We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Fort Mill, South Carolina 29715
Jonathan J.
Job Details:
04/08/2025
"Complaint dispenser, not opening used to hear loud clunk Now hear nothing. I found complaint true found solenoid in dispenser had become detached replace parts tested operation no further issues found."
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model WOC54EC0HS04
Near Fort Mill, South Carolina 29715
Jonathan J.
Job Details:
04/08/2025
I replaced all previously ordered parts. I tested operations. Unit is heating just fine with no further issues found.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ16
Near Denver, North Carolina 28037
Ryan S.
Job Details:
04/08/2025
"Customer complained of water leak. Found leaking coming from ref area. Found water reservoir leaking , ordering reservoir and valve . Turned off icemaker and turned water off at wall. Also found both ref door gaskets were torn. Ordering two ref door gaskets also. Informed customer office will call when parts come in. ; ordrng 1 W11346622 (Reservoir) and 1 W11548535 (Valve) and 2 W10830055 (Rc door gasket)s"
We serviced a
WHIRLPOOL WALL OVEN DBL
Model WOD51EC0HS02
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
04/08/2025
Customer complained unit will not respond. Will not turn on upon arrival. Found UI is unresponsive. Keep cycling from whirlpool symbol to cutting off . Tried power cycling did not help issue. No loose harnesses. ordering new user interface and control boards. Informed customer Office will call when parts come in.; ordrng 1 W11297709 (Ui panel) and 1 W11261167 (Control board) and 1 W11261169 (Control board)
We serviced a
AMANA WASHER TL
Model NTW4519JW2
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
04/08/2025
"Customer complained wife thinks unit is not filling as much as they want. Ran service diagnostics, no error. Codes. All functions working. Ran normal wash with deep water . Unit filled to deep fill capacity for this model. Informed customer unit working as designed. Formed customer is called back for same issue will have to charge service trip fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near York, South Carolina 29745
Mitch H.
Job Details:
04/08/2025
"Removed and replaced sump assembly. Reassembled, tested and checked for leaks. Operating properly with no leaks."
We serviced a
WHIRLPOOL WASHER FL
Model WFW5605MW0
Near Charlotte, North Carolina 28216
Johnny
Job Details:
04/08/2025
Installed new part. Ran service cycle. No leaks. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT311FZDW06
Near Charlotte, North Carolina 28269
Johnny
Job Details:
04/08/2025
Upon arrival observed control acting strangely. Noticed evap fan not working. Ordering necessary parts. ; ordrng 1 Wp2315539 (Evap fan motor) and 1 W11594670 (Control board)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF536RPS01
Near Landis, North Carolina 28088
Johnny
Job Details:
04/08/2025
Inefficient compressor. Will need a new replacement. ; ordrng 1 W11751358 (Compressor) and 1 W11109499 (Dryer filter) and 1 W11504445 (Dryer filter coupler) and 1 W11506623 (Dryer filter coupler)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bloomfield, Connecticut 06002
Mike K.
Job Details:
04/08/2025
"Complaint of not dryer properly on sensor dry. Had load in unit that was still damp at end of more dry cycle. Air flow is poor. Verified unit Id cycling heat fine. With low air flow would suggest cleaning vents regularly or moving to shorten and timed dry may result in better drying especially with small loads. Venting is new, but they will move dryer to shorten run and will use timed dry"
We serviced a
AMANA WASHER TL
Model NTW4516FW4
Near East Hartford, Connecticut 06108
Mike K.
Job Details:
04/08/2025
"Unplugged on arrival. Plugged in and went into manual drain. Completed and went into diagnostic, F3e1,F2e1. No water leaking into unit from valve, pressure hose not kinked or damaged, connected both ends fine and is not clogged. Ordering control per service bulletin. Lower unit inspected on, all looks good.Office to contact cs when parts come in to schedule return.; ordrng 1 W11603811 (Control)"
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFC704FPS06
Near West Hartford, Connecticut 06117
Mike K.
Job Details:
04/08/2025
"Complaint of unit too warm in rf section. Reading -.5 in freezer upper bin. 33.4 mid shelf rf, upper shelf, 40.5 top shelf. Door icemaker is making ice fine. All thermistors pass, average rf temp 33, fr 0 set for 34/0. Ran fan tests and all working, top vent in rf was blocked with food.No problem found at this time. Collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR SI
Model WRS325FDAM04
Near Farmington, Connecticut 06032
Mike K.
Job Details:
04/08/2025
"Complaint of leaking under freezer. Found evap drain clogged, able to clear with steamer. Cleared ice build up and poured water down drain and cleared fine"
We serviced a
MAYTAG WASHER TL
Model MVW6230HC2
Near Springfield, Massachusetts 01118
Jorden
Job Details:
04/08/2025
Arrived and found as soon as unit is started in normal mode & diagnostic mode the control activates everything all at once. When it should just lock & fill its spinning and shifting also causing the loud noise. Unit needs new ACU. Advised customer to leave unit unused and unplugged until repaired. ; ordrng 1 W11567712 (ACU)
We serviced a
AMANA OVEN
Model AEP222VAW
Near Chicopee, Massachusetts 01020
Jorden
Job Details:
04/08/2025
"Arrived and customer claimed unit working normally. Just want little white covers for the feet, informed customer covers dont come with unit. Customer we would have to talk with apartment owners/maintenance if she wants something cosmetic. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Worcester, Massachusetts 01609
Glenn
Job Details:
04/08/2025
"Console is lifting up, causing moisture to get through the control board is producing a fan error code. This model does not have a fan auto park control, and console. ; ordrng 1 W11413963 (Control panel) and 1 W11410070 (Control), dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVWP575GW1
Near Sturbridge, Massachusetts 01566
Chris B.
Job Details:
04/08/2025
Replaced all parts and unit working normal after the. Ram diagnostic and calibration cycle. All working great. No leaks detected.
We serviced a
GE WAHER TL
Model GFW550SSNWW
Near Sturbridge, Massachusetts 01566
Chris B.
Job Details:
04/08/2025
Complaint that the washer is leaking from the front door. Found bad door boot. Will order parts for approval. ; rqstng P&A on 1 WH05X29521 (Door Boot Gasket) and 1 WH01X29615 (Inner Clamp) and 1 WH05X29663 (Outer Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF535SWHZ12
Near York, South Carolina 29745
Mitch H.
Job Details:
04/08/2025
Checked and found that doors have no adjustment. Adjusted feet to align doors as close as possible. When doing that it made gaps on sides at cabinet uneven. At customers request lowered unit back down to its wheels.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Fort Mill, South Carolina 29708
Jonathan J.
Job Details:
04/08/2025
Complaint Spencer will not open. I found dispenser is broken. Replaced entire dispenser tested operations ran a diagnostic cycle found one error code in fault code history code verified heater is operational as well no further issues found with dishwasher at this time
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Salisbury, North Carolina 28146
Johnny
Job Details:
04/08/2025
Installed new part. Ran calibration cycle. Ran service cycle. Unit working as designed.
We serviced a
MAYTAG WASHER TL
Model MVWC555DW1
Near Charlotte, North Carolina 28214
Caleb
Job Details:
04/08/2025
Found big dent on side of wash basket. Also inspected the tub and top of tub has a crack moving down the Sid of the tub. Unit needs new tub and basket per previously ordered parts. Customer doesnt want damaged parts. Customer to call when parts come in. Left parts with customer.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, North Carolina 28216
Caleb
Job Details:
04/08/2025
"Replaced motor and blower for possible overheating motor. Had to break blower fan. New motor defective, unit needs new blower housing. Fan, motor and a control. ; ordrng 1 WP8577230 (Fan housing) and 1 694089 (Blower) and 1 279827 (Motor) and 1 W11728014 (Control), used 1 WP694089 (Blower), and 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW3
Near Charlotte, North Carolina 28206
Caleb
Job Details:
04/08/2025
"No error codes present at this time, dryer vent smashed between unit and dryer by installers. Ran a quick cycle and when unit was filling it did stop and and was paused during the sense/fill. Cycled power to the unit and recalibrated control via diagnostics. Unit drains and spins fine and tried running another quick cycle. Noticed that there is a moment of pause during the sense and fill. After waiting about 30 seconds the unit did progress from sense fill to wash. Unit checks fine at this time."
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFC300ESS12
Near Charlotte, North Carolina 28208
Caleb
Job Details:
04/08/2025
New damper was making same creaking noise. Used stock damper and confirmed operation. Unit checks fine.; used 1 WPW10594329 (Damper) from stock
We serviced a
WHIRLPOOL WASHER TL
Model WTW6157PW0
Near Charlotte, North Carolina 28214
Caleb
Job Details:
04/08/2025
"Replaced broken strike, unit tests fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Charlotte, North Carolina 28278
Caleb
Job Details:
04/08/2025
Customer stated that there was originally power outage issues on the unit. And explained there problem in detail to whirlpool. At this time the ice maker is functioning and dispensing ice as designed. Unit is currently running at this time. If call back order 1 control W11556912. And one ui W11642011 to address possible PO errors.
We serviced a
JENN-AIR REFRIGERATOR FDB
Model JBSS48E22L00
Near Concord, North Carolina 28025
Clinton
Job Details:
04/08/2025
7741304059 the frame bent I cant fix any of these issues called tech lice said the unit is going to review for replacement and they will contact the customer is the new 3-5 days
We serviced a
MAYTAG WASHER TL
Model MVW4505MW1
Near Charlotte, North Carolina 28211
Clinton
Job Details:
04/08/2025
Unit has overload off balance load errors. Unit suspension feels nice and tight customer stated they over loaded. Ran diagnostics all functions work no functional failures at this time advised customer to run smaller loads
We serviced a
JENN-AIR REFRIGERATOR FDB
Model JF36NXFXDE01
Near Charlotte, North Carolina 28211
Clinton
Job Details:
04/08/2025
"Replaced led modules all of the, light are now fully operational collected trip charge"
We serviced a
AMANA WASHER TL
Model NTW4516FW4
Near Charlotte, North Carolina 28226
Clinton
Job Details:
04/08/2025
Cant service home has roaches. On arrival roach crawling across floor under washer
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near Charlotte, North Carolina 28226
Clinton
Job Details:
04/08/2025
Unit has failed timer ordered new timer set up call for following Wednesday collected full amount for repair ; ordrng 1 WE04X25586 (Timer)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KBSD702MPS00
Near Charlotte, North Carolina 28277
Clinton
Job Details:
04/08/2025
Control order and defrost heater ordered unit is not going in to defrost properly. Custer is letting unit defrost for 24 hours prior to service will allow unit to cool properly unit I return next week. ; ordrng 1 W11752963 (Control) and 1 W11267071 (Heater)
We serviced a
WHIRLPOOL RANGE
Model W10403815A
Near Charlotte, North Carolina 28277
Clinton
Job Details:
04/08/2025
Customer needs to call in to warranty undated model a serial info nothing matches then have ticket sent back unit needs bake element
We serviced a
MAYTAG WASHER FL
Model MHW3505FW1
Near Chicopee, Massachusetts 01013
Jorden
Job Details:
04/08/2025
"Arrived and customer told me the problem went away when her daughter unplugged it and plugged it back in. Found error codes F5E2 (door lock error) and F0E1 (load detected in clean washer cycle) stored in system, cleared codes. Ran unit in auto test mode and all tested normal."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Holyoke, Massachusetts 01040
Jorden
Job Details:
04/08/2025
"Arrived and installed flow meter and ACU, auto test mode proved good."
We serviced a
WHIRLPOOL COOKTOP
Model WFES3030RS0
Near Holyoke, Massachusetts 01040
Jorden
Job Details:
04/08/2025
"Arrived and took voltage readings at the 240v outlet, found L2 only supplying 20v to unit. L1 had proper 120v. Wall outlet must be serviced."
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT519SZDM11
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
04/08/2025
"Arrived on fridge and checked temps finding freezer at 10 degrees and fridge at 33, checked frost pattern and found a full frost top to bottom. Chcked pressures and found high side a little high and low side high adjusted Freon levels and evap is still frosted over perfectly checked temps and waited finding fridge Top-shelf 39 bottom 37 freezer 8 top shelf bottom 9.6 and coming down. Advised customer unit needs 2r hrs to regulate temps unit is cooling properly now and to watch"
We serviced a
WHIRLPOOL RANGE
Model WFES5030RZ0
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
04/08/2025
"Tested oven due to unit not cooking during air frying and oven getting hot in the front, ran a air fry cycle and found unit coming on and heating found fan running but fan running very weak, checked fan motor and found nothing binding found fan not circulating air causing unit to get super hot to touch on front of cooktop panel also causing unit to not cook properly. Tested voltage to fan and 120v is present fan just not rotating correctly. Will order new convention fan motor and control, advised we would call when parts are in due to out of stock ; ordrng 1 W11527111 (Convection fan) and 1 W11757145 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Meriden, Connecticut 06450
Andre
Job Details:
04/08/2025
Ck unit upon arrival and found wash plate spinning out of control try to remove wash plate but was unsuccessful. Break wash plate apart and found one of the screw from hub strip break Hub apart and remove strip screw take pictures and order parts for replacement ; ordrng 1 W10902814 (Washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (Clutch kit) and 1 W10324651 (Hub) and 1 2time (2time)
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM00
Near Berlin, Connecticut 06037
Andre
Job Details:
04/08/2025
Ck unit upon arrival and found freezer door with gap and not closing. Upon arrival customer already had freeze empty with food products in cooler. Remove freezer door with basket and found drain frozen over with excessive ice build up of ice on freezer floor. Defrost all ice and remove chunks of ice and clear drain tube water now flowing properly to drain pan. Unit operating to manufacturers specs
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model ED5LHAXWQ00
Near Berlin, Connecticut 06037
Andre
Job Details:
04/08/2025
Ck unit upon arrival and found drain frozen quote customer for repair and customer accept. Defrost ice from drain and have customer sign waiver to pull unit out. Slide unit out and rm oven drain tube and clean tub and reinstall unit now operating to manufacturers specs
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Plainville, Connecticut 06062
Andre
Job Details:
04/08/2025
Ck unit upon arrival and ran test on unit and found no issue with unit advance unit to 350 and unit got to temp with all fans operating no failure detected unit operating to manufacturers specs
We serviced a
SAMSUNG DRYER
Model DVE55A7300E
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
04/08/2025
"Tested dryer and found unit would run but never tumble, removed top and found belt had broken off causing issue. Replaced belt lubed rollers and idler ran a cycle and unit is now tumbling and working to specs ; used 1 6602-001655 (BELT) from stock"
We serviced a
LG DISHWASHER
Model LDFN343LS
Near Worcester, Massachusetts 01606
Glenn
Job Details:
04/08/2025
Found the control panel flickers while the dishwasher is washing but the wash pump remains in operation. Dishwasher has constant voltage. Order part control panel ; rqstng P&A on 1 AGL30052401 (Control panel)
We serviced a
MAYTAG WASHER TL
Model MVW7230HW1
Near Worcester, Massachusetts 01606
Glenn
Job Details:
04/08/2025
Found hot and cold water valve not opening checked water pressure into the sink. Water pressure is good tested 120 V at the valve. The valve is not opening order part.; ordrng 1 W11614515 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near West Springfield, Massachusetts 01089
Jorden
Job Details:
04/08/2025
"Arrived and found error codes F4E3 (wash motor not running) and F7E1 (no heat) stored in system. Verified heat functions after diagnostic test mode reset, replaced sump motor and tested fine. ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID RANGE
Model KDRS505XSS04
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
04/08/2025
Center burner valve is seized and will not turn on burner will need to order the part ; rqstng P&A on 1 Wpw10298678 (Valve)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HB10
Near Wolcott, Connecticut 06716
Andre
Job Details:
04/08/2025
Ck unit upon arrival and install microwave control with panel use cup with water and advance unit into cycle and unit is operating to manufacturers specs
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
04/08/2025
Complaint that the dishes are not getting cleaned properly. Found bad wash pump. Will order parts for a return visit.; ordrng 1 W11680075 (Wash Pump) and 1 2xFrameJob (2x Frame Job)
We serviced a
GENERAL ELECTRIC REFRIGERATOR SXS
Model GZS22IYNFS
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
04/08/2025
"Customer complaint icemaker, not working upon arrival check icemaker no ice in ice bin. Found ice in icemaker tray but icemaker wont harvest. Ordering icemaker, informed customer office will call to schedule return call when job is authorized. ; rqstng P&A on 1 WR30X10093 (Ice maker)"
We serviced a
SAMSUNG RANGE
Model NE594R0ABBB/XAA
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
04/08/2025
"Tested oven and found unit would get up to 300 when set to 350 and would never hold temp, checked elements and found 240v going to each and elements ohming out good, tested oven sensor and found wires corroded not sending a signal to control. Cleaned wires and calibrated oven reheated and u it is now getting to temp and operating got specs"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WGT4027HW0
Near Agawam, Massachusetts 01001
Jorden
Job Details:
04/08/2025
Arrived and found noise caused by a damaged blower wheel. Replaced and tested fine. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL WASHER TL
Model WTW6150PB0
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
04/08/2025
Tested washer and found unit would make a lot of noise when filling advised customer unit will cycle from hot to cold causing a banging in the water lines if they out hammer arrestors on the water inlet hoses this will stop most of the noise when switching filling. Ran a test cycle and checked for errors no codes ran a calibration cycle and unit is functioning to proper specs
We serviced a
GE REFRIGERATOR FDB
Model GNE25JSKFFSS
Near Wolcott, Connecticut 06716
Andre
Job Details:
04/08/2025
Ck unit upon arrival and found power to unit but no operation. Unplug unit and power unit back in and all components start to run discharge line start to get hot monitor unit and freezer start to cool customer will monitor unit
We serviced a
AMANA WASHER TL
Model NTW4516FW4
Near Waterbury, Connecticut 06710
Andre
Job Details:
04/08/2025
Ck unit upon arrival and found unit drain pump running consistently order drain pump for replacement. Special Project S153EB; schdld next appmnt for 4/9 WED AM
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
04/07/2025
"Installed new lower rack rollers and cycled, tested fine."
We serviced a
KENMORE DRYER
Model ="417.84092500"
Near Woodbury, Connecticut 06798
Jimmy R.
Job Details:
04/07/2025
"Ran dryer and found unit heating on and off checked power to machine and 240v acrosed 120v on each leg checked power to element and found no power and relay on cntrl not clicking. Moved cycle selector and control relay started to work and send power to heater, advised customer control is going bad and would need to be replaced they will hold off"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT318FZDM11
Near Charlotte, North Carolina 28212
Clinton
Job Details:
04/07/2025
Installed new compressor had 60 grams of charge have pulling vaccum for twenty minutes no leaks detected unit running blowing cool air developed frost pattern on evap unit checks good
We serviced a
JENNAIR REFRIGERATOR SXS
Model JBSS42E22L00
Near Charlotte, North Carolina 28205
Clinton
Job Details:
04/07/2025
Customer order filter it on its way I believe the issue is just a bad water filter. Proper flow returns after filter is removed
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW3
Near Charlotte, North Carolina 28206
Johnny
Job Details:
04/07/2025
"Upon arrival unit would not drain, observed loose connector on control board. Resecured connector but drain pump continuously engaged. Needs new control board.; ordrng 1 W11629601 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF757SDHZ04
Near Charlotte, North Carolina 28216
Caleb
Job Details:
04/07/2025
Replaced damper motor unit checks fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, North Carolina 28216
Caleb
Job Details:
04/07/2025
"Cancel button had no operation. Ran diagnostics via control, no errors present. Unit will drain at the end of cycle. Needs new console and control.; ordrng 1 W11683480 (Control) and 1 W11613564 (Console)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Charlotte, North Carolina 28216
Caleb
Job Details:
04/07/2025
Found evidence of oversuds in drip pan. When attempting to enter diagnostics and start the diagnostics the unit would power down. Attempted multiple times and still powering down. Attempted to run a regular cycle and the sump motor would not run. Received proper votage. Still no error codes present. ; ordrng 1 W11416363 (Sump) and 1 W11410063 (Control)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW2
Near Charlotte, North Carolina 28208
Caleb
Job Details:
04/07/2025
"Confirmed unit spins and drains fine. Tenant was not present at this time. Informed the leasing agent that the excess weight from detergent being on top of the unit can cause the unit to become top heavy and cause the unit to go out of balance, also advised that units should not be overloaded. No error codes present. Unit checks fine at this time."
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KSCF25FJSS01
Near Charlotte, North Carolina 28216
Caleb
Job Details:
04/07/2025
"Unit not receiving power from outlet. Checked breaker for tripped switches. No issues there, customer had an extension cord on standby. Plugged unit in outer outlet and powers on fine. Unit started to cool before leaving."
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS
Near Washington, Connecticut 06793
Jimmy R.
Job Details:
04/07/2025
Opened box and top corner was bent in and damaged need to reorder top ; ordrng 1 W11043522 (Cook top)
We serviced a
MAYTAG WASHER TL
Model MVW6230HW3
Near Spencer, Massachusetts 01562
Glenn
Job Details:
04/07/2025
Found drain pump cover broken and harness broken. Order parts ; ordrng 1 W11590868 (Lower harness) and 1 W11399437 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Paxton, Massachusetts 01612
Glenn
Job Details:
04/07/2025
Installed right side door seal tested all ok
We serviced a
KENMORE WASHER TL
Model ="110.92273100"
Near West Springfield, Massachusetts 01089
Jorden
Job Details:
04/07/2025
"Arrived and found knob missing and agitator dogs broken pinto pieces, unit needs new knob and dogs. ; ordrng 1 WP3362624 (knob) and 1 80040VP (dog-agit-)"
We serviced a
WHIRLPOOL DISHWASHER
Model Kdfe204kps3
Near West Springfield, Massachusetts 01089
Jorden
Job Details:
04/07/2025
"Arrived and found dispenser receiving power but not operating, replaced and tested fine."
We serviced a
WESTINHOUSE WASHER TL
Model WTW5010LW0
Near Springfield, Massachusetts 01119
Chris B.
Job Details:
04/07/2025
Replaced board and ran diagnostic and a quick cycle found bad harness wire and replaced with TS# W11643701 ran unit all working normal.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
04/07/2025
"Complaint that the dishwasher is leaking water from the bottom. Found multiple issues. Found bad upper sprayer, wash pump, and unglued touch panel. Heater is all rusted out. Will order parts for a return visit.; ordrng 1 W11665769 (Sump Pump) and 1 W11116422 (Control Panel) and 1 WPW10327455 (Upper Sprayer) and 1 WP3400918 (Retainer) and 1 W10518394 (Heater) and 1 2xFrameJob (2x Frame Job)"
We serviced a
SAMSUNG REFRIGERATOR FDB
Model RF28R6301SR/AA
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
04/07/2025
Complaint that the water filter would not come out. Found bad housing. Samsung sent customer a new filter and will order part for approval. ; rqstng P&A on 1 DA82-02878A (Water Filter Housing)
We serviced a
MAYTAG WASHER FL
Model MHW5630HC3
Near Mansfield, Massachusetts 02048
Aimee Z.
Job Details:
04/07/2025
Found the Cust changed her pre set and added a steam function. Re set all setting to factory settings
We serviced a
MAYTAG REFRIGERATOR TM
Model MRT118FFFE09
Near Westfield, Massachusetts 01085
Jorden
Job Details:
04/07/2025
Arrived and found unit in the garage/unairconditioned space and freezes in the freezer fine but nothing frozen in the FF section. Advised customer to move unit to an air conditioned space or treat it like a cooler.
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS571CIHZ01
Near Westfield, Massachusetts 01085
Jorden
Job Details:
04/07/2025
"Arrived and installed new door (with customers help), hooked up and there was a problem getting the water line to fit and causing a leak. Tried to make it work but hoses are different sizes. Contacted tech support and they said wed jus have to order a new door. Ordering new door and 2nd technician. ; ordrng 1 123789 (2nd tech)"
We serviced a
MAYTAG DRYER FL
Model MED4500MW0
Near Charlotte, North Carolina 28215
Clinton
Job Details:
04/07/2025
Unit has vent restriction in fact unit is over heating failed vent test. Customer needs new vent installed. Customer advised unit can blow thermal and fix cant asap
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS325SDHZ08
Near Clover, South Carolina 29710
Mitch H.
Job Details:
04/07/2025
"Disassembled, removed and replaced defrost heater and control. Reassembled, all components checked good and operation properly"
We serviced a
LG RANGE GAS
Model LDG3011ST/00
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
04/07/2025
Complaining unit would not light bake in top oven. Confirm complaint found broil in top works. And both work in bottom oven. Found resistance low on igniter. Quote 476.44 for top oven bake igniter. Collected via check . Scheduled w customer ; ordrng 1 MEE61841401 (Igniter)
We serviced a
MAYTAG WASHER TL
Model MVWC465HW4
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
04/07/2025
"Customer complained unit stoped mid cycle. Ran service diagnostics, found no error codes stored, ran diagnostics cycle, all functions worked. Ran quick wash, unit filled and started washing. Unit had flashing light on wash when arriving, this can happen when lid is opened during wash cycle. Found lidlock has visible damage, replaced lid lock from ts. Verified proper operation. ; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model KOCE500ESS22
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
04/07/2025
"Upon arrival took out 4 installation screws, took out all smaller screws, took off door and bottom panels, could not get unit to slide out of cabinet. Informed customer he will need to get unit removed and taken out for return call. Looked at notes and unit has not been pulled out for previous issues. (Glass door break) . Informed customer to get unit removed and call office to schedule return call. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
04/07/2025
"Customer complained door gasket coming off. Found model number on unit different from one that was dispatched. Model serial fall within 1yr initial warranty, replaced gasket from pre Id ts. Verified proper installation and operation."
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
04/07/2025
"Customer complain dryer is heating, but takes multiple loads to dry. Upon arrival found unit is in hole design for dryer. Had to pull unit out to check exhaust cannot check exhaust when unit is slid in. Ran electronic dryer vent test kit airflow poor when hooked up to home vent. Ran with vent off, passed with proper air flow. Informed customer vent line is either getting kinked when pushing unit back(in which I cant check the way it is designed) or vent line in home needs to be cleaned or repaired. Informed customer it seems like vent line is getting kinked when pushing back but cant confirm due to design flaw. Informed customer unit working as designed and issue is the home exhaust not unit. Needs to have builder to look at exhaust issue. Verified proper operation when not hooked up to home exhaust line."
We serviced a
KITCHENAID RANGE GAS
Model KSGB900ESS3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
04/07/2025
"Checked and tested, found right front electrode not sparking properly. Also found control not operating properly. Ordering electrode and control. Checked part availability and scheduled return for 4/14 AM ; ordrng 1 W11447374 (Electrode) and 1 W11100100 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near York, South Carolina 29745
Mitch H.
Job Details:
04/07/2025
"Removed and replaced main control. Plugged washer back in. Ran DLMS calibration, completed properly. Ran diagnostics cycle, completed correctly with none of the previous issues. Washer operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near York, South Carolina 29745
Mitch H.
Job Details:
04/07/2025
"Removed for replaced sump assembly. Reassembled, tested and checked for leaks. All operating properly with no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF560SEHZ03
Near York, South Carolina 29745
Mitch H.
Job Details:
04/07/2025
Customer was having an issue of items freezing on back center of second shelf. Explained that items placed here are directly in front of air tower where air enters refrigerator section. This is normal operation and items placed directly in front of vent may freeze. Refrigerator operating as designed. Advised customer to avoid placing items directly in front of vent.
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW1
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
04/07/2025
"Customer complained unit wont start, found pressure system failure. Replaced pre Id control board and UI . Ran service mode all functions working. Ran quick wash, unit ent through quick wash. Verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Lowell, North Carolina 28098
Ryan S.
Job Details:
04/07/2025
"Returned to install timer, installed timer. Ran unit and timer counted down from 30 to 20. Unit heating Bd tumbling. Verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
04/07/2025
Knob is peeling center burner Explained warranty doesnt cover knobs Cust said contract covers knobs and others are fine only one peeling .Called Mike and NikkiSaid to send through authorization to see f they will pay for knob.Gave price of knob 49.36 plus tax if need to purchase ; rqstng P&A on 1 W11620567 (Knob)
We serviced a
AMANA WASHER TL
Model NTW4519JW2
Near Worcester, Massachusetts 01605
Glenn
Job Details:
04/07/2025
Found worn out cam replaced part tested all ok ; used 1 W10721967 (CAM KIT) from stock
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Worcester, Massachusetts 01605
Glenn
Job Details:
04/07/2025
Installed control board calibrated washer and ran automatic test mode all tested ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Charlton, Massachusetts 01507
Glenn
Job Details:
04/07/2025
Replaced control and user interface tested all ok
We serviced a
WHIRLPOOL WASHER TL
Model WTW5010LW1
Near Dudley, Massachusetts 01571
Glenn
Job Details:
04/07/2025
Installed parts gear case cam agitator and belt and wash plate tested all ok no leaks ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT
We serviced a
MAYTAG WASHER TL
Model MVWB835DW5
Near Grafton, Massachusetts 01519
Glenn
Job Details:
04/07/2025
Found control panel not responding and no voltage off control to user interface. Order parts ; ordrng 1 W11400681 (Control) and 1 W11115285 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS315SDHZ18
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
04/07/2025
"68 g r600 upon arrival temp in fresh food section was 44 degrees freezer was 3 degrees unit was set to warmest temp possible customer stated unit used to freeze milk and they forgot that they had set unit to warmest settings possible customer stated that the reason for them calling in for repair is refrigerator seems to run longer than their old refrigerator that they have in their garage and ice cream is soft. Advised customer that by setting refrigerator to warmest zone temperatures will be warmer, causing soft ice creamset refrigerator back to recommended settings temperature in fresh food should be around 38 to 40? temperature in freezer should be around -2 to 4?. Noise customer was complaining of was due to vibrational noise caused by evaporator fan motor, no compressors or sealed system issues found at this time as evaporator has a full frost pattern going all the way up all the way across and all the way back."
We serviced a
MAYTAG WASHER TL
Model MVW5430MW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
04/07/2025
"Tested washer and found unit would come on but never start, ran diagnostics finding error for long drain tested drain pump and found both harness wires broken from pump causing no draining. Replaced faulty harness with new recalibrated unit and machine is now washing and draining but when filling unit would hum until I shut water off and back on again, replaced main cntrl to update and tested valves finding same issue need to order new valve assembly ; ordrng 1 W11513255 (Water inlet), used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
GE WASHER FL
Model GFWH2400L0WW
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
04/07/2025
Tested unit and found water leaking into lower pedestal and then getting on floor. Ran unit and found water dripping from water valve also water dripping from door gasket. Cleaned door gasket drain holes and will order new valve to fix issue with dripping ; ordrng 1 WH13X10023 (Water valve)
We serviced a
MAYTAG DRYER FL
Model MEDB765FW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
04/07/2025
"Tested unit and found dryer would not come on and power up, checked voltage at terminal block and found no power to unit tested voltage at plug and no power. Checked breaker and found on but hooked to a generator advised customer no power at outlet and needs an electrician dryer is working to specs"