We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/27/2023
Found f1e1 ACU failure. Ran diagnostics and verified operation of components. Order and replace control. ; ordrng 1 W11201292 (cntrl-elec) and 1 W10864049 (Control)
We serviced a
ELECTROLUX DRYER
Model EFME617STT0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/27/2023
Customer realized they have ten years extended warranty on unit
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Suffield, CT 06078
Gary V.
Job Details: 10/27/2023
"F8e3, f9e1, f0e1, f1e1, inspected and found multiple problems, main acu fault and level sensor fault, suds and long drain . Quoted for repair and she will call if wants repaired."
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LS2
Near Farmington, CT 06032
Ruben C.
Job Details: 10/27/2023
Checked unit found burner harness in back disconnected cuasing malfunction of burner no heat reinstalled harness tested operation normal left burner and switch with cust; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, CT 06085
Ruben C.
Job Details: 10/27/2023
"Checked unit ran diagnostics no error codes ran spin with no clothes tested fine went up to speed but when clothes put in starts banging on left side manually moved drum back and forth sounds like shocks need to order shocks and getting spring in case need to set up for helper unit stacked 0; rqstng P&A on 4 W11316766 (Damper assy)s and 2 W11314394 (Spring assy)s and 1 Helper (Helper), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Avon, CT 06001
Ruben C.
Job Details: 10/27/2023
Replaced console tested operation normal ran diagnostics normal all functions on panel working normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Burlington, CT 06013
Ruben C.
Job Details: 10/27/2023
Replaced both doors tested operation normal freezer is sealing normal heated gasket to conform; used 1 WP488881 (WASHER) from stock
We serviced a
ELECTROLUX DRYER ELECTRIC
Model efme617stto
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/27/2023
Tore machine down found loose wire on door switch and heater tighten both wires down put unit back together unit operated ran and checked OK cut down dryer vent and reattached to wall.Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Ran unit with clothes in it never got any leaking from the gear case seal the drain pump and tpressure hose was installed correctly on outer tub filled unit up to maximum capacity of water let unit agitate and spin out they were small amounts of water being slung over the top and the unit was nowhere near full of clothes at this time Im going to recommend replacing suspension rods to solve the problem.Part#W11396716; ordrng 1 W11396716 (Suspension rods)
We serviced a
KITCHEN AID DISHWASHER
Model WED8120HC0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/27/2023
"Tested and found element not heating properly. Removed element and found it burnt. Replaced element, tested, dryer now operating properly.; used 1 WP3387747 (Element) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Replaced all parts ordered by a previous technician I also found one of the lines to the seal system in the back vibrating I readjusted the line took the vibration out After installing the flapper reinstalled that you are and it was throwing PO fault code I contacted Whirlpool Tech Support and spoke with Leon to see why it would have happened or if there was anything I could do to clear it out there was nothing to be done. Standard procedure unplug unit replaced flapper restore power and normally that UIs find not in this case.Please contact customer as soon as possible to have this unit repaired when part comes in she has no operation of her UI at this time. ; ordrng 1 W11577100 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near New Britain, CT 06051
Chuck M.
Job Details: 10/27/2023
Customer complaint is that gasket was not sealing to cabinet and there was condensation in FF section. Corrected gasket with blow dryer and gasket is now sealing properly.
We serviced a
SAMSUNG WASHER
Model WA45M7050AW/A4
Near Westfield, MA 01085
Mike K.
Job Details: 10/27/2023
"Tub full and not draining, can heat pump humming. Verified 120vac coming to pump and while testing it started to drain, drained tank fully.Quoted for drain pump/labor but is operating now.Accepted. Office will contact cs when part comes in to schedule return.; ordrng 1 DC97-19289F (Drain pump)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/27/2023
Found broil element open and fried. Shorted to cavity causing sparks. Safety covering repair. Auth# w195ts1wpl1.; ordrng 1 WPW10260252 (elmnt-brol)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Davidson, NC 28036
Vincent O.
Job Details: 10/27/2023
Unable to verify complaint at this time. Ran normal cycle and verified no leaks anywhere. Found water evidence in bottom rear. Customer says issue happened during clean washer cycle. Suspected over sudsing caused unit to leak from rear tub vent. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD) and 1 W11458345 DRAIN PUMP
We serviced a
KENMORE REFRIGERATOR
Model 106.50569992
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Unit has good frost pattern condenser fan evaporator fan compressor are all working and running found the waterline to the filter housing bent and cramped and the filter housing cracked need to replace both in order to have a working icemaker the temperature coming over to the refrigerator is 38? the freezer section is 11? I did find some bottles and containers up on the top shelf blocking the vent so I rearrange some shelving in the refrigerator side move the stuff that was blocking the damper and going ToAdvise customer to watch unit and let us know if it doesnt make a difference the condenser calls were extremely clean.Part#WP2186443Part#8201597; ordrng 1 WP2186443 (Filter housing) and 1 8201597 (Water line)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Westfield, MA 01085
Mike K.
Job Details: 10/27/2023
"Glass lid is broken off of hinges. Cs says it is second time needing lid replaced. Ordered lid, hinges and screws. Office to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 W11256781 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Hinge screws)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/27/2023
Ice layer forming on shelves and liner in freezer. Found doors closing properly. Recommend customer clear ice and see if it comes back. The ice door broke while testing needs new. Deli drawer keeps freezing food needs new diffuser. ; ordrng 1 W11449567 (Diffuser) and 1 W11447197 (Diffuser) and 1 W11452422 (Ice door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Charlotte, NC 28208
Robert A.
Job Details: 10/27/2023
Cx complaint that there are dents on the MW door. I inspected the unit to confirm the complaint. I found no dents on the door or any other exterior part. I called the GC to come to the home and verify that there are no dents. He said someone else called in this issue. He did not see any issues with the unit. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/27/2023
"Removed and replaced both top rack adjuster assemblies. Reinstalled rack, tested, operating and adjusting properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Monson, MA 01057
Roger R.
Job Details: 10/27/2023
Found main wash pump running but not building any pressure to wash dishes. Unit will need new pump assembly. Installed new pump and unit working properly. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FDPC4221AW1A
Near Monson, MA 01057
Roger R.
Job Details: 10/27/2023
"Found unit not starting when door closed. Seal causing door to not close fully. Will need new door seal. ; ordrng 1 154827601 (Seal, door)"
We serviced a
SAMSUNG DRYER
Model DVE50R5200W
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/27/2023
Found unit heating properly with no vent connected. Ran on both automatic cycle and timed cycle. On timed dry make sure to turn off eco dry setting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/27/2023
Installed new right side refrigerator door due to broken hinge socket at bottom of the door. Broken Door Hinge - Special Project S253AD
We serviced a
KENMORE WASHER
Model 110.23812100
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/27/2023
"Complaint Wash machine agitates fills with water, but will not drain will not spin. I found a little latch has failed bypassed per customer request tested operations no additional issues found new small children near or around house."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/27/2023
Drawer not staying in place. The left rail keeps separating and drawer falls. Tried making adjustments but still falling off. Recommend replacing the left rail. ; ordrng 1 W11131365 (Left drawer slide)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Stanley, NC 28164
Ryan S.
Job Details: 10/27/2023
"Installed new control board. Flipped breaker and unit still not coming on. now getting 14v to Ui panel. And 5vdc from Ui to keypad. Checked power to unit and has proper 120 v on each leg to neutral and 240 across. Checks for ground to short on all parts, no ground to short found anywhere, called techline. Informed of all progress and double checked on phone confirmed bad UI. Sr# 7737654722 ordering new UI. ; ordrng 1 W11600651 (UI panel)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/27/2023
Installed new wash arm and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newington, CT 06111
Chuck M.
Job Details: 10/27/2023
Installed door and roller cab. Checked ok.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/27/2023
"Tested and found no response from control, completely blank. Removed control, found control shorted and burnt, indicating drain pump failure. Replaced drain pump and control. Ran control calibration and tested washer. All operating properly.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, SC 29745
Mitch H.
Job Details: 10/27/2023
"Tested washer and found it will not run a cycle. Entered diagnostics, found F1E1 control error. Was able to run component tests and found valve not actuating. Ordering control and valve. Checked part availability, control is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11624943 (Control) and 1 W11614515 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model G
Near South Grafton, MA 01560
Aimee Z.
Job Details: 10/27/2023
"Found moisture around the ice mix fridge side, first adjusted doorCheck seal door for ice maker good.Found 2 spots where ice bin hits and are dented , tried to heat to shape Wouldnt take shape.Also put light disp shine up could see air leak at ice doorOrdering door ice bin and ice door; ordrng 1 W11679939 (Ice door) and 1 WPW10606117 (Ice door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Stanley, NC 28164
Ryan S.
Job Details: 10/27/2023
Customer complained of no water. Found valve bad. Replaced from ts. Ran unit and unit now working as designed. Showed customer. ; used 1 W11434044 (VALVE-INLT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/27/2023
Customer complaint was drum not turning. Found belt broken. Replaced belt from ts. Also replaced pulley and. Its drum rolled due to wear . Used dryer repair kit. Ran after and unit working as designed. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WEC310SAGS3
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/27/2023
Replace control board tested operations no additional issues. Found oven is preheating. Cooktop is working fine. No further error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/27/2023
"Complaints not dispensing water out of door dispenser. Making ice just fine though. I found unit does not have water pressure regulator by Apex installed. Customer stated she had another company out half of a dozen times that replaced water valves filter, housing computer issues all sorts of other things for the same complaint customer has to twist water filter by removing and then reinstalling filter to get water to dispense from door ordering parts per Technical Service Pointer #: W11394954A Action Required: Mandatory. ; ordrng 1 W10786952 (Kit) and 1 8212547RP (Line)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/27/2023
Complaint lights in freezer and one light in fresh food section not illuminating. I found complaint true I replaced all 12 LEDs tested operation no additional issues found at this time or reported at this time unit has a two-year limited warranty from manufacture. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newington, CT 06111
Ruben C.
Job Details: 10/27/2023
Installed wheel roller on unit and installed door cust will put whirlpool name tag on herself took pic of right side top has damage to top where top hinge heated gasket to conform
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Suffield, CT 06078
Gary V.
Job Details: 10/27/2023
"Inspected and found ui panel not responding, unit needs electronics replaced,will order and return. Customer needs fri nov 10th pm slot.; ordrng 1 W11378949 (Ui panel) and 1 W11565020 (Main acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/26/2023
"Upon arrival found unit unit doa. turned unit on.compressor fires up with no issue. Compressor shutting down after a few minutes. Inverter begins to flash error f4. Indicating bad inverter. New compressor does not come with inverter. Will need inverter boars also. Ordering inverter. Customer had to leave. Tried to call to inform of issue no answer. ; ordrng 1 W11578028 (Inverter), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/26/2023
Found open hi limit tstat. Order and replace open hi limit. ; ordrng 1 WP4449751 (thrmst-fix)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/26/2023
Found evap completely frozen over. No air flow. Order and replace harness. ; ordrng 1 W11566892 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Unable to verify complaint at this time. Customer showed video evidence of unit leaking from tub at front of unit between door and tub. Water shut off at time of arrival. Turned water on to test. Valve stuck closed. Will not allow water to unit. Possible valve issue that caused leak. Also found warp in inner door liner. Order and replace valve and door liner. ; ordrng 1 W11175771 (valve-inlt) and 1 W11676896 (Inner door)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC3
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Found excessive vibration caused by worn suspension. Order and replace suspension. ; ordrng 1 W11396716 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/26/2023
"Ran washer and checked water flow on both hot and cold valves found cold water coming in slow, removed cold inlet and cleaned screen reattached water line and secured. Ran unit thew a diagnostics cycle and found no errors ran a calibration cycle to clear board and reset unit went threw as designed. Ran wash and spin cycles checked inlet water and unit is filling and operating to specs. Advised customer the water valve for washer does not shut down and needs to be replaced this could cause slow water flow if valve gets hung up half way she will get it replaced."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KBL1
Near West Hartford, CT 06107
Chuck M.
Job Details: 10/26/2023
Customer complaint is that dishwasher was not drying completely and water left over underneath filter. Found water underneath filter. Adjusted drain hose and much less water is backing up. Set rinse aid to A3 from A1 for more rinse aid dispensing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
I installed the ordered part and tested the unit for
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f8e1, and ran manual water valve tests. The cold water was off, I turned the cold water on and the valve worked fine. However the home water valve cold side side leaking when its on. I informed the cx that the home cold side valve needs to be replaced. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
JENN-AIR RANGE
Model JGRP430HL05
Near Charlotte, NC 28278
Ryan S.
Job Details: 10/26/2023
"Customer complained door sticking, wont open, closing off balance. Found door lock malfunction causing door to stick and not open sometimes. Also ordering hinges because door is closing off balance. Scheduled return call for 11-1-23pm. ; ordrng 1 W11029221 (Door lock.) and 1 W11643630 (Hinge left) and 1 W11643898 (Hinge right)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28273
Ryan S.
Job Details: 10/26/2023
"When arriving customers son was home not her, ( he was over 18). Had trouble finding purchase receipt. Called his mom to find receipt. Had a delivery email but model number wasnt on email. Informed they need receipt with model number. He called his mother again and she tried to find email of receipt. They had delivery and purchase confirmations but nothing had model number on it. He said he will try to get receipt from Lowes. Called Randy to double check entitlements and serial number."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28227
Ryan S.
Job Details: 10/26/2023
"Compress was damaged in shipping. Ordering new compressor and ordering lokring, process valve and tubing kit. Also putting in for 2xtimeframe. Called customer to inform and inform that office will call when parts come in. ; ordrng 1 W11504415 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506619 (Lokring 3) and 1 W11506635 (Process tube) and 1 876765 (Tubing kit) and 1 W11580057 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVWB750WQ0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/26/2023
Complaint Wash machine making a loud banging noise at the end of cycle. I found suspension rods have completely failed. I found no error codes in diagnostics unit performed a self test. No leaks with bearings. No tub issues. No control board issues. Unit has some rust around bleach dispenser. Suspension rods are shot.; ordrng 1 W10247710 (Suspension rod kit)
We serviced a
FRIGIDAIRE RANGE
Model FGGF3036TFA
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/26/2023
"Complaint oven will not heat. I found igniter has failed. I replaced igniter, tested operations no additional issues found everything is working fine. Oven preheating to 350? in eight minutes and 52 seconds. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/26/2023
"I replaced gearcase wash plate and all previously ordered parts. I performed a control board DLMS calibration procedure per technical manual. No additional issues found no abnormal noises heard everything is working properly and quietly no oil leaks anymore. no water leaks either.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Burlington, CT 06013
Ruben C.
Job Details: 10/26/2023
Checked unit found nut on main pulley loose cuasing noise and no spin reinstalled nut onto main pulley tested operation normal spinning normally and operating normally left latch with cust; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Canton, CT 06019
Ruben C.
Job Details: 10/26/2023
Replaced end caps and cover tested operation normal
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28205
Ryan S.
Job Details: 10/26/2023
Customer complained unit making scraping fan like noise. Showed multiple videos of noises. Found blower wheel broke. And motor shaft slightly warped. Ordering motor and blower wheel . Scheduled return call for 11-1-23 pm. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Granby, CT 06035
Gary V.
Job Details: 10/26/2023
Installed new wash pump and cycled tested fine now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near East Granby, CT 06026
Gary V.
Job Details: 10/26/2023
"Inspected and found drain tube defective not lining up to base of cabinet properly, replaced with new tube and cycled, tested fine.; used 1 W10619951 (DRAIN KIT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW03
Near Enfield, CT 06082
Gary V.
Job Details: 10/26/2023
Installed parts listed and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Enfield, CT 06082
Gary V.
Job Details: 10/26/2023
"Call 860-836-0818 Mike 15 mins ahead, or 347-563-5455 Paul. Inspected and found lid lock assy broken, will order and return.; ordrng 1 W11513248 (Lid lock)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Woodstock, CT 06282
Amanda R.
Job Details: 10/26/2023
Replaced door hinge operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Putnam, CT 06260
Amanda R.
Job Details: 10/26/2023
threw a F3e1 error code washing in cool water checked inlets screens because on well water with out house filter made sure both hot and cold coming to unit checked pressure hose quoted for new pressure sensor and control customer refused to pay service charge
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gastonia, NC 28052
Ryan S.
Job Details: 10/26/2023
"Customer complained unit wont work on normal cycle. Talked to her about how to use unit. Found that she wasnt waiting long enough to let unit to start, said she read it should only take 3 seconds. It was taking longer so she kept canceling it. Informed her its starting but the water valve wont start right away and thats what she was going off of. Ran normal cycle to make sure unit working as designed. Unit sensed, filled , started washing. Unit will drain ran service mode and all functions working in service mode. Verified proper operation."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gastonia, NC 28052
Ryan S.
Job Details: 10/26/2023
"Customer complained unit panel cracked when no,dont down start button, said felt like it was weak before. Unit wont start or power on intermittently. Ordering new control panel Ui. Scheduled return call for 11-2-23 am. ; ordrng 1 W11413566 (Ui panel)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/26/2023
"Checked over freezer and found unit warm and not running, checked power and unit is getting 120v light inside coming on. Removed compressor access cover and found unit not running checked inverter on compressor and found 120v going to board but no power coming out to start compressor unit needs new inverter will order, advised part is special order and once in we will call for return visit ; ordrng 1 W11598145 (Inverter box)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/26/2023
"Checked and found top 3 interior LEDs dim or out. Also found refrigerator door gasket torn at tab. Requesting P&A for LEDs and door gaskets. Customer says warranty company told her gaskets were cosmetic and not covered. Put in as P&A, if not approved customer would like to purchase gaskets. Please call her with decision.; rqstng P&A on 1 W11683244 (LED kit) and 1 W11544658 (Refrigerator door gasket) and 1 W10846057 (Refrigerator door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Charlotte, NC 28277
Mitch H.
Job Details: 10/26/2023
"Checked and found that compressor was running but not pumping. Tapped system, charged with nitrogen to check for leaks, none found. Unsoldered and removed old compressor. Installed new compressor. Charged with nitrogen, let sit for 15 minutes, no loss of pressure, checked for leaks, none found. Evacuated nitrogen, pulled vacuum, weighed in correct refrigerant charge. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 R600 (R600 refrigerant) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS02
Near Southampton, MA 01073
Mike K.
Job Details: 10/26/2023
"Replaced compressor/drier. Pulled system into vacuum and held. Charged with 5.3 oz r134a. Advised it would take test of day to cool, then can start putting items in unit. monitor over next couple days. If holding temp then to go ahead a fill unit as normal.; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Easthampton, MA 01027
Mike K.
Job Details: 10/26/2023
"Unit not tumbling, cs had complaint of noise when running before stopped. Supports worn, but not noisy. Blower not turning, jammed. Removed blower chute and found pair of chipmunks. One jammed in blowers other in vent.Quoted for dryer kit/labor. Approved.Replaced supports/belt/pulley.Tested and unit running smoothly and heating properly.; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER , used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED6200SW1
Near Northampton, MA 01060
Mike K.
Job Details: 10/26/2023
"Unit squeaking when running, found cracked belt and worn idler pulley. Quoted for parts/labor. Did clean and grease pulley to quiet down until replaced.; ordrng 1 WP8547168 (Belt) and 1 8547174V (Idler pulley)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near South Hadley, MA 01075
Mike K.
Job Details: 10/26/2023
Replaced control and ran diagnostic cycle fine.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Springfield, MA 01118
Roger R.
Job Details: 10/26/2023
Found unit chattering when trying to engage the hub. Found teeth in hub worn and it will need to be replaced. Installed new hub and rechecked and calibrated. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, MA 01118
Roger R.
Job Details: 10/26/2023
"Installed new gear case, wash plate, and new hub. After installation I ran calibration cycle and tested unit all checks OK.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Springfield, MA 01109
Roger R.
Job Details: 10/26/2023
"Found belt and transmission pulley worn. Replaced both parts and checked. ; used 1 W10721967 (CAM KIT), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Springfield, MA 01107
Roger R.
Job Details: 10/26/2023
"Found unit working properly but very sweaty in the refrigerator section. Checked seals, all ok. Checked drain tube and that was okay also. Checked frost pattern was weak. This unit has a sealed system issue and needs a new compressor, filter and refrigerant leak check. Will order new compressor and filter. Leak check upon return. ; rqstng P&A on 1 W10861519 (Holder, crisper pan) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier), ordrng 1 2Time (Extra time)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/26/2023
Installed new magnetron and control tested unit all checks. OK running properly.
We serviced a
FRIGIDAIRE RANGE
Model FFGS3053LSF
Near Holyoke, MA 01040
Mike K.
Job Details: 10/26/2023
"Cs requested to have lower oven by bake igniter cleaned. Removed lower section, scraped and vacuumed out lower section. Tested bake cycle when completed and ignited properly."
We serviced a
KENMORE DRYER
Model 110.96478100
Near Holyoke, MA 01040
Mike K.
Job Details: 10/26/2023
"Replaced open resistor and tested on timed dry set at 10 minutes, heated advanced, went into cool down fine. Unit stopped at end of cycle."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS03
Near West Springfield, MA 01089
Mike K.
Job Details: 10/26/2023
"Wrong door gasket was ordered, left door gasket was ordered instead of right.Ordered right side door gasket.; rqstng P&A on 1 W11368721 (Right hand door gasket)"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Found broken door switch causing unit to not operate. Replaced door switch. Tested and verified proper operation. Informed customer that warranty company will no longer cover this repair as this is the 5th switch in less than a year. All functions check ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Installed new roller cab. Leveled unit. All functions check ok.
We serviced a
JENN-AIR OVEN
Model JJW3830WR00
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is not working and showing an error message. I inspected the unit to confirm the complaint. I found error code f8e0 saved multiple times. I preheated the ovens and the error code flashed again. The unit needs new cooling fans to resolve the issue. I quoted the cx for the repair and collected the payment in full by CC. Please 2ct for the return, the entire oven has to be pulled out.; ordrng 1 WPW10273667 (Cooling fan) and 1 WPW10273666 (Cooling fan) and 1 WPW10292566 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Charlotte, NC 28208
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is not washing the dishes and it smoked after use one time. I inspected the unit to confirm the complaint. I found an error code: f7e1 and ran a service cycle. The unit filled, drained and heated, but there was no wash action. The unit needs a new sump motor assembly to resolve the issue. I replaced the sump assembly with one from TS, still did not work. The unit needs a new control board. Im ordering the part for the return visit.; ordrng 1 W11087226 (Control board), used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28208
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The water was off, I turned the water on. There were no leaks, I did find water marks below the hot water. I removed the hose and found the hose washer separated. The unit needs a new hot water hose to resolve the issue. I turned the water off as it was when I arrived. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Charlotte, NC 28214
Robert A.
Job Details: 10/26/2023
Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found the lid strike has separated and needs to be replaced. I replaced the lid strike and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Plainville, CT 06062
Ruben C.
Job Details: 10/26/2023
Replaced control and facia tested operation normal ran diagnostics normal ran cycle normal per specs
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, CT 06241
Amanda R.
Job Details: 10/26/2023
Replaced control and console ran drain and spin operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Hampton, CT 06247
Amanda R.
Job Details: 10/26/2023
Ran a quick cycle and then two sensor cycles and on the Third cycle it threw a F8e4 error water in drip pan cleaned out started a normal cycle leveled unit if continues would need unit ran continuously the day we return to find leak
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Canterbury, CT 06331
Amanda R.
Job Details: 10/26/2023
The shaft for timer broken needs new timer and knob ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
SAMSUNG WASHER
Model WF45B6300AC/US01
Near Canterbury, CT 06331
Amanda R.
Job Details: 10/26/2023
Unit is in first year warranty wasnt dispatched correctly
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Vernon, CT 06066
Jeremy B.
Job Details: 10/26/2023
Received wrong bellow will reorder. Installed new dispenser. Will install control and bellow in return trip. ; rqstng P&A on 1 W11318722 (Bellow)
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Vernon, CT 06066
Jeremy B.
Job Details: 10/26/2023
Customers complaint is oven not heating properly and cooktop taking too long to boil. Tested and found all elements including bake and broil cycling properly. Calibrated oven to operate 15degrees hotter showed customer how to calibrate all checks on. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, CT 06118
Jeremy B.
Job Details: 10/26/2023
Washer goes to done after pressing start. Found leaky capacitor replaced and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model GHW9400PL0
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/26/2023
Hot valve leaks ; ordrng 1 WP8181694 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Waterbury, CT 06710
Jimmy R.
Job Details: 10/26/2023
Installed new cntrl and forced unit into a defrost cycle checked heater and unit is now defrosting and all operations are working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Rock Hill, SC 29732
Jonathan J.
Job Details: 10/26/2023
Complaint have to turn water off to washer after every use had a plumber in who replaced valve behind washer still filling tub full of water unless cold valve is turned off at house supply. I found complaint true I replaced valve assembly tested operation no further leaking ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
JENN-AIR WALL OVEN
Model PRG3610LP
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/26/2023
Customers complaint it oven has a gas smell. Found door hinges broken and door not closing properly and weak igniter. Door hinges not available and customer doesnt say to invest the money to fix igniter.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 10/26/2023
Dishwasher not powering on. Tested supply power and found 48hrs at hot and neutral but 120from hot to ground. Customer must resolve power problems to continue troubleshooting.