We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, SC 29745
Mitch H.
Job Details: 11/06/2023
"Attempted to replace valve, turned supply valves in wall off, began to take cold water line off, turned 2 turns and hose blew off. Wall valve would not shut off causing water to spray over. Crimped line as fast as possible. Customer attempted to shut water off with no success. Customer was going to hold water lines crimped while I changed valve but upon opening box found that new valve was broken out of box. Customer kept line crimped while I reattached it to valve. Removed and replaced control board. Ran DLMS calibration. Reordering valve. Advised customer that they need to have wall valve fixed prior to return visit.; ordrng 1 W11614515 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/06/2023
Complaint thermal event on surface elements. I found alterations to product design have led to a thermal event resulting in damage to all 4 surface elements and terminal block receptacles that elements plug into as a result of alterations to unit warranty does not cover damages caused by alterations. I found proper voltages are present at rear terminal block 124.6vac across red white and black white 242.3vac across red black wiring oven is fully functional with no issues no wiring issues from terminal block to control. File number 7737725919. Customer declined estimate of 692.40 safety file number 7737681985
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near South Windsor, CT 06074
Amanda R.
Job Details: 11/06/2023
Compliant that basket hitting cabinet washing sheets and clothing went over washing alike items started just the sheets on a normal cycle went over if hearing basket go off balance can unlock unit and re arrange garments
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Mansfield, CT 06268
Amanda R.
Job Details: 11/06/2023
Replaced evaporator fans motor sounds better
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Holyoke, MA 01040
Chris B.
Job Details: 11/06/2023
Complaint that the washer is not cycling through correctly and it had a smell of burnt. Found no evidence of anything burnt did find control board intermittently turning on and off. 120v is present. Will order control board and cord as backup.; ordrng 1 W11603811 (Control Board) and 1 W10850133 (AC Cord)
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Denver, NC 28037
Robert A.
Job Details: 11/06/2023
Cx has a control panel (w11600611) sent from Jenn air to be installed. I installed the ordered part and tested the unit for the cx. The unit is working as designed.; used 1 W11600611 (Control panel) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Holyoke, MA 01040
Chris B.
Job Details: 11/06/2023
Complaint that the unit is not making ice and freezer switch. Found ice in the tray but motor not able to push ice out.Will order parts for a return visit. Please call customer 30min. prior.; ordrng 1 W11396033 (Door switch) and 1 W11602886 (Module LED)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/06/2023
Complaint not drying dishes. I found error code F7E1 and diagnostics history. I cleared error code tested operations made sure hot water is above 120? coming out of sink faucet advising customer to run hot water at sink faucet before starting any cycle. no additional issues found with dishwasher at this time heater is reaching temperatures of over 300?F on elements in diagnostics cycle. replaced heater left original with customer. No additional issues found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/06/2023
Found dryer with power but no operation found thermal fuse open replaced thermal fuse advised customer to not push dryer back against wall it will pinch the external vent hose and also advised customer if experiencing long dry times may want to have external venting checked for restriction. Advised customer that if the air is restricted the thermal that was just replaced will go bad again.Call complete; used 1 WP3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/06/2023
"Complaint F1 E6 microwave generation error code. I found complaint true customer is out of their one-year warranty. Stated that they were told by Whirlpool that there would not be any charge per customer unit was purchased April 2022 came with home. Customer unable to provide purchase receipt here today, customer called Whirlpool. Whirlpool confirmed out of warranty. Must provide purchase receipt stating within one year warranty. Unit will need microwave inverter microwave magnetron microwave appliance manager to fix. No additional issues found with microwave or oven at this time here today. Customer declined repair is going to go to the home warranty American home shield."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/06/2023
"Complaint water leaking whenever a wash is performed. Found water is only leaking. When washing machine is filling with water water is over spraying and splashing off of tub ring optional part I removed optional part unit is no longer leaking part is used to prevent garments from going behind tub and under tub rink. And ordering valve and outer covering to attempt to fix will be placing optional tub ring clothing catcher back on during testing to see if overspray is still occurring if overspray is still occurring, will leave optional part removed. W11222084 adapter, clothing catch, inner ring. ; ordrng 1 WPW10461196 (Tub ring) and 1 W11205048 (Valve) and 1 W11222084 (Adapter)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Charlotte, NC 28214
Robert A.
Job Details: 11/06/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 11/06/2023
"Cx complaint that the unit does not wash clothes well. I inspected the unit to confirm the complaint. I found error codes: f7e5 f7e6. I ran manual spin and agitate and checked under the unit. The cam has separated and needs to be replaced. I replaced the parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 11/06/2023
Cx complaint that the units door has poor resistance. I inspected the unit to confirm the complaint. The door springs are loose and need to be adjusted and replaced. I replaced and adjusted the springs and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 2 WPW10337934 SPRING
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/06/2023
Found microwave not producing any heat after diagnosing found a bad magnetron tube going to replace it and the diode. Scheduled for 11-9-23 pmPart#W10245183Part#W11256462; ordrng 1 W10245183 (Mag tube) and 1 W11256462 (Diode) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/06/2023
Unit buttons sometimes responds sometimes it doesnt. The customer will go trip breaker so dishwasher will reset. The unit also does not always dry the dishes and sometimes the soap dispenser does not open soap gets left in dispenser. This unit is 10 yrs old and will need some parts replace to get it back up to operating normal. All the leds do not light up giving you normal wash option. Since the unit does operate intermittently when it does work the heater dries dishes.Part#W10804115Part#W0849355Part#WPW10671905; ordrng 1 W10804115 (Control board) and 1 W10849355 (Button) and 1 WPW10671905 (Soap dispenser)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/06/2023
Replaced all leds unit ran and checked okservice pointer W11606409 s-code s84638; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXMQ00
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/06/2023
Installed new harness and heater. Tested and verified proper operation. All functions check ok.
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/06/2023
Found f1e1 error. Internal ACU failure. Also found unit will not enter diagnostics. Order and replace ACU. ; ordrng 1 W11448961 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 11/06/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged r600a. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Springfield, MA 01109
Roger R.
Job Details: 11/06/2023
Found right rear support rod had come out of position. Disassembled top and secured support rod in the proper position. No parts needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Springfield, MA 01107
Roger R.
Job Details: 11/06/2023
"Installed new compressor and filter drier due to improper cooling. All okay. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Chicopee, MA 01020
Roger R.
Job Details: 11/06/2023
Customer complains of unit not drying properly. Customer has to run loads 2 times to get clothes to dry sr7737724515 Tested temperatures check okay recommended to replace venting. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chicopee, MA 01020
Roger R.
Job Details: 11/06/2023
Found unit has a loose agitation shaft in transmission. Makes a clicking noise during low speed spin. Checked rotor and that was tight and not loose on shaft. The only thing that can cause this noise would be internal to the transmission. Will order new gearcase and return to install ; ordrng 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 11/06/2023
"Tested unit and found customer having issues with oven heating out and cook top staying hot, checked over cooktop and found all burners cycling and working properly advised customer on how each burner operates. Checked oven and found oven off about 15 degrees when reaching temp, recalibrated oven and unit is now getting to proper temps and working as designed, advised customer oven is a little different then a older oven and the new ones will work different there is nothing wrong with oven"
We serviced a
WHIRLPOOL DRYER
Model Med6230hw3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/06/2023
"Tested unit and found when drum would tumble unit would make a scraping noise, checked over and found noise coming from plastic cover for thermal cutoff hitting drum. Fixed cover and secured so it would not hit ran unit thew a cycle and reset, all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, CT 06704
Jimmy R.
Job Details: 11/06/2023
"Checked over unit and found both sections not cooling and warm, removed evap cover and found no frost pattern checked compressor and found running but making an awful noise, went thew connection for leaks and seen some oil on evaporator connections. Unit is going to need a new evaporator,compressor kit r600 tank,extra time and all couplers ; ordrng 1 W11580057 (Compressor kit) and 1 W11546692 (Evaporator) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506623 (Coupler) and 1 W11504445 (Coupler) and 1 R600bottle (R600)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near York, SC 29745
Mitch H.
Job Details: 11/06/2023
"Removed and replaced valve, heater and ice door. Reassembled, ran tests 57 for ice maker, cycled and completed correctly. Ran test 45 for valve, filled and operated properly.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/06/2023
"Ran dryer and found unit would shut off when running a cycle after ten min of drying, ran diagnostics and found no errors ran a self test and unit would get into the test then shut off not allowing any selections tried again and same issue could not get into diagnostics to checked moisture sensors. Checked venting and unit is venting out of the back vent is clean and short, checked heater and thermal cutoff and found not reading correctly found heater short cycling and shutting off also found wile unit would run a sensor cycle the whole unit would shut off after 5 to ten min of running with wet clothes in unit. Will order new main cntrl,touch panel, thermal cutoffs and sensor harness ; ordrng 1 W11565020 (Cntrl) and 1 WPW10298258 (Harness sensor) and 1 280148 (Thermal cut off kit) and 1 W11583883 (Cntrl)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/06/2023
"Checked over drum and replaced but drum was out of round replaced with old drum and found noise coming from blower wheel housing bouncing, secured blower housing snd added foam tape to stop noise. Let unit run and all operations are now working to specs"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/06/2023
Installed new Gearcase and ran machine thew a factory calibration and unit went threw properly. Ran wash thew a wash and spin cycle each cycle is now operating to proper specs grinding noise is now gone
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor Locks, CT 06096
Chuck M.
Job Details: 11/06/2023
Customer complaint is that refrigerator doors are rusting and pitting. Took pics and ordered doors P&A. ; rqstng P&A on 1 LW10912110 (dor-fip) and 1 LW10913113 (dor-fip)
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near West Hartford, CT 06119
Chuck M.
Job Details: 11/06/2023
Customer complaint is that washer is making a rumbling noise. Inspected and found wash plate and drive shaft teeth are worn out causing wash plate to slip during cycles. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL RANGE
Model KOCE500ESS05
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/06/2023
Customer complaint is that oven rack were in backwards and could not get out. Removed and corrected racks.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/06/2023
Complaint will not dry clothing on any cycle. I found issue is due to a venting out. Issue restricted vent. Unit will need venting issues. Fixed hose behind. Dryer is completely collapsed. Not enough room behind dryer unit will need a flat vent as dryer is larger than customers previous dryer per Customer. Dryer is getting hot. As of now. Advising customer not to use dryer until venting issues are corrected as damage to the dryer can occur or worse property damage. no additional issues found with dryer at this time. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHEXNL00
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/06/2023
Returned to installl parts ordered. Installed parts and reassembled unit. Ran icemaker by jumping t to h and unit cycled and filled with water. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE and 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Belmont, NC 28012
Ryan S.
Job Details: 11/06/2023
"Customer complained of water or something getting in floor, to much at all. Found capacitor leaking. Checked and liquid on floor was oily and confirmed it was cap oil not water. Replaced cap from ts. Verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28208
Ryan S.
Job Details: 11/06/2023
Customer complained unit not spinning. Found broke belt. Replaced belt and pully from ts. Ran unit and unit now working properly. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Charlotte, NC 28216
Ryan S.
Job Details: 11/06/2023
"Entered the home. Asked customer what was wrong with unit. Customer got upset and said the last tech knew what was wrong, I said sir the last tech didnt have the authorization to work on it Im here to work on it what is wrong with it. He started screaming and cussing me out and his arm flew up by me so I walked out of the house quickly. Wont return to this customers house. Period."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, NC 28212
Ryan S.
Job Details: 11/06/2023
Customer complained unit has water and wont drain . Lid lock blinking. Found drain pump running but not working. Found bad pump. Quoted 352.84. Repaired unit by installing new drain pump. Verified proper operation in service mode. All functions workings properly. Showed customer. ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28227
Ryan S.
Job Details: 11/06/2023
"Retuned to install new compress, took off old compressor and installed new compressor, pulled vaccum. Went to fill unit and found compressor wont start. Found power to compressor but compressor or activating . Took off unit and checke again in case of possible restriction and compressor wont start. Ordering new compressor ; ordrng 1 W11506635 (Process tube) and 1 W11580057 (Compressor) and 1 2xtimeframe (2xtimeframe), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Robert A.
Job Details: 11/06/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28214
Robert A.
Job Details: 11/06/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Millbury, MA 01527
Angel R.
Job Details: 11/06/2023
"Could not duplicate sound, ran through all tests on diagnostics mode. Will order new rails as current ones are sticking and some ice buildup on back FC panel. Also mastic gum in case noise is compressor related.; rqstng P&A on 1 WPW10397636 (Rail left) and 1 WPW10397635 (Rail right) and 1 212643 (Mastic gum)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near South Hadley, MA 01075
Chris B.
Job Details: 11/06/2023
Replaced all parts and ran two diagnostic cycles. Dishwasher running normal. No leaks detected. No error codes present.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Amherst, MA 01002
Chris B.
Job Details: 11/06/2023
Replaced all parts and refrigerator working normal.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/06/2023
"Replaced thermistor, tested microwave. Blows 20 amp fuse every time start is pushed. Checked interlock, checks good with meter. Disconnected inverter, does not blow fuse with inverter unhooked. Ordering inverter, wave guides, fuse and interlock.; ordrng 2 W11188752 (Fuse)s and 1 W11325604 (Inverter) and 2 W10915651 (Wave guide)s and 1 W11449277 (Interlock)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Belchertown, MA 01007
Chris B.
Job Details: 11/06/2023
Replaced all parts and washer working properly. Ran a diagnostic cycle and all tested normal.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF5
Near Coventry, CT 06238
Amanda R.
Job Details: 11/06/2023
Freezer ice maker not making ice has ice in mold not harvesting making clicking noise like motor jammed quoted for new ice maker
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE08
Near Douglas, MA 01516
Angel R.
Job Details: 11/06/2023
"Washers missing from both both doors, will order two new washers.; ordrng 2 WP489467 (Washer)s"
We serviced a
SAMSUNG WASHER
Model WA45M7050AW/A4
Near Westfield, MA 01085
Roger R.
Job Details: 11/06/2023
"Installed new drain pump and tested unit. All okay. Fills, washes, drains and spins."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Westfield, MA 01085
Roger R.
Job Details: 11/06/2023
Installed new glass lid assembly due to cracks and broken pieces at the hinge area.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JW3
Near Monroe, NC 28112
Jeff L.
Job Details: 11/06/2023
Replaced top unit ran and checked ok..Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Suffield, CT 06078
Gary V.
Job Details: 11/06/2023
"Installed new drain pump and float switch, cycled and found drain hoses clogged with food and debris, quoted for drain hose replacement and she will call."
We serviced a
MAYTAG DRYER
Model MEDC500VW0
Near Suffield, CT 06078
Gary V.
Job Details: 11/06/2023
"Inspected and found door switch broken , replaced and cycled, tested fine.; used 1 WP3406107 () from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Suffield, CT 06078
Gary V.
Job Details: 11/06/2023
"Inspected and found shelf and shelf tracks not aligned properly and causing bin to fall out, also door seal is ripped and door has to be replaced. Will order and customer will call when part arrives.; ordrng 1 LW10668767 (Ff door black) and 1 WPW10468555 (Shelf track) and 1 WPW10468556 (Shelf track) and 1 WPW10579374 (Shelf)"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/06/2023
"Tested and ran washer, allowed to fill and agitate, no issues. Switched to drain and spin, working correctly. Had customer put in a load of wash. Retested with load, found agitator slipping on gear case shaft and motor making noise in spin. Requesting P&A for motor and agitator. Checked part availability and scheduled return for 11/10 am; rqstng P&A on 1 WP3951744 (Agitator) and 1 WP661600 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/06/2023
"Tested and ran diagnostics. Only stored error code was F0E5 off balance error. Ran component activation tests for drain and spin, completed with no issues. Ran DLMS calibration. Customer says washer makes banging noise when in spin with small load. Instructed customer on how to pause washer and redistribute load then restart. Advised her that washer will operate better with medium to full load than just a few items. Washer operating as designed. I&I now fulfilled."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/06/2023
"Removed and replaced console and control. Reassembled, tested, all functions and touchpad keys operating properly."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Clover, SC 29710
Mitch H.
Job Details: 11/06/2023
"Attempted to call but phone number listed is not in service. Arrived at home, customer answered door but said she had not called for service and didnt need anything repaired. Confirmed her name and address so I was at correct location. Would not let me enter house.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH"
We serviced a
SAMSUNG HOME LAUNDRY - E
Model WA45T3200AWIA4
Near Springfield, MA 01151
Chris B.
Job Details: 11/06/2023
Complaint that the unit is off balance and not cycling through correctly. Found water line crossed and advised customer to adjust the clothing to get proper balance if needed to. Readjusted the water lines ran a diagnostic and a quick cycle and all tested out normal. Found no issues with the washer.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hampden, MA 01036
Chris B.
Job Details: 11/06/2023
Complaint that the washer is making a noise in heavy duty and regular cycles. Found rotor nut very loose and not holding rotor in place. Readjusted the screw ran two diagnostic cycles and unit working normal. Mentioned to the customer to keep an eye on the spin cycle.
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/06/2023
"Installed new drum and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near West Hartford, CT 06117
Ruben C.
Job Details: 11/06/2023
Checked unit found slides are not allowing door to close needs new slides gave cust 10 pesent off on parts for milatary discount took pic of va card called techline to document 7737727483; ordrng 2 W11658402 (Slides)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Avon, CT 06001
Ruben C.
Job Details: 11/06/2023
Checked unit found motor is leaking and noisy cuasing water to get to overflow tray ordering sump assy and putting in p/a extra time; rqstng P&A on 1 W11345228 (Pump and sump assy) and 1 Time (Extra time)
We serviced a
MAYTAGU WASHER
Model MVW4505MW1
Near New Hartford, CT 06057
Ruben C.
Job Details: 11/06/2023
Checked unit found crack in drain hose leaking water ordering drain hose ordering drain hose; ordrng 1 W11244231 (Drain hose)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Farmington, CT 06085
Ruben C.
Job Details: 11/06/2023
Checked unit found ice maker not harvesting getting error code e2 putting ice maker into p/a; rqstng P&A on 1 W11658802 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near New Britain, CT 06053
Ruben C.
Job Details: 11/06/2023
Checked unit found slides not closing door cuasing frost build up gave cust estimate for slides cust wil think about repair
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near East Longmeadow, MA 01028
Gary V.
Job Details: 11/06/2023
Inspected and found ice maker working properly and no issues found at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Monroe, NC 28110
Jeff L.
Job Details: 11/06/2023
"When I took the door apart cockroaches came flying out everywhere see pictures for details advise customer that his warranty was voided due to infestation spoke with Jeff He okd me selling him the parts at his responsibility to get the repair done.please flag this dishwasher for further repairs. Call complete; used 1 W11305308 (Control), and 1 W11368911 (UI) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near York, SC 29745
Mitch H.
Job Details: 11/06/2023
"Tested microwave, found magnetron chattering and not heating. Also found interlocks not making proper contact intermittently. Ordering magnetron and interlocks. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11391712 (Magnetron) and 1 W10832024 (Thermistor) and 1 W11551761 (Interlock) and 1 W11551558 (Interlock)"
We serviced a
GE DISHWASHER
Model GDF535PSR0S
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/06/2023
Not washingFound a error code for a drain pump 5 -5Also found voltage to pump and wash pump wouldnt turn on.Plus soap disp doesnt work.Cwa
We serviced a
KENMORE REFRIGERATOR
Model 795.70333.410
Near Windsor, CT 06095
Chuck M.
Job Details: 11/06/2023
"Customer complaint is that refrigerator is not cooling. Inspected and found fans and compressor running. No cooling, no frost pattern and food thawed. Quoted customer P&L. Customer will buy new."
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, MA 01056
Roger R.
Job Details: 11/06/2023
Found unit has failed. Lets switch assembly. Quoted 49.99 for new lid switch and 239 for labor. Will order parts and return as soon as possible; ordrng 1 WP8318084 (DOOR/LID SWITCH)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/06/2023
"Inspected and found capacitor leaking and leaked fluid on actuator, replaced both parts and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Grafton, MA 01536
Aimee Z.
Job Details: 11/06/2023
Found has broken blower wheel; ordrng 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL DRYER
Model WED5500BW0
Near Holden, MA 01520
Aimee Z.
Job Details: 11/06/2023
"Found bearing wheel worn needs tune up, installed new tune up kit and tested Advised Cust to clean vent ; used 1 4392067 (Tune up kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 11/06/2023
Installed new Cntrl and pre heated oven complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor Locks, CT 06096
Chuck M.
Job Details: 11/06/2023
Customer complaint is that refrigerator doors are rusting and pitting. Took pics and ordered doors P&A. ; rqstng P&A on 1 LW10912110 (dor-fip) and 1 LW10913113 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WFE320MOJW3
Near Worcester, MA 01610
Aimee Z.
Job Details: 11/06/2023
Found no res or continuity at infi switch and checked burner theres a burn out ; schdld next appmnt for 11/13 MON AM
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Worcester, MA 01610
Angel R.
Job Details: 11/06/2023
"Found UI dead, will order new UI and wire to control.; ordrng 1 W11459337 (Harness) and 1 W11583885 (Panel)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEQ
Near Worcester, MA 01606
Angel R.
Job Details: 11/06/2023
"User interface is not responsive, no cooling on unit. Getting proper voltage. Customer decided to buy new fridge as parts are unavailable. Will need new up control and overlay."
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS
Near Agawam, MA 01001
Roger R.
Job Details: 11/04/2023
Found unit running but not cooling. Compressor running. Unit has a sealed system leak and would need a compressor. Customer to purchase a new unit.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS05
Near South Hadley, MA 01075
Roger R.
Job Details: 11/04/2023
"Installed new right front roller assembly. Also found unit needs a new left hand door closer. Will order and return to install ; ordrng 1 W11163783 (Left hand Closer, door)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Ludlow, MA 01056
Roger R.
Job Details: 11/04/2023
"Found unit has a bad gearcase and needs a new wash plate. Will order both items and return to install.. ; rqstng P&A on 1 W11393685 (Gear case) and 1 W10752283 (Plate, wash)"
We serviced a
ELECTROLUX FREEZER
Model FFFU21M1QWF
Near Springfield, MA 01108
Roger R.
Job Details: 11/04/2023
Installed new door seal due to a torn and worn seal.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Springfield, MA 01108
Roger R.
Job Details: 11/04/2023
Found shit off on wall for washer not working. The valve would need to be changed by a plumber.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 11/04/2023
"Installed motor, cam, belt and shield. Tested washer in diagnostics and washer checked ok."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Farmington, CT 06085
Chuck M.
Job Details: 11/04/2023
Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F0e4 high temperature rinse. F8e1 long fill. Inspected and found hot and cold reversed and hot water pressure is low. Corrected hoses and tested. Washer checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Newington, CT 06111
Chuck M.
Job Details: 11/04/2023
Customer complaint is that dishwasher was not drying dishes. Checked and found no rinse aid in dispenser. Ran water at sink and it took approximately 20 seconds to get up to temperature. Ran diagnostics and found error code F7e1 no heat. Ran calibration cycle and heater is back on. Advised customer to use rinse aid. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB1914CW
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/04/2023
Customer complaint is that water was leaking from freezer. Inspected and found drain clogged. Cleared drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Hartford, CT 06106
Chuck M.
Job Details: 11/04/2023
Called customer on 1st number to eta and left a voicemail message. Called 2nd number and was told they dont have a call for service.
We serviced a
WHIRLPOOL RANGE
Model MGR6772BDS
Near Hartford, CT 06112
Chuck M.
Job Details: 11/04/2023
Customer complaint is that oven was not heating properly. Checked igniter and found insulation on bake burner possibly move by mice. Set temperature for 350 degrees and oven preheated to temp and cycled. Oven checked ok.
We serviced a
LG REFRIGERATOR
Model LFCS225208
Near Springfield, MA 01108
Roger R.
Job Details: 11/04/2023
Checked and found compressor running with no cooling. This indicates a failed sealed system. Unit would need a new compressor and leak checks. Customer chooses to replace unit.
We serviced a
MAYTAG DRYER
Model PYGT244AWW
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/03/2023
Customer complained of banging knocking noise. Found blower wheel broken. Ordering blower wheel. Scheduled return call for 11-9-23 pm; ordrng 1 W11497304 (Blower wheel)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 11/03/2023
Arrived at house young daughter at house says were using cook top and cooking oven top is hotExplained I was here to put new oven Cntrl in . Daughter say my mom said you cancelled and wasnt coming today.Called office there going to call Cust and re scheduleAlso advised the daughter some on 18 needs to be at house and not to use cook top before day of service.Cant be hot
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Springfield, MA 01107
Chris B.
Job Details: 11/03/2023
Replaced all parts and doors sealing properly. Mentioned to the customer to give it a few days so gaskets set in tighter.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/03/2023
Water still randomly dripping from under dispenser flap. Purged water out of dispenser and cucled and filled icemaker. Found no leaks. Called tech supports and the last recommendation is to replaced dispenser. ; ordrng 1 W11572058 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/03/2023
Installed new panel tan calibration then self test all checks ok. Belt squeaking.
We serviced a
WHIRLPOOL WASHER
Model WTW804DW4
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/03/2023
Error code f5e1. Lid lockFound the lid latch open and closes never engages Replace with ts and tested completeCust pad over phone with office trip fee of 129.00; used 1 W10810403 (Latch) from stock