Service History 10 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDZ05

Near Charlotte, NC 28211

Caleb

Job Details: 02/24/2025

"When door opens and closes there is a slight ticking noise, confirmed that the unit was not adjusted. Made adjustments to leveling legs and releasing tension in cabinet. Door now opens fine with no issues."

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Charlotte, NC 28211

Caleb

Job Details: 02/24/2025

"Checked for proper air flow, air flow checks fine. Customer reports that there is a loud thump. Then the unit shuts down, possibly over heat in motor causing unit to shut down, let the unit run and no sound present, may be a centrifugal switch in motor. Advised that unit will need to be uninstalled and accessible. Took pics of closet unit is setting in. Unit shuts off in a normal and timed dry setting. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 WP8577274 (Thermistor) and 1 WP3977767 (High limit) and 1 W11742934 (Acu)"

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WFW560CHW4

Near Charlotte, NC 28208

Clinton

Job Details: 02/24/2025

Harness ripped clip out from latch ordered harness. ; ordrng 1 W11449075 (Harness) and 1 W11316252 (Harness)

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3830LL00

Near Charlotte, NC 28209

Clinton

Job Details: 02/24/2025

Called te h support un able to uninstall ; O-emld tckt

We serviced a

KITCHENAID WALL OVEN DBL

Model KEMC308KSS01

Near Denver, NC 28037

Ryan S.

Job Details: 02/24/2025

"Customer complained unit keeps blowing high limit thermostat when using self clean he had unit pulled out informed him after checking door alignment, and all areas where blower and fan air were not damaged that the only thing I could possibly do is replace the blower(blower working properly with normal operation) . Customer did not want to repair collected trip fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/24/2025

"Customer complained unit not drying . Asked him a few questions f he says its never dried since he got it. Ran service diagnostics, no error codes present and heater came on. I forged him the plastic tub models dont get as hot as metal tubs, he will need to use rinse aid(he was not currently avd I showed him how) verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/24/2025

Came to install parts ordered by previous tech. Installed new dispenser and drawer. Ran service check on all functions verified proper operation.

We serviced a

WHIRLPOOL WASHER TL

Model Mvw6200kw2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 02/24/2025

"Ran unit due to a rubber burning smell and could not find an issue, went thew entire machine and could not find any issue with belt,motor, controls nothing ran unit with clothes threw a whole cycle and nothing no burning smell at all. Advised customer I could not find an issue with unit what could have Happened is some oil was on motor and caused the smell there no burn on belt nothing advised to run and checked unit. All functions are working normally"

We serviced a

WHIRLPOOL M/M/W OTR

Model WMH31017HB08

Near Charlotte, NC 28205

Caleb

Job Details: 02/24/2025

Replaced bulb. Unit tests fine.

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3830LL00

Near Charlotte, NC 28209

Caleb

Job Details: 02/24/2025

"Ferguson has damaged the unit on last install. Bottom corners are bent in and screw stripped and forced in cabinet. Have a previous pic of unit on the floor from my previous repair. Ferguson had to reinstall the unit and thats when damage occurred. Documented with Techline, Techline stated that Ferguson will be responsible for any damage and possibly uninstall and install for further repairs, while speaking to techline I was advised to order a UI.SR#7740819414; ordrng 1 W11598124 (Ui)"

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Stafford, CT 06076

Gary V.

Job Details: 02/24/2025

"Inspected and found unit faulting on pressure system, inspected air hose and dome and checked good, unit needs main acu and ordering actuator for back up, will call for return date.; ordrng 1 W11657965 (Main acu) and 1 W11212745 (Actuator)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rock Hill, SC 29730

Brandon

Job Details: 02/24/2025

On arrival I replaced all parts and tested unit. Unit tested properly. No leaks or issues detected.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Southington, CT 06489

Jimmy R.

Job Details: 02/24/2025

"Tested washer due to customer having issues with unit spinning clothes out, checked errors and found F7e5 shifter fault, f8e1 long fill let unit run threw a self test and found shifter hanging up not allowing cam to shift into a spin cycle. Replaced actuator recalibrated unit and ran a quick wash cycle, unit is now ramping up and operating to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model MEDC200XW1

Near Meriden, CT 06451

Jimmy R.

Job Details: 02/24/2025

"Ran dryer and found unit not heating up tested voltage to terminal block and found 240v present 120v on each leg, tested heater and thermal fuses finding them being ok. Checked timer and found loose connection on heating side causing unit to not heat up, reconnected and secured wires on timer to stop from loosening up and ran dryer. Unit is now heating and operating to specs advised timer contacts are also acting up and may need to be replaced will quote and send estimate for timer and labor"

We serviced a

SAMSUNG M/W OTR

Model ME19R7041FS

Near Milford, MA 01757

Aimee Z.

Job Details: 02/24/2025

Complaint no heat tested Found power good and Tstat under control open on left cant test further needs to come down Ordering mag diode and Tstat on mag; rqstng P&A on 1 OM75P-21-ESGN (Mag) and 1 DE59-00002A (Diode) and 1 DE47-20034A (Hi limit) and 1 DE91-70101F (Tstat mag) and 1 DE47-00050C (Tstat)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Worcester, MA 01605

Chris B.

Job Details: 02/24/2025

Installed missing part and unit working normal. Found chrome facia is broken and tray. Will order parts for this section. Core for 34703731 not obtained because Core is missing.; ordrng 1 W11626241 (Drip Tray) and 1 W11625251 (Housing) and 1 W11625251 (Separator)

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Worcester, MA 01606

Chris B.

Job Details: 02/24/2025

Complaint that the washer is not starting any cycle. Found error codes F5E1 and F3E1. Bad control board. Wont drain on the correct time and light keep flickering as its not a normal thing. Collected labor but unit is under warranty and office will refund payment. ; ordrng 1 W11188527 (Control Board)

We serviced a

WHIRLPOOL WASHER TL

Model WTW7500GW0

Near Enfield, CT 06082

Jorden

Job Details: 02/22/2025

"Arrived and found error codes F3E2 (inlet water temp fault), F0E3 (overload), F8E1 (long fill), F2E1 (stuck key) stored in system, cleared codes. Replaced valve assembly and tested fine."

We serviced a

LG REFRIGERATOR

Model LRDCS2603S/00

Near Somers, CT 06071

Jorden

Job Details: 02/22/2025

"Arrived and found a winding open on the compressor indicating we need a new compressor. I also found inconsistent voltages coming off of control to compressor (120v, 168v, 98v etc) and the 3 blink error code on the control returned every time I reset the board which indicates a failing control board. Unit needs both a PCB & compressor. Customer claims sealed system is under warranty, advised customer we to reach out to warranty holder and get the compressor replaced. Customer is undecided."

We serviced a

AMANA WASHER

Model NTW4705EW0

Near Springfield, MA 01151

Jorden

Job Details: 02/22/2025

"Arrived and found error codes F7E6 (motor fault) and F7E5 (shifter fault) stored in system, cleared codes. Replaced shifter and tested fine. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chicopee, MA 01022

Jorden

Job Details: 02/22/2025

"Arrived and found chipped paint/coating and rusting on the bulkhead, a major part of the appliance no signs of customer abuse ; ordrng 1 72017 (touchup wht)"

We serviced a

MAYTAG WASHER TL

Model MVW7232HW1

Near Springfield, MA 01104

Jorden

Job Details: 02/22/2025

"Arrived and found error codes F6E3 (communication error between boards), F0E7 (load detected when running the clean washer cycle), F9E1 (long drain) and F0E3 (overload), stored in system, cleared codes. Found control is not responding as it should to commands and drain pump is both leaking and not draining properly, ordering ACU & drain pump. ; rqstng P&A on 1 W11396717 (Drain pump) and 1 W11624943 (ACU)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Springfield, MA 01105

Jorden

Job Details: 02/22/2025

"Arrived and found inner element open, replaced and tested fine."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KSSC48FTS04

Near Bessemer City, NC 28016

Ryan S.

Job Details: 02/22/2025

"Customer complained unit stopped cooling will cool a little bit and then stop cooling again. Upon arrival found freezer was 10? and refrigerator was 50 tried to start compressor in service mode. Compressor would not start getting power to inverter board and compressor but compressor kicking out. ordering new inverter board, compressor and filter drier. 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W10841139 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W10629033 (Inverter board) and 1 WP978025 (Service valve) and 1 2xtimeframe (2xtimeframe), states that autho needed"

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/22/2025

Customer complain unit would not work for duty in unit started draining automatically would not stop draining found good water pressure to unit. No debris in valve filters drain pump does work pressure hose is intact and hooked up correctly ordering new control board due to pressure system issue inform customer Office will call when park comes in.; ordrng 1 W11607637 (Control board)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/22/2025

"Found debris stuck in drum slide on front. Removed debris, unit running as designed. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/22/2025

"Returned to install new ui. Ran water fill, harvest avd error code check. All passed. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Denver, NC 28037

Ryan S.

Job Details: 02/22/2025

Returned to install new control board and harness to drain pump installed parts. ran diagnostics and service mode verified all functions working including drain pump. Did not test unit because customer had issue with drain line. They are going to hook it up tomorrow. Verified unit working as designed by service tests.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Springfield, MA 01108

Jorden

Job Details: 02/22/2025

"Arrived and could not replicate complaint. Ran auto test mode and quick cycle, no leaking."

We serviced a

WHIRLPOOL WASHER FL

Model WFW4720RW0

Near Springfield, MA 01109

Jorden

Job Details: 02/22/2025

"Arrived and found unit stacked in a closet, customer now knows to have dryer uninstalled and washer serviceable before future visits. Found error codes F8E1 (no fill/long fill) and F3E7 (wash temp issue) stored in system, cleared codes. Found hot water being supplied but no cold water coming through. Ordering cold valve. ; ordrng 1 W11688995 (Cold fill valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Chicopee, MA 01020

Jorden

Job Details: 02/22/2025

Arrived and found no error codes and wash motor running but only at half capacity. Replaced sump pump and tested fine.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHV08

Near Denver, NC 28037

Ryan S.

Job Details: 02/22/2025

"Customer complained unit trips breaker after running for awhile. Made ice once it ran so long.ran service diagnostics and no errors detected ,all functions working and breajsr didnt trip during any test. Let unit run on normal operation. Compressor started several times pulling 8amps. Put power draw meter on unit and steady 123v . Informed customer unit working as designed while in site . Will need to reschedule to call techline , techline not open on Saturday, scheduled return call with customer. ; schdld next appmnt for 2/27 THU AM"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Stanley, NC 28164

Ryan S.

Job Details: 02/22/2025

Customers complained sliding drawer wont stay shut slides open when unit opens. Unit was not level. Raised front of unit. Solved issue. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM06

Near Stanley, NC 28164

Ryan S.

Job Details: 02/22/2025

"Found hinge warped. Replaced hinge, unit now even and sealing properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Land, SC 29707

Clinton

Job Details: 02/21/2025

Installed new control on unit. Ran a diagnostic cycle ran through no errors or issues unit is fully operational after repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Charlotte, NC 28277

Clinton

Job Details: 02/21/2025

Installed new compressor. Pulled vacuum for 20 mins verified no leaks. Charged system to 43 grams. Unit build frost pattern pretty quickly. No issues at time of repair .

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Charlotte, NC 28208

Clinton

Job Details: 02/21/2025

Unit is cover is roaches void warranty can not service unit at all

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Mint Hill, NC 28227

Johnny

Job Details: 02/21/2025

"Cx stated load and go not dispensing, went into service mode and activated detergent pump. Load and go dispensed. Initially load and go displayed low detergent. Cx added detergent. Load and go displayed the added detergent. Cx added clothes and started a load and load and go dispensed detergent. Could not confirm complaint. Unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Mint Hill, NC 28227

Johnny

Job Details: 02/21/2025

"Cx stated unit cuts on by itself. Button non responsive to touch, confirmed complaint. Replaced control board. Ran service cycle, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Charlotte, NC 28215

Johnny

Job Details: 02/21/2025

"Unit not heating, cracked heating element, replaced it, tested unit. Heat now present. Working as designed.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28208

Clinton

Job Details: 02/21/2025

Heated and formed gaskets to properly to fit frame unit is sealing properly

We serviced a

JENNAIR RANGE

Model JGRP436HL01

Near Charlotte, NC 28208

Clinton

Job Details: 02/21/2025

Called tech support ran through a few test once the ui failed to come during test was told to replace ui and broil burnerSr 7739200737 ; ordrng 1 W11661180 (Broil element) and 1 W11492283 (Ui)

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRW01

Near Charlotte, NC 28207

Clinton

Job Details: 02/21/2025

Drain line clogged. Used steamer to defrost drain cleared clogge unit is now draining to evap pan properly

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW6230HW3

Near Charlotte, NC 28214

Clinton

Job Details: 02/21/2025

Noise is not coming from washer noises are coming floor under washer. Sounds like a busted pipe and a water spray under floor.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Charlotte, NC 28214

Clinton

Job Details: 02/21/2025

Dryer is heating properly. I cycle timer in 3 different locations with heat present at all sections. Used dryer vent test kit it failed the test stop and ran dryer a min each time failed each time Custer will need vents clean collected trip charge

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Charlotte, NC 28214

Clinton

Job Details: 02/21/2025

Tested ice maker fill in test mode from diagnostic. Found unit valve powers up not sending water. Verified the water valve for water fill works ice maker is functional as well. Confirmed water to valve unit has a bad valve. ; ordrng 1 WPW10341320 (Water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Charlotte, NC 28210

Caleb

Job Details: 02/21/2025

While installing. Hair dryer stopped working. Need to get a replacement before return. Scheduled with customer for return. Left gaskets with customer.; schdld next appmnt for 3/3 MON AM

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model wrt541szdm03

Near Charlotte, NC 28209

Caleb

Job Details: 02/21/2025

Ice maker fill tube out of position causing water to collect and freeze behind evap panel. Corrected by adjusting fill tube. Unit checks fine at this time

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Charlotte, NC 28207

Caleb

Job Details: 02/21/2025

"Unit not receiving proper voltage, took pics of fire damage, advised customer to contact electrician and also have there vents cleaned or replaced. Thermal fuse checks fine."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5057LW0

Near Charlotte, NC 28212

Caleb

Job Details: 02/21/2025

"Found that I can get he unit to power on and starts, its holding water, receiving proper voltage but when moving power cord around in anyway the unit powers off constantly. Unit needs new control and power cord. ; ordrng 1 W11513246 (Control) and 1 W11513259 (Power cord)"

We serviced a

JENNAIR FREEZER

Model JBZFL30IGX00

Near Charlotte, NC 28211

Caleb

Job Details: 02/21/2025

"SR#7739558228. Spoke with Techline, when trying to enter diagnostics the it counts down 1.2.3 then does nothing. Tried that many times with no success. Documented with Techline about trim and fill tube freezing. Fully tube checks fine but unable to fund test 66 in diagnostics, unit is under review at this time, replaced icemaker."

We serviced a

JENNAIR RANGE

Model JGS9900CDS02

Near Charlotte, NC 28226

Caleb

Job Details: 02/21/2025

"Previous igniter was only pulling 1.3 amps, replace with stock, unit now tests fine. ; used 1 12400035 (Igniter) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Charlotte, NC 28262

Johnny

Job Details: 02/21/2025

Inefficient compressor. ; ordrng 1 WPW10143759 (Dryer filter) and 1 W11209866 (Compressor)

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Charlotte, NC 28269

Johnny

Job Details: 02/21/2025

Scratched door. ; ordrng 1 W10861224 (Front door panel)

We serviced a

KITCHENAID WALL OVEN SINGLE

Model KOEC530PSS00

Near Charlotte, NC 28269

Johnny

Job Details: 02/21/2025

"Ticket list C1 has the door, couldnt get in contact with Jen to locate door.; schdld next appmnt for 2/24 MON AM"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Dallas, NC 28034

Ryan S.

Job Details: 02/21/2025

"Customer complained unit will fill but not wash, Inspected and found screws are too long sticking out into dishwasher area, I cant slide unit back in without damaging dishwasher. Informed customer he will need to get screws replaced with shorter screws. Found sump faulty. Unit was still in 1year warranty. Replaced sump from ts. Verified proper operation. Customers called builder to repair issue with screws. Left unit uninstalled from cabinet but operating properly. ; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/21/2025

Returned to install new control board. Installed new control board and verified unit now operating as designed.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW8127LW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/21/2025

"Customer complained water leaking from front left of unit and extremely loud noise when running but unit will run found gear case making extremely loud noise . Slider is worn but noise is from faulty gearcase. ordering new gearcase , slider, and wash plate. Also ordering new tub ring due to leaking (splashing ) water per service pointer W11651001. Informed customer office will call when parts come in. ; ordrng 1 W11590590 (Tub ring) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11510461 (Wash plate)"

We serviced a

JENN-AIR WARMING DRAWER

Model JJD3030IL00

Near Stanley, NC 28164

Ryan S.

Job Details: 02/21/2025

"Unit unoccupied new build, slides on drawer broken bearings fell out. Replaced both sides. Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model kFIS29PBMS02

Near Denver, NC 28037

Ryan S.

Job Details: 02/21/2025

Returned to install water line. Installed part and no leaks detected. Did not need valve. Verified proper operation . Paid in full in initial call.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Amherst, MA 01002

Chris B.

Job Details: 02/21/2025

Complaint that the handle is broken. Found handle hold with wire harness broken. Will order parts for a return visit.; ordrng 1 W11662067 (Pocket) and 1 W11416785 (Panel Stainless Steel)

We serviced a

WHIRLPOOL WASHER FL

Model CHW9150GW1

Near Amherst, MA 01002

Chris B.

Job Details: 02/21/2025

Replaced all parts and ran diagnostic cycle 3x and unit working normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Unionville, NC 28110

Brandon

Job Details: 02/21/2025

"Complaint unit is not washing.Found on arrival that pump is bad. Ordered pump for repair. ; ordrng 1 W11613480 (Sump), dspstn on spec-tagged invntry: 1 WPW10327249 VALVE"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Rock Hill, SC 29732

Mitch H.

Job Details: 02/21/2025

"Removed and replaced center burner head. Tested, burner now lights correctly and fully."

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Charlotte, NC 28278

Mitch H.

Job Details: 02/21/2025

Checked and found flame could not be regulated on 3 of the 5 burners. Jumps from different heights across adjustment. Ordering valves. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 2 W11209791 (Valve (l & r front))s and 1 W10717628 (Valve (r rear))

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Clover, SC 29710

Mitch H.

Job Details: 02/21/2025

"Removed and replaced ice maker, chute and coupler. Reassembled, tested, ice maker cycled and filled properly and dispenser operating normally."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Clover, SC 29710

Mitch H.

Job Details: 02/21/2025

"Tested and confirmed motor not starting. Entered diagnostics, found F4E3 error. Removed and replaced sump assembly. Tested and checked for leaks. All operating properly with no leaks.; used 1 W11613479 (Sump assembly) from stock"

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOS51EC0HS02

Near Clover, SC 29710

Mitch H.

Job Details: 02/21/2025

"Tested and confirmed F8E0 error. Entered diagnostics, ran component activation. Can hear fan motor humming but no airflow. Needs blower fan. Quoted customer for repair. Customer approved. Pulled oven from wall, removed and replaced blower fan assembly. Reinstalled, turned breaker back on, tested. Blower and all other functions now operating properly. Collected full amount on ck#7269"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Clover, SC 29710

Mitch H.

Job Details: 02/21/2025

"Removed and replaced transformer and diode. Tested on counter, heating and operating properly. Reassembled and reinstalled. Tested again, all operating properly."

We serviced a

WHIRLPOOL WALL OVEN ELECT

Model WOD51EC0HS20

Near Indian Land, SC 29707

Brandon

Job Details: 02/21/2025

Wrong ui was ordered. Also when I tried installing the new ui I found that customer may have an intermittent power issue. Voltage kept going in and out on unit cutting ui on and off. Ui is damaged from power issue. Please order correct ui to make repair. Let customer know when we can return.; ordrng 1 W11600355 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28262

Johnny

Job Details: 02/21/2025

"Installed part, ran calibration cycle. Ran service cycle, works as designed."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Fort Mill, SC 29715

Caleb

Job Details: 02/21/2025

Confirmed on arrival that unit was not heating. After cycling the power unit started heating. Customer states that they have done that multiple times and it will heat but stop after a few uses and will have to cycle power again. When unit is running there is a slight buzzing noise from control. Diode looks fine.; ordrng 1 W11552018 (Control)

We serviced a

MAYTAG WASHER TL

Model MVW5430MW0

Near Middletown, CT 06457

Jimmy R.

Job Details: 02/21/2025

"Tested unit and found washer would start then error out long drain, checked drain pump and found both wires broken off of harness and another gray wire broken in harness. Fixed wires for now so customer can use unit will order and replace harness with clip. Wile testing also found water valve buzzing very loudly valve is sticking will replace. All parts tentative p/a ; ordrng 1 W11643701 (Harness) and 1 W11284522 (Clip) and 1 W11513255 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Middletown, CT 06457

Jimmy R.

Job Details: 02/21/2025

"Ran washer and found unit would come on then error out long drain, checked drain pump and found clue wire going into harness broken, replaced harness and clip ran a wash and spin testing operations and unit is now working to specs ; used 1 W11643701 (HARNESS LOWER inv#61977535), and 1 w11755726 (CLIP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Southington, CT 06489

Jimmy R.

Job Details: 02/21/2025

Installed all new controls and reset temps checked for errors and unit is now clear and operating to factory specs

We serviced a

KITCHENAID ICEMAKER

Model KUID508ESS2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 02/21/2025

"Ran unit threw a diagnostics cycle and found unit would not fill with water, tested voltage to water valve and 120v is present shut off water and checked to make sure unit was getting water and it is but not coming threw a water psi saver that was installed on unit it is blocked. Connected water properly and unit is now filling and working normally. Advised customer water is very hard and full of calcium they may want to check or add a filter to the line filling the unit this will help with filter changing."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5057LW0

Near Northampton, MA 01060

Mike K.

Job Details: 02/21/2025

"Complaint of leaking, ran cycle and found standing drain pipe as source"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Easthampton, MA 01027

Mike K.

Job Details: 02/21/2025

"Unit is under 1yr wp warranty per service bench. Different complaint/failure then original visit, which was the rear seal being off. Complaint of intermittent grinding, no debris under/around supports or pulley, felt seal is good , glide good in front, could not replicate noise. Right support does have a groove forming in it. Replaced supports/pulley/belt. Glue was all wiped during previous repair and no signs of build up on tub, which would thump, not grind. motor/blower spinning fine and smoothly. If further issue. Replace tub assy as rest all looks good.One of the support rollers in kit came with chunk out of it, took same support out of a different kit and sending that one back to office (067) with bad support in it.Let unit run for 10 min with no issue.; used 1 4392065 (DRYER REPAIR KIT), and 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Westfield, MA 01085

Mike K.

Job Details: 02/21/2025

"Replaced motor/blower and dryer kit installed. Unit is running as smooth as normal, nothing in particular looked damaged, but could have been a bent shaft."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Holyoke, MA 01040

Mike K.

Job Details: 02/21/2025

"Unit is under 1yr wp warranty. Getting f9e1 and not draining. Cs had vacuumed water out. Ran cycle and not draining at disposal, no knockout in unit. Attempted to pull out, hard wired and electric too short to pull unit out fully, too short to access drains n pump. Before disconnecting at terminal vacuumed from draining hose at disposal, once cleared ran unit and this time drained fine, (nothing but n vac to show what was clogging it)ran several more times cancelling after fill and drained fine. Reinstalled and ran again before cs and showed him unit now draining. Any further issue order drain, or too make sure , order sump assy. Would make a 2x call for pulling unit and repair if return needed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Chicopee, MA 01020

Mike K.

Job Details: 02/21/2025

Replaced filter assy and unit testing fine

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Southwick, MA 01077

Mike K.

Job Details: 02/21/2025

"Broke out Washplate, collar/spline seized to shaft, hammered and chiseled, but will not come free and is risking damage to gear case assy if not already damaged. Was able to break off hub and get shaft through tub assy. Ordering basket, gear case assy, cam, belt. Will use actuator/ hub on return(returned to office). Wash plate used during visit. Correct orientation of gear case is motor to area front of unit. Cs to examine basket when arrives and call office to schedule install ; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase assy) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

We serviced a

WHIRLPOOL WASHER FL

Model WFW5720RR0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 02/21/2025

"Checked over machine and found unit had been leaking water on dispenser side when customer would run wash cycles this would not happen all the time. Checked over unit for leaking and door bellow is good dispenser filling and draining normally, checked fill hoses and found water stains on cold water side, found cold water connection dripping water randomly after it would fill then it would stop, tightened up line and it stopped leaking advised customer on fill line and it should be replaced with new they will get a new one. Washer is operating to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Vernon, CT 06066

Gary V.

Job Details: 02/21/2025

"Inspected and found pulley shield came loose and adjusted and tightened, cycled and tested fine."

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS08

Near East Windsor, CT 06016

Gary V.

Job Details: 02/21/2025

"Inspected and found unit was installed by customer. could not replicate any abnormal noises, however the unit is installed unlevel and not resting on wall plate properly, due to improper installation, which may be causing inconsistent noises, and advised customer. All functions test normal at this time"

We serviced a

MAYTAG WASHER TL

Model mvw5430mw0

Near Enfield, CT 06082

Gary V.

Job Details: 02/21/2025

"Installed new inlet valve and cycled thru diagnostic test, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Worcester, MA 01602

Glenn

Job Details: 02/21/2025

Installed fresh food upper LED tested all OK

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Holden, MA 01520

Glenn

Job Details: 02/21/2025

Complaint didnt spin out clothes. Found F0E9 error which is an out of balance load code. Instructed customer on proper loading 1/2 to 3/4 loads and only use 1-2 tablespoons of soap never more. Tested washer in auto test all tested ok.

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FBS05

Near Cromwell, CT 06416

Andre

Job Details: 02/21/2025

Ck unit upon arrival and per customers unit has not frosted up sense recent repair when parts was order. Customer is on the fence with replacement of parts unsure if issue will happens again. Customer will hold on to parts. Unit is operating as design by manufacturers

We serviced a

KITCHENAID VENT HOOD

Model KVUB600DSS5

Near Glastonbury, CT 06033

Andre

Job Details: 02/21/2025

Sr#7741004878Ck unit upon arrival Per customer unit is damage. Take pictures of unit and contact TechLine and inform TechLine and send pictures of damage. Customer stated he did not open box to look at unit because cabinet did not arrive as yet. Customer claim that unit was damage out of box. Per whirlpool have customer contact selling dealer unit is over 30Days Old

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KMBP100ESS21

Near Glastonbury, CT 06033

Andre

Job Details: 02/21/2025

Ck unit upon arrival and install stainless door with control and name plate . Found that unit not install correctly. Bottom of unit sticks out a lot due to no support in rear end of bracket. So when unit is push into sleeve rear end of unit would drop downwards which result in bottom to tilt out. Install all parts and test operation also took picture of install unit operating to specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manchester, CT 06042

Andre

Job Details: 02/21/2025

Ck unit upon arrival and found F8E4 error code water in float. Clean drain tray of all water and ran test and unit wash and call for water multiple time and drain and found no leaks are drips coming from unit. Inform customer to be mindful of placement of dishes

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWX655DW1

Near Manchester, CT 06040

Andre

Job Details: 02/21/2025

Ck unit upon arrival and found no operation install main control upon and calibrate control unit and unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Monroe, NC 28112

Brandon

Job Details: 02/21/2025

Complaint dryer is not tumbling. Found on arrival that belt is broken. Used truck stock dryer repair kit to repair. Tested unit after installation and it tested properly. No other issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Suffield, CT 06078

Gary V.

Job Details: 02/21/2025

"Inspected and found compressor shutting down on overload and overheating and seized, sealed system under 60 month warranty. Will order parts needed and return.; ordrng 1 W11547313 (Compressor) and 1 876765 (Tubing) and 1 W11506635 (Access valve)"

We serviced a

GE REFRIGERATOR

Model GNE27JYMNFFS

Near Grafton, MA 01536

Glenn

Job Details: 02/21/2025

Found the customers new water filter is defective the chip in the filter is not being detected causing no water or ice. We put the old filter back and it works fine. Charged customer diagnostics fee $129

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ00

Near Norton, MA 02766

Aimee Z.

Job Details: 02/21/2025

Found the harness broken at bottom of door freezer. Wrapped in electrical tape Advised customer to call customer to call whirlpool Cust service .To see if they would cover door.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Suffield, CT 06078

Gary V.

Job Details: 02/21/2025

"Installed new control and ran diagnostics test, cycled thru and tested fine now."

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWS3

Near Farmington, CT 06085

Andre

Job Details: 02/21/2025

"Ck unit upon and found front bottom insulation completely Soak.take picture of insulation and floor. Customer stated that leaks happen more when there is a load in the dish washer. Inform customer incorrect placement of dish can cause leaks due to over flow of water towards front. Found door seal defective customer also wants insulation replace. Order parts and inform customer office will contact when parts become available submitted for Authorization parts Tentative P/A; ordrng 1 W10831329 (Insulation) and 1 W11177741 (Gasket door) and 1 W10909089 (Door seal) and 1 Wpw10340542 (Manifold), dspstn on spec-tagged invntry: 1 WPW10605057 MOTOR/SUMP"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Farmington, CT 06032

Andre

Job Details: 02/21/2025

Ck unit upon arrival per customer unit now operating. Customer would proceed to start a regular cycle and lock would lock and then unlock. Then customer try to stop the Aussie the lid lock light did not illuminate which I proceed to stop the customer and inform customer thats how unit operate unit would sense and then lock lid after basket rotation. Unit operating as design no mechanical issue. Customer misunderstanding of how unit operate

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