"Installed new drain hose and cycled, tested fine.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"

Customer complaint is that range is not working. All elements are not heating. Tested voltage and found voltage for 240V is not present. L1 and L2 each have 120V individually to chassis ground but together no voltage is present. Electrical issue.

Control board was not connected. Connected the board and now unit functioning as it should.

"Adjusted door latch, door not even. New construction home. Spoke with customer over phone prior to visit.Ran diagnostics. Passed all tests. Left voicemail informing them about the dishwasher repair."

Installed evaporator fan and it is working. Advised customer to allow time for unit to reach proper temperature.

Installed blower fan and tested. Showed customer it works.

Customer complaint is that dishwasher was leaking. I inspected and found dishwasher leaning forward and leaking at bottom of door. Leaned dishwasher back and positioned and stabilized. No leaks found.

Customer complaint is that ice container gets stuck. Arrived and container was out. Customer defrosted and turned off ice maker. Customer stated ice was coming out in clumps or coming out of ice mold in one piece. Inspected and found temps set at -22c in freezer and 1c in FF section. Set temperature to 0 degrees F and 37 degrees F. Advised customer to allow time for unit to stabilize.

Replaced compressor pressurized system with nitrogen leak in joint near cabinet on suction line fixed leak then re pressurized system to make sure it was fixed vacuumed system recharged with 5oz r134a ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

"Cs said unit was bought from Costco, but did not have a reciept with mod/ser number, just a shipping label which did not list item, not covered.Bulb had broken while trying to replace, removed broken bulb and replaced. When replaced put in new bulb and stays on full power, not cycling with button.Quoted for bulb and control, approved.Replaced control and bulb and verified unit operation.; used 1 8206232A (BULB) from stock"

Installed new fabric softener dispenser. Tested and verified proper operation. No leaks. All functions check ok.

Found broken wires at drain pump causing unit to not operate. Repaired wiring at pump. Tested and verified proper operation. All functions check ok.

Installed new fabric softener dispenser. Tested and verified proper operation. No leaks. All functions check ok.

Found preignition orifice clogged not allowing LF burner to ignite properly. Cleared orifice and tested. Unit igniting properly. All functions check ok. Instructed customer on proper use and care of machine.

Found freezer light out causing upper RC lights to be dim. Replaced freezer led module. All lights now Illuminated. All functions check ok. Covered under s-code; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

"Complaint front left burner and rear left. Burner are not igniting properly. I found the igniter on front left burner had fallen down, causing her to not ignite properly. I also found spark igniter on rear left burner is not sparking upwards, sparking downwards along a grease trail. Attempted to clean sparking better but still has a high whoosh of flame because of the length and duration of time required to ignite burner. I will need all four orifice holders and the screws to repair properly in the images for the orifice holders, it shows it comes with igniters. If unit does not come with igniters may need to also order ignitors upon return visit. I warned customer that that may happen on this visit. No additional issues found all burners are igniting And have a proper flame pattern though as of now. igniters on the left side are still broken. parts are on back order office to call customer when parts come in. ; ordrng 8 WP3368921 (Screw)s and 1 WP7527P03160 (Orifice holder) and 1 WP7527P00260 (Orifice holder) and 1 WP7527P00360 (Orifice holder) and 1 74009553 (Orifice holder)"

Complaints dishwasher leaking and chiming at the same time. Chiming will not stop. Cannot use dishwasher every time we try and start chiming. Found a piece of plastic with a spring attached to it. In the bottom of the dishwasher does not know what it goes to. Plastics found do not go to this dishwasher at all. I am not sure what that plastic piece goes to. I inspected dishwasher door gasket. Found door gasket is inverted worked. I replaced door gasket and tested operations. I inspected all plastics around the outside of the tub no issues with holders or plastics. New exterior leaks. Drain is installed properly no warpage of the lower door seal that attaches to the bottom of the inner door panel cannot duplicate leak at this time. I did remove all water from catch basin. Drain pan with float in stalled that was the cause of the dishwasher chiming in customer. Unable to use dishwasher touch. Patient was full of water. I cleared error code in diagnostics catch basin. Overflowed potential flood condition. No additional issues found with dishwasher at this time while running it. ; used 1 W11483553 (GASKET) from stock

"Complaint customer says dishwasher started making abnormal noise while in operation and then it started leaking from the bottom of the door. No error codes and fault history. No abnormal noises heard customer has a video of it. Leaking from the middle of the door. Insulation was soaking wet and dripping, I found lower seal is warped. Have a picture cannot duplicate noise. Complaint though customer says it has not made that noise since it leaked the last time I suspect it may have been an over Sudsing condition but cannot confirm. customer had a video I verified customers video is definitely an Uber Sudsing condition occurring in the video when dishwasher started leaking but the fact that none of the water went into the catch basin and the lower gasket is warped gasket still needs to be replaced. gasket on back order Office to call customer one part comes in.; ordrng 1 W11664713 (Seal)"

"F7e6 f8e1 f0e5 error codes in history. I cleared error codes found low water pressure on hot valve customer is on city water. I found drain pump. Had Newbert debris in it but pump had a fractured impeller. I replaced drain pump, water, inlet valve, assembly, and customer had a cam replaced cam customer had gotten from Whirlpool. No additional issues found with washing machine here today. ; used 1 WPW10276397 (DRAIN PUMP) from stock"

"Removed and replaced main control. Tested, dryer now heating and operating properly."

Complaint black marks under the turntable. Verified the unit functioning properly. Called whirlpool techline sr# 7736659183 cosmetic issue. Spoke to trade partners. They are covering the diagnostic trip auth # w17hc61al1

Confirmed purchase date and took picture of receipt. Checked and found one of the motor clamps missing causing motor to bounce and make noise. Ordering clamps.; ordrng 1 WP3404162 (Clamp) and 1 WPW10121316 (Clamp)

"Replaced element and switch. Tested, all burners operating properly.; used 1 WPW10434452 (Infinite switch) from stock"

Cx complaint that the units upper arm will not stay in place. I inspected the unit to confirm the complaint. I found no error codes and noticed the upper arm no longer stays attached to the manifold. The upper arm needs to be replaced to resolve the issue. Im ordering an upper manifold for the return visit.; ordrng 1 W11545334 (Upper manifold)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Door switches ordered are correct per parts diagram for this model, but are incorrect, two prong instead of three, had right switch as truck stock, replaced right door switch and is operating properly and not as sensitive.Heated in sink of hot water and steamed gasket to make it easily molded to new door, installed and sealing properly; used 1 W11396033 (LIGHT SWITCH) from stock"

"Cs complaint is of squeaking/squeak during spin, does go away. Turning tub by hand has no unusual noise.Ran self test, completed fine, noise not replicated.Looked at underside of unit and has a leaking gear case.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch assy) and 1 W11239857 (Belt) and 1 W10752283 (Wash plate) and 1 W10752187 (Wash plate screw) and 1 2xtime (2x time)"

Tech was assigned as a helper;

I replace the door tested operations heated door gasket. Insured door is now making a nice tight seal no additional issues. Found with refrigerator or reported by customer with refrigerator or freezer cooling at this time.

Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock

"I replaced cam and actuator I found cam had come apart nut came loose. Actuator would not shift after replacing cam I replaced actuator I tested operation after calibration by performing a quick wash no abnormal noises heard at this time. Everything is working properly. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

"Confirmed purchase date and took picture of receipt. Checked and found noise coming from hub. Replaced hub, tested washer. Now operating properly and quietly.; used 1 W10528947 (Hub) from stock"

"Prior to removing compressor, check inverter to ensure proper voltage to compressor. Found no power out of inverter to compressor. Checked and found that compressor kit did not include inverter. Ordering inverter and main control.Customer very upset. Says it has already been almost a month with no refrigerator. He will call Whirlpool.; ordrng 1 W11567494 (Inverter) and 1 W11595219 (Control), dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00"

"Complaint no control outlet good unit needs to be taken down to diagnose I cannot take unit down because we cant move the range out from under it ordering parts needs a make tech to take unit down ; ordrng 1 W11129648 (Control) and 1 W11244085 (Ui) and 1 WPW10531156 (Noise filter), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

Not a manufacturing defect pedestal installed incorrectly has to go back to dealer

Icemaker not working and freezer not freezing. Found no error codes for icemaker. It cycled and filled properly. Ran test 4 and found a ball of ice At capillary tube. Needs new compressor and system leak checked. ; ordrng 1 W10832994 (Compressor) and 1 Xtratime (Xtra time)

Customers complaint is ice maker not working. Found ice maker jamming up and making abnormal noise and nail arm getting stuck. Ice maker is faulty. Replaced and tested all checks ok. Please allow 24 hrs for ice production.

Replaced regulator tested oven normal burners still need conversion cust wiiil call whirlpool and have his gas company possibly do

Replaced console operation normal

Checked unit cust complaint steam clean not working checked unit found steam clean working normally

"Found unit not heating due to failed centrifugal switch in motor. Reads 115v across heater terminals when unit is in heating cycle. Unit needs new motor, will order and return. ; rqstng P&A on 1 WPW10448901 (Motor)"

Customers complaint is refrigerator not dispensing water or making ice. Found water valve energizing but there is no water hooked up to machine.

"Unit has been repetitively failing and hasnt worked since last repair, which has been an ongoing issue. Cs has just been defrosting himself. Unit was unplugged and completely defrosted on arrival.Plugged in and compressor/fans turned on with good airflow.Went into diagnostics, fc, rc, defrost sensors pass. Verified damper working. Doors all sealing fine. Dispensing door sealing.Defrost thermostat measured 4.024 at room tempReplaced harness and thermistor. With unit off not able to test defrost, cs to monitor and said to leave infaioed state if reoccurs.; used 1 WPW10383615 (THERMISTOR,FC) from stock"

"Customer complained unit door had make all the way down unit. Informed customer aesthetic issue are on,y covered for 30 days, quoted 509 for repair. Customer got upset and said she didnt want to pay for the issue, she wished someone would of told her it was just for 30 days. Verified proper operation. ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING"

Customer complained of water dripping from ice maker. Found freezer frozen over. Took off back panel and found heater harness broken. Ordering heater with harnes assembly. Scheduled return call for 6-22-23 am. Customer wanted 30min call out. Left ice maker with customer. ; ordrng 1 W11650659 (Heater with harness.)

"Customer complained unit wont run stopped mid cycle, said previous techs came and tried to fix loose wires. Found wires to capacitor broken off, ordering harness due to wires already being worked on and broken loose again. Left pre id pump with customer. Scheduled return call for ; ordrng 1 W11665968 (Harness), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Customer complained unit giving error code, wont drain. Upon arrival found f9e1 error, drain pump failure. Checked line at disposal and no debris found and pump not pushing water even when drain line is unhooked from disposal. Ordering drain pump. Scheduled return call for tue, 6-27-23( customer not available Monday) ; ordrng 1 W11462456 (Drain pump)"

"Level up and adjusted door to satisfy customer as possible, unit is working and doors stopping to specification but customer still not happy. All operations are working as designed if still having issues customer needs 2nd opinion."

Replace defective timer and check unit cycling and heating to spect timer turning off at cycle ends.

"Customer did not realize had a extended warranty so she calls while we were there and theyre going to send over a dispatch to us Please order control kit, ice maker, water valve. ; ordrng 1 W11312191 (Valve) and 1 W11535162 (Dual valve) and 1 W11115534 (Ice maker) and 1 W11533213 (Control kit), states that autho needed"

"Cx complaint that the unit intermittently starts because the lid does not lock. I inspected the unit to confirm the complaint. I found error codes: f5e2 f2e1, I cleared the codes and noticed the lid is separating near left hinge not allowing it to sit flat and lock. I replaced the lid and tested the unit for the cx. The unit is working as designed."

Cx complaint that the unit is starting at all and the door is scraping the tub when it closes. I inspected the unit to confirm the issue. The UI flashes an error code (f6e1) whenever power is on. I cycled power and it did the same thing. The unit needs a new UI control to resolve the issue. The scrapes on the upper left side as it closes. If I pull the door to the right slightly it does not scrape the tub. The unit needs new hinges to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11632709 (UI housing) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hinge)

"Replace stator, rotor and clutch then ran rinse and spin cycle and check unit working to specs."

"Check unit found not cooling properly, check Freon levels found low, add additional charge and check unit working to specs. Instruct customer to leave water bottle in freezer and observe for freezing and allowing 24hrs."

Replaced control board and ran a diagnostic cycle and a drain and spin cycle. Unit working normal. No leaks detected.

"Complaint that the oven side is not working correctly. Found both bake and broil elements has continuity but now voltage reaching both with no sound of switching on. Found good 240v to the unit. Control Board not letting me access diagnostics mode. Will order control board. ; rqstng P&A on 1 W11567368 (Control Board), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

"Inspected and found freezer door liner not holding gasket in properly causing gasket to fall off, unit needs new door with gasket, will order and she will call when part arrives. 4-6 weeks.; ordrng 1 LW10636409 (Freezer door w/gasket)"

Installed new rear rollers and removed lint from inside dryer. All checks okay. RECOMMENDED TO HAVE VENT CLEANED AND CHECKED.

"Found unit running but not cooling. Compressor running, fans running. Unit needs a new compressor, evaporator and filter drier. Will submit to insurance and order parts if authorized ; rqstng P&A on 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor)"

Found unit working properly at this time. Found vent restriction at vent hood. Instructed customer on proper venting requirements. Install and instruct.

"Inspected and found multiple problems and faults, pressure system, off balance, water ring, ui communication, unit powering on and then shutting right down and not responding, will submit estimate for main acu and ui panel and call for return date.; rqstng P&A on 1 W11400681 (Main acu) and 1 W11199207 (Harness connector) and 1 W11115285 (Ui panel.)"

"Inspected and found right rear burner not igniting, put screwdriver to tip of electrode and electrode will spark but not enough to fully ignite gas, getting weak voltage. will order parts and return. Customer requesting fri pm.; ordrng 1 W11590248 (Holder burner) and 1 W11590249 (Spark module) and 1 W10876260 (Electrode)"

Replaced hot water valve that was leaking from the solenoid area. New valve working properly and not leaking.

"Check unit found no display or operation from control, check circuit found circuit possible bad. Flip breaker on and off and display came back and unit starting working, instruct customer to have circuit checked out for connection issues."

"Tested unit and found cntrl not responding and no lights on, tried to run a diagnostics and no power to unit checked voltage and found 240v going to main cntrl and terminal block, ohmed out front fuse and found faulty. Replaced fuse and unit is no heating and operating to specs ; used 1 WPW10545255 (FUSE-THRML) from stock"

"Customer complaint of left side user interface cracking and crumbling. Fan button is responsive, fan is not turning on. Customer has had unit for almost two years and fan was working up until late last year. All other functions are ok. Wil order new UI and fan motor.; ordrng 1 W11409092 (Fan motor) and 1 W11220414 (panl-cntrl)"

"Ran diagnostics, could not get compressor to kick on. Tried new starter relay and still got nothing. Will need sealed system tech and two slots for this job. ; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (Process tube)"

Cx complaint that the units upper rack is not sliding out. I inspected the unit to confirm the complaint. I found the upper rack adjusters wheel has separated not allowing the the rack to slide out. The unit needs new upper rack adjusters to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11545795 (Left adjuster) and 1 W11551541 (Right adjuster)

"Customer complained of leak from front left side of unit. Said hes had another company out a few times. Customer said that the last tech said the door was too heavy due to being a dishwasher with a wooden panel , customer had panel off when arriving. Also found multiple screws that keep outer door secured to frame missing(took pictures) cus also said that the tub will flex when opening the door at the section the hinges are connected to the tub. Oticed tub flexing but cant determine if issue is normal or not right away, took off outer door and ran unit to check for leaks whe running. No leaks detected , put on clear door and found top spray arm malfunctioning causing irregular water patterns to door. Ordering manifold spray arm. Scheduled return call for6-26 -23 Monday am, (customer wont be home Friday) .; ordrng 1 W11545334 (Manifold spray arm)"

"Customer complained front left dual burner not lighting, found debris covering orifice and burner head was not aligned properly. Aligned burner head and showed customer how to clean orifice holes to clear debris. Showed customer unit lighting . Verified proper operation."

Replaced Evap motor and working properly; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

Units oven will not preheat and the cooktop will not get hot due to the outlet being wired incorrectly the outlet has the neutral wire and L1 switched. Instructed customer on the proper use and care of the unit.

"Customer states unit is off balance and it shakes violently. Checked unit to ensure it is level. Placed unit into a rinse spin cycle, unit is fully operational and is functioning normally. If problem only exists under load it would indicate weak suspension rods. ; ordrng 1 W11130362 (Suspension)"

Installed new fabric dispenser. Tested and verified proper operation. No leaks. All functions check ok.

Unit is giving an F3 E0 for a shorted temperature sensor. Replaced control and temperature probe unit is fully operational.; used 1 WPW10181986 (Temp sensor) from stock

"Customer states unit is making an abnormal noise. Ran a quick wash cycle, upon spin unit has a banging due to the drain hose bouncing off the back of the unit adjusted hose unit is fully operational."

Customer complaint of screen dimming on its own at times as well as unresponsive. Also seems like the door switches do not catch but i could not duplicate the door switch issue. Did see that the UI display went dim and at times while testing. Informed customer of UI price and install. Will not proceed with repairs.

Installed new motor capacitor and control unit is fully operational.

"Customer complaint of handles getting scratched, says she has had them replaced before. Quoted customer on parts and labor and has decided to just get covers for the handles. Will not proceed with repairs."

"Complaint that the unit is not cleaning properly. Ran a full diagnostic test and found no error codes. Dishwasher ran with no issues but bottom wash arm is too loose and unit missing a rack ear, back tube feeder and top wash arm. Both pumps are working correctly. Heating Element is normal. Will order all missing parts.; ordrng 1 WPW10463906 (Filter Screen) and 1 WPW10340741 (Tube Feed) and 1 WPW10327455 (Top Spray Arm) and 1 WP3400918 (Retainer) and 2 W10165274 (Screw)s and 1 WPW10491331 (Lower Wash Arm) and 1 WPW10082861 (Stop Clip)"

I replaced evaporator cover defrosted evaporator evaporator was completely frozen over. Inspected to make sure. Frost pattern is being produced on evaporator evaporator is producing a full frost pattern. No additional issues found with refrigerator cooling at this time or freezer cooling. No issues reported about freezer either.

Unit is showing a fan speed error due to a faulty tac on the cooling fan.installed new fan unit is fully operational.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

Complaint not making noise I found icemaker was had lost position. Replaced icemaker. Cycled power before unplugging icemaker tested operations. Everything is working fine with no additional issues found at this time. I performed test number 97 and 120 icemaker filled with water. Cycled fine.

"Found blower wheel cracked and motor shaft warped. Tore down dryer replaced both the blower wheel and drive motor. Checked all components to dryer while it was broke down and all parts are operating normally. Removed lint from bottom of dryer and blower wheel assembly, also cleaned lint filterUnit ran and checked okCALL COMPLETE JL"

"Cockroach infestation all over oven cannot service oven due to cockroach, infestation. Customer sprayed electronic control board down with cockroach. Poison control is saturated with poison. Cooktop is also saturated with poison control has cockroach feces all over it. Infinite switches also have feces from cockroaches all over switches."

"Complaint dryer overheating with towels towels extra hot to the touch. I found control relay sticking customer declined control replacement today. I inspected heater to see if it was grounding out anywhere. No issues with Heater and Inspected thermostats. No issues with thermostats. Inspected vent never issues with venting on inspected rollers. Customer said unit was making abnormal noise. No issues with rollers or idler. I did find a little bit of rust on the idler arm, but no issues found customer said unit got so hot. She was afraid it was gonna catch the house on fire. I could not find anything that was Bert. No issues with wiring nothing grounding out."

"Replace compressor verified frost pattern for frost pattern on single evaporator core in freezer, tested operations no leaks using soap bubbles by Nu Calgon. No additional issues found with refrigerator cooling at this time. I did find waterline was leaking not fully secured at wall connection upon arrival. Wall is slightly discolored, but it could be just due to the wall never being painted. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

"Inspected and found air damper struggling to open, replaced air damper and cycled, tested fine.; used 1 WPW10594330 (DAMPER CNTRL) from stock"

"Inspected and found stuck lite relay on control board, replaced with new control board and tested fine.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"

"Inspected and found water leak thru door seal, replaced door seal and cycled, tested fine.; used 1 W11483553 (GASKET) from stock"

I replaced previous parts that were ordered I tested and inspected for leaks no leaks found dishwasher is operating normally. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Disassembled microwave and replaced magnetron. Reassembled and tested, heating and operating properly.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

"Replaced console and ACU control. Turned breaker back on. Set time and date and ensured correct model and serial were stored. Tested oven, all functions operating properly."

"Replaced control, ran calibration. Tested washer, all functions operating properly."

Found stator motor bolt holding housing together was loose allowing brake housing to slide down causing a noise. Checked all components underneath machine everything was working properly. Reattached stator assembly and tightened bolt back down will glue. Unit was ran and checked okCALL COMPLETE JL

"Replaced both fresh food and freezer doors transferred over parts from old freezer door to new one. Also, replaced damper motor assembly due to loud noise. Customer had all shelves out of fridge upon arrival so we left them out for the customer at end of job.had to tape wire harness so it would not rub bottom door hinge. Checked all operations of unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

"Found right hinge assembly broke, the spring was completely damaged. Also checked left hinge assembly it was still in good mechanical working order, went ahead and changed it as well. After replacing both spring hinges door was back to normal operating procedure. Ran unit thru test cycle all operations are normal. Unit ran and checked ok"

"Check unit found door lock strike broken off door not locking, replace door lock assembly then calibrate unit and check unit working to specs. Leave unit on clean cycle and instruct customer to use clean cycle once a month and use less soap."