Service History 120 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Southington, CT 06489

Chuck M.

Job Details: 03/27/2024

"Customer complaint is that when refrigerator door closes, the freezer door pops open and doesnt seal back to cabinet. Adjusted door hinge and tested. Had customer test and all checked ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Meriden, CT 06451

Chuck M.

Job Details: 03/27/2024

Customer complaint is that dishwasher was not draining. Found water inside dishwasher. Selected drain and water drained slowly and sink sink started to back up. Turned on garbage disposal and water drained faster. Dishwasher checked ok. Showed customer it works.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Meriden, CT 06450

Chuck M.

Job Details: 03/27/2024

Customer complaint is that washer would not start cycle. Ran diagnostics and found error codes F9e1 long drain call for service. F0e7 load detected during clean washer cycle. Inspected lower harness and found no breaks. Tested voltage at control J6-3 to neutral and found no voltage present. Ordered drain control and lower harness. ; ordrng 1 W11569161 (Lower Harness) and 1 W11543994 (ACU)

We serviced a

GE RANGE

Model JB3000R2BB

Near Berlin, CT 06037

Chuck M.

Job Details: 03/27/2024

Installed oven door glass and tested. Showed customer it works

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF42H5200AF/A2 11

Near New Britain, CT 06052

Chuck M.

Job Details: 03/27/2024

Replaced door lock and tested. Door opens at end of cycle.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Newington, CT 06111

Chuck M.

Job Details: 03/27/2024

"Replaced control pantry control and all LEDs. Pantry UI is not working it is receiving voltage. Harness checked ok. Ordered Pantry UI and aurora board and power supply board. P&A; rqstng P&A on 1 WPW10624574 (Power Supply Board) and 1 W10804160 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE 1 WPW10675033 CNTRL-ELEC , and 1 WPW10769076 CNTRL-ELEC , states that autho needed"

We serviced a

MAYTAG RANGE

Model MGR5775QDB

Near Newington, CT 06111

Chuck M.

Job Details: 03/27/2024

Replaced control and tested. Started bake cycle and then canceled. Cancel is working and oven is heating. Showed customer it works.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/27/2024

"Customer complained of noises . Ran unit through high speed spin and drain. No noise out of ordinary. Unit vibrates like it does In high speed spin. Informed customer unit is working as designed. Noise coming from hoses, informed customer he needs to pay trip fee and he refused to pay. Informed customer i cant force him to pay but Im leaving, he said ok thank you. Left call. Wouldnt sign tablet."

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS20

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/27/2024

"Customer complained unit not heating properly, stops after she walks away. Ran service diagnostic, found f1e1 error stored. Ran bake preheat and both elements are working. Ordering ACU per directions from tech Manuel per f1e1 error. Scheduled return call for 42-24 pm. ; ordrng 1 W11261167 (Acu control board)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/27/2024

Customer complained unit wouldnt unlock and ran on 1 minute for too long. Ran diagnostics found door lock error. Found customer had rugs in unit. Informed him not to wash rugs due to balance issue and those in particular due to the rubber bottoms. Informed him the unit staying on 1 minute was the unit not getting into high speed spin due to rugs. Replaced door lock from pre id to. Ran unit and all other functions working and door lock is now. Verified proper operation. Informed customer to reference owners Manuel about times changing on unit due to several factors. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH

We serviced a

LG WASHER

Model WM31170CW

Near Hebron, CT 06248

Jeremy B.

Job Details: 03/27/2024

Customers complaint is water leaking into basement. Found packing gland loose on hot water valve causing water to drip into basement. Was able to turn nut a couple turns and tighten. Found no more leaks. Washer not leaking.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS0

Near Manchester, CT 06040

Amanda R.

Job Details: 03/27/2024

Replaced shelf lights working

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/27/2024

"Customer complained of chips on top panel and scratches on sides. Took pictures. Ordering cooktop panel and black touch up paint. Informed customer office will call when parts come in. Customer thought she was getting a new oven, talked to husband, he said if the part couldnt be replaced he would get a new oven, informed him the part can be replaced and repaired with new parts and touch up paint. Unit is within 30 day initial warranty for cosmetic. ; ordrng 1 W11590287 (Black cooktop) and 1 72032 (Touch up paint black)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Wilbraham, MA 01095

Chris B.

Job Details: 03/27/2024

Complaint that the unit is leaking water from the bottom front. Found bad bellow. Quoted parts and labor. Replaced part and no leaks detected after running diagnostic test. 1yr warranty on parts and labor. ; used 1 W11314648 (BELLOW) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Springfield, MA 01107

Mike K.

Job Details: 03/27/2024

"Replaced control, u/I, actuator and belt. Buttons not responding on new u/I. Put old u/i on and responding properly. Actuator had a pinched wire but not broke and switched properly in testing. Ran diagnostic cycle couple times and everything operating properly.No issues with interface during testing."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JW01

Near Ludlow, MA 01056

Chris B.

Job Details: 03/27/2024

Replaced door and microwave working correctly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Granby, MA 01033

Chris B.

Job Details: 03/27/2024

Complaint that the unit is not cooling properly. Verifying under UV light with Mike we found small leak in one of the joints. Compressor holding up great and evaporator starting to cool.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Amherst, MA 01003

Chris B.

Job Details: 03/27/2024

Replaced fresh food section door and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Amherst, MA 01003

Chris B.

Job Details: 03/27/2024

Replaced door fresh food section. Unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Amherst, MA 01003

Chris B.

Job Details: 03/27/2024

Complaint that the freezer door is dented. Replaced part and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/27/2024

"Removed and replaced separator/ice door. Reassembled, tested, all functions operating properly and door closing correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/27/2024

"Disassembled, removed and replaced damper, ice maker, evaporator fan motor and blade, and control. Reassembled, tested all components, all operating properly. Ran ice maker test 57, cycled and returned to home position correctly. Ran fill test 45, valve activated and filled properly. All tests passed and operating properly.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC and 1 WPW10479155 DAMPER CNTRL"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 03/27/2024

"Checked over unit and found door falling down when opening pulled unit out and found left side door hinge had come loose from spring causing no tension on spring making door fall down, fixed door spring and ran machine thew a test cycle. Checked all operations and unit is washing and running as designed ran a calibration cycle and unit went thew normally, all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11712995 LEFT HINGE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Belchertown, MA 01007

Chris B.

Job Details: 03/27/2024

Replaced part and unit running normal. Good water flow. Customer will have a new filter in hand by tomorrow.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 03/27/2024

"Tested unit ran diagnostic and found FA-E2 & F8 E2 Error code. Remove door to check vent assembly and found wax motor stuck in on position active while unit is not operating. Wax Motor hot to touch. Order control and wax motor Assembly, main control, user interface and harness for repair ; ordrng 1 W11524499 (Electronic control) and 1 W11527847 (Vent assembly) and 1 W11659652 (Ui panel) and 1 W11084863 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/27/2024

"Ran washer and found machine making noise wile going into a spin cycle, ran unit and found noise coming from Gearcase found shaft of Gearcase had dropped making the squealing noise. Checked for other noises and found cam grinding and making noise checked cam and found faulty. Will order new cam, belt and Gearcase advised when parts are in we would call for return visit was better for customer ; ordrng 1 W11164183 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10808317 (Belt)"

We serviced a

KITCHENAID RANGE

Model KFEG500EWH3

Near Bristol, CT 06010

Jimmy R.

Job Details: 03/27/2024

"Checked over unit and found when opening door handle would fall off found plastic trim holding handle broken off causing it to fall, unit is going to need a new trim piece and screws checked convection operation and unit is heating and working normally advised fan will cycle on and off. Parts tentative p/a ; ordrng 1 W10335331 (Trim vent) and 2 W10327235 (Screw)s, states that autho needed"

We serviced a

KITCHEN AID RANGE

Model KSGG700EBS2

Near Southington, CT 06489

Jimmy R.

Job Details: 03/27/2024

"Tested unit and found wile running burners the flame would get super high and yellow causing it to stain pans and not burn correctly, adjusted flames and checked for correct orfices and found all correct checked regulator and found flipped in the natural gas position advised customer we will order new regulator for issue but she could have a gas supply issue that may fix it self tapped on regulator and it started to burn normally. Advised once parts are in we would call for return visit, Parts tentative p/a ; ordrng 1 W10861656 (Regulator)"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Southington, CT 06489

Jimmy R.

Job Details: 03/27/2024

Ran washer and found wile running unit would cut out and display an f8e3 error cntrl malfunction. Replaced cntrl and ran a calibration on control cycle then a wash and spin cycle checked all operations and unit is now operating to factory specs

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Somers, CT 06071

Gary V.

Job Details: 03/27/2024

Inspected and found water hose connections and drain hose connector loose causing dribble in the back. Tightened all connections and cycled tested fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Ellington, CT 06029

Gary V.

Job Details: 03/27/2024

"Inspected and found, lower wash arm, jammed, dislodged, and jammed against the heater, adjusted, tightened and cycled tested fine."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near East Windsor, CT 06016

Gary V.

Job Details: 03/27/2024

"Inspected and found ui panel not responding and main acu getting 120v but no operation at all, will order necessary parts and call for return date.; rqstng P&A on 1 W11478524 (Ui panel) and 1 W11596129 (Ui harness) and 1 W11543994 (Main acu) and 1 W11590868 (Harness/drain pump terminal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Windsor, CT 06095

Gary V.

Job Details: 03/27/2024

"Installed main and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Granby, MA 01033

Mike K.

Job Details: 03/27/2024

"Using uv light and goggles found leak at joint to compressor, all other joints looked fine no leaks found. Unit had very little refrigerant left, charged and verified leak with bubbles. Collected refrigerant, disconnected and cleaned joint, resoldered and pulled into vacuum. Held for 5+ minutes with no leak. Charged with 5.3oz r134a. Return line heating up and frost forming on evap coils. Cs to monitor, should be back to temp in 24 hours."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Monson, MA 01057

Mike K.

Job Details: 03/27/2024

"Unplugged on arrival, say no cooling either section.Plugged in and n and let run n for 15+ minutes. No cool air no frosting, compressor and fans running. Sealed system issue. Denied repair. Collected for service call"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ludlow, MA 01056

Mike K.

Job Details: 03/27/2024

"Unit is sitting n garage with no water hook ups. Replaced control and unit locks and water valves on, basketvturns, but cannot test further.Picture we have of original receipt is only receipt cs has, credit card bill does not list unit information. She will contact lowes to see if she can get a new receipt and contact office if she can; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Holyoke, MA 01040

Mike K.

Job Details: 03/27/2024

"Replaced control, u/i and lock. Tested in normal cycle and went through fill and into wash fine. Cancelled and drained fine, went into spin fine. Tested fine in quick wash as well. Water level nears drain hose in basin, but cleared by a couple inches in testing, could lead to back filling if rises above drain hose."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/27/2024

"Tested and found dryer running approximately 3 minutes then going to cool down and going off saying complete. Ran diagnostics, found F3E2 sensor error.Called tech line spoke to Drew SR# 7738769294. Ran sensor bar light test, failed. He believes we are losing continuity in harness to control. Ordering harness. Checked part availability and scheduled return for 4/2 PM.; ordrng 1 W11690904 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/27/2024

Installed new rack stops. Upper rack now gliding and operating properly.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/27/2024

"Tested and found all burners igniting and burning properly. Cooktop operating as designed. Customer was concerned that when large burners are on high it was scorching pot handle and when they turn burner down it takes too long to cook. Pot they showed wasnt sized right for burner, to small. Advised customer that they need to use correct cookware for burner size. No issues found with cooktop."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/27/2024

"Tested and found motor not starting. Lid locking properly. Ran diagnostics, no stored error codes. Has bad capacitor. Quoted customer for repair, approved. Replaced capacitor from t/s, tested washer, all functions now operating properly.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Mooresville, NC 28117

Robert A.

Job Details: 03/27/2024

Cx complaint that the unit is very hot after use. I inspected the unit to confirm the complaint. I found the unit heats tumbles but has poor airflow. The element cycles on and off. The duct line needs to be replaced to help cool the unit. I suggested using lower temp settings as well. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Windsor, CT 06095

Gary V.

Job Details: 03/27/2024

"2 year warranty Costco, inspected and found heater broken, replaced and cycled, tested fine.; used 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Windsor, CT 06095

Gary V.

Job Details: 03/27/2024

"Inspected and found drum felt binding on housing causing motor to shut down on overload, adjusted drum felt and tested fine."

We serviced a

WHIRLPOOL MICROWAVE

Model JMV9196CS1

Near Windsor Locks, CT 06096

Gary V.

Job Details: 03/27/2024

"Inspected and found f8e5 vent air sensor, ohmed sensor at 8.44 ohms, plugged back together and cleared fault, cycled and fault no longer happening. Tested fine.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffield, CT 06078

Gary V.

Job Details: 03/27/2024

"Inspected and found wash pump that was installed last week defective, making humming and vibration noises and not pumping properly will order another wash pump and return.; ordrng 1 W11460945 (Wash pump)"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Bloomfield, CT 06002

Amanda R.

Job Details: 03/27/2024

Coins getting stuck coin slide is broken ; ordrng 1 8316520 (Coin slide)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Vernon, CT 06066

Amanda R.

Job Details: 03/27/2024

84 92 errors complain that under counter above keypad it had water droplets customer needs to level unit and need to sign damage waiver washing normally ; ordrng 1 W11414073 (Vent assembly) and 1 W11659647 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Tolland, CT 06084

Amanda R.

Job Details: 03/27/2024

The new panel came dented need to reorder ; ordrng 1 W11659651 (Panel)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellington, CT 06029

Amanda R.

Job Details: 03/27/2024

Replaced lid lock tested starting normally ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11513248 DOOR LOCK

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHz0

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/27/2024

Was leaking right cornerInstalled new gasket and ran until second spray arm was workingRan for 15 mins seen both spray arms moving And put paper towels down no leaks.; dspstn on spec-tagged invntry: 1 W11177741 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5THGXKS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/27/2024

Customer was making refrigerator accessible and found a broken front wheel needs to replace the wheels so he can pull out so we can replace the valve. Left estimate for wheel and shipping. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/27/2024

Both sections not cooling properly ran test 4 in diag fans and compressor running test mode mot not normal mode. Replaced control and tested fan now running. ; used 1 W10843055 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/27/2024

Installed new fuse and interlock tested and its now heating properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/27/2024

Installed new fan and it started working. Didnt need control.

We serviced a

JENN-AIR REFRIGERATOR SID

Model JS42PPDUDB02

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 03/27/2024

Refrigerator not powering off the control keeps clicking. Needs new control board kit.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 03/27/2024

Installed new gear case pervious cam installed damaged. Ran self test all checks ok. ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Holyoke, MA 01040

Mike K.

Job Details: 03/27/2024

"Fill tube is frozen, cs says it has been an ongoing issue, filter has been replaced and water supply has been upgraded and has greater water flow at dispenser. Cs has been clearing tube herself, but is happening more frequently. No sub components available, repair would be for new door, quoted and denied. Cleaned condenser coil while over off, cleared frozen tube and set fr to one setting warmer"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Davidson, NC 28036

Robert A.

Job Details: 03/27/2024

"Cx complaint that the unit is continually clicking. I inspected the unit to confirm the complaint. I found the units burners are working fine, the ignitors are not continuing to click outside of the ignition period. The switch harness may gotten stuck occasionally. The unit needs a new switch harness to resolve the issue. I quoted the cx and they paid in full by CC.; ordrng 1 W10836473 (Switch harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Charlotte, NC 28262

Robert A.

Job Details: 03/27/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP

We serviced a

KITCHENAID RANGE

Model KESS907SSS02

Near Charlotte, NC 28269

Robert A.

Job Details: 03/27/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR RANGE

Model JDS9860AAP

Near Prospect, CT 06712

Jimmy R.

Job Details: 03/27/2024

Installed new cntrl and leveled unit for customer heated oven to 350 degrees and unit got to temp and all operations are now working to factory specs

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/26/2024

"Customer complained unit filling them cutting off, wont drain. Found drain pumps electrical wire was damaged and broken causing drain pump to To receive power from board. Replaced harness from ts. Verified proper operation. ; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Litchfield, CT 06759

Ruben C.

Job Details: 03/26/2024

7738760827 called techline to document found impeller on drain pump broken did not find any foreign material in there replaced pump drained normally washing normal; used 1 W10876537 (Drain pump) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Marlborough, CT 06447

Jeremy B.

Job Details: 03/26/2024

Wash motor only hums. Capacitor leaking grease. Replaced and ran self test all checks ok ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

KITCHEN AID REFRIGERATOR

Model A A

Near West Hartford, CT 06107

Chuck M.

Job Details: 03/26/2024

Customer complaint is that ice maker is not working. Inspected and found broken wires at bottom of freezer door which cuts off voltage to ice maker. Took pic of wires. Customer will call manufacturer for authorization.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hartford, CT 06112

Chuck M.

Job Details: 03/26/2024

Customer complaint is that washer was leaking. Arrived and found clothes in the washer with water. Inspected hose and valves. No leaks found. Floor is not level causing basket to tilt towards the front right. Adjusted legs but basket is still not centered. Advised customer to use shims to level washer. Showed customer how water misses the basket when filling.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Willington, CT 06279

Amanda R.

Job Details: 03/26/2024

Lost complete cooling no frost pattern on evaporator needs sealed system work ; rqstng P&A on 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Leicester, MA 01524

Gary V.

Job Details: 03/26/2024

"Installed new compressor and ran vacuum and no leaks detected, recharged with 5 of r134, frost pattern developed and started cooling, please allow 24-48 hours for temps to stabilize. Part labor warranty expires in 2 weeks."

We serviced a

JENN-AIR RANGE

Model JDRP436HL00

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/26/2024

cleaning lady cleaned range and by accident switched the knobs for bake and temperature setting

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Warren, MA 01083

Gary V.

Job Details: 03/26/2024

"Inspected and found dispenser not opening, replaced with new dispenser and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near West Brookfield, MA 01585

Gary V.

Job Details: 03/26/2024

"Inspected and found unit not filling with enough water, not showing pressure system fault tho, air hose and dome tested fine, also unit causing water hammer in pipes, will order parts and call for return date.; ordrng 1 W11687817 (Main acu) and 1 W11614515 (Inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Lowell, NC 28098

Ryan S.

Job Details: 03/26/2024

Customer complained hose on back of unit. Informed customer this is normal operation the drain hose will move when draining and spinning. Informed customer to tie hose to water lines or put padding. Between hoses and back of unit to prevent noise. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWP576KW1CA1100360

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 03/26/2024

"Found the dispenser comes off in spin And the hub stripped and missing the retaining clip.Replaced replaced and tested Also need dispenser and auger. ; ordrng 1 W11160642 (Dispenser) and 1 W11480892 (Auger), used 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRT311FZDW02

Near Durham, CT 06422

Jeremy B.

Job Details: 03/26/2024

Customers complaint is refrigerator leaking weird liquid. Found defrost drain clear and pan clean. No water or ice hookup. Looks like something spilled in fresh food section and was leaking.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, CT 06704

Jimmy R.

Job Details: 03/26/2024

"Removed proses stub and filter dryer pressurized unit with nitrogen to 140 psi and checked for leaking in unit with bubble test found no leaking anywhere checked pressure and found pressure starting to drop after 30 minute dropped to 130psi unit has a low side leak. Spoke with tech support and unit will be processed for a review and customer will be called in 24 to 48 hrs File#7738763239 ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W10898074 COUP LOKPREP SEALANT , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504447 COUPLER 5/1.8 NR MS00 , 2 W11506635 COUPLER 6 NF MS SV , and 1 W11580057 COMPRESSOR R600A"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRW01

Near Wolcott, CT 06716

Jimmy R.

Job Details: 03/26/2024

Tested unit and found freezer dripping water from door due to drain clogged up backing up water and leaking out from front. Melted ice in drain and cleared used steamer to clear drain and unit is now working properly

We serviced a

MAYTAG RANGE

Model MER8800FZ2

Near Sturbridge, MA 01566

Gary V.

Job Details: 03/26/2024

"Inspected and found open bake element, replaced and cycled to temp, tested fine now.; used 1 W10779716 (ELEMENT) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL02

Near Sturbridge, MA 01566

Gary V.

Job Details: 03/26/2024

"Installed parts listed and cycled, tested fine."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Chicopee, MA 01020

Chris B.

Job Details: 03/26/2024

Replaced tub and ran a diagnostic cycle and all tested normal. No leaks detected. Showed customer that theres no leaks and customer happy.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Holyoke, MA 01040

Chris B.

Job Details: 03/26/2024

Complaint that the unit is not running properly. Found bad suspension and gear case is leaking oil. Drum is not holding at the hub. Will order parts for a return visit. Error code F5E1. Lid switch problems. Agitator came off. ; ordrng 1 W11454734 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W10913953 (Actuator) and 1 W10752187 (Screw) and 1 W11130362 (Suspension Kit) and 1 W10528947 (Hub) and 1 W11307244 (Lid Switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near South Hadley, MA 01075

Chris B.

Job Details: 03/26/2024

"Complaint that the unit is not dispensing water. Found bad lines and filter housing. Will order parts for a return visit.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

KITCHENAID OVEN

Model KFEG504KPS3

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/26/2024

Came to replace outer glass. Install glass took picture. Customer had authorization.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVY06

Near Windsor, CT 06095

Chuck M.

Job Details: 03/26/2024

Customer complaint is that refrigerator was making multiple noises. Inspected and found damper noisy. No other noises were present. Checked fans and compressor. Allowed compressor to equalize and then restarted unit. No noises found. Replaced damper. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB750YW0

Near West Hartford, CT 06117

Chuck M.

Job Details: 03/26/2024

Customer complaint is that washer does not spin properly. Inspected and found bearings worn and noisy causing off balance. Quoted customer P&L. Customer will buy new.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Winsted, CT 06098

Ruben C.

Job Details: 03/26/2024

"Received new control defective panel only works on left side if I put old one back the whole panel work custmentioned this time that on agitate noisy sometimes check gearcase found leaking oil ordering control console gearcase. Rotor slider. Inner basket agitator found teeth worn down. Also ordering harness; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11568984 (Lower harness) and 1 W10752283 (Agitator) and 1 W11178227 (Basket) and 1 Time (Extra time) and 1 W11419051 (Control) and 1 W11478525 (Panel ui), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Charlotte, NC 28277

Mitch H.

Job Details: 03/26/2024

"Arrived, pulled refrigerator out. Compressor was running. Based on technicians notes from previous visit I used piercing valve to check refrigerant charge. Found unit had no refrigerant in system indicating a leak. Charged unit with nitrogen to 125 psi let sit for 30 minutes. No observable loss of pressure. Checked evaporator coil, very slight discoloration at tube connection. No leaks showing using bubble solution. Believe unit has very small leak in evaporator. Evacuated nitrogen, installed access valve. Pulled vacuum and weighed in correct refrigerant charge. Compressor operating and cooling at this time. Ordering evaporator coil. Will install all parts on return visit.; ordrng 1 W11256565 (Evaporator)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Huntersville, NC 28078

Mitch H.

Job Details: 03/26/2024

"Removed and replaced UI control. Reassembled and plugged back in. Ran diagnostics cycle, completed properly. All functions test good and operating properly."

We serviced a

MAYTAG DRYER

Model MEDZ400TQ2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 03/26/2024

"Customer complained of f01 , found no wires melted. Quoted 478.30 . Collected via card. Informed customer office will call when part comes in. ; ordrng 1 WPW10132445 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Denver, NC 28037

Ryan S.

Job Details: 03/26/2024

"Customer complained of noise during spin. Had video of noise during spin. Inspected slider and slider was ok. Found small amount of oil coming from gear case. Couldnt recreate noise but ordering gear are due to leaking oil, also ordering wash plate in case it gets stuck on and has to be cut off. Informed customer office will call when job is authorized and part comes in. ; ordrng 1 W11449841 (Gearcase), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W11510461 (Wash plate), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model MEDB855DC4

Near Denver, NC 28037

Ryan S.

Job Details: 03/26/2024

Customer complained of squeaking noise. Found bad pullunwheel and support wheel. Quoted 298.52 for repair. Replaced pulley wheel. And 4 support wheels. Verified proper operation after . ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Stanley, NC 28164

Ryan S.

Job Details: 03/26/2024

Returned to install Evap fan motor. Installed new motor. Verified proper operation of motor. No noise. Reassembled unit.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Thompson, CT 06255

Amanda R.

Job Details: 03/26/2024

Gear case making loud noise clicking noise can feel it through case of gear case ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator)

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Brooklyn, CT 06234

Amanda R.

Job Details: 03/26/2024

Replaced cooktop needs bezels ; ordrng 5 W10853046 (Bezel)s

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Southington, CT 06489

Jimmy R.

Job Details: 03/26/2024

Installed new cntrl and overlay ran unit threw a calibration cycle and a wash cycle checked all operations and unit now washing and working to specs

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/26/2024

"Installed new fan motor and cntrl checked cooling and unit had a full frost pattern and is operating normally fan motor is now running and operating normally. Checked gasket and gasket was wrong color needed gray it came as a black gasket. Will order new door assembly due to pulling the gasket off will never go back on like the way it looks now there will be gaps advise customer and she would like the door will return with parts. Parts tentative p/a due to door out of stock ; ordrng 1 W11518741 (Door assembly), dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104HWH0

Near Prospect, CT 06712

Jimmy R.

Job Details: 03/26/2024

Installed new sump&motor ran machine threw a test and wash cycle found all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/26/2024

Washer came over as a whirlpool with a difference model number. Customer to call warranty and have them send over the correct washer.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Norwich, CT 06360

Amanda R.

Job Details: 03/26/2024

has power coming out of outlet water in Basket and lid locked drained water manually replaced control started a drain a spin threw F3e2 error code blew through pressure hose recommended running clean washer cycle operation normal ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bozrah, CT 06334

Amanda R.

Job Details: 03/26/2024

"Had different company come work on unit original complaint drain pump loud different company replaced sump assembly now it wont wash upper rack F8e1 f8e4 fae2 f9e2 errors ; rqstng P&A on 1 W11462459 (Control) and 1 W11662107 (Diffuser) and 1 W11416363 (Sump), states that autho needed"

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