"Inspected and found motor drive bolt loose and tightened, cycled and tested fine."

Helper ticket.

Microwave wont start I found left-hand door switch has completely failed. Customer has never been able to use microwave since she bought house home is a brand new build house is still undergoing renovations and construction. no error codes in fault history at this time.; ordrng 1 W11578578 (Harness) and 1 W11325786 (Control)

7739012630 called safety found heating element had warped causing short heating element started heating and thermal fuse opened per safety is offering them a deal so cust is to call them back; O-emld tckt

Metaled new parts all checks ok.

I replaced all previously ordered parts I tested operations helped customer pair oven to his phone no further abnormal noises or issues found.

"Checked over machine and found customer had water leaking from under unit, ran machine threw a heavy cycle and checked leaking found water dripping from dispenser assembly running down door and out of the bottom, noticed bellow had been rubbed super thin due to off balancing bellow need to be replaced along with new updated cntrl to help with balancing issue, wile running a drain and spin noticed the spin cycle would go from 7 to 0 never spinning out just draining, cntrl need updated version to fix issue. Will order new bellow,acu and dispenser, Parts tentative p/a ; ordrng 1 W11465532 (Dispenser assembly) and 1 W11322905 (Appliance control unit) and 1 W11314648 (Bellow), states that autho needed"

Arrived to install thermostat. Measured temperature and it is correct from previous visit. Customer concerned about eggs being too cold and not cracking properly. Advised customer to move eggs to lower shelf.

Complaint dishwasher leaks rinse aid out as soon as door is closed creating lots of suds. I found dispenser is defective unit needs dispenser to fix. Customer declined repair due to cost of parts.

Complaint dryer making grinding noise I found idler pulleys have failed causing noise. I replaced kit tested operations no more abnormal noises heard at this time. ; used 1 4392067 (DRYER REPAIR KIT) from stock

bellow has hole in it Unit is stacked and needs to be unstacked to replace bellow ; O-emld tckt

The model and serial dont match tag on machine

Leaking water under crisper drawer in ff section raised front of unit more so water from ff evaporator defrost will go down drain tube instead of under crisper ; dspstn on spec-tagged invntry: 1 DA32-10104N THERMISTOR

Complaint that unit stopped spinning tested spinning normally customer did load of laundry operation normal

Replaced bottom door seal tested no leaking

Worked for a day then popped high limit fuse again ; ordrng 1 WP3977767 (Thermostat) and 1 WP3387134 (Thermostat) and 1 279816 (High limit fuse)

"Replaced all parts still making squealing noise needs new transmission ; rqstng P&A on 1 WH03X34937 (Gear case) and 1 WH43X31240 (Agitator) and 1 WH43X34257 (Wash plate) and 1 WH02X10364 (Hub), states that autho needed"

Complaint front left burner will not turn on at all I replaced all previously ordered parts tested found additional infinite switch had failed no further issues found at this time. ; used 1 WPW10434452 (INFINITE SWITCH) from stock

Found the drain pump drain into sinks and fills them up and then over fills drain Clog in drain

Found the belt came off and pully looseNeeds new belt pully and clutch Noisy; ordrng 1 WH49x27323 (Kit pully) and 1 We12x27300 (Belt) and 1 WH05x27185 (Clutch) and 1 WH03X36897 (Shifter)

Installed new drain pump and pulled piece of glassFilled with water and drained few time.Complete

"Found the drain frozen , steamed out Also found the back wall behind evaporator is rusted out and can see insulation.Piece none repairable.Is cooling advised Cust to watch icecream is hard."

Found drain pump runs making lot of noiseOwner I spoke on phone with going through with repair.Mother-in law wrote a checkPlease call owner to schedule return call.; ordrng 1 WD19X25622 (Drain pump)

"Found both doors gaskets torn right torn top and left on bottom. Also needs new mullion not open closing getting stuck open. Dent left door door switch saying door not closed. Needs 2 pads; ordrng 2 W10830274 (Gasket)s and 1 WPW10311757 (Mullion) and 2 WP2177331 (Pad)s, states that autho needed"

"After repair was still getting leak, water still on floor and some inside machine near rear, ran multiple times without seeing and leaking, drain hose it wet at rear of unit, dry water n inside. Quoted for drain hose.Was running while looking up parts and finally leaked, backed up stand pipe was the source. Not unit failure, separate issue, house plumbing."

"Replaced defrost heater assy and main control, thoroughly steamed clear evap of frost build up. Also replaced evap sensor ; used 1 WPW10383615 (THERMISTOR,FC) from stock"

"Retuned to install new evap and changed filter drier again because of restriction. Replaced parts and reassembled, pulled vaccum with no leak for 15 min. Charged 50g r600. Frost pattern visible. Reassembled unit. Informed customer to give 24 hrs for proper cool. Found water valve stem at home missing screw so couldnt turn on water. Called owner about issue. Verified proper cooling."

Customer complained issue with oven. Found bake and broil elements working. Ran bake 350? and test temperature. Had avg temp of 305? when preheat 350? selected. Changed calibration to +30?. Ran bake preheat 350? again. Customer said that unit just stops heating after 25-30 minutes. Advance had changed temp sensor. Checked wiring to make sure plug making good contact. No issues with harness. Ordering control board due to intermittent bake relay issue. Scheduled return call for 5-13-24 pm. ; ordrng 1 W11548749 (Control)

"Customer complained unit dispenser keeps disabling by itself and says no detergent in drawer when detergent is present. Customer said that I should call whirlpool verify and they would give her a brand new new machine. Also had note to challenge techline. Informed tech line of issues with disabling and not sensing detergent. Checked voltage at j9 had irregular voltage from yellow to black. Tech-Line said to Replace bulk sensor W11685945. Informed customer ordering part, customer said whirlpool said something else and wanted to call whirlpool while I was there, informed customer I cant stay for but a few minutes but will stay for a few minutes. Left call while she was still on hold. Informed her office will call when part comes in. Call us to cancel if it gets replaced. Sr#7739039414 ; ordrng 1 W11685945 (Sensor)"

Customer was builder. Complained of damaged door. Replaced door from pre id parts. Took picture of door after install. Verified proper operation.

Customer complained unit draining by itself and it spinning. Found hub and gearcase and Washplate splines wore down. Also found intermittent issues with pressure sensor on main control. Quoted 1036.82 for repair. Customer denied repair. Collected trip fee via check ; dspstn on spec-tagged invntry: 1 W10625696 CNTRL-ELEC

Came to install part reread by previous tech. Installed vavle. Ran unit in service mode. Vavle now functions properly. Showed customer.

Customer complaint is that dryer was not turning. Found motor pulley stripped on shaft. Replaced motor and tested. Showed customer it works. ; used 1 279827 (MOTOR) from stock

Customer complaint is that ice buildup was on back panel and on bottom. Found drain covered in ice and some ice on back panel. Cleared drain and ice buildup on evaporator.

Replaced door and tested. Showed customer it works. Door has small dent in upper left corner. Took pic and showed customer. ; used 1 WP4373559 (FITTING 5/16-1/4) from stock

Checked unit found motor pulley worn cuased belt to burn also found agitator teeth worn ordering motor belt agitator and bolt; ordrng 1 W10752187 (Screw) and 1 W10752283 (Agitatator) and 1 W11239857 (Belt) and 1 W11283592 (Motor)

"7738982768 rechecked unit keeps blowing fuse for microwave would need 4 door switches and fuse cust not willing to pay for further parts want a refund minus serv charge used a fuse from truck ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

Replaced water valve and installed belt ran diagnostics normal spinning normally agitating normal both water are working ran quick wash tested normal; dspstn on spec-tagged invntry: 1 WPW10006384 BELT

7739000440 checked unit switch on left had to be adjusted after installing latches unit is now installed and working normal tried at least 8 times while unit installed called techline to document

Checked unit found rear bearings making noise would need rear drum and basket two men and shipping for parts and labor informed cust has 7 days gave cust estimate for drum and basket

Tech was assigned as a helper;

Cooled for a day or two then lost complete cooling need time to nitrogen test it door gasket is ripped ; ordrng 1 W10769822 (Compressor)

"Washer lid locked and not powering on. Found 120vac at board but no output. Door lock and strike broken needs new. ; rqstng P&A on 1 W11394572 (Lid lock) and 1 W11457841 (Strike) and 1 W11419051 (Control) and 1 W11478525 (Control panel), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

"Washer not draining and making squeaking noise. The belt is very worn and transmission slipping internally. Will need new belt, drain pump, and transmission. The transmission is NLA; dspstn on spec-tagged invntry: 1 WP35-6780 DRAIN PUMP"

Replaced drum and tested all checks ok.

Checked and found evaporator coil frozen restricting airflow. Not yet affecting freezer. Requesting P&A for defrost heater and control.; rqstng P&A on 1 W11566851 (Control) and 1 W11650660 (Defrost heater)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I used my gas detector and tested all burners and the oven. All ignite fine with no issues. With my gas detector I did not find any obvious leaks, however the RF burner took much longer to read no leaks after the gas was turned off. The unit needs a new manifold to resolve the issue. I quoted the cx for the repair."

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the water leaking from the drain pump. The drain pump is sitting crooked. I corrected the drain pump position and tested the unit for the cx. The unit is working as designed. The entire mobile home came with the appliances in it. The mobile home was delivered 12/2023. I took a photo of the proof of purchase.

Customers complaint is that refrigerator making gurgling swishing noise. Was able to adjust the filter drier to that the cap tube is on top and pitched at ab45 degree angle. Adjusted cap tube at evaporator. Noise is normal expansion and equalization noises.

"Checked over unit and found customer having issue with machine banging and not completing a cycle. Found clothes in unit off balance causing tub to bang and shut off advised customer clothes need to be evenly placed so machine can spin properly advised doing even weighted items will help with unit spinning out, machine is operating properly with no issues its all about how its loaded and cycles selected. Let unit run with clothes and showed customer unit will ball up and go out of balance showed how to adjust and run again also showed to use the cycles needed for clothing not just the quick wash for everything. Unit is operating properly and no issues all issue are due to loading"

"cycled unit thru 2 cycles, heavy and normal cycles, did not detect any failures or problems, unit working as designed."

Tech was assigned as a helper;

"Inspected and found wash pump worn out, quoted and they will call."

The inner door glass shattered the bigger rack fell with roast on it dosent fit liner correctly ; ordrng 1 WPW10289145 (Rack) and 1 W11339500 (Glass)

Customer needs to reschedule

"Customer complained of screeching noise. Found pully wheel bad. Quoted 297$ replaced pully, drum rollers and belt. Ran unit after and let customer hear screeching noise gone, unit heating and running properly. Verified proper operation. Collected via card. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

"Installed new door assembly and heated door gasket so unit would seal and close properly, wile installing door noticed that the lower kick for opening the door with ur foot was to far forward hitting the door when closing, adjusted step and unit is sealing and working to factory specs"

"Tested dryer and found unit running but would not heat up on any cycle, checked voltage to terminal block and 120v on each leg present 240v acrossed. Removed front panel and checked thermal fuses and heater found heater faulty causing issue, replaced heater and unit is now running and operating to factory specs ; used 1 WP3387747 (Element) from stock"

Complaint that the unit from time to time will shut down and they have to do a hard reset. Found ribbon harness wire has signs of burnt causing it to glitch on the board. Customer has to do a reset every time. Customer asked for Chris to return. ; ordrng 1 W11545876 (Control Board) and 1 W11192682 (Control LED)

Replaced all parts and ran all cycles and unit working properly. Noe error codes present.

"Fans runnng, compressor is not, trys running for about 20 seconds, loudly, does not turn over.Quoted for sealed system/ compressor replacement.Capacitor good at 12.2uf. Quoted for sealed system, denied. Collected for service call only"

"Customers complaint is washer keeps spinning and never stops. Ran test and found faulty actuator and belt making abnormal noise. Replaced belt and actuator tan calibration then self test all checks ok. ; used 1 W11239857 (BELT), and 1 W10913953 (ACTUATOR) from stock"

"Customer complaint is that ice maker was not working and freezer door would not close. Found shut off arm off ice maker. Ice buildup in freezer and screw backed out of slide. Cleared ice, tightened screw and put shut off arm back on ice maker. Advised customer to allow time for unit to stabilize and reach proper temperature and ice production."

Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I cleared the code and checked the slider. I found the slider magnet separated. I replaced the slider with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10734521 from stock

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Found the pully worn. Needs a tune upReplaced tune up kit completeAlso need to replaced and tin tape new vent filled with lint; used 1 4392065 (Tune up kit) from stock

"Complaint screws, holding door on or stripped out going into frame preventing door from closing properly. I found complaint true found reason was due to customers leaning on door during unloading of washing machine. I swapped door to open the other way so that that is no longer an issue.adjusted door tested operations. No additional issues with dryer today."

Checked unit found some water in flood tray cleared water and ran cycle did not see any leaks could have been too tall plate stopping arm also adjusted legs was leaning forward slightly

"Returned to install parts ordered. Installed gearcase, cam, actuator, and Washplate. Installed all parts and reassembled unit. Ran service mode and all functions working as designed and no noise present. Ran auto test mode verified proper operation."

"Install parts listed, and cycle tested fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"

Red wire missing from left bake element needs to be reattached

Evaporator drain clogged with ice cleared ice and drain and modified duck bill

"F6e3, f1e2,f8e6,f1e1, inspected and found multiple faults and problems, water ring fault, communication fault, main acu fault, motor over voltage fault, customer calling dealer and having unit exchanged. Unit is also in closet where if serviced dryer needs to be lifted out of closet to work on washer."

The outer tub pressure nipple broke off needs tub job ; ordrng 1 W11449840 (Gear case) and 1 W11219115 (Outer tub) and 1 W11510461 (Wash plate) and 1 W11551646 (Nut)

"Inspected and found stuck fan relay on control board, part shows nla."

"Unit is under 1yr wp warranty per service bench. Starts but nothing happens, ran drain and spin and received F7e4 after several minutes.Replaced actuator and ran drain and spin fine, ran quick wash through fill and into wash fine.; used 1 W10913953 (ACTUATOR) from stock"

"Inspected and found debris lodged in coin trap, cleared out and tested fine."

Showed customer how to fill rinse aid reservoir and went over different cycle options for best drying

"Set 3-way valve to home position, unplugged refrigerator. Removed and replaced compressor and related parts. Charged with nitrogen to 150psi. Allowed to sit under pressure for 15 minutes. No pressure loss. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 134A. Compressor operating and cooling properly. Advised customer to allow 24 hours for unit to reach proper temperatures."

Customer complained unit leaking underneath. Upon arrival ran service mode. No error codes. Ran quick wash and looked for leaks. Found drain pump exit hose leaking due to not being secured. Secured hose. No leaks now. Also found inlet hose has very slow leak. Informed customer to replace inlet valve hoses also. Verified proper operation.

Installed right door gasket complete

Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. The unit heats and tumbles but has poor airflow. The flap on the exterior wall of the dryer duct line is not moving at when the unit runs. The cx needs the dryer duct line professionally cleaned to resolve the issue.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the MW handle is falling off and the oven temp seem incorrect. I inspected the unit to confirm the complaint. I found the MW completely separated on the right side. I secured the handle in its correct position. I preheated the oven to 350 degrees, it reached the set temp within an appropriate time frame (about 12 min). I recommended to the cx to use convect bake for fast preheating and even cooking. The unit is working as designed."

"Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has decent airflow. I let the unit runs for a few minutes, the noise eventually appeared. The blower wheel makes a loud buzzing noise because the blower wheel is cracked. The unit needs a new blower wheel and motor to resolve the issue. I called WP safety as instructed. I quoted the cx for the repair.Sr7739010842"

Complaint that the unit is not cooling properly in the fresh food section. Found bad evap motor. 110v present at the harness wire connector. Will order part for a return visit. Customer asked please for Chris to return.; ordrng 1 W11024089 (Evaporator Fan)

Complaint that the unit is not draining nor cycling through properly. Found faulty wire harness. Will order parts for a return visit.; ordrng 1 W11590868 (W11590868)

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Damper is noisy and getting stuck when should be open Also thermistor says good Cleaned condensor coilsFreezer running at 11And fridge at 50Cwa on repair

Pcb. Error codeFound the drain hose fell down no loop. Explained to cust needs to stay 12 to 40 inches above garbage disposal.Drained in bucketRinsed filter found strong food smell from dishwasher advised to clean garbage disposal and dishwasher with cleaner.Ran dishwasher and drain few times drained every timePump test 5 ohms.The problem was drain loopIf persist problem is the main control

Ran diag found off balance error code. Ran calibration then self test and then had customer start a load and demonstrated proper agitation. Customer must make sure load is balanced of load isnt balance the washer will try to repeat the rinse cycle 3 times and if not successful it will just drain the water and not spin. Cant duplicate any problems. Please charge customer service cal fee. This isnt a rework

Tested and confirmed issues. Found pantry control and harness not working properly. Ordering harness and control. Checked part availability and scheduled return for 5/10 AM.; ordrng 1 W11170612 (Harness) and 1 WPW10769076 (Control)

"Removed and replaced ice maker and ice box fan. Reassembled, ran all diagnostics tests for ice maker, fan and fill valve. All tested correctly and operating properly. Advised customer to allow up to 72 hours for full ice production.; dspstn on spec-tagged invntry: 1 W10846539 FAN and 1 W11658802 ICE MAKER"

"Complaint washing machine is not filling with water on cold wash. I found cold water valve has completely failed is not opening at all. I also discovered gearcase is also leaking oil all over floor also lid is also broken preventing lid from closing properly leading to error codes latch failure to start a cycle I found error codes, F3e2 f0e4 f5e2 f8e1 f2e1 . Unit will need gearcase slider rotor. Also will need water inlet valve assembly and a lid to fix customer declined repair today is going to look at replacement options not cost-effective to repair for customer."

Customer complaint is that washer does not wash properly and makes clicking noise. Also washer goes off balance. Found actuator faulty and suspension rods worn. Ordered actuator and suspension rods. ; ordrng 1 W10780045 (suspension) and 1 W10006355 (actuator)

Customer complaint is that washers lid was not locking. Ran diagnostics and found error codes F5e2 lid lock fault. F5e3 lid unlock fault. Tested lock and confirmed lock was faulty. Replaced lid lock and tested. Washer checked ok. ; used 1 W11307244 (DOOR LOCK) from stock

Replaced latch and springs. Tested multiple times and showed customer it works.

Installed all new parts and ran unit threw a heating cycle unit is now heating up and all operations working to factory specs ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

"Customer complained unit has a lot of cracks. Upon arrival found unit had a lot of tiny surface scratches. Found all scratches were superficial and not cracks through the glass. Could feel with fingernail the scratches. Checked the bottom of her pans to check for burrs in metal. Could not find any burrs but Informed customer that they are indeed scratches and not cracks. This would not be a covered repair and she would have to pay for the glass top if she wanted repair. Customer kept saying. That she barely uses the oven and has no idea how it would be scratched thought it was heat related cracks Informed customer cracks go all the way through glass and these scratches are only on the top surface of the glass, can not feel on underside of glass. Informed customer last glass was defective and had tiny bubble in glass that caused heat related crack, issue wasnt from faulty oven or burners, issue was just with last cooktop which was replaced. All burners were tested. Customer didnt agree left call. Informed her if called again she will have to pay to come out. Called tech line to report findings. Tech line agreed with findings and documented issue. Sr#7739030266"