We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Marshville, NC 28103
Jonathan J.
Job Details:
04/16/2024
Complaint washing machine will not drain water with fill will not agitate though will not do anything Phil. I found main control board has experience a thermal event underneath board. Also found main wiring harness going to drain pump is broken and open. Also drain pump has resistance of two ohms should be about 18 oh. Unit will need drain pump harness and main control to fix customer declined estimate is going to look at replacing unit.
We serviced a
WHIRLPOOL WASHER
Model Mvwc565fw1
Near Enfield, CT 06082
Chuck M.
Job Details:
04/16/2024
"Customer complaint is that washer was shaking and walking. Inspected and found Hub and suspension worn. Replaced Hub and suspension. Tested and washer checked ok. ; used 1 W11130362 (SUSPENSION), and 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Middletown, CT 06457
Jeremy B.
Job Details:
04/16/2024
Natalies new valve and tested found no leaks. Filled liner and ; used 1 212643 (SEALER-GUM) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
04/16/2024
Customers complaint is dryer keeping cloths damp. Tested and found dryer heating and cycling properly. Adjusted vent so there is better air flow. Matti yes customer on proper load setting all checks ok.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hartford, CT 06106
Ruben C.
Job Details:
04/16/2024
Replaced basket and all straps tested operation normal ran diagnostics spinning normally with no clothes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newington, CT 06111
Ruben C.
Job Details:
04/16/2024
Checked unit cust was concerned with sizzling sound from freezer advised cust this is normal defrost cycle sound adj hinge on door tested normal
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, CT 06111
Ruben C.
Job Details:
04/16/2024
Checked unit found unit went off balance so severe it tore harness off drain pump gearcase is grinding as it spins actuator not shifting as well could not remove agitator ordering gearcase agitator basket lower harness. And actuator 2 times ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11481722 (Actuator) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11513243 (Basket) and 1 W11551646 (Lock nut) and 1 W11590868 (Lower harness)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Newington, CT 06111
Ruben C.
Job Details:
04/16/2024
Replaced dispenser and control left insulation with cust cust will have unit pulled out at he convenience to install insulation unit has molding on sides cust was worried we could damage took pics of molding
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Wethersfield, CT 06109
Ruben C.
Job Details:
04/16/2024
Checked unit found pulley worn and rollers worn replaced roller kit tested operation normal ; used 1 4392067 (Roller kit) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Farmington, CT 06032
Ruben C.
Job Details:
04/16/2024
Checked unit unit is working normally but Costco told cust vent would be covered to install new one this is not correct did ask cust if she wanted to pay to install new one cust declined
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVY01
Near Farmington, CT 06032
Ruben C.
Job Details:
04/16/2024
Can not work on unit infested in comp compatment with rat droppings took pics
We serviced a
KENMORE WASHER
Model ="110.22532511"
Near Franklin, MA 02038
Aimee Z.
Job Details:
04/16/2024
Found needs new suspension rods and belt the Gearcase is alsoGetting noisy.Cust buying new
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cheshire, CT 06410
Jimmy R.
Job Details:
04/16/2024
"Tested washer and found unit would not start a wash cycle found unit would come on sense and sit there then drain out and shut off, ran diagnostics and found unit not engaging agitator checked slider and found otter shell had come off causing it to not grab clutch.replaced slider and recalibrated unit ran a wash cycle and unit is now working to specs ; used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details:
04/16/2024
"Removed and replaced drive motor, capacitor and control. Reassembled, tested, motor still not starting. Called tech line spoke to Aaron SR# 7738904156. Checked motor winding continuity at control board. No continuity between black and orange wires. Checked continuity at motor, all checked good. Replaced wiring harness from t/s 1-W11643701. Tested, motor and all other functions now operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Granby, CT 06035
Mike K.
Job Details:
04/16/2024
"Replaced control and vent motor assy. Tested fine in normal cycle, filled and went into wash fine. Cancelled and drained fine.Ran diagnostic cycle, completed fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01119
Chris B.
Job Details:
04/16/2024
Complaint that the unit is not cooling properly. Found frost in the freezer side due to door not closing properly. Found no the rails not pulling door shut. Found water leaking from the top hinge when calling for water on dispenser. Found water line not pushed in tight. Readjusted line and no leaks detected.
We serviced a
KENMORE WASHER
Model ="110.26002010"
Near Springfield, MA 01104
Chris B.
Job Details:
04/16/2024
Complaint that the washer is not ringing out the clothes properly. Found unleveled and shutting down on spin cycle. Found problem with control board on the pressure sensor. Parts no longer available. Trip charge already collected from the office.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADT2
Near Springfield, MA 01104
Chris B.
Job Details:
04/16/2024
Complaint that the unit is leaking water from the bottom left side corner. Found unit leveled to the front. Adjusted the dishwasher from left to right and to the rear. Ran two diagnostic cycles and a quick cycle and small leak on the corner. Will order gasket.; used 1 W11498831 (GASKET) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Franklin, MA 02038
Aimee Z.
Job Details:
04/16/2024
Installed new suspension rods and ran a spin test completed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Mooresville, NC 28117
Robert A.
Job Details:
04/16/2024
Cx complaint that the units top rack does not slide in and out. I inspected the unit to confirm the complaint. I found the top of the tub has a dent causing the upper portion of the tub to descend. The unit needs a new tub to resolve the issue. Im ordering the part for the return visit. The return visit needs a **2CT**.; ordrng 1 W11409866 (Tub assembly)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Mooresville, NC 28117
Robert A.
Job Details:
04/16/2024
Cx complaint that the vent cover does not stay in place.I inspected the unit to confirm the complaint. I found the vent cover not secure. I fully secured the vent cover and tested the unit for the cx. The unit does not leak and works as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
04/16/2024
"Tested unit and found machine would just keep filling and never stop to wash ran diagnostics and found error F8e1 long fill checked valve and found valve not shutting down when in a rinse cycle causing issue, replaced valve recalibrated unit and machine is now filling and shutting off.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Brookfield, MA 01506
Gary V.
Job Details:
04/16/2024
"Inspected and found no fault codes, ran auto test and ran through no problems. No defects found. Unit operating as designed. Customer may have had off balance load.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
04/16/2024
Installed all new parts and then ran calibration then self test then started a bulky cycle all checks ok. ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE
We serviced a
KITCHENAID RANGE
Model KMHS120ESS11
Near Charlotte, NC 28214
Robert A.
Job Details:
04/15/2024
Cx complaint that the units control display intermittently works. I inspected the unit to confirm the complaint. I found the control display is incorrect according the the user selections. The unit heats as designed. The unit needs a new control board and bulb to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11545876 (Control board) and 1 W11194422 (UI control) and 1 8206232A (Bulb)
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Cornelius, NC 28031
Robert A.
Job Details:
04/15/2024
"Cx complaint that the unit is building water in he detergent reservoir. I inspected the to confirm the complaint. I found no error codes. I ran the detergent pump, it successfully pumped the detergent. I found the detergent dispenser is separating allowing water into the detergent area. Im ordering a new detergent dispenser to resolve the issue. ; ordrng 1 W11524106 (Detergent dispenser)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gastonia, NC 28056
Ryan S.
Job Details:
04/15/2024
"Found noise from gearcase, thought it was slider but slider was good. Ordering gearcase due to shaft slipping. Informed customer office will call when part comes in. Unit has another ticket with a dryer on it. Will return same day. ; ordrng 1 W11449841 (Gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FTX03
Near Enfield, CT 06082
Gary V.
Job Details:
04/15/2024
"Inspected and found main control board, clicking on and off, causing the display to flicker. Compressor is still running and unit is still cooling but needs main control board will order and return.; ordrng 1 W10801766 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
04/15/2024
Checked and found only a few lights on control work. Nothing on the display. Would not enter diagnostics. Ordering control and console. Checked part availability and scheduled return for 4/19 PM.; ordrng 1 W11672041 (Control) and 1 W11660284 (Console)
We serviced a
SAMSUNG WASHER
Model WF45R6100AW/US
Near Southwick, MA 01077
Mike K.
Job Details:
04/15/2024
Found a leak coming from the dispenser housing. Verified with housing that part is nla.Collected for service call only
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Suffield, CT 06093
Mike K.
Job Details:
04/15/2024
"Unit is under Costco 1yr additional warranty per service bench.Unit had stopped cooling, then lights all went off blinking on/off. Cs unplugged plugged in and same, then after awhile it said po and once confirmed went back to normal operation.Intermittent power issue. Ordering control boards.; ordrng 1 W11224256 (Control board) and 1 W11636543 (U/I control)"
We serviced a
JENN-AIR DISHWASHER
Model JDB3600AWX5
Near Suffield, CT 06078
Mike K.
Job Details:
04/15/2024
Ran cycle and found leak coming from sump assy. Quoted for sump/labor and 1 toe panel retaining net as would not lock.Quoted for latch/labor and accepted. Paid with one check #415 for three appliances; ordrng 1 WPW10234567 (Sump assy) and 1 WPW10503548 (Retainer)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hartford, CT 06106
Ruben C.
Job Details:
04/15/2024
Checked unit ran diagnostics normal cust does not have adequate water supply cold water not going in cust must remedy this
We serviced a
KITCHENAID KITCHEN
Model KDTE104KPS1
Near Davidson, NC 28036
Robert A.
Job Details:
04/15/2024
Cx complaint that some buttons on the UI did not work. I inspected the unit to confirm the complaint. I found the an error code: f10e2. I cleared the code and ran a service cycle. All components passed with no issues. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11622500 (UI panel)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near South Windsor, CT 06074
Amanda R.
Job Details:
04/15/2024
F0e2 over suds F5e2 lock failure errors started vinegar bath completed cycle normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
04/15/2024
"Removed and replaced user interface. Reassembled, tested, all components and functions now operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Charlotte, NC 28277
Mitch H.
Job Details:
04/15/2024
"Customer says dishwasher leaks intermittently from lower left corner of door. Tested dishwasher and checked. No leaks from underneath, valve, pump, drain all good. Unable to duplicate problem at time of visit. Based on customer complaint, ordering lower seal and door seal. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11498831 (Seal) and 1 W11252794 (Lower seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near South Windsor, CT 06074
Amanda R.
Job Details:
04/15/2024
Water coming to unit not dispensing needs new valve ; ordrng 1 WPW10238100 (Valve) and 1 WPW10279866 (Valve)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Enfield, CT 06082
Gary V.
Job Details:
04/15/2024
"Installed main control board and thermistor cycle back on, unit started cooling, please allow 12 to 24 hours for temperatures to regulate."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Wilbraham, MA 01095
Chris B.
Job Details:
04/15/2024
Replaced part and unit running normal. Ran two diagnostic cycles and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Medway, MA 02053
Aimee Z.
Job Details:
04/15/2024
Installed new tine up kit and tested complete; used 1 4392067 (Tune up kit) from stock
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Millis, MA 02054
Aimee Z.
Job Details:
04/15/2024
"Found no error codesExplained Wrinkle preventIf you will be unable to remove a load immediately, touch Wrinkle Prevent to add up to 150 minutes of periodic tumbling to help reduce wrinkling. On steam models, on some cycles, you may select the +Steam setting to add a short steam cycle after 60 minutes to help smooth out wrinkles.Wrinkle controlif need additional time after drying or when want to freshen up mist and toss is Permanent press settings can help remove and reduce wrinkles with a medium heat and cool down. This cycle may be labeled as wrinkle control on Whirlpool? dryers, with some models featuring a dedicated Wrinkle Shield option to help keep wrinkles from setting into clean, dry fabrics.Found working as intended"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Ludlow, MA 01056
Chris B.
Job Details:
04/15/2024
Complaint that the unit would stop cycling within the 5min. mark. Found error code F9E1 and F10E2 First two diagnostic cycles water was very cold and after the third test water was hot. All 4 diagnostic cycles ran through normal with no error codes present. Mentioned to the customer to run the hot water on the faucet before cycling the dishwasher. Not issues found with the unit.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Charlotte, NC 28277
Mitch H.
Job Details:
04/15/2024
"Disassembled, removed and replaced dispenser assembly and hose. Reassembled, tested, no leaks from dispenser, bellows or anywhere else. Washer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC3
Near Hartford, CT 06106
Ruben C.
Job Details:
04/15/2024
Checked unit found gearcase seizing up leaked oil could not get agitator off found need gearcase rotor stator clutch slider Lower harness could not get out of diagnostics ordering control as well need 2 times; rqstng P&A on 1 W10752187 (Screw) and 1 W10752283 (Impeller) and 1 W10811957 (Basket) and 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11130532 (Harness) and 1 W11458146 (Control) and 1 Time (Extra time)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4900BW1
Near Wrentham, MA 02093
Aimee Z.
Job Details:
04/15/2024
"F7e1 motorF7e7 motor fault open winding F5e4 lock open between washesFound open winding on the motor, is shifting to spin Needs motor and capCust buying new washer"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HB3
Near Bellingham, MA 02019
Aimee Z.
Job Details:
04/15/2024
"Found a crack in outer door panel bottom, 3 inches from the control panel.Took photos ; ordrng 1 W11206159 (Outer door)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near West Hartford, CT 06107
Ruben C.
Job Details:
04/15/2024
Checked unit ran diagnostics normal no error codes unit might have been in demo mode cleared control unit started normal both waters going in and agitating and spinning normally
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near West Hartford, CT 06119
Ruben C.
Job Details:
04/15/2024
Checked unit could not get into diagnostics unit going directly to done ordering control and harness cust speaks Spanish need me to return Ruben; ordrng 1 W11643701 (Harness) and 1 W11626074 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
04/15/2024
Washer not powering on. Found 120vac at control. Cant enter diag. Needs new control and panel. ; rqstng P&A on 1 W11478526 (Panel) and 1 W11419171 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
04/15/2024
Installed new inlet valve. Customer to hook dishwasher up and run a cycle.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
04/15/2024
"Installed new control and tested found cam scraping. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHILE DISHWASHER
Model WDT730PAHZ
Near Newington, CT 06111
Jeremy B.
Job Details:
04/15/2024
Water leaking from bottom of diverter. ReplacedMotor sump assy and tested all checks ok. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Newington, CT 06111
Jeremy B.
Job Details:
04/15/2024
Washer stopped mid cycle. Found broken wire to drain pump. Tried repairing but there are a couple breaks. Needs new. ; ordrng 1 W11643701 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Cornelius, NC 28031
Robert A.
Job Details:
04/15/2024
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas. I found the IM harness was broken. I replaced the IM and tested the unit for the cx. I collected the payment in full by CC.
We serviced a
WHIRLPOOL REFRIGERATOR SID
Model ED2KHAXVT01
Near Prospect, CT 06712
Jimmy R.
Job Details:
04/15/2024
"Installed new thermostat and fridge came right on and started to cool properly, checked evaporator frost pattern and unit is frosting up and working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Waterbury, CT 06708
Jimmy R.
Job Details:
04/15/2024
"Tested unit and found errors F8e3 over flow F5e2 door lock error f3e1 water level system error F9e1 long drain checked a drain cycle and found unit pumping water out but slowly, removed pump and found water in pump housing motor replaced drain pump and ran a test cycle. Checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W10599356 VALVE , used 1 WPW10605427 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06704
Jimmy R.
Job Details:
04/15/2024
"Tested unit and found machine would not start a wash cycle found unit would start sense and go right to done never washing or draining. Ran diagnostics and found errors F9e1 long drain checked pump and found harness had broke on the downward side causing no power to pump and unit to not operate. Fixed harness and secured to stop issue from happening ran a calibration and wash cycle, all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Waterbury, CT 06708
Jimmy R.
Job Details:
04/15/2024
"Tested washer and found unit going out of control when ramping up for a spin cycle, checked tub and found unit bouncing all over with no clothing in machine checked suspension and found faulty causing issue with spinning and banging. Replaced suspension kit and recalibrated unit ran a wash and spin cycle and all functions now working to specs ; used 1 W11130362 (SUSPENSION) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
04/15/2024
Customer complained of o cool. Said ice had built up. Unit had been unplugged. Found partial frost pattern from ineffective compressor. Found defrost system good and fan working. Quoted 953$ for repair. Customer denied repair collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB10
Near Enfield, CT 06082
Gary V.
Job Details:
04/15/2024
"Concern is noise, inspected and found all fans and compressor running normally with good temps in both compartments, no noises detected at this time. All functions cycling normally."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
04/15/2024
"Customers couldnt find receipt, unit had a 0 at end of model number not 1, serial number comes back as July-11-23 manufacturer date. So using that a proof of warranty. Customer complained unit leaking , found unit balance, found one suspension rod had came loose . Reattached rod. Informed customer on proper loading procedure incase shes getting unit off balance. Found one leg was bent a bit. Leveled leg and unit not level. Unit now working and no leaks."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Newington, CT 06111
Jeremy B.
Job Details:
04/15/2024
Customers complaint is dishwasher not filling with water. Ran self test and everything worked properly. Started a normal cycle and a heavy duty cycle cant duplicate and problems. Left part with customer. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Denver, NC 28037
Ryan S.
Job Details:
04/15/2024
Customer signed damage waiver to take down. Installed new microwave fan. Verified proper operation showed customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Newington, CT 06111
Jeremy B.
Job Details:
04/15/2024
"Condensation forming on freezer door gasket. Used adhesive and filled in liner and casing. Im he damper is making a loud noise while cycling and the ice box fan is loud and pulsating needs new. ; ordrng 1 WPW10479155 (Control damper) and 1 W10846539 (Ice box fan), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stanley, NC 28164
Ryan S.
Job Details:
04/15/2024
"Customer complained dispenser not working. Found dispenser not recognizing being filled. Checked valve to dispense , was good. Filled drawer with detergent. Cycled unit power. Unit not seeing disposer filled. Was able to push spring on drawer and deferent would come out. And tried to clean disposer knob, but no detergent dispensed during service mode test. Ordering dispenser assembly and pump. Scheduled return call for 4-19-24 pm.; ordrng 1 W11621181 (Dispenser assembly) and 1 W11596130 (Pump)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near East Hartford, CT 06108
Amanda R.
Job Details:
04/15/2024
Replaced wire harness operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06040
Amanda R.
Job Details:
04/15/2024
Washed something heavy shield broken belt worn pulley shaved put belt back on to use while we order parts ; rqstng P&A on 2 W11573574 (Screw)s and 1 W11409708 (Shield) and 1 W11239857 (Belt) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Vernon, CT 06066
Amanda R.
Job Details:
04/15/2024
Replaced control not draining replaced wire harness tested multiple times draining normally ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Vernon, CT 06066
Amanda R.
Job Details:
04/15/2024
Replaced sump assembly tested operation normal
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Stafford, CT 06076
Gary V.
Job Details:
04/15/2024
"Inspected and found unit tripping fuses, attempted to replace fuse and found door switches shorted, will order parts and return.; ordrng 1 W11551761 (Switch assy) and 1 W11551558 (Switch assy) and 1 W10422269 (Noise), used 2 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlton, MA 01507
Gary V.
Job Details:
04/15/2024
"Installed compressor and ran vacuum, found no leaks, recharged and unit started cooling, please allow 24-48 hours for temps to regulate.; used 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Charlton, MA 01507
Gary V.
Job Details:
04/15/2024
"Installed evap fan motor and cycled, tested fine. Also found water feed line to unit in back is corroded and needs to be replaced, and informed customer.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Waterbury, CT 06708
Jimmy R.
Job Details:
04/15/2024
"Installed new separator and covers ran water threw dispenser several times trying to make it stick and water would flow normally, all operations now working to factory specs"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
04/15/2024
Complaint Timer knob will not spin dryer will not start. Special Project S15110. Technical Service Pointer #: W11693378 Rev C Action Required: MandatoryRelease Date: February 2024 Office to call customer when parts come in parts on special order.; ordrng 1 W11708423 (MTG KNOBLGE ASSY) and 1 W11685947 (Timer)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Monroe, NC 28112
Jonathan J.
Job Details:
04/15/2024
Complaint fan is not turning on not venting out not taking the fumes outside. I found that fan motor was unplugged causing issue to occur. I reconnected connector tested operations working properly on all settings both speeds. No additional issues reported by customer with microwave at this time.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Weddington, NC 28104
Jonathan J.
Job Details:
04/15/2024
I replaced dented out door panel stainless steel glass door assembly tested operation of oven. Didnt let unit get up to 100? verified broil and bake element and convection elements are all working fine no further issues found unit at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/15/2024
Complaint rattling noise when door is opened or closed. I found noise is caused by defective damper motor. Ordering new damper motor control.; ordrng 1 WPW10479155 (DAMPER CNTRL)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/15/2024
"Complaint squealing noise and rattling noise. I found noise was caused by idler pulley that was failing. Also found bulkhead had a screw that was missing, causing rattling noise to occur as well. screw was laying in the bottom floor inside of dryer cavity. No additional issues found with dryer dryer is operating quietly and normally..; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/15/2024
I replaced thermostat and ignitor I tested convec setting per customer request convection fan is turning on in cycle like it is supposed to oven is heating fine customer using dial thermostat to check temperature of oven. Thermostat is off by about 31? give or take. No further issues found at this time with oven.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/15/2024
"Complaint water leaking from left side of washing machine flowing towards the middle of the floor have to unplug washing machine before starting any cycle sometimes multiple times washer will not start. Screen goes blank, but light is on. I found leak as caused by service pointer. Washing machine tub ring is the old style needs to be updated to the new style. Also found fabric softener dispenser is overflowing in diagnostics was able to place unit into service diagnostics and duplicated screen going blank. Also found corrosion soap loading dispenser harness will need new dispenser and tank cleared f3E5, F0E5 inspected suspension rods and gear case in ordering user interface tub, ring, fabric softener, dispenser, and soap dispenser assembly to fix; ordrng 1 W11590590 (Tub ring) and 1 W11569112 (Dispenser) and 1 W11413407 (Housing dispenser assembly) and 1 W11413340 (Drawer) and 1 W11478525 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, CT 06710
Jimmy R.
Job Details:
04/15/2024
"Checked over unit and found items freezing in fridge section checked temps in fridge and found reading 33 degrees unit is set to recommend settings, wile checking fridge noticed door gasket not sealing on left side letting warm air in and unit to run continuously causing the freezing. Leveled unit to bring door up added silicone around cabinet to fill in a big gap heated door gasket to creat a good seal and for it to stay in place. Advised unit will need 24-48 hrs so temps can regulate all operations are now working to proper specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE5243DQB
Near South Hadley, MA 01075
Mike K.
Job Details:
04/15/2024
"Complaint of unit not spinning, had taken unit out, when plugged in it did spin out fine. Inspection showed leakage from gear case assy. Quoted for gear case/labor with understanding possible more parts needed , depending how easily unit comes apart and findings once can inspect other parts.Denied, collected for service call"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near South Hadley, MA 01075
Mike K.
Job Details:
04/15/2024
"Door switch was shorted, was able to repair and unit is operating properly."
We serviced a
SAMSUNG RANGE
Model NX58R5601S/AA
Near Easthampton, MA 01027
Mike K.
Job Details:
04/15/2024
"Bake not heating, gas stove. In testing glowed and didnt light. Verified broil and burners working. Replaced bake igniter and preheated to 350 fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Huntersville, NC 28078
Robert A.
Job Details:
04/15/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Huntersville, NC 28078
Robert A.
Job Details:
04/15/2024
"Cx complaint that the unit was not spinning. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. I put 2 blankets in the dryer and ran it for 10 minutes. The unit ran fine with no issues. However when I opened the unit and held the door switch down, the unit ran but when I applied pressure to the drum it stopped and did not continue to spin when I released my hand. The motor pulley is worn not allowing the belt to fully catch. The unit needs a motor and blower wheel to resolve the issue, Im ordering the parts for the return visit.; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (Motor) and 1 661570V (Belt)"
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDB-3
Near Charlotte, NC 28277
Mitch H.
Job Details:
04/15/2024
Checked and found spark igniter for right side burners not working. Left side operating properly. Checked parts and found igniter is available but module and related parts are no longer available. Advised customer of this and explained that igniter is only part available and if module is needed it would be unrepairable. Quoted customer for repair and saved estimate. She will make a decision and let us know. Collected for service call on cc.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Fort Mill, SC 29707
Mitch H.
Job Details:
04/15/2024
"Found dryer would not power on. Tested and found only 113v at terminal block. Unplugged dryer, checked outlet, has 240 at outlet. Disconnected cord from terminal block, tested cord, good. Found short in wiring harness. Ordering harness and control. Checked part availability and scheduled return for 4/19 AM.; ordrng 1 W11618916 (Control) and 1 W11700548 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Thomaston, CT 06787
Jimmy R.
Job Details:
04/15/2024
"Ran washer and found when unit would ramp up to spin it would start to squeal then stop, checked belt and found belt had stretched causing it to slip on pulley and wear it down. Replaced cam and belt recalibrated machine and all operations are now working to specs ; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Thomaston, CT 06787
Jimmy R.
Job Details:
04/15/2024
"Tested unit and found fridge section freezing items on top shelf and lower checked temps in fridge and freezer found fridge reading 27 degrees on top shelf and 30 degrees on lower freezer was reading 10 degrees on middle shelf. Removed cntrl and checked thermistor and air flow found air flowing ohmed thermistor and found reading 3.15kohms at 30 degrees sensor is off, replaced and let unit run checking frost pattern and found good. Advised customer on keeping large items on top shelf in front of air duct also dumping ice when not using to stop from clumping up. Checked all other operations and unit is now working to specs ; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
MAYTAG DRYER
Model MDET336AYW
Near Holyoke, MA 01040
Chris B.
Job Details:
04/15/2024
"Complaint that the unit is making noises and not turning. Found bad motor, idler pulley and belt. Quoted parts and labor but customer prefers not to fix for its age."
We serviced a
MAYTAG DRYER
Model MEDC300XW1
Near West Springfield, MA 01089
Chris B.
Job Details:
04/15/2024
Complaint that the unit is making noises while tumbling. Found clogged belt and drum seal. Removed debris and unit running normal. No more noises present. Mentioned to the customer to have the venting cleared out.
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Stanley, NC 28164
Ryan S.
Job Details:
04/15/2024
Customer complained door sagging on left side. Also hard to pull out and push in. Unit is a new build. Found installation was issue with sagging. Builder was there showed him so he could fix the installation issue. But found hinge slider broken on left side. Ordering hinge sliders. Scheduled return call for ; ordrng 2 WPW10188461 (Sliders)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Dallas, NC 28034
Ryan S.
Job Details:
04/15/2024
Customer complained unit not cleaning. Found unit filled but sump not working. Found power to sump. Replaced sump from ts. Ran unit through service mode and all functions working. started quick wash and unit started washing. Verified proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
04/15/2024
"Found light switch of left side fresh food section broken. Replaced switch. Door gaskets tearing needs new. ; rqstng P&A on 1 W10830283 (Gasket) and 1 W10830162 (Gasket), dspstn on spec-tagged invntry: 1 W11043014 BULB LED , used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Hebron, CT 06231
Jeremy B.
Job Details:
04/15/2024
Found broken lid strike. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL RANGE
Model KFED500ESS
Near Bolton, CT 06043
Amanda R.
Job Details:
04/15/2024
Missing model and serial dog tags needs to call whirlpool and get them sent to them
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, CT 06095
Ruben C.
Job Details:
04/15/2024
Installed screw on kick plate tested unit normal
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Springfield, MA 01104
Chris B.
Job Details:
04/15/2024
Complaint that the grates are cracked. Found both grates defective. Office mentioned that this part are not covered and considered cosmetic. Customer will contact Whirlpool for this issue. ; ordrng 1 W11465357 (Grate Set)