Service History 12 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Wolcott, CT 06716

Jimmy R.

Job Details: 08/15/2024

"Ran unit and found when tumbling dryer would make a loud clicking noise coming from back of machine, pulled unit and found everything on Cabinet perfect. Removed drum and found rollers making noise due to faulty replaced roller kit with idler and lubed ran a cycle and unit is now running to proper specs ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 08/15/2024

"Checked over unit and found freezer building ice on cabinet floor ice forming all over food and door, removed all bins and found drain plugged causing water to back up and freeze placed unit into a defrost cycle and found thermistor shorted, replaced thermistor malted ice and also found condenser coils packed solid and condenser super hot due to not breathing, cleaned and advised customer. Chcked cooling and unit is now working and defrost to factory specs ; used 1 W10316760 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mooresville, NC 28117

Jenn F.

Job Details: 08/15/2024

Replaced the defrost heater. Tested ok.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/15/2024

"Installed new Gearcase,clutch,stator and rotor ran machine thew a wash and spin checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV10

Near East Longmeadow, MA 01028

Chris B.

Job Details: 08/15/2024

Complaint that refrigerator is making a loud noise all the time and theres ice buildup in the freezer side. Found ice buildup in the evaporator fan causing it to stop blowing. Found bad water line to IM creating the ice buildup. Will order parts for a return visit.; ordrng 1 W11700250 (Ice Maker) and 1 W11645360 (Chute) and 1 W10861184 (Clamp) and 1 4387491 (Insert) and 1 4387491 (Water Tube)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ6

Near Springfield, MA 01108

Chris B.

Job Details: 08/15/2024

Complaint that the side left panel is dented and customer noticed that the rear right burner knob can be turned without the push and is a big concern for them found bad left panel and right rear valve burner. Will order parts for a return visit.; ordrng 1 W11509687 (Rear Right Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, MA 01104

Chris B.

Job Details: 08/15/2024

Replaced parts and door sliding properly.

We serviced a

KENMORE REFRIGERATOR

Model ="10651789413"

Near Springfield, MA 01129

Chris B.

Job Details: 08/15/2024

Complaint that the IM is not making ice. Found bad water filter and no water flow. Once removed the filter water flow is normal. Mentioned will change the filter and let it cycle. Mentioned to the customer if IM fails to call again. IM cycled ok but without proper water flow wouldnt get any ice. Collected trip fee.

We serviced a

JENN-AIR REFRIGERATOR BOT

Model JF42NXFXDE

Near Matthews, NC 28105

Jonathan J.

Job Details: 08/15/2024

"I found unit had been serviced prior by a different company at some point in its life as there was a process tube already installed. I charged unit with 250 psi of nitrogen for 25 minutes. No leaks found I went through and put unit in a vacuum for 15 minutes, no leaks found in vacuum either I suspect leak had occurred as there was a ton of pressure in it when I removed orifice Schrader valve. I believe unit has been sucking in air from the low pressure side from the suction tube process tube. Schrader valve was loose prior to removing. Reser is not needed at this time. Neither is evaporator unit on the freezer is producing a full frost pattern going all the way down as of now after charging unit with refrigerant. Fresh food evaporator also producing a full frost pattern as well. unable to get a full model and serial number as model and serial number tag are both missing."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near East Windsor, CT 06016

Gary V.

Job Details: 08/15/2024

"Inspected and found evaporator fan motor not running, will submit estimate and call.; rqstng P&A on 1 WPW10464673 (Evap fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Stafford, CT 06076

Gary V.

Job Details: 08/15/2024

"Inspected and found chunk of ice blocking the icemaker, cleared ice and cycle tested fine. Please allow 24 to 48 hours for ice production."

We serviced a

WHIRLPOOL RANGE

Model KOCE500ESS22

Near Belmont, NC 28012

Ryan S.

Job Details: 08/15/2024

"Upon arrival customer wanted to see part I had. , she says she already had that part and didnt want to repair, informed customer I cant show her or work on anything without the quoted charge $223(labor plus part cost) , she denied repair . collected trip fee.; dspstn on spec-tagged invntry: 1 W11724411 BROIL SUPPORT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Belmont, NC 28012

Ryan S.

Job Details: 08/15/2024

"Customer complained of noise in refrigerator section, said she has intermittent issue with dispenser. Found valve is vibrating, customer doesnt have high water pressure, removed filter and issue stopped. She says issue starts again, will replace valves on return call. I firmed her issue is usually from issues with water pressure. Issue isnt with switch or dispenser, signal isnt interrupted.; ordrng 1 WRS588FIHZ06 (Damper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/15/2024

Customer complained maker not working. Found icemaker is working and producing ice but dispenser is not working due to ice being in cops found dispenser door not closing all the way intermittently ordering dispenser assembly scheduled. Return call for.8-21-24 am ; ordrng 1 WPW10577864 (Dispenser)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Denver, NC 28037

Ryan S.

Job Details: 08/15/2024

"Customer complained connect fan not working, he found the blade was stuck and freed it up but now it cuts on and off. Confirmed complaint, found issue is at board, voltage keeps drooping from board intermittently. Scheduled return call for 8-21-24am. Left connect fan that was pre-Id w customer. ; ordrng 1 W11548749 (Control board)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Southwick, MA 01077

Mike K.

Job Details: 08/15/2024

"Unit is under 1yr wp warranty per receipt, took photo. Unit is getting F5e1 error for inverter. Built in microwave, hard wired. Long enough to pull out and set on floor. Inverter is under plastic in wave guide area, but inverter preordered was incorrect Ordered correct inverter and office to contact cs to schedule return.; ordrng 1 W11578579 (Inverter), dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near Denver, NC 28037

Ryan S.

Job Details: 08/15/2024

"Returned to install new magnetron and door kit. Installed parts. Ran unit to test function using cup of water test. Verified proper operation, showed customer hot water."

We serviced a

HOTPOINT DRYER

Model HTX24EASK0WS

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/15/2024

"Checked dryer and found door not closing properly, found door hitting bottom of cabinet when trying to close also hitting lint screen. Checked hinges and found bent down causing door issue straightened hinges and cleaned vent shoot due to screen hitting, closed door and unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/15/2024

Installed all new fan parts and ran unit checked keening fan found fan now spinning properly and all functions working to specs

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Plainville, MA 02762

Aimee Z.

Job Details: 08/15/2024

Found cant read the ui missing part of number; rqstng P&A on 1 W11583883 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/15/2024

Installed valve harness with suspension tested a spin complete

We serviced a

LG DRYER ELECTRIC

Model DLE1101W

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/15/2024

Cust thought we were a vent cleaning company Tested dryer with wet towel set normal load high heatRan and never shut off.Advised to have vents clean first if problem give us

We serviced a

WHIRLPOOL DRYER

Model WED90HEFW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/15/2024

F4e3. Restricted air flowF4e4. L2 voltage errorF2e1. Stuck key padTested voltage good Ran diagnostics found a f1 e1Needs control brd.Cant test past have 120 blue and black to motor wont run clicksMight need motor alsoCust buying new

We serviced a

SAMSUNG M/W OTR

Model ME21K7010DG

Near Bellingham, MA 02019

Aimee Z.

Job Details: 08/15/2024

"Found not heating needs come down over a range.Needs mag and diode, capThere three bulliton on not heatingFound the mag NLANeeds 2 people ; rqstng P&A on 1 DE91-70063D (Diode) and 1 DE96-00269A (Cap) and 1 DE94-02754A (Mag), states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Coventry, CT 06238

Amanda R.

Job Details: 08/15/2024

"Still randomly stopping in cycle ordering controls ; rqstng P&A on 1 5304531745 (Control) and 1 5304517207 (Control), states that autho needed"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Stallings, NC 28104

Jonathan J.

Job Details: 08/15/2024

"Complaint dryer making a rattling noise, grinding noise louder than the TV. I found blower wheel is rubbing when it gets hot. No cracks in the wheel that are visible was able to duplicate issue. Lower wheel is seized onto motor shaft cannot remove. Will have to break blower wheel or cut shaft of motor off. Im also ordering idler component kit as well. Will replace all at the same time.; ordrng 1 4392067 (Kit) and 1 W11549461 (Motor) and 1 WP697772 (Blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhz10

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/15/2024

Complaint center bin fell off of track. Cannot get back on the track. I found complaint was true. Showed customer how to properly reinstall bin into track as this bin is a pain to get back into the track. Advise customer on weight limitations of the bin as well. No further issues found with refrigerator or reported by customer. Bins and shelving units are Hable under warranty past 30 days.

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Plainfield, CT 06374

Amanda R.

Job Details: 08/15/2024

Replaced all four suspension rods

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Brooklyn, CT 06234

Amanda R.

Job Details: 08/15/2024

Complaint that Ui beeps randomly when doors are not open and digital display is pixilated ; rqstng P&A on 1 W11095783 (Endcap) and 1 W11664671 (Ui) and 1 W11394709 (Facia) and 1 W11455378 (Mullion)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, CT 06239

Amanda R.

Job Details: 08/15/2024

Put extension tube on fill tube for ice maker on rear wall in freezer and inside the trough zip tied and put perma gum around the tube on the rear wall

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Mooresville, NC 28115

Jenn F.

Job Details: 08/15/2024

Replaced the control board. Calibrated the control board. Tested ok.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killingly, CT 06239

Amanda R.

Job Details: 08/15/2024

Belt broken replaced belt and pulley tested operation normal ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2623AW4

Near Agawam, MA 01030

Mike K.

Job Details: 08/15/2024

"Water frozen in bottom of freezer, clogged drained. Steamed clear and draining fine ; O-emld tckt"

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430IL02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/15/2024

need rivet gun to complete repair. ; ordrng 1 Rivetgun (Rivet gun)

We serviced a

WHIRLPOOL RANGE

Model JES9800AAS

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/15/2024

Oven giving F9E3 checked wires at control and they secure. Needs new door latch. Door latch NLA.

We serviced a

MIELE WASHER

Model MVW7232HW1

Near East Hartford, CT 06108

Jeremy B.

Job Details: 08/15/2024

Installed new parts ran self test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hartford, CT 06120

Jeremy B.

Job Details: 08/15/2024

Quoted customer they said they have a service contract will contact them to dispatch a ticket.

We serviced a

MAYTAG FREEZER

Model MZF34X18FW07

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/15/2024

Installed new control box all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HWH1

Near Vernon, CT 06066

Jeremy B.

Job Details: 08/15/2024

Installed new parts and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP

We serviced a

FRIGIDAIRE COOKTOP

Model LFEF3054TFT

Near Killingly, CT 06239

Amanda R.

Job Details: 08/15/2024

Replaced cooktop tested burners all working

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Pomfret, CT 06259

Amanda R.

Job Details: 08/15/2024

Tub came cracked for the third time took pictures

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near York, SC 29745

Mitch H.

Job Details: 08/15/2024

"Disassembled dryer. Removed and replaced dryer drum, door assembly and hinges. Reassembled, tested, dryer operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF01

Near West Springfield, MA 01089

Mike K.

Job Details: 08/15/2024

"Complaint of not making ice. Icemaker replaced month ago. Temps are good, 1 said in fr, 38 in rf. Icemaker stimuli mid cycle, cubes half way out. Torn door gasket. Replaced icemaker and ordering gasket.Office will contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W10830055 (Gasket) and 1 WPW10287601 (Gasket)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Springfield, MA 01151

Mike K.

Job Details: 08/15/2024

"On arrival for sealed system job pulled unit out and removed unit cover. Unit is infested with roaches. Verified with Randy that it voids warranty and we will not work on. Cs doesnt speak English, they called daughter who does and relayed information to cs."

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/15/2024

Complaint not cooling in the fresh food section freezer zone is -10?. Complaint true I found freezer evaporator. Frozen over. checked heating element is fine. Food section is getting cold now. After defrosting evaporator core. Was flashing 64? without changing.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 08/15/2024

Replacement control tested operations no further issues found at this time. Everything is now working properly.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 08/15/2024

"F0e5 f0e3 I found suspension has excessive bounce unit constantly going out of balance. I found slider has come apart underneath washing machine and I found temperature sensor on water inlet valve is thinks that the water temperature is 1000? coming out of the cold water/hot water sensors out of range. Unit will need main control board and user interface, suspension rods slider kit and water inlet valve assembly to fix office to call customer when parts all come in after everything has been authorized; rqstng P&A on 1 W11130359 (Suspension kit) and 1 W11165546 (Valve) and 1 W10734521 (Slider), dspstn on spec-tagged invntry: 1 W11135391 CONSOLE"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGCD2444SA2A

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/15/2024

Complaint all lights will flicker on user interface sometimes it will fill up water. Sometimes it will not sometimes lights will not even turn on when start button is pushed. I found upon arrival. Everything is working properly. Cannot duplicate customers complaint wash. Motor is working. Drain pump is working all lights are turning on at the start of cycle no Fault codes. I suspect main control issue is occurring randomly. customer declined repair today as everything is working fine if we come back order and replace main control.

We serviced a

GENERAL ELECTRIC DRYER

Model GFD85ESPN1RS

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/15/2024

Complaint dryer making loud grinding noise as soon as power is turned on. I found blower wheel has come apart from drive motor shaft customer states that this is the second time this issues occurred first time someone came in here and adjusted something and was out really quickly. Blower wheel appears to have glue on it potentially from previous company attempting to repair.; ordrng 1 WH03X32157 (Motor) and 1 WE16X33977 (Blower wheel) and 1 WE03X29704 (Belt) and 1 WE02X29717 (Nut)

We serviced a

BOSCH DISHWAHER

Model SHEM78W55N/11

Near Norfolk, MA 02056

Aimee Z.

Job Details: 08/15/2024

Installed new drain pump and ran cycle and drain complete

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near New Hartford, CT 06057

Ruben C.

Job Details: 08/15/2024

Checked unit found terminal block burned used terminal block kit installed tested operation ; used 1 279320 (TERMINAL BLOCK) from stock

We serviced a

KITCHENAID DISHWAHER

Model KDPE234GPS0

Near Canton, CT 06019

Ruben C.

Job Details: 08/15/2024

Checked unit found unit not washing sump motor not starting replaced wash motor tested operation normal ran cycle normal; used 1 W11665769 (Wash motor) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Canton, CT 06019

Ruben C.

Job Details: 08/15/2024

Checked unit not draining checked at pump no voltage to pump checked at control no voltage to pump from board ordering control ; ordrng 1 W11646927 (Control)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS7

Near Avon, CT 06001

Ruben C.

Job Details: 08/15/2024

Replaced panel and control tested normal but new panel has damage reordering panel didnt notice until I was half way unit is functioning for now; ordrng 1 W10915661 (Panel)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Farmington, CT 06085

Ruben C.

Job Details: 08/15/2024

Cust will replaced burner caps was not home cust said to leave parts at front door took pic cust can put caps on

We serviced a

SPEED QUEEN WASHER

Model SFNBYASP113TW01

Near Farmington, CT 06032

Ruben C.

Job Details: 08/15/2024

Replaced drain pump tested operation normal unit is draining normally cust put into cycle normal started washing and went in drain on its own

We serviced a

ELECTROLUX REFRIGERATOR

Model EI27BS26JSC

Near Ludlow, MA 01056

Chris B.

Job Details: 08/15/2024

Complaint that the fresh food section is not cooling properly. Found evap fan running normal but no air flow due to damper closed. Found IM fan running continuously and ice bucket if full. Mentioned about possible issues with the control board which part not available. Customer will think about it. Customer has 7 days to waive trip fee into labor. Customer asked if labor could be pain when job is done. Customer prefers not to pay in full at the moment.

We serviced a

LG WASHER

Model WM3400CW

Near Wilbraham, MA 01095

Chris B.

Job Details: 08/15/2024

Complaint that the clothes are coming out with a yellow stain on them. Took pics of the issues. Verified the washers inner tub and filter drainage and all is very clean. Customer just had 9 months ago the hot water heater and sump pump motors and lines and well installed brand new. Water system has has a filter installed. Please contact customer as soon as any information on this detergent comes up. Have PC Richards contact customer for further assistance. No issues found with the washers performance.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 08/15/2024

"Found ice maker fill tube leaking causing water to run down back of freezer liner, and ice buildup around evaporator fan. Ordering chute and evaporator motor. Checked part availability. Customer wants to be called to schedule so she can make arrangements in her work schedule.; ordrng 1 W11645360 (Chute) and 1 W11559968 (Evaporator fan motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 08/15/2024

"Removed and replaced console and control. Reassembled, tested. Dryer now powers on and operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ludlow, MA 01056

Mike K.

Job Details: 08/15/2024

"Unit is under additional 1yr warranty from Costco per reciept, took photo. Complaint of two noises that she had recorded. Also unit has intermittently restarted on its own with no other power issues in home.Damper is noisy in icemaker and evap fan loud in fr. Both functional, but louder then normal.Ordering control, evap fan and damper.; ordrng 1 W11578030 (Evap fan) and 1 WPW10479155 (Damper motor) and 1 W11224256 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Ludlow, MA 01056

Mike K.

Job Details: 08/15/2024

"Unit is under 1yr wp warranty. Complaint of not cleaning well, odor and water left in dispenser.No errors in history, component tests all fine, water levels fine in testing. Nod with unit. Dispenser is clean and only leaving water in dispenser, soap has dispenser. Is using affresh. Explained operation as most complaints revolves around washing a comforter. But unit in testing is working as designed."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYN4FS

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/15/2024

Complaint dishwasher is not drying dishes. I found heater was open and replaced heater tested operations. No further issues found. Recommend customer to use rinse agents and run hot water at sink faucet before starting a cycle. new heater is working perfectly fine getting hot with no issues.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Ludlow, MA 01056

Mike K.

Job Details: 08/15/2024

Replaced valve assy and verified operation.

We serviced a

GE REFRIGERATOR

Model CYE22TP2MBS1

Near Wrentham, MA 02093

Aimee Z.

Job Details: 08/15/2024

"Found ice back evap in the fridge steamed out the fan in fridge not working , replaced with Truck stock .Showed Cust fan working Complete; used 1 Wr60x26866 (Evap fan) from stock"

We serviced a

SAMSUNG RANGE

Model NX58M9420SS/AA

Near Sharon, MA 02067

Aimee Z.

Job Details: 08/15/2024

The-oven cavity bottom panel of the oven was Rusting and peeling . Piece that sits over burner tubeThis is cosmetic not covered by contract.Has to be a functional partAsked Cust if there was any other problems with the range he said no. Top and oven workingCust want to just replace the bottom of gasAdvised him to call Samsung

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Middletown, CT 06457

Jimmy R.

Job Details: 08/15/2024

"Checked over machine and found ice maker had not made any ice for over 5 days, ran diagnostics and checked for errors finding E5 timed ice making. Cycled ice maker thew several cycles checked thermistor and heater all working normally. Hard reset control and ice maker filled unit and adjusted temps, advised customer to give unit 24 hrs to make ice. Checked for noise and found ice building on freezer door sides found freezer rails not closing properly and door not sealing good, adjusted and fix door cleaned condenser due to build up and unit is working to specs"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Cromwell, CT 06416

Jimmy R.

Job Details: 08/15/2024

"Tested dryer and found unit would not power up removed console and found not light in main control, tested voltage at terminal block and found black hot wire burnt causing no power to unit. Checked wires and found they had never been tightened down causing them to arc and burn. Replaced terminal block and unit is now powering up and working to specs ; used 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHB03

Near Rockwell, NC 28138

Jenn F.

Job Details: 08/15/2024

Complaint after the board was replaced it tripped the breaker and then the freezer back wall started freezing up again. Found the control board relay burnt out on the board again. Tried to call whirlpool techline and got disconnected 2x bad service. P2 pin 7 to p1 pin 2 81.9 ohms. P2 pin 7 to frame has continuity. Documented with techline and sent picture of the board burnt. Sr# 7739717271 techline advised to have the customer call whirlpool customer service to discuss options.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Salisbury, NC 28146

Jenn F.

Job Details: 08/15/2024

"Complaint makes a squealing noise and holds a lot of water condensation in the drum. Tested air flow out of the back of the machine, tested good. Water valve not leaking. Advised to clean venting to the outside. Replaced the idler pulley, rollers and belt. No further noise. Tested ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Salisbury, NC 28144

Jenn F.

Job Details: 08/15/2024

Complaint the customer replaced the water filter on Sunday. Woke up Monday morning and all the lights were on the ui and water was leaking from the dispenser into the draw underneath. Customer unplugged unit for a day and the replace filter light was still on. Turned the water back on. Reset the filter. Purged the water line. No leak noted. Unit tested ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Salisbury, NC 28146

Jenn F.

Job Details: 08/15/2024

Replaced water inlet valve. Calibrated the control. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Palmer, MA 01069

Chris B.

Job Details: 08/15/2024

Complaint that the refrigerator is creating condensation in the top near the doors. Found ice buildup in the freezer section and at the moment the fridge is working normal. No issues found with the unit.; dspstn on spec-tagged invntry: 1 W11123941 SWITCH

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Palmer, MA 01069

Chris B.

Job Details: 08/15/2024

Complaint that the washer is not starting any cycles. Found error code F5E2. Please verify if the return date is available if not scheduled with customer again. Thanks.; ordrng 1 W11675701 (Control Touch Panel)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Blacksburg, SC 29702

Mitch H.

Job Details: 08/15/2024

"Confirmed purchase date and took picture of receipt. Checked and tested, found compressor locked up. Pulling 9.7 amps trying to start. Ordering compressor. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11547313 (Compressor) and 1 W11109499 (Dryer) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Warren, MA 01092

Chris B.

Job Details: 08/15/2024

Complaint that the washer is not cycling correctly. Found error code F7E3. Found bad actuator. Replaced part and unit running normal. Unit under warranty after verifying the model number and serial status. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/14/2024

"Removed and replaced main control. Reassembled, plugged washer back in, attempted to run control calibration, halfway through, drain pump began running and would not stop. Would not complete calibration or run any other tests or cycles. Possible defective control or wiring harness issue. Reordering control and ordering harness. Checked part availability and scheduled return for 8/21 PM ; ordrng 1 W11652038 (Harness) and 1 W11603810 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Andover, CT 06232

Jeremy B.

Job Details: 08/14/2024

Screw keeps falling out of door that secures latch. Was able to reinstall and tighten.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Coventry, CT 06238

Amanda R.

Job Details: 08/14/2024

Idler bearing squealing replaced tested sounds normal ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/14/2024

"Complaint unit making loud draining noise whenever it starts and when the unit is powered off grinding noise continues for 3 to 5 seconds after. I found blower wheel had separated from motor shaft. Had to break blower wheel parts. Replace motor and blower wheel. After replacing parts, I tested operations no further issues found with dryer at this time. Dryer is currently heating as of right now.; dspstn on spec-tagged invntry: 1 279787 MOTOR , used 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Kershaw, SC 29067

Jonathan J.

Job Details: 08/14/2024

Complaint refrigerator leaking water on the back wall. Have to keep a fan on it and unit is frosting up all over the lid and top of freezer. I found backwall of freezer has a ball that is discolored and leaking water onto customers floor. Called Tech line File number 7739711200 file number non repairable damage to cabinetry cabinet is a non serviceable part.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/14/2024

Complaint freezer door is leaking air into freezer frosting over food not cooling properly. I found gasket on freezer door is broken magnet inside of door gasket is broken and multiple places unit will need door to repair as hard molded into door. Customer just had unit delivered. Saturday is declining repair as of right this minute is going to try and get unit replaced before we can go ahead on ordering door.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 08/14/2024

F9e1 long drain clogged cleaned F0e2 over suds F5e2 latch failureRan fill and drain with spin complete replaced latch

We serviced a

KITCHENAID RANGE

Model KSEG700ESS7

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/14/2024

"Checked over oven and found glass outer door had popped shattering the glass, removed old glass and cleaned broken glass out of door replaced with new and tested operations, unit is now functioning properly."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/14/2024

"Removed and removed left front infinite switch. Reassembled, tested, burner now operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Portland, CT 06480

Jeremy B.

Job Details: 08/14/2024

Adjuster wheels broken on middle rack. Replaced and tested all checks ok.

We serviced a

KITCHENAID OVEN

Model KSGG700ESS7

Near York, SC 29745

Mitch H.

Job Details: 08/14/2024

Checked and found bake igniter has very weak spark and burner not lighting properly. Ordering spark module and igniter. Checked part availability and scheduled return for 8/19 PM ; ordrng 1 W10860916 (Spark module) and 1 WPW10324262 (Oven igniter)

We serviced a

WHIRLPOOL WASHER

Model KDPE334GPS0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 08/14/2024

Installed all new lets and retested all checks ok. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

We serviced a

SAMSUNG WASHER

Model WA50R5400AW/US

Near Coventry, CT 06238

Amanda R.

Job Details: 08/14/2024

Throwing 4c error code when using white cycle on well water Hot water turned off going to unit turned on started cycle advancing normally

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Vernon, CT 06066

Amanda R.

Job Details: 08/14/2024

Bearing bad leaking under neath unit ; rqstng P&A on 1 W11393685 (Gear case) and 1 W10752283 (Wash plate) and 1 W10734521 (Slider) and 1 W10909670 (Nut) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10915700 (Stator)

We serviced a

SAMSUNG DRYER

Model DVE50R5200W/A3

Near York, SC 29745

Mitch H.

Job Details: 08/14/2024

"Disassembled dryer. Removed and replaced thermal fuse. Reassembled, tested, dryer heating and operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/14/2024

"Ran unit and found machine would fill with water but never wash, ran diagnostics and found errors 7-1 no heat 6-4 motor failure checked power to wash motor and 120v is present wash motor is faulty. Replaced sump&motor assembly ran unit and al, functions are now working to specs ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

LG REFRIGERATOR

Model LFCS22520S 05

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/14/2024

"Found temps at 33 fridge and -2 freezer returned fridge to 36 freezer 0Found right door gasket torn and ordering a new sensor fridge.Fridge is pack advised to not block ventsWill re direct air flow ; rqstng P&A on 1 ADX73350627 (Gasket) and 1 EBD60925804 (Thermostat), states that autho needed"

We serviced a

GE REFRIGERATOR

Model CFE28TSHBSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/14/2024

Found the condenser fan not working no ohms to fan.Also has no ice Advised replace condenser fan first the freezer isnt 0 warming up.Compressor is hot .; ordrng 1 WR60X10358 (Condensor)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/14/2024

Found sending blinking and will start. Drain the water out of the tubTested voltage to control 120 polarized and groundedFound no diagnostics and could start or get off sensing needs control board .Couldnt test past Cust buying new

Near Sharon, MA 02067

Aimee Z.

Job Details: 08/14/2024

Tested wash pump and drain both working Found door drops to floor needs new door cables one broken Cust not repairing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/14/2024

Installed new controls set to recommended please allow 24 hrs for temps to stabilize.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/14/2024

Water not dispensing found the water valve wire not secure in valve. Secured and tested all checks ok. Purged a gallon out of dispenser and calibrated fill.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, SC 29745

Mitch H.

Job Details: 08/14/2024

"Removed and replaced washer control board. Reassembled, ran control calibration and tested washer. All operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Easthampton, MA 01027

Mike K.

Job Details: 08/14/2024

"Unit is under 1yr wp warranty per service bench. Unit repeatedly going into manual drain. Cs had corrected sink and is draining fine replaced control, recalibrated and ran test cycle fine"

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