"Not making ice. Found error code E5 ran harvest and it cycled. Conducted fill test and fill line frozen. Was able to thaw fill tube. Will order and replace valve and icemaker. ; ordrng 1 W11658802 (Icemaker) and 1 W11482383 (Valve), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. I found the front right suspension popped d out of place. Leaving the basket lean towards the front right corner. I repositioned the suspension rod to its place and found the rod cup has split. The unit needs new suspension rods to replace the rod cup. Im ordering the part for the return visit.; ordrng 1 W11130362 (Suspension rods)

"Cx complaint that the unit does not start because the knob has separated. I inspected the unit to confirm the complaint. I found the unit has good voltage 242v, the drum light turns on when the door is open. However the unit does not start because the timer axle separated from the timer. The unit needs a new timer and timer knob to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10185982 (Timer) and 1 WPW10558463 (Knob)"

"Unit under 1yr wp warranty per service bench.full of water, not draining, put into drain and pump running, but only small trickle going into disposal.Replaced pump and weak flow, clogged, drain lines do through air trap, multiple attempts draining with vacuum assistance and taking apart at air trap finally cleared fully and working properly; used 1 W10876537 (DRAIN PUMP) from stock"

Installed new door nameplate and filler unit is sealing properly.

Found screws caught between drum and bulkhead causing loud thumping noises. Removed screws. Tested and verified proper operation. All functions check ok. Instructed customer on emptying pockets before loading.

Installed new drivetrain unit is fully operational.

Installed new hinges unit is fully operational.

Installed new door and fitting unit is fully operational.; dspstn on spec-tagged invntry: 1 WP4373559 FITTING 5/16-1/4

Installed new door tracts unit is fully operational.

Complaint that the unit is leaking water. Found hose kinked and was not draining properly over flooding the the tub. Readjusted the hose and unit running normal. No more leaks.

Complaint that the unit is leaving clothes wet. Found stripped out and rusted gear case and hub. Quoted parts and labor but customer will look into another unit. Collected trip fee.

Replaced all parts and dishwasher running normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE and 1 WPW10545278 DRAIN HOSE

Replaced door and adjusted all hinges. Unit working normal. ; O-emld tckt

Complaint that the unit is not washing in any cycle. Found bad inlet valve hot side no water flow. Will replace part with TS-W11210459. Ran diagnostic test and unit running normal. Unit very unleveled and adjusted all feets.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Tested unit and found machine would fill up but never wash, checked errors and found 4-3 wash motor not operating 7-1 heater not coming on ran unit and checked voltage to wash motor found 120v wash motor faulty. Replaced motor&sump ran a diagnostics cycle to clear errors and reset unit, checked all functions and unit is now working to specs ; used 1 W11025157 (Sump&motor) from stock"

Washer not spinning out. Found worn hub and worn teeth on gearcase needs new. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gesrcase) and 1 W11418231 (Agitator)

Installed new main control due to unit not defrosting properly. Reset control and all okay.

"Unit leaks due to the fastener on the valve coming out, allowing the valve to shift secured valve unit has no leaks"

Replaced sump assembly tested operation normal ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

Found UI not responsive. Quoted customer on parts and install and they will think about it.

"Customer wanted to know why some cycles would not allow her to choose medium spin. Explained in normal wash will only allow fast or off for spin. Machine has no error codes and is working properly. User error, advised her to read user manual."

"Compressor not working again, will order new one also please book for two times slots.; ordrng 1 W11506635 (Coupler) and 1 W11370574 (Compressor)"

"Replaced valve, checked IM which was looking petty corroded. Checked ice bin for cracks. Everything checked out. Valve tested ok after install, no leaks.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

Customer complaint is that LEDs were flickering. Inspected and found left pantry drawer LED was dim. Replaced from T/S and tested. Lights are working properly. ; used 1 W10695459 (LED MODULE) from stock

Found both heaters working and oven heating. Adjusted temperature up ten degrees in the control using the calibration feature.

Installed new fountain board due to erratic ice maker operation. All okay.

Installed hinges and tested. Lid is closing and locking properly.

"Concern is no cooling, inspected and found unit running temps at 0 and 40, all fans and compressor, lites and ui display all working and responding properly, unit may have accidentally been put into demo mode and now unit is testing completely normal. Tested fine."

Found dishwasher not draining had a real loud humming noise pull the pump out and found nothing but the propeller wheel was just spinning replaced drain pump motor checked all other components I did find the wash motor making a somewhat loud humming noise while washing but at the end of repair I did find cock a roach infestation. Please (see pic) due to that I cannot guarantee any good repairs on this unit and would advise flag this dishwasher as it may have many issues. at this time unit ran and checked ok(Call complete); used 1 W11412291 (Drain pump) from stock

"Found cold air getting in on right top and side of freezer door. I heat treated the gasket and realigned the door and raise the front up a little bit. The gasket is sealing all way around the frame and at this time there is no air escaping or warm air getting in. No cracks in corner seams of frame, I see nothing in freezer that would allow warm air in other than the door gasket being the frost is up front on right side. Gonna advise customer to let it rGo for a couple of days and see how it does. Again I emphasize please push door shut with center of handle till you feel it secure against the frame. If customer calls back I would suggest calling tech line and documenting.(Call complete)"

"Customer said the power surged a few days ago and unit kicked back on and is running normally. Checked for leak in seal system no leaks holding at proper Freon amount.Evap has a good frost pattern the damper motor is allowing cold air over to fridge section, suction line at compressor is good and hot. The evaporator fan motor is running, the compressor is running. Holding 38 degrees in fresh food section and -2 in freezer section. Ice maker is producing ice at a normal pace. At this time unit is running and checked ok(Call complete)This call should be covered under warranty because I checked system for leaks labor warranty is good thru 1-25-24"

Unit is not keeping temp due to a failed condenser fan motor.spun by hand unit started working again indicating a weak motor. ; ordrng 1 W10822259 (Condenser fan)

Customer states someone just left an they need another compressor. Dosent need service i suppose.

Found icemaker fridge door not level with right side fridge door. Dropped right side door down as far as possible I also took left side door off with icemaker and realigned door with hinge also made adjustment to hinge. I took out ice bucket and some small items out of right side door and was still high. Once I put the door back on the door realignment was much better but left side door was still a little high. I advised customer fridge was level and with the weight of icemaker and ice bucket along with items on bottom shelf make door heavy. At this time there is no other repairs that can be made.(Job complete)

"Found right rear roller bad, besting making a loud noise. I replaced both rollers, idler roller, and belt. All other components are working normally. Cut down dryer vent, cleaned bottom of dryer out where lint was. Replaced part # 4392067. Unit ran and checked ok(Call complete); used 1 4392067 (Roller assembly) from stock"

Unit is not cooling in the fresh food due to frost buildup in the evaporator housing. Cleared ice and let a frost pattern build to ensure that there is no refrigerant leaks. Unit has a full frost pattern. Unit has signs of air intrusion into the fresh food due to torn door gaskets. Quoted 808.33 customer is not going with the repair.

Complaint randomly leaks not always is about 1 time every other week. I found sound proofing insulation was wedged in bottom of tub pan between inner door causing dishwasher to leak. I removed insulation leveled dishwasher and performed several test cycles light sudsing no error codes no leaks found.

Complaint that the back of the freezer is iced up. Found ice buildup in the evaporator side. Heating Element and evap. Fan is working. Bimetal is good. Will order control board and gasket for a return visit.; ordrng 1 W11595219 (Control Board) and 1 WPW10247885 (Gasket Door Freezer)

Replaced screw a test of operations. Everything is now working properly. No additional issues found with cooktop at this time.

"Tested and found microwave not heating. Turntable, exhaust fan and other functions operating properly. Requesting P&A for magnetron, capacitor and thermostat.; rqstng P&A on 1 WPW10693025 (Magnetron) and 1 W10598693 (Thermostat) and 1 W10850446 (Capacitor)"

"Check unit as per customer request door not sealing properly, freezer door out of alignment on the left side cold air coming out and frosting up inside. I remove items from freezer drawer, melt down frosted build up and clean up water. Remove drawer and pull door all the way out to align slides then reinstalled drawer. Close door for even sealing around door, heat gasket up for even sealing around door and check door closed correctly and unit working to specs."

"F9F2 code take unit apart found clog pump float not moving up and down because of wet lint build up, replace pump and check unit working to specs."

"Replaced all parts ordered by Jon. I ask customer if unit had leaked since last visit and she said no. Running thru normal wash cycle the unit filled without leaking, my test cycle is being ran empty with just racks inside and there are no signs of leaking or any water trails of leaking in recent past. Drain hose has no holes, fill line is 3/8 steel with no leaks. Stainless steel tub in good shape. The customer ask about a heater because in appearance the heater looked warp but upon inspection I found right front corner not in its retaining bracket realigned heater is back level. With this being a very intermittent leak I also advised the customer if it does leak again, drop the door down on dishwasher and see whats loaded in the front. There very well could be a leak being creating by the way dishwasher is loaded. They can and will shoot water out the corners Id improperly loaded. Water leaks are normally consistent till repaired often times intermittent water leaks is caused by improper loading.. at this time the unit is not leaking all components are working normally.. ran and checked ok(Call complete)"

Replaced ice dispenser solenoid. Tested ok.

Tested and ran diagnostics. Found F6E3 communication error. Washer not filling correctly. Ordering control.; ordrng 1 W11419171 (Control)

The door spring broke on right side replaced bushing and spring ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING and 2 WPW10337934 SPRING

Replaced control set temps at recommended the evaporator has been not defrosting since purchased customer has defrosted three times before calling us

Ff section led flickering needs to be replaced ; rqstng P&A on 1 W11527432 (Led)

"Checked and found that problem is not with filter housing. Customer has two new Everydrop filters, tried both filters in existing housing and in new housing. Filters will not go fully in and seat. Tried the filters in new housing on counter, not installed. Called tech line spoke to Robert SR# 7736745931. He didnt find any reports of a bad lot of filters but did document issue. Only visible difference in old filter and new is on new filters O-ring is much thicker and guide pin is smaller. Customer ordered these filters online. Said he would purchase one at Lowes t see if it works."

"Removed and replaced rear bulkhead and drum. Reassembled, tested dryer. Operating properly and quietly."

"I found temperatures on control were set to -5° in freezer and 35° and fresh food section factory settings are 0° and 38°. I set refrigerator back to factory temperature specifications. I found no further issues with cooling in the refrigerator or the freezer zone food temperatures in the door of the refrigerator or 40° top shelf back or 34.3° Closest to the vent were air comes into the refrigerator from the freezer. I found the bottom shelf of the refrigerator is 36.5 unit seems to be slightly over packed in the refrigerator zone causing poor air circulation in refrigerator zone leading to cold and hot spots. Temperature in freezer is -4.9° in ice cream. I am assuming that issue that customer is having is strictly due to temperature settings on the door being set to low and poor air circulation, cost by food loading issues."

"Washer not spinning out properly. Cloth still wet at end of cycle. Ran diag and washer runs through cycle but basket has an extreme wobble to it needs new basket and gear case. ; rqstng P&A on 1 W10752283 (Washplate) and 1 W11454734 (Transmission) and 1 W10752719 (Basket) and 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC"

"Microwave door keep saying close door. Can press on left side of door and microwave stats. Checked install and its fine. Pulled unit out and its still doing same thing. Door and hinge slightly bent needs new. Will need extra time will be a little time consuming. ; ordrng 1 W11600216 (Door) and 1 W11639555 (Inner door) and 1 W11296036 (Hinge) and 1 W11296037 (Hinge), rqstng P&A on 1 Xtratime (Xtra time)"

Installed new bracket. All checks ok.

Replace defective solenoid as per customer complaint only dispensing crush ice and check unit working to specs dispensing cube and crush ice as desire choice.

Customer complained dispenser to opening. Upon arrival confirmed complaint. Replaced dispenser from ts. Reassembled and ran service mode and dispenser opened. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock

"Return to install parts. Ordered. Installed drain pump, pressure switch, line, and cold valve. Ran unit in normal wash and unit filled and started wash, ran drain spin cycle and unit drained and started to spin. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

Replaced thermistor and fan shroud tested normal fan is functioning ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

Unit was not plugged in in off for several days need unit on for 24 hours cust will call if any issues made sure no tubing in back of unit is touching

Checked unit tested normal unit needs dedicated electric line if any problems after call back

"Customer complained unit not running, found unit in drain mode. Let unit run out of drain mode and found inlet valve not operating properly. Replaced valve and ran service mode, all functions working. Ran normal wash to test pressure switch, verified proper operation. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

"Tested unit and found dishwasher would not start a cycle unit would just make a clicking noise, checked over unit and found drain pump not coming on when cycle is started drain just making a noise, removed drain pump a little and it kicked on and started to drain. Removed pump fully and found porcelain piece had gotten in impeller jamming it up making unit not drain and not start, removed piece and ran unit thew a wash and drain cycle All operations now working to factory specs. Wile running found door not sealing on right side adjusted so door will close and seal."

"Ran washer and found when unit would sense a cycle it would make a rubbing noise coming from under unit, traced noises and found coming from motor area. Removed rotor and found slider had been getting hung up wearing the upper part causing noise, replaced faulty slider ran unit threw a wash and spin checked all functions and unit is now working to specs ; used 1 W10734521 (Slider) from stock"

"Ran diagnostics, found F8E1 long fill error code. Customer on well water, will need new fill valve.; ordrng 1 W11210459 (valve)"

"Ran diagnostics and found F7E1. Calibrated, and still had issues. Replaced capacitor and actuator. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"

"Ran diagnostics, no error codes stored. Calibrated with no issues. Adjusted legs as drum was not leveled. Threw a load in and put it in drain and spin. Tested ok. Floor is definitely not level, informed customer."

Found low temp reading in fresh food drawer coming in at 7 degrees. Ran diagnostics test all thermistors read ok except that one. Spoke to tech line advised order UI and thermistor. SR#7736745886; ordrng 1 W11664671 (Control) and 1 W11135456 (Thermistor)

Checked unit found bolt on agitator loose retightened bolt tested spin with clothes

Checked unit both freezer and refrigerator gasket will not hold on liner ordering both doors have informed cust could take 4 to six weeks; ordrng 1 LW10636409 (Freezer door white) and 1 LW10636410 (Ref door white)

"Installed new timer and thermostat, cycled and timer now turning tested fine."

"Inspected and found seal on cooktop assy disfigured and took pics, will submit for replacement and call.; ordrng 1 W11175876 (Cooktop assy)"

"Arrived and found unit pulled out and unplugged, found defrost heater circuit open, will order part and call for return trip. Customer did not have sales receipt, they will have for return visit.; ordrng 1 W11650660 (Heater)"

"Inspected and found broken ice maker, replaced with new and cycled, tested fine.; used 1 WPW10300022 (ICE MAKER) from stock"

"Inspected and found e2 fault for ice maker motor failing, cycle thru diagnostics and ice maker motor did not turn, but filled with water, all other functions test ok and passed. Will order new ice maker and call when becomes available.; ordrng 1 W11658802 (Ice maker)"

"Inspected and found unit not defrosting, ohmed heater and found open circuit, will order new heater and call for return date. Thawed unit temporarily so cooling will come back.; ordrng 1 W11650659 (Heater)"

Unit is showing an f9 e1 drain error. Upon inspection found a loose connection to the drain pump. Secured connection unit is fully operational

Customer complained unit leaks from door and front left side. Took off door panel and watched flow in bottom front of unit. No leaks detected. Put on clear door and no odd spray patterns. Replaced door seal due to small amount od water trail on door inner side after running. Reassembled unit and ran unit and no leaks detected after running unit for 20 minutes. ; used 1 W11483553 (GASKET) from stock

"Customer complained unit not wkring, for f3e0, replaced oven sensor and error came back. No damage to wiring from control to sensor. Ordering control board. Will bring element back when retiring . Informed customer office will call when part comes in. ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT , used 1 WPW10181986 (SENSOR) from stock"

"Return to install parts ordered. Installed inner door, and hinges. Also installed new support that goes from arm hinge to top right switch to prevent switch from closing when door is open. After installing new inner door, hinges and support door still doesnt make proper contact to door switch. Cant find visible defects in frame but door isnt aligned like it should even with new door and hinges installed. Door just needs an extra push on the left side to fully close and get contact with left switch to run. Called techline and informed of issue. Tried to adjust left side interlock and couldnt get issue . Sr# 7736744526 sent picture of frame and light coming through was enough for unit to be deemed not repairable. Informed customer to call whirlpool customer service to talk to them for further information. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

Replaced ff light switch operation normal ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

Replaced fan and left side control fan still not working needs main control ; ordrng 1 W11443147 (Control)

"Found belt snapped, idler pulley very worn out. Will need to replace belt and wheels. Both parts available at office.; ordrng 1 WP33002535 (belt) and 1 WP6-3700340 (bearing)"

Checked unit found gearcase making noise slider looks normal agitator bolt not coming off ordering gearcase and agitatator; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitaor) and 1 W10752187 (Screw)

Complaint that the unit has an error code F6E1. Found seized drum and very hard to tun by hand. Drum would not turn and would cancel out. Customer decided not to fix unit and go with a new washer. Collected trip fee. Payment made through the office because of poor signal.

Replaced water valve and unit running normal. Tested out and called for for water. 1yr warranty on parts and 30 days in labor.

"Not cooling rf or fr, compressor and fans running, air flow fine. Sealed system issue.quoted for compressor, evaporator and drier and labor. Cs will talk it over with wife.Collected service call"

"Replaced compressor, pulled vacuum, held pressure.Filled with 4.3 oz r134a, return line warming.Cleared evaporator and starting to refrost.Cs to monitor; used 1 W11506635 (Coupler) from stock"

"Unit under warranty per service bench, took photo of receipt.Not completing cycles, after a cycle have to wait til next day to start another cycle, will not start right after a cycle completes.F2e1, stuck key, only error in history. ( will store error from holding a button too long)Ran diagnostic cycle.Found water hoses reversed. Rest of test cycle completed fine, agitated/spun/drained fine.Unit level and suspension tests good.Because of the not starting new cycle after completing a cycle and stuck key error and did not have error for inlet temp, will order control and user interface. Office to contact cs to schedule return when parts come in.Cs will use unit and if hose swap has corrected issues will contact us to cancel return.; ordrng 1 W11626074 (Control) and 1 W11626077 (Hmi board)"

"Unit outside warranty per service bench, cs does not have receipt.Unit not heating. Verified 240v at terminal. Traced voltage and found faulty thermostat. Had thermostat with lower temp parameters on truck and used to test, unit heats. Quoted for thermostat/labor.Customer is moving out today, but is leaving dryer. Landlord said it would be fine for new tenant.Phone number for return 18602509111 answer to Matt the Landlord, prefers text; ordrng 1 WP8318268 (Thernostat)"

"Unit under 1yr wp warranty per reciept, took photo.Says trips breaker when in self clean, put into diagnostics and tested door lock, worked fine. No errors code.Tested with self clean on and turned on all burners for 5+ minutes, no issue.Stove functioning fine in testing."

Replaced part and unit running normal. Ran a sealed test and all tested properly. Mentioned to the customer to keep an eye on the unit for the next few days.

Panel keep beeping intermittently and will give stuck key error code. Needs new control and panel. ; rqstng P&A on 1 W10893944 (Control panel) and 1 W10894098 (Control board)

Complaint that the unit is not draining properly. Found clogged drainage. Removed debris in the drain pump area and unit running normal.

Complaint that the unit is making noises while tumbling. Found bad blower. Will order part didnt have it in TS. And will order motor as backup. ; ordrng 1 WP697772 (Blower Wheel) and 1 W11549461 (Motor)

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I jumped the IM for a harvest test. It completed the test but never filled. I jumped the water valve (L&V), nothing happened. I checked voltage at the valve. There was 122v when water was dispensed and 121v when the IM was jumped. The unit needs a new dual valve to resolve the issue. The ice bin is warped as well making it difficult for the bin to stay in place without falling. Im ordering the parts for the return visit.; ordrng 1 WPW10179146 (Dual valve) and 1 WPW10558423 (Ice bin)"

Cx complaint that the unit has a very hard time opening the door and the paint finish along the cabinet is peeling. I inspected the unit to confirm the complaint. The unit is cooling fine. The door is more difficult to open the longer it stays closed (first time in the AM is the most difficult). The new rubber lining the cabinet does have good friction with the door causing the issue. Paint remnants are on the door gasket from the cabinet paint peeling. I called techline to document the issue. They recommended touch up paint to resolve the issue. Im ordering the paint for the return visit. Sr7736744887; ordrng 1 W10756745 (Touch up paint)

"Cx complaint that the unit is not start cycles. I inspected the unit and confirmed the complaint. The lid lock light just continues to flash. I found multiple error codes: f5e1 f5e2 f5e3 f2e1. I cleared the codes and tried a service cycles, the lights progressed but the unit did nothing. The unit needs a new lid lock and control to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11124713 (Control board) and 1 W11307244 (Lid lock)"