Service History 118 - Advantage Appliance Repair

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Charlotte, NC 28208

Robert A.

Job Details: 01/12/2024

"Cx complaint that the unit is not completing cycles and making noise. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7 f2e1. I cleared the codes and ran manual spin and agitate, neither worked and made an abnormal sound. I checked under the unit and found the belt torn partially disintegrated. The clutch and motor wheel are splintering because of the belt. The gearcase shaft has dropped causing these issues. The unit needs a new gear case, motor, clutch and belt to resolve the issue. Im ordering the part for the return visit. I left the part with the cx.; ordrng 1 W11454372 (Gear case) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Clutch), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Monroe, NC 28110

Jonathan J.

Job Details: 01/12/2024

I replaced all previously ordered parts. I tested operations. Everything is now working properly icemaker cycled fine filled with water just fine as well.

We serviced a

WHIRLPOOL DRYER

Model WED5830SW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 01/12/2024

"Complaint timer will not turn itself off stuck. I found timer is spinning, gears or grinding unit not spinning properly to turn itself off is a safety hazard advised customer as such customer declined repair today is going to look at replacement options."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB05

Near Charlotte, NC 28262

Ryan S.

Job Details: 01/12/2024

"Found unit had leak, charged 140psi nitrogen, dropped to 139 after 30mins. Found dye around top of filter dryer and cap tube line going into frame. Found dye around bottom of compressor under that area. Searched entire unit , with bubble test, couldnt find leak in evap, braze points, Condenser. Called techline due to suspicion of leak in frame. Techline concurred. Sr#7738227853 informed customer unit is non repairable, whirlpool with contact her for further information. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Denver, NC 28037

Ryan S.

Job Details: 01/12/2024

"Customer had called office to order parts for unit that was damaged from installer. Installed panel control plastic parts. Found handle assembly was wrong color. Need stainless. Also customer forgot to inform about glass top being damaged also, found scratch on glass , customer said it was from installer also they havent used appliance yet. Ordering handle for correct color and glass top. Scheduled return call for 1-19-23 am ; ordrng 1 W11541089 (Cooktop) and 1 W11449263 (Handles stainless)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Monroe, NC 28112

Jonathan J.

Job Details: 01/12/2024

Replace Megatron tested operations. Everything is now working properly with no further issues found. Houses directly across the street and in neighborhood are still under heavy construction. Home is a new build construction that is tenant occupied.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Charlotte, NC 28211

Jeff L.

Job Details: 01/12/2024

"Fault code says low fan speed however, this unit is right up against the wall where I have no ability to pull oven with lift. This is gonna require 2 men for this job. I cannot properly diagnose unit without pulling it and 1st checking safety thermostats and check for damaged wiring due to this failure happening during self clean mode. Im gonna give the customer a estimate of 2nd man and labor if he does the repair -parts dont know problem until diagnosed customer is going to have unit pulled out for us then will call for repair.(PLEASE SEE PIC OF OVEN INSTALLATION)2XMEN2XMEN"

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS3

Near Windsor, CT 06095

Gary V.

Job Details: 01/12/2024

"Installed parts listed and cycled to temp, tested fine.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Enfield, CT 06082

Gary V.

Job Details: 01/12/2024

"Concern water dispenser stays on. Attempted to adjust, but needs dispenser parts. Will submit estimate and call.; rqstng P&A on 1 W11109510 (Paddle) and 1 W11109614 (Rear plate) and 1 W11125932 (Trim) and 1 W11238426 (Wire trim) and 1 W11087492 (Switch) and 1 W11572058 (Kit)"

We serviced a

GE REFRIGERATOR

Model gts21fmkces

Near Enfield, CT 06082

Gary V.

Job Details: 01/12/2024

"Inspected and found inlet valve failure and quoted, they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRG25FVMS01

Near Enfield, CT 06082

Gary V.

Job Details: 01/12/2024

Inspected and customer concern is noise. Inspected and could not replicate any problems or noises at this time. All functions test normal at this time. Customer will monitor.

We serviced a

KENMORE DRYER ELECTRIC

Model ="110.62332511"

Near Enfield, CT 06082

Gary V.

Job Details: 01/11/2024

"Inspected and found belt broken, replaced belt and cycled, tested fine.; used 1 341241 (BELT) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near South Hadley, MA 01075

Chris B.

Job Details: 01/11/2024

Complaint that the unit is not draining properly. Found clogged where the two drain lines go together removed it and it drains now.. No issues found with the dishwasher. Ran diagnostic cycle and all tested normal. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near South Hadley, MA 01075

Chris B.

Job Details: 01/11/2024

Complaint that the unit is not heating. Found bad heating element. Quoted parts and labor. Customer decided to go into a new unit this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Enfield, CT 06082

Gary V.

Job Details: 01/11/2024

"Inspected and found rt side upper door seal torn, will submit estimate and call for return date.; rqstng P&A on 1 W10830274 (Ff door seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 01/11/2024

Installed all new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 WPW10006384 BELT

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 01/11/2024

Bulb burnt out in freezer. Customer had new bulb but cant take cover off. Removed cover and customer replaced bulb all checks ok. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH and 1 W11518235 LED BULB

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near York, SC 29745

Mitch H.

Job Details: 01/11/2024

"Removed and replaced microwave door interlocks. Tested microwave, light working correctly. Microwave heating and operating properly."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Mansfield, CT 06250

Amanda R.

Job Details: 01/11/2024

Customer canceled when calling for eta arrival

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sterling, CT 06354

Amanda R.

Job Details: 01/11/2024

"Convection fan getting 120v not running reps,fed motor tested on air dryer running normally"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Simsbury, CT 06070

Mike K.

Job Details: 01/11/2024

"Unit not starting, light on. Found broken door switch. Quoted for switch/labor. Approved. Replaced door switch. Unit operating properly. Verified heating and decent air flow.; used 1 WPW10569603 (DOOR SWITCH) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near York, SC 29745

Mitch H.

Job Details: 01/11/2024

"Removed and replaced control and socket. Plugged microwave back in. Display now working. Tested microwave, heating and operating properly. Tried to turn light on, heard unit arc. Dropped bottom panel and found wire to socket pinch and contacting against cabinet. Blew light control on board. Microwave still working. Reordering board.; ordrng 1 W11552018 (Control), dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC , used 1 W10210871 (Socket) from stock"

We serviced a

LG DRYER

Model DLG2302R

Near South Hadley, MA 01075

Chris B.

Job Details: 01/11/2024

Replaced all parts and dryer running normal. No more noises.

We serviced a

MAYTAG WASHER

Model MVWC400XW4

Near Enfield, CT 06082

Gary V.

Job Details: 01/11/2024

"Inspected and found Gearcase worn out, needs Gearcase replaced, quoted and he will call."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Waterbury, CT 06704

Jimmy R.

Job Details: 01/11/2024

"Tested dryer and found unit not heating and not running checked power supply and found black power wire at terminal block burnt off from loose terminals, replaced terminal block and cut out bad wiring reconnected and ran dryer. Checked all operations and unit is now working to proper specs ; used 1 279320 (Terminal block) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near New Britain, CT 06053

Chuck M.

Job Details: 01/11/2024

Customer complaint is that refrigerator was not keeping temperature. Inspected and found run capacitor missing. Replaced and tested. Unit is working. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Bristol, CT 06010

Chuck M.

Job Details: 01/11/2024

Customer complaint is that dishwasher did not wash. Ran diagnostics and found error code F4e3 wash motor not running. Found wash motor receiving voltage but not running. Replaced wash motor from T/S and tested. Showed customer it works. ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Burlington, CT 06013

Chuck M.

Job Details: 01/11/2024

Customer complaint is that washer makes a knocking noise. Ran washer and found pipes are hammering. Explained inlet valve is opening and closing quickly causing hammering because of water pressure. Explained to customer that there are water regulators that reduce hammering. Explained washer is energy efficient and uses less water but adds water throughout cycle as needed.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Mint Hill, NC 28227

Jeff L.

Job Details: 01/11/2024

Replaced control and ignitor unit preheated to 350 degrees without kicking off unit ran and checked ok. Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Canton, CT 06019

Mike K.

Job Details: 01/11/2024

"Unit has water in unit, will not drain. Motor humming but not draining. According to service bench drain motor has 10yr warranty part only.Quoted for labor, accepted. Replaced drain pump and tests fine. Unit does have a lip in flooring that makes accessing legs difficult to raise enough to pull out unit.; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Farmington, CT 06032

Mike K.

Job Details: 01/11/2024

"Blown fuse on l1 line to control, tested wiring and did not find any shorts, replaced fuse and unit operating."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bloomfield, CT 06002

Mike K.

Job Details: 01/11/2024

"Complaint of unit not getting clothes clean.F0e5, off balance load,only error in history, cleared. suspension tests good.Recalibrated unit and the ran self diagnostic test. Lower assy visual inspection found gear case has leaked oil, cam/belt coated.Ordering gear case assy, Washplate/agitator, cam and belt. 2x timeOffice to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11454734 (Gear case assy) and 1 W11239857 (Belt) and 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 W10721967 (Cam), ordrng 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Bloomfield, CT 06002

Mike K.

Job Details: 01/11/2024

"Unit stopped mis cycle full of water, has not run since. F9e1 long drain only error in history. Checked drain pump and harness was repaired previously, move wires and drain pump operating. Ordering harness. Office to contact cs when part comes in with authorization to schedule return.; rqstng P&A on 1 W11569161 (Harness lower)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Bloomfield, CT 06002

Mike K.

Job Details: 01/11/2024

"Replaced broken cooktop, burners tests fine. Payment precollected"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near West Hartford, CT 06117

Mike K.

Job Details: 01/11/2024

"Complaint of burning smell and not cleaning well, was a little something burned at the heating element, cleared. No errors in history. Ran diagnostic cycle.Completed cycle. Ran normal cycle. Some soap build up, ran several times to clear. Not getting spray arm movement.No major blockage seen, filter was dirty and cleaned, tested again, same. Can hear water coming out mid level spray arm, but not spinning. Removed and cleaned spray arm, build up inside, cleared and spray arm now spinning. Ran for a bit then stopped spinning, removed more from spray arm, but is clogging internally. Other spray arms also clogged. Quoted for spray arms/labor. Denied. Trip covered by wp"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Hartford, CT 06108

Mike K.

Job Details: 01/11/2024

"Unit not running, f5e4, lid not opened between cycles, F8e1 long fill, errors in history. Lower inspection found belt off, no shield on unit. Reinstalled belt and ran diagnostic cycle, went through fine.Attempting to start cycle and will not start, blinks sense, lights cycle when holding down start, but does not begin.Ordering shield/screws, belt, cam for belt coming off.Ordering lid lock for error code, may not be sensing lid closed.Ordering control, harness as complained was skipping sense and going straight to complete.Office to contact when parts come in with authorization to schedule return ; rqstng P&A on 1 W11643701 (Harness assy) and 1 W11409708 (Shield) and 1 W11513248 (Lid lock) and 1 W11513246 (Control), ordrng 2 W11573574 (Screw)s and 1 W11239857 (Belt) and 1 W10721967 (Cam)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Charlotte, NC 28227

Jeff L.

Job Details: 01/11/2024

Replaced parts ordered by previous tech unit ran and checked ok. There was no core reminder with control board but it does have a green label so returning it as coreCall complete ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Charlotte, NC 28270

Jeff L.

Job Details: 01/11/2024

Replaced all parts ordered by previous tech unit ran and checked okCall complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28270

Jeff L.

Job Details: 01/11/2024

Found one of the sensors broke off from the wire inspected harness it is in good shape just need the 2 sensors. Will return 1-18-24 pm(2) temp sensors Part#WP3387223; ordrng 2 WP3387223 (Touch sensors)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Charlotte, NC 28216

Ryan S.

Job Details: 01/11/2024

"Returned to install gasket, installed gasket. Verified proper operation."

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Denver, NC 28037

Ryan S.

Job Details: 01/11/2024

"Customer complained unit left side oven door light coming on and off, and not heating properly. Found door switch on the right side oven bad. Ran unit and found all elements coming on. Ordering door switch. Scheduled return call for 1-17-23 am. ; ordrng 1 W11029221 (Door switch)"

We serviced a

GE WASHER

Model GTW330ASK2WW

Near West Springfield, MA 01089

Roger R.

Job Details: 01/11/2024

"Installed new drive belt and tested unit, all okay now unit washes and spins properly."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near East Longmeadow, MA 01028

Roger R.

Job Details: 01/11/2024

"Checked both bake element and broil elements work. No error codes in system. temperature off by more than calibration will correct. Replaced oven sensor. Checked calibration in control and was set to factory settings and I did not adjust setting. Also found both right side burner control knobs had inserts stuck on shaft and not in knobs correctly. Reset both knobs as well. ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT , used 1 WPW10181986 (SENSOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model GHW9200LW0

Near Springfield, MA 01119

Roger R.

Job Details: 01/11/2024

"Found door latch not functioning. Quoted for new latch and labor. Installed new part and checked, okay now."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF530PGM0WW

Near Ludlow, MA 01056

Roger R.

Job Details: 01/11/2024

"Installed new main board, Power harness, UI panel and lower wash arm. All checks okay unit working properly now."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Farmington, CT 06032

Chuck M.

Job Details: 01/11/2024

"Customer complaint is that washer would not fill. Ran diagnostics and found error codes F7e5 shifter fault. F0e5 off balance loads. F2e1 stuck key. Ran manual test cycle and washer filled and agitated but would not spin. Inspected underneath and found rotor worn and gear oil leaking. Quoted customer for gear case, slider and clutch. Motor under 10 year warranty. Customer will buy new."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near West Hartford, CT 06107

Chuck M.

Job Details: 01/11/2024

Arrived to diagnose refrigerator. Unit is in the garage. Informed customer that unit will not cool properly under temperature conditions. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS4

Near West Hartford, CT 06107

Chuck M.

Job Details: 01/11/2024

Customer complaint is that dishwasher upper rack adjuster broke. Confirmed and replaced left side adjuster from T/S and tested. Showed customer it works. ; used 1 WPW10546503 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WALL OVEN

Model KODE500EBS20

Near Wolcott, CT 06716

Jimmy R.

Job Details: 01/11/2024

"Customer had been using oven and Oven shut down and would not turn back on for two days then control came back on and started working, went threw entire harness and checked power supply lines found connections ok and unit receiving 240v checked mowing controls and all connections are good noticed some white markings on controls. Replaced both upper and lower main controls checked cooling fans wile heating to 350 and air flow is perfect , let unit get to temp on both ovens and no error message. Unit is working to specs customer is going to run oven if any issues she will be calling customer service"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wolcott, CT 06716

Jimmy R.

Job Details: 01/11/2024

"Ran washer threw a test cycle and found when unit would go into a spin it would make a squealing noise found noise coming from under unit. Checked belt and motor and found when ramping up for a spin belt would slip making the noise and not spinning out clothes, removed belt and replaced with new recalibrated machine and ran a wash cycle. All operations are now working as designed ; used 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/11/2024

Complaint support is broken. I found support on both sides is fractured. I found drive motor has fracture in it. I found tub has been collapsed on right hand side corner to a point where the spray arm can no longer spin properly unit has never been connected or installed still in garage. Ordering tub both supports and drive motor assembly. Customer to call our office when parts tub specifically comes in after inspecting for dents or damage ; ordrng 1 W11409865 (Tub) and 1 W11679658 (Support) and 1 W11679657 (Support) and 1 W11416363 (Motor assembly)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 01/11/2024

"Ran air fryer and found when convection fan came on unit would rattle and bang then stop when fan shut off, checked fan and noticed it wobbling removed fan and found motor shaft bent causing fan motor to make noise and wobble. Will order new convection fan and motor ; ordrng 1 W11582241 (Fan motor) and 1 W11548753 (Fan blade)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/11/2024

"Complaint unit not making ice. I found two places on the wiring harness, going into the door and at the icemaker where attaches are both broken. Unit will need new door to fix. No additional issues found with cooling at this time. Everything else is working valve installed tested no additional unit dispensing water with no issues; ordrng 1 W11390104 (Door ss fc)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/11/2024

Complaint washing machine will not turn on lid will not unlock. I found control has failed leading to issue. No flashing light on control or nor user interface. customer declined repair is going to look at replacement options instead. I found resistance of drain pump. Motor is a little on the high side could be what caused control board failure.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/11/2024

Complaint washing machine time keeps jumping sporadically. Unit taking longer than what the timer says to wash. Vibration still. I checked suspension rods. I checked tub assembly. I checked control. No error. Codes on control. I checked level of machine. Machine is level cannot duplicate. I suspect flooring issues or loading issues are cause of complaint. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC

We serviced a

KITCHENAID WINE CELLAR

Model KUWL214KSB00

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/11/2024

Complaint not cooling I found evaporator is flooded with compressor oil unit sounds like gurgling running water when compressor is turned on unit will need evaporator and compressor to fix as well as purged with nitrogen. 7738219087 I called KitchenAid directly found desiccant beads and filter dryer show science of contamination in the system submitted images. No additional issues found unit declared nonrepairable by manufacture. Due to contamination.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Kssc42qts00

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/11/2024

Complaint not dispensing water from door will not dispense in diagnostics will not click relay but ui light does come on when door paddles are pressed unit will need main control and ui and digital valve to fix. Customer stated they used to be able to turn breaker off for a period of time and then everything would work. I tested just to confirm cycling power does nothing anymore. Office to call customer when parts come in.; ordrng 1 W10789107 (Control) and 1 W10876668 (Valve) and 1 WPW10151236 (Door ui assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM00

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/11/2024

"Complaint last two weeks unit has not been keeping ice cream frozen. Everything else is still frozen except the ice cream. I found unit is located in the garage and garage is not climate controlled. I found evaporator when compressor is running, is producing a full frost pattern with no issues. Refrigerator is rated at a minimum operating temperature of 65? And a maximum of 94?. With these colder temperatures reaching down in the 20s the past couple weeks unit cannot keep up as the temperature sensors are located in the fresh food zone section. When the fresh food section is at temperature unit is designed to stop cooling causing ice cream to melt. No additional issues found, customer needs to put heaters in the garage and climate control garage for the specific model of refrigerator ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Woodstock, CT 06281

Amanda R.

Job Details: 01/11/2024

Replaced all parts tested starting normally ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 01/11/2024

Complaint smell gas only while cooking I took unit apart pressure tested pipes and valves in on position Low flame and hi flame as well as medium flame is great cannot smell any abnormal odors during combustion only by it not being ignited do I smell gas I suspect burner caps not being installed on burner flame spreder is cause of odor or teflon cooktop protector. No parts needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Meriden, CT 06450

Jimmy R.

Job Details: 01/11/2024

"Ran unit and found filling with water but not washing, canceled out unit and drain is operating ran a diagnostics cycle and found errors 4-3 wash motor not running, 7-1 no heat let unit run threw a Self test and no wash motor, checked voltage and 120v is being supplied to motor unit is going to need a new sump&motor will order. Parts are out of stock advised once in we would call for return visit ; ordrng 1 W11613479 (Sump&motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Meriden, CT 06450

Jimmy R.

Job Details: 01/11/2024

"Checked over unit and found front panel of machine where vent is located starting to rust around vent checked for other spots and found rust on sides of panel also, tried to remove rust but panel is pitted rust is all the way into stainless. Unit will need new front stainless panel ordered advised once in we would call for return visit part was a special order ; ordrng 1 W11461688 (Panel stainless)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 01/11/2024

Installed new manifold and spray arm ran machine thew a wash cycle and unit is now washing middle rack and all operations are working to specs

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, NC 28270

Jeff L.

Job Details: 01/11/2024

Found tub and all parts are good customer was not aware how the unit operated. Unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Charlotte, NC 28226

Jeff L.

Job Details: 01/11/2024

SR#7738217022 spoke with (Brandon) I was told to replace door hinges. I also took pics of damaged UI and door panel on upper left by handle has significant dent in it.I am ordering left and right hinge for repair. I also noticed when I opened the door that the upper basket came rolling forward looked at installation and top of dishwasher is leaning forward. The unit needs to be leveled when returning to replace parts. Rescheduled for 1-17-24 amPart#W11612302Part#WP8534853; ordrng 1 W11612302 (Door hinge) and 1 WP8534853 (Door hinge)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, NC 28134

Jeff L.

Job Details: 01/11/2024

Replaced UI unit set time and operated normal. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Putnam, CT 06260

Amanda R.

Job Details: 01/11/2024

Lasted three months since last repair and freezer not defrosting again ; ordrng 1 W11548534 (Control) and 1 W11548536 (Thermostat) and 1 W11547652 (Element)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Woodstock, CT 06282

Amanda R.

Job Details: 01/11/2024

Replaced door latch tested starting normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Ashford, CT 06278

Amanda R.

Job Details: 01/11/2024

Unit hums and then goes straight to done run capacitor bad replaced tested operation normal ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Iron Station, NC 28080

Ryan S.

Job Details: 01/11/2024

"Customer complained bottom of units finish is coming off on wheels of turntable ring of unit. Although issue is cosmetic, Customer is worried it will get worse and cause arching. Wheels on turntable ring had buildup of something looking like buildup of finish coming off on wheels . Took pictures and called techline. Tech line gave part number for touch up paint to cover area with touch up paint to prevent metal from showing. Sr#7738216391 ordering several paint colors. Informed customer office will call when parts come in. ; ordrng 1 W10803163 (Touch up paint) and 1 8212473 (Silver) and 1 W10134625 (Apollo grey) and 1 W10917540 (Midnight grey)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lincolnton, NC 28092

Ryan S.

Job Details: 01/11/2024

"Customer stated tub was leaning causing tub to be out of balance, found suspension rod was out of position and bent, Replaced suspension rods, tested unit in spin. Unit tested fine."

We serviced a

GE REFRIGERATOR BOT

Model PFE28KSKKSS

Near Norfolk, MA 02056

Aimee Z.

Job Details: 01/11/2024

"Trounced the fan needed to be replaced, replaced and tested complete ; used 1 WR60X26866 (Fan) from stock"

We serviced a

KITCHEN AID RANGE

Model KERS202BSS0

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/11/2024

F6 e1 replace controlFound the relay sticking open.Also tested the sensor in case Tested the oven sensor in range Needs new CntrlCust buying new

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Foxborough, MA 02035

Aimee Z.

Job Details: 01/11/2024

Installed new light also needs new right gasket is torn; ordrng 1 W10830274 (Gasket)

We serviced a

FRIGIDAIRE OVEN

Model FFGF3054TSD

Near Chicopee, MA 01013

Chris B.

Job Details: 01/11/2024

Replaced part and unit running normal. Burners lighted on properly.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF4A

Near Ludlow, MA 01056

Roger R.

Job Details: 01/11/2024

"Unit not heating properly. Ran diagnostic and found several error codes i60 , iBO, i20 unit will need a new main pump/ heater assembly. ; rqstng P&A on 1 5304514365 (Pump wash,), ordrng 1 A00055408 (Sensor)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE0

Near East Longmeadow, MA 01028

Roger R.

Job Details: 01/11/2024

"Unit exhibiting issues with sealed system..erratic temperatures frosting on suction line. Frozen water line in freezer door. We have changed the defrost system previously. Coils look good but frost on suction line indicates an overcharged system. The rear cover has been wet and Dried many time indicating a long issue. Will submit Order for sealed system parts. ; rqstng P&A on 1 5303305667 (Drier) and 1 5304524545 (Compressor), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WED5010LW1

Near Longmeadow, MA 01106

Roger R.

Job Details: 01/11/2024

Installed new rear drum seal. Due to not installed properly at factory. All ok. ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Newington, CT 06111

Jeremy B.

Job Details: 01/11/2024

Installed new heater and wash arm all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Middletown, CT 06457

Jeremy B.

Job Details: 01/11/2024

Fresh food door gasket falling off of door. Was able to heat and shape gasket but will need new gasket. Quoted customer they will call back if they want repaired.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Walpole, MA 02081

Aimee Z.

Job Details: 01/11/2024

"Found the evap in fridge a block of ice , steamed out needs fan assy complete and new thirmisterTheres a lot of rust by the fridge evap which is a concernCust buying new fridge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Charlotte, NC 28215

Robert A.

Job Details: 01/11/2024

Cx complaint that the unit is control is RC light is not working. I inspected the to confirm the complaint. I found that the control is intermittent and needs to be replaced. The light switch is separated and needs to be replaced as well. Im ordering the parts for the return visit.; ordrng 1 W11594670 (Control board) and 1 W11123941 (Light switch)

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Charlotte, NC 28205

Robert A.

Job Details: 01/11/2024

"I installed the ordered parts and tested the unit for the cx. The unit still did not work. I replaced the capacitor, still does not start cycles. It will begin to spin during sensing then stop. I checked the motor connector and lower harness. It was in decent condition. I tested manual agitate and it worked fine. The unit needs a new motor and lower harness to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11283592 (Motor), dspstn on spec-tagged invntry: 1 W10625696 CONTROL and 1 W10913953 ACTUATOR , used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, SC 29745

Mitch H.

Job Details: 01/11/2024

"Removed and replaced drain pump and panel. Attempted to run DLMS calibration. Found that new UI panel will not download model and serial numbers. Reconnected old panel, let unit sit for 10 minutes to ensure information was stored in main control. Reconnected new panel went through setup process, waited 15 minutes. Checked and information still not stored. Tried again with no success. Panel defective. Reordering panel and lid lock.; ordrng 1 W11394572 (Lid lock), rqstng P&A on 1 W11478526 (UI panel), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, SC 29745

Mitch H.

Job Details: 01/11/2024

"Removed and replaced inverter, control and user interface. Plugged refrigerator back in, allowed compressor to start. Ran diagnostics, all functions test good."

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near Enfield, CT 06082

Gary V.

Job Details: 01/11/2024

"Inspected and found stuck run relay in main acu, quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Sharon, MA 02067

Aimee Z.

Job Details: 01/11/2024

"Installed new damper control, complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bristol, CT 06010

Chuck M.

Job Details: 01/11/2024

Customer complaint is that washer was leaking from hose. Washer has a delayed start. Customer said she pauses washer to add fabric softener and it doesnt start right away. Explained to customer that whenever cycle is paused it senses again once cycle is started again. Drain hose is not leaking.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS1

Near Charlotte, NC 28277

Jeff L.

Job Details: 01/11/2024

Need 2 switch holder screws to mount them the heads are stripped out and I cannot run them all way up so the door will catch. I have finished changing out the switch holders just need screws. Will call office in morning to order screws cant find a part number.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Granby, CT 06090

Gary V.

Job Details: 01/11/2024

"Inspected and found ice maker jammed mid cycle, ice maker broken, will order new ice maker and return.; ordrng 1 W11556926 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Charlotte, NC 28278

Mitch H.

Job Details: 01/11/2024

Adjusted and leveled doors. Checked and ensured both doors are sealing correctly. All checked good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Charlotte, NC 28278

Mitch H.

Job Details: 01/11/2024

"Found range cord wired incorrectly. Wired cord properly, tested, all components operating correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Windsor, CT 06095

Gary V.

Job Details: 01/11/2024

"2 year warranty Costco. Inspected and found leak fault, and found loose connection at fill valve, tightened and cycled, tested fine."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Charlotte, NC 28278

Mitch H.

Job Details: 01/11/2024

"Ran diagnostics, confirmed F1E5 inverter error. Tested microwave, runs for approximately 15 seconds then gives error. Ordering magnetron and inverter. Checked part availability, inverter on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11602306 (Inverter) and 1 W11578959 (Magnetron) and 1 2Xtime (2X time)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near East Hartford, CT 06118

Jeremy B.

Job Details: 01/11/2024

"Dryer starts then shuts off immediately. Tested supply power and found it wired backwards. Rewired and still doing same thing. Replaced motor with no luck will order and replace timer and start sw. ; ordrng 1 W11685947 (Timer) and 1 W11625516 (Switch), used 1 279827 (MOTOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8500DW0

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 01/11/2024

Found belt broken belt and worn pulley. Installed repair kit and tested all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/11/2024

Customer said dishwasher still Leaking after new gasket install found wash arms cracked causing leak needs new. ; rqstng P&A on 1 W10837249 (Wash arm) and 1 WPW10498900 (Wash are upper)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0J

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 01/11/2024

Dryer not heating properly. Only getting to 120 on high heat. Replaced thermostat all checks ok. ; used 1 WP3387134 (THERMOSTAT) from stock

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Agawam, MA 01030

Chris B.

Job Details: 01/11/2024

Complaint that the unit is not cycling through correctly. Found bad actuator. Quoted parts and labor. Replaced part and unit running normal. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Attleboro, MA 02703

Aimee Z.

Job Details: 01/11/2024

Needs a strike and latch broken. Also the drain pump isnt fully pumping out leaving inch water and awfully noisy.Cust stated noisy in spin the rotor is hanging off washer and the bolt is missing?; ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch) and 1 W11260238 (Rotor) and 1 W10752189 (Rotor screw) and 1 W11396717 (Drain pump)

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