Jacob
Appliance Repair Technician · Advantage Appliance
About Jacob
Jacob is an Advantage Appliance technician serving homeowners across our service territory. Customer reviews and recent job history are shown below.
Jacob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC636SPS00
Near Charlotte, North Carolina 28211
Jacob
Job Details:
05/07/2026
"Replaced inteli fill dispenser module.Tested intelligent fill feature.Is now functioning as designed.Found voltage absent at LED module harness end points.Found door switch sensor was loose under cover on left side,completely out of place.not snapped in holder within cover.was not functioning.Possibly since delivery.LED control board failure.12.9v to board,no output.Was not active.New LED board needed located under right upper door cover.; O-emld tckt"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Charlotte, North Carolina 28226
Jacob
Job Details:
05/07/2026
Replaced conv.fan motor.Tested.Unit now functioning as desiged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ19
Near Charlotte, North Carolina 28277
Jacob
Job Details:
05/07/2026
Complaint no ice production.Cleared ice jammed at arm and set bucket in place correctly.Adjusted temp to lower setting.Ice maker completed harvest and fill cycles correctly upon diagnostic test.Water working at dispenser as well.Functional as designed
We serviced a
WHIRLPOOL COOKTOP
Model JGCP636ADP
Near Weddington, North Carolina 28104
Jacob
Job Details:
05/07/2026
Burner not igniting.No failure or malfunctioning of components detected.Burner cap not sitting correctly.Suggested cleaning a bit more often.Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER TL
Model WTW4307SW0
Near Matthews, North Carolina 28104
Jacob
Job Details:
05/07/2026
Replaced faulty main control.Tested unit.Is now functioning as designed
We serviced a
WHIRLPOOL WASHER TL
Model WTW5000DW3
Near Charlotte, North Carolina 28277
Jacob
Job Details:
05/06/2026
Compl:unit banging and walking.Found suspension rod failure.Replaced suspension rods.Set legs correctly.Unit functioning as desiged ; used 1 W11130362 (Suspension rods) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ20
Near Monroe, North Carolina 28110
Jacob
Job Details:
05/06/2026
Reset actuator at water dispenser.Unit now functioning as desiged and dispensing water
We serviced a
WHIRLPOOL WASHER FL
Model WFW560CHW4
Near Indian Trail, North Carolina 28079
Jacob
Job Details:
05/06/2026
Comaplint:leaking.Removed covers and inspected all interior hose connections.No signs of any leaking or malfunctioning seals.Unit functioning as designed
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS325SDHZ14
Near Charlotte, North Carolina 28215
Jacob
Job Details:
05/06/2026
Installed parts previously ordered/diagnosed.Unit functioning as desiged
We serviced a
JENN-AIR RANGE
Model JJW3830LM00
Near Charlotte, North Carolina 28205
Jacob
Job Details:
05/06/2026
"Removed oven from cavity using All Dolly.Accessed rear components and replaced parts previously diagnosed.Tested lower oven.No error presented.Reinstalled oven.Upon completion and final departure customer notified an error presented:upper oven F8E1 cooling fan,low speed.Will need to return and assess likely voltage drop presenting with BOTH ovens drawing power at same time.Possible electrical issue within home as error was presented only with both upper and lower drawing on circuit. ; saved tckt"
Weddington, North Carolina
WHIRLPOOL COOKTOP
JGCP636ADP
Excellent service
Thank you so much for your kind words, Patricia! We are glad to hear that you were satisfied with the service provided by Jacob. If you have any further concerns or questions, please do not hesitate to reach out to us.
05/11/2026
Mike
Charlotte, North Carolina
MAYTAG DISHWASHER
MDB8959SBS3
Jacob is professional and knowledgeable and very courteous. I would highly recommend him to anyone needing service
Thank you so much for your kind words, Naguib! We are thrilled to hear that Jacob provided you with outstanding service. We truly appreciate your recommendation and look forward to assisting you with any future appliance needs.
05/08/2026
Charlie
Charlotte, North Carolina
n/a
Jacob is an expert and has the experience to identify the problem and fix it.
Thank you, Neal, for your kind words! We're glad Jacob was able to address the issue with expertise and get your unit functioning as designed. We appreciate your feedback!
05/08/2026
Weddington, North Carolina
JENNAIR DISHWASHER
JDPSS246LL1
Thank you for taking the time to leave your review, Sandhya! We're glad Jacob was able to service your dishwasher efficiently and effectively. Should you need further assistance in the future, please don't hesitate to reach out.
05/08/2026
Charlotte, North Carolina
WHIRLPOOL REFRIGERATOR TM
WRT318FZDW
Excellent customer service.
Thank you for your kind words, Glinda! We are delighted to hear that you had an excellent customer service experience with our technician. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
04/26/2026
Charlotte, North Carolina
KITCHENAID REFRIGERATOR TM
KRSC536RPS00
Thank you, Jill! We are delighted to hear that Jacob provided you with excellent service and that your KitchenAid refrigerator is now working as intended. If you require any further assistance, please don't hesitate to reach out. We appreciate your feedback!
04/24/2026
Lancaster, South Carolina
WHIRLPOOL REFRIGERATOR FDB
WRFF3236RZ00
Professional A+
Thank you for your kind review, Carl! We're glad to hear that Jacob provided you with professional service. If you have any more appliance needs in the future, please don't hesitate to reach out.
04/22/2026
Great Company and Technician!
Weddington, North Carolina
JENN AIR ICEMAKER
JUIFX15HX00
Advantage Appliance was very communicative on every step of the process of getting my ice maker fixed. Jacob is a FABULOUS technician and came out to fix the ice maker and when the first attempt didn't fix it, he came again and did such a good job. Very well spoken and classy and happy to help--very impressed with this company.
Thank you, Heather! We're thrilled to hear about your positive experience with Jacob and our company. We're dedicated to providing top-notch service and are always happy to help. Thank you for trusting us with your appliance repair needs.
04/21/2026
Na
Charlotte, North Carolina
JENN-AIR RANGE
JDRP548HL01
We have double ovens, one was working prior to Jacobs visit. Both were nonfunctional after he left, but he verbally said they were fixed and closed the service ticket so we were not able to even schedule follow up.
Dear Arti, we are sorry to hear about the issue you encountered after Jacob's visit. Please contact us at your earliest convenience so we can resolve the problem and ensure your satisfaction. Thank you for bringing this to our attention.
04/21/2026
Lancaster, South Carolina
WHIRLPOOL REFRIGERATOR TM
WRT311FZDZ
Jacob immediately recognized the problem, and knew what needed to be done to fix it. He represents his company very well.
Thank you for your kind words and for taking the time to share your experience. We’re glad to hear Jacob was able to quickly identify the issue and provide the right solution. We truly appreciate your recognition of his professionalism and the way he represents our company. We’ll be sure to share your feedback with him.
04/21/2026

