Service History 117 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hadley, MA 01035

Mike K.

Job Details: 08/26/2024

Replaced door lower seal and sump assy. Tested in normal cycle and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Northampton, MA 01060

Mike K.

Job Details: 08/26/2024

"Unit is under 1yr wp warranty per service bench.Report in at front desk, sign in,elderly home.Bob is maintenance guy. Unit is in basement maintenance room, not an apartment. Delivered damaged.Drain pan is cracked and sealed system line has physically come apart. Had let run for a minute before noticing, smoke coming from line from compressor. Lines look to be same size so just doubled up on coupler order.Ordering compressor, drier and pan and couplers.Office to schedule 2x return; ordrng 1 W11559685 (Tray) and 1 W11370574 (compressor) and 2 W11504419 (Coupler)s and 2 W11504420 (Coupler)s and 1 W11506635 (Processing tube) and 1 W11490399 (Drier) and 1 W11506623 (Drier coupler) and 1 W11504448 (Drier coupler) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL RANGE

Model JES1750FS1

Near Bristol, CT 06010

Ruben C.

Job Details: 08/26/2024

Checked unit ok door seal was coming off replaced door seal tested normal heating normally

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Wethersfield, CT 06109

Ruben C.

Job Details: 08/26/2024

Checked unit ran diagnostics normal no error codes heating normally to 140 degrees have informed cust of dryness and temp level instruct fullfilled 7739785337 called techline to document

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 08/26/2024

"Customer complain unit wont drain and wont power on found power two unit found broken wire to drain pump placed harness from truck stock unit still not turning on unit has power to board ordering new control board informed customer Office will call when part comes in; ordrng 1 W11626074 (Board), used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/26/2024

"Checked and ran diagnostics. No stored error codes. Ran control calibration. Tested washer, all components and functions operating properly. Checked and ensured washer was level and feet secured. Customer stated they were washing a king comforter when vibration occurred. Instructed customer on using controls. I-n-I now fulfilled. Washer operating as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS

Near Wethersfield, CT 06109

Ruben C.

Job Details: 08/26/2024

No model or serial tag on unit cust is landlord unit is in garage took pics cust did not want to pay for service did tell him cust refused to pay for service

We serviced a

WHIRLPOOL OVEN

Model JMW3430DS00

Near West Hartford, CT 06119

Ruben C.

Job Details: 08/26/2024

Replaced both inner and outer door panel when installed doors damaged by hinge receiver stem does not push back in reordering both doors and receivers; rqstng P&A on 1 WPW10709147 (Inner door) and 1 W11110938 (Door) and 2 W11613828 (Hinges)s

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Springfield, MA 01118

Chris B.

Job Details: 08/26/2024

Complaint that the left front burner is not heating. Found bad element. Replaced part and stove heating properly. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near East Longmeadow, MA 01028

Chris B.

Job Details: 08/26/2024

Complaint that the IM is not running. Found IM on the off position. Mentioned to the customer to keep an eye on the ice for today. Ill keep in touch later today and see if all running good because ice production take time. Tested again all diagnostics pointers. Heater fill is working fine. Filled with water fine. IM turned fine. IM fan is working fine. At the end of the day the customer contacted saying that they got no ice. Well have office reschedule.

We serviced a

WHIRLPOOL WASHER

Model MVWC400VW1

Near East Longmeadow, MA 01028

Chris B.

Job Details: 08/26/2024

Complaint that the washer is not draining. Found connection to lid cam loose from last service. No issues with the washer. Fix is part of the past of the last service.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Longmeadow, MA 01106

Chris B.

Job Details: 08/26/2024

Complaint that the dryer is making noise. Found bad tensioner and belt. Replaced all parts and dryer running normal. No noises present.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near West Hartford, CT 06117

Ruben C.

Job Details: 08/26/2024

Checked unit ran diagnostics cycle heating element is heating checked wires under unit ok have informed cust to use jetdry and running hot water before use intstruct is fullfilled

We serviced a

WHIRLPOOL DISHWAHER

Model WDT750SAKZ0

Near West Hartford, CT 06107

Ruben C.

Job Details: 08/26/2024

Checked unit found heating element bushing corroding needs new element only element repair is being covered could not get unit out is in ditch cust needs to have accessable wants service for September 13 to have unit pulled out; ordrng 1 W11537778 (Heater)

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0LZ2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/26/2024

"Checked and found right front infinite switch shorted and blown. Tested and ensured element was good. Removed and replaced infinite switch. Tested, all burners operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Charlotte, NC 28277

Jonathan J.

Job Details: 08/26/2024

Replaced LED lights tested operations of lights. Everything is working fine.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Matthews, NC 28105

Jonathan J.

Job Details: 08/26/2024

"I replace previously ordered parts, tested operations. Everything is working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, NC 28270

Jonathan J.

Job Details: 08/26/2024

Complaint buzzing noise occurring randomly can press on top of door logo and noise will go away I found noise is caused by metal on metal vibration shift vibration caused by blower fan I found frame is tweaked caused by install over tightening install bolts file number 7739785921 customer to contact customer care team due to tweaked cabinetry frame submitted picture directly to Whirlpool showing frame damage. nothing we can do to correct issue at this time.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Charlotte, NC 28270

Jonathan J.

Job Details: 08/26/2024

I replace previously ordered parts tested operations no further issues. Fan is working fine.; dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Windsor, CT 06095

Amanda R.

Job Details: 08/26/2024

The ff section door handle has broken three times in the same spot in 8 months replaced door handle had customer show me how she opens door its all normal just her no kids

We serviced a

MAYTAG DISHWASHER

Model MDBH965AWB

Near East Hartford, CT 06108

Amanda R.

Job Details: 08/26/2024

Unit randomly wont wash unit fills and drains wash motor discontinued

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/26/2024

Installed new control and pressure switch. Ran self test then drain and spin all checks ok. Customers supply water valve is leaking by and leaking in floor. The house drain hose is also leak causing water in the floor. Told customer about leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB03

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/26/2024

Ice still forming on evap cover and food freezing in fresh food section. Have already made sure gaskets are good and sealing. Filled liner with silicone. The refrigerator is packed with food. Called tech support and documented my findings was given this SR#7739785358 recommend customer resolve loading issue and if problem continues call customer care for options.

We serviced a

GE MONOGRAM WALL OVEN

Model ZET2S0ISS

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 08/26/2024

When turning the oven on sparks and flames shoot out of the power supply behind control. The power supply is NLA. Customer will buy new.

We serviced a

JENN-AIR COOKTOP

Model JGD3536WS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/26/2024

"Front burners not lighting. The electrodes are cracked. The screws holding burner head are corroded. Need to be drilled out. Needs all new burner heads, electrodes, and orfice holders. Quoted customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/26/2024

Food freezing in fresh food section. Even frost pattern. Compressor and fans running will order new control. ; ordrng 1 W11666427 (Control box)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near East Hampton, CT 06424

Jeremy B.

Job Details: 08/26/2024

Freezer door had a ding took pictures. Verified DOP. Water dripping at bottom of freezer door found moisture on mullion Nd its dripping down. Cleared away all moisture and turned on humidity control. ; ordrng 1 W11435329 (Freezer door)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Manchester, CT 06040

Amanda R.

Job Details: 08/26/2024

Replaced agitator and gear case tested ran drain and spin sounds normal

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2868TD

Near Milford, MA 01757

Aimee Z.

Job Details: 08/26/2024

Cust stated there was a compressor put in last year. Checked amps compressor checked the evap for frost pattern only at top of evap .Leak in the system.Cust needs to have a system tech and check for leak Advised Cust to call manufacturer or contract company

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Norfolk, MA 02056

Aimee Z.

Job Details: 08/26/2024

Found evap full of ice and fan not running .Defrosted the evap and replaced the fan.House hot as hates and fridge running constantly.; used 1 WP2315539 (Evap fan) from stock

We serviced a

KENMORE DISHWASHER

Model 665.14752N510

Near Foxborough, MA 02035

Aimee Z.

Job Details: 08/26/2024

Installed new drain pump and cleared hose at garbage disposal And tested drain fine . Left dishwasher on cleaning and advised customer to to clean Garbage disposal and drain water fills sink up when drain dishwasher ; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/26/2024

"Unplugged refrigerator. Removed and replaced main control board. Plugged back in, entered diagnostics, all functions tested correctly. Ensured temps were set to recommended of 37/0. All operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Matthews, NC 28105

Jonathan J.

Job Details: 08/26/2024

"Complaint unit not draining water out of the machines still halfway full of water upon arrival. Also unit stinking up the entire house due to rotten water standing in the bottom of the washing machine. I found wiring harness connecting to drain pump had failed causing unit to drain out water replaced harness, tested operations, no further issues found performed calibration procedure as well ; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Matthews, NC 28104

Jonathan J.

Job Details: 08/26/2024

I installed foam I raised door up an eighth of an inch per Whirlpools recommendation. No initial issues found everything is working fine.

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Vernon, CT 06066

Amanda R.

Job Details: 08/26/2024

Replaced lid operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Vernon, CT 06066

Amanda R.

Job Details: 08/26/2024

Replaced all parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS1

Near Matthews, NC 28104

Jonathan J.

Job Details: 08/26/2024

"Complaint refrigerators leaking, not making ice not dispensing water even though theyre a brand new water filter installed. I found multiple issues with refrigerator right hand. Food door gasket is falling apart filter. Housing is not working properly not allowing filter dispense valve is not opening filter installed liner is splitting condensation, forming where the liner is split on the exterior wall, cabinetry of refrigerator icemaker has a ball of ice from low water pressure issues. Customer declined repair at this time. Looking at replacement. Options is going to have to save money to have it repaired potentially."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/26/2024

"Checked and found no response from control. Washer will not power on or enter diagnostics . Confirmed correct incoming voltage. Requesting P&A for drain pump, control and lid strike. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11419171 (Control) and 1 W11457841 (Strike) and 1 W11396717 (Drain pump)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/26/2024

Checked and found that cabinet was damaged and been bent where left rear dryer foot goes in. Socket for foot is bent to the point that foot will not screw in and stay in position. Advised customer that this damage was caused during installation. Could not correct to get foot in securely.; used 1 W11025920 ( Dryer feet) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near Northampton, MA 01060

Mike K.

Job Details: 08/26/2024

"Unit not cooling either section, ice block in evap, sealed system issue, has had compressor replaced previously. Per notes in 2021, but cs saying it has been done more then a nice, thinks done a yr ago.Ordering compressor, evap and drier, 2x time.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W10233960 (Compressor) and 1 WPW10143759 (Drier), ordrng 1 WP2188823 (Evaporator) and 1 2xtime (2x time)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6HR5HSB6

Near Enfield, CT 06082

Gary V.

Job Details: 08/23/2024

"Inspected and found main acu broken, not sending voltage for compressor or condenser fan, part shows nla."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2868TD8

Near Springfield, MA 01108

Chris B.

Job Details: 08/23/2024

Replace all parts and at arrival the compressor and old fan was very hot to the touch. Installed new motor and blade is running properly. Compressor started to cool down. 1yr warranty on parts and labor.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Southwick, MA 01077

Mike K.

Job Details: 08/23/2024

"Replaced inverter and gives same error code, inverter not responsive f1e5Ordering appliance manager, magnetron and inverter.Office to schedule return; ordrng 1 W11578959 (Magnetron) and 1 W11325786 (Appliance manager) and 1 W11578579 (Inverter)"

We serviced a

SAMSUNG RANGE

Model NE58K9560WS/AA

Near Springfield, MA 01118

Chris B.

Job Details: 08/23/2024

"Complaint that the unit is not working on the top burners. Quoted parts and labor. Found bad control boards and mentioned to the customer that any other part damaged prior to would be quoted extra and return trip. Customer mentioned that would call store cuz they think they have extended warranty and will find out, they find it too expensive to fix. Collected trip fee."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 08/23/2024

Confirmed closing and took picture of document. Updated information on ticket. Tested and found center burner not operating properly. Flame dropping out when adjusted but gas still flowing. Ordering orifice holder and burner head. Checked part availability and scheduled return for 8/30 PM ; ordrng 1 W11217186 (Orifice holder) and 1 W10811599 (Burner head)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Clover, SC 29710

Mitch H.

Job Details: 08/23/2024

"Checked and tested. Found dryer heating and cycling correctly. Found vent hose way too long and to many bends. Shortened hose, retested, dryer still does not have proper airflow. Checked outside vent, very little airflow, vent is clogged. Found that full length of vent is flex hose. Advised customer that they should have vent cleaned and changed to metal duct. Dryer operating as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Portland, CT 06480

Jeremy B.

Job Details: 08/23/2024

"Installed new compressor pulled a vacuum then recharged with 64G of r600a. Please allow 24 hrs for temps to stabilize. Lo !; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

WHIRLPOOL RANGE

Model MER8800FZ2

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/23/2024

Installed new element and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/23/2024

"Fresh food section freezing food damper sticking needs new damper and control. ; ordrng 1 W11566851 (Control), used 1 W11645127 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES02

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 08/23/2024

"Found open fuse at control replaced and tested and bake and broil not working. Open thermostat at back needs new. ; rqstng P&A on 1 W11034459 (Thermostat), dspstn on spec-tagged invntry: 1 W11025102 FUSE-THRML"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bristol, CT 06010

Ruben C.

Job Details: 08/23/2024

"Checked unit found error code for actuator not spinning replaced actuator tested operation normal found crack in drain hose ordering hose; ordrng 1 W11244231 (Hose), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Canton, CT 06019

Ruben C.

Job Details: 08/23/2024

Replaced control now getting voltage but drain pump would just hum replaced drain pump also tested operation normal draining now normally washing normal; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near South Hadley, MA 01075

Chris B.

Job Details: 08/23/2024

Complaint that the refrigerator is tripping the breaker. Found problems with the electrical of the home. Customer will have someone come to look at it. Ran cord to another outlet and unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFES3330RB0

Near Hadley, MA 01035

Chris B.

Job Details: 08/23/2024

Replaced part and range still doing the same issues. Initially the problem thats going on is that as soon as the L1 load is connected to the board voltage load would swing to L2. 244v present from L1 to L2 on terminal block thats 122v on L1 to L2 when P1-1 and P1-2 is not connected to the board. As soon as the P1 connector is on the board would swing the voltage on the terminal block from 53v on L1 and 203v on L2. Called office to run things through with RC. Will order wire harness. Customer mentioned that they would call the store and have the range replaced asap because the apartment will be occupied by this weekend. Customer will contact office for more updates. ; ordrng 1 W11726955 (Main Harness Wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Longmeadow, MA 01106

Gary V.

Job Details: 08/23/2024

"Inspected and found compressor, shutting down on overload, unit needs compressor replaced. Part under warranty. Will order part and call for return date.; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Process stub) and 1 876765 (Refrigerant tubing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Longmeadow, MA 01106

Gary V.

Job Details: 08/23/2024

"Inspected and found compressor shutting down on overload, will order and call for return date.; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Process stub) and 1 876765 (Refridgerant Tubing kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Union, CT 06076

Gary V.

Job Details: 08/23/2024

"Inspected and found no voltage getting to drain pump, needs wire harness and main acu. Will submit estimate and call.; rqstng P&A on 1 W11643701 (Main harness) and 1 W11513246 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB119WFBM00

Near Ellington, CT 06029

Gary V.

Job Details: 08/23/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WP10442411 BIMETAL and 1 WPW10503278 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Windsor, CT 06095

Gary V.

Job Details: 08/23/2024

"Inspected and found drain hole frozen over with ice, cleared the drain hole and cycled test is fine"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Granby, CT 06035

Gary V.

Job Details: 08/23/2024

"Inspected and found f8e1 fault for slow fill, cycled and both inlet valves working properly, unit faulting on pressure system, will submit estimate and call. Informed customer washer needs to be accessible to attempt repair, as unit is in closet and dryer needs to be pulled out to repair washer.; rqstng P&A on 1 W11550649 (Main acu) and 1 W11316246 (Pressure switch) and 1 W11456953 (Hose)"

We serviced a

WHIRLPOOL RANGE

Model WEG760H0DS0

Near Simsbury, CT 06092

Ruben C.

Job Details: 08/23/2024

Checked unit found control panel not responding and spark module for burners not working cust does not want module gave cust estimate for control and panel took off 20 dollars off labor

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Avon, CT 06001

Ruben C.

Job Details: 08/23/2024

Checked unit found panel shorting out not able to press buttons tryed to disconnection connection on control issue still present order in control and panel; ordrng 1 W11646927 (Control) and 1 W11625194 (Panel)

We serviced a

MAYTAG WASHER

Model MVWB855DC0

Near Clover, SC 29710

Mitch H.

Job Details: 08/23/2024

Checked and found softener tray holding water. Tested and found no error codes. Quoted customer for dispenser assembly and saved estimate. Customer approved repair. Advised customer that office will call to schedule when part arrives. Collected full amount on cc.; ordrng 1 W11172234 (Dispenser housing)

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ5

Near Clover, SC 29710

Mitch H.

Job Details: 08/23/2024

"Checked and tested 20 amp fuse, good. Removed and replaced control board. Reassembled, plugged back in. Microwave now heating and operating properly."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Salisbury, NC 28144

Jenn F.

Job Details: 08/23/2024

"Replaced the main and console. Unit is working as designed currently. Customer had already cleaned all vents. With a wet towel in dryer, unit heating no excessive condensation and no leak noted. Customer will monitor the dryer. Tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Kannapolis, NC 28081

Jenn F.

Job Details: 08/23/2024

Replaced light and board. Tested ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Kannapolis, NC 28083

Jenn F.

Job Details: 08/23/2024

Came to install drain hoses. Per the installation under the sink unable to remove and install new hose without damage. Home owner to call the builders to come correct the wall cutout. Hoses left with the customer. ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE and 1 WPW10545278 DRAIN HOSE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ17

Near Concord, NC 28025

Jenn F.

Job Details: 08/23/2024

Unit is leaking water onto the fan causing the ice build up around the fan. Found the ice maker fill tube leaking. Needs inlet insert to stop the leak. ; ordrng 1 WP2185626 (Tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Gastonia, NC 28052

Ryan S.

Job Details: 08/23/2024

"Installed compressor and pulled vaccumn20min . Charged 48g r600. Frost pattern started . Informed to give 24hr for cooling ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11370574 COMPRESSOR R600A , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/23/2024

Customer complain unit would not go into spin mode or would go into spin mode but not spin on high speed. Ran through service test all functions working but noticed unit was bouncing around. Found shocks were bad corded for repair 341.32$ customer wanted repair. install new suspension verified proper operation collected via card; used 1 W11130362 (SUSPENSION) from stock

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/23/2024

Customer complained unit lost voltage while using oil function smelled plastic burning. Said it was from behind oven inside took off panel panels to observe harness . Ran on broil and baked found new thermal damage to harness wires anywhere inside frame. Unit heated with no issue. Informed maintenance. To replace chord and outlet .

We serviced a

SAMSUNG WASHER

Model WA50R5400AW/US 02

Near Norton, MA 02766

Aimee Z.

Job Details: 08/23/2024

Installed new suspension rods and tested with towels Wet and spun complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belmont, NC 28012

Ryan S.

Job Details: 08/23/2024

Returned to install control board. Installed board. Verified proper operation after installing part.

We serviced a

KITCHENAID BELLA

Model KRFC704FPS06

Near Huntersville, NC 28078

Jenn F.

Job Details: 08/23/2024

Complaint the fridge fan is making a noise. Noticed ice build up behind the panel and coming through the panel. Panel also looks defective. Called whirlpool techline. Sr# 7739771224. Advised to replace the fridge panel and to seal around the panel if any gaps between the panel and wall. Order part. Customer will shut the fridge off the night before service. Will call when the part comes in. ; ordrng 1 W11610999 (Ff panel)

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JW3

Near Huntersville, NC 28078

Jenn F.

Job Details: 08/23/2024

Duel burner left front not working. Replaced the switch and element. Tested on. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Huntersville, NC 28078

Jenn F.

Job Details: 08/23/2024

Complaint the dryer console will sometimes come on but will only stay on for 10 seconds or so. Unable to get the console to turn on. 120 volts on L2 to neutral. 0 volts from L1 to neutral. 124 volts across L1-L2. Tried to flip the breaker to see if voltage would fix. Will need to address the electrical issue from the breaker to the dryer. Unable to test the dryer due to improper voltage.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/23/2024

"Complaint taking 2 to 3 cycles to dry clothing. Unit still heating. I found restricted vent is the cause of dryer not drying clothes customer stated that they had someone come out and they shoved a brush into the ductwork behind the dryer, but it did nothing dry vent was not properly cleaned. Visibly evident show customer how the heater color changes from a dull orange glow with the hose disconnected to an extremely bright with excessive heat buildup when the dryer vent hose is connected back to the dryer severe restriction found no issues found with the dryer I and I fulfilled will have to quote customer again if we come back out for a venting restriction"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/23/2024

I replaced control tested operation no further issues found.

We serviced a

GE DISHWASHER

Model GDT655SSJOSS

Near Attleboro, MA 02703

Aimee Z.

Job Details: 08/23/2024

"Found the light off on control , shut power off checked connections Reassembled light on brd started to blink and started up.Theres either short in control or bad harness.Left with dishwasher runningShe going run until stops again No parts; dspstn on spec-tagged invntry: 1 WD21X24901 CONTROL"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/23/2024

"F2e1 touch pad error F3e2 thermistor error Cust said just has vent replaced there was a complete blockage in vet Found the heater open replaced and tested no heat also needs therm cut off kit and thirmistor with harness; rqstng P&A on 1 WP8577274 (Thirmistor) and 1 WPW10298258 (Harness) and 1 280148 (Tstats), used 1 WP3387747 (Heater) from stock"

We serviced a

GE WASHER

Model GFW850SSN2WW

Near Hadley, MA 01035

Chris B.

Job Details: 08/23/2024

Replaced parts and washer working properly. No leaks detected.

We serviced a

JENN-AIR DISHWASHER

Model JDAF5924RL0

Near Charlotte, NC 28226

Jonathan J.

Job Details: 08/23/2024

Complaint dishwasher is very loud compared to previous model Not drying dishes like unlike previous model large gap at the top and the bottom and drain pump is very noisy when draining into sink sink gurgle a lot. Drain pump is a high flow drain pump. I did find that the drain pump hose where attaches to disposer is kinked Causing high pressure to occur as covering your thumb with the garden hose. Could be the cause of gurgling unsure. Dishwasher is working as intended. Unit does not have a visible heater heater is built into wash motor like the Bosch per manufacture unit was built by Bosch Customer will need installer to come out and fix drain connection by adding extensions. May need to shim dishwasher up off the floor. Bring it closer to the countertop and leveling it properly as well as add additional pieces for the kickplate potentially making unit kickplate a custom plate. Manufacturing file number 7739775042 nothing I can fix nothing I can replace unit working as built

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Charlotte, NC 28270

Jonathan J.

Job Details: 08/23/2024

"Complaint unit is not drying throw rugs properly. Rugs are still damp at the end of the cycle. I found rugs customers trying to dry our machine. Washable advise customer if shes going to try and dry them in her dryer. She should use timed dry instead. advised customer to try and hang rugs, if possible, though, no issues found no error codes in history. Everything is working properly as of right now.; used 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Charlotte, NC 28270

Jonathan J.

Job Details: 08/23/2024

Complaint unit making loud noises all the time as soon as compressor turns on. I found noise was caused by vibrational noise on the back wall of the freezer section evaporator cover. Adjusted evaporator cover noise disappeared completely as of right now. No further issues found with refrigerator at this time I had to wait for unit to end the defrost cycle to be able to check noise.

We serviced a

JENN-AIR ICEMAKER

Model JUIFN15HX01

Near Charlotte, NC 28270

Jonathan J.

Job Details: 08/23/2024

I replaced all previously ordered parts tested operations no further issues found unit is making ice. Just fine and filling to appropriate water level now.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Matthews, NC 28104

Jonathan J.

Job Details: 08/23/2024

Complaint unit not making ice. I found icemaker not filling with water properly. Customer just had a different company out here that replaced the heater. I found icemaker has E0 error code icemaker is working fine but not feeling with water. I found unit will need control board and water fill valve to fix fully. customer declined repair has to talk to husband

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/23/2024

Cant get model and serial off cook top called office Spoke Randy Cust had registration card. Took photoIn order to get at model tag will need to remove a warming draw.Found burners needs new switches front left and rightRight burner doesnt light doesnt spark.Cust also asked about knobs and bezels explained Not covered by contract; rqstng P&A on 1 W10619016 (Switches harness) and 1 WPW10475150 (Spark module)

We serviced a

LG REFRIGERATOR

Model LTCS20020S/00

Near Foxborough, MA 02035

Aimee Z.

Job Details: 08/23/2024

Cust was storing the eggs under vents from freezer and froze the eggs .She moved them. Nothing else is frozen in fridgeFreezer is over packed and needs to be organized Restricting air flow and sending all cold air down to the fridge .Didnt want to change temps just for eggs.Advised to organize freezer so dont block air flow.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Andover, CT 06232

Amanda R.

Job Details: 08/23/2024

Customer had receipt but it didnt have model and serial numbers on it customer calling Costco to get receipt with model number on it sent to them ; schdld next appmnt for 8/27 TUE AM

We serviced a

AMANA DRYER

Model NED4655EW1

Near Coventry, CT 06238

Amanda R.

Job Details: 08/23/2024

Complaint that unit wouldnt stay on had to tape start button down and then it worked normally couldnt duplicate issue today ordering start switch ; ordrng 1 WPW10420741 (Start switch)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Coventry, CT 06238

Amanda R.

Job Details: 08/23/2024

Replaced both controls

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS2

Near Bolton, CT 06043

Amanda R.

Job Details: 08/23/2024

Cant get door open from day it was delivered plugged unit in turned it on and pressed start the compactor was in down position attached door handle tested operation normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Bolton, CT 06043

Amanda R.

Job Details: 08/23/2024

Freezer led not working replaced led

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRMC2273CF00

Near South Windsor, CT 06074

Amanda R.

Job Details: 08/23/2024

Replaced all parts operation normal

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near South Windsor, CT 06074

Amanda R.

Job Details: 08/23/2024

Replaced all parts tested heating normally ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near South Windsor, CT 06074

Amanda R.

Job Details: 08/23/2024

Making chirping noise still only when preheating preheated oven did hear noise its bake element needs new bake element ; rqstng P&A on 1 W10779716 (Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Denver, NC 28037

Ryan S.

Job Details: 08/23/2024

Returned to install new led module. LED module was out. Installed part from pre Idd ts. Verified proper operation.

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2589AES

Near Hartford, CT 06105

Ruben C.

Job Details: 08/23/2024

Checked unit found not cooling at all comp is seizing up gave cust estimate for comp sealed system informed cust has 7 days

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Hartford, CT 06105

Ruben C.

Job Details: 08/23/2024

Checked unit found harness broken off of water valve plug ordering harness cust will need to have unit pulled out for us unit did not want to come out getting stuck also left motor and latch with customer; ordrng 1 W11568793 (Harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS00

Near Stanley, NC 28164

Ryan S.

Job Details: 08/23/2024

Returned to install icemaker and valve . Installed parts and cycled icemaker. Verified prior operation.

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