Customer complaint is that washer would not spin and at one point washer continued washing for about 2hrs until she canceled cycle and ran a rinse and spin. Ran washer through manual test cycle and all checked ok. Inspected basket and it checked ok. Explained unbalanced loads and weight distribution to customer along with too much soap and the cause of clothes coming out wet.

Replaced control drain pump actuator and harness tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11399437 DRAIN PUMP

Ran dryer and found unit would not heat up checked voltage at terminal block and found 240v acrossed 120v on each leg. Checked thermal fuses and heater found heater bad. Replaced heater and lubed rollers ran dryer and all operations are now working to specs ; used 1 WP3387747 (ELEMENT) from stock

"Tested unit and ran diagnostics found error F6e3 communication error acu cannot hear mcu, ran a test cycle and found when unit would lock it would keep locking and unlocking due to a faulty lock assembly, replaced lock and unit is now going threw. Wile running a wash cycle found actuator buzzing and not engaging fully, when draining unit found drain pump clicking and making noise will access pump on return and order new incase. unit will need new actuator,display cntrl,main cntrl, harness advised parts are a special order and when received we will call for return visit ; ordrng 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11665945 (Harness) and 1 W11481116 (Cntrl) and 1 W11399437 (Drain pump)"

"Tested unit and found when machine would start a wash cycle it would leak water form center bottom of door and onto floor, removed outer door and found when running unit would splash water from center holes of inner door panel, tried to level unit a little better but same issue unit would leak from door, Unit will need new inner door, gasket and hinges inner door is a special order advised when parts come in we would call for return visit ; ordrng 1 W11612333 (Inner door) and 1 W11498831 (Gasket) and 1 W11613573 (Hinge) and 1 W11613572 (Hinge)"