"Checked and found compressor trying to start but just clicking off on overload. Removed back, took amp draw, compressor pulling 9.8 amps trying to start. New compressor defective. Ordering another compressor. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 W11109499 (Drier) and 1 2Xtime (2X time)"

Replaced all parts and refrigerator working normal. All doors are in great shape. All gaskets sealing properly.

"Unit is under 1yr wp warranty per service bench. Unit is not tumbling, no humming just not running. Stays light blinking good on control. 120vac coming from relay on control. Thermal fuse checks good. Found disconnected wire to belt switch. Corrected and unit is functioning properly, tumbling and heating verified"

"Ran washer and found when unit would ramp to a spin the tub would bang out of control, tested suspicion and found unit bouncing up and down causing issue with off balance and banging. Replaced suspension and unit is now spinning and operating to specs ; used 1 W11130362 (SUSPENSION) from stock"

Customer complained of vibration or scraping noise took apart found motor is causing Too much vibration ordering new motor and blower wheel. Customer will call when parts come in.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

Washer keeps giving F8E1 (long/no fill) found cold water entering slow. Found good supply pressure and screens clear. Replaced valve and ran test all checks ok.; used 1 W11165546 (VALVE) from stock

Installed new icemaker. Reset power. Please allow 24 hrs for ice production.

Ice bin cracked at bottom causing cubes to fall out needs new ice bin. ; ordrng 1 WPW10558424 (Ice bin)

Installed new keys ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP and 1 W11460962 PANEL-UI

Customer complained of loud noise in refrigerator found Evette fan broken causing loud noise ordering Evette fan. Quoted repair. Customer paid in full via card scheduled return return call for.9-11-24am ; ordrng 1 WR60X26866 (Fan)

"Customer complained time not moving even on timed dry, found unit not heating also. Found only one leg had proper voltage, L1 to neutral has 120v L2 to neutral has 8v , same at wall. Flipped breaker breaker didnt want to turn back on but did. Informed customer to call electrician due to bad breaker, wiring or wall outlet. Plug and dryer ok."

"Unit is under 1yr wp warranty per service bench. Door not closing. Verified issue, door physically will not close. No obstruction not found, no damage found, rf ba against bottom when trying to close, swapped direction of door and closes fine. No voltage in this apartment, bad breaker, will not rest ( with or without appliance attached) cannot test unit further, but door issue resolved."

Checked unit unit was missing damper on front left ordering damper set; ordrng 1 W11400156 (Dampers)

"Tested and ran diagnostics. No stored error codes. Tested sensor, checked in range at almost 11k ohms. Put temp probe in oven, allowed oven to preheat to 350, temps match on oven display and meter within 10 degrees of each other. Oven heating and operating properly. Instructed customer on use of calibration setting on control panel. Collected for service call on cc."

"Went threw unit and could not get unit to shut down customer says unit will randomly shut off and will have to u plug unit for it to come back on, issue is unit does not do it wile there and can not test anything bc its all working normally. Checked outlet and 120v are present cycled on compressor and voltage stayed at 120v went threw all wires and even cycled ice maker unit stayed on.. will order new display, ui and cap, parts tentative p/a; ordrng 1 W11664671 (Panel ui) and 1 W11394709 (Fascia) and 1 W11095783 (End cap), states that autho needed"

"Complaint unit making loud grinding noise, squeaking noise. I found noise was a squeaking noise caused by metal on metal creating a chirping noise. I adjusted outdoor panel unit is no longer making squeaking or squealing noise. If squeak comes back again and we have to come back out I will be taking. Outdoor panel completely apart, adjusting and lubricating all metal metal areas, and flexing the center in a downward position to create Point. So that machine fits a little tighter together."

Installed new turntable motor and tested unit found table now turning and operating to factory specs

Complaint that washed something heavy smelt burning smell and didnt drain water in unit unit is spinning but not draining leaking water on left side transmission leaking quoted for drain pump

Removed and replaced outer microwave door. Checked and ensured proper operation. All checked good.

"Disassembled, removed and replaced door switch. Reassembled, ran service test, all functions operating properly. Tested dryer on timer cycle, opened and closed door several times. Dryer shut off on door opening. All operating properly."

"Disassembled, removed and replaced control and wiring harness. Reassembled, ran control calibration, completed properly. Ran quick wash cycle, filled and agitated correctly. Cancelled cycle, drained properly. All components and functions operating properly."

"Removed and replaced filter housing. Reassembled, tested and checked for leaks. All operating properly, no leaks."

Complaint that last week about five days in a row it threw f8e4 error it would throw mid cycle and then couldnt be restarted until hours later yesterday and today it ran through normally checked drip tray no water in it went over over sudsing and leveled unit

"Checked over unit and found freezer building up ice and ice maker over flowing, removed baskets and found ice maker bail arm not set in place causing ice maker to never shut off reattached and ice maker is now working properly. Checked for ice build up causes and found bottom gasket not sealing letting warm air in causing frost, melted ice and heated gasket to seal advised customer ice need to be all removed to stop from moisture build up also fresh food needs room to breath and circulate air this will help with cooling. Unit is now functioning as designed"

"Tested unit and found fridge section not cooling freezer working normally. Checked freezer and found no fan motor running, removed fan and found 120v to fan motor fan faulty will need to replace evap fan motor ; ordrng 1 242077705 (Evap fan motor)"

"Tested unit and found items in fridge section freezing on upper and lower shelfs, checked temps and found unit down to 30 degrees on all shelfs. Tested thermistor and found reading 2.21 ohms and no voltage going to it should have 5v, unit will need new control, thermistor for fridge and thermistor for freezer advised we would call when parts are in for return visit ; ordrng 1 W11438736 (Thermistor) and 1 W11666427 (Control box) and 1 WPW10384183 (Thermistor)"

"Tested washer and ran a diagnostics cycle found no errors in unit ran a self test and found when unit would shift into a spin it would hang up and make noise, found clutch hanging up lubed clutch and ran several test on motor unit is now shifting and working to specs"

Customers complaint is dryer only works on timed dry. Found vent hooked up to the type of went that goes into a box with water. There was no water and the holes were clogged. Tested and dryer working as should but recommend installing vent so it goes outside. ; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS

Put in spin heard big clunk found mtr seized Pulled and freed the pully . Tried to spin woulddnt move Also notice the belt frayed didnt snapHand spun found needs new gear case Cust buying new

Found fridge is shutting offFridge 38 and freezer 8Cust put on power cool to achieve tempsNo frost pattern on the evap freezer and fan is running.Fan in fridge running with frost pattern.There was a compressor put in fridge has proccess tubesOn compressor.Spoke to Mike at office he said to Unplug fridge compressor start right up. Need seal system work leak in system.Also compressor NLASpoke to wife husband was in a meeting.

"120 at out let polorized and groundedNo power to the relay 4903 bl/brCant get to the ac filter to test fuse No dianostics found the button to the interlock doesnt ingage and cant close the door fullySwitches arent open and closing properlyOrdering interlock , noise filter and fuse with controlCust going to take down for repair.; rqstng P&A on 1 WPW10531156 (Noise filter) and 1 W11129648 (Control) and 1 W11493414 (Interlock switches complete) and 1 W10138793 (Fuse), states that autho needed"

Installed new harness and defrost term complete

Wrong latch checked model correct and checked look up.Called Mike was a 01 not 00Re ordering correct part; rqstng P&A on 1 DC34-00028A (Latch)

Installed new parts all checks ok.

Checked unit found light module not functioning replaced module tested operation normal took pic of light

"Tested fridge and found unit making a loud noise coming from inside fridge section, cycled unit on and found noise coming from damper motor. Replaced faulty damper and unit is now operating to factory specs ; used 1 WPW10594329 (DAMPER CNTRL) from stock"

"Washer not agitating. Ran self test and when it tried to agitate the actuator just kept going back and forth. Replaced and ran drain and spin cycle and it spun and then started normal cycle and it filled and agitated. Ran self test again and ; ordrng 1 W11633362 (Control), used 1 W10913953 (ACTUATOR) from stock"

Customers complaint is she has to keep unplugging and resetting machine to get to work. Ran self test and it went through fine. Replaced and calibrated control all checks ok. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC

I replaced all previously ordered parts. I tested operations no further issues found unit is cooling as of right now and all lights are working.

Complaint that freezer door switch sticking in closed position when door is opened About a month ago freezer door was left open moisture in door switch making it stick cleared it out

"Checked unit ran diagnostics had f7e1 error ran self test and element is heating in diagnostics did not have Wi-Fi or internet had to leave cust to get parts ordering sensor and control need to call cust when part in Im in back are for signal; ordrng 1 W11084121 (Optical sensor) and 1 W11305303 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"

Customers complaint is doors rusting. Took pictures. Explained that damage to the finish is excluded from warranty. Requesting authorization on doors. ; rqstng P&A on 1 LW10913407 (Door) and 1 LW10918659 (Door)

Washer not agitating. Found washplate and gear case stripped needs new. Quoted customer.

Sr 7739764929 checked unit no frost pattern on evap coil no evidence of oil on evap or comp getting 0.26 amps per techline need to have sealed system tech isolate system and check pressures to call in to techline with findings scheduling for sealed system tech no parts; O-emld tckt

7739859580 ran quick cycle no water going into tub ran diagnostic both water going in and completed diagnostic normal per techline order control; ordrng 1 W11633359 (Control)

Checked unit found gasket on right top door is tearing and light in refrigerator is not functioning gave cust estimate for gasket and light module

Making rubbing clicking noise during cycle especially spin took off cam and agitator noise coming from gear box ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator)

Replaced evaporator fan motor

Reschedule for Friday the 13th am window left harness at customers house ; schdld next appmnt for 9/13 FRI AM

Complaint that thermometer that they put in fridge isnt accurate and cant always keep up with temperature changes depending on placement explained how freezer cools ff section water on top of freezer door gasket humidity control on adjusted door up so gasket would seal better against cabinet

Checked unit found panel start and cancel buttons not responding would not go into diagnostics mode to check anything else have informed cust would need panel for further diagnosis of unit gave cust estimate for panel only

"203-544-3523 Nancy landlord. Inspected and found F1E0 code fault code, unit needs main control board. Customer is saying the unit is under warranty, but it shows this unit is out of warranty .is a landlord tenant situation and she is not there to furnish the receipt. She will call the office to send the receipt. saved estimate."

"Checked over unit and found dryer would power up and when starting it would count down and error never tumbling. Removed top and found door switch not connected causing issue, reconnected and dryer is now heating and working to specs"

Complaint that the fresh food section is not cooling properly. After customer adjusted the temps a few days ago the top is starting to cool properly. No issues found with the cooling.

Complaint that the washer would not fill up enough with water. On arrival the tub was empty of water but was on a cycle. Ran diagnostic cycle and all tested normal. As soon as I ran a normal cycle very little water came in. ; ordrng 1 W11188527 (Control Board)

Complaint that the oven is not heating. Found bad heating element. Quoted parts and labor. Replaced part and oven heating properly. 1yr warranty on parts and labor.; used 1 W10289097 () from stock

Complaint that the dryer is leaking water from the front door. Found water valve not shutting down and spaying for longer periods of time. Will order parts for return visit. Complaint the the door has to be push with force to get it to shut.; ordrng 1 W11429587 (Door Catch) and 1 W11267102 (Water Valve) and 1 W11230609 (Nozzle) and 1 W11728016 (Control Board)

Complaint that the dryer has a foul odor of gas. Verified unit is calling for gas and is igniting but would stop start again gas would open close fast then igniter tries again. Flame would be present but would again act up. Mentioned to the customer the control board is acting up and not reading proper temperature sensors. Ran diagnostic tests and would have to try a few time to get it working. Quoted parts and labor. Customer not trusting the unit due to gas issues already. Mentioned to the customer to not use dryer for safety reasons.

Complaint that the glass has markings on the ring underneath the glass and that theres an imperfection on the edge caulking seal. Replaced top and all working normal.

Complaint cooktop appears to be cracked. Glasses actually not cracked glass has excessive silicone on the actual surface of the glass making it appear to be cracked. I lifted up glass to flashlight through the glass verified. There are no cracks in the glass as of right now.

Complaint damper control is loud. Ordering damper control. No additional issues found unit is cooling fine.; ordrng 1 W11236851 (DIFFUSER)

"Customer complained unit had error code but went away. Found f8e4 error, ran unit and found lower spray arm broken. Unit wasnt mounted to cabinet, customer says last tech took it out. Couldnt find mounting brackets and didnt see signs of screws to install to sides. Ordering two mounting brackets also. Informed customer office will call when parts come in. ; ordrng 1 W11579565 (Spray arm) and 2 WP8269145 (Mounting bracket)s, dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

Customer complained of water buildup on rc. Found new parts not leaking. No water leaking from filter area . Found ref drain line clogged w ice. Defrosted ice. Evap was not frozen over just tray and drain line. Drain now draining properly. Verified proper operation.

"Returned to install new knob and lens , verified surface burners working. And lens illuminating when needed..verified proper operation."

Returned to install dsi board. Installed part. Verified proper operation.

"Inspected and found hole in the drain hose leaking water, will order new drain hose and return.; ordrng 1 W11244231 (Drain hose)"

"Inspected and found tub hub stripped, also customer was complaining that the lid lock would lock all on its own, quoted for a tub hub and a control board, customer will call if she wants repaired."

"Inspected and found chunk of ice in the ice chute and cleared the ice out, cycled and tested fine."

Installed new tub and cycled tested fine.

Installed main control board and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC

"Complaint oven is not heating properly cooling fan runs 24 seven when oven is not been run for a long time microwave door has to be held closed for to work. I found reason for oven not heating properly is due to door switch broken oven thinks that the oven door is constantly open preventing oven from heating properly. Unit will need a door switch to repair for the lower oven. Unit will need microwave inner door to repair microwave customer does not have to hold, microwave door closed all the time. Office office to call customer when parts come in.; ordrng 1 WPW10128850 (Lever) and 1 W11600214 (Door panel) and 1 W10883049 (Switch) and 2 W10886919 (Internal cavity microwave light)s and 1 Rivetgun (Rivet gun)"

Replaced all parts and door closing properly. Wiped down glass of finger prints but lower corner of the glass has some markings that was there before doing the repairs.

"Inspected and found evap fan motor making noise, will order and return.; ordrng 1 WR60X31522 (Evap fan motor)"

"Inspected and found compressor running but running hot and no refrigerant left in system, unit needs sealed system overhaul, quoted for compressor and filter drier repair and any other problems found after that would be additional. He will call if wants to proceed with repairs."

"Inspected and found hinges, broken and doors slamming down unit needs new hinges. Quoted and she will call."

I replaced all previously ordered parts verified operations. Everything is now working properly all big features and convection features of microwave are also working properly with no further issues found.

"Inspected and found proper voltage getting to main control but ui panel not powering on, quoted for harness and ui repair, customer will call if wants repaired."

Complaint unit making ice extremely slow. I found water pressure is extremely slow getting to refrigerator. Slow water pressure is the cause of icemaker not making enough ice or dispensing water out of the door properly. Customer needs to fix water pressure issue and then we can reevaluate if needed. No cooling issues found no additional issues found with refrigerator at this time.

Replaced part and oven is igniting properly.

Complaint that the dryer is making noises again. Found nothing wrong. Collected trip fee.

Complaint that the refrigerator is leaking water from the bottom. Found freezer frosted over and heating element wasnt working correctly. Found disconnected wires the the element. Adjusted and all working. Found leaking from the water valve and line. Will order parts for a return visit.; ordrng 1 W11546685 (Water Valve) and 1 W11162036 (Water Line) and 1 W11645360 (Water Chute) and 1 W11162040 (Inlet Water Line)

"Inverter, controls W11664342 & W11567409, evap cover, compressor replaced previously, measuring msg 14 in fr and 50 mid shelf fr. Replaced ce on rf evap cover near bottom, no air flow.Thermistors matching temp findings, rc ecap 32, fc evap 2, pantry 46, ice door 24, ice tray 18, fr icemaker tray op (doesnt have one) max temps 71, 60, 60,50Average temp 44, 16, 32, 20Min temp 31, -20, 29, -14. Tested rf defrost, while on realized compressor is running during test, running during all tests. Closed out and back in and same.Rf fan not running in test, rc fan does. Compressor looks to be constantly running and clogging rf evap until fan stops working. Compressor not ramping up/down in test.In middle of testing the compressor then stopped and work not work in test 39, closed out of test cycle and came back on.Called tech line.Looking at Orion board as source of issues, power board to the inverter.Sr#7739847505Office to contact to schedule return ( part diagnosed by techline was replaced once before, but 6 volts dc coming to it which should have compressor running full speed and not, and the running during test mode, both pointed to Orion board. Ordered parts nveetee board also just in case they were taking each other out.; ordrng 1 W11567409 (Orion board) and 1 W11506421 (Inverter)"

"Customer complain unit feels for a little bit that starts washing with no water. Ran unit thigh service mode, no error codes. All functions worked.ran unit twice and unit filled and started washing on large load and small load settings. Verified proper operation. Could not find any issues. Collected trip fee."

customer complained dispenser dripping water. Flushed about a gallon of water through unit dispenser still dripping. Techline Techline said if hoses are connected properly and no holes and hoses flushing unit should work properly started taking unit apart to spigot not tight enough ordering spigot and waterline ordering valve has contingency. customer office will call when parts come inSr#7739843313; ordrng 1 W11227371 (Spigot) and 1 W11677733 (Door water line) and 1 W11548535 (Valve)

"No cool either section. Fans/ compressor are running, no frost, good air flow. Pulled unit out and verified cs mores air is running. Sealed system failure.Quoted for compressor/evaporator/drier & laborDenied, collected for service call only."

"Replaced lock and same, replaced control and same, found break in harness inside connector, giving a good pull it came free. Repaired wire and unit functioning properly."

"Installed new motor,thermal fix and cut off ran dryer thew a timed dry cycle and unit is now heating up and cycling properly; dspstn on spec-tagged invntry: 1 279787 MOTOR"

"Removed and replaced control board. Now powers up correctly. Attempted to test washer, lid lock constantly cycle between lock and unlock. Removed and replaced lock with W11670519 lock from t/s. This part defective out of box, will not lock at all. Checked and confirmed correct voltage from control to lock. Ordering new lock. Checked part availability and scheduled return for 9/9 AM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"

Installed new sump&motor ran unit thew a heavy wash cycle and unit is now dry and washing to properly specs

Found the bearing and closer broken and cant find the screw ; rqstng P&A on 2 5304519757 (Bearing)s and 2 5304519789 (Closer)s and 1 241953905 (Scew)

Installed a trans pully and shifter and belt with spring and clutch Ran diagnostics to agitate and spin wasnt stretching Cust doing wash when left

"Found needs friction sleeves broken and 1 bushing is broken .Order 2 of each; rqstng P&A on 2 WP8268961 (Sleeve)s, ordrng 2 WP8268990 (Bushings)s"

Installed new outer glass on door complete

"Lights are dim in the rf section, one of the 8 leds is out. Was replaced 2x wars ago by us. verified getting 30vdc to lights. Tech sheet list 24v. Called techline mod verified 30vdc is right.Quoted for led module/labor. Accepted . Collected in full via cc; ordrng 1 W11527432 (Led light assy)"

Customers complaint is washer will start on its own. Ran diag found F3E1(pressure sensor fault. Made sure hose is clear. Ran self test. Needs new main control. Quoted customer. Customer will be be calling to get parts and labor warranty.

"Installed new parts. Please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

Called tech support and relayed the same problems as previous service visit. No options for me to repair SR#7739785358

Installed new water filter housing. Ran a gallon through dispenser found no leaks

"Ran microwave due to when customer would run unit it would make a rubbing dragging noise from inside, traced noise and turned off turn table finding noise coming from there, checked table and cleaned turn table due to some rubber on wheels ran unit again and again noise is now gone and unit is operating to specs."

"Tested unit and found machine displaying F6e1 no response from acu and not starting a cycle, tried to run a diagnostics and unit would not go in, removed console and replaced ui replaced main control and ran a self test. Units is now allowing selections and all operations working to specs"