Found unit stuck in default drain. Cleared previous cycle. Started new cycle. Unit operating properly. Ran diagnostics and verified no errors. Calibrated control. Tested and verified proper operation. All functions check ok. Set normal cycle and verified unit fills and goes to wash. Set to drain/spin and verified unit locks properly and initiates spin cycle. Did find worn hub and gearcase leaking oil. Unit will need drive assembly replaced soon. Possible cause of issue. Customer will buy new if issue continues.

Found open heater causing no heat condition. Replaced element. Tested and verified proper operation. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock

Cleared frozen drain and installed new extension. Tested and verified proper draining. All functions check ok.

Found low water pressure in home on cold side. Instructed customer to have water pressure resolved. All functions check ok.

Found drain tube frozen and unit leaking from drain extension. Order and replace extension. ; ordrng 1 W11084807 (extension)