Service History 107 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/31/2024

Found the ice maker off used the tested button harvested ice maker and filled with waterCwa if problem

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Medway, MA 02053

Aimee Z.

Job Details: 01/31/2024

"Found the evap in fridge block of ice cream, steamed out Need new fan and harness with new gasket right door torn ; ordrng 1 W10633627 (Fan) and 1 WPW10277799 (Harness thirmister) and 1 W11190819 (Cover) and 1 W10407212 (Gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW2

Near East Windsor, CT 06016

Gary V.

Job Details: 01/31/2024

"Inspected and found leak coming thru Gearcase, quoted and he will call if wants repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Meriden, CT 06450

Jeremy B.

Job Details: 01/31/2024

Compressor tripping off on overload and not cooling. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Fitting) and 1 W11504431 (Fitting) and 1 W11506635 (Fitting) and 1 W11504445 (Fitting) and 1 W11504447 (Fitting) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ellington, CT 06029

Gary V.

Job Details: 01/31/2024

"Inspected and found water feed line o-ring inside the connection leaking, and informed customer."

We serviced a

KITCHEN AID DISHWASHER

Model KDPM604XPS0

Near Sharon, MA 02067

Aimee Z.

Job Details: 01/31/2024

"F7e1 single speed mtr failure, needs wash pumpHeater has been replaced already; ordrng 1 W11345228 (Wash pump)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Huntersville, NC 28078

Robert A.

Job Details: 01/31/2024

Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found that the unit is not getting 240v from the wall. L2 (red wire) is only gettting 3v. There is an electrical issue that needs to be resolve first. The units terminal block wire has thermal damage as well and needs to be replaced. Im ordering the part for the return visit. The cx needs a new power cord and repair the outlet for the unit to work after repairing the terminal block.; ordrng 1 279318 (Terminal wires) and 1 279393 (Terminal kit)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Huntersville, NC 28078

Robert A.

Job Details: 01/31/2024

Cx said the unit has been replaced. I did not installed the ordered parts.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Mooresville, NC 28117

Robert A.

Job Details: 01/31/2024

Cx complaint that the units lower oven door has a hard time opening fully. I inspected the unit to confirm the complaint. I found the vent trim on the bottom has separated making it difficult to open the door fully. The unit needs a new oven vent and trim to resolve the issue. Im ordering the part to resolve the issue.; ordrng 1 W11598202 (Oven vent) and 1 W11598135 (Vent trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Easthampton, MA 01027

Mike K.

Job Details: 01/31/2024

"Recovered refrigerant and recovered a decent amount, replaced compressor and drier and pulled into vacuum. Held perfectly for over 10 minutes. Charged with 4.5oz r134a. Return line getting hot and feeling cool air in freezer. Cs to monitor.; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Iron Station, NC 28080

Ryan S.

Job Details: 01/31/2024

"Customer complained unit no working, Ui display is showing matrix of digits that are not in programming. Ui board bad, also found control board showing error with light codes. Also Ui plastic cover is coming off. Gave customer quote for repair for all parts which was 737.98. Also gave quote minus Ui plastic cover part, unit will work without part mostly just aesthetic issue. Shes beem dealing with almost since she bought it. Quote minus Ui cover panel is 569.01 ( which would be part W11460908 taken off 737.98 quote. Customer wanted to shop around. Informed customer trip fee will be deducted from total is she decides to repair within a week. Collected trip fee via card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mooresville, NC 28117

Robert A.

Job Details: 01/31/2024

"Cx complaint that the unit is intermittent cooling and showing a PF code. I inspected the unit to confirm the complaint. It is cooling fine at the moment. I ran multiple major load tests, none loss power. The outlet has been switched, still the same thing. The unit needs new control boards to resolve the issue. I quoted the cx and collected the service call by CC."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Springfield, MA 01104

Roger R.

Job Details: 01/31/2024

Unit working normal. No unusual noises. Found excessive suds in tub during testing. Recommend using less detergent and running CLEAN WASHER cycle to help reduce odors. F0E2

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Springfield, MA 01109

Roger R.

Job Details: 01/31/2024

Due to rust and tub damage this unit is not repairable. Contact service plan due to rust and damage from rust.. see photos. ; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fort Mill, SC 29707

Mitch H.

Job Details: 01/31/2024

Checked and found heater burnt. Ran diagnostics to confirm no other issues. Only stored error was F7E1 heating error. All other components operating properly. Ordering heater. Checked part availability and scheduled return for 2/2 PM ; rqstng P&A on 1 W10518394 (Heater)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 01/31/2024

"Removed and replaced heating element and thermal cutoff kit. Reassembled, tested, dryer heating and operating properly.; dspstn on spec-tagged invntry: 1 279769 THERMAL CUTOFF"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX10

Near Waxhaw, NC 28173

Mitch H.

Job Details: 01/31/2024

Tech was assigned as a helper;

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easthampton, MA 01027

Mike K.

Job Details: 01/31/2024

"Replaced console and ran normal cycle, went through fill and into wash fine. Cancelled and ran drain and spin, drained and went into full speed spin fine."

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Bristol, CT 06010

Jimmy R.

Job Details: 01/31/2024

Left message with customer to call office plz

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Chicopee, MA 01020

Mike K.

Job Details: 01/31/2024

"Unit is under 1yr wp warranty per service bench. Cs says unit is making humming noise again, she had moved it, heard a loud clink and noise came back after, though she dislodged what was done previously. Unit is cooling fine, no abnormal sounds heard. Pulled unit out and permagum in places that was installed last visit. Running conpressor/fans and nothing abnormal heard. Only thing noises is the damper motor.; ordrng 1 W11236851 (Diffuser)"

We serviced a

WHIRLPOOL OVEN

Model KFEG500ESS3

Near Vernon, CT 06066

Gary V.

Job Details: 01/31/2024

Concern is steam or smoke while in aqua lift clean cycle. Inspected and found customer put water in base and ran a self clean per manual instruct and unit steamed and burnt off residue inside oven and customer was unaware of this style operation. Cycled unit to 400 degrees in bake and all functions tests normal at this time.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near South Windsor, CT 06074

Gary V.

Job Details: 01/31/2024

"Installed new panels, and cycled found shifter fault, defective wash pump and failure to heat fault, ordering main acu for open relay in board for heat and another new wash pump, will call for return date.; ordrng 1 W11178672 (Wash pump) and 1 W11308811 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Windsor, CT 06095

Gary V.

Job Details: 01/31/2024

"Inspected and found compressor seized and tripping the overload, will order new compressor and return. Full Sealed system warranty.; ordrng 1 W11370574 (Compressor) and 1 876765 (Tube kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/31/2024

"Customer complained unit leaking from top around front. Upon arrival filled and drained unit. No leaks detected. Found fabric dispenser was damaged causing bezel to not secure to dispenser body, ordering fabric dispenser and bezel. Also found service pointer W11651001 on tub ring. Needs new style tub ring for leaks around fabric dispenser. Ordering tub ring also. Unit had different model number so changed model number, customer had receipt for warranty coverage. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11550898 (Bezel fabric dispenser) and 1 W11569112 (Fabric dispenser) and 1 W11590590 (Tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 01/31/2024

"Tested and confirmed complaint. When set to tap cold, both valves activate. When set to hot only cold valve works. Valves not activating properly. Ran diagnostics, no stored error codes. Ordering control, HMI, and valve. Checked part availability and scheduled return for 2/6 AM; ordrng 1 W11513246 (Control) and 1 W11643702 (HMI) and 1 W11513255 (Inlet valve)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Granby, MA 01033

Chris B.

Job Details: 01/31/2024

Complaint that the lighting is not illuminating properly. Found bad led in the fresh food drawer. Replaced part and unit working normal.; used 2 W10695459 (MODULE LED) from stock

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Mooresville, NC 28115

Robert A.

Job Details: 01/31/2024

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the wall outlet has correct voltage and polarity. The control is getting the correct volts as well. The unit needs a new UI panel to resolve the issue. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W10861510 (UI panel)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 01/31/2024

"Complaint washing machine leaks, almost every single cycle. I found complaint true I found holes in door gasket causing leak to occur. I replaced door gasket for holes in it. I also replaced dispenser assembly due to service pointer. I tested operations no leaking occurring. No additional issues foundat this time. Everything else is working properly as of right now.; used 1 W11314648 (BELLOW) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Hampden, MA 01036

Roger R.

Job Details: 01/31/2024

Ran diagnostics and found no error codes. Ran test cycle and that was good. Put a load in and ran on heavy duty with extra power setting off. Ran through a complete wash cycle. No abnormal noises at this time.

We serviced a

LG REFRIGERATOR

Model LFXS29626S/01

Near Hampden, MA 01036

Roger R.

Job Details: 01/31/2024

Installed new evaporator cover. Unit checks okay now no error codes.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hampden, MA 01036

Roger R.

Job Details: 01/31/2024

Found evidence of rodent damage at wire harness and insulation has been chewed and damage. Also may have unseen damage as well. Unable to repair due to rodents.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Matthews, NC 28104

Jonathan J.

Job Details: 01/31/2024

"Complaint unit is not making ice. Top shelf of the fresh food zone is over freezing food as well. I found icemaker has an E5 error code icemaker timed out. I found Phil tube is clear not frozen icemaker is cycling just fine. As of right now I suspect, the issue with icemaker or control board issue or three-way valve assembly issue occurring a loss of cooling in the freezer zone. Section potential. Advising customer to replace control board, three-way valve, solenoid and icemaker all at the same time. Customer declined repair here today is going to potentially look at replacement optionsas of right now"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Marshville, NC 28103

Jonathan J.

Job Details: 01/31/2024

I replaced harness performed a DLS calibration cycle discovered control board was not needed at this time. All functions are working properly washing just fine and agitating just fine and draining with no further issues found. Customer had a load of laundry going before I could fully depart.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 01/31/2024

"Removed old compressor and crimped in new connections for new compressor kit pumped unit down and recharged with r600, let unit run and found evap frosting up and unit getting cold. Advised customer to give unit 24hrs so temps can regulate advised putting water in freezer and fridge to make sure its cooling properly ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Glastonbury, CT 06033

Amanda R.

Job Details: 01/31/2024

Complaint making loud noise drain hose hitting back of unit rerouted hose level unit ran drain and spin

We serviced a

WHIRLPOOL 30' FDBM

Model WRF560SEHZ00

Near Meriden, CT 06450

Jeremy B.

Job Details: 01/31/2024

Installed new fan and its now running properly. Please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Meriden, CT 06451

Jeremy B.

Job Details: 01/31/2024

Washer making loud noise. Removed rotor and found slider damaged and rotor damaged and play in shaft of gear. Motor covered for 10 years quoted customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Meriden, CT 06451

Jeremy B.

Job Details: 01/31/2024

Found upper right door gasket tearing. Replaced all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290VEP8

Near Meriden, CT 06451

Jeremy B.

Job Details: 01/31/2024

Found the ice drawer stuck in place. Found right side ice bin rail stuck. Was able to thaw out and dry out rail and get ice bin to start sliding in and out properly. The freezer door is closing and sealing properly. If problem continues will need new ice drawer rails.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Cheshire, CT 06410

Jeremy B.

Job Details: 01/31/2024

Customers complaint is washer leaking. Tested several times and couldnt find a leak. After a while saw a small drip from supply hose. Recommend customer replace hoses.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Southington, CT 06489

Jimmy R.

Job Details: 01/31/2024

Installed all new parts and heated up a mug with water checked heating and magnetron is now coming on and unit is heating properly. Reinstalled microwave and unit is now working factory specs ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Southington, CT 06489

Jimmy R.

Job Details: 01/31/2024

"Tested unit and ran diagnostics checked for errors and found F0e3 over loaded f7e8 motor drive module over temp ran a self diagnostics cycle and washed and went threw properly, checked drive motor for over heating and did not see any sign of over heating checked resistance of motor and found reading 3.4 ohms motor should read 5-9.5 motor is out Of resistance, Checked slider and found ok rotor is operating normally also. will order new stator and a control advised once in we would call for return visit ; ordrng 1 W11195971 (Stator) and 1 W11621180 (Cntrl)"

We serviced a

WHIRLPOOL WALL OVEN

Model KODE500EBS20

Near Wolcott, CT 06716

Jimmy R.

Job Details: 01/31/2024

"Checked over oven and found unit erroring out and shutting down then taking a day or two to come back on, the unit would error out when customer would use it over 2 hrs then it would shut done and not come back on, Checked errors and found F1e1 internal oven am error, f6e0 user interface loosing power. Went threw unit again and could not find any issue looking at the harness and controls checked voltage and 240v is present spoke with tech support and was advised it is hard to checked unit with it working wile Im there unit would have to error out witch takes hrs was advised that the harness is prob whats heating up and we should replace it advised customer on replacing harness and mabe trying to run oven bc I get there to see if it will error out advised was not sure If the auth is still covering parts and labor she may have to call again to get another auth, will order new harness and main harness and run oven after fixing to see if issue returns Sr#7738370735 ; ordrng 1 W11245674 (Harness main) and 1 W11132988 (Harness) and 1 W10562910 (Harness eol)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Waterbury, CT 06704

Jimmy R.

Job Details: 01/31/2024

Installed new parts and checked unit found each burner now operating properly tested oven and unit is heating and working to factory specs

We serviced a

WHIRLPOOL OVEN

Model WGG755S0BH01

Near Waterbury, CT 06704

Jimmy R.

Job Details: 01/31/2024

"Tested unit and found bottom oven would not heat up and get to temp, checked ignitor and found coming on and glowing but not lighting, ohmed out ignitor and found faulty. Replaced ignitor and heated oven to 350 degrees unit is now lighting and getting to proper temp. Spoke with safety and advised what was wrong with unit they noted everything.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Chuck M.

Job Details: 01/31/2024

Customer complaint is that washer was making a grinding noise. Ran diagnostics and found no error codes. Ran automatic test cycle and washer checked ok. Inspected underneath and found shield broken and making contact with drive pulley. Removed broken piece from shield and tested. Washer checked ok. Ordered new shield. ; ordrng 1 W11409708 (Shield)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Chuck M.

Job Details: 01/31/2024

Arrived and customer stated that washer stopped working. Ran diagnostics and found error codes F9e1 long drain. F0e9 off balance pause. Ran automatic cycle and found motor is noisy. Ordered motor. ; ordrng 1 W11283592 (motor-drve)

We serviced a

LG DRYER

Model DLEX3470V

Near Mansfield, MA 02048

Aimee Z.

Job Details: 01/31/2024

He error codes for the humid sensor. Found is a error for the humidity in cloth Would need moisture sensor and harness Because age Cust not repairing Is running and heating .

We serviced a

MAYTAG RANGE

Model MES8800FZ5

Near Farmington, CT 06085

Chuck M.

Job Details: 01/31/2024

Customer complaint is that cooktop glass started melting and or chips. Took pics. Ordered cooktop. Took pics of customer POP and registration confirmation. Model/Serial sticker was removed. ; ordrng 1 W10751487 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, CT 06053

Chuck M.

Job Details: 01/31/2024

Customer complaint is that refrigerator door does not soft close. Explained to customer that door hinges are not soft close hinges. Customer states door has a squeak. Confirmed and applied lubricant. Door is not squeaking. Customer complaint is that glass shelves has minor scratches. Explained to customer that it is considered cosmetic and is not covered.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Glastonbury, CT 06033

Amanda R.

Job Details: 01/31/2024

Replaced all parts calibrated unit ran automatic test ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR and 1 W11454741 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Ludlow, MA 01056

Mike K.

Job Details: 01/30/2024

"Unit is under 1yr wp warranty, production date on serial rage of 09/2023. Gap along left upper edge of rf compartment caused by uneven floor, seals by raising left side, beyond what foot adjustment can take care of, not a malfunction of unit. Explained to cs they could raise left side of unit or sometimes reversing doors can be enough to resolve.Quoted for flipping doors and accepted. Switched doors and sealing fine."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chicopee, MA 01020

Mike K.

Job Details: 01/30/2024

"Cs does not have proof of purchase, just outside 1yr warranty, came iover from whirlpool with purchase date of March 20, 2023. Spoke with Nikki at office and she said to send it through.Unit had torn belt and broken belt guide on motor. Replaced motor and dryer kit. Ran unit on timed dry and functioning properly.Cs will contact lowes and attempt to get a copy of receipt.; used 1 279827 (MOTOR), and 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

GE REFRIGERATOR

Model GSHC5KGXGCS0

Near Holyoke, MA 01040

Mike K.

Job Details: 01/30/2024

"Complaint in notes was of not making ice, but cs says says has been making ice fine, not dispensing water, clicked on water selection and dispensing water fine. Cs used as well and verified operating. No additional charge at this time, assuming user misuse."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/30/2024

"Complaint dryer, making a horrible noise. I found dry belt at shredded and idler were locked up. I replaced. drive belt component kit. New belt was. List from used additional kit. No additional issues found everything is now working properly with no further issues.; used 1 4392065 (DRYER REPAIR KIT), and 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Clover, SC 29710

Mitch H.

Job Details: 01/30/2024

"Tested washer and found motor would not run. Tested and found capacitor bad. Replaced capacitor, ran component tests for agitate and spin, all working properly. Ran DLMS calibration and tested washer. All operating properly."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Windsor, CT 06095

Gary V.

Job Details: 01/30/2024

No answer on phone or at door. Office verified customer not available again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QKS00

Near South Windsor, CT 06074

Gary V.

Job Details: 01/30/2024

"Inspected and found multiple failures, inlet valve defective, compressor not longer working, drain pan heater needs to be replaced along with acu update, inlet valve is NLA."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/30/2024

"Her placed inner middle door glass after discovering there was flower debris all over the inner door pieces look like a batter of some sort, potentially reason for glass breakage. I replaced door hinges as well. I tested operations. No additional issues found with door everything is now working fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 01/30/2024

"Complaint, dishwasher keeps beeping and chiming and will not wash drain pump comes on. I found error code 7/2 wash motor, single speed, motor failure. I tested operations inspected for leakage no leakage occurring no additional issues. Found at this time with dishwasher. In ordering motor sump assembly.; ordrng 1 W11460946 (Sump assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 01/30/2024

"Two point washing machine will not progress past wash cycle. I found error code F8e1 no fill long fill I found after allowing washing machine to fill tub almost all the way full the cold water inlet valve dropped out I found solenoid was extremely hot to the touch when it dropped out. I found resistance value was open and as Val cool back down resistance, value went to six ohms of resistance kept getting higher. inspected waterlines are installed properly and there are no leaking occurring hot as hot cold as cold customer stated that she could never get clothing to be cold on tap cold setting prior to last visit by tech. I checked suspension rods are perfect. I checked gear case no leaking. No drive belt issues. No actuator issues. No capacitor issues. Found ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Holyoke, MA 01040

Mike K.

Job Details: 01/30/2024

"Replaced control and powering on. Ran normal cycle, hot/cold water lines were reversed, corrected. Unit went through fill and into wash fine. Canceled and drained fine. Ran drain and spin cycle and went into full speed spin fine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

SAMSUNG WASHER

Model WF42H5200AP/A2-01

Near Holyoke, MA 01040

Mike K.

Job Details: 01/30/2024

"Replaced door lock and an rinse/spin cycle, went through fill and into agitate fine, drained and went into full spin fine, door lock operating properly and door staying closed fine"

We serviced a

SAMSUNG ELECTRON DISHWASHER

Model DW80R9950UG

Near Agawam, MA 01030

Mike K.

Job Details: 01/30/2024

Replaced spray arm and attached securely

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/30/2024

Complaint lid will not latch washer will not work. I found latch plastics are broken found heavy soap and Sofner was poured in incorrect locations as well no additional issues seen or heard ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC604FSS00

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 01/30/2024

"Complaint refrigerator is leaking from the back. Has caused significant damage to the wall flooring throughout kitchen and cabinetry door gasket is shredding out and light has also failed in the freezer. I found complaints. All true. I am ordering door gasket. Found water is leaking from defective isolation valve And Im also ordering a three-point LED light for the freezer per service pointer. Technical Service Pointer #: W11460554 Rev M Action Required: MandatoryRelease Date: December 2023. ; ordrng 1 W11312191 (Valve), rqstng P&A on 1 W10917313 (Gasket) and 1 W11683243 (Led kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ludlow, MA 01056

Chris B.

Job Details: 01/30/2024

Complaint that the unit is not making ice nor dispenses water. Found water line closed. Unit working normal as it should just mentioned to the customer to have the water line turned on for proper performance.

We serviced a

WHIRLPOOL DRYER

Model Medb850yw2

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 01/30/2024

"Found element open. Removed and replaced element. Reassembled, tested, dryer heating and operating properly. Collected for repair on cc.; used 1 WP8544771 (Element) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Clover, SC 29710

Mitch H.

Job Details: 01/30/2024

Customer says that they had an issue with not being able to turn off or cancel a cooking cycle. Customer did not have unit connected to WiFi. Advised customer that solution for this issue is an over the air software update ( service pointer W11525545 ). Customer is going to download the app and get the unit connected for the update. Called Whirlpool safety SR#7738318702 advised them of finding.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near South Windsor, CT 06074

Gary V.

Job Details: 01/30/2024

"Inspected and found wash pump not running, checked voltage at wash pump and control and found inconsistent reading, ordering acu, harness connector for pump and will call with return date.; rqstng P&A on 1 W11690649 (Harness) and 1 W11305297 (Main acu), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cherryville, NC 28021

Ryan S.

Job Details: 01/30/2024

Customer complained unit working intermittently. Upon arrival found no error codes stored. Ran through service mode and when unit is put in spin the lights on the control board start to dim and sometimes cuts the whole machine off. Checked cap and shifter and both parts not cause. Motor and control board are defective. Quoted 708.48$.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Clover, SC 29710

Mitch H.

Job Details: 01/30/2024

"Drain hose had come loose from washer. Reattached, ensured clamp was on properly and securely. Tested washer, allowed to fill and drain several times to ensure no leaks. All operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LV4

Near Charlotte, NC 28214

Jeff L.

Job Details: 01/30/2024

Found bad control replaced control unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Mooresville, NC 28117

Robert A.

Job Details: 01/30/2024

Cx complaint that the unit does not finish cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 f7e1 f8e4 fAe2. The wash motor does not run. I replaced the sump assembly and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near Hebron, CT 06248

Jeremy B.

Job Details: 01/30/2024

"Icemaker not filling the ice bucket. Ice cream not 100% frozen. Freezer temp at 13 fresh food at 36. Compressor drawing .7 amps. Needs new compressor and system recharged. ; ordrng 1 W11582579 (Compressor), dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28214

Jeff L.

Job Details: 01/30/2024

"Replaced dryer kit belt rollers unit ran without any noises or squeaks, unit ran and checked okCall complete; used 1 4392067 (Dryer kit) from stock"

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNS02

Near Bellingham, MA 02019

Aimee Z.

Job Details: 01/30/2024

Installed new ice maker complete

We serviced a

GE M/W OTR

Model PEB72266SF2SS

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/30/2024

Found noisy and not heating built in needs diodeFound mag nla or not in stock other locationCust buying new

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/30/2024

Found the damper noisy; ordrng 1 WPW10594329 (Damper)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28213

Jeff L.

Job Details: 01/30/2024

Found sump assembly wash motor bad sump needs to be replaced.. customer decided to get new unit.Call complete

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/30/2024

Checked and found pantry board not working and wiring broken. Needs pantry board and wiring harness. Quoted customer for repair. Customer is going to think about it and make a decision.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/30/2024

"Disassembled dryer, removed and replaced drive motor, blower wheel and idler pulley. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL , used 1 279640 (Idler pulley) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Cornelius, NC 28031

Robert A.

Job Details: 01/30/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cornelius, NC 28031

Robert A.

Job Details: 01/30/2024

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11170317 CNTRL-ELEC , and 1 W11454741 GEARCASE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ashford, CT 06278

Amanda R.

Job Details: 01/30/2024

Keypad peeling back needs new console ; rqstng P&A on 1 W11460908 (Console)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Springfield, MA 01104

Roger R.

Job Details: 01/30/2024

"Found bad heater and also lint screen holder broken. Replaced defective heater and will order new lint screen holder with new screws that are also missing ; ordrng 1 W11086603 (Cover, lint filter) and 2 WP3387230 (Screw)s, used 1 WP3387747 (ELEMENT) from stock"

We serviced a

SAMSUNG WASHER

Model WA50R5200A

Near Springfield, MA 01109

Roger R.

Job Details: 01/30/2024

Error code 4C indicating water supply issue. Found water sensing tube had come off pressure switch reinstalled.

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW 0

Near Springfield, MA 01103

Roger R.

Job Details: 01/30/2024

Unable to get access to this unit at this time. Customer will call when unit is accessible. ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/30/2024

"Disassembled dryer, removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 01/30/2024

"Removed and replaced timer and installed hold down clips. Reassembled, tested, timer counting down and dryer operating properly but not heating. Checked and found that dryer only has 120V incoming power. Advised customer that they need to have wall outlet checked.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Roger R.

Job Details: 01/30/2024

Unable to get access to unit at this time. Customer will call when unit is available for service ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Putnam, CT 06260

Amanda R.

Job Details: 01/30/2024

Went over how to start unit and explained all leds will be on when first waking up control after pushing start only one led will be on and if it is blinking its either not started paused or lid interrupted cycle which then you have to hit the start button again

We serviced a

SAMSUNG RESIDENTIAL REFR

Model RF260BEAESG/AA02

Near Killingly, CT 06241

Amanda R.

Job Details: 01/30/2024

Water leaking from ff evaporator drain under ff crisper cooling Normally ; rqstng P&A on 1 DA82-01415A (Drain kit) and 1 DA97-12609C (Cover)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 01/30/2024

"Checked over dryer and found unit would not heat checked power to terminal block and 240v present 120v on each leg. Ohmed out thermal fuses and heater and found heater bad, removed faulty heater and replaced with new ran dryer threw a test cycle and dryer is now heating and operating properly. Advised customer on getting venting replaced the vent is crushed where it goes threw the wall and is blocking air flow and lint is building up. ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Canterbury, CT 06331

Amanda R.

Job Details: 01/30/2024

Fills and drains wash motor not coming on getting power needs new sump ; ordrng 1 WPW10482462 (Sump)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Bristol, CT 06010

Jimmy R.

Job Details: 01/30/2024

"Tested dryer and found unit not heating checked voltage and 120v on each leg and 240v across ohmed each thermal fuse and found thermal cut off bad causing no heat, replaced thermal kit and ran dryer found vent clogged with water due to vent sitting in a trench moved venting so it was up and flat checked air flow and unit is now flowing properly and working to specs ; used 1 279973 (THERMAL KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Thomaston, CT 06787

Jimmy R.

Job Details: 01/30/2024

"Installed all new parts and recalibrated machine wile running a calibration unit was now clunking louder when washing then before, checked Gearcase and found slop in shaft and washer for tub cracked causing unit to bang when agitating, will order new Gearcase and a new washer just incase the on is broken again advised we would call when in for return visit ; ordrng 1 W11449841 (Gearcase) and 1 W11553312 (Washer), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Torrington, CT 06790

Jimmy R.

Job Details: 01/30/2024

"Tested unit and found both sections not cooling found freezer at degrees and fridge at 60. Removed evaporator cover and found no frost pattern found when unit would try and pump it would back off never moving, checked compressor and found hot to touch compressor drawing .3 amps. Checked for leaks and could not see any checked with uv light and no leaking, Unit is going to need new compressor and checked for a leak with nitrogen will order compressor kit, couplers and lock prep advised when parts are in we would call for return visit ; ordrng 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 Lockprep (Blue glue for couplers) and 1 W11461499 (Proses tube)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Canterbury, CT 06331

Amanda R.

Job Details: 01/30/2024

"Not draining nothing stuck in drain pump replaced tested operation normal ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windham, CT 06226

Amanda R.

Job Details: 01/30/2024

F7e4 error code shifter bad replaced tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

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