Ck unit upon arrival and remove and install new control. Calibrate unit and ran quick wash cycle and unit complete full cycle unit now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 w11603810 control

"Replaced drive motor, unit still vibrates pretty good took off pedestal and tried pressing against different areas not much difference. No real direction to go for vibrations. Decent amount is from being on pedestal.amount is within range of unit and cs verified it is quieter then it was."

Ck unit upon arrival and use blow dryer to defrost left rail and adjust legs to maximum adjustment also inform customer frost build up is due to door not closing properly. Inform customer with legs adjusted once enough weight is added to freezer gravitational pull will help the unit to close due to the tilt backwards. Also inform customer to always double check to make sure door is always close properly

"Ck unit upon arrival and found drain pump running consistently order control for replacement ; ordrng 1 W11603810 (Control), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Load of towels in unit on arrival, cs not here. Unit went into full spin and drain fine with that load.After load spun out fine I put same load back in and ran quick wash. Went through fill and into agitate fine. Cancelled and drained fine, ran drain and spin fine. Load is a small bath rug and some towels, heavy load that can get off balance easily.Did notify them to keep an I of rubber hose that you as added to drain hose, they tend to crushed under their weight eventually and cause unit to not drain. Set up looks like the addition can just be removed and just use whirlpool supplied drain hose direct to stand pipe and that would be suggested method.No problem found, unit operating fine with load cs left in unit and no signs of grinding that unit was doing before repair."