We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details:
02/07/2024
"Checked over unit and found freezer cooling but not freezing items checked compressor and found running and pulling heat from condenser, Checked evaporator and found unit frosting up only a little bit. Checked condenser and unit is covered in lint causing poor air flow and poor cooling, checked evaporator and unit is now starting to frost up past the first two wrongs placed thermostats in unit to checked temps after 24 hrs"
We serviced a
AMANA RANGE
Model ACR4303MFW7
Near Waterbury, CT 06710
Jimmy R.
Job Details:
02/07/2024
Installed new main cntrl and and kit heated oven to temp and also heated all burners to high for a wile checked all functions and unit is now operating to specs
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
02/07/2024
"Tested washer and found unit would only fill with hot water even when switching to cold water it just never switched always staying on hot, removed console and checked water valve connections found connections good and correct ran a diagnostics cycle and cycled valve found valve filling hot and filling cold water ran a calibration and tested water again. Water is now filling with cold and not cycling to hot tried turning water valves off when cycling and unit started working but working backwards valve and cntrl not responding unit filling with warm then cold then hot and cycles selector is on cold. Will order new control and selection switch ; ordrng 1 W11627413 (Cntrl) and 1 W10859568 (Temperature switch) and 1 W11437973 (Upper harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GP
Near Enfield, CT 06082
Amanda R.
Job Details:
02/07/2024
When calling for eta customer said they canceled on Monday
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near West Hartford, CT 06119
Chuck M.
Job Details:
02/07/2024
Customer complaint is that dryer was noisy. Inspected and found idler wheel and rollers seized. Replaced repair kit from T/S and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
02/07/2024
"Tested unit and found machine would fill with water and never wash, checked wash motor and found 120v to motor but motor not coming on it would buzz when switches wash cycles. Replaced faulty sump&motor Ran unit threw a wash cycle and all operations are now working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
02/07/2024
"Ran dryer and found unit would tumble but never heat up to dry clothes, checked terminal block and 240v is present 120v on each leg removed rear panel and ohmed thermostats found all good ohmed heater and found faulty. Replaced heater and ran unit, all operations are now working to factory specs ; used 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL RANGE
Model JMW3430WS02
Near Berlin, CT 06037
Jimmy R.
Job Details:
02/07/2024
"Tested oven and found console not coming on and not responding to selections, pulled unit out and checked power found 240v checked fuse and fuse did not ohm out replaced fuse and same issue no control. Removed console and reconnected all connections on cntrl plugged back in and unit came back on and started to operate, ran microwave and it is heating and working ran oven and unit errored out F8e0 cooling fan speed to low. Checked cooling fan and found fan not running then would come on and barley turn this is causing the issue with oven will order new cooling fan and also console, will need oven dolly and extra time and labor for call. Parts tentative p/a ; ordrng 1 WPW10273667 (Cooling fan) and 1 W10323052 (Touch panel), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Winsted, CT 06098
Gary V.
Job Details:
02/07/2024
"Inspected and found thermistor out of specs reading 7.39 ohms, replaced with new thermistor and cycled tested fine.; used 1 WP8577274 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Winsted, CT 06098
Gary V.
Job Details:
02/07/2024
"Inspected and found unit running with no frost pattern, compressor running hot, needs sealed system repair, will order parts needed and return. Full Sealed system warranty; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Spencer, MA 01562
Chris B.
Job Details:
02/07/2024
Complaint that the unit is not washing correctly and clothes stay wet. Found error code F7E1 found no voltage from the control board 12v and verified wire harness on J2 and continuity was present and all wires. Will order control board and Actuator as backup. ; ordrng 1 W11481722 (Actuator) and 1 W11633359 (Control Board)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW
Near Paxton, MA 01612
Chris B.
Job Details:
02/07/2024
"Complaint that the unit is not washing correctly. Found error codes F8E1, F0E1, F5E2. Found both water valves not working properly. Replaced parts and ran two diagnostic cycles. No leaks detected. All working normal. Collected for minor repairs on the cleanup of the area and adjusting the hoses. Quoted for a pair of hoses. Installed hoses and mentioned to the customer to keep an eye on the back of the washer and dryer from time to time. For future reference the washer and dryer is difficult to remove from the area and will need lift support. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD) , used 1 Tj725ssffp (Hot Cold Washer Hoses) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
02/07/2024
"Complaint washing machine making loud, grinding noise I found model and serial number given are for the dryer. I inspected the dryer found F4E3 error code in fault history F4E4 error code power outage and F2 e1 error code in fault history I tested dryer operation no additional issues found with dryer at this time."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, NC 28211
Jonathan J.
Job Details:
02/07/2024
"We replaced all parts, tested operations of both ovens. No additional issues found everything is now working with no abnormal noises being heard at this time the only thing we found was the customers cabinetry is warped, causing the upper oven door to not close properly, due to cabinetry bulging inwards due to heat warpage."
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Charlotte, NC 28211
Jonathan J.
Job Details:
02/07/2024
Complaint dryer is making a very loud noise. I found blower wheel has become detached from main motor assembly motor assembly and blower causing noise unit will need blower motor housing screws motor and component kit to fix. No additional issues found with dryer here today. customer declined repair today is going to look at replacement options.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details:
02/07/2024
"Complaint door falls, open nothing holding it in place anymore. I found left side hinge plastics had come detached from catch on hinge assembly. I will need to order new hinges to fix. ; ordrng 1 W11573702 (Hinge) and 1 W11573703 (Hinge)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Matthews, NC 28104
Jonathan J.
Job Details:
02/07/2024
"Complaint dryer is not heating I replaced open thermal cutout found heater has 9.4 ohms perfect resistance oL to ground. Found incoming voltage to dryer is Incorrect line voltages across red black no voltage 0.023vac , 125vac across black white. White red is showing 125.3vac timer is working motor is working no heat due to incorrect line voltage getting to unit terminal block wiring is tight and secure. Power cord is installed correctly. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Monroe, NC 28110
Jonathan J.
Job Details:
02/07/2024
Complaint dishwasher beeping and drain pump running whenever a cycle is started F8e4 float switch open only code in fault history Call 7042888283 only all other numbers are invalid. I found suds in catch basin I suspect over suds was cause of water going into catch basin causing f8e4 error no further issues found at this time with dishwasher.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Marshville, NC 28103
Jonathan J.
Job Details:
02/07/2024
"Complaint, icemaker, intermittently works. I found icemaker bail arm is hanging up on plastics replaced icemaker tested operations no additional issues found with refrigerator or freezer refrigerator zone is 38.2?. Freezer zone is -2.3?. no further issues found at this time.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, CT 06112
Chuck M.
Job Details:
02/07/2024
"Replaced gear case, capacitor, cam, belt and lid support. Tested washer and it checked ok."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/07/2024
"After replacing burnt up terminal block I still did t have any heat. I have proper voltage coming in the safeties are good and the heater is good and cycling thermostat is good. When running dryer I had no power getting down to heater. Going to order timer and high heat thermostat will return 2-13-24 amPart#WP3977767Part#WPW10436303; ordrng 1 WP3977767 (Thermostat) and 1 WPW10436303 (Timer), dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Chris B.
Job Details:
02/07/2024
Replaced board and ran diagnostic cycle and all tested normal. All running normal. Dryer was brought down by customer. Techs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Mooresville, NC 28115
Robert A.
Job Details:
02/07/2024
Cx complaint that the units FC door gasket is still not sealing well. I inspected the unit to confirm the complaint. I found the gasket was not positioned in the slot correctly on the upper left corner. I corrected the gasket position and used a heat gun to help mold the gasket. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mooresville, NC 28117
Robert A.
Job Details:
02/07/2024
"Cx complaint that the unit is making loud noises as it spins. I inspected the unit to confirm the complaint. I found an error code: f6e3. I ran a service cycle and calibration cycle, all components passed with no issues. I ran manual high speed spin test, the noise faintly occurred when the high speed spin stopped and decreased in speed. Im ordering a new control board, rotor and slider to resolve the issue.; ordrng 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11624943 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Mooresville, NC 28117
Robert A.
Job Details:
02/07/2024
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found error codes: f8e2 f7e1 f6e6. I cleared the codes and ran a service cycle. All components passed, except the element heating. The current element has an ohms reading of .66, the new one reads 12.7 ohms. I replaced the element and tested the unit for the cx. I also adjusted the door spring as suggested by he cx. I also mention the benefit of using rinse aid to help the drying performance. The unit is working as designed.I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cornelius, NC 28031
Robert A.
Job Details:
02/07/2024
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked the slider and found the magnet separated. I replaced the slider and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Cornelius, NC 28031
Robert A.
Job Details:
02/07/2024
Cx complaint that the unit is leaving wet clothes at the end of cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The cx said they use normal cycles majority of the time. The unit needs a new control board according to the SP W10913408 to resolve the issue. I quoted the cx and collected the service call fee by CC.
We serviced a
BOSCH DRYER
Model WTG86400UC/08
Near Wrentham, MA 02093
Aimee Z.
Job Details:
02/07/2024
Loaded dryer with towels wet and ran on time dry. sounds normal.This is a condensation dryerAll I could hear was the wet towel hit the inside of drum
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Franklin, MA 02038
Aimee Z.
Job Details:
02/07/2024
"Installed new damper control, tested open and close through diagnostic"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSG/AA 02
Near Franklin, MA 02038
Aimee Z.
Job Details:
02/07/2024
Installed new bucket with ice maker Pushed button icemaker to startComplete; used 1 DA97-13718C (Ice maker) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF4
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
02/07/2024
Installed new fans and controlSet temps at 5 and 5Complete
We serviced a
MAYTAG DRYER
Model MED835DW4
Near Huntersville, NC 28078
Robert A.
Job Details:
02/07/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint . I found a break in the element and replaced the element with one from TS. I tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Gastonia, NC 28054
Ryan S.
Job Details:
02/07/2024
"Customer complained unit wont wash, found valve fill error and sump error. Installed sump and ordering valve, customer couldnt trim off water under sink had to turn off at house. Informed customer of drip leak from his plumbing. He signed water damage waiver. He will monitor and fix. Ordering fill valve and Informed customer office will call after job is authorize and part comes in. ; ordrng 1 W10648041 (Valve), dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
02/07/2024
"Customer complained unit wont drain, found harness to drain pump wires were broken off. Needs new pump and harness. Went to check unit and found lid switch also broken. Ordering pump, harness and lid switch. Scheduled return call for 2-12-24; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump) and 1 W11513248 (Lid switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details:
02/07/2024
"Returned to install inner basket. Showed customer inner basket. Installed part and ran diagnostics, all funtions including spin working. Showed customer unit in spin. Verified proper operation."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Cramerton, NC 28032
Ryan S.
Job Details:
02/07/2024
Returned to install Ram. Installed ram and ran unit several times with top open and when fully installed to check function. Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Ryan S.
Job Details:
02/07/2024
"Customer complained ref side getting warmer then back to ref temps. Upon arrival found ref was 40? and freezer was -2?. Found proper frost pattern on freezer side and a little ice on high side line, not on evap itself. Foudn half frost pattern on ref side evap. Found pressure was -20 on ref side and 90 on high side. Ran service test 4, on ref side test portion low side went up to normal range and high side was also, when on freezer side same results. When evaps were both cit off got -20 and 90 again. suspect refrigerant valve is malfunctioning. Part and labor covered under limited warranty. Informed customer she will only need to pay trip fee. Ordering. Ref valve, scheduled return call for 2-12-24 am. ; ordrng 1 W11590197 (Refrigerant valve.)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01118
Roger R.
Job Details:
02/07/2024
Installed new door catch in dryer door. All okay now
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Middletown, CT 06457
Jeremy B.
Job Details:
02/07/2024
Dishwasher not filling and soap left at bottom of sump. Found proper power at valve but no water entering replaced and ran self test all checks ok. ; used 1 W11175771 (VALVE) from stock
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AS
Near Cromwell, CT 06416
Jeremy B.
Job Details:
02/07/2024
Too ice maker getting power but not cycling. Tried cycling off power and cycling ice maker but its only rocking back and forth. Needs new. ; rqstng P&A on 1 243297613 (Icemaker)
We serviced a
AMANA M/W OTR
Model AMV2307PFS07
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/07/2024
Found door broke and seal loose allowing moisture to get into door needs new door assembly rescheduled for 2-14-24 amPart#W10890776; ordrng 1 W10890776 (Door complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, CT 06040
Jeremy B.
Job Details:
02/07/2024
Installed new UI. Please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL COOKTOP
Model RF368LXPQ2
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/07/2024
Replaced ball parts ordered by tech also put a new terminal on RF burner. All operations are normal unit ran and checked ok; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/07/2024
SR#7738385791AliciaCustomer was using microwave with rack in but not using it. I advised customer to only put rack in if going to out something on it. Otherwise take it out.Call complete
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Westfield, MA 01085
Mike K.
Job Details:
02/07/2024
"Started failing day after last repair, and is back to being intermittent as it was originally.F3e3 only error in history, open or shorted inlet thermistor. Cs had run unit recently, still a little warm, measuring 74 in the tub and resistance of 55Kohm on j14 1-2, which is correct per tech sheet chart.With intermittent inlet thermistor error and thermistor testing ok, control replaced previously, reordering control, thermistor and harness.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11396709 (Inlet thermistor) and 1 W11618921 (Control) and 1 W11164043 (Harness)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Westfield, MA 01085
Mike K.
Job Details:
02/07/2024
"All lights are out covered by special project S84638 P&L . 8 lights in rf section, 2 in fr. Replaced all 10 lights per service pointer and at least 3 were found to be bad. All lighting fine. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
WHIRLPOOL WASHER
Model MVW6230hw2
Near Granby, CT 06035
Gary V.
Job Details:
02/07/2024
"Inspected and found broken wire, harness quoted, and they will call."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wolcott, CT 06716
Jimmy R.
Job Details:
02/07/2024
Spoke with customer and the unit is working normally they had switched soap and unit is over sudsing they will run it and see how it is now after cleaning out unit ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manchester, CT 06040
Jeremy B.
Job Details:
02/07/2024
Washer not level causing vibration. Leveled and ran self test drain pump working intermittently there is a shaker in the harness needs to be replaced. Was able to run self test and washer spun fine. ; ordrng 1 W11643701 (Harness)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ10
Near Hebron, CT 06248
Jeremy B.
Job Details:
02/07/2024
"Installed new compressor and filter drier. Pulled a vacuum for 20 mins to allow lock ring sealant to cure. Recharged with 50G of R600A. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), 1 W11504447 (COUPLER 5/1.8 NR MS00), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Granby, MA 01033
Roger R.
Job Details:
02/07/2024
Found freezer door seal not fully inserted in channel on door. Heated to soften and then inserted into channel properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Roger R.
Job Details:
02/07/2024
Helped Chris install new main board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Pineville, NC 28134
Mitch H.
Job Details:
02/07/2024
"Removed and replaced pump/motor assembly. Reassembled, tested and checked for leaks. All functions operating properly and no leaks.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP , used 1 W11665769 (Pump/motor) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Indian Land, SC 29707
Mitch H.
Job Details:
02/07/2024
"Checked closing date and took picture of documents. Closing date puts some parts out of warranty. Customer not willing to pay $129 diagnostic fee. No, service performed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Rock Hill, SC 29730
Mitch H.
Job Details:
02/07/2024
"Took picture of receipt and screenshot customer provided. Tested and ran diagnostics. Found multiple error codes. F7E2 wash motor failure, and F8E2 valve failure. Tested and found no power going to valve from control. Checked all connections, no issues found. Ordering control. Will install all parts on return visit. Checked availability of control and scheduled return for 2/13 AM ; ordrng 1 W11629914 (Control), dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
02/07/2024
"Checked and found thermal cutoff blown. Replaced, tested dryer, heating and cycling properly.; used 1 279769 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hickory Grove, SC 29717
Mitch H.
Job Details:
02/07/2024
"Pulled oven partially from wall. Removed and replaced ACU and sensor. Reinstalled, tested, oven now operating properly.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
LG WASHER
Model WM2688HWM
Near Windsor Locks, CT 06096
Gary V.
Job Details:
02/07/2024
"Inspected and found TE fault for heater/tub sensor, quoted and they will call.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Gastonia, NC 28054
Ryan S.
Job Details:
02/07/2024
Customer complained unit had f3 error. Customer couldnt find receipt . Informed customer to contact Lowes or call whirlpool to get parts and labor authorization. Whirlpool told her to contact Lowes.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
02/07/2024
Customer complaint is that cooktop works but shuts off during cooking. Ran burners and fans on module are clicking and not turning. Unit needs module. Customer was told by Kitchen Aid that repair is covered. No authorization in notes or entitlements. Customer will contact manufacturer for authorization.
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Springfield, MA 01108
Roger R.
Job Details:
02/07/2024
Found failed bake element. Part under 10year warranty. Charged 199$ labor rate. Replaced bake element and checked
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Springfield, MA 01108
Roger R.
Job Details:
02/07/2024
Found lint screen area dirty. Quoted $199 labor to disassemble and clean. Customer declined. Charged trip charge $75
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Springfield, MA 01108
Roger R.
Job Details:
02/07/2024
Installed new door switch due to oven not lighting and switch not installed properly
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Windsor, CT 06095
Gary V.
Job Details:
02/07/2024
Customer canceled work order.
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VFB
Near Windsor, CT 06095
Gary V.
Job Details:
02/07/2024
"Inspected and found f11 fault for shorted key panel, also panel seals melted, will submit estimate and call.; rqstng P&A on 1 5304526193 (Main acu) and 2 5304521020 (Panel seal)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Vernon, CT 06066
Amanda R.
Job Details:
02/07/2024
Complaint beeping and wont start water in drip tray cleared tray leveled unit started vinegar bath
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Davidson, NC 28036
Robert A.
Job Details:
02/07/2024
Cx complaint that the unit is not draining or starting cycles. I inspected the unit to confirm the complaint. I found the black wire at the drain pump has broke. I repaired the wire and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Dallas, NC 28034
Ryan S.
Job Details:
02/07/2024
"Customer glass door fell out. Replied glass door and hinges, and hinge receivers. Showed customer verified proper operation"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near New Britain, CT 06051
Chuck M.
Job Details:
02/07/2024
"Customer complaint is that washer makes a grinding noise and does not drain or spin. Found washer full of water and drain pump running. Attempted diagnostics but could not enter. Drain water with wet vac and found drain pump impeller seized. Found gear case leaked into shield and drive pulley. Ordered Cam, Belt, Drain Pump and Gear Case. ; rqstng P&A on 1 WPW10661045 (drain pump) and 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 2 ExtraTimeSlots (Extra Time Slots)s, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, CT 06111
Chuck M.
Job Details:
02/07/2024
Customer complaint is that washer has error code F8e1 long fill. Ran manual test cycle and found drain pump comes on while filling. Ran Quick Wash Cycle and washer drains and fills simultaneously. Found hot and cold water reversed. Corrected and ran Quick Wash Cycle again and drain Pump is on during fill. Found a hole in drain hose. Took pic. Called techline and was recommended to replace control. SR# 7738424269. Ordered ACU. Will contact customer when part arrives. ; ordrng 1 W11624938 (ACU)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mount Ulla, NC 28125
Robert A.
Job Details:
02/07/2024
"Cx complaint that the unit intermittently lock the lid to start cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, the lid lock performed fine as well. I demonstrated a normal cycle a few times and the lid lock seemed fine. Im ordering a new control board and lid lock to resolve the issues.; ordrng 1 W11633362 (Control board) and 1 W11394572 (Lid latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
02/07/2024
Complaint refrigerator and freezer are not cooling like it used to stuff in the freezer is melting. Will not make ice. I discovered frost pattern is incomplete on freezer. Evaporator compressor is extremely loud unit has a compressor that is failing. Unit will need a compressor to fix. Customer declined repair is going to replace refrigerator today.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Gastonia, NC 28054
Ryan S.
Job Details:
02/07/2024
Customer complained unit had f3 error. Customer couldnt find receipt . Informed customer to contact Lowes or call whirlpool to get parts and labor authorization. Whirlpool told her to contact Lowes.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Suffield, CT 06093
Mike K.
Job Details:
02/07/2024
"F5e1 lid lock, only error in history. Ran self test and completed fine, lid lock working fine. Filled ( hot and cold verified) and went into agitation fine, drain and spun out fine. Agitator teeth catching fine. Suspension tests good. If anything basket is a little loose, but everything else checks good.Removed hub and is worn through middle of grooves. Quoted for hub/labor. Accepted. Replaced hub and tightened agitator. Recalibrated and ran service test fine.; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Fort Mill, SC 29715
Mitch H.
Job Details:
02/07/2024
"Removed and replaced main control and user interface. Reassembled, ran diagnostics test cycle, completed properly. Tested washer, all functions operating correctly.; dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC and 1 W11322903 CNTRL-ELEC"
We serviced a
LG WASHER
Model WT7800CV
Near Enfield, CT 06082
Amanda R.
Job Details:
02/07/2024
Making noise while agitating with clothing in unit carpet sneak linoleum under u see that rotor was hitting removed linoleum tested with full load sounds normal
We serviced a
FRIGIDAIRE RANGE ELECTRIC
Model FPES3085KFD
Near Enfield, CT 06082
Amanda R.
Job Details:
02/07/2024
After self clean bake and broil wont work high limit fuse open quoted
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Enfield, CT 06082
Amanda R.
Job Details:
02/07/2024
Lost complete cooling compressor bad needs sealed system work ; rqstng P&A on 1 W11557425 (Compressor) and 1 W11506635 (Stub) and 1 W11506621 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11109499 (Filter) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)
We serviced a
WHIRLPOOL COOKTOP
Model DHJHH
Near Enfield, CT 06082
Amanda R.
Job Details:
02/07/2024
Customer canceled at door
We serviced a
SAMSUNG RANGE
Model NX58H5600SS
Near Middletown, CT 06457
Jeremy B.
Job Details:
02/07/2024
Found ignitor open again and drawing 0 amps but getting 120vac. Replaced and preheated to 350 all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Middletown, CT 06457
Jeremy B.
Job Details:
02/07/2024
Customers complaint is dishwasher leaking and making a grinding noise. Tested and found debri I. Drain pump and making noise. Leaking coming from fridge all checks ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Jeff L.
Job Details:
02/07/2024
Replaced parts ran unit there was no knocking noise and no leaks unit ran and checked ok. Everything that turns has been replaced along with clutch and rotor coverCall complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Wales, MA 01081
Chris B.
Job Details:
02/07/2024
Complaint that the unit is making a squeaking noise while agitating. Found bad belt. Unit still under warranty ends 02/21/24. Replaced belt and washer running normal. No more belt noises. ; used 1 WPW10006384 (BELT) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDB725BW0
Near East Windsor, CT 06016
Gary V.
Job Details:
02/06/2024
"Inspected and found main acu relay for heat broken, heater circuit ohmed out correctly, and ordering thermistor as well, will call for return date.; rqstng P&A on 1 WPW10536008 (Main acu) and 1 WP8577274 (Thermistor)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Amherst, MA 01002
Chris B.
Job Details:
02/06/2024
Replaced all parts and oven working properly. Mentioned to the customer to run a few bake goods and to keep an eye on it. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZD801
Near Monson, MA 01057
Roger R.
Job Details:
02/06/2024
Replaced compressor and filter drier using EPA and Manufacturers recommended processes. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
02/06/2024
Removed the door and re seated is now working properly.Took photo for with lid open with magnet
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Charlotte, NC 28277
Mitch H.
Job Details:
02/06/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Troutman, NC 28166
Robert A.
Job Details:
02/06/2024
Cx complaint that the unit is leaking water. I inspected the unit toco firm the complaint. I found the water coming from thee inlet valve. Im ordering the part for the return to resolve the issue. ; ordrng 1 W10897719 (Inlet valve) and 1 WPW10678300 (Tube) and 1 WPW10678299 (Tube)
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
02/06/2024
Found burner crushed and damaged The box was dammed and re taped like was used Damage partedCust also notice back right has cracked wants replaced; ordrng 1 W11101459 (Front left burner) and 1 W11171119 (Back right)
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Mooresville, NC 28117
Robert A.
Job Details:
02/06/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Watertown, CT 06779
Jimmy R.
Job Details:
02/06/2024
"Ran dryer and found once unit would heat up to temp it would then start making a loud buzzing sound and continued threw the cycle getting louder and quiet over and over. Removed front panel and found noises coming from blower wheel, removed housing and blower wheel is cracked causing the noise. Replaced wheel and unit is now operating as designed ; used 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
02/06/2024
"I replaced all previously ordered parts tested operations, no additional issues found with oven or microwave today all and coder buttons are properly working as well upon departure. All lights are also working with no issues. ; used 1 W11346197 (MAGNATRON) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details:
02/06/2024
"Customer complained of loud noise and unit power on but wont run. Found f7e1 error, and f9e1 error. Found sump motor bad. Couldnt tell isnsump was covered under 120 limited warranty, called Randy, Randy wasnt sure either. Randy said to give two quotes. For repair pump motor , and for repair without pump motor . With just labor and pump motor covered under limited warranty its 298.53, with pump motor included in price and pump motor not covered under limited warranty its 583.62. Customer paid trip fee. Informed customer office will call to tell customer if sump is covered or not and she will decide when office calls to pay for repair. Informed her trip fee will be deducted from either total."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
02/06/2024
"Replaced board, harness and lid lock. Ran service mode, all funtions working, ran normal wash, unit locked filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
MAYTAG WASGER
Model MVW6500MBK0
Near Belmont, NC 28012
Ryan S.
Job Details:
02/06/2024
Customer complained unit stopped mid cycle. Will turn on. But wont start cycle. Found unit had water in it. Found drain pump harness ripped off at plug. Ordering harness and drain pump . Scheduled return call for 2-13-24 pm. ; ordrng 1 W11399437 (Pump) and 1 W11591637 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Gastonia, NC 28056
Ryan S.
Job Details:
02/06/2024
Customer complained unit has no cold water. Found valve only opening hot valve in diagnostic. Replaced valve from ts. Ran unit and not now dispensing hot and cold water. Verified proper operation. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ1
Near Grafton, MA 01536
Aimee Z.
Job Details:
02/06/2024
Found needs right gasket and led in freezer is out The top light flicker in fridge Door switches are good; ordrng 2 W11683243 (Freezer light)s and 1 W10407212 (Freezer right door gasket) and 1 W10843846 (Leds)
We serviced a
BOSCH DISHWASHER
Model SHE65T55UC/07
Near Hadley, MA 01035
Chris B.
Job Details:
02/06/2024
Complaint that the unit wont stop running. Found water in the drip pan. Found funnel clogged with sediment. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 11030996 (Fill Funnel Assembly)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Belchertown, MA 01007
Chris B.
Job Details:
02/06/2024
Replaced all parts and unit working normal.