Ck unit upon arrival and found water leaking and also solenoid valve is not allowing unit to switch between crush and cube and also damper soft close sticking and not allowing door to close Submitted for Authorization parts Tentative P/A; ordrng 1 5304526819 (Ice/cube selector) and 1 243297608 (Ice maker assembly) and 1 5304532659 (Soft close door)

"Checked over unit and found customer having issues with right fridge door hitting crisper and left door hard to close. Checked draw and doors finding crisper will not pull out all the way with left door shut it will hit mullion strip this is normal its the way unit is designed, advised customer right door is hard to shut bc the mullion strip pushes into place this is normal operation. Advised customer always opening the right door first then the left and then closing the left before the right is the way ur suppose to open and close doors this will stop hard closing and gasket from pinching. All functions of unit are working to manufacture specs"

"Installed all new parts and plugged unit back in unit come on and started to run then I heard a snap and it shut down, removed panel and found main cntrl had burnt again. Went threw harness and found motor shorted witch sent voltage back to main cntrl and burnt out relay this all started after another company was here fixing unit, the machine had never been corrected since it was just making a ticking noise when they called and now its motor and control shorted, customer will call warranty for further info unit should be replaced but I will order parts needed to fix unit and return if unit does not gets replaced with new.; ordrng 1 W11026785 (Motor) and 1 W11543997 (Cntrl) and 1 W11399437 (Pump) and 1 W11614635 (Filter), states that autho needed"

"Tested oven and found control not coming on and no selections operating on panel light in oven is working and top ignitors are working. Tested power to panel and 120v is present 240v on each relay tested ribbon connection and it is clean reconnected and same issue no power at control. Ohmed thermal cut off and found good, control faulty and not powering up. Quoted customer and they will give us a call if wanting to replace part they are going to look into a new stove"

"Tested unit and found items still freezing in fridge section on top 3 shelfs. Hacked thermistors and found readings of 6.7 ohms 42 degrees, 19.6 ohms 6 degrees, 28.8 freezer thermistor output, damper thermistor 151.6 ohms, fridge damper thermistor faulty causing unit to run never satisfying control to stop cooling unit will need new damper will order and return ; ordrng 1 W11649826 (Damper assembly)"