Installed new capacitor tested and all checks ok.

The serial number has an extra letter the x shouldnt be there needs to be corrected and re dispatched unit needs new suspension

"Unit will not turn on, verified 120v at wall and at main control, no operating light on control. Open fuse on board, was able to jump and came on for a moment giving err code before sparked at board. Quoting for control. Cs paid for 2 man to come out today, but wants to move item themselves on return trip to have us return sooner. Office gave return time of Wednesday am. Wife will be the one paying and will call office to do so. Saved estimate.; ordrng 1 W11550649 (Control)"

Replaced keypad operation normal

Customer complaining of unit getting out of balance has had issues with it since purchased. I educated customer on how to load the machine properly and if the unit gets out of balance the machine has to be paused and load redistributed. There are no faults codes stored in memory and suspension rods are in good shape.. the hub is goodCall complete

"Tested and ran diagnostics. Confirmed suds error. Cleared error code. Ran diagnostics cycle, completed properly. Ran quick wash cycle, completed with no errors. Instructed customer on proper amount and type of detergent to use. Was using too much detergent. Started washer on regular cycle, filled correctly and began agitating. No suds visible. Advised customer to let washer complete that cycle to ensure any excess detergent was flushed from system. Washer now operating properly."

"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found multiple error codes: f0e2 f5e3 f6e3 f9e1. I cleared the codes and ran a service cycle, no leaks were found. All components passed with no issues. I started a normal cycle, when water was dispensed I found the leak from the detergent dispenser drawer. It was sitting crooked causing water to build up creating the leak from the detergent dispenser area. It needed more water to reenact the leak. I corrected the detergent dispenser drawer and tested the unit for the cx. The unit is working as designed."

Found burner cap not properly sitting on burner adjusted cap unit ran and checked okCall complete

"Found safety thermostat for upper oven opened up. All wiring is ok, the UI is not lighting up all the way and there is no volume. Customer rescheduled for 2-7-24 pmPart#WP4449751Part#W11600642; ordrng 1 WP4449751 (Safety switch) and 1 W11600642 (UI)"

"Checked over unit and found lid strike had broken off causing unit to not sense lid is down so unit would not start a cycle. Replaced faulty strike and recalibrated unit, ran washer threw a wash and drain cycle checked all operations and unit is working properly ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK"

"Checked over unit and found dryer would not dry clothes the first cycle, ran diagnostics and found venting error checked vent and found lint screen plugged solid due to vent crimped in half blocking all air flow out of unit. Cleaned lint and advised customer venting need to be replaced or cleaned for proper operation. Ran dryer and unit is heating and now working to specs"

"Removed old compressor and drier replaced filter dryer and compressor crimped in couplings and refilled unit with r600, pumped unit down and no leaks replaced main cntrl and switches powered unit up and unit is now getting cold evaporator is frosting and unit is allowing selections. All operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

Found unit giving FAE8 error code. Checked heater and found unit needs new heater and main control. Will order other items and return to install. ; ordrng 1 W11537778 (HEATER W/NUTS) and 1 W11672039 (Control)

Found unit has a low charge of refrigerant. Checked all exposed tubing and components for evidence of a leak with UV light. UV filter was installed prior unable to determine source of leaking. Leak must be internal inside wall of unit. Deemed unrepairable. ALSO WATER LEAKING FROM FILTER AREA. TURNED OFF WATER AT VALVE IN BASEMENT.

Installed new harness and ran calibration then self test all checks ok.

"Found lid lock token and drain pump not draining. Drained water and replaced drain pump with new part will need to order new lid lock and return to install. ; ordrng 1 W11513248 (DOOR LOCK), used 1 W11399437 (DRAIN PUMP) from stock"

Installed new black lid on titanium colored washer as original color was not available.

Not home called office

"Sr#7738376961. Concern is leaking water into crisper base. Inspected and found evap defrost drain in freezer clogged with ice. This is a recurring issue, 3rd time for same issue within a year. Spoke with techline and they advised there is no fix for this problem. Non repairable per techline."

Washer banging whiles in high speed spin. Found basket bouncing suspension seems springy. Washer is level. Replaced suspension and tested basket still wobbly and doesnt seem to have any water for balance. will order and replace basket. ; ordrng 1 W11513243 (Basket)

Customers complaint is icemaker making a random abnormal noise. Tested and couldnt duplicate any abnormal noise. Replaced icemaker and customer to keep a eye on it. ; used 1 W11546935 (ICEMAKER) from stock

Installed new fuse all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML

"Tested unit and found machine leaking water from under unit removed kick panel and found under machine wet and water leaking from drain hose connection. Removed dishwasher and found when installed the drain hose connection was over tightened crashing hose and causing it to drip. Removed connection and fixed drain hose to stop from leaking ran several cycles and unit is now dry and operating properly, fixed drain hose under sink so it has a loop in it secured hose and all operations are now working to specs"

"Checked over unit and found dryer coming on and tumbling checked dryer for heat and unit is heating removed lower kick panel and checked over rollers, heater idler found all functioning properly, let unit run and checked heat for cycling and unit is working to proper specs"

"Tested unit due to dryer would not dry clothes fully this would not happen all the time, checked venting and found vent is short and new checked outside cap and air is blowing strong. Ran unit thew a diagnostics cycle and found 240v to terminal block 120v to each side of heater checked for errors and found F4e3 restricted air flow, f2e1 stuck key checked venting and found lint screen housing blocked with lint causing poor air flow noticed lint seemed to be from slot of moisture collecting in unit, cleaned housing and ran unit thew a sensing cycling vent came back with good flow was coming back with AF AIR flow issue. Let unit run and all operations are now working to specs"

Installed infinite switch and right front burner. Element still has a void. Ordered harness ; ordrng 1 W11171888 (harns-wire) and 1 W11171874 (harns-wire) and 1 W11172427 (harns-wire)

Customer complaint is that dishwasher buttons were not responding. OLMed out harness and it checked ok. Reconnected and buttons are all working. Showed customer it works.

Customer complaint is that ice maker was not working. Jumped out ice maker and it cycled and stopped for a second. Then continued and dropped cubes. Then filled. Tested again and ice maker cycled and filled properly.

Customer complaint is that ice cream was rock solid. Customer had ice cream in freezer for approximately 1 month. Verified temperatures in both sections and temps checked ok. Found package ham blocking thermistor in freezer. Some dust buildup on condenser. Cleared and advised customer to keep thermistor clear from being blocked.

"Cx complaint that the unit does not progress through cycles. I inspected the unit to confirm the complaint. I found no error code and started a normal cycle. The unit did not spin at all, just hummed. The capacitor is bad. I replaced the capacitor and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

Cx complaint that the units top rack does not slide out. I inspected the unit to confirm the complaint. I found the wheel was off track on the left side not allowing it to slide out. I correctly adjusted the wheels on the rack and tested the unit for the cx. The unit is working as designed.

Cx canceled the appt. Was not willing to pay the service call. I did not diagnose the unit.

"Cx complaint that the unit door does not close successfully. I inspected the unit to confirm the complaint. The door opens vertically and horizontally, it has trouble transitioning from on the the other. The unit would need a new door to resolve the issue. I collected the service call by CC."

Complaint that the unit sparked and oven doesnt reach temperature. Found burnt out control board. Parts no longer available for this unit. Stove cannot be serviced due to parts no longer available.

Complaint that the unit is leaking water from the bottom. Found bad sump pump and all wash arms are clogged. Screen is defective. Customer was not happy with the price of parts and labor. Collected trip fee.

Complaint that the unit is making noises while tumbling. Found bad rollers tensioner and belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT

Installed new heater kit per serial number Special Project code S17304.And new hose and wash pump. Tested for leaks Complete

Customer complained of gas smell. Ran unit on bale 350? unit ignited right away and stayed lit until preheat. Watched unit and unit was lighting when prompt. Flame is normal size and burning properly. . Customer said he could smell gas when it starts. Worried there is a leak or too much gas coming out. Called tech line after informing customer he will smell gas sometimes when using oven. Unit does not have gas smell when not in use. Sr#7738378390 tech line agreed with findings. . Informed customer Unit working as designed.

"Customer complained door doming odd when opened. Confirmed complaint, foudn beackets at bottom of door not staying secured and part of the outer door is not staying in place causing door to come apart when opened/ moved. Ordering outer door, brackets and screws, and nameplate. Told customer to to use oven until return . Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11620704 (Outer door.) and 2 W10883315 (Bracket)s and 1 W10837731 (Screw) and 1 W11178521 (Nameplate)"

"Customer complained unit started leaking after stopping twoce. Found f8e1 error. Found hose had came off on bottom of unit. Put new hose clamp on and ran component activation, All funtions working as designed. Ran unit through quick wash cycle. Unit completed full cycle with no errors. Verified proper operation."

Customer complaint asking loud noise. Found bolt holding stator cover off. Found bad slider. Replaced slider which came with new stator bolt. Ran component activation and all funtions working as designed. ; used 1 W10734521 (SLIDER) from stock

"Found the heater no continuity , replaced heater and cleaned out lint build up.Tested heating upAlso advised Cust to have vents cleaned ASAPVent wizards 1866 498 7233; used 1 WP3387747 (Heater) from stock"

"Tested and ran diagnostics, found F3E2 NTC error and F6E2 ACU error. Will need heater and ACU. Units will have to be unstacked to perform repairs. Quoted customer for repair. Saved estimate. Customer declined repair. Collected for service call on cc."

"Tested and ran dryer. Dryer is heating and cycling normally. No issues found. Ran diagnostics, no stored error codes. Dryer operating as designed."

Customer had dryer running on arrival. Noise is not a squeaking or squealing noise. Dryer has a rattling noise intermittently. Was not able to pinpoint source. Called tech line spoke to Travis SR#7738376941. There are no reports of this issue on this model. His suggestion was to check and possibly replace all moving parts. Most have already been inspected or replaced. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect drum and call to schedule return.; ordrng 1 W10545923 (Drum)

Inspected and found clothes getting stuck in the agitator and will order part and return.; ordrng 1 W11550891 (Agitator)

"Complaint of fr now being too warm. Measured 8 in fr 36 in rf, set to 0 and 33.Compressor/fans running (rf on arrival). Good airflow from rf top vent.Pulled out fr evap cover and unit switches to fr cooling, fan operating. Ice block in upper right corner and heavy frost on first couple turnings of evap. Looks to be a sealed system issue. Notes were to diagnose and contact wp techline as customer has had numerous issues with unit since purchase , looks like 8 repairs from what I can see in notes.In diagnostics rf/rf thermistors pass.Called techline and agrees could be sealed system issue, would proceed with system pressures/repair with possible weak compressor, low charge or restriction.Sr#7738382284Ordering compressor, evaps, drier,2x time for sealed system repair.; rqstng P&A on 1 W10832994 (compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 WP978025 (Valve) and 1 W11492867 (Evaporator) and 1 2xtime (2x time)"

"Unit is under 1yr wp warranty per service bench. Freezing in rf. Just purchased and when turning down rf to stop freezing the ice cream in freezer would go soft. Some items in freezer against vents, showed cs and set freezer to max. Instructed to start at recommended return m rf again, if still getting some freezing should be fine with other adjustments to turn temp down in rf now. Doors all sealed fine and good airflow."

"Unit is under 1yr wp warranty per service bench. Unit will not turn on, no response from u/I. Voltage good at outlet and at control steady green blink light on control. U/I display faintly lit, no response. Reseated harness at control and same. Reseated at console and unit did come up working, but went on bro lock without being pressed., came out fine but Ordering console.; ordrng 1 W11384511 (Console)"

"Replaced latch assembly and ran normal cycle fine, went through fill and into wash, locked fine. Cancelled and unlocked fine, ran spin cycle fine."

"Replaced main control, u/i and thermistor for intermittent cooling issues. Compressor running after repair, u/i responsive."

"Installed gear case, hub, actuator, cam, wash plate and belt. Tested and washer checked ok."

Customer complaint is that microwave has error code F1e4 ACU PCBA failure. Confirmed error code. Cycled power and error code remained. ACU is NLA.

"Tested and found noise coming from clutch. Removed and replaced clutch. Retested, operating properly and quietly. No unusual noises.; used 1 W10721967 (Cam) from stock"

Sr 7738383407 bottom liner of oven chipping called tech support customer needs to call customer service

Replaced lint screen housing

Lint screen wont go inside lint screen housing call of lint stuck in housing removed lint screen going in normally

Replaced controls motor just humming basket not spinning red wire broken going to clutch assembly customer saved old wire harness replaced tested operation normal

Unit wont start The door switch is broken replaced tested starting normally ; used 1 WPW10569603 (DOOR SWITCH) from stock

"Unit had 60 volts coming down to heater control board needs to be replaced. Customer rescheduled for 2-08-24 amPart#W11087226; ordrng 1 W11087226 (Control board), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

Found dryer block wiring burnt and terminal block burnt need to replace block and clean up wires for good repair. Scheduled for 207-24 Part#279320; ordrng 1 279320 (Dryer block kit)

"Belt was broke I replaced it already. The unit was also not heating found screws loose and stripped at terminal block unit needs a new block as well. Return 2-07-2024 amPart#279320; ordrng 1 279320 (Dryer terminal block kit), used 1 341241 (Belt) from stock"

The unit has only 30 day coverage of cosmetics I will inform the customer to contact whirlpool about getting a new knob from us they would have to pay for the knob.Part#W11159630 would be needed if they call back wanting knob

"Gearcase leaking water bearing locked up tub sounds like a gravel road when spun by hand I found F3e3 inlet temp fault f7e1 tachometer missing signal failure f9e9 unknown error drain f5e4 latch failure error codes on new ui in fault history upon boot up same as old ui after unplugging all wires from lower unit that have been water damaged original ui was locked up until I unplugged everything from underneath drive motor, actuator, drain pump, unit will need gear case main control drain pump drive motor actuator cam assembly wash plate will have to be broken to remove as it is seized and spanner nut to fix. I replaced ui today and left everything unplugged under ui going to lower end. Drain pump resistance is 26.8 ohms hi resistance should be around 19 ohms causing damage to main control. I found corroded harness as well due to water damage caused by Gearcase leaking. Office to call customer when parts come in.; ordrng 1 W11543996 (Control) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11551646 (Spanner nut) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11396717 (Drain pump) and 1 W11394572 (Latch assembly) and 1 W11400157 (Dispenser assembly) and 1 W11130932 (Harness lower)"

Found dryer making a loud rattling noise it appears to be rollers or idler pulley the unit is stacked i advised maintenance that the unit would need to be dropped down for us to service unit. 2-9-24 amPart#4392067; ordrng 1 4392067 (Dryer kit)

Found belt tore in a couple places making noise when rolling over idler pulley replaced belt unit ran and checked okCall complete; used 1 341241 (Belt) from stock

Found unit not level and back hoses hitting back wall adjusted hoses and level machine unit ran and checked okCall complete

F6 E4 says mis alignment with UI and control board. Have ordered UI and control will return 2-26-24 amPart#W11600630Part#W112611672xframe; ordrng 1 W11600630 (UI) and 1 W11261167 (Control board) and 2 2xframe (2xframe)s

"Unit is under 1yr wp warranty per service bench. Complaint is same as previous, when something is set on glass top unit squeaks, original cooktop bowed a bit no moved significantly. Top was replaced and better, but is still complaining of squeaking. Unit was pulled out on arrival. Does not squeak when adding pressure to frame in testing, just on glass.Contacted tech support.Assumes sound is from element springs, would not replace parts, it is not a functioning failure and will not cause any harm to unit.Sr#7738368334"

"Unit making scraping sound, found front support worn and cause, swapped front supports while removing damaged one so that unit should run fine until return. Quoted for supports and labor. Accepted. Collected in full via cc.; ordrng 1 AGM75510755 (Support)"

"Customer says broil burner would not light. Tested and found burner lighting properly. Tested several times and burned ignited every time. Set broil temp to 400. Allowed oven to reach temp and cycle off, waited to ensure burner would cycle back on. Burner relit correctly. Oven and burners igniting and operating as designed. Entered diagnostics, no stored error codes. All components working properly. Advised customer to monitor operation and if problem returns to call back."

"Tested and found pump/motor not starting. Ran diagnostics found F4E3 motor failure error. Removed and replaced pump/motor assembly. Reassembled, ran dishwasher and checked for leaks. Operating properly and no leaks. Canceled cycle and checked for leaks in drain, none found and draining correctly."

Installed new switch and switch shaft is not straight and level like it should be heated up all burners and unit is now operating to factory specs

"Complaint dryer will not heat past 5 mins. 248vac b/r 124vac r/w 124 b/w 0.0 w/g moisture bar at pin j13 at control is oL when finger is removed 6.8 ohm when my finger is touching across moisture bar sensor pads testing good. I suspect sensor was not making positive connection between clothing causing issue I replaced thermistor and thermal cutout to motor. Thermistor had resistance of 3832 ohms. At room temp. 1000/1200 should be room temp. ; used 1 WP3392519 (THERMAL FUSE), and 1 WP8577274 (THERMISTOR) from stock"

Complaint dishwasher not drying dishes. I found dishwasher does not have any rinse agent in it dishwasher is it plastic tub dishwasher I replace heating element tested operations. Everything is working fine. I found F7E1. Error code and diagnostics. Fault history no additional issues. found with dishwasher at this time Recommended rinse agent and also recommended customer to run hot water at sink faucet until water is as hot as it can get before starting a cycle. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

Cx complaint that the unit is flashing error codes. I inspected the unit to confirm the complaint. I found error codes: f9e0 f1e1. I tested the oven and it worked fine. The unit needs a new UI panel and control board to resolve the issue. Im ordering the part for the return visit and marking the part for the return visit.; ordrng 1 W11600634 (UI panel)

Customer complaint is that washer is banging. Inspected and found front left suspension rod is missing. Ordered suspension. ; ordrng 1 W11400156 (Suspension)

"Customer complained unit when washing bunches clothes up in corner and never stays in balance. Says he cant wash bigger than beach towel. Asked customer to run unit with a few towels and customer said I really dont want to use it it shakes the house and walks out. Told customer that techline will want me to run it with clothes , he just didnt say much else. Ran diagnostics and no error codes present. Ran unit empty on both spin cycles in diagnostic and Unit wasnt off balance while empty. Ran unit through agitate and unit agitating properly agitator is installed properly. Tech line said to tell customer he will have to run machine while Im here to properly resolve the issue. Sr#7738366283. Told customer what tech line said that I need to run unit with a load and watch load for proper diagnostic. Customer refused to run unit saying its already broke a door, he doesnt want to clean up mess from unit shaking too bad, informed customer that if I cant run it I cant diagnose it and if he calls back for some issue my company will have to charge trip fee to return. Called techline back and documented issue. Tech line documented his refusal to repair/ diagnose."

"Retuned to install shield/ belt cover, installed part. Reassembled, ran diagnostics and all functions working as designed, verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10427633 SHIELD"

"Cx complaint that the units blower fan is not working. I inspected the unit to confirm the complaint. I found the retracting motor works fine, it goes up and down. The blower motor is not getting any voltage neither is the switch. Schematics say 120v should be coming from the brown wire connected to the switch at the plenum motor housing. The unit needs a new switch to resolve the issue. The cx is still concerned about the vibration when unit descends. It is fine when it goes up but vibrates towards the end of the descent. Im ordering the parts for the blower fan but the influential parts for the vibration are are serviceable parts (tracks, slides, inner housing etc.). Im calling WP to document their concern about the vibration.; ordrng 1 W11088943 (Hood control) and 1 W11187731 (Motor assembly)"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Found unit leaking at left side overfill. Checked and found rinse aid dispenser leaking during wash. ; ordrng 1 W11412300 (DISPENSER)

"Tested dishwasher and found motor not starting. Ran diagnostics, found F7E1 motor failure error. Ordering pump/motor assembly. Checked part availability. Scheduled return visit for 2/5 AM; ordrng 1 W11460945 (Pump/motor)"

"Inspected and found lid strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"

Installed new door and tested fine.

Complaint that the unit is not heating properly. Found bad heating element and thermistor. Quoted parts and labor. Customer has 7 days to waive the trip fee into labor.

Complaint that the unit is leaking water from the bottom. Found water valve on the wall leaking water. Mentioned to the customer to have the valve looked at. Ran diagnostic cycle and found no leaks on the washer side. Collected trip fee.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW

Customer didnt have closing papers. Informed customer she would have to pay for service she said she would contact whirlpool or builder that she shouldnt have to pay.

"Customer complained timer knob broke, confirmed timer knob and shaft broken, ordering timer knob and timer. Informed customer office will call when part comes in to schedule return call ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob timer)"

Replaced part and unit running normal. Cycled both upper and lower bake and broil and all tested normal. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC

Customer complaint is that dryer is not heating. Checked voltage and got 120V at L1 to Neutral and 29.39V from L2 to neutral. Electrical issue.

Cust not there called tenant and office .Went voice mail; dspstn on spec-tagged invntry: 1 279834 COIL KIT

"Found failed heater. Replaced and checked, all okay; used 1 DC97-14486A (ELEMENT) from stock"

Complaint that the unit is not powering up. Found bad bards. Will order parts for a return visit.; rqstng P&A on 1 W11478526 (UI Touch Panel) and 1 W11419171 (Control Board)

"Complaint that the unit is leaking water from the bottom. Found bad sump pump and wash arms. Will order parts for a return visit. ; rqstng P&A on 1 W11087376 (Sump Pump) and 1 WPW10463906 (Screen) and 1 W10837249 (Wash Arm) and 1 WPW10498900 (Wash Arm Mid), ordrng 1 WPW10526114 (Toe Panel)"

Upper oven not going over 300 when it says 350 tested and found upper oven not heating past 300. Tested sensor and the value is high. The relay on control chatters. Needs new control and sensor. Customer sent in receipt. ; ordrng 1 W11594139 (Control) and 1 WPW10181986 (Sensor)

Customers complaint is washer making a banging noise. Tested suspension and its fine. Ran automatic test and washer ran properly. Had customer put a load in and explained that you must wash like items together so the load is balanced. Put a load of 6-6 towels in and ran rinse and spin and

"Replaced blower wheel and glides, which were riveted in and same with new. Put together and some scraping still from blower. Has not set position so pulled out a little further and reassembled and running smoother, cs says it is back to what it was before failure."

"Cs getting both fits and h20 errors while unit is filling and is draining. They have attempted to clean out filter and hoses and removed pressure sensor and cleaned though didnt seem clogged at all. Verified pressure sensor is clear. Blew in/out to pressure switch and tested normal cycle, is filling fine and when cancelled it drained fine. Quoted for pressure sensor/labor."

Found not washing properly. Agitates in one direction only and unit not spinning unit need a new main control will order and return to install asap; ordrng 1 W11624938 (Control)