"Complaint was cooking on front burner and rear burner made a loud popping noise and broke I found tension fracture, placing glass into authorization I advised customer glass may or may not be covered call customer prior to replacing anything if glass is not covered; rqstng P&A on 1 WB62X49988 (Frame glass assembly)"

"Complaint refrigerator and freezer now room temperature. I found complaint true I installed and UV filter dryer I recharge Testing found both evaporators are leaking fresh food evaporator is leaking from low side freezer evaporator is leaking right where capillary tube enters evaporator core. Im going to attempt to repair advised customer due to capillary issue. It is possible unit may not be repairable unit is cooling as leakage is micro no additional issues reported by customer prior to cooling issue; ordrng 1 WPW10608485 (Evaporator) and 1 W11492867 (Evaporator) and 1 W10276644 (Compressor), used 1 WPW10143759 (FILTER DRIER UV), and 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

Complaint dryer making loud buzzing noise all the time. I found drive motor bearings have failed. I Replaced drive motor tested operations. Unit is operating quietly now. No further issues found with dryer at this time.; used 1 279827 (MOTOR) from stock

"Complaint over a month ago was experiencing all the burners were clicking at the same time did not think unit was supposed to I thought burners were all one to which burner you turned on. Also over a month ago, experience two burners on the far left side that would not spark while all the rest of them were barking. I could not duplicate customers complaint nor issues. All burners are working properly all burners are in series and supposed to click at the same exact time no matter which burner is turned on. Flame pattern for all burners is proper. No ignition issues found at this time. I suspect customer had to boil over issue causing igniter to go to ground causing a no spark condition on left to cycle sides. Customer stated he unplugged it waited a couple days plugged it back in and everything was working fine afterwards. I suspect water had time to evaporate fully from an either ignition switches or from cooktop itself.safety file number 7741420676 sent pictures and video evidence of everything working fine to manufacture."

"I replaced igniter. I replaced thermal cut out fuse. I found 120 V going from thermal cut out to drive motor drive motor has 120 V going to main control board main control board has 0 V coming out of primary relay going back to igniter.Unit needs main control board to repair resistance of valves is 1.12 ,1.18,.98 valves . 3 thermal cutouts have resistance value .3 control board is no longer available; ordrng 1 WP697772 (Blower wheel)"