Complaint that the unit is not turning on. Found bad 240v connection causing 240v wire harness and board to burn. Customer will contact the insurance and electrician before doing any repairs. Cannot diagnose further if other parts are damaged from the problem on hand. Mention to the customer to have the unit out and disconnected. ; ordrng 1 W11175842 (Noise Suppresor) and 1 W11451596 (Main Harness Wire) and 1 WP8203546 (Terminal Block)

Complaint that the unit is making a loud noise while agitating. Found loose nut on the Splutch. Tighten nuts and unit running normal. Ran three diagnostic cycles and no more noise and ran through all cycles with no issues.

Complaint taking n hour longer to dry clothing then it use to evaporator clogged with lint build up cleaned out

"Inspected and found drive pulley loose and tightened, ran calibration and auto test, tested fine now."

Complaint that the unit is not making ice and not cooling properly. Found disconnected heating element. Defrosted all ice buildup and ran heating element and fan. Refrigerator running normal.