We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 10/06/2023
Customer complaint is that washer is not working properly. Ran diagnostics and found error codes F0e5 off balance loads. F0e9 off balance pause. F7e1 Tachometer missing. F7e7 motor unable to reach target RPMs. F7e6 motor circuit open. Ran diagnostics cycle successfully. Ran Quick Wash Cycle and washer filled successfully. Found balance ring loose. Ordered basket. ; ordrng 1 W11178224 (Basket)
We serviced a
WHIRLPOOL DRYER
Model MED5430MW0
Near Burlington, CT 06013
Chuck M.
Job Details: 10/06/2023
Customer complaint is that grill inside dryer is burned. Informed customer that it is normal. Customer complaint is that steam feature releases too much water and dryer is very wet inside after cycle. Inspected and found steam not stopping during cycle. Ran diagnostics and got error code F1e1 motor or heater failure. Ordered ACU. ; ordrng 1 W11627508 (ACU)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/06/2023
"Complaint washing machine the second goes into agitation or the second it goes into spin user interface control board turns itself completely off lid, unlocks as if it lost all power will continue doing that and tell you unplug the machine and restart the cycle. Im ordering a main control to fix Issue voltage is 125.3 unit is on a GFCI outlet. No harness issue seen at the present. ; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/06/2023
"Complaint will not dispense ice. I found the yolk is stripped out of the auger motor free spins. I will need auger motor yoke, divider, and gasket to fix. No additional issues seen or reported by customer at this time. ; ordrng 1 WP63052-2 (Yoke) and 1 W11671282 (Auger mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Divider)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Southington, CT 06489
Chuck M.
Job Details: 10/05/2023
Customer complaint is that washer has errors code and does not complete cycle at times. Inspected and found gear case leaked and belt is loose. Quoted P&L. ; ordrng 1 W11449840 (Gear Case) and 1 W11239857 (Belt)
We serviced a
AMANA RANGE
Model AKS3040
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/05/2023
Found no model tag was under cook top above a wall ovenThey siliconed the cook top door couldnt get it up Cust did have owners manual. Looking into parts a lot wererusted burn heads would need to drill out all burner headsPart discontinued Cust buying new; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lexington, NC 27292
Vincent O.
Job Details: 10/05/2023
Installed new control. Tested and verified proper operation. All functions check ok.
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near West Springfield, MA 01089
Mike K.
Job Details: 10/05/2023
U/i is unresponsive. Quoted for u/i and labor. Accepted.; ordrng 1 WR55X23236 (U/i control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Douglas, MA 01516
Angel R.
Job Details: 10/05/2023
"Installed heater, tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/05/2023
"Customer says oven will not heat properly. Tested oven, found only broil element working. Ran diagnostics, no stored error codes. Tested top elements, only get warm. Pulled oven out, found that cord was wired wrong. Neutral and hot reversed. Corrected, rechecked, all top elements and bake and broil now operating properly."
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US03
Near Griswold, CT 06351
Amanda R.
Job Details: 10/05/2023
Recently keeps going off balance needs new suspension ; rqstng P&A on 4 DC97-16350U (Dampers)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Wethersfield, CT 06109
Gary V.
Job Details: 10/05/2023
Inspected and found broil relay on main acu stuck closed causing f6e1 overheat runaway temp while baking in preheat. Quoted and she will call if wants repaired.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near East Windsor, CT 06088
Gary V.
Job Details: 10/05/2023
Inspected and found inlet valves chattering from water flow when energized and shocks worn causing vibration in spin. Will submit estimate. Backed off on wall faucet temporarily so chatter will stop.; rqstng P&A on 1 W11316255 (Inlet valve) and 1 W11316256 (Inlet valve) and 4 W11316766 (Shock absorber)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/05/2023
"Inspected and found inner basket wobbling inside tub causing heavy vibration and drain pump broken, quoted and she will call if wants repairs done."
We serviced a
WHIRLPOOL WASHER
Model LA5460XTW0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/05/2023
"Concern is slow fill on washer, inspected and found water pressure in house is low, and informed customer.; dspstn on spec-tagged invntry: 1 285805 VALVE"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Charlotte, NC 28214
Robert A.
Job Details: 10/05/2023
"Cx complaint that the units ignitors continue to click after the burner lights. I inspected the unit to confirm the complaint. I found all burner ignite fine with no ignitors continuing to click. I explained to the cx that all ignitors with click simultaneously, and that it will continue to click until the knob is turned to the temp range. The unit is working as designed. I left the part with the cx."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/05/2023
Complaint lights off hear a clunk clunk clunk noise pF error on ui randomly occurring. Can turn power off at breaker and unit will work fine for about a week. I verified the issue via pictures that customer has taken and short video. Cannot confirm what voltages are when issue is occurring issue is intermittent comes and go once a week sometimes twice a week customer did not have any issues until a week and a half ago since last visit condenser fan motor sounds very loud left pantry harness unplugged just in case it is a harness issue. Three-way valve solenoid is noise that is going and making clunking noise. And ordering parts previously not replaced. Last visit issue is 12 V issue in nature everything as of right this second is working fine. ; rqstng P&A on 1 W11087438 (Ff evap fan) and 1 W11429989 (Solonoid) and 1 W11127829 (Condenser mtr) and 1 WPW10769076 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/05/2023
Checked and found drain hose pushed all the way down in standpipe causing a siphon. Corrected and attempted to test washer. Found no water coming to washer from wall valve. Advised customer that they would need to have maintenance check wall valve and correct.
We serviced a
GE DRYER
Model GTD33GASK0WW
Near Springfield, MA 01129
Chris B.
Job Details: 10/05/2023
Complaint that the unit wold stop from tumbling all by itself. Found bad door switch. Quoted parts and labor. Customer requests that Chris to return.; ordrng 1 WE04X28977 (Door Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Holland, MA 01521
Chris B.
Job Details: 10/05/2023
Replaced all parts and dishwasher running normal. No leaks detected. Ran two diagnostic cycles and unit working normal normal.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lexington, NC 27295
Vincent O.
Job Details: 10/05/2023
Found unit not starting up after countdown. No door lock or tub movement. Performed hard reset. Tested and verified proper operation. All functions check ok. If issue returns customer will need control. This is a stacked unit.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/05/2023
Checked unit found lid broken on right corner gave cust estimate for lid cust will think about repair
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A304
Near Sterling, CT 06354
Amanda R.
Job Details: 10/05/2023
High limit fuse open replaced heater element with fuse ; used 1 DC97-14486A (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Worcester, MA 01609
Aimee Z.
Job Details: 10/05/2023
"Installed ui,Cntrl and outer panel.Ran and tested complete"
We serviced a
WHIRLPOOL DRYER
Model LGR5644PQ
Near Sharon, MA 02067
Aimee Z.
Job Details: 10/05/2023
Found needed tune upReplaced and tested ; used 1 4392065 (Tune up kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Troutman, NC 28166
Vincent O.
Job Details: 10/05/2023
Found multiple issues going on. Freezer light out causing top RC light to be dim. Water chatter from high pressure. And fill tube frozen causing no ice. Quoted customer for repair. Customer would like to discuss. Will call if repair needed. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/05/2023
Installed new drive assembly. Tested and verified proper operation. No noises. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/05/2023
Found bin level sensor working properly. Ran test 15 in diagnostics. Level sensor reads bin in place and not full. Test 56 shows e2 ice maker motor error. Ran test 57 reading 02 harvest not complete. Motor not operating. Order and replace ice maker. ; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/05/2023
Installed new control and UI. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/05/2023
Installed new convection support. Tested and verified proper operation. All functions check ok.
We serviced a
KENMORE WASHER
Model 796.41582411
Near West Springfield, MA 01089
Mike K.
Job Details: 10/05/2023
"Unit leaking when draining water all over lower tub drain hose, air hose. Finally found source, a small tube that connects drain hose to the top of the tub was disconnected. Resumed with zip tie and stayed secure when tugged. Ran rinse and spin cycle fine with no further leaking; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB00
Near West Springfield, MA 01089
Mike K.
Job Details: 10/05/2023
"Evap drain clogged ice build up in freezer area, evap cover, air vents clogged. Steamed clear.Replaced evap motor and fan, working properly ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Winsted, CT 06098
Ruben C.
Job Details: 10/05/2023
Checked unit found gearcase noisy and basket is off center could not take off bolt for agitator ordering gearcase basket agitator bolt 2 times; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Washplate) and 1 W11172199 (Baset) and 1 W11454372 (Gearcase) and 1 W10721967 (Splutch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sterling, CT 06354
Amanda R.
Job Details: 10/05/2023
Freezer led not working replaced led lights all working ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Grafton, MA 01536
Angel R.
Job Details: 10/05/2023
"Installed new bulbs, tested ok."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 10/05/2023
"Installed Gearcase, hub and agitator, tested ok. Found grease coming from capacitor, will order new one.; rqstng P&A on 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Worcester, MA 01605
Angel R.
Job Details: 10/05/2023
"Drain pump stuck on, getting proper voltage but has a chattering noise while stuck on. Found nothing lodged in pump. No error codes stored. Will order new control and pump.; rqstng P&A on 1 W11603810 (Control) and 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monson, MA 01057
Chris B.
Job Details: 10/05/2023
Complaint that the ice maker is not dispensing ice. Found bad auger motor and solenoid too loud when actuated. Will order parts for a return visit.; rqstng P&A on 1 W11671282 (Auger Motor) and 1 WP63052-2 (Yoke) and 1 WPW10309866 (Solenoid)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Middletown, CT 06457
Chuck M.
Job Details: 10/05/2023
"Installed orifice, spark module and igniter. Tested and showed customer it works."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Middletown, CT 06457
Chuck M.
Job Details: 10/05/2023
Installed freezer door and badge. Checked ok. Fresh Food door gaskets are torn. Ordered gaskets. ; ordrng 2 W10830162 (gasket-fip)s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/05/2023
"Disassembled dryer, removed and replaced drum. Checked idler and rollers, all look good. Reassembled, tested, dryer operating properly and quietly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near York, SC 29745
Mitch H.
Job Details: 10/05/2023
"Tested and found pump/motor making a loud whining noise when in wash cycle. Ran diagnostics, no stored error codes. Ordering pump/motor. Checked part availability and scheduled return for 10/10 12-5; rqstng P&A on 1 WPW10591570 (Pump/motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near York, SC 29745
Mitch H.
Job Details: 10/05/2023
Tested and found pump/motor not starting. Ran diagnostics found F4E3 pump error. Removed and replaced pump assembly. Tested and checked for leaks. Operating properly with no leaks.; used 1 W11025157 (Pump/motor) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near York, SC 29745
Mitch H.
Job Details: 10/05/2023
Checked and found freezer door not sealing at top. Gasket has been formed but door doesnt line up. Ordering freezer door and gasket. Advised customer that door will ship directly to him and he will need to inspect for damage and call to schedule ; ordrng 1 W10571967 (Door gasket) and 1 W11435329 (Freezer door)
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESG/AA
Near Southbridge, MA 01550
Roger R.
Job Details: 10/05/2023
Found unit has a water soaked evaporator cover that is causing condensation of floor of refrigerator. Upon disassembly I found that a previous service company had damaged liner behind the evaporator cover. This is not a repairable part. Will call contract provider to determine the resolution for this machine. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, CT 06120
Ruben C.
Job Details: 10/05/2023
"Checked unit found unit would not lock replaced latch still not latching ordering control and lower harness; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near West Hartford, CT 06119
Ruben C.
Job Details: 10/05/2023
Replaced all leds tested operation normal all leds lighting deli drawer light normal; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near West Hartford, CT 06110
Ruben C.
Job Details: 10/05/2023
Checked unit found left hand burners were on wrong side of main module reversed burners tested operation normal ran burners normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near West Hartford, CT 06110
Ruben C.
Job Details: 10/05/2023
Checked unit found piece of glass in drain pump cleared glass tested normal; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGW00
Near New Britain, CT 06053
Ruben C.
Job Details: 10/05/2023
Replaced control comp started informed cust give 24 hours for ice production
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Charlotte, NC 28216
Robert A.
Job Details: 10/05/2023
"Cx complaint that the unit does not finish cycles. I inspected the unit to confirm the complaint. I found error codes: f0e7 f0e3. I cleared the codes and ran a service cycle, all components passed with no issues. I checked the slider, it is in good condition as well as all other parts underneath visually. I asked the cx to put a few garments in the unit and start a normal cycle. The cycle started, filled and advanced to wash with no issues. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Charlotte, NC 28208
Robert A.
Job Details: 10/05/2023
"The units control responded fine. I found an error code:f7e1. I ran a diagnostic cycle and it did not spin, the cycle stopped at spin. I replaced the actuator with one from TS and ran another diagnostic cycle. It completed with no issues. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Charlotte, NC 28262
Robert A.
Job Details: 10/05/2023
Cx complaint that the unit is making a knocking noise while it runs. I inspected the unit to comfirm the complaint. The unit was in a storage closet with no 240v outlet. I spun the drum by hand and heard the rollers knocking as the spun. I replaced the rollers with ones from TS and tested the unit again by hand. The unit is working as designed.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charlotte, NC 28262
Robert A.
Job Details: 10/05/2023
I installed the ordered part and found the right door trim has separated and now needs to be replace as well. Im ordering the part for the return visit.; ordrng 1 W10761014 (Door trim (right)) and 1 WPW10200660 (Screw)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details: 10/05/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Berlin, CT 06037
Chuck M.
Job Details: 10/05/2023
Customer complaint is that refrigerator is not cooling properly. Inspected and found compressor running intermittently and clicking off on overload. Found ice block in upper right corner of evaporator. Took pic. Ordered compressor. ; ordrng 1 W11580057 (Compressor) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Berlin, CT 06037
Chuck M.
Job Details: 10/05/2023
Customer complaint is that washer had error code F5e2. Confirmed error and tested latch. Latch receiving voltage but just clicking. Replaced latch and tested. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/05/2023
Complaint f1e1 relay board msg keeps displaying whenever upper oven is used I found msg in fault history am ordering controls. ; ordrng 1 W11598200 (Control) and 1 W11448962 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/05/2023
Replace inner door assembly. Ran a cycle. Tested operations new leaking occurring. No additional issues. Found dishwasher is operating normally as of now.
We serviced a
FRIGIDAIRE RANGE
Model FGGF3059TFE
Near East Brookfield, MA 01515
Roger R.
Job Details: 10/05/2023
Found hinges sprung. Reset and he hung the door. All okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Worcester, MA 01603
Roger R.
Job Details: 10/05/2023
"Installed new door and found slight dent in door after removing the plastic. Also new door is not aligned properly. Sticking out at the top. Will need another door. ; ordrng 1 W11037738 (Door, FIP)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Worcester, MA 01609
Roger R.
Job Details: 10/05/2023
Installed new lock assembly and tested unit. Unit working fine at this time; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Northbridge, MA 01588
Roger R.
Job Details: 10/05/2023
"Replaced compressor and filter drier due to erratic temperatures and poor frost pattern. Recharged with 68 g R600a; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/05/2023
The customer complaint was they are having to run the dryer multiple times to get clothes dr the dryer is running thru cycles properly and not cutting off. This unit is on 3rd floor and vents out the front between 1st and 2nd floor and we heard no air nor was the flapper moving. I advised customer to have vent professionally cleaned and see if that doesnt solve the problem. I also advised customer not to push dryer back any further and pinch the hose. Unit ran and checked okReplaced all partsCall complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Amherst, MA 01002
Mike K.
Job Details: 10/05/2023
"Unit under 1yr wp warranty per service bench.Break is near identical to previous break, same spot, similar pattern. Cs says they were in other room with nothing on burner and heard loud crack, same as last time.Heating element cycles properly and nothing unusual seen on element. Looked at pots/pans cs says they use and nothing abnormal on any of them.Ordering cooktop, element and switch.; ordrng 1 W11178791 (Cooktop) and 1 W11517959 (Lf dual burner) and 1 WPW10434452 (Dual element infinite switch)"
We serviced a
LG DRYER
Model DLE5977W CS
Near Northampton, MA 01060
Mike K.
Job Details: 10/05/2023
"Unit was working until clothes were added, then would stop tumbling. Found belt had flipped, corrected belt and operating fine, heating and tumbling fine"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHT1844KR1
Near Northampton, MA 01060
Mike K.
Job Details: 10/05/2023
"Unit 6 across at from town hall.Freezer frosting near top seal door sagging and not making seal on upper right of door.Tried to just reposition upper hinge and better, but still very close to be too low, so added some non inventory spacer to lower hinge on freezer door. Sealing fine and sitting higher.Paid via check # 219, which was total for both appliances serviced."
We serviced a
MAYTAG DRYER
Model MGDC555DW1
Near Northampton, MA 01062
Mike K.
Job Details: 10/05/2023
"Unit not heating, found open thermal fuse, replaced and heating fine. Long vent but split near unit and blowing out there.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 3392519 () from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TP0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/05/2023
"Complaint water leaking onto floor from the bottom of the freezer section. Freezer section is cooling fine though I found dream was completely frozen over clogged. I defrosted drain, tested operations by running water through it. No leaks no issues. No additional issues reported."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/05/2023
"Complaint washer making a grinding noise,tub will still be spinning with lid open have to grab tub to get it to stop spinning. I found f2e1 error code in fault history only code I found slide clutch has come apart and that rotor bolt was loose unthreaded a 1/4 inch. I replaced slide clutch main control for spinning issue and rotor bolt with blue thread lock. I performed test 52 calibration. No additional issues or noises Sean or heard. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC , used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Springfield, MA 01104
Chris B.
Job Details: 10/05/2023
Installed part and washer running normal.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Springfield, MA 01119
Chris B.
Job Details: 10/05/2023
Complaint that the unit stays running on the drainage. Found error code F01 and F18. Verified all connections and cleared the pressure hose. Ran two diagnostic cycles and unit working normal. Unit still under warranty. Purchase date on 05/24/23
We serviced a
MAYTAG WASHER
Model MVWC200XW2
Near Springfield, MA 01109
Chris B.
Job Details: 10/05/2023
"Complaint that the unit is not washing correctly. Found bad motor,belt and shield. Quoted parts and labor. Customer will look into another unit. Collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, MA 01151
Chris B.
Job Details: 10/05/2023
"Complaint that the unit is not cycling through correctly. Found hot water valve shut and inverted, needed to be opened. Ran diagnostic and calibration cycle. Unit working normal. No issues found with the washer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/05/2023
"Tested unit and found cancel led lit on console and would not go away, tried running diagnostics and unit would not respond, removed front panel and accesses cntrl removed power to reset unit and same issue console not responding to selection and main cntrl blinking. Console and cntrl faulty will order and replace both units advised parts are a special order and we would call when in for return visit ; ordrng 1 W11660284 (Console black) and 1 W11672041 (Cntrl)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/05/2023
"Opened box and found cntrl for microwave was falling out and missing blue connection, tried to hook up unit and no power control panel Is dead need to reorder control ; ordrng 1 W10570025 (Touch panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Cheshire, CT 06410
Jimmy R.
Job Details: 10/05/2023
"Tested unit and found ice maker not dispensing ice and jamming up in shoot, ran dispenser and found ice would not go thew due to getting stuck advised customer on dumping ice and letting unit make new. Ran diagnostics and checked ice maker filling and functions everything passed and unit is n9w operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 10/05/2023
"Checked and found ice bin over half full. Manually cycled ice maker, completed cycle, returned to home position and filled properly. Customer says when he left home this morning only had a few cubes of ice. Ice maker and valve test good, no issues. All operating properly.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Clover, SC 29710
Mitch H.
Job Details: 10/05/2023
"Checked and found that door closes but then pops open. Appears that door latch is not engaging strike fully. Checked latch and strike, both look good with no issues. Door seems to not close completely. No visible signs of damage or deformation. Offered to replace hinges, customer declined. Does not want to put any more money into dishwasher."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Clover, SC 29710
Mitch H.
Job Details: 10/05/2023
Checked and found door not closing completely and also opens past 90 degrees. Hinges are bad. Requesting P&A for left and right hinges. Hinges not in stock. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11617222 (Hinge) and 1 W11617231 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 10/05/2023
F6e3 F6e2 f2e1 throwing f6e3 error code customer reset power and then it worked a couple cycles but then threw error again quoted
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE08
Near Putnam, CT 06260
Amanda R.
Job Details: 10/05/2023
Replaced parts sent customer user manual to her email freezer needs to be cleaned out so its not over packed and door will seal better nothing frozen today in ff section complaining about fruit flies in unit suggested might be coming from produce set temps at recommended
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/05/2023
Replaced part ordered tested microwave and wall oven after repair and all operations are normal. Unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Pineville, NC 28134
Jeff L.
Job Details: 10/05/2023
Replaced ice bucket the flapper was not on my truck. Need to come back and replace flapper to complete job. Will return on ; ordrng 1 W11189145 (Flapper)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Charlotte, NC 28226
Jeff L.
Job Details: 10/05/2023
Replaced parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Charlotte, NC 28226
Jeff L.
Job Details: 10/05/2023
"Customer says the unit will run then cut off mid cycle waits about 10 mins and the unit will start back up, I checked venting nothing pinched behind dryer said the venting was cleaned recently. Plug is in the wall good not relying on anything to hold it in place so not electrical. It appears that the motor is getting to hot and shutting down then when it cools the dryer turns back on. Ran the unit empty on time dry from 40 mins down to 25 mins and the unit never cut off for me which is possible. At this time Im going to order motor and blower wheel. Customer will be out of town for 2 weeks they will call office when they get backPart# W697772Part#W11549461; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor)"
We serviced a
JENN-AIR RANGE
Model JJW2430IL00
Near Charlotte, NC 28210
Jeff L.
Job Details: 10/05/2023
Needs new UI board. Throwing fault code I advised customer the ui needed to make good repair; ordrng 1 W11449117 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Charlotte, NC 28211
Jeff L.
Job Details: 10/05/2023
"Wrong parts were ordered original lights have never been changed out spoke with Randy and he advised to reorder lights and come back to install ; ordrng 4 W11632139 (Led lights)s, dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX335HPS01
Near Charlotte, NC 28211
Jeff L.
Job Details: 10/05/2023
Found under counter ice maker water line and drain line pinched off behind unit when pushed back. I took the pinch out the braided fill hose line and the unit started filling and operating normal with water running over evaporator plate and temp coming down. I left the unit out of the hole so the plumber could come and make corrections the supply and drain line. Unit ran and checked okCall complete
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near Auburn, MA 01501
Angel R.
Job Details: 10/05/2023
"Installed new pump, tested ok."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Southington, CT 06489
Jimmy R.
Job Details: 10/05/2023
"Replaced faulty timer and ran unit thew a timed dry cycle and a sensor cycle, checked all heating and unit is now heating and operating got specs"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Wolcott, CT 06716
Jimmy R.
Job Details: 10/05/2023
"Installed all new parts and adjusted flam on all burners so customer would have a simmer, checked all operations and unit is now functioning to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Meriden, CT 06451
Chuck M.
Job Details: 10/05/2023
Customer complaint is that balance ring came off during cycle. Inspected and found balance ring intact. Replaced an high speed spin and balance ring stayed in place but washer is vibrating hard during high speed spin. Washer is balanced. Ran Quick Wash Cycle successfully. Ordered basket. ; ordrng 1 W11178227 (Basket)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Southington, CT 06489
Chuck M.
Job Details: 10/05/2023
Customer complaint is that dryer drum was not turning. Inspected and found belt broken and rollers and idler wheel seized. Replaced repair kit from T/S and tested. Dryer checked ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Plainville, CT 06062
Chuck M.
Job Details: 10/05/2023
Arrived to diagnose range. Customer is using range upon arrival. Cooktop is hot. Customer needs to be rescheduled. ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/05/2023
Found e5 ice maker timeout error. Ran diagnostics and verified motor operation and fill. Verified fan operation. Order and replace ice maker. ; ordrng 1 W11658802 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/05/2023
"Customer complained unit would not start , inspected and no error code found. Ran serove mode and all functions working. Got customer to try to start unit and found customer wanted starting unit correctly. Informed customer how to start unit and to refer to owners Manuel for more info. Unit is working as designed."
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Norwich, CT 06360
Amanda R.
Job Details: 10/05/2023
Sounds like jet engine taking off during spin needs; rqstng P&A on 1 6011-004782 (Bolt) and 1 Dc97-21945c (Tub front) and 1 Dc97-21456d (Basket) and 1 Dc97-21946a (Tub rear) and 1 Dc97-20192b (Rotor) and 1 Dc97-21487a (Stator)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 10/05/2023
Making a noise coming from lower left side of unit stacked unit needs to be unstacked to be taken apart need second tech. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 10/05/2023
"Tested unit and found dishwasher would not start a cycle found cancel led just blinking and unit woeful just sit in a drain cycle, checked unit and door is not latching closed door is hitting side of cabinet, adjusted legs and fixed door latch ran a diagnostics cycle and unit is now washing let unit go threw diag and ran a normal wash cycle checked all operations and unit is now working properly"