Service History 109 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Southbury, CT 06488

Jimmy R.

Job Details: 09/11/2024

"Tested unit and found no ice being made in both sections not dispensing water unit making a noise and no lights on in freezer and upper fridge. Tested ice makers and found no water entering checked filter and found filter bad causing no water in both ice makers and dispenser, removed filter and unit is now filling and working. Checked noise and found damper loud when opening and closing, replaced freezer led and found upper top led modules also faulty. Unit is goin to need new led module kit,gaskets for fridge and damper motor. Parts tentative p/a ; ordrng 1 W11683243 (Led kit) and 2 W10407212 (Gaskets)s and 1 WPW10479155 (Damper), used 1 W10695459 (LED MODULE (SINGLE LED)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Portland, CT 06480

Jeremy B.

Job Details: 09/11/2024

Installed new control and ran self test all checks ok.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDT715SYNFS

Near East Hampton, CT 06424

Jeremy B.

Job Details: 09/11/2024

Dishwasher not starting. Fund control lock on. Was able to turn off after cycling breaker. Started a cycle but cant cancel will order and replace key pad. ; rqstng P&A on 1 WD21X31085 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/11/2024

Dishwasher not draining. Giving f9E1. Pump getting power. Replaced and tested all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Manchester, CT 06042

Jeremy B.

Job Details: 09/11/2024

Installed new control and tested and washer keeps giving f7e3(basket engaged in wash. Have already replaced actuator and made sure cam is free. Called tech support and ohmed out shifter and motor at control and each test good. Tried running calibration but washer never agitates. Recommend replacing main wire harness was given this SR#7739887872; ordrng 1 W11405458 (Main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Southwick, MA 01077

Mike K.

Job Details: 09/11/2024

"Replaced u/I board and ice dispenser motor. Unit dispensed ice fine, full cube and crushed, continued testing and failed, motor not running, not humming,but can hear relay click. Tested at main control, once got motor to run and voltage, after that no voltage from board ( connector p2 7&8 blue and gray) and not running. Intermittent failing relay on main control. Ice pad was wrong color, but rely is clicking every time pressed so original pad looks to be working properly.; ordrng 1 W11595219 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/11/2024

"Tested and ran test 56, found E5 ice maker thermistor error. Ran test 57, ice maker cycled and returned to home position. Removed and replaced ice maker assembly, cycled power a breaker to clear error. Ran test 57, ice maker cycled properly, ran test 45, valve activated and filled correctly. All tests good.; used 1 W11658802 (Ice maker) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/11/2024

"Removed old compressor, dryer and related parts. Replaced compressor and parts. Charged with nitrogen to 200psi, checked for leaks, none found. Allowed unit to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge (5.5 oz) of R134a. Checked operation, cooling properly and all functions working correctly.; used 1 W11506635 (Coupler) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HS1

Near Belchertown, MA 01007

Chris B.

Job Details: 09/11/2024

Replaced part and ran a cycle and all working normal. Oven cycling great. Used sliders to pull unit out and no damages present.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Palmer, MA 01069

Chris B.

Job Details: 09/11/2024

Complaint that the washer would stop cycling at the normal and colors cycles. Ran diagnostic and had to try 4 times. First diagnostic cycle before the agitation it shut down on its own. Second time it ran through but error codes came upF7E3. Found bad control board and shifter.; ordrng 1 W11626074 (Control Board) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Wilbraham, MA 01095

Chris B.

Job Details: 09/11/2024

Complaint that the noise is back. Found ice buildup on the back panel corner to the evaporator fan. Found water leaking from IM chute and tried a few times running diagnostics and during testing the unit would lock out. Will order control and chute line for a return visit.; ordrng 1 W11321510 (Control Board) and 1 W11605929 (Chute)

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Coventry, CT 06238

Amanda R.

Job Details: 09/11/2024

Purple wire burnt going to the right side of heater element fixed wire terminal on heater element burnt also explained situation tested heating

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABBP

Near Southwick, MA 01077

Mike K.

Job Details: 09/10/2024

"Removed old evap cover and steamed clear ice build up. Replaced evap cover and verified fan operation. There is a second thermistor in n evap, though couldnt be found on parts list. If reoccurs would unite for second thermistor."

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US

Near Suffield, CT 06078

Gary V.

Job Details: 09/10/2024

"Inspected and found drain hose broken quoted, and she will call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hartford, CT 06112

Chuck M.

Job Details: 09/10/2024

Customer complaint is that ice maker is not working. Ran diagnostics and found error code E5. Used ice make at previous call. Ordered ice maker. ; ordrng 1 W11658802 (Ice Maker)

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Mansfield, MA 02048

Aimee Z.

Job Details: 09/10/2024

F6e1. Machine controlF5e2 latchF9e1F0

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/10/2024

Customers complaint is washer vibrating. Ran diagnostics found no error codes ran self test and it went through properly. Had customer put a load in and washer shakes bad in spin. Washer is level. Basket has extreme wobble. Needs new basket and suspension. ; ordrng 1 W11513243 (Basket) and 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/10/2024

Installed final Gearcase and tested completeRead notes other part installed last week

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Harwinton, CT 06791

Ruben C.

Job Details: 09/10/2024

Checked unit found damper on right side fell down needs damper ordering set of dampers; rqstng P&A on 1 W11396716 (Dampers)

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTASG/AA02

Near Granby, MA 01033

Chris B.

Job Details: 09/10/2024

"Complaint that the unit is making loud noises and not cooling properly. Found bad door gaskets,flipper assembly, bad control touch panel, sensor, control. Customer decided not to do anything with it due so much work involved. Collected trip fee."

We serviced a

SAMSUNG WASHER

Model WA45T3200A

Near Springfield, MA 01151

Chris B.

Job Details: 09/10/2024

Complaint that the washer is not cycling through to the end. Found error code ub unbalanced. Found bad suspension. Will order parts for a return trip.; rqstng P&A on 2 DC97-16350T (Suspension)s and 2 DC97-16350S (Suspension)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Springfield, MA 01118

Chris B.

Job Details: 09/10/2024

Found a small gap on the top of the door. Rewarmed the gasket so it could sit flush and left the door closed for 20min. and would hold its place. After 20min. its holding its place very well. Customer is glad it is holding. Mentioned to customer to keep an eye on it for the next few days.

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSM1WW

Near Springfield, MA 01119

Chris B.

Job Details: 09/10/2024

Replaced all parts and washer running normal. Ran spin and quick cycle and all working properly. 1yr warranty on parts and labor.

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Iron Station, NC 28080

Ryan S.

Job Details: 09/10/2024

Customer complaint unit was leaking. Not sure when rain through quick wash. Didnt notice any leaks while draining a little bit of draining into floor hose pump had been pulled loose slightly was able to adjust with due hose clamp verified proper operation

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Stanley, NC 28164

Ryan S.

Job Details: 09/10/2024

Customer complained too much water coming out during steam ran unit issue. Customer said more water came out ordering valve in case valves hanging up schedule. Return call for Monday 12 to 5. Customer needs after one or close to last call.; ordrng 1 W11267102 (Valve)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/10/2024

Complaint frost building up only on the freezer door on one shelf of the door. I found Doris warped. I inspected cabinetry for any damage no damage of refrigerator liner or cabinetry found. I attempted to reform the door. Gaskets unit will need a new door fix. Door is warped. door will be shipped directly to customer. Customer to inspect door for damage and remove all saran wrap from door.; ordrng 1 LW10911757 (Freezer door ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/10/2024

"Condensation forming on freezer door, fresh food section and unsure about cooling. I found customers using a digital thermometer to read ambient air temperatures of freezer and fresh food section advised against as refrigerator and freezer both operate off of an average air temperature. I found freezer temperature in ice cream is 0.7?, I found fresh food section is 37? exactly in a jar of salsa, I found condensation forming on freezer door gasket caused by temperature difference and ordering faux felt gasket per manufacturer recommendations from several other services tickets in the past. Cannot find any additional issues with unit at this time. customer stating they do not want repaired since it is so new they only want it replaced. Advise customer that I have to do my due diligence as they called us out for service. ; ordrng 4 W11159728 (Gasket)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/10/2024

I replaced damper control tested operation. Damper is quiet as of right now. No additional issues found no cooling issues found either or reported.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Hartford, CT 06114

Chuck M.

Job Details: 09/10/2024

Customer complaint is that dryer takes to long to dry. Checked venting and found it was packed with lint. Cleared and advised customer to secure vent outside to prevent birds from nesting.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Wallingford, CT 06492

Jimmy R.

Job Details: 09/10/2024

"Checked over unit and found fridge section not cooling freezer holding temps, checked for air flow and found no air getting into fridge section. Tested fan and found no power to freezer fan motor. Checked water dispenser due to customer not getting water and found no water no valve coming on, tested voltage and no power to valve. Placed unit into a diagnostics drain valve and fan motor both coming on when in a test, tested power from control to fan no valve no power coming out unit needs new h.v board witch is no long available customer will just replace unit"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/10/2024

Dishwasher not cleaning. Wash motor only hums. Replaced sump assy and tested all checks ok. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ11

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/10/2024

Damper making loud noise when cycling. Replaced and tested all checks ok. ; used 1 WPW10594329 (DAMPER CNTRL) from stock

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Belmont, NC 28012

Ryan S.

Job Details: 09/10/2024

"Called techline explained issue . Unit is getting an extra amount of gas come out after any burner is cut on . Gas amount is low amount, extremely high amount, then regulated to normal to setting either low or high. Techline said it could only be the regulator or the supply giving issues, due to regulator being changed techline says customer needs to be checked by someone other than gas company since gas company has came out already. Have someone with gas manometer at cooktop come check it. Sr#7739883686 Called customer to relay information from whirlpool techline."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/10/2024

"Dishwasher not cleaning properly or drying. Ran automatic test and put amp probe in heater circuit and found heater drawing 0amps and wash motor running weak. Ohmed out heater at control on p4 connector pins 3,4 found 13.5 ohms will order new control and motor sump assy. ; ordrng 1 W11460945 (Motor sump assy) and 1 W11506012 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300ESS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/10/2024

Installed new valves and tested water flowing as fast as supply water. Customer must fix house plumbing so water will flow faster. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP3

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/10/2024

Customers complaint is dishwasher leaking. Found gasket on right side came out of the grove about 12 inches was able to reinstall. Found middle wash arm not connected all the way was able to reinstall and run self test and all checks normal.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/10/2024

Customers complaint is washer starts then goes to done. Ran diagnostics found f7e1. Found faulty actuator. Replaced and tested all checks ok. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/10/2024

Found needs spin basket and Gearcase.The spin basket covered for 120 monthsExplained spin basket wouldnt need to call whirlpool Advised to purchase new.

We serviced a

JENN-AIR RANGE

Model JES1750ES0

Near Mendon, MA 01756

Aimee Z.

Job Details: 09/10/2024

"Found the element split, replaced and pre heated to 350; used 1 W10779716 (Bake element) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG

Near Milford, MA 01757

Aimee Z.

Job Details: 09/10/2024

"Samsung factory has replaced 2 doors has been replaced , and a leak kit stil leaking a erratically Leaks right side drips.Found the water fall loose and ordering new center spray arm; rqstng P&A on 1 DD97-00501E (Waterfall spray) and 1 DD93-01014A (Moldifold)"

We serviced a

GE REFRIGERATOR

Model GTH18GBDDRWW

Near Somers, CT 06071

Gary V.

Job Details: 09/10/2024

"Installed new fan motor and cycled, tested fine."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Winsted, CT 06098

Ruben C.

Job Details: 09/10/2024

"Checked unit ohm test on sensor normal Bake intron is intermitent and control blank out has to reset to work ordering main control spark module and ignitor cust moved unit out has new floor he will do same on next visit; rqstng P&A on 1 W11100100 (Control) and 1 WPW10324262 (Oven ignitor) and 1 W10860916 (Spark module), dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near China Grove, NC 28023

Jenn F.

Job Details: 09/10/2024

Replaced the sump assembly and main control board. Leak checked. Ran diagnostic. Unit tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM06

Near Somers, CT 06071

Gary V.

Job Details: 09/10/2024

"Inspected and found compressor running but tiny coil section frosted, unit needs sealed system overhaul, including possible leak in evaporator , will order parts and call for return date. Unit is a built in style and customer will have unit pulled out and accessible on return trip.; ordrng 1 W11572047 (Evaporator) and 1 W11628587 (Compressor) and 1 876765 (Tubing kit)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/10/2024

"Complaint dryer making squealing noise not drying clothing. Properly is getting hot though.. I found drum gasket was falling off had to become loose so I glued it back together. I found idler pulley had failed and completely locked up operations after replacing component kit no further issues with dryer at this time dryer has decent airflow. Customer stated that the hose and the middle is collapsed though.; used 1 4392067 (DRYER REPAIR KIT), and 1 WPY055980 (HI TEMP ADHESIVE) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Monroe, NC 28112

Jonathan J.

Job Details: 09/10/2024

Her replaced all previously ordered parts tested operations latch is latching just fine washing machine is operating normally.

We serviced a

KENMORE REFRIGERATOR

Model ="106.51789413"

Near Springfield, MA 01129

Chris B.

Job Details: 09/10/2024

Replaced part. Adjusted temps to proper location. Unit running normal. Unit cycled properly. Mentioned to the customer to keep an eye on the ice production.

We serviced a

GE REFRIGERATOR

Model ZFSB26DRGSS

Near East Longmeadow, MA 01028

Chris B.

Job Details: 09/10/2024

Complaint that the refrigerator is not making ice. Found ice lodge in the arm causing the ice maker not to turn. Mentioned to the customer that the ice maker is broken on one of the tooth as seen in the pics and they would need replacing. Quoted parts and labor. Customer is not interested now to fix and will let us know.

We serviced a

KENMORE DRYER

Model n/a

Near East Longmeadow, MA 01028

Chris B.

Job Details: 09/10/2024

Customer declined on having the dryer looked at due to that the noise is no longer present.

We serviced a

WHIRLPOOL OVEN

Model KFGG500EWH2

Near West Hartford, CT 06119

Chuck M.

Job Details: 09/10/2024

Customer complaint is that oven was not heating. Confirmed and pulled oven out to run test. Unplugged range and removed rear panel. Plugged back in and set oven to bake at 350 degrees. Oven started heating. Possible stuck bake relay. Oven is working. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/10/2024

Customer complaint is that ice maker stopped making ice. Ran diagnostics and found error code E5. Replaced ice maker and advised customer to allow time for ice production. ; used 1 W11658802 (ICE MAKER) from stock

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near West Hartford, CT 06110

Chuck M.

Job Details: 09/10/2024

Customer complaint is that dryer was not turning. Confirmed and found belt broken. Replaced using repair kit. Tested and showed customer it works. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/10/2024

Complaint slow ice production. Ran test 120 harvest states bin full. Ran test 97 ice fill valve comes on no water. Test 66 fill tube heater. Ran for 10 minutes then test 97 still no water. Advised to replace the fill line with heater. Sr# 7739884948; ordrng 1 W11515313 (Fill tube with heater)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chaplin, CT 06235

Amanda R.

Job Details: 09/10/2024

Complaint didnt spin out clothing or towels ran drain and spin went through fine started normal cycle washed but didnt spin clothing out when starting on drain and spin going straight to done ; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/10/2024

"On arrival found thermal fuse blown, replaced fuse from t/s. Tested and found heater not cycling off causing dryer to overheat. Checked heater, not shorted and tests good. Replaced cycling thermostat, tested, no change. Ordering timer and temperature control switch. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10185982 (Timer) and 1 W11050715 (Temperature control), used 1 WP3387134 (Thermostat), and 1 WP3392519 (Thermal fuse) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/10/2024

"Checked and found oven door gasket pulled out at bottom left corner. Clip pulled out of gasket. Removed and replaced gasket, all operating properly."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/10/2024

"Complaint dryer doesnt fully dry on lower heats for towels. Tested dryer, heating normally. Advised customer on load size and temp settings. Tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near York, SC 29745

Mitch H.

Job Details: 09/10/2024

Removed and replaced left refrigerator door. Transferred all dispenser and other parts from old door. Old door was dented in a couple of places. Found that new door has some marks on it out of box. Marks appear to be in the actual finish of the door and were not visible until shrink wrap was removed. Took pictures of marks and showed to customer. She said this is the third refrigerator she has had and is going to talk to Home Depot. Did not want another door ordered.; used 1 W11518693 ( Left refrigerator door) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/10/2024

"Complaint water dripping into the tub and water filling up. Customer unplugged the unit and shut the water off, has not noticed any further dripping. Customer is on well water. They just cleaned the valve filter recently. Ran diagnostic, all unit tested ok. Calibrated the control. Adjusted the drain hose. Tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Windham, CT 06256

Amanda R.

Job Details: 09/10/2024

Not cooling in ff section frost in freezer door might have been left open cleared damper holes of ice set temps at recommended

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Windham, CT 06226

Amanda R.

Job Details: 09/10/2024

Replaced wire harness and terminal block

We serviced a

LG WASHER

Model WT7005CW

Near Bozrah, CT 06334

Amanda R.

Job Details: 09/10/2024

Wat r leaking from there stand pipe behind unit

We serviced a

LG RANGE

Model LREL6323S/01

Near Plainfield, CT 06374

Amanda R.

Job Details: 09/10/2024

The front left burner not working all others burners ok ; rqstng P&A on 1 Mee62385201 (Burner) and 1 Ebf62174907 (Switch)

We serviced a

AMANA RANGE

Model AGR5630BDW1

Near Sterling, CT 06377

Amanda R.

Job Details: 09/10/2024

Bake and broil not sparking shut off on valve in on position checked voltage coming out off spark module no voltage quoted for control

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Plainfield, CT 06354

Amanda R.

Job Details: 09/10/2024

It cooled normally for about a week and a half then lost complete cooling replaced low side reading -20 nitrogen tested with 250psi no leaks repalced filter dryer ; used 1 R600A (R600A 14.8 OZ) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Agawam, MA 01001

Mike K.

Job Details: 09/10/2024

Replaced module and verified operating properly

We serviced a

GE DRYER

Model GTD45EASJ2WS

Near West Springfield, MA 01089

Mike K.

Job Details: 09/10/2024

"They had vent cleared and still taking longer to drive then it used to, unit is tumbling, heating and with good airflow to the vent box installed on vent line, they clean it regularly.. running cycle on arrival. Extended tumble, cottons (regular temp) and cottons sensor dry.. unit functioning fine. With decent flow still removed lower vent and that was not cleaned banged out and had substantial amount of lint. Unit is functioning properly so may have been enough to reduce flow below usual efficiency. Suggest with use to clean/replace once a year. lolWas a bit of lint behind/ under unit, not all from cleaning vet, swept up. No additional charge."

We serviced a

MAYTAG DRYER

Model MEDB835DW2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/10/2024

Complaint dryer making loud squealing noise during operation. I found complaint true I found idler pulley was locked up causing complaint. I replaced idlers and rollers tested operations not issues found or abnormal noises heard dryer is heating perfectly fine as of right now.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Kershaw, SC 29067

Jonathan J.

Job Details: 09/10/2024

I replaced power cord test operations unit unit is actively cooling and producing a frost pattern upon departure. No additional issues heard or found at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/10/2024

Complaint lights issues in the fridge. Found all top LEDs and the freezer LED barely on. Replaced all LEDs tested ok. ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED

We serviced a

GE REFRIGERATOR

Model GFE28GYNIFS

Near Foxborough, MA 02035

Aimee Z.

Job Details: 09/10/2024

Found needs 2 light s fridge 2 freezer; rqstng P&A on 4 WR55X25754 (Led)s

We serviced a

LG DRYER

Model DLE7300VE

Near Killingly, CT 06239

Amanda R.

Job Details: 09/10/2024

Replaced control and thermal fuse checked venting outside flaps stiff to open manually opened and showed customer started normal cycle without energy sAver completed normally

We serviced a

AMANA REFRIGERATOR

Model ABB1921BRW02

Near Brooklyn, CT 06234

Amanda R.

Job Details: 09/10/2024

Both freezer and ff door gaskets ripped needs both white door gaskets replaced valve ; rqstng P&A on 1 WPW10443311 (Gasket) and 1 WPW10443309 (Ff gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Canterbury, CT 06331

Amanda R.

Job Details: 09/10/2024

When calling to give eta customer canceled appt

We serviced a

GE REFRIGERATOR

Model PYE22KSKLSS

Near Denver, NC 28037

Ryan S.

Job Details: 09/10/2024

Customer complaining refrigerator not cooling as needed. Found refrigerator fan not working quoted for repair collect via credit card. Scheduled return call for Friday 12 to 4.; ordrng 1 WR60X35205 (Fan)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Stanley, NC 28164

Ryan S.

Job Details: 09/10/2024

Returned to install parts ordered. Installed new thermostat as ran unit . No burn smell and unit working as designed. Verified proper operation.

We serviced a

WHIRLPOOL MW/OVEN COMBO

Model KMHS120KPS01

Near Denver, NC 28037

Ryan S.

Job Details: 09/10/2024

Returned to install controlBoard. Verified light working now.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Denver, NC 28037

Ryan S.

Job Details: 09/10/2024

Customer complaint unit not working icemaker not making ice in door icemaker door icemaker test test timed out replaced icemaker from pre-truck stock now passing try to fill with test 97 valves cuts on for one second and no water is dispensed. Checked waterline at top of door. Waterline is not frozen over inside of door and no water coming to door ordering valve schedule. Return call for Friday.; ordrng 1 W11567408 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near York, SC 29745

Mitch H.

Job Details: 09/10/2024

"Tested washer and found unit would spin but not agitate. Entered diagnostics, no stored error codes. Ran manual test for agitate, can hear actuator buzzing but not shifting. Checked under washer found significant amount of oil on pulley, belt and other components. Replaced actuator from t/s in an attempt to make washer useable until return visit. Still would not shift. Will need gear case and related parts. Requesting P&A for gear case, cam, and belt, agitator and extra time. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WPW10006384 (Belt) and 1 W11454741 (Gear case) and 1 W10721967 (Cam) and 1 WP3951744 (Agitator) and 1 2Xtime (2X time), used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near York, SC 29745

Mitch H.

Job Details: 09/10/2024

"Checked and tested oven door. Found door not closing properly. Removed door, checked and found left side hinge bent. Ordering both door hinges.; ordrng 1 WPW10299225 (Hinge) and 1 WPW10299227 (Hinge)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near South Windsor, CT 06074

Gary V.

Job Details: 09/10/2024

"Techline Sr7739494330, Inspected and found oven vent in front of unit under control panel is venting tremendous moisture while baking, getting control panel wet and also dripping on floor, took pics, called techline and explained problem again, they advised covering food while baking. No service can be done to this unit to solve this."

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Windsor, CT 06095

Gary V.

Job Details: 09/10/2024

"Installed main acu, ui panel and rotor and stator, cycled thru and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Windsor, CT 06095

Gary V.

Job Details: 09/10/2024

Installed new freezer door and tested fine.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW5057LW0

Near Farmington, CT 06032

Chuck M.

Job Details: 09/10/2024

"Customer complaint is that washer made a screeching noise as if the belt needed to be tightened. Ran automatic test cycle and no noise found. Inspected gear case,belt and cam. No problem found. Tested washer with small load on Quick Wash. Customer stated the noise is a quick screech that can be heard upstairs usually going into spin. Replaced belt. ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2300XTV80

Near Salisbury, NC 28147

Jenn F.

Job Details: 09/10/2024

"Complaint the dishwasher will run but not clean the dishes. Ran diagnostic, no stored error codes. Found the chopper not engaging. Secured the chopper. Ran diagnostics, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Salisbury, NC 28146

Jenn F.

Job Details: 09/10/2024

"Complaint ice maker will not cycle. Found power to the ice maker, motor not turning. Replaced the ice maker. Cycled. Tested okay. Customer to discard the first few batches of ice and then allow 24-48 hours for normal operations/full bin; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Gold Hill, NC 28071

Jenn F.

Job Details: 09/10/2024

"Complaint makes a thumping noise randomly throughout all cycles. Customer has a recording but the recording is more vibration noise then thumping. Ran dryer with a load of clothes. Secured motor. Replaced the idler, rollers and belt. Tested ok. Advised customer about normal operation noises. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR2045VF3

Near Waterbury, CT 06705

Jimmy R.

Job Details: 09/10/2024

"Tested unit and found fridge section cool and freezer cold but not moving any air, checked evap fan motor and found 120v going to fan but fan not coming on. Tried to jump start motor but still no operation will have to order new fan motor. Parts tentative p/a ; ordrng 1 5304530651 (Evap fan motor), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Waterbury, CT 06705

Jimmy R.

Job Details: 09/10/2024

"Installed new dispenser and ran washer threw a filling and drain cycle found no leaking and unit washing to specs, ran diagnostics and all functions are working to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/10/2024

Checked over unit and found left fridge door not closing or opening properly found mullion strip upper hinge broken causing it to stay open no not close. Unit will need new mullion will order part was out of stock advised once in we would call for return visit ; ordrng 1 W11455378 (Mullion)

We serviced a

KENMORE WASHER

Model 40272900

Near Northampton, MA 01060

Mike K.

Job Details: 09/10/2024

"Water in drain pan. Stacked unit, no holes found leak n boot, took off sprayed by and checked internally and no leak found there. Was able this slide unit enough to remove back cover.. ran normal cycle. Went through fill and into agitate, let run for several minutes. No leak found other then a couple drops from hot supply line connection. Some signs of past leaking (stains/ water mark)out front by door, likely from the unclean door glass, but not leaking in testing. Ran quick wash, all functions tested and unit not leaking . No active leaks found."

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR

Near Northampton, MA 01062

Mike K.

Job Details: 09/10/2024

"Unit is leaking in rf section gathering under deli tray. Forming ice sheet. Back wall was wet and water stains on lower left corner of evap cover. Pulled unit out and drains are clear. Quoted for clearing ice/drain.Pulled everything out and removed cover, drain only had a little ice on it and was not clogged, steamed and ran water down it and verified reaching drain pan.Has a lower filter assy, icemaker not, no water dispenser on unit. Could not advance icemaker, but pulled out filter assy and no water or stains under or on assy. Cleared out ice sheets and water under deli pan. Cs to monitor if leaks occur again."

We serviced a

SAMSUNG DRYER

Model DV448AEP/XAA

Near Northampton, MA 01062

Mike K.

Job Details: 09/10/2024

6602-001655; ordrng 1 DC93-00634A (Idler) and 1 Lb1655 (Belt)

We serviced a

WHIRLOOL RANGE

Model WFE320M0JB3

Near Westfield, MA 01085

Mike K.

Job Details: 09/10/2024

"Light, cook time and delay start buttons not responding. Live roaches on control. Explained we will not repair."

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABBP

Near Southwick, MA 01077

Mike K.

Job Details: 09/10/2024

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDT715SYN5FS

Near New Hartford, CT 06057

Ruben C.

Job Details: 09/10/2024

Replaced panel tested operation normal ran cycle normal wash Im normally

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Canton, CT 06019

Ruben C.

Job Details: 09/10/2024

Replaced control had to replaced valve aswell valve was sticking intermitently replaced Vals and control tested operation normal ran diagnostics normal and put unit in normal cycle tested normal; used 1 W11220230 (VALVE) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Farmington, CT 06085

Ruben C.

Job Details: 09/10/2024

Checked unit no error codes in memory ran diagnostics component test could not duplicate noise ran thru diagnostics and ran a spin with cloths no noise

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV10

Near Bristol, CT 06010

Ruben C.

Job Details: 09/10/2024

Replaced glides and gasket had not notice on last trip that liner on bottom of freezer door is pulling away cust is refusing door being ordered going back to dealer; ordrng 1 W10919637 (Door freezer)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near East Windsor, CT 06016

Gary V.

Job Details: 09/10/2024

"Inspected and found main acu not sending voltage for spin at end of cycle, needs main acu, will submit estimate and call.; rqstng P&A on 1 W11201274 (Main control)"

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