Service History 105 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HS20

Near Davidson, NC 28036

Mark C.

Job Details: 06/28/2023

"Unit is showing an f8e1 lower fan speed error, unit is also showing an f6e4 user interface to appliance manager miss match error. When in service diagnostics component activation placing the lower fan on high or low the fan is operational. Indicating a miscommunication between the control and the tachometer on the blower motor.; ordrng 2 W11598119 (Blower)s and 1 W11261167 (Control) and 1 W11600355 (Panel)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Huntersville, NC 28078

Mark C.

Job Details: 06/28/2023

"Units handle has detached one the right side causing the the handle to swing down and break out the Front glass. Removed hand to prevent the handle from breaking the inner glass, secured other trim to the door liner to prevent any injuries from the trim sticking out. Contacted tech line to see if anything can be done for the customer, spoke with Chris, tech line states customer would need to contact customer care to see if theres any factory support for the door. Documented the problem sr#7736736146. Quoted 540.54; ordrng 1 W11051158 (Door)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Huntersville, NC 28078

Mark C.

Job Details: 06/28/2023

Customer states unit completely died one day they unplugged the unit and plugged it back in and the unit was operating properly from that point. Upon inspection found a loose sober on the control.; ordrng 1 W11618917 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Mooresville, NC 28115

Mark C.

Job Details: 06/28/2023

Unit is not going into harvest due to a faulty temperature sensor on the ice maker. Replaced ice maker unit is fully operational.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FW2

Near Windsor, CT 06095

Gary V.

Job Details: 06/28/2023

"Inspected and found f2e1 key pad fault, unit needs main acu, will submit estimate and call for return date.; rqstng P&A on 1 W10894098 (Ui panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Suffield, CT 06093

Gary V.

Job Details: 06/28/2023

"Inspected and found f8e4 fault for leak. Found water in flood tray, cleared out and reset controls. Ran unit and found soap suds in unit, flushed out suds and tested fine. No other problems found at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model EV200NZBQ00

Near Suffield, CT 06093

Gary V.

Job Details: 06/28/2023

"Inspected and found drain tube frozen over, cleared ice out and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/28/2023

Panel keeps saying select cycle l. Replaced and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/28/2023

"Found terminal block melted and power cord burnt. Replaced power cord and terminal block all checks ok. ; used 1 279320 (TERMINAL BLOCK), and 1 PT600L (CORD-POWER 6' 4 WIRE) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/28/2023

"Tested unit and found machine would start a wash cycle but never sense just buzz and tub not moving, checked capacitor and found leaking due to hole in it this caused no power to motor and no agitation. Replaced faulty capacitor and ran unit thew a wash and spin cycle, all operations now working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/28/2023

"Installed console assembly and turned unit on to register cntrls unplugged and replaced main cntrl, ran unit and machine is now excepting selections and heating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs325sdhz08

Near Holyoke, MA 01040

Mike K.

Job Details: 06/28/2023

"Unit under 1yr wp warranty, took photo of reciept.Unit not cooling, verified fans and compressor running. Evap cover covered in frost, cleared and removed, evape clogged with frost, Put unit into diagnostics, sensors pass, damper verified functioning, not defrosting.Loose connector to heater, lead pulled out of harness"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/28/2023

"Tested unit and found fridge section not cooling checked evaporator and found cover frozen over causing no air circulation, placed unit into step 38 of diagnostics for a defrost cycle and found thermistor faulty, replaced thermistor and melted all ice unit is now defrosting and operating to specs ; used 1 W10316760 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/28/2023

"Ran machine due to washer making noise wile agitating and spinning found noise coming from front of panel squeaking very loud over and over wile unit tumbles. Checked front panel and found unit rubbing causing noises, added some foam tape to stop noise in between front panel and cabinet ran machine threw a wash and spin cycle with clothes and all operations are now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/28/2023

"Installed all new parts and placed unit into a diagnostics cycle to checked ice maker, ran fill and unit is now filling checked ice maker cycle and all operations now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/28/2023

"Installed new water valve and cycled ice maker, found unit now filling with water and all operations working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Waterbury, CT 06706

Jimmy R.

Job Details: 06/28/2023

"Tested unit and found fridge section not cooling properly found fridge full of moisture, checked door gaskets and found right door gasket not sealing on bottom allowing warm air to get in and build moisture. Heated gasket to creat a proper seal cleaned up water and turned on heater in mullion strip, advised customer there will be some moisture due to muggy air and no ac in house this is normal operation."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Coventry, CT 06238

Amanda R.

Job Details: 06/28/2023

"When going to start cycle customer hit power button it powered on and then hit deep clean and Ui went black getting power to control and Ui console shorted quoted for new console ; (created new UIS, deleted prior attachment to UisID 207075)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Coventry, CT 06238

Amanda R.

Job Details: 06/28/2023

Ff section cooling normally not making ice or freezing certain things ice coming through the freezer evaporator cover the freezer evaporator fan making loud noise because hitting ice build up not defrosting correctly quoted for control and freezer evaporator thermistor customer states she has an extended warranty explained it needs to be dispatched through the extended warranty

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Chaplin, CT 06235

Amanda R.

Job Details: 06/28/2023

Fae4 diverter error unit wont start fills then throws error needs new sump assembly ; ordrng 1 W11299377 (Sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Hampton, CT 06247

Amanda R.

Job Details: 06/28/2023

Not cooling or freezing evaporator has heavy frost on it connector for heater element come apart reconnected customer h

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Griswold, CT 06351

Amanda R.

Job Details: 06/28/2023

F7e1 error saved three times not filling or advancing through cycle replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/28/2023

"Replaced sensor and ACU. Turned breaker back on. Tested oven, all components checked good. Set oven to 425, oven heated and cycle properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/28/2023

Removed and replaced outer dishwasher door. Checked and ensured door was operating properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW1

Near Hartford, CT 06114

Ruben C.

Job Details: 06/28/2023

Replaced infinite switch tested operation normal; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near East Hartford, CT 06118

Ruben C.

Job Details: 06/28/2023

Checked unit found freezer frozen over control not going into defrost ordering control and thermistor unit was given autho; ordrng 1 W11212392 (Control) and 1 W10384183 (Thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Manchester, CT 06042

Ruben C.

Job Details: 06/28/2023

Checked unit found found motor not starting open winding ordering motor and control; ordrng 1 W11613479 (Motor) and 1 W11637581 (Control)

We serviced a

SAMSUNG REFRIGERATOR

Model RT18M6215SR/AA

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/28/2023

Checked unit found no frost build comp is blazing hot gave cust estimate for comp sealed system repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/28/2023

Checked unit found reservoir frozen cussing not water thru dispenser nothing in refrigerator frozen ordering reservoir and. Damper cover; rqstng P&A on 1 W10801011 (Reservoir) and 1 WPW10314204 (Damper housing)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near West Hartford, CT 06117

Ruben C.

Job Details: 06/28/2023

Checked unit found strike broken replaced strike tested operation normal lid seems to be going down normal; used 1 W11457841 (Strik) from stock

We serviced a

GE WASHER

Model GTW680BSJ3WS

Near Bloomfield, CT 06002

Ruben C.

Job Details: 06/28/2023

Checked unit found touch panel responsive cust had water fall from pipes onto control gave cust estimate for control and panel

We serviced a

WHIRLPOOL WASHER

Model MVWB955FC1

Near Farmington, CT 06032

Martino S.

Job Details: 06/28/2023

"Ran diagnostic check found door lock is not unlocking as should taking longer before release, part order for return service tentative P/A.; ordrng 1 W11188327 (Door lock)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Avon, CT 06001

Martino S.

Job Details: 06/28/2023

"Check unit as per customer complaint unit making squeaky sound, take unit apart and check rollers and pulley. Rollers spins and move around freely but pulley stuck and barely turns and grinds. I replace pulley and put unit back together and check unit working to specs not more grinding noise and unit heating.; used 1 279640 (Pulley IDR) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Avon, CT 06001

Martino S.

Job Details: 06/28/2023

"Check unit as per customer request unit not reaching desired set temperature. I pull unit out and check for voltage to unit 240v going in, 120v on exact individual line on red/black to neutral and same to chassis ground. Check continuity and ohms on bake element check normals. Place back panel back on and push unit back and turn unit to bake at 450 degrees and check 3 highs and 3 lows temperatures and add them then divide by 6 and temperature averages 442.3 whichs normal. I call tech line to verify and receive an SR# 7736737834, unit check working to specs."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS5

Near Torrington, CT 06790

Martino S.

Job Details: 06/28/2023

"Check unit as per customer not heating and making loud buzzing sounds. Turn on unit to heat water unit makes loud buzzing noise and not heating, parts order for return service tentative with two techs P/A.; ordrng 1 W11402082 (Magnetron) and 1 W11125676 (Thermostat) and 1 W11628655 (Transformers)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/28/2023

Retuned to install part ordered. Installed new vent and made frame to where it doesnt leak. Ran unit and unit not leaking now. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 06/28/2023

"Customer complained unit not filling with enough water. Says its not covering cloths all the time. I did using bulky sheets option but doesnt always when in other settings using deep fill or auto. Ran unit bulky deep fill and unit filled to maximum fill. Informed customer unit is working as designed. Unit will no use deep fill in normal mode, showed her literature in owners Manuel. Nothing in or obstructing pressure line or valve stem on board. Drain line is about 3 inches lower than needed so Informed customer to raise drain pipe a few inches to prevent siphoning. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28270

Vincent O.

Job Details: 06/28/2023

Found crack in outer tub right above drain pump causing leak. Order and replace outer tub and drain pump. Instructed customer to check part for damage when received. ; ordrng 1 W11219115 (Outer tub) and 1 W11399437 (Drain pump)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS1

Near Charlotte, NC 28227

Vincent O.

Job Details: 06/28/2023

Installed new sump assembly. Ran dishwasher to verify wash motor was working and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW00

Near Springfield, MA 01129

Roger R.

Job Details: 06/28/2023

Found unit low on refrigerant and has a uv filter in place. Unable to find leak at machine compartment or at evaporator. Called tech support to verify that this unit has an internal refrigerant leak that is not accessible. Unit determined to be unrepairable. SR number 7736737995

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Springfield, MA 01119

Roger R.

Job Details: 06/28/2023

"Not not defrosting properly. Initiated defrost in diagnostics and heater circuit came on. Defrosted unit and checked wiring in freezer ant that was all good and heater working in diagnostics. Unit will need new control. ; ordrng 1 W11546609 (Control, electronic)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chicopee, MA 01020

Roger R.

Job Details: 06/28/2023

"Found unit had the belt installed improperly and also the pulley on the motor shaft is stripped and not attached to motor correctly. Unit will need new belt and motor. SR7736709704; rqstng P&A on 1 W11162091 (Belt) and 1 W11126010 (Motor, dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Springfield, MA 01108

Roger R.

Job Details: 06/28/2023

"Installed new lid lock bezel and ran calibration cycle, all okay"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Killingly, CT 06239

Amanda R.

Job Details: 06/28/2023

Replaced drain hose and updated heater element tested draining normally

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/28/2023

Complaint center burners will not ignite. Will not click at all. I found center burner manifold switches were unplugged. I reconnected switches secured connector. Everything is not working properly including the griddle. No additional issues. No slow ignition issues either.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/28/2023

Complaint lights in the top of the refrigerator are not illuminated anymore. I found freezer light has failed. I replaced freezer LED module I tested operations no additional issues. Found all lights are now working. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Weddington, NC 28104

Jonathan J.

Job Details: 06/28/2023

"I replaced water pressure, regulator per service bulletin high water pressure replaced all previously ordered parts. No additional issues found with refrigerator water pressure at this time. No leaks found either during pressure testing."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stallings, NC 28104

Jonathan J.

Job Details: 06/28/2023

Complaint washing machine makes an abnormal noise will not progressed of the cycles. I found capacitor have failed. I replaced Drive capacitor tested operation for the calibration cycle. No additional issues found with washing machine at this time.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/28/2023

"Complaint timer counts down, drum will not turn unit will not get hot either. I found locked drive idler and broken drive belt I replaced all idlers and belt with svc kit. I tested operation no additional issues found with dryer at this time. Dryer is heating fine and operating at normal sound levels. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/28/2023

"Complaint air leaking freezer door not closing sticking out not in alignment. I found rh hinge is seized and left hand slide rail is very hard to push pull as well but not seized all the way. I defrosted slide rails lubricated slide rails, so customer could use it as a temporary fix a reformed door gasket on freezer. Verified freezer door is now sealing properly as of right this minute, customer be very firm when closing the door as right hand hinge is completely seized right before door closes, preventing it from closing properly. ; ordrng 1 WPW10397635 (Slide rail) and 1 WPW10397636 (Slide rail)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Wingate, NC 28174

Jonathan J.

Job Details: 06/28/2023

"Complaint get glass cooktop might be cracked rear right burner is not keeping temperature. I found infinite switch on low is staying on high. I replaced Infinite Sweatt Tested operations. Everything is working fine. no cracks in the glass. Just scratched. Also found front left burner is not going to high staying. Stuck on low. Never getting hot. Replace switch for it as well. Now oven cooktop is working fine. No error codes in fault history either ; used 1 WP3149404 (INFINITE SWITCH), and 1 WPW10434452 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near East Brookfield, MA 01515

Chris B.

Job Details: 06/28/2023

"Replaced part but customer mentioned that the unit is making noises while agitating. Found bad motor and actuator. Installed actuator and Will order motor for a return visit. ; ordrng 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

AMANA RANGE

Model ACR4303MMS0FOUND

Near Charlotte, NC 28227

Vincent O.

Job Details: 06/28/2023

Came to install part; part was not the correct part. Reordering correct part.; ordrng 1 W11396790 (Burner)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Charlotte, NC 28210

Jeff L.

Job Details: 06/28/2023

"Replaced both door gaskets and heat treated them to make sure they were sealing properly. I checked condenser coil it was good and clean, the mullion line was cool to the touch so no failure with condenser fan it was running properly. I also checked icemaker chute assembly and it was closing properly you can still see some room light when closed but I took my hand and from the outside of door pushed against flapper and it was all the way shut and still could see some room light so they tells me operation is normal. Someone has repaired this unit before I found some sealant in the corners of the frame where some gaps were and also the compressor had a charging stem on it. Also, I advise with the house being at warmer temperature the customer may wanna drop temperature on fridge to counteract the humidity when opening the door. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Pomfret, CT 06259

Amanda R.

Job Details: 06/28/2023

Replaced compressor vacuumed system recharged with 5.5 oz r134a started cooling explained need to wait til water bottles freeze in freezer before putting food in unit ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/28/2023

"Complaint water leaking from freezer door damaging wood floor underneath refrigerator ice will fall 30 to 40 mins after dispensing water or ice water run down front of door staining door will not clean with anything. I found defective door. I leveled refrigerator as well. Refrigerator was at a level, raised the front legs up. Doorway shipped directly to customer customer to inspect door for defects and call our office when it comes in. ; ordrng 1 LW11258441 (Door ss frz)"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Amherst, MA 01002

Mike K.

Job Details: 06/28/2023

"Thinks unit isnt draining out properly, clothes wet at end of cycle.Error history F0e5, F7e1, out of balance, basket speed fault. cleared history.Ran diagnostic test cycle, failed at agitation, F7e1.Quoted for actuator. Accepted, replaced actuator and recalibrated, baskets very wobbly, found hub stripped and without retainer on it, replaced hub and running as normal, recalibrated and ran self diagnostic cycle fine.; used 1 W10913953 (ACTUATOR), and 1 W10528947 (HUB) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/28/2023

Dryer squeaking. Made adjustment to legs. Unit mo longer making noise.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/28/2023

Installed new panel and control. All checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/28/2023

Heavy frost build up on evap causing poor cooling. Thawed ice and found all wires connected and thermistor white in specs. Heater ohms out fine. Needs upgraded control. Quoted customer.

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ0

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/28/2023

"Microwave not powering on. Found 120vac at outlet. Found open fuse. Replaced and fuse blew again. Found broken door switch. Needs new door switch kit and fuse. ; ordrng 1 WPM0805101 (Fuse) and 1 W11244490 (Interlock), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Durham, CT 06422

Jeremy B.

Job Details: 06/28/2023

Fresh food doors not sealing 100%. Found gaskets tore. Needs new. ; ordrng 2 W10830162 (Gaskets)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Brimfield, MA 01010

Chris B.

Job Details: 06/28/2023

Complaint that the top rack is broken ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Brimfield, MA 01010

Chris B.

Job Details: 06/28/2023

Replaced Control Board but found a bad chute and will order part. Heater heated fine but will use as a backup. ; rqstng P&A on 1 W11423781 (Ice Door Chute)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, MA 01604

Angel R.

Job Details: 06/28/2023

Found unit is only getting 98 volts at the outlet. Informed customer that he must contact an electrician. Updated model and serial number.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Sutton, MA 01590

Angel R.

Job Details: 06/28/2023

"Found a wire loose in junction box. Ran diagnostics cycle, tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Northbridge, MA 01588

Angel R.

Job Details: 06/28/2023

"Found a rod slightly bent, also no sound absorber pads on unit. Will order new ones. Ran diagnostics and found no error codes. Adjusted legs and still off balance.; ordrng 1 W11217817 (suspension) and 4 W11096159 (Sound absorber)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 06/28/2023

Checked and found no ice n bin. Manually cycled ice maker. Would not complete cycle correctly. Ordering ice maker.; ordrng 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28215

Vincent O.

Job Details: 06/28/2023

Found breaker tripped upon arrival. Flipped breaker on. Verified unit powers on and is cooling properly. Inspected all wiring and component operation. All functions check ok. Breaker did not trip while in home. Unit is on a gfci breaker and is not designed for gfci circuit. Referred customer to whirlpool for further resolution.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Charlotte, NC 28213

Vincent O.

Job Details: 06/28/2023

"After visual inspection, a broken door switch was observed: Installed new door switch ; used 1 WPW10569603 (DOOR SWITCH) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/28/2023

Checked unit found gearcase noisy on spin ordering gearcase and agitator did not com off ordering agitator and screw; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11449840 (Gearcase)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHD2251TF7

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 06/28/2023

"Water leaking from behind the ff ice box making ice normally ball of ice around damper assembly temp in ff section was set at 42 changed to 38 ; rqstng P&A on 1 5303918784 (Air handler) and 1 5304508008 (Damper gasket) and 1 5304508741 (Air tower), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Clover, SC 29710

Mitch H.

Job Details: 06/27/2023

"Found display completely blank, would not respond to any inputs. Filter board blown again, no power out of board. Customer says they used the microwave for approximately 2 weeks before it stopped working again. Called tech line spoke to Rob SR# 7736485808, checked outlet , has correct power. Power is coming to filter board. Rob said it could be an issue with the house wiring. Customer says she contacted builder and that wiring was inspected. Ordering filter board and power cord.; ordrng 1 W11187358 (Power cord) and 1 WPW10531156 (Filter board)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Clover, SC 29710

Mitch H.

Job Details: 06/27/2023

"Replaced user interface and wiring harness l reassembled. Tested, dryer now staying powered on. Heating and cycling correctly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520AS0

Near Mooresville, NC 28117

Mark C.

Job Details: 06/27/2023

Customer states unit is arching in the upper cabinet by the vent. Found unit to be arching from a failed diode. Quoted 287.15 customer is not going with repair at this time.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Mooresville, NC 28115

Mark C.

Job Details: 06/27/2023

Unit is not making ice due to a faulty temperature sensor on the ice maker.; ordrng 1 W11546935 (Ice maker)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Troutman, NC 28166

Mark C.

Job Details: 06/27/2023

Upon unboxing of the new panel in the customers home found panel to be bent at the bottom in multiple places. Reordering panel.; ordrng 1 W11416788 (Panel)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, NC 28037

Mark C.

Job Details: 06/27/2023

Installed new console unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/27/2023

"Customer canceled over the phone does not want to pay one $129 diagnostics fee for me coming out to replace a water filter. Customer stated that when he removes the water filter he has great water pressure and whenever he installs the filter the filters are only lasting for 5 to 7 days before they clog up again but whenever he first installs a filter, he has great water pressure, coming through the filter, and then it slowly restricts again. I strongly suggest customers more than likely having a water filter issue not covered under warranty. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/27/2023

"Complaint washing machine, making a horrible noise during final spin when it goes into high spin speed. I verified lower drivetrain no issues found with lower drivetrain. I did see evidence of motor rubbing against floor pan. I did see that the leveling legs were as low as they could get a raised machine up off of the floor and raised it, so that the feet or as high as they could go. No error codes in diagnostics. I performed a DLMS calibration. Also found wash machine was severely out of level. I leveled washing machine. Ran a quick wash cycle with heavy sheets in it. no abnormal noises or issues found just normal ticking, clicking noises heard."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Indian Land, SC 29707

Jonathan J.

Job Details: 06/27/2023

"Complaint washer not agitating not progressing past sensing. I found slider clutch had failed. I replaced slider. Clutch tested operation. Performed a DLMS calibration cycle. No additional issues found with washing machine at this time. Everything is working now properly and sounds normal and quiet. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/27/2023

I replaced all previously ordered parts and tested operations performing automatic test mode. No abnormal noises or issues found with washing machine washing machines. Sounds normal now. ; dspstn on spec-tagged invntry: 2 W10721967 CAM KIT and 1 W10913953 ACTUATOR

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/27/2023

Water heating fine in microwave oven heating fine below microwave customer now able to pair unit to mobile app and WiFi as well everythings working great now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/27/2023

Replace door hinge. Unit has a couple of new dents in the stainless that were not there last time. No additional issues found with cooling or with gaskets at this time with refrigerator. Refrigerator is cooling properly as of right now.

We serviced a

JENN-AIR OVEN

Model JJW2430DP02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/27/2023

Complaint oven keeps locking up displaying f6e0 f6e1 lost communications. I found touch screen is defective I need to order power board as well to fix need to reorder ui. Office to call customer when parts come. ; rqstng P&A on 1 WPW10260060 (Control) and 1 W11236887 (Control) and 1 W11179310 (Control)

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Kershaw, SC 29067

Jonathan J.

Job Details: 06/27/2023

"Replace gasket, Acosta operations. No additional issues with dryer found. Everything is working fine. Dryers heating as well."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 06/27/2023

Customer complaint is that dryer would not start. Inspected and found knob was not being recognized on control panel. Removed console and knob ribbon. Reinserted and tested. Dryer is working but knob does not respond properly consistently. Ordered control panel. ; ordrng 1 W11413566 (Control Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/27/2023

Installed filter and showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/27/2023

"Customer complaint is that ice maker is not working properly and right side door thumbs when opening and closing. Ran diagnostics and found no error codes for ice maker. Ran harvest test and ice maker is very noisy. Ran ice maker fan test and fan is not working. Causing water from ice container to drip at dispenser. Ordered fan, ice maker and cam. ; rqstng P&A on 1 W11658802 (Ice Maker) and 1 W10846539 (evaporator fan blade) and 1 WPW10505294 (cam)"

We serviced a

GE DRYER

Model GTDP300EM1WS

Near East Hartford, CT 06108

Chuck M.

Job Details: 06/27/2023

Customer complaint is that control panel was not installed properly from previous visit. Corrected and secured panel. Showed customer it works.

We serviced a

WHIRLPOOL COOKTOP

Model WEE510S0FB1

Near Manchester, CT 06042

Chuck M.

Job Details: 06/27/2023

Customer complaint is that console glitches and has error code F2e1 stuck key. Customer stated that broil turned on by it self. Confirmed error code and tested temperature sensor at control and resistance is out of range on control. Sensor checked ok. Range needs control. Customer says he has extended warranty through Whirlpool. Customer will contact Manufacturer for authorization.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, CT 06106

Ruben C.

Job Details: 06/27/2023

Checked unit found belt is coming off due to belt cover coming off holes that support cover are stripped will not hold ordering gearcase; ordrng 1 W11454741 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near New Britain, CT 06051

Ruben C.

Job Details: 06/27/2023

Checked unit found mullion at bottom separating from liner called techline 7736728622 has been submitted for review

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near New Britain, CT 06051

Ruben C.

Job Details: 06/27/2023

Checked unit found control keeps ref operating non stop ordering control and thermistor; rqstng P&A on 1 W11438736 (Ref thermistor) and 1 W11353813 (Control)

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Plainville, CT 06062

Ruben C.

Job Details: 06/27/2023

Checked unit found timer hard to turn broke knob ordering timer and knob knob broke because of timer; ordrng 1 W11675852 (Knob) and 1 W11566735 (Timer)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Farmington, CT 06085

Ruben C.

Job Details: 06/27/2023

Checked unit found burner does not go to low ordering switch and burner ; ordrng 1 WPW10312185 (Right front burner switch) and 1 W11517959 (Right front burner)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 06/27/2023

"Tested washer and found unit displaying error F9e1 long drain, canceled out cycle and reset cntrl ran a drain and spin and found no drain pump coming on, checked voltage to pump and found 38 volts at drain pump connection checked at cntrl and 120v, traced wire harness and found drain pump wire had broke causing no power to pump and a long drain error. Added but connection to fix wire taped and secured ran a wash and spin cycle and all operations now working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/27/2023

"Installed all new parts and ran dishwasher thew a wash cycle, unit is now washing properly and all functions working to specs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Farmington, CT 06032

Ruben C.

Job Details: 06/27/2023

Replaced ice maker tested water inlet heater checked normal not open advised cust to observe for 24 hours no charge to cust; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/27/2023

"Installed all new parts and cleared drain line made sure water was running into drip pan and working as designed, checked cooling and all operations now working to specs"

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