"Disassembled, removed and replaced encoder, HMI and control. Reassembled, ran control calibration and test cycle. All completed properly."

"Found lid strike broken. Removed and replaced. Ran DLMS calibration, completed correctly. Ran diagnostics cycle, all components and functions operating properly.; used 1 W11457841 (Strike) from stock"

"Removed and replaced lid latch. Plugged washer back in, lid latch light flashing and lid not locking. Cannot get washer to run cycle or enter diagnostics. Called tech line spoke to Rick SR# 7739866787. He said it could be a bad control or possibly the HMI, but no way to check. He said to order another control, the HMI and the encoder. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11675701 (HMI) and 1 W11675700 (Encoder) and 1 W11626074 (Control), dspstn on spec-tagged invntry: 1 W11670519 LATCH"

"Removed and replaced control board. Now powers up correctly. Attempted to test washer, lid lock constantly cycle between lock and unlock. Removed and replaced lock with W11670519 lock from t/s. This part defective out of box, will not lock at all. Checked and confirmed correct voltage from control to lock. Ordering new lock. Checked part availability and scheduled return for 9/9 AM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"

"Checked and found control unresponsive. Would not enter diagnostics or run any tests. Cycled power to washer, no change. Ordering control.; ordrng 1 W11626074 (Control)"