Service History 101 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Springfield, MA 01108

Mike K.

Job Details: 05/08/2024

"Unit is under 1yr wp warranty per receipt, took photo.Rf led module is out, lower sections lighting fine. Ordering new led assy.Office to contact cs when parts come in to schedule return.; ordrng 1 W11470191 (Rf led module)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/08/2024

Installed new lid lock and then ran self test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Enfield, CT 06082

Gary V.

Job Details: 05/08/2024

"Inspected and found wash pump no longer pumping and main acu not sending voltage to open dispenser, will submit estimate and call.; rqstng P&A on 1 W11025157 (Wash pump) and 1 W10906426 (Main acu), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDP475EW0

Near Agawam, MA 01001

Mike K.

Job Details: 05/08/2024

"Replaced timer and working properly, tested in timed dry and verified heating/tumbling; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Huntersville, NC 28078

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes. I did find water under the dryer. I pulled the washer out and ran 3 service cycles and checked all hose and the drain pipe.I found the hot side hose into the valve was dripping. I secured the valve hose and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Huntersville, NC 28078

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit exhaust fan makes a loud noise. I inspected the unit to confirm the complaint. I found the fan flap housing screw was sitting crooked. I corrected the screw position and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRX735SDHZ07

Near Indian Land, SC 29707

Mitch H.

Job Details: 05/08/2024

"Checked and tested refrigerator. Found compressor not pumping correctly. No frost pattern on evaporator but ice ball where tubing enters evaporator. Needs compressor. Also found right refrigerator door gasket separated. Requesting P&A for compressor, coupler, gasket and extra time.; rqstng P&A on 1 W11557425 (Compressor kit) and 1 W11506635 (Coupler) and 1 2Xtime (2X time) and 1 W10830274 (Door gasket)"

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW3

Near Westfield, MA 01085

Chris B.

Job Details: 05/08/2024

Replaced part and unit working normal. Ran diagnostic test on the key and encoder side and all tested normal.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Willington, CT 06279

Amanda R.

Job Details: 05/08/2024

"Unit was very hard to take apart when doin gear case job making like clicking noise while washing needs basket replaced lid ; rqstng P&A on 1 W10811960 (Basket) and 1 W11393685 (Gear case), states that autho needed"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Tolland, CT 06084

Amanda R.

Job Details: 05/08/2024

Customer took video both dryer and washer are on wood pedestal made for the washer and dryer but wood is laminated so washer is walking and when spinning the vibration from washer is making dryer squeak need to take it off pedestal

We serviced a

SAMSUNG WASHER TOP LOAD

Model WA50R5200AW/US

Near Vernon, CT 06066

Amanda R.

Job Details: 05/08/2024

Throwing ur error code with bigger loads can wash small load normally unbalanced error suspension bouncy quoted for suspension

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Manchester, CT 06040

Amanda R.

Job Details: 05/08/2024

Freezing not freezing not coming good in ff section compressor running needs sealed system work ; rqstng P&A on 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Mooresville, NC 28117

Robert A.

Job Details: 05/08/2024

"Cx complaint that the unit is not cooling and making a buzzing noise. I inspected the unit to confirm the complaint. I found the rear evap wall in the FC covered in ice. The buzzing noise is the fan rubbing the ice built on the evap. The compressor and fans work fine. The unit is not going into defrost. The heater ohms are good (45.9), the temp sensor covered in ice is good (1.07k ohms). The unit needs a new control and harness to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10384183 (Temp sensor) and 1 W11595220 (Control)"

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC/02

Near Coventry, CT 06238

Amanda R.

Job Details: 05/08/2024

The right door linkage broken and plastic piece spring secures to ordering kit for both ; ordrng 1 12004119 (Linkage kit)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 05/08/2024

Washer not completing cycles. Found f8e1. Found cold screen clogged. Cleaned and tested all checks ok.

We serviced a

FRIGIDAIRE RANGE

Model GCRG3060AFD

Near South Windsor, CT 06074

Amanda R.

Job Details: 05/08/2024

Complaint it has thrown error code a couple times since November when control was replaced from different company because it was throwing a f050 error code couldnt duplicate issue today throws error when using oven only

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/08/2024

"Tested unit and found freezer keeping items cold but not freezing them fridge section cold but not cooling properly, ran diagnostics to checked fan motors and found freezer fan not running wile going thew diagnostics unit keep shutting down and kicking me out then resetting found freezer fan motor shorted causing unit to not cool in fresh food and cause freezer issue. Replaced fan motor and unit is now staying on and both evaps frosting normally. Unit is going to need a new deli draw gasket due to ripped down the middle will order and return with both parts. Gasket parts tentative p/a ; ordrng 1 W10518365 (Door gasket), used 1 W11452196 (EVAP MOTOR) from stock, states that autho needed"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Meriden, CT 06450

Jimmy R.

Job Details: 05/08/2024

Checked over unit and found microwave heating but not heating correctly ran a one min cycle and water came out just barely warm. Replaced magnetron and reheated unit with same time and unit is now heating normally advised customer unit is different from old and will take more time to heat then older style this is normal operation ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

AMANA DRYER

Model NED4655EW1

Near Amherst, MA 01002

Chris B.

Job Details: 05/08/2024

Complaint that the unit is not starting any cycle. Found broken lid switch. Replaced part and unit running normal. Found venting clogged due to dryer pushed back crushing the vent hose. Found power cord burnt at the terminals. Customer will contact RAC for this issue. Mentioned to the customer that the dryer cord and venting must be replaced before its put into use. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

SAMSUNG RANGE

Model NX60T8711SS/AA

Near South Windsor, CT 06074

Amanda R.

Job Details: 05/08/2024

The wrong serial was dispatched

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near West Springfield, MA 01089

Mike K.

Job Details: 05/08/2024

"Unit is under 1yr wp warranty per service bench.Ice and water below rf drawers. Shelf assy was clogged with ice underneath, no access and had to just steam front and pull out. Evap pretty clear, little build up on right side, drain clogged. Steamed clear and cleaned up water and ice build up. Heater tested fine at 75 ohm, fans running. Cs to monitor"

We serviced a

MAYTAG WASHER

Model MHW5400DW0

Near Suffield, CT 06078

Gary V.

Job Details: 05/08/2024

"Inspected and found drain pump worn out, replaced with new drain pump and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK , used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

KENMORE DRYER

Model ="110.69132410"

Near Stanley, NC 28164

Ryan S.

Job Details: 05/08/2024

"Customer complained unit not drying , taking multiple loads. Found exhaust smashed against wall. Ran unit and verified drum spinning, blower pushing air and heating element cycling on and off at proper temps. Unit heating and now drying properly."

We serviced a

KENMORE WASHER

Model ="110.29132410"

Near Stanley, NC 28164

Ryan S.

Job Details: 05/08/2024

"Customer complained of unit getting off balance, and residue on clothes. Customer said she got it from her mother. Found residue in dispenser area. Informed customer to clean out area and run clean unit cycles. Checked suspension rods , they were good no bouncing. Checked inner tub was secured to shaft. Inner tub not off balance. Informed customer on proper loading procedures of clothes etc. unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 05/08/2024

"Tested and found heating element blown. Removed and replaced with pt#279838 from t/s. Reassembled, tested, heating and operating properly.; used 1 279838 (Element) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Meriden, CT 06451

Jimmy R.

Job Details: 05/08/2024

"Checked over oven and found front left dual burner not working and switch sparking when power up burner, removed rear cover and found left dual switch shorted inside causing it to spark and pop the breaker. Replaced switch and burner tested all other operations and unit is now heating up and working to specs ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH"

We serviced a

KITCHENAID BUILT-IN M/W

Model KOCE500ESS23

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Removed oven door. Disassembled and replaced outer door. Reassembled, tested, door still does not line up correctly. Left side gap is wider at top than at bottom. Right side is good. Ordering inner door but believe oven cabinet could be warped. Customer shared a picture prior to oven being installed and issue was present then.; ordrng 1 W11617223 (Inner door)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AE00

Near East Hartford, CT 06118

Ruben C.

Job Details: 05/08/2024

Unit is blowing fuse for microwave when door is opened ordering switches and fuses per Jeff no charge to cust ; ordrng 1 WP4375321 (Fuse) and 4 W10211972 (Door switches)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/08/2024

"Checked over unit and found freezer not freezing items and fridge staying cold but not to correct temps. Removed evap cover and found ball of ice on cap tube and just lower part of evap frosting, placed unit into a defrost and removed ice powered compressor back up and found drawing only .3 amp waited for frost and its just cold no frost. Compressor faulty and needs to be replaced quoted customer and they will hold off for now and let know about fixing"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Denver, NC 28037

Ryan S.

Job Details: 05/08/2024

"Customer was builder. Unit was unoccupied new build. Customer complained of leak. Found unit leaking from frame/ tub. Coming through metal seal on tub. Needs new tub, ordering inner tub and 2xtimeframe. Informed builder part will be delivered to unit. When tub comes in check for damage and call office to schedule return call. Builder wants tub shipped to 6042 Bella vista dr Denver ,Nc 28037 ; ordrng 1 W11409866 (Tub), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Windsor, CT 06095

Gary V.

Job Details: 05/08/2024

"Installed new drum and cycled, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Enfield, CT 06082

Gary V.

Job Details: 05/08/2024

"Complaint burning during bake, inspected and found f6e1 fault for over temp, cycled unit and found unit running way too hot 800 plus degrees when set at 350. Unit has stuck bake relay on main acu and will order parts needed and call for return date.; ordrng 1 WPW10181986 (Sensor)"

We serviced a

WHIRLPOOL FREEZER

Model WRF550CDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/08/2024

"Complaint heavy condensation in fresh food section food freezing not cooling properly door open alarm going off randomly day night. I found freezer door is warped on right side and on bottom causing gasket to not seal properly I found air seeping on top gaskets causing condensation issues cooling issues in fresh food section Im ordering gaskets for top section and door and gasket for freezer customer to inspect door when it comes in. I attempted to reform door, gaskets all three of them no success.; ordrng 1 W11436981 (Door freezer ss) and 2 W10830055 (Ff gasket)s"

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRF767SDHZ02

Near Bristol, CT 06010

Ruben C.

Job Details: 05/08/2024

Replaced controls and switch tested operation normal set temp to normal factory setting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/08/2024

Complaint not make ice. I found icemaker head unit gear had snapped off. I replaced icemaker tested water pressure no issues with water pressure cycled new icemaker icemaker filled with water with no issues customer to allow 24 to 48 hours for ice. Also replaced water inlet valve at the same time.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE and 1 WPW10300022 ICE MAKER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Checked and found rack wheels broken off adjuster. Removed rack, replaced both right and left adjuster. Reinstalled, tested, now moving and operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Mooresville, NC 28117

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit is not heating at all. I inspected the unit to confirm the complaint. I found the element connectors were not attached. I secured the element connectors and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Meriden, CT 06451

Jimmy R.

Job Details: 05/08/2024

"Checked over unit and found freezer building up frost and fridge doors not aligned, checked freezer and found door not screwed in and tightened Down allowing warm air in and gasket to not seal, melted all ice and tightened door properly heated gasket to seal and adjusted fridge doors best I could with floor being not level. Checked all other operations and unit is now working to factory specs"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HV3

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Checked and tested microwave. Found magnetron bad and not functioning, just buzzing. Quoted customer for repair and saved estimate. Customer declined repair and said she would purchase new."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Chicopee, MA 01020

Mike K.

Job Details: 05/08/2024

"Unit is under 1yr wp warranty per service bench. Not starting. Found rotor bolt had fallen out, reinserted and tightened, ran normal cycle and went through fill /sensing and into wash fine. Cancelled and drained fine. Ran drain and spin fine. Suspension tests good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/08/2024

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/08/2024

"Installed new door gasket and heated gasket to creat a good seal against cabinet, checked over all other operations and unit is cooling and now working to factory specs ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Disassembled washer. Removed and replaced gear case, slider, clutch, rotor and related parts. Reassembled, ran DLMS calibration then component tests for agitate and spin. Operating properly with no unusual noises. Only normal operating sounds."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mooresville, NC 28115

Robert A.

Job Details: 05/08/2024

"Cx complaint that the unit is leaking water during cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e3. I cleared the codes and ran a service cycle. All components passed with no issues or leaks. I ran 2 more service cycles, still no signs of leaks. I used my 5 gallon bucket and pour an entire bucket of water and allowed it to drain, still no leaking. I did notice the drain tube into the standpipe had about 1.5 ft of the tube in the standpipe. This probably causes the drain issues clogging the standpipe. I corrected the drain tube position and tested the unit for the cx. The unit is working as designed. I asked the cx to keep an eye on the unit to see if it occurs again.I collected"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Cornelius, NC 28031

Robert A.

Job Details: 05/08/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Cornelius, NC 28031

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit is making weird noise during the spin portion of cycles. I inspected the unit to confirm the complaint. I found the unit does not spin well at all. It agitates fine but during spin the hub drive and gear case are not catching. I removed the agitator and found the gearcase shaft worn out not allowing it to catch the hub drive. Both gearcase and hub drive need to be replaced to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Amherst, MA 01002

Chris B.

Job Details: 05/08/2024

Complaint that the unit is not making ice. Found ice bin is stuck and wouldnt come out. Found heavy ice buildup and tried defrosting with the steamer but no success. Mentioned to the customer to have the unit unplugged til bin can come out then call office to reschedule again. Found bad led light in the fresh food section. Customer Cel. 617-256-1556 Matt.

We serviced a

KITCHENAID REFRIGERATOR BOT

Model KRFF305ESS00

Near Amherst, MA 01002

Chris B.

Job Details: 05/08/2024

Complaint that the unit is not dispensing water. Found bad water filter. Customer will need to replace with new one.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Denver, NC 28037

Ryan S.

Job Details: 05/08/2024

Customer complained unit making banging noise like its off balance. Ran service mode. No error codes and all functions working as designed. Let customers run quick wash cycle with load of clothes. Ran through entire quick wash cycle with no noise present. Checked slider and under unit. No issues found . Verified proper operation. Went over loading instructions incase customer is getting unit off balance. Referenced owners Manuel and quick start guide.

We serviced a

GE WASHER

Model GFWS1700H0WW

Near Grafton, MA 01519

Aimee Z.

Job Details: 05/08/2024

Found the spin basket broken tub part nla

We serviced a

FRIGIDAIRE REFRIGERATOR BOT

Model FGHF2366PFBA

Near Milford, MA 01757

Aimee Z.

Job Details: 05/08/2024

"Found not going into defrost, defrost term shorted and found the fan in the freezer stopped in ice box Building ice back wall by ice maker Cwa Looking at side by side"

We serviced a

KITCHENAID DRYER

Model KGYS850LQ1

Near Medway, MA 02053

Aimee Z.

Job Details: 05/08/2024

"Found was heating not short circulating.Asked when last time cleaned the vent , they wasnt sure .Advise to have vent cleaned . I couldnt get behind gas dryer hard piped and washer next to it.Advised to call dryer vent wizards and gave them the number .After clean still have problem will call to replace the coils Sent estimate Cwa"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Plainville, MA 02762

Aimee Z.

Job Details: 05/08/2024

"Installed new agitator, complete"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Monroe, NC 28112

Jonathan J.

Job Details: 05/08/2024

M1b4cx1wpl1 autho number for parts and labor I replaced all previously ordered parts tested operations no further issues found at this time with dryer if dryer per Techline breaker issue is with house supply voltage not an issue with the dryer per tech line.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Newington, CT 06111

Chuck M.

Job Details: 05/08/2024

Customer complaint is that error code returned. Confirmed error code F8e4. Clear water from drip pan. Ran dishwasher on normal cycle and no leaks found. Had customer add dishes and still no leaks. Found customer was washing a baking pan that was placed in front of lower rack possibly causing overflow. Customer will keep watch for leaks.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Newington, CT 06111

Chuck M.

Job Details: 05/08/2024

Replaced ice maker. Ice maker filled as soon as door was closed. No leaks found.

We serviced a

FRIGIDAIRE WASHER

Model GLTF2940FE2

Near Newington, CT 06111

Chuck M.

Job Details: 05/08/2024

Customer complaint is that washer did not spin properly on delicate cycle. Ran drain and spin and washer reached high speed spin correctly ran rinse and spin cycle and washer drained properly. Washer checked ok. Discussed off balance loads and too much soap.

We serviced a

LG DISHWASHER

Model LDFN4542B

Near Northampton, MA 01060

Chris B.

Job Details: 05/08/2024

Complaint that the unit is very noisy while running the wash cycle. Quoted parts and labor. Customer want to do more research on this issue. Collected trip fee. Customer has 7 days to waive trip fee into labor.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easthampton, MA 01027

Chris B.

Job Details: 05/08/2024

Replaced all parts and ran three diagnostic cycles and unit working normal. No error codes present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW01

Near Farmington, CT 06032

Ruben C.

Job Details: 05/08/2024

Replaced bottom door had to heat gasket to conform tested normal sealing normally

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near West Hartford, CT 06110

Ruben C.

Job Details: 05/08/2024

Replaced glass tested normally closing normal unit is off level on right side informed cust would have to charge for leveling not covered cust declined

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZO

Near South Hadley, MA 01075

Chris B.

Job Details: 05/08/2024

Complaint that the unit is leaking water from the bottom front left. Found no leaks at the moment did find signs of leaking. Customer ok with it as it is now. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/08/2024

Complaint washer making grinding noise. I found rotor bolt was loose I found even after tightening screw unit still making grinding noise no debris under agitator unit will need Gearcase to fix and associated parts. Customer declined repair is going to replace.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Springfield, MA 01119

Mike K.

Job Details: 05/08/2024

"Unit is under 1yr wp warranty per service bench. Cs had issues with water lines leaking and had found and removed a shipping bolt still in unit, had resolved prior to arrival and unit worked fine last night. F8e1, long fill, only error in testing. Unit tests by fine, ran in normal wash. And drain and spin, running properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/08/2024

"Complaint dishwasher door falls is very, very heavy when opening.i found right hinge has come out of buckle clip causing no tension on door spring to occur I replaced tested operations inspected for leaks no leaking or additional issues found or reported at this time. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/08/2024

Complaint not cooling freezer is a fridge. Fridge section is room temp I found evaporator frozen over no air b flow I defrosted completely placed unit into Test 13 heater test 121.6vac across brown and white wire attaching to heater coming out of wall of freezer section at heater molex unplugged molex found loose connection at molex plug heater was not getting hot in test mode but after tightening molex heater is now getting hot. Thermistors is ohming out fine.

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near Marshville, NC 28103

Jonathan J.

Job Details: 05/08/2024

Complaint washing machine making loud grinding noise. I found noise was due to a loose rotor stater boat. Also found gear oil leaking out of gear case unit will need a gear case to fix as well as an agitator. Agitator is stuck. No fault codes in Diagnostics history. Suspension is fine no further issues found at this time. ; ordrng 1 W11550891 (Agipeller) and 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase)

We serviced a

MAYTAG DRYER

Model MDE7500AYW

Near Marshville, NC 28103

Jonathan J.

Job Details: 05/08/2024

"Complaint dryer is no longer getting hot. I found heating element is open as caused a thermal event on the harness. Will have to cut back harness up upon arrival and splice. No additional issues found with dryer at this time other than the air baffle. customer showed me the air baffle is destroyed where it screws together plastics have just Fallen apart due to normal wear and tear. Ordering heater, air, baffle, and formal cut out. ; ordrng 1 WP33002032 (Baffle) and 1 WPY308612 (Heater) and 1 279816 (Thermal cutoff)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West Hartford, CT 06119

Ruben C.

Job Details: 05/08/2024

7739008700 rechecked unit called techline ran diagnostics normal also ran cycle thru completely on normal ran everything normal informed cust will take longer to complete cycle if same issue again will have to charge serv

We serviced a

MAYTAG DRYER ELECTRIC

Model MED5100DW0

Near Willington, CT 06279

Amanda R.

Job Details: 05/08/2024

Idler pulley squealing replaced with dryer kit recommended getting venting cleaned ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Southampton, MA 01073

Chris B.

Job Details: 05/08/2024

Complaint that the unit is not starting any cycle. Found error code F1E1 bad ACU. Will order part for a return visit. ; ordrng 1 W11591402 (Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Springfield, MA 01109

Mike K.

Job Details: 05/08/2024

Says unit is intermittently not making ice. On arrival I ice bin is full. Removed toe plate and no sign of damage to wiring protective shield in place and no damage seen. Replaced icemaker and cs to monitor.; used 1 W10873791 (ICE MAKER) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL0

Near Rocky Hill, CT 06067

Chuck M.

Job Details: 05/08/2024

Customer complaint is that dishwasher was not filling. Ran diagnostics and found no error codes. Ran automatic test cycle and dishwasher filled but did not wash. Wash motor is not running. Ordered wash motor assembly. ; ordrng 1 W11460946 (Wash Motor Assembly)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS282LAF0

Near Hebron, CT 06248

Jeremy B.

Job Details: 05/07/2024

Compressor not powering on and whole unit not cooling. Found 120vac at. Lack and white wire at inverter. Found 8.8vds at red and black wire on inverter and 0vac at terminal Als on compressor needs new inverter.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near South Windsor, CT 06074

Chuck M.

Job Details: 05/07/2024

Customer complaint is that washer would not start a cycle. Ran diagnostics and found error code F1e1 main control fault. Drain pump was running continuously. Unplugged and ran diagnostics again and unit filled and drained. Drain circuit is stuck closed causing drain to run continuously. Ordered control. ; ordrng 1 W11513246 (Control)

We serviced a

WHIRLPOOL WASHER

Model LSQ9010PG3

Near Gastonia, NC 28052

Ryan S.

Job Details: 05/07/2024

"Customer complained unit wont do anything. Found lid switch bad. Bypassed lid switch and unit will do everything but fill with water. Found timer has burnt contacts and found water valve has power to valve but not opening. Ordering timer, inlet valve and lid switch. Scheduled return call for 5-14-23 pm customer needs after 2pm. ; ordrng 1 WP8318084 (Lid switch) and 1 WP8557301 (timer) and 1 WP3979346 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 05/07/2024

"Confirmed purchase date and uploaded receipt. Tested and ran diagnostics. No stored error codes. Noticed coins around wash plate. Removed wash plate and found 4 coins underneath. Removed coins, reattached wash plate. Ran DLMS calibration, completed properly. Ran component tests for all agitate and spin speeds. All functioned correctly with no unusual noises or issues. Washer operating as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Hartford, CT 06112

Chuck M.

Job Details: 05/07/2024

"Customer complaint is that washer would not start cycle. Ran diagnostics and found error codes. F5e3 lid lock. F7e3 basket engaged during spin. F7e4 basket re engage failure. Replaced actuator and capacitor. Tested and washer is working properly. Showed customer it works. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 05/07/2024

Found defrost drain clogged and ice on top of evaporator seems like door wasnt closed and warm air migrates and caused ice build up cleared all ice set to recommended and made sure door closing all checks ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2867PF2

Near Monson, MA 01057

Gary V.

Job Details: 05/07/2024

"Inspected and found multiple problems, back of the refrigerator herniated by ice from the icemaker, back customers is not going to repair unit."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Ware, MA 01082

Chris B.

Job Details: 05/07/2024

Complaint that the unit is leaking water from the bottom front left corner. Found bad gasket. Replaced part and unit running normal. No more leaks. ; used 1 W11483553 (GASKET) from stock

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Indian Land, SC 29707

Mitch H.

Job Details: 05/07/2024

"Removed and replaced dispenser assembly, hot and cold water valves and all hoses. Reassembled and tested washer through a complete Quick Wash cycle. Completed properly, no water remaining in dispenser and no leaks."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Cornelius, NC 28031

Robert A.

Job Details: 05/07/2024

Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f8e4. I found a factory defect on the water valve hose. Theres water leaking into the float switch tray area because the water valve hose had a split in it near the valve. I cut some of the hose and repositioned the hose to prevent the leak and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Charlotte, NC 28269

Robert A.

Job Details: 05/07/2024

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the water leaking from the drain pump. The drain pump is sitting crooked. I corrected the drain pump position and tested the unit for the cx. The unit is working as designed. The entire mobile home came with the appliances in it. The mobile home was delivered 12/2023. I took a photo of the proof of purchase.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Mooresville, NC 28117

Robert A.

Job Details: 05/07/2024

The parts were installed and we tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krmf706ess05

Near Fort Mill, SC 29707

Mitch H.

Job Details: 05/07/2024

"Turned refrigerator off at breaker. Disassembled, removed and replaced pantry control and harness. Reassembled, tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEM0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 05/07/2024

"Tested ice maker and attempted to cycle manually. Would not cycle. Needs new ice maker. Quoted customer for repair, customer approved. Removed and replaced ice maker. Cycled manually. Completed correctly. Reassembled. Collected for service on cc.; used 1 W10882923 (Ice maker) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Springfield, MA 01108

Mike K.

Job Details: 05/07/2024

"Not heated no, 240vac at terminal. Found open heating element. Quoted for heater and labor, accepted. Replaced heater and tested fine in timed dry.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Springfield, MA 01119

Mike K.

Job Details: 05/07/2024

Making loud noise when running. Can hear supports wobbling in tumble during testing. Quoted for dryer repair kit/labor. Denied. Collected for additional appliance service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near West Springfield, MA 01089

Mike K.

Job Details: 05/07/2024

"Customer has had another company come out and diagnose a compressor failure. Unit pulled out on arrival.Sealed system is covered under wp 5yr parts & labor warranty per service bench, not listed under service pointer.Starter disconnected on arrival, compressor ohms out fine, plugged in with starter reattached and making improper noise, not turning over, bad compressor.Office to contact cs when parts come in to schedule 2x time return; ordrng 1 W11109499 (Drier) and 1 W11504445 (Drier Coupler) and 1 W11504447 (Drier coupler) and 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Access valve) and 1 R600a (R600a job) and 1 2xtime (2x time)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Agawam, MA 01030

Mike K.

Job Details: 05/07/2024

"Unit not running cycle, verified basket spinning freely. Found capacitor leaking, replaced and unit operating fine. Tested normal cycle, went through fill and wash fine, cancelled and ran drain and spin fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFEF3016VSF

Near Brimfield, MA 01010

Gary V.

Job Details: 05/07/2024

"Installed new burner and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW6150PW0

Near Granby, MA 01033

Chris B.

Job Details: 05/07/2024

Complaint that the unit is making banging noises. Found washer not leveled and the pipes hammering. Leveled out the unit and mentioned to the customer to find someone to take a look at the pipes in the house. Ran diagnostic test and found no issues with the washer.

We serviced a

SAMSUNG RANGE

Model NX58K9500WG/AA

Near Belchertown, MA 01007

Chris B.

Job Details: 05/07/2024

Complaint that the unit is not heating correctly. Customer mentioned that the unit has a feint gas smell. Found igniter connection loose and ceramic cap is not holding up. Adjusted the nut and heating tested normal. Got to 350* with no issues.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Belchertown, MA 01007

Chris B.

Job Details: 05/07/2024

Complaint that the unit is leaking water from the bottom front left side. Found fabric softener dispenser clogged. Unclogged the pocket and ran a diagnostic cycle and no more leaks.

We serviced a

GE DISHWASHER

Model GDP665SYN3FS

Near Belchertown, MA 01007

Chris B.

Job Details: 05/07/2024

Complaint that the unit is not starting any cycle. Found bad drain pump. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVWB855DC2

Near Amherst, MA 01002

Chris B.

Job Details: 05/07/2024

Complaint that the unit is not powering up. Found control board non responsive and no indication light on the board present. Will order parts for a return visit. Customer asked please have Chris return. ; rqstng P&A on 1 W11112664 (Control Board) and 1 W11115283 (Control Touch Panel)

We serviced a

MAYTAG DRYER

Model UNREADABLE

Near Belchertown, MA 01007

Chris B.

Job Details: 05/07/2024

"Complaint that the unit is not heating properly. Found bad Thermal Fuse and Idler. Quoted parts and labor. Replaced all parts and unit heating properly. 1yr warranty on parts and labor. ; used 1 WP3392519 (THERMAL FUSE), and 1 279640 (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Chicopee, MA 01013

Chris B.

Job Details: 05/07/2024

Complaint that the unit is not drying out properly. Found error code F4E2. Found one of the heater legs disconnected. Reconnected wire and unit running normal. Ran two diagnostic cycles and all working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ5

Near Brookfield, MA 01506

Gary V.

Job Details: 05/07/2024

"508-868-8517. Don. Inspected and found door hinges binding up when closing, unit needs new hinges, will order and return.; ordrng 1 WPW10299227 (Door hinge) and 1 WPW10299224 (Right side door hinge)"

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