We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ware, MA 01082
Roger R.
Job Details:
08/25/2023
"Installed new pump, float switch and heater and control board. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP and 1 W11537778 HEATER W/NUTS"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Holden, MA 01520
Roger R.
Job Details:
08/25/2023
Installed new main control and harnesses due to corrosion at several connections.
We serviced a
LG REFRIGERATOR
Model SRFVC2406S/00
Near Bolton, CT 06043
Jeremy B.
Job Details:
08/25/2023
Installed new icemaker please all
We serviced a
SAMSUNG WASHER
Model WA50K8600AV/A2
Near Bristol, CT 06010
Ruben C.
Job Details:
08/25/2023
Checked unit sounds like there could be a wire from bra in bottom of unit when u spin tub manually you can here scraping unit still spins could not get agitator bolt off with out possibly breaking bolt
We serviced a
WHIRLPOOL RANGE
Model kfeg500ebs6
Near Oxford, MA 01540
Angel R.
Job Details:
08/25/2023
"Found power going to unit but display completely dead, inspected terminals all checked ok. Will order new control and thermal fuse as a precaution. ; ordrng 1 W11088877 (cntrl-elec) and 1 WP3196548 (fuse-thrml)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/25/2023
"Removed outer door, replaced door latch. Reassembled, tested, latch and dishwasher now operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMHZ03
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/25/2023
"Removed and replaced left side end cap. Right side is intact and customer requested to leave that one in place. Reinstalled shelf, drawer, and lid. Tested, operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Worcester, MA 01605
Roger R.
Job Details:
08/25/2023
Checked unit for proper operation of all aspects of the oven and stove top. Unit drawing 48 amps with full load of oven and all four burners and warming center on. This unit tripped the breaker shortly after first start up and then after then unit ran normal. Suspect faulty GFCI type breaker. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Worcester, MA 01606
Roger R.
Job Details:
08/25/2023
Found unit making ice at this time and bin was full. Checked fan and thermistor in diagnostics. All ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS02
Near Wrentham, MA 02093
Aimee Z.
Job Details:
08/25/2023
Outlet polarized and groundedFound the condenser coils filled lint no airflowCompressor burnt out overload.Needs sealed systemCust buying new fridge
We serviced a
KENMORE RANGE
Model 790.97423900
Near Wrentham, MA 02093
Aimee Z.
Job Details:
08/25/2023
screws where loose in info switch back rightOhms oven sensor 1000Sent estimate to cust speaking with with wifeOlder oven might buy new
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Vernon, CT 06066
Jeremy B.
Job Details:
08/25/2023
Found a leak at discharge line where it connects to compressor. Repaired leak pulled vacuum then recharged.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lexington, NC 27295
Vincent O.
Job Details:
08/25/2023
Found f8e4 leak sensor error. Found water in leak tray tripping sensor. Removed water from tray. Tested unit and verified no leaks. Instructed customer on soap usage and other possible causes. All functions check ok.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lexington, NC 27295
Vincent O.
Job Details:
08/25/2023
Found blower wheel rubbing on housing causing loud grinding noises. Housing out of alignment. Order and replace blower wheel and housing. ; ordrng 1 WP694089 (wheel) and 1 WP8577230 (Housing) and 1 W11415783 (Seal.)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Belchertown, MA 01007
Mike K.
Job Details:
08/25/2023
"End of avenue b, 34 first rd.Replaced control and ran unit for 15 minutes keep sensor wetted, timer decremented quickly for a bit but as kept wet it increased and still showed 53 minutes after 15. Looks to be running good.Did moisture test per tech sheet and light going off/on as adding wet cloth to sensor as it should. Cs to monitor"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pineville, NC 28134
Jeff L.
Job Details:
08/25/2023
Water filter housing will not discharge filter tried to get it to work but it will not. Need to order new filter housingPart#WPW10394053Return visit scheduled for 8-31-23; ordrng 1 WPW10394053 (Filter housing)
We serviced a
KENMORE WASHER
Model 110.92480200
Near Burlington, CT 06013
Ruben C.
Job Details:
08/25/2023
Checked unit needed doits for agitator replaced digits tested operation normal; used 1 80040 (AGITATOR DOGS) from stock
We serviced a
JENN-AIR OVEN
Model JJW2430WS02
Near Litchfield, CT 06750
Ruben C.
Job Details:
08/25/2023
Checked unit found panel has broken control frame wont stay in place also needs blower gave cust estimate for blower and panel; ordrng 1 WPW10273667 (Blower) and 1 W10672895 (Panel)
We serviced a
GE RANGE
Model JGP963SEK1SS
Near Canton, CT 06019
Ruben C.
Job Details:
08/25/2023
Replaced ignitors tested operation normal all burners igniting normally
We serviced a
FRIGIDAIRE RANGE
Model FFEF3011LBF
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/25/2023
Customers complaint is range not reaching proper temp. Preheated to 350 and all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/25/2023
Installed new parts. Customer to keep a eye on it.
We serviced a
JENN-AIR RANGE
Model PRG3610NP
Near Avon, CT 06001
Ruben C.
Job Details:
08/25/2023
Checked unit found ignitor not pulling enough amps to open valve replaced ignitor tested normal; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Newington, CT 06111
Ruben C.
Job Details:
08/25/2023
Found thermal fuse open gave cust estimate for fuse he customer needs to think about it
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Newington, CT 06111
Ruben C.
Job Details:
08/25/2023
"Started to replace gearcase found inner basket has crack leaking water from balance ring needs new tub leaving other parts with cust; rqstng P&A on 1 W10811957 (Inner basket), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
08/25/2023
Refrigerator colder on the top shelf and it is anywhere else in the fridge. I replaced pre-A.D. part. Educated customer on proper loading procedures of the refrigerator affect. The temperature of refrigerator is set to factory specifications could not find any faults with refrigerator other than loading procedures at this time. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Amherst, MA 01002
Mike K.
Job Details:
08/25/2023
"Unit has been intermittently working, now freezer warm. Cs thought it had to deal with door sealing, they are all closing fine and making good seal. Compressor and fans running. Measuring 30 in freezer. Frost only on first 3 turns of evap, sealed system issue.Quoted for compressor/evap labor. Denied. Collected for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Mike K.
Job Details:
08/25/2023
Replaced ice box fans and ran test 36 and verified operation with good flow.; dspstn on spec-tagged invntry: 1 W10846539 FAN
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Northampton, MA 01053
Mike K.
Job Details:
08/25/2023
"Cs says unit will turn off prematurely, not dry felt it wasnt heating right. Also unit would turn on on its own. Wrinkle prevent is off in all modes. Tested on quick dry, unit is heating properly.No errors in history.Ordering control and interface for intermittent operating issues.Office to contact customer when authorization and parts come in to schedule return; rqstng P&A on 1 W11384511 (Console) and 1 W11512515 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
08/25/2023
Complaint unit not cooling properly. Lights were out touch. Screen on pantry was out. Unplugged refrigerator for 10 minutes 10 minutes. Customer stated in unit started working again. I found no issues with refrigerator here today. Could not find any problems. I did see at one point in time that they did have an air leak on the right side of the refrigerator freezer door. checked out all harnesses could not find any problems pantry is illuminated. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
08/25/2023
I replaced ice. Been tested operations unit has been making ice. Just fine with no issues. Transferred all the ice into the new bin. Unit dispensing ice now with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/25/2023
I found sealed system leak UV die leaking from high side coming off of compresser. I repaired leak Inspected sealed system for additional leaks none found. No additional issues found at this time. If you still has issues more than likely a cabinet week.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS20
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/25/2023
Complaint microwave will not work displaying f1e5 I found Complaint true unit will need inverter appliance manager and magnetron to fix. Customer declined repair is going to call whirlpool kitchen aid
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/25/2023
Found hot water off at wall to machine. The customer had set the cycle to hot water. The machine was never getting satisfied with water level or water temperature there were no fault codes present in machine. The unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/25/2023
"At the time of visit unit was running with no vibration or sound. I took cover off condenser assembly up top and found fan running correctly, did find one copper line up against the metal housing i realigned the copper line. Other than that I see nothing to cause vibration. Again, at time of visit unit was not making any noise"
We serviced a
MAYTAG DRYER
Model MED6200AYW
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/25/2023
Installed new belt and cleaned lint out of dryer complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/25/2023
Complaint unit not cooling both zones. I found evaporator frozen. I defrosted evaporator found heater wiring unplugged I also found control has 2 stickers on it am ordering control and heater. No additional issues found at this time. ; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Matthews, NC 28104
Jonathan J.
Job Details:
08/25/2023
"I replaced all previously ordered parts tested operations no leaking occurring. As of right now I did have water leaking from chiller tank to valve, but was able to get the lead to stop. No additional issues found.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE and 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Oxford, MA 01540
Angel R.
Job Details:
08/25/2023
"Ran diagnostics found F4E3 motor not running, F7E1 no heat. Pump and motor was not running, replaced with truck stock. Tested ok.; ordrng 1 W11085683 (pump&motor)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/25/2023
Found wire burnt at terminal on control board. Cut bad wire away and put new terminal on and reattached to board. Unit has no fault codes. Unit ran and checked ok(Call complete)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
08/25/2023
Found timer stem broken and knob cracked. Ordering timer and knob. Knob is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29708
Mitch H.
Job Details:
08/25/2023
Checked and found leak coming from water splash over tub ring. Per Service Pointer W11651001 ordering tub ring. ; ordrng 1 W11590590 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Tega Cay, SC 29708
Mitch H.
Job Details:
08/25/2023
"Removed back, unplugged compressor. Plugged refrigerator in, all fans, controls and other components operating properly. Unplugged unit, reconnected compressor, compressor started and running normally. Unplugged refrigerator then plugged back in, on restart compressor would try to start but kick off. Observed a max amp draw of 11.4 amps, issue gets worse as compressor heats up. Ordering compressor kit and related parts. Called Whirlpool Safety, spoke to Eric SR# 7737146830, advised him of finding.; ordrng 1 W11580057 (Compressor kit) and 1 876765 (Tubing kit) and 1 2Xtime (2X time)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Clover, SC 29710
Mitch H.
Job Details:
08/25/2023
"Removed and replaced control board. Reassembled, tested dryer, all functions operating properly. Heating and cycling normally."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, SC 29710
Mitch H.
Job Details:
08/25/2023
Removed and replaced main control. Tested and ran dishwasher. All functions operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01606
Roger R.
Job Details:
08/25/2023
Installed new main control in washer. Checked operation all okay
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Meriden, CT 06451
Jimmy R.
Job Details:
08/25/2023
"Checked over unit due to machine grinding when washing, found noise had been coming from clutch found the shifter and spring would not hold in place causing the ring to drop down and start grinding on each other. Unit needs new clutch,spring and shifter to fix noise will order and return ; ordrng 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH01X24434 (Spring)"
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, CT 06451
Jimmy R.
Job Details:
08/25/2023
"Tested unit and found both ovens would not heat up and hold temp, checked power to terminal block and 240v present 120b on each leg, checked oven sensors and found top oven reading 900 ohms and bottom 600 ohms oven sensors not reading correctly. Heated both oven to 350 degrees and found pre heat not going away when reaching temp keeps saying preheating, tried to reset cntrl and same issue. Will order new cntrl and oven sensors parts tentative p/a ; ordrng 1 W11132199 (Cntrl) and 2 WP7430P04460 (Sensor)s, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Northampton, MA 01062
Mike K.
Job Details:
08/25/2023
"Error codes in history f2e1, f0e0, cleared history and ran diagnostic cycle. Banging in spin cycle with unit empty and noisy, noise coming from belt /cam. Replaced and ran test again. Noise gone, still banging. Suspension is very bouncy. Ordering suspension. Office to contact when part comes in to schedule return; rqstng P&A on 1 W11396716 (Suspension), used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ludlow, MA 01056
Mike K.
Job Details:
08/25/2023
"Unit under 1yr wp warranty, per call date and receipt, took photo of receipt.Evap cover covered in frost, removed and evap clogged, steamed clear and found wire to defrost heater not fully in connector, corrected and tested in diagnostics. Defrosting properly, cleared rest of evap ."
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958FEZ06
Near Springfield, MA 01151
Mike K.
Job Details:
08/25/2023
"Both rf and fr had gotten warm, then we he checked again both seem to be running fine again.Rf temp 40, fr temp (empty) 4, set at 4 for both conpartments.Evap has full frost pattern with a build up also in upper right. Looks like possible door not closed fully and frosted up. Cs complaint of noise when failing as well, likely fan, cleared up excessive build up in upper right."
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/25/2023
"Tested washer and found unit would run a wash cycle then when getting to the spin it would spin at one min and shut done leaving the clothes wet and never spun out, ran diagnostics and checked for errors found no codes in unit ran unit thew step 12 in diagnostics and unit went thew. Ran a quick wash cycle with clothes and machine washed and went threw a spin normally, advised customer unit needed to be calibrated and reset. All operations are now working to specs"
We serviced a
GE WASHER
Model GUD27ESSM0WW
Near Windsor Locks, CT 06096
Gary V.
Job Details:
08/25/2023
"Cleaned drive pulleys of debris and Installed new belt and cycled thru load, and all functions test fine now."
We serviced a
GE REFRIGERATOR
Model GSS20GEWJWW
Near Suffield, CT 06093
Gary V.
Job Details:
08/25/2023
Installed new evap fan and cycled back on and all functions test good. Customer not using ice maker and left in off position. Please allow 24- hours for temps to cool back down. 🙂
We serviced a
ELECTROLUX REFRIGERATOR
Model EI26SS55GS4
Near Westfield, MA 01085
Gary V.
Job Details:
08/25/2023
"Concern is refrigerator panel not functioning, or not responding. Inspected and found main control no longer responding properly. Quoted for repair and she will call. Customer had an electrical fire and/or surge at the home."
We serviced a
WHIRLPOOL DRYER
Model LGR7646JQ0
Near West Springfield, MA 01089
Gary V.
Job Details:
08/25/2023
"Inspected and found motor seized and igniter broken, quoted and she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/25/2023
"Installed all new parts and ran water threw dispenser,unit now operating properly and water coming out. Checked ice maker and cycled found ice maker now filling and working to specs"
We serviced a
GE REFRIGERATOR
Model GSC23LSRBSS
Near West Springfield, MA 01089
Gary V.
Job Details:
08/25/2023
"Inspected and found flapper Solenoid broken, quoted and she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM00
Near East Longmeadow, MA 01028
Gary V.
Job Details:
08/25/2023
"Inspected and found dispenser paddles broken, sticking closed and flooded kitchen and housing broken, found housing part nla."
We serviced a
SAMSUNG DRYER
Model DV328ER/XAA
Near Monson, MA 01057
Gary V.
Job Details:
08/25/2023
"Installed new heater and cycled, tested fine.; dspstn on spec-tagged invntry: 1 DC97-14486A ELEMENT"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES1
Near Somers, CT 06071
Gary V.
Job Details:
08/25/2023
Inspected unit and found all burners and bake and broil all working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Springfield, MA 01107
Mike K.
Job Details:
08/25/2023
"Replaced compressor and drier, pulled into vacuum and held. Charged with 2oz r600a.Unit running and pulling into slight vacuum, discharge line heating up. When moving drier to put rear cover on the connector snapped on drier snapped, now too short to cut and solder or lokring.Called techline, sent photo and case sent up to review as unrepairableSt#7737178298; dspstn on spec-tagged invntry: 1 W10898074 COUP LOKPREP SEALANT 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/25/2023
"Tested unit and found machine would not drain water at end of cycle and no soap dispensing from dispenser, ran a test cycle and found drain pump running but not pumping, removed pump and found impeller broken replaced and unit is now draining properly. Checked dispenser and found not opening found dispenser broken and stuck closed, replaced dispenser and ran a diagnostics cycle. checked all operations and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP , used 1 W10861000 (DISPENSER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB05
Near Waterbury, CT 06705
Jimmy R.
Job Details:
08/25/2023
"Tested unit and found fridge section in the 50s and freezer reading around 10 degrees checked frost pattern and found evap frosted up but not a good thick frost, checked compressor and found running hot to touch and drawing .9 amps. Placed unit into a diagnostics and ran a defrost found heater coming on but shutting off to soon not defrosting fully, will order new compressor kit with couplings and control. Advised when parts are in we would call, control board is a special order customer had just received machine and will be calling where purchased from advised unit should be replaced with new machine. Will hold off on order parts until customer finds out whats going on ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details:
08/25/2023
"Checked over unit and found no ice being made and unit not cooling properly, checked freeze evaporator and found frozen over due to not defrosting, melted all ice and forced unit into a defrost, found heater coming on but not getting hot just warm. Checked voltage to heater and found 98v checked wires harness and started to move wires around and voltage would jump, will order new heater with harness and cntrl advised when parts where in due to a special order we will call for return visit, melted all ice unit is cooling and working for now. parts tentative p/a ; ordrng 1 W11566851 (Cntrl) and 1 W11650660 (Heater with harness), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Charlotte, NC 28269
Robert A.
Job Details:
08/25/2023
"Cx complaint that the units LF burner is not lighting. I inspected the unit to confirm the complaint. All other burners work fine just the LF burner does not light. The burner sparks and gas flows, I noticed the burner head was screwed in crooked. I corrected the position and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Charlotte, NC 28213
Robert A.
Job Details:
08/25/2023
"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. The cx said she got the unit earlier this month and showed a receipt dated 8/12/23 from Home Depot (In warranty). I inspected the unit to confirm the complaint. The unit has no error codes in service mode, but it did not start a service cycle. I tried to start multiple normal cycles as well, they did not work either. The UI lights correctly correspond with specific commands, but no action is being carried out. The unit needs a new control board, and UI console just in case, to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11481108 (Control board) and 1 W11561182 (UI console)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Charlotte, NC 28213
Robert A.
Job Details:
08/25/2023
Cx complaint that the unit is not defrost and building ice on the evap wall. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment. The cx said he manually defrosted himself recently. I checked the control and it has the double sticker that its recommended to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11546609 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28208
Robert A.
Job Details:
08/25/2023
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but it does have good airflow. The cx needs a full cleaning of the duct line to the exterior wall to resolve the issue. Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28217
Robert A.
Job Details:
08/25/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11239857 BELT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/25/2023
Installed new bin. Tested. Unit still not dispensing. Found yoke stripped. Order and replace auger motor and yoke. ; ordrng 1 W11671282 (Motor) and 1 WP63052-2 (Yoke)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Charlotte, NC 28214
Robert A.
Job Details:
08/25/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28216
Robert A.
Job Details:
08/25/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11307244 DOOR LOCK
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28269
Robert A.
Job Details:
08/25/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found unit is cooling fine, I ran multiple test concerning the IM. Test 59,96,97&120. All tests passed except 120, the IM mold did not move at all. I noticed the IM mold stuck in a harvest cycle not finding the home position. The unit needs a new IM to resolve the issue. Cx wants to call to see if she can get the repair covered. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/25/2023
"Customers complaint is washer not spinning out properly. Ran automatic test and found worn hub. Replaced and ran self test but washer shakes really bad basket very wobbly and shaft in gearcase worn. Needs new new gearcase. Basket, and suspension. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket) and 1 W11130362 (Suspension), used 1 W10528947 (HUB) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF
Near Lebanon, CT 06249
Jeremy B.
Job Details:
08/25/2023
Found all door seals tearing and not sealing properly causing condensation. Needs new gaskets. ; rqstng P&A on 2 241778307 (Gaskets)s and 1 5304501270 (Freezer gasket)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW08
Near Windham, CT 06226
Jeremy B.
Job Details:
08/25/2023
Natalies new parts set to recommended temps please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windham, CT 06226
Jeremy B.
Job Details:
08/25/2023
Installed new hub and washplate ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Belmont, NC 28012
Ryan S.
Job Details:
08/25/2023
Return to install parts ordered. Installed control and Ui. Ran unit and verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, NC 28269
Ryan S.
Job Details:
08/25/2023
"Customer complained unit wont drain. Replaced drain pump and found unit still not draining. Found control short, ordering control board. Informed customer office will call when job is authorized and part come in. ; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Charlotte, NC 28269
Ryan S.
Job Details:
08/25/2023
"Retuned to install compressor. Installed compressor and pulled vaccum. Had leak. Fixed issue, vacuumed again, good pressure for 20 min, filled with 5oz r134 frost pattern started. Verified proper cool. Informed customer to give 24- hours for proper cool. 48 for ice maker. Verified proper operation."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Matthews, NC 28105
Jeff L.
Job Details:
08/25/2023
The unit will not operate when putting it into bake. It kicks right back out no fault code present advised customer that we need to to order new UI. GAVE CUSTOMER A QUOTE FOR 7 days. Will call if repair is wanted.; ordrng 1 W10319322 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/25/2023
Needs ice bucket ; ordrng 1 W10910401 (Ice bucket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28270
Jeff L.
Job Details:
08/25/2023
Found water in overflow pan causing flood sensor to throw fault code E8 F4. I cleaned all water out of pan and ran unit thru service mode found no fault codes also ran unit thru normal wash cycle found no leaks anywhere. All hoses and all plastics plastics holding water are good. Advised customer if needed call back. Unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near South Windsor, CT 06074
Chuck M.
Job Details:
08/25/2023
Installed harness and drain pump. Tested and washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near East Hartford, CT 06118
Chuck M.
Job Details:
08/25/2023
Customer complaint is that washer would not spin or drain. Ran diagnostics and found error code F9e1 long drain. Inspected and found drain hose kinked going into drain. Ran drain and spin successfully.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near East Hartford, CT 06118
Chuck M.
Job Details:
08/25/2023
Customer complaint is that washer is not draining. Found water in basket. Drain pump impeller not turning. Ordered drain pump. ; ordrng 1 W10906604 (pump-water)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cromwell, CT 06416
Chuck M.
Job Details:
08/25/2023
Customer complaint is that washer lid would not open and washer not draining. Inspected and found drain pump impeller seized. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Paxton, MA 01612
Roger R.
Job Details:
08/25/2023
"Found glass top lifted on the left side. Unit mounted in cabinet correctly. Ui twill need a new top. Will order new top and return to install. ; ordrng 1 W11051484 (Top, glass)"
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Southbridge, MA 01550
Roger R.
Job Details:
08/25/2023
"Found unit not spraying out nozzle when unit is in steam refresh mode. Will need a new valve assembly. Will order and return asap. ; ordrng 1 W11216837 (Valve, water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
08/25/2023
Installed defrost control and thermostat. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, CT 06106
Chuck M.
Job Details:
08/25/2023
Customer complaint is that ice maker does not make enough ice. Refrigerator is in a state courthouse in a break room. High traffic area. Explained that ice maker only makes 8 cubes per cycle. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Holden, MA 01520
Angel R.
Job Details:
08/25/2023
"Screw holes are damaged, could not replace hinge. See quick pics. Spoke to tech line, deemed unrepairable advised customer call trade care. SR#7737179541"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL1
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/25/2023
Found unit not draining. Removed hose from trap and drained into bucket. Unit draining properly. Found clog in ptrap. Able to push through. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/25/2023
Sr#7737179708. Unit is deemed non repairable due to leak in cabinet. System has been pressurized with 125psi nitro and all lines bubble tested. No visible leaks. Unit is leaking all Freon out in a couple of days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near Windsor, CT 06095
Chuck M.
Job Details:
08/25/2023
Installed evaporator fan motor. Fans started running. Advised customer to allow time for unit to stabilize and reach proper temperature. ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/25/2023
Complaint will not dispense ice heavy frost have to clean every other day from ice bin runs all the time makes ice fine. I found broken harness at bottom of door. I found ice chute not sealing. New door comes with everything typically. Ordering control as harness was sparking I made sure that would not continue by unplugging. ; ordrng 1 W11551458 (Door ss) and 1 W11566891 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Monroe, NC 28112
Jonathan J.
Job Details:
08/25/2023
"Complaint not making ice. I found unit icemaker will cycle, but will not dispense water. I found water is turned on two unit hoses are not pinched. Water valve is not getting any water past it. I also found icemaker and icemaker plastics are damaged due to freezing dripping unit will need icemaker and valve to fix. No additional issues found no cooling issues found at this time either Office to call customer when parts come in ; ordrng 1 W11455388 (Valve) and 1 W11455232 (Ice maker)"
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Milford, MA 01757
Aimee Z.
Job Details:
08/25/2023
Installed new Cntrl nd ran diagnostics complete
We serviced a
WHIRLPOOL MICROWAVE
Model GH7155XHS1
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/25/2023
Found unit not heating and making loud buzzing noise indicating bad magnetron. Magnetron NLA. ; rqstng P&A on 1 8171874 (magnetron)
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM02
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/25/2023
"Installed new lights and bin. Mistakenly Filter housing was never ordered. Ordering filter housing. ; ordrng 1 W10862461 (housing), dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE"