We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clover, SC 29710
Mitch H.
Job Details:
10/22/2024
"Customer showed video of washer stuck in Sensing mode and would not advance to wash. Tested and ran diagnostics, found multiple error codes F1E1 control, F0E3 overload, F0E5 off balance and F9E1 drain pump. Ordering control and drain pump. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near York, SC 29745
Mitch H.
Job Details:
10/22/2024
"Checked and tested washer. No unusual noises or vibrations. Customer had towels in washer on arrival, let cycle finish through spin, operating as designed. Took a couple of videos during spin. All components check good and operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Fort Mill, SC 29715
Mitch H.
Job Details:
10/22/2024
"Pulled range out,removed back. Replaced harness,reassembled. Put range back in place. Tested, oven and surface elements all operating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Fort Mill, SC 29708
Mitch H.
Job Details:
10/22/2024
"Removed and replaced control and drain pump. Tested, drain pump not working, checked, no power being sent to pump. Removed and replaced wiring harness. Reassembled, ran control calibration, completed correctly. Tested, all components and functions operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
KITCHENAID RANGE
Model KOCE500ESS20
Near Fort Mill, SC 29715
Mitch H.
Job Details:
10/22/2024
"Pulled oven from wall, removed covers, inspected wave guide chamber for damage, none found. Removed and replaced inverter and magnetron. Reassembled, tested, microwave heating and operating properly. Reinstalled oven in wall, retested, all operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/22/2024
"Arrived, advised customer that washer was out of warranty. Customer says he has an extended warranty. Explained that he would need to call the warranty company and get them to send us a ticket or he would need to pay the for the service call. Said he would call the warranty company. No service performed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB3
Near Killingly, CT 06239
Amanda R.
Job Details:
10/22/2024
Not draining checked all connections and filter draining into tubing under sink tested draining normally
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/22/2024
Customer complain unit would not work would not unlock line to dream pump broken placed lower harness . reassembled and test unit. verified proper operation; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
KITCHENAID WALL OVEN
Model KFEG504KPS3
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/22/2024
"Customer complained unit wont heat. Found proper voltage. Ran service tests. No errors. Ran bake relay, only 49 v coming to bake element when prompt. Bake element has proper resistance. Needs new board. Quoted 567.78. Customer confirmed repair. Paid via cash. Scheduled return call for 10-30-24 not available untill Wednesday. ; ordrng 1 W11088877 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/22/2024
Component unit has not made ice in about a week. I found fill tube was frozen over defrost. fill tube adjusted defrost settings found that door and the freezer left-hand side was not closing properly allowing for cold air to escape from freezer section placed unit and diagnostics mode test number 7 to 2 forced defrost mode every eight hours cycled icemaker cycled power additional issues found customer to allow 2 to 3 days for ice
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL0
Near Norwich, CT 06360
Amanda R.
Job Details:
10/22/2024
Replaced control heating element working
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near South Hadley, MA 01075
Chris B.
Job Details:
10/22/2024
Complaint that the dishwasher is not running properly. Found error codes F4E3 and F7E1. Found heavy rodent issues. Found drain hoses leaking possibly from rodent problems. Customer will have the unit replaced. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/22/2024
"Removed the agitator, rotor, stator, clutch, slider and hub nut. Gearcase is seized to the basket and will not come out. Unable to repair it today. Will need to replace the outer tub, basket and filter. Customer will call her contract to buy a new washer. ; rqstng P&A on 1 W10811960 (Basket) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screw) and 1 W11219115 (Outter tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Belchertown, MA 01007
Chris B.
Job Details:
10/22/2024
Replaced main harness wire and ran three diagnostic cycles and all running normal.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/22/2024
Complaint dryer is not drying clothing. I found restricted vent is the cost dryer is heating just fine. Blower is working. Fine dryer has F4E3 error code and diagnostics history only code. Found vent is completely plugged up.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
10/22/2024
Complaint when doors are reversed to prevent severe pain due to complications of pulling with right hand door has a gap and will not seal I found cabinetry was missing drilled leading in a gap when door is revered whirlpool file number 7740159673 reversing feature of door is non serviceable defect in cabinetry fridge is fully functional with doors non reversed customer care phone number 18002531301
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Canterbury, CT 06331
Amanda R.
Job Details:
10/22/2024
Customer only uses timed dry timed dry was turned to air dry unit is heating recommended cleaning vent housing outside no error codes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Eastford, CT 06242
Amanda R.
Job Details:
10/22/2024
"Replaced compressor vacuumed system recharged with 41g r600a set temps at recommended ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HW09
Near Belmont, NC 28012
Ryan S.
Job Details:
10/22/2024
"Customers complained of sparking. Ran unit with control panel off. Found sparking around capacitor, needs high voltage transformer , due to wiring had thermal damage, capacitor and diode. Informed customer office will call when parts come in. Will call safety on return call. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Iron Station, NC 28080
Ryan S.
Job Details:
10/22/2024
Return to install new evap and compressor. Installed new compressor pulled vacuum for 20 minutes steady. No leaks charged with 6 ounces are 134 verified cross pattern informed customer to give 24 hours for proper cool 48 for ice/ ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Ludlow, MA 01056
Chris B.
Job Details:
10/22/2024
Complaint that the freezer in the top on the lighting and switch is getting frosted up. Found the freezer door rails are grinding on the right side. Door is not closing smoothly and customer has to push hard to get it shut. No evidence that the freezer is overly packed and no packaging caught in the back. Tried adjusting but no success. Found no issues with the cooling nor with the defrosting and drainage.; ordrng 1 W11396033 (Light Switch) and 1 W11658402 (Rails)
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS4
Near Rockwell, NC 28138
Jenn F.
Job Details:
10/22/2024
Replaced the ui. Ran diagnostics. Tested ok. Balance PIF of prior visit.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Kannapolis, NC 28081
Jenn F.
Job Details:
10/22/2024
Replaced control board and door lock. Calibrated the unit. Tested ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/22/2024
Unable to work on unit. Roaches.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near York, SC 29745
Mitch H.
Job Details:
10/22/2024
"Confirmed control board issue. Oven not working. Removed and replaced control board. Reassembled, tested, all functions now operating properly.f"
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near York, SC 29745
Mitch H.
Job Details:
10/22/2024
Checked and found noise coming from compressor when it starts. Refrigerator has a 10 Year warranty on sealed system. Advised customer that we do not service Samsung sealed systems while still covered by factory warranty. He will need to call Samsung to get authorized factory service.
We serviced a
SAMSUNG DRYER
Model DVE45T6000W
Near Mansfield, MA 02048
Aimee Z.
Job Details:
10/22/2024
"Cust had vent replaced to hard vent was just cleaned . Found the cover to the lint screen the door off, which causing to much lint going down to blower wheel. Could smell any rubber or any unusual smells. Needs cover assy and repair kit.; rqstng P&A on 1 DC97-16160B (Cover assy) and 1 DASAMKIT (Repair kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507EWH01
Near Ellington, CT 06029
Chris B.
Job Details:
10/21/2024
"Replaced all parts and all running normal. Found bad water drain pan. Will ; rqstng P&A on 1 W11457241 (Drain Pan), dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC 1 W11033168 THERMISTOR/FAN HARNESS , and 1 W11683243 LED KIT WHITE (12 LEDS)"
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
10/21/2024
"Found the wash plate stripped and needs new hub stripped and suspension rods.Also has error code f7e5 Acuator not shifting And red light blinks Needs wash plate , hub Acuator and suspension rods; rqstng P&A on 1 WPW10553968 (Wash plate) and 1 W10528947 (Hub) and 1 W10913953 (Actuator) and 1 W10780044 (Suspension rods)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near South Hadley, MA 01075
Mike K.
Job Details:
10/21/2024
"Unit did one load after last repair and then would not turn on again. Verified not turning on, no response on u/I. Wont turn on or go into diagnostics. Verified 120vac to control and green blinking on control.connections good at control and u/I. Ordering control, u/i and connector.; ordrng 1 W11544680 (Control main) and 1 W11449075 (Upper harness) and 1 W11319991 (U/I control)"
We serviced a
GE DISHWASHER
Model GDP665SYN3FS
Near Coventry, CT 06238
Amanda R.
Job Details:
10/21/2024
The seal where motor sits on sump assembly is leaking quoted left unit unplugged
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mansfield, CT 06268
Amanda R.
Job Details:
10/21/2024
Original motor cracked replaced motor tested no leaking ; dspstn on spec-tagged invntry: 1 W11613479 MOTOR/SUMP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hebron, CT 06248
Jeremy B.
Job Details:
10/21/2024
Customers complaint is doors not level and doors not closing properly. Was able to adjust doors and doors closing properly. Cant adjust 100%level due to the tight spot.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near South Windsor, CT 06074
Gary V.
Job Details:
10/21/2024
Installed new gaskets and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Hebron, CT 06231
Jeremy B.
Job Details:
10/21/2024
Washer vibrating and going off balance. Suspension bouncy. Replaced and then leveled washer all checks ok. ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near South Windsor, CT 06074
Gary V.
Job Details:
10/21/2024
"Installed new fan motor and ice maker, cycled and filled with water. Please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W10846539 FAN and 1 W11658802 ICE MAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near South Windsor, CT 06074
Gary V.
Job Details:
10/21/2024
"Inspected and found motor terminal came dislodged causing unit to fault out on tachometer, tightened terminal and ran auto test and cycled fine now."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near South Windsor, CT 06074
Gary V.
Job Details:
10/21/2024
"Installed heater and drain hose, also found drain pump not pumping properly, and replaced drain pump, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS , used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HPY
Near South Windsor, CT 06074
Gary V.
Job Details:
10/21/2024
"Inspected and found water weeping past inlet valve and ice maker jammed and broken, will order parts and return. Discounted price for veteran/senior.; ordrng 1 WP67006531 (Inlet valve) and 1 D7824706Q (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near South Windsor, CT 06074
Gary V.
Job Details:
10/21/2024
"Inspected and found ice maker no longer cycling, replaced with new ice maker and cycled and filled with water. Please allow 24-48 hours for ice production.; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/21/2024
"Returned to install compressor and associated parts. Installed new compressor, pulled vacuum. Charged 68g r600. Verified proper frost pattern. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 876765 TUBING KIT"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Amherst, MA 01002
Mike K.
Job Details:
10/21/2024
"College dorm/apartments use.. provided proof of occupancy and within n 1yr warranty. Water in unit on arrival. Put in drain and spin and drained out fine, spun fine.F8e1, f8e3 errors in history. Long fill and overflow errors. In component tests cold valve 1 just hums, cold 2 and hot work fine. Ordering dual cold inlet valve.; ordrng 1 W11688995 (Cold inlet dual water valve)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Mike K.
Job Details:
10/21/2024
"Unit showing oow. They provided proof of occupancy with warranty.Amherst college dorms. Unit will not turn on. Found cable from u/i to main course btrol had come me loose. Rerouted wire and reconnected, unit testing fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Amherst, MA 01002
Mike K.
Job Details:
10/21/2024
Replaced harness and ran service test cycle. Completed fine.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Franklin, MA 02038
Mike K.
Job Details:
10/21/2024
"Cs complaint of unit not cleaning thoroughly. Says it also had some light on and still a motor running the other day.no errors in history. Ran through self test fine twice. Unit was tipped forward a bit and lowered front legs to center basket better. Lower unit looked fine, no oil leakage, suspension tests good.Hot/cold valves verified, agitate, spin and drain verified. Ran quick wash. Deep water wash was selected and filled fine. Cancelled and drained fine, ran quick wash with auto sensing and worked properly.Did not find an a reason for unit running after cycle complete, possible manual drain engaged.At this the me everything tests for me with no errors. Would suggest running clean cycle with Affresh to keep unit clean."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, NC 28078
Jenn F.
Job Details:
10/21/2024
Replaced the freezer gasket. Tested ok.
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Huntersville, NC 28078
Jenn F.
Job Details:
10/21/2024
"Complaint the microwave makes a buzzing humming noise and does not heat. Tested with a cup of water 78 degrees, heated for one minute 115 degrees. Tested another cup 80 degrees, heated for one minute 91 degrees. Heated a frozen patty for 10 minutes, it was defrosted and warm only. Heated another cup of water 78 degrees for one minute with no heat change. Noise coming from the cooling fan. Will need to replace the cooling fan, inverter, main control and mag. Order parts. ; ordrng 1 W11578579 (Inverter) and 1 W11344874 (Cooling fan assy) and 1 W11578959 (Mag) and 1 W11325786 (Control)"
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near Mount Pleasant, NC 28124
Jenn F.
Job Details:
10/21/2024
"Complaint unit will not start. Found error f7e3 stored in control. Found cap open. Replaced cap and actuator. Calibrated the control. Tested ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belmont, NC 28012
Ryan S.
Job Details:
10/21/2024
"Returned to install parts ordered previous tech. Installed gearcase, agitator , trust washer and can kit. Also replaced capacitor and bent due to damage from oil leaking. Ran unit in high speed spin and agitate. No noises out of ordinary. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR , used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/21/2024
"Customer complained unit wont start. Customer had receipt , unit in warranty. Found drain pump harness broken. Replaced harness. Ran unit though quick wash. Unit filled started washing and drained when canceling cycle. Verified proper operation. ; used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Stanley, NC 28164
Ryan S.
Job Details:
10/21/2024
Return to install new infinite switch installed switch new switch now working properly showed customer verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WFES3330RZ0
Near Tolland, CT 06084
Amanda R.
Job Details:
10/21/2024
Front right burner stays on High Replaced infinite switch tested operation normal ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW0
Near Vernon, CT 06066
Amanda R.
Job Details:
10/21/2024
F6e1 F8e1 errors basket wont spin quoted for mcu
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Indian Land, SC 29707
Jonathan J.
Job Details:
10/21/2024
"Part in the box was not the part Part in the box is a refrigerator water inlet valve, but not the one that was expected. Box has the correct part number on it and re-ordering valve..; ordrng 1 W11645245 (Valve)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
10/21/2024
7740155921 tech line file number normal operation per manufacturer. I installed all parts did not change anything of the door closing the exact same way as it was I did verify gaskets are ceiling properly heat that is escaping. The customer is feeling is coming from bottom vent and because heat rises. It is giving the illusion of coming from the door.using the triangle trick in the gaskets that the gasket is indeed ceiling properly
We serviced a
MAYTAG WASHER
Model MFW7020RF0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/21/2024
"Complaint at 25 minutes performing a normal regular cycle, washing machine errors out and says not filling with water no water detected. I found complaint true unit does have a software update that is needed. May fix issue. I found unit is filling with proper amount of water, I did find drain hose was shoved way too far down drain tube. Im ordering a control and a water level sensorto be safe. Office to call customer when parts come out control is special ordered.; ordrng 1 W11316246 (Pressure switch) and 1 W11733296 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Monroe, NC 28112
Jonathan J.
Job Details:
10/21/2024
"Complaint refrigerator is not cooling making loud buzzing noise. I found ice hitting evaporator fan motor in freezer section ice ball formed from water leaking every time unit dispenses water from icemaker. Stopping evaporate fan motor from spinning, causing a loss of cooling. I removed ice ball sealant, no abnormal noises and fan is working fine. No further issues found evaporator has a full frost pattern going all the way up and across."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/21/2024
Complaint mildew and mold growing on inside of dishwasher. Not sure if heater is working. I found heater is indeed working after entering diagnostics and clearing code. I could not find any error codes in diagnostics history other than seven one. incoming water too cold. I left heating element with customer. No further issues found advised dishwasher cleaning tablets or solutions tub filter was black verified wash motor is working properly. All spray arms are spraying.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Blacksburg, SC 29702
Mitch H.
Job Details:
10/21/2024
"Checked and found thermal fuse blown. Removed and replaced fuse, tested, dryer heating and cycling properly. Reassembled and retested, all good.; used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clover, SC 29710
Mitch H.
Job Details:
10/21/2024
"Removed and replaced user interface. Reassembled, tested, operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near Clover, SC 29710
Mitch H.
Job Details:
10/21/2024
"Removed and replaced compressor and related parts. Charged with nitrogen to 250psi, checked for leaks, none found. Allowed to sit under pressure for 15 minutes, no pressure drop. Evacuated nitrogen, pulled vacuum. Weighed in correct charge, 64g, of R600. Compressor running and cooling properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
10/21/2024
Found ice bin full and makings ice properly. Dispenser no dispensing ice. Flipper mullion not operating correctly and preventing door from closing tightly. Door switch not being made fully. Ordering mullion and door switch pad. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WP2177331 (Pad) and 1 W10806457 (Mullion)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Fort Mill, SC 29708
Mitch H.
Job Details:
10/21/2024
"Disassembled freezer compartment. Removed and replaced harness and fan cover assembly. Removed and replaced valve solenoid. Plugged unit back in, ran diagnostics, all tests passed. Advised customer to allow 24 hours for unit to reach correct temperature and up to 72 hours for ice production."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/21/2024
"Tested and ran diagnostics . Found bin thermistor error, 2 flashes showing thermistor open. All other tests checked good. Ordering thermistor. Checked part availability and scheduled return for 10/25 AM.; ordrng 1 WPW10511923 (Bin sensor)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/21/2024
"Removed and replaced washer, gasket and nut. Wash basket still drops too far down and spanned nut does not tighten down onto basket. Leaves approximately a quarter to half inch gap between basket and spanned nut. This causes basket to move up and down Called tech line spoke to Nate SR# 7740149016, all ordered parts were correct. No other suggestions. Called Randy, he checked on parts and believes gear case was incorrect even though it matched old gear case in washer. Reordering gear case.; ordrng 1 W11449841 (Gear case)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near York, SC 29745
Mitch H.
Job Details:
10/21/2024
Checked and tested range. Found bake burner not lighting. Broil operating properly. Ordering bake igniter.; ordrng 1 W11524031 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Unionville, NC 28110
Jonathan J.
Job Details:
10/21/2024
Dishwasher seems to run for hours and hours after cycle is Issue customers having is a normal factor of the dishwasher programmed into the dishwasher. Dishwasher has dry. Technology is designed to run until the door is open. To help aid in drying performance dishwasher. I found heater is working properly. I found excessive suds in the bottom of the dishwasher. Customers using cascade with infused dishwasher tablets I could not find any error codes and diagnostics history fan sounds normal to me noises or issues found with dishwasher at this time.Installed owi sensor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/21/2024
Complaint freezer had snow on it not cooling properly in the freezer section unit was not cooling in the fresh food section properly customer stated she had heavy frost up in the freezer on top of the food. I suspect freezer door may have got left open or propped open causing issue to occur. Customer started cooling perfectly fine yesterday I found freezer temperature in ice cream is -2.7? fresh food temperature 40? and temperature is 39.3? as of right now. cannot find any faults with refrigeration system at this time. Customer stated she had a different company come out last year when there was heavy snow food was freezing in the fresh food section and is worried that the same issue may occur again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/21/2024
Complaint freezer is frozen over back wall frozen frosted not cooling in the refrigerator zone was making loud noise. I found complaint true unit is in the garage temperature upon arrival in the garage was 68?. Temp out side is 45 degrees. Customer Unplugged refrigerator so that refrigerator can defrost. I am ordering evaporator fan motor. I am ordering Back insulation back wall paneling I verified doors are creating tight seal as when I close doors doors are almost stuck.; ordrng 1 W11634632 (Cover) and 1 W11666272 (Duct) and 1 WP2163777 (Blade) and 1 WP2315539 (Motor) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model Mvwb865gw0
Near Harrisburg, NC 28075
Jenn F.
Job Details:
10/21/2024
F5e2 door lock error. Replaced door lock. Ran calibration on control. Unit tested ok; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Concord, NC 28027
Jenn F.
Job Details:
10/21/2024
"Complaint when in agitation it makes a bumping noise. No stored error codes. Ran diagnostic test. No noise in spin, makes a clinking noise in agitation. Unable to get the screw out of the rotor. Will need to order rotor, slider and clutch. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW01
Near Concord, NC 28025
Jenn F.
Job Details:
10/21/2024
Not cooling. Compressor has been changed out 2x compressor running at 5-8amps no pressure change at this time. With unit off pressures equalized at 100psi on both sides. While running both pressures went up to 120psi. Filter dryer covered in oil and beads completely discolored. Sr#7740148286 unit is being submitted for replacement review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
10/21/2024
Both sections not cooling properly. Found ice build up on evaporation fan like door wasnt closed properly. Cleared away ice and found even frost pattern. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPS7024RZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/21/2024
Installed new tub assy. Panel scratched will order new. Tested for leaks and found none. ; ordrng 1 W11461682 (Panel)
We serviced a
WHIRLPOOL WASHER
Model MVWB750YW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/21/2024
Customers complaint is washer not spinning out and saying OL. Ran diagnostics found no error codes ran self test and then rinse and spin and couldnt duplicate any problems. Customer was away for 4 months and left and washer was working but not when they returned. I think maybe some corrosion formed on shaft on preventing basket from floating properly. If problem continues will need new main control. control NLA
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
10/21/2024
Installed new motor supply assy and tested all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/21/2024
"Returned to install new Ui and control. Installed parts ran factory cycle , ran timed dry. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Denver, NC 28037
Ryan S.
Job Details:
10/21/2024
"Customer complained of noise. Posted to video , video is of freezer section evap fan. Unit making noise intermittently. Ordering evap fan. Schedule return call for 1-25, customer not available before Friday. ; ordrng 1 WP2315549 (Fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/21/2024
"Returned to install icemaker, installed icemaker ran service test to fill and cycle. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/21/2024
Customer complain unit lid wont unlock wont run has error code. Found drain error code found lid lock does work found drain pump not engaging but power sent to drain pump ordering drain pump scheduled return call for. 10-24-24 am ; ordrng 1 W11396717 (Pump)
We serviced a
MAYTAG WASHER
Model MHWE500VW00
Near Easthampton, MA 01027
Mike K.
Job Details:
10/21/2024
"Replaced pressure switch and ran quick wash. Went through cycle fine. Did same thing n last visit, is Mabel to recreate error, cs said next cycle it repeated suds error. Cs that monitor. If continues would need new control which shows as nla. That has been explained to cs on both visits"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Easthampton, MA 01027
Mike K.
Job Details:
10/21/2024
"Called and lm enroute, was an incomplete part order. Was supposed to have a gear case / clutch ordered. Office says we can return tomorrow afternoon. Offered to come back tomorrow afternoon, but that will not work they are leaving for 8 days. Put on schedule for the 30th am 2x time slot. Left other parts with customer.; ordrng 1 W11393685 (Gear case assy) and 1 W10734521 (Clutch assy)"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Bolton, CT 06043
Amanda R.
Job Details:
10/21/2024
Squealing noise replaced idler pulley and wheels with kit tested sounds normal ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LZ5
Near East Hartford, CT 06118
Amanda R.
Job Details:
10/21/2024
Oven not preheating customer had back-liner on bottom panel removed preheated oven to 350
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06040
Amanda R.
Job Details:
10/21/2024
"Replaced control cam damaged replaced cam and actuator started clean cycle ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Manchester, CT 06042
Amanda R.
Job Details:
10/21/2024
Fills and drains not wash replaced wash motor tested operation normal ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near West Hartford, CT 06117
Jeremy B.
Job Details:
10/21/2024
Customers complaint is washer is banging. Ran self test and found water hammer. Recommend customer install arrestors.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH00
Near West Hartford, CT 06117
Jeremy B.
Job Details:
10/21/2024
Fresh food section not cooling properly. Customer has freezer packed full causing door not to close and ice build up in air tower. Cleared away ice and advised customer on proper way to load.
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN3FS
Near Blackstone, MA 01504
Aimee Z.
Job Details:
10/21/2024
Cust has build up of soap in dishwasher using seventh generation Advised to clean with little oil cooking or vinagar for mineral deposits Explained need to be a functional problem and soap build up Can be cleaned I ran cycle normal with cooking oil to clean out sud went down.Asked to run a few more cycle with 1 T cooking oil
We serviced a
WHIRLPOOL REFRIGERATOR
Model gc3shaxvy01
Near Franklin, MA 02038
Aimee Z.
Job Details:
10/21/2024
"Found the drain was frozen steamed out, and cleaned the drain"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AB4
Near Foxborough, MA 02035
Aimee Z.
Job Details:
10/21/2024
Installed and advance the ice maker to fill with water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Somers, CT 06071
Chris B.
Job Details:
10/21/2024
Replaced all parts and ran water and IM and no leaks detected. Used IM fitting TS #WP4373559.; used 1 WP4373559 (FITTING 5/16-1/4) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near East Granby, CT 06026
Chris B.
Job Details:
10/21/2024
Replaced all parts and washer running normal. No leaks detected.
We serviced a
SAMSUNG WASHER
Model WA505R5200AW/AA
Near Enfield, CT 06082
Chris B.
Job Details:
10/21/2024
Complaint that the washer has en error code and wont finish any cycle. Found bad suspension and quoted for parts and labor. Customer declined for the fix for today. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Enfield, CT 06082
Chris B.
Job Details:
10/21/2024
Complaint that the washer is didnt cycle correctly. Found error code F0E5 and F0E2. Cleared pressure hose and ran a quick and diagnostic cycle. Washer filling up with proper amount of water.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PFE29PSDASS
Near Southwick, MA 01077
Mike K.
Job Details:
10/18/2024
"Complaint of rf not cooling properly, has a thermostat on top shelf measuring 54, one item on n mid shelf , measured and read 43, unit is set to -6 and 34. One item In freezer and measured at -2. Compressor/ fans running and air a high rpm. Temp set at -6 and 34, says actual temps are -8 and 54. Set temps to 0 and 38, turned on power cool. Can hear fan running, but not feeling any air flow. Verified flow to crisper drawer only. Pulled off evap cover and unit went into defrost in process, good rf evap frost pattern., unit came back on and ff evap fan not running. Pulled it out and fan is physically seized. Quoted for fan labor and accepted. Worked fan repeatedly and became freer moving and is running, loudly. I explained it is working now, but no guarantees it will keep working til we return.Collected for part and additional labor per cc. Office to contact cs when parts come in to schedule return ; ordrng 1 WR60X26866 (Ff evap fan)"
We serviced a
GENERAL ELECTRIC LAUNDRY CENTER
Model PFQ97HSPV0DS
Near Springfield, MA 01109
Chris B.
Job Details:
10/18/2024
Replaced part and unit needs to be connected to Wi-Fi for more updates and adjustments. Mentioned to the customer to have that done and updated through GE web to be able to use the unit properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, CT 06095
Chuck M.
Job Details:
10/18/2024
F7e7 motor unable to reach target speed. F7e1 basket speed fault. Ran HHS. Basket is out of round and lid unlocked before spin ended. Ordered basket. ; ordrng 1 W10752719 (basket)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Springfield, MA 01109
Chris B.
Job Details:
10/18/2024
Part not received in time and called customer to reschedule for 10/21/24 PM timeframe. ; schdld next appmnt for 10/21 MON PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Springfield, MA 01118
Chris B.
Job Details:
10/18/2024
Replaced door and ran IM water fill tests and found no leaks. Door sealed properly. Adjusted temps to proper settings.