Service History 101 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS4

Near Northampton, MA 01062

Mike K.

Job Details: 09/25/2024

"#286 Unit is under 1yr wp warranty per service bench. Complaint of popping breaker during preheat. 4 wire cord. Has removed grounding strap from terminal nap to rear cover. Getting connectivity between neutral and ground at outlet. Per Randy at office this could cause breaker issue.Called Techline verified likely source of issue is house electrical as neutral and ground should not be bonded. They sent me to safety to document with them as well. Mentioned this is on all three unitsSr#7739986568Transferred to Safety, documented and notified this is on all 3 units ref #7739961042"

We serviced a

KITCHENAID DISHWAHER

Model KUDS01DJSS0

Near Wrentham, MA 02093

Aimee Z.

Job Details: 09/25/2024

Installed upper spray arm complete

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near Milford, MA 01757

Aimee Z.

Job Details: 09/25/2024

Installed new start switch and buttonTested completeKnob wasnt covered

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Clover, SC 29710

Mitch H.

Job Details: 09/25/2024

"Disassembled, removed and replaced water valve and heater. Reassembled, ran test 56, no ice maker errors. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All components checked good."

We serviced a

WHIRLPOOL WASHER

Model mvwb955fw1

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/25/2024

"Tested and ran diagnostics. Found F5E1 lid switch error, no other error codes. Ran diagnostics cycle 51, lid locked and operated properly, completed diagnostics cycle with no issues. Exited diagnostics, ran rinse and spin cycle, lid locked and operated properly. Removed console, Ohmed out lid lock at connector. Reading 39 ohms on motor winding. All other tests reading 0 ohms. All within range stated on tech sheet. Lid switch tested good. Ran normal cycle, all operating properly. Spoke with customer, he said that on Powerwash cycle, it starts normally but within first few minutes it stops, lid unlocks and lights flash. Ran power wash cycle, allowed to run from 1:49 down to 1:40, no issues. Advised customer that complaint could not be duplicated. Possible issue with control board. Control board is discontinued and no longer available."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/25/2024

Tested and ran diagnostics. Confirmed F1E6 magnetron error. Pulled oven partially from wall. Removed covers and found bullseye mark on wave guide chamber. Magnetron burnt and damaged chamber. Unit is not repairable. Advised customer of findings and showed them the damage. Collected for service call on cc.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Manchester, CT 06042

Amanda R.

Job Details: 09/25/2024

Ff section led not working replaced led working normally

We serviced a

WHIRLPOOL DRYER

Model WED8620HC1

Near East Hartford, CT 06108

Amanda R.

Job Details: 09/25/2024

Washer not working needs to get that information dispatched to us for repair the dryer information was dispatched not the washer but the washer is the broken unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/25/2024

Water leaking from icemaker fill tube where it connects to valve was able to replace fitting in valve. Tested and found no leaks. ; used 1 WP4373559 (FITTING 5/16-1/4) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9771SG/AA REV

Near Milford, MA 01757

Aimee Z.

Job Details: 09/25/2024

Found the ice maker broken.Icemaker is on order; O-emld tckt

We serviced a

AMANA DRYER

Model NED4655EW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/25/2024

Dryer not starting. Tested supply power and found 1:vac between L1-N and 120vac between L2-N and 99vac between L1-L2. Customer must resolve power problem. Tried resetting breaker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2055FRZ00

Near Hebron, CT 06248

Jeremy B.

Job Details: 09/25/2024

Customers complaint is ice maker not working. Nail arm keeps falling out and bottom bracket broken. Needs new icemaker. ; rqstng P&A on 1 4317943 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ06

Near Concord, NC 28027

Jenn F.

Job Details: 09/25/2024

Complaint freezer back still frosting up. Ran test 3 defrost sensor open. Replaced thermistor. Ran test 3 again and passed. Ran test 13 to test heater. Defrosted coils. Tested ok. ; used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28269

Jenn F.

Job Details: 09/25/2024

F5E1 door switch stuck open f4e3 wash motor needs new wash motor. Not on truck. Order part. ; ordrng 1 W11665769 (Sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Monson, MA 01057

Chris B.

Job Details: 09/25/2024

Complaint that the refrigerator was getting too warm at times. Found no issues with the unit. Compressor running good and no problem with the cooling. Heating element is working fine. Customer mentioned that they had to clean the bottom and since then its been running fine. Mentioned to the customer to keep an eye on it for the next few days.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Palmer, MA 01069

Chris B.

Job Details: 09/25/2024

Replaced all parts and dishwasher running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near East Hartford, CT 06108

Amanda R.

Job Details: 09/25/2024

Complaint that freezer working but ff section not cooling Evaporator fan motor getting 120v but not running needs new motor ; ordrng 1 W11024089 (Motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hartford, CT 06120

Amanda R.

Job Details: 09/25/2024

The lid lock keeps clicking dont lock wont start replaced lid lock tested starting normally ; used 1 W11513248 (DOOR LOCK) from stock

We serviced a

KITCHENAID DISHWAHER

Model KDFE304DSS0

Near Walpole, MA 02081

Aimee Z.

Job Details: 09/25/2024

Installed new owi and ran diagnostics N error code

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Belchertown, MA 01007

Chris B.

Job Details: 09/25/2024

Replaced all parts and unit working properly. Good lighting and all sealed properly. Used sliders to move refrigerator and customer mentioned that they are not worried about the flooring. No damages done and customer very happy after showing the end results.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Chicopee, MA 01020

Chris B.

Job Details: 09/25/2024

Complaint that the dryer is making loud noises while turning. Found bad rollers and belt. Quoted for parts and labor. Replaced all parts and dryer running normal. 1yr warranty on parts and labor.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV10

Near Easthampton, MA 01027

Mike K.

Job Details: 09/25/2024

"Unit is under 1yr wp warranty per purchase receipt.Icemaker hasnt worked since received. Would not go into manual harvest. Replaced ice maker and went through harvest and filled . Cs to monitor (pre-Id icemaker was incorrect ace we had wrong model number); dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Springfield, MA 01104

Mike K.

Job Details: 09/25/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Windsor, CT 06095

Gary V.

Job Details: 09/25/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS08

Near Windsor, CT 06095

Gary V.

Job Details: 09/25/2024

"Inspected and found all doors with blemishes, took pics. Also water dripping from dispenser, and needs water valve, unit out of 30 day cosmetic, will submit for approval from manufacturer.; ordrng 1 W11524655 (Inlet valve) and 1 W11661560 (Door stainless) and 1 13107887SQ (Door stainless) and 1 12977880SQ (Door stainless)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near Windsor, CT 06095

Gary V.

Job Details: 09/25/2024

"Installed new control and dispenser, cycled and tested fine."

We serviced a

MAYTAG DRYER ELECTRIC

Model MDE5500AYQ

Near Windsor, CT 06095

Gary V.

Job Details: 09/25/2024

"Inspected and found idler, belt and rollers worn out, quoted for repair and she will call if wants repaired.; dspstn on spec-tagged invntry: 1 WP33002535 BELT and 1 WP6-3700340 IDLER PULLEY"

We serviced a

FRIGIDAIRE RANGE

Model LFEH3054UFE

Near Windsor Locks, CT 06096

Gary V.

Job Details: 09/25/2024

"Concern is not getting hot. Inspected and found bake temp got to 350 and 400 degrees with no problems, broil working properly as well, cycled unit multiple times and no issues found at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 09/25/2024

"Installed new clips and wash pump, cycled, tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW1

Near Ellington, CT 06029

Gary V.

Job Details: 09/25/2024

"Installed valve and also found idler pulley squealing, replaced also, cycled and tested fine.; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR TO

Model Et18pkxan00

Near Enfield, CT 06082

Gary V.

Job Details: 09/25/2024

"Inspected and found lite bulb not working, and installed other lite bulb customer had and tested fine."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/25/2024

Tested and ran diagnostics. No stored error codes. Ran dishwasher in both express wash and normal cycles. No unusual noises found. Customer states that it makes a buzzing noise through almost the entire cycle. Based on customer description unit needs pump/motor assembly. Quoted customer for replacement of pump/motor and saved estimate. Customer declined repair. Collected for service call on cc.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/25/2024

"Removed and replaced control panel. Reinstalled bezels and knobs. Tested, all top burners and bake and broil operating properly."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/25/2024

Checked and tested washer. Found basket running very eccentric and causing washer to vibrate and move. Ordering basket. Advised customer that basket will ship directly to him and he will need to inspect for damage and call to schedule return visit.; ordrng 1 W11513244 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ17

Near Charlotte, NC 28269

Jenn F.

Job Details: 09/25/2024

Complaint to 2 shelves in the fridge side is freezing the product. Fridge is set to normal (3snowflakes). Ff temp is reading 33 degrees F. Freezer temp is reading 4 degrees F. Adjusted the temp setting in the fridge. Tested ok

We serviced a

KITCHENAID M/W OTR

Model KMHS120EBS2

Near Huntersville, NC 28078

Jenn F.

Job Details: 09/25/2024

F1e4 stuck mw relay. Checked door switches all testing good. Needs new control board. Replaced control board. Tested ok. ; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Huntersville, NC 28078

Jenn F.

Job Details: 09/25/2024

"Complaint while cooking popping noise and electrical smell from the console. All of the switches are popping and sparking when the temp is adjusted or changed. Right both switches are burnt in switch. Duel burner switch sparks everytime the temp is adjusted. Called techline SR7739987230. Called safety covering parts and labor w1cc071wpl1 replaced switches. Tested ok. ; used 1 WPW10434452 (INFINITE SWITCH), 1 WP3149400 (INFINITE SWITCH), 1 WP3149404 (INFINITE SWITCH), and 1 WP3149404 (INFINITE SWITCH) from stock"

We serviced a

MAYTAG DRYER

Model MEDP586KW0

Near Agawam, MA 01001

Mike K.

Job Details: 09/25/2024

"Replaced door and ran timed dry, unit operating floor me and door closing properly adjusted door strike to close easier."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Agawam, MA 01030

Mike K.

Job Details: 09/25/2024

"Unit not draining, drain pump is running, drain hose goes to a standing drain pipe. Vacuumed out water in unit and replaced drain pump, filled unit twice and cancelled, drained out fine both times; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Hickory Grove, SC 29717

Mitch H.

Job Details: 09/25/2024

"Checked and found that screw holding rotor had come loose causing rotor to slip. Removed bolt, applied locktite, reinstalled and tightened bolt securely. Ran control calibration. All operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM08

Near Hartford, CT 06106

Amanda R.

Job Details: 09/25/2024

Complaint that the top of freezer door gasket not sealing and condensation dripping down center strip between sections leveled unit and heated up gasket and molded to cabinet

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28216

Jenn F.

Job Details: 09/25/2024

Complaint f3e1 error code exhaust thermistor error. Replaced the control board. Still same error as soon as the unit is started. 13.19 k ohms at thermistor. 13.19 k ohms at the board connector p14 pin 3-6(exhaust). Pin 1-2 (inlet) 62.2 k ohms. Called whirlpool techline sr# 7739986507 being submitted to engineering for further review.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Huntersville, NC 28078

Jenn F.

Job Details: 09/25/2024

Complaint ice maker keeps making ice. Found the ice maker extension arm not secure. Secured arm. Tested ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Cornelius, NC 28031

Jenn F.

Job Details: 09/25/2024

"Complaint the dispenser never opens when a pod is put in it and closed. No error codes stored on control. Ran diagnostics cycle with no pod in dispenser, did not open. Dispenser reading open. Replaced the dispenser. Ran diagnostic, leak checked. Dispenser is now opening. Tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/25/2024

Replaced the valve and main control board. Calibrated the control. Ran diagnostics. Started a wash cycle to verify water will turn off in cycle. Tested ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Mount Pleasant, NC 28124

Jenn F.

Job Details: 09/24/2024

Replaced sump assembly and control board. Ran diagnostic cycle. Tested ok.

We serviced a

SAMSUNG DRYER

Model dv419aew/xaa

Near Southwick, MA 01077

Mike K.

Job Details: 09/24/2024

"Unit is the making but not heater my. Found open heating element. Quoted for heater assy/labor. Accepted. Replaced heater assy and ran unit on timed dry, verified unit is heating and cycling properly ; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

LG WASHER

Model WM3670HVA

Near West Springfield, MA 01089

Mike K.

Job Details: 09/24/2024

"Replaced drain pump and verified operation in speed wash, drained fine ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Ware, MA 01082

Chris B.

Job Details: 09/24/2024

Complaint that the cooktop is not turning on and not responding. Found poor connection on the electrical panel under the cooktop. Mentioned to the customer that the wires are poorly making contact. Customer will call the store to have them come back and fix the issue. When moving the wires cooktop did turn on but will need to be fixed by installers.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, SC 29745

Mitch H.

Job Details: 09/24/2024

Checked and found unit leaking from inlet valve. Installer cross threaded valve when connecting water line. Ordering valve. Advised customer that office will call to schedule when part arrives.; used 1 W11684544 (Valve) from stock

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bristol, CT 06010

Ruben C.

Job Details: 09/24/2024

Replaced control ran diagnostics normal tested opearation normal washing and draining normally

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Plymouth, CT 06786

Ruben C.

Job Details: 09/24/2024

Checked unit found console not responding could not get into diagnostics ordering console and control; ordrng 1 W11322883 (Acu control) and 1 W11325572 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Newington, CT 06111

Ruben C.

Job Details: 09/24/2024

Sr 7739979281 checked getting moisture on freezer top gasket and interface display does not turn off completely ordering gaskets per techline and user interface ; ordrng 2 W11159728 (Seals)s and 1 W11636544 (User interface)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near York, SC 29745

Mitch H.

Job Details: 09/24/2024

"Found no power to refrigerator, nothing working. Removed back, found one pin on end of power cord not seated in connector and not making contact. Unplugged unit, pushed pin in and ensured it was fully seated and secured. Unit now has power and operating properly."

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Palmer, MA 01069

Chris B.

Job Details: 09/24/2024

Found light socket was pack with foam preventing the light switch to engage. Removed and cleaned all foam and light working fine. ; dspstn on spec-tagged invntry: 1 W11518235 LED BULB

We serviced a

WHIIRLPOOL WALL OVEN

Model n/a

Near Windsor, CT 06095

Chuck M.

Job Details: 09/24/2024

Customer complaint is that wall oven stopped working. Inspected and found thermal fuse is open. Quoted P&L. Customer will repair themselves.

We serviced a

WHIRLPOOL DISHWASHER

Model Kdpm604kps0

Near Glastonbury, CT 06033

Gary V.

Job Details: 09/24/2024

"Inspected and found broken wash pump, no longer pumping, quoted for replacement and she will call."

We serviced a

MAYTAG DRYER

Model med6000xw2

Near Tolland, CT 06084

Gary V.

Job Details: 09/24/2024

"Inspected and found multiple problems, blower wheel cracked, causing noise, heater, broken, causing no heat situation'and door shims worn out, quoted, and he will call"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Bellingham, MA 02019

Aimee Z.

Job Details: 09/24/2024

Found the heater open replaced with heater completeAdvised Cust to clean vent Tested dryer found heating Complete; used 1 Dc97-14486A from stock

We serviced a

MAYTAG RANGE

Model MER8700DS0

Near Union, CT 06076

Gary V.

Job Details: 09/24/2024

Inspected and found open bait element replaced and cycled tested fine.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/24/2024

Returned to install new clutch and harness. Installed parts. Ran unit in service mode and all functions working. Ran quick wash . Unit filled and started working. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/24/2024

Upon arrival checked closing documents. Unit was out of 1 year warranty. Informed customer they will have to pay for repair. They didnt want to repair due to being out of warranty. Customers mother was at home and could not pay trip fee. She said to bill the home owner and they will pay later since she has no way paying with card or anything due to thinking it was going to be u see warranty. Informed. Customers mother that office will bill 138.03 to customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Somers, CT 06071

Gary V.

Job Details: 09/24/2024

"Arrived and found wrong part ordered, will order correct part and call for return date.; rqstng P&A on 1 W11527432 (Led module)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Sharon, SC 29742

Mitch H.

Job Details: 09/24/2024

"Disassembled, removed and replaced encoder, HMI and control. Reassembled, ran control calibration and test cycle. All completed properly."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near West Springfield, MA 01089

Mike K.

Job Details: 09/24/2024

"Ran harvest test and unit completed harvest, dropping cubes, ran fill and filled properly, thermistor passes, evap fan operating properly. Does have a broken door switch for fr, but that has been for over a year. Quoted for icemaker and switch; used 1 W10873791 (ICE MAKER), and 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM06

Near Somers, CT 06071

Gary V.

Job Details: 09/24/2024

"Installed new compressor and ran vacuum and didnt detect any leaks, recharged system and unit started cooling, please allow 24-48 hours for temps to regulate."

We serviced a

WHIRLPOOL WASHER

Model LT5000XVL0

Near Brimfield, MA 01010

Chris B.

Job Details: 09/24/2024

Complaint that the washer is bringing in only hot water. Found water hoses inverted. Readjusted the hose and verified washer is working correctly. No leaks detected. Collected for minor repairs. Unit not under warranty.

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA

Near Monson, MA 01057

Chris B.

Job Details: 09/24/2024

Complaint that the refrigerator is icing up in the freezer side. Found doors not sliding smoothly. Found frost all over the walls in the freezer. Thermistor had ice buildup and was cleared out. Greased the rails so doors would make a proper seal. Customer mentioned that they had a power outage not too long ago and the issue started building up since then. Cleared all ice and all components are running normal. Mentioned to the customer to keep an eye on the unit for the next few days. Fresh food section has no issues.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Hampden, MA 01036

Chris B.

Job Details: 09/24/2024

Complaint that the washer is not cycling correctly. Found error code F7E1. Found bad actuator. Replaced part and washer running normal. Used TS W10913953.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near West Springfield, MA 01089

Mike K.

Job Details: 09/24/2024

"Unit making noise while tumbling a vibration type noise, found blower wheel had build up of lint, cleared and running smooth, good air flow out of rear of unit, long venting, suggest cleaner on regular basis"

We serviced a

GENERAL ELECTRIC RANGE

Model PB935YP6FS

Near Attleboro, MA 02703

Aimee Z.

Job Details: 09/24/2024

Found no continuity at the convection ring and fan slow.Covered with build up of grease Could smell rubber by controlCust stated smells when using convection onlyBake and broil fine; rqstng P&A on 1 WB44X31764 (Convection ring) and 1 WB26X29157 (Mtr convection fan) and 1 WB02X26501 (Blade) and 1 WB02T10608 (Bolt) and 1 WB27X41246 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Farmington, CT 06085

Ruben C.

Job Details: 09/24/2024

Checked unit ice maker not working found wires at freezer hinge broken gave cust estimate for freezer door

We serviced a

MAYTAG DISWASHER

Model MDB4949SKZ1

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/24/2024

Could not work on unit has mice droppings and main electric line from house is being chewed thru took pics

We serviced a

LG REFRIGERATOR

Model LFXS26973S/10

Near New Hartford, CT 06057

Ruben C.

Job Details: 09/24/2024

Checked unit has error code for condenser motor found condenser fan not operating not getting 12 volts from control but motor is also stiff to turn. Needs main control. Condenser motor and condenser fan blade cust had unit pulled out will leave out to put a fan of his own in the back to help until we get back Lisa working on parts; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Somers, CT 06071

Gary V.

Job Details: 09/24/2024

"Inspected and found modules not working, replaced with new modules and cycled, tested fine."

We serviced a

AMANA WASHER

Model NFW5800HW3

Near North Stonington, CT 06359

Amanda R.

Job Details: 09/24/2024

Cleared out drain catch shortened drain hose customer on well water started clean cycle with affresh ; dspstn on spec-tagged invntry: 1 W11688994 VALVE (HOT) and 1 W11688995 VALVE (COLD)

We serviced a

GENERAL ELECTRIC DRYER

Model GFD85ESPN0RS

Near Plainfield, CT 06374

Amanda R.

Job Details: 09/24/2024

Replaced control programmed personality tested heating normally

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Plainfield, CT 06374

Amanda R.

Job Details: 09/24/2024

Tripping 240 v breaker recommended them calling electrician

We serviced a

LG RANGE

Model LREL6323S/01

Near Plainfield, CT 06374

Amanda R.

Job Details: 09/24/2024

Replaced switch and burner element was broken tested working normally

We serviced a

GENERAL ELECTRIC DRYER

Model GTD33EASK0WW

Near Kannapolis, NC 28083

Jenn F.

Job Details: 09/24/2024

Complaint drum will not spin. Found broken belt. Replaced belt. Tested ok. ; used 1 137292700 (BELT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Cornelius, NC 28031

Jenn F.

Job Details: 09/24/2024

"Complaint doesnt work, contractor told them possibly the pump is bad. F7E2 motor fault. Checked the windings of the motor at the control board 16.9 ohms across all pins. Ran diagnostic, only getting 4 volts to the motor verified 121 volts to the board. Needs new control board. ; ordrng 1 W11629914 (Control), dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/24/2024

"Ice maker is working. Full bin of ice. Spoke to the customer over the phone. Unit is working full bin, after using ice continued to maintain the full bin. Customer will continue to monitor if further issues. At this time the ice maker is working fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Somers, CT 06071

Gary V.

Job Details: 09/24/2024

"Inspected and found multiple problems deli draw board not getting voltage or powering on, also all lights in all components not coming on and water dispenser working irraticlly , quoted and they will call."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Enfield, CT 06082

Gary V.

Job Details: 09/24/2024

"Inspected and found roller dry and needed lubricant, cycled and tested fine."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/24/2024

"Complaint breaker was tripped no power to the unit. Found open fuse on filter board. Checked all door switches, they tested good. Replaced the fuse. Tested with water; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

KITCHENAID RANGE

Model KODE500ESS20

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/24/2024

"Customer complained of error code found error code F6E9 UI was not responsive, ordering UI and both control boards. Customer was also complaining of humidity issue cannot check fans until repair. Scheduled return call for Wednesday 10-2-24 am . ; ordrng 1 W11600643 (Ui) and 1 W11448962 (Control board) and 1 W11598200 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/24/2024

Return to install new icemaker installed new icemaker cycled icemaker icemaker filled with water verified proper operation

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Belmont, NC 28012

Ryan S.

Job Details: 09/24/2024

"Returned and installed new UI. Unit unit now working as designed.. Wife called and said she wanted me to make a report saying that it needs to be replaced informed customer UI was the issue ordered and replaced Ui . Calling safety to make report, informed customer this is the 2nd ui changed. She noted in report. safety. Sr# 7739047222."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/24/2024

"Complaint the unit makes a grinding noise at the end of spin randomly. Found the bolt on the motor off, slider good. secured the bolt to the motor. Stored error code F6e3. Ran calibration on the control. Ran diagnostic test. Unit tested ok."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near China Grove, NC 28023

Jenn F.

Job Details: 09/24/2024

Complaint the clean washer light flashes and will not start. Error code F5e3 unlock error. lid lock flashes when you try to start. Need new control and lid lock. Order parts. ; ordrng 1 W11565030 (Door lock) and 1 W11680389 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/24/2024

"Checked and found new compressor clicking on and off attempting to start. Removed back, took amp draw. Found compressor pulling 9 amps when attempting to start. Compressor defective and locked up. Ordering another compressor. Advised tenant that office will call landlord to schedule when parts arrive.; ordrng 1 W11582579 (Compressor kit) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 09/24/2024

"Removed and replaced control, lid latch and strike. Ran control calibration, all completed properly. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11700916 (Lid lock) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/24/2024

"Found lid strike broken. Removed and replaced strike. Tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/24/2024

"Disassembled washer. Removed and replaced gear case, stator, clutch, slider and rotors. Reassembled, ran DLMS calibration then diagnostics test cycle. All completed correctly and washer operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W11449841 GEARCASE , and 1 W10754448 CLUTCH"

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Windsor, CT 06095

Chuck M.

Job Details: 09/24/2024

"Customer complaint is that dryer made loud noise and stopped working. Found motor support damper damaged and blower wheel also damaged. Replaced from T/S and tested. Dryer is working properly. ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER WHEEL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Bloomfield, CT 06002

Chuck M.

Job Details: 09/24/2024

Replaced motor. Had to cut off blower wheel. Replaced blower wheel and roller kit. Tested and dryer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/24/2024

Assisted tech with sealed system repair. Found leak at filter drier.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, CT 06241

Amanda R.

Job Details: 09/24/2024

Ice maker not harvesting ice replaced ice maker and set temps atbrecomdned ; used 1 W11700250 (ICEMAKER) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Putnam, CT 06260

Amanda R.

Job Details: 09/24/2024

"Black wire broken going to drain pump fix wire so they can use ordered wire harness ; rqstng P&A on 1 W11590868 (Harness), states that autho needed"

We serviced a

SAMSUNG WASHER

Model WA45T3200AW

Near Putnam, CT 06260

Amanda R.

Job Details: 09/24/2024

Replaced all suspension

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