We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01118
Mike K.
Job Details:
07/22/2024
"Replaced control, recalibrated and ran through diagnostic cycle with no issues."
We serviced a
LG REFRIGERATOR BOT
Model LFC25765ST/00
Near Auburn, MA 01501
Jeremy B.
Job Details:
07/22/2024
Both sections not cooling at all. The compressor and fans running. No frost pattern on evaporator. Needs new compressor and filter drier and system leak checked. Quoted customer.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Auburn, MA 01501
Jeremy B.
Job Details:
07/22/2024
Installed new console And control. Ran self test all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT08
Near Windsor, CT 06095
Gary V.
Job Details:
07/22/2024
Arrived and found same issue of water drip onto front of door. Called techline again sr#7739325074. Techline advised replacing door. Advised customer of replacing door and she declined replacing door. Part # for door LW11025562.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, CT 06117
Gary V.
Job Details:
07/22/2024
"Concern unit making noise, cycled unit multiple times and all functions test fine. No noises found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB02
Near West Hartford, CT 06117
Gary V.
Job Details:
07/22/2024
"Arrived and installed compressor, ran vacuum and found no leaks, recharged system and please allow 24-48 hours for temps to regulate. Discoloration mark on floor and damage waivers signed.; used 1 WpW10143759 (FILTER DRIER UV) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near South Hadley, MA 01075
Chris B.
Job Details:
07/22/2024
Complaint that the top and bottom right burners are not working. Customer heard a loud pop. Found error code F2E1 stuck key. Found bad control board not responding to the right side burners. Quoted parts and labor. Customer cannot do the repair at this moment. Collected trip fee.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near South Hadley, MA 01075
Chris B.
Job Details:
07/22/2024
Complaint that the range keeps bringing up the Error code F2E0 and found F2E1. Will need new control panel and board. ; rqstng P&A on 1 W10913685 (Control Panel) and 1 W11100100 (Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Willington, CT 06279
Amanda R.
Job Details:
07/22/2024
Complaint stopped cooling for a few days cleaned condenser coils cooling normally today but freezer gasket not sealing good on top remolded freezer gasket
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Tolland, CT 06084
Amanda R.
Job Details:
07/22/2024
Complaint not powering on checked outlets one outlet not grounded plugged into normal outlet started normally ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Ellington, CT 06029
Amanda R.
Job Details:
07/22/2024
Replaced console and main control still malfunctioning when tilt whole control assembly to the left it works but then when tilted back vertical control goes black cavity light turns off need to take unit down to replace filter board ; rqstng P&A on 1 W11713108 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01104
Mike K.
Job Details:
07/22/2024
"Replaced control, harness and when went to do thermistor found evap clogged and wire out of heater connector. Likely source of failure. Was able to resecure wire and verified defrost in diagnostics. Did a full steam clean of the evaporator.; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Springfield, MA 01107
Mike K.
Job Details:
07/22/2024
"Replaced control and console and verified unit operation. All tests fine, intermittent noise, sounding like from drain pump area, not affecting operation. Possible something floating around in hoses, disconnected line from tub to pump and nothing found in there. Not affecting operation, no further repair needed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS0
Near Manchester, CT 06042
Gary V.
Job Details:
07/22/2024
"Installed upper rack, tested fine."
We serviced a
KITCHENAID DISHWAHER
Model KDPM604KPS2
Near South Windsor, CT 06074
Gary V.
Job Details:
07/22/2024
"Inspected and found f2e1, f10e2, main acu communication and door vent faults, also customer concern of whining noise, didnt detect any noise at this time but will use wash motor on return visit, going to order parts and return.; ordrng 1 W11629912 (Main acu) and 1 W11414073 (Door vent), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Somers, CT 06071
Gary V.
Job Details:
07/22/2024
"Inspected and found wires thru door hinge broken in freezer door, unit needs new door and ice maker, will submit estimate and call.; rqstng P&A on 1 LW11037733 (Door freezer ss) and 1 W10873791 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Denver, NC 28037
Ryan S.
Job Details:
07/22/2024
"Arrived and asked customer if she had warranty. Customer said she was paying through a company for warranty for customer. This ticket is for her to pay. We would have to charge her for work today. Said she will call her warranty company., left call ."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Mooresville, NC 28117
Ryan S.
Job Details:
07/22/2024
Return to install main control installed main control unit still not coming on for display called Techline check harnesses one harness has separation issue wiring harness to display and harness to UI also ordering display due to short. Scheduled return call for.Sr-7739545210 ; ordrng 1 W11025616 (Harness ribbon) and 1 W11176109 (Harness display) and 1 WPW10603096 (Display board)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS01
Near Huntersville, NC 28078
Ryan S.
Job Details:
07/22/2024
"Found error code f1e5 on display. Entered service diagnostics found f2e1 and f6e8. Unit needs Ui and appliance manager for two error codes and magnatron, inverter, and microwave appliance manager . All but Ui was pre if . Quoted 1503.89 for repair. Customer denied repair. Collected trip fee , saved quote. Informed customer trip fee will come off total if she changes her mind in the next couple weeks. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS2
Near Vernon, CT 06066
Amanda R.
Job Details:
07/22/2024
Complaint leaking water still started cycle ran 45 mins without leaking need to see it leaking not over sudsing
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FE00
Near South Hadley, MA 01075
Chris B.
Job Details:
07/22/2024
"Complaint that the range is not heating properly on the top burners and theres a small crack starting on the top left burner. Will put in all parts for approval. Customer will talk to the store because they were the ones that installed it. Will order all part for approval.; rqstng P&A on 1 WPW10245259 (Terminal Block), ordrng 1 W10877558 (Glass Top), rqstng P&A on 1 W11134679 (Main Harness Wire) and 1 WPW10281322 (Main Wire Connectors) and 6 WP3400029 (Nuts)s"
We serviced a
LG REFRIGERATOR
Model LFC22770ST/03
Near Northampton, MA 01060
Chris B.
Job Details:
07/22/2024
Complaint that the refrigerator is not cooling. Found bad compressor and rodent issues. Quoted parts and labor. Customer will do a little research for other options. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Amherst, MA 01002
Chris B.
Job Details:
07/22/2024
Complaint that the freezer door is very hard to shut. Found bad sliders on both sides but the right is in rougher shape. Will order both parts for a return trip.; rqstng P&A on 2 WP13055901 (Door Sliders)s
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01107
Mike K.
Job Details:
07/22/2024
"Unit is heating fine, poor air flow, attempted to clear out vent but is falling apart, not enough good section left to use. Needs new venting and that is not covered under contract, cs will have to replace themselves. They had a new vent, put on for them. Explained to clear outside vent regularly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Chicopee, MA 01013
Mike K.
Job Details:
07/22/2024
"Pulled into vacuum and held,charged with 1.7 oz r600 a, checked all joints with bubble testing and no leaks found. frost pattern starting on evap, return line hot. Cs to monitor; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SSN2WW
Near Hadley, MA 01035
Chris B.
Job Details:
07/22/2024
Complaint that the washer is leaking water. Found leaking in the boot. Will order parts for a return visit.; rqstng P&A on 1 WH05X29514 (Door Boot) and 1 WH01X29615 (Inner Clamp) and 1 WH05X29663 (Outer Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near West Springfield, MA 01089
Chris B.
Job Details:
07/22/2024
"Customer just mentioned that the door gasket is all split open and the side. Found bad gasket. Will put in for a new gasket for approval and return with other parts. Customer asked for Chris to return.; rqstng P&A on 1 W11102846 (Gasket), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Manchester, CT 06040
Amanda R.
Job Details:
07/22/2024
Complaint that bread and waffles were soft in freezer one day ff setting was at 2 explained freezer cools ff section set temp at 4 and explained not to keep any water soluble things directly in front of damper cleaned condenser coils
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Manchester, CT 06040
Amanda R.
Job Details:
07/22/2024
Replaced compressor vacuumed system recharged with 43g of r600a started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Webster, MA 01570
Jeremy B.
Job Details:
07/22/2024
Washer making loud noise. Inspected underneath and found a large amount of oil leaking from gearcase damaging rotor and stator. Requesting autho on parts. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator)
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Bloomfield, CT 06002
Ruben C.
Job Details:
07/22/2024
Checked unit found unit goes off balance when clothes in tub getting ul error ordering suspension rods; rqstng P&A on 4 DC97-16350U (Suspension rods)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bloomfield, CT 06002
Ruben C.
Job Details:
07/22/2024
Replaced ice maker ice bin and gaskets tested operation normal advised cust to give 24 hours for ice production
We serviced a
WHIRLPOOL DISHWAHER
Model WDT750SAKZ0
Near Huntersville, NC 28078
Ryan S.
Job Details:
07/22/2024
"To install control board install control board F6 one returned, checked and light on control board is now showing ui is faulty. Have continuity through harness. Ordering new UI will collect 109.00 on return call . Customer paid for service call then called and oaud for reminder of bill . Collected full bill before arriving today. Only 109.39 due on return call . Scheduled return call for 7-25-24 pm. ; ordrng 1 W11460962 (Ui)"
We serviced a
KITCHENAID DISHWAHER
Model KDPM604KPS1
Near Charlotte, NC 28277
Jonathan J.
Job Details:
07/22/2024
I replaced all previously ordered parts tested operations verified no leaking occurring. Also verified all operations are working properly. No further issues found with dishwasher today.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Charlotte, NC 28277
Jonathan J.
Job Details:
07/22/2024
I replaced main control board unit has been cooling fine in both zones since my last visit out here. No reported issues from customer at this time either after replacing main control ward through a valve hammering much louder when opening. original control was extremely hot to the touch. on capacitor side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Charlotte, NC 28277
Jonathan J.
Job Details:
07/22/2024
I replaced all previously ordered parts. I tested operations no further issues found at this time with refrigerator. Refrigerator is producing a full frost pattern at this time as well.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Charlotte, NC 28277
Jonathan J.
Job Details:
07/22/2024
"Complaint no power to entire unit cooktop nor oven nor broil nor user interface nor lights work unit is a pure gas oven and cooktop. I found issue was with incoming power supply. I found after sliding oven out that outlet was not properly secured in the wall and was making electrical zapping noises on the L1 side of outlet receptacle customer needs to have electrician out to replace outlet. Also oven is not on a dedicated circuit oven is also tied into disposer and I think a light. Had customer turn off breaker to unit so it would not be sparking anymore. I left oven unplugged from receptacle as well. no parts needed. I used extension cord to test oven bake, broil and convection functions as well as cooktop. All functions are working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Farmington, CT 06032
Ruben C.
Job Details:
07/22/2024
Replaced led module tested operation normal light working normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Bristol, CT 06010
Ruben C.
Job Details:
07/22/2024
When the customer opened the frezer door it got caught on the toe kick and it broke after legs were adjusted the toe kick was not put on properly at installation Replaced toe grille tested normal
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Matthews, NC 28104
Jonathan J.
Job Details:
07/22/2024
Complaints when washing activewear washing machine leaves a lot of lint all over clothing. Specific clothes cannot be dried in the dryer must be hung verified. No issues going on with plates verified no issues with water level sensor no error codes and fault. History found either. to try and attempt to use activewear setting on remote app and also place those specific garments and a delicates bag or potentially use a delicate cycle could not duplicate customers issue today or find anything wrong with washing machine today all nuts bolts and screws are tight as well.
We serviced a
AMANA REFRIGERATOR
Model ABB1922FEQ
Near Enfield, CT 06082
Mike K.
Job Details:
07/20/2024
"Freezer not cooling, good airflow to the rf, fans and compressor running. Little things no frost pattern. Sealed system issue. Quoted for labor/parts. Denied. Collected for service call."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Suffield, CT 06078
Mike K.
Job Details:
07/20/2024
"Replaced hub and Washplate, had to break out wash plate, found even while breaking free from drive shaft that seemed to turn hard, once reassembled basket spins freely but with more resistance then normal. Removed tub ring and didnt see any obstruction. Ran self test and agitated fine, but could not spin, found gear motor trying. Removed Ordering gear case assy, basket and motor, 2x time. Removed New Washplate not coming out after install, so reordering it as wellTold cs that basket would be shipped direct and to contact us after arrival and inspecting part for damage and we will set up return visit then.; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10752719 (Basket) and 1 W11454734 (Gear case assy) and 1 W11283592 (Motor) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA
Near Southwick, MA 01077
Mike K.
Job Details:
07/20/2024
"Water leaking in rf section and under unit. No complaints of temperature issues and unit is making ice properly, measured 34 in rf, verified fan operation. Is set for 34. Getting large ice block in back wall evap cover. That ice would likely be source of ice build up under drawer and if overflowed would be water on floor. Signs of some dripping water on front of freezer shelves that has frozen, likely from opening door when dripping from rf.Quoted for evap cover/labor. Denied, collected for service call."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Ruben C.
Job Details:
07/19/2024
Checked unit found getting correct voltage to terminal and getting voltage to main control but no display ordering control and console; ordrng 1 W11565028 (Control) and 1 W11331944 (Console)
We serviced a
MAYTAG DISHWAHER
Model MDB8959SKZ0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/19/2024
"Customers complained unit panel glitching out, possible leak. Had unit pulled out. Shes had water damage previously. Watch this during wash cycle door panel pull off to look inside door while running. found leak damage under dispenser. Did not find leaks in any other area. You are panel was shorting out but worked and panel plastic was pilling off. Quoted 607. 32 for repair customer denied repair collected trip fee via card ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/19/2024
Complai Making ice. I found icemaker has an E5 error code. I found Phil tube was frozen solid. I found air tower vents were completely blocked causing air to go straight up into the ceiling freezing waterlines defrosted waterlines tested operations icemaker is now cycling water into it properly icemaker also cycled paper thin ice with no problems. customer to allow 24 to 48 hours for edible ice
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/19/2024
Complaint ticking noise that lasts for about 5 to 10 minutes randomly goes away if the freezer door is open. Shortly after we hear the sound of water right before it goes away. I found noise is caused by icemaker and freezer section. I am ordering new icemaker.; ordrng 1 W11556926 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/19/2024
Complaint F8E1 error code washing machine will not wash clothing have to unplug unit or cancel cycle and then restart cycle. Then it will work fine. I found fault codes F7e9 f8e1 f0e3 f0e5 error codes in fault history I cleared codes F7 E9 is more than likely due to coins or debris around wash plate and tub ring. I found inlet valve has failed on cold side. I replaced inlet valve assembly tested operations no further issues found with washing machine at this time. ; used 1 W11165546 (VALVE) from stock
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/19/2024
Complaint washing machine will not turn on. I found unit has correct voltage and polarity getting to washing machine. Unit will need main control board user interface and door latch to fix. No further issues able to determine at this time as I cannot power on unit.; ordrng 1 W11322884 (Control) and 1 W11351738 (Ui) and 1 W11565030 (Latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Matthews, NC 28104
Jonathan J.
Job Details:
07/19/2024
"I replaced all previously ordered parts blue unit through with nitrogen compressor had a burnout condition Refrigerant, and system was a full charge upon arrival. No further issues found unit is cooling fine and producing a full frost pattern on both the evaporators as of right now. ; used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
JENN-AIR ICEMAKER
Model JUIFX15HX00
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/19/2024
"Complaint paper thin ice melts extremely quick. I found complaint true water level is extremely low water stream due to pressure is also extremely low. Will need water, inlet valve water level sensor and harness to repair.; rqstng P&A on 1 W11126268 (Harness) and 1 W11542867 (Pump w water level sensor) and 1 W10897719 (Valve assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/19/2024
"I replaced all previous previously ordered parts Operations, no further issues found at this time. No water leaking anywhere either."
We serviced a
GE REFRIGERATOR
Model PFSS5NJWASS
Near Springfield, MA 01109
Chris B.
Job Details:
07/19/2024
Complaint that the refrigerator is not cooling. Found heavy rodent issues and found voltage to compressor but no cooling. Quoted parts and labor. Mentioned to the customer that the price is a starting point because of the rodent issues theres a chance that would need more parts and more fees. Customer prefers to look into another unit. Collected trip fee.
We serviced a
MAYTAG REFRIGERATOR
Model PTB1753GRQ
Near Chicopee, MA 01013
Mike K.
Job Details:
07/19/2024
"Unit under lugged on arrival, plugged in and fan running, compressor is not. Compressor ohms out at 6,4,11 and verified 120vac coming to starter which shows a melt bulge on top. Old style starterQuoted for start relay/labor.. accepted. Collected in full via check # 4849; ordrng 1 WPW10398552 (Start relay assy)"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Enfield, CT 06082
Gary V.
Job Details:
07/19/2024
"Inspected and found motor has heavy vibration noise coming from the bearings, and unit faulting on HE for the thermistor, quoted and they will call"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, CT 06082
Gary V.
Job Details:
07/19/2024
"Installed tub ring and cycled, tested fine."
We serviced a
GE REFRIGERATOR
Model ZISS360DHASS
Near Suffield, CT 06078
Gary V.
Job Details:
07/19/2024
"Inspected and found evap fan not running, will order and return.; ordrng 1 Wr60x10074 (Fan motor evap)"
We serviced a
SAMSUNG RANGE
Model NX58M6630SS/AA
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/19/2024
"Found needed a new igniter, replaced truck stock and pre heated complete; used 1 12400035 (Igniter) from stock"
We serviced a
GE DRYER
Model GTDX100EM1WW
Near Easthampton, MA 01027
Mike K.
Job Details:
07/19/2024
"Unit not starting, all thermostats, fuses check fine, voltage verified at 249vac at terminal. Door switch, belt switch good. Found only getting 8vac to start button, 120vac at timer. Timer shaft is rounded, timer shaft cracked, needs timer and knob.Quoted timer/knob and labor approved. Collected in full via check #1431; ordrng 1 WE4M532 (Timer) and 1 WE01X20374 (Knob)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Easthampton, MA 01027
Mike K.
Job Details:
07/19/2024
"Right front light out, replaced all leds per service bulletin. All lights working"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near East Hartford, CT 06108
Ruben C.
Job Details:
07/19/2024
Checked unit found ice container blades seized and cracked ordering new container; ordrng 1 WPW10558424 (Ice container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Simsbury, CT 06089
Ruben C.
Job Details:
07/19/2024
Checked unit grinding noise replaced ice maker ran test button normal harvested and called for water; used 1 W11546935 (Ice maker) from stock
We serviced a
MAYTAG MAYTAG
Model MFX2570AEM0
Near Bloomfield, CT 06002
Ruben C.
Job Details:
07/19/2024
Checked unit found freezer door gasket is torn and slides were rough when opening frost is forming around front of freezer also drain hole is frozen will need food taken out of freezer on return ; ordrng 1 WPW10714545 (Freezer gasket) and 1 W11658402 (Slides)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, CT 06095
Ruben C.
Job Details:
07/19/2024
Replaced all parts tested operation normal ran cycle normal heated normally
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near York, SC 29745
Mitch H.
Job Details:
07/19/2024
"Confirmed purchase date and took picture of receipt. Found paint missing and peeling from inner part of dryer drum. Door also bowed out at center bottom. Ordering drum, inner and outer door and hinges. Advised customer that drum would be shipped directly to them and they would need to inspect drum and call to schedule.; ordrng 1 W10899578 (Drum) and 1 WPW10463967 (Inner door) and 2 WPW10362431 (Hinge)s and 1 W10861224 (Outer door) and 1 W10861521 (Door seal)"
We serviced a
KENMORE DRYER
Model ="417.97812702"
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/19/2024
Installed new bearing kit and belt and pully tested complete; dspstn on spec-tagged invntry: 1 137292700 BELT and 1 5303281153 BEARING KIT-REAR
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Easthampton, MA 01027
Mike K.
Job Details:
07/19/2024
"Unit not washing, drains/fills fine, but wash pump not running. Quoted for sump assy/labor. Accepted. Replaced sump assy and tests fine, verified motor operation and no leaks found; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/19/2024
Installed new latch and ran 5 mins of a cycle complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Monson, MA 01057
Chris B.
Job Details:
07/19/2024
Replaced part and unit working normal. Got proof of purchase in the pics.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Farmington, CT 06032
Ruben C.
Job Details:
07/19/2024
Checked unit found bolt on agitator very loose also basket was wobbling slightly replaced hub and replaced agitator bolt with one in my tool bag did have lock tight on bolt; used 1 W10528947 (Hub) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Bristol, CT 06010
Ruben C.
Job Details:
07/19/2024
Checked unit found door seal on dispenser had come off reinstalled seal tested operation normal
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Bristol, CT 06010
Ruben C.
Job Details:
07/19/2024
Replaced main control tested operation normal heating normally both bake and broil working
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT755SYR8FS
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
07/19/2024
Was checking tech sheet under kick plate found rat droppings and broken pieces of wires Cust has rodent problem.Explained contract doesnt cover rodents chew through wires.Took photos and cleared a mouse nest
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Attleboro, MA 02703
Aimee Z.
Job Details:
07/19/2024
Found torn gasket ; rqstng P&A on 1 W10830162 (Gasket right)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSC2324VF1
Near Mansfield, MA 02048
Aimee Z.
Job Details:
07/19/2024
Found the valve leaking from yellow 5/16 line replaced the valve and tested ; used 1 242252702 (Valve water) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Ware, MA 01082
Chris B.
Job Details:
07/19/2024
Complaint that the unit during sensing would give out the error code. Found error code F7E1. Found bad tachometer reading. This one was replaced before but seems to not work properly. Replaced part and ran diagnostic and tachometer test and all working properly. Did a calibration and all running normal.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Windsor Locks, CT 06096
Gary V.
Job Details:
07/19/2024
"Inspected and warmer then normal temp in ff, replaced air dam again. Please allow 24-48 hours for temps to regulate. Techline has already been contacted.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Windsor Locks, CT 06096
Gary V.
Job Details:
07/19/2024
Installed parts listed and cycled tested fine. Also informed customer her water temp is 110 degrees and is not hot enough for dishwasher to clean properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Amherst, MA 01002
Chris B.
Job Details:
07/19/2024
"Complaint that the refrigerator is not cooling properly in both the freezer and fresh food section. Found heavy buildup of ice in the evaporator again. Door gasket still sealing properly. Heating element working great showing reddish color when activated. Evidence that the heating element is not staying on long enough and compromising the evaporator. Will order parts. Customer mentioned that they are very vigilant that the doors are properly shut.; rqstng P&A on 1 W11545823 (Harness Wire) and 1 W11196400 (Control Board) and 1 WPW10383615 (Thermistor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Granby, MA 01033
Chris B.
Job Details:
07/19/2024
"Complaint that the washer has an error code. F8E3, F9E1, F3E2. Found bad control board. Replaced part and washer running normal. Ran diagnostic cycle and all tested normal."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Chicopee, MA 01020
Chris B.
Job Details:
07/19/2024
Replaced all parts and cycled the bake and all tested normal. Verified temp in diagnostic and tested normal.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near West Springfield, MA 01089
Chris B.
Job Details:
07/19/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, CT 06095
Gary V.
Job Details:
07/19/2024
Helper to other tech
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Windsor, CT 06095
Gary V.
Job Details:
07/19/2024
"Inspected and found air damper stuck open causing freezing in ff, replaced air damper and cycled.; used 1 W11164593 (DAMPER CNTRL) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/19/2024
Returned to install lid lock and lock harness. Installed parts ran unit. Unit filled and started waging. Watched unit run for awhile. Verified proper operation.
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Westfield, MA 01085
Mike K.
Job Details:
07/19/2024
Replaced control and unit tumbling and heating properly
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS3
Near Agawam, MA 01001
Mike K.
Job Details:
07/19/2024
"Looked at part before going to house as box looked too small, wrong part. Called office and found correct part, ordered and called cs to let know it will be next Friday. Price to remain the same.Had to leave message as she did not answer, the LS we had received incorrect part and correct part has been reordered, told her I was putting her in for next Friday am and to contact office if needed to changed or had questions.; ordrng 1 WPW10170987 (Glide assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Dudley, MA 01571
Jeremy B.
Job Details:
07/19/2024
Had full frost pattern on evaporator. Found door not closing causing frost and ice on evaporator causing poor cooling. Adjusted the hinges so the drawer would close properly. Tested all ok
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW0
Near Northbridge, MA 01588
Jeremy B.
Job Details:
07/19/2024
Washer bearing failure needs new baring in outer tub
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Sutton, MA 01590
Jeremy B.
Job Details:
07/19/2024
Found shorted broil relay. Needs a new control board
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Millbury, MA 01527
Jeremy B.
Job Details:
07/19/2024
Complaint leaking washer. Found leaking drain hose. Customer will replace the hoses as they are not factory.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
07/19/2024
Returned to install sump. Installed sump assembly. Ran unit to rest function. Verified proper operation and showed customer unit running. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GYNIFS
Near Lincolnton, NC 28092
Ryan S.
Job Details:
07/19/2024
Return to install water valve installed water valve test valve at door unit now getting water verified proper operation
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Dallas, NC 28034
Ryan S.
Job Details:
07/19/2024
Customer complained unit not running. Found long fill. Valve not working. Verified proper operation after installing part. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Shrewsbury, MA 01545
Jeremy B.
Job Details:
07/19/2024
Replaced dispenser assembly it was not closing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Shrewsbury, MA 01545
Jeremy B.
Job Details:
07/19/2024
Fridge still not defrosting evaporator is frozen over. Tested In diagnostic mode found open Bi-metal. Replaced Bi-metal and steamed evaporator. All tested ok ; used 1 WP10442411 (BIMETAL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Shrewsbury, MA 01545
Jeremy B.
Job Details:
07/19/2024
Complaint fridge not defrosting. Replaced control and user interface tested all ok at this time GW
We serviced a
WHIRLPOOL DISHWASHER
Model DUL300XTLB1
Near East Hartford, CT 06118
Gary V.
Job Details:
07/19/2024
"Inspected and found electronics shorted causing unit to turn itself on, parts show NLA."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Vernon, CT 06066
Gary V.
Job Details:
07/19/2024
"Arrived and installed motor but wrong parts were ordered because incorrect model was used from previous order, with incorrect info in ticket, put correct model and serial in ticket and now ordering correct parts. Will send back motor on return visit for credit. Will call with return date.; ordrng 1 W11543996 (Main acu) and 1 W11283592 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Tolland, CT 06084
Gary V.
Job Details:
07/19/2024
"Installed parts listed and cycled, tested fine."