In warranty Found the outlet had no powerChecked breaker and re set The. Re plugged in washer and ran through diagnostics And spin cycle Went through Cust education

"Customers very hard of hearing Cust complaint wont wash clothing sat on sensing with water No error codes ran diagnostics agitation and spin was shifting or moving the agitator or tubTook cover off motor found the cap split and there black thick grease covering everything .And the cam isnt shifting between agition and spin.Needs motor belt cap and shifter and cam; rqstng P&A on 1 WPW10006384 (Belt) and 1 W11283592 (Motor), ordrng 1 W10721967 (Cam kit), rqstng P&A on 1 W11481722 (Shifter) and 1 W11395618 (Cap)"

Non responsive at ui and no lights in dryer .Checked volatage is good . Un plugged to test door switch good Plugged back in is working Found service pointer on un responsive uiOn service pointers unresponsive ui all serial to upgrade software on appCust going to do thatAlso sent estimate for l and ui to Cust Cwa

In Warrenty Found no error codes Cust was running normal cycle only and because didnt change dial needs to hit start 2 times .Ran calibrations and diagnostics Running a intended Went through Cust education with owner Cust last washer 52 year old washer .

Installed new drain hose and tested complete