Service History 121 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5THGXKS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/26/2024

Icemaker not filling. Valve getting 120vac needs new valve ; ordrng 1 W10408179 (Valve)

We serviced a

KITCHENAID REFRIGERATOR SID

Model KRSC503ESS01

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/26/2024

Tested and attempted to cycle ice maker. Would not cycle. Gave a time out and switch error. Advised customer that I would need to order switches and that it could possibly still need ice maker. Ordered switches. Checked part availability and scheduled return for 4/1 AM. Collected full amount on cc.; ordrng 1 W10918003 (Switch) and 1 W11123943 (Switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS0

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/26/2024

"Removed and removed drain hose. Tested dishwasher while out of cabinet and checked for leaks. No leaks and dishwasher operating properly. Reinstalled in cabinet, tested again, no issues."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Canterbury, CT 06331

Amanda R.

Job Details: 03/26/2024

Fills and drains motor getting voltage needs new sump assembly customer has to pull unit out for us because counter is sitting on top of unit ; ordrng 1 W11025157 (Sump)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Windham, CT 06226

Amanda R.

Job Details: 03/26/2024

Replaced parts calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/26/2024

"Found the fuse good needed thermal cut off, replac3d and tested heat omeletteAdvised Cust the vent need to be cleaned Pulled out as much lint as I could ; used 1 279816 (Tstat) from stock"

We serviced a

JENN-AIR M/W OTR

Model JMV9196CS0

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/26/2024

"Found the fuse open and Cust stated the the door said open close door.Or ding 2 switches and 1 fuse and2 filters; ordrng 2 8206230A (Vent filter)s, dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A , used 1 W11707984 (Fuse), and 2 W10727360 (Swiches) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model BC20TW

Near East Windsor, CT 06088

Mike K.

Job Details: 03/26/2024

"Unit was in defrost on arrival, defrost timer ticking and advancing. Only a little frost in upper right when cover removed, advanced and compressor/fans kicked on.No leaks at any of the connections at compressor/drier. Checked with uv light/glasses, uv drier was installed during sealed system repair. Checked evap and no signs of leak there either with uv light/goggles, 20+ minutes after compressor started running still only frost on first turn of evap. With no leak found and working for 5 months since sealed system repair, ordering compressor and drier, sealed system job, 2x time.Office to contact cs when parts come in to schedule return.Explained to cs if same issue with new compressor and still no sign of leak it is a possibility of a leak in an inaccessible area, that would be unrepairable.; ordrng 1 W10160407 (Compressor) and 1 WPB2150504 (Drier)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Huntersville, NC 28078

Robert A.

Job Details: 03/26/2024

Cx complaint that the element had thermal damage. I inspected the unit to confirm the complaint. I found the thermal damage and called Wp safety. They covered the parts but not the labor. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10703867 HEATER

We serviced a

KENMORE REFRIGERATOR

Model ="106.51139210"

Near Enfield, CT 06082

Mike K.

Job Details: 03/26/2024

"Complaint of unit fr in rf section. Both rf and fr thermistors pass in diagnostics. Evap fan is running and damper operated through very noises/clicky during testing. Removed evap cover and no frost pattern, some frozen droplets. Gaskets all sealing fine. Looks to be possible damper issue or beginning of sealed system issue. Cs deciding against doing damper when chance of something else being needed. Collected for service call"

We serviced a

SPEED QUEEN WASHER

Model AWN432SP113TWO4

Near East Longmeadow, MA 01028

Mike K.

Job Details: 03/26/2024

"Unit stopped working mid cycle, full of water. 120vac at wall. Found internal harness had melted and not getting voltage to control. Bypassed harness connection and unit is operating fine. Explaining Ned no warranty repair n repair. Full repair would require plug electrical harness and main harness. But unit is operational as is.Saved quote for additional labor and parts, seven days to decide."

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Springfield, MA 01118

Mike K.

Job Details: 03/26/2024

"Replaced control board. Tested in normal cycle. Went through sensing, fill and into wash fine. Cancelled and drained fine. Tested in n drain and spin cycle and went into spin fine.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Springfield, MA 01108

Mike K.

Job Details: 03/26/2024

"Replaced control and responding as normal. Set bake to 350 and preheated fine, verified broil working."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bloomfield, CT 06002

Chuck M.

Job Details: 03/26/2024

"Customer complaint is that refrigerator shut down and ice maker stopped working. Inspected and found single point LEDs are out. Ordered LED kit S code S191AQ. UI is not readable. Ordered UI, control and ice Maker P&A. ; rqstng P&A on 1 W11683243 (LED Kit) and 1 W11387386 (UI) and 1 W11658802 (Ice Maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mooresville, NC 28115

Robert A.

Job Details: 03/26/2024

Cx complaint that the unit is not washing the clothes. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle and found the actuator did not shift from spin to agitate. I checked the under the unit and found the actuator arm popped out of place. They have an old actuator that needed to be replaced according to the SP W11531483. The cx wants to call WP to cover the repair. I collected he service call by check.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Troutman, NC 28166

Robert A.

Job Details: 03/26/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near East Hartford, CT 06118

Jeremy B.

Job Details: 03/26/2024

Found open heater replaced heater and control. Set to recommended temps. Unit in a garage and its below 55 will not freeze correctly untill temps are above 60

We serviced a

KITCHENAID DISHWASHER

Model KDSC21A

Near Manchester, CT 06042

Jeremy B.

Job Details: 03/26/2024

Customers complaint is dishes not drying. Found heater coil shorted to chassi needs new heater but its no longer available.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Manchester, CT 06042

Jeremy B.

Job Details: 03/26/2024

Found ice maker cracked causing water to leak. Replaced ice maker. Please allow 24hrs for ice production. ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Wilbraham, MA 01095

Mike K.

Job Details: 03/26/2024

Unit is under 1yr wp warranty per service bench. Complaint of not draining. Put in drain and spin and drained fine. Spun out load of clothes in unit fine.No errors in history. Ran diagnostic cycle fine.Went through how to use unit and demonstrated selections.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

KENMORE WASHER

Model ="110.20022012"

Near Springfield, MA 01109

Mike K.

Job Details: 03/26/2024

"F8e3, overflow condition only error in history. Ran self test and lid didnt lock, lid wasnt fully closed, pushed and snapped down, then ran test and not ago Atari got, whole tub moving.Suspension also bad.Quoted for suspension, actuator and labor. Overflow condition could have been triggered by valve, control or suds, filled fine in test cycle.; ordrng 1 W10780048 (Suspension), used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Suffield, CT 06078

Mike K.

Job Details: 03/26/2024

"Noises and leaking, especially with heavier loads. Found unit has leaked through transmission assy. Quoted for gear case gassy. Denied, collected for service call"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES1

Near Simsbury, CT 06070

Chuck M.

Job Details: 03/26/2024

Customer complaint is that oven has gas smell during use. Ran oven at 350 degrees and oven preheated and reached temperature. Oven cycled off and back on with no gas smell present. Ignition happens at 1st spark from igniter. No gas smell found. Customer stated that smell is present when they 1st start oven. Explained ignition to customer.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Farmington, CT 06032

Ruben C.

Job Details: 03/26/2024

"Checked unit found cancel button is shorting out intermitently sometimes it works other it just cancel ordering console if need to go to bottom of unit cust will have to remove bottom molding took pics and informed cust; ordrng 1 W10894669 (Console), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Plainville, CT 06062

Ruben C.

Job Details: 03/26/2024

Replaced door seal on left heated gasket to conform tested normal sealing normally

We serviced a

SAMSUNG DRYER

Model DVE45T3200W/A3

Near Plainville, CT 06062

Ruben C.

Job Details: 03/26/2024

Checked unit found unit intermintently does not shut off when cancel keeps operating ordering control; rqstng P&A on 1 DC92-02527E (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Chicopee, MA 01020

Chris B.

Job Details: 03/26/2024

Complaint that the unit is leaking water from the bottom left side and from the top right corner. Found tub and door damaged not holding water in. Will order parts for a return visit. Mentioned to the customer that the tub will be delivered directly to the home and to verify for any damages and contact office for a return date.; ordrng 1 W11409866 (Tub) and 1 W11579566 (Insert) and 1 W11625196 (Panel Kit) and 2 W11551383 (Wheel)s and 1 2xFrameJob (2x Frame Job)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Southampton, MA 01073

Chris B.

Job Details: 03/26/2024

Complaint that the unit is tripping the breaker. Found no error codes and all wiring is in perfect shape. Verified all heating element and no continuity to ground nor to other components. Found no issues with the stove. Oven bake will cycle for 2 min then trips the GFCI breaker. Mentioned to the customer to have the breaker checked.

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Easthampton, MA 01027

Chris B.

Job Details: 03/26/2024

Replaced all parts and dryer running normal.

We serviced a

SAMSUNG DRYER

Model DV40J30000EW/A2

Near Easthampton, MA 01027

Chris B.

Job Details: 03/26/2024

Complaint that the unit is not heating properly. Found bad heating element. Quoted parts and labor. Customer prefers not to put that amount into a 10yr old dryer. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cornelius, NC 28031

Robert A.

Job Details: 03/26/2024

"Cx complaint that the unit aggressively banging making a grinding noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The units leveling feet were unbalanced. I secured and leveled the feet. The cx has video of the grinding noises during cycles. The gear case, slider and suspension rods have already been replaced. I called Techline to document the issue. No parts are suggested for the replacement at the moment.Sr7738758859"

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS01

Near Huntersville, NC 28078

Robert A.

Job Details: 03/26/2024

"Cx complaint that the units RF burner does not light. I inspected the unit to confirm the complaint. The other 3 burners work fine. The valve opens for the RF burner when the knob is turned, but only gas comes out there is no spark. Using a light the burner lights, however the other 3 igniters spark when the RF burner is lit. The burner heads screw on 3 burners are disintegrated and will need to be replaced if I remove them. The unit needs new burner heads, orifices holders and screws to resolve the issue. Im ordering the parts and quoted the cx. I collected the service call fee by CC."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/26/2024

"Tested unit and found dryer making a loud squealing squeaking noise wile running, noise would come and go and get worse then go away. Traced noise and found idler making some noise replaced with repair kit and same issue still making loud noise, ran unit with no drum and found noise coming from motor found motor loose and housing vibrating tightened up motor bracket and pinched motor connections to stop noise and unit stopped but will order new motor and bracket to stop noise for good advised we will call when parts are in ; ordrng 1 348780 (Motor base) and 1 W10396029 (Motor), used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Meriden, CT 06450

Jimmy R.

Job Details: 03/25/2024

"Installed new elements and tested cooktop, found all burners now operating to normal operation. Checked oven due to customer stating broil was not working and unit is heating up and working normally advised they may need an electrician to check breaker and make sure 240v is at outlet ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Meriden, CT 06450

Jimmy R.

Job Details: 03/25/2024

"Tested washer and found unit just draining water and would not stop running drain pump, canceled out unit and recalibrated machine due to unit only filling with very little water ran a wash cycle and advised customer on water levels and using deep fill. Ran unit thew a spin and leveled machine to stop from banging checked all other operations and unit is now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found machine stuck in a drain cycle and would not come out of it, ran diagnostics and no errors ran a calibration and unit went threw normally. Ran machine threw a wash and spin cycle and found machine not shifting properly found cam handing up and shifting rough. Replaced cam and recalibrated cntrl again ran cycles and unit is now working to specs"

We serviced a

WHIRLPOOL RANGE

Model KFID500ESS02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/25/2024

"Checked over unit and found cooktop had been shutting down and beeping customer would have to reset breaker it would work then Same issue. Removed top and checked for burnt relays and found nothing Unplugged all connections and reconnected to reset cntrl powered unit back up and machine started to operate normally, advised customer most likely the touch panel is going bad due to issues they told me as of now its working but not sure how long it would hold for. Customer will think about replacing part an let us know they might just buy new machine"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Windsor Locks, CT 06096

Amanda R.

Job Details: 03/25/2024

Complaint making banging noise started cycle water shutting off is what customer is hearing normal noise

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Pelham, MA 01002

Chris B.

Job Details: 03/25/2024

Complaint that the unit IM is not working properly. Found clogged water chute. Unclogged all ice buildup and ice tray is filling up. Mentioned to the customer to monitor the ice cubes for the next few days.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Granby, MA 01033

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not starting a cycle. Found bad drain pump. Replaced part with TS and dishwasher running normal. No leaks detected. ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs571cihz04

Near Charlotte, NC 28216

Ryan S.

Job Details: 03/25/2024

"Customer complained of leaking around freezer door. Didnt see any water trails from freezer and drain line wasnt clogged. Ran water line in cup to test for leaks in that line, no leaks. Ran Icemaker fill test twice to test for leaks. No leaks. No leaks at valve for line in, filled drain tray and tray not leaking. Couldnt find any leaks. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28216

Ryan S.

Job Details: 03/25/2024

Returned to install bezel ordered . Installed bezel took picture.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Charlotte, NC 28208

Ryan S.

Job Details: 03/25/2024

"Replaced drain hose. Verified proper operation. Customer said he had an issue with the dispenser not opening. Informed him there is nothing on this ticket about that, he will need to call to get another ticket made for that issue. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Enfield, CT 06082

Amanda R.

Job Details: 03/25/2024

Ice maker leaking water when filled replaced ice maker and went over how freezer cools ff section with zero degree air set ff section temp at 42 ; used 1 W10884390 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Cramerton, NC 28032

Ryan S.

Job Details: 03/25/2024

"Customer complained of error ,message clean lint filter. Ran unit with vent test kit, found limited airflow. Found unit has small square box style vent in back. Informed customer unit isnt getting enough airflow out due to style of vent. Unit heating element is cycling and unit has good airflow when not hooked up to vent. Verified proper operation. Informed customer she will need to get a new exhaust vent installed where small box style vent is."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/25/2024

"Customer complained unit leaking from bottom, customer already had unit running, hadnt leaked yet. Took off front panel and continued running unit. Asked customer what dish detergent they were using, he said they were out right now but just regular stuff. Kept unit running through cycle and watched for leaks. No leaks from vent for dispenser. Informed customer to check for suds and run clean wash cycle with afresh cleaner. And to make sure dishes are arranged properly to not cause issues with water being directed towards door. Unit working as designed. Informed customer of they Call back again with no issue found they will be charged for call."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Gastonia, NC 28052

Ryan S.

Job Details: 03/25/2024

Customer had a receipt for a different washer. Informed her the model numbers dont match. She will have to pay or get proper receipt. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Plainville, MA 02762

Aimee Z.

Job Details: 03/25/2024

Error code f5e4 door switchFound door isnt away closingNeeds door switch ; ordrng 1 W11565030 (Latch)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hartford, CT 06106

Chuck M.

Job Details: 03/25/2024

Customer complaint is that washer knocks hard during spin and leaks. Inspected and found balance ring is loose on basket causing hard knock and leak. Ordered basket and straps. ; rqstng P&A on 1 W10349185 (basket assy) and 4 W10839119 (strap)s

We serviced a

GE REFRIGERATOR

Model PFCS1NJWASS

Near Mansfield, MA 02048

Aimee Z.

Job Details: 03/25/2024

"Installed new valve factory nub broke off, used 12 inches of 1/4 inch water line and 1/4 to 1/4 fitting fitting to valve Took water lines and checked for leaks .Turned on ice maker completeInstalled water valve from last ticket WR57X33326 left at house until plumber fixed shut off"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Newington, CT 06111

Chuck M.

Job Details: 03/25/2024

Customer complaint is that washer would not start. Started washer with no problem found. Customer is having trouble with start button. Button all working as designed. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Cromwell, CT 06416

Chuck M.

Job Details: 03/25/2024

Customer complaint is that washer had error code F01e01 ACU error. Confirmed error code. He led connections and ran test 1. ACU checked ok. Found loose connections to UI. Replaced UI and tested. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Cromwell, CT 06416

Chuck M.

Job Details: 03/25/2024

"Replaced agitator, wash plate and cap. Showed customer it works."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/25/2024

Led burnt out and not dispensing ice. Adjusted drive rod for ice auger ice now dispensing replaced led bulb all lights working.; used 1 W10695460 () from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/25/2024

Installed new panel tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Manchester, CT 06040

Jeremy B.

Job Details: 03/25/2024

"Washer not completing cycles. Ran diag found no errors. Ran calibration and as soon as motor came on washer powered off and then came back on and lid unlocked. Tested supply power and it seems fine. Monitored power as control was powering off and voltage remained constant. Tried replacing sensor with no luck. Needs new control and motor. ; ordrng 1 W10890624 (Motor) and 1 W11603810 (Control), used 1 W10913953 (ACTUATOR) from stock, O-SMS tckt"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, CT 06042

Jeremy B.

Job Details: 03/25/2024

Installed new gear case and then tan calibration the. Self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 03/25/2024

"Installed new gear case agitator, and belt tan test all checks ok. ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Stafford, CT 06076

Amanda R.

Job Details: 03/25/2024

Taking multiple cycles to dry clothing venting clogged recommended replacing venting cleaned outside vent housing unit heating normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Palmer, MA 01069

Gary V.

Job Details: 03/25/2024

"Inspected and found braise connector on high side of compressor with a leak, braised connection and tested ran vacuum for leaks, recharge the system and a frost pattern developed please allow 24 to 48 hours for temp to stabilize."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Plainville, CT 06062

Chuck M.

Job Details: 03/25/2024

Customer complaint is that dishwasher is leaking. Inspected and took video. Dishwasher did not leak while it was empty. Added dishes and dish washer leaked from right side of wash motor between tub and down front of wash motor into drip tray. Water travels to front. Checked heater nuts and they checked ok. Called techline to report findings and was told to replace tub. Ordered tub. SR#7738753852; ordrng 1 W11409866 (Dishwasher Tub) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL WASHER

Model LSQ9549LW2

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/25/2024

"Not agitating or draining water or spinning . Mtr is seized wont turn and coupler is under the washer brokenNeeds gear casecomplete n/aAgitator repair kit, coupler and mtrCustomer buying a new"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Farmington, CT 06032

Chuck M.

Job Details: 03/25/2024

"Customer complaint is that refrigerator was not working all lights were off, customer did hear a strange but was unable to duplicate. Customer stated that issue happened 2 times and both times they cycled power and refrigerator started working again. Could not duplicate issue. Customer will call if issue returns."

We serviced a

SAMSUNG RANGE

Model NE58F9500SS/AA02

Near Farmington, CT 06032

Chuck M.

Job Details: 03/25/2024

Replaced display board. Display is much more visible. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/25/2024

Tested the ice maker fills with water . Cleaned condensor could Cust complaint was ice cream was soft; ordrng 1 W11577195 (Icemaker)

We serviced a

JENN-AIR OVEN

Model JDRP548WP01

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/25/2024

"Checked control board under appliance , broil and convection elements are good .Needs hidden bake element n/aAnd cooling fan 18 inch oven .Its a pro would need 2 people on pads and could pull oven outBake element n/l/aCalled office to check few site"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Coventry, CT 06238

Amanda R.

Job Details: 03/25/2024

"Customer had door, scratch on left ff door replaced door and swapped everything over to new door"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/25/2024

"Removed and replaced sensor bars, sensor harness and main control. Reassembled, tested, dryer operating properly. No other issues found.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Belchertown, MA 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not making ice and the gasket is broken. Found error code E5. Ice shoot is sealing good. Ran diagnostic cycle and found ice maker fill test is normal which is filling up on the ice tray as it normally should. All fans working normal. IM turning normal. Bad timing E5 and not responding to proper cycle. Mentioned to the customer that the new parts will be ordered but customer will want to contact Whirlpool KitchenAid about the ongoing issues for this unit. Customer asked for a few days before returning so they would talk to KitchenAid then have office contact customer for a possible return date.; rqstng P&A on 1 W11658802 (Ice Maker Kit) and 2 W10846057 (Door Gasket)s

We serviced a

WHIRLPOOL DRYER

Model WED4900XW0

Near Westfield, MA 01085

Mike K.

Job Details: 03/25/2024

"Complaint of clothes getting stuck at back of tub and making noise. Found rear supports rubber worn off, belt cracking and rear gasket falling apart. Found bulkhead wall had been carved into and large open gap along most of upper half of area with contact to tub.Quoted for just bulkhead replacement and already over threshold of replacing over repairing, denied repair. Collected for service call."

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEM00

Near Agawam, MA 01030

Mike K.

Job Details: 03/25/2024

Replaced control and evap fan. Programmed control and verified defrost working. Replaced evap fan motor and working properly.; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near West Springfield, MA 01089

Mike K.

Job Details: 03/25/2024

"Unit is under 1yr wp warranty per service bench. Complaint of banging noise during cycle. Cs has found source of issue and recorded. When at slower speeds tub is hitting wire assy at left rear of unit, under main control. Basket spins freely , didnt h at any green being of bearing, dont see any damage to weights. He had taped wires and sound had gone away for a bit, but has returned. Repositioned wires to out side instead of inside of side wall bracket. No visible damage to suspension, looks equal, but ordering suspension.; ordrng 4 W11316766 (Suspension)s"

We serviced a

KENMORE REFRIGERATOR

Model 795.71033.010

Near Chicopee, MA 01013

Mike K.

Job Details: 03/25/2024

"Correct address is 24 Bernard St.Complaint of loud noise, drinking type heard , but stops when opening door, but not doing it now. Turned down temp on arrival and compressor/fans are running. Start/stopped fans multiple times with no noise.3 in fr was set at 4 on arrival. Items mid shelf of rf at 43, set for 44. Reset to 0 & 38Could not replicate sound cs heard. Removed fr evap cover and full frost pattern no blockage.Have d shake and compressor will rattle, but is normal."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HWH1

Near Vernon, CT 06066

Amanda R.

Job Details: 03/25/2024

Replaced control operation normal

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/25/2024

Stainless Panel rusted around vent area whirlpool sent panel it came damaged need to re order ; ordrng 1 W11416371 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near East Windsor, CT 06088

Amanda R.

Job Details: 03/25/2024

Replaced parts did explain if dosent fix issue the garage would need to be heated next winter ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1835VW3

Near Chicopee, MA 01022

Mike K.

Job Details: 03/25/2024

"Rf and fr completely warm. Fans running compressor is not and is cold. Resistance on compressor is ~7,8,15. Replaced starter and compressor/ condenser fan not running while evap fan is. moved wiring and back th started. Connections did not look loose but after redoing connections everything up and running and getting cool air in fr. Moving wires did not affect operation. Let run n for 5+ minutes with no issue. Unit should get back to normal temps in 12-24 hours.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Springfield, MA 01109

Mike K.

Job Details: 03/25/2024

"Unit not running, motor just gums, found bad capacitor. Replaced. First capacitor was correctly marked, but wrong part. 45 minutes bateaus of 40 with different connector. Second one was correct. Replaced installed and tested in normal cycle, operating properly.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model BC20TW

Near East Windsor, CT 06088

Amanda R.

Job Details: 03/25/2024

Lost complete cooling checked evaporator for frost pattern not frost pattern evaporator fan running cant pull unit out needs male tech need to collect the 129 March 26th ; schdld next appmnt for 3/26 TUE PM

We serviced a

LG WASHER FRONT LOA

Model WM4270HWA

Near Springfield, MA 01118

Mike K.

Job Details: 03/25/2024

"Unit is not draining, cs has manually drained the unit and cleared the trap. Drain n pump is making rattling noise when attempting to drain. Is a stacked unit.Cs took drier down. Replaced drain pump and tested in normal cycle fine.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/25/2024

"Ensured breaker was off. Disassembled, removed and replaced control and expansion boards. Reassembled, turned breaker back on. Tested both ovens and all burners. All operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Ludlow, MA 01056

Gary V.

Job Details: 03/25/2024

"413-589-0636. Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will submit estimate and call.; rqstng P&A on 1 W11458145 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ludlow, MA 01056

Gary V.

Job Details: 03/25/2024

"Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will order part and return.; ordrng 1 W11513246 (Main acu)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA 03

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Installed parts listed , also caulked ice bin, cleared moisture away. Please allow 24-48 hours for ice production.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS0

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Inspected and bake temp off by 100 degrees, and ui display in scrambled, will submit estimate and call.; rqstng P&A on 1 W10894098 (Main acu), dspstn on spec-tagged invntry: 1 W10893947 CONTROL PANEL"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Belchertown, MA 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not cycling through correctly. Ran diagnostic cycle and tested normal but when a normal cycle was ran the washer would start the cycle the agitator would go back and forth with no water filling and wouldnt advance. Bad control board. ; ordrng 1 W11368855 (Control Board)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/25/2024

"Checked dryer and found belt frayed and idler not turning properly. Disassembled dryer, installed new dryer kit. Reassembled, test, now operating smoothly and quietly.; used 1 4392065 (Dryer repair kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Inspected and found upper rack adjuster broken, will submit estimate and call.; rqstng P&A on 1 W10837306 (Adjuster) and 1 W10838949 (Adjuster)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW2

Near Kershaw, SC 29067

Mitch H.

Job Details: 03/25/2024

"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, completed and drained properly. Checked drain hoses, no issues found. Started dishwasher in normal cycle. Allowed to fill and begin wash cycle, then cancelled cycle. Unit draining properly with no issues. Dishwasher operating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Wolcott, CT 06716

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found water dispensing very slow and dribbling out, checked filter and found installed correctly removed and tested water found water now flowing properly. Advised customer filter is bad and needs to be replaced they will just order one and replace it"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Southington, CT 06489

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found washer filling and washing normally checked for any sign of leaking and no issue, canceled out unit and found when machine is draining the water is backing up in the bathroom sink and over flowing also almost over flowing from washer drain. Customer needs a professional plumber out to fix draining issue. Gave customer Ed how to select cycled on unit and using deep fill also advised on loading equal weighted items so unit would spin out clothes properly. Washer is operating to normal specs spoke with Mary and she will address the issue"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Berlin, CT 06037

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found machine would not respond to any selections checked voltage to unit and found 120v to terminal block and 120v coming up to main cntrl. Checked power to panel and no power coming into console causing unit to not operate, unit will need new console and cntrl to fix issue parts are tentative p/a ; ordrng 1 WPW10537336 (Console) and 1 W10854215 (Cntrl), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bolton, CT 06043

Jeremy B.

Job Details: 03/25/2024

Installed all new parts and then ran calibration then self test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28214

Ryan S.

Job Details: 03/25/2024

"Customer complained of unit squeaking. When opening door found pads squeaking . Replaced pads from ts, squeaking stopped. Verified proper operation. ; used 2 WP8268961 (PAD) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28216

Ryan S.

Job Details: 03/25/2024

Customer complained f low water pressure. Replaced pre id vavle. Rant water and flushed system of air in lines. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Inspected and found filter housing flooding when filter is removed, and poor water flow, will submit estimate and call.; rqstng P&A on 1 W11346622 (Reservoir/filter housing), ordrng 2 Wp2300868 (Coupler)s"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Belchertown, MA 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not spinning out the clothes properly. Found bad hub and gear case. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near East Hartford, CT 06108

Amanda R.

Job Details: 03/22/2024

Blower wheel broken replaced wheel tested sounds normal ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

JENN-AIR RANGE

Model JDRP436HL00

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/22/2024

The knob wouldnt go on but they were switched

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SDRXXY02

Near New Britain, CT 06052

Chuck M.

Job Details: 03/22/2024

Customer complaint is that dispenser is not dispensing ice. Found old clumpy ice in container. Removed ice and tested. Found auger receiving voltage but not turning. Ordered auger motor. ; ordrng 1 WPW10309868 (Auger motor)

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