We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/23/2023
Installed new filter drier and compressor. Pulled vacuum then recharged. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/23/2023
Installed new gasket and insulation. Ran self test all checks ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/23/2023
Dryer taking long time to dry. Found vent extremely clogged. Must clean vent. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/23/2023
"F6e1 loss of communication between main control and motor control f9e1 flood error system has detected a flood condition f3e1 pressure switch water level sensor failure f5e2 door not closed within 20 seconds of pressing start button error unit is pouring water from door gasket on the floor unit has a water inlet valve is also leaking flooding corrosion on motor control wiring harnesses error code for pressure switch unit will need a minimum of three parts to fix. Is looking at a motor control futuristically. Motor control is displaying F6 error code, sir door gasket, water valve, assembly, and pressure switch are the three main parts. Customer will need to fix temporarily so that she can use it without it. Flooding her house. Customer declined repair today."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/23/2023
"Complaint leaking out of vent on door have had vent replaced and additional parts replaced by two other companies. Unit only leaking from the door vent area. Nowhere else only one customer opens the door. Customer is using rinse agent as well. Customer is weeding and overnight until the dishwasher has completely cool down before they open the door as the previous company instructed does not matter as soon as I open the door dishwasher starts leaking. I found vent on inner door. Metal is cut out of round, causing water pool and vent. Unit will need an inner door and associated parts to finish fixing. No additional leaks reported by the customer at this time. No additional issues reported by the customer at this time, no washability issues, and unit is not leaking in the middle of a cycle only leaks whenever they open the door from the vent. office to call customer when parts come in. ; ordrng 1 W11664713 (Seal) and 1 W11649995 (Vent) and 1 W11412300 (Dispenser) and 1 W11559689 (Inner door panel) and 1 W11545290 (Deflector), used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06088
Gary V.
Job Details: 06/23/2023
"Inspected and found pressure system fault, and unit not filling up with enough water, unit needs main acu replaced, will submit estimate and call for return date.; ordrng 1 W11116592 (Main acu)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Enfield, CT 06082
Gary V.
Job Details: 06/23/2023
"Installed new acu and harness and ui panel, ran calibration and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"
We serviced a
KENMORE REFRIGERATOR
Model 795.777197
Near Suffield, CT 06078
Gary V.
Job Details: 06/23/2023
"Inspected and found left side freezer door hitting cabinet trim, and informed customer, hes going to adjust cabinet trim. All other functions test fine."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/23/2023
"Sr#7736699725. Inspected and found lid not staying up, spoke with techline and they advised replacing lid, will order and call when part becomes available.; ordrng 1 W11189136 (Lid assy)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Bloomfield, CT 06002
Ruben C.
Job Details: 06/23/2023
Replaced bottom door found freezer door gasket is also keeps coming off ordering freezer door; ordrng 1 W1068072 (Door freezer white)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL00
Near Worcester, MA 01602
Angel R.
Job Details: 06/23/2023
Found cracked smart valve due to the freezing weather this past winter. Will order new one.; ordrng 1 WPW10455331 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/23/2023
I replaced compressor. I tested operation I found leak in condenser coil. Lockring Fitting to inner coil between door. I repaired leak replaced filter drier as well no additional issues or leaks found evaporator has a full frost pattern now. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28214
Mark C.
Job Details: 06/23/2023
Units spray arm has come detached and has melted to the heater. Inspected coupler to find no real damage. Unit has discoloration on the heating element from where the spray arm had melted to it. Ran cycle without the spray arm unit is operational but has a smell of burnt plastic.; ordrng 1 WPW10455271 (Coupler) and 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/23/2023
Complaint had a power surge and after that unit would no longer heat in oven. I found resistor on spark module is blackened. Unit will need control and bake spark modules to fix. Customer declined repair is going to contact power company as they have a surge protector
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/23/2023
"Ran washer due to leaking and making noise found wile starting a cycle unit would just sit and never sense or move tub, checked stator and rotor and found unit leaking oil and water spun tub by hand and Gearcase is grinding and stuck causing tub to not move bearings are metal on metal. Move tub to free up and checked for other issue, unit will need new Gearcase,stator,rotor,clutch,agitator, extra labor/time and other clutch.. parts tentative p/a ; ordrng 1 W11393684 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28210
Jeff L.
Job Details: 06/23/2023
"Found terminal block and cord burnt up do to loose wire from machine going to block causing heat build up and burning the block and cord beyond repair. I replaced terminal block part# 279320 and 3 prong dryer cord part # PT500L. All other components of unit are fine. Ran unit thru test mode it ran and checked ok(Call complete); used 1 279320 (Terminal block), and 1 PT500L (3 prong dryer cord) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlotte, NC 28277
Jeff L.
Job Details: 06/23/2023
Found dishwasher improperly installed with long screws and washers instead of using proper size screws so that the plastic cap could snap back on. The plastic caps for either side were not present when I was here. The unit had just been installed I Advised customer to reach out to installer and have them come back and properly fasten dishwasher to side of cabinets. I advised the customer this is there (1 instruct and install). Advised customer this improper install if not corrected will void manufacturers warranty and cause water damage. Customer said they were reaching out to installer immediately and they would reach out to whirlpool for 2 more plastic caps to cover mounting screw brackets
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/23/2023
"Complaint refrigerator section is not cooling properly. Freezer zone is cooling just fine. I found evaporator fan motor is not functioning properly causing unit to not defrost properly. I am ordering defrost sensor and evaporator cover. No issues found with compressor or sealed system or door or icemaker. Everything is working properly as of right now except for fresh food evaporator is frozen over. Office to call customer when part comes in. Parts are on back order. ; ordrng 1 W11098695 (Evap cover), used 1 W10316760 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 06/23/2023
"Complaint, dryer is not getting hot. Everything else works fine. I found heating element is open. I replaced heating element. Cheshire operations heater is now working just fine with no further issues. Dryer is also working. No abnormal noise is being heard at this time.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 06/23/2023
"Complaint wash machine making abnormal know its not spilling out laundry. I found your case leaking oil all over drive belt, and actuator, lower end unit will need your case washplate hub, actuator and cam assembly. As well as drive belt. Washer is nonoperable due to hub being severely damaged. Any laundry that goes in it is definitely not getting clean. Customer declined repair today. Its going to buy a new washer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Simsbury, CT 06070
Ruben C.
Job Details: 06/23/2023
"Checked unit found air is getting thru door chute cuasing ice build tray looks twisted replacing ice maker ; ordrng 1 W11130210 (Door chute), used 1 W10873791 (Ice maker) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near New Hartford, CT 06057
Ruben C.
Job Details: 06/23/2023
Replaced bellows and shocks tested operation normal ran spin normal ran diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Torrington, CT 06790
Ruben C.
Job Details: 06/23/2023
Checked unit found ice maker not harvesting with test button ordering ice maker ; ordrng 1 W11546935 (Ice maker)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Mark C.
Job Details: 06/22/2023
Unit is not heating due to a tripped thermal fuse. Instructed customer that a vent cleaning would help prevent this from occurring. Replaced fuse unit is fully operational.; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gastonia, NC 28052
Ryan S.
Job Details: 06/22/2023
Customer complained unit leaking. Ran unit and after running unit for a long time found leak coming from door area. Took door apart and found leak coming from vent. Found vent assembly is faulty ordering vent and gasket. Scheduled return call for 6-28-23 am. ; ordrng 1 W11545539 (Gasket) and 1 W11649995 (Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Northbridge, MA 01534
Gary V.
Job Details: 06/22/2023
"Inspected and found weak frost pattern, half coils frosted over, inspected further and found leak in process valve stem, replaced and ran vacuum , (didnt detect any other leaks at this time) and recharged unit with 68g r600, cycled back on and started cooling, please allow 24 -48 hours for temps to stabilize. Customer knows to monitor unit.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Westfield, MA 01085
Mike K.
Job Details: 06/22/2023
"Unit not cooling, compressor running, fan is not, verified 120vac coming to fan.Quoted for Evap fan/labor, accepted.Replaced fan and verified operation.; used 1 WP2315539 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Webster, MA 01570
Angel R.
Job Details: 06/22/2023
Found unit a bit off balance due to unleveled floors. Adjusted legs and ran calibration as well as diagnostics cycle. Unit tested ok. Customer is moving soon so advised him to perform adjustments as he sees fit on the legs at the new place.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Worcester, MA 01606
Angel R.
Job Details: 06/22/2023
Knockout was still in their new garbage disposal. Removed it and unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Davidson, NC 28036
Vincent O.
Job Details: 06/22/2023
Unable to duplicate complaint at this time. Customer provided video evidence of sound. Sounds like motor whining. Tested all fans and compressor. No noise at this time. No cooling issues present. Documented with tech line. Sr#7736697290
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28208
Robert A.
Job Details: 06/22/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the wall outlet only has 121v across L1 & L2. The wall outlet needs the correct voltage. The unit need 240v to heat.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, NC 28216
Mark C.
Job Details: 06/22/2023
"Unable to recreate issue however there is signs of arch damage to the rack supports and the cooking rack. As listed on page 4 of the use and care manual under the cooking rack section, the rack should only be used for 2 tier cooking and should not be stored in the microwave to prevent damage to the inside of the unit. It also states that the rack and supports should be cleaned regularly to prevent buildup that can cause damage to the microwave. Removal of any carbon deposits and debris from the damaged areas touching up the interior areas that have been damaged as well as replacing the rack and supports should resolve the issue. spoke with Robert via tech line to get the parts information for the touch up paint, as well as report my findings. sr#7736695401; ordrng 1 W10803366 (Rack) and 2 W10840759 (Front supports)s and 1 W10840794 (Support LR) and 1 W10840795 (Support RR) and 1 8204955 (Paint)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28269
Mark C.
Job Details: 06/22/2023
"Unit will not start a cycle due to the lid latch hitting the striker, if held in the right position the door will latch and the selected cycle will start. Adjusted latch unit is fully operational."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/22/2023
"Complaint dryer will not turn on will not start. Will not do anything. Was turning knob to select dry temp cycle time dryer, automatic, dry, and dry cycle knob will not move. Knob free spins. I found open thermal fuse on the back of the dryer. I also found timer is defective locked up will not spin. Also found knob plastics are broken from attempting to spin knob. part is on back order office to call customer when part comes in. ; ordrng 1 W11675852 (Knob) and 1 W11566735 (Timer), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/22/2023
"Checked and found items in RC section frozen. Checked temperature settings, all set correctly. Ran diagnostics and tested thermistors, all passed. Found LED in RC dim and one out. Requesting P&A for control and module.; rqstng P&A on 1 W11527432 (LED module) and 1 W11043763 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/22/2023
Installed new harness. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Newington, CT 06111
Chuck M.
Job Details: 06/22/2023
Customer complaint is that Fresh Food section is not cooling properly. Inspected and found ice buildup on evaporator. Evaporator fan is not working and thermistor on evaporator has corrosion. Ordered fan scroll and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
We serviced a
SAMSUNG REFRIGERATOR
Model RS25J500DSG
Near Northampton, MA 01062
Mike K.
Job Details: 06/22/2023
"Unit not cooling, some frost on rear Evap cover.Steamed clear and got lower cover off, full frost pattern but not overly heavy, looks to have been defrosting properly. Removed upper cover assy, removing icemaker and dispenser motor assy, upper section clogged, but fan is clear and verified functioning. Steamed clear build up and measured both sensors, both coming in at a little over 5k. Reassembled and explained to customer leaving door open May have caused issue, but could be combination of fan motor, sensors, heater or control just not defrosting long enough to clear.Cs to monitor"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 06/22/2023
"Checked unit found rollers worn down damaged drum replaced roller kit ordering drum ; rqstng P&A on 1 W10757750 (Drum), used 1 4392065 (Idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brimfield, MA 01010
Gary V.
Job Details: 06/22/2023
"Inspected and found evap packed with frost, ohmed heater and was open, thawed unit temporarily, will submit estimate and call. Ordering main acu for back up.; rqstng P&A on 1 W11650660 (Heater w/harness) and 1 W11566851 (Main acu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Lexington, NC 27292
Jenn F.
Job Details: 06/22/2023
New construction home. Door catch is broken on the door. Catch is stuck in the latch. Needs new door; ordrng 1 W11173813 (Door) and 1 W11252187 (Switch lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Wales, MA 01081
Gary V.
Job Details: 06/22/2023
"Installed both thermistors, ff and freezer compartments, unit was showing full frost pattern, but short cycling off for too long, causing poor cooling. Thermistor replacements should resolve issue, customer going to monitor unit. Warranty expires in a few days from now.; dspstn on spec-tagged invntry: 1 W11438736 THERMISTOR"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gastonia, NC 28054
Ryan S.
Job Details: 06/22/2023
"Came to install parts ordered by previous tech, installed control board , harness and temp sensor. After installing parts ran unit in bake 350° and temp was avg 345. Informed customer unit is working as designed now. ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Charlotte, NC 28227
Jeff L.
Job Details: 06/22/2023
Found dishwasher fillied with water then never started washing had 120v to wash motor. Found wash motor inoperable needs to be replaced ordered sump assembly part #W11124384. Rescheduled customer for Wednesday the 28th in the am.(Return call); ordrng 1 W11124384 (Sump assembly)
We serviced a
AMANA RANGE
Model ACR4303MMS0FOUND
Near Charlotte, NC 28227
Jeff L.
Job Details: 06/22/2023
"Found 8 burner not heating, performed a ohms test on it and tested bad. Put the other big burner in same receptacle and it heated normally. Need to replace 8 coil burner part #W11396792. Will schedule for return to finish repair.; ordrng 1 W11396792 (8 coil burner)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Worcester, MA 01609
Chris B.
Job Details: 06/22/2023
Replaced control board and ran two diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Millbury, MA 01527
Chris B.
Job Details: 06/22/2023
Complaint that the unit has an error code F2E1 present. Verified all connections and ran diagnostic cycle. Great heat and no more error codes present. Unit running normal.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/22/2023
Found unit had shut down and stopped cooling. ; ordrng 1 W11446726 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lexington, NC 27292
Jenn F.
Job Details: 06/22/2023
Ice will only dispense crushed. Solenoid not switching for cubed. Order new solenoid. ; ordrng 1 WPW10309866 (Solenoid)
We serviced a
JENN-AIR RANGE
Model S125
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/22/2023
The clock is not working the front right burner is open. 712024 control clock no longer available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Iron Station, NC 28080
Mark C.
Job Details: 06/22/2023
Installed new panel unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Denver, NC 28037
Mark C.
Job Details: 06/22/2023
Unit is grinding due to the rotor hitting the stator. Bolt it torqued to spec. Indicating a clutch malfunction.; rqstng P&A on 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Worcester, MA 01610
Angel R.
Job Details: 06/22/2023
"Found cat toys bound up on between pulley and shield. Removed items and inspected pulley, belt and motor. Everything tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Worcester, MA 01609
Angel R.
Job Details: 06/22/2023
"Ran diagnostics, found no error codes. Customer had cleaning company clean out the unit. Seems the unplugged a terminal from bake element. Re-connected, tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/22/2023
Installed new sump/motor assembly. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/22/2023
Found burner cap not fitted properly causing burner to not ignite. Installed cap properly and tested. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/22/2023
Installed new compressor and control. Pulled vacuum and checked for leaks. Recharged with r600. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ
We serviced a
FRIGIDAIRE DISHWASHER
Model FGCD2444SA2A
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/22/2023
Installed new latch. Verified proper door operation. Tested and verified proper operation of unit. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Vincent O.
Job Details: 06/22/2023
Found belt popped off from previous repair. Reinstalled belt properly and secured properly. Tested unit with load of wet clothes. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVD5
Near Gastonia, NC 28056
Ryan S.
Job Details: 06/22/2023
"Retuned to install parts ordered , installed control and fuse. Ran unit to verify proper operation. Unit went into wash and then hit cancel drain after unit running for several minutes and unit drained properly. ; dspstn on spec-tagged invntry: 1 W10258275 FUSE KIT"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/22/2023
"Customer complained unit not working. Upon arrival was able to start dryer. Customer seemed confused. Said she flipped the breaker yesterday and said that the breaker might have been the issue , checked incoming power and power was proper 220v. Heater was cycling on and off. Ran unit on timed dry and timer was cycling also. Checked wiring and didnt find any issues on heater. Informed customer unit is working as designed, to get breaker checked for issues of issue happens again, issues isnt with dryer. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/22/2023
"Retuned to install parts ordered, installed heater and reassembled unit. Also installed ice maker left from last call. Ran heater in service mode and heater now working. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/22/2023
"Customer complained unit not making ice found ice maker plastic was damaged causing water to leak from ice maker and ice maker not working. Separator was closed and working properly. Left valve with customer. Verified proper operation . ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pineville, NC 28134
Ryan S.
Job Details: 06/22/2023
"Came to isnstall parts ordered by previous tech, installed control and console. Installed parts and reassembled unit. Ran microwave and oven to test function. Informed customer to hook up Wi-Fi to help with issues. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/22/2023
Customer complained unit not filling. Found water to inlet valve but valve not energizing. Replaced valve from ts. Reassembled and unit now filling. Verified proper operation. ; used 1 WPW10327249 (VALVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/22/2023
"Ran diagnostics. Unit showed error code for off balance and speed fault. Ordering suspension rods, cam and actuator. ; ordrng 1 W10780044 (Suspension rods) and 1 WPW10006355 (Actuator) and 1 W10721967 (Cam kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/22/2023
Installed new door and gasket. Left name plate with customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/22/2023
"Compressor replaced in April. On arrival unit unplugged, checked the equalized pressure on the system. Both sides reading below 0. Charged with 103psi of nitrogen, after 20 minutes had a 3 psi drop. Checked all accessible tubing and connections. No leak found. Called whirlpool techline sr# 7736693756 unit being submitted for replacement review."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/22/2023
Installed new evap wire harness.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chicopee, MA 01020
Mike K.
Job Details: 06/22/2023
"Replaced seized idler for making noise, tested in. Or Al, running smoothly and heating properly; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chicopee, MA 01020
Mike K.
Job Details: 06/22/2023
"Said it was spinning for 15+ minutes and she stopped it.No errors in history, ran self test fine. Inspection underneath and everything looks normal.Points towards an unbalanced load as being cause.Explained to pause unit, redistribute clothes and resume cycle if happens again.Took photo of receipt. Verified with office that unit is outside wp warranty, customer did purchase extended warranty from Lowes, but did not set up call through them.Explained to customer that she is responsible for service call.Refused to pay."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Chicopee, MA 01020
Mike K.
Job Details: 06/22/2023
"Had called wrong number enroute and mom had answered and greeted me at home, basement was locked and couldnt access unit, left , but customer had called office, she was on way home.Returned.Complaint of unit making burning smell, visit covered by authorization. Ran diagnostic cycle and agitation caused whole tub to spin. Lower section inspection found gear case had leaked oil and spray over lower components.Called techline and documented findings.Sr#7736693699Quoted for gear case, actuator, belt, washplate.. denied, they will attempt to speak with wp customer service."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Springfield, MA 01118
Roger R.
Job Details: 06/22/2023
"Found unit getting power but not responding. Found no power at main board. Will need new filter board, cavity thermostat and interlock switches; ordrng 1 WPW10531156 (Board, filter) and 1 W11378281 (Thermostat , cavity) and 1 W11493414 (Interlock)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Springfield, MA 01128
Roger R.
Job Details: 06/22/2023
"Found unit not responding correctly to inputs and shuts off after a couple minutes into ant cycle. Quoted for new control $222.99 and $239 labor; ordrng 1 w10906430 (Control, main)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Springfield, MA 01108
Roger R.
Job Details: 06/22/2023
"Found lid lock failed and bezel hold broken as well. Installed new lid lock. Will need to order bezel and return to install. ; ordrng 1 W11237158 (Bezel, lid lock), used 1 W10861642 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Springfield, MA 01103
Roger R.
Job Details: 06/22/2023
"Installed motor and checked operation, all okay unit heating properly now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, MA 01109
Roger R.
Job Details: 06/22/2023
Removed and replaced compressor and filter drier. Upon charging found that the leak is at the condenser and not the evaporator. Will return evaporator and order condenser tubing. Will submit for approval and return asap; rqstng P&A on 1 WPW10487115 (Condenser)
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/22/2023
"Ran diagnostics, no stored error codes. Checked and found water standing in both detergent and softener compartments. Though unit falls outside of serial number range of service pointer W11504923, it exhibits the same issue. Requesting P&A for dispenser assembly.; rqstng P&A on 1 W11524106 (Dispenser assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/22/2023
Checked and found pads on leveling feet coming off leaving metal to contact floor. Ordering feet; ordrng 2 WPW10141622 (Leveling foot)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Vernon, CT 06066
Jeremy B.
Job Details: 06/22/2023
Installed new rails. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/22/2023
"Installed new wash plate and checked for proper operation, all checked good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near York, SC 29745
Mitch H.
Job Details: 06/22/2023
"Checked and found lower kick plate and insulation not installed correctly. Removed kick plate corrected, reinstalled plate. Operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/22/2023
"Complete food freezing eggs are freezing and cracking in the refrigerator section top shelf left side of the refrigerator. I found top vent was completely being blocked by a bottle of lemonade. I recommended customer to not block venting showed customer where venting is located out in the refrigerator zone section advise customer and proper placement of eggs, not to allow any food to be touching the back of the wall either to inhibit venting. Customer had raised refrigerator temperature to 41° temperature in a jar of salsa is 43.5° well within specifications of set temperature plus or -5°. Cannot find any issues with the refrigerator no error codes author misters and diagnostics cycle or testing positive. New defrosting issues. No additional issues found."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/22/2023
Replace door gasket and replace inner door lower gasket seal replaced spray arm assembly lower. I tested operations inspected for leakage. No leakage found with dishwasher. If customer calls back for door issues order and replace both hinges.
We serviced a
GE REFRIGERATOR
Model GSC22KGRCBB
Near West Springfield, MA 01089
Mike K.
Job Details: 06/22/2023
"Unit not cooling, compressor running. Found Evap fan not working, turned and started to run slowly. Full frost pattern on Evap.Verified getting 13vdc to motor.Quoted for Evap fan motor/labor - the 129 already paid. Approved; ordrng 1 WR60X10185 (Evap fan), dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2 01
Near Southwick, MA 01077
Mike K.
Job Details: 06/22/2023
"Last load overfilled and then would not drain 4e error ( no water), cs had emptied and unplugged, load was a rug.Plugged in unit and started normal cycle was overfilling, cancelled and tried spin only, would not drain, pump humming.Cleared water bill n tub first them attempted to removed rest at trap, trap clear, water not coming out and drain to tub clear as far as could be seen. Clogged.With error quoted for drain pump, water level sensor and drain hoses, saved quote, denied, collected for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28207
Robert A.
Job Details: 06/22/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28209
Robert A.
Job Details: 06/22/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the unit is getting 124v to the unit and at the control. There is no response at the UI control. The UI panel is separating, probably letting moisture into the UI control. The unit needs a new UI control and UI panel to resolve the issue.; ordrng 1 W11460908 (UI panel) and 1 W11460962 (UI control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWBL2
Near Glastonbury, CT 06033
Chuck M.
Job Details: 06/22/2023
Customer complaint is that ice maker was not making enough. Checked and found filter needed to be replaced. Customer had filter. Replaced and advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Manchester, CT 06042
Chuck M.
Job Details: 06/22/2023
Installed condenser fan. Checked ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HX11
Near Charlotte, NC 28207
Robert A.
Job Details: 06/22/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28206
Robert A.
Job Details: 06/22/2023
Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit and confirmed the complaint. I found the right rear roller was loose. The triangle lock pice was not in place allowing the wheel to move a lot. I secured the triangle piece and test d the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Thomaston, CT 06787
Jimmy R.
Job Details: 06/22/2023
"Tested unit and ran a diagnostics cycle found errors F8e2 f6e4 found water filling but no wash motor running, checked voltage to motor and 120v present sump&motor faulty. Replaced motor and ran unit threw a wash cycle checked all operations and unit is now working to specs ; used 1 W11085683 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model JIC4430XS00
Near Farmington, CT 06032
Ruben C.
Job Details: 06/22/2023
Replaced module still getting f12 code called techline ordering burner coils per techline 7736696110 ; ordrng 1 W11672508 (Center front burner) and 1 WPW10396549 (Right rear coil) and 2 WPW10396548 (Left rear and right coils)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Plymouth, CT 06786
Jimmy R.
Job Details: 06/22/2023
"Tested unit due to customer having issue with unit spinning out towels washer leaving them wet at end of cycle, ran diagnostics and found no errors ran a self test cycle and found when unit would shift into a cycle it would bang and hang up then release and shift, checked actuator and found hanging up causing issues with washing. Replaced actuator recalibrated machine and ran a spin and wash cycle, all operations now working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEEA25H0HN1
Near Manchester, CT 06040
Chuck M.
Job Details: 06/22/2023
Customer complaint is that right front dual burner was not heating properly. Inspected and found infinite was possibly sticking. Tested and burner is working properly. Switch checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Farmington, CT 06032
Ruben C.
Job Details: 06/22/2023
Checked unit getting e5 code on test 56 bad thermistor on ice maker ordering ice maker ice maker is under warranty; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS20
Near Torrington, CT 06790
Ruben C.
Job Details: 06/22/2023
Replaced controls and fans tested operation normal no error codes tested to 350 degress working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Torrington, CT 06790
Ruben C.
Job Details: 06/22/2023
Checked unit found mullion at bottom is separating from cabinet Called techline sr 7736691728 putting in for exchange review
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Willington, CT 06279
Jeremy B.
Job Details: 06/22/2023
Found motor mounts damaged causing loud noise. Replaced motor and tested all checks ok. ; used 1 279827 (MOTOR) from stock