We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hampton, CT 06424
Jeremy B.
Job Details:
08/16/2024
"Door not closing. Found worn catch. Replaced catch, strike. Door now closing properly."
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hartford, CT 06120
Ruben C.
Job Details:
08/16/2024
Cust needs to get receipt from rent a center cancelling service
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Bloomfield, CT 06002
Ruben C.
Job Details:
08/16/2024
Checked unit found basket is off center could not get agitator off gave cust estimate for gearcase basket and agitator
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Bessemer City, NC 28016
Ryan S.
Job Details:
08/16/2024
"Returned to install parts ordered, installed new compressor. Pulled vacuum for 20mins. No leaks. Charged 70g r600. Verified proper frost pattern starting. Informed customer to give 24hr for proper cool. And 48 for ice production."
We serviced a
WHIRLPOOL DISHWAHER
Model WDF520PADM9
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
08/16/2024
"Customer complained unit not running like previous issue will fill with water wont wash upon arrival. Ran unit heard sump, vibrating, but would not run replace sump from ts. Verified proper operation.; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
JENN-AIR WALL OVEN
Model JJW2430WS02
Near Marvin, NC 28173
Jonathan J.
Job Details:
08/16/2024
"Complaint the other day oven had a display stating cooling fan error. After walking away display started glitching and flashing and going blink and then a white screen over and over again I found complaint unit will need user interface, main power board main control board and cooling fan to fix Office to call customer when all parts come in will need extra time oven is very tight. I am able to get it out of hole ; rqstng P&A on 1 W10672895 (Ui ss) and 1 WPW10273667 (Fan) and 1 WPW10292566 (Control) and 1 WPW10286791 (Control), ordrng 1 2xtime (2xtime)"
We serviced a
MAYTAG WASHER
Model MTW5721TQ0
Near Lake Park, NC 28079
Jonathan J.
Job Details:
08/16/2024
Replace lid latch assembly tested operations no further issues found with washing machine at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Somers, CT 06071
Gary V.
Job Details:
08/16/2024
"Inspected and found ice maker getting voltage but not cycling, replaced ice maker and found new ice maker defective, will order new ice maker and return defective for credit.; ordrng 1 W10882923 (Ice maker), used 1 W10882923 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/16/2024
I replaced all previously ordered parts. I tested operations no further issues found everything is working properly as of right now.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Rock Hill, SC 29730
Mitch H.
Job Details:
08/16/2024
"Checked and confirmed complaint. Removed rotor and slider. Inspected slider, no issues, looks good. Noise coming from gear case. Requesting P&A for gear case and wash plate.; rqstng P&A on 1 W11449841 (Gear case) and 1 W11510461 (Wash plate) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Avon, CT 06001
Ruben C.
Job Details:
08/16/2024
Unit is being used commercially not a commercial unit can not cover them
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Meriden, CT 06451
Jimmy R.
Job Details:
08/16/2024
"Ran unit and found machine filling with water but not washing, ran diagnostics and found errors 4-3 wash motor not running 6-4 inlet water float switch open 7-1 no heat checked voltage to wash motor and found 120v being supplied motor faulty. Replaced sump&motor ran machine thew a wash cycle and all operations are now working to specs. Advised customer for any issue due to wAreenty will be over nothing will be extended they would have to call manufacturer for concerns ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG WASHER
Model MAT20MNAWW
Near Springfield, MA 01103
Mike K.
Job Details:
08/16/2024
"Called enroute, on. Called and n arrival and lm. Is a pizza restaurant that doesnt open til 11a. Office said to try again later, so will leave on schedule and force it in later.Returned 10:45. Unit unplugged on arrival, plugged in and lid locked, can hear constant clicking at control. Unplugged/plugged in and unit just starts running. Cannot put into diagnostics. Left unplugged. Will need control and unable to test further functions.; ordrng 1 W11188527 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS2
Near Rock Hill, SC 29730
Mitch H.
Job Details:
08/16/2024
"Removed and replaced dispenser. Ran diagnostics test cycle, all components and functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near East Hartford, CT 06118
Amanda R.
Job Details:
08/16/2024
Ff evaporator has frost build up again quoted for control and thermistor
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near East Hartford, CT 06108
Amanda R.
Job Details:
08/16/2024
Complaint that condensation on front fascia of ice box facia heater turned off turned on not making ice no errors for ice maker freezer door wont close because freezer is over packed needs to be cleaned out in order for door to close
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near East Hartford, CT 06118
Amanda R.
Job Details:
08/16/2024
Ff section working normally freezer not freezing not defrosting needs new thermistor and element checked for continuity heavy frost on evaporator customer has to defrost before repair this has been an issue for months and customer has been unplugging unit every 3 weeks for a few months ; ordrng 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Manchester, CT 06042
Amanda R.
Job Details:
08/16/2024
Evaporator fan getting power but not running needs new fan motor ; rqstng P&A on 1 WPW10464673 (Fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/16/2024
Complaint dishwasher sometimes will start sometimes it wont lights will sometimes come on lights will sometimes never come on. I found complaint too during the middle of a cycle. Got it to start a cycle and lights started flashing and going crazy. Ordering main control board to fix issue. ; schdld next appmnt for 8/23 FRI PM
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE26JYMNFFS
Near Meriden, CT 06450
Jimmy R.
Job Details:
08/16/2024
Installed new compressor and re routed all lines refilled unit with 4.45 oz 134 a and temps are know getting down unit pulling heat and frost pattern is good
We serviced a
GE REFRIGERATOR
Model CFE28TSHBSS
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/16/2024
Installed new condenser fan and is running
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Somers, CT 06071
Gary V.
Job Details:
08/16/2024
Installed main acu and ran auto test and cycled thru normally.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Enfield, CT 06082
Gary V.
Job Details:
08/16/2024
"Inspected and found off-balance fault code, cleared fault and cycled through auto test and tested fine. Customer may have had off balance load. All functions tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Chicopee, MA 01020
Chris B.
Job Details:
08/16/2024
Replaced panel and dishwasher working properly.
We serviced a
WHIRLPOOL M/W OTR
Model WML75011HZ10
Near Wilbraham, MA 01095
Chris B.
Job Details:
08/16/2024
Wrong part number ordered and part was defective. Will need to order the correct one and return. Call parts department and found that online has the wrong part number and will need to double check if the correct part is ordered. ; schdld next appmnt for 8/21 WED AM
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/16/2024
"Replace compressor and filter dryer unit with 52 g of refrigerant are 600 tested Unit is cooling properly. Evaporator producing a full frost pattern going all the way down as of right now. No further issues found with unit as of right this minute.; used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WML35011KS0
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/16/2024
Complaint microwave making a loud buzzing noise not heating was making a loud popping noise before it stopped heating. I found microwave is flooded on the interior heavy corrosion occurring on the interior thick carpet black mold grow interior of the microwave main control board has mold and corrosion on contacts fans. The aluminum is all corroded apart on the motors unit not repairable due to the extent of damage on the interior and the level of water on the interior of the microwave.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Springfield, MA 01105
Mike K.
Job Details:
08/16/2024
Unit is under 1yr wp warranty per service bench. Burnt out terminal/electric cord/harness.Replaced harness/terminal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Westfield, MA 01085
Mike K.
Job Details:
08/16/2024
"Complaint of fr door not sealing, found gap at upper left of door, adjusted door and raising left side, sealing properly."
We serviced a
WHIRLPOOL DRYER
Model MVWX655DW1
Near Longmeadow, MA 01106
Gary V.
Job Details:
08/16/2024
"Inspected and found main bearing in Gearcase worn out, needs new Gearcase, quoted and customer will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Unionville, NC 28110
Jonathan J.
Job Details:
08/16/2024
Complaint unit no longer making ice intermittently will make ice again door not ceiling properly leaking consistently out of door no matter what happens. I found freezer door is coming apart the liner of the door separating and the wiring harness at the bottom of the door is broken making intermittent connection depending on when and how the door is closed Door will need to be replaced to resolve issues and Water leaking issue. ; rqstng P&A on 1 LW11026427 (Door black)
We serviced a
WHIRLPOOL RANGE
Model WFGS3530RS0
Near Monroe, NC 28112
Jonathan J.
Job Details:
08/16/2024
"Complaint cooktop works, but oven nor broil works at all. I checked all wiring connections. Everything is tight and secure. Main control is not clicking over when bake or broil is pressed just beeps when I go to diagnostic mode there are no error codes. Im ordering control and spark module. ; ordrng 1 W11707254 (Control) and 1 W10898291 (Spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, NC 28117
Jenn F.
Job Details:
08/16/2024
"Customer called in this morning and the temps are only down to 60 degrees in the fridge. Will return with the evap panel to use if needed. Will also order the main control and the 3 way valve for the electrical component. Order parts and will call to reschedule with parts are in. ; ordrng 1 W11664342 (Control) and 1 W11574310 (3 way valve), dspstn on spec-tagged invntry: 1 W11683243 MODULE LED"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/16/2024
F5e1 latchF7e5. Shifter failureF2 e1. Stuck key padFound the bolt to motor off and motor needs to be replaced teeth ground up.Also needs new suspension rods and Splutch.Tightened bolt so Cust could do light loads.; rqstng P&A on 1 W11130356 (Suspension) and 1 W10734521 (Splutch) and 1 W10915701 (Rotor)
We serviced a
SAMSUNG DISHWASHER
Model DW80B7070U
Near Norton, MA 02766
Aimee Z.
Job Details:
08/16/2024
Went in kitchen and house filthy took photo Explained to cust will have clean up the kitchen.Hoarders mess every whereLeft called office took photo
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Newington, CT 06111
Ruben C.
Job Details:
08/16/2024
Checked unit found wire broken at ice maker connection on going too ice maker on off switch too close to liner to splice putting in for helper; rqstng P&A on 1 W11551458 (Freezer door) and 1 Helper (Helper)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Monson, MA 01057
Chris B.
Job Details:
08/16/2024
Complaint that the washer leaked water and flooded the basement. Verified the unit thoroughly. Pressure hose was intact and clear from any debris. Removed back panel to access and tub not cracked nor leaking. Drainage and pump not leaking. Ran three diagnostic cycles and water valves not leaking. Ran a quick cycle and tub wouldnt stop filling. It reached a few inches from the top of the tub which is not normal and was tested on the auto fill setting and not the deep fill. When running a quick cycle I let it cycle through the wash til it came to the rinse. The drain activated but there was too much water in the tub that only drained half of the tub and rinse kept filling and I had to cancel the wash cycle. Bad control board ; rqstng P&A on 1 W11498797 (Control Board) and 1 W11233718 (Lower Harness Wire)
We serviced a
JENN-AIR DISHWAHER
Model JDPSS244PL1
Near Ellington, CT 06029
Gary V.
Job Details:
08/16/2024
Inspected and water supply line leaking under unit and informed customer. All other functions test fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBM00
Near Ellington, CT 06029
Gary V.
Job Details:
08/16/2024
"Inspected and found unit no longer defrosting, needs jazz board and harness with bimetal, quoted and they will call.; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Britain, CT 06051
Ruben C.
Job Details:
08/16/2024
Checked unit ran diagnostics normally both waters going in and are not reversed ran thru self test normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Concord, NC 28025
Jenn F.
Job Details:
08/16/2024
The fridge evap is frozen over again. Will need to replace the evap panel. Panel and service kit covered under 1 yr part warranty. Labor only S16360. Will also need a new thermistor which is part of the evap fan; ordrng 1 Wpw10501260 (Panel) and 1 W11457241 (Service kit) and 1 W11033168 (Evap with thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near China Grove, NC 28023
Jenn F.
Job Details:
08/16/2024
Complaint the drain pump does not work. Found the wire harness to the drain pump broken in multiple spots. Harness is NLA W10487238.
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Salisbury, NC 28144
Jenn F.
Job Details:
08/16/2024
"Complaint washer would not do anything and door locked. Found F7E1 f7e7 motor fault errors. Found a bad start device. Replaced the motor start device. Unit is functional. During testing heard the bearing making noise. Advised the customer of the bearing noise, declined to repair the bearing wanted to continue with the start capacitor repair. Calibrated control. Tested ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM10
Near Charlotte, NC 28226
Mitch H.
Job Details:
08/16/2024
"Found freezer compartment had frost and ice buildup on walls, shelves and top. Per service pointer W10849156, removed and inspected evaporator cover. No foam or anything blocking or interfering with airflow. Reinstalled cover. Checked door gasket, no issues found. Believe there is a void in either cabinet foam or door allowing warm air infiltration. Ordering freezer door, and control.; ordrng 1 LW10638683 (Freezer door) and 1 W11666427 (Control assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Windsor, CT 06095
Amanda R.
Job Details:
08/16/2024
Fills and drains not washing getting 120v out of control to motor needs new motor quoted
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Vernon, CT 06066
Amanda R.
Job Details:
08/16/2024
Not making ice ice maker was turned off showed customer how to turn ice maker on
We serviced a
AMANA DISHWASHER
Model ADB1400AMB1
Near Charlotte, NC 28226
Mitch H.
Job Details:
08/16/2024
"Tested and found drain pump operating properly. Found that drain hose was clogged. Used shop vacuum to clear drain hose. Tested, dishwasher now operating and draining properly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA
Near Cherryville, NC 28021
Ryan S.
Job Details:
08/16/2024
Customer complaining and not working on bad control board ordering control board informed customer Office will call when park comes in; rqstng P&A on 1 DA92-01199B (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Denver, NC 28037
Ryan S.
Job Details:
08/16/2024
"Customer compl unit wont work. Found unit full of water, found plug in draining not poped out. Poped it out . Ran unit. Verified proper operation."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Stanley, NC 28164
Ryan S.
Job Details:
08/16/2024
Customer complaint unit runs water on some selections the drains. Found water valve damaged replaced from truck stock verified proper operation.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA01
Near Southbury, CT 06488
Jimmy R.
Job Details:
08/16/2024
"Checked over unit and found oven display flickering and loosing segments and time found when shaking unit the time would jump out and on segments would disappear then come back and flash. Removed panel and checked harness form control to display and when moving it would start shutting off and flickering, display and harness have a loose connection causing issue. Will order new display board and harness, parts tentative p/a ; ordrng 1 DG96-00348A (Harness) and 1 DE07-00129A (Display board), states that autho needed"
We serviced a
KITCHENAID DISHWAHER
Model KDTE404DSS0
Near Charlotte, NC 28226
Mitch H.
Job Details:
08/16/2024
"Removed and replaced damaged inner door. Reassembled, found that dishwasher tub was also warped when contractor relocated dishwasher. Showed customer and advised her of problem. At customers insistence and approval I attempted to adjust door and tub. Was able to get door closing correctly but it does still rub at top left corner. Customer agreed to attempt and is aware that this was an issue caused by contractor who moved dishwasher."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Manchester, CT 06042
Jeremy B.
Job Details:
08/16/2024
Information on this ticket doesnt match whats on the refrigerator. Took pic of model and serial tag and picture of receipt. The refrigerator isnt cooling and evap has no frost pattern. Needs new compressor and system leak checked. ; rqstng P&A on 1 W11580057 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Waterbury, CT 06706
Jimmy R.
Job Details:
08/16/2024
"Checked fridge lights and found upper fridge section module not coming on when opening doors, chcked switches and doors are closing and recognizing that doors are closed. Tested voltage after removing module and found 5v dc present module faulty. Replaced module and unit is now lighting up and working to specs"
We serviced a
MAYTAG WASHER
Model MVWB750WQ2
Near Prospect, CT 06712
Jimmy R.
Job Details:
08/16/2024
"Ran unit and found machine would not drain water out at end of cycle and making noise, checked drain pump and found impeller broken off causing no water to drain. Replaced drain pump and unit is now spinning and pumping water checked all other operations and unit is now working to specs ; used 1 W10536347 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Prospect, CT 06712
Jimmy R.
Job Details:
08/16/2024
"Tested washer and found unit would start then go right to done never locking. Checked strike on lid and found broken off, replaced strike and unit is now wash and working to specs ; used 1 W11457841 (STRIKE) from stock"
We serviced a
MAYTAG RANGE
Model MGR6600FB2
Near Newington, CT 06111
Ruben C.
Job Details:
08/16/2024
"Checked unit found oven ignitor burned tip replaced ignitor unit is igniting normally heating normally cust did not want knob; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Wethersfield, CT 06109
Ruben C.
Job Details:
08/16/2024
Replaced ice maker ran test button and ice maker harvested normally cust did not have water supply hooked up to refrigerate advised cust to supply water to unit and give 24 hours to make ice
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/16/2024
Customers complaint is washer leaking. Found a hole in drain hose was able to patch but needs new. ; ordrng 1 W11244231 (Drain hose)
We serviced a
KITCHENAID DISHWASHER
Model KUDG25SHWH1
Near Easthampton, MA 01027
Mike K.
Job Details:
08/16/2024
"Unit will not drain, can hear control clicking but not running motor, either looking at control, which is showing out of stock, being 1999 unit likely nla ot pump motor assy.Motor assy is heavily corroded and would require replacement."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/16/2024
Received wrong compressor will reorder. ; ordrng 1 Xtratime (Xtra time) and 1 W11736670 (Compressor)
We serviced a
GENERAL ELECTRIC WASHER
Model HTW240ASK6WS
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/16/2024
"Washer not spinning. Found belt damaged at the bottom damaging pulleys. Needs new belt pulley, and motor. ; rqstng P&A on 1 WH01X27538 (Belt) and 1 WH03X32097 (Pulley) and 1 WH03X29559 (Motor)"
We serviced a
WHIRLPOOL FREEZER
Model WRS331SDHM06
Near Portland, CT 06480
Jeremy B.
Job Details:
08/16/2024
Freezer not reaching 0 degrees. Fans and compressor running. Capillary tube has a ball of ice build up and only a slight frost pattern. Needs new compressor and system leak checked. ; rqstng P&A on 1 W11557671 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Portland, CT 06480
Jeremy B.
Job Details:
08/16/2024
Installed new extender piece on fill tube and cleared away ice.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/16/2024
Installed new latch and strike and tested complete; dspstn on spec-tagged invntry: 1 W11307244 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Vernon, CT 06066
Amanda R.
Job Details:
08/16/2024
"Customer states been working fine since last tech was there installed suspension lid is broken on left side ; rqstng P&A on 1 W10843824 (Lid), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE , states that autho needed"
We serviced a
JENN-AIR COOKTOP
Model JIC4530KB01
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/16/2024
Complaint using center burner boiling water and smelt plastic burning smell boiled water on that burner and rear right burner couldnt duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tolland, CT 06084
Amanda R.
Job Details:
08/16/2024
Hook for removing filter fell off filter housing reattached showed customer how to remove and put water filter back in
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS03
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/16/2024
A couple weeks ago sparking from top wave guide cover still heating and customer still using quoted for new cover and labor
We serviced a
ELECTROLUX REFRIGERATOR
Model LFFH2067DW2
Near Rock Hill, SC 29730
Mitch H.
Job Details:
08/16/2024
"Plugged freezer in. Checked and found compressor buzzing loudly. Unplugged, checked compressor, found it shorted internally. Would need compressor replaced. Quoted customer for repair and saved estimate. Customer declined repair and said she would purchase new. Collected for service call on cc."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Stafford, CT 06076
Gary V.
Job Details:
08/16/2024
Inspected and found discoloration and rust on door panel. Will submit estimate to see if it would be covered. Saved estimate in computer for the quote if not covered.; ordrng 1 W11461693 (Stainless panel door)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Springfield, MA 01129
Chris B.
Job Details:
08/16/2024
"Complaint that the unit is not draining properly. Found error code F9E1 long drain. Ran diagnostic cycle and drain and lid lock working normal but in normal cycle none are responding. Tried drain and spin, quick and normal and will not start. Did hard reset and only spin and drain wound respond. No blockage in the pressure hose. Control Board not responding to any wash cycles. Will order control board and main harness as backup.; ordrng 1 W11513246 (Control Board) and 1 W11643701 (Lower Harness Wire)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Belchertown, MA 01007
Chris B.
Job Details:
08/16/2024
"Complaint that the middle drawer the food is freezing. Found damper and fan motor working fine thermistor reading normal. Will order control board and thermistor kit. ; rqstng P&A on 1 5304531885 (Control Board) and 1 5303918850 (Thermistor Kit), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Belchertown, MA 01007
Chris B.
Job Details:
08/16/2024
Replaced all parts and washer running normal. Ran two diagnostic cycles and all tested great.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS3
Near Belchertown, MA 01007
Chris B.
Job Details:
08/16/2024
Complaint that the dishwasher is not showing any signs of power. Found no power to the unit. Verified and the breaker is GFCI. Resettled the breaker and unit running properly. No leaks detected.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Granby, MA 01033
Chris B.
Job Details:
08/16/2024
Complaint the the dishwasher is beeping and wont stop. Found float switch activated. Ran diagnostic to verify for leaks and all normal. Found water in the drip pan. Cleared it all and unit running normal. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET0MSRXTB00
Near Mount Holly, NC 28120
Ryan S.
Job Details:
08/16/2024
"Customer complained of leak and doir not closing. Found drain line clog with ice. Defrosted issue . No leak now. Found bottom hinge damaged, ordering bottom hinge. Informed customer office will call when part comes in. ; ordrng 1 W10215063 (Hinge) and 1 2211158 (Hinge part)"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
08/16/2024
"Customers complained unit water doesnt work, unit valve sticking, no debris on city water. Replaced valve from ts . Ran quick wash. Unit filled and started washing."
We serviced a
LG RANGE
Model LRE30453ST/01
Near Northampton, MA 01060
Mike K.
Job Details:
08/16/2024
"Rf burner is on whenever plugged in, digital control board for burners. No shorts seen on burners/wiring. Bake not getting to temp, 15 ohms on heater. Only getting 1/2 voltage to bake. Separate board for bake/broil relays.Repair would require control/burner u/i and oven relay board.Main control LGE6871W1N002E showing as out of stock and is ~a $550 partRepair denied, collected for service call."
We serviced a
WHIRLPOOL DISHWAHER
Model KDTE234GPS1
Near Longmeadow, MA 01106
Gary V.
Job Details:
08/15/2024
"Installed new wash pump and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW04
Near Enfield, CT 06082
Gary V.
Job Details:
08/15/2024
"Inspected and found voltage supply to washer with reverse polarity and also found unit not agitating but spinning, ohmed motor and windings tested closed, unit needs timer and pressure switch. Quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, CT 06093
Gary V.
Job Details:
08/15/2024
"Inspected and found tub wobbling on shaft of Gearcase, and shaft of Gearcase bent, will submit estimate.; rqstng P&A on 1 W10752719 (Basket) and 1 W11454734 (Gearcase), states that autho needed"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS21
Near Bolton, CT 06043
Amanda R.
Job Details:
08/15/2024
Replaced all three controls
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
08/15/2024
Replaced control roller kit and thermistor tested operation normal heating normally now ran diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt311fzdw06
Near Charlotte, NC 28210
Mitch H.
Job Details:
08/15/2024
Refrigerator is located in Southminster retirement facility in resident apartment. Top mount refrigerator with add on ice maker. Maintenance said first ice maker they installed was not the correct one and that connection was forced together. Maintenance got and installed correct ice maker but connection damaged. Ice maker will cycle but no power going to valve. Customer says they are not going to repair and will replace refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28117
Jenn F.
Job Details:
08/15/2024
Complaint condensation builds up on the top of the freezer gasket and leaks onto the floor. Called whirlpool techline sr# 7739720927. Will need to add 2 gaskets to the freezer gasket. Order part. ; ordrng 2 W11159728 (Gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Bessemer City, NC 28016
Ryan S.
Job Details:
08/15/2024
"Installed compressor and inverter board. and pulled vacuum, charged unit. Verified proper frost pattern. Verified proper operation. Informed customer to give 24hr for total cool. 48 for ice."
We serviced a
GENERAL ELECTRIC RANGE
Model PB935YP5FS
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/15/2024
"I called customer to turn on her oven to 350 and put her meat probe in oven . took a photo of what shes trying to take readings with.Took photos of temps on her meat probe. Top was 352 low was 332. She thinks now the low is to low. Top temp is 352. I find the temps are good and is calibrated, if I bring temps up or down she not going be happy. Highest reading on her meter is perfect 352.She doesnt understand it will fluctuates and thinks it should only fluctuate 5 degreeSo I asked what do you want me to do . she says a new stove I explained I cant do that explained temp are good if I go higher it will be to hot And left temps as they were.I said calibration is in the owner manual something a customer can do.Its either to high now to low took photo of temps she took top 352. Low 332First to high then to low and she say look you dont know what your doing. I said noI cant because your yelling and left.Called Jeff"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlotte, NC 28210
Mitch H.
Job Details:
08/15/2024
Tested and found refrigerator operating and cooling properly at time of visit. Based on customer description and Service Pointer W11512008A. Ordered ACU. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11455229 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/15/2024
"Tested and found grinding noise coming from cam. Removed and replaced cam and actuator. Reassembled, tested, washer operating properly and quietly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDPS6124RZ0
Near Clover, SC 29710
Mitch H.
Job Details:
08/15/2024
"Complaint listed on ticket was for the old dishwasher, a GE. Issue on the Maytag is leaking. Checked and started dishwasher in normal cycle. Found leak coming from left bottom seam in tub. Ordering tub. Advised customer that tub would ship directly to them and they would need to inspect for damage and call to schedule.; ordrng 1 W11409866 (Tub) and 1 2Xtime (2X time)"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN3W
Near Clover, SC 29710
Mitch H.
Job Details:
08/15/2024
"Tested washer, set to drain and spin. Washer spinning properly with no issues. Ran Speed wash cycle, operating properly. Unable to duplicate complaint. Customer says the issue is intermittent and only happens on normal cycle. Based on customer description, requesting P&A for control board. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WH22X36498 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, NC 28117
Jenn F.
Job Details:
08/15/2024
On arrival bottom half lights not working and the fan not coming on after the parts were replaced last time. Found a connection not plugged in. Plugged in. Lights all work. Ran diagnostic Ff fan and thermistors are working fine. Per customers thermostat in fridge temp dropped 12 degrees in about 5 minutes before the unit went into defrost. Customer will call back tomorrow to confirm temps regulated to normal. ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warren, MA 01092
Chris B.
Job Details:
08/15/2024
Complaint that the washer is not cycling correctly. Found error code F7E3. Found bad actuator. Replaced part and unit running normal. Unit under warranty after verifying the model number and serial status. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
08/15/2024
Office asked to add model
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Clover, SC 29710
Mitch H.
Job Details:
08/15/2024
"Confirmed purchase and took picture of receipt. Checked and inspected, found ice door not sealing completely allowing warm air infiltration. Causing condensation and ice buildup in freezer compartment. Ordering ice door. Checked part availability and scheduled return for 8/22 AM.; ordrng 1 W11678832 (Ice door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Simsbury, CT 06070
Gary V.
Job Details:
08/15/2024
Installed parts listed and tested fine.; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Bloomfield, CT 06002
Gary V.
Job Details:
08/15/2024
"Inspected and unit became unleveled and adjusted levelers and ran auto test, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Windsor, CT 06095
Gary V.
Job Details:
08/15/2024
"Inspected and found broken lid lock, replaced with new lid lock and cycle tested fine.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Watertown, CT 06795
Jimmy R.
Job Details:
08/15/2024
"Chcked over machine and found no cooling in both sections unit had slowly started to get warmer and warmer, tested compressor and found running and pulling very little heat checked for leaking and no frost pattern, removed filter drier and filled unit to check for leaking wile pressurizing found unit leaking from condenser, repaired condenser line and replaced compressor and coupler charged unit with 4.6 oz 134a and unit is holding pressure reading -4 in freezer. All functions working to specs ; dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS and 1 W11506635 COUPLER 6 NF MS SV"