We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, CT 06085
Chuck M.
Job Details: 10/04/2023
Customer complaint is that dishwasher control panel has error code F6e1. Confirmed error code. Cycled power and error code remained. Console is peeling away too pic. Ordered console and control. Will use control panel on return visit. ; ordrng 1 W11506011 (Control) and 1 W11460909 (Console White)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/04/2023
Customer complaint is that washer shakes too much. Found drain hose pushed down drain pipe too far causing slow drain. Ran diagnostics test cycle and calibration successfully. Found control panel glitching. Ordered control panel. ; rqstng P&A on 1 W11319991 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model mhwe300dw
Near Bloomfield, CT 06002
Chuck M.
Job Details: 10/04/2023
Customer complaint is that washer had error code F21 long drain. Inspected and found debris in filter. Cleared and tested. Washer checked ok.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 10/04/2023
Customer has not obtained POP as of yet. Need to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Denver, NC 28037
Ryan S.
Job Details: 10/04/2023
"Retuned to install control ordered by previous tech. Installed part and reassembled, ran diagnostic cycle and valve started spraying out water during sensing cycle and unit started leaking from door again. Called techline. (Valve relay J8-1 / j8-3 ) called techline to inform valve is spraying during diagnostic cycle and only cut off when door was opened. Techline said too much pressure coming out of valve, try to see if too much pressure at home, if valve is operating properly. Sr#7737477975 . Checked pressure and pressure is high but cant check exact pressure. valve is cutting off when replay cuts off. During normal operation and running during sensing. Informed customer unit is working as designed, cloths being added to load or reducing water pressure to machine will solve issue. Customer said he will try that and wife was upset and wanted to exchange dryer. Husband was really nice and understanding."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/04/2023
Found hi limit cut off open causing no heat. Replaced cut off. Tested and verified proper operation. All functions check ok. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/04/2023
Installed new evap cover. Tested and verified proper operation. All functions check ok.
We serviced a
INGLIS DRYER
Model IED4400VQ1
Near Chicopee, MA 01020
Mike K.
Job Details: 10/04/2023
"Unit not heating, getting 240vac at terminal. Found open heating element. Wiring damaged to thermostat. Quoted for hi limit thermostat kit and heating element. Approved.Replaced thermostat and element. Tested on timed dry and heating properly.Cs also said unit just kept running when failing to heat, verified timer action on timed dry, sensor dry would have kept going as long as clothes were wet.; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/04/2023
Installed new valve and ice maker. Tested and verified proper fill and operation. All functions check ok.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/04/2023
Found unit is heating and drying. Complain of loud noises during operation. Found worn drum slides causing loud noise. Order and replace drum slides and roller kit. ; ordrng 1 279441 (Drum slide) and 1 4392065 (Repair kit)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/04/2023
Customer complained unit wont wash. Ran service diagnostic and found shifter making shift noise but not shifting. Found arm to shift actuator out of cam and loose. Replaced actuator from ts. Ran service mode again and unit now switching from agitate to spin . Verified all other functions working and unit is working as designed. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 10/04/2023
Returned to install harness and pump. Installed parts and ran serove mode to test all functions. Verified pump working along with all other functions. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, NC 28262
Robert A.
Job Details: 10/04/2023
"Cx complaint that the units LR roller does not rotate scraping the floor. I inspected the unit to confirm the complaint. I found the frame bent causing damage to the axle and wheel. I tried to replace the axle and wheel, the axle can not be fully inserted because the bent frame where the axle inserts into the frame. With the wheel I place it does not rotate still scraping the ground. I called techline to document the issue, the damaged area is not a serviceable part. I called trade care as well as instructed by techline.Sr7737476786"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Vernon, CT 06066
Amanda R.
Job Details: 10/04/2023
Replaced all parts tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/04/2023
Recently starting leaking out of vent assembly when door is opened al the way needs new vent and control replaced ; rqstng P&A on 1 W11410065 (Control) and 1 W11649995 (Vent) and 1 W11649995 (Gasket) and 1 W11545290 (Deflector)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28211
Jeff L.
Job Details: 10/03/2023
Advised customer to have breaker checked this time the unit ran for about 5 minutes and tripped and I had to try and reset several times before the breaker reset.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS6A
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 10/03/2023
120 coming in at blockAnd 120 at black to ground 0 white to ground with door shutWhen door closed had power to control when open didnt have power; ordrng 1 5304512731 (Cntr) and 1 5304525219 (Door switch)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Charlotte, NC 28213
Robert A.
Job Details: 10/03/2023
"Cx complaint that they are having the same issue. I inspected the unit to confirm the complaint. I found the UI flashing f9e1. I checked the drain pump connector at the control board, it was secure. I checked ohms and continuity from the control board J6 connector: 3.6 ohms reading but it had continuity. I checked the connector at the drain pump and found the black wire had a break but was not fully disconnected allowing intermittent success. I repaired the harness and wrapped it in e-tape. I started a normal cycle and let it run until it the rinse cycle. The unit is working as designed. I called techline to document the issue.Sr7737473371"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Amanda R.
Job Details: 10/03/2023
Replaced high limit fuse tested operation normal
We serviced a
WHIRLPOOL OVEN
Model W0C54EC0HS03
Near Walpole, MA 02081
Aimee Z.
Job Details: 10/03/2023
Wrong cntr panel ; ordrng 1 W11297728 (As console)
We serviced a
MAYTAG RANGE
Model CWG3600AAB26
Near Palmer, MA 01069
Roger R.
Job Details: 10/03/2023
Unit had F2E0 code for over temperature. Quoted $159.99 for sensor and $239 labor rate.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFWo
Near Dudley, MA 01571
Chris B.
Job Details: 10/03/2023
Complaint complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS6A
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 10/03/2023
120 coming in at blockAnd 120 at black to ground 0 white to ground with door shutWhen door closed had power to control when open didnt have power; ordrng 1 5304512731 (Cntr) and 1 5304525219 (Door switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/03/2023
Replaced control board unit still did not work I found the unit wired wrong I corrected wiring and put control on just in case of any internal damage. All components are working and operating normally. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Charlotte, NC 28214
Robert A.
Job Details: 10/03/2023
Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor and fans are working fine but the evap is covered in ice. I removed the ice and found the brown defrost heater wire disconnected as well as the temp sensor not on the insulated sleeve. I secured the brown wire and put the temp sensor in the correct position. I tested the unit for the cx. The unit is working as designed. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28214
Robert A.
Job Details: 10/03/2023
"Cx complaint that the unit is making a weird sound of leaking water while it runs. I inspected the unit to confirm the complaint. The unit is cooling fine, the compressor and fans are working fine as well. I let the unit run for 20 min and did not hear the noise. The sounds was probably from the defrost cycle, there is no water hooked up to the unit. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Denver, NC 28037
Ryan S.
Job Details: 10/03/2023
"Came to install parts ordered by previous tech. Installed motor and installed belt due to belt being stretched. Ran unit and in high speed spin inner drum started shaking. Inspected inner drum and found inner drum is crooked. Tried to tighten inner drum but nut is tight. Needs inner drum. Told the husband Im ordering an inner tub to check part for damage and call office when part arrives to schedule return call, Customer ( wife ) said it sounds way worse than it did before. her I wasnt here on the first call I replaced the motor and now you can tell the drum is off balance . She got irate and started cussing saying that Im not an ignorant bitch its worse than when you showed up. She said can I use it. I said I wouldnt it will get off balance and started to cuss more. Ordering inner basket. ; rqstng P&A on 1 W10554251 (Inner basket.), used 1 W11239857 (Belt) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Charlotte, NC 28214
Robert A.
Job Details: 10/03/2023
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f5e1. The unit had trouble starting a cycle and going into diagnostic mode. I checked the strike and door switch, I did not see any visible issues. I attempted to enter diagnostic mode again, it worked and completed but it paused and resumed multiple times during the cycle. The unit needs a new door switch and control board to resolve the issue. I provided a quote and collected the service fee by CC."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Denver, NC 28037
Ryan S.
Job Details: 10/03/2023
"Customer states unit clothes arent dry all the time at end of cycle. Says she us uses auto dry cycles. And when clotharent dry uses timed dry cycle. Ran sensing cycle and heater working properly, ran timed dry and unit heater working and cycling on and off. No issues found . Ran normal regular dry and unit started drying but valve started shooting water out while unit was empty and when no steam settings on. Valve hung up . Ordering valve and control board. Informed customer office will call when parts come in to schedule return call. Unhooked water Line from dryer so customer could use dryer while waiting for parts. ; ordrng 1 W11618916 (Control) and 1 W11611436 (Valve assembly.)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/03/2023
Found element support broken. Installed new element support. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/03/2023
Complaint is that unit will wash and drain but then refills with water when not in use. Checked and verified drain hose is proper. Found fill valve seeping. Order and replace valve. ; ordrng 1 W11434044 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/03/2023
"Inspected and found drain hose under sink sagging, and informed customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Stanley, NC 28164
Ryan S.
Job Details: 10/03/2023
"Customer complained drawers wont pull out and push in smoothly. He demonstrated and it seemed the drawers were catching as they slid in and out. The drawers in mention are both left and right crisper drawers. Took pictures of drawers and drawer slides, inspected parts and didnt any flaws or breaks in drawers or drawer slides. Took pictures of drawers. Drawers didnt seem to catch as much when I pulled them out or pushed them in, but I was slightly picking up on them as I moved the drawers. Ran finger along slides and no burs or damage felt . Drawers do not have wheels and are designed to rely on the plastic sides of the drawers to slide on the plastic drawer guides or slides .Customer said that the drawers are brand new and hes already had another company come out and order the drawers and replaced them and the issue was the same upon return. Called tech line to inform on issue. Customer said that he tried to get refund or unit replaced and it was denied , he said if its not fixed hes just going to call whirlpool again. Talked to tech line and tech line agreed unit is working as designed. Sent pictures to techline . Drawers are on plastic slides and if they have been replaced and inspected this issue is with customer perception of design of the unit. Informed customer unit is working as designed. Sr#7737469149"
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/03/2023
Needs ice makerRework 129.00 collected already 9/20Cust speaking to husband first shell call if goes through with repairBefore repair.
We serviced a
SPEED QUEEN DRYER
Model Ldg30rgs113tw01
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/03/2023
Found was a fire in the lint cleaned out and advised to bring some one in to clean the vents.Started on time dry the igniter is glowing and can hear the coils no gas.Needs gas valve Purchasing new dryer doesnt want repairs
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/03/2023
"F4e2 sensor no continuity F2e1 stuck key padCust states never gets higher then 90 degrees he was testing the temp Vent cleanOrdering a new heater also ; ordrng 1 W10849058 (Console) and 1 W11025156 (Heater) and 1 W11161899 (Sensor), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model W0C54EC0HS03
Near Walpole, MA 02081
Aimee Z.
Job Details: 10/03/2023
Wrong cntr panel ; ordrng 1 W11297728 (As console)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Oxford, MA 01540
Angel R.
Job Details: 10/03/2023
"Found Gearcase bearings very noisy, grease splattered all over interior bottom of unit. Lots of rust on stator, will order new stator, wash plate and Gearcase. Will need two times slots.; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10902814 (washplate) and 1 W10915700 (stator)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH20F3QM2
Near Springfield, MA 01151
Roger R.
Job Details: 10/03/2023
Installed new defrost control and evaporator fan motor started unit cooling OK about 24 hours for temperature to come back to normal
We serviced a
WHIRLPOOL OVEN
Model KEMC378KSS01
Near Hampton, CT 06247
Amanda R.
Job Details: 10/03/2023
F4e0 error code customer cut the meat probe the error code is meat probe shorted it happened three months ago took out meat probe of the right side in oven cavity and error went away preheated oven to 350 quoted for meat probe control discontinued
We serviced a
JENN-AIR RANGE
Model JGS9900BDB
Near Granby, CT 06060
Gary V.
Job Details: 10/03/2023
"Inspected and found some ui panel buttons not responding, will order and call when we can return.; ordrng 1 WPW10206073 (Ui panel black)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ2
Near Granby, CT 06035
Gary V.
Job Details: 10/03/2023
"Inspected and found leak coming from side of door seal, caulked and tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTAWW/AA
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/03/2023
"Inspected and found evap fan no longer running, quoted and he will call."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Enfield, CT 06082
Gary V.
Job Details: 10/03/2023
"Inspected and found frost build up in freezer, customer accidentally left freezer door ajar, cleared frost and cycled, all other functions test fine at this time."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Enfield, CT 06082
Gary V.
Job Details: 10/03/2023
"Inspected and found this style stove will only broil with door being closed and says nothing about this feature in owners manual, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 10/03/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/03/2023
"Found motor not turning. Just hums. Checked and found damage to slider and slider struggling to engage. Replaced slider. Still no motor operation. Cleared all errors and retested. F6e3 and f7e7. Order and replace cap and clutch. ; rqstng P&A on 1 W11614635 (Capacitor) and 1 W10754448 (Clutch), used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/03/2023
"Installed new sump/motor assembly, spray arm, and dispenser. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW00
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/03/2023
Installed new damper and control. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lexington, NC 27295
Vincent O.
Job Details: 10/03/2023
Found icemaker motor faulty causing no ice. Replaced ice maker. Ran diagnostics and verified proper operation and fill. All functions check ok. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Blacksburg, SC 29702
Mitch H.
Job Details: 10/03/2023
Removed and replaced freezer LED. All lights now working properly.; used 1 W11462342 (LED module) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Charlotte, NC 28207
Jeff L.
Job Details: 10/03/2023
Replaced all 12 led lights unit ran and checked okCall completeSpecial project S84638 parts and labor; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Webster, MA 01570
Chris B.
Job Details: 10/03/2023
Replaced all parts and unit running normal. No more noises present. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Clover, SC 29710
Mitch H.
Job Details: 10/03/2023
"Removed and replaced broil element. Tested, both bake and broil operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, SC 29710
Mitch H.
Job Details: 10/03/2023
"Removed and replaced condenser fan motor and fan blade. Reassembled, tested, operating properly and quietly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details: 10/03/2023
Replaced microwave light and microwave. Appliance manager I Tested operations oven is heating fine in microwave is also heating fine. All lights are working and functional in both the oven and microwave. Everything is functioning as it should be as of now. No error codes in fault history left original parts with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Newington, CT 06111
Chuck M.
Job Details: 10/03/2023
Installed control and harness. Tested and found washer does not agitate properly. Gear case is defective. Ordered gear case. ; ordrng 1 W11393685 (Gear Case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near West Hartford, CT 06110
Chuck M.
Job Details: 10/03/2023
Installed doors. Checked ok. P
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/03/2023
Customer complaint is that dryer takes too long to dry. Ran dryer and found blower wheel nut separated from blower wheel. Cut off blower wheel and replaced from T/S. Tested and it checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Plymouth, CT 06786
Ruben C.
Job Details: 10/03/2023
Replaced control found thermal fuse is also burned out need fuse ordered fuse tried unit by bypassing fuse does work did not leave fuse bypassed; ordrng 1 WP3196548 (Fuse)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waterbury, CT 06704
Ruben C.
Job Details: 10/03/2023
Checked unit found timer sometimes gets stuck on off will not shut off ordering timer; ordrng 1 W11685947 (Timer)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Torrington, CT 06790
Ruben C.
Job Details: 10/03/2023
Checked unit found thermal fuse open heating element is ok normal replaced thermal fuse tested operation normal; used 1 279816 (THERMAL KIT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Torrington, CT 06790
Ruben C.
Job Details: 10/03/2023
Checked unit ran diagnostics normal water going in is too cold getting only 110 degrees have informed to have this remedied and use jet dry
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near York, SC 29745
Mitch H.
Job Details: 10/03/2023
"Removed and replaced RPS sensor, hub and wash plate. Ran automatic test cycle, all functions tested correctly. Ran quick wash cycle. Unit, filled and agitated properly. Ran drain and spin, drain pump working and spinning correctly. Washer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details: 10/03/2023
"Removed and replaced main control. Plugged back in, ran calibration, found actuator not shifting properly causing cam to make grinding noise. Replaced cam and actuator. Ran calibration again, completed correctly with no issues. All functions operating properly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/03/2023
Checked and tested dishwasher. Found that tub is damaged on top back left corner and leaking in multiple places in seam. Ordering tub. Advised customer that tub would ship directly to them and they would need to inspect for damage and call to schedule. Customer is going to try to get Lowes to exchange unit.; ordrng 1 W11409866 (Tub) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/03/2023
"Entered diagnostics, attempted to cycle ice maker in diagnostics test 44, would not move. Replaced ice maker, ran test 44, cycled and returned to home position, ran test 45, valve activated and filled correctly. Operating properly. Advised customer to allow at least 48 hours for ice production.; used 1 W10873791 (Ice maker) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Charlotte, NC 28209
Jeff L.
Job Details: 10/03/2023
Spoke with Butch at whirlpool tech support he and I agreed this unit would not be repairable due to hole in liner. SR#7737470477unit to be swapped out
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28211
Jeff L.
Job Details: 10/03/2023
Upon arrival I checked power coming to dryer it was good. Then I checked to make sure all terminals at block were good and tight. When I pulled dryer out from wall there was a lot of extra vent hose in the back and it was pinched and formed like the letter S I straightened out vent pipe and let unit run away from wall pulled out I also checked exterior venting it is not attached to anything just blowing in the crawl space. Pushed unit back into place without pinching venting the dryer ran on time dry from 40 mins down to 20 minutes and never tripped the breaker. All wiring and heater are good nothing touching cabinet. At this time I would say the dryer was getting to hot and tripped the breaker by passing safeties inside of dryer. This does happen from time to time.Call complete
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Charlotte, NC 28211
Jeff L.
Job Details: 10/03/2023
Found RF burner valve locked up and will not turn. Customer said she dropped some gravy down in the hole where burner valve is located. In order to make this a good repair the burner valve needs to be replaced the cosmetic rings around the burner valves have all come off and customer wants a quote on those.customer has decided to go with customer will glue rings back down.Part#W11512355; ordrng 1 W11512355 (Burner assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Charlotte, NC 28210
Jeff L.
Job Details: 10/03/2023
Found dishwasher unit not responding Ill need UIPART#W11165145Part# W11120155; ordrng 1 W11165145 (UI) and 1 W11120155 (Control board)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/03/2023
"Complaint unit is draining but not spinning.Found plastic guard that covers motor and cam on the floor underneath washer, I also found one of the green Phillip screws that hold actuator in place was loose and was about to fall out. I retightened the screw and mounted actuator back in proper position I do not know if it was messed with before I arrived or these pieces had work there way out over time. Put unit into drain /spin mode and unit spun out fine. I then put unit into rinse/spin cycle. Unit drained and was spinning on all cycles."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/03/2023
"Found the top not fastened down correctly on the frame which was allowing top to vibrate. I adjusted top and fastened down correctly. I also found the washer extremely unlevel, I adjust the legs and leveled machine off. Put unit into service mode no fault codes were present. I put unit into drain/spin mode and let unit spin out all components are operating normal. I did advised customer that this is a suspended tub and she may have to redistribute the clothes if it gets out of balance as its mentioned in owners manual. Unit ran and checked okCall complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Easthampton, MA 01027
Mike K.
Job Details: 10/03/2023
"Control ordered was the left control, not the right. Installed board received and all buttons test fine. Cs says she has continued to have intermittent issues pressing button. Had her use keypad to recreate and I can see she is hitting button in the upper left, her fingernails and angle make it more natural. But I demonstrated when buttons hit center they were working fine for me. Cs will use as is and if thinks she still has an issue will call whirlpool for us to come out again. If issue seems to be more then how button is pressed, preorder right side control in stainless."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, CT 06085
Ruben C.
Job Details: 10/03/2023
"Unit is getting error for overflow unit is draining normally will use controls on return trip and ordering pressure switch and hose needs helper stacked putting into p/a ; rqstng P&A on 1 W11316246 (Pressure) and 1 W11456953 (Hose) and 1 Helper (Helper), dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC and 1 W11322905 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ludlow, MA 01056
Roger R.
Job Details: 10/03/2023
"Found Unit pack and heavy frost again. We were here less than two months ago for the same issue. I found a defrost thermostat, not allowing power to the defrost heater. Quoted for part only no labor. His labor should be warranty.; used 1 WP10442411 (BIMETAL) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AW1
Near West Springfield, MA 01089
Roger R.
Job Details: 10/03/2023
"Found unit has a bad gas valve not allowing proper flow of gas. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Douglas, MA 01516
Chris B.
Job Details: 10/03/2023
Replaced part and unit running normal. Ran a diagnostic test and unit working normal.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Farmington, CT 06085
Ruben C.
Job Details: 10/03/2023
Checked unit found unit shuts down before clothes dry outside vent is clear ordering main control and thermistor needs helper putting into p/a; rqstng P&A on 1 WP8577274 (Thermistor) and 1 W11388022 (Control) and 1 Helper (Helper)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/03/2023
Customer complaint is that washer spins violently inspected and found that hub is worn. Checked underneath washer and found Gear Case leaked oil. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near West Hartford, CT 06119
Chuck M.
Job Details: 10/03/2023
Customer complaint is that refrigerator is not cooling. Inspected and found evaporator fan not working. Checked switches and they checked ok. Unit has a full frost pattern. Ordered evaporator fan motor. ; ordrng 1 W11224591 (motor-evap)
We serviced a
MAYTAG WASHER
Model MHN30PDCWW0
Near Hartford, CT 06114
Chuck M.
Job Details: 10/03/2023
Customer complaint is that washer has out of balance error message. Ran diagnostics cycle and washer does not go into high speed spin. Shock absorbers are also worn out. Ordered control and shocks. ; ordrng 1 WPW10732327 (Control) and 1 W10822553 (Shock Absorber)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Springfield, MA 01107
Roger R.
Job Details: 10/03/2023
Found unit working k at this time. Found slight noise from refrigerant lines vibrating.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW3
Near Plainville, CT 06062
Ruben C.
Job Details: 10/03/2023
Checked unit found harness on control loose reinstalled tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Catawba, SC 29704
Jonathan J.
Job Details: 10/03/2023
"I found filter dryer was frozen over as well as oil had leaked from around joint. Replaced filter dryer recharged system tested operations weighed in refrigerant 58 g verified pressure is -10 psi on low side use soapy bubbles could not find any leaks in the system here today. I have verified all connections and re-braced all solder joints, ensuring no leaks from any point from compressor to filter dryer as well pressure tested to 120 psi could not find any leaks at this time held pressure for over 10 minutes without dropping. ; used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Catawba, SC 29704
Jonathan J.
Job Details: 10/03/2023
"Complaint washing machine making a loud grinding noise. Also squealing as well. I found cam teeth were completely stripped out. I found drive belt was squealing extremely loose. I found actuator shifter arm was broken as well. I replaced Kim actuator and drive belt. I perform a calibration cycle no additional issues found with washer at this time.; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/03/2023
Complaint f2e2 I found ui has failed unit will need new ui to fix ui is completely unresponsive. Unable to complete full diagnostics because user interface is not working. Not sure if there are any additional issues with dishwasher at this time must replace user interface first to finish diagnostics. Customer declined repair today is going to think about it cannot visually see any other issues with dishwasher.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Pomfret, CT 06259
Amanda R.
Job Details: 10/03/2023
Replaced control went over best settings
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Putnam, CT 06260
Amanda R.
Job Details: 10/03/2023
Gear case blew oil all over everything needs gear case job ; rqstng P&A on 1 W11550891 (Agitator) and 1 W11551646 (Hub) and 1 W11449840 (Gear case) and 1 W10721967 (Splutz) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11283592 (Motor)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Thompson, CT 06255
Amanda R.
Job Details: 10/03/2023
Hub and wash plate stripped quoted
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Amanda R.
Job Details: 10/03/2023
Replaced high limit fuse tested operation normal
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Thompson, CT 06277
Amanda R.
Job Details: 10/03/2023
Replaced sump assembly tested operation normal ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/03/2023
"Complaint light will go high, medium low, but never turns off. I found light bulb. Customer is using is an LED light bulb LED light bulbs are not compatible with this machine. Customer declined cost of incandescent lightbulb. Nine dollars advised customer to contact Whirlpool and see if they will mail him a lightbulb. No heating issues new control board issues. Everything is working properly as of now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/03/2023
"Complaint, icemaker is not working. I found icemaker is indeed not working. I replaced icemaker, tested operations. Customer has great water pressure. No issues with water pressure. Everything is working properly now that I replaced icemaker."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Killingly, CT 06241
Amanda R.
Job Details: 10/03/2023
Water dripping from damper holes into ff section freezer gets frosty and then ff section dosent cool siliconed perimeter of freezer
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Brooklyn, CT 06234
Amanda R.
Job Details: 10/03/2023
Complaint the first couple times using auto dry timer didnt advance the last few times advanced checked mounting of timer
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 10/03/2023
"Found wired broken off drain pump during delivery. Was able to repair and get working but needs new pump and harness ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/03/2023
Customers complaint is microwave sparking. Customer had the 2nd try in for 2 stage cooking. Its not recommended to have the second rack in while cooling on only 1. Called tech support and documented my findings. SR7737469722 quoted customer service call fee as this is considered customer abuse per whirlpool. Customer will call customer care to discuss warranty. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Manchester, CT 06040
Jeremy B.
Job Details: 10/03/2023
I stalled new compressor pulled vacuum then recharged with 56 g of R600A please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 10/03/2023
Dryer not heating and making a thumping noise. Found vent clogged outside at exhaust flap. Found open high limit and lots of lint build up inside. Cleaned the dryer and installed a thermal kit. Tested all checks ok. Luvers getting stuck. Recommend replacing. ; used 1 279816 (THERMAL KIT) from stock