We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/17/2024
"Checked over unit and found fridge section frosting over again causing no cooling and no ice in fridge section, placed unit into a defrost and unit went it properly checked for heater and unit is defrosting normally removed evap cover and found thermistor had called down not touching copper tubing not sensing a defrost, reattached and tapped down to stay placed unit in a 8 hr defrost cycle no matter what and advised customer to watch for frost of any issue control may be faulty and not sensing the correct defrost cycle"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/17/2024
"Checked over unit an found dryer would not tumble unit would come on and him theN Shut off. Checked drum and tried to Move by hand but drum stuck, removed and found clothing stuck in blower wheel due to customer had forgot to put filter back in sucking up clothing. Removed and dryer is now tumbling and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/17/2024
Installed new suspension kit and ran unit threw a spin cycle unit is now spinning and operating to specs
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC1
Near Waterbury, CT 06704
Ruben C.
Job Details: 07/17/2024
Checked unit found bellow torn and retainer slightly stretched ordering bellows and retainer; ordrng 1 W11266654 (Retainer) and 1 W11578223 (Bellow)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Waterbury, CT 06702
Jimmy R.
Job Details: 07/17/2024
Checked over unit and found when plugging unit in compressor would buzz and kick off checked relay and found capacitor bad replaced and unit kick on and ran but compressor buzzing. Found water inlet broken off will order new inlet tubbing and compressor parts. Advised since unit was unplugged its hard to tell if its working correctly advised water lines need to be replaced and we will order parts and return to check unit will order new compressor due to the buzzing Im hearing.; ordrng 1 W11615170 (Water tube) and 1 W11292468 (Fitting) and 1 W11680400 (Tube) and 1 W11656989 (Compressor) and 1 W11565815 (Prosses tube) and 1 W11506635 (Coupler) and 1 W11109499 (Drier)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 07/17/2024
"Checked ice maker and found unit never cycled ice in mold checked for voltage and found no power at ice maker, replaced ice maker and hard reset unit rechecked power and unit is now cycling and getting 120v, wile watching unit cycle it stoped and lost power half way threw chcked and no voltage. Unit will need new main control and high voltage control, parts tentative p/a ; ordrng 1 WPW10226427 (Control) and 1 WPW10285198 (Control hv), states that autho needed"
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA01
Near Southbury, CT 06488
Jimmy R.
Job Details: 07/17/2024
Installed all new switches and burner tested each element and unit is now cycling and heating To proper specs
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Grafton, MA 01519
Aimee Z.
Job Details: 07/17/2024
Installed new convection fan and tested pre heated convection coil fully glowing after 5 mins the fan comes on complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Grafton, MA 01519
Aimee Z.
Job Details: 07/17/2024
Cust stated only going out of balance in normal cycle. Ran washer everything workingAdvised add another shirt or shorts so when hits high speed doesnt go out of balance.Calibration on control and ran diagnostics Running as intended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Bellingham, MA 02019
Aimee Z.
Job Details: 07/17/2024
Found no frost pattern on evaporator.Put amp meter on compressor running at 8 ampsNeeds seal system work.Advised Cust to call contract company.Also there 60 months on the system under warranty.
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Franklin, MA 02038
Aimee Z.
Job Details: 07/17/2024
Drilled out bolt and replaced and put some loc tight on bolt
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Belchertown, MA 01007
Chris B.
Job Details: 07/17/2024
"Replaced all parts and found the roller tensioner was broken too. Customer wasnt home but daughter said ok to install the extra part and that she would pay for the part. Customer thought that the roller was part of what was broken and clarified with customer that the quote was for the belt and labor. Had part in TS. Installed part and is running normal. Daughter paid for the extra part. Customer has 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 6602-001655 BELT , used 1 DE634A () from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Sharon, SC 29742
Mitch H.
Job Details: 07/17/2024
Attempted to remove and replace auger motor and yoke. Could not get yoke off motor shaft in order to remove motor. Will need to replace divider in order to complete repair. Customer approved. Ordered divider. Advised customer that office will call to schedule when part arrives. Left motor and yoke with customer.; ordrng 1 WPW10309864 (Divider)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Farmington, CT 06032
Ruben C.
Job Details: 07/17/2024
Checked unit found no voltage from control to ignitor also light not working aswell cust changed bulb; ordrng 1 W11126814 (Control)
We serviced a
WHIRLPOOL DRYER
Model LER4634JQ0
Near West Hartford, CT 06107
Ruben C.
Job Details: 07/17/2024
"Checked unit found thermal fuse open cuasing no operation replaced fuse and thermostat; used 1 WP3392519 (THERMAL FUSE), and 1 WP3387134 (THERMOSTAT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near West Hartford, CT 06117
Ruben C.
Job Details: 07/17/2024
Checked unit ran diagnostics ice maker would not harvest in test 59 replaced ice maker harvested normally and water went in; used 1 W11658802 (ICE MAKER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Hartford, CT 06112
Ruben C.
Job Details: 07/17/2024
Checked unit getting moisture on mullion and right door gasket called techline to turn on moisture control constant ordering door seal 7739515007; rqstng P&A on 1 W10917313 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Vernon, CT 06066
Amanda R.
Job Details: 07/17/2024
"Replaced compressor and water filter housing started cooling explained need to wait 24 hours before putting food in it not leaking water ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 WP2300868 (FITTING 5/16-5/16) from stock"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, MA 01107
Mike K.
Job Details: 07/17/2024
"Replaced door and rail would not transfer. Upper right would not engage, lower left would not engage. Tried pushing with screw driver and mount broke off door. Will have to reorder door and ordering rails. Rails do for original door.Let cs know would be same as this time, to contact office when parts arrives, making sure it is not damaged, and office will schedule return; ordrng 1 Lw10680728 (Freezer door black) and 4 WP2156003 (Rail cap)s and 2 W11129820 (Freezer door rail)s"
We serviced a
MAYTAG DRYER
Model LDG8414AAE
Near Springfield, MA 01104
Mike K.
Job Details: 07/17/2024
"Replaced igniter and verified igniting in timed dry, unit tumbling fine and heating properly ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW6230RHW2
Near Chicopee, MA 01020
Mike K.
Job Details: 07/17/2024
"Complaint of unit having odor that is getting worse. Basket spins freely, suspension is good. No error In history. Ran diagnostic cycle fine, but could smell oil at end of test. Visual inspection f lower unit found oil leaking from transmission, agitator bolt not coming free. May need to break out agitator to replace transmission, will need new belt and cam as well, actuator seems to working fine.Quoted for parts/labor, denied, collected for service call only."
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Chicopee, MA 01013
Mike K.
Job Details: 07/17/2024
"Unit has been bouncing around, bad suspension and found gear case assy has leaked oil. Repair would require suspension, gear case assembly, Washplate in the least. Denied repair. Collected for service call."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Auburn, MA 01501
Jeremy B.
Job Details: 07/17/2024
"Tested found corrosion on the ui board causing failure motor pump not needed order parts ; rqstng P&A on 1 W11632709 (UI Board) and 1 W11413963 (Control panel), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Auburn, MA 01501
Jeremy B.
Job Details: 07/17/2024
Complaint not heating not drying. Tested found loose connection at heating element repaired loose connection tested all ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Chicopee, MA 01013
Mike K.
Job Details: 07/17/2024
"Emptied refrigerant from high side and was a substantial amount for having no frost at all on arrival with unit running. Pulled vacuum and found with dryer Schroeder valve out, holding pressure did same from high side, obstruction, will not blow out with nitrogen, cut cap tube from drier which was not pinched, but still holding vacuum. Other connection from drier to short to cut, would not be able to solder or lokring if cut. Called techline.Believes we have a leak and floating obstruction, usually in evaporator. Cut cap to evap and lost vacuum.Replaced evaporator and unit held vacuum. Unable to charge at this time, did not have correct adapter for r600a refrigerant can. Explained to cs would need to return to charge unit, putting unit down for 2x time, nitrogen test and charge.; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL DISHWAHER
Model WDT730HAMZ0
Near Agawam, MA 01001
Mike K.
Job Details: 07/17/2024
"Complaint of not draining 4-3, 7-1 errors in history, wash motor not running, not heating, verified in diagnostic test cycle.Drain motor does test fine.Quoted for sump assy, will think on it., saved estimate. Collected for service call."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Auburn, MA 01501
Jeremy B.
Job Details: 07/17/2024
Leaking water from the soap dispenser will need to replace the dispenser will need approval for a second man as the is is a stacked washer dryer or the customer will need to unstack the dryer prior to service ; rqstng P&A on 1 W11524105 (Dispenser drawer) and 1 2ndtech (2nd tech)
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Simsbury, CT 06070
Gary V.
Job Details: 07/17/2024
"Inspected and found broiler working, customer was unaware of keeping door closed while broiling. All functions test fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Simsbury, CT 06070
Gary V.
Job Details: 07/17/2024
"Installed compressor and auger motor, ran vacuum and didnt find any leaks, recharged system and please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11370574 COMPRESSOR R600A , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11504448 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Amherst, MA 01002
Chris B.
Job Details: 07/17/2024
Complaint that the refrigerator is not cooling properly. Found compressor running but not cooling. No frost pattern in the evaporator coil. Motor fan is running and voltage reaching start device. But after 15min. visible frost pattern. Will order new compressor and have it replaced and will do the recharge of gas. Once we get the parts to the office will call you by next week to schedule when is the best day to return. R600a system.; ordrng 1 W11580057 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler) and 1 W11547180 (Start Device) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254EWH2
Near Amherst, MA 01002
Chris B.
Job Details: 07/17/2024
Complaint that the dishwasher is not cycling correctly. Found bad sump pump. Quoted parts and labor. Customer will do the trip fee and will think it over. Customer has 7 days to waive trip fee into labor. Collected trip fee.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Granby, CT 06090
Gary V.
Job Details: 07/17/2024
"Inspected and found door panel dented, will order part and return in August.; ordrng 1 W11416371 (Door panel) and 1 W10909682 (Name plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffield, CT 06078
Gary V.
Job Details: 07/17/2024
"House is off mountain rd right next to west Suffield cemetery in west suffield. Inspected and found customer had other company come out and replace lid lock assy, then unit started tripping circuit breaker. Replaced with new lid lock, unit still tripping breaker, also bezel was broken, ui board and main acu shorting when plugged together, will order parts and return.; ordrng 1 W11513246 (Main acu) and 1 W11481116 (Ui control) and 1 W11643703 (Bezel), used 1 W11513248 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Amherst, MA 01002
Chris B.
Job Details: 07/17/2024
Complaint that the washer is not cycling through correctly and doesnt drain. Found very loud grinding sound while agitating and spinning. Bad gear case. Will order parts for a return visit. Will order all parts for a return visit.; ordrng 1 W11449840 (Gear Case) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W10721967 (Shifter) and 1 W11551646 (Nut)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Amherst, MA 01002
Chris B.
Job Details: 07/17/2024
Replaced all parts and washer running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06040
Amanda R.
Job Details: 07/17/2024
Complaint on Sunday wouldnt fill with water on quick wash couldnt duplicate issue tested multiple times ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near East Hartford, CT 06118
Amanda R.
Job Details: 07/17/2024
Complaint on left side of freezer frost built up one day cleared and explained only can put pizza boxes in door storage warped bin slightly set freezer temp at zero missing front grill ; rqstng P&A on 1 W10911309 (Grill)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Hadley, MA 01035
Chris B.
Job Details: 07/17/2024
Complaint that the IM is not working. Found bad IM and quoted for parts and labor. Customer prefers not to fix due to expensive. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holyoke, MA 01040
Chris B.
Job Details: 07/17/2024
Replaced all parts and ran a calibration and test cycle and all working properly. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Catawba, SC 29704
Jonathan J.
Job Details: 07/17/2024
Complaint lights are not working in refrigeration section. I found light had failed I replaced light assembly in fresh food compartment. All lights are now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Lancaster, SC 29720
Jonathan J.
Job Details: 07/17/2024
Replaced all previously ordered parts tested operations no additional issues found no chiming noises every 3 to 5 minutes followed by With p0 error code.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Britain, CT 06053
Ruben C.
Job Details: 07/17/2024
Checked unit found water valve connection was left off possibly from last service replacing comp reinstalled connection tested operation normal; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE
We serviced a
WHIRLPOOL DISHWAHER
Model KDTM404KPS0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/17/2024
Checked unit issue is not a draining problem it is leaking from motor seal ordering sump and motor assembly ; ordrng 1 W11416362 (Sump and motor assy)
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Springfield, MA 01103
Mike K.
Job Details: 07/17/2024
"Unit has been working fine since last visit and filter cleaned, so no further repair needed. Will need to be refunded for parts so left as follow up required; O-emld tckt"
We serviced a
SAMSUNG RANGE
Model NE58K9500SGAA
Near York, SC 29745
Mitch H.
Job Details: 07/17/2024
"Removed and replaced wiring harnesses and oven control board. Plugged back in, tested, oven heating and operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Fort Mill, SC 29708
Mitch H.
Job Details: 07/17/2024
"Removed and replaced filter housing. Reinstalled filter, tested, door staying closed and operating properly. Valve activated and functioning correctly. Did not install valve, left with customer.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/17/2024
"Removed and replaced main control. Ran control calibration, completed correctly. Exited diagnostics, ran quick wash cycle. Allowed to fill and agitate, all operating properly. Cancelled cycle, washer drained and shut down correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Pineville, NC 28134
Mitch H.
Job Details: 07/17/2024
"Confirmed broken filter housing door. Removed and replaced housing. Installed filter, turned water back on. Tested and checked for leaks, none. Filter housing and door operating properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Pineville, NC 28134
Mitch H.
Job Details: 07/17/2024
"Checked and found unit operating properly at time of visit. Customer says that unit doesnt defrost correctly and evaporator ices over. Parts sent are not the correct parts. Removed harness and ohm wires, all test good. Found defrost heater does not ohm out correctly. Reordering correct parts and defrost heater assembly. Checked part availability and scheduled return for 7/22 AM ; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater/Harness assembly)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Pineville, NC 28134
Mitch H.
Job Details: 07/17/2024
Checked and took pictures of areas customer pointed out. Explained the this is normal wear and not affecting microwave operation. Called tech line spoke to Brandon SR# 7739513341 he said that another service company had been out for the same issue in June and that the recommendation would be to use touch up paint. Customer says she is going to contact builder.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near York, SC 29745
Mitch H.
Job Details: 07/16/2024
"Removed and replaced main control board. Reassembled, ran control calibration and automatic test cycle, all completed properly. Found that screw holding capacitor had come loose and capacitor hanging. Screw was stripped, installed larger screw and secured capacitor. Tested washer in quick wash cycle, filled and agitated properly. Cancelled cycle, drained correctly. All components and functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near York, SC 29745
Mitch H.
Job Details: 07/16/2024
Arrived and customer said that refrigerator is now cooling and making ice properly. Checked and found that compressor is running and has correct amp draw. Running at 1.6 amps. FF compartment at 36 and freezer a 1 degree. Customer says that unit began cooling the same night as first visit. All components and functions operating properly. Called tech spoke to Butch SR# 7739505524 he recommended not opening system or replacing compressor and to have customer monitor and call back if issue returns. Advised customer of recommendation. Did not replace compressor.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Smyrna, SC 29743
Mitch H.
Job Details: 07/16/2024
"Removed and replaced timer and related parts. Reassembled, tested, dryer now operating properly."
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Blacksburg, SC 29702
Mitch H.
Job Details: 07/16/2024
"Removed and replaced main control, tested, now have power out of control for drain pump. Found that drain pump still will not start. Checked for power a drain pump, none. Tested wiring, no continuity n blue wire to pump. Replaced wiring harness, drain pump now working. Ran control calibration and tested washer. Operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Springfield, MA 01109
Gary V.
Job Details: 07/16/2024
"F1e1, f2e1, f5e1. Inspected and found faults for ui panel and main acu communication mismatch and lid lock stuck open. Will submit estimate and call.; rqstng P&A on 1 W10810403 (Lid lock) and 1 W10812422 (Main acu) and 1 W11089547 (Ui panel)"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5100HW3
Near Springfield, MA 01105
Gary V.
Job Details: 07/16/2024
Inspected and found lid pried open breaking lid lock bezel. Quoted and they will call.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Paxton, MA 01612
Chris B.
Job Details: 07/16/2024
Complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Replaced parts with TS 4392065. 1yr warranty on parts and labor.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 07/16/2024
"Removed old compressor and drier pumped down unit to remove excess Freon brazed in new compressor,coupler and die dryer filled unit with r600 and checked pressure and frost pattern. Frost pattern is perfect and pressures are good advised customer to give unit 24hrs so temps can regulate ; used 1 L14000125 () from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Springfield, MA 01108
Gary V.
Job Details: 07/16/2024
"Inspected and found door switch loose , adjusted and tightened, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near East Longmeadow, MA 01028
Gary V.
Job Details: 07/16/2024
Installed all parts listed and cycled back on. Please allow 24 to 48 hours for temp to stabilize.; used 1 WP10442411 (BIMETAL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Somers, CT 06071
Gary V.
Job Details: 07/16/2024
"Inspected and found feeler arm came dislodged on ice maker, adjusted and tightened, tested fine."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Somers, CT 06071
Gary V.
Job Details: 07/16/2024
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10276397 DRAIN PUMP"
We serviced a
LG REFRIGERATOR
Model LSC23924ST/04
Near West Springfield, MA 01089
Mike K.
Job Details: 07/16/2024
"Broken line in back of unit, line all dried out and breaking with any pressure. Had some extra line and replaced bad section using fittings to secure.; used 1 WP2300868 (FITTING 5/16-5/16) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Easthampton, MA 01027
Mike K.
Job Details: 07/16/2024
"Unit is under 1yr wp warranty per service bench. No lugged on arrival, says was making noise, not working. Plugged in and unit is in manual drain. Was a bit tilted to left used legs and some spacers on floor to leveled out. Raised drain outlet as near water level after drain and sink drains slowly, could siphon with a little more water.Completed and ran diagnostic cycle. Went through fill agitate and drain fine. spun fine.Ran recalibration. Completed fine. No errors in history. Ran quick wash cycle, went through fill and into wash fine, cancelled and drained fine. Concerns about sink drain confirmed. With normal water levels , when drained the sink over flows, unplugged unit so would stop overflowing, explained manual draining operation, but sink looks to be main issue at this time."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF7
Near Northampton, MA 01062
Mike K.
Job Details: 07/16/2024
"Unit has repeated failure again, had frosted up and stopped working, compressor/ fans running and unit cooling. With defrost verified previously and issue being intermittent will order control, evap fan, thermistor and harness.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 5304532180 (Control main) and 1 5304525990 (Harness) and 1 5304532557 (Evap fan motor) and 1 5303918645 (Thermistor evap l), states that autho needed"
We serviced a
KENMORE REFRIGERATOR
Model ="795.79783901"
Near South Hadley, MA 01075
Mike K.
Job Details: 07/16/2024
"Customer is not getting water or ice from unit, can hear it hum when trying to dispense. Lg made unit.Tight fit and could not get sliders under unit. Had cs sign waiver for moving without glides. Water coming to valve nothing coming out, verified 120vac. Also missing washer on right hand side door.; ordrng 1 MJX41178908 (Valve inlet)"
We serviced a
WHIRLPOOL DRYER
Model MDE2300AYW
Near South Hadley, MA 01075
Mike K.
Job Details: 07/16/2024
"Loud noise while running, found baffle screw was partly out, hitting top panel when tumbling, tightened and running fine"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near South Hadley, MA 01075
Mike K.
Job Details: 07/16/2024
"Unit is in a tight closet, stacked. If needs to be worked on will need to be pulled out.Complaint of unit not heating/drying. Tested on timed dry and unit is heating, verified decent air flow outside vent. Cs tested on setting she was using, reg/normal and unit heating. Electric dryer.Let unit run for 15 minutes and cycling and hot. No fat this time. Cs knows if further issue we would need unit out to be able to access."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Windsor, CT 06095
Ruben C.
Job Details: 07/16/2024
Replaced gearcase and basket had to chisel out agitator ran diagnostics normal tested drain and spin normal; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US
Near Ellington, CT 06029
Ruben C.
Job Details: 07/16/2024
Replaced suspension rods tested operation normal ran spin normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Putnam, CT 06260
Amanda R.
Job Details: 07/16/2024
Not draining Installation issue drain hose too long and goes directly through floor to another hose that goes across a ceiling into a stand pipe customer disconnected drain hose from the extension hose and it did work explained its and installation issue
We serviced a
GENERAL ELECTRIC DRYER
Model GTD72EBSN0WS
Near Denver, NC 28037
Ryan S.
Job Details: 07/16/2024
"Returned to install part ordered. Installed new heating element, ran unit , verified prop operation."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Northbridge, MA 01588
Jeremy B.
Job Details: 07/16/2024
Dishwasher is leaking ; rqstng P&A on 1 W11664713 (Lower door seal) and 1 W11483553 (Door gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Auburn, MA 01501
Jeremy B.
Job Details: 07/16/2024
"Found drain pump harness broken installed new wiring harness from truck stock also discover grinding noise from cam and shift replaced parts from truck stock retested ; used 1 W11643701 (HARNESS LOWER), 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near North Brookfield, MA 01535
Chris B.
Job Details: 07/16/2024
Complaint that the IM is not working. Found ice cubes not releasing from the ice tray and motor is stuck. Will order new IM. ; rqstng P&A on 1 W11565638 (Ice Maker Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Brookfield, MA 01506
Chris B.
Job Details: 07/16/2024
Complaint that the refrigerator is not dispensing ice. Found broken auger and bad chute. Will order part for a return visit. Customer mentioned to call customer o rescheduled on Friday hell know by then when would be the best day for us to return next week. ; ordrng 1 W11573761 (Chute) and 1 WP2220458 (Auger Coupler) and 1 W10852956 (Spring) and 1 W11098702 (Door Chute Motor)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Granite Quarry, NC 28146
Jenn F.
Job Details: 07/16/2024
Blower wheel stuck on motor. Broke off blower. Replaced motor and blower wheel. Tested ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near East Hartford, CT 06118
Ruben C.
Job Details: 07/16/2024
Checked found metal ring on slider slipped off cuasing no spin replaced slider tested operation normal ran diagnostics normal component test normal; used 1 W10734521 (Slider) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near West Springfield, MA 01089
Mike K.
Job Details: 07/16/2024
"Replaced main control and main wire harness. Ran quick wash cycle, filled properly and went into agitation fine, cancelled and drained fine. Put into drain and spin and verified spin operation.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
MAYTAG DRYER
Model GEQ9800PW2
Near West Springfield, MA 01089
Mike K.
Job Details: 07/16/2024
Replaced heating element and verified operation in timed dry
We serviced a
GE REFRIGERATOR
Model PWE23KSKGSS
Near Wrentham, MA 02093
Aimee Z.
Job Details: 07/16/2024
Installed new ice maker 24 hours.
We serviced a
BOSCH MICROWAVE OVEN
Model HMCP0252UC/05
Near Wrentham, MA 02093
Aimee Z.
Job Details: 07/16/2024
Found trips break as soon as power goes on Found needs new switches left and right Took photo some one cut the wire and put a ceramic cap on left side door switchesLooks like they by pasted the door switches or broke wire and tried to fix.Also need full harness
We serviced a
GE WASHER
Model GUD24ESSM1WW
Near Medfield, MA 02052
Aimee Z.
Job Details: 07/16/2024
Cust was putting to many towels in washer and was putting to much strain on motor.Drive wheel and motor are fine belt on and bolt tight Advised to lighten the load esp with towel Jean sweatshirts fleece blanket
We serviced a
GE DRYER
Model GTDX180GD0WW
Near Norton, MA 02766
Aimee Z.
Job Details: 07/16/2024
Found the igniter no continuity and needs new belt fraying and coil pack; ordrng 1 WE4M449 (Igniter) and 1 WE03X29897 (Belt) and 1 WE4X693 (Coil) and 1 WE4X692 (Coil)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Suffield, CT 06078
Gary V.
Job Details: 07/16/2024
"Inspected and found tub hub stripped and wash plate seized, will submit estimate and call.; rqstng P&A on 1 W10324651 (Hub) and 1 W10902814 (Wash plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIS18PNZB1
Near Mooresville, NC 28117
Ryan S.
Job Details: 07/16/2024
Customer complain unit was making ice cream then stopped branding it through service test all functions working but took a little too long to cool down evap. Found condenser completely covered with dust ran unit through production started.
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS01
Near Cornelius, NC 28031
Ryan S.
Job Details: 07/16/2024
Return to install part ordered installed recirculation pump with water sensing float installed part unit filled with water stopped and started circulating. Compressor came home started cooling ice production started. Customer wanted me to turn it off so that he could clean it.collected remainder of bill 159.38. Customer had paid for previous work and parts before last service call. This invoice only shows payment for part installed today.
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Stanley, NC 28164
Ryan S.
Job Details: 07/16/2024
Customer complain breaker flipping intermittently inspected power power was proper 240 V took off back panel. Inspected all wires no signs of thermal damage or arcing no shorts to ground element or anything else. Rent on Kick Drive for the most part of being here unit heated properly and cycled the proper temperatures. Moved pigtail around while running no loss of power no arcing could not find issue. Inform customer issue persist get electrician to check breaker.
We serviced a
GE REFRIGERATOR BOT
Model GFSF2KEXAWW
Near Belchertown, MA 01007
Chris B.
Job Details: 07/16/2024
Complaint that the refrigerator is not cooling. Found start device running hot and switching off. Found bad compressor. Customer declined to fix the unit do to unknown age. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 07/16/2024
"Arrived, customer said that ice maker was replaced for the second time just a week ago by Advanced Appliance. Compressor was also replaced by Advanced approximately a little over a month ago. She called Whirlpool and we are here as a second opinion. Found just a few dudes in bin. Entered diagnostics, test 56, found E5 error but do not know if that is a new error or old. Ran test 57, ice maker cycled and returned to home position properly. Ran fill test 45, valve activated and filled correctly. Ran tests 36 and 37 for ice box fan and thermistor, both test good. Checked temps in FF and freezer, reading 37 and 9 degrees. Cycled power to refrigerator to clear error and reset. Called tech line spoke to Brandon SR# 7739510725 he said there are a couple of possibilities. If error code was never cleared it could prevent ice production. Other possibility is a sealed system issue not getting freezer temp low enough. He said to have customer monitor unit of the next 48 to 72 hours and see if ice production starts. Advised customer of recommendation. She is going to monitor and let us know. Collected for service call on cc."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/16/2024
Checked unit ice cream getting soft had called techline 7739331046 needs sealed system temps keep fluctuating up and Dow ordering comp; ordrng 1 W11109499 (Filter drier) and 1 W11504445 (Coupling) and 1 W11506623 (Coupling) and 1 W11578205 (Comp) and 1 W11504431 (Coupling) and 1 W11504415 (Coupling) and 1 W11506621 (Coupling) and 1 W11506635 (Charging tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW07
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 07/16/2024
I replaced main control checked validated evaporator grid is producing a full frost patter also found fan is producing proper airflow. No further issues found with cooling or refrigerator at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Southwick, MA 01077
Mike K.
Job Details: 07/16/2024
"Both icemaker a making less ice, ice melting in rf section, ice trays were not freezing fully in fr.Fr is at about 19, rf at 40. Some frost at rear of fr, cs had tried leaving off to defrost, same issues after attempt.Fr evap fan not running, not clogged, not running in test 3 or 4. Rf evap fan running properly.Measuring 7vdc at motor, tech sheet lists it as 14vdc. Cs has square trade policy where they get reimbursed, just need full break down on reciept.Quoted for evap fan motor and control, approved and collected in full.Office to contact to schedule return.; ordrng 1 W11109595 (Evap fan motor) and 1 W11109595 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bloomfield, CT 06002
Ruben C.
Job Details: 07/16/2024
Checked unit could not get ice bin assembly out and door seals torn ordering seals ice maker and ice bin assembly ; ordrng 1 W11548540 (Ice maker) and 1 W11185686 (Ice bin) and 2 W10830274 (Door seal)s
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Gastonia, NC 28054
Ryan S.
Job Details: 07/16/2024
"Customer complain of grinding, vibrating noise. Upon upon arrival heard noise coming from fan wheel motor area took apart fan will not broken, but fan was shaking. Seems to be motor is vibrating too much possible shaft, ordering motor and fuel. Scheduled return call for.7-24-24 customer didnt want Tuesday . ; ordrng 1 WP697772 (Fan wheel) and 1 W11364931 (Motor)"
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS00
Near Charlotte, NC 28214
Ryan S.
Job Details: 07/16/2024
Customer complaint unit Not making ice. Ran unit through service mode found recirc pump not working ordering recirculation pump schedule return call for. 7-18-24am unit has 36 month warranty. Using goods issue date unit still in warranty. ; ordrng 1 W11542867 (Recirc pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FMX02
Near Mount Holly, NC 28120
Ryan S.
Job Details: 07/16/2024
Refrigerator cutting on and off at the control. Arrival term unit and found that lights on user interface control or blinking on and off and the holiday light was blinking on and off. Cycled unit and unhooked ui control. unit started working informed customer UI was intermittently working found UI control no longer available! Foreign customer unit could not be repaired. collected trip
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GYNIFS
Near Lincolnton, NC 28092
Ryan S.
Job Details: 07/16/2024
"Customer complained water and icemaker, not working heard valve home unhooked supply line from valve. found water two valve from home works good pressure found valve not pushing water to unit when prompt ordering water valve assembly informed customer Office will call when job is authorized and part comes in.; rqstng P&A on 1 WR57X27527 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Stafford, CT 06076
Gary V.
Job Details: 07/16/2024
"F6e3,f7e7,f7e4. Inspected and found multiple problems. Lid broken, lid lock and strike broken, drain pump broke off from the brackets, main acu communication fault and also pressure system fault and cold side inlet valve not opening. With so many parts needing to be replaced, requested 2 hour return. Will submit estimate and call.; rqstng P&A on 1 W10734521 (Slider) and 1 W11396717 (Drain pump w/brakets) and 1 W11404468 (Lid) and 1 W11457841 (Strike) and 1 W11394572 (Lid switch) and 1 W11419171 (Main acu) and 1 W11165546 (Inlet valve)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Coventry, CT 06238
Amanda R.
Job Details: 07/16/2024
"Randomly it will stop in the middle of cycle ordering door latch ; rqstng P&A on 1 5304525218 (Latch), states that autho needed"