We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near York, SC 29745
Mitch H.
Job Details:
10/29/2024
"Tested and ran diagnostics ice maker tests 56 and 57, both passed. Ice maker cycled and returned to home position normally. Ran valve test 45, valve activated and filled correctly. Ran heater test 58, found heater error 3, heater shorted. Needs heater. Checked part availability and quoted customer for replacement. Customer approved. Ordering heater and scheduled return for 11/1 AM. Collected full amount on cc.; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near York, SC 29745
Mitch H.
Job Details:
10/29/2024
"Tested and ran diagnostics. Found F7E1 error. Customer said it only happened when she was washing a mattress protector. Removed and replaced wiring harness, ran control calibration then automatic test cycle, all functions checked good and operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Cheshire, CT 06410
Jimmy R.
Job Details:
10/29/2024
"Tested unit and found unit running but not cooling at all, checked compressor and found burning hot to touch. Checked evaporator for frost and found unit not frosting at all, checked connections for leaking and found under shrink rap connection oil leaking at evaporator. Unit is going to need new evaporator, compressor, process stub and drier plus extra time. Customer is going to try and call for a replacement unit being they just plugged it in and it never worked, advised I will order parts and to plz let us know so we can schedule return visit what going to happen with unit ; ordrng 1 W11686820 (Compressor kit) and 1 W11550396 (Evaporator) and 1 W11504423 (Coupler) and 1 W11504415 (Coupler) and 1 W11109499 (Drier) and 1 W11506635 (Process tube) and 1 W11506621 (Charging tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near West Springfield, MA 01089
Mike K.
Job Details:
10/29/2024
"Screws hole are stripped for the icemaker, which is why it fell, was able to get the third screw in bottom of icemaker and is stable. Frost was in freezer again from not closing fully, looks like food was in the way and after found door closers not even, adjusted and door is sealing. Advised to keep food from m the n front of sliding drawer as it keeps door from sealing. Door closers are not great, but seem to be functioning now. Any further issues would quote for glides/labor. No further charge for todays visit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/29/2024
"Ran unit and found water would fill in tub but never wash, ran diagnostics and found error 4-3 wash motor faulty checked voltage to motor and 120v present and motor just buzzing. Replaced faulty sump&motor assembly ran unit and motor is now washing and working to specs ; used 1 W11025157 (MOTOR/SUMP), and 1 W11613479 (Sump&motor) from stock"
We serviced a
MAYTAG DRYER
Model MEDB200VQ1
Near Middletown, CT 06457
Jimmy R.
Job Details:
10/29/2024
"Tested dryer and found unit making a terrible noise wile running, removed drum and found idler pulley fallen off and shredded found rollers stuck to shaft. Replaced all issues with service kit ran dryer and unit is making noise from blower housing bearing, lubed bearing and noise stopped but is still slightly there checked for part and it is no longer available, advised customer on part no longer available and dryer is working and running it can be used just may make a little noise here and there. Part #W10256512 blower housing no longer available will place in auth p/a for addition options ; ordrng 1 W10256512 (Blower housing), used 1 4392067 (DRYER REPAIR KIT), and 1 279640 (IDLER PULLEY) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wallingford, CT 06492
Jimmy R.
Job Details:
10/29/2024
"Tested unit and found washer would come on start a cycle but never sense and just sit, checked motor and slider finding wires to motor had come loose and another wire broke free. Removed and fixed wires with butt connections secured wires and attached to tub to stop from moving around, recalibrated control unit and machine is now washing and working to specs"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28214
Jenn F.
Job Details:
10/29/2024
Complaint the water does not stop filling into the unit even unplugged. Had to turn off water at the outlet. Needs new water valve. Customer not happy would like unit fixed asap. Order part. ; ordrng 1 W11513255 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28202
Jenn F.
Job Details:
10/29/2024
"Spoke with customer service at front desk, Unable to reach maintenance guy. Need unit number that the dishwasher is in needing service. ; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WOED5027LZ00
Near Mint Hill, NC 28227
Jenn F.
Job Details:
10/29/2024
"Complaint the upper oven would heat but not maintain temp, then the console started loosing time. Not hooked up to WiFi. Needs new relay board and ui. Order parts. ; ordrng 1 W11659267 (Ui) and 1 W11649350 (Power control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Charlotte, NC 28226
Jenn F.
Job Details:
10/29/2024
Complaint freezer poor cooling. Found ice chick on outside of evap cover. Fridge is in tight spot. Removed and no frost patteren. Just ice chunk. Needs new evap and filter. Order parts. Office will call to schedule when parts come in. ; ordrng 1 W11562258 (Evap) and 1 W11504419 (Suction to evap) and 1 W11504449 (Cap to evap) and 1 W11661102 (Process port) and 1 W11109499 (Filter) and 1 W11504449 (Cap to dryer) and 1 W11504445 (Heat to dryer)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28227
Jenn F.
Job Details:
10/29/2024
"Complaint F7E4 basket engagement error. Removed the rotor inside filled with oil. Needs new gearcase, clutch, rotor, and slider. ; ordrng 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W11551646 (Nut) and 1 W11195971 (Stator)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Charlotte, NC 28215
Jenn F.
Job Details:
10/29/2024
Property maintenance said no service needed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28215
Jenn F.
Job Details:
10/29/2024
Advised customer this model does not have a light. Tested unit. Unit ops tested ok. Advised customer to have the vent cleaned to the outside.
We serviced a
JENN-AIR OVEN
Model JGS1450ML0
Near Agawam, MA 01030
Mike K.
Job Details:
10/29/2024
"Unit is under 1yr wp warranty per service bench. Complaint complaint smelling gas while running and while off. Met brother at home. Used electronic leak detector on arrival and no leaks found, gas was off. Brother turned on n and tested again and no leaks found. Turned all burners, bake&broil On and after turning off gave a few minutes rest and tested again, no leaks found. Showed brother testing again before leaving. Tested each burner, broil and bake and rear connections of gas line. Sensor did go off after just using bake and broil in oven, which is normal as its burning gas and residual from being on, but quickly dissipated and showed no leaks a minute later."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB10
Near New Britain, CT 06053
Jimmy R.
Job Details:
10/28/2024
"Checked over unit and found water dispenser dripping water continuously after changing filter. Found air had gotten into lines causing water to drip removed air and unit is now working properly. Found lower shelf in fridge falling down when pulling out crisper found up shelf not clipped in causing issue, set in place and all operations are now working to specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Plainville, CT 06062
Jimmy R.
Job Details:
10/28/2024
"Ran washer threw a diagnostics cycle and found error F9e1 long drain tried to run a diagnostics cycle and unit would just flash never starting, checked drain and found drain pump black wire broken causing no power to pump. Fixed drain wire and added clip to secure wires in place. Ran a wash and spin all functions now working to specs ; used 1 W11284522 (CLIP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM05
Near Southwick, MA 01077
Mike K.
Job Details:
10/28/2024
"Unit is under 1yr wp warranty per service bench. Was here a month ago for noises which could not be duplicated at that time and same as functional. Compressor has stopped running, just hums. Verified hot.Sealed system issue. Ordered compressor and drier, office to set up 2x return; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Access valve) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11524472 (Start relay) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/28/2024
Soap stays at bottom. Wash motor randomly working. Needs new motor sump assy. ; rqstng P&A on 1 W10805015 (Motor sump assy)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, NC 28052
Ryan S.
Job Details:
10/28/2024
Customer complained unit making noise but not washing. Found sump not engaging. Replaced sump from ts. Ran service test to clear any stored codes. Ran unit on quick wash. Verified proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
MAYTAG DRYER
Model HYE3658AYW
Near Suffield, CT 06078
Chris B.
Job Details:
10/28/2024
Replace all parts and dryer running normal good heat and no more noises. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 341241 BELT
We serviced a
GE WASHER
Model GTW680BPL2DG
Near Windsor Locks, CT 06096
Chris B.
Job Details:
10/28/2024
Replaced part and ran a cycle and all running normal. No leaks detected. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL COOKTOP
Model WFE775H0HZ4
Near Windsor Locks, CT 06096
Chris B.
Job Details:
10/28/2024
Replaced all parts and cycled all burners. All working normal.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES2
Near Coventry, CT 06238
Amanda R.
Job Details:
10/28/2024
Trim for door handle broken and missing screws quoted
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Windham, CT 06226
Amanda R.
Job Details:
10/28/2024
Lid lock bad replaced lid lock tested operation normal ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/28/2024
"Found washer unplugged on arrival. Plugged back in, found drain pump constantly running. Could not cancel and would not enter diagnostics. Ordering control and harness. Checked part availability and scheduled return for 11/1 PM ; ordrng 1 W11607637 (Control) and 1 W11665967 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/28/2024
"Tested and ran diagnostics. Confirmed F7E1 error, also found F7E6 error. Ran diagnostics test cycle, completed properly. Customer says problem has happened twice in the last week. Requesting P&A for control and harness. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11556728 (Control) and 1 W11591637 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
10/28/2024
"Complaint Flash, while all the rest of the lights except for lock are illuminated solid washing machine will not start after about 15 minutes or so washing machine will time out and turn itself off. I discovered customers actually not starting the washing machine all the way he is waking up the user interface. Install instructed I showed customer how to properly start the washing machine and all the different uses of the washing machine used to using an old push pull timer style washing machine. No issues found no error codes found with washing machine today."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bloomfield, CT 06002
Chuck M.
Job Details:
10/28/2024
Replaced motor and blower wheel. Customer says dryer sounds normal. Checked ok. ; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near West Hartford, CT 06107
Chuck M.
Job Details:
10/28/2024
"Customer complaint is that dishwasher was not running and was leaking. Ran diagnostics and got error code F9e1 long drain and F7e1 Wash motor not running. Ran dishwasher and found wash motor not running and washer leaking from front of wash motor into drip tray. Replaced wash motor and tested. Washer began leaking at front of wash motor and tub. Ordered tub. ; ordrng 1 W11409866 (Tub), used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1500AWQ
Near West Hartford, CT 06107
Chuck M.
Job Details:
10/28/2024
Customer complaint is that dishwasher latch is broken. Confirmed and quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC7HS04
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/28/2024
"Customer complaint is that microwave is not working. Ran diagnostics and got no error codes. Started a 1 minute cook time and interior light came on and display counted down. No sound and no turning from turntable. Ordered ACU, filter board, interlocks, inverter, extra time and additional tech due to unit installed between cabinets where dolly will not fit. Took pic. ; ordrng 1 W11325603 (Microwave ACU) and 1 W11398764 (Filter Board) and 1 W11033422 (interlock) and 2 ExtraTimeSlots (Extra Time Slots)s and 1 W11325604 (Inverter Board)"
We serviced a
MAYTAG DRYER
Model MGD6000AW1
Near Plainville, CT 06062
Jimmy R.
Job Details:
10/28/2024
"Ran dryer and found when tumbling unit would make a loud screeching noise, removed drum and found idler pulley making the noise. Replaced all rollers,idler and belt vacuumed out unit and lubed ran a cycle and unit is now tumbling properly and all operations are working to specs ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW00
Near Mansfield, CT 06250
Amanda R.
Job Details:
10/28/2024
Replaced compressor with Uv filter dryer vacuumed system recharged with 4.8 oz r134a set temps at recommended ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
GE DISHWASHER
Model PDT755SYR3FS
Near Somers, CT 06071
Chris B.
Job Details:
10/28/2024
Complaint that the dishwasher has en error code. Found code H2O and FTD. Found clogged pressure switch housing. Unclogged and cleaned out the air gap and ran the unit three times and all working properly. Collected for minor repairs.
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ2
Near Vernon, CT 06066
Chris B.
Job Details:
10/28/2024
Replaced Magnetron and tested the unit and all working properly. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON
We serviced a
SAMSUNG WASHER
Model WA49B5205AW/US
Near Brooklyn, CT 06234
Amanda R.
Job Details:
10/28/2024
Unit drains and spins not filling valves not getting 120v needs new control ; rqstng P&A on 1 Dc97-15459q (Valves) and 1 Dc92-02965c (Control)
We serviced a
JENN-AIR DISHWASHER
Model JDB1255AWS
Near West Hartford, CT 06119
Chuck M.
Job Details:
10/28/2024
Customer complaint is that dishwasher is not draining. Ran dishwasher and it filled and washed. Canceled cycle and it drained properly. After multiple fill and drain. Found drain pump runs but not extracting water. Opened and closed door and drain pump continued to drain water. Drain pump is N/L/A.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fort Mill, SC 29708
Jonathan J.
Job Details:
10/28/2024
Complaint unit will not power on will not operate. sometimes a lid will latch sometimes it will not latch as well. I found error code f2e3 ACU to ui mismatch. f5e2 lid latch error I cleared error codes performed a control board calibration cycle was able to start a normal cycle latest latching normally as of right now ordering latch assembly and main control and user interface to be safe ; ordrng 1 W11513248 (DOOR LOCK) and 1 W11513246 (Control) and 1 W11481116 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
10/28/2024
"Complaint unit keeps tripping the breaker and drain pump comes on, but lights will not come on. I was able to get unit to enter into diagnostics menu and found error codes F1e1 f3e1 only codes in history concession number w1cl291wpl1 Whirlpool covering parts and labor; ordrng 1 W11603810 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/28/2024
I replaced all previously ordered parts tested operation no further issues found. Unit heating fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/28/2024
Complaint water filter light will not go away cannot get it to disappear. I found customers elderly and is not able to press buttons due to heart conditions to make the filter light reset. Touchscreen is not responding to customers fingers. I set and reset light for water filter showed customer how to do it no issues found with refrigerator or cooling at this time. I adjusted the refrigerator temperature settings to customers desire temperature range as well.
We serviced a
KITCHENAID COOKTOP
Model KCES556HSS00
Near West Hartford, CT 06107
Chuck M.
Job Details:
10/28/2024
Replaced element and burner valve . Tested and showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details:
10/28/2024
"Tested and found noise coming from gear case. Found oil leaking and on cam and belt.Ordering gear case, belt and cam. Checked part availability and scheduled return for 11/8 PM.; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near York, SC 29745
Mitch H.
Job Details:
10/28/2024
"Removed and replaced bake igniter. Reassembled, unable to test fully due to range being moved out of place. Was able to plug in and ensure that igniter was sparking properly."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Hebron, CT 06231
Jeremy B.
Job Details:
10/28/2024
"Washer not spinning out. Found worn hub. Needs new gear case, ; ordrng 1 W11454738 (Gearcase) and 1 W10324651 (Hub) and 1 W11418231 (Agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near York, SC 29745
Mitch H.
Job Details:
10/28/2024
Dried and warmed freezer door top. Installed new gaskets per instructions on video in Service Matters. Door closing and sealing properly.; dspstn on spec-tagged invntry: 2 W11159728 GASKET
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/28/2024
"Complaint refrigerators, not dispensing water from door is not making ice either. I suspect main issue for not making ice is a fact that it has no water. Two icemaker from valve valve has a low noise hum preventing water from getting through valve properly. Unit is cooling properly in both the freezer and the fresh food section.; ordrng 1 242253002 (Valve) and 1 5304522623 (Filter head assembly)"
We serviced a
FRIGIDAIRE RANGE
Model FEF352DSA
Near Belmont, NC 28012
Ryan S.
Job Details:
10/28/2024
"Customer complained oven surface burners not working. Found power to all burners 1- 8 element bad, and 2 6 elements bad. Needs 3 elements. Quoted 368.86. Customer paid via Check. Scheduled return call for 10-31 pm.; ordrng 1 316442300 (8 burner) and 2 318372210 (6 burner)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/28/2024
"Complaint not working. Freezer door was always condensating on top of the freezer gasket. No power on the unit, I, service tech, pulled unit out and it indented the floor. Took pictures. Customer states Would sound like it was trying to start and the lights would not always turn on with the doors opened. Customer turned power onto the fridge and compressor is running. Fans are all running. Unable to find any fault with the unit at this time. Due to the complaint will order the controls and 2 gasket strips for the top of the freezer gasket. ; ordrng 1 W11224256 (Control) and 1 W11636543 (Ui) and 2 W11159728 (Gasket)s"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Stanley, NC 28164
Ryan S.
Job Details:
10/28/2024
Return to install control board and element installed control board and element brand unit on time dry unit now heating element cycling on and off verified proper operation. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Stanley, NC 28164
Ryan S.
Job Details:
10/28/2024
Customer complain unit was off-balance ran diagnostics no error codes found ran test mode all functions working. ran unit with three towels in it. Unit went up to high-speed spin verified proper operation. Went over proper loading procedures with customer. Customer didnt know how to use unit. Informed customer that if called back for the same issue and no defects found again she will be charged trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/28/2024
I replaced all previously ordered. Parts dryer is operating normally and cycling fine no further issues found no abnormal noises heard had to break blower wheel off of motor shaft.; dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL
We serviced a
MAYTAG REFRIGERATOR
Model MZF34X18FW04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/28/2024
I replaced main control tested operations compressor immediately came on after replacing control full frost pattern on evaporator.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Bristol, CT 06010
Jimmy R.
Job Details:
10/28/2024
"Tested unit and found microwave dead no display and nothing working, checked power to unit and 120v present, removed console and checked interlock switches could not see anything wrong ohmed fuse and found bad. Replaced fuse and unit popped again, went threw interlock switches and found top switch faulty popping 20 amp fuse. Replace fuse again and interlock tested unit and microwave is now heating and working to specs ; used 1 WPM0805101 (FUSE,MONITOR 20A), 1 WPM0805101 (FUSE,MONITOR 20A), and 1 W11244490 (INTERLOCK SP W11245251) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waterbury, CT 06705
Jimmy R.
Job Details:
10/28/2024
"Tested unit and found washer not starting a cycle found unit would come on and then error out F7e1 tachometer missing or signal, found capacitor faulty not starting unit. Replaced capacitor and recalibrated unit ran a wash cycle and unit is now operating to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Jimmy R.
Job Details:
10/28/2024
"Ran unit and found machine would not wash or drain again ran diagnostics and found errors 7-1 no heat 4-3 wash motor faulty, checked motor and found 120v to motor but motor would not turn on just buzzed. Replaced faulty sump&motor ran unit threw a wash cycle and all operation are now working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, CT 06702
Jimmy R.
Job Details:
10/28/2024
"Tested unit due to not spinning clothes out all the way and found errors F0e3 over loaded, f8e6 water hazard after running diagnostics, ran a self test cycle and found unit draining out and ramping up in a spin, ran unit threw a quick wash and unit filled,washed and drained, ran a drain and spin and unit never ramped up to a last final spin unit only went to the second spin and then completed. Unit not ramping up to a full final spin speed machine will need new main control and motor will order and return with Parts ; ordrng 1 W11513246 (Cntrl) and 1 W11026785 (Motor)"
We serviced a
BOSCH DISHWASHER
Model SHP865ZD5N/01
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/28/2024
Found the leak at the sump in center right Sent estimate found pump/ with heater and diverta valve and seal2010
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near East Hartford, CT 06118
Jeremy B.
Job Details:
10/28/2024
"Installed all new parts then ran calibration then self test all checks ok.; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , 1 W10913953 ACTUATOR , 1 W11283592 MOTOR-DRVE , 1 W11395618 CAPACITOR/INTER COIL , 1 W11454734 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HB08
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/28/2024
Complaint when turning makes a grinding popping noise. Replaced turn table motor shaft and ring. Tested ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Denver, NC 28037
Ryan S.
Job Details:
10/28/2024
Return to install wash arm installed wash arm . Wash arm now installed properly and not coming out during wash now. verified proper operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff577kps02
Near Concord, NC 28027
Jenn F.
Job Details:
10/28/2024
Installed damper. Tested ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Holyoke, MA 01040
Mike K.
Job Details:
10/28/2024
"Per service bulletin W11699934 the correct fix is to use sealant to seal gasket back into place.Cs does not have a receipt for unit. It is from rent a center. Replaced not has a statement, not original order. Explained that rent a center will need to set up call as is over 1yr from manufacture and no proof of purchase. Cs called rent a center and manager sent over agreement saying that was all they had. Took photos with parts zoomed in since original image is a bit blurry.Sealed gasket and instructed to leave closed for next 24 hours; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Concord, NC 28027
Jenn F.
Job Details:
10/28/2024
"Replaced rotor, slider and clutch. Calibrated the control. Ran diagnostic. Unit tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Concord, NC 28027
Jenn F.
Job Details:
10/28/2024
Replaced bottom rack rollers. Tested ok.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Waterbury, CT 06705
Jimmy R.
Job Details:
10/28/2024
"Checked over machine and found unit had gone off balance due to tub dropping down caused by rear suspension had broken off, reattached rear spring for now to hold tub up, ran unit and found lock keep unlocking and locking replaced lock and new lock plastic broken not allowing it to lock. Unit is going to need new latch,control,tub top and suspension kit. Parts tentative p/a ; ordrng 1 W11396716 (Suspension kit) and 1 W11513258 (Tub ring) and 1 W11627413 (Cntrl) and 1 W11670519 (Latch), used 1 W11670519 (LATCH) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Concord, NC 28025
Jenn F.
Job Details:
10/28/2024
"Complaint unit makes a noise on and off during the cycle. Customer has a video of the noise. Rattling noise either vibration or something in the bower hitting. Found The leveling legs are stripped out, not sitting level in the unit. Noise is a vibration rattling noise that when the legs are moved or the bottom is touched it goes away. Called whirlpool techline sr 7740202430 advised to call trade care. Called trade care repair will be covered, customer has full warranty. ; ordrng 1 W11444912 (Leveling legs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs325sdhz05
Near Easthampton, MA 01027
Mike K.
Job Details:
10/28/2024
"Unit making loud noise when dispensing water, little flow , not making ice. Icemaker was in n mid cycle and not advancing. Turned off/on and went back to home position, completed test cycle. During fill, water flow is low and valve loud. Removed filter and flow is fine on both icemaker and dispenser. Cs will try wp brand filter , was using off brand. If still having issues would need a new filter head, saved quote."
We serviced a
GE DRYER
Model GTD72GBSN0WS
Near Chicopee, MA 01020
Mike K.
Job Details:
10/28/2024
"Unit loud when tumbling slides worn off, metal stuck in between drum and slides, holder still in one piece, quoted for slides/labor. Accepted. Collected in full via cash ; ordrng 1 WE03X37320 (Slides) and 1 WE03X37319 (Slides)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near Chicopee, MA 01020
Mike K.
Job Details:
10/28/2024
Replaced fr icemaker assy and new assy also not advancing. Reordering icemaker and ordering main control.Office contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 5304510308 (Control board) and 1 241798233 (Replaced icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Springfield, MA 01104
Mike K.
Job Details:
10/28/2024
Unit is under 1yr wp warranty per service bench. Has been freezing food in rf and no water (reservoir froze). Verified damper is working cs has all good in bins on shelves and is blocking airflow from vent. Suggest not blocking vent. The reservoir had cleared when cs raised temp to 42 and was clear on arrival.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mount Pleasant, NC 28124
Jenn F.
Job Details:
10/28/2024
Replaced the freezer door. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model wed5000dw2
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/28/2024
Found needed a tune up installed new tune up complete; used 1 691366 (4]) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Franklin, MA 02038
Aimee Z.
Job Details:
10/28/2024
Installed switches and harness tested all working as intended
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Denver, NC 28037
Ryan S.
Job Details:
10/28/2024
"Customer complained unit wont start. Tried starting unit. Unit wont start load. Cant get error codes to present. Cant get unit to go into auto diagnostics. Found no voltage going to drain pump. Found drain pump resistance only 11ohm and open short in harness to drain pump. Ordering drain pump, harness and control board. Also ordering lid lock due to not being able to test lid lock. Scheduled return call for 10-31 am. ; ordrng 1 W11633362 (Control board) and 1 W11591637 (Harness) and 1 W11399437 (Pump) and 1 W11700916 (Lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/28/2024
"Customer complained unit not making ice. Ran diagnostic test . No error codes, unit getting water. Fan working , thermistor pass. Called techline. Sr7740198384 Found optics bad bad, order emitter and receiver optics control boards. Informed customer office will call when parts come in. ; ordrng 1 W10898445 (Optics reciever board) and 1 W10870822 (Emitter board), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Bessemer City, NC 28016
Ryan S.
Job Details:
10/28/2024
Customer complaint unit not heating upon arrival found you did not not eating found proper voltage to unit check heater heater was open short replaced heater from truck stock reassembled unit ran unit now heating and heater and cycling on and off . verified proper operation; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Sharon, MA 02067
Aimee Z.
Job Details:
10/28/2024
Installed new gasket and switch freezer complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
10/28/2024
Customers complaint is dishwasher stops mid cycle and gives F1E1(control failure) was able to run through self test. Will order and replace main control and UI. ; ordrng 1 W11672039 (Control) and 1 W11460908 (Control panel UI) and 1 W11632709 (UI)
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
10/28/2024
Customers complaining water leaking and water flowing slow. Found fitting at bottom of freezer door leaking. Secured and leak stopped. Removed supply line and diverted into bucket. Supply water is very weak. Customer must increase pressure.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
10/28/2024
Installed new suspension then ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near York, SC 29745
Mitch H.
Job Details:
10/28/2024
"Checked and found that new compressor had failed. Locked up, pulling almost 9 amps trying to start. System equalized at 48psi on each side. Called tech line spoke to Bruce SR# 7740200419. Gave him information gathered, he said it was just a defective compressor and to back flush system prior to installing new compressor. Ordering new compressor. Checked part availability and scheduled return for 10/31 AM.; ordrng 1 W11557425 (Compressor) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Clover, SC 29710
Mitch H.
Job Details:
10/28/2024
"Checked and found lid strike broken. Replaced strike from t/s. Tested, washer now operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Clover, SC 29710
Mitch H.
Job Details:
10/28/2024
"Disassembled door, removed and replaced lower seal and gasket. Reassembled, tested dishwasher, no longer leaking. Dishwasher operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB
Near Hartford, CT 06106
Chuck M.
Job Details:
10/28/2024
Range is a GE not a Whirlpool. Customer has to call for new ticket.
We serviced a
KITCHENAID M/W OTR
Model KMHS120ESS11
Near Canterbury, CT 06331
Amanda R.
Job Details:
10/28/2024
Customer states unit wont start on display its asking for time to be set explained have to set time in order to be able to set seconds for use showed customer how to set time tested three times working normally ; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norwich, CT 06360
Amanda R.
Job Details:
10/28/2024
Drain catch clogged with debris cleaned out tested drainingnorsmlly.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Southwick, MA 01077
Mike K.
Job Details:
10/28/2024
"Verified F8e0 upper fan speed to low error in fault history, f2e1 stuck key only other error in history. Cleared. Quoted for blower fan. Approved. Replaced fan and ran bake cycle, blower came on at 170 and unit preheated, but stalled at 315, not getter no any hotter. Burnt out bake element. Quoted for element. Accepted. Replaced element and ran bake and preheated to 350 fine.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17), and 1 W10779716 (ELEMENT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/28/2024
Normal and express buttons not working. Unplugged UI off control and plugged back in and normal button working. Needs new main control. ; ordrng 1 W11629914 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/28/2024
Installed new fill tube heater cycled ice maker and its only rocking. Replaced ice maker please allow 24hrs for ice production.
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near New Britain, CT 06053
Chuck M.
Job Details:
10/28/2024
Replaced element and heater wire. Tested and dryer is working properly.
We serviced a
LG DRYER
Model DLGX7801VE
Near Somers, CT 06071
Chris B.
Job Details:
10/28/2024
Complaint that the unit is not responding due to an error code TE1. Verify sensor on the control board side and measured 12.56 ohms on the connector within range. Control board not reading sensor. Quoted parts and labor. Customer will be looking into a new unit for now. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
10/26/2024
Checked and found lid strike broken. Removed and replaced strike. Washer now operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE and 1 W11700916 DOOR LOCK
We serviced a
LG WALL OVEN
Model LRE3194ST/01
Near York, SC 29745
Mitch H.
Job Details:
10/26/2024
"Removed and replaced oven control board and oven sensor. Reassembled, set time, tested. Oven operating properly."
We serviced a
WHIRLPOOL WALL OVEN
Model WOSA2EC0HN00
Near York, SC 29745
Mitch H.
Job Details:
10/26/2024
"Removed and replaced ACU and console. Turned power back on. Programmed control for correct model. Tested, oven heating and all controls operating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mount Holly, NC 28120
Mitch H.
Job Details:
10/26/2024
"Checked and tested. Found capacitor bad. Removed and replaced capacitor. Tested, washer now operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Stanley, NC 28164
Mitch H.
Job Details:
10/26/2024
Tested and found magnetron bad. Not heating. All other components checked good. Ordering magnetron. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W10754299 (Magnetron)
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/26/2024
"Checked washer,found drive belt broken. Requesting P&A for belt. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WH01X27538 (Drive belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM2
Near Blacksburg, SC 29702
Mitch H.
Job Details:
10/26/2024
"Tested and ran diagnostics. Found multiple error codes F1E2 control, F6E4 float switch, and F8E2 drain error. Ordering control and float switch. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11683652 (Control) and 1 WPW10195039 (Switch) and 1 WPW10195037 (Lever)"