We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/06/2023
"Retuned to install new inner tub, suspension and dispenser tray and Ui. Installed all parts, had to drip gearcase to get old tub off. Reassembled and verified proper operation by running service mode then all functions. Showed customer unit spinning."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Granby, MA 01033
Mike K.
Job Details: 10/06/2023
"Replaced chipped console on installed last visit, cs Sid it had also stopped working. I did find moisture on control by normal button which verified not working, gasket for vent was not properly in place. Repositioned gasket and replaced console. Any further issue replace vent /gasket assy along with console."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/06/2023
Installed new console for control panel.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Grafton, MA 01536
Aimee Z.
Job Details: 10/06/2023
F3e0 is a sensor error over tempFound the sensor low resistance Needs new sensor Checked diagnostics Cntrl was ok; ordrng 1 W10833885 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Grafton, MA 01536
Aimee Z.
Job Details: 10/06/2023
Found the damper noisy ; ordrng 1 W11236851 (Damper)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Chicopee, MA 01020
Mike K.
Job Details: 10/06/2023
"Unit under 1yr wp warranty per service bench.Unit is clunky , noises and some times difficult to open /close door.Replaced hinges and operation much smoother."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chicopee, MA 01020
Mike K.
Job Details: 10/06/2023
"Lower icemaker is stuck mid cycle, will not advance when jumped or on its own., is not jammed. Door switch turning light on/off properly.; ordrng 1 W10886939 (Icemaker)"
We serviced a
LG REFRIGERATOR
Model LRSDS2706S/00
Near Agawam, MA 01001
Mike K.
Job Details: 10/06/2023
Replaced craft icemaker and control board. Both icemaker a went through test cycle and filled. Cs to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS09
Near Worcester, MA 01604
Angel R.
Job Details: 10/06/2023
"Customer has had a company out to diagnose and was told there is a leak in evaporator. Unit is running, compressor currently running but very little cool. RC temp is 51 degrees and FC temp is 32. Checked evaporator and found a tiny bit of frost just at the top right hand side of the lines of evap. Diagnosed and ordered parts with Mikes help. Will need sealed system tech and two slots. ; ordrng 1 W11598433 (Evaporator) and 1 W11504423 (Cap tube) and 1 W11506621 (Process tube) and 1 W10805035 (Filter dryer) and 1 W11504445 (Heat loop) and 1 W11504447 (Cap tube) and 1 W11504415 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Auburn, MA 01501
Angel R.
Job Details: 10/06/2023
"Checked ice maker error codes and found none, ran harvest test and IM completed cycle. Ran fill test and that was ok. Temp in freezer is at 2 degrees. Customer says at times water will drip out of IM door flap onto RC door bin. Found fill valve calling for water to IM when getting water at the dispenser, will need new fill valve.; ordrng 1 WPW10341329 (water valve assy)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Northbridge, MA 01588
Angel R.
Job Details: 10/06/2023
"Incorrect pump and motor for this unit, new pump and motor will need to be ordered.;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Milford, MA 01757
Aimee Z.
Job Details: 10/06/2023
Cust complaint was dishe wasnt drying. There was no error codes and no jet dryRan diagnostics heater is working I and partial fill jet dry . Advised Cust to jet dry Mandatory for drying
We serviced a
FRIGIDAIRE RANGE
Model LFGH3054UFE
Near Foxborough, MA 02035
Aimee Z.
Job Details: 10/06/2023
Found the igniter unplugged re installed still didnt light up.No continuity needs a igniter Tested the broil is fine; ordrng 1 5304506545 (Igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Winsted, CT 06098
Jimmy R.
Job Details: 10/06/2023
"Installed new compressor and coupler filled unit with r600 and checked frost pattern, found unit now frosting and pulling heat from condenser advised to leave water in unit to make sure it freezes, all operations now working to specs"
We serviced a
WHIRLPOOL RANGE
Model KOSC504ESS01
Near Litchfield, CT 06759
Jimmy R.
Job Details: 10/06/2023
"Removed oven and replaced thermal cutoff reinstalled unit and heated on a bake cycle, checked for heat and unit is now heating and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, CT 06071
Gary V.
Job Details: 10/06/2023
"Installed new door vent and cycled, unit no longer shutting off or faulting out."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Meriden, CT 06450
Amanda R.
Job Details: 10/06/2023
F7e4 f5e4 gear case blew oil over everything underneath unit quoted
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Middletown, CT 06457
Amanda R.
Job Details: 10/06/2023
Serial number not dispatched correctly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, CT 06457
Amanda R.
Job Details: 10/06/2023
Replaced all parts calibrated unit ran automatic test ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Glastonbury, CT 06033
Amanda R.
Job Details: 10/06/2023
Complaint freezing water soluble things in ff section went over how freezer cools ff section with zero degree air adjusted freezer temp to coldest explained not to push food towards back off the shelving to allow airflow and to push produce in crisper drawers
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near East Hartford, CT 06108
Amanda R.
Job Details: 10/06/2023
F8e1 long fill hot water only trickling into unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB04
Near Manchester, CT 06042
Amanda R.
Job Details: 10/06/2023
Led light bulb bad in freezer section needs to be replaced ; ordrng 1 W11602886 (Bulb)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Vernon, CT 06066
Amanda R.
Job Details: 10/06/2023
"Complaint fills and then stops F8e1 long fill replaced inlet valves lid broken ; rqstng P&A on 1 W11259006 (Lid), used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Wolcott, CT 06716
Jimmy R.
Job Details: 10/06/2023
"Removed old compressor and drier Installed new compressor kit and all coupling pumped unit down into a vacuum and unit held vac. Filled with r600 and checked frost pattern and found unit now frosting up and all operations working to specs. Advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504445 COUPLER , and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Waterbury, CT 06710
Jimmy R.
Job Details: 10/06/2023
"Checked over unit and found freezer building up frost in upper part of cabinet and top of door, checked door gaskets and found top gasket not sealing and door pushed out further then bottom of door, tried to mold gasket back to seal for now door needs to be replaced due to warped. Will order new door assembly parts tentative p/a ; ordrng 1 LW10913113 (Freezer door stainless) and 1 2159074 (Gasket)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Bristol, CT 06010
Ruben C.
Job Details: 10/06/2023
"Checked unit found getting shorted key error code ordering touch overlay and controls; rqstng P&A on 1 W11564643 (Overlay blck) and 1 W11564644 (Control) and 1 W11122852 (Control), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/06/2023
Replaced gearcase inner basket agigtator also found actuator was broken had to use from truck stock tested cycle normal ran diagnostics normal spinning and agitating; used 1 W10913953 (ACTUATOR) from stock
We serviced a
JENN-AIR RANGE
Model Jds1750fs0
Near New Hartford, CT 06057
Ruben C.
Job Details: 10/06/2023
Checked unit found broil element sparked and broken not getting full voltage to both element needs control and broil element; ordrng 1 W11238400 (Element) and 1 W11295990 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW8230HC0
Near Avon, CT 06001
Chuck M.
Job Details: 10/06/2023
Customer complaint is that washer stopped working and responding mid cycle. Tested voltage at the control and it is receiving 120V to the control. Control status LED is not on. Could not open lid to get Model/serial numbers. Used part number from control and found updated part number. Ordered control. ; ordrng 1 W11266007 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ02
Near West Hartford, CT 06119
Chuck M.
Job Details: 10/06/2023
Replaced FF door gaskets. Corrected with blow dryer. Dispenser siphon drip tray is warped and does not sit in dispenser housing properly. Causing water to drip. Ordered drip tray. ; ordrng 1 W11167053 (tray-drip)
We serviced a
MAYTAG WASHER
Model MHN30PDCWW0
Near Hartford, CT 06114
Chuck M.
Job Details: 10/06/2023
Ordered ACU. Part intended is MCU. Ordered MCU. ; schdld next appmnt for 10/12 THU PM
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Paxton, MA 01612
Chris B.
Job Details: 10/06/2023
Complaint that the unit at times will not spin out correctly or wash through. Found error codes F7E6 and F7E7. Ran a diagnostic test motor is giving a grinding noise. Motor part under warranty. Quote parts and labor. Will order parts for a return visit. Customer asked for Chris to return.; ordrng 1 W11283592 (Motor) and 1 WPW10006384 (Belt)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Paxton, MA 01612
Chris B.
Job Details: 10/06/2023
Installed support and microwave working normal.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Holden, MA 01520
Chris B.
Job Details: 10/06/2023
Replaced all parts and unit running normal. Ran three diagnostic cycles and all good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Worcester, MA 01606
Chris B.
Job Details: 10/06/2023
Complaint that the unit is not washing correctly. Found error code F4E3. Will order parts for a return visit.; ordrng 1 W11613479 (Wash Pump .)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Worcester, MA 01609
Chris B.
Job Details: 10/06/2023
Complaint that the unit is not cooling in the fresh food section. Found freezer drainage clogged with ice and evap too. Ran diagnostic test and all working properly. Mentioned to the customer to keep an eye on the unit for the next few days. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Webster, MA 01570
Angel R.
Job Details: 10/06/2023
"Installed new IM, tested ok."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Worcester, MA 01610
Angel R.
Job Details: 10/06/2023
"Found ice ball at cap tube in the evaporator, no frost pattern at all. Will need a sealed system tech to check for a leak in system.;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/06/2023
Found unit had a bad wash pump. Replaced with new and unit working properly again ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Blacksburg, SC 29702
Mitch H.
Job Details: 10/06/2023
"Found control board completely dead. Would not respond to any inputs, would not enter diagnostics. When plugged in drain pump comes on but only hums. Unable to test anything beyond visual checks. Called tech line spoke to Steve SR# 7737502304 documented findings with him. Ordering control, drain pump, cam, actuator, hub and agitator. Scheduled return visit for 10/12 12-5; ordrng 1 W11608058 (Control) and 1 W10919003 (Drain pump) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W10528947 (Hub) and 1 W10836692 (Agitator)"
We serviced a
KITCHENAID REFRIGERATOR
Model kfis29pbms03
Near Suffield, CT 06093
Mike K.
Job Details: 10/06/2023
"Unit not keeping rf cold, another service company had diagnosed a defective defrost in the fr, after still having issue in rf, that servicer expected a sealed system issue.10yr warranty on parts for sealed system so cs contacted us.Thermistors checked ok, air baffle failed motor is rusted out. No frost on rf evap.Ran test 4 and unit did drive valve and did get some frost on rf evap, so the valve is operating.Unit also had a torn door gasket leaving gap at bottom of rf between French doors. Also some black mold in rf icemaker vent and in rf evap vent.Quoted for sealed system labor and damper motor needed at minimum.Denied. Collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Agawam, MA 01001
Mike K.
Job Details: 10/06/2023
"Unit is under 1yr wp warranty per service bench. Unit has been freezing items in rf even at lowest setting. Moisture on rf ceiling found door gasket not sealing. Doors were uneven, raised left side until doors squared up. Reformed gasket to make good seal and instructed to leave closed remainder of day. Cs to monitor if any other issues arise, but the non sealing door would have caused issues cs was having."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/06/2023
"Confirmed purchase date and took picture of receipt. Customer had freezer empty and water turned off. Customer pulled refrigerator out and turned water on. Cycled ice maker, completed cycle but when it called for fill found that valve would not close. Valve stuck in open position allowing water to continue to enter and overflow ice maker. Als found that water had entered and frozen in door tracks and some bearings now missing. Ordered valve and tracks.; ordrng 1 WPW10420083 (Valve) and 2 W11658402 (Slide)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Somers, CT 06071
Gary V.
Job Details: 10/06/2023
"Inspected and found compressor shutting down on overload and seized, will order compressor and return to replace.; ordrng 1 W11574734 (Compressor), dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Walpole, MA 02032
Aimee Z.
Job Details: 10/06/2023
Washer is in spa in mall. Its going to be difficult to repair in location and to deliver parts. Un serviceable In a mall hours 10 to 6.Is in closet with hot water tank and dryer then washer. Needed to move dryer to even service washer**Washer being used as a commercial laundry over loading with towel**Error codes. F0 e 5 out of balance Needs new suspension rods to much spring the absorbers are missing shredded and no longer available could only get on shellspin basket stripped at hub and no liquid in the balance ring.Signs of leaking on tub.Cant get wash plate out will need to cut it out and replaceAlso signs of oil under washer. ; ordrng 1 W10752719 (Spin basket) and 1 W11130362 (Suspension rods) and 1 W10752283 (Wash plate) and 1 W10528947 (Drive hub and retainer) and 1 W11454734 (Gear case) and 2 8564458 (Absorbers n/a)s and 2 W10834527 (Absorbers n/a)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/06/2023
"Customer said unit is working it not working properly. Upon arrival ran service mode and all functions working in auto test mode. Valve works. Pump works agitate works, and spin works. Retrieved f0e9 error. Told customer to load unit with some cloths and ran normal wash, customer loaded a huge blanket in the unit. Took picture. Customer shows white clothes not getting clean enough to his liking. Ran normal wash and unit started wash and unit filled and started washing and through spin. Called tech line and techline in training , Called office and talked to Randy said to replace capcitor due to service pointer and actiator, replaced parts and informed customer to not overload unit and if washing. Whites use white and let soak in bleach. And reference use and care guide. Customer said hes not overloading unit. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/06/2023
F6e1 error stored. Ran service mode and heard door lock try to lock several time and finally did but wouldnt. Unlock. Unplugged unit and manually unlocked door. Service tech sheet says to check door lock frost for f6e1 error. Ran again and unit started when locking but would not unlock again. Issue is with door lock. Unit may have issue with acu but tech sheet says door lock cam cause door lock should be replace first. Quoted 416.00 customer wanted to wait on repair. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details: 10/06/2023
"Customer complained unit leaking from left front. Ran unit and found water leaking from vent inside . Found vent not closing filling with water and dripping down to floor inside vent assembly. Ordering vent, gasket and deflector. ; ordrng 1 W11612315 (Vent assembly) and 1 W11545539 (Gasket ring) and 1 W11613487 (Deflector), dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/06/2023
"Range was pulled out by Ferguson. Removed and replaced module. Reassembled, tested, both bake and broil now lighting and operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Windsor, CT 06095
Chuck M.
Job Details: 10/06/2023
Customer complaint is that oven does not heat. Inspected and found shorted wires on main harness. Ordered main harness. ; ordrng 1 W11529071 (Main Harness)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near West Hartford, CT 06110
Chuck M.
Job Details: 10/06/2023
Customer complaint is that dryer was noisy. Inspected and found drum rollers and idler wheel seized. Replaced parts and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/06/2023
Found burner rim unattached and needs to be replaced. Provided customer with part number. Customer bpcan replace themselves. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/06/2023
Found ice maker will not cycle . Order and replace ice maker. Have been to this home before. Customer states everything under warranty unable to verify. This unit should be covered according to email per customer. Took pic. Please verify. ; rqstng P&A on 1 W11646196 (Ice maker)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near South Hadley, MA 01075
Mike K.
Job Details: 10/06/2023
"Unit making loud squeaking noise, found idler pulley stiff and belt on one from spinning on it. Replaced supports, idler and belt, unit is operating property.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near South Windsor, CT 06074
Gary V.
Job Details: 10/06/2023
"Inspected and found drain pump broken, replaced with new pump and tested fine.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
GE REFRIGERATOR
Model GFSS6KKYASS
Near South Windsor, CT 06074
Gary V.
Job Details: 10/06/2023
"Inspected and found drain tube in ff evap area frozen over, unit needs drain tubes replaced. Will order and return, customer will have unit thawed for return trip.; ordrng 2 WR02X12751 (Drain tube)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near South Windsor, CT 06074
Gary V.
Job Details: 10/06/2023
Inspected and found freezer module with open circuit and replaced with new module. Cycled and tested fine now.; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Worcester, MA 01609
Chris B.
Job Details: 10/06/2023
Complaint that the unit is still leaking water. Found no leaks at the time again but found water residue on the right side. Found no leakage on the outer tub. Found the internal drain hose a bit of dry soap residue on it. Will order the drain hose for now because theres no visible leakage on the tub. No leaks on the drain pump or boot nor on the water valves. No leaks on the door boot. Will order parts for a return visit.; ordrng 1 W11549455 (Drain Hose) and 1 W11551765 (Hose)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tolland, CT 06084
Gary V.
Job Details: 10/06/2023
"Inspected and found no heat situation, found open thermal cut off circuit, replaced with new thermal cut off and cycled, tested fine now.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/06/2023
"Tested and ran diagnostics. Ran harvest test 44, cycled and completed correctly, ran fill test 45, valve activated and filled properly. Ran ice maker thermistor test 47, showed thermistor open. Replaced ice maker, ran tests again, all now operating properly.; used 1 W10873791 (Ice maker) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/06/2023
"Tested dryer. Confirmed timer not advancing. Replaced timer, tested, operating properly and timer moving.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/06/2023
"Checked and found evaporator fan bad. Compressor, condenser fan and other components working properly. Quoted customer for repair, customer approved. Replaced evaporator fron t/s. Reassembled, now operating properly. Collected for repair ck# 833; used 1 WPW10128551 (Evaporator fan motor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near York, SC 29745
Mitch H.
Job Details: 10/06/2023
"House is new construction, not finished or occupied. Checked and found range model and serial numbers do not match ticket. Updated model and serial on ticket. Called office, spoke to Randy. Said they would need to have a new ticket generated for this model and serial number. Original ticket showed model and serial as: WFE513S0JS0. Ser# RC3812882Model and serial number for unit in the house is: WFE515S0JS3. Ser# RC3812886"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kannapolis, NC 28081
Vincent O.
Job Details: 10/06/2023
"Found agitator broken and will not lock into place. Order and replace agitator. ; ordrng 1 W11614636 (Agitator), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/06/2023
Found door cam worn and causing popping noise. Also found seals torn and not sealing properly. Order and replace seals and cam. ; ordrng 2 W10830055 (Gasket)s and 1 WP12028505AP (Cam)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/06/2023
"Unable to remove bolt from washplate. Everything completely seized together. Unit will require full rebuild. Order and inner and outer tubs. ; ordrng 1 W11219115 (Outer tub) and 1 W11513243 (Basket), dspstn on spec-tagged invntry: 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Ulla, NC 28125
Vincent O.
Job Details: 10/06/2023
Found motor pulley worn and belt not able to stay on. Order and replace motor and belt. ; ordrng 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near China Grove, NC 28023
Vincent O.
Job Details: 10/06/2023
Found water pitcher not operating and UI constantly flashing. Ui will not respond to commands. Attempted reset. No resolve. Unit will need main pcb and UI replaced. Spoke with randy. Parts research required. Took pic of UI. ; rqstng P&A on 1DA94-05310R (Main pcb) and 1 000 (UI)
We serviced a
WHIRLPOOL DRYER
Model LGR7648PQO
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/06/2023
"I found sensors are corroded. I found heavy lint in the bottom of the dryer. I found no voltage getting to igniter but igniter box is covered in ash tested operations motor is spinning, but I have no voltage getting passed motor from Timer.; rqstng P&A on 1 WP338906 (Sensor), ordrng 1 W11050897 (Kit) and 1 WP3387134 (Cycling thermo) and 1 279834 (Kit) and 1 279311 (Ignitor) and 1 WP8299766 (Timer) and 1 WP3399639 (Temp switch) and 1 279827 (Mtr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 10/06/2023
Complaint water still in the bottom of the dishwasher. I found customer had opened door in the middle of the cycle start button flashing upon arrival water still in the bottom of the dishwasher. I pressed the start button and discovered dishwasher started agitating normally. I canceled cycle and it drained normally. I performed a diagnostics cycle no error codes in history. Customer stated they are used to their old dishwasher that would start back whenever you closed the door and did not realize they had to press the start button again after opening the door. Found f7e1 incoming water to cold disabling heater I cleared code no further issues found or abnormal noises heard.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 10/06/2023
"Complaint washer fills spins then drains and keeps repeating for over an hr, I found F0e9 error code in fault history only code. I found customer is filling machine with only a hand full of garments causing an out of balance load. I showed customer proper way of loading machine and things to watch out for when the machine starts to go out of balance. No additional issues found with washing machine today. Everything is working normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Pineville, NC 28134
Jeff L.
Job Details: 10/06/2023
Found freezer and fresh food door gaskets not sealing. I heat treated both gaskets and they are now sealing advised customer if it happens again may need to order both gaskets. Unit ran and checked ok
We serviced a
WHIRLPOOL ICEMAKER
Model WRF767SDHZ04
Near Fort Mill, SC 29707
Jeff L.
Job Details: 10/06/2023
Unit has a leak in system advanced was out on April 27th and replaced compressor unit was not cooling then either. Compressor is running appears to have a leak in system needs to be checked by a R600 Technician. Im going to go ahead and order the compressor for the return visit. Office will call to schedule when parts come in.; ordrng 1 W11614224 (Compressor) and 1 W11545349 (Lock ring kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Fort Mill, SC 29707
Jeff L.
Job Details: 10/06/2023
Replaced both parts unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/06/2023
Checked unit found belt completely off and cover had fallen off installed belt and reinstalled belt cover tested operation normal; used 1 W11239857 (BELT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near South Hadley, MA 01075
Mike K.
Job Details: 10/06/2023
"Cs says same issue as all along, beeping and leaking, stopping mid cycle. Starting diagnosis over.F8e4, f9e2, errors in history overflow switch and electrical issue on drain pump.Ran diagnostic cycle and completed fine. No leaking and drain pump functioned fine. Overflow basin is dry, sensor had a little dampness to it so was wet and would have caused beeping error cs had received.Ordering control and drain pump. Explained to cs the f8e4 error and how dish placement/ too much soap, can cause water to leak into basin.Was a significant amount of suds in unit, started and cancelled several cycles to remove build up of soap through filling and draining.; ordrng 1 W11629914 (Control) and 1 W11462456 (Drain pump)"
We serviced a
MAYTAG HOME LAUNDRY - E
Model MVW6230HW0
Near South Hadley, MA 01075
Mike K.
Job Details: 10/06/2023
"Error history f0e7, only error in history. Load detected while running clean washer cycle.Cleared history.Heavy load in unit on arrival, ran diagnostic cycle with load in unit. Completed fine. Ran normal cycle and went through fill and into wash fine.Cs say they had received an f3 error, but not in history, cs not here as neighbor let me in.Will order control and office will contact to schedule return when authorization received and parts comes in.; rqstng P&A on 1 W11543994 (Control)"
We serviced a
KENMORE RANGE
Model 790.72719211
Near Northampton, MA 01060
Mike K.
Job Details: 10/06/2023
"Unit taking long time to ignite, igniter is worn. Quoted for igniter/labor.. accepted. Replaced igniter and igniting properly.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/06/2023
Checked unit found lock nut on splutch loosen up retightened lock nut ran diagnostics normal tightened as much as possible
We serviced a
WHIRLPOOL DRYER
Model WGD5300SQ0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/06/2023
Checked unit found unit is working on timed dry but not on sensor dry gave cust estimate for thermostat cust will think about repair
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Lexington, NC 27292
Vincent O.
Job Details: 10/06/2023
Installed new control. Unit still in storage with no power supply. No way to test.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Lexington, NC 27295
Vincent O.
Job Details: 10/06/2023
Unable to duplicate complaint. Customer complaint is of noise during operation. Says issue is intermittent. Advised customer to record noise if it returns.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Clover, SC 29710
Mitch H.
Job Details: 10/06/2023
"Disassembled dryer, cut blower wheel off. Replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/06/2023
"Complaint grinding noise washer not operating burning smell f7e1 f7e7 f0e8 f7e3 error codes in history I found capacitor had failed then I found Gearcase is locked and leaking fluid, Root cause of failure. Fluid has gotten into actuator and all over belt. I found burning smell is from main control that spears to have gotten hot drain pump is extremely loud as well I found wash plate is seized in place will have to be broken into pieces to be removed. Office to call customer when all parts come in. ; rqstng P&A on 1 W11449840 (GEARCASE) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11396717 (Drain pump) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11551646 (Nut) and 1 W11543998 (Control), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Roger R.
Job Details: 10/06/2023
"Found unit exhibiting poor cooling in the refrigerator section and ice is wet and melting. Freezer seems okay as ice cream was solid. Suspect this unit has a sealed system issue and needs a new compressor and a refrigerant recharge. Will order compressor and associated parts for replacement. Will call when parts arrive. Pantry drawer selector and wiring look and check proper. ; ordrng 1 W11578205 (Compressor) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504445 (COUPLER) and 1 W11506623 (COUPLING 5/5 NR MS00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 R600A (R600A 14.8 OZ) and 1 2timeframe (Extra time for compressor), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Ludlow, MA 01056
Roger R.
Job Details: 10/06/2023
"Found failed main wash pump. Replaced with new and tested, also ran diagnostics to restart heater circuit. ; used 1 W11085683 () from stock"
We serviced a
WHIRLPOOLQ DRYER
Model WED4950HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/06/2023
Checked found heating element only getting 60 volts to element voltage at terminal block is 220 volts ordering harness timer and temp switch; ordrng 1 W11175558 (Harness) and 1 WPW10185982 (Timer) and 1 W11050715 (Temp switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/06/2023
"Ran unit and found machine going off balance and just buzzing wile washing, checked motor and found capacitor wire pulled from molex causing unit to not wash and spin, reattached wire and secured recalibrated unit and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVWB965HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/06/2023
"Tested washer and found unit would error out lock error as soon as powering up, checked lock and found just locking and unlocking continuously lock faulty. Replaced lock and unit is now operating to specs ; used 1 W10810403 (Latch) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 10/06/2023
"Tested unit and found machine stuck in a spin cycle and lid locked, checked for errors and found long drain error checked drain pump and found wires to drain had pulled out causing no power to drain pump, spliced in new connectors and unit started to drain properly replaced lock and recalibrated machine. Ran wash cycle and all operations now working to specs"
We serviced a
JENN-AIR RANGE
Model JGCP636ADP
Near Wilbraham, MA 01095
Roger R.
Job Details: 10/06/2023
Found unit has a broken igniter ; ordrng 1 WP74009336 (Ignitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Wilbraham, MA 01095
Roger R.
Job Details: 10/06/2023
7-1 error code Reset control and checked heater circuit. Circuit checked good and heater operating properly now. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
KITCHENAID DISHWASHER
Model KUDR01TJBT0
Near Wilbraham, MA 01095
Roger R.
Job Details: 10/06/2023
Found unit working normally at this time. All functions working. Recommend to record if problems persist.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Wilbraham, MA 01095
Roger R.
Job Details: 10/06/2023
Insta new ice maker due to no ice production. Reset and checked all okay. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Tega Cay, SC 29708
Jeff L.
Job Details: 10/06/2023
"I found dryer vent pinched off and dryer pushed all the way back, I pulled dryer forward and lined it up with exterior vent to make it straight the dryer is heating and operating normally timer is advancing, drum is turning and blower wheel is sending good air flow out. The customer uses time dry and the clothes are getting done on one cycle. The dryer finally shut off at 15 minutes in. The unit started right back up I have motor and blower wheel on my truck and will replace when I come back.Please send JL back out since I have the additional parts on my truck.; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 WPW10185982 (Timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 10/06/2023
Customer complaint is that washer is not working properly. Ran diagnostics and found error codes F0e5 off balance loads. F0e9 off balance pause. F7e1 Tachometer missing. F7e7 motor unable to reach target RPMs. F7e6 motor circuit open. Ran diagnostics cycle successfully. Ran Quick Wash Cycle and washer filled successfully. Found balance ring loose. Ordered basket. ; ordrng 1 W11178224 (Basket)
We serviced a
WHIRLPOOL DRYER
Model MED5430MW0
Near Burlington, CT 06013
Chuck M.
Job Details: 10/06/2023
Customer complaint is that grill inside dryer is burned. Informed customer that it is normal. Customer complaint is that steam feature releases too much water and dryer is very wet inside after cycle. Inspected and found steam not stopping during cycle. Ran diagnostics and got error code F1e1 motor or heater failure. Ordered ACU. ; ordrng 1 W11627508 (ACU)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/06/2023
"Complaint washing machine the second goes into agitation or the second it goes into spin user interface control board turns itself completely off lid, unlocks as if it lost all power will continue doing that and tell you unplug the machine and restart the cycle. Im ordering a main control to fix Issue voltage is 125.3 unit is on a GFCI outlet. No harness issue seen at the present. ; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/06/2023
"Complaint will not dispense ice. I found the yolk is stripped out of the auger motor free spins. I will need auger motor yoke, divider, and gasket to fix. No additional issues seen or reported by customer at this time. ; ordrng 1 WP63052-2 (Yoke) and 1 W11671282 (Auger mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Divider)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Southington, CT 06489
Chuck M.
Job Details: 10/05/2023
Customer complaint is that washer has errors code and does not complete cycle at times. Inspected and found gear case leaked and belt is loose. Quoted P&L. ; ordrng 1 W11449840 (Gear Case) and 1 W11239857 (Belt)