We serviced a
WHIRLPOOL WASHER
Model Mvwc565fw2
Near Wethersfield, CT 06109
Chuck M.
Job Details:
10/23/2024
Customer complaint is that washer is not spinning out clothes. Ran diagnostics and found error codes. F0e5 off balance loads. F7e6 motor fault. Inspected and found hub and suspension worn. Needs to be replaced. Quoted customer P&L. Customer will buy new.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near West Hartford, CT 06110
Chuck M.
Job Details:
10/23/2024
Customer complaint is that dryer is noisy. Confirmed and found dryer needs repair kit. Ordered repair kit. ; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Amherst, MA 01002
Mike K.
Job Details:
10/23/2024
"Unit is under 1yr wp warranty per service bench. Ice production slow when first purchased then seemed fine being full every day. Now just a few cubes. Ran icemaker through test and completed, but water level seems low. Unit has not been moved and water line was replaced with braided line..Ordering icemaker and valve and will pull out and test water flow on supply on return. Office to contact to schedule return when parts come in.; ordrng 1 W11455232 (Icemaker) and 1 W11455388 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Litchfield, CT 06750
Ruben C.
Job Details:
10/23/2024
Checked unit found belt broken cuasing no operation replaced rollers pulley and belt tested operation normal heating normally; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/23/2024
"Checked and tested. Found thermal cutoff blown. Removed and replaced. Shortened vent hose. Tested, dryer now operating properly.; used 1 279816 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, SC 29745
Mitch H.
Job Details:
10/23/2024
"Removed and replaced control and clip. Found that due to physical damage clip will not hold console tightly on right side. Ran control calibration and automatic test cycle, all completed properly. Advised customer that physical damage is not covered under warranty and that she might want to contact builder."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Gastonia, NC 28052
Ryan S.
Job Details:
10/23/2024
"Customer complained oven door is loose and glass tries to fall out, door falls open. Found vent trim at top , its screw holes are stripped so door is falling apart. Also found hinges are bad and door is falling open ordering both hinges , both sides of trim and top vent trim. Inform customer office will call when parts come in and job is authorized. ; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge) and 1 WP8523172 (Trim) and 1 WP8523166 (Trim) and 1 W10817433 (Vent trim)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Stafford, CT 06076
Chris B.
Job Details:
10/23/2024
Complaint that the dishwasher is not cycling correctly and error code came up. Found error code F4E3 bad wash pump. Replaced part with TS# W11665769. Unit running normal. No leaks detected.; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507EWH01
Near Ellington, CT 06029
Gary V.
Job Details:
10/23/2024
Installed new ff drain pan and tested fine.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Tolland, CT 06084
Gary V.
Job Details:
10/23/2024
Inspected and found off balance fault code. customer may have had an off balance load and tried to reset controls. Cycled thru an auto test cycle and all functions test fine at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near South Windsor, CT 06074
Gary V.
Job Details:
10/23/2024
"Inspected and found when set for time dry, unit is shutting off with 5-10 minutes. Venting is clear. Temps are running normal. Quoted for main control board, and customer will call if wants repaired. Also customer may have extended warranty thru PC Richards and he will call them as well."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Amherst, MA 01002
Mike K.
Job Details:
10/23/2024
Replaced inlet water valve and verified operation component testing.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/23/2024
"Return to install new icemaker and heater installed icemaker and waterline heater ran icemaker field test icemaker filled with water brand icemaker, harvest test icemaker harvest verified proper operation"
We serviced a
WHIRLPOOL VENT HOOD
Model JXW9048WP1
Near Glastonbury, CT 06033
Amanda R.
Job Details:
10/23/2024
The fans dont run they are getting power when switch is turned on quoted
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JS4
Near Indian Land, SC 29707
Jonathan J.
Job Details:
10/23/2024
Complaint element is not working properly. Front left dual element. Slow to get hot. Show customer there are no issues with element. It is completely different as far as way it heats all elements are working properly replaced infinite switch no change in the way and speed at which. No issues found customer was also complaining about the oven door the way it closes. hinges found the normal doors have a cam built into the hinge that causes the hinge to hold position once it gets past that position door will automatically close and spring closed normally. Cannot adjust cannot do anything about. ; used 1 WPW10434452 (INFINITE SWITCH) from stock
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
10/23/2024
Drain pump keeps draining. Ran diag found F3E1 (pressure sensor fault) needs new control ; ordrng 1 W11657965 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near New Britain, CT 06053
Jeremy B.
Job Details:
10/23/2024
Arrived and found vent not hooked up and heater is open. Replaced heater and tested dryer is drying but the vent is clogged and there is a large amount of lint built up inside dryer. Needs vent cleaned and dryer internally cleaned. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near South Windsor, CT 06074
Gary V.
Job Details:
10/23/2024
"Inspected and found f8e4 fault leak, found excessive suds in tub, flushed out suds and informed customer only to use dishwasher detergent. All other functions test normal at this time."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Granby, MA 01033
Mike K.
Job Details:
10/23/2024
"F8e6, f8e1 errors in history. Long fill and water hazard. Cleared. Ran component test and no hot water coming to unit. Verified water pressure in supply lines. Replaced inlet valve assy and testing fine both hot&cold. Ran service test and completed fine. ; dspstn on spec-tagged invntry: 1 W11220230 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Torrington, CT 06790
Ruben C.
Job Details:
10/23/2024
Checked unit found evap coil only frosting on right corner and top tube partially needs sealed system ordering evap and comp; ordrng 1 W11625643 (Evap) and 1 W11504415 (Coupling) and 1 W11504450 (Coupling) and 1 W11740253 (Comp) and 1 W11504432 (Coupling) and 1 W11506619 (Coupling) and 1 W11506638 (Coupling) and 1 W11504445 (Coupling) and 1 W11504448 (Coypling) and 1 W11109499 (Filter) and 1 W11506635 (Prcocess) and 1 Time (Extra time)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Canton, CT 06019
Ruben C.
Job Details:
10/23/2024
Checked unit found off balance load instructed cust on loading clothes unit is starting normal ran diagnostics normal
We serviced a
KITCHENAID RANGE
Model KFEG500ESS7
Near Avon, CT 06001
Ruben C.
Job Details:
10/23/2024
Replaced harness tested operation normal all burners working normally tested bake and broil normal tested all normal
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Bristol, CT 06010
Ruben C.
Job Details:
10/23/2024
Checked unit unit is not getting correct voltage to terminal block have informed cust this has to be remedied instruct apis now fullfilled
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bristol, CT 06010
Ruben C.
Job Details:
10/23/2024
Checked unit found touch panel not responding could not get into diagnostics ordering control; rqstng P&A on 1 W11462461 (Control) and 1 W11461688 (Panel)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Newington, CT 06111
Chuck M.
Job Details:
10/23/2024
Customer complaint is that dishwasher would not start cycle. Ran diagnostics and found no error codes. During test cycle dishwasher did not fill. Found wires broken underneath dishwasher washer. Ordered harness. ; ordrng 1 W11726283 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11N
Near South Hadley, MA 01075
Mike K.
Job Details:
10/23/2024
"Unit is under 1yr wp warranty per service bench. Pulled out on arrival. Light on in freezer, nothing in rf, front display is off, unit not cooling, moved wires at control and would get clicking of a relay, found harness to power was not secure. Once secure it came on as normal, compressor running, fans running, u/i active.Cs to monitor, any further issue would preorder control, but unit is running now ; ordrng 1 W11556912 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Southampton, MA 01073
Mike K.
Job Details:
10/23/2024
Drain pump running but not draining. Replaced drain pump and draining fine. Left unit in rinse and spin to clean out unit.; used 1 WPW10276397 (DRAIN PUMP) from stock
We serviced a
MAYTAG DRYER
Model MEDE300VW0
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/23/2024
Complaint stopped heating. Found open thermal fuse. Tested the dryer on air dry only and the heater came on. Needs new control board. Control board is NLA part # WPW10174745; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
10/23/2024
I replaced lower door seal tested operations by running a rinse cycle no leaking occurring no additional With dishwasher at this time all operations are normal.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB02
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/23/2024
Complaint freezer door gasket falling off. Secured the gasket with adhesive
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near York, SC 29745
Mitch H.
Job Details:
10/23/2024
"Removed and replaced compressor and related parts. Charged with nitrogen to 250psi, checked for leaks, none. Allowed to sit for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge, 43g, for new compressor. Compressor operating and cooling properly."
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN2WW
Near York, SC 29745
Mitch H.
Job Details:
10/23/2024
"Tested and found gear case making a very loud squealing noise and leaking oil. Requesting P&A for gear case, agitator and related parts. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WH03X33729 (Transmission) and 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH43X30957 (Agitator) and 1 WH02X24374 (Bolt) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, SC 29745
Mitch H.
Job Details:
10/23/2024
"Tested and found thermal cutoff blown. Removed and replaced. Reassembled, tested, dryer now heating and cycling properly.; used 1 279816 (Thermal cutoff) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201DT/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details:
10/23/2024
Installed augar and fanHad to steam out the augar to get out And installed new fan.Re installed ice maker and harvested 24 to 48 hours
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Plymouth, CT 06786
Jimmy R.
Job Details:
10/23/2024
Checked over unit and found lower part of panel peeling off exposing the stainless also rusting around venting and bottom. Replaced faulty door with new panel checked all operations and unit is now working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Southington, CT 06489
Jimmy R.
Job Details:
10/23/2024
"Tested unit and found fridge and freezer sections not holding temps and will keep a normal temp for a few days then start warming up then back to normal every few days, checked thermistors at control an found reading 17.93 ohms freezer 9 degrees 6.63 ohms fridge sensor 43 degrees ran diagnostics and cycled damper witch is working checked fans and they are coming on normally customer had unit loaded properly. Will replace main control under s code parts labor advised customer they might be responsible for service charge 137.19 on return visit. ; ordrng 1 W11455229 (Acu control)"
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Southington, CT 06489
Jimmy R.
Job Details:
10/23/2024
Installed new cooktop due to cracked old one tested each burner and all functions functions now working to factory specs
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Southington, CT 06489
Jimmy R.
Job Details:
10/23/2024
Tech was assigned as a helper;
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Southington, CT 06479
Jimmy R.
Job Details:
10/23/2024
"Tested unit and found nothing powering up no console lights, checked voltage to unit and 120v present at terminal block. Removed console and found control panel not connected causing no power, plugged in and unit is now running and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/23/2024
"Tested unit and found machine would not wash lower and upper shelfs checked wash arms and found clean but not pumping water threw wash arms very strong, placed clear door and found wash motor ver6 weak causing unit to not pump water and wash correctly unit will need new Sump&motor to fix washing issue. Customer will hold off for now she is speaking to Costco and will let us know"
We serviced a
WHIRLPOOL WALL OVEN
Model WGG745S0FS02
Near Indian Land, SC 29707
Jonathan J.
Job Details:
10/23/2024
Complaint bake element is not working all the rest of the elements are working fine broil lower oven. Bake cooktop. I found complaint true. I found upper oven. Bake igniter has failed. Customer declined repair today is going to attempt to repair themselves. No additional issues found with oven no error codes in fault history at this time.
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Denver, NC 28037
Ryan S.
Job Details:
10/23/2024
"Customer complained while using left rear burner , heard pop and unit cut off, wont cut back on. Found unit has power. Had same issue last year. Ordering UI, cooktop module assembly and left rear burner plate. Informed customer office will call when parts come in. ; ordrng 1 WPW10396615 (Ui) and 1 WPW10328391 (Burner plate lr) and 1 W10857230 (Cooktop Module)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
10/23/2024
Complaint not making ice I found fill tube heater is frozen over heater is not working customer stated he had the door replaced shortly after purchasing the refrigerator due to a scratch and ever since the door was replaced it has not made ice. I. wires are broken.; ordrng 1 W11366500 (Fill tube heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Glastonbury, CT 06033
Amanda R.
Job Details:
10/23/2024
Replaced ice maker went over not having freezer over packed ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/23/2024
Replace control and temp sensor. No additional issues found unit preheating fine. All functions glass cooktop everything is working fine.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/23/2024
"Complaint refrigerator after the power outage from the hurricane is not cooling properly over freezing food Not dispensing water not making ice. I found chiller tank is frozen over. I found unit is indeed over cooling and fresh food section and in freezer. I set temperatures to maxwell warmth ordering control temperature sensor on harness and damper control. Icemaker is cycling, but not filling with water due to chiller tank being frozen Office to call customer when parts come in after authorization. ; rqstng P&A on 1 WPW10224292 (Harness) and 1 W11690896 (Thermistor) and 1 WPW10594329 (Damper) and 1 WPW10746274 (Control) and 1 WPW10317076 (Control)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Clover, SC 29710
Mitch H.
Job Details:
10/23/2024
"Tested and ran diagnostics , found F1E0 control error. Customer says he has to keep cycling breaker to use oven. Requesting P&A for console and control.; rqstng P&A on 1 WPW10260060 (Control) and 1 W11449431 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Belmont, NC 28012
Mitch H.
Job Details:
10/23/2024
"Disassembled dryer, removed and replaced drive motor, blower wheel and clamp. Reassembled, tested, dryer now operating correctly and quietly."
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/23/2024
Complaint the water started having problems in July. The water line to the upper freezer froze. Water valve has been replaced 3 times. No freezing issue. Water valve is cracked at the inlet. Called whirlpool techline sr7740171430 possible hi water pressure to the unit. Will replace the valve and install hi pressure valve. Order parts. ; ordrng 1 W10786952 (Hi pressure Valve) and 1 W11579561 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Mooresville, NC 28115
Jenn F.
Job Details:
10/23/2024
"Complaint the ice maker stopped working. And the lights would go off on the display would have to play with the door switch for it to come on. Ice maker will not cycle.this was a new build construction home with no mortgage. Final inspection done 10/30/23. Construction complete for move in 11/1/23. Replaced the ice maker and door switch. Tested ok. ; used 1 W11700250 (ICEMAKER), and 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near China Grove, NC 28023
Jenn F.
Job Details:
10/23/2024
"Complaint making a metal noise then the washer just senses when started and goes to complete. Found stored errors in the control F7E4 basket engagement error. F6E3 communication error. Ran diagnostic the clutch keeps clicking sometimes engaging. Gearcase has noise. Will need to replace the gearcase, nut, rotor, stator, clutch and slider. Order parts. Will call the customer when the parts come in to reschedule. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gold Hill, NC 28071
Jenn F.
Job Details:
10/23/2024
Installed main control and ui control. Tested ok.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Manchester, CT 06040
Amanda R.
Job Details:
10/23/2024
Installed new console didnt ask for model to be programmed and the console has no microwave feature need to reorder ; rqstng P&A on 1 W11449431 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Britain, CT 06053
Jeremy B.
Job Details:
10/23/2024
Installed new thermistor fresh food section. power and set to recommended temps. Please allow 24 hrs for temps to stabilize.
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Middlefield, CT 06481
Jeremy B.
Job Details:
10/23/2024
Below torn causing a leak replaced and tested all checks ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cramerton, NC 28032
Mitch H.
Job Details:
10/23/2024
"Removed and replaced dryer timer and dial. Reassembled, tested, timer and dryer operating properly."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/23/2024
"Removed and replaced infinite switch and element. Reassembled, tested, element now heating and cycling properly."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bloomfield, CT 06002
Gary V.
Job Details:
10/23/2024
"Inspected and found unit motor, blower and vent duct making heavy vibration noise, cant pinpoint where the noise is coming from, looks like theres missing insulation on filter duct and on motor base, will order parts and call for return date.; ordrng 1 WP694089 (Wheel blower) and 1 279827 (Motor) and 1 WP348780 (Base) and 1 W11117429 (Lint chute) and 1 W11233063 (Shield) and 1 W11415783 (Seal) and 1 WP339956 (Foam seal)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFB
Near Somers, CT 06071
Chris B.
Job Details:
10/23/2024
Complaint that the refrigerator has rust on the back panel and leaking water from the bottom front. Found evaporator cover rusted out and part no longer available. Found bad drain hose. Quoted parts and labor. Customer will search and see if that panel is still available before doing any further work on it. Unit will need to pulled out with an additional tech or done by the customer. Customer has 7 days to waive the trip fee into labor.
We serviced a
WHIRLPOOL DRYER
Model LER8858EZ1
Near Enfield, CT 06082
Chris B.
Job Details:
10/23/2024
Complaint that the dryer is not starting. Unit started ok and heating great. Tested the timer and working fine. No issues found.
We serviced a
MAYTAG DRYER
Model HYE3658AYW
Near Suffield, CT 06078
Chris B.
Job Details:
10/23/2024
Complaint that the dryer is making a loud sound when tumbling. Found bad blower wheel and belt. Quoted parts and labor. Will order parts for a return visit. Collected in full.; ordrng 1 W11497304 (Blower Wheel) and 1 341241 (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS09
Near Suffield, CT 06078
Chris B.
Job Details:
10/23/2024
Complaint that the drawer in the freezer is not pulling out. Found screw not tightened enough. Readjusted the rail and unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/23/2024
Dryer door not closing correctly. Found door not reversed correctly. Revered and all checks ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA-09
Near Kershaw, SC 29067
Jonathan J.
Job Details:
10/23/2024
"Complaint refrigerator leaking flooding floor every time water filter is installed. I found warped, broken water filter housing I am ordering water filter housing.; rqstng P&A on 1 DA82-02870A (Water filter, housing assembly)"
We serviced a
MAYTAG RANGE
Model MER4800PZ0
Near Manchester, CT 06040
Amanda R.
Job Details:
10/23/2024
"Both front and rear right infinite switches the black tab that holds knob onto shaft of switch is bad replaced switches operation normal ; used 1 WP3149404 (INFINITE SWITCH), 1 WP3149400 (INFINITE SWITCH), and 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near West Hartford, CT 06119
Chuck M.
Job Details:
10/23/2024
Customer complaint is that refrigerator LEDs were out at top and freezer. Unit has upgraded LEDs. Replaced Freezer LED and all lights are working. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11683242 LED MODULE CHROME (12 LED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/23/2024
"Installed new compressor and filter dryer leak checked then pulled vacuum then recharged with 68g of r600a please allow 24hrs for temps to stabilize.; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
GENERAL ELECTRIC RANGE
Model JB655YK9FS
Near Blackstone, MA 01504
Aimee Z.
Job Details:
10/23/2024
Installed new harness completeTested burner center and out burner glowing red
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN0WW
Near Milford, MA 01757
Aimee Z.
Job Details:
10/23/2024
"Jerry had me check codes and clear them the run agitation and spin test. Then had me un plug and tested at motor connector,needs 5 ohms theres a open winding at motor No ohms red white ,blue white and red and blue.Also said if coded wrong dial wouldnt line up is coded correct.Tech line said replace motor.8/8 I ordered a motor, inverta , main control first visit.; rqstng P&A on 1 WH03X29524 (Motor), states that autho needed"
We serviced a
SAMSUNG RANGE
Model NE63T8111SS/03
Near Waterbury, CT 06708
Jimmy R.
Job Details:
10/23/2024
"Tested oven and cooktop burners finding both front dual burners would stay on high never adjusting found when putting on a medium setting unit would cycle on and off a few times then stay on high, found infinite switches failing causing issue. Checked rear burners and found both would cycle in High for a few min but when putting on a high heat it would never cycle the burner on and off just keeping burner on super high heat, unit will need new infinite switches and two front dual burners, parts tentative p/a ; ordrng 2 DG44-01006C (Dual infinite switch)s and 2 DG44-01009B (Infinite switch)s and 2 DG47-00063A (Dual surface elements)s, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Watertown, CT 06779
Jimmy R.
Job Details:
10/23/2024
"Installed new Gearcase due to old one making a loud squealing noise, ran a calibration and a regular wash cycle checking operations and unit is washing properly. Ran a spin and all functionings now working to specs ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Stanley, NC 28164
Ryan S.
Job Details:
10/23/2024
Customer complain unit not heating found proper voltage to unit ran heat cycle and found no voltage coming out of board to element. Checked element and found element was also shorted. Needs new element and control. Schedule return call for 10-28 pm ; ordrng 1 W11525996 (Control) and 1 WP3387747 (Element)
We serviced a
WHIIRLPOOL LAUNDRY CENTER
Model LTE6234DQ1
Near Stanley, NC 28164
Ryan S.
Job Details:
10/23/2024
Customer complained it was leaking. On arrival turned both hot and cold water valves on ran unit through wash cycle with maximum load unit field started washing drain unit tilted to look for leaks. No leaks found another cycle medium load no leaks found. Informed customer no leaks detected drain pump and tub. Seal seem to be good. No leaks from hoses. Cannot find issue collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/23/2024
Customer complained unit making loud noise. Customer had purchase receipt. Replaced drum rollers belt and pulley with dryer repair kit. Issue was bad drum rollers. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mansfield, CT 06268
Amanda R.
Job Details:
10/23/2024
Not draining lid lock broken black wire broken at connector that goes to drain pump quoted
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hartford, CT 06112
Chuck M.
Job Details:
10/23/2024
Replaced fill T be heater and tested. Heater is working. Reset refrigerator and checked for errors. No error codes found.
We serviced a
KITCHENAID OVEN
Model KOED530PSS00
Near Westfield, MA 01085
Mike K.
Job Details:
10/23/2024
"Unit is under 1yr wp warranty per receipt. Took photo.Complaint of upper oven door dropping slightly on the left as it closes. Found this to be as designed with different style hinges on left side for both doors ( lower does same dropping, just not as noticeable because of view angle). This is done to help keep door in closed position. All other functions operating properly."
We serviced a
BOSCH DISHWASHER
Model SHV45M03UC/48
Near Longmeadow, MA 01106
Chris B.
Job Details:
10/23/2024
Complaint that the dishwasher is not filling up. Found water valve filled normal but not washing. Found bad wash pump. Quoted parts and labor. Customer decided not to fix due to age and part. Collected trip fee.
We serviced a
SAMSUNG REFRIGERATOR BO
Model RF26HFENDSR/AA
Near Springfield, MA 01129
Chris B.
Job Details:
10/23/2024
Complaint that the refrigerator is making a loud noise in the back cooling area. Found unit frozen over. Quoted parts and labor. Customer has 7 days to waive trip fee into labor. Customer will defrost the unit and see if it all goes back to normal. Collected trip fee.
We serviced a
LG WASHER
Model WT6105CW
Near West Springfield, MA 01089
Mike K.
Job Details:
10/22/2024
"Replaced drain pump and verified operation, filling in normal cycle then operating pump in spin cycle."
We serviced a
GE DRYER
Model gtd42eaj2ww
Near Franklin, MA 02038
Aimee Z.
Job Details:
10/22/2024
Found belt broke re placed dryer belt vent was completely blocked Clean out the vent housing and dryer Told customer needs to replace the vent .Test spin and heat ; used 1 137292700 (Belt) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WFE775H0HZ4
Near Windsor Locks, CT 06096
Gary V.
Job Details:
10/22/2024
"Inspected and found lf burner element inner ring broken, and lf switch and rt ft switch sparking, will order parts and return. Customer wants Tuesday am slot.; ordrng 1 W10823727 (Left front burner) and 1 W10857622 (Burner switch) and 1 W10917724 (Burner switch)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA 51
Near Agawam, MA 01001
Mike K.
Job Details:
10/22/2024
"Unit unplugged on arrival. Says both sections not cooling, believes it is the compressor. Plugged in and let run. Fans running. Compressor is not. Not getting any voltage to compressor. Quoted for main control. Possibility of still having issue with compressor, cannot verify operation, ~11.5 ohms on each winding, which is correct."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chicopee, MA 01013
Chris B.
Job Details:
10/22/2024
Complaint that the lid would not unlock and wont start any cycle. Found bad drain connection. Replaced lower harness wire with TSW11643701. Ran three diagnostic cycles and a drain and spin and ran with no issues.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model wtw5000dw0
Near West Springfield, MA 01089
Mike K.
Job Details:
10/22/2024
"Grinding when spinning, found bad transmission. Denied repair. Collected for service call only"
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ2
Near Vernon, CT 06066
Gary V.
Job Details:
10/22/2024
"Inspected and found no heat, measured 120v from control, failed magnetron, found magnetron damaged in box, sending back for credit and will reorder and return. Customer needs Monday am slot. 8-1.; ordrng 1 W10818686 (Magnetron), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/22/2024
F8e4 Found water in the bottom panDried and ran needs float switchAlso found a lot of suds in dishwasher Clean with oil. Cwa with in week if want floatSent estimate
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near West Springfield, MA 01089
Mike K.
Job Details:
10/22/2024
"Unit is running, but not heating. Found open heating element, replaced and testing fine; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB3
Near Farmington, CT 06032
Ruben C.
Job Details:
10/22/2024
7740166589 Checked unit tried bar keepers friend did not work called techline unit is rusting on inner panel took pics sent also pics to email on file techline said cust must call customer service beyond 30 days; dspstn on spec-tagged invntry: 1 W10278629 BAR KEEPERS FRIEND/MICRO
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
10/22/2024
Customer complained units oven will not work upon arrival found oven display board wasnt even on unit had power surface elements were working found unit had bug infestation left Call immediately.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
10/22/2024
"Customer complained unit overfilled . Found valves good, pump good. Found bad pressure sensor. Replaced control from pre Id. ran quick wash.verified unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chicopee, MA 01013
Mike K.
Job Details:
10/22/2024
"Has been experiencing numerous out out balance loads. Found suspension weak and play in tub. Washplate screw is seized.Repair requires Washplate/screw, suspension and hub. Denied. Collected for service call only"
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Southampton, MA 01073
Mike K.
Job Details:
10/22/2024
"The new spray arm has failed in same way as the previous, end came off of spray arm. Also a time clip not holding tube in place.; ordrng 1 MEG64438801 (Clip) and 1 AGB73932401 (Lower spray arm)"
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near New Britain, CT 06053
Ruben C.
Job Details:
10/22/2024
Checked unit found burnt wire going to element and terminal on element burnt ordering element and wire kit; rqstng P&A on 1 WE11X21156 (Element) and 1 We49x37037 (Wire kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near West Hartford, CT 06110
Ruben C.
Job Details:
10/22/2024
7740163680 checked unit found washplate off center and squealing from seal unit is going off balance without clothe ordering basket gearcase washplate and splutch; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11513244 (Basket) and 1 W10721967 (Splutch)
We serviced a
JENN-AIR WALL OVEN
Model JJW2730DS01
Near West Hartford, CT 06107
Ruben C.
Job Details:
10/22/2024
Replaced touch panel console tested operation normal ran cycle heated normally both bottom and top
We serviced a
KITCHENAID COOKTOP
Model KCES556HSS00
Near West Hartford, CT 06107
Ruben C.
Job Details:
10/22/2024
Checked unit found switch is not regulating burner can not control low ordering burner and switch; ordrng 1 W10917724 (Front left switch) and 1 WPW10342780 (Left front burner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hartford, CT 06112
Ruben C.
Job Details:
10/22/2024
Checked unit ran ran test 57 ice maker is harvesting test 45 water is coming out of valve but tube at ice make frozen tube fill heater open ordering fill tube heater; ordrng 1 W11087201 (Fill tube heater)
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS09
Near Cromwell, CT 06416
Jeremy B.
Job Details:
10/22/2024
"Found open 20a fuse. Replaced and tested all checks ok. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
10/22/2024
Washer banging all around. Suspension bouncy needs new. ; rqstng P&A on 1 W11217817 (Suspension)