We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model FFHB2750TS9
Near Bellingham, MA 02019
Aimee Z.
Job Details:
05/01/2024
Found the fridge amps running at 17No cool needs compressor Referred back to the manufacturer Needs compressor and sealed system
We serviced a
MAYTAG DRYER
Model MDG4000BWW
Near Franklin, MA 02038
Aimee Z.
Job Details:
05/01/2024
Found fuse goodNo continuity at the igniter Cust not repairing age cost to high; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
05/01/2024
Installed new door all checks ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Sharon, MA 02067
Aimee Z.
Job Details:
05/01/2024
"Found ice box frozen steamed to free ice bucket,Found the ice maker draw surrounded with ice .Tested fan couldnt get running and the soilnoid on the ice not working .Ordering ice maker and augar and fan assy complete; ordrng 1 DA97-15217D (Icemaker) and 1 DA97-12540G (Augar motor assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Suffield, CT 06078
Gary V.
Job Details:
05/01/2024
"Installed evap cover and unit started cooling again, please allow 24 hours for temps to stabilize."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR9FHTXTB00
Near Enfield, CT 06082
Gary V.
Job Details:
05/01/2024
Installed new inlet valve and cycled ice maker and filled with water and tested fine. Please allow 24 hours for ice production.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Springfield, MA 01108
Gary V.
Job Details:
05/01/2024
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Springfield, MA 01108
Gary V.
Job Details:
05/01/2024
"Installed new control board and cycled thru auto test, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Suffield, CT 06093
Mike K.
Job Details:
05/01/2024
Replaced evap fan motor assy. Plugged back in. Cs to monitor. Reattached waterline and had cs sign waiver. Turned water on and no signs of leak. Unit starting to cool.
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Ware, MA 01082
Chris B.
Job Details:
05/01/2024
Replaced part and unit working normal. Display is working correctly. Customer tried the pad and is happy with the fix.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near Westfield, MA 01085
Mike K.
Job Details:
05/01/2024
"Replaced gasket carmaker, cycled and heard water fill. Verified water in tray. Cs to monitor"
We serviced a
WHIRLPOOL RANGE
Model GW399LXUB06
Near Amherst, MA 01002
Chris B.
Job Details:
05/01/2024
Complaint that the bake side is no heating properly. Found bad igniter flat. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
JENN-AIR RANGE
Model JDS9860AAP
Near Hadley, MA 01035
Chris B.
Job Details:
05/01/2024
Complaint that the unit is giving out a error code F3-1. Found bad control board no longer available. Customer had the sensor replaced and its good. Wire harness no longer available as backup too. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFZ09
Near Farmington, CT 06032
Chuck M.
Job Details:
05/01/2024
Customer complaint is that refrigerator door gasket were not making contact with cabinet. Inspected and found gaskets pulled out of liner. Pushed gaskets in place properly and corrected with blow dryer. Doors are sealing properly. FF and Freezer sections are packed with food obstructing circulation. Took pic. ; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near West Hartford, CT 06107
Ruben C.
Job Details:
05/01/2024
ref 7739000440 called techline replaced noise filter with fuse was able to get power to unit but door keeps popping open told to install latch kit ; ordrng 1 W11685626 (Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near West Hartford, CT 06117
Chuck M.
Job Details:
05/01/2024
"Customer complaint is that washer is noisy. Ran high speed spin and washer makes a loud clicking noise. Checked slider and it checked ok. Ordered gear case, clutch and slider. ; ordrng 1 W11449841 (Gear Case) and 1 W10754448 (Clutch) and 1 W10734521 (slider)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Meriden, CT 06450
Jimmy R.
Job Details:
05/01/2024
"Installed new compressor due to one installed few days ago started to make a bearing noise and would not hold temp, replaced drier and refilled unit with r600 checked evap and found full frost pattern and unit is cooling to specs, advised customer unit will need 24hrs so temps can regulate"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Meriden, CT 06450
Jimmy R.
Job Details:
05/01/2024
Installed new cntrl and heated oven to 350 degrees oven got to temp and help properly. Checked all other operations and unit is now functioning to factory specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Waterbury, CT 06708
Jimmy R.
Job Details:
05/01/2024
Removed old compressor and evaporator brazed in both new parts and filter drier filled unit with 5.40 oz 134 a and checked cooling. Unit is now building frost on evaporator advised customer to give unit 24 hrs so temps can regulate. All operations now working to factory specs
We serviced a
GE DISHWASHER
Model GPT225SGL0WW
Near Easthampton, MA 01027
Mike K.
Job Details:
05/01/2024
"Old hinges will not come out, t25 screws through door attempted with regular driver and with impact , impact destroyed one tip before second started to strip screw. With screws not coming out would have to replace inner door and screws plus labor and oversize shipping. Denied.Leaving call open to refund for labor already collected as could not repair.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Holyoke, MA 01040
Mike K.
Job Details:
05/01/2024
"Complaint of agitator spinning freely, not agitating during cycle under load, loud grinding noise. No errors in history. Completed diagnostic cycle fine with no load, except very wobbly on spin. Found a lot of play in basket. Agitator will not come out. Ordering cam, actuator, basket, agitator, screw, hub.Replaced informed cs that basket will come directly to him and to call us when it does to schedule return; ordrng 1 W10752187 (Washplate screw) and 1 W10902814 (Washplate) and 1 W10752719 (Basket) and 1 W10324651 (Hub) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY01
Near Chicopee, MA 01013
Mike K.
Job Details:
05/01/2024
Replaced reservoir and tested fine
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near West Springfield, MA 01089
Mike K.
Job Details:
05/01/2024
"Replaced dispenser housing, bezel and drawer. Filled load n go. Tested in component function and dispensed soap. Ran diagnostic cycle and completed fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS2
Near Chicopee, MA 01020
Chris B.
Job Details:
05/01/2024
Replaced part and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01151
Chris B.
Job Details:
05/01/2024
Complaint that the unit is making a screeching noise while spinning with a full load in. Found oil in the Splutch and belt. I could hear grinding during agitation towards clockwise motion.; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 WP389140 (Drive Block) and 1 WP21366 (Spanner Nut) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Denver, NC 28037
Ryan S.
Job Details:
05/01/2024
Returned to install appliance manager and magnetron. Installed parts. Unit now working and no error codes present. Customer saw unit running with no error codes.
We serviced a
JENN-AIR VENTHOODS
Model JXW8536HS1
Near Stanley, NC 28164
Ryan S.
Job Details:
05/01/2024
"Customer complained lights fell down again, replaced lights twice on 1-2-24 and 2-8-24 already. Called techline on 2-8-24. Called tech line due to repeat issue. Informed tech line of previous issue, they had notes from last call onn2-8-24. Ordering light panel W11321564. Techline said to order part as a customer complaint so that it is submitted to research team and delivered from whirlpool directly. Informed customer office will call when part comes in. Sr#7738430360; rqstng P&A on 1 W11321564 (Light panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Denver, NC 28037
Ryan S.
Job Details:
05/01/2024
"Returned to install fan motor and fan blade. Installed parts and no noise present.,verified proper operation, showed customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYWOO
Near Bristol, CT 06010
Ruben C.
Job Details:
05/01/2024
Checked unit ice maker would not harvest replaced ice maker tested operation normal cust pays only for service charge. If another ice maker needed in future would not be covered ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
05/01/2024
F0e3 overloaded error code f8e1 long fill no fill f0e9 out of balance pause. I cleared codes as unit would not agitate on any cycle performed a control calibration cycle no further issues found at this time with washer.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
05/01/2024
"Complaint washing machine, not agitating not spinning properly machine keeps spinning have to use hand to stop. I found F2 one only error code in fault history I found slider clutch had failed. I replaced slider clutch tested operations. Perform test 52 calibration cycle control unit passed calibration with no further issues or error codes. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
05/01/2024
I replaced gear case and all previously ordered parts. I tested operations inspected for leaks no leaking occurring at this time. No additional issues found either.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
05/01/2024
"Complaint dryer making a burning smell while running smell is electrical in nature going all the way across house had to open up windows. I found resistance values are as follow. Heater 9.7 and oL to frame blower fan fuse .2 ohms. Motor 1.9 1.9 .3 and oL to case no wiring issues found the dryer issues found no roller issues found no blower motor issues found no timer issues found everything is working fine. I found burning smell was caused by power receptacle, melting where power cord is plugged into wall. No further issues found with dryer at this time.called safety file number 7738978563. Showed customer issue. No parts needed at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
05/01/2024
Complaint washing machine making a rattling noise during agitation cycle and clunking noise going to spin cycle. I found noise is normal. Operation noise is when Ashton goes back to fourth clunking noise is electromagnetic clutch shifting into gear. No further issues found with washing machine at this time.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Unionville, NC 28110
Jonathan J.
Job Details:
05/01/2024
Complaint center burner when set to low simmer setting flame goes out. I found orifice had a partial obstruction preventing gas from escaping properly. I cleared up obstruction tested operations. Everything is now working properly. Had customer test burner multiple times no further issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Monroe, NC 28112
Jonathan J.
Job Details:
05/01/2024
I replaced all previously ordered parts and tested operations. No additional issues found at this time with dishwasher. Dishwasher is in the garage now as customer bought a new dishwasher.
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Mooresville, NC 28115
Robert A.
Job Details:
05/01/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mooresville, NC 28115
Robert A.
Job Details:
05/01/2024
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Troutman, NC 28166
Robert A.
Job Details:
05/01/2024
"Cx complaint that the units burner does not have a full flame. I inspected the unit to confirm the complaint. I found the burners light fine, however the RR burner has intermittent flame height on high and take longer to boil compared to the LR burner with the same amount of water. The unit needs a new rear burner heads to resolve the issue. The cx has had multiple issues thus far owning the unit. The RF knob has melt from the heat at close proximity. They have also had a alleged gas leak, I used my gas detector and no leak was found. The cx wants a new unit. Im ordering the part for the return visit.; ordrng 2 WP8286815 (Burners heads)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Mooresville, NC 28117
Robert A.
Job Details:
05/01/2024
Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump motor to resolve the issue. I replaced the sump with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Mooresville, NC 28117
Robert A.
Job Details:
05/01/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cornelius, NC 28031
Robert A.
Job Details:
05/01/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
05/01/2024
"Removed and replaced pump/motor assembly. Reassembled, tested dishwasher and checked for leaks. Dishwasher operating properly and no leaks. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
GE DRYER
Model GFDS140ED1WW
Near Charlotte, NC 28278
Mitch H.
Job Details:
05/01/2024
"Checked dryer on arrival. Dryer was left disassembled by previous tech. Removed front, found several pieces of metal in bottom of front panel and metal ring from front of drum loose and damaged. Also found damage to bearing carrier. Drum and carrier will need to be replaced. Quoted customer $506.99 for drum, customer said he is not going to repair. Will purchase new. Returning all parts to office unopened. Advised customer that service call would not be refunded."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Lincolnton, NC 28092
Ryan S.
Job Details:
05/01/2024
"Returned to install door switch, harness and control board. Found brown wire to door switch cut and stuck between frame , issue from factory. Reassembled unit and ran preheat 350?. Verified proper operation."
We serviced a
KITCHENAID RANGE
Model KFEG500ESS7
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
05/01/2024
Found name badge upside down and cant remove without damaging. Needs new front glass. Control panel cracked at corner took pictures. Needs new panel. Took picture or receipt and delivery receipt. Range was in back order. ; ordrng 1 W11164063 (Control panel) and 1 W10906445 (Front glass) and 1 W10909682 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Andover, CT 06232
Jeremy B.
Job Details:
05/01/2024
Refrigerator keeps powering off and on multiple times a min on a dedicated circuit needs new control board. Quoted customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, MA 01129
Chris B.
Job Details:
05/01/2024
Complaint that the unit is not cycling through correctly. Found bad wash pump and arm. Will order parts for a return visit. ; ordrng 1 W11087376 (Wash Pump Motor) and 1 WPW10463906 (Screen) and 1 W10837249 (Lower Wash Arm)
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near East Longmeadow, MA 01028
Chris B.
Job Details:
05/01/2024
Replaced all parts and ran a diagnostic cycle. Sensor strip are working properly. Showed customer the sensors working. Mentioned to the customer to run a few cycles and to keep an eye on the unit.; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
05/01/2024
"Checked and found thermal fuse blown. Replaced fuse, tested, dryer operating properly. Customer just had vent redone, but still has an issue with hose. Area where washer/dryer is located is very small and when dryer is pushed back into place, vent hose gets crimped. Advised customer to possibly have metal duct style vent installed.; used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Waterbury, CT 06710
Jimmy R.
Job Details:
05/01/2024
"Tested microwave and found unit would not power up checked voltage at outlet and 120v present, removed control and ohmed out fuse found fuse good checked voltage coming into filter board and 120v is there checked coming out and going into control and no power. Unit is going to need new filter board, new cntrl and touch panel due to coming apart ; ordrng 1 W11552018 (Cntrl) and 1 W11173819 (Control panel) and 1 W10422269 (Noise filter)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
04/29/2024
Checked unit found right front burner indicating on while off replaced switch tested operation normal ; used 1 WP3149400 (INFINITE SWITCH) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28205
Robert A.
Job Details:
04/29/2024
Cx complaint that the unit rumbles a lot during cycles. I inspected the unit to confirm the complaint. I found the rollers worn and need to be replaced. I replaced the rollers with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model LSQ8000LQ1
Near Enfield, CT 06082
Chuck M.
Job Details:
04/29/2024
Customer complaint is that washer was leaking. Pulled out washer and found a lot of trash behind and underneath washer. Ran washer on regular cycle and it completed cycle with no leaks.
We serviced a
BOSH DISHWASHER
Model SHU5315UC/U06
Near Longmeadow, MA 01106
Gary V.
Job Details:
04/29/2024
"Inspected and found water weeping paste inlet valve and flooding sump. Needs inlet valve, will order part and return.; ordrng 1 00425458 (Inlet valve)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TP0
Near Chicopee, MA 01020
Chris B.
Job Details:
04/29/2024
Complaint that the unit is frosting out in the freezer side. Found wall all cracked and warming the freezer side. Unit cannot be serviced. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
04/29/2024
Installed new compressor and filter drier. Pressurized with 150 psi of nitrogen and it held. Pulled a vacuum then recharged with 6oz of r134a please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near York, SC 29745
Mitch H.
Job Details:
04/29/2024
Checked and found evaporator completely frozen. Checked and found evaporator fan not running properly. Per service pointer W11550688. Ordering evaporator motor and clip. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11546684 (Clip) and 1 W11559968 (Evaporator fan motor)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Charlotte, NC 28217
Jonathan J.
Job Details:
04/29/2024
"122.5 245.3,122.5 Technical Service Pointer #: W11727795 Rev A Action Required: Mandatory Release Date: April, 2024 unit must be paired to WiFi over the air update will fix unresponsive ui issue. No further issues found with dryer at this time"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AE00
Near East Hartford, CT 06118
Jeremy B.
Job Details:
04/29/2024
"Installed new control and tested keeps saying feature not available. Found open 20A fuse replaced and tested all checks ok. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
04/29/2024
Tested and ran diagnostics. Found F4E3 pump failure error. Dishwasher fills and drains correctly but motor not running. Quoted customer for repair and saved estimate. Customer approved repair. Ordering pump/motor. Checked part availability and scheduled return for 5/1 AM. Collected full amount on cc.; ordrng 1 W11087376 (Pump/motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
04/29/2024
"Removed and replaced inlet valve assembly. Reassembled,tested, all valves and functions operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Charlotte, NC 28203
Robert A.
Job Details:
04/29/2024
Cx complaint that the unit is not heating and had a thermal event. I inspected the unit to confirm the complaint. There has been significant thermal damage at the terminal block and power cord. Both need to be replaced to resolve the issue. I called WP safety to document the issue. Cx is responsible for parts and labor. I quoted the cx for the repair.
We serviced a
WHIRLPOOL RANGE
Model MER5875QAN
Near Tolland, CT 06084
Amanda R.
Job Details:
04/29/2024
Had power outage then when power was restored sent surge into house control on oven not working it got shorted and its no longer available to repair whole unit needs to be replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Mooresville, NC 28117
Ryan S.
Job Details:
04/29/2024
"Came to install parts ordered by previous tech. Charged unit with nitrogen to inspect for leaks, no leaks detected. Installed new compressor, charged 50g r600. Found unit has restriction in evap. Evap that was ordered was damaged. Part was not in box and had been damaged somehow. Compressor stem was also bent and little and shipped on its side but was able to fix stem and compressor was installed successfully . Ordering evap and lokring parts due to lockring parts not being ordered previously and will need to lockring evap on return call. Informed customer office will call when part comes in. ; ordrng 1 W11562258 (Evaporator) and 1 W11504419 (Coupler evap 1) and 1 W11504449 (Coupler evap2) and 1 W11504445 (Dryer coupler 1) and 1 W11504449 (Dryer coupler 2) and 1 2xtimframe (2xtimframe), used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Marshville, NC 28103
Jonathan J.
Job Details:
04/29/2024
Complaint not dispensing water screen flashing I found f1e1 error and in diagnostics valve hums but will not dispense water neither hot nor cold voltage coming into control is 123.8 voltage to valves is 58.3vac no shorts or wiring issues found. ; ordrng 1 W11205048 (Valve) and 1 W11411581 (Control)
We serviced a
KITCHENAID OVEN
Model KSEG700ESS3
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
04/29/2024
Cust using rescheduled for wed 12 to 5; schdld next appmnt for 5/1 WED PM
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
04/29/2024
Installed spark module and switches and office holder Tested all burner and bake Complete
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Grafton, MA 01519
Aimee Z.
Job Details:
04/29/2024
"Cust stated sounded like pebble in dryer and burning smell.Ran dryer no burning smell, everything sounded normal. I check vent outside clear.Advised to have vent cleaned she didnt know when last cleaned .Check the supports good no where and check belt a little worn .They could use a tune up. Vent wizards dryer vent cleaning 1 781 908 0121Called safty explained needs tune up and house vent cleaned 7738885409Sent customer estimate for when want service"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details:
04/29/2024
"Customer complained unit will start but wont stay on. Found unit had leaking sump motor. Water was coming from inside of sump motor. Replaced sump motor and unit not leaking and verified proper operation. Before reinstalling informed customer unit had been leaking prior to work done. Asked if he wanted me to reinstall unit. He said yes, damage was to particle board under unit and was limited to under unit just looking at it. Verified proper operation and no leaks detected. ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stanley, NC 28164
Ryan S.
Job Details:
04/29/2024
"Returned to install new Ui panel due to last one being dented. Installed new Ui. Ran unit preheat 350? unit went into preheat properly with no error. Checked all surface burners, all ignites properly. Called safety to report Sr#7738855102 . Verified proper operation."
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWP575GW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
04/29/2024
"Complaint washer making grinding noise squealing noise. I found cam spline was gone worn out and hub spline was rounded out as well. I was able to remove agitator with no issues left agitator loose. Shaft in gear case drop-down rubbed the hole through guard.; ordrng 1 WPW10427633 (Sheild) and 1 W11213879 (Belt) and 1 W11454738 (Gearcase), used 1 W10324651 (HUB), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fort Mill, SC 29715
Mitch H.
Job Details:
04/29/2024
Checked and tested dryer. Dryer heating and cycling normally. Found that vent hose is being crimped and restricted when dryer is pushed into place causing airflow restriction. Advised customer this will cause long dry times and dryer to overheat stressing components. Customer is going to see about shortening hose and possibly redirecting vent.Dryer operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS22
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/29/2024
"Complaint while closing the microwave door, the broil support broke again. nobody touched it no cleaning occurring either. I found complaint true ordering broil support office to call customer when part comes in. ; ordrng 1 W10909479 (Support)"
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS05
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/29/2024
Complaint cooktop is leaking gas smell gas intermittently. I found center burner rear right and front right burner are all leaking gas unit will need new manifold or valves to replace also found burner cap are all corroded will have to replace all five burner holders and screws as well. Unit has a double regulation system attached underneath new leaking from regulators at this time found. Whirlpool Safety stating they will not cover parts or labor as unit is out of warranty. Safety advising customer to call them directly at (866) 550-5136 and provide file number. 7738969058 file number. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Catawba, SC 29704
Mitch H.
Job Details:
04/29/2024
"Removed and replaced main control. Reassembled. Ran control calibration, completed properly. Tested washer, all components and functions operating properly."
We serviced a
MAYTAG WASHER
Model MVWC565FWZ2
Near Franklin, MA 02038
Aimee Z.
Job Details:
04/29/2024
Found Cust running drain into floor pump and theres no loop so water running out Of washer . Also needs new suspension rodsPut load of towels in washer and spun them .Cust going repair drain by time we go back; ordrng 1 W11228718 (Suspension rods)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Southington, CT 06489
Ruben C.
Job Details:
04/29/2024
Replaced filter housing tested operation normal did not see any leaks per Randy cust is all paid for
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Lincolnton, NC 28092
Ryan S.
Job Details:
04/29/2024
Customer complained unit not drying. Found vent was run to under porch and reduced airflow. Could not get under porch to inspect. Unit didnt pass vent test kit test. Passed when unhooked from home exhaust line. Verified proper operation when not hooked up to home exhaust. Informed customer to run new exhaust line so unit can work as designed. Kept test kit for further use.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Berlin, CT 06037
Jeremy B.
Job Details:
04/29/2024
Installed new control and tested all checks ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Granby, CT 06035
Mike K.
Job Details:
04/29/2024
"Replaced sump assy. Ran normal wash for 10 minutes and drained fine. Cs to monitor. Original sump was full of pinkish debris, possible mold or some other build up, reused parts were all cleaned. Advised scraping plates before wash and cleaning with affresh on regular basis."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Granby, CT 06035
Mike K.
Job Details:
04/29/2024
Replaced end cap and center rail. Drawers working properly
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Westfield, MA 01085
Mike K.
Job Details:
04/29/2024
"Knob not functioning, dryer different then one in servic call, corrected mod /ser number. Found collar missing from knob. Was able to use knob preordered and unit functioning properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bloomfield, CT 06002
Chuck M.
Job Details:
04/29/2024
Customer complaint is that washer was not spinning out clothes. Found filter blocked with debris. Cleared and tested. Washer checked ok.
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA48H7400AW/A2
Near Chicopee, MA 01013
Chris B.
Job Details:
04/29/2024
Complaint that the unit is staining the clothes. Found oil leak in the bottom and same oil stains on clothes. Quoted parts and labor but customer prefers not to service the washer being a second hand unit and expense. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Chicopee, MA 01013
Chris B.
Job Details:
04/29/2024
Complaint that the unit is not draining correctly and not cycling through properly. Found error code F6E2 and F7E1. Found Floater missing part of the tip and the shaft is not straight.; ordrng 1 WPW10346525 (Float Assembly) and 1 WPW10316267 (Stand Pipe Housing)
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ3
Near Chicopee, MA 01020
Chris B.
Job Details:
04/29/2024
Complaint that the unit glass top has a burnt spot. Found like if the glass has impurities in the glass burning that small spot. Replaced part and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chicopee, MA 01020
Chris B.
Job Details:
04/29/2024
Replaced part and unit running normal. 1yr warranty on parts and labor. Customer ran a quick cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
04/29/2024
"Returned to install new timer and knob, verified proper operation after install."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Longmeadow, MA 01106
Gary V.
Job Details:
04/29/2024
"Concern is tripping circuit breaker, inspected and found total amp draw with all functions working at 7.1 amps within specs, ohmed heater and getting inconsistent reading, and main acu not cycling off sanitize dry, will submit estimate and call. Unit is running on GFI circuit breaker and customer going to replace that while waiting on parts.; rqstng P&A on 1 WP3387747 (Heater) and 1 W11133021 (Control board)"
We serviced a
KENMORE WASHER
Model ="11028102310"
Near Longmeadow, MA 01106
Gary V.
Job Details:
04/29/2024
"Inspected and found multiple problems, beach dispenser leaking, lid hinges broken, and main tub bearing and seal worn out, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ellington, CT 06029
Amanda R.
Job Details:
04/29/2024
Complaint wont drain error long drain flashing black wire going to drain pump broken fixed wire wont lock or start needs parts ; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness) and 1 W11513248 (Lid lock)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bessemer City, NC 28016
Ryan S.
Job Details:
04/29/2024
Returned to install new timer and timer knob. Verified proper operation after installing parts.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Davidson, NC 28036
Robert A.
Job Details:
04/29/2024
Cx complaint that some buttons on the UI do not respond. I inspected the unit to confirm the complaint. I found 2 & 7 intermittently respond when they are pressed. The unit needs a new UI control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11564644 (Control) and 1 W11564643 (Active overlay)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Davidson, NC 28036
Robert A.
Job Details:
04/29/2024
"Cx complaint that the unit is intermittently performing well. Sometimes it does not dispense water, make ice and lights flicker. I inspected the unit to confirm the complaint. I ran multiple tests related to cooling and the IM functions. The compressor and fans are working fine. The IM harvested and filled fine. There were no IM and codes either. All lights are working fine. The unit needs a new control board and UI to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10830278 (Control board) and 1 W10843055 (Control board) and 1 W11387386 (Dispenser control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Cornelius, NC 28031
Robert A.
Job Details:
04/29/2024
"Cx complaint that occasionally the FC does not wool well. I inspected the unit to confirm the complaint. Both areas currently have good temps (2/39). I ran a few tests in service mode. The compressor and fans work fine. I changed the defrost mode in test 126 to an 8 hour timer to help pro,one better defrosting. I suggested to the cx to put the temps back to the recommended and keep an eye on it. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Huntersville, NC 28078
Robert A.
Job Details:
04/29/2024
Cx did not have the receipt and was not willing to pay the service fee. I did not diagnose the unit.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Huntersville, NC 28078
Robert A.
Job Details:
04/29/2024
"Cx complaint that the unit is having the power loss issue again. I inspected the unit to confirm the complaint. I found no error codes nor did I see the power loss message. The unit heats, tumbles and has good airflow. The control board and UI have already been replaced regarding this issue. I suggested the dryer receptacle be examined by an electrician, the cx agreed. The breaker does not trip when this occurs. Im ordering a new control just in case for the return visit.; ordrng 1 W11525996 (Control board)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Ellington, CT 06029
Amanda R.
Job Details:
04/29/2024
Console peeling back needs to be replaced ; rqstng P&A on 1 W11413963 (Console) and 1 W11414079 (Ui)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Catawba, SC 29704
Mitch H.
Job Details:
04/29/2024
Checked and found that wall outlet has shorted causing damage to dryer cord. Checked dryer components and found no visible issues. Element checked good. Unable to test dryer operation due to damaged outlet. Advised customer they would have to have wiring checked and outlet replaced.