Service History 117 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Huntersville, NC 28078

Robert A.

Job Details: 04/04/2024

Part were installed but the compressor was defective. A new compressor is being ordered.; dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28216

Robert A.

Job Details: 04/04/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has good airflow but does not heat. I found the TCO kit blown. I replaced the kit with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 279816 (TCO kit) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Huntersville, NC 28078

Ryan S.

Job Details: 04/04/2024

"Customer complained of unit not working at all. Upon arrival unit turned on, customer said it wouldnt last week. She cycled power and everything. Found motor error, found bad capacitor. Replaced capacitor and control board. Ran unit after installing parts. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC , used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Huntersville, NC 28078

Ryan S.

Job Details: 04/04/2024

"Returned to install compressor and other parts last tech ordered. Found compressor not working. Installed new compressor and inverter board. Pulled vaccum and charged unit. Found compressor not coming on. Foudn power to compress, checked prongs on compres and one start leg not showing any resistance. Bad compressor. Hooked up old compressor to new inverter and unit still not cooling. Needs new compressor due to faulty compressor. When opening cmpressor box found outer box was right side up but inner box was up side down. Put compressor right side up at home for one hour prior to arriving on job. Installed control board while working on compressor. Leaving valve and separator with customer. . Getting Robert to allocate parts properly per his ticket , parts arent on my ticket. Informed customer new compressor will need to be ordered. Office will call when part comes in. 2xtimeframe needed. ; ordrng 1 W11592009 (Compressor) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe), used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Auburn, MA 01501

Chris B.

Job Details: 04/04/2024

Complaint that the unit is leaking water from the bottom right corner. Found bad gasket not holding a good seal. Replaced part and unit running normal. No leaks detected. ; used 1 W11177741 (GASKET) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Millbury, MA 01527

Chris B.

Job Details: 04/04/2024

Complaint that the unit is not cycling through correctly. Found bad connection at the drain pump. Reattached plug to the drain pump and was able to reattach drain pump cap back into place. Found unit very unleveled and adjusted it accordingly. Unit running normal. Washer running normal.

We serviced a

MAGIC CHEF FREEZER CHEST

Model HMCF7B3

Near Grafton, MA 01519

Chris B.

Job Details: 04/04/2024

Complaint that the unit is not cooling properly. Found bad compressor. No parts available for this unit. Collected trip fee.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Shrewsbury, MA 01545

Chris B.

Job Details: 04/04/2024

Customer showed proof of purchase but purchase receipt doesnt show model #. Customer will contact Costco for a updated receipt. Showed proof of purchase. Call office to verify if it is valid and office ok it. Will order parts. ; ordrng 1 W11416362 (Motor Sump) and 1 2xFrameJob (2x Frame Job)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Catawba, SC 29704

Mitch H.

Job Details: 04/04/2024

"Found washer unplugged on arrival. Plugged back in, entered diagnostics. Found F6E1 communication error. Cleared code, tested, washer operating at this time. Ordering control. Checked part availability, on b/o. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5820SW0

Near Enfield, CT 06082

Mike K.

Job Details: 04/04/2024

"Complaint of unit stopping mid cycle, not turning in n unless cycling at breaker. Removed back and checked wiring, everything good, no shorts found and no burnt wires, plugged in to operate and wouldnt start. Went to breaker and is in on position ( cs says when cycling breaker it was in on position as well). Turned off and noticed water in switch. Water is dripping from breaker box. Stopped at that point, showed cs. Water at breaker box would need to be rectified before any other testing could be done. Explained that tripping breaker mid cycle like it was could be a bad breaker and with water inside breaker switch itself, the breaker should be replaced. Per office no charge"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Enfield, CT 06082

Mike K.

Job Details: 04/04/2024

"Landlord did not have receipt, but is less then 30 days per service bench and date called.Replaced coin box and transferred parts over. Plate and 2 screws not accessible because of locked coin box. Ordered and office to contact cs to schedule return when parts come in.; ordrng 1 279950 (Plate) and 2 W11715721 (Screw)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Worcester, MA 01609

Chris B.

Job Details: 04/04/2024

Complaint that the unit dispenser is not working properly. Found bad tank and bad seals.. will order parts for a return visit. Customer showed proof of purchase. Unit under warranty. ; ordrng 1 W11204869 (Water reservoir) and 2 W11676537 (Gasket)s and 1 W11702233 (Gasket Rear)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near Leicester, MA 01542

Chris B.

Job Details: 04/04/2024

Complaint that the center crisper drawer is not sliding in and out properly. Found bad rail. Will order parts for a return visit. ; ordrng 1 WPW10468555 (Track) and 1 WPW10468556 (Track Right)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Bristol, CT 06010

Ruben C.

Job Details: 04/04/2024

Checked unit no error codes in memory unit is working normally have advised cust not to look at wash through window

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mansfield, CT 06268

Amanda R.

Job Details: 04/04/2024

Lost complete cooling compressor very loud when starting and shutting right off needs sealed system job customer had closing documents took picture ; ordrng 1 W11370574 (Compressor) and 1 W11566476 (Process stub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Windsor, CT 06095

Ruben C.

Job Details: 04/03/2024

Checked unit found motor winding open cuasing no wash replaced wash motor tested operation washing normally; used 1 W11665769 (Sump motor) from stock

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Enfield, CT 06082

Gary V.

Job Details: 04/03/2024

"Inspected and found precooler condenser coil has pinhole leak, will order part and return.; ordrng 1 W11678305 (Precooler coil)"

We serviced a

GE DISHWASHER

Model GDT655SMJ2ES

Near Enfield, CT 06082

Gary V.

Job Details: 04/03/2024

"Inspected and found unit had back flooded from sink causing leak into electronics, quoted for repair and he will call."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/03/2024

Installed all new parts and ran machine thew a wash cycle found unit now going threw when getting to 230 min it drains and works as designed ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Charlotte, NC 28213

Mitch H.

Job Details: 04/03/2024

"Disassembled, removed and replaced wash basket. Reassembled, ran control calibration. Test, washer operating properly."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Canton, CT 06019

Ruben C.

Job Details: 04/03/2024

Replaced stator rotor clutch and dampers tested operation normal ran cycle for cust to see agitating no abnormal noise ran spin normal

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Charlotte, NC 28262

Robert A.

Job Details: 04/03/2024

Cx complaint that the unit is not draining the clothes fully during cycles. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle and heard the Wash plate shaking a lot. I found the Wash plate was very loose. I removed the wash plate and found the Wash plate worn where it meets the spline. The unit needs a new wash plate and hub drive to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Drive hub) and 1 W10752187 (Screw)

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Coventry, CT 06238

Amanda R.

Job Details: 04/03/2024

Bellow ripped in multiple places needs to be replaced will check drain catch ; ordrng 1 WPW10381562 (Bellow)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW09

Near Crouse, NC 28033

Ryan S.

Job Details: 04/03/2024

Customer complained screw feel out wont go back in. Foudn screw she said had called out of left side of panel that covers light. Hole doesnt receive screw. Right side does but left side is held by a hinge underneath. Informed customer factory mush have put screw in on accident. No screw goes in that part. I have taken off dozens of those panels to repair light fixtures and that hole is empty. Verified proper operation.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 04/03/2024

"Customer complained of leaking. Found water in overfill . Ran unit for 35 min and finally found leak on left side. Tracked leak to behind right side hinge assembly, after coming from tub, needs new tub assembly. Putting in for 2xtimeframe for tub replacement. Informed customer part will be shipped to home, inspect for damage and call office to report if damaged or not and to schedule return call. ; ordrng 1 W11409866 (Tub), rqstng P&A on 1 2xtimeframe (2xtimframe), states that autho needed"

We serviced a

JENN-AIR VENTHOODS

Model JXW9036HP4

Near Stanley, NC 28164

Ryan S.

Job Details: 04/03/2024

Customer complained light not working. Found left light not coming on. Found wire ripped out of socket assembly. Needs light socket assembly. Ordering socket. Informed customer office will call when part comes in. ; ordrng 1 W10295808 (Socket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Killingly, CT 06241

Amanda R.

Job Details: 04/03/2024

replaced compressor very strong acidic odor burnt out system oil coming out of connections Sr 7738817253 equalization pressure pressures amperage 1 is good pictures of oil nitrogen sweep ; schdld next appmnt for 4/4 THU PM

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Charlotte, NC 28216

Ryan S.

Job Details: 04/03/2024

Customer complained of f2e1 error. Also said they had a strong gas smell. Found f2e1 error. Couldnt test unit because of control board error. Will check unit for issues with lighting when returning. Smell only happens when oven is in use . Could just be from bad control. But will fully test when returning. Ordering control board. Informed customer office will call when part comes in. ; ordrng 1 W11620481 (Control board)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, NC 28216

Ryan S.

Job Details: 04/03/2024

"Customer complained of no drain and f9e1 error. Confirmed complaint foudn bottom of pump broken off and harness to drain pump broken. Replaced harness and drain pump from ts. Verified proper operation after install. ; used 1 W11643701 (HARNESS LOWER), and 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW6500MBK0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 04/03/2024

"Customer complained unit strike broken, confirmed complaint. Replaced strike from pre id ts. Verified proper operation with service mode. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Gastonia, NC 28054

Ryan S.

Job Details: 04/03/2024

"Customer complained of f8e4 error. Ran unit with front panel off, no leaks found from any hoses. Unit was leaning forward a bit due to floor being damaged from something other than unit. Raised legs on front to level. Ran unit for 35 min with no leaks. Water inside wasnt causing waves from issues with arms or anything. Informed customer of possible suds issue, Informed her to run clean cycle with afresh. Also informed customer not to open and close door quickly. Water was coming from overfill hoses more than likely, no sign of water leaking from front area. No water damage under it also. Informed customer unit working as designed. Clean unit and make sure to arrange dishes properly incase loading issue could have caused water to splash ever edge also."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28208

Mitch H.

Job Details: 04/03/2024

Checked and found that door switch is good. Tested and confirmed correct incoming voltage. Found start switch not working. Ordering switch and timer. Checked part availability and scheduled return for 4/5 AM ; ordrng 1 WPW10117655 (Switch) and 1 WPW10185982 (Timer)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Mooresville, NC 28115

Robert A.

Job Details: 04/03/2024

"Cx complaint that the unit does not complete cycles. I inspected the 7nit to confirm the complaint. I found an error code: f9e1. I ran a service cycle, all components passed with no issues. The cx says the unit seems to work fine but the drain pump just continues to run until it is manually stopped. The unit needs a new drain pump and control board to resolve the issue. Im ordering the parts for the return visit. Cx needs an AM appt.; ordrng 1 W11626074 (Control board) and 1 W11399437 (Drain pump)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28269

Robert A.

Job Details: 04/03/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Charlotte, NC 28269

Robert A.

Job Details: 04/03/2024

"I attempted to install the ordered parts. However the unit would not come out of the cabinet hole without damaging the cabinet. I did not install the parts, the cx needs to make the unit accessible. I left the parts with the cx.; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS4

Near Charlotte, NC 28269

Robert A.

Job Details: 04/03/2024

"Cx complaint that the units 2 burners are not cycling correctly. I inspected the unit to confirm the complaint. I found the LF and RR switches and knobs need to be replaced. Im ordering the parts for the return visit. I left the parts with the cx.; ordrng 1 WP3149404 (RR switch) and 1 WPW10434452 (LF switch) and 2 W11158168 (Knobs)s, dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Charlotte, NC 28269

Robert A.

Job Details: 04/03/2024

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP , used 1 W11537778 (HEATER W/NUTS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Gastonia, NC 28056

Mitch H.

Job Details: 04/03/2024

"Checked and found lid strike broken. Removed and replaced strike from t/s. Tested washer, all operating properly.; used 1 W11457841 (Strike) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2323AS0

Near Plainville, MA 02762

Aimee Z.

Job Details: 04/03/2024

Installed new ice maker complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/03/2024

"Found the bolt to motor off and noise coming from slider , I replaced and tested also need new suspension rodsTo much bounce in tub; ordrng 1 W11400156 (Suspension), used 1 W10734521 (Slider) from stock, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manchester, CT 06040

Amanda R.

Job Details: 04/03/2024

Ice maker tray broken missing plastic pieces leaking water when filling into ice bin replaced ice maker and set freezer temp at zero ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Brimfield, MA 01010

Chris B.

Job Details: 04/03/2024

Replaced all parts and dispenser running normal.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near East Longmeadow, MA 01028

Gary V.

Job Details: 04/03/2024

"Inspected and found multiple problems gearcase leaking oil, motor seized, Clutch and slider worn out and wash plate broken, will submit estimate and call.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator), ordrng 1 W10734521 (Slider), rqstng P&A on 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10752189 (Motor bolt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near East Longmeadow, MA 01028

Gary V.

Job Details: 04/03/2024

"Inspected and found wash pump getting voltage but not pumping, and main acu not sending voltage for dispenser, will submit estimate and call.; rqstng P&A on 1 W11460945 (Wash pump assy) and 1 W11506011 (Main acu)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS0

Near Longmeadow, MA 01106

Gary V.

Job Details: 04/03/2024

Installed parts listed and tested fine.; dspstn on spec-tagged invntry: 1 W10893947 CONTROL PANEL

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HV06

Near Wolcott, CT 06716

Jimmy R.

Job Details: 04/03/2024

"Checked over microwave and found lower light would not turn off until removing the light, checked voltage and found 120v going to light all the time causing it to not shut off cntrl relay for light stuck on cntrl needs to be replaced will order and return ; ordrng 1 W11545876 (Cntrl)"

We serviced a

WHIRLPOOL OVEN

Model KFID500ESS02

Near Berlin, CT 06037

Jimmy R.

Job Details: 04/03/2024

Install new control and over sensor heated both ovens to temperature. All operations are working properly advise customer bulb is not covered

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 04/03/2024

Checked over unit and found right side door gasket ripped and hanging off causing air to get into fridge section and unit to not cool properly. Replaced door gasket and heated to seal properly checked over all other operations and unit is now cooling and working to proper specs ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 04/03/2024

"Tested unit and found customer having issue with fridge making noise wile it would run, went threw machine and checked for any noise and vibration found everything operating normally, ran diagnostics and checked compressor noises found operating properly. Gave customer Ed on noise of unit and what noises it will make advised all are normal. Checked ice maker and reset due to hung up on ice cube, cycled and all functions now working to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Monson, MA 01057

Chris B.

Job Details: 04/03/2024

Complaint that the unit is leaking water from the back behind the IM. Will order parts for a return visit. Call office to verify that part thats not visible to know which part number will need to return. Randy will look into it and add to the ticket. Please follow up with the right part before rescheduling with customer. ; ordrng 1 W11645360 (Water Chute)

We serviced a

LG REFRIGERATOR

Model LMXS28626S/04

Near Agawam, MA 01001

Mike K.

Job Details: 04/03/2024

"Customer has three new filter, 2 different brands and will not twist in. When water is turned on it sprays from filter head. Tried customers filter and verified will not screw in, one is a Lg brand.Per parts list correct filter is lt1000p, she has exact from lg and others are cross overs. With none working they will need a new filter head.; ordrng 1 AKN72949003 (Filter head)"

We serviced a

GE REFRIGERATOR

Model GNE25JSKGFSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/03/2024

"There was lite frost fluffy on evap nothing thick and ice brushed off with hand, I replaced the fan sounded so much better.Cust has fridge over packed advised to not block the vents and restrict air flow."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHz0

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/03/2024

Cleaned filterUsed clear door found small crack upper spray arm And lower.; ordrng 1 WPW10498900 (Upper spray arm) and 1 W10837249 (Lower spray arm)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Wilbraham, MA 01095

Chris B.

Job Details: 04/03/2024

Complaint that the unit has a fan noise that stays on when cycle finishes. Found unit clogged with debris and full of water in the boot. Removed debris and ran two diagnostic cycles and a quick wash cycle. Found no noises with the washer and the only normal noise is the drain pump to empty out the wash. Unit running normal. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP and 1 W11565030 LATCH

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS1

Near Milford, MA 01757

Aimee Z.

Job Details: 04/03/2024

"Found freeer block of ice and hitting the fan, steamed out Needs fan kit. Also a fridge gasket right; ordrng 1 W11249952 (Evap kit) and 1 W10846057 (Gray gasket)"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Springfield, MA 01105

Mike K.

Job Details: 04/03/2024

"Replaced control, tested bake and broil with both verified operating."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Chicopee, MA 01020

Mike K.

Job Details: 04/03/2024

"Replaced tub assy, transferring all parts over from original. Moved mod/ser tag to the back of kick plate. Replaced insert, wheel and panel. Ran in normal cycle through fill and into wash. No leaks found. Cancelled and drained fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Hartford, CT 06108

Chuck M.

Job Details: 04/03/2024

Customer complaint is that washer does not start cycle. Customer says washer works intermittently. F5e4 lid not opened between cycles. Inspected and found lid latch broken. Latch is apart of lid. Ordered lid and lock. P&A. ; rqstng P&A on 1 W11513252 (Lid) and 1 W11513248 (Lid Lock)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL2

Near South Hadley, MA 01075

Mike K.

Job Details: 04/03/2024

Replaced broken retainer. Tests fine

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TF0

Near South Hadley, MA 01075

Mike K.

Job Details: 04/03/2024

"Unit is getting water to icemaker, but not dispensing. Valve is humming, disconnected at bottom of door and water working fine there. Frozen fill line in the door. Called and let landlord know, no answer so left message. Attempted to clear line, 2 full steamer full of steam and still clogged over half warming interior of door and rest trying to blast through fill line. One last steamer full and line cleared. If happens in future can try warming interior with hot wash cloth, hair dryer or turning unit off, but is operational again at this time.No answer with landlord, added 70 labor payment to credit card on file"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near South Hadley, MA 01075

Mike K.

Job Details: 04/03/2024

"Unit is under wp warranty per service bench. Also took photo of receipt.Complaint of noise, had video. Sounded like damper motor. Put unit into. Test mode and verified damper was source of noise. Replaced damper and new part running smoothly.; used 1 WPW10594330 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/03/2024

Replaced all previously ordered parts left parts customer tested operations no additional issue found. Everything working fine. And quietly

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Monroe, NC 28112

Jonathan J.

Job Details: 04/03/2024

Complaint oven is not maintaining temperature will set temperature to 350? and have something baking in it and then after 15 minutes of baking oven will be at around 200? inside. Still continue to get colder. I found lower drawer was being used as storage causing spark igniter to click onto pans underneath oven preventing oven from heating properly. Ive checked oven temperatures. Oven temperatures are normal. Oven is now heating properly after removing pans from warming drawer. No additional issues found with oven today

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Stallings, NC 28104

Jonathan J.

Job Details: 04/03/2024

Complaint had a tenant just move out wanted oven inspected. Found no issues with oven at this time oven is preheating just fine with no issues. All operations are working Normally. microwave is working properly heated 2 cups of water to a boil in two minutes Cannot find any problems with unit at this time.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Monroe, NC 28112

Jonathan J.

Job Details: 04/03/2024

Complaint dent in the microwave door. I replaced door assembly inspected operation. No additional issues found. No issues with heating reported by customer

We serviced a

AMANA DRYER

Model NED4655EW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 04/03/2024

Complaint dryer making a loud buzzing noise whenever it started. I found drop washing machine sent booster crystals had melted into a giant conglomerate like wax and has clogged up the entire blower fan assembly I cleaned out set booster crystals tested operations. Dryer is heating properly. No additional issues found with dryer at this time. No additional abnormal noises heard either.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Unionville, NC 28110

Jonathan J.

Job Details: 04/03/2024

Complaint center burner keeps going out between low and medium flame. I found valve is defective and ordering new valve and burner flame spreader. ; ordrng 1 W11246817 (Valve) and 1 W10811599 (Flame spreader)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Simsbury, CT 06081

Chuck M.

Job Details: 04/03/2024

Customer complaint is that dryer was making a rattling noise. Found blower wheel broken. Replaced blower wheel and tested. Showed customer it works. ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Vernon, CT 06066

Amanda R.

Job Details: 04/03/2024

Fills and drains motor not running getting power out of control needs sump assembly ; schdld next appmnt for 4/15 MON AM

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS8

Near Tolland, CT 06084

Amanda R.

Job Details: 04/03/2024

The wave guide in ceiling of cavity has hole in it unit runs but not heating no abnormal noises quoted for magnetron and wave guide ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Marshville, NC 28103

Jonathan J.

Job Details: 04/03/2024

"I replaced receptacle for front left element found upon arrival element on hot light on upon arrival after replacing receptacle, cockroaches started showing themselves had no clue that unit was infested with cockroaches. Found two other terminal blocks are also melted. Unit will need a wiring harness and switches to fix cannot service unit due to cockroach infestation. ; dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ0

Near Milford, MA 01757

Aimee Z.

Job Details: 04/03/2024

"Service company was in to repair an over temp issue.They left the solid blue off on the broiler, put back on and Tested glowing red all working"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Simsbury, CT 06070

Chuck M.

Job Details: 04/03/2024

"Customer complaint is that washer makes a grinding noise. Confirmed and found drive pulley is loose. Replaced drive pulley and cam. Drive pulley shaft is stripped and nut does not tighten. Ordered gear case. ; ordrng 1 W11449840 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s, used 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Simsbury, CT 06089

Ruben C.

Job Details: 04/03/2024

Checked unit found agitator came off gearcase threads not holding agitator well also found inner basket has severe wobble ordering gearcase inner basket hub and spanner nut; ordrng 1 W11454741 (Gearcase) and 1 WP21366 (Nut spanner) and 1 W10554251 (Inner basket) and 1 WP389140 (Hub)

We serviced a

KITCHENAID VENTHOODS

Model KVWB406DSS4

Near Huntersville, NC 28078

Robert A.

Job Details: 04/03/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, CT 06010

Ruben C.

Job Details: 04/03/2024

Checked unit ran diagnostics found unit is leaking from drain hose drain hose is not original cust has to replace hose

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near West Hartford, CT 06119

Chuck M.

Job Details: 04/03/2024

Customer complaint is that dryer was not heating and timer is not advancing. Checked voltage and it checked ok. Found knob is cracked causing setting selection not to happen. Ordered timer and knob. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob) and 1 WP688805 (clip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near East Hartford, CT 06118

Jeremy B.

Job Details: 04/03/2024

Bail arm fell off causing ice to fall behind bin and door not to shut. Freezer overloaded. Reattached Bali arm and removed ice all checks ok.!; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near East Hartford, CT 06118

Jeremy B.

Job Details: 04/03/2024

Water leaking from drain hose. Hose rubbing against be all causing a hole.

We serviced a

WHIRLPOOL RANGE

Model WEG745HOLZ

Near Marlborough, CT 06447

Jeremy B.

Job Details: 04/03/2024

Customers complaint is oven smoking. Tested and found oven was smoking due to first time use.

We serviced a

WHIRLPOOL DRYER

Model CED9150GW3 .) O

Near Hebron, CT 06231

Jeremy B.

Job Details: 04/03/2024

Dryer will start then shut off and will not start again. Tested and found no power going to the motor from control. Will order new controls ; ordrng 1 W11106049 (Control) and 1 WPW10166305 (Control)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Springfield, MA 01151

Chris B.

Job Details: 04/03/2024

"Complaint that the unit is not cycling through correctly. Customer mentioned that the unit is still under warranty but does not have the purchase receipt with model # proof, only price of purchase and delivery date. Customer call the store for proof of purchase. Unit still under warranty. Will order parts for a return visit.; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hadley, MA 01035

Chris B.

Job Details: 04/03/2024

Complaint that the unit is not washing properly. Found bad wash pump. Replaced part with TS W11665769. No leaks detected. ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Somers, CT 06071

Gary V.

Job Details: 04/03/2024

"Installed new freezer door and coupler connector, and tested fine.; used 1 WP4373559 (FITTING 5/16-1/4) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near West Springfield, MA 01089

Mike K.

Job Details: 04/03/2024

Replaced all 4 shocks and ran quick wash cycle fine. Had not made noise since moving harness last visit.

We serviced a

SAMSUNG DRYER

Model DV45K6500EV/A3

Near Colchester, CT 06415

Jeremy B.

Job Details: 04/03/2024

"Found roller wheels and idler pulley worn causing a noise. Replaced and tested all checks ok. Customers must clean vent. ; used 2 DC97-16782A (DRUM SUPPORT), and 1 DC93-00634A (IDLER PULLEY) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/01/2024

"I replace gear case found dry belt, squealing, slipping replaced dry belt placed wash plate. Agitator assembly clutch ordered was defective. Had to use truck stock one. No additional issues found everything working fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR , used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Springfield, MA 01109

Chris B.

Job Details: 04/01/2024

Complaint that the unit is not washing properly. Found grind out wash plate and stripped gear case. Customer decided that would be the end and would prefer getting a replacement. Trip charge already collected from office.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Burlington, CT 06013

Ruben C.

Job Details: 04/01/2024

Checked unit found lid broken on left corner replaced lid tested operation normal unit locked normally and tested diagnostics normal

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 04/01/2024

Replaced control and Ui. Ran unit to test. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Coventry, CT 06238

Amanda R.

Job Details: 04/01/2024

Replaced led and right ff door gasket

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Mooresville, NC 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that water consistently builds in the drip tray. I inspected the unit to confirm the complaint. I found error codes: f8e4 fAe2. I ran a service cycle, all components passed with no issues or leaks. I used the clear shield to watch the wash action, nothing out of he ordinary. I lifted the front legs to have the unit lean slightly towards to rear to prevent potential leaks. Im ordering spray arms to resolve the issue. I left the part with the cx.; ordrng 1 W11579565 (Wash arm) and 1 W11507999 (Feed tube) and 1 W11662109 (Manifold) and 1 W11627525 (Spray arm), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Mooresville, NC 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that the clothes are still damp after cycles. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The duct extension behind the unit is too long. Once the duct extension is minimized the dryer performance will improve. I also informed the cx about the option to increase the heat. The unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS00

Near Southwick, MA 01077

Mike K.

Job Details: 04/01/2024

"Unit is under 1yr wp warranty per service bench. Complaint of freezing in bins in rf section. Has tried different settings for temp.Meassured 34 in lower bin on arrival, bins are empty. Lower left freezer at 1 and lower right same.Turned rf on fast cool and turned temp down. Fan blowing with good air flow but n both lower sections, but not in rf section. Ordering damper & Control.9168473887 - good phone #Office to contact when parts come in to schedule return.; ordrng 1 W11663222 (Damper) and 1 W11654052 (Control hmi) and 1 W11455229 (Control) and 1 W11679636 (Thermistor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, MA 01085

Mike K.

Job Details: 04/01/2024

"Agitator only spinning when in spin, actuator is in correct position, worn hub. Can get bolt off but agitator will not come off. Inspected lower unit and gear case is leaking oil, unit will need a new gear case assy. Quoted and denied. Collected for service call only."

We serviced a

WHIRLPOOL WASHER

Model wet4024hw0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 04/01/2024

"Went thew unit and could not find any issue with starting checked motor and timer in dryer and found unit going threw each cycle. Found dryer door very tight when closing witch was not allowing customer to close door and unit would not start, adjusted door for customer and unit is starting and operating to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 04/01/2024

"Tested unit and found washer stuck in a drain cycle and running nonstop, canceled out unit and found water left in tub and unit draining super slow. Checked drain pump and found weak not pumping water out fully unit will need new drain pump. Customer going to just replace unit with new machine"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC0

Near Springfield, MA 01107

Chris B.

Job Details: 04/01/2024

Complaint that the unit is noisy. Found bad blower. Replaced part and unit running normal. ; used 1 697772 () from stock

We serviced a

SAMSUNG RANGE

Model NE59M4310SS/AA

Near Middletown, CT 06457

Jeremy B.

Job Details: 04/01/2024

Found bake element burnt out causing poor bake. Front 2 burners staying on high and not cycling to low needs new switches. ; rqstng P&A on 2 DG44-01006B (Switch)s and 1 DG47-00038B (Bake element)

We serviced a

WHIRLPOOL DRYER

Model WED5700XW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 04/01/2024

Dryer not heating. Found ope on heater. Replaced and tested dryer heating but vent restricted needs vent cleaned. ; used 1 WP3387747 (ELEMENT) from stock

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