We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near New Hartford, CT 06057
Chuck M.
Job Details: 10/09/2023
Assisted tech with repair.
We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS09
Near Cornelius, NC 28031
Ryan S.
Job Details: 10/09/2023
"Customer complained freezer working refrigerator isnt. Found no airflow to refrigerator . Found evap frozen over. Tried to enter service mode but couldnt. Tried several times to enter service diagnostic and force defrost but Ui not working properly. Needs new Ui control and control board. Also ordering harness to heater with bimetal. , heater checked ok. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 WPW10317076 (Control board) and 1 W11642241 (Display control) and 1 W11305540 (Defost heater harness with bimetal)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Cornelius, NC 28031
Ryan S.
Job Details: 10/09/2023
"Retimed to install parts order by previous tech, installed stainless Ui panel and fan blower . Reinstalled and ran service test to check fan for proper operation. Ran bake preheat and both ovens heating, verified proper operation."
We serviced a
MAYTAG RANGE
Model MES8800FZ5
Near New Braintree, MA 01531
Chris B.
Job Details: 10/09/2023
Complaint that the SS top to the corner on each side of the touch panel the finish is peeling off. No harsh chemicals where used just all the edge on the panel is pealing. No evidence of use of harsh scrubbing pads used. Clear finish coming off. Will order parts for approval.; ordrng 1 W11203729 (Top Control Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Worcester, MA 01602
Chris B.
Job Details: 10/09/2023
Complaint that the unit is noisy from time to time and found ice buildup in the freezer side. Defrosted all ice buildup and changed part. Unit working normal. Mentioned to the customer to keep an eye on the cooling for the next few days.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Worcester, MA 01602
Chris B.
Job Details: 10/09/2023
Replaced part and unit running normal. No leaks detected. Mentioned to the customer to run a normal cycle and then a quick cycle to see how they both runs through.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/09/2023
Burners not lighting. No spark. Found proper power. Needs new spark module. ; ordrng 1 WPW10475150 (Spark mod)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Hartford, CT 06112
Chuck M.
Job Details: 10/09/2023
Customer complaint is that door gasket comes off. Inspected and found gasket comes out of liner and does not set properly. Ordered door including gasket. White. ; ordrng 1 LW10680726 (dor-fip)
We serviced a
SAMSUNG WASHER
Model WF50R8500AV
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/09/2023
Customer complaint is that washer is leaking. Inspected and found dispenser drawer leaking. Ordered drawer P&A. ; rqstng P&A on 1 DC97-21472N (Dispenser Drawer Assembly)
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Hartford, CT 06106
Chuck M.
Job Details: 10/09/2023
Customer complaint is that range has error code F2e1 stuck key. Confirmed error code in diagnostics. Ordered console. ; ordrng 1 W11620709 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Matthews, NC 28104
Jonathan J.
Job Details: 10/09/2023
I defrosted evaporator core in freezer section i verified no wiring harness issues occurring at this time. All LEDs are working properly as of right now no additional issues found after replacing defrost heater new defrost heater has 30.1 ohms of resistance original heating element had 31.2 ohms of resistance. Door gaskets all appear to be fine as of right now in freezer
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Matthews, NC 28104
Jonathan J.
Job Details: 10/09/2023
"I replaced all previously ordered parts found new damper was damaged I replaced damper tested operation no additional issues found allow 24 -78 hrs for ice. All leds working fine. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL , used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
FRIGIDAIRE RABGE
Model FGF326ASA
Near Holyoke, MA 01040
Roger R.
Job Details: 10/09/2023
Found bad bake ignitor. Replaced and tested all okay. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Charlotte, NC 28213
Robert A.
Job Details: 10/09/2023
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f5e2 f9e1 f5e3 f9e3. I cleared the codes and ran a service cycle. I ran manual drain and lid lock, both worked fine. The service cycle passed with no issues. I ordering a new control and lid lock to resolve the issue. Im ordering the part for the return visit. I left the part with the cx.; ordrng 1 W11124783 (Control board) and 1 W11307244 (Lid lock), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/09/2023
"Checked over unit and found freezer building up frost all over entire cabinet of freezer section found freezer basket broken and all draws broken. Checked ice maker and found broken leaking water out of ice bin onto door cntrl and shorting cntrl out found door control harness broken causing lights to shut off and fridge to shut down, disconnected harness so unit would operate. Checked door gaskets and fridge gaskets are ripped and not sealing, customer had another company who ordered parts and never showed up with them or came back, unit will need new door assembly with cntrl, harness for door freezer basket parts, customer is going to try and call customer service for help with parts and labor quoted for everything if they wont help she is going to buy a new fridge ; ordrng 1 W10815668 (Door black) and 1 W11170612 (Harness) and 1 W10873946 (Gasket) and 1 W11658802 (Ice maker) and 1 W11387048 (Freezer bin) and 2 W11131390 (Bracket)s and 1 W11387053 (Bin) and 1 W10634640 (Lower pan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/09/2023
"Ran unit and found water leaking from left side of door and when running unit making a loud squealing noise, checked water issue and found manifold and diverter spaying water at door over flowing it then water would drip onto floor, found noise coming from sump and motor checked seals and found lower door seal wavy and not sealing. Will order new gasket,lower gasket,diverter,sump&motor and manifold advised we would call when parts are in due to parts out of stock ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Gasket) and 1 W11545334 (Manifold) and 1 W11679656 (Diverter) and 1 W11416362 (Sump&motor)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Holyoke, MA 01040
Roger R.
Job Details: 10/09/2023
Installed new door boot on the washer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Worcester, MA 01602
Chris B.
Job Details: 10/09/2023
Complaint that the unit in times would work and others wouldnt. Found unit with good voltage but working erratic. Replaced part and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model NTW4700YQ1
Near Worcester, MA 01605
Chris B.
Job Details: 10/09/2023
Complaint that the unit is not spinning out correctly. Found bad gear case and will need parts for full repair. Quoted parts and labor but customer decided to go another route. Collected trip fee.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Worcester, MA 01606
Chris B.
Job Details: 10/09/2023
Installed all parts and dishwasher running normal. Ran diagnostic test and no issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near South Hadley, MA 01075
Roger R.
Job Details: 10/09/2023
Sr 7737507139. ; ordrng 1 W10800793 (Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Belchertown, MA 01007
Roger R.
Job Details: 10/09/2023
Installed new ui housing and panel due to unit having error code F2E2. Unit under warranty see photo of receipt. Purchase date 9/6/2022 and has extended warranty also.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Cheshire, CT 06410
Jimmy R.
Job Details: 10/09/2023
"Checked over machine and found ice maker not maintaining any ice and ice chunks hanging from ice maker bail arm, checked over ice maker and Found thermistor zip ties broken off and hanging causing thermistor to not read found bail arm stuck thinking ice bin was full, replaced ice maker and cleared ice cycled unit and ice maker is filling and now cycling properly. Checked over all other operations and unit is cooling and working to factory specs ; used 1 W10873791 (Ice maker) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/09/2023
"Checked over unit and ran a diagnostics cycle found not errors in unit, customer advised me on her clothes would get tangled up and they where ripping when cycle was complete, checked over agitator and found unit needed the agitator replaced with new style customer does not want anything replaced she wants the machine replaced with new I advised her they are loud they do clunk and make noise this is normal operation she insisted she just wanted a new washer. Advised customer if any issue plz call customer service for help washer is functioning as designed and nothing more can be done since she wants a new unit if any other issue customer will need a second opinion"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/09/2023
"Tested unit an found washer stuck in a drain and spin cycle and would not reset, Ran a diagnostics to get unit out of a drain cycle recalibrated machine and unit went threw, ran a normal cycle and found washer hot water off advised to leave unit on tap cold found unit legs not level causing tub to lean forward and bang, adjusted legs and level unit ran a quick wash cycle and all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Southington, CT 06489
Jimmy R.
Job Details: 10/09/2023
"Checked over unit and found condensation building on side of freezer door and gasket found water filter dripping water when opening up filter housing, checked door gaskets and found sealing noticed a big gap around cabinet allowing warm air to get into freezer and fridge then unit would build up moisture, added silicone to cabinet to stop air from getting in adjusted and cleaned filter and o rings to stop filter from dripping. Checked over cooling and advised customer on leaving tall items in back witch will deflect the air from circulating properly advised tall items should be on the door so air can flow down the back of unit correctly. All operations are now working to factory specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Wolcott, CT 06716
Jimmy R.
Job Details: 10/09/2023
"Checked over unit and found customer hearing a loud whining and thumping noise wile unit is cooling, checked over machine and found noise coming from compressor and evaporator wile unit is cooling checked all line and adjusted filter dryer to stop making noises tested compressor and unit is running normally at this time advised customer to keep an eye on unit and any issue with noise call back, set temps and unit is operating as designed to"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near West Hartford, CT 06119
Chuck M.
Job Details: 10/09/2023
Installed evaporator fan and tested. Unit checked ok and went into defrost. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near New Britain, CT 06053
Chuck M.
Job Details: 10/09/2023
"Installed module Programmed and tested. Got F21 error code. Re ordered module. ; rqstng P&A on 1 WPW10396615 (display) and 1 W10857232 (module), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Shrewsbury, MA 01545
Angel R.
Job Details: 10/09/2023
Found diode glowing during operation and sparking. Will need to order new diode.; rqstng P&A on 1 W11256462 (diode)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ00
Near Shrewsbury, MA 01545
Angel R.
Job Details: 10/09/2023
"Installed parts, tested ok."
We serviced a
KITCHENAID COOKTOP
Model KFEG500ESS6
Near Belchertown, MA 01007
Roger R.
Job Details: 10/09/2023
Customer complaint of a sharp edges on the drawer front. The new drawer front is the same way and customer is not satisfied with the edges and did not want the new part installed as it was the same as the original. Customer also noticed and pointed out what appears to he hand prints inside glass door.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Dudley, MA 01571
Angel R.
Job Details: 10/09/2023
"Ran error codes, found F0E5 off balance load also F2E1 stuck button. Replaced slider, calibrated and ran test cycle. Both tested ok. Checked for error codes, none came back. Called tech line, checked clutch for continuity and will need new clutch. SR#7737507252; rqstng P&A on 1 W10754448 (clutch), used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Charlotte, NC 28217
Robert A.
Job Details: 10/09/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit was not going into defrost, the evap was covered in ice. I removed the ice, the unit has the updated harness so the brown wire is not an issue. I found the temp sensor in the wrong position probably causing an inaccurate reading. I corrected the temp sensor position and tested the unit for the cx. The unit is working as designed."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Charlotte, NC 28211
Robert A.
Job Details: 10/09/2023
"Cx was under the impression that an entire cooktop would be install in addition to the valve. I called the office and sorted out the issue. I spoke to randy, I had a single valve sent with me. I installed the single valve and the cx will be refunded the difference for the manifold. The unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS0
Near Charlotte, NC 28269
Robert A.
Job Details: 10/09/2023
"Cx complaint that the unit is stops running a few seconds after starting. I inspected the unit to confirm the complaint. I found no error codes, the unit starts then rattles for a few seconds then turns off. It does lose power, when I open the door the keypad and lights still work. I tested the vent fan and under light it works fine. The unit needs new high side parts. Im ordering a magnetron, diode and capacitor to resolve the issue.; ordrng 1 W10818686 (Magnetron) and 1 W11661583 (Cavity thermostat) and 1 W11256462 (Diode) and 1 W10561770 (Capacitor)"
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Charlotte, NC 28208
Robert A.
Job Details: 10/09/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON and 1 W11256462 DIODE UNIV
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Plainville, CT 06062
Ruben C.
Job Details: 10/09/2023
Checked unit found error code for low fan speed replaced blower tested operation normal used actual goods date cust did not have bill of sale on premises; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/09/2023
Replaced motor and both wash arms tested operation normal ran cycle no leaks observed diagnostics normal
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/09/2023
Checked unit could not find any leaks with unit unit is working normally could not duplicate any leak
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA1
Near Longmeadow, MA 01106
Mike K.
Job Details: 10/09/2023
"Unit is under 1yr wp warranty per service bench.Unit is not getting water, water valve is open and leaks water with good flow when loosening from inlet valve, measured 110vac at valve when suppose to be filling.Ordering valve and control. Office to contact to schedule return when parts come in.; ordrng 1 WPW10327249 (Valve inlet) and 1 W11659647 (Control)"
We serviced a
LG REFRIGERATOR
Model LFX31925sr/02
Near East Longmeadow, MA 01028
Mike K.
Job Details: 10/09/2023
"Found unit leaking from rf evap, clogged drain. Removed evap cover and steamed and would not clear. Accessed drains from rear and they were clear, kept steam going for several minutes from rf evap drain pan and eventually cleared. Cleared ice build up."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near East Longmeadow, MA 01028
Mike K.
Job Details: 10/09/2023
"Complaint of unit not operating/cleaning.Started cycle and drained fine, went through fill fine, wash motor not running.Replaced sump assy and testing fine, verified spray arm movement, and other functions working properly ; used 1 W11665769 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ03
Near Springfield, MA 01104
Mike K.
Job Details: 10/09/2023
"Unit is leaking at dispenser, found dispenser tube is knocked and scraped at top of door. Tried adding silicone grease to connection and less but still drips.Trimmed and working fine, but will not allow hinge cover to come on now, ; ordrng 1 W10445080 (Dispenser water tube)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01109
Mike K.
Job Details: 10/09/2023
"Replaced timer and tested on n timed dry, working fine"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UD2A
Near Westfield, MA 01085
Mike K.
Job Details: 10/09/2023
"Unit not starting, cs had replaced control and door switch, unit partially disassembled.Found control miswired and door frame bent, one contact on new door switch was pushed in farther then the other. Put original door switch back on. Was able to adjust door frame and get door back on.U/i does not give all options, bad u/I, but unit is functioning.Quoted for u/I switches/ labor and accepted.; ordrng 1 5304517587"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Granby, CT 06060
Mike K.
Job Details: 10/09/2023
Replaced u/I. Cs has said condensation has been much better since raising fr door on last visit.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Robert A.
Job Details: 10/09/2023
"Cx complaint that the clothes are wet at the end of the cycle. I inspected the unit to confirm the complaint. I found an error code: f7e1. I checked under the unit and found the shield bruised and scrapped. I removed the shield, there was no damage to the cam. I ran a service cycle, the unit did not agitate or spin. The actuator shifts fines. I replaced the capacitor, still no spin or agitate. I can hear the motor hum, when I spun the belt by hand it worked in agitate but not spin. The unit needs a new motor and capacitor to resolve the issue.; ordrng 1 W10832724 (Motor) and 1 W10721967 (Drive clutch) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, NC 28214
Robert A.
Job Details: 10/09/2023
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The heater came on at the end as well. The cx is not using rinse aid, I recommended using rinse aid and explained the difference in drying performance between metal and plastic tubs. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near East Hartford, CT 06118
Jeremy B.
Job Details: 10/09/2023
Installed new rails and removed icemaker old icemaker has no bail arm and new one didnt come with one. Left icemaker disconnected will order bail arm. ; ordrng 1 WPW10474785 (Bail arm)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Charlotte, NC 28210
Jeff L.
Job Details: 10/09/2023
Replaced control board unit ran and check3d okCall complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/09/2023
Found lamp and holder burnt and melted Im ordering 3 parts to make this a good repair.Part# W10886919Part# WPW10490593Part# W11325786; ordrng 1 W10886919 (Light bulb) and 1 WPW10490593 (Lamp holder) and 1 W11325786 (Control board) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Somers, CT 06071
Gary V.
Job Details: 10/09/2023
"Installed tub and wash plate and hub, also found suspension rods worn down, will submit and call.; rqstng P&A on 1 W11130362 (Suspension rod kit), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE , states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Gary V.
Job Details: 10/09/2023
"Installed new wash plate and hub, cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/09/2023
Found unit throwing a F7 E1 fault code which indicates a bad wash motor. All other components are working normal 10-17-23 am.Part#W11416362; ordrng 1 W11416362 (Wash motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/09/2023
Was trying to loosen the strike so it wouldnt catch hitting the frame. When doing so I snapped the strike and I need to get back out here rescheduled for10-11-23Part#W11458741; ordrng 1 W11458741 (Strike)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28226
Jeff L.
Job Details: 10/09/2023
"Found the bake and cook time buttons not responding all other buttons are good. Need to replace EOCWill return 10-13-23 ampart#W11594224; ordrng 1 W11594224 (EOC), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details: 10/09/2023
Found defrost drain line stopped up cleaned out restriction line is drying normal again. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details: 10/09/2023
Upon arrival I found items on the top 3 shelves freezing. The temp sensor in a glass of ice water is only pulling 5.6 ohms its gotta pull at least 8.8 ohms gonna put a new temp sensor on unit. I also found on the 2nd shelf thing pushed up against the back wall restricting the air from dropping and freezing things right where the air is restricted advised customer to keep things off the back wall. Unit ran and checked okCall completeSpoke with Nate SR#7737505287; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellington, CT 06029
Gary V.
Job Details: 10/09/2023
"Inspected and found f1e1 fault, defective main acu, replaced main acu and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near Windsor, CT 06095
Gary V.
Job Details: 10/09/2023
"Inspected and found Gearcase spline stripped and tub hub stripped and wash plate stripped, quoted and they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/09/2023
"Inspected and found wash pump no longer running, needs new wash pump, will order and call for return date.; ordrng 1 W11613479 (Wash pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/09/2023
"Installed new heater and man acu, cycled and tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG/AA04
Near East Granby, CT 06026
Gary V.
Job Details: 10/09/2023
"Inspected and found no water coming out dispenser, temps in fridge set in Celsius and running at 34 degrees, water lines and filter frozen, adjusted temps to recommended and also ice maker frozen over, repair kit needs to be replaced. Will submit estimate.; rqstng P&A on 1 Da82-02714a (Ice maker repair kit)"
We serviced a
SAMSUNG DRYER
Model DVG50R5400V/A3
Near Suffield, CT 06078
Gary V.
Job Details: 10/09/2023
"Inspected and found dryer heating but vent exhaust has partial clog in it, and informed customer."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Suffield, CT 06078
Gary V.
Job Details: 10/09/2023
"Inspected and found tub hub stripped, attempted to remove wash plate but its seized, will submit estimate and call.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Tub hub)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/09/2023
Washer randomly giving F3E1 error( pressure sensor fault) ran through self test and found pressure switch faulty. Replaced and ran through self test all checks ok. ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Marlborough, CT 06447
Jeremy B.
Job Details: 10/09/2023
Installed new console. And customer said unit randomly not draining. Replaced pump all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
MAGIC CHEIF REFRIGERATOR
Model n/a
Near Wrentham, MA 02093
Aimee Z.
Job Details: 10/09/2023
Found the condenser fan needs to be replaced and the fridge gasket tornThe fan isnt cooling compressor running hot and very little air flowMy calling customer with pricing of part old magic chief
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Milford, MA 01757
Aimee Z.
Job Details: 10/09/2023
Steamed out fridge evap and replaced the fan. Went to replace the filter housing was differentRe check number order wrong filter head; ordrng 1 W11482384 (Filter head)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Weddington, NC 28104
Jonathan J.
Job Details: 10/09/2023
"I replace light and transformer a Tested operations door is closing normally with no issues husband stated wife likes to close door very soft and quietly cannot do that with this specific model must be closed, firm and follow through all the way by holding handle. No additional issues found with Microwave New Error codes in fault history with oven or microwave. No additional issues seen."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, SC 29745
Mitch H.
Job Details: 10/09/2023
"Checked and found leak coming from water inlet, plastic cracked. Ordering inlet assembly. Called checked part availability and scheduled return visit for 10/13 12-5; ordrng 1 W11513255 (Inlet assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near York, SC 29745
Mitch H.
Job Details: 10/09/2023
Found that door has a soft spot indicating a void in the insulation causing condensation and frost buildup in freezer. Ordering complete freezer door. Customer also showed a video of noise unit is now making. Could not duplicate noise at the time but based on video ordering evaporator and condenser fan motors. Advised customer that door would ship directly to him and he would need to inspect door and call office to schedule return visit. ; ordrng 1 W10815701 (Freezer door) and 1 W11127829 (Condenser fan motor) and 1 W11575358 (Evaporator fan motor)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/09/2023
Complaint door will not close. I found door closure. Issue is due to a mission latch strike I am ordering a strike latch kit. No additional issues found. ; ordrng 2 W11545309 (Latch hook)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Unionville, NC 28110
Jonathan J.
Job Details: 10/09/2023
Complaint doorhandles are all extremely loose. I found complaint true. I tightened up all set. Screws tested operations. No additional issues reported by customer at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mint Hill, NC 28227
Robert A.
Job Details: 10/08/2023
Cx complaint that the unit is still producing plastic shavings. I inspected the unit to confirm the complaint. I rotated the washplate and heard friction under the plate. I removed the washplate and found a ruler. The ruler has damaged the washplate. The wash plate needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10902814 (Wash plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Matthews, NC 28105
Robert A.
Job Details: 10/08/2023
Cx complaint that the unit is still not cooling. I inspected the unit to confirm the complaint. I found the evap frozen again. I noticed the brown wire disconnected. I replaced the defrost harness and wrapped the brown wire connector in foil tape. I tested the unit for the cx. The unit is working as designed.; used 1 W11546681 (HARNS-WIRE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mint Hill, NC 28227
Robert A.
Job Details: 10/08/2023
"Cx complaint that the unit is not making ice again. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran multiple tests related to the IM. 56 (E0), 57 (passed 01), 45 (no water, valve engaged), 36 (passed), 15 (passed). The IM is not filling with water, needs a new fill tube heater. Im ordering the part for the return.; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
N/A N/A
Model WFE540H0AS0
Near Charlotte, NC 28269
Robert A.
Job Details: 10/08/2023
"Cx complaint that the units oven is not heating. I inspected the unit to confirm the complaint. I found all cooktop burners work fine. I tested the bake function and no heat was produced. I checked the bake element, there were no breaks. I checked the terminal block and found the element connector had a thermal event. I repaired the element and replaced the element with one from TS. I tested the unit for the cx. The unit is working as designed.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Robert A.
Job Details: 10/08/2023
"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the terminal block is getting 0v. I checked the wall outlet and found the wall outlet also has 0v. I checked the circuit breaker and found the dryer breaker off. I switched the breaker and tested the unit for the cx. The unit heats, tumbles and has decent airflow. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Charlotte, NC 28208
Robert A.
Job Details: 10/08/2023
Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the strike has separated so the lid lock can not engage. I replaced Th strike with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW4
Near Charlotte, NC 28214
Robert A.
Job Details: 10/08/2023
Cx complaint that the unit is clicking when the drum rotates. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I noticed a noise coming from the drain tube hitting the rear panel. I suggested the cx use a zip tie or some sort of fastener to secure drain and water tubes on the back of the unit to eliminate the noise. The unit is working as designed.
We serviced a
WHIRLPOOL ASS REFRIGERATOR
Model WRX735SDHZ07
Near Iron Station, NC 28080
Ryan S.
Job Details: 10/07/2023
"Retuned to install compressor. Installed compressor, found no leak after evacuating Freon. Installed new compressor and pulled vaccum for steady 20 min. Charged with 53g r600. Frost pattern visible. Informed customer to give 24-48 hours for proper cool. Verified proper operation. Left evap with customer."
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 10/07/2023
"Returned to install control harness and shifter. Replaced parts and ran service mode , verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/07/2023
"Customer complained unit not working, cuts off after sense. Ran service auto diagnostic and unit wouldnt go into spin. Inspected under unit and found one harness to stator motor was not connected. Connected harness and harness clicked and will not pull off. Must have been loose from factory. Customer said unit never worked. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, NC 28164
Ryan S.
Job Details: 10/07/2023
Customer complained rinse aid leaking. Found damaged dispenser. Replaced from ts. Reassembled and shied customer how unit dispense works. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Cornelius, NC 28031
Ryan S.
Job Details: 10/07/2023
Returned to install ice maker ordered by previous tech. Installed icemaker and unit cycled and filled with water. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28269
Ryan S.
Job Details: 10/07/2023
"Customer complained unit works then stops working about every 3 times. Ran service mode and found f7e 1 error. Ran service test and actuator was really loud and worked but shifted several times before working. Replaced actuator from ts. While replacing actuator found belt cover was missing, and screws were missing. No signs of cover being screwed in so part has been missing since purchase. Ordering belt cover and screw. Informed customer office will call when part comes in. ; ordrng 1 W11409708 (Cover) and 2 WP22001995 (Cover screw)s, used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Southington, CT 06489
Jeremy B.
Job Details: 10/06/2023
"Found lid lock broken again. Replaced and tested all checks ok. Found broken ground plug on power wire could be contributing to problems needs new power cord. ; ordrng 1 W10877409 (Power cord), used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Cheshire, CT 06410
Jeremy B.
Job Details: 10/06/2023
Dryer making a slight thumping noise. Opened unit and found good roller wheels and pulley. Found the lip on drum making noise will order new drum. Recommend customer clean vent. ; ordrng 1 W10545923 (Drum)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Prospect, CT 06712
Jeremy B.
Job Details: 10/06/2023
Customers complaint is dishwasher not powering on. Dishwasher plugged into a GFCI and its tripped. Reset GFCI and dishwasher now working properly. Charged customer service
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Prospect, CT 06712
Jeremy B.
Job Details: 10/06/2023
Washer not spinning out. Found gearcase very loud. Quoted customer they will pass.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Prospect, CT 06712
Jeremy B.
Job Details: 10/06/2023
Front left and front right burners cycling very high. Will order new switches. ; ordrng 1 W10437097 (Lf inf sw) and 1 W10312185 (Rf inf switch)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Waterbury, CT 06708
Jeremy B.
Job Details: 10/06/2023
Installed new compressor and filter drier. Pulled vacuum then recharged with 3.7oz of r134a please allow 24hrs for temps to stabilize.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/06/2023
Replaced all parts advised customer to run tap before starting dishwasher when I would drop the door it fogged up my glasses which is a good sign of heat coming out of dishwasher. I also advised customer to keep jet dry in unit. Unit ran and checked ok Call complete; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS
We serviced a
LG WASHER
Model WM2650HWA
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/06/2023
Tim and I dropped dryer down off washer and when we took too off we seen the triple solenoid valve leaking one of the solenoids are cracked needs to be replaced. Office will call customer when part comes in. The total job with 129 deduction is $408.04Part#5220FR2075L; ordrng 1 5220FR2075L (Triple valve)
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Ryan S.
Job Details: 10/06/2023
"Cam dot replace parts ordered by previous tech with JW. Installed control boards, UI panel and two harnesss reassembled and unit now working properly. Showed customer."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Charlotte, NC 28214
Ryan S.
Job Details: 10/06/2023
"Customer complained unit not heating, found magnatron not working, ordering magnetron. Scheduled return call for 10-12-23 am. Has to be with other Castro call with oven. ; ordrng 1 WPW10693025 (Magnatron)"
We serviced a
LG WASHER
Model WT4801CW
Near Stafford, CT 06076
Gary V.
Job Details: 10/06/2023
"Inspected and found suspension rods worn out, quoted and they will call if wants repaired."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gastonia, NC 28056
Ryan S.
Job Details: 10/06/2023
"Customer complained rack keeps falling out. Said part feel off. Found rack stop was broken, will fit back on but pops off when pushed on from rack. needs rack stop. Ordering rack stop. Scheduled return call for 10-11-23 pm. ; ordrng 1 WPW10082861 (Stop)"