"Customer states washer is ripping clothing, towels, sheets.Entered diagnostics, found no error messages, ran my hand along inside of tub and agitator, felt no burrs or anything that would catch clothing, ran diagnostics cycle and quick wash observed proper operation, went over loading techniques with customer."

"Customer states cycle is not starting, confirmed issue, found rotor screw backed out and slider has failed, replaced slider and rotor screw, tested okay.; used 1 W10734521 (SLIDER) from stock"

"Installed filter housing, tested okay."

"Customer states unit gives error message 9-1Confirmed complaint, removed drain pump, found channel filled with debris, removed all debris, changed drain pump, tested okay.; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"

"Customer states filter stuck.Confirmed complaint, found spring loaded mechanism has broken,needs replacement, returning 13th amW11162042; ordrng 1 W11162042 (housing)"