We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Meriden, CT 06450
Jimmy R.
Job Details: 01/26/2024
"Tested unit and found machine filling with water then just sitting and never washing, ran a diagnostics cycle and found error F7e1 wash motor failure let unit run thew a cycle and found 120v going to wash motor but motor not kicking on unit will need new sump&motor. Checked leaking issue and found water stains on the side of tub found water leaking from tub seam due to not sealing unit is going to need new tub assembly. Will order parts advised tub is going to be shipped to home plz look at tub and make sure its ok advised we would call when in due to special order ; ordrng 1 W11460945 (Sump&motor) and 1 W11409866 (Tub assembly) and 2 WP8269145 (Mounting brackets)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near Springfield, MA 01103
Roger R.
Job Details: 01/26/2024
Unit checking okay. Good wash action and all functions checking okay. Will call if reoccurs
We serviced a
WHIRLPOOL WASHER
Model WFW5090JN0
Near Springfield, MA 01103
Roger R.
Job Details: 01/26/2024
Checked unit and found operating normal. All okay
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, MA 01118
Roger R.
Job Details: 01/26/2024
Checked operation of washer and all functions check ok. Water level okay. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Dudley, MA 01571
Amanda R.
Job Details: 01/26/2024
Took picture of frost build up on top perimeter of freezer liner then went away door must have been left open set temps at recommended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlton, MA 01507
Amanda R.
Job Details: 01/26/2024
Ceiling led not working door switches recognizing door is open reset power to unit needs new led ; ordrng 1 W11470191 (Led)
We serviced a
GE RANGE
Model JGB860EEJ6ES
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/26/2024
I found ceramic insulator had exploded causing loose connector and damage to ignitor I replaced ignitor and installed new insulators. Lower oven preheated to 350 in 8 min 52 secs. Upper oven. a little longer at 10 minutes and 15 seconds to preheat to 350? no additional issues found with upper or lower oven at this time. Both ovens are operating properly with no further issues found right now..; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 01/26/2024
"Complaint, rusting of the cooktop. I found surface corrosion is occurring around front left burner. I found surface rust is not covered under warranty per warranty terms and conditions past 30 days. warranty page one subsection, eight and nine. Recommended WD40 as a good cleaning agent and Bonami for the harder to clean spots. no additional issues reported or found at this time. other than rear right burner kept extinguishing itself on low flame, I adjusted flame for simmer burner. Called manufacturer of customers request file 7737997005."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/26/2024
Use Authorization # K1A3FI0WL1. Error codes found 6-2 inlet water valve electrical error 6-4 float error see inlet water. wash motor working fine unit is not filling with water at all broken harness heater is working fine no terminal block issues found incoming voltages are correct and proper 124.2 no burnt or heated wiring found customer concerned about wiring being stuck to tar sound insulation in inner door normal for wiring to be stuck to tar insulation. Burning smell from heater and lack of water entering machine. Unit will need harness to fix as harness is broken at molex and has been taped by unknown persons. Customer stated she had a company that told her that the wiring was not supposed to be stuck to tar insulation that freaked her out. Safety file file number 7738295095 autho number K1a5gr0wpl1 file number tech line 7738334417 heater has 10 ohms resistance. ; ordrng 1 W11678565 (Harness)
We serviced a
KITCHENAID RANGE
Model KFDC558JAV01
Near Charlotte, NC 28270
Jonathan J.
Job Details: 01/26/2024
Complaint door scraping on kickplate has caused damage to kick plate. I found home issues with 18 inch oven door suspect someone tried to move oven using door handle causing damage to hinges Im ordering hinges for 18 inch door I cannot order kickplate for scratches a cosmetic part. Customer may have to take it up with installer. and builder. ; ordrng 1 W11643900 (Hinge) and 1 W11643896 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Matthews, NC 28105
Jonathan J.
Job Details: 01/26/2024
"Complaint washing machine does not know how much water it is using. Sometimes washing machine will fill itself all the way full. Sometimes it wont fill barely at all. I explained to customer that that is normal operation for the specific model model will fill, depending on weight and the way unit is loaded. Unit has multiple sense cycles no way to trick this machine like her old washing machine into using less or more water per customer. Customer had a different technician that told her that the best cycle to use was bulky. Bulky is designed to use the most water in the cycle, as well as delicate to help float the laundry up. Customer not to worry about water levels as washing machine is programmed to adjust water levels by itself on the fly, depending on what is being washed. I installed new cycle selector switch just to be safe. No additional issues found"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, NC 28105
Jonathan J.
Job Details: 01/26/2024
"I found main control board epoxy blown out, preventing unit from powering on properly. I replaced control. Everything is now powering on discovered drain pump has a resistance value of .02 ohms reason for unit not working reason for control board defecting out. I am ordering new drain pumpleft drain pump unplugged as of right now; ordrng 1 W11396717 (DRAIN PUMP)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Berlin, CT 06037
Jimmy R.
Job Details: 01/26/2024
"Tested washer and found when running a cycle unit would just buzz and error out F7e1 tachometer missing or wrong signal. Checked actuator and found arm just moving freely not allowing unit to shift into a cycle, found capacitor leaking and faulty. Replaced actuator and capacitor recalibrated unit and ran a wash cycle, checked all operations and unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Berlin, CT 06037
Jimmy R.
Job Details: 01/26/2024
"Tested washer and checked errors found errors F7e9 locked rotor f2e1 stuck button ran diagnostics step 52 and unit made a loud clunking noise and just sat never sensed a cycle, canceled unit and checked stator and rotor found rotor binding on stator, removed rotor and found Gearcase leaking oil on clutch and all components this is causing unit to lock the rotor and not operate and when it tries to spin it starts clanking and making noises. Unit is going to needs new stator,rotor,slider,clutch,Gearcase and extra time and labor. parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norton, MA 02766
Aimee Z.
Job Details: 01/26/2024
"Found error code f7e5 wouldnt agitate, replaced the actuator Ran calibrated and ran diagnostics Complete ; used 1 W10913953 (Actuator) from stock"
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near Wrentham, MA 02093
Aimee Z.
Job Details: 01/26/2024
"Installed shocks and tested the bolt broke in top counterweight broke when spinningNeeds new bolt; ordrng 1 DC61-00201A (Washer nut) and 1 DC60-40137A (Bolt counter weight), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSG/AA 02
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/26/2024
"Found the icemaker stop mid position. Tried to advance wouldnt advance and there is cubes stuck in icemaker And Ice bucket is crackedSteamed out ice-makernh Temps fridge where set at 5 and 42Put back to factory; ordrng 1 DA97-14504C (Ice ice bucket) and 1 DA97-13718C (Ice maker), states that autho needed"
We serviced a
KITCHENAID RESIDENTIAL REFR
Model KRFF507HPS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/26/2024
Installed led lights couldnt get left 2 out there foamed in. Going to damage the cavity. All lights are working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Millis, MA 02054
Aimee Z.
Job Details: 01/26/2024
Found the wash pump noisy high pitches noise. The longer run gets louderAlso doesnt spray that much top shelf . Checked spray arm for blockages noneNeeds wash pump; ordrng 1 W11416363 (Wash pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 01/26/2024
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit cools fine in both areas. I ran tests 44 & 45. 44 passed but it did not fill with water on 45. I used a steamer to unclogged the fill tube from ice and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Worcester, MA 01609
Amanda R.
Job Details: 01/26/2024
"Installed compressor vacuumed system set temps at recommended ; used 1 W10895750 (), 1 W10898074 (COUP LOKPREP SEALANT), 1 W11506635 (COUPLER 6 NF MS SV), and 1 Digital caliper (Battery) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF4A
Near Ludlow, MA 01056
Roger R.
Job Details: 01/26/2024
Installed new motor with heater and also new sensor. Unit working okay at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2 HUB
Near West Hartford, CT 06107
Chuck M.
Job Details: 01/26/2024
Removed part from box and it was poorly packed with bubble wrap. Found broken pieces in box and found chip where drain hose connects. Damaged wash motor. Will reorder and send damaged one back. ; ordrng 1 W11680075 (Motor sump assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hartford, CT 06120
Chuck M.
Job Details: 01/26/2024
Customer complaint is that washer basket wash shaking and got error code off balance. Ran diagnostics and got error codes F0e5 off balance loads. F7e7 unable to reach target RPMs. F0e9 unbalanced pause. Ran unbalanced detection cycle successfully. Ran high speed spin successfully. Checked suspension and it checked ok. Basket is secure. Customer stated she was washing a small load. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10324651 HUB
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 01/26/2024
"Customer complaint is that dryer was not starting or spinning. Tested and dryer is starting, spinning and heating. Found some lint in both filters. Cleared and dryer checked ok."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, CT 06112
Chuck M.
Job Details: 01/26/2024
"Customer complaint is that washer does not advance past rinse. Found lid is loose and comes right off. Ran diagnostics and found error code F7e1 basket speed fault. Inspected and found gear case leaking, capacitor is faulty, clutch is stripped and lid bearings missing. Took pics. Ordered gear case, lid bearings, cam, capacitor and extra Time. ; ordrng 1 WP21258 (hinge bearing) and 1 W11454741 (Gear Case) and 1 W11239857 (belt) and 1 W11428524 (Capacitor) and 1 W10721967 (drive pulley) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/26/2024
"Found strike broken off inside door lock causing door not to close. Bellow has a small year at bottom causing a drip. Needs new bellow, strike, and door lock. ; rqstng P&A on 1 EFLS617SIW0 (Strike), ordrng 1 5304514774 (Door lock), rqstng P&A on 1 5304505004 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near East Hartford, CT 06118
Jeremy B.
Job Details: 01/26/2024
Left door not closing. Mullion not going into pivot block. Was able to adjust door and replace mullion and door closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 01/26/2024
Quoted 129 to diagnose didnt want to put anymore money into unit
We serviced a
JENN-AIR RANGE
Model JES1450FB0
Near Holden, MA 01520
Amanda R.
Job Details: 01/26/2024
Throwing f8e0 error and wont preheat code replaced cooling fan preheated to 350 ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Brimfield, MA 01010
Amanda R.
Job Details: 01/26/2024
Unit lost complete cooling unit unplugged when arrived plugged unit in compressor running explained want to see it plugged in for 24 hours before I return to make sure it needs sealed system work ; ordrng 1 WPW10507886 (Compressor)
We serviced a
ROPER DRYER
Model REX5634KQ1
Near Ludlow, MA 01056
Roger R.
Job Details: 01/26/2024
"Found unit has a bad thermal fuse and a broken door switch. Replaced both and tested, all okay easiest way to do it at work. Please make a shirt dented.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Ellington, CT 06029
Gary V.
Job Details: 01/26/2024
"Concern is noise while running. Cycled unit thru all cycles, then added clothes and recycled thru and found no noises or problems at this time. All functions test normal with and without clothes or load in it."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Cramerton, NC 28032
Ryan S.
Job Details: 01/26/2024
"Customer complained she cant open door to compactor. Upon arrival found door was getting caught on something. Removed unit and took off top , found ram bottom place had came loose and was hanging down causing to get caught on bin and door couldnt open. Found welds on ram bottom plate had broken off. Ordering new Ram assembly. Informed customer office will call when parts come in. ; ordrng 1 W11696573 (Ram assembly)"
We serviced a
JENN-AIR RANGE
Model JJW2827LL01
Near Gastonia, NC 28054
Ryan S.
Job Details: 01/26/2024
"Customer complained door broken, found lower door glass broken, went to install pre id door and found one brace in packaging was loose causing door corner to be warped. Ordering new lower outer door glass. Called Randy. Messaged Jenn after call to inform. Informed customer office will call when new door comes in. ; ordrng 1 W11602615 (Lower door outer glass)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 01/26/2024
"Customer complained unit wont fill, just cuts off. Upon arrival found long fill error code. Found customer didnt have drain line properly installed, it was too low. Informed customer he will need to raise drain hose to proper height and showed him proper height. Informed him water will drain as if fills if drain line is too low. Ran diagnostics and all other funtions working. Verified proper operation otherwise."
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Charlotte, NC 28214
Robert A.
Job Details: 01/26/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. The unit is getting 243v from the wall. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 01/26/2024
Customer complained unit wouldnt start. Found thermal fuse open short. Replaced from ts. Unit now working spinning and heating. Verified prop operation of unit. Informed customer to check exhaust for issues could be clogged which caused issue. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 01/26/2024
Cx complaint that the unit is not working flashing error codes. I inspected the unit to confirm the complaint. I found error codes: f8e4 f9e2. I cleared the codes and ran a service cycle. All components passed but there was water slow leaking from the right side. There was also excessive water in the float switch area. I removed the water and found the inner door warped allowing water to leak from the right side. The unit needs a new inner door to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11559689 (Inner door)
We serviced a
GE DISHWASHER
Model GDF57OSGJ5CC
Near Southington, CT 06489
Jimmy R.
Job Details: 01/26/2024
"Checked over unit and found tub full of water and unit not draining customer had heard unit making a strange noise wile it was running then it stopped draining and washing. Canceled out unit and checked power to drain pump found pump running and getting 120v, pump is not spinning impeller causing issue. Loosened up drain pump and got unit to drain water removed pump and found string around impeller causing it to hang up, removed and pump is now draining and operating to specs, advised customer to keep an eye on pump it may need to be replaced at some point but is ok right now"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/26/2024
Complaint dryer is not getting hot. I found heating element is open and ordering heating element. Kit. No additional issues found with dryer here today. Tested the washing machine washing machine not making any abnormal noises either as of right now. No error codes on washing machine as of right now either.; ordrng 1 WP3387749 (Element) and 1 279769 (Fuse kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/26/2024
Complaint noise during spin I found noise is due to drain hose slapping on back wall of washer normal operation I checked suspension rods they are ok I checked for error codes there are none in fault history I checked lower drive unit no issues found I checked unit as well by performing a control calibration process no issues found passed calibration unit may intermittent be going out of balance due to loading processes as well leading to additional noises
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near East Windsor, CT 06016
Gary V.
Job Details: 01/26/2024
"Sr#7738331375. Inspected and found no ice being dispensed, checked voltage at auger motor terminals and getting inconsistent reading, supposed to be roughly 130vdc, voltage comes from main acu, ordering main acu and auger motor for back up. ; ordrng 1 W11664342 (Main acu) and 1 W10822606 (Auger motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Enfield, CT 06082
Gary V.
Job Details: 01/26/2024
"Inspected and found main acu with stuck run relay for wash pump and ui panel with stuck key, will order parts and return. Customer available feb 19 Monday am slot.; ordrng 1 W11612307 (Ui panel) and 1 W11637581 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Springfield, MA 01119
Roger R.
Job Details: 01/26/2024
Customer need to level unit. Flooring is not level.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Springfield, MA 01108
Roger R.
Job Details: 01/26/2024
Found defrost drain frozen and ice at bottom of freezer. Cleared ice and drain. All okay b
We serviced a
SAMSUNG RANGE
Model NX60A6311SS/AA
Near Killingly, CT 06239
Amanda R.
Job Details: 01/26/2024
"Knobs broken bake ignitor bad the rear right valve bent ; rqstng P&A on 1 Dg94-01441a (Ignitor) and 1 Dg94-03639a (Valve) and 5 Dg94-03955c (Knobs)s, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southington, CT 06479
Jimmy R.
Job Details: 01/24/2024
"Tested washer and found when unit would shift from wash to a spin it would start to grind super loud, ran diagnostics and found no errors ran unit threw a self test and checked operation found unit making grinding noise wile spinning, checked cam and found pulley loose and starting to come off and rub on shroud. Replaced cam and actuator ran a calibration cycle and unit is now operating normally, ran washer thew a wash and spin checked all functions and unit is working to factory specs ; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Dudley, MA 01571
Chris B.
Job Details: 01/24/2024
Replaced both heater element and bezel. Infinite switch on the cooktop is working normal and no need to be replaced. Please refund customer for infinite switch part # 11259362.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Winsted, CT 06098
Jimmy R.
Job Details: 01/24/2024
"Tested dryer and found unit would come on but never tumble then error out F3e3, checked error and found its an open or shorted inlet thermistor. Removed front panel and checked thermistor found it reading properly ohmed all thermistors and found all ok, checked control and found control not sensing thermistor is in place causing it to error. Replaced control and unit is now running and operating to specs"
We serviced a
MAYTAG RANGE
Model MER6741BAW17
Near Morris, CT 06763
Jimmy R.
Job Details: 01/24/2024
"Tested oven and found customer had ran a self Clean on lower oven and the door locked and never opened again, checked issue and found door locking and not unlocking but control saying it is unlocked, ran a diagnostics cycle and found no errors cycled on self clean cycle and unit would come on and lock the door then unlock and state the door is not locked but it is. Checked power from control to lock and found 120v going to lock but control not supplying power to unlock door latch unit is going to need new control to fix issue, advised customer control is no longer available also door lock is no longer available I jammed the door latch in the open position so customer can use oven just cant use a self clean for now they will have to replace oven"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near New Britain, CT 06052
Jeremy B.
Job Details: 01/24/2024
Installed new housing all checks ok.
We serviced a
MAYTAG OVEN
Model RBS307PVS03
Near Newington, CT 06111
Jeremy B.
Job Details: 01/24/2024
Installed new fuse and door latch and oven powered on but not heating needs new high limit thermostat control relay test good. ; ordrng 1 WP9759243 (High limit)
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/24/2024
Installed new top and screws checked all burners and adjusted the simmer in them advised customer they cannot go any lower on a simmer setting the burners are working normally they will take some getting use to. Checked all other operations and unit is now working to specs
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, CT 06111
Jeremy B.
Job Details: 01/24/2024
Found wires broken at the pump causing washer not to drain. Was able to temporarily repair wire and run self test but needs new harness. ; ordrng 1 W11590868 (Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Andover, CT 06232
Jeremy B.
Job Details: 01/24/2024
Dishwasher not draining. Tested found king drain error code. Water draining slow. Cleared hose and replaced pump. Hose is very long as has a connection thats not leaking now but may in the future. Customer has a lowes service plan for the dishwasher. Customer called them and was given this dispatched number. 24000073763; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS1
Near Enfield, CT 06082
Gary V.
Job Details: 01/24/2024
"Inspected and found Lf ft and rt rr burners and switchs defective with burn marks inside and outside of pieces, replaced both and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/24/2024
Found unit has a bad motor. Hums but wont start without turning drum by hand. Will need to order as I used earlier in the day. ; ordrng 1 279827 (MOTOR)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01108
Roger R.
Job Details: 01/24/2024
"Found unit had a bad start switch in motor replace and checked, all okay ; used 1 279827 (MOTOR) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Fort Mill, SC 29707
Mitch H.
Job Details: 01/24/2024
"Removed and replaced cold water valve. Reattached inlet hose. Entered diagnostics, ran component tests for both valves, all working correctly. Ran full diagnostics test cycle, completed properly. All components and functions test good.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Southwick, MA 01077
Mike K.
Job Details: 01/24/2024
"F7e1 error error in history, no heat. Ran diagnostic cycle. Filled and wash pump running, but no spray arm movement. Cleaned out spray arms and getting some movement, but still blockage internally and cannot clear. Ordering spray arms.Heater did reset and working at end of test cycle ; ordrng 1 WPW10327455 (Upper spray arm) and 1 WPW10448645 (Mid spray arm) and 1 W11101428 (Lower spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, MA 01109
Roger R.
Job Details: 01/24/2024
Found unit has an infestation of insects which voids warranty. Informed customer that we are not able to service it due to infestation. Returned part.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Springfield, MA 01118
Roger R.
Job Details: 01/24/2024
Unit checking okay at this time. Ran diagnostics all checks properly. No error codes in system.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Chicopee, MA 01013
Roger R.
Job Details: 01/24/2024
Installed new blower wheel and motor due to blower broken and noisy. All checks okay after repairs ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chicopee, MA 01020
Roger R.
Job Details: 01/24/2024
Checked unit and found two error codes one for overload F0E3 and one for water hazard. F8E3 customer had issue where unit wasnt functioning properly.they ran software update and unit started working properly again. Verified all functions.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/24/2024
Tested and ran diagnostics. Found F1E1 and F1E2 errors. Customer says washer stopped working and they unplugged unit and waited awhile before plugging back in. Washer now working. Ordering control. Checked part availability and scheduled return for 2/1 AM; ordrng 1 W11510463 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model AMV2307PFS07
Near Springfield, MA 01129
Roger R.
Job Details: 01/24/2024
Installed new microwave oven door and interlocks
We serviced a
KITCHEN AID DISHWASHER
Model AAR123456
Near Harrisburg, NC 28075
Robert A.
Job Details: 01/24/2024
The issue was with the fridge. No service was needed for the DW.
We serviced a
LG REFRIGERATOR
Model LFX31925ST/05
Near Concord, NC 28027
Robert A.
Job Details: 01/24/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed. I collected the remaining balance by CC.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Belchertown, MA 01007
Chris B.
Job Details: 01/24/2024
Complaint that the unit will not cycle through correctly. Found F8E1 long fill. Found low water flow. Will order parts for a return visit. ; ordrng 1 W11513255 (Water Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near East Windsor, CT 06088
Gary V.
Job Details: 01/24/2024
Arrived and found unit located in garage and complaint not freezing or running properly. Unit is currently running and has frost pattern and fans are working at this time. Going to turn unit up to max and come back Monday am slot to verify if there are any functional problems or see if the issue is with unit being located in garage with freezing ambient temperatures. This unit does not have any garage kit heaters that can be installed for garage location issues.; schdld next appmnt for 1/29 MON AM
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bloomfield, CT 06002
Gary V.
Job Details: 01/24/2024
"Installed new nuts and screws, tested fine.; dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK"
We serviced a
GE REFRIGERATOR
Model PSHS6TGXBDSS
Near South Windsor, CT 06074
Gary V.
Job Details: 01/24/2024
"Inspected and found multiple problems, freezer door clasp not pulling door closed any more, freezer gasket torn, and drain clogged and drain tube needs to be replaced, quoted and he will call. This repair is a difficult repair because unit would have to be lifted up in front to replace hinge piece."
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 01/24/2024
Tested and found drum is turning but motor making a loud vibrating noise. Found that motor is jumping and moving in n cradle. Ordering motor and blower wheel. Checked part availability and scheduled return for 1/30 AM; ordrng 1 W11364931 (Drive motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/24/2024
Tested and found timer not advancing and lock clips o hold top missing. Ordering timer and clips. Checked part availability and scheduled return for 1/30 AM; ordrng 1 WPW10185982 (Timer) and 2 WP8066092 (Lock)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DSS0
Near Coventry, CT 06238
Amanda R.
Job Details: 01/24/2024
Replaced drain hoses tested draining normally ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE and 1 WPW10545278 DRAIN HOSE
We serviced a
WHIRLPOOL DRYER
Model WED5800SW0
Near Amherst, MA 01002
Chris B.
Job Details: 01/24/2024
Complaint that the unit needs the venting cleared out. Found lint accumulated in the blower housing. Removed all debris and unit working normal.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Amherst, MA 01002
Chris B.
Job Details: 01/24/2024
"Complaint that the unit is not switching the light off when door is closed and found error code F2E1. Found blower not running normal. Will order all parts for a return visit. ; ordrng 1 W10883049 (Door Lock Assembly) and 1 W11623080 (Gasket) and 1 W11245567 (Blower) and 1 2xFrameJob (2x Frame Job), dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Gary V.
Job Details: 01/24/2024
"Inspected and found saturated insulation in door and kick plate due to leaking, found wash pump elbow port not inserted properly and reinserted all the way to stop the water from spurting forward towards the lower part of door. Dried insulation out and cycled unit. Not seeing any more leaking at this time. Customer has since last visit replaced water feed line due to leak."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Matthews, NC 28104
Jeff L.
Job Details: 01/24/2024
Found gear case leaking fluid all over the place sent estimate out spoke with customer they decided not to do repair and get a new unit.(See pics)Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Somers, CT 06071
Gary V.
Job Details: 01/24/2024
"Inspected and found multiple problems, fill hose leaking, Gearcase worn out and leaking oil, and lid lock assy broken. Quoted and she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Hartford, CT 06117
Chuck M.
Job Details: 01/24/2024
Customer complaint is that right side FF door gasket is torn. Confirmed and took pics. Ordered door gasket. ; ordrng 1 W10830274 (gasket-fip)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Bristol, CT 06010
Chuck M.
Job Details: 01/24/2024
"Replaced magnetron, transformer, capacitor and diode. Tested and showed customer it works."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Matthews, NC 28104
Jeff L.
Job Details: 01/24/2024
"I tried for 40 mins to bust off the bolt holding gear case cover on. I tried everything to get it to bust loose. 1st one I couldnt bust off. I busted some of the rotor cover to get a better bite on the top of the bolt head and had success but still was unable to remove heat to take gear case apart. At this time Im gonna have to order a outer tub and replace it as well and mount new gear case to it. This is my mistake I should have ordered outer tub on my last visit out was thinking I could bust off bolt. Spoke with customer she is being understanding of situation I expressed to her it was my fault I should have ordered outer tub from Start just In case and I did not( again please leave this call with me I told customer I wanted to see it thru till the end)(Please leave with Jeff I wanna see this job thru for the customer)Part#W112191152xframe. 2xframePlease direct ship outer tub to customer home; ordrng 1 W11219115 (Outer tub) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Springfield, MA 01118
Roger R.
Job Details: 01/24/2024
"Door seal keeps coming out of freezer door channel. Has been reinstalled previously. Ordering new freezer door with gasket and nameplate. ; ordrng 1 LW10680729 (Door, freezer) and 1 WPW10612925 (Badge)"
We serviced a
MAYTAG WASHER
Model MHWE450WW00
Near Matthews, NC 28105
Mitch H.
Job Details: 01/24/2024
Checked and found washer has correct incoming voltage and power to control but no outputs from control. Would need ACU but part is no longer available. Due to parts not being available washer is no repairable.Parts that would be needed are:ACU- pt# W10283511User Interface- pt# W10283493Both no longer available.Washer is a 2008 model
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 01/24/2024
"Confirmed purchase date and took picture of receipt. Still in first year warranty. Tested and ran diagnostics. No stored error codes. Suspension rods good, no excessive bounce. Checked motor, clutch and gear case, all look good and operating correctly. Ran component tests for agitate and spin. Found basket running very eccentric in spin. Checked and ensured basket was properly tightened, no issues with that. Ordering basket and agitator. Advised customer that basket would ship directly to him and he would need to inspect and call to schedule return.; ordrng 1 W11513243 (Basket) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Easthampton, MA 01027
Mike K.
Job Details: 01/24/2024
"Unit is under 1yr wp warranty per service bench. Glass bows when adding weight on top, just pushing with thumb and bends enough to easily see silicone movement . Ordering cooktop.After hours, office to contact when parts come in to schedule return.; ordrng 1 W11112610 (Cooktop)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Matthews, NC 28105
Jeff L.
Job Details: 01/24/2024
Found splines wore down on cam also found bra wire inside outer tub. Replaced cam assembly amd also removed bra wire from outer tub. Unit ran and checked okCall complete ; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Monroe, NC 28110
Jeff L.
Job Details: 01/24/2024
Found dishwasher with water in it. Hit cancel all water drained out put unit into quick wash the unit began filling the fill shut off and unit starting washing with all operations normal. The unit has no fault codes stored In memory found dishwasher drain hose laying down on cabinet floor under sink pulled it tight and put air gap in it. Uni ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Marshville, NC 28103
Jeff L.
Job Details: 01/24/2024
Before I could start diagnosing the UI locked up and could not get any operation out of machine need new UI to correct problem. Also the capacitor is good the actuator is good the motor was turning freely by hand and the gear case was turning by hand. Did not inspect the cam assembly. Will check on return visit.Part#W11478519; ordrng 1 W11478519 (UI)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Marshville, NC 28103
Jeff L.
Job Details: 01/24/2024
"Found door lock that has already been replaced also checke for 120 v coming down to pump and there was no voltage at all there is a broken wire going to the drain pump and the control board is for safe measure.Rescheduled for1-24-24Part#W11543997Part#W11591637; ordrng 1 W11543997 (Control board) and 1 W11591637 (Wire harness), used 1 W11394572 (Door latch) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Thompson, CT 06255
Chris B.
Job Details: 01/24/2024
Replaced part and unit running normal. Reached temp on a timely manner. Cycled the bake side and all running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Webster, MA 01570
Chris B.
Job Details: 01/24/2024
Replaced all parts and unit working normal.
We serviced a
GE DRYER
Model EIED50LIW1
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/24/2024
Error codes E 64 heater problem Tested voltage good 240Found power to heater relay and no heatNeeds heater ; ordrng 1 134792700 (Heater)
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 01/24/2024
Installed burners and infi switch hot surface still on. Took tan off each burner until found hot light went out when plugged.Tan to black front left burner has continuity burner stuck closed Needs front left burner ; ordrng 1 W11101459 (Front left)
We serviced a
LG DISHWASHER
Model LDF5545BD
Near Medway, MA 02053
Aimee Z.
Job Details: 01/24/2024
"Found needs a wash motor , motor is humming. Cust stated it has a 10 year on parts .Advised her to call LG to see coverage Gave Cust est.Cust calling LG or buying new"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD02
Near Indian Land, SC 29707
Mitch H.
Job Details: 01/24/2024
"Dispatch was for a different refrigerator. Actual unit that needs service is a Gladiator garage fridge. Model GAFZ21XXRK00, Ser# ES4430187. Called office spoke to Randy. Said customer will need to call warranty company and have call dispatched with correct unit information. No service performed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Amanda R.
Job Details: 01/24/2024
Customer was told the repair was covered but it wasnt dispatched that way ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mooresville, NC 28115
Robert A.
Job Details: 01/24/2024
"Cx complaint that the unit aggressively shakes during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, the basket shook excessively during the spin cycle. The suspension is more loose than normal. The unit needs new suspension ( W11130362 )and a basket ( W11513244 ). The cx refuses to have the parts replaced and want a product exchange, they asked me to not order any parts. They will call WP. ; O-emld tckt"