

We serviced a

ELECTROLUX DRYER

Model ELFE7637AW0

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 03/26/2025

Steam valve is leaking . Will need to order valve. ; rqstng P&A on 1 137544800 (Steam valve)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model ED5FHEXVS01

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 03/26/2025

"Removed and replaced filter housing. Turned water on, activated dispenser and checked for leaks. Dispenser operating properly and no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT348FMES05

Near Grafton, Massachusetts 01536

Glenn

Job Details: 03/26/2025

Installed compressor filter and evaporator tested all ok at this time ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV PROCES

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ3

Near Grafton, Massachusetts 01519

Glenn

Job Details: 03/26/2025

Found motor failure replaced motor pump tested all ok no leaks ; used 1 W11416363 (PUMP & MOTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Charlotte, North Carolina 28226

Caleb

Job Details: 03/26/2025

"Replaced icemaker, confirmed operation, unit checks fine.; used 1 W10873791 (Icemaker) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 03/26/2025

"Replaced control board, performed board calibrations, tested operations, no leaks"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 03/26/2025

Complaint display is completely broken. Cannot open door properly anymore as display is part of the handle assembly on this model had to tape unit with duct tape to keep thing together and from falling apart and multiple locations. I found plastics are broken due to normal use normal wear and tear. 2-1 error in ui also has ui failure touch buttons and leds stating illuminated when unit in idle state. Unit will need door panel assembly plastics and uis ; ordrng 1 W11481723 (Display) and 1 W11662067 (Pocket cover) and 1 W11157407 (Panel assembly) and 1 W11162736 (Ui console)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KBFN502ESS01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 03/26/2025

Complaint not cooling properly in the freezer or the fresh food section temperature in freezer section is currently 25.8? fresh food temperature is currently 47.2? and rising unit has a sealed system. Leak appears to be coming from fresh food evaporator. Ordering sealed system components will need 2X time and helper . Unit uses 5 oz r134a also all lights except for right hand side have failed; ordrng 1 W10276644 (Compressor) and 1 W11553229 (Evaporator) and 1 W11683242 (Light kit) and 1 W10545670 (Valve) and 1 W11506635 (Process tube)

We serviced a

MAYTAG WASHER TL

Model MVWB835DW5

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/26/2025

"Disassembled washer. Remove and replaced gear case, stator, clutch, slider, rotor and wash plate. Reassembled, ran load calibration and tested washer. All operating properly."

We serviced a

MAYTAG COOKTOP ELECTRIC

Model MEC7430WB00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 03/26/2025

"Replace all previous ordered parts, verified all the burns are heating and operating normally, and all switches turning on and off properly and all indicator lights are functioning properly. No further issues found with unit today."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW2

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 03/26/2025

"Complaint washing machine will not balance laundry, making loud grinding noises will not agitate. I found suspension rods to failed. I found gear cases leaking. I found agitator is stripped out. Spline is gone. Also found latch is broken. Has to be Jerry rig to make unit work. Ordering gear case and all associated parts, ordering suspension rods, agitator hub, and latch assembly to fix. ; ordrng 1 W11307244 (Latch) and 1 W10913953 (ACTUATOR) and 1 W11239857 (BELT) and 1 W10721967 (CAM KIT) and 1 W11454734 (GEARCASE) and 1 W11130362 (SUSPENSION) and 1 W10528947 (HUB) and 1 W10752283 (WASHPLATE) and 1 W10752187 (AGITATOR SCREW)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 03/26/2025

Customer complaint washer will not power on said they had checked power or something else. Worked check voltage at board found only 30 V going to unit informed customer to call electrician for electrical issue. Informed customer some lights and certain small appliances will work with 30 V unit needs 120v for proper operation.

We serviced a

WHIRLPOOL WASHER TD

Model WTW7500GW2

Near Charlotte, North Carolina 28227

Caleb

Job Details: 03/26/2025

"Wrong serial on ticket. This is the second time, advised customer to make sure choice warranty has the correct information and to inform them that we have a part number to correct her defective product in hopes that it can be ordered before return. Door W11130236. Door latch W10861642"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Mint Hill, North Carolina 28227

Caleb

Job Details: 03/26/2025

Ran automatic test cycle. Unit has a F3E1 pressure sensor fault. Drain pump running on and off; ordrng 1 W11607637 (Control)

We serviced a

KITCHENAID M/W OTR

Model KHMS2040BSS

Near Charlotte, North Carolina 28215

Caleb

Job Details: 03/26/2025

"Unit receiving proper voltage, replaced fuse and still no operation. Found evidence of excessive heat on control/ discolored due to excess heat. Unit needs new control.; ordrng 1 WPW10605953 (Control) and 1 W10245178 (Humidity sensor) and 1 W10476901 (Thermal sensor), used 1 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (DIODE UNIV) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Charlotte, North Carolina 28215

Caleb

Job Details: 03/26/2025

New build. Still under construction. On arrival unit was at the end of a cycle. Ran u it through diagnostics cycle via control. Unit progressed in diagnostics with no issues or errors to report. Unit drains fine.

We serviced a

KENMORE WASHER FRONT LO

Model ="796.41072311"

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 03/26/2025

Complaint unit is not draining water out. On arrival I drained water through filter tube and tested unit. Drain pump comes on but not long enough to drain water out.Customer said they would like to try pressure switch. Ordering pressure switch for repair. Please let customer know when we can return.; ordrng 1 6601ER1006G (Pressure switch)

We serviced a

MAYTAG DRYER

Model MED7230HW

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 03/26/2025

Complaint unit is not coming on. Checked power going to unit and voltage was present. Installed new ui and unit tested fine. Unit heated and turned as designed. No other issues found.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model MVW7232HW2

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 03/26/2025

On arrival I installed all parts ordered and tested unit. Unit tested properly. No other issues found.

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW1

Near Indian Land, South Carolina 29707

Brandon

Job Details: 03/26/2025

"On arrival I put parts on and used slider from stuck stock but it did not fix issue. Tried to take Washplate off to check to see if gearcase could be installed and Washplate would not come off. Will need to perform tub job on unit for repair. Please let customer know when we can return if we repair.; ordrng 1 W11510461 (Washplate) and 1 W11551646 (Spanner) and 1 W11178227 (Basket) and 1 W11219115 (Tub), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS04

Near Indian Land, South Carolina 29707

Brandon

Job Details: 03/26/2025

On arrival I installed all parts ordered and tested unit. Unit tested fine . Microwave and oven worked as designed.

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRF757SDHZ04

Near Fort Mill, South Carolina 29707

Brandon

Job Details: 03/26/2025

Complaint unit is making loud noise constantly. On arrival I tested unit and in test 3 I found the baffle motor is very loud and stays on. Ordering baffle motor for repair.; ordrng 1 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ06

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/26/2025

Complaint unit not dispensing ice. Found on arrival that coupler is broken and needs to be replaced. Ordered coupler for repair. ; ordrng 1 WP2220458 (Coupling) and 1 W11573761 (Chute)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/26/2025

"Disassembled washer. Removed and replaced gear case and slider. Reassembled, ran DLMS calibration then diagnostics test cycle. All completed properly. Washer operating as designed.; used 1 W10734521 (Slider) from stock"

We serviced a

JENNAIR REFRIGERATOR FDB

Model JBSFS42NMX00

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/26/2025

"Customers complaint is that items in vegetable drawer under the ui in the fresh food section have frozen over again, freezer set to 0 and fresh food section set to 38 confirmed that temps are in range of set temps. Entered diagnostics and confirmed that thermistor all check ok and damper motor opens and closes properly. Customer stated that they did have a power outage and confirmed that there temps were set back to factory set temps. If call back order 1 ui W11626125 and 1 ambient temperature thermostat WP2188820 and thermistor WP2302937."

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Charlotte, North Carolina 28209

Caleb

Job Details: 03/26/2025

Replaced bullnose. Checks fine.

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