Ryan S.

Customer complaint unit will not cut on and start. Upon arrival found black leg did not have any voltage. showed Customer . Informed customer to call electrician. If called back for the same issue he will be charged trip fee.

"Customer complained she cant opened freezer door, and sodas freeze sometimes in refrigerator. Found refrigerator temp sensors are proper temp . Ref was 38? upon arrival set at 38?. Ran freezer evap fan and fan not running . Cant open freezer. Ordering freezer evap cover with fan. Informed customer to not cover venting area in back of refrigerator, which can cause unit to get colder than it should In some areas, due to airflow issues. Informed customer to unplug unit the day before return call so that it can defrost so door to freezer can be opened. Scheduled return call with customer. ; ordrng 1 W11394920 (Cover evap)"

"Returned to install new lid, suspension, switch and knob. Ran test cycle . Verified proper operation."

"Customer complained refrigerator flooded. Customer had floors removed a d repaired. When water is cut on, water sprays out the back . Turned water on temporarily . Found valve broken, also found drip from filter housing. Ordering valve, tube, and filter housing. Inforned customer office will call when parts come in. Water was turned off when I left. Informed customer to not turn water back on to unit. ; ordrng 1 W11803103 (Filter housing) and 1 W11807586 (Outlet tube) and 1 W11807354 (Valve)"

"Customer complained unit wont run, was after electrical storm. Unit was supposed to be plugged in but wasnt. Upon arrival plugged unit in. Ui wasnt coming on. Unit had 120 at plug. Inspected ui and it kept cutting on and off as I moved wires around. Found frayed wires in door. Inforned customer wire harness damaged and is part of door. Would need new door, and I cant check anything else like compressor untill that issue is fixed. Quote to repair just door and labor , but informed other issues like compressor might still be present after fixing door and could need more worker that. Customer says it wasnt worth fixing . Collected trip fee via card."

"Upon arrival sw complained unit icemaker not working much at all. Found only a few pieces of ice in ice bin. Icemaker had ice in it. Ran icemaker test, icemaker harvest and filled with water. Checked temp in freezer. Found freezer was 18?. Found full frost pattern, no ice balls on evap anywhere. Ran thermister test for door ice box and door icemaker tray, temps were around 19?. Checked behind unit and found a lot of pet hair covering vent and condenser. Informed customer that may be whats causing unit not to pull down. Inforned customer if issue persists, it may be a failing compressor. Informed customer unit is out of warranty, if it was icemaker or ui issue it would have been covered and she needs to pay a trip fee. She politely told me she wasnt paying anything because the icemaker still isnt working. I informed her I understand whats she saying but I was told to inform her unit is out of warranty and we would need trip fee. She refused. Left call. Inforned her of unit doesnt pull down to correct temp inform Whirlpool its a cooling issue not just icemaker issue."

"Customer complained unit wont cut on. Found no buttons working . Found proper voltage to bottom terminal block. While checking voltage at harnessto control , Found molex /harness had came loose from control board slightly where power connects. Secured harness, ran test cycle. Verified proper operation."

"Cx complained of noise, found bad pulley wheel. Replaced from repair kit.quoted 293.36. Collected via check. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

Installed new cooktop shipped to customers home. Had customer look over part before install thoroughly . No issues found. Installed cooktop and verified proper operation.

"Customer complained of unit continuously running. Found drain pump constantly running. Unit serial out of range for S153EB, but unit is under third party warranty. Replaced control board from pre id ts. Ran quickwash, unit filled and started wash cycle. Verified proper operation."