Service History 108

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Fort Mill, South Carolina 29708

Caleb

Job Details: 07/30/2025

"Unit constantly draining. Found no kinks or restrictions in pressure hose, replaced control, unit checks fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF736SDAM13

Near Acushnet, Massachusetts 02743

Aimee

Job Details: 07/30/2025

Found cooling in freezer not fridge Ran test 3 fan in freezer didnt start power there.Cust also just replaced main board and ui.; ordrng 1 W11452196 (Evap fan)

We serviced a

WHIRLPOOL WASHER FL

Model GHW9250ML2

Near Wareham, Massachusetts 02571

Aimee

Job Details: 07/30/2025

"Found the start button broken needs panel and user interfaceParts nlap; rqstng P&A on 1 8182088 (Panel control) and 1 8182056 (User interface), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ03

Near Windsor, Connecticut 06095

Mike K.

Job Details: 07/30/2025

"Complaint of icemaker not working after compressor repair. Unit is cooling fine. Error code e5 on icemaker. Ran harvest cycle. Conley we, ran fill cycle and filled fine. 33vac on heater,4.8k ohms. Replaced icemaker.Ran harvest cycle, completed, ran fill and completed. Ice box fan operation verified. Icebox thermistor passes. Ice bin sensor showing not full. Unplugged unit to reset and no error code on icemaker. Cs to monitor.; used 1 W11658802 (ICE MAKER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Plymouth, Massachusetts 02360

Aimee

Job Details: 07/30/2025

Found the spray arm Lower coming off. Also needs new filter and cover to deverta.Pump works fine; ordrng 1 W11460958 (Filter) and 1 W11550888 (Spray arm) and 1 W11743983 (Deverta cover)

We serviced a

JENN-AIR MW/WALL OVEN COM

Model JMW3430LM04

Near Plymouth, Massachusetts 02360

Aimee

Job Details: 07/30/2025

Spoke to chase call was cancelled

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC300EBS05

Near Windsor, Connecticut 06095

Mike K.

Job Details: 07/30/2025

"On arrival unit is not running, compressor /fans off showing 52 and 72 degrees. Turned unit off/on and not running. Pulled out unit and compressor is very hot, unplugged and plugged in and condenser fan operation verified, compressor wont turn over. Bad compressor. Compressor covered under 60 month whirlpool warranty per service bench. Verified with office to add compressor job to this call for return, 2x timeWill replace gasket after compressor replacement was successful. Office to contact cs when parts come in to schedule return ; ordrng 1 W11557425 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11504416 (Compressor coupler) and 1 W11504431 (Compressor coupler) and 1 W11506621 (Compressor coupler) and 1 W11506635 (Process coupler) and 1 R134A (R134A)"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDT05

Near Bloomfield, Connecticut 06002

Mike K.

Job Details: 07/30/2025

"Unit is under 1yr wp warranty per mod/serial tag, shows manufacture date of 5/2025 . Replaced control/thermistor , unit running and good airflow to FF section. Cs to monitor"

We serviced a

MAYTAG REFRIGERATOR FDB

Model MRT118FFFH09

Near Newington, Connecticut 06111

Andre

Job Details: 07/30/2025

"Ck unit upon arrival and remove and install condenser fan motor, evaporator fan motor and control board unit now operating to manufacturers specs specs"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Newington, Connecticut 06111

Andre

Job Details: 07/30/2025

Ck unit upon arrival and found no operation from unit . Check outlet and found 119VAC from L1 to Neutral and 119VAC from L2 to Neutral. Check terminal block and found 234VAC at terminal block from L1To Neutral. Inspect and found connection loose. Secure and tighten down bolts and assembly unit back together and unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQA59CNKZ00

Near North Smithfield, Rhode Island 02896

Lee

Job Details: 07/30/2025

"Customer states temps too cold in fresh food sections, soda explodedConfirmed issue, found error 3-1, tested thermistor at room temperature 70:degrees and reading at 4.6k ohm, retested unit, found damper still not opening, tested and found no voltage being sent during activation Weds am; ordrng 1 W11455229 (Control)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Springfield, Massachusetts 01151

Chris B.

Job Details: 07/30/2025

Complaint that the washer is not starting any cycle. Found bad lid lock. Replaced part with ST# W11307244 and washer working normal.; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Worcester, Massachusetts 01605

Glenn

Job Details: 07/30/2025

Found dryer would not start when I opened it up. I found the bracket that holds the motor in place had come loose and was moving around under the dryer damaging the wiring harness the blower wheel on an open thermal fuse and worn out title of fully will need multiple parts for this repair. ; rqstng P&A on 1 WP697772 (Blower wheel) and 1 W10909685 (Thermal fuse) and 1 W11448775 (Motor) and 1 W10578053 (Motor bracket) and 1 W10901572 (Harness) and 1 W10837240 (Idler pulley)

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Oxford, Massachusetts 01540

Glenn

Job Details: 07/30/2025

"Installed control which is covered by s153eb also needed the lid lock installed from truck stock which customer paid for today. Calibrated washer and ran automatic cycle test all tested ok ; dspstn on spec-tagged invntry: 1 W11607637 CONTROL , used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

SAMSUNG RANGE

Model NE59R4321S/AA

Near West Hartford, Connecticut 06117

Mike K.

Job Details: 07/30/2025

"Several buttons not working on control, verified several numbers not working, would need control and touch panel. pulled rear panel and signs of mice infestation in control box.Took photos. Referred cs back to contract to see what they would do, we will not repair (verified with office)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Farmington, Connecticut 06032

Mike K.

Job Details: 07/30/2025

"Replaced control and ran diagnostics fine. Asked my opinion of n drainage set up, not ideal as it is a sealed connection to a thinner cooper line, the pipe does slant down, but the long smaller diameter will cause more head pressure and could shorten life of pump."

We serviced a

JENN-AIR REFRIGERATOR FDB

Model JFFCC72EHL02

Near Charlotte, North Carolina 28210

Caleb

Job Details: 07/30/2025

"Freezer door stuck, unable to open rails seized preventing door from opening. Freezer full of food. Advised customer to leave unit unplugged to allow for defrost, ordering rails and gasket for freezer door. Will need second tech to help open door. If cant be opened and rails cant be replaced will document with Techline. ; ordrng 1 W10795844 (Bracket) and 1 W10795848 (Bracket) and 1 W11585972 (Gasket)"

We serviced a

WHIRLPOOL WASHER FL

Model MVWB835DW3

Near Simsbury, Connecticut 06092

Mike K.

Job Details: 07/30/2025

"Notes were lost on this call. By estimates saved I found a bad gear case assy, quoted them for a gear case assy/Washplate which they wouldve denied and I wouldve collected for the service call only."

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM04

Near Stafford, Connecticut 06076

Gary V.

Job Details: 07/30/2025

"Inspected and found bins binding on the door when the door closes, adjusted bins and door now closing properly. All other functions test normal."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS555SIHZ09

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/30/2025

"Inspected and found unit turned to lowest setting and air diffuser not closing, needs diffuser and ordering main acu for back up.; ordrng 1 W11566891 (Control board) and 1 W11645127 (Air diffuser)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQC7836RZ00

Near Simsbury, Connecticut 06092

Mike K.

Job Details: 07/30/2025

"Unit is under 1yr wp per service bench. Complaint of whistling sound intermittent. Was able to verify that the noise is coming from the icemaker water valve and it does make a loud whistling sound while filling, makes ice fine. Ordering water box assy. Office to contact when part comes in to schedule return.; ordrng 1 W11727944 (Water box assy)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Suffield, Connecticut 06078

Gary V.

Job Details: 07/30/2025

"Inspected and found wash pump leaking thru main seal, replaced with new wash pump and cycled, tested fine.; used 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR TM

Model LFTR2045VF9

Near Plainville, Massachusetts 02762

Aimee

Job Details: 07/29/2025

Installed new timer and Tstat compressor running and fans .Raised front feet so wouldnt roll24 hour before load

We serviced a

WHIRLPOOL RANGE

Model WFE540H0EB0

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 07/29/2025

"Complaint of unit smoking in last bake cycle. Bake element working fine, fan worked in convection, preheated to 350 fine, removed back panel and electronics all good. They say that intermittently the clock will stop displaying. For the smoke I did recreate some, looks like some grease stains n vent is smoking, suggested just letting unit run hot to burn off any more, but smoke is far less then they had when originally saw it. For display will order control.; ordrng 1 WPW10586736 (Control)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF536RPS00

Near Sturbridge, Massachusetts 01566

Chris B.

Job Details: 07/29/2025

Complaint that the refrigerator water is very low. Found bad filter. Customer will have it replaced and lubricated the freezer sliders and working normal.

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 07/29/2025

Complaint that the washer is not cycling properly. Found F9E1 and F7F7 and problems with the lid lock not engaging. Found heavy oil leak in the transmission. And mentioned that this would add more the the repair. Wife called husband about the the issues. Husband said that the washer had a 10yr warranty. I tried to explain its only a 1yr and on 10 on basket and motor. They can call Maytag for more information about this. Wife very upset asked me to leave the home and refused to pay for the trip fee because I did nothing.

We serviced a

MAYTAG WASHER TL

Model MVW4505MW0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 07/29/2025

"Inspected and found belt stretched out causing squeal noise, replaced belt and tested fine.; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model wrx986sihz03

Near Suffield, Connecticut 06078

Gary V.

Job Details: 07/29/2025

"Installed door and ice maker, couldnt test as unit was moved into garage."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS01

Near Somers, Connecticut 06071

Gary V.

Job Details: 07/29/2025

"Installed new pre valve and water pressure getting to unit is trickling, and informed customer about poor water supply."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Charlotte, North Carolina 28202

Ryan S.

Job Details: 07/29/2025

"Upon arrival found compressor hot and not running. Found unit had line tap and had Freon . Compressor would start but soon kick off, not a relay due to having inverter. Needs new compressor. Ordering compressor , inverter and filter drier. Informed customer office will call when parts come in. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11087200 (Inverter) and 1 2xtimeframe (2x timeframe), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 07/29/2025

"Upon arrival customer complained icemaker stopped making ice again. Ran icemaker harvest the full.icemaker filled with water. Found E5 error.ran harvest them fill. Icemaker went through harvest with no issue then filled with water. Freezer is 0? and ref is 38?. Called techline. Sr#7742081569. Checked thermistors at board . Icemaker thermistor is off , since icemaker has been changed twice Techline waltz to replace ice bin fan in case it is not running properly. Ordering ice maker fan . Schedule return call with customer. Customer wants RS on return call. ; ordrng 1 W10846539 (Ice fan)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 07/29/2025

Found pressure system fault. Customer says drain pump running continuously. Unit was unplugged. Pressure hose properly installed on both sides with no perforations. Replaced control board from pre Id ts . Calibrated unit to new board. Ran normal wash . Unit filled and started wash cycle. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF536RPS00

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 07/29/2025

"Removed and replaced 3-way valve. Plugged unit in, entered diagnostics, set valve to home position. Unplugged. Flushed with nitrogen then charged to 250psi. Allowed to sit for 20 minutes. Checked for leaks, none found. No loss of pressure. Evacuated nitrogen, pulled vacuum for 20 minutes to ensure no residue moisture or nitrogen. Weighed in correct charge, 53g, of R600A. Compressor operating and unit cooling properly."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near York, South Carolina 29745

Mitch H.

Job Details: 07/29/2025

Checked and confirmed drain pump constantly running. Needs control board. Checked and confirmed washer falls with serial number range for s-code S153EB. Parts and labor covered. Control on order but not received yet. Will install when part comes in. Collected for service call on cc.

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF300EWH06

Near Grafton, Massachusetts 01536

Glenn

Job Details: 07/29/2025

"Install door seal used food grade adhesive to seal Mullen perimeter found wrong part was ordered needs user interface. We ordered light modules, prior order part. ; ordrng 1 W11655735 (User interface), dspstn on spec-tagged invntry: 1 WP482338 FOOD GRADE ADHESIVE"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Northbridge, Massachusetts 01534

Glenn

Job Details: 07/29/2025

Control is malfunctioning and self clean actives randomly. I called safety the authorized to cover the part W10894098. Authorization # W1Eon60wp1. Customer is not happy regarding Labor and is calling the safety department back in this regard ; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/29/2025

Checked and found small amount of water on floor below float switch area. Float switch and related parts have already been replaced. No cracks or breaks in tub. Suspect tub may have been molded incorrectly. No other explanation for issue. Ordering tub. Advised customer that tub will ship directly to her and she will need to inspect for damage and call to schedule.; ordrng 1 W10909756 (Tub) and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRSF5536RZ00

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 07/29/2025

"Checked and found no ice in bin. Entered diagnostics, no stored error codes. Ran ice maker test 180. Ice maker cycled and operated properly. Ran valve test 164, valve activated and filled normally. Found air duct for ice maker loose and hanging on one side. Ordering duct and user interface. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11040868 (Duct) and 1 W11759999 (User interface)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ07

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 07/29/2025

"Checked and found both RC and FC cooling properly. FC at 1 degree and RC at 37. Still has condensation along top of freezer door. Ensured humidity control was on. Gaskets appear to be sealing properly. Ordering freezer door, main gasket and auxiliary gaskets. Advised customer that door will ship directly to her and she will need to inspect door and call to schedule.; ordrng 1 W11435329 (Freezer door) and 1 W10443320 (Gasket) and 2 W11159728 (Auxiliary gasket)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/29/2025

Complaint none of the buttons on the touchscreen will function except for cancel. I found complaint true. Replaced user interface performed a diagnostic cycle verified all operations are working properly on dishwasher before departure recommended customer use rinse agent at least once a month to fill dispenser I suspect and visually see water intrusion on digital circuit touchscreen was caused of issue.

We serviced a

KITCHENAID M/W OTR

Model KEMS378SBL04

Near Charlotte, North Carolina 28226

Caleb

Job Details: 07/29/2025

"Replaced broil element, unit checks fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Charlotte, North Carolina 28226

Caleb

Job Details: 07/29/2025

"Attempted to enter diagnostics multiple times for error codes, unit would not go into diagnostics. Sump motor runs but pulsing, unit needs new control and sump.; ordrng 1 W11683481 (Control)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Charlotte, North Carolina 28226

Caleb

Job Details: 07/29/2025

"Unit constantly draining, found no kinks or restrictions in pressure hose. Replaced control and calibrated control via diagnostics, unit checks fine."

We serviced a

WHIRLPOOL WASHER TL

Model WTW7000DW4

Near Charlotte, North Carolina 28226

Caleb

Job Details: 07/29/2025

Replaced suspension rods. Unit checks fine.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5520SQ0

Near Charlotte, North Carolina 28226

Caleb

Job Details: 07/29/2025

Water valve bleeding water into tub. Unit needs new valve and timer not progressing properly. ; ordrng 1 WP8578341 (Valve) and 1 WP8317926 (Hose) and 1 WP3360977 (Syphon) and 2 WP596669 (Clamp)s and 1 WPW10042330 (Timer)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28278

Caleb

Job Details: 07/29/2025

"Unit heats and functioning as designed. Customer has vent restriction in house, advised customer to contact vent cleaners."

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/29/2025

"Tested and found spark igniters will not shut off when left burners are lit. When right side burners are lit it operates properly. Checked and confirmed outlet polarity was correct. Removed and replaced switch harness. Reassembled, tested, still have same issue. Ordering spark module and left side electrodes. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10475147 (Spark module) and 1 W10862326 (Electrode left rear) and 1 W11690138 (Electrode left front)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS05

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/29/2025

"Replaced all previously ordered parts tested operations. Everything is working properly as of right now no further issues found with refrigerator. Unit is now dispensing water, and dumped ice while I was in home."

We serviced a

MAYTAG WASHER TL

Model MVW6230HW0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/29/2025

"Disassembled washer. Removed and replaced gear case, agitator and related parts. Reassembled, ran DLMS calibration and tested washer. Completed calibration and operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Charlotte, North Carolina 28277

Caleb

Job Details: 07/29/2025

"Mod number sticker has ware and tear, unable to make out exact model. Unit needs new cover. Pipe busted and unit pushing water out of hole. Ui defective as well. ; ordrng 1 W11177741 (Gasket) and 1 W11245091 (Cover) and 1 W11165145 (Ui) and 1 W10861745 (Tube)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/29/2025

Complaint the second washing machine is plugged in drain pump comes on washing machine will not start a cycle. Cancel cycle or anything. I found F3e1 f1e1 in diagnostics fault history I verified pressure hose is correct and intact. No slices no abrasions and I can blow through it no evidence of it being crimped or pinched either. No further issues found with washing machine at this time as well. everything sounds normal.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Hopkinton, Massachusetts 01748

Glenn

Job Details: 07/29/2025

Found pressure switch failure replaced control board calibrated washer and ran self automated test. No error codes tested all ok

We serviced a

GE WASHER TL

Model GCWP1800D1WW

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 07/29/2025

Tested washer was unable to find a leak anywhere. Possible cause over filling the washer with clothes and splashing out of washer during the cycle there is evidence of the happening see pics. Tenant to only fill the washer 3/4 full with clothes then turn it on for operation.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Worcester, Massachusetts 01606

Glenn

Job Details: 07/29/2025

Found faulty user interface replaced part tested all ok

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Johnston, Rhode Island 02919

Lee

Job Details: 07/29/2025

"Customer states unit does not drainConfirmed issue, found drain hose clogged with debris, unable to clear, ordering replacement.Monday pm.; ordrng 1 WPW10545278 (drain hose) and 1 8269144A (drain hose)"

We serviced a

KITCHEN AID WALL OVEN DBL

Model KEBS209BSS00

Near Johnston, Rhode Island 02919

Lee

Job Details: 07/29/2025

"Customer states unit does heat up but if they open door to put door in temps do not go back upConfirmed issue. Spoke with techline, found proper ohms at temp sensor but issue with main control, need to order and replaceMain control no longer available explained to customer"

We serviced a

KITCHEN AID REFRIGERATOR FDB

Model KFXS25RYMS5

Near Johnston, Rhode Island 02919

Lee

Job Details: 07/29/2025

"Customer states water Dispenser is very slowConfirmed issue, removed water line from back and found same flow as dispenser, explained my findings to customer."

We serviced a

GENERAL ELECTRIC RANGE

Model JBS86SP5SS

Near Cranston, Rhode Island 02910

Lee

Job Details: 07/29/2025

Installed harness but need to reorder element.; ordrng 1 WB30T10130 (range 12 haliant sur)

We serviced a

MAYTAG WASHER FL

Model MHW5630HW2

Near East Providence, Rhode Island 02914

Lee

Job Details: 07/29/2025

"Unit is stacked, in a very tight area, see quickpics, customer will make unit more accessible for us to service, still need second man to unstack, customer will call when ready; snapped 3 QuickPics"

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF31CG7400SRAA

Near North Providence, Rhode Island 02904

Lee

Job Details: 07/29/2025

"Customer states door does not close properlyConfirmed isssue, found mullion hinge broken, will need to order and replace.; ordrng 1 Da97-23074e (Mullion)"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS555SIHZ06

Near Lincoln, Rhode Island 02865

Lee

Job Details: 07/29/2025

"Customer states icemaker does not workConfirmed issue, found wire broken on door harness, need to order replace door.; ordrng 1 W11551456 (Door)"

We serviced a

MAYTAG REFRIGERATOR TM

Model MRT711SMFZ02

Near Cumberland, Rhode Island 02864

Lee

Job Details: 07/29/2025

"Customer states excess moisture in fresh food sectionConfirmed issue, found liner has separated from cabinet, called techline, deemed unit as non repairable given the size of gap, see quickpics. Advised customer to contact whirlpool customer serviceReference 7742087091"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX988SIBM03

Near Charlotte, North Carolina 28277

Caleb

Job Details: 07/29/2025

"Customer states that whirlpool informed his warranty that his unit was fixed, Freezer Door still stuck shut. In order to correct stuck door it will have to be forced open by 2 techs, When forcing the freezer section open parts can become damaged. Ordered all components in freezer section that allows door to open and close. Will need extra time and second technician.; ordrng 1 WPW10625067 (Left hand rail), rqstng P&A on 1 WPW10625068 (Right hand rail) and 1 WPW10503522 (Shaft) and 1 WPW10485096 (Stop) and 1 WPW10485089 (Stop) and 1 LW10547320 (Freezer Door) and 1 W10827046 (Handle) and 2 WPW10661886 (Mounting screws)s and 1 W10650427 (Lower bin) and 1 WPW10493169 (Upper bin) and 1 W10850332 (Bracket) and 1 W10858092 (Bracket), ordrng 1 W10407216 (Gasket)"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Worcester, Massachusetts 01609

Glenn

Job Details: 07/29/2025

Technical Pointer W11786877 Whirlpool will pay for repairparts and labor to perform the listed repairs on specified models within thequalifying serial range. Charge the repair parts and labor related to this repair special project S153EBWashers in the state of constant drain area code F9E1 we need to replace the control; ordrng 1 W11777413 (Control board)

We serviced a

MAYTAG RANGE

Model KGCK366VSS01

Near Charlotte, North Carolina 28277

Caleb

Job Details: 07/29/2025

"Spark module and harness defective causing spark igniter to engage sporadically and randomly. No gas leak nor was there a red tag for a gas leak. Gas was still on and customer stated that it was listed as a gas leak because there wasnt another option? In order to make repairs needed all screws will have to be bored out due to years of use causing screw heads to be rusted and broken. Ordering all components needed for functional repairs. Will need extra time due to nature of repairs and second tech for uninstall and installation of product. More parts and components may be needed for repairs not listed on parts order list. ; rqstng P&A on 1 WPW10110486 (Spark Module) and 1 WP4456901 (Harness) and 2 WPW10128451 (Orf holder)s and 10 WP3368921 (Screw)s and 1 WPW10128448 (Orifice holder) and 1 WPW10128450 (Orfice holder) and 1 WPW10128445 (Orfice holder) and 1 W10674128 (Cook top) and 1 WPW10406878 (Burner head) and 1 WPW10406797 (Burner head) and 1 WPW10406283 (Burner head) and 1 WPW10406243 (Burner head), dspstn on spec-tagged invntry: 1 718-202-G1 COMBUSTIBLE GAS DETECTOR"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Worcester, Massachusetts 01604

Glenn

Job Details: 07/29/2025

"Complaint still not drying properly on further inspection we discovered the dry vent on the exterior third floor is clogged not exhausting on previous visit. I tested it with the dryer vent test kit, which was inaccurate customer needs venting, cleaned, and or fixed customer instruction."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Worcester, Massachusetts 01607

Glenn

Job Details: 07/29/2025

"Tested dryer again found intermittent heating . discovered intermittent voltage coming from the outlet causing the dryer to malfunction intermittently. Customer instruction needs an electrical repair either at the outlet, breaker or wiring"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ19

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 07/29/2025

"Installed new compressor after evacuating old system and removing old compressor. Vaccumed system, Charged 68g r600 . Verified proper first pattern staring. Informed customer to give 24hr cooling 48 ice."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 07/29/2025

"Ran test, found capacitor faulty, motor just humming. Replaced cap from ts. Ran unit and ver proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ01

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 07/29/2025

"Installed new interlock switches and filter board. Unit didnt turn on . Found power to control but control not illuminating. Ordering new control. Also found high voltage transformer had wire melted. Ordering harness , hv transformer , cap and diode and magnatron Informed customer office will call when parts come in. ; ordrng 1 W11552021 (Control) and 1 W11485075 (Hv transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11391712 (Magnatron)"

We serviced a

FRIGIDAIRE REFRIGERATOR FDB

Model FG4H2272UF

Near Worcester, Massachusetts 01604

Glenn

Job Details: 07/29/2025

Found leaking water tank above the freshfood evaporator cover creating a giant block of ice. And the defrost heater is open. We need to order the part. The customer needs to unplug the fridge for 2-3 day to melt the ice for the fridge to start cooling properly file #1003912286; rqstng P&A on 1 140159197049 (Defrost heater) and 1 5304525249 (Water tank)

We serviced a

MAYTAG WASHER TL

Model MVW6200KW0

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 07/29/2025

"Found unit wouldnt go into service diagnostics. Found harness damaged. Ordering harness, control board and loud lock. Cant tell if lid lock is mechanically working . Informed customer office will call when job authorized and parts come in. ; rqstng P&A on 1 W11481108 (Control) and 1 W11700916 (Lid lock) and 1 W11569161 (Harness)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW0

Near North Attleborough, Massachusetts 02763

Aimee

Job Details: 07/29/2025

Cust stated not stopping aNo error codes and the pads are chewed up from out of balance loadsFound needs new suspension rods and lid lock tough to close.; rqstng P&A on 1 W11700916 (Latch) and 1 W11396716 (Suspension rods)

We serviced a

KENMORE REFRIGERATOR FDB

Model ="795.72053114"

Near Hampden, Massachusetts 01036

Gary V.

Job Details: 07/29/2025

"Installed new condenser coil, tested for leaks and didnt find any, recharge system with 4.7 ounces, cycled back on and please allow 24 to 48 hours for temperatures to regulate."

We serviced a

FRIGIDAIRE REFRIGERATOR SXS

Model GRSS2652AF1

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 07/29/2025

Installed augar bar and solenoid and tested .Found still dripping and theres mice in back. Leak from over flowing pan .Cust house hot fridge running constantly

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 07/29/2025

Complaint that the dryer is non responsive on some of the buttons including the start. Found error code F2E1 will need to order the touch panel again due to new one is broken on the corner when pulled out of the box. Will order panel again. ; rqstng P&A on 1 W11413566 (Control Touch Panel)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Springfield, Massachusetts 01105

Mike K.

Job Details: 07/29/2025

"Unit is drained by constantly, wont go into diagnostics. Replaced control l, leveled unit, and ran diagnostics fine"

We serviced a

WHIRLPOOL RANGE

Model JDS1750FS1

Near New Britain, Connecticut 06052

Andre

Job Details: 07/29/2025

Ck unit upon arrival per customer cake bottom is coming out with uneven burnt. Advance unit in to cycle and found unit getting to 350 degrees with no issue check and found no issue with bake element both elements is cycling on and off when needed to. Inform customer Im only here to make sure unit is operating to manufacturers specs. Found no failure with unit or any mechanical parts unit is operating the way it was design

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Farmington, Connecticut 06032

Andre

Job Details: 07/29/2025

Ck unit upon arrival per customer unit had catch a fire where the whole home smell of smoke and fire department had to be called. Unit is a stack unit need two man inform customer of second man price or he would need to make unit accessible and down off washer. Customer will contact whirlpool and discuss other option

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF18HFENBSR00

Near Farmington, Connecticut 06032

Andre

Job Details: 07/29/2025

Ck unit upon arrival and found water inside both bins remove fresh food panel and found unit in defrost and heater on also found excessive amount of water within drain plate thats not going down pull unit out and remove drain tube and all the water drain down. Clean drain tube and reinstall and pour water down drain and unit now draining. Unit now operating to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 07/29/2025

Replaced broken shelf and drawer working properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8590SR/AA

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/29/2025

"Complaint of leaking, lots of moisture leaks in ff rear wall assy. Sheet of ice in bottom of drawer, air tower and a loose at top. 48 and n ff, 13 in freezer, compressor/fans running. Sealed system issue. Found compressor, but evap ff was nla. Collected for service call only"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Farmington, Connecticut 06032

Andre

Job Details: 07/29/2025

Ck unit upon arrival and found soap dispenser door defective install prescreen soap dispenser and test operation unit now operating to specs ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB06

Near Central Falls, Rhode Island 02863

Aimee

Job Details: 07/29/2025

Found the freezer was left open and caused the vent to get blocked to fridge Steam out the freezer to the fridge .Advised going to take while to get cold again.Could feel cold air in fridge

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model PFQ97HSPVODS

Near Torrington, Connecticut 06790

Andre

Job Details: 07/29/2025

Spoke to Mr Stewart and inform him about the quote for cleaning the dryer and Mr Stewart declined estimate. Unit is a all in one GE combo time consuming job customer declined

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW1

Near North Brookfield, Massachusetts 01535

Chris B.

Job Details: 07/29/2025

Replaced all parts and washer running normal and no grinding noise and no leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3536SZ00

Near Ware, Massachusetts 01082

Chris B.

Job Details: 07/29/2025

Complaint that the refrigerator is leaking water from the fresh food door and ice maker not working properly. Found leaking in the water reservoir area from the tubing. Ice maker would work intermittently. Will order all parts for a return visit.; ordrng 1 W11758524 (Reservoir Hose) and 1 W11768353 (Water Line) and 1 W11768354 (Water Line) and 1 W11766700 (Connector) and 1 W11759127 (Water Tube) and 1 W11759128 (Water Tube) and 1 W11759138 (Clip) and 1 W11758575 (Clip) and 1 W11768002 (Water Dispenser Tube) and 1 W11727980 (Ice Maker) and 1 2xFrameJob (2x Frame Job)

We serviced a

GENERAL ELECTRIC DRYER

Model PTD60EBSR1WS

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 07/29/2025

"Complaint of unit intermittently stopping mid cycle and not starting again without unplugging. Ran quick dry cycle with load of laundry in unit , was already dry, went through cycle fine. Will order control&u/I board. Checked moisture sensor connections as did remove front during last repair everything connected fine, will also order duct assy. Cs to contact customer when parts come in with authorization to schedule return ; rqstng P&A on 1 WE22X34377 (Control) and 1 WE22X36197 (U/I board) and 1 WE16X33120 (Duct trap), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR SXS

Model RS25J500DSR/BY 02

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 07/29/2025

"Not cooling properly. Found evap cover, covered in frost, removed and heavy frost build up on evap, verified fan operation, thinner on bottom looking like defrost is working, has worked recently. Verified defrost operation in diagnostics. Unit could have had a door not closed fully. At this point first suggestion is to defrost unit and then let run and see if unit works or if fails again. Verified air flow into Ff section. Quoted for labor to defrost. Accepted, defrosted evap and cs to monitor"

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSC700HPS06

Near Canton, Connecticut 06019

Andre

Job Details: 07/29/2025

"Ck unit upon arrival and and found unit producing ice but having a difficult time dispensing. Check and found ice building under bucket defrost all ice from under bucket. Check flap and found flap closing properly check and found no Air gap. unable to determine or locate any air gap coming from chute or door gasket, unit now dispensing ice"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM00

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/29/2025

"Replaced compressor and pulled into vacuum, held. Charged with 4.4 oz r134a and let unit run. Return line is hot. Freezer is getting cold.; used 1 876765 (TUBING KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Simsbury, Connecticut 06092

Andre

Job Details: 07/29/2025

"Ck unit upon arrival and found F7E1,F8E4,F10E2Ran unit and found unit would fill but not wash also found excessive amount of water inside float pan and found all gasket seal defective order parts for repair ; ordrng 1 W11664713 (Bottom seal) and 1 W11483553 (Gasket tub) and 1 W11416362 (Sump assembly)"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 07/29/2025

No answer at door or on phone. Office verified.; saved tckt

We serviced a

GENERAL ELECTRIC DRYER

Model GTD58EBSV0WS

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 07/29/2025

Complaint that the dryer is making loud noises while tumbling. Found bad bearings. Will order parts for approval.; rqstng P&A on 2 WE09X27635 (FELT)s and 2 WE03X37320 (Bearing)s and 2 WE03X37319 (Slide Bearing)s

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ06

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 07/29/2025

"Unit wont dispense, ice maker bin front is half off , bin stuck. Auger motor just hums and also has a torn gasket. Quoted for bin, motor and gasket. Collected for service call."

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Torrington, Connecticut 06790

Andre

Job Details: 07/29/2025

Ck unit upon arrival disassembled unit and check all sensor and Ohm out heater and find heater defective . Install heater from truck stock and unit now operating to manufacturers specs ; used 1 Wp8544771 (Heater) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Thomaston, Connecticut 06787

Andre

Job Details: 07/29/2025

Ck unit upon arrival and found unit making ice but not dispenser check and found yoke loose on dispenser motor tighten down hole and test operation unit now dispensing ice

We serviced a

AMANA WASHER TL

Model NTW4516FW4

Near Lincoln, Rhode Island 02865

Aimee

Job Details: 07/29/2025

"Replaced Acuator found fills and drains before washes .Needs harness and drain pump ; ordrng 1 W11448788 (Harness) and 1 W10919003 (Drain pump), used 1 W10913953 (Acuator) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR SXS

Model GRSC2352AF6

Near Milford, Massachusetts 01757

Aimee

Job Details: 07/29/2025

Was unplug plugged in.took back panel off there dead Cockroaches by compressor and fan and foam.Talked to owner he knew had roaches. Took photo in trap still active

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/29/2025

"Complaint washing machine lid will not automatically go down, get stuck and makes a loud creaking noise when forcing it to close all the way. I found cams and lid are defective bent and cracked ordering lid, glass and hinge supports. Office to call customer when parts come in.; ordrng 1 W11513252 (Lid) and 2 W11638180 (Baring)s and 2 W11638181 (Spacer)s and 2 W11718126 (Hinge)s"

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