Complaint that the unit in the beginning would run without stopping. Not is freezing in the FF section. Customer mentioned that the ice cubes at times dont freeze properly and ice cream is soft. Found evap side has no frost pattern only at the thermistor side. Will order parts for a return visit. Customer will contact Home Depot for a replacement as they have had cooling issues since the beginning. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Filter) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

Complaint that the unit has burnt marks on the back. Found heavy burnt wires behind the access panel to the terminal block is located. Found units terminal block was permanently removed and all power wire was spliced and installed with electrical wire nuts causing an electrical fire. Whirlpool does not cover warranty for installation like this for this dryer. Customer will take legal action on this issue and to keep the access panel off. No repairs done on this visit.

"Rod and gears came off, one gear is broken and they cant find the rod. Will order both. Left rail has always been sticking according to customer and now is slightly corroding and bearings grinding. Will order both.; ordrng 1 12002497 (gear (left)) and 1 W10802331 (shaft-rack 3) and 2 WPW10120018 (slide rail (frz))s"

"Found strike broken, will order new one.; ordrng 1 W11457841 (Strike)"

"Installed legs, tested ok."