Service History 12 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/13/2025

I replaced all previously ordered parts doors now closing properly no further issues found with dishwasher at this time.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ19

Near Catawba, SC 29704

Jonathan J.

Job Details: 06/13/2025

"Replaced fill tube unit still leaking around with kit installed applied sealer gum, no leakage occurring anymore.; used 1 212643 (SEALER-GUM) from stock"

We serviced a

KITCHENAID WALL OVEN DBL

Model KODC504PPS01

Near Simsbury, CT 06070

Mike K.

Job Details: 06/13/2025

"Unit is under 1yr wp warranty per receipt. Intermittent failure of the back/delete button on touch screen, cs showed me it failing, though worked for me after that.Ordering u/I. Bottom oven works fine. Office to contact to schedule return; ordrng 1 W11701318 (Console u/i)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Southington, CT 06479

Jimmy R.

Job Details: 06/13/2025

"Checked over unit and found doors uneven and unit tipped forward and rocking. Found rollers to level unit broken and found door Handle dented, replaced rollers and leveled unit to stop from rocking and moving adjusted door to sit flush and replaced handle customer had sent to them, checked over all operations and unit is now working to specs"

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS09

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/13/2025

Installed magnetron and inverter again heated up unit and microwave is now heating and working to specs

We serviced a

MAYTAG WASHER TL

Model MVWB765FW2

Near Wolcott, CT 06716

Andre

Job Details: 06/13/2025

"Ck unit and remove defective GearCase with slider,clutch stator and rotor and install all new parts calibrate and run rapid wash cycle and unit is now operating to manufacturers specs also inform customer that cold water valve is for the house is completely rusted and dripping"

We serviced a

SAMSUNG REFRIGERATOR SXS

Model RS25H5111BC/AA

Near Enfield, CT 06082

Mike K.

Job Details: 06/12/2025

"Unit not cooling yet n ff, fr is ok. Evap panel assy shows as nla, fan is what is not working, but shows out of stock, after hours. Saved quote and cs to call office to see if part can be found and price. Saved estimate and collected for service call. Cs was advised if part is located and repair done, to turn off unit day before as need it thawed to get the evap panel off. Did come off today and the rf evap has a full frost pattern. Collected service call"

We serviced a

MAYTAG WASHER TL

Model MVW5430MW2

Near Longmeadow, MA 01106

Mike K.

Job Details: 06/12/2025

"Unit is under 1yr wp warranty per service bench. Complaint of unit tripping intermittently breaker, goes through a gfi outlet, but is tripping breaker. Believes it is during spin cycles. No errors in history.Ran quick wash cycle through fill and agitate, ran fine. Ran drain and spin cycle, ran full cycle. Peak draw of almost 8 amps with an empty basket. Completed fine.Unit is on a 20a newer breaker and an electrician was out pronouncing electric good and says it is only outlet on that breaker. Cs says they also tried on another outlet and it also tripped there and that is also a 20A breaker. No signs of damaged wires on lower unit. Called techline. Documented findings. No direction given transferred to safety who documented it there as well.SR# 7741766025. Safety had a different case #SR# 7741750394."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near East Longmeadow, MA 01028

Mike K.

Job Details: 06/12/2025

"Unit is under 1yr wp warranty per service bench.. just purchased and installed, fails 6 minutes into cycle, not draining. Drain pump not running , cannot hear running. Verified 120vac to pump, tried again and can hear pump running, though not draining. Found a plug was in the disposal attachment line, removed and unit operating fine"

We serviced a

WHIRLPOOL DRYER

Model WGD4850BW0

Near East Longmeadow, MA 01028

Mike K.

Job Details: 06/12/2025

"tumbling but not heating, decent airflow in vent. Found open thermal fuse, quoted for fuse/labor. Replaced and unit heating, verified unit cycling; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Union, CT 06076

Mike K.

Job Details: 06/12/2025

"Unit is under authorization J1EB371DPL1. Has had numerous issues since purchase, looks like our first time out. Unit has been getting f8e-4, water down in tray, unit slightly tipped forward. Adjusted front feet to have unit slightly tipped back, cleared tray and showed cs where it was. Explained possible dish placement or soap image can cause overflow. Ran diagnostic cycle and completed fine. Drain motor is working but a little rough sounding.Only other error in history was a f9e2. Removed pump and signs something scraped, but not in the rear this times , when running empty could hear pump falter, changing sounds to almost just a hum at times. Per office notes attempted to contact tech line to document, no answer after 30 minutes, ended call.Replaced drain pump and running smoother with no variance like old pump.Cs to monitor"

We serviced a

MAYTAG WASHER TL

Model MVWB835DC4

Near Palmer, MA 01069

Chris B.

Job Details: 06/12/2025

Complaint that the washer would not turn on. Found bad control board. Quoted for parts and labor. Customer will contact manufacturer to verify why the control board has failed so soon. Customer not happy with this issue. Collected trip fee.

We serviced a

MAYTAG WASHER FL

Model MHW5630HW0

Near Waterbury, CT 06705

Andre

Job Details: 06/12/2025

Ck unit with help from customer lift basket/Tub to install spring swap out shocks with pressure hose and bellow and ran unit and drain and unit operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW4850HW3

Near Granby, CT 06035

Mike K.

Job Details: 06/12/2025

"Replaced control, new part was correct part number, but housing was incorrect as original was held by tabs , new by screws, board looks the be the same, swapped housings and working fine. Ran diagnostic cycle fine. Recalibrated. Cs to monitor."

We serviced a

WHIRLPOOL M/W OTR

Model WMMS3130RS01

Near Windsor Locks, CT 06096

Mike K.

Job Details: 06/12/2025

"Unit is under 1yr wp warranty per service bench. Unit not on, wont run. Found no voltage at outlet. Found breaker tripped, reset and unit is working properly. Heated cup of water 3 times with no issue"

We serviced a

MAYTAG WASHER TL

Model MVWC565FW1

Near Suffield, CT 06078

Mike K.

Job Details: 06/12/2025

"Unit not running , not powering on. Found 120vac to control, no ready light and not functioning. Quoted for control/labor. Denied. Collected for service call. Also had an old Maytag washer/dryer set that she had some questions on parts costs. Washer parts were nla and dryer parts are available. Quoted for diagnosing, but neither likely to be repaired so denied."

We serviced a

WHIRLPOOL WASHER FL

Model WFW75HEFW0

Near Southington, CT 06489

Andre

Job Details: 06/12/2025

Ck unit upon arrival found unit has no model no serial tagged. Model serial tagged is faded. While there run full diagnostic on unit and unit full wash and spin and drains all the water. Customer did stated that unit had magically started to work and she was able to wash. No failure at this time I also did inform customer any further issue warranty would need to Authorize repair due to unrecognizable model serial tagged. Unit working and draining good as of today

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/12/2025

"Checked over fridge and found unit cold but not freezing items, checked frost pattern and found lower part of evaporator frosted up but not top half this is causing poor cooling. Removed Freon charge and blew unit out with 250 psi of nitrogen recharged system and monitored pressures/ frost pattern. Unit pressures now reading normal frost pattern fully frosted and operating to specs"

We serviced a

SAMSUNG DRYER

Model DVE45T3200W/A3

Near Belchertown, MA 01007

Chris B.

Job Details: 06/12/2025

Complaint that the dryer is not drying not starting. Found belt came off due to heavy lint buildup. Removed all debris and adjusted belt and unit working normal. Ran the unit for 15min and all is fine. No issues found with the performance of the dryer.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQA59CNKZ

Near Spencer, MA 01562

Chris B.

Job Details: 06/12/2025

Complaint that the fresh food section light is not working. Found bad Led module. Replaced module and trim and unit working properly.

We serviced a

GENERAL ELECTRIC WASHER TL

Model PTW600BSR1WS

Near Springfield, MA 01118

Gary V.

Job Details: 06/12/2025

"Inspected and found Ui panel not responding properly, measured 120v at main acu but unit not powering on. Will submit estimate and call for return date.; rqstng P&A on 1 WH10X32875 (Ui panel) and 1 WH22X35537 (Main acu)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Springfield, MA 01119

Gary V.

Job Details: 06/12/2025

"Inspected and found timer bound up and knob broken, will order part and return to repair. S-code in notes.; ordrng 1 W11685947 (Timer and knob kit)"

We serviced a

FRIGIDAIRE RANGE

Model FCRE3083ADA

Near Springfield, MA 01129

Gary V.

Job Details: 06/12/2025

"Inspected and found left front/rear burner switch staying on high when turned to low, needs infinite switchs, will submit and call for return date.; rqstng P&A on 1 5304522966 (Infinite switch) and 1 5304522918 (Infinite switch)"

We serviced a

LG RANGE

Model LREL6323S.OSTLLGA

Near Walpole, MA 02071

Aimee Z.

Job Details: 06/12/2025

Installed new outer glass didnt new others.Called spoke to Nicole send pieces dont needs back and have Cust callBack for credit

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Medfield, MA 02052

Aimee Z.

Job Details: 06/12/2025

Installed new tune up kit complete; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

GE REFRIGERATOR FDB

Model ZIS420NXB

Near Franklin, MA 02038

Aimee Z.

Job Details: 06/12/2025

Installed new control and wait to started up.Fridge maintained temps since Glenn was there

We serviced a

WHIRLPOOL WASHER TL

Model WTW7120HW0

Near Attleboro, MA 02703

Aimee Z.

Job Details: 06/12/2025

Installed new valve and harness tested complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Grafton, MA 01536

Glenn

Job Details: 06/12/2025

Found dishwasher not draining due to improper installation. Customer instruction the disposal drain plug was not removed causing the dishwasher to not drain. Dishwasher tested all ok

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PB0

Near Worcester, MA 01610

Glenn

Job Details: 06/12/2025

"Removed wash plate but the spline will not come off the gear case, we will need to order parts for repair ; ordrng 1 W11510461 (Wash plate) and 1 W11449841 (Gear case)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW1

Near Worcester, MA 01604

Glenn

Job Details: 06/12/2025

Customer not home the office reached him and said someone was there. Ive waited for over a half hour for the customer. Will need to reschedule.; dspstn on spec-tagged invntry: 1 W10324651 HUB

We serviced a

MAYTAG WASHER TL

Model MVW7230HW1

Near Mint Hill, NC 28227

Caleb

Job Details: 06/12/2025

"Screw that holds rotor in place is stripped. I believe it happened to AD as well. Attempted to remove bottom hex bolt and metal screw broke preventing me from removing the screw, will need a rotor as well for repair. Did try to use an easy out but to no avail. Red lock tite preventing me from removing screw out put on by manufacturer. Need to cut off rotor or use drill bit to break head off bolt to remove rotor, regardless need rotor in case of damage, unit run and works fine outside of a small tapping noise that I was not able to replicate; ordrng 1 W11260238 (Rotor) and 1 1234567890 (2x frame)"

We serviced a

WHIRLPOOL WASHER FL

Model WTW4816FW0

Near Charlotte, NC 28227

Caleb

Job Details: 06/12/2025

"Unit needs new Gearcase, Gearcase has leaked out oil and causing unit to scream during a spin getting oil on all components causing intermittent operation. Cold water valve defective causing a slow fill, when entering diagnostics and running tests mode unit shuts off and kicks out of diagnostics. Unit needs to be rebuilt. Ordering all components for repairs. ; ordrng 1 W11454741 (Gearcase) and 1 W11497303 (Motor) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 WPW10625045 (Cap) and 1 W10913953 (Actuator) and 1 WP3951744 (Agitator) and 1 285809 (Agitator kit) and 1 WP21366 (Nut) and 1 W10554251 (Spin basket) and 1 WP389140 (Drive block) and 1 W11124783 (Control) and 1 W11210459 (Inlet valve)"

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF30BB6200QLAA

Near Bessemer City, NC 28016

Ryan S.

Job Details: 06/12/2025

"Return to install an icemaker, install icemaker icemaker filled with water verified proper operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Charlotte, NC 28270

Clinton

Job Details: 06/12/2025

Installed new panel on dishwasher no issues with panel sealing properly

We serviced a

MAYTAG WASHER TL

Model MVWX655DW1

Near Charlotte, NC 28270

Clinton

Job Details: 06/12/2025

Unit as multiple failures drain pump is broken. Suspension is bouncy and the geared leaks oil order parts for repairs need 2x time frame office will call once parts arrive; ordrng 1 W11454734 (Gearcase) and 1 W10876600 (Drain pump) and 1 W11130362 (Suspension) and 1 W10902814 (Washplate)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/12/2025

"Tested and found dryer heating, cycling and operating properly. Customer says issue is vent hose is not attached. Connected hose. Tested again, operating properly."

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/12/2025

"Customer complained unit draining by itself . found pressure system fault stored . needs new control board control board, not covered by s code . Quoted 502.04 . Customer Wanted repair. Collected via card. Marked pre id board that was not yet received as will bring in return visit ."

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LC1

Near Denver, NC 28037

Ryan S.

Job Details: 06/12/2025

Customer complaint unit made loud noise and stopped working upon arrival. Found rotor had fell off. Check slider did not see any damage. No slider in ts upon arrival . Ordering slider kit for rotor bolt customer is going on vacation and her mother was at the house. Call customer to schedule a return call. ; ordrng 1 W10734521 (Slider)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Stanley, NC 28164

Ryan S.

Job Details: 06/12/2025

Returned to install belt and belt cover. Installed parts ran agitate and spin. Verified proper operation. .

We serviced a

GE DISHWASHER

Model GDT550PGR3WW

Near Norton, MA 02766

Aimee Z.

Job Details: 06/12/2025

Installed drain after 4 drains blew error codes Needs drain hose 31.25Balance 173.13; ordrng 1 Wd24x34763 (Drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Belmont, NC 28012

Ryan S.

Job Details: 06/12/2025

"Customer complaint icemaker, not working Connor arrival found icemaker harvest air replaced icemaker ran icemaker. Fuel icemaker did not fill with water icemaker filter tube heater not operating ordering ice maker fill tube heater and valve. Scheduled return call w customer. ; ordrng 1 W11579561 (Valve) and 1 W11087201 (Fill tube heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB05

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/12/2025

Customer complained icemaker working but not getting water found faulty valve replaced valve from icemaker kit. Once reinstalling found copper line to icemaker valve was drip leaking. No signs of damage prior office. Maintenance Guy said it had been leaking before he will call plumber to replace copper line to icemaker valve verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Gastonia, NC 28054

Ryan S.

Job Details: 06/12/2025

Customer complain it would not drain. Unit was a new build found drain plug in disposal was not taken out. Took out drain plug for customer. Unit now draining verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR BM

Model wrb322dmbm03

Near Gastonia, NC 28054

Ryan S.

Job Details: 06/12/2025

Turn to install new icemaker install new icemaker after installing icemaker icemaker started cycling and field with water. Verified proper operation for customer to give 24 hours for production.

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Fort Mill, SC 29715

Clinton

Job Details: 06/12/2025

Replaced control Rand diagnostics after unit working properly after repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Fort Mill, SC 29715

Clinton

Job Details: 06/12/2025

Unit has a failed motor I do not have on my truck stock order new sump assembly office will need to call once part arrives ; ordrng 1 W11613480 (Sump a)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Mill, SC 29715

Clinton

Job Details: 06/12/2025

Installed new per service pointer and s code. Unit bushings were leaking no leaks after new install ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/12/2025

"Replaced parts, tested operations new further issues found unit is igniting properly on all burners now"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, NC 28210

Caleb

Job Details: 06/12/2025

"SR#7741701323. Intermittent operation of the start button, unit needs new control. Control on back order. Collected service call. ; ordrng 1 W11683480 (Control)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/12/2025

"Complain dryer, scraping against the lid all the time dryer does not seem to be drying properly, taking an excessive amount of time to dry clothing. I found dryer is heating properly. That hose behind dryer is collapsed fully causing a venting restriction. Also vent going outside is disconnected causing vent to go inside of customers wall slightly also causing restriction. After adjusting hood lid no further issues found with dryer at this time."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/12/2025

Complaint not igniting properly I replaced harness unit now ignoring properly no further issues found.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28210

Caleb

Job Details: 06/12/2025

"Unit tests and functional at this time. Found Handel to dryers lent screen was missing. Advised customer to contact whirlpool for replacement. Did find excessive amount of lent in vents Leaving home. Advised customer to contact Vent Wizard for removal of excess lent, unit tests fine."

We serviced a

AMANA COOKTOP

Model ACR4203MNS0

Near Worcester, MA 01604

Glenn

Job Details: 06/12/2025

Complaint left front burner does not heat properly some does not turn on and the others do not remain on high. Found left front burner temperature sensor causing no heat. Replaced burner and switch. Customer instruction on the burner operation ( they will not remain on high and will cycle off and on when on high this is normal ) tested all ok ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

We serviced a

MAYTAG WASHER FL

Model MHW5630HC3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/12/2025

"Checked and found door bellows damaged with a piece missing from bottom front. Removed and replaced bellows. Tested, washer operating properly with no leaks.; used 1 W11314648 (Bellows) from stock"

We serviced a

MAYTAG WASHER TL

Model MVWB765FW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/12/2025

"Arrived, found that drain pump ordered was incorrect. Had correct pump on truck. Removed and replaced pump. Tested, pump and all other functions now operating properly.; used 1 W10876600 (Drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHB01

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/12/2025

"Tested and found ice maker would cycle but not call for water. No issues with dispenser operation or door wiring. Removed and replaced ice maker, tested, cycling and calling for water and filling correctly. All now operating properly."

We serviced a

MAYTAG WASHER TL

Model MVW7232HW1

Near Charlotte, NC 28278

Caleb

Job Details: 06/12/2025

Customer complaint of unit shaking during spin. Found screw that holds rotor to stator had fallen out. On further inspection found Gearcase is leaking oil. Sent customer quote for repairs. Customer decided to contact whirlpool. Collected service call

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/12/2025

Complaint lint sticking to both sides of the air filter lint coming out of bottom of dryer door as well as humidity and water taking three or more cycles to dry for garments dryer is still getting hot. I found all complaints are true. I found unit vent out of the roof and has a restricted vent going outside When vent is connected behind dryer after disconnecting vent and running dryer copious amounts of lint blew out of dryer vent. No further issues found with dryer at this time. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRFF507HPS03

Near Weddington, NC 28104

Jonathan J.

Job Details: 06/12/2025

Complaint compressor locked up humming and clicking replaced compressor vacuumed unit down to -29 psi for over 25 minutes. System held pressures without moving filter. Beads are clear white but were covered in oil per picture. Pressure tested to 250 psi with nitrogen no leakage or restrictions Found as of right now if customer calls back unit could potentially have a floating restriction I attached directly to capillary tube and pressurized to 300 psi with compressor open allowing nitrogen to flow out of compressor before reassembling and then repressure testing and verifying no leakage using soapy bubbles amp drive compressor is running at .85 Amps -10 psi -9 psi steady on low side 90 psi on high side upon departure evaporator has a full frost pattern developing going all the way across that does not easily dissipate when touched

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW0

Near Rock Hill, SC 29730

Clinton

Job Details: 06/12/2025

On arrival unit was working as designed can find any issues nothing to be done at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near York, SC 29745

Mitch H.

Job Details: 06/12/2025

Checked and tested. Found evaporator fan not running causing ice buildup. When defrosting water dripping into RC compartment. Ordering fan. Checked part availability and scheduled return for 6/20 AM ; ordrng 1 W11369036 (Fan)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ5

Near York, SC 29745

Mitch H.

Job Details: 06/12/2025

"Customer said that she was using oven and needed to raise temperature fro 325 to 400. Said oven dropped to 250 before heating again. Checked and tested oven. Ran diagnostics, no error codes. Set oven to 350, heated and cycled normally. Raised temperature to 425, oven relit and reached temperature correctly. Raised temperature again to 475, relit and reached temperature properly. Oven operating as designed. No issues found."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near York, SC 29745

Mitch H.

Job Details: 06/12/2025

"Tested and ran diagnostics. Found long fill error. Entered manual tests for valves. Found cold valve not actuating. Checked and confirmed power to valve from control but solenoid not working. Removed and replaced valve assembly, tested, both valves now operating properly. Tested washer, all components operating properly.; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Holden, MA 01520

Glenn

Job Details: 06/12/2025

Found control in a constant drain state when no water Is in the washer and it will not stop checked the pressure switch hose and port all is clear. Will need the control board. ; ordrng 1 W11603810 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRMF3636RZ00

Near Fort Mill, SC 29708

Caleb

Job Details: 06/12/2025

Replaced door sent by whirlpool. Unit checks fine.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Auburn, MA 01501

Glenn

Job Details: 06/12/2025

"Complaint not starting. Error F1E1 main control fault, F7E1 tachometer not detecting spin speed tested motor winding tested good at 4.5 & 4.5 tested shifter found tachometer open. Needs control and actuator. Repair declined"

We serviced a

WHIRLPOOL WASHER TL

Model WTW7000DW3

Near Millbury, MA 01527

Glenn

Job Details: 06/12/2025

"Found multiple error codes for long fill F8E1, LF and long drain F9E1 tested voltage to hot water valve no power from the control further more the hot valve tested open and drain pump impeller is damaged. Would need to replace the control board valve and drain pump. Repair declined"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Indian Land, SC 29707

Clinton

Job Details: 06/12/2025

Opened path damage on the corner have to reorder parts ; schdld next appmnt for 6/16 MON PM

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS10

Near Springfield, MA 01108

Gary V.

Job Details: 06/12/2025

"Inspected and found upper oven bake igniter broken, replaced with new igniter and cycled tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM02

Near Springfield, MA 01105

Gary V.

Job Details: 06/12/2025

"Inspected and found module no longer working, will submit and call for return date.; saved tckt"

We serviced a

WHIRLPOOL WASHER TL

Model Wtw6120hw2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/12/2025

"Checked unit for errors and found F7e6 motor circuit open, F0e5 off balance load, checked motor and could not find any open circuit. Ran machine thew a full wash cycle with clothes and noticed tub hitting pan underneath machine lifted machine and leveled running the full wash cycle and unit went thew spun out and worked perfect. Ran another cycle to check again and unit went threw spinning out clothes dry. Advised customer unit may have a faulty control giving issues advised it may need to be replaced, they will try unit and if anything happens replace machine or contract whirlpool for help on cntrl"

We serviced a

MAYTAG WASHER TL

Model MVW5430MW1

Near Wallingford, CT 06492

Jimmy R.

Job Details: 06/12/2025

"Tested washer due to leaking and found water would leak when unit would drain, traced leaking water and found drain line connection at back of unit not sealing tight causing water to drip, added tape to inside of connection and reconnected drain line with clamp to stop leaking water. Ran unit thew a few drain cycles and unit is now dry and operating to specs ; used 1 61504 (Tape) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ15

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/12/2025

"Checked over unit and found door gaskets ripped and not sealing causing frost and moisture build up inside unit. Replaced door gaskets and heated to seal against cabinet. Found freezer gasket collecting moisture due to door not sealing, heated gasket and adjusted door to seal added silicone to cabinet to stop warm air. Checked over all other operations and unit is now working to specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

GENERAL ELECTRIC WASHER TL

Model PTW600BSR1WS

Near Waterbury, CT 06705

Jimmy R.

Job Details: 06/12/2025

"Tested washer and found when customer would run a wash unit would make loud noises especially when spinning, ran a cycle and found tub shifted to the left and bouncing against side of cabinet causing unit to make loud noises. Leveled unit so tub was level ran a diagnostics and found off balance error f5, cleared codes and recalibrated machine. Ran a wash and a spin unit is now operating normally"

We serviced a

MAYTAG REFRIGERATOR FDB

Model MZD2666KEW

Near Berlin, CT 06037

Andre

Job Details: 06/12/2025

Ck unit upon arrival and install block fill. On previous visit I had tape air hole with appliance tape and has been maintaining temperature since then unit now operating to manufacturers specs

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Oxford, MA 01540

Chris B.

Job Details: 06/12/2025

Complaint that the dryer is drying out the clothes properly. Found slow airflow on the venting and wiped down clean the moisture sensor strips and unit drying normal.

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT541SZDW01

Near Webster, MA 01570

Chris B.

Job Details: 06/12/2025

Complaint that the refrigerator is not cooling properly. Found freezer packed with ice and evaporator fan not running. Quoted for parts and labor. Replaced part and all running normal. 1yr warranty on parts and labor. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR BM

Model WRB322DMBW05

Near Sturbridge, MA 01566

Chris B.

Job Details: 06/12/2025

Complaint that the freezer light will not work. Found bad door switch. Replaced with TS# W11396033. Unit working normal. Unit still under warranty. Call office and NR approved the unit is under warranty.; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL WASHER FL

Model WFW6605MW1

Near West Springfield, MA 01089

Gary V.

Job Details: 06/12/2025

"Inspected and found f4e1 and f8e1, no signal from heater and low or no fill. Will order parts necessary and call for return date. Needs 2 hours and 2 techs. Unit is stacked.; ordrng 1 W11682061 (Main acu) and 1 W11314664 (Heater) and 1 W11688994 (Hot valve) and 1 W11688995 (Cold valve)"

We serviced a

FRIGIDAIRE REFRIGERATOR SXS

Model PHS69EHSS2

Near West Springfield, MA 01089

Gary V.

Job Details: 06/12/2025

"Inspected and found multiple problems, condenser fan motor worn out and air damper broken and making noise, quoted and he will call."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model GI7FVCXWY02

Near Charlotte, NC 28277

Jonathan J.

Job Details: 06/12/2025

"Complaint about two weeks ago unit stopped making ice. Replaced water filter as water was dispensing slowly no change on icemaker unplugged unit about a week ago. Let it sit for about five minutes unplugged plugged it back in. Still no ice. Unit started making ice about 3 days ago. I found upon arrival ice bin is completely full of ice and dispensing ice perfectly fine out of door. There are no error codes for icemaker in diagnostics history. I suspect waterline flash froze, causing no ice issue to occur. Im just waiting allowed the waterline to defrost allowing water to get to icemaker allowing unit to make ice perfectly fine left icemaker with customer."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ11

Near Plainville, CT 06062

Andre

Job Details: 06/12/2025

Ck unit upon arrival and customer only received 1 door spoke with Lisa and inform customer to contact office when he received the other parts ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bristol, CT 06010

Andre

Job Details: 06/12/2025

Ck unit upon arrival and found no operation Ohm out and jump out all fuses and still no operation turn timer in the off position and found timer still operation when view but sigh glass in rear of timer order timer for replacement with thermal fuse ; ordrng 1 WPW10185982 (Timer) and 1 Wp3392519 (Thermal fuse)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS0

Near New Britain, CT 06052

Andre

Job Details: 06/11/2025

Ck unit upon arrival and per customer unit is clicking multiple time before lighting. Remove and found ignitor bake working and striking properly adjust ignitor closer to burner and unit is now operating on a single strike and light right away unit now operating to manufacturers specs

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Rock Hill, SC 29730

Clinton

Job Details: 06/11/2025

Installed new control and ran diagnostics no errors or issues after repair

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28209

Caleb

Job Details: 06/11/2025

"Replaced all parts previously ordered. Tested unit when it was pulled out of the closet after repairs and the unit sounded and tests fine, even the tenant agreed, but when the unit is pushed in the closet the sound of the dryer running in this closet amplified the sound of the dryer causing it to sound loud, nothing can be done about excessive noise in this closet. Unit functions fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Shrewsbury, MA 01545

Glenn

Job Details: 06/11/2025

Want to install the part discovered that the user interface was not part of the control panel additional part is needed ; ordrng 1 W11632709 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS02

Near Berlin, CT 06037

Andre

Job Details: 06/11/2025

Ck unit upon arrival and found customer had unit unplug. Inform customer due to unit being unplug. Inform customer unit would need to be plug in for 24hr for proper diagnoses. Monitor unit for 20+ minutes Im in the home and compressor and all fan running condenser was getting hot before departure freezer had start cooling. Customer Ill monitor unit and will not unplug if situation changes

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW1

Near Southington, CT 06479

Andre

Job Details: 06/11/2025

Ck unit upon arrival found unit has water inside unit customer provided pan to drain off water. When I remove hose from drain thats install too high the portion sit inside tubing has brown sewage build up because everything flush from upstairs is also being spill over in to washer p trap drain. Show customer after draining water tilt unit and found drain harness broken to drain pump. Install prescreen wire harness and calibration and fill tub and drain unit and unit is now operating to manufacturers specs

We serviced a

MAYTAG WASHER TL

Model MVWB765FW2

Near Wolcott, CT 06716

Andre

Job Details: 06/11/2025

Ck unit upon arrival and found when in agitation and spin cycle unit making load jet engine noise. Check and remove wash plate and all parts are removable there is oil leak all over rotor and stator. order all parts to complete repair ; ordrng 1 W11393685 (GearCase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)

We serviced a

GE RANGE ELECTRIC

Model JB750SJ6SS

Near Enfield, CT 06082

Gary V.

Job Details: 06/11/2025

Inspected and cycled to temp multiple times on different settings and all functions test fine at this time.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHZ02

Near Springfield, MA 01151

Chris B.

Job Details: 06/11/2025

Replaced fan motor from TS# due to wrong part. Will send back part to office. Fan running normal now. Freezer freezing good customer had bottles of water and they were frozen upon arrival.; used 1 WPW10464673 (EVAP MOTOR) from stock

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS01

Near Ludlow, MA 01056

Chris B.

Job Details: 06/11/2025

Replaced all parts and dispenser working properly. No issue found with the water.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/11/2025

"Inspected and found timer shaft and knob broken, replaced and cycled, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Somers, CT 06071

Gary V.

Job Details: 06/11/2025

"Inspected and found wash arms clogged and wash pump not pumping properly, will order parts and return.; ordrng 1 W11613479 (Wash pump) and 1 WPW10491331 (Lower wash arm) and 1 WPW10498900 (Upper wash arm)"

We serviced a

WHIRLPOOL WASHER FL

Model WFW560CHW4

Near Union, CT 06076

Gary V.

Job Details: 06/11/2025

"Inspected and found clump of debris lodged in drain port, cleared out and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model JS48PPDUDE01

Near Somers, CT 06071

Gary V.

Job Details: 06/11/2025

"Inspected and found ice maker jammed mid cycle and broken, replaced with new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."

We serviced a

LG WASHER FL

Model WM4000HWA

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/11/2025

"Installed new door boot and cycled, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, SC 29745

Mitch H.

Job Details: 06/11/2025

"Checked and tested dishwasher. Found no water going into dishwasher. Checked valve under sink, it was turned off. Turned water on, retested, dishwasher now operating properly."

We serviced a

MAYTAG WASHER TL

Model MVWP575GW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/11/2025

"Checked and found small drip from around pulley on gear case. Leaking past tub seal. Also found oil on belt guard. Ordering gear case, cam, actuator and belt. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11454738 (Gear case) and 1 W11212745 (Actuator) and 1 W10721967 (Cam) and 1 2Xtime (2X time) and 1 W11213879 (Belt)"

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