We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Palmer, MA 01069
Chris B.
Job Details: 09/16/2024
Replaced all parts and ran three diagnostic cycles and all working normal. Ran drain and spin and all good.
We serviced a
KITCHENAID DISHWAHER
Model KDTM404KPS2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 09/16/2024
"Complaint noise that comes and goes like a fluttering during operation not consistent throughout the entire cycle. I found noise is caused by the diverter disc, turning to an off state, causing disc to flutter normal operation left wash motor with customer no need to install no error codes and fault history no problems seen or found at this time. customer has an open floor plan, amplifying noise of dishwasher."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 09/16/2024
"A replaced motor sump assembly noticed drain was never properly installed originally when unit was installed. Missing clip loop is completely not connected advising customer to contact installation company they used to fix their mistake missing clip. By missing the clip, it can cause water to back up into the dishwasher from sink. Dishwasher is operating normally and working properly as of right now no additional issues found no leakage occurring. Ran through a quick wash cycle with no issues ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dallas, NC 28034
Ryan S.
Job Details: 09/16/2024
Customer complain unit is off-balance brand unit found unit is not off-balance check suspension suspension is good customer proper loading procedures and how to unit and rearrange clothes if needed. Verified proper operation . informed customer if returning for the same issue and no functional failure is found. Customer will be charged trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Dallas, NC 28034
Ryan S.
Job Details: 09/16/2024
"Customers complained unit not cooling properly. Found freezer frosted over. Found thermistor broken wire and heater broken wire at connection. Ordering heater with harness, thermistor and thermistor clip. Also ordering freeze light. Informed customer office will call when job is authorized and parts come in. Informed to turn unit off day prior to return call to defrost. ; rqstng P&A on 1 W11650661 (Heater w harness) and 1 W11602886 (Freezer light) and 1 W11437914 (Thermistor clip) and 1 WP2188820 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11
Near Gastonia, NC 28052
Ryan S.
Job Details: 09/16/2024
"Returned to install auger motor, divider , washer and yoke. Ran unit and dispensed crushed ice and whole ice. Verified proper operation."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1814LW0
Near Northampton, MA 01053
Mike K.
Job Details: 09/16/2024
"Building A-1 apartment 202, door on left , Door 1.Unit leaking drain n rf, found evap drains n clogged, cleared and ran water down drain with no issue."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPHF2399PF7A
Near Northampton, MA 01060
Mike K.
Job Details: 09/16/2024
"Cs has heard a knocking sound all day, previously it was the icemaker. Found a cube jammed in the icemaker, so it could not complete cycle, removed cube and noise is gone. Being that it has happened repeatedly Quoted for icemaker/labor. Denied. Collected for service call boy and left icemaker in off position."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE05
Near Charlotte, NC 28277
Jonathan J.
Job Details: 09/16/2024
Left compressor evaporator core with customer issue is a defrost based issue unit not going in a defrost for upper evaporator not going in defrost for lower evaporator. Both are frozen over started within two months of customer owning product. I am ordering control for misters and evaporator fan motor for freezer zone and all associated parts. no sealed system issues found today. Will need a 2X timeslot as unit is a built-in refrigerator Office to call customer when all parts come in. Customer is aware that he may need to power off unit 24 hours before arrival or more depending on level of ice buildup on a evaporator course. I will need a helper when removing freezer door to line up freezer door when putting it back together ; ordrng 1 W11712700 (Insulation) and 1 W11661569 (Thermistor) and 1 W10555480 (Sheild) and 1 WP2163777 (Evap fan mtr) and 1 W11649686 (Thermistor) and 1 W11396715 (Fan mtr) and 1 WPW10624574 (Control) and 1 WPW10739408 (Control)
We serviced a
SAMSUNG DRYER
Model DV448AEP/XAA
Near Northampton, MA 01062
Mike K.
Job Details: 09/16/2024
Replaced belt and idler pulley. Tested in timed dry and unit is tested making and heating fine; dspstn on spec-tagged invntry: 1 6602-001655 BELT and 1 DC93-00634A IDLER PULLEY
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Hartford, CT 06105
Jeremy B.
Job Details: 09/16/2024
Middle rack pulls out but falls down to the ground. Found the clips. Wheels came off track. Was able to pop clip out and get the rack to move properly. All checks ok.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near West Hartford, CT 06117
Jeremy B.
Job Details: 09/16/2024
Installed new motor and wheel. Cleaned lint out of lint chute all checks ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near West Hartford, CT 06110
Jeremy B.
Job Details: 09/16/2024
Installed all new lets ran self test and no errors found all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/16/2024
"Removed freezer door, bin and shelf. Replaced left and right door slides and door gasket. Reassembled, checked door operation and ensured proper seal around full perimeter of door. All operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/16/2024
Checked and confirmed dry setting was correct per service pointer W11705834C. Called tech line spoke to Chris SR# 7739922649. He had no other recommendations. He is deeming the dishwasher unrepairable.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/16/2024
Complaint dryer making abnormal noise. I found drive belt was freed out causing belt to slap against wall of dryer causing The noise. Replaced component kit tested operations dryers operating quietly now. No further issues found with dryer at this time. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL MICROWAVE OVER
Model WMH31017HS3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/16/2024
"Took microwave down, disassembled and removed cover. Found capacitor was also burnt and not working. Quoted customer for parts. Checked part availability and scheduled return for 9/20 PM. Customer requested after 3 pm if possible. Will install all parts on return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode), dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff577kps02
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/16/2024
Evaporator fan motor assembly found lots of foam insulating material yellow foam was causing fan blade to not spin properly all the time I removed no additional issues found with refrigerator at this time. All operations are normal as of right now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLz00
Near West Hartford, CT 06119
Jeremy B.
Job Details: 09/16/2024
Arrived and refrigerated was moved to the basement and the doors removed and left off. Removed old compressor and Installed new compressor and filter drier. Was piping it all up to before I brazed it to make sure filter drier would clear the drip pan on top of compressor and the aluminum cap tube broke off with about 1 feet inch sticking out. Can not complete repair. Called tech support documented my findings unit not repairable SR#7739917839
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Charlotte, NC 28278
Mitch H.
Job Details: 09/16/2024
"Disassembled, removed and replaced main control and HMI. Reassembled, tested, washer now operating properly."
We serviced a
KITCHENAID M/W OTR
Model KMHC319ESS06
Near Charlotte, NC 28278
Mitch H.
Job Details: 09/16/2024
"Builder took microwave down and will reinstall. Removed and replaced blower fan. Tested, fan operating properly with no unusual noises."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Blacksburg, SC 29702
Mitch H.
Job Details: 09/16/2024
"Removed defective compressor and dryer. Flushed system with nitrogen. Installed new compressor and dryer. Charged with nitrogen to 225psi, checked for leaks, none found. Allowed to sit for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge (50g) of R600a. Compressor operating and cooling properly.; used 1 R600a (Refrigerant) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Easthampton, MA 01027
Mike K.
Job Details: 09/16/2024
"Replaced sump assy, ran diagnostic cycle to reset. All functions test fine and no leaks found"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201S/AA
Near Southampton, MA 01073
Mike K.
Job Details: 09/16/2024
"Icemaker hasnt been working for several months.After switching a water filter they had found leaking in basement, water poured out of freezer and freezer not cooling. They had removed filter and turned off water, has not leaked since.fr has started to get cold again. Measured 0 in freezer. Installed new filter, had water turned on and no leaking found, dispensed water until all air out of system, dispensing fine. Looks like water leak from filter had jammed evap fan/airflow which caused fr to not cool, fr and dispenser working fine now. Replaced ce maker did not advance to n testing. Ordering icemaker; ordrng 1 DA97-13718C (Icemaker)"
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Southampton, MA 01073
Mike K.
Job Details: 09/16/2024
"Complaint of getting float sensor error when running. Unplugged on arrival, cs said they didnt see any water under unit. Ran normal cycle and pulled unit out, no leaking found, drained and started cycle again with no leaking found. Unit drains fine, did see some water stains in bottom tray coming from door overflow catch. Possible too much soap or dish placement, but not leaking in testing. Suggest less soap, looking at dish placement and running cleaner like Affresh on regular basis.no failure found at this time"
We serviced a
WHIRLPOOL DISHWAHER
Model WDF520PADM9
Near Bristol, CT 06010
Ruben C.
Job Details: 09/16/2024
Checked unit found connection to heating element loose reinstalled tested operation normal showed cust heating in diagnostics
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/07
Near Wrentham, MA 02093
Aimee Z.
Job Details: 09/16/2024
Found leaking buy damage from mice Cust buying newAfter take care of the mouse problem
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Wrentham, MA 02093
Aimee Z.
Job Details: 09/16/2024
"Found the back panel filled of frost, needs panel, senso and icemaker The ice is 3 inches thick on back cooling tower Fridge is 10 or more years oldCustomer buying new"
We serviced a
GENERAL ELECTRIC LAUNDRY CENTER
Model GUD27ESSM1WW
Near Bellingham, MA 02019
Aimee Z.
Job Details: 09/16/2024
"Installed new control and push buttons and knobs Put into diagnostics clicked the selector once motor started And the green light went out on control. Motor wiped out the main control Needs new motor and control, not power to control or mtr.120 to control; rqstng P&A on 1 WH16X27251 (Control) and 1 WH49X27319 (Motor), states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US 01
Near Medway, MA 02053
Aimee Z.
Job Details: 09/16/2024
Installed new latch and tested complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 09/16/2024
Complaint dryer is not heating I found incoming voltages are improper I have 70 vac across red black 122 vac white black 4.2 vac red white. Heater has 9.8 ohms of resistance and thermal cut out its .2 ohms of resistance no issues found with dryer at this time voltage issue.
We serviced a
KENMORE REFRIGERATOR
Model ="795.72043110"
Near Somers, CT 06071
Gary V.
Job Details: 09/16/2024
Inspected and found unit was reset by customer and running normally at proper temps in both compartments. No problems found today. 30 days on trip fee if customer needs us back out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Springfield, MA 01118
Gary V.
Job Details: 09/16/2024
"Inspected and found door and hinges and gasket all needed to be adjusted, realigned everything and door now sealing properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Springfield, MA 01104
Gary V.
Job Details: 09/16/2024
"Inspected and found ice maker broken, replaced with new ice maker and cycled, filled with water and please allow 24-48 hours for ice production.; used 1 W11546935 () from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Springfield, MA 01104
Gary V.
Job Details: 09/16/2024
"Inspected and found loud noise coming from stator and rotor in spin, and f7e2 fault for motor issue, main motor bolt is tightened properly. will order parts and call for return date. Returning tech, start with main acu replacement first as it probably improper voltage being sent to motor. Rotor and stator for back up.; ordrng 1 W11549931 (Main acu) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Lowell, NC 28098
Ryan S.
Job Details: 09/16/2024
"Customer complained unit has no power. Found 120v at outlet. Found fuse blown. Replaced fuse. Ran unit several times verified proper operation. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Charlotte, NC 28214
Ryan S.
Job Details: 09/16/2024
Returned to install parts ordered. Installed new sump and wash-arm. Mounted unit using brackets ordered so unit is level and not leak. Ran unit for 15min. No leaks detected. Verified proper operation.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP
We serviced a
SAMSUNG WASHER
Model WF42H500AW/A2
Near Wethersfield, CT 06109
Chuck M.
Job Details: 09/16/2024
Customer complaint is that washer does not spin properly and plastic pieces are on clothes after washing. Inspected and found inner basket out of round and outer front tub is damaged and chipping. Outer front tub is NLA. Customer will buy new.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Monroe, NC 28112
Jonathan J.
Job Details: 09/16/2024
Wash Cycle Not Advancing - SP W11624962 - Maytag Only - Special Project S153AWB part labor on control only. I replaced main control tested operations found f7e1 motor target rpm is to low. I found actuator has failed. I replaced actuator re ran diagnostics performed control calibration no further issues found with washer at this time. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MHW5100DWO
Near Agawam, MA 01001
Gary V.
Job Details: 09/16/2024
"Unit needs to be unstacked, customer will call when they have it ready.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SYNFS
Near East Hampton, CT 06424
Jeremy B.
Job Details: 09/16/2024
Installed new panel and tested all checks ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Portland, CT 06480
Jeremy B.
Job Details: 09/16/2024
Freezer door not closing causing frost. The bin wasnt in right. Put bin in properly and door closing properly.
We serviced a
LG REFRIGERATOR
Model LLMXS3006S/00
Near York, SC 29745
Mitch H.
Job Details: 09/14/2024
Checked and found both refrigerator door gaskets torn. Requesting P&A for left and right gaskets. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 ADX72930427 (Left door gasket) and 1 ADX72930428 (Right door gasket)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/14/2024
"Tested and found dryer heating and cycling properly. Tested with vent test, failed. Took vent hose off dryer, very good airflow from dryer. Checked outside vent, virtually no airflow from vent. Advised customer that she would need to have vent checked for blockage or possible crimp or collapse.; used 1 W11224254 (Vent test kit) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, NC 28054
Mitch H.
Job Details: 09/14/2024
"Customer said that washer stays in drain for a long time. Tested and ran diagnostics. No stored error codes. Ran control calibration, completed correctly. Ran Quick wash cycle, discovered that hot/cold water lines were reversed. Corrected lines. Resumed cycle, washer filled, agitated and drained properly. No other issues found at this time. Washer operating properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, NC 28054
Mitch H.
Job Details: 09/14/2024
"Disassembled, removed and replaced wiring harness. Reassembled, ran control calibration. Tested washer, ran Quick wash cycle. Filled, operating and draining properly.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Dallas, NC 28034
Mitch H.
Job Details: 09/14/2024
"Checked and found ice maker and ice ce dispenser operating properly. Water dispenser not working. Found valve not opening. Ran diagnostics, UI and paddles test good. Ordering water valve. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11548535 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gastonia, NC 28052
Mitch H.
Job Details: 09/14/2024
"Tested washer, entered diagnostics. No stored error codes. Ran component tests for agitate and spin, both operating properly. Ran diagnostics cycle, completed correctly. Ran DLMS calibration. Exited diagnostics, started washer in Quick wash cycle. Washer filled and agitated normally. Washer operating as designed. Attempted to instruct customer on use of washer. I-n-I now fulfilled."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, NC 28086
Mitch H.
Job Details: 09/14/2024
"Checked and tested washer. Found grinding noise coming from gear case in agitate and squeaking noise during spin. Requesting P&A for gear case, related pats and extra time. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11449840 (Gear case) and 1 W11481722 (Actuator), ordrng 1 W10721967 (Cam), rqstng P&A on 1 W11510461 (Wash plate) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW09
Near Granby, CT 06035
Mike K.
Job Details: 09/13/2024
"Replaced gaskets and steamed out wrinkles, sealing properly. Advised to leave closed remaining Nader of evening to allow to form to unit"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Newington, CT 06111
Chuck M.
Job Details: 09/13/2024
"Installed latch, strike, and bezel. Showed customer it works."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Manchester, CT 06040
Amanda R.
Job Details: 09/13/2024
Complaint that water trickling out of dispenser and making hollow ice customer replaced water filter and doing the same thing when water filter is removed it dispenses normally water filter clogged
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 09/13/2024
No control of the ui and cant pull error codes Also the console cant select a cycle.Need ui and control Is stacked ; ordrng 1 W11550649 (Control) and 1 W11316623 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW05
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 09/13/2024
"Installed new hinge, door stop, cam hinge pinComplete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP8
Near Cheshire, CT 06410
Jimmy R.
Job Details: 09/13/2024
"Checked over unit and found freezer door not closing causing poor cooling in both sections, found freezer ice maker rails had gotten stuck pulled out causing door to not shut all the way found rail had come loose and was going in sideways adjusted rail and repositioned to move smoothly in and out lubes all tracks and unit is now operating to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Granby, CT 06035
Mike K.
Job Details: 09/13/2024
"Replaced Orion board and inverter, compressor running and keeps running when put into diagnostics, when it should turn off, same issue as before except the compressor is running at a higher speed.Cs is having the unit block rf evap fan with and we have replaced the evap cover, compressor ( on finding a partial pattern). orian board twice, inverter twice and minator board.Called techline and went through full history in our notes, all finding and process. Re checked items with tech line including pressures ( pulls about -10 when running) it failed in test 39 compressor ramp speed, would come on very low and running for about 5 seconds before stalling out and then start again.. was set at speed 99. Pressure would fluctuate between 10 and 5 while doing this. Would not come out of diagnostics and was intermittently on/off when entering diagnostics throughout testing. Techline determined that it has a u/i issue and said to replace main board at same time. Same sr #.UI/i and main board ordered. Office to contact cs when parts come in to schedule return (after hours); ordrng 1 W11574767 (User Interface) and 1 W11664342 (Main control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Plainville, CT 06062
Chuck M.
Job Details: 09/13/2024
Customer complaint is that washer began to vibrates heavily more often than normal. Inspected inspected and found clamp to bellow missing and screws to front panel behind console were loose. Secured screws and ordered bellow clamp. ; ordrng 1 W11266654 (clamp)
We serviced a
SAMSUNG RANGE
Model NE63A6751SS/AA
Near Bristol, CT 06010
Ruben C.
Job Details: 09/13/2024
Checked unit found digits on clock intermitently blank out segments ordering control panel; rqstng P&A on 1 DG94-04148C (Panel control)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Manchester, CT 06042
Amanda R.
Job Details: 09/13/2024
Replaced oven sensor and control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW10
Near Cherryville, NC 28021
Ryan S.
Job Details: 09/13/2024
Return to install new spigot hose and valve installed parts flushed 24 ounces of water through no drips detected verified proper operation
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/13/2024
Customer complain and it just runs and detergent is at the bottom at the end of cycle found sump motor or not energizing replace sump from truck stock in it now running and working as designed no leaks detected verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Iron Station, NC 28080
Ryan S.
Job Details: 09/13/2024
Customer complained of no heat. Going bad thermal cut off. Replace from ts. Verified unit heating and cycling heater. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
GE REFRIGERATOR
Model PYE22KSKLSS
Near Denver, NC 28037
Ryan S.
Job Details: 09/13/2024
Return to install refrigerator fan installed fan verified proper airflow verified proper cool verified proper operation
We serviced a
WHIRLPOOL DRYER
Model MEDC300BW0
Near South Windsor, CT 06074
Amanda R.
Job Details: 09/13/2024
Unit has correct power at terminal block wont start thermal fuse open heater element not grounded replaced fuse and recommended cleaning venting before using ; used 1 3392519 () from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near South Windsor, CT 06074
Amanda R.
Job Details: 09/13/2024
The front panel Came dented from day one needs stainless panel ; ordrng 1 W11461682 (Panel)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near South Windsor, CT 06074
Amanda R.
Job Details: 09/13/2024
Replaced gear case and agitator tested sounds normal
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Agawam, MA 01001
Mike K.
Job Details: 09/13/2024
"Unit is under 1yr wp warranty per service bench. Cs has not been able to use yet, not starting. Unplugged on arrival. When plugged in it went into manual drain. Allowed to complete. Went into diagnostic and it went into manual drain again. Drain hose goes straight to floor sump, not a raised stand pipe, corrected as they do have a standing drain pipe. pressure tube is blocked. Found pressure hose kinked and blocking air flow. Cut out kinked section of hose and enough to slack to still operate properly. Recalibrated control and ran normal cycle. Filled and went into agitate, cancelled and drained fine. RAn diagnostic cycle and completed fine. Cs to monitor"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Holyoke, MA 01040
Mike K.
Job Details: 09/13/2024
"Door glass had shattered no sign of misuse. Replaced door. Unit was pulled down on arrival, cs will reinstall."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near West Hartford, CT 06117
Gary V.
Job Details: 09/13/2024
"Inspected and found compressor running at 1amp, with no frost pattern on evaporator, pressurized system with nitrogen and didnt hold pressure after 15 minutes of monitoring and gages show +1 on low side and +95 on high side while running, spoke with techline and they want condenser coil replaced and compressor/ filter drier replaced again, will order parts and call for return date.; ordrng 1 W11644420 (Condenser coil) and 1 W11547313 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JUD248CWRS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/13/2024
Customers complaint is in the middle of the night the temp alarm will go off and she has to reset and it starts working again. Entered diagnostic and fans and compressor running. Thermistors good. Called tech support and documented my findings the only recommendation is to replace main pcb. Was given this SR#7739909799 main pcb NLA
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Mitch H.
Job Details: 09/13/2024
"Checked and confirmed noise. Disassembled dryer, installed dryer kit 4392065 from t/s. Reassembled, tested, now operating properly and quietly.; used 1 4392065 (Dryer kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28214
Mitch H.
Job Details: 09/13/2024
"Checked and found wires to drain pump broken. Disassembled, replaced lower wiring harness. Reassembled, tested, now operating and draining properly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB10
Near Warren, MA 01083
Chris B.
Job Details: 09/13/2024
"Complaint that the refrigerator is turning off its cooling from time to time. Tried entering diagnostic mode but no success. Tried opening the Programming Mode, Test Mode and Defrost Operation but no success. Bad control board. Will order part for a return trip. ; ordrng 1 WPW10317076 (Control Board)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Denver, NC 28037
Ryan S.
Job Details: 09/13/2024
"Returned to install valve , installed valve. Cycled icemaker. Filled harvest. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/13/2024
Recovered the little amount of Freon in system and pressured with 250 psi of nitrogen and leak checked. Used soap bubbles and black light. Refrigerator has a cabinet leak and not repairable. Called tech support and documented my findings was given this this SR#7739908805; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)
We serviced a
BOSCH DISHWAHER
Model SHU43C05UC/17
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/13/2024
Customer saw flames and then smoke. Found control burnt out took pictures. Control NLA.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Middletown, CT 06457
Jeremy B.
Job Details: 09/13/2024
Installed new control set to recommended temps please allow 24 hrs for temps to stabilize.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Middlefield, CT 06481
Jeremy B.
Job Details: 09/13/2024
Compressor seized trips off on overload. Replaced and recharged please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIIRLPOOL DISHWAHER
Model WDT730PAHV0
Near South Hadley, MA 01075
Mike K.
Job Details: 09/13/2024
"Unit leaking from wash motor assy, had melted a hole through side of pump. Quoted for sump/labor. Accepted. Replaced sump assy and tested fine with no leaking.; used 1 W11665769 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Ellington, CT 06029
Amanda R.
Job Details: 09/13/2024
Washer not leaking its the dryer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Simsbury, CT 06092
Gary V.
Job Details: 09/13/2024
Installed parts listed and tested fine.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Simsbury, CT 06070
Gary V.
Job Details: 09/13/2024
"Inspected and found ui panel broken, will order and return. Hallways open any day 10-6, schedule for whatever day during week.; ordrng 1 W11583885 (Ui panel) and 1 W11223753 (Nameplate)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Bloomfield, CT 06002
Gary V.
Job Details: 09/13/2024
Installed new baffle and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Stanley, NC 28164
Ryan S.
Job Details: 09/13/2024
"Customer complain unit was getting off balance check suspension brand unit through high-speed spin and agitate. Ran unit through quick wash. Unit is working as designed went over proper loading procedures with customer. She was wrapping things around agitator informed her to load things and little piles. Verified proper operation. Informed if called again for same issue , and no functional failures are found. trip fee will be due."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 09/13/2024
"Returned to install new broiler door. Installed part, showed customer. Verified proper insulation."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Gastonia, NC 28056
Ryan S.
Job Details: 09/13/2024
Customers complained broil not working.said it would light but didnt cook food after 3 hours. Replaced broil igniter. Ran bake and broil. Both ignited several times and bake preheated and broil would light and stay on and relight when prompt. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, NC 28056
Ryan S.
Job Details: 09/13/2024
Complaint of unit leaking. Found sump had melted a hole In sump motor. Hole has occurred after last service call. Ran unit last time and no leaking had occurred during testing last time. Unit was not pulled out but kickplate was taken off and was observed underneath it no leaking underneath it during last call. Replace some from truck ran unit for 15 minutes with no leaks verified proper operation.; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Gastonia, NC 28052
Ryan S.
Job Details: 09/13/2024
Customers complained unit light out in red. Quoted repair . Collected is card. Installed pre id led module.verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Charlotte, NC 28208
Mitch H.
Job Details: 09/13/2024
"Arrived and took temperature reading in RC, running at 38 degrees on middle shelf of RC. Removed cover and thermistor. Tested and found thermistor out of range. Replaced thermistor and reassembled. Advised customer to monitor temperatures. Customer also said that ice maker doesnt work. Manually cycled ice maker but not water coming in. Pulled refrigerator out and found water was shut off at wall. Turned water on, tested ice maker again, cycled and filled properly."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Charlotte, NC 28216
Mitch H.
Job Details: 09/13/2024
"Tested and found only 1 leg of power to element when set to bake. Checked hi-limit, tested good. Confirmed correct incoming voltage to range. Checked and found no power out to element from K4 relay on control board. Relay not closing. Quoted customer for repair and saved estimate. She is going to think about it and let us know."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 09/13/2024
Installed new Sump&motor due to leaking found unit cracked at pump housing. Ran several cycles and drains unit now dry and working to specs
We serviced a
MAYTAG DISHWASHER
Model MDPS6124RZ0
Near Clover, SC 29710
Mitch H.
Job Details: 09/13/2024
"Removed and replaced inlet assembly/valve. Reassembled, ran diagnostics cycle, completed properly. Exited diagnostics, ran dishwasher in normal cycle, all operating properly and no leaks found. Cancelled cycle, dishwasher drained properly with no leaks."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC2
Near Windsor Locks, CT 06096
Gary V.
Job Details: 09/13/2024
"Inspected and found door boot torn, unit is stacked and customer will have unit unstacked for return trip, needs next Friday am slot.; rqstng P&A on 1 W11314648 (Door boot)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Clover, SC 29710
Mitch H.
Job Details: 09/13/2024
"Disassembled freeze and evaporator cover. Removed and replaced evaporator fan motor and blade. Reassembled, tested, motor operating properly and quietly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near South Hadley, MA 01075
Mike K.
Job Details: 09/13/2024
"Unit has no power, cs had electrician come out, they found it was tied into same circuit as microwave and other appliances, put on own circuits and other items working fine now, but dw still trips breaker.Getting continuity between ground and neutral at terminal so ground neutral is tied into ground, unsure if that would cause an issue, if tied into a gfi somewhere I could see that as a possible issue, but not shorts found. Plugged into nit into an outlet across the room and functioning fine, filled , drained, wash motor running. Cs is satisfied and will have electrician put on own circuit (guess it is still tied in to others somewhere not separate as I first thought he said)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Avon, CT 06001
Ruben C.
Job Details: 09/13/2024
7739673681 called techline to document situation unit keeps leaking from vent after use have done service pointer per techline putting into review
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/13/2024
Complaint washing machine will not drain just hums I found F9e1 f0e3 f2e1 I found drain pump failed customer declined
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 09/13/2024
"Tested unit and found unit not making ice again and fridge would freeze food randomly, ran diagnostics and checked ice maker errors found E5 = Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue ice box thermistor 9.26 ohms, fridge thermistor 6.70 ohms checked compressor and found running and pulling heat from condenser checked pressures and found low side freezer temp high not getting down, found cap on drier had not been sealing all the way causing a slow leak. Refilled unit and pressures went right down and are now reading normally will order new control due to thermistors in fridge section and ice maker thermistor all over the place advised we would call when parts are in to replace control and fan ; ordrng 1 W11224256 (Control) and 1 W10846539 (Fan), dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS2
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 09/13/2024
"Tested unit and found machine would run and fill but never pump water out, checked drain pump and tested power finding 120 to pump ran a drain and found water not coming out of drain hose, found drain hose on backwards causing the stop in drain to block water off. Fixed drain hose and unit is now draining and operating to specs"
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Waterbury, CT 06705
Jimmy R.
Job Details: 09/13/2024
Installed all new parts and heated oven to 350 degrees checked for air flow and found unit now heating correctly hot air staying in and all operations are working to specs