Service History 106 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Winsted, CT 06098

Martino S.

Job Details: 06/27/2023

"Check unit found defective drain pump humming but not draining, replace drain pump and tested unit washing and draining to specs.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Manchester, CT 06040

Chuck M.

Job Details: 06/27/2023

Customer complaint is that control panel buttons are not responding. Attempted diagnostics and still no response. Attempted to reset power and no response. Customer stated that dishwasher starts randomly. Ordered control and console. ; ordrng 1 W11302460 (console) and 1 W11308807 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/27/2023

"Installed new cntrl due to unit not defrosting properly powered up unit and checked defrost operations, found unit now defrosting and cooling to factory specs"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/27/2023

"Tested washer and found unit not washing and not filling with water, ran diagnostics and found F0e5 error, ran step 52 and found unit making an awful grinding noise coming from rotor and stator filled unit back and found unit had leaked Gearcase oil and water due to Gearcase bearing bad, removed rotor and found unit rusted up and grinding, unit will need new Gearcase,rotor,stator and clutch to fix issue also may need new agitator if old one will not come off. Quoted customer for parts and labor they will just replace washing machine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/27/2023

Fresh food section not cooling properly and water dripping. Found frost build up in freezer like the door wasnt closed properly. Air ducts clogged with ice. Doors closing properly. Cleared away ice. Customer to make sure door stays closed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hebron, CT 06248

Jeremy B.

Job Details: 06/27/2023

Installed new control. All checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB02

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/27/2023

Installed new compressor. Pulled a vacuum then recharged with 47G of R600A. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Charlotte, NC 28208

Robert A.

Job Details: 06/27/2023

Cx complaint that the unit is leaking from the left side. I inspected the unit to confirm the complaint. I found a tear in the gasket on the left side. I replaced the gasket with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11498831 (Gasket) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/27/2023

"Tested unit and found machine would not wash ran a diagnostics an found error F8e4 over flow or float switch open ran unit thew a self test cycle and found water filling but unit only pumping very little water to move spray arm, checked voltage to wash motor and 120v checked water supply and tub is filling to float wash motor faulty. Will order new motor&sump parts tentative p/a ; ordrng 1 W11416363 (Sump&motor), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2568DEM00

Near Palmer, MA 01080

Roger R.

Job Details: 06/27/2023

"Fund unit had a frozen defrost drain in freezer, cleared ice and then cleared drain tube at machine compartment. All okay."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Springfield, MA 01104

Roger R.

Job Details: 06/27/2023

"Checked dryer for proper operation. Heating, tumbling and timer all working properly. No vent attached at the time"

We serviced a

GE RANGE

Model RGB745WEA8WW

Near Springfield, MA 01109

Roger R.

Job Details: 06/27/2023

While installing the new bake ignitor it broke and I used the truck stock ignitor along with the new burner tube. No charge for second ignitor. Sent broken part back. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Charlotte, NC 28262

Vincent O.

Job Details: 06/27/2023

Found water supply turned off causing not ice or water. Turned water on and tested. All functions check ok.

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS2

Near Andover, CT 06232

Jeremy B.

Job Details: 06/27/2023

Installed new motor all checks ok.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/27/2023

"Address is 60 Westfield rd. Unit out of warrantyUnit has been red tagged for gas leak, tag is listing back left burner as source.Turned gas on, verified getting leak at left rear burner, turned gas back off.Office would have to contact customer to schedule return when part comes in.Sister at house did not have payment, saved as estimate.Paid for service call. Explained they will need to call in to approve repair and payment would then be taken for repair. Estimate good for seven days."

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Northampton, MA 01060

Mike K.

Job Details: 06/27/2023

"F7e5, F7e1, speed fault, shifter faultGrinding when spinning was complaint.Quoted for actuator, accepted. Replaced and recalibrated, ran self diagnostic fine, ran drain and spin fine, paused and put wet load in, spun out fine.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Amherst, MA 01002

Mike K.

Job Details: 06/27/2023

"Clothes being left wetter then they use to. Cs had a load of towels in washer as an example, squeezing towel and getting it to drip water out, which is wetter then it used to be.Ran drain and spin, set spin speed at fast. Unit completed cycle fine, getting up to full speed.Had cs feel clothes at end and that was as she thought it should be.Checked error history, f2e1 only error (stuck key, key held too long) cleared history.Ran dlms calibration.Ran diagnostic cycle fine.Raised drain hose in stand pipe in case was siphoning back to unit.Did visual inspection of underside of unit, clear with no signs of leakage.Explained to customer about out of balance loads no spinning out fully and spin speed selection."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Waxhaw, NC 28173

Jeff L.

Job Details: 06/27/2023

"Found new dishwasher tub damaged on the top left corner, did not find damage during 1st inspection wasnt found until I had unit almost put back together. I showed customer damage she was upset and immediately called whirlpool customer service. She also called lowes to see if they would do something they gave her a case # 09846377. Customer said she isnt waiting on another tub, shes demanding a new dishwasher from retailer At this time Im gonna close the ticketCompleteSR# 7736636690 spoke with Austin tech support"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Windsor, CT 06095

Gary V.

Job Details: 06/27/2023

"Inspected and found auger motor yoke not engaged to the ice bucket yoke, adjusted and tightened, cycled, unit now dispensing ice. Tested fine."

We serviced a

MAYTAG REFRIGERATOR

Model WRS315SD8Z

Near Windsor, CT 06095

Gary V.

Job Details: 06/27/2023

"Concern unit seems to be over running. Inspected entire unit, all fans running, compressor pumping properly, complete frost pattern, air damper opening and closing properly, air damper was noisy and quoted. No other functional problems detected at this time. Set temps at recommended and cycled. Tested fine. 30 days on trip fee."

We serviced a

LG REFRIGERATOR

Model LMX25964ST/00

Near Suffield, CT 06078

Gary V.

Job Details: 06/27/2023

"Inspected and found compressor no longer pumping properly, quoted and they will call."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Charlotte, NC 28269

Vincent O.

Job Details: 06/27/2023

"Installed all parts listed. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W10902814 WASHPLATE , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28262

Vincent O.

Job Details: 06/27/2023

Installed new heater assembly. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Smyrna, SC 29743

Mitch H.

Job Details: 06/27/2023

Replaced refrigerator door gasket. Used heat gun to form gasket and ensure proper seal. Checked freezer gasket and found a gap at bottom. Again used heat gun to form gasket. Both gaskets now contacting and sealing properly.

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW0

Near Belchertown, MA 01007

Chris B.

Job Details: 06/27/2023

"Complaint that the unit is not washing correctly. Found error code F4, E11 and E41 found bad inlet valve and control board. Quoted parts and labor. Customer will think about it well. Customer has 7 days to waive trip fee into labor."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 06/27/2023

Replaced compressor vacuumed system recharged with 5oz of r134a set temps at recommended explained need to wait 2r hours before putting food inside unit and to make sure it freezes

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Winsted, CT 06098

Ruben C.

Job Details: 06/27/2023

Helped on stacked dryer to replace drain pump tested operation normal after replacing pump

We serviced a

WHIRLPOOL WASHER

Model WFW88HEAW0

Near Enfield, CT 06082

Gary V.

Job Details: 06/27/2023

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED5820SW0

Near Enfield, CT 06082

Gary V.

Job Details: 06/27/2023

"Inspected and found open thermal fuse, quoted and he will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Enfield, CT 06082

Gary V.

Job Details: 06/27/2023

"Inspected and found ff door not sealing properly causing condensation and moisture in ff compartment, sealed of door gasket and cabinet, and tested fine."

We serviced a

KITCHENAID RANGE

Model KDRS467VSS05

Near Manchester, CT 06040

Chuck M.

Job Details: 06/27/2023

Customer complaint is that control panel and knobs get very hot after oven use. Ran diagnostics and found no error codes. Found blower motor shuts off when oven is turned off. Blower relay opens when oven is turned off. Ordered relay board. ; ordrng 1 W10852104 (cntrl-elec)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/27/2023

"Tested unit and found freezer section holding temp and fridge getting warm, checked evaporator and found lower part had a good frost pattern and had been melted wile in a defrost but half way up evap was frozen over and not defrosting. Placed unit into a defrost cycle and heater is coming on but not staying on long enough to melt entire evaporator, cleared and melted ice checked main cntrl and found unit had old control witch is causing a short defrost cycle will order new cntrl and return with part ; ordrng 1 W11546609 (Cntrl)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28227

Vincent O.

Job Details: 06/27/2023

Found springs creaking when door opens. Greased springs. Tested and verified proper operation. All functions check ok. This brand new construction and home is vacant.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Lexington, NC 27292

Jenn F.

Job Details: 06/27/2023

Installed new door and lower switch assy. Tested ok.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/27/2023

"Tested and ran dryer. Found noise coming from motor and blower wheel. Ordering motor, blower and clips.; ordrng 1 WPW10349492 (Blower wheel) and 1 W11094983 (Motor) and 2 WPW10121316 (Clip)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Enfield, CT 06082

Gary V.

Job Details: 06/27/2023

"Inspected and found,cam and pulley worn out, replaced and tested fine.; used 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIH03

Near Springfield, MA 01118

Roger R.

Job Details: 06/27/2023

"Found unit not defrosting properly. Forced defrost and unit heated. This indicates the heater circuit is working but the control is not. Also unit has a broken freezer door switch. Replaced switch and ordered new control. ; ordrng 1 W11212392 (Control, main), used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Charlotte, NC 28205

Vincent O.

Job Details: 06/27/2023

Found unit only getting partial frost pattern indicating inefficient compressor and/or evap restriction. Order and replace evap and compressor. Customer also complaining of damage to cabinet. Took pics. This is cosmetic and is not causing functional issue. Cabinet is not repairable. ; ordrng 1 W11580057 (Compressor) and 1 2XEXTRA (2XEXTRA) and 1 W11578004 (Evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB00

Near Matthews, NC 28105

Jeff L.

Job Details: 06/27/2023

Found freezer door gasket loose at the bottom allowing warm air to get into refrigerator. I also found some sticky substance on the top of freezer gasket to the point where it was acting as glue pulling gasket away from frame. I reattached gasket at bottom I also wiped up and cleaned the sticky substance and now the gasket is touching frame. I also advised customer to always close the door by grabbing center of handle and pushing shut securing it. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Charlotte, NC 28270

Jeff L.

Job Details: 06/27/2023

dishwasher leaking outside of left side corner.. I ran dishwasher without any signs of water leakage did find a little deformity in door seal so I went ahead and replaced it. Part#W11483553 door seal. All other components are working and operating normally..(Call complete); used 1 W11483553 (Door gasket) from stock

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Middlebury, CT 06762

Martino S.

Job Details: 06/27/2023

"Check unit as per customer unit not heating properly and timer going down then shuts off. Vent checkout clean and venting properly indoors, ran unit on time dry cycle unit works normal, clean sensor and ran normal cycle with wet clothes unit working normal no problem found. Customer clean vent before arrival for service which may have solve the issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Bristol, CT 06010

Martino S.

Job Details: 06/27/2023

"Check unit found not defrosting ice buildup up on evaporator, melt ice down and found wire connector to heater came out not connection and thermistor fallen out of holder. Reconnected wire connector to heater, reinstalled thermistor in holder on to tubing and check unit working correctly."

We serviced a

LG REFRIGERATOR

Model LFX25973D/00

Near Pomfret, CT 06259

Amanda R.

Job Details: 06/27/2023

Freezer ice maker turned off showed customer how to turn on pressed reset button it did fill with water freezer evaporator drain clogged with ice build up needs new drain tube ; ordrng 1 AJR74125001 (Drain tube)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SG/AA

Near Bolton, CT 06043

Chris B.

Job Details: 06/27/2023

Complaint that the unit is not making ice. Ran diagnostic ice maker cycle and ran through and called for water. Adjusted the temperature on the fresh food section to 39* from 41* degrees that was set. Found no issues with the ice maker only temp set needed. Collected trip fee. Mentioned to the customer to keep an eye on the ice for the next few days. Customer has 7 days to waive trip fee into labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mint Hill, NC 28227

Vincent O.

Job Details: 06/27/2023

Found unit has no frost pattern indicating bad compressor. Checked compressor and found compressor seized and blowing overload. Order and replace compressor. ; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, NC 28216

Robert A.

Job Details: 06/27/2023

"I installed the ordered part and tested the unit for the cx. The unit did not spin during a service cycle or diagnostic cycle. I ran a manual spin test and lifted the lid and found the washplate is spinning independently from the basket. The hub drive is stripped. I removed the washplate and attempted to replace the hub drive, its seize to the gear case. The gear case shaft is worn out as well. The unit will need a new basket, wash plate, gear case and hub drive to resolve the issue. Im ordering the parts for the return visit. Please 2 ct the return visit.; ordrng 1 W11454372 (Gearcase) and 1 W10521298 (Basket) and 1 W10528947 (Hub drive) and 1 WPW10215115 (Washplate), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

We serviced a

WHIRLPOOL WALL OVEN

Model GMC305PDS2

Near Huntersville, NC 28078

Mark C.

Job Details: 06/27/2023

Unit is not closing due to warn hinges. ; rqstng P&A on 1 WP4455525 (Hinge) and 1 WP4455524 (Hinge)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 06/27/2023

Customer complained of loud noise. Found out by conversation its from out of balance spinning. Ran unit several times and unit wasnt out of balance empty. Informed customer to stop unit and evenly dispute clothes of it happens again and to read owners Manuel about load in small heaps evenly. Suspension is good and unit ran through all functions in service mode. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Southwick, MA 01077

Mike K.

Job Details: 06/27/2023

"Unit is under 1yr wp warranty per service bench.Right rf door gasket is split, magnet coming out; ordrng 1 W10830162 (Door gasket)"

We serviced a

GE WASHER

Model GTW465ASN1WW

Near Agawam, MA 01001

Mike K.

Job Details: 06/27/2023

"When fills starts clicking and doesnt wash. Clicking is coming from the mode shifter, when pushed by hand unit did start to go to next part of cycle. Oil spray over shifter , belt cam. Unit will need a new gear case, shifter and belt, quoted, denied.Customer did have a bad experience with our company, so I verified my findings and quote with Randy who concurred with issue and resolution."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near West Springfield, MA 01089

Mike K.

Job Details: 06/27/2023

Short stuck between washplate and tub. Washplate but would not break free with drill or impact driver.Was able to pry plate enough to free.Washplate has a little warp to it.Recalibrated and ran test cycle fine.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Westfield, MA 01085

Mike K.

Job Details: 06/27/2023

"Reciept shows shipped date of 6/22 ordered 6/15, no other date showing installation though other parts (washer hoses/ dryer cord showed 6/24 date)As only receipt explained had to go by date on appliances of 6/22. Has extended warranty and will call them to set up call.Took photo of reciept."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Thompson, CT 06277

Angel R.

Job Details: 06/27/2023

"Found IM dead, will order new one. ; ordrng 1 W10873791 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Worcester, MA 01602

Amanda R.

Job Details: 06/27/2023

Unit not cooling since last October pressurized system with 140 psi of nitrogen after twenty mins psi psi was dropped 15 called tech support 7736669735

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bristol, CT 06010

Martino S.

Job Details: 06/27/2023

"Ran diagnostic to verify noise as per customer unit works normal no unusual noise. Put clothes to was with maximum water lever unit wash rinse and spin normal no unusual noise. Examine unit underneath and remove wash plate and check for coins or loose objects nothing found, unit working to specs."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Worcester, MA 01610

Angel R.

Job Details: 06/27/2023

"Belt snapped, replaced with TS. Tested ok.; used 1 341241 ( BELT) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FCRE3052AWH

Near Worcester, MA 01609

Angel R.

Job Details: 06/27/2023

Found glass cooktop cracked on right front burner. Will order new cooktop. Customer says this the second time the cooktop has cracked on the same spot.; ordrng 1 5304514991 (Cooktop)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Worcester, MA 01604

Angel R.

Job Details: 06/27/2023

"Ran diagnostics,found F7E1 basket speed fault. Actuator has been replaced, will order new one as well as control.; ordrng 1 W11411581 (Control) and 1 W11212745 (actuator)"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Millbury, MA 01527

Angel R.

Job Details: 06/27/2023

"Installed UI, tested ok."

We serviced a

MAYTAG DISHWASHER

Model MDB6701AWQ

Near Harwinton, CT 06791

Martino S.

Job Details: 06/27/2023

Replace safety recall heater-kit part # W10327037 then check unit for leaking and confirm unit working to specs. Part sent to customer from warranty company.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near East Longmeadow, MA 01028

Roger R.

Job Details: 06/27/2023

Installed new parts for right rear burner due to not igniting properly. Checked operation and unit working correctly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Monson, MA 01057

Roger R.

Job Details: 06/27/2023

Installed new main control due to nit not defrosting properly. Checked heater circuit was okay at 72 ohms.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Palmer, MA 01069

Roger R.

Job Details: 06/27/2023

Customer complaint of chemical odor from refrigerator. Disassembled unit and found no abnormalities. Freezer section checks okay no burnt wires or internal damage. Frost pattern was good and checked defrost heater circuit all okay. Checked back of unit also and that was okay as well. Found no issues with unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Westfield, MA 01085

Mike K.

Job Details: 06/27/2023

"Top and freezer leds are out, side led are working. Replaced rear light left side on top, all lights came on.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W11462342 (LED MODULE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/27/2023

Fresh food ice maker not working and freezer ice maker leaking. Found E5 in fresh food section. Fill tube frozen. Needs new valve and ice maker. Fill tube is damaged at bottom ice maker causing leak. Needs fill tube and ice maker. ; ordrng 1 W11598790 (Fill tube) and 1 W11578780 (Icemaker) and 1 W11658802 (Icemaker) and 1 W11579561 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Lexington, NC 27295

Jenn F.

Job Details: 06/27/2023

Complaint leaking at the ice maker and valve. Found ice build up on top of ice maker causing the ice maker to leak. Inlet valve is cracked leaking. Needs new inlet valve order part. ; ordrng 1 WPW10238100 (Valve)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Coventry, CT 06238

Chris B.

Job Details: 06/27/2023

Complaint that the lit latch is broken and error code is present. Found low flow error code bad inlet Valve. Will order parts for a return visit.; ordrng 1 W11614513 (Water Housing Valve Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mansfield, CT 06268

Chris B.

Job Details: 06/27/2023

Complaint that the unit is not washing properly. Found bad wash pump. Replaced part and unit running normal. No leaks detected.; ordrng 1 W11025157 (Wash Pump)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Charlotte, NC 28207

Robert A.

Job Details: 06/27/2023

"Cx complaint that the unit is still not preheating efficiently. I inspected the unit to confirm the complaint. The broil still works fine but the bake function is not lighting. There are no pan or dishes in the bottom drawer making contact its the igniter. I noticed the igniter is not sparking while its clicking. I replaced the igniter with one from TS. The unit preheated fine. I tested it with the cx 3 times (350 & twice at 400). I let the unit reach the set temp then opened the door to let it cool down and start another preheated cycle. The igniter sparked immediately every time after installing the new one. The cx wants to repair the igniter by himself, he will buy and install the part. I removed the new part and quoted the cx for the repair just in case he wants us to repair the unit.; ordrng 1 WPW10324262 (Igniter)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBR2088HES

Near Charlotte, NC 28207

Robert A.

Job Details: 06/27/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ware, MA 01082

Chris B.

Job Details: 06/27/2023

Complaint that the unit is not washing properly. Found bad lower wash Arm and no heating. Verified voltage of 120v to the heating element but no heat. Bad heating element and wash arm. Dishwasher heating element can be easily serviced through the back where the counter has an opened area. Found no issues with the wash pump.; ordrng 1 W10518394 (Heating Element) and 1 WPW10491331 (Lower Wash Arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Eastford, CT 06242

Amanda R.

Job Details: 06/27/2023

Not cooling good in either section heavy frost on evaporator not going into defrost manually defrosted evaporator checked heater connections all good quoted for new evaporator thermistor and control

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Woodstock, CT 06282

Amanda R.

Job Details: 06/27/2023

Motor not running getting 120v out of control new sump defective need to reorder ; ordrng 1 W11087376 (Sump)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28217

Robert A.

Job Details: 06/27/2023

"Cx complaint that the unit is rattling. I inspected the unit and confirmed the complaint. The unit tumbles, heats and has good airflow. The rattle is from the front rollers. They are in good condition but they make noise when the drum rotates on them. I switched the front rollers positions and tested the unit for the cx. Theres no more ticking or rattling, The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/27/2023

"Customer complained of squeezing noise and shaking, found suspension bad and part of one rod broken off. Found belt stretched out. Replaced belt from ts. Ordering suspension, scheduled return call for 6-30-23 pm. ; ordrng 1 W11396716 (Suspension)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Gastonia, NC 28054

Ryan S.

Job Details: 06/27/2023

"Customer said that washer dont have any power when washing, but would spin fine. Upon inspection found new style actuator wasnt seating in cam. Replaced actuator from ts. Reassembled and unit now washing properly. Verified proper operation. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Belmont, NC 28012

Ryan S.

Job Details: 06/27/2023

"Customer complained of noise during spin. Found cam cracked. Replaced cam and ran spin with wet towels. Unit now quiet.,verified proper operation. ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/27/2023

"Customer complained unit still collecting on top of freezer door gasket. Checked gasket on all doors and gasket is sealed properly, put dollar bill in galsket and closed all door and seal is tight because dollar cant be pulled dont easily. Mullion is not hot to touch. Doors are level, on last call had put food grade sealant in small gaps in frame at door and effected area, sealant is still in place and has closed up area. No water is draining from anywhere, no drain lines closed and no water anywhere else. Called techline, was on hold for over an hour but was ahead of schedule so stayed on hold. techline had a fix due to new issue no service pointer yet, was told to order 2x part #w11159728 foam gaskets and was emailed instructions. Will check email for instructions when they arrive. Sr# 7736724918. Scheduled return call for 7-6-23 due to customer being out of town u till the 6th. ; ordrng 2 w11159728 (Foam gasket)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pineville, NC 28134

Ryan S.

Job Details: 06/27/2023

Retuned to install parts ordered. Installed control and Ui. Reassembled and ran bake and ran microwave to test function. Verified proper operation. I formed customer to hook up Wi-Fi to help with issues in future. Verified proper operation.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pineville, NC 28134

Ryan S.

Job Details: 06/27/2023

Came to install parts ordered by previous tech. Installed parts and reassembled unit. Ran unit microwave and oven to test function. Verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Palmer, MA 01069

Roger R.

Job Details: 06/27/2023

Installed new motor and blower wheels as blower wheel was stripping on motor shaft and not able to remove

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/27/2023

"Installed new bulb and cam. Light now working but door still not closing properly keeps making a clicking popping noise. Needs new door. ; rqstng P&A on 1 13107888SQ (Door), dspstn on spec-tagged invntry: 1 W11602886 LED MODULE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290VEP8

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/27/2023

Found defrost drain clogged causing water to leak out the bottom. Cleared ice and replaced drain tube.; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1FOUND DIS

Near Monroe, NC 28110

Jeff L.

Job Details: 06/27/2023

"Found wash motor locked up, unit was filling and draining normally went ahead and replaced sump assembly part # W11025157 ran unit thru test cycle all components are operating normally no leaks. Unit ran and checked ok(Call complete); used 1 W11025157 (Sump assembly) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model W0C54EC0HS04

Near Unionville, NC 28110

Jeff L.

Job Details: 06/27/2023

Found control board just continuously clicking when activated and no other operations were happening just constant clicking coming from control board. I advised the customer to keep breaker off to unit when not using or st home because it doesnt matter if you put microwave into operation or not the clicking continued. (Safety reasons) part number needed is W11325603 $232.76 and labor $239.00; ordrng 1 W11325603 (232.76) and 1 2xframe (2xframe)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Spencer, MA 01562

Amanda R.

Job Details: 06/27/2023

Ff light switch broken ; ordrng 1 W11384469 (Light switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Worcester, MA 01606

Amanda R.

Job Details: 06/27/2023

Strike missing from brand new unit reattached new strike tested LOCKING normally ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/27/2023

"Tested unit and found customer hearing noises from unit and machine not spinning out, ran a wash cycle and found unit had been going off balance causing noises also unit was not level causing it to bang around. Adjusted legs and level unit gave customer Ed on how to load and what noises unit will make when washing, spun unit out and all operations are now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Charlotte, NC 28215

Vincent O.

Job Details: 06/27/2023

Customer complaint of unit not completing cycle. Found shipping materials still in place under machine causing friction on drive system. Removed shipping material. Calibrated control. Ran diagnostics and verified proper operation of all components. All functions check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB1

Near Charlotte, NC 28215

Vincent O.

Job Details: 06/27/2023

Installed new control. Turned unit on and verified proper heating. Turned unit off and verified unit cools. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Huntersville, NC 28078

Mark C.

Job Details: 06/27/2023

Installed new drive train placed unit into calibration unit is fully operational.; used 1 W10913953 (Actuator) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mooresville, NC 28117

Mark C.

Job Details: 06/27/2023

Unit is showing a f3e2 due to a kink in the pressure hose. Adjusted hose unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/27/2023

"Replaced control, gear case and cam. Reassembled, ran calibration. Tested, washer operating properly.; used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 06/27/2023

Checked and found crisper drawers binding and hard to pull out. Lubricated tracks and retested. Still binding. Found that bind is happening because shelf and drawer brackets only have a pin on the left side causing brackets to shift to the left when drawers are pulled out. Refrigerator is designed this way. No pin or slot for pin on right side. Explained to customer that refrigerator is designed this way and there is no way to change it.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near York, SC 29745

Mitch H.

Job Details: 06/27/2023

Checked and found dispenser not working. Has had rinse aid in dispenser since February and not used any. Ordering dispenser.; ordrng 1 WPW10428217 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lexington, NC 27292

Jenn F.

Job Details: 06/26/2023

"Buttons on the console not responsive. Found the ui board not attached to the console. Secured ui, no error codes found. Ran diagnostic unit operations tested ok. Ran calibration. Unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Cornelius, NC 28031

Mark C.

Job Details: 06/26/2023

Installed new harness unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/26/2023

"Installed new parts and ran machine threw a wash cycle, found lid now locking. Ran wash and unit now washing and operating to specs; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FME804

Near Charlotte, NC 28216

Robert A.

Job Details: 06/26/2023

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found no ice in the bin. I ran a harvest cycle and the unit completed the harvest cycle and dispensed water. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Robert A.

Job Details: 06/26/2023

"I installed the ordered parts and tested the unit. Still no water dispensing into the IM. I checked voltage at the control. P3-4 & p1-2 at the control has 122v when water is dispensed but nothing when water is sent to the IM. I assumed it was a control issue for not having voltage at the p3-4 & p1-2 connectors. When I left the unit I looked at the tech sheet again and seen power going directly to the IM not from connector of the water valve. I called techline to document the issue, they recommended trying the airmen again and checking continuity of the tan wire from the IM to the valve. The issue is not the control board. Im ordering another IM and will check the tan wire for voltage and call techline again if there are issues. Im ordering the part for the return.; ordrng 1 W11546935 (Ice maker)"

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