Service History 116 - Advantage Appliance Repair

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Bolton, CT 06043

Gary V.

Job Details: 01/16/2024

"Inspected and found timer broken, not shutting off or advancing, replaced timer and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Charlotte, NC 28227

Jeff L.

Job Details: 01/16/2024

Defective material the pad has came loose and not making contact with panel. Control panel needed for good repair. Rescheduled for 1-22-24 amPart#W11660284; ordrng 1 W11660284 (Control panel)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28213

Jeff L.

Job Details: 01/16/2024

Found only 120 volts coming to dryer advised maintenance to correct problemCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28213

Jeff L.

Job Details: 01/16/2024

Found dishwasher not washing. It will fill and drain just no circulation of water. There is proper power going to motor just not producing. Sump assembly will need to be replaced. Office will call customer when part comes inPart#W11613479; ordrng 1 W11613479 (Sump assembly)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Charlotte, NC 28213

Jeff L.

Job Details: 01/16/2024

Customer is getting F8 E1 fault code (long fill) found water temperature switch on tap cold and water pressure was a lot less. Changed water temperature switch to cold and water pressure seem to be some what better. It does appear that on tap cold the unit is taking longer than it should to fill. Gonna order water valve to make good repair ; ordrng 1 W11513255 (Dual after valve)

We serviced a

KITCHENAID OVEN

Model KFID500ESS02

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 01/16/2024

Installed new module and tested all checks ok.

We serviced a

WHIRLPOOL OVEN

Model JJW3830LL00

Near Charlotte, NC 28278

Ryan S.

Job Details: 01/16/2024

"Customer had part w11600606 delivers to home and was used. Returned to install parts order by previous tech ,installed UI and blower fans. When installing UI found both appliance manager control boards were melted . Need both boards. Ordering two appliance managers called Lisa to double check parts number so just ordering 2x of W11448961 Second man required. Customer wants Ryan and Caleb back.; ordrng 2 W11448961 (Appliance manger)s and 1 2ndman (2nd man)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Dallas, NC 28034

Ryan S.

Job Details: 01/16/2024

"Customer complained of no power, found proper voltage to unit. Found harness to control board that carries 120v was loose. Secured harness and unit now working. Verified proper operation."

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Dallas, NC 28034

Ryan S.

Job Details: 01/16/2024

"Customer complained start button not always working. Checked start button and found start button not always making contact. Took control apart and Ui cover is ok, button is being physically pressed just not always sending signal to turn on. Needs new control board. Scheduled return call for ; ordrng 1 W11630382 (Control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, NC 28269

Robert A.

Job Details: 01/16/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit has power and starts cycles but there is no heat. The magnetron reads 2.1 ohms and has no continuity with the chassis. I replaced the magnetron with the ordered part just in case and tested the unit. Still no heat. The diode and capacitor do not have any visible defect. I can smell a burning smell while the unit ran with the cabinet off. The unit needs a new capacitor and diode to resolve the issue. The cx wants to contact the manufacturer for a replacement. Im ordering the part for the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5DHEXWB00

Near Charlotte, NC 28269

Robert A.

Job Details: 01/16/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10408179 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 01/16/2024

Dishwasher not cleaning. Found wash motor getting power and diverted clicking. Needs new assy. Quoted customer.

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEB3

Near Agawam, MA 01030

Mike K.

Job Details: 01/16/2024

"Unit was installed n defrost when arrives, complaint of rf not getting cold. Removed evap cover and large ice block in upper right. Indictive of a sealed system issue. Let unit complete defrost cycle, compressor running,fan is not, getting full frost pattern, damper opened.120vac at fan harness.Unit will need to be steamed/defrosted on return.Quoted for fan/labor.Accepted. Collected in full via cash. Office to contact to schedule return.; ordrng 1 W11024089 (Evap fan assy)"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Southampton, MA 01073

Mike K.

Job Details: 01/16/2024

"Unit is under 1yr wp warranty per service bench.F8e1, f0e2. Long fill and over suds errors, cleared history. Ran service test and each fill valve looks to be running fine. Ran quick wash cycle and went through fill cycle fine, filled agitated, drain and spin out fine. there was an excess of suds in unit in unit.Cs says unit has been running endlessly while showing only a few minutes remaining.Explained timer is just an approximation. If unit is out of balance it may make numerous attempts, or if sensing water in tub, or suds make it thinks there is it will affect timing. Same as when running empty it decided it was done when timer was at three minutes, normal operation. Ran a few times to help remove suds and left running a clean cycle, without any affresh. Cs does have some affresh to use and does clean unit. Unit has auto detergent dispensing and is using he liquid soap. Also uses spray stain fighters. Suggested cleaning if sees suds still in unit."

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 01/16/2024

"Complaint dryer is not getting hot anymore. I found heater is open also found 3 locked up idler pulleys and frayed drive belt I replaced idler component kit and heater I tested ops everything is working fine now no abnormal noises or issues found. ; used 1 WP8544771 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 01/16/2024

I replaced all previously ordered parts I tested ops unit has since started making ice with no issues and operation is quiet and normal now.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Worcester, MA 01602

Chris B.

Job Details: 01/16/2024

Complaint that the unit is not heating up. Found bad heating element and clogged filter screen. Quoted parts and labor. Unclogged all debris and replaced part and dryer running normal. Mentioned to the customer to check the venting and have it serviced. 1yr warranty on parts and labor. ; used 1 279838 (ELEMENT) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 01/16/2024

Installed new ui complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 01/16/2024

Found a break in the harness for middle draw.Also the Cntrl third draw filled water and carodedAnd needs a ice makerCwa

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 01/16/2024

Call is under warranty Right side hot surface light wont go out Ordering right side burner and switch . Can tell which causing problem power at all and working; ordrng 1 WPW10251108 (Fr right burn) and 1 W11171119 (Right rear) and 1 WP7403P23860 (Right rear) and 1 W10312185 (Front right)

We serviced a

MAYTAG DRYER

Model MGD6200KW4

Near Columbia, CT 06237

Jeremy B.

Job Details: 01/16/2024

Found ignitor cracked . ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT

We serviced a

SPEED QUEEN DRYER

Model I.DG30RGS113TW01

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/16/2024

Installed belt and pully and tested complete Cust paid 75.00 first visit went through repair

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Iron Station, NC 28080

Ryan S.

Job Details: 01/16/2024

"Customer complained unit wouldnt unlock had water in it. Unit was full of water took awhile to drain . Found drain pump running but not spinning. Found bad pump impeller. replaced drain pump from ts. Unit unlocked when water was drained. Verified proper operation after showed customer . Customer also had long fill error but it was from in line filter before washer. Informed customer long fill error is from slow or low water pressure, clean or replace in line filter. ; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28217

Jeff L.

Job Details: 01/16/2024

Replaced sump assembly all components working as designed and no leaks are present.Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Charlotte, NC 28211

Jeff L.

Job Details: 01/16/2024

Ran unit thru quick cycle drain pump had normal sound wash motor had normal sound. Checked for fault codes there was none. This is new construction may have been turned on and heard loud dry drain pump which is normal now. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28270

Jeff L.

Job Details: 01/16/2024

Replaced parts ordered by previous tech did find the freezer completely full of food no room for air to move around in freezer I advise taking the food and moving it around so that the edge of shelves to wall are clear of any food bags restricting air flow. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Amherst, MA 01002

Mike K.

Job Details: 01/16/2024

"Replaced control, dispenser, door panel and racks. Transferred over all assy parts not including in new parts. Im be screw for door handle snapped, ordering replacement.Let unit run through diagnostic cycle.Unit complete other then attaching door handle.; ordrng 1 W11157086 (Door handle stud) and 1 W10826179 (Door handle screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, MA 01002

Mike K.

Job Details: 01/16/2024

"Steamed clear ice build up and steamed evap completely clear. Replaced drain pan and evap fan assy, verified fan is operating and good flow through rf upper vents; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR and 1 W11457241 PAN-DRIP"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 01/16/2024

Installed new harness and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middlefield, CT 06455

Jeremy B.

Job Details: 01/16/2024

Installed. We lets and tested water still not dispensing needs. We water line from valve to top of door. The line is clogged. ; ordrng 1 W11579166 (Water line valve to door)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Cromwell, CT 06416

Jeremy B.

Job Details: 01/16/2024

Strike broken.replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near South Hadley, MA 01075

Mike K.

Job Details: 01/16/2024

"Unit is under 1yr wp warranty per service bench. U/i is coming apart, replaced and u/I verified responding correctly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Agawam, MA 01001

Mike K.

Job Details: 01/16/2024

"F0e5, f7e6, f2e1, off balance load, motor fault, stuck button. Ran self test, spinning Washplate in spin cycle. Tub moving fine from gear below, turning cam, worn hub.Washplate screw came out but Washplate seized to shaft. Will need to be broken out to repair. Ordered hub, and Washplate/screw.Offfice to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 W10528947 (Hub) and 1 W10752283 (Washplate) and 1 2xtime (2x time)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Denver, NC 28037

Ryan S.

Job Details: 01/16/2024

"Customer complained of no heat. Found heating element short to ground and open short. Found control board bad also, not sending voltage to heater when prompt. probably from heating element short to frame no visible damage but has a bad plastic smell. Left unit unplugged. . Ordering control and element. Scheduled return call for 1-23-23am; ordrng 1 W11133021 (Control board) and 1 WP3387747 (Element)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Stanley, NC 28164

Ryan S.

Job Details: 01/16/2024

Customer complained of f8e4 error. Confirmed overfill tray had water. Ran unit with front panel of to inspect for leaks. Nothing under unit is leaking. Or with unit. Ran unit with customer detergent pod and unit started sudding up . Informed customer to use afresh cleaner or vinegar to clean out unit and/ or change the pods they are using. Suds will cause leaks. Verified proper operation otherwise.

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Farmington, CT 06032

Chuck M.

Job Details: 01/16/2024

Customer complaint is that washer was not spinning. Ran diagnostics and found error code F8e1 long fill. Inspected and found hot and cold reversed and washer was filling slowly. Removed hoses and dirt came out with hot water. Tested inlet valve and water is filling much better.

We serviced a

KITCHENAID RANGE

Model KFED500EWH03

Near Springfield, MA 01118

Roger R.

Job Details: 01/16/2024

Installed new door seal for upper oven

We serviced a

WHIRLPOOL DRYER

Model MCG8000AWW

Near East Longmeadow, MA 01028

Gary V.

Job Details: 01/15/2024

Inspected and found small heater for upper cabinet no longer getting voltage from main board. Part needed is NLA.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS04

Near Weddington, NC 28104

Jonathan J.

Job Details: 01/15/2024

Complaint oven keeps displaying f9e0 product miswired error code I find resistance values are as follows. 1192 thermistor room temp 16 19 14 ohms elements convection ring element is getting hot as soon as voltage is supplied to unit I found relay on main note is extremely hot unit will need main control to fix ; ordrng 1 W11179310 (Control)

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US

Near Springfield, MA 01103

Roger R.

Job Details: 01/15/2024

Found unit had overfilling due to drain on NEW disposal was not knocked out. Removed drain plug in disposal and cleared drain pan. Reset unit and all functions normal now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA03

Near Northampton, MA 01060

Mike K.

Job Details: 01/15/2024

"Unit was making grinding noise again, then stopped. On arrival found the fan not spinning/clogged, could not remover evap cover because of ice. Continued attempts did free fan blade enough to grind again, but source of issue is a clogged evap/fan assy.Cs has had failure repeatedly and repaired numerous times, but has been running for over a year since last repair. I explained to cs that we would start with the evap cover again as that is the fix from Samsung for this issue. Drain has been done, evap cover several times and main control. Explained many unit work flawlessly, a small number have this issue and repair fixes it and some of those repaired, keep having issue.Quoted for evap cover/labor, offered to steam clear evap for just labor, but said my confidence of the longevity of a repair with this units history is questionable. cs denied repair.Collected for service call."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Charlotte, NC 28217

Jeff L.

Job Details: 01/15/2024

Replaced all parts ordered by previous tech unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HWH1

Near Enfield, CT 06082

Gary V.

Job Details: 01/15/2024

"Inspected and found inner door bent from accident in kitchen. Please ship part to customer, he will install.; ordrng 1 W10908291 (Inner door)"

We serviced a

GE WASHER

Model GTWN4250D2WS

Near Enfield, CT 06082

Gary V.

Job Details: 01/15/2024

"Inspected and found lid bowed down, causing lid switch to not engage, popped bow in lid up and cycled, tested fine."

We serviced a

MAYTAG MICROWAVE

Model MMV5220FZ4

Near Monroe, NC 28110

Jonathan J.

Job Details: 01/15/2024

Complaint open closed door error microwave always says open then closed door will not start a cycle. Will not do anything. I found interlock assembly has failed. A replaced interlock tested operations. No additional issues. Found microwave is now heating. Just fine with no further issues.; used 1 W11244490 (INTERLOCK SP W11245251) from stock

We serviced a

KITCHENAID RANGE

Model KESK901SSS00

Near Gastonia, NC 28056

Ryan S.

Job Details: 01/15/2024

"Returned to install new terminal,block. Installed part and ran bake and set clock. Verified proper operation."

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Easthampton, MA 01027

Mike K.

Job Details: 01/15/2024

"Not heating, open heating element. Quoted for heater/labor. Accepted.Replaced heater assy and verified heating in timed dry; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Holyoke, MA 01040

Mike K.

Job Details: 01/15/2024

"Says unit not going through cycles, that it gave error. Water in unit on arrival, ran drain cycle and drained fine. Ran diagnostics and no errors. In history, completed tests cycle fine. Spray arms moving, detergent door opening, filing, draining and heater all verified. Unit has a proper drain loop, coming up to bottom of sink before going back down, goes directly into sink drain pipe. Everything functioning at this time. Possible cause of water, interrupted cycle, backfill, drain not working. Everything functioned on visit with no previous errors in history."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Fort Mill, SC 29715

Mitch H.

Job Details: 01/15/2024

"Disassembled cooktop, replaced switch assembly and electrode. Reassembled, tested, all electrodes sparking and burners lighting properly."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Gastonia, NC 28056

Ryan S.

Job Details: 01/15/2024

Customer complained of f2 error. Replaced control board via pre id. Ran bake 350? after setting clock. Verified proper operation.

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ5

Near Belchertown, MA 01007

Chris B.

Job Details: 01/15/2024

Complaint that the unit all burners are on too high of flame settings. One burner has a not normal flame. Found center burner not the correct part installed and has a small size cap installed which compromised the flame. Will order correct part. Complaint that the unit is tripping the breaker. Found that the stove outlet is in the same line as the refrigerator pulling higher current then what the breaker can handle. Refrigerator 7.10amps and Range 15amps = 22.1amps in total on a 20amp breaker. Customer mentioned that the electrician said that this wouldnt be a problem. Mentioned to the customer to have the outlets lines checked again. Will order parts for a return visit.; ordrng 1 W11550541 (Burner Heads)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 01/15/2024

"Tested and confirmed F4E4 blower error. Called tech line spoke to John SR# 7738238468Advised him of prior work and parts that were replaced. His only suggestion was to ohm out wire at J12 connection. Should be between 9 and 11 ohms. Took reading, showing 9.5 ohms, at low end of range. Requesting P&A for harness. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11349135 (Upper harness)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Charlotte, NC 28208

Robert A.

Job Details: 01/15/2024

Cx complaint that the unit has a hard time reaching temps and the oven lights stays on occasionally. I inspected the unit to confirm the complaint. I found the oven start and ignites fine. I noticed the plate covering the bake igniter area was positioned wrong. I needs to sit horizontally or it will make contact with the door when I closes. I repositioned the plate and tested the unit for the cx. The unit is working as designed.

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US

Near Charlotte, NC 28215

Robert A.

Job Details: 01/15/2024

"Cx complaint that the unit no washing the dishes. Inspected the unit to confirm the complaint. The unit has proper voltage, the UI panel works fine. I started a normal cycle to verify the functions. The unit filled and started washing with no issues. However the water did not drain at all. I removed the hose from the disposal, nothing came out. The unit needs a new drain pump and drain hose to resolve the issue. I quoted the cx for the repair and I collected the service call fee by CC. Cx does not want to repair the unit."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, NC 28216

Robert A.

Job Details: 01/15/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a normal cycle as well, the cycle started but it did hesitate to sense and dispense water. Im ordering a new control board to resolve the issue.; ordrng 1 W11627413 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Fort Mill, SC 29715

Mitch H.

Job Details: 01/15/2024

Found that tray that container sits on is what is broken. Also found seal damaged. Ordering tray and seal. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11370298 (Tray) and 1 W11306508 (Seal)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28269

Robert A.

Job Details: 01/15/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Charlotte, NC 28262

Robert A.

Job Details: 01/15/2024

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. He unit filled and drained but there was no wash action. The unit needs a new sump assembly to resolve the issue. Im marking the part for the return. The part shows as if it was sent with me, but its not in my van.; schdld next appmnt for 1/17 WED AM"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Charlotte, NC 28208

Ryan S.

Job Details: 01/15/2024

"Customer complained unit stopped cooling. Upon arrival found compressor not coming on, ran serve test 40 on step 3 compressor not getting power from Orion board all fans working . Power to Orion board and refrigerator has proper power. Called techline. Sr#7738237831 techline said unit probably has leak. If unit is leaking it will blow thermal fuse. Found unit was low on Freon. Charged system with 140psi. Found dropped to 137 after 30 mins. Bubble checked all braze points, no leaks detected. Checked evaps no leaks detected. Though bubble test found leak near cap tube entering frame but couldnt get picture in time and cant get to repeat. Unit must have leak opened up in frame. Called tech line back. Tech line putting in for review. Informed customer of unit being deemed non repairable, someone will reach out to them in 3-5 days."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/15/2024

"Retuned to install knob and timer. Installed parts , verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/15/2024

Customer complained unit. It getting enough water in cold settings but is on hot. No error codes stored. Ran service mode and both cold and hot valves opening and working properly. Ran all other functions in service mode and all other functions working properly. Ran normal load with cold setting and unit filled and started washing. Informed customer if she has issue with water pressure that could be causing issues. She confirmed of intermittent water pressure in home. Left pump with customer that was pre id. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Denver, NC 28037

Ryan S.

Job Details: 01/15/2024

"Customer complained undo knob feels funny and didnt hear once. Found timer / knob bad. Customer didnt have timer in correct spot. Ordering timer and knob, Informed customer office will call when parts come in. ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Chicopee, MA 01020

Roger R.

Job Details: 01/15/2024

Found bad oven ignitor. Replaced checked all okay

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8MHKXMQ03

Near Agawam, MA 01030

Mike K.

Job Details: 01/15/2024

"Cs complaint of unit running all the time, believes gasket is at fault. Gasket not torn, slight gap on lower left, they had stuck a piece of foam there and said better since. Reformed gasket and sealed fine. Cs had taped paper towels over air returns, dish collecting water, unit has a clogged drain.Quoted for steaming clear drain. Blocked air returns would cause unit to run much longer than normal.Steamed clear and also steamed gasket to make good seal, adding some silicone to gap between liner and cash by on lower corners of rf area."

We serviced a

KENMORE REFRIGERATOR

Model 795.74025.412

Near Westfield, MA 01085

Mike K.

Job Details: 01/15/2024

"Not cooling either section, compressor running, no frost. LG made unit. Quoted for sealed system labor/compressor/evaps.Denied. Collected for service call"

We serviced a

GENERAL ELECTRIC RESIDENTIAL REFR

Model FUF21DLRDWW

Near Southwick, MA 01077

Mike K.

Job Details: 01/15/2024

"Unit had warmed up, then they thought it was cooling better and warmed up again, ice cream sloshy. Empty on arrival and measuring -7. Removed evap cover and light frost pattern. Is in the garage.Did not get any temp alarms when warm. Left open for a bit but did not kick on. Ordering controls and thermostat for intermittent cooling issues.They will leave unplugged so can verify compressor/fan operation when new parts are installed.Office to contact when parts come in to schedule return.; rqstng P&A on 1 WR55X30692 (Control) and 1 WR55X30693 (U/i), ordrng 1 WR55X27914 (Temp sensor)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Charlotte, NC 28210

Jeff L.

Job Details: 01/15/2024

Found washer making loud grinding noise when spinning checked agitator it was good. Checked cam and it was slipping on gear shaft splines making the noise replaced cam kit unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock

We serviced a

WHIRLPOOL RANGE HOOD

Model JXL6536HSS1

Near Charlotte, NC 28209

Jeff L.

Job Details: 01/15/2024

Found fan motor making noise needs new fan motor called Lisa to order part. Will return 1-19-24 pmPart#W11689026; ordrng 1 W11689026 (Fan motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Pineville, NC 28134

Jeff L.

Job Details: 01/15/2024

Found dishwasher filling with water and draining just not washing. Have proper power down to wash motor the motor is just clicking sump needs to be replaced. Spoke with Lisa and office will call customer when part comes inPart#W11613479; ordrng 1 W11613479 (Sump assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Chicopee, MA 01020

Roger R.

Job Details: 01/15/2024

"Found broken door switch for right door, left door seal torn. Fan checks okay. Replaced broken switch. Will need to order door seal. ; ordrng 1 W10830274 (Seal, door), used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Chicopee, MA 01020

Roger R.

Job Details: 01/15/2024

Installed new control board due to flickering power supply to hood light. All checks ok after repair

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Charlotte, NC 28278

Mitch H.

Job Details: 01/15/2024

"Disassembled cooktop, found that incoming power cord had been caught and pinched between top and line fitting of middle burner during assembly. Wire broken and arced at fitting. Needs power cord. Checked part availability. Cord is special order. Advised customer that office will call to schedule return when part arrives. Left all other parts with customer. Will install on return visit.; ordrng 1 W10392003 (Power cord)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, NC 28278

Mitch H.

Job Details: 01/15/2024

"Removed left refrigerator door and replaced with new door. Transferred dispenser parts, tube, door gasket and UI control to new door. Connected and tested control, dispenser, ice maker and valve. All tested good and operating properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bolton, CT 06043

Jeremy B.

Job Details: 01/15/2024

"Installed new gearcase, clutch , and agitator. Ran calibration then self test all checks ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Chicopee, MA 01020

Roger R.

Job Details: 01/15/2024

Due to condition of transmission shaft the new hub kit is recommended instead of the original one. Tightened new hub to transmission shaft and basket. Recalibrated unit and all okay ; used 1 W10324651 (HUB) from stock

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near New Britain, CT 06053

Chuck M.

Job Details: 01/15/2024

Replaced control and tested. Dryer did not start. Checked thermal fuse and it checked ok. Tested and got proper voltage to motor. Motor windings were out of range. Replaced motor and tested. Dryer is working properly. ; used 1 279827 (MOTOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Bristol, CT 06010

Chuck M.

Job Details: 01/15/2024

Customer complaint is that upper rack adjuster wheels broke off and rack coating is pealing and rusted. Quoted customer for adjusters and rack plus labor. Customer chose to replace adjusters. Replaced and tested. Showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bristol, CT 06010

Chuck M.

Job Details: 01/15/2024

"Customer complaint is that washer intermittently makes a metal scraping noise. Or metal hitting metal noise during drain. Ran diagnostics cycle and no noise found. Inspected underneath washer and found rotor screw loose and almost pulled out. Secured rotor screw and tested washer again. Ran drain and spin and no noise found. Found authorization numbers in entitlements M19WYX1APL1.5, M19WYW0APL1.5 dated 01/04/2023; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Plainville, CT 06062

Chuck M.

Job Details: 01/15/2024

Customer complaint is that washer shakes during spin cycle. I am washer on diagnostic test cycle and washer checked ok. Checked for shipping pins and they are removed. Tested shocks and basket. All checked ok. Informed customer on unbalanced loads.

We serviced a

WHIRLPOOL WASHER.

Model WTW5057LW0

Near Plainville, CT 06062

Chuck M.

Job Details: 01/15/2024

Customer complaint is that the washer would not start cycle. Pressed power the held start button. Sensing LED came on but washer did not start. Unplugged washer and plugged back in after a few seconds. Pressed power and held start button. Washer lid locked sensed and washed. Washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Avon, CT 06001

Chuck M.

Job Details: 01/15/2024

Customer complaint is that mullion is broken. Confirmed and took pics. Ordered mullion. ; ordrng 1 W11455378 (Mullion)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/15/2024

Oven not working keeps giving cooling fan error. Measured 120vac at fan but fan not running. Replaced and tested all checks ok. ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW7232HW2

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 01/15/2024

Found broken lid strike. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near North Brookfield, MA 01535

Chris B.

Job Details: 01/15/2024

Complaint that the washer is not spinning out properly. Found bad hub and stripped nut for removal of wash plate. Quoted parts and labor. Customer prefers not to fix the unit. Collected trip fee. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Torrington, CT 06790

Jimmy R.

Job Details: 01/15/2024

"Checked over fridge and found lights not coming on due to door switch broken off. Replaced faulty door switch and lights are now operating, checked over all functions and unit is cooling and all operations are working to specs ; used 1 W11123941 (Switch) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Torrington, CT 06790

Jimmy R.

Job Details: 01/15/2024

"Tested unit and found washer would not complete a wash cycle unit would get to the spin and error out sd, ran diagnostics and checked for errors found F0e2 over suds f5e3 unlock failure f8e1 long fill ran unit threw step 12 and noticed machine not pumping water out all the way causing off balance loads and unit the error and shut down. Checked drain pump and found tub to pump hose clogged not letting unit drain in time, removed clog and recalibrated control ran a quick wash cycle and unit is now spinning out and draining properly"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Plymouth, CT 06786

Jimmy R.

Job Details: 01/15/2024

Checked over cabinet and found bottom corner dented and paint chipping going to have to reorder a new cabinet and return. Will reorder parts tentative p/a ; ordrng 1 W10676680 (Cabinet)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Southington, CT 06479

Jimmy R.

Job Details: 01/15/2024

Dryer had been already fixed over a week ago they are all set

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 01/15/2024

"Ran dryer and found unit making a loud vibration when tumbling found noise coming from blower wheel area, checked blower and found lint caught in half of the blower causing it to be off balance and rattle, removed lint and adjusted blower housing, lubed rollers and idler ran dryer and unit is now operating to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Weddington, NC 28104

Jonathan J.

Job Details: 01/15/2024

Unit had been making ice prior to arrival but supper loud. I found fill tube frozen over upon arrival again I adjusted fill tube heater I cycled ice maker I tested operation new ice maker is much quieter and cycling just fine. Unit was set I to -5 in freezer and 35 in fresh food zone I set everything to factory temps.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Waterbury, CT 06706

Jimmy R.

Job Details: 01/15/2024

"Checked over oven and found oven light staying on and not shutting off causing it to get super hot, checked socket and connections and found wire connection on control not connected properly it was pushed on half way this was causing power to be supplied to light all the time, fixed connection and checked voltage unit is now giving 120v when pushed and no power when shut off. Checked all operations and unit is now working to specs"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Chicopee, MA 01020

Roger R.

Job Details: 01/15/2024

Complaint is unit runs for free. We are unable to do anything without the keys to access the coin slot area Informed customer that keys need to be on site. Called customer and notified them they need to call office and reschedule for when key is on site; saved tckt

We serviced a

SAMSUNG WASHER

Model WA50R5200A

Near Springfield, MA 01109

Roger R.

Job Details: 01/15/2024

Complaint of poor spin performance. Ran a cycle and observed the basket and tub moving excessively. During 1st spin got a Ur code with normal load. Recommend replacing the suspension rods to stabilize tub. ; rqstng P&A on 4 DC97-16350U (Suspension rod kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hartford, CT 06106

Chuck M.

Job Details: 01/15/2024

Customer complaint is that dishwasher door panel is rusting. Confirmed and took pics. Ordered door panel stainless P&A. ; rqstng P&A on 1 W11613486 (Door panel)

We serviced a

KITCHEN AID DISHWASHER

Model KDTE254ESS2

Near Attleboro, MA 02703

Aimee Z.

Job Details: 01/15/2024

"Found the left track broken, track was up gradedReplaced and tested ; used 1 W11259785 (Track) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Middletown, CT 06457

Jeremy B.

Job Details: 01/15/2024

Dishwasher giving f8e4 found a small amount of water in drip pan. Found dishwasher not level leaning twords the left. Adjusted and dishwasher now level. Found the bottom seal slightly damaged recommended replacing l. ; ordrng 1 W11664713 (Door seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Cromwell, CT 06416

Jeremy B.

Job Details: 01/15/2024

Found icemaker mounting bracket broken causing icemaker to hang. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 01/15/2024

Customers complaint is washer not spinning out randomly. Ran diag found off balance error code tan through self test all checks ok . Instructed customer on proper load size.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Windsor Locks, CT 06096

Gary V.

Job Details: 01/15/2024

"Found right side ff seal torn, replaced with new seal and tested fine.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAB5

Near Waterbury, CT 06708

Jimmy R.

Job Details: 01/15/2024

"Installed new drain hose and ran water threw other half of drain ran machine thew a wash and a drain cycle and found unit still slow too drain. Checked connection at disposal and found blocked causing very little water to flow out, removed block and unit is now draining and operating to specs ; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"

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