Service History 100 - Advantage Appliance Repair

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Huntersville, NC 28078

Mark C.

Job Details: 07/07/2023

"Unit is not open due to the door separating due to pressure placed on it from the door release. Contacted tech line spoke with rob. Techline states cant advise on coverage patched through to trade partners and given an Sr7736802890. At trade partners spoke with Barbie, trade partners states it is covered because it prevents operation of the unit.; rqstng P&A on 1 W11386244 (Door)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Huntersville, NC 28078

Mark C.

Job Details: 07/07/2023

Customer states unit is making a grinding noise when large loads are present. Found units gearcase. Is slipping when force is applied.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11550891 (Wasplate)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Gastonia, NC 28054

Ryan S.

Job Details: 07/07/2023

"Return to install parts ordered. Installed control board first, powered on and made sure model number transferred. Installed new UI then cycled factory wifi 5 times. Ran calibration then component activation to check all functions. Verified proper operation."

We serviced a

KITCHENAID OVEN

Model KOSE500EBS05

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/07/2023

"Customer complained unit not heating properly, also said oven light comes on by itself sometimes. Found no error codes in memory, found bake and broil elements working. Found door switch is faulty and not always working . Ordering door switch assembly. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10883049 (Door latch)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/07/2023

Returned to install parts ordered. Installed new motor and blower wheel. Had to cut off old blower wheel. Reassembled unit and ran on timed dry to test function of heater and drum . Verified proper operation with no noises. ; dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 07/07/2023

"Customer complained of torn bellow. Upon arrival found bellow torn at front bottom section. Customer had p&L authorization, replaced bellow from ts. Reassembled and ran to check for leaks, no leaks dented. Verified proper operation. ; used 1 W11314648 (BELLOW) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/07/2023

"Customer complained unit not spinning and getting off balance really badly. Upon arrival found out of balance error. Found due to service pointer w11684122 basket is faulty and doesnt have QR code. Ordering New basket and suspension, Informed customer basket will be delivered to home, when basket arrives open box and check for damage. Call office to inform of damage or not and to schedule return call. ; rqstng P&A on 1 W11172199 (Basket), ordrng 1 W11217817 (Suspension)"

We serviced a

AMANA FREEZER

Model azc5216lw0

Near Windsor Locks, CT 06096

Chuck M.

Job Details: 07/07/2023

Customer complaint is that chest freezer is dripping water and leaking from back wall and underneath. Called Techline and determined freezer has an insulation void within the cabinet. Whirlpool Product Resolution team will contact customer. SR7736804550.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Granby, CT 06060

Chuck M.

Job Details: 07/07/2023

Arrived to replace door panel. Screws and studs for door handle are too tight and screw will break off inside stud. Ordered screws and studs. Left new panel with customer. Original panel is still on dishwasher. ; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, NC 28216

Robert A.

Job Details: 07/07/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/07/2023

Quoted customer and they refused. They have a service contract and will call them to dispatch the call to us.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/07/2023

Found grinding noise coming from damper motor. Replaced diffuser. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/07/2023

Installed new door gaskets.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/07/2023

Installed new top and side panel. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/07/2023

Found evap frozen over causing poor cooling and no ice. Order and replace harness. Instructed customer that unit will need to be thawed 24hrs prior to return. ; ordrng 1 W11566892 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Charlotte, NC 28269

Robert A.

Job Details: 07/07/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC3

Near Charlotte, NC 28262

Robert A.

Job Details: 07/07/2023

"Cx complaint that the unit turns off during cycles. I inspected the unit to confirm the complaint. The unit has decent airflow, heats and tumbles. I allow 2 timed dry cycles run for 35min. Neither cycle stopped early. I suggested the cx record a video of the issue. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/07/2023

Replaced cap tube checked all components ran thru normal cycle. Unit ran and checked ok

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Weddington, NC 28104

Jeff L.

Job Details: 07/07/2023

Replaced 5 of the 6 lights in the freezer when I got to bottom left and popped light out of liner the harness and wires came with the light fixture. Looking at notes I see John noticed it when he was out here because he mentioned possibly a non repairable issue. I called tech line and spoke with (Steve) SR # 7736805704 its been sent to review Steve mentioned they may call me and ask some questions. At this time Steve and I have deemed non repairable

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28277

Jeff L.

Job Details: 07/07/2023

"Tore down washing machine and replaced gear case and cam assembly. Put unit back together and when running it thru test mode I had a loud squeaking noise during agitation. I removed agitator and wash plate and the unit was quiet with normal operations. Put wash plate and agitator back on noise starts again. At this time we will need to order wash plate and agitator along with bolt. Rescheduled customer for next Friday morning; ordrng 1 W11223765 (Screw) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate), dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Checked and found display completely blank and not responding to any inputs. Replaced UI, tested, now operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Found water flow is good with filter removed. Customer says filter is only 1 month old. She had another new filter. Installed filter, dispenser operating properly.; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Disassembled washer, removed and replaced outer tub. Reassembled washer, ran calibration and test cycle, all components and operation tested good. Operating as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Took microwave down, removed outer cabinet. Replaced filter board, tested while sitting on counter, operating properly. Reinstalled, tested again, operating properly."

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW8127LC1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/07/2023

"Removed broken strike. Installed new strike. Tested, operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/07/2023

Replaced cams and shims. Reinstalled door. Adjusted pivot. Door now closing properly.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Blacksburg, SC 29702

Mitch H.

Job Details: 07/07/2023

"Removed blower wheel and motor. Replaced motor and wheel. Reassembled dryer. Tested, all operating properly."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/07/2023

"Came to replace parts ordered, installed new control board. Set water to Tap cold and only cold valve came on in quick wash. Set to hot and hot valve came on with correct water through each valve from home. Informed customer only tap cold setting uses ONLY cold water . If cool setting is too warm use cold or tap cold depending on customer needs and hit water temp at home. Verified proper operation"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/07/2023

"Complaint unit is not washing laundry properly has thick white spots occurring on clothing. Unit is brand new and barely using any soap does not matter if Im using soap or not even if washing machine is run empty. I found no oversizing occurring during diagnostic cycle. I found all water valves are working properly. No error codes and fault. History unit is extremely loud during the agitation, cycle and spin cycle Drive belt is also squealing and slipping. Unit will need lower end replaced and agitator. Office to call customer when all parts come in. ; ordrng 1 WPW10006384 (BELT) and 1 W10721967 (CAM KIT) and 1 W11551646 (Spanner nut) and 1 W11656227 (Agitator) and 1 W10752187 (Screw), used 1 W11449840 (GEARCASE) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/07/2023

Complaint dryer is taking longer than expected to dry. I found dryer vents directly outside filter. Screen was completely clogged. I clean filter screen outside dryers turning on fine. No additional issues found with dryer at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 07/07/2023

"Complaint refrigerator making noises / whistling. Upon arrival refrigerator was in defrost mode ice was in ice bin to a level that was preventing new ice from being made ice was clumpy in bin. Door handle on freezer was extremely loose causing a clunk noise when pulled. Fresh food door was scraping hinge creating noise as well I adjusted hinge tightened handle, compressor is making loud whistling noise but is cooling fine very irritating abnormal noise unit is dispensing ice and water fine. Whistling noise is compressor noise when unit is slid out of hole witch unit is extremely wedged into cabinetry area is sitting on top of quarter round on left side quarter round should be removed so fridge can slide and fit properlyunit is quieter but still very hi pitched unit will need compressor compressor is on backorder is a will calm when parts come in ; ordrng 1 W11580057 (Compressor) and 1 2xtime and 1 876765 (Tube kit) and 1 W11506635 (COUPLER 6 NF MS SV)"

We serviced a

WHIRLPOOL DRYER

Model WED90HEFC

Near Davidson, NC 28036

Mark C.

Job Details: 07/07/2023

Units lint filter housing has separated replaced housing unit is fully functional.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Charlotte, NC 28212

Robert A.

Job Details: 07/07/2023

Cx complaint that the agitator will not stay in place. I inspected the unit to confirm the complaint. I found the wash plate is separating on the edge near the agitator not allowing the agitator to sit in place. The unit needs a new washplate to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11510461 (Wash plate)

We serviced a

KITCHENAID REFRIGERATOR

Model KUID508HPS01

Near Marvin, NC 28173

Jeff L.

Job Details: 07/07/2023

Please see ticket #393336 for all details

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Charlotte, NC 28205

Robert A.

Job Details: 07/07/2023

Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. I found the FC is working fine and the RC temp is good (38degrees). I noticed the cx food placement is causing poor airflow. On each shelf the items are against the rear wall not allowing good airflow. I suggested to adjust the food placement and place veggie in the designated drawer to prevent freezing. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Charlotte, NC 28205

Robert A.

Job Details: 07/07/2023

I installed the ordered parts and tested the unit for the cx. The water valve leading to the unit leaks when its being turned on or off. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Prospect, CT 06712

Jimmy R.

Job Details: 07/07/2023

"Checked over unit and found freezer building up frost and draws hard to open due to ice build up, checked over freezer door gasket and found bottom part not sealing causing warm air to get in and unit to build up frost. Heated gasket to create a good seal melted all ice and also greases tracks on freezer door and bins due to not rolling out smooth, vacuumed out condenser due to lint build up. checked over all operations and unit is now sealing and operating to specs"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/07/2023

"Tested oven and found when trying to heat unit up on a bake cycle unit would not light, checked ignitor and found getting voltage just not sparking, moved ignitor closer to burner to try and help light and same issue ignitor would come on and click several times bf lighting then sometimes would not light and it would shut down. Unit needs new ignitor and bake ignitor harness to be safe will order parts and return ; ordrng 1 W11524031 (Ignitor bake) and 1 W11161843 (Bake ignitor Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/07/2023

"Checked over Ice maker and found unit not cycling to make ice checked power to ice maker and 120v present ice maker faulty. Replaced ice maker and cycled unit, ice maker now working and operating to specs ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/07/2023

No problem found with unit. Items are packed in and in the path of airflow from damper. Instructed customer on proper loading and use of machine. Adjusted temp as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Mooresville, NC 28115

Mark C.

Job Details: 07/07/2023

Unit is not making ice due to a faulty on off switch replaced ice maker unit is fully operational.

We serviced a

MAYTAG DRYER

Model MED9700SQ0

Near Enfield, CT 06082

Chuck M.

Job Details: 07/07/2023

Arrived to diagnose dryer for not starting. Customer stated that control on button does not work. Control on button worked each time attempted. Console is NLA if issue returns. No service fee collected.

We serviced a

SAMSUNG RANGE

Model NE59J7630SS

Near Enfield, CT 06082

Chuck M.

Job Details: 07/07/2023

Customer complaint is that oven has error code C21. Oven over heated during bake. Verified error code. Tested oven sensor and it checked ok. Control not reading temperature properly. Quoted customer P&L. Customer will decide later.

We serviced a

LG WASHER

Model WM3488HW

Near Belchertown, MA 01007

Mike K.

Job Details: 07/07/2023

"Unit is not draining, pump is humming, verified pump is not turning, quoted for pump and labor. Accepted ; ordrng 1 4681EA2001T (Drain pump)"

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Ware, MA 01082

Mike K.

Job Details: 07/07/2023

"Replaced control board per previous diagnosis. Ran recalibration cycle, ran self diagnostic cycle, completed both tests fine. Ran normal cycle, deep fill, went through sensing/ fill and into agitate. Cancelled and ran drain/ spin. cycle and went into spin properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Amherst, MA 01002

Mike K.

Job Details: 07/07/2023

"Unit under wp 1yr warranty per service bench.Unit not cooling in rf, Evap and compressor running, also frosting in fr.Unit has a large gap between casing and liner at bottom of rf. Called techline.(had to go down street for service). They want us to seal it.Sealed gap and steamed clear return air vents. Verified airflow from freezer to rf; used 1 482338 (Silicone) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Amherst, MA 01002

Mike K.

Job Details: 07/07/2023

"Under 1yr wp warranty per service bench. Has been getting intermittent F9e1 errors, sometimes needing multiple attempts to drain fully.Tested with normal fill and cancel, drained out fine and quickly. Removed drain pump and pump intact, no broken pieces and sump clear, replaced pump and tested again, drained fine with new pump.; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Amherst, MA 01002

Mike K.

Job Details: 07/07/2023

Replaced tub assy. Unit has yet to be installed so left as it was on arrival. Model/serial tag was transferred onto back of toe plate as adhesive layer did not come off when pulling tag

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Westfield, MA 01085

Mike K.

Job Details: 07/07/2023

"Unit not tumbling, motor running. Found seized pulley and cracked belt, replaced and is operating fine.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204DSS

Near Newington, CT 06111

Jeremy B.

Job Details: 07/07/2023

Customers complaint is dishwasher leaking. Inspected and found door gasket wrapped and not sitting in place. Replaced gasket and tested all checks ok. ; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newington, CT 06111

Jeremy B.

Job Details: 07/07/2023

Food freezing in fresh food section. Found 10 in freezer and 35 in fresh food section. Compressor running and fans running needs new control. ; ordrng 1 W11594670 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model IBMS1455WW0

Near Newington, CT 06111

Jeremy B.

Job Details: 07/07/2023

Found start button broken causing button not to be pressed. Popped out button and was able to start machine but turn table motor not running. Needs new. ; ordrng 1 W11086664 (Button) and 1 W11116990 (Holder) and 1 W10911403 (Turntable motor)

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near West Hartford, CT 06117

Jeremy B.

Job Details: 07/07/2023

Customers complaint is oven operating too cool. Preheated to 350 and took cycling temps.found oven cycling properly. ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Middlebury, CT 06762

Jimmy R.

Job Details: 07/07/2023

"Ran dryer threw a diagnostics cycle and found errors F4e3 restricted air flow f2e1 stuck key f4e4 line voltage error checked voltage and restriction and found 120v on each leg and 240v across terminal block, checked venting and found clean and clear customer had replaced outside vent with new internal hanging vent with good air flow. Checked heating and found heat coming on but cycling right off heater is short cycling due to faulty thermal cut off and cycling thermostat. Will order new thermostat kit and return ; ordrng 1 280148 (Thermal cutoff)"

We serviced a

WHIRLPOOL OVEN

Model MGT8885XS00

Near West Hartford, CT 06117

Jeremy B.

Job Details: 07/07/2023

Left two burner valves seized needs new. Quoted customer. ; ordrng 1 WPW10204705 (Valve burner assy)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/07/2023

Washer not filling properly. Ran diag found f8e1 checked water supply and its good. Found valve jammed up and corroded need new water valve. ; rqstng P&A on 1 W11127357 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Suffield, CT 06078

Chuck M.

Job Details: 07/07/2023

Customer complaint is that water and ice not working. Inspected and found filter is full and needs to be replaced. Customer has well water and hard water. Advised customer to replace filter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, NC 28262

Ryan S.

Job Details: 07/07/2023

"Came to replace ice maker , ice maker had ice but not making ice. Installed new icemaker, Unit didnt have a icemaker test function in service mode. Temp In freezer was 0?. Water is working to ice maker due to icemaker being full. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ellington, CT 06029

Chuck M.

Job Details: 07/07/2023

Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found brown wire to heater connector dislodged. Reconnected and ordered heater. ; ordrng 1 W11650660 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Southington, CT 06489

Ruben C.

Job Details: 07/07/2023

Replaced door tested operation normal heated gasket to conform

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Southington, CT 06489

Ruben C.

Job Details: 07/07/2023

Checked power button not working was able to get into diagnostics did not show any codes could not stop with power button ordering main console; ordrng 1 W11591400 (Console)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Berlin, CT 06037

Ruben C.

Job Details: 07/07/2023

Checked unit getting f1e1 code checked connections ok gave cust estimate for main control

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Mooresville, NC 28117

Mark C.

Job Details: 07/07/2023

Customer states unit has never made noise but the drain pump can be heard during the need of the cycle. The drain pump can in fact be heard during drain. Removed and inspected pump to find a bent impeller shaft causing abnormal vibration in the pump. Replaced pump unit is fully operational with no abnormal noises.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Attleboro, MA 02703

Angel R.

Job Details: 07/07/2023

"Installed new heater, tested ok.; used 1 279838 ( ELEMENT) from stock"

We serviced a

JENN-AIR RANGE

Model PRG3010

Near Franklin, MA 02038

Angel R.

Job Details: 07/07/2023

Replaced bake igniter. Tested ok.; used 1 12400035 ( IGNITOR FLAT) from stock

We serviced a

GE WASHER

Model GTW330ASK1WW

Near Franklin, MA 02038

Angel R.

Job Details: 07/07/2023

Could not duplicate problem. Customer says at times unit will not lock and cycle wont go into spin. Tried running a drain and spin cycle 3 times and lid locked and unlocked each time. Attempted to call GE tech but got no answer after 22 minutes. Customer says they will see if problem persists before committing to pay for repairs and parts.

We serviced a

LG WASHER

Model WT7100CW

Near Grafton, MA 01536

Angel R.

Job Details: 07/07/2023

Found corrosion on pressure switch mullex as well as harness. Cleaned off what I could. Will order switch and harness. ; ordrng 1 6501EA1001R (Pressure switch) and 1 EAD64129506 (Harness)

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Sturbridge, MA 01566

Chris B.

Job Details: 07/07/2023

Complaint that the bellow is all moldy and dirty. Quoted parts and labor. Replaced bellow and unit running normal. Ran diagnostic test and no water leaking. No error codes present. Washer working normal. 1yr warranty on parts and 30 days in labor.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Southbridge, MA 01550

Chris B.

Job Details: 07/07/2023

Complaint that the unit is not drying properly. Found L1 had 120v but L2 only 27.66v mentioned to the customer to have the wall outlet verified that without the proper voltage unit will not operate properly. Could only check the electronics side but not the heating side.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Oxford, MA 01540

Chris B.

Job Details: 07/07/2023

Complaint that the fresh food section is full of water. Found clogged drain hole that buildup so much ice it was leaking water. Removed all ice from the drip channel and hole and refrigerator running normal.

We serviced a

LG WASHER

Model WT7150CW

Near Auburn, MA 01501

Chris B.

Job Details: 07/07/2023

Complaint that the unit keeps filling up with water when not in operation. Found valve opened on the hot side . Verified if the control board was stuck open sending voltage to the valve but not voltage present just the water valve is stuck open. Will order part for a return visit. ; O-emld tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABRS

Near East Brookfield, MA 01515

Chris B.

Job Details: 07/07/2023

Complaint that the unit is not cooling properly. Found evap vent clogged with ice and customer will thaw out the unit and found fresh food section acting up. Evap fan is working properly and damper. Customer mentioned that they had power outages and lots of lighting. Mentioned to the customer to thaw out unit and run it when all is unclogged with ice in the med section of the vent. Will collect trip fee. Quoted for parts but they are leaning towards a new one being 10+yrs old.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Shrewsbury, MA 01545

Angel R.

Job Details: 07/07/2023

"Compressor failing, wont run at times. Temp in FC at 26, RC 46. Compressor getting proper voltage and cannot see leak with uv light. Spoke to Mike, will figure out getting SS tech.; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (Process tube) and 1 W11256565 (evaporator)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Holden, MA 01520

Angel R.

Job Details: 07/07/2023

"Wash plate would not come out, hub worn. Quoted customer on labor and parts, they will look into buying new unit."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chicopee, MA 01020

Gary V.

Job Details: 07/07/2023

"Installed parts listed and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ludlow, MA 01056

Gary V.

Job Details: 07/07/2023

"Inspected and found tub full with water, found drain pump terminals at main acu became dislodged. Reconnected and ran calibration and cycled, tested fine."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Springfield, MA 01119

Gary V.

Job Details: 07/07/2023

"Inspected and found wash pump getting voltage but seized, not turning, will order and return.; ordrng 1 W11416363 (Wash pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Harwinton, CT 06791

Martino S.

Job Details: 07/03/2023

"Check unit as per customer ice maker not making ice, cycle ice make in test mode unit cycled half way and stop. I replace new ice maker and cycle unit again unit complete cycle and filled with water. Unit check working to specs and customer informed to throw away new batch of ice."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Bethlehem, CT 06751

Martino S.

Job Details: 07/03/2023

"Check unit found condensation dripping from door support on left door, turn off humidity setting on door support and check unit working to specs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Iron Station, NC 28080

Ryan S.

Job Details: 07/03/2023

"Customer complained ice maker clumping. Found water valve to icemaker dripping, found water line frozen and icemaker full of dripping water. Replaced valve from ts and removed ice from water Line to icemaker and took out icemaker and removed all ice that was built up from dripping. Reinstalled icemaker and tested function. Verified proper operation. ; used 1 W11043013 (VALVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Mount Holly, NC 28120

Ryan S.

Job Details: 07/03/2023

"Customer complained unit not working. Found inner drum had broken loose. Didnt see any other damaged but can run unit to test functions. Putting in under drum assembly for p&a and 2xtimeframe. Informed customer of job is authorized part will be shipped to home and to open box and check part for damage. Then call office to shuffle return call.customer said he may buy a new unit instead of waiting, informed him to call office to cancel if he does. Gave customer magnet business card. ; rqstng P&A on 1 WPW10202459 (Inner drum assembly.) and 1 2xtimeframe (2xtimeframe)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/03/2023

Customer complained of noise. Upon arrival heard noise. Took unit apart and found fan wheel broken. Had fan wheel in truck stock but not motor. Ordering motor and fan wheel. Could not get fan wheel off motor shaft so ordering both. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 279787 (Motor) and 1 WP697772 (Fan wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/03/2023

"Customer complained unit icemaker ice is clumping up. Upon arrival confirmed complaint. Found water was leaking into ice tray im freezer compartment, found water leaking from valve. Needs new valve. Ordering valve and icemaker. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11482025 (Valve) and 1 W10886939 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Indian Land, SC 29707

Mitch H.

Job Details: 07/03/2023

Arrived to replace gasket. Customer said that they did as Jonathan advised and used hair dryer to form gasket and now it was sealing correctly. Did not want me to remove old gasket. Left new gasket with customer. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Canterbury, CT 06331

Amanda R.

Job Details: 07/03/2023

Replaced ff ceiling led operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Charlotte, NC 28217

Robert A.

Job Details: 07/03/2023

I called the cx to let her know I was on the way. She canceled the appt saying the unit is working fine at the moment.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near East Hartford, CT 06118

Chuck M.

Job Details: 07/03/2023

Installed control and thermistor. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Bloomfield, CT 06002

Chuck M.

Job Details: 07/03/2023

Customer complaint is that refrigerator is not cooling. Inspected and found control is receiving voltage but not sending voltage to compressor. Quoted customer P&L. Customer will buy new.

We serviced a

FRIGIDAIRE WASHER

Model FAFS4272LW0

Near Windsor, CT 06095

Chuck M.

Job Details: 07/03/2023

Customer complaint is that washer only runs for 13 minutes but is washer and spins out the clothes. Ran washer on Quick Wash and it completed successfully. Control panel is NLA.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlotte, NC 28209

Robert A.

Job Details: 07/03/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, NC 28262

Jeff L.

Job Details: 07/03/2023

there is water in the plastic mold but ice maker is not dumping ice. Gear is locked up on motor module. Needs new ice maker to make this a good repair. Part #W11546935 ice maker will return Friday 4-7-2023; ordrng 1 W11546935 (Icemaker)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFEA

Near Windsor Locks, CT 06096

Gary V.

Job Details: 07/03/2023

"Inspected and found main acu no longer sending voltage to defrost, also filter housing cracked and leaking. Quoted and they will call."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near East Granby, CT 06026

Gary V.

Job Details: 07/03/2023

Inspected and found levelers not tightened down. Tightened and adjusted unit to be level and straight. Cycled and tested fine.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Ellington, CT 06029

Gary V.

Job Details: 07/03/2023

"Inspected and found rollers worn out and squealing, replaced and cycled, tested fine now.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/03/2023

Customer complaint is that ice maker is not working. Ran diagnostics and got error code E5 timed ice. Inspected and found air in water line. Relieved pressure and tested. Ice maker is cycling and filling.

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW2

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/03/2023

"Customer complaint is that washer was not drain. Ran diagnostics and found error code F9e1 long drain. Ran manual test cycle and found actuator is shifting and cam is shifting but gear case is not, causing agitation to spin in 1 direction. Quoted P&L. Customer will decide later."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Vernon, CT 06066

Chuck M.

Job Details: 07/03/2023

Customer complaint is that freezer was not cooling properly and ice cream was soft. Inspected and found unit cooling properly and at temp. Ice cubes dropped during visit. Explained to customer it was possibly a long defrost. Customer mentioned there was a problem with drawer closing in the freezer but has since been resolved. This could have Also contributed to freezer getting warm if door was not closed properly. Unit checked ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Tolland, CT 06084

Chuck M.

Job Details: 07/03/2023

Installed drain pan and cleared drain. Checked ok. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ellington, CT 06029

Gary V.

Job Details: 07/03/2023

"Inspected and found doors not sealing to cabinet properly causing frost and moisture build up, tightened and adjusted doors and caulked cabinet to seal air leak, cleared ice and moisture out, and tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, CT 06082

Gary V.

Job Details: 07/03/2023

"Installed new ice maker and verified motor in head of ice maker turning and filled with water, please allow 24 hours for ice production."

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