Complaint that the refrigerator bins and shelves are all broken. Found many broken plastic parts on the fresh food section. Called office and was told that AIG would not cover bins and shelving parts. Mentioned to the customer that I could quote them for parts and labor. Customer decided not to fix unit and will rather get a new one.

"Arrived and found error codes F0E2 (over sudsing) and F0E1 (load detected during clean washer cycle) stored in system, cleared codes. Found a hole in the door gasket, customer opted to replace. Replaced and tested fine.; used 1 W11314648 (BELLOW) from stock"

"Arrived and found error code F5E2 (lid lock failure) stored in system, cleared code. Ran auto test mode and found loud gear noises and agitator not spinning when in agitation. Verified shifter operating and slider moving as expected but gearcase internals damaged. Provided quote for new gearcase. Customer opted out."

"Complaint that the dishwasher is not washing properly. Found error codes F10E3, F8E1, F8E6. Found low water flow to the dishwasher. Customer will have the water valve checked by a technician."

"Arrived and installed kit and tube, tested fine."