"Damper motor stuck open. Replaced damper control. Tested damper, opens and closes fine. ; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"

Harness to pump ripped caused control to become defective. Unit needs new lower harness and control.; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness)

"Unit powers on but will not . Belt is good, basket turns fine. Verified 120vac coming from control to motor, tests open from control. No belt sensor on this model. Found resistance good at motor, start wire rings through a thermal sensor which is open, bypassed and verified motor runs and unit heats. Quoted for fuse/labor and unit left apart as is not easy to get to and risks breaking wires as all leads are short.; ordrng 1 134711401 (Thermal fuse)"

"Upper oven bake and broil not lighting, center burner only partially lighting. Took apart burner and cleaned lighting fine, left on during rest of repair to help clean itself out. Both igniters weak. Replaced bake and lighting fine. Only have one on truck, but attempted to remove to make sure would come out as is original. Screw snapped and second stripped. Ordering igniter, burner and screws. Office to contact to schedule return.; ordrng 1 W11245221 (Broiler burner) and 3 WP4159193 (Screw)s and 1 12400035 (Igniter), used 1 12400035 (IGNITOR FLAT) from stock"

Installed previously ordered parts with no issues. Ran calibration and full diagnostics with no leaks or issues. Verified all proper operations.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

Installed previously ordered parts with no issues. Brand full diagnostics and a quick wash just to verify all proper operations.

Customer complained icemaker not working find no water to icemaker. Ran test 97 no water entered icemaker. Ordering fill tube and filter Assembly w valve. Informed customer office will call when parts come in. ; ordrng 1 W11515313 (Fill tube) and 1 W11235091 (Filter assembly w valve)

Customer complained of error code upon arrival turn unit on display would not come on just beeps from power to unit found bad operation board UI parts are no longer available for this unit collected trip fee.

"Returned to install new gearcase , cam and agitator. Installed parts ran unit in agitate and spin to verify proper operation. Verified proper operation."

"Customer complained unit leaking in refrigerator section. Found drain line clogged, quoted to replaced drain tube assembly and flush drain line. Customer denied repair, collected trip fee."

SR#7740626112 Service matters is down. Techline unable to use Service matters as well. Ordering new harness. Replaced control. Cavity sensor on harness melted. Harness melted as well.; ordrng 1 W11033422 (Harness)

Return to install parts ordered installed element and high limit thermostat reassembled unit bake 350 verified proper operation.

"Returned to install new element and switch, Installed parts. Verified proper operation."

"Returned to install parts ordered. Installed parts. Ran unit to test element. Element heating. Unit working as designed, verified proper operation."

Tech was assigned as a helper; snapped 1 QuickPics

Customer complaint inner door glass shattered into pebbles while unit was cooling down powered off . Upon arrival I saw customer had door off and had repaired and replaced inner door glass themselves. I called Safety Team file number. 7740574069 file number.

Customer complaint not heating properly found big element went bad. Installed ordered parts and ran 350 preheated and verified all proper operation. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT

"Installed all previously ordered parts also had to install lid lock from stock because that failed. Ran full diagnostics and verified all proper operation.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP , used 1 W11700916 (DOOR LOCK) from stock"

Milleranimalhospital1@gmail.

Sr number 7740631363 advised the noises are expected to louder then the original compressor advised customer. They would need to call in whirlpool customer care for additional info

These are install issues the top of the are duct is not straight and the outter shell of the hood is not serviceable buy us. Need to call builders

Installed new ice maker tested unit filled unit checks ok; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER

Installed new hinges and parts unit is closing properly

"Disassembled, removed and replaced burner valve. Reassembled,tested, all burners operating properly"

Tested and ran diagnostics. No stored error codes. All components and functions operating properly. No issues found. Customer showed me the cycle and options he is choosing. Showed customer in cycle guide the time for each cycle and amount of time each option adds to cycle. Dishwasher operating as designed.

7740626996. Allied tech support. Found a joint leaking from compressor to condenser line. Oil dripping out noticed noise from oil and moisture being pushed through the system. Need to replace compressor once more and install new dryer in addition flush the system with nitrogen to clear contamination. Compressor is knocking ; ordrng 1 W11580057 (Compressor)

Installed new handle and part unit is now fixed

W10620447part uni panel needed part cost 243.82 249 labor total for return visit already collected 138 from original total. Found voltage coming from control to ui button do not no lighting from panel

"Disassembled, removed and replaced control and harness. Reassembled. Ran control calibration and automatic test cycle. All completed properly."

Checked and found wire broken at bottom of door. Would need door. Customer declined repair. Collected for service call on ck #1147

Customer complaint no ice making still. Found the wire came loose behind icemaker. Plugged back into tightly and ran a harvest verifying all proper operations.

Customer complaint unit wont stop running keeps draining. Found pressure switch on control board has failed. Will need to order control to fix. Left unit unplugged. ; ordrng 1 W11608056 (Control board)

"Found thermal fuse was faulting out. Ohm reading on thermal fuse was very low, replaced and retested. Unit operating as designed; used 1 WP3392519 (THERMAL FUSE) from stock"

Complaint unit is not spinning clothes out all the. Found on arrival that pressure switch is failing due to detergent. Ordering pressure switch and control for repair. Customer is performing cleaning cycles to prevent any further issues. Please let customer know when we can return. Ordering control and pressure switch for repair.; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (Control)

Complaint unit is making noise. On arrival I put unit in test 5 and found that compressor was the noise customer is bothered with. No issues with compressor. No repairs needed.

Complaint units left leg is stripped from installation. Gasket in right side is ripped from improperly using door. These are not manufactured defects. Customer did not pay service fee.

On arrival I installed ui and tested all functions. Unit tested as designed. No other issues found.

Found ice maker not advancing into harvest and valve noise when the new ice maker filled and needs deli drawer and front order parts ; ordrng 1 W11696630 (Deli drawer) and 1 WPW10396909 (Drawer front)

Complaint unit is not going through cycles. Found on arrival that unit is stuck in drain. Ordering control for repair. Please let customer know when we can return.; ordrng 1 W11621180 (Control)

Complaint units back left burner is not working. On arrival I found that burner was broken. Replaced switch and burner. After installation I tested unit and it tested as designed.No other issues found.

Checked unit found slider had come apart replaced slider tested operation normal spinning normal and washing normal ran diagnostics normal ran quick cycle normal

Checked unit found smells are normal but did find clip on door seal is broken ordering door seal ; ordrng 1 W11542153 (Gasket)

Checked unit unit keeps draining checked pressure hose ok ordering control also had code for actuator ordering actuator; ordrng 1 W11481722 (Actuator) and 1 W11603810 (Control)

Checked unit not washing getting water found no voltage going to motor and and motor is open winding ordering motor and control; rqstng P&A on 1 W11416362 (Motor) and 1 W11410066 (Control)

Complaint intermittent ice making Installed parts tested all ok job complete

Complaint the the light and fan are not working properly. Customer mentioned that it started that the light would stay on and wouldnt turn of then it stopped working for the fan and light which is on the same left touch panel. Found bad control and touch panel. Will order parts for a return visit.; ordrng 1 W11129648 (Control Board) and 1 W11206166 (Control Touch Left Stainless)

"Checked unit found not getting power to burner ordering switch and burner putting into p/a; rqstng P&A on 1 Dg44-01006c (Burner switch) and 1 Dg47-0063a (Burner), states that autho needed"

"Complaint of not cleaning, ran diagnostic cycle. Filled and wash motor is running. Spray arms not moving, clogged. Cleared best I could but mid arm still not spinning, bottom spinning.but still some clogging. Water spraying from open holes seems correct. Found filter was not screwed in tight. Would suggest replacing spray arms and if any issues after replace sump assy if motor is weak.Cs will replace spray arms on their own."

Could not get model or serial pic door would not unlock tried to unplug and go into diagnostics still would not unlock ordering also latch and pressure switch with model we have cust will call back when unit is accessable ; ordrng 1 W11565030 (Latch) and 1 W11316246 (Pressure switch)

"Display off on arrival, no response. Found open fuse. Replaced and unit came on. Preheated to 350 on bake cycle. No errors in history ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML"

Helped JM on washer

"Fans running, compressor is not., not warm, not trying no to start. 9v at compressor connection. Single blinking on inverter indicating start failure. Quoting for inverter board, labor DA41-00614B board is nla. Unit is unrepairable. Unit was left out at customers request."

"Unit is under 1yr wp warranty per service bench. Door not closing. Found door strike recepticle missing. secondary also missing. Found prices inside door and was able to make work, dont think they are the original, but was able to make functional."

"Arrived and getting to work found unit would not come out, the installation is keeping the unit anchored in somehow. Customer tried modifying the cabinetry and figuring out the secret to the custom installation but unit would not come out. Informed customer unit needs to be accessible for repair to take place and to call when unit is ready. ; O-emld tckt"

"Arrived and found the hoses reversed, swapped to their proper positions and tested fine."

"Customer complained unit not waging but running, found f4e3 error. Find bad motor, quoted repair. Customer denied repair ,collected trip fee via check"

"Unit is under 1yr wp warranty per service bench. Not draining, found kink in voltage line to pump, bend and pump runs, broken wire.Wolves harness and ran a normal cycle, went through wash and the not agitate fine, cancelled and drained fine. Ran drain and spin and spinning out properly ; used 1 W11643701 (HARNESS LOWER) from stock"

"Complaint that that few of the burners are not cycling properly. Found burners LF, RF and LR not heating in the low settings even having the security center tab pressed. Right rear did turn on with the low settings. Will order parts for a return visit.; ordrng 2 WP3148952 (Infinite switch 6)s and 1 WP3149400 (Infinite Switch 8)"

Complaint that the dryer is not tumbling. Found broken belt. Quoted for parts and labor. Replaced part and unit working normal. Good heating present. 1yr warranty on parts and labor.; used 1 341241 (BELT) from stock

"Arrived and found complaint is physical defects immediately after delivery, customer hasnt even fully unboxed unit. Took photos and attached to ticket, contacted tech support and got the SR number listed below. Advised customer contact customer service to move forward. SR #7740618773"

"7740621589 file number when opening the system, theres a suite/burning odor. Smells like sugar. I replaced a compressor purged unit under vacuum powered on compressor to charge from low side amp draw .5.6 filled refrigerator with 12 g refrigerant amp draw went to 4.8 to 5 A of current pressure went to about 200 psi in the high side as well. Replaced filter dryer twice before splitting the line set, I can fill unit with 250 psi of nitrogen with suction line disconnected from compressor and air will blow through perfectly fine from filter dryer through suction tube attaching to compressor no issues as soon as refrigerant is added to the system. Unit act as it is restricted has floating restriction in line set. After cutting original filter dryer open beads are discolored and oily. Every time system is evacuated. White Smoke comes out of new filter dryer. file number 7740621589 manufacture, submitting unit for review so that they will reach out to the customer within 3 to 5 business days directly. Also stated there is a possibility that we may end up replacing evaporator before it can be condemned. was told not to order parts yet.; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T), and 1 R600A (R600A 14.8 OZ) from stock"

"Complaint that the refrigerator is leaking water from the top hinge. Found kinked and cracked water line in the top at the hinge. Will order parts for a return visit.; rqstng P&A on 1 218976448 (Dispenser Water Line) and 1 5304527100 (Guide Tube) and 2 241806601 (Fitting)s, states that autho needed"

"Arrived and getting to work found unit would not come out, the installation is keeping the unit anchored in somehow. Customer tried modifying the cabinetry and figuring out the secret to the custom installation but unit would not come out. Informed customer unit needs to be accessible for repair to take place and to call when unit is ready. ; O-emld tckt"

Installed all new parts and ran machine threw a wash cycle all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

"Unit is under 1yr wp warranty per service bench. Cs complaint of unit stopping mid cycle.. can hit start again and continues regular operation . Gets an intermittent error that goes by too fast to read, but believes it is humidity error. And unit had some arcing in left rear, blue light/sizzle sound. Unit would not go into diagnostics for me. Found one possible small scrape by rack holders.Called techline, unplugged/plugged while waiting and once powered out n unit went into diagnostics, no errors. Sent photo of possible small scrape. No concern there except to clean unit and rack, build up can cause arc. For other issues, replace control.Sr#7740621165Office to contact cs to schedule return ; ordrng 1 W11342846 (Control)"

"Replaced sump assy. Cs also requested that front of unit be raised if possible. Found no legs on front of unit, likely due to tight fit, but did manage to move back legs to front feet n re-install. Unit has no insulation around unit. This does tip unit back which is recommended. Ran unit and fill and wash pump operating properly. Cancelled and drain fine, no leaking found. Ran diagnostic cycle and completed fine."

"Unit wont run a cycle. Tested on quick cycle and verified cs complaint, sounds like motor trying to run but cannot. Spun basket by hand and was seized, came free and loud bearing, but does go through cycle now. Unit needs a new transmission.Office to contact cs to schedule return.; ordrng 1 W11449840 (Transmission) and 1 W11510461 (Washplate) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time)"

Led new water filter head and housing ran water and unit is now filling and working properly. Advised customer on water pressure it is strong I turned it down some but I advised To replace copper line with stainless due to pressure.

Checked unit found latch intermitently locks then doesnt also found some leds on control not functioning ordering latch and control cust will have to have unit access able gas dryer has to be pulled out before repair is done cust knows if she cant have accessable by January 2 will need to reschedule ; ordrng 1 W11116592 (Control) and 1 W11307244 (Latch)

"Cx stated unit not freezing or cooling, referred to service matter step by step troubleshooting guide, discovered ice box fan not functioning properly and surging and shorting out causing entire unit to shut down, ordering new control boards and icebox fan. ; rqstng P&A on 1 W10846539 (Ice box evaporator fan) and 1 W10830278 (Power control board) and 1 W10843055 (Main control board)"

Ck unit upon arrival and install main control board and ran calibration and unit now operating to manufacturers specs

Replaced plug and wired harness and terminal block tested all functions after repair unit is heating properly ; dspstn on spec-tagged invntry: 1 PT220 RANGE CORD 4' 3 WIRE

Ck unit upon arrival and install fan motor and motor start to run inform customer 24hr for proper cooling

"Ck unit upon arrival n arrival and remove old tube and install new tube and pressurize system with nitrogen and pressure hold. Vacuum system and charge system and inform customer 24hr for proper cooling ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER 6/4 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00"

Showed customer excess debris from well water. Advised customer of valve that needs replace. Customer stated that he will do the repairs. Collected service call.

Complaint that the dishwasher at times wont run well at times. Found water level canister issues. Quoted parts and labor. Customer will try running a clean cycle first before working on the unit. Collected trip fee.

Replaced interlock and ran a three cycles and unit heating up normal. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251

Complaint that the IM is not working properly. Found model and serial numbers are not updated with the insurance on this ticket so customer will have them sent us out with the correct information on the refrigerator. Model and serial number are not same as ticket.

Complaint that the unit has an error codes. FAE4. Verified diverter and no issues present. Ran diagnostic cycle and no error codes present. All working normal. No leaks detected on the bottom. Mentioned to the customer to run a few loads and document any issues.

Installed new control and latch checked oven and unit is now shutting light off heating up and working to specs

"Tested washer and found unit running the drain pump wile in standby and it would not shut off, checked for errors and found F3e1 pressure sensor fault checked sensor and pressure tube finding tube ok and clear blew into control and pump shut off control is faulty will order and replace ; ordrng 1 W11657965 (Cntrl)"

"Tested unit due to customer coming done after a completed cycle and unit would be stuck on a sense and done cycle not allowing any selection unless unit is unplugged and reset. Ran diagnostics and found error found lid not open between cycles F5e4, ran unit threw a self test and machine went threw normally completed and shut off. Ran a drain and spin letting unit go threw whole cycle and no issue unit completed and let me start a new cycle. Will order new main control and touch panel due to control is locking out until reset advised we would call when parts are in ; ordrng 1 W11513246 (Control) and 1 W11481116 (Cntrl display)"

Complaint unit is not going through cycles. Found on arrival that latch is not operating correctly. Will work 1 of 5 times. Ordering control and latch for repair. Please let customer know when we can return.; ordrng 1 W10745339 (Control) and 1 W10404050 (Latch)

Complaint unit is making a noise. Found on arrival that lint trap was rubbing on drum. Slightly bent lint trap out of way so unit could run properly. Tested unit several times with customer and unit tested as designed. No other issues found.

"Ck unit upon arrival and ran cycle with clothes and found unit would cut time and cycle off early. Found vent extremely long shake vent and you can hear the sound of debris movie when shake. Ran cycle nice more and unit stayed longer running and heating, also inform customer to be mindful when dryer mix garment that contains different fabric and thickness will dry faster than others and if continues to com in contact with sensor will stop dry cycle early. Found no mechanical issue at this time"

"Replaced all previously ordered parts, tested operations no further issues found at this time."

Cx stated bulb randomly blew out and broke the glass shield. Quoted cx for repair

"Found F9E1 code on washing machine, found break in wiring harness to drain pump. Replaced lower wiring harness and retested in automatic test cycle. Unit operating as designed. ; used 1 W11643701 (Lower wiring harness) from stock"

Replaced failed heater on unit. After repair unit is heating properly

"Main board is missing P 13 pin connection communications for Wi-Fi connector and power board Orion board has the wrong mocks connectors on it need the blade mux connectors not the square. Advise customer that main board is no longer available. Told him of the risks involved. Customer stated he is aware of the risks. Unit is still cooling as of right now, but LED lights have still not came back on all lights are out completely.; ordrng 1 W11336586 (Orion board), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"

Complaint unit is barely making ice and it is melting. Found that compressor is working but water is not traveling across evaporator enough to make proper ice. Ordering bin thermistor and drain pump for repair. Please let customer know when we can return.; ordrng 1 WPW10511923 (Bin therm) and 1 W11542868 (Drain pump)

"Customers complained unit locked and wont cut on. Confirmed complaint. Found 120 at control board. Needs new control board avd UI, and also strike broken. Informed customer office will call when parts come in. ; ordrng 1 W11419171 (Control board) and 1 W11478526 (Ui) and 1 W11457841 (Strike)"

"Customer complained unit cutting off, found outlet is issue, when moving pigtail unit loses power. Informed customer to call electrician to replace outlet. Unit working when unit has proper voltage."

Replaced ui and control. Unit tests fine. Core for 33987889 not obtained because Part does not actually have a core.

Need interlocks ordered brok the one and the switches on my truck. Are not the same. ; ordrng 2 W11551761 (Interlock assembly)s and 2 W11551558 (Interlock)s

Float switch pan was clear Custer stated they left of a few days then it worked but. She has been using it since no issues. At this time I can only assume it over suds

Unit working properly on arrival full heat no issues at all.customer stated there was also a smell of mold but also not detected

"Broken bake element. When element broke, it touched the bottom panel and started a fire inside cavity of oven. Contacted safety. Whirlpool stated they will pay for the parts. Cx will have to pay for labor. Quoted cx, W1d21i0wp1"

Unit sparking continuously when power is turned on to unit and switch assembly is shorting out and sparking on gas manifold. Recommend replacing spark module and switch assembly to repair issues. Please keep with JW and Eric ; ordrng 1 74009098 (Spark module) and 1 12002792 (Switch assembly)

"Installed new parts tested unit. Unit still not heating. Ordering new control board, ; ordrng 1 W11441687 (Control board), dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL"