"Customer complained unit had a burn smell and stopped heating, upon arrival took unit down and found diode and threw former having signs of thermal damage. Found magnetron also bad. Ordering magnetron, magnetron thermostat., diode, capacitor, and transformer. Informed customer office will call when parts come in t schedule return call. ; ordrng 1 W11391712 (Magnatron) and 1 W10269232 (Thermostat) and 1 W11545871 (Transformer) and 1 WPW10574736 (Cap) and 1 W11256462 (Diode)"

Customer complained of drip like leak front front area when using unit. Ran service mode and no error codes present took off front panel and ran unit. Found leak from vent area. Ordering vent assembly and gasket seal for vent. Scheduled return call for 9-15-23 pm. ; ordrng 1 WPW10329609 (Vent) and 1 WP8269259 (Seal vent) and 1 W11227945 (Seal)

"Upon arrival unit was full of water. Ran drain in component activation and drain pump didnt start. Checked board and board wasnt sending voltage to pump. Unplugged unit and same result. Cleared out unit and ran normal load. Heard drain pump start for half a second and stop, checked at board again and found board is now sending voltage but pump isnt running. Ran service mode again and drain pump isnt getting voltage from board in service mode. Syphon emptied water from unit to test and inspect pump and inner tub areas. While emptying water about half a drum full the drain pump started when I moved the unit. Took out inner drum and didnt find any obstructions under inner tub or filter. Ran drain pump and saw water go into pump draining properly with no obstructions in pump.. Ran pump in service mode and put meter on pink wire to drain pump. Moved harness around and found drain pump starting and stopping , but board sending 120v constantly with no interruption. Found wire harness is damaged to drain pump but cant find area its damaged by visual inspection. needs new harness. Ordering harness. Unplugged unit until return to prevent any damage to new board. Told customer to not use unit. Customer wants repair, Brain said no charge extra . Scheduled return call for 9-15-23 pm. ; ordrng 1 W11112750 (Lower harness)"

"Returned to install inner drum. Checked and no damage to drum, installed part. Ran calibration and then ran high speed spin, unit not shaking like previous drum in high speed spin. Verified proper operation. Informed customer to make sure to make loads even,u distributed and to reference owners Manuel for further information."

"Customer complained unit not working. Gives error code. Has f5e1 error. Door is locked and wont open even after power cycle. Replaced control board from pre id ts, and before plugging in unit found short in wires , customer said she had just used clean cycle. Melted wires short to ground of frame. Left unit unplugged and Informed customer to not plug in unit. Ordering harnesss and door lock. Control board was replaced and is still good due to not plugging in unit after installing new board. Short damaged control, door lock and harness. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11531756 (Main harness) and 1 W11675846 (Harness) and 1 W11596058 (harness) and 1 WPW10107820 (Door lock)"