"Inspected and found unit unresponsive, found connections at main control board burnt, needs wire, harness, UI panel and main control board, will order parts and call for return date.; ordrng 1 W11027902 (Wire harness) and 1 WPW10537336 (Ui panel) and 1 W10854215 (Main acu) and 1 W10751782 (Connector)"

"Inspected and found drain tube frozen, cleared out and tested fine."

"Inspected and found main control board faulting, and buttons not responding properly, replaced with new main control board and cycled tested fine. Customer is aware of 5 star survey coming from whirlpool via email."

"Inspected and found hot/cold inlets not functioning properly, replaced with new inlets and cycled, tested fine. Customer is aware of 5 star survey coming from whirlpool via email."

"Inspected and found UI panel, glitching, and flashing and not responding, unit need electronics replaced, will order and return.; ordrng 1 W11622490 (Ui panel) and 1 W11683135 (Main control)"