Service History 114 - Advantage Appliance Repair

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, NC 28216

Robert A.

Job Details: 01/18/2024

Cx complaint that the unit is making a knocking noise at the end of cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The knocking noise was from the drain hose against the wall. I secured it with a zip tie and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 01/18/2024

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. The unit turns on and the drain pump runs, but the grey water is remaining. I removed the drain hose from the plumbing under the sink and ran the drain pump. The water drained fine. The unit works fine, the plumbing under the sink is clogged. The unit is working as designed."

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WETLV27HW1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 01/18/2024

"Customer confirmed unit wont start. Found no power to unit. Flipped breaker and found in working, found pigtail loose. Tightened pigtail. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Voluntown, CT 06384

Amanda R.

Job Details: 01/18/2024

Works fine customer took video of noise during spin cycle only stacked unit need second tech customer didnt have a load to put in it ran drain and spin with nothing in it didnt make the noise ; rqstng P&A on 4 W11316766 (Shock)s

We serviced a

MAYTAG WASHER.

Model MVW6200KW1

Near Springfield, MA 01109

Roger R.

Job Details: 01/18/2024

"Found cabinet rusted out at bottom causing the machine to rock and be unstable. Unit would need new cabinet, legs, motor, splutch, belt and motor cover. ; rqstng P&A on 1 W10676680 (Cabinet, white) and 1 W11213957 (Foot, 4 pack) and 1 W10721967 (CAM KIT) and 1 W11239857 (BELT) and 1 W11409708 (Shield, motor) and 1 W11283592 (MOTOR-DRVE) and 1 WPW10612925 (Badge)"

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNS/02

Near Plainfield, CT 06374

Amanda R.

Job Details: 01/18/2024

Replaced control tested dispensing water the filter icon went away

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Wilbraham, MA 01095

Roger R.

Job Details: 01/18/2024

Installed new oven control. Unit checks properly now.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Canterbury, CT 06331

Amanda R.

Job Details: 01/18/2024

Replaced wire harness tested unit running normally

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Killingly, CT 06241

Amanda R.

Job Details: 01/18/2024

Replaced suspension

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, NC 28213

Robert A.

Job Details: 01/18/2024

"Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I called Techline while in the home as instructed. They walked me through multiple tests and questions for the cx. I ran a calibration cycle as well as high speed spin. As instructed I asked questions about loading procedures. The cx was recommended to call WP customer care if they still have issues. I stayed to allow her to run a quick wash cycle, the issue did not appear.Sr7738268006"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28262

Robert A.

Job Details: 01/18/2024

I called Techline and documented the issue. The cx should call customer care to resolve the issue.Sr7738268962

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Brooklyn, CT 06234

Amanda R.

Job Details: 01/18/2024

Throwing a F9e1 error checked drain pump nothing in it got it to fill and drain wash motor not coming on getting power to motor quoted ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, NC 28079

Jeff L.

Job Details: 01/18/2024

Customer complaint is the light doesnt all ways go off when lightly shutting the door. I advised the customer that all parts regarding that issue was addressed on last service repair when parts were replaced. All components operating the door and all switches are making up as they should. If I firmly shut the door the light goes off as it should. Gonna advice customer to firmly close the door to microwave. The other complaint is in order for turntable to rotate they have to hit the turntable on/off button to get it to rotate. Customer needs new control and UI for turntable problem. Office will call customer when part comes inPart#W11093255Part#W11325786; ordrng 1 W11093255 (Control panel) and 1 W11325786 (Control board)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Charlotte, NC 28270

Mitch H.

Job Details: 01/18/2024

"Customer says unit is making ice properly. Complaint is for a rattling noise. Unit was running properly with no unusual noises on arrival. Entered diagnostics, activated all fans, no noises from fans. Tested damper and air baffle, operating properly with no noise. All diagnostics tests passed. Unable to duplicate complaint at time of visit. Customer indicated that noise seems to be coming from wall between RC and FC compartments. Possibly noise from refrigerant moving through system. Advised customer that if noise returns to try to record and further pinpoint area of noise."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28270

Mitch H.

Job Details: 01/18/2024

"Removed dryer front, replaced sensor bars. Reassembled, tested dryer, all cycles operating properly.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, NC 28262

Robert A.

Job Details: 01/18/2024

Cx complaint that the unit is having frequent power loss occurrences. I inspected the unit to confirm the complaint. I found no error codes and started a normal cycle. The temp successfully increased. I suggested to the cx to connected to Wi-Fi and perform any necessary software updates. I assisted the cx with Wi-Fi set up. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28216

Robert A.

Job Details: 01/18/2024

"Cx complaint that the unit is not dispensing cold water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all temps of water were dispensed (hot, warm and cold). All components passes with no issues. I ran a normal cycle with tap cold setting. The water was hot. I checked the hoses and they were swapped. Hot is on cold and cold is on hot. I cannot remove and switch the hose position because the valve from the wall does not have the nozzle to turn off the water. I informed the cx and they will get it done themselves. I left the part with the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM00

Near Longmeadow, MA 01106

Roger R.

Job Details: 01/18/2024

"Customer complaint of water on left side of refrigerator at floor, near hinge area. Pulled unit from cabinets and found no source of leaking at this time. Unable to determine source of leaking. Request customer to document with photo or video if issue reoccurs"

We serviced a

WHIRLPOOL DRYER

Model WED5600XW0

Near Longmeadow, MA 01106

Roger R.

Job Details: 01/18/2024

Found idler pulley screeching and loud. Quoted 35.99 for new idler plus labor. ; used 1 279640 (IDLER PULLEY) from stock

We serviced a

MAYTAG WASHER.

Model MVW6200KW2

Near Longmeadow, MA 01106

Roger R.

Job Details: 01/18/2024

Replaced man control due to service bulletin W11624962Unit stopping mid cycle Working properly now.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Denver, NC 28037

Ryan S.

Job Details: 01/18/2024

"Retuned to install parts ordered, timer and knob installed. Reassembled unit and ran unit, unit heating and working as designed."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Newington, CT 06111

Jeremy B.

Job Details: 01/18/2024

Door not closing all the way on right side. Can hear switches engage when pressing on the door. Checked installation and its fine. Needs new hinges. ; ordrng 1 WPW10128850 (Piviot arm) and 1 Rivetgun (Rivet gun) and 2 W11675306 (Hinges)s

We serviced a

WHIRLPOOL DRYER

Model WED8300SW0

Near West Hartford, CT 06117

Chuck M.

Job Details: 01/18/2024

Customer complaint is that dryer is not heating. Checked voltage and it checked ok. Tested element and it is open. Quoted customer for P&L. Customer will buy new.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Simsbury, CT 06089

Chuck M.

Job Details: 01/18/2024

Installed wash motor. Tested and dishwasher is working properly. Checked for leaks and no leaks found.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Simsbury, CT 06070

Chuck M.

Job Details: 01/18/2024

Customer complaint is that refrigerator door was peeling at dispenser under drip tray. Inspected and found plastic coating pealing and rusting. Took pics. Removed plastic coating. Advised customer to clear water often and use recommended stainless steel cleaner.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Warren, MA 01083

Chris B.

Job Details: 01/18/2024

Complaint that the unit is not cycling through properly at times. F7E8 Verified the slider and is in good shape. Verified P3-1 & 3 and all ohm out good @ 8.1ohm. Ran diagnostic cycles first two ran good. Then unit shut down and board was warm. Did hard reset. Turned back on ok. UI diagnostic is good. Found P3 connector on board ok but not acting right. Ordering part. Mentioned to the customer that if part arrives to the home to call the office. Mentioned to the customer to run a few cycles with load and document on video any abnormalities.; ordrng 1 W11621180 (Control Board)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Southbridge, MA 01550

Chris B.

Job Details: 01/18/2024

Complaint that the unit has a burnt smell and a not normal noise. Ran diagnostic cycle and all tested out normal. No evidence of any burnt part or motor. Control Board is working properly and no burnt board or wires. Draining properly. No issues found with the washer.

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Union, CT 06076

Gary V.

Job Details: 01/18/2024

"Concern is noise, cycled unit multiple times and did not hear any abnormal noises, and no fault codes. All functions test fine at this time."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waterbury, CT 06706

Jimmy R.

Job Details: 01/18/2024

"Checked over unit and found machine locked and full of water with clothes in it customer thought I was picking the unit up and taking it advised I was there to fix it, popped open lock and advised customer we would need unit hooked up to fix they had gave her a new washer this was in the side. She will call renta center and get is picked up so we can fix at the warehouse ; ordrng 1 W11603811 (Cntrl) and 1 W11307244 (Latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wolcott, CT 06716

Jimmy R.

Job Details: 01/18/2024

"Checked over unit and found washer had been running and the customer stoped the cycle and the water keep coming in and would not stop until the water was shut off, checked valves and found both valves getting 120v ran a wash cycle and valves are now working and shutting off on hot and cold water. Will order new valves to be safe ; ordrng 1 W11513255 (Valve assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Cheshire, CT 06410

Jimmy R.

Job Details: 01/18/2024

"Tested unit and found fridge still not cooling and giving erratic temps in both sections found fridge reading below 20 one day and freezer in the 40 degree mark the one day freezer is 2 degrees and fridge is 33 degrees, checked pressures and found 45 low an 30 high 65 low running 52 high running compressor draw is .7 amps unit is restricted. Used nitrogen and blew threw unit isolating each line cleared lines and replaced filter dryer pumped unit down into a vaccum and unit held, filled with r600 and unit is now frosting fully customer going to give unit 24hrs to regulate temps Sr# 773827170"

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Meriden, CT 06450

Jeremy B.

Job Details: 01/18/2024

Washer goes from sensing to done. Ran diag and motor only hums. All connections secure. Replaced capacitor and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVWH2

Near Meriden, CT 06450

Jeremy B.

Job Details: 01/18/2024

"Wax motor on dispenser keeps burning out as been replaced 5 times in 13 years. Called tech support and there is no known problem with the wax motor and the recommendation is to replace the dispenser, control, and harness at the same time. Quoted customer was given this reference number. SR#7738269850Safety SR#7738187232; dspstn on spec-tagged invntry: 1 WPW10199696 DISPENSER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Windham, CT 06280

Amanda R.

Job Details: 01/18/2024

"Replaced compressor recharged with 53g of r600a started cooling explained need to wait 24 hours before putting food in it ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Burlington, CT 06013

Jimmy R.

Job Details: 01/18/2024

"Checked over unit and found fridge mullion strip not opening and closing with the door found million to far down not hitting top deflector, adjusted and mullion is now opening and closing with the door properly. Checked ice maker and found unit making ice and cycling ran diagnostics and found error E2 motor lost position checked motor positioning and unit went thew normally. Advised customer on unit taking 2-3 days to make ice and noises unit will make, All operations are working to factory specs"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near New Hartford, CT 06057

Jimmy R.

Job Details: 01/18/2024

"Tested unit and found dryer would shut down when leaving the door open customer would have to reset breaker for it to power back on and work, checked errors and found F2e1 stuck button ran a diagnostics cycle and unit checked out ok. Left door open on dryer and after some time light shut off then cntrl shut off but never would power back on, checked voltage and 240v is still being supplied. Reset cntrl and unit cam back on and worked normally will order new main cntrl and console ; ordrng 1 W11618917 (Cntrl) and 1 W11413567 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Torrington, CT 06790

Jimmy R.

Job Details: 01/18/2024

"Installed new control and damper checked temps and set to recommended settings, checked damper operations and damper is now opening when calling for cold air. All operations now working to specs"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Litchfield, CT 06759

Jimmy R.

Job Details: 01/18/2024

"Checked over dryer and found unit would heat up but never dry clothes on the first time, ran dryer and checked heating found heater coming on and cycling quickly checked lint screen and found lint on back side of screen lint should only be in the front, checked venting and found vent had been pushed on and the vent cap metal had bent up blocking air flow once removed vent heat started to come out super hot. Fixed vent to stop from blocking air flow ran a timed dry cycle with clothes and checked heating, unit is now heating and operating to specs"

We serviced a

KITCHEN AID WALL OVEN

Model KEBS208SSS02FOUND 2

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/18/2024

Installed upper oven both light and tested complete

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Charlotte, NC 28270

Mitch H.

Job Details: 01/18/2024

"Pulled oven from wall. Removed and replaced control, console and blower. Reinstalled in wall, tested bake, broil and all other components. All test good and operating properly."

We serviced a

KITCHENAID M/W OTR

Model KMHC319LSS00

Near Farmington, CT 06085

Chuck M.

Job Details: 01/18/2024

Customer complaint is that microwave intermittently does not heat and defrost. Tested microwave with cup of cold water and it heated properly. Inspected low voltage components and all checked ok. Tested cup of cold water again and interlocks started rattling. Door is secure and closed properly. Ordered interlock kit and control. ; ordrng 1 W11646740 (PCBA) and 2 W11197766 (interlock)s

We serviced a

SAMSUNG RANGE

Model DG9001067A

Near Bristol, CT 06010

Chuck M.

Job Details: 01/18/2024

Customer complaint is that all burners click during ignition. Tested and found operating normal. All burners spark until flame comes on and knob is turned past lite. Also explained to customer that continue turning knob will set hi/med/low flames.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Bristol, CT 06010

Chuck M.

Job Details: 01/18/2024

Customer complaint is that freezer bottom liner has put marks. Inspected and found copper beads melted into liner took pics. Customer said refrigerator is being replaced by Lowes.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Stanley, NC 28164

Ryan S.

Job Details: 01/18/2024

"Customer complained unit has issues spinning and didnt stop . Foudn f7e 1 and f7 e7 errors. Foudn run cap bad , s code s17538 covers repair parts and labor of capacitor repair. Quoted 129.00 (+tax)for repair. Installed capacitor, ran service diagnostic component activation mode and all funtions working including all spin and agitate functions. Verified unit working as designed , collected trip fee via card. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/18/2024

"Customer complained unit not washing. Found motor not running error. Checked harness to pump and felt click. Ran unit and sump now working, ran unit for several minutes with clear door and sump is working as designed. Informed customer harnes could have beem loose or pump could be overheating and cutting off. Quoted 437 for repair. Customer wants to wait on repair .Informed customer he can callback within a week and get unit repaired minus trip fee. Collected trip fee via check #6725."

We serviced a

MAYTAG WASHER

Model MVWC415EW2

Near Bessemer City, NC 28016

Ryan S.

Job Details: 01/18/2024

"Customer complained about noise during agitate found cam slipped and ground info pulley cover. Replaced cam and found gearcase making bearing failing type noise. Also found pulley on motor is loose and will fail soon. New cam was damaged when trying unit out after installing it. Ordering gearcase, cam, belt, motor , belt cover and Washplate. Also 2xtimeframe , informed customer office will call when part come, sign to schedule return call. ; rqstng P&A on 1 W11454372 (Gearcase), ordrng 1 W10721967 (Cam) and 1 W10832724 (Motor) and 1 WPW10006384 (Belt) and 1 WPW10550173 (Belt cover), used 1 W10721967 (Cam) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Cherryville, NC 28021

Ryan S.

Job Details: 01/18/2024

"Customer complains condensation or steam from not water is going around control panel. Ran unit on hot water setting, opened up control panel and no damage to board or control UI from water damage. Informed customer unit was designed with this in mind, so no damage should come from issue. Verified unit working as designed. . Called techline to document. SR#7738265352 Informed customer to call whirlpool customer service for any further issues."

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Charlotte, NC 28226

Mitch H.

Job Details: 01/18/2024

"Tested temp at vent hose with dryer set to timed dry and high heat with small load in dryer. Maximum temperature reached was 132F. Observed dryer motor shut off after approximately 5 minutes, however display still shows drying and timer counting down.Called tech line spoke to Travis SR# 7737900199. Ran dryer with no heat, waited and motor shut down after 7 minutes. Checked and found no voltage coming out of control board to motor. Waited and control started sending voltage to motor after approximately 5 minutes. Control board is defective. Ordering control. Checked availability and scheduled return for 1/23 AM.; ordrng 1 W11618916 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Matthews, NC 28104

Jeff L.

Job Details: 01/18/2024

"Found stator bolt completely locked up into bottom of Gearcase. I tried with torques and drill I tried with torques and hand the bolt would not bulge it can be gotten off by busting it off but will need another bolt for replacement to finish the job. Needs 2 more parts for good repair all parts that have been received were left in customers laundry room2xframePart#W10752189Part#W11260238; ordrng 1 W10752189 (Screw) and 1 W11260238 (Rotor cover) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mint Hill, NC 28227

Jeff L.

Job Details: 01/18/2024

Found wire loose in connector where unit is hard wired from house to dishwasher. Retightened the lines together unit ran and checked ok 1 time education callCall complete

We serviced a

AMANA RANGE GAS

Model AGR6303MMW0

Near Webster, MA 01570

Chris B.

Job Details: 01/18/2024

Complaint that the part is the incorrect part. Found its the internal bottom panel on the bake oven. Will order the correct part. ; ordrng 1 W11098799 (Bottom Oven Panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Charlotte, NC 28214

Robert A.

Job Details: 01/18/2024

Cx complaint that the clothes are still wet at the end of the cycle occasionally. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I ran a control calibration cycle as well. I recommended to the cx to monitor the unit to make sure it is progress through cycle successfully. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near East Windsor, CT 06016

Gary V.

Job Details: 01/18/2024

"5 year parts and labor. Found hub stripped,replaced and cycled, tested fine.; used 1 W10528947 (HUB) from stock"

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Windsor, CT 06095

Gary V.

Job Details: 01/18/2024

"Inspected and found multiple problems, lint grill warped out causing tremendous debris build up, heater and belt broken, quoted and she will call."

We serviced a

MAYTAG WASHER

Model MVWB955FC1

Near Windsor, CT 06095

Gary V.

Job Details: 01/18/2024

"Inspected and found multiple fault codes, off balance, pressure system, stuck ui, and drain problem, unit needs main acu and drain pump, quoted for repair and she will call if wants repaired."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Granby, CT 06090

Gary V.

Job Details: 01/18/2024

"Installed new ice maker and cycled, tested fine."

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Westfield, MA 01085

Mike K.

Job Details: 01/18/2024

Replaced cooktop and verified each burner operation

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Westfield, MA 01085

Mike K.

Job Details: 01/18/2024

Replaced control and u/I. Ran service diagnostic test and completed fine. Ran normal cycle empty and completed fine. Started normal cycle with load cs had in washer and let run for 5 minutes with no issue.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Meriden, CT 06450

Jeremy B.

Job Details: 01/18/2024

Natalies new motor sump assy and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/18/2024

Installed new rails and control. Cleared away all ice and set to recommended temps. ; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/18/2024

Installed new controls and tested all checks ok.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/18/2024

Customers complaint is washer making a banging noise. Ran diag found off balance load error code. Washer is level. Ran through automatic test properly. Had customer put a mod of towels in and washer making slight banging noise. Found bushings on suspension worn. replaced and tested washer working normally. ; used 1 W11130362 (SUSPENSION) from stock

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/18/2024

F7e9 locked rotor F2e1 stuck key pad found the washer went under water and water go in connections to rotor and stator .Ran diagnostics and does everything except agitation and spinNeeds lower Harness and splutch assy. Found had 10 yr on mtr part Cust buying new washer

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNS02

Near Bellingham, MA 02019

Aimee Z.

Job Details: 01/18/2024

Cust stated hearing a popping noise and the ice maker will erratically stop making ice .Ice bin was low. Ice maker jamming when dumping out ice Needs new ice maker ; ordrng 1 11036056 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 01/18/2024

Found outlet polarized and grounded green light off and no diagnostics 120 going into Cntrl Needs new contrl; ordrng 1 W11116590 (Cntrl)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Charlotte, NC 28215

Jeff L.

Job Details: 01/18/2024

Replaced all parts ordered by previous tech unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28215

Jeff L.

Job Details: 01/18/2024

Replaced both parts ordered by previous tech put unit into service mode and went to action 57 and ice maker harvested and filled with water no leaks. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER

We serviced a

MAYTAG DRYER

Model MEDP575GW0

Near Webster, MA 01570

Chris B.

Job Details: 01/18/2024

"Complaint that the unit is not heating properly. Found no load on L2. Mentioned to the customer to have the electrical outlet serviced. All fuses, thermistor and element is reading out correctly. Unit couldnt be tested at the moment."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS2

Near Leicester, MA 01524

Chris B.

Job Details: 01/18/2024

Complaint that the unit is not cycling through correctly. Found F8E4 float trap disconnected. Readjusted the float switch and ran two diagnostic cycles and unit tested properly. No more error codes present. Unit under the one year warranty.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28202

Jeff L.

Job Details: 01/18/2024

Picked up core part from office..Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Charlotte, NC 28278

Mitch H.

Job Details: 01/18/2024

"Checked and found infinite switch shorted and burnt. Removed and replaced switch and harness. Reassembled, tested, all elements now operating properly.; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH"

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 01/18/2024

"Upon arrival opened up box with part found part is defective have to re-order part setting up appointment for next Tuesday between 8 and 1 AM; ordrng 1 W11316256 (Valve cold), dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Granby, CT 06060

Gary V.

Job Details: 01/18/2024

"Concern is unit leaking. Inspected and found drain hose clamp not tightened properly and secured and tightened to solve leak issue, cycled unit thru auto test and no longer leaking. All functions test fine now."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Bristol, CT 06010

Chuck M.

Job Details: 01/18/2024

Customer complaint is that refrigerator was not cooling properly and unit became noisy. Customer had video. Noise was from evaporator fan hitting ice buildup. Customer unplug unit and drain pan overflowed. Found freezer thermistor was not secured. Secured thermistor. Customer mentioned lights were intermittent and had to reset breaker multiple times for lights to come back on. Ordered control board and aurora board. ; rqstng P&A on 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec)

We serviced a

FRIGIDAIRE MICROWAVE

Model FPBM3077RFB

Near Southwick, MA 01077

Mike K.

Job Details: 01/18/2024

"Unit has been tripping breaker when ever started. Unplugged on arrival, checked monitor switch and found middle NC switch not functioning.Quoted for switch/labor and approved. Collected for repair in full via cc.Reassemble til return leaving cables off of main harness and switch hold removed, 4 screws on top of unit along with non functioning monitor switch.; ordrng 1 5304509459 (Nc Switch)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Somers, CT 06071

Gary V.

Job Details: 01/17/2024

"Inspected and found drain pump making slight noise, quoted and he will call if wants replaced. All other functions test fine."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near York, SC 29745

Mitch H.

Job Details: 01/17/2024

"Unplugged microwave, removed and replaced control. Reassembled, plugged back in. Tested microwave. Fan, light and microwave all operating properly.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Belmont, NC 28012

Jeff L.

Job Details: 01/17/2024

Previous capacitor installed was leaking from the top edges. Replaced capacitor unit ran and checked okCall complete ; used 1 W11395618 (Capacitor) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Charlotte, NC 28214

Jeff L.

Job Details: 01/17/2024

Replaced burnt up wires going to block with terminal block kit unit ran and checked okCall complete; used 1 279320 (Block) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE304DSS0

Near Coventry, CT 06238

Amanda R.

Job Details: 01/17/2024

Replaced drain pump still leaving some water in bottom of unit needs new drain hoses ; rqstng P&A on 1 WPW10545278 (Hose) and 1 8269144A (Hose)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near York, SC 29745

Mitch H.

Job Details: 01/17/2024

"Removed and replaced pump/motor assembly. Reinstalled screen, filter and wash arm. Tested dishwasher and checked for leaks. Operating properly with no leaks. Cancelled cycle, drain pump working correctly, no leaks. All operating normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Enfield, CT 06082

Gary V.

Job Details: 01/17/2024

"Installed parts listed and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 01/17/2024

"Was able to inspect underneath found stripped out actuator. Replaced belt, actuator, and cam. Ran self test all checks ok."

We serviced a

GE DISHWASHER

Model GDF630PGM3BB

Near Coventry, CT 06238

Amanda R.

Job Details: 01/17/2024

Intermittently going to start unit and Ui wont power on customer resets power to unit then it will power on checked wire nuts its working today needs control kit out of stock from ge factory ; ordrng 1 WD21X26186 (Control)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Ludlow, MA 01056

Roger R.

Job Details: 01/17/2024

Unit shows evidence of leaking from gear case and noisy during agitation. Will need new gearcase and related parts. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10902814 (WASHPLATE) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Belchertown, MA 01007

Mike K.

Job Details: 01/17/2024

"Unit not completing cycles, filled, wash motor not running. Replaced sump assy and ran diagnostic cycle, filled,washed,drained fine. Verified spray arm movement and heater operating.; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near West Brookfield, MA 01585

Chris B.

Job Details: 01/17/2024

Complaint that the unit is not cycling through correctly. Found washer unleveled and needed adjustment. Found F0E3 and F0E5 due to washer not leveled correctly. Leveled and all adjusted properly.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bloomfield, CT 06002

Gary V.

Job Details: 01/17/2024

"Inspected and found screws and nuts missing, will order and return.; ordrng 1 279393 (Screw kit)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Windsor, CT 06095

Gary V.

Job Details: 01/17/2024

"Inspected and found unit powering on and after a few seconds stops cooking and goes to zero and resets, main acu not functioning properly, will order and return.; ordrng 1 W11342846 (Main acu)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Southbridge, MA 01550

Chris B.

Job Details: 01/17/2024

Complaint that from time to time the washer would not cycle through correctly. Ran two diagnostic cycles and all tested normal. Mentioned to the customer to keep and eye on the balance load because of the F0E5 error code. Unit working normal. No issues found.

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Windsor, CT 06095

Gary V.

Job Details: 01/17/2024

"Inspected and found box and outlet assys broken, will submit estimate and call for return date.; rqstng P&A on 1 W10897401 (Box assy) and 1 W11211470 (outlet assy)"

We serviced a

KITCHENAID OVEN

Model KOSC504ESS00

Near Windsor, CT 06095

Gary V.

Job Details: 01/17/2024

"Installed parts listed and cycled, tested fine."

We serviced a

MAYTAG WASHER.

Model MVW7232HC2

Near Windsor, CT 06095

Gary V.

Job Details: 01/17/2024

"Inspected and found lid strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/17/2024

"I replaced icemaker door motor and all previously ordered parts. I found the reason was the ice chute flap with the insulation on it. The plastics were broken, causing it to never closed fully. Door is now closing very rapidly no additional issues found at this time advised customer to dump ice spin weekly to prevent ice from dropping out of shoot and onto floor."

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSM1WWP

Near Mansfield, MA 02048

Aimee Z.

Job Details: 01/17/2024

"Installed new pump and actuator, did a fill and drain to test for leaks. CompletePut a cleaner in washer and cleaned before left"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Mansfield, MA 02048

Aimee Z.

Job Details: 01/17/2024

"Unit had water in it . Cancelled drain drain right out. Needs drain hose that is crushed not allowing all water out.Also heater leaked on wash motor.Found on the list for heater replacement Service pointer W11540964 Special Project code S17304. HeaterNeeds drain hose, heater and pump.; ordrng 1 W11537778 (Heater) and 1 W11197948 (Wash pump) and 1 W11414944 (Drain hose)"

We serviced a

JENN-AIR RANGE GAS

Model JDRP548WP02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/17/2024

Complaint user interface is completely locked up. Have tried tripping the breaker. No change I found unit will need ui and expansion board to fix. ; ordrng 1 WPW10145531 (Control) and 1 WPW10464534 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW1

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 01/17/2024

Shawn washer drains the drain pipe backs up. Customer must clear drain pipe.

We serviced a

FRIGIDAIRE RANGE GAS

Model LGGF3042KFN

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/17/2024

"Tested the igniter is glowing , no gas Theres gas everywhere else bake and topFound no gas to the broil tested the gas valve no amps when broil is on Needs a igniter and gas sent estimate Cust not repairing"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/17/2024

F6e3 communication errorF6e2 F9e2 water ring and drainF0e5. Out of balance Runs through diagnostic and key pad testProblem with start and power need uiCust buying new

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