We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/05/2023
"Checked over unit and found rust forming in both fridge and freezer doors, tried to remove rust and found rust pitting the stainless leaking marks also when closing door on fridge side door would squeak and was leaving plastic pieces. Unit needs both doors replaced with door gaskets grey customer did not want parts replaced they want a new unit advised the unit should be replace with new but parts will prob have to be ordered advised they could call customer service to talk to them on a replacement. Parts tentative due to doors out of stock ; ordrng 1 LW10913407 (Door stainless) and 1 LW10918659 (Freezer door)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waterbury, CT 06710
Jimmy R.
Job Details: 10/05/2023
"Ran dryer and found wile tumbling unit would make a scraping noise and a loud clicking noise, checked rollers and idler and found ok checked noise and found coming from blower wheel. Removed rear panel and accessed blower wheel found bra wire caught in wheel and live of insulation from machine stuck in between blower wheel and cover, removed both items and all operations are now working to proper specs"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Jimmy R.
Job Details: 10/05/2023
Installed new parts and set machine to correct settings advised customer to give unit 24hrs so temps can regulate. If any issue with freezing again they will need a second opinion on unit nothing else can be done for the temps. Fridge is now operating to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Farmington, CT 06032
Ruben C.
Job Details: 10/05/2023
Checked unit found gearcase making screeching noise in spin could not get bolt off agitator ordering gearcase agitator and bolt; ordrng 1 W11223765 (Screw) and 1 W10836692 (Agitator) and 1 W10919191 (Washplate) and 1 W11454372 (Gearcase) and 1 W10721967 (Splutch)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2367TF0
Near Westfield, MA 01085
Mike K.
Job Details: 10/05/2023
"Ice 2water built up under rf bottom drawer. Removed ice/water build up.Can see water lines coming from icemaker evap drain area. Pulled icemaker out and no back up in drain, some ice formed on outside of casing. Steamed clear evap and best could do with drain, cleaned gasket and drain guide and reassembled, water never backed up in drain while steaming, possible slow drain, cs to monitor, if drain tube is clogged/ partially clogged internally not much else can be done."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28269
Robert A.
Job Details: 10/05/2023
"Cx complaint that the unit is not cooling properly. I inspected the unit to confirm the complaint. The temps are warmer than normal 33 FC/ 37 RC. I removed the evap cover, there was no frost pattern. The cx said it was freezing fine yesterday. I ran the compressor in diagnostic mode test 4, it built a frost pattern. I call d techline again with my finding. They had me test the FC temp sensor, it reading 10.25k ohms while it was cooling with the door open. The temp sensor is fine. I mentioned the unit is on the carpet, techline said that would not affect the cooling enough to have this issue. As recommended Im ordering the control board to resolve the issue. i left the part with the cx.Sr7737274825; ordrng 1 W11566891 (Control board), dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS1
Near Charlotte, NC 28216
Robert A.
Job Details: 10/05/2023
"Cx complaint that the unit is not starting or responding at all. I inspected the unit to confirm the complaint. I found the UI has no lights at all. I removed the panel and checked incoming power, its getting 121v. I disconnected the panel and reconnected it again, still no response. The unit needs a new control board and UI panel to resolve the issue, Im ordering the parts for the return visit.; ordrng 1 WPW10352582 (Control board) and 1 W10402110 (Fuse) and 1 WPW10500181 (Stainless UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW06
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 10/05/2023
Customer complained unit light not working . Found bulb stick on on wont cycle to low or off. Replaced control board. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Kershaw, SC 29067
Jonathan J.
Job Details: 10/05/2023
"Complaint dryer light on the inside of the drum keeps flashing touchscreen is completely unresponsive. I found main control has 124 V getting to it I found user interface has 64 V getting to user interface DC current should be 13 give or take Ifound thermal cutouts are all open. I found igniter is also open. I suspect venting issues or overloading causing thermal cut out issues no bearing or motor issues. Found all wiring connections are tight. light on control is off not flashing indicating control board malfunction. user interface and control board issues or failures due to normal operation. parts on back order office to call customer text customer. ; rqstng P&A on 1 W10909685 (Cutout) and 1 WP338906 (Sensor) and 1 WP8573713 (Cutout) and 1 279311 (Ignitor) and 1 W11133021 (Control), ordrng 1 W11158457 (Ui)"
We serviced a
AMANA FREEZER
Model ESU17
Near Douglas, MA 01516
Roger R.
Job Details: 10/05/2023
Found unit has R12 refrigerant and we can not service this machine. so no leak check was done and no balance is due
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Webster, MA 01570
Roger R.
Job Details: 10/05/2023
Found unit had a broken door switch. Replaced and tested unit. All okay. RECOMMEND HAVING VENT CLEANED AND SHORTENED. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDP575GW1
Near Ellington, CT 06029
Gary V.
Job Details: 10/05/2023
"Inspected and found open heater coil, replaced and cycled, tested fine. Informed customer about venting issues.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
JENN-AIR COOKTOP
Model JED4430WB01
Near Enfield, CT 06082
Gary V.
Job Details: 10/05/2023
"Inspected and found main acu no longer sending power to burner and left front burner outer ring is broken, will submit estimate and call.; rqstng P&A on 1 WPW10178022 (Left front dual burner) and 1 WPW10190396 (Main acu)"
We serviced a
AMANA DRYER
Model NGD4600YQ2
Near Suffield, CT 06078
Gary V.
Job Details: 10/05/2023
"Inspected and found motor seized and drum rollers and idler seized and worn out, quoted and he will call."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/05/2023
"Concern is while baking trips circuit breaker, ran amp draw test and found unit drawing 2.3 amps thru preheat, and leveled off at 2 amps. Possible weak circuit breaker. Cycled up to 350 degrees and ran diagnostics and found no fault codes, unit tested fine."
We serviced a
FRIGIDAIRE RANGE
Model FGEF304DKFC
Near Suffield, CT 06078
Gary V.
Job Details: 10/04/2023
"Installed new burners and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/04/2023
Replaced glass top unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, MA 01075
Mike K.
Job Details: 10/04/2023
Replaced filter cap and U/I board. Cycled power at breaker. Cs to monitor.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Vernon, CT 06066
Chuck M.
Job Details: 10/04/2023
"Customer complaint is that washer would not start. Ran diagnostics and found error code F8e1 long fill. Ran manual test cycle and washer fills, agitate, drain and spin properly. Ran normal cycle and washer and washer filled to tub ring. Attempted to cancel cycle but control did not respond. Ran diagnostics and to drain water. Ordered control and pressure hose. ; ordrng 1 W11162438 (cntrl-elec) and 1 WP353244 (pressure switch hose)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS
Near Sharon, MA 02067
Aimee Z.
Job Details: 10/04/2023
Waited 15 left magnet and took photo
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near South Windsor, CT 06074
Amanda R.
Job Details: 10/04/2023
Replaced wire harness and timer runs but no heat checked for voltage drop while running voltage good ; ordrng 1 W11625517 (Switch) and 1 W11625517 (Motor) and 1 WP694089 (Blower) and 1 WP3977767 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/04/2023
"Inspected and found evap packed with ice, and no longer defrosting, open heater circuit and main acu needs to be replaced, will order parts and return. Whirlpool will be dispatching new call with full autho for this repair.; ordrng 1 W11650661 (Heater) and 1 W11566891 (Main acu)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2957AEW
Near Charlotte, NC 28273
Jeff L.
Job Details: 10/04/2023
Replaced adc board unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/04/2023
"Fresh food section not dropping below 60.found even frost pattern. Damper not opening properly. Will order new control, evap fan, and damper. ; ordrng 11 W11087463 (Damper)s and 1 W11369036 (Evap fan) and 1 W11487480 (Control box)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Plymouth, CT 06786
Jeremy B.
Job Details: 10/04/2023
Washer making a thumping noise from underneath. Removed rotor and found play in the shaft of gearcase causing clunking noise. Needs new. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 Xtratime (Xtra time) and 1 W10734521 (Clutch) and 1 W11550891 (Agitator)
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 10/04/2023
"Customer heard a loud noise during use. Upon arrival ran service mode. Unit wine through all functions. Foudn belt cover was broken, ordering new cover and screws. ; ordrng 1 WPW10550173 (Sheild belt cover.) and 2 WP22001995 (Screw)s"
We serviced a
ELECTROLUX DRYER
Model EIED50LIW1
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/04/2023
E64 error for heater The dryer is stacked on a washer in closet Cust would need to have un stacked or pay for 2 men
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/04/2023
"I found freezer is not getting cold at all. I found three-way valve is not clicking anymore as well. In test for a found pantry harness is broken. All the wires I found pantry harness is unplugged as well. I found evaporator in fresh food section drain is completely clogged. I found corrosion potentially coming off of fresh food evaporator. I found customer stated icemaker leaked prior to repair from previous company for a customer unit has a sealed system issue that is occurring as of right now sealed system. Parts are covered but additional parts are not unit may need pantry control, not quoted for control, as customer said he is going to decline that specific repair. Will have to pressurize system to verify no pinhole leaks advised customer that once repair is completed is as is no refunds there is a 50-50 chance. There may be pin holes in line set or Tube issues."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Charlotte, NC 28269
Robert A.
Job Details: 10/04/2023
Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found all burners and the oven work fine. I used my gas detector to search for any leaks. I found none after multiple tests. I would turn on the burners with the burner head removed to intentionally release gas so the detector would alarm. I then turned off the gas to see if gas was still detected. No leaks were detected from any burners or stove once the specific valve was turned off. I called techline to document the issue. The unit is working as designed.Sr7737483120
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Wethersfield, CT 06109
Amanda R.
Job Details: 10/04/2023
Leaking from house plumbing when washer is draining washer isnt leaking
We serviced a
WHIRLPOOL FREEZER
Model ART318FFDS10
Near Glastonbury, CT 06073
Amanda R.
Job Details: 10/04/2023
Freezer door gasket wont stay in door since purchased ; ordrng 1 W11229610 (Gasket)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL00
Near Glastonbury, CT 06033
Amanda R.
Job Details: 10/04/2023
Replaced all parts
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Enfield, CT 06082
Gary V.
Job Details: 10/04/2023
"Inspected and found debris lodged under float assy causing no fill, cleared debris and cycled, and found main acu no longer sending voltage for heated dry, needs main acu replacement, will submit estimate and call for return date. Informed customer of general maintenance of pulling out and cleaning filter in sump to prevent clogging and debris build up.; rqstng P&A on 1 W11305308 (Main acu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Enfield, CT 06082
Gary V.
Job Details: 10/04/2023
"****Whirlpool service reference number=Techline sr#7737481978****, Inspected plate and plate glide and found no functional problems or broken pieces. Called techline and they advised items placed on plate for cooking need to be centered on the plate. No other issues found at this time."
We serviced a
ADMIRAL DRYER
Model AGD4675YQ2
Near Hampden, MA 01036
Roger R.
Job Details: 10/04/2023
"Found igniter, glowing and gas valve, clicking but not holding unit will need new gas valve quote for parts and labor. Will need to order And return as soon as possible.ordering 1 279834 (COIL KIT) Cllctd $287.86 Check # 3982"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Hartford, CT 06114
Chuck M.
Job Details: 10/04/2023
Customer complaint is that dryer is not drying. Dryer is working properly. Customer has a birds nest and lint blocking ventilation. Showed customer birds nest and lint.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Enfield, CT 06082
Gary V.
Job Details: 10/04/2023
Unit has defective actuator and will order part and return this Friday pm slot.; ordrng 1 W11212745 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/04/2023
"Customer didnt speak English, talked to someone on the phone. Said the unit isnt filling with water and its not spinning. Found long fill error. Found fill valve not operating or opening when prompt. Replaced from ts. Ran unit and unit now filling and washing. Customer thought the sound of the drain pump was the unit trying to spin. Informed person on phone unit just wasnt getting water so it was cutting off and draining. Verified proper operation. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lexington, NC 27292
Vincent O.
Job Details: 10/04/2023
Found unit missing leg of power. Customer will need to have power issue resolved. Reading from neutral to each pole is 125vac. Across is 0vac. Checked cord and verified continuity. All functions check ok. Customer need to have power issue resolved.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Suffield, CT 06078
Gary V.
Job Details: 10/04/2023
"Removed noise filter per whirlpool instructions, cycled and unit working, customer will monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffield, CT 06078
Gary V.
Job Details: 10/04/2023
"Installed main acu and cycled back on, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manchester, CT 06042
Amanda R.
Job Details: 10/04/2023
Complaint that things freezing in ff section freezer temp set at four segments put on recommended complaint that when dispensing ice it drips water condensation on flap this is whats dripping went over how freezer cools ff section with zero degree air entering through damper customer had beer bottles in front of damper moved bottles nothing frozen today
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS1
Near Manchester, CT 06042
Amanda R.
Job Details: 10/04/2023
The name plate is scratched ordering door and nameplate ; ordrng 1 W10909682 (Name plate) and 1 W10893437 (Door)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW2
Near Medway, MA 02053
Aimee Z.
Job Details: 10/04/2023
Owner said cant touch appliance until origin of fire is decided by inspectors and insurance company.Found power cord bent and caught fire. Took photoFound that installer put a 3 cord prong on dryer sideand the house is 4 prong. They jammed in outlet and bent up the plug.Fire started at outlet in house and went up the vent Cloth were burnt up in side dryer
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Spencer, MA 01562
Chris B.
Job Details: 10/04/2023
Complaint that the unit is not responding on the touch panel control. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10919303 (Control Touch Panel)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/04/2023
"Complaint dryer, not getting hot. It will not spin. I found thermal cut out. It was open for vent. I found heating element was melted and open as well. I found lots of lint wrapped around blower wheel indicating air restriction was the cause of issues occurring in the first place. no additional issues found after replacing heater and thermal cut out. customer stating they moved into a new build house July 9, 2022 indicating unit is out of its one-year warranty. Period. ; used 1 WP3392519 (THERMAL FUSE), and 1 WP3387747 (ELEMENT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/04/2023
Complaint I spin cannot be removed is a solid block of ice. I found ice bin was just frosted together from never being dumped. I spin that ice drops down into weighs approximately 15 pounds. Customer is elderly and cannot lift up a bin to dump. ice I showed customer how to flip bail arm to stop ice production Herself. Advise customer to dump ice at least every two weeks. By doing so it will stop and prevent ice from clumping together. No cooling issues found no additional issues found did notice customers drain disposer was leaking rapidly advising customer not to use that sink until a plumber can come out to respawn replace disposer.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Longmeadow, MA 01028
Mike K.
Job Details: 10/04/2023
"Unit not beer 1 yr wp warrant. Took photo of receipt. Unit not draining, pump humming, tub full of water. Vacuumed out water and removed ver pump, cleared stuck sick. Tested in normal and operating properly. Fill, wash agitate, drain and spin all working.Recalibrated and ran self test fine."
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Sutton, MA 01590
Angel R.
Job Details: 10/04/2023
"Getting F12 error code on right rear burner, tested for voltage and it is ok. Will order new element. All others working ok. ; rqstng P&A on 1 WPW10396549 (hotplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Worcester, MA 01604
Angel R.
Job Details: 10/04/2023
"Found freezer gasket not sealing right, heated it up and advised customer to keep an eye on it."
We serviced a
GE REFRIGERATOR
Model GSHF6KGZBCWW
Near Worcester, MA 01602
Angel R.
Job Details: 10/04/2023
"Spoke to customer, has to go to work will need to reschedule. ;"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Northbridge, MA 01588
Angel R.
Job Details: 10/04/2023
Found plastic beads obstructing the spin of the drum causing a loud skip. Removed and tested ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28227
Robert A.
Job Details: 10/04/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mint Hill, NC 28227
Robert A.
Job Details: 10/04/2023
"Cx complaint that the unit is not staring or draining, it just flashes f2e2. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage but the UI does not respond to any commands. The unit needs a new UI control to resolve the issue. I installed the part (TS) and tested the unit for the cx. The unit is working as designed.; ordrng 1 W11368911 (UI control)"
We serviced a
WHIRLPOOL RANGE
Model WFE540HOES0
Near Charlotte, NC 28215
Robert A.
Job Details: 10/04/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Auburn, MA 01501
Chris B.
Job Details: 10/04/2023
Replaced part and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Ware, MA 01082
Roger R.
Job Details: 10/04/2023
Installed new gear case due to oil leaking from bottom and also replaced suspension rods due to off balance and erratic spinning ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Ware, MA 01082
Roger R.
Job Details: 10/04/2023
Installed new coupler in waterline for fountain. This was needed due to a design change in the freezer door that was just replaced. ; dspstn on spec-tagged invntry: 1 WP4373559 FITTING 5/16-1/4
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near York, SC 29745
Mitch H.
Job Details: 10/04/2023
"Tested and ran diagnostics. Found E2 ice maker lost position error. Ran test 57, ice maker would not cycle. Requesting P&A for ice maker. Ce maker is on B/O. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11658802 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 10/04/2023
"Removed and replaced control and element. Ran full diagnostics cycle, all functions and components operating properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 10/04/2023
"Customer says that oven will heat but during the course of cooking it drops out and he has to start oven over. Tested and ran diagnostics, found F6E4 communication error. Requesting P&A for console and control.; rqstng P&A on 1 W11093254 (Console) and 1 W11179310 (ACU)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Holyoke, MA 01040
Mike K.
Job Details: 10/04/2023
"Unit is under 1yr wp warranty per service bench.Interface is working fine, unit drains/fills but wash motor not running.Cs chose the 18th as return date to match her schedule.; ordrng 1 W11525546 (Sump assy)"
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near Hartford, CT 06106
Chuck M.
Job Details: 10/04/2023
Arrived to diagnose range. Upon entering apartment found roaches EVERYWHERE. Snapped a pic and left. Called management company to inform.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hartford, CT 06106
Chuck M.
Job Details: 10/04/2023
"Customer complaint is that ice maker is not working. Found filter housing door broken and filter suck inside housing. Ordered housing. ; ordrng 1 W11162041 (housing), dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE"
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS1
Near Stanley, NC 28164
Ryan S.
Job Details: 10/04/2023
"Customer complained of loud noise humming. Found sump motor was extremely loud. Replaced from pre id ts. Reassembled and checked for leaks, and unit is now quiet and working as designed. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
MIELE DISHWASHER
Model G6165SCVISF
Near Southampton, MA 01073
Mike K.
Job Details: 10/04/2023
"Able to get door off, found supply connector burnt out on board, connector had melted and board damaged. Verified 120vac to connector.Will have office look up wire harness, quote cs for part, no additional labor.; ordrng 1 Unkwn (Wire harness to control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Matthews, NC 28104
Jeff L.
Job Details: 10/04/2023
"Found the ice maker not harvesting need new icemaker and switch. Will return on 10-11-23 amPart#W10873791Part#W11126296; ordrng 1 W10873791 (Ice maker) and 1 W11126296 (Cover housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Matthews, NC 28105
Jeff L.
Job Details: 10/04/2023
Replaced all parts and moved the drain hose so it wouldnt hit the back of the washer.. unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
LG DRYER
Model DLE5977W CS
Near Northampton, MA 01060
Mike K.
Job Details: 10/04/2023
"Replaced thermostat, hi limit and belt, unit tested in normal dry and heating properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Matthews, NC 28105
Jeff L.
Job Details: 10/04/2023
"Pulled wall oven and replaced rivet and rivet arm along with new spring. Put unit back in wall unit is operating properly except theres a small bump when dropping door all the way down. I advised customer to watch and see if the noise goes away give it about 2 weeks. If the noise is still there then contact our office. Other than that unit is working as it should. I found that the inner door panel which I replaced already is damaged on right hand side (see pics) thats where the popping noise is coming from. I have reordered all these parts again to complete repair. The customer also complained of the oven door is not level at top as it is on bottom. Will check into that. Office will call customer when parts come in; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Arm) and 1 W11607070 (Arm) and 1 Rivetgun (Rivet gun) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Worcester, MA 01605
Chris B.
Job Details: 10/04/2023
Complaint that the unit will not wash through properly. Found unit not getting enough water. Tested out valves and pressure hose and all normal. ; ordrng 1 W11607637 (Control Board)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Worcester, MA 01602
Chris B.
Job Details: 10/04/2023
"Complaint that the unit is not washing correctly. Found error codes F8E1, F0E3. Found cold water valve not fully opened all the way and coins lodge in the agitator. Removed coins and opened the cold side ran two diagnostic cycles and washer running normal. No issues found with the washer."
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Vernon, CT 06066
Amanda R.
Job Details: 10/04/2023
The front left burner head warped needs to be replaced ; ordrng 1 W11435630 (Burner head) and 1 W11435659 (Burner head) and 1 W11435657 (Burner)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Worcester, MA 01605
Chris B.
Job Details: 10/04/2023
Complaint that the unit is not drying. Customer showed proof of purchase that unit is within labor warranty. Found burnt connection at module and control panel tab popped out of place. fixed wire to module and reinserted tab that was not put in properly at factory. Unit still under the 90 days labor.
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Spencer, MA 01562
Chris B.
Job Details: 10/04/2023
Complaint that the unit is not washing through correctly. Found bad drain pump and wires. Control Board is not responding to diagnostic tests. Will order parts for a return visit.; ordrng 1 W11591637 (Lower Harness Wire) and 1 W11633362 (Control Board) and 1 W11399437 (Drain Pump)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Southbridge, MA 01550
Chris B.
Job Details: 10/04/2023
Complaint that the unit is not locking properly. Found bad lid lock. Replaced part and unit running normal. Ran calibration and diagnostic test. Washer working normal.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Clover, SC 29710
Mitch H.
Job Details: 10/04/2023
"Customer said freezer cooling properly but refrigerator is cool but not as cold as it should be. Tested and ran diagnostics. Freezer and refrigerator evaporator fans tested good and working. Condenser fan and compressor tested good. All thermistors test good. Ran tests 23 and 28 for maximum temp and average temp in refrigerator. Maximum temp shows 44, average temp shows 37. No issues. Called line spoke to Butch SR# 7737481907. Went through tests again with him on the phone. He said everything checked good. Only suggestion he could offer was to advise customer to put more items n fridge to increase load. Advised customer of findings and advise of suggestions from tech line. Collected for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 10/04/2023
"Checked and found ice maker and valve operating properly. Found ice stuck between flap and ice maker holding arm in off position even though bin wasnt full. Removed flap, tested ice maker again, cycled and filled correctly."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/04/2023
"Removed and replaced user interface, ice maker and switch. Turned unit back on, tested and ran diagnostics. Ran test 120, ice maker cycled properly. Ran test 97, valve activated and filled correctly. All functions operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/04/2023
"Checked and tested dishwasher. Found only 2 buttons responded to inputs, no others working. Attempted to enter diagnostics, console lights would flash but then go out. Ordering console and control. Parts are special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11622500 (Console) and 1 W11629915 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Charlotte, NC 28213
Robert A.
Job Details: 10/04/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MZD2766GEW
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/04/2023
Complaint frosting in freezer bin. I found door flap has broken creating an air leak. I replaced door flap tested operation no additional issues found.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 10/04/2023
"Complaint cooktop, hot hands cooktop on lights are illuminated, will not turn off. I found all four Infinite switches are smoked. I found three of the four burners are nonfunctional at all have open resistance values even when inner changed but 240 V current is getting to all four burners. Unit will need all four Infinite switches and all four burners to fix. call 7046810034 ; rqstng P&A on 2 WP3149400 (Infinite switch)s and 2 WP3148952 (Infinite switch 6 burner)s and 2 W11396790 (Element)s and 2 W11396792 (Element)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Lexington, NC 27295
Vincent O.
Job Details: 10/04/2023
Installed new valve and harness. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Davidson, NC 28036
Vincent O.
Job Details: 10/04/2023
Found hi limit open and heater grounded. Order and replace hi limit and heater. ; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (Heater) and 1 3392519 (thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/04/2023
"Tested and ran diagnostics tests 57 harvest and 45 fill. Ice maker cycled and returned to home position correctly, valve actuated but no water filled. Removed ice box, found ice maker fill line frozen. Cleared frozen tube, tested and found fill tube heater bad. Replaced heater, reinstalled ice box and connected. Tested, valve operating properly and filled correctly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Thompson, CT 06255
Angel R.
Job Details: 10/04/2023
"Installed cam kit from TS, customer says part was not received. Tested ok.; used 1 W10721967 ( Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Thompson, CT 06255
Angel R.
Job Details: 10/04/2023
"Installed valves, problem persisted. Switch is not getting stuck but valve staying open intermittently allowing water to push through. Valve does not sound energized when water pushes through, issue sounds like a water hammer could solve it as the sound is of pressure pushing water through. Nothing else could be causing the problem, will advise customer to check on water pressure and run a simple troubleshooting tonight that will show the problem."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Monroe, NC 28112
Jonathan J.
Job Details: 10/04/2023
Complaint water will not turn off to ice maker keeps overflowing with water solid sheets of ice making. I found test 44 Original ice maker would not twist would over fill and never turn off water when on switch was turned to on position. I replaced ice maker all switch and lights are working fine as of now only issue per customer was ice maker. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Charlotte, NC 28226
Jeff L.
Job Details: 10/04/2023
Found water coming from water filter assembly replaced the filter assembly due to some good triage skills by someone at advantage appliance first time fix. The unit ran and checked ok( the plumber is coming out tomorrow to repair shut off valve behind fridge I could not get water to shut off so I used the shut off to house in closet to get repair.Call complete
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/04/2023
"Found the unit level and in wash cycle when I arrived. Customer complaint is the unit gets off balance. When I was here previously I found the top not fastened down to frame properly and able to lift it up and down I reattached the top to frame and leveled machine. The suspension rods are good, I explained to the customer about out of balance issue that may be experienced with this machine. To correct it by redistributing the weight, customer doesnt like the unit and wants it changed out. Customer feels the unit has been dropped I cannot see any other damages to suggest that. At this time Im contacting whirlpool Tech support to document customers complaint on this unit. Customer also said they had no idea I was coming out todaySpoke with Andrew Whirlpool tech supportSR#7737476944; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Bristol, CT 06010
Jeremy B.
Job Details: 10/04/2023
The coin box is damaged and key not opening it. Drilled out lock needs new coin box with key. ; ordrng 1 W11190039 (Box)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bristol, CT 06010
Jeremy B.
Job Details: 10/04/2023
Dishwasher leaking. Found water at 160 and bottom door seal warped. Needs new bottom seal and customer will install a mixing valve to bring water to 120.; ordrng 1 W11252794 (Bottom seal)
We serviced a
KENMORE REFRIGERATOR
Model 596.72003016
Near Farmington, CT 06032
Jeremy B.
Job Details: 10/04/2023
Installed new control. Compressor and all fans came on unit cooling properly.
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Farmington, CT 06032
Jeremy B.
Job Details: 10/04/2023
Installed new inf sw and burner still not heating. Found 240 at inf switch. Found no power to element. Found pin in molex connector worn and burnt. Needs new harness. ; ordrng 1 W11226786 (Cooktop harness) and 1 W11226773 (Console harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Newington, CT 06111
Jeremy B.
Job Details: 10/04/2023
Light switch sticking and might not coming in all the time. Replaced switch and tested all checks ok. ; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9500WX4
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/04/2023
Customers complaint is dishwasher not starting. Tested on each cycle and found each cycle starting properly cant duplicate any problems.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/04/2023
I replaced all previously ordered parts. I tested operations I verified icemaker is no longer over filling with water leaking inside of refrigerator and leaking onto floor. Customer had refrigerator pulled out upon arrival on cardboard. Perfect. No additional issues found with refrigerator at this time refrigerator passed all diagnostics cycle tests as of now no leaking occurring anywhere. ; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/04/2023
"I replaced all previously ordered parts due to machine, making an abnormal ticking noise after replacing all parts machine is no longer making ticking noise. Everything is working properly. No error codes and fault. History did notice. Lots of lint. Stuck to blower wheel. Also noticed a lot of back pressure that kept blowing vent off the back of the dryer during testing. No additional issues found. left all original parts with customer."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/04/2023
F9e1 f8e2 f7e1 fae2 f8e4 I replaced all previously ordered parts tested operations no additional issues found at this time no leaking occurring with dishwasher dishwashers operating normally. As of now I did find out. Customer has been using dawn dish detergent to prewash dishes advise customer not to do so. ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT