We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ03
Near Worcester, MA 01604
Angel R.
Job Details: 10/16/2023
"Found both gaskets torn, customer complaint of moisture and frost by RC vent all summer. Will order both gaskets, baffle motor tested ok.; rqstng P&A on 1 W10830283 (Gasket) and 1 W10830162 (Gasket)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/16/2023
"Checked and tested range. Reading continuity to ground on L2 with range plugged in, no continuity when unplugged. Checked wall outlet and found same continuity to ground ay wall outlet. Believe outlet has a bad or loose neutral. Advised customer that she would need to have an electrician check outlet and wiring. Left range unplugged for safety."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/16/2023
"Checked and found that the issue is with the filter. Without filter unit has good water flow. Once filter is installed water flow goes to a trickle. Filter housing is good, no issues. Advised customer that filter is not covered under warranty. Customer is going to call Whirlpool."
We serviced a
ADMIRAL WASHER
Model ATW4675EW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/16/2023
"Found agitator completely off shaft. Screw had come loose again. Cleaned gear teeth on shaft. Installed new agitator and screw. Tested washer, operating properly."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/16/2023
"Disassembled dryer, found screws holding blower wheel housing to bracket no tight causing it to rub blower wheel. Removed blower wheel, tightened and secured housing. Replaced blower wheel, reassembled dryer. Tested, let run for over 15 minutes on timed dry, high heat. No issues or unusual noises. Operating properly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Springfield, MA 01108
Roger R.
Job Details: 10/16/2023
"Found lid strike broken off. Replaced with new and ran diagnostics cycles, all checked okay. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Waterbury, CT 06704
Jimmy R.
Job Details: 10/16/2023
"Tested washer and found unit would not agitate unit would use tub to move back and forth never washing, checked for errors and found F7e6 motor fault ran a self test and found actuator not moving keeping unit in a spin cycle actuator is faulty. Replaced actuator and recalibrated control ran a wash cycle and all operations are now working to specs ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/16/2023
"Ran dryer due to machine making noise wile tumbling and found no noise checked rollers and idler and found rolling smooth and operating normally checked blower wheel and found in tacked found lint built up on blower wheel witch could have been causing unit to run out of balance and make noise, cleared lint and lubed rollers let unit turn the a high heat cycle and no noise had come back. Advised customer to run unit if any noise plz record it and we can come back and take a look"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/16/2023
"Tested unit and found machine would make noise wile in a spin cycle customer had a video of noise, found noise coming from drain hose hitting moved hose and found noise also coming from pressure hose banging on back of unit, secured pressure hose and ran unit threw several cycles with clothes and without checked unit and machine spun true And as it should. Also found suspension rods making noise added grease to stop noise, Customer started to say they dont want the unit and there is something wrong with it it keep jumping, ram unit again and unit spun out like it should. Advised customer they can call customer service and go from there on getting a replacement they would have to talk to them I cannot replace the washer when its working like it should advised they could also get a second opinion on the way the washer works"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 10/16/2023
"Installed all new parts and ran unit thew a heavy wash cycle, checked all functions and unit is now dry and operating to factory specs ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Farmington, CT 06032
Ruben C.
Job Details: 10/16/2023
Replaced cover and sensor cleared drain unit was drop by management office now unit has broken glides in freezer gave cust estimate for glides and additional labor cust will think about repair; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Springfield, MA 01109
Roger R.
Job Details: 10/16/2023
Found unit squealing when speed shifting up to full speed. Found belt loose and replaced. All checks okay. ; used 1 WPW10006384 (BELT) from stock
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/16/2023
Unit not having end of cycle signal. Also cannot pass step 8 of self test. Called whirlpool tech. Was recommended to replace both ui console and main control after testing moisture sensor circuit and found good. Sr number 7737559375 ; ordrng 1 W11384511 (Console) and 1 W11512515 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/16/2023
Found LED modules bad in freezer and refrigerator. Replaced with know good parts and unit working okay now. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/16/2023
Customers complaint is dryer taking long time to dry. Used vent kit vent is clear. Dryer heating to proper temp. Changed dryness level to a 3 from a 2 to allo 15%more drying. All checks ok. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/16/2023
Replaced parts and ran unit all components are working normally. Unit ran and checked okCall complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Worcester, MA 01605
Chris B.
Job Details: 10/16/2023
Replaced part and unit running normal. Ran diagnostic cycle and tested properly.
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Spencer, MA 01562
Chris B.
Job Details: 10/16/2023
Replaced part and unit running normal. All touch buttons are working correctly. 1yr warranty on parts and labor.
We serviced a
MAYTAG RANGE
Model MGR7700LZ0
Near Wingate, NC 28174
Jonathan J.
Job Details: 10/16/2023
Complaint smell of gas while cooking on cooktop or baking or broiling burners to hot even on the lowest setting on cooktop. I found no gas smell I found normal combustion smells and showed customer the difference between gas smell and normal smells gas has rotten egg odor. Customer has a co2 detector within 10 feet of oven no co2 issues found either. Unit has blue complete burn flame on all burners bake and broil included. No safety issues found today called safety and Tech-Line file number 7737564476
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/16/2023
Complaint unit making a loud squealing noise during spin. I found transmission is leaking oil unit will need a new gearcase transmission and associated parts. No additional issues found electronically with control.; ordrng 1 W11551646 (Nut) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDW05
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/16/2023
Found ice maker gear stripped needs new ice maker will return 10-19-23 amPart# WPW10277450; ordrng 1 WPW10277450 (Ice maker)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Matthews, NC 28105
Jeff L.
Job Details: 10/16/2023
Replaced all parts unit ran and checked ok the oven door is not even across the top Johnny and I both tried to get it aligned but it would not need 2 new hinges to correct problem ( the customer said the door was even before I pulled oven and worked on microwave the door s not level but all I did was took the door off to remove oven from wall but some how some way customer says its my fault Complete
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS04
Near Stallings, NC 28104
Jeff L.
Job Details: 10/16/2023
Found unit not cutting off when using the UI cut it off the only way to kill the power to bake element is to trip the breaker. I found the UI and ACU not responding as it should calling safety to document issue spoke with whirlpool they are covering all repair on this unit. The office will call and schedule once part comes in..Part#W11297726Part#W11261167SR#W190231WPL1 Spoke with Adam Briggs; ordrng 1 W11297726 (UI) and 1 W11261167 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Stallings, NC 28104
Jeff L.
Job Details: 10/16/2023
Replaced all parts ordered by previous tech all components working unit ran and checked okCall complete ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Grafton, MA 01536
Angel R.
Job Details: 10/16/2023
Went o several hardware store to find a small enough under 2mm flat head screwdriver and could not find one. Will have to order one online for this job.;
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Millbury, MA 01527
Angel R.
Job Details: 10/16/2023
"Idler pulley squeaking and worn, quoted customer on parts and labor. Said he has to run it by his wife before committing to repair but will likely buy new one as this was in the house before they moved in."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Oxford, MA 01540
Angel R.
Job Details: 10/16/2023
"Installed Gearcase, slide, clutch, washplate and stator. Unit would not engage in spin. Got F7E4 and F6E3 error codes. F6E3 is new, communication error. Looked at connection under control and a lot of it has burned off see quick pics. Will need new control and harness. Also note new Gearcase sounds hollow and washplate spins fully around by hand, not sure if new Gearcase may be needed. Will have to order new Gearcase, control, wire harness and power cord, UI harness, valve and valve harness. ; rqstng P&A on 1 W11449841 (Gearcase) and 1 W11568984 (Harness) and 1 W11596129 (Harness) and 1 W11551294 (Power cord) and 1 W11419171 (Control) and 1 W11676811 (Valve harness) and 1 W11165546 (Valve), used 1 W10754448 ( CLUTCH), and 1 W10734521 ( SLIDER) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Tolland, CT 06084
Amanda R.
Job Details: 10/16/2023
Replaced console tested operation normal
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Suffield, CT 06078
Gary V.
Job Details: 10/16/2023
"Inspected and found no heat and shutting itself off after 10 mins run time. Unit getting 240v. Heat working for about 1 min then shutting off. Ordering sensor, board and thermistor.; ordrng 1 W11627508 (Control unit) and 1 WP8577274 (Thermistor) and 1 W11627560 (Harness with sensor board)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near South Windsor, CT 06074
Gary V.
Job Details: 10/16/2023
"Installed parts listed along with high limit thermal kit, cycled to temp and now working fine.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Suffield, CT 06078
Gary V.
Job Details: 10/16/2023
"Inspected and found f5e1 fault for lid lock, quoted and she will call if wants repaired."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Avon, CT 06001
Chuck M.
Job Details: 10/16/2023
Customer complaint is that refrigerator is not cooling. Heard compressor buzzing and tripping off on overload. Replaced start device and compressor buzzing continuously but not running. Ordered compressor. ; ordrng 1 W11557425 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Stub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Avon, CT 06001
Chuck M.
Job Details: 10/16/2023
Installed left side FF door. Checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/16/2023
Customer complaint is that washer shakes and walks. When washing heavy loads. Inspected and found gear case shaft wobbling during spin. Causing heavy movement. Ordered gear case. ; ordrng 1 W11454372 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/16/2023
"Customer complaint is that water was on top of freezer gasket. Found water on gasket in one spot underneath right side FF door. No water anywhere else to indicate or expose issue. Checked gaskets, doors, liner, mullion, and condenser fan. All checked ok. Checked dispenser and ice chute and container. All checked ok. Advised customer to take pics of water trail if possible."
We serviced a
WHIRLPOOL WASHER
Model GHW9150PWO
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/16/2023
Customer complaint is that washer would not drain or spin. Ran rinse and spin cycle and drain pump is faulty. Also bearings are worn. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Hartford, CT 06105
Chuck M.
Job Details: 10/16/2023
Replaced door. Checked ok
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/16/2023
"Replaced all previously ordered parts tested operations performed a DLMS control board calibration. No additional issues. Found with washing machine today. Control pad popped drain pump had locked up since prior visit. Unit was full of water upon arrival. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10752283 WASHPLATE , 1 W10913953 ACTUATOR , and 1 W11239857 BELT , used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/16/2023
Dishwasher cycling and functioning properly. No additional issues found no water leaking. Ran a quick wash cycle.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/16/2023
Installed new spark mod and tested all burners lighting properly
We serviced a
KITCHENAID KITCHEN
Model KDFE204KPS0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/16/2023
Checked unit found hinges broken cuasing door to fall ordering hinges; ordrng 1 W11573703 (Left hand) and 1 W11573702 (Right hand)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Charlotte, NC 28216
Robert A.
Job Details: 10/16/2023
"Cx complaint that the units RC door has trouble closing. I inspected the unit to confirm the complaint. I found the pantry door is deformed, it protrudes preventing the RC right door from closing fully. The unit needs a new pantry door to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10827015 (Pantry door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28214
Robert A.
Job Details: 10/16/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine, I ran multiple test related to the IM. 57, 56 (E2), 45 (no fill), 36 (pass), 15 (pass). The unit needs a new IM assembly and a fill tube heater. Im ordering the parts for the return visit.; ordrng 1 W11087201 (Fill tube heater) and 1 W11658802 (IM assembly)"
We serviced a
MAYTAG DRYER
Model DE212.00
Near North Brookfield, MA 01535
Chris B.
Job Details: 10/16/2023
Complaint that the unit is making noises while tumbling. Found bad idler pulley and rollers. Found parts rusted and need of replacement. Will order parts for a return visit. Customer asked for Chris to return.; ordrng 2 12001541 (Support)s and 1 WPY312959 (Belt) and 4 WP312535 (Washers)s and 2 WP6-3129480 (Roller Shaft)s and 4 WP9703438 (Retaining Ring)s and 1 WP6-3037050 (Idler Pulley) and 1 WP354987 (Retainer Clip) and 2 WPY312527 (Washer)s and 1 WP6-3033630 (Idler Pulley Bracket)
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near China Grove, NC 28023
Vincent O.
Job Details: 10/16/2023
Installed new controls. Tested and verified proper operation. Verified water pitcher fills. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS03
Near West Springfield, MA 01089
Gary V.
Job Details: 10/16/2023
"Inspected and found right side ff door gasket not sealing properly, tried adjusting but didnt work, will submit estimate and call.; rqstng P&A on 1 W10830289 (Right side ff gasket black)"
We serviced a
GE REFRIGERATOR
Model GTS18KHPARCC
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/16/2023
Inspected and found ice maker not working and water filter not allowing water flow. Will order parts and return.; ordrng 1 WR30X10093 (Ice maker) and 1 GSWF (Water filter)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SG
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/16/2023
Icemaker leaking water into ice bucket causing a huge clump. Needs new icemaker. ; rqstng P&A on 1 DA97-07603B (Icemaker)
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Hebron, CT 06248
Jeremy B.
Job Details: 10/16/2023
Icemaker not making ice. Ran through diag and found recirculating pump not pumping over the evaporator and cutter grid corroded. Needs new pump and cutter grid. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10919199 (Cutter grid)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/16/2023
Replaced all parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Tolland, CT 06084
Amanda R.
Job Details: 10/16/2023
Freezer working ff section not cold evaporator fan motor getting 120v not running replaced motor fan working set temps at recommended ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Vernon, CT 06066
Amanda R.
Job Details: 10/16/2023
Replaced lid operation normal
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Vernon, CT 06066
Amanda R.
Job Details: 10/16/2023
Replaced lid lock plugged unit in ran automatic test lid locking
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/14/2023
Installed new console and control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/14/2023
Installed new roller kit and slides. Tested and verified proper operation. No noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 10/14/2023
Found ice maker not operating. Replaced ice maker. All functions check ok ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Lexington, NC 27295
Vincent O.
Job Details: 10/14/2023
Installed new freezer door. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/13/2023
Tested and ran component activation for spin. Found wash basket wobbles and run eccentric. Ordering basket and suspension kit. Advised customer that basket would ship directly to them and they would need to inspect basket and call to schedule return visit.; ordrng 1 W11178227 (Basket) and 1 W11400156 (Suspension kit)
We serviced a
WHIRLPOOL COOKTOP
Model C228
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/13/2023
"Installed new infinite switch, got same result. Still tripping breaker. Put old switch back in works but pilot light doesnt work when turned past high. Customer has electrician coming today. Customer called later in the day and said electrician put cooktop on its own dedicated circuit and now old switch functions properly. He would like a refund for the part only, says he does not expect a refund for labor."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/13/2023
"Customer complained softener is filling with water after use. Checked and per service pointer w11504923 I changed both cold and hot valves and am ordering dispenser assembly. Ran test after installing hot and cold valves. All valves working. Ordering dispenser . Scheduled for 10-19-23am. ; ordrng 1 W11524103 (Dispenser assembly), dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXY00
Near Gastonia, NC 28056
Ryan S.
Job Details: 10/13/2023
Retuned to install parts ordered. Installed valve and board. Reassembled and filled glass of water 4 times to test function. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28052
Ryan S.
Job Details: 10/13/2023
"Customer complained unit shut off, didnt drain at first then drained. Found motor fault. Found capacitor ad, replaced from ts, also replaced drain pump due to customer saying unit wouldnt drain once. Reassembled and ran service mode and all functions working. Ran quick wash and unit filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11395618 (Capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDPO2FRSS1
Near Stafford, CT 06076
Gary V.
Job Details: 10/13/2023
"Inspected and found unit draining filled and cycled multiple times and didnt detect any problems at this time, but quoted for drain pump. They will call."
We serviced a
MAYTAG WASHER
Model MVW6500MW1
Near Worcester, MA 01605
Angel R.
Job Details: 10/13/2023
Found crack on dispenser assembly as well as valve stuck open allowing water to constantly drip into basket. Will order new assembly.; ordrng 1 W11614513 (Valve assembly)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Paxton, MA 01612
Angel R.
Job Details: 10/13/2023
"Wrong motor was packed, will order new one.; ordrng 1 W11283592 (motor-drve), dspstn on spec-tagged invntry: 1 WPW10006384 BELT"
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near West Springfield, MA 01089
Mike K.
Job Details: 10/13/2023
Replaced I/i and verified button response
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS22KWMS5
Near Stafford, CT 06076
Gary V.
Job Details: 10/13/2023
"Concern is no cool. Inspected and found all functions running, working and cooling properly, temps in freezer at 8 degrees and ff at 40. Didnt detect any problems or issues at this time. Customer going to monitor unit and call if need be. 30 days on trip fee."
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Charlotte, NC 28214
Robert A.
Job Details: 10/13/2023
Cx complaint that the unit is leaking water from the front. I inspected the unit to confirm the complaint. I found the bellow seal torn on the bottom area. The unit needs a new bellow seal to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10381562 (Below seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Worcester, MA 01603
Aimee Z.
Job Details: 10/13/2023
Sealed the gaps in liner to cavity freezerThere was also a spill in freezer that blocked the returnsCleared the returns out.Also found a large gap in liner to shell bottom right by hingeFilled with silicon.Could feel air coming out of returnA restaurant is using this fridge and is over packed Advised not a-commercial fridge
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Douglas, MA 01516
Angel R.
Job Details: 10/13/2023
"Unit needed to be leveled and user care explained to customer in regards to new energy efficient washers and water used. Calibrated and ran diagnostics cycle, tested ok."
We serviced a
KENMORE REFRIGERATOR
Model 106.51142111
Near Franklin, MA 02038
Angel R.
Job Details: 10/13/2023
"Found damper motor dead, quoted customer on new motor and labor. Said they never liked the fridge and are in the market for a new one."
We serviced a
JENN-AIR RANGE
Model JGS9900BDB
Near Granby, CT 06060
Mike K.
Job Details: 10/13/2023
Replaced user/interface and verified all buttons responsive.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Oxford, MA 01540
Amanda R.
Job Details: 10/13/2023
Complaint that things freeze in ff section and ice cream is soft explained to customer that freezer cools ff section water soluble things can freeze closed vents to crispers put freezer on max to allow more air to cluster in freezer to help with freezing same issue from day one showed customer not to push things off rear of shelves to allow proper airflow ; ordrng 1 W11595220 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Charlton, MA 01507
Amanda R.
Job Details: 10/13/2023
Complaint unit rusting in certain spots like inner outer door right door hinge multiple screws the piece of Metal thats attached to tub that holds Heater element unit working normally on well water Sr 7737554074 called tech support its cosmetic recommended using citrus cleaner
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AB2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/13/2023
"Tested oven and found unit would start to heat up then shut down when reaching 240 degrees then try and light again and again never lighting. Checked ignitor and found it had pulled away from burner causing spark to jump found ignitor connection jumping spark due to crack in wire harness, fixed harness and adjusted ignitor ran unit to 350 degrees and unit is now getting to temp and holding temp. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/13/2023
Checked unit found making severe noise intermitently from motor cust had video of noise ordering motor and blower; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Springfield, MA 01108
Roger R.
Job Details: 10/13/2023
Found drain hose routed improperly causing grease buildup in drain hose. Cleared drain hose and rerouted to prevent reoccurrence. Charged $199 labor rate.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Enfield, CT 06082
Gary V.
Job Details: 10/13/2023
"Purchase date 3/24/2023 per sales receipt. Installed main acu and actuator, ran calibration and cycled thru and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, CT 06085
Chuck M.
Job Details: 10/13/2023
Customer complaint is that control panel is peeling again. Inspected and found dishwasher does not have a tub shield Ordered tub shield and another control panel. P&A. Advised customer that water temperature should be at 120 degrees. ; rqstng P&A on 1 W11460909 (Console) and 1 W11579564 (Tub Shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fort Mill, SC 29715
Jeff L.
Job Details: 10/13/2023
Found fridge working properly no noise I checked all moving components I. The back of unit and all was good and tight nothing loose. Fridge was in defrost when I arrived I kicked it out and unit started with no noise. Advised customer to call back if needed. No problems at time of visit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Willington, CT 06279
Amanda R.
Job Details: 10/13/2023
"Unit froze for less then a week freezer temp today at 20 ff temp at 37 not freezing anything low side at zero high side at 220 amp draw less than one called tech support recommended flushing unit with 140psi nitrogen replacing filter dryer which will need extra tubing to attach to capillary tube sr 7737554648 ; ordrng 1 876765 (Piping), rqstng P&A on 1 WPW10507886 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Fort Mill, SC 29707
Jeff L.
Job Details: 10/13/2023
Replaced icemaker because the other one would not cycle. Unit ran and checked okCall complete
We serviced a
GE DISHWASHER
Model GDF530PGM5WW
Near Longmeadow, MA 01106
Mike K.
Job Details: 10/13/2023
"Unit door was not closing, not screw into top and moving around, secured unit to counter top ( it had one screw in just not the second) once secure was able to get door square and unit closing fine. Ran test cycle and operating properly. Answered cs questions on how to use unit, different cycles."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Plymouth, CT 06786
Ruben C.
Job Details: 10/13/2023
7737552691 called techline have determined top freezer mullion is not straight causing moisture to condense on top of freezer gasket per techline putting unit into review beyond our repair left seal with cust
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Ulla, NC 28125
Robert A.
Job Details: 10/13/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT
We serviced a
GE WASHER
Model HTWP1400F1WW
Near Longmeadow, MA 01106
Mike K.
Job Details: 10/13/2023
Replaced knob and tested selecting and starting cycles. Operated properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WHD130PAHS2
Near Springfield, MA 01103
Mike K.
Job Details: 10/13/2023
"Unit was unresponsive on arrival. Unplugged/plugged in and unit responding normally. Unit drained, filled and went into wash when tested. Verified upper and lower spray arm movement.Tested second time and again operated properly.Went into diagnostics5-1 only error in history. Door stuck open will generate error if door not closed with 4 seconds of starting cycle.Tested door multiple times and operating as normal.Reboot seems to have restored unit operation. Cs to monitor.Imani is who let me into unit. Explained finding and service call only due. She approved and said they have corporate account and are billed.Left as follow up required for billing only. Job is complete at this time ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Mike K.
Job Details: 10/13/2023
"Unit will not go into diagnostics. When attempting to stay cycle the door locks, but nothing else. Cannot access unit with dryer on top. Service pointer shows connector/control as issue.Quoted for control/labor and instructed the dryer would need to be removed and unit out of closet for us to work on.Imani is one who let me in and who I quoted. She approved and said they have a corporate account? And are billed separately.I did tell her we would need the dryer off of unit and washer pulled out to be accessible on return.; ordrng 1 W11616491 (Timer/control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Robert A.
Job Details: 10/13/2023
"Cx was not home. They are out of town, the appt needs to be rescheduled. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Troutman, NC 28166
Robert A.
Job Details: 10/13/2023
Cx complaint that the unit makes a loud rattling noise while it cools. I inspected the unit to confirm the complaint. I found the noise coming from the air grill making contact with the sheet metal evap cover. The air grill clip has a separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 WPW10175909 (Air grill)
We serviced a
LG WASHER
Model WM2650HWA
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/13/2023
Replaced valve unit ran and checked ok Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/13/2023
"Checked and found lid locked and no response from any inputs. Will not power on or enter diagnostics. Checked incoming power, good. Has power through filter and to board. Needs control and possibly UI. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on ck# 6089"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/13/2023
Found bad doors due to factory material failure. This is a factory defect. Need to Replace all 3 doors advised customer to inspect doors once they arrive then call our office to schedule Part#W11661560Part#;W13107887sqPart#12977880sq; ordrng 1 W11661560 (Door) and 1 13107887SQ (Door) and 1 12977880SQ (Freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28115
Robert A.
Job Details: 10/13/2023
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the UI. It responding at all. I checked power at the control (40v). I checked the terminal block and found the black wire loose. I secured the wire and tested the unit for the cx. It started then shut off a few seconds into the cycle. I cycled the power again, it did the same.The unit needs a new control board to resolve the issue. Im marking the part for the return visit.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/13/2023
"Found compressor seized and not pumping. Tapped system and found no Freon. Unit has leak. Order and replace compressor and evaporator. ; ordrng 1 W11546692 (Evap.), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chicopee, MA 01020
Chris B.
Job Details: 10/13/2023
Replaced part and unit running normal. New unit cycled and called for water properly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF6B
Near Southampton, MA 01073
Chris B.
Job Details: 10/13/2023
Complaint that the unit would not stop running. Found error codes i30 and iF0. Found dried out soap residue under the sump pump of leaking water. Quoted parts and labor. Customer will want to think about it and will get back to us. Mentioned to the customer they have 7 days to waive the trip fee into labor. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Holden, MA 01520
Angel R.
Job Details: 10/13/2023
"Checked connections at junction box and all ok, power going into unit. LED indicator on control is not on, UI is not responsive. Will order new control and UI.; rqstng P&A on 1 W11672039 (Control) and 1 W11632709 (UI)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Holden, MA 01520
Angel R.
Job Details: 10/13/2023
"Reset ice maker, motor is turning. Customer has not heard the valve fill, checked valve for proper voltage and it is ok. Will order new ice maker fill valve as well as inlet.; rqstng P&A on 1 5304519215 (Valve) and 1 5304519149 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/13/2023
"Found e5 thermistor error. Tested and verified proper operation of motor, fan, bin sensor, and fill. All check ok. Verified proper temps. Unit will need new ice maker. Tech does not have part on truck. Ordering ice maker. ; ordrng 1 W11658802 (Icemaker)"